KPG-22U KPG-36U

KPG-43U KPG-46U
Troubleshooting

Version: 1.20
Last Updated: April , 2018
Language: English
Type: M

© 2018

B5A-2781-00
About Copyright
All copyrights and other intellectual property rights for this troubleshooting document are owned by JVC KENWOOD
Corporation.

About Notations
The following notation is used in this manual.
“ ” (Double Quotation Mark)
The characters in quote marks indicate the names of the functions, buttons and menus shown in the active window.

Bold Letters
The characters in bold letters indicate the names of the windows, tabs and checkboxes for the application in use.

About Trademarks
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/
or other countries.
All other product names referenced herein are trademarks or registered trademarks of their respective manufacturers.

Disclaimer
Neither the whole nor any part of the information contained within, or the product described in this document, may be
adapted or reproduced in any material or electronic form without the prior written consent of JVC KENWOOD Corporation.
This troubleshooting document is supplied on an “as-is” basis and no warranty is made, either express or implied, as to its
suitability for any particular purpose.
JVC KENWOOD Corporation will not accept any claim for damages whatsoever arising as a result of use or failure of this
driver.
The information in this troubleshooting document is subject to change without notice.

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 TROUBLESHOOTING FOR KPG-22U, KPG-36U, KPG-43U, AND KPG-46U
This troubleshooting document helps you diagnose and resolve potential problems with your PC. Also, the document
addresses some of the more common problems previously experienced by KPG-22U, KPG-36U, KPG-43U, or KPG-46U users.
If you do not find a solution to your problem in this document, contact technical support for further assistance.

Note:
◆◆ “PC” represents Personal Computer in this document.

Question What do I do if KPG-22U, KPG-36U, KPG-43U, or KPG-46U does not work properly
on my PC?

Answer Although the cause cannot be specified, the problem may be overcome by one of the
following methods.

●● Solution 1
Make sure that the installation of KPG-22U, KPG-36U, KPG-43U, or KPG-46U
driver has completed successfully.
●● Solution 2
If there are multiple USB ports on the PC, connect KPG-22U, KPG-36U, KPG-43U,
or KPG-46U to a different USB port. If a USB port on the front panel is used,
connect KPG-22U, KPG-36U, KPG-43U, or KPG-46U to a USB port on the back
panel.
●● Solution 3
If KPG-22U, KPG-36U, KPG-43U, or KPG-46U does not work properly, restart
Windows or disconnect KPG-22U, KPG-36U, KPG-43U, or KPG-46U from the USB
port and re-connect it to the port.
●● Solution 4
If any USB device other than KPG-22U, KPG-36U, KPG-43U, or KPG-46U is
connected to a USB port, disconnect the device, and then re-connect KPG-22U,
KPG-36U, KPG-43U, or KPG-46U.
●● Solution 5
If you have a USB hub with an external power supply, connect KPG-22U, KPG-36U,
KPG-43U,or KPG-46U to the PC via the USB hub.

Question How do I change the COM number for KPG-22U, KPG-36U, KPG-43U, or KPG-46U
on Windows 7, Windows 8.1, and Windows 10?

Answer Normally, a new COM number is automatically assigned to KPG-22U, KPG-36U, KPG-
43U, or KPG-46U in the existing PC environment.
Depending on the PC, multiple communications ports for items such as a built-in
modem or an infrared device are available. In this case, the next available COM number
is assigned to KPG-22U, KPG-36U, KPG-43U, or KPG-46U.

●● Solution
1. Start up the PC, and then make sure that Windows 7, Windows 8.1, or Windows 10
is properly running.
2. Make sure that the installation of the KPG-22U, KPG-36U, KPG-43U, or KPG-46U
driver has completed.
3. Connect KPG-22U, KPG-36U, KPG-43U, or KPG-46U to a USB port on the PC.
4. For Windows 7: Click Windows "Start" button, and then click the “Search programs
or files” box.
Enter “cmd.exe” by using a keyboard, right-click “cmd.exe” in the searched program
list, and then click “Run as Administrator”.
The command prompt starts.

