GLens Client

User Manual
Release History

Date Version
10-11-2014 V1.0.0
20-02-2015 V2.0.0
14-09-2015 V3.0.0
11-01-2016 V4.0.0
20-06-2016 V4.1.0
23-01-2017 V5.0.0
03-04-2017 V5.1.0
10-07-2017 V5.2.0
18-09-2017 V5.3.0
04-12-2017 V5.4.0
20-02-2018 V6.0.0

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 Table of Contents
GENERAL INFORMATION .............................................................................................................................. 4
System Overview ...................................................................................................................................... 5
Purpose of the Manual ............................................................................................................................. 5
Intended Audience .................................................................................................................................... 5
SYSTEM SUMMARY ....................................................................................................................................... 6
Platform Information ................................................................................................................................ 7
Components .............................................................................................................................................. 8
User Access Level .................................................................................................................................... 12
APPLICATION CONFIGURATION .................................................................................................................. 13
Overview ................................................................................................................................................. 14
Technical Specification............................................................................................................................ 14
Pre-requisites .......................................................................................................................................... 15
Installation Procedure............................................................................................................................. 16
Start and Stop Services ........................................................................................................................... 16
Policy ....................................................................................................................................................... 18
USER GLENS CLIENT .................................................................................................................................... 19
Login ........................................................................................................................................................ 20
Features .................................................................................................................................................. 22
Settings.................................................................................................................................................... 31
Reporting ................................................................................................................................................ 37
Logout ..................................................................................................................................................... 52
Special Instructions ................................................................................................................................. 52
POINT OF CONTACT/SUPPORT.................................................................................................................... 53
Contact Information................................................................................................................................ 54
GLOSSARY.................................................................................................................................................... 55
Data Validation Table ................................................................................. Error! Bookmark not defined.
FAQ.............................................................................................................................................................. 61

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GENERAL INFORMATION

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General Information

System Overview
GLens is the next generation real time data acquisition and analytics platform for
continuous online emission, ambient and effluent monitoring.
The platform connects to any analyzer or device using native protocol. GLens comes with
pre-built analytics, alerts and reports for real time monitoring and decision making for
both industries and regulators.
Our unique technology solution to remotely calibrate and configure analyzer enables
bidirectional communication with the analyzer without any security.

The purpose of this manual is to assist Operators/Site Personal to use the GLens client
software by providing a practical guide that emphasize the different aspects and reports
of the software. The manual provides the details of the different reports and functions
features available to the various user groups.

Purpose of the Manual

The purpose of this manual is to assist Operators/Site Personal to use the GLens client
software by providing a practical guide that emphasize the different aspects and reports
of the software. The manual provides the details of the different reports and features
available to the various user groups.

Intended Audience
The GLens Client Manual is targeted for the Operators, Site Supervisors, Site Personal and
Client User to use the user interface for GLens Local Client Software.

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SYSTEM SUMMARY

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System Summary

Platform Information

Fig 1.1 GLens Platform

GLens Client software enables user to monitor their site’s data. The diagram “Fig 1.1
GLens Platform” shows the conceptual view of GLens Solution.
The GLens Client software is installed in the client computer as shown in the above figure
(Number 3).

Acquisition
The Industry Emissions/ Effluent/ Ambient data from the Industry is analyzed by the
various analyzers.
The analyzer data is then captured by the GLens Client software which is installed in the
client machine.
The captured data will be converted into the industry standard specified by CPCB.
(Appendix -1).

Transmission
The data from the client machine is then transmitted to Regulatory Server at CPCB or
SPCB. The Client machine should be connected to the High Speed Internet/Wi-Fi. From
the local GLens Client, the data is send to the GLens Cloud Server or Physical Server at

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 SPCB/CPCB. The