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TROUBLESHOOTING FOR KPG-22U, KPG-36U, KPG-43U, AND KPG-46U
For Windows 8.1, and Windows 10 : Right click Windows "Start" button, and then
click "Search".
Enter “Command Prompt” by using a keyboard, right-click “Command Prompt” in
the searched program list, and then click “Run as Administrator”.
The command prompt starts.
5. Enter the following commands and then start the Device Manager.
set devmgr_show_nonpresent_devices=1
cd c:\windows\system32
6. start devmgmt.msc.
7. Right-click “Silicon Labs CP210x USB to UART Bridge (COMx)” in the Device
Manager > “Port (COM and LPT)”, and then select “Properties”.
8. Click the “Port Settings” tab and then click the “Advanced” button.
9. Select the desired COM port number from the COM Port Number dropdown list.
A COM port number with (in use), such as “COMx (in use)” cannot be selected
since the number is being used by another device. If a COM port number with
(in use) is selected, the message “This COM name is being used by another
device (such as another com port or modem). Using duplicate names can
lead to inaccessible devices and changed settings. Do you want to continue?”
appears.
If you wish to use a COM port number with (in use), make the number available by
disabling the device using the COM port number in advance.
10.Click the “OK” button.
Note:
◆◆ If installation information on a device that no longer physically exists (or a modem
card that was installed before but is now disconnected) is retained, the COM port
assigned to the device may become “in use”.
◆◆ The administrative privilege is required to do the above operations.

Question How do I uninstall the KPG-22U, KPG-36U, KPG-43U, or KPG-46U driver?

Follow the procedure below to delete KPG-22U, KPG-36U, KPG-43U, or KPG-46U

Answer setup file and drivers.
1. Start up the PC, and then make sure that Windows 7, Windows 8.1, and Windows 10
is properly running.
2. For Windows 7: Click “Start” and then select “Control Panel”. Select “Uninstall a
program”.
For Windows 8.1: Right click Windows “Start” button, and then click "Program and
Features".
For Windows 10 : Right click Windows “Start” button, and then click “Apps and
Features”.
3. Delete the drivers.
For Windows 7, and Windows 8.1: Right-click “Windows Driver Package - Silicon
Laboratories (silabenm) Ports (mm/dd/yyyy x.x.x.x)”, and then select “Uninstall/
Change”.
For Windows 10 : If uninstalling the [USB] Driver, click “Windows Driver Package -
JVC KENWOOD Corporation Type 1 USB Driver (mm/dd/yyyy x.x.x.x)” ,and then
select “Uninstall”.
If uninstalling the [UART] Driver, click “Windows Driver Package - Silicon
Laboratories (silabenm) Ports (mm/dd/yyyy x.x.x.x)” ,and then select “Uninstall”.

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 TROUBLESHOOTING FOR KPG-22U, KPG-36U, KPG-43U, AND KPG-46U
4. For Windows 7, and Windows 8.1: “All devices using this driver will be removed.
Do you wish to continue?” appears, and clicking the “Yes” button will complete the
uninstallation.
For Windows 10: “This app and its related info will be uninstalled.“ appears, and
clicking the “Uninstall“ button will complete the uninstallation.
Now the uninstallation completes.

Question The assigned COM port number is too large. Is there any other way to change the
COM port number?

Follow the procedure below to delete the reserved COM port number.
Answer
1. Start up the PC, and then make sure that Windows 7, Windows 8.1, and Windows 10
is properly running.
2. For Windows 7: Click “Start” and then click the “Search programs or files” box.
For Windows 8.1, and Windows 10: Place the mouse pointer in the upper-right
corner of the screen and move the mouse pointer down to click “Search”.
3. For Windows 7: Enter “cmd.exe” by using a keyboard, right-click “cmd.exe” in the
searched program list, and then click “Run as Administrator”.
The command prompt starts.
For Windows 8.1, and Windows 10: Enter “Command Prompt”, and then click
“Command Prompt” in the search results list, and then click “Run as Administrator”
The command prompt starts.
4. Enter the following commands and then start the Device Manager.
set devmgr_show_nonpresent_devices=1
cd c:\windows\system32
start devmgmt.msc
5. Click the “View” menu in the Device Manager, and then click “Show hidden
devices”.
6. For Windows 7, and Windows 8.1: Right-click the unused port you wish to delete,
and then select “Uninstall”.
For Windows 10: Right-click the unused port you wish to delete, and then select
“Uninstall device”.
The “Confirm Device Uninstall” dialog box appears. Confirm the message, and if
you agree to proceed to the next step, click the “OK” button to delete the selected
port. Be careful not to delete necessary devices.
Note:
◆◆ The administrative privilege is required to do the above operations.

Question Is KPG-22U, KPG-36U, KPG-43U, or KPG-46U equivalent to the serial cable

(KPG-22A, KPG-36A, KPG-43A, or KPG-46A) in terms of the time required for
writing and reading data?

The communication time significantly varies depending on the PC and the configured
Answer baud rate.
Also, it may take longer if the firmware is written by using KPG-22U, KPG-36U, KPG-
43U, or KPG-46U and the corresponding Fpro (Version 6.30 or later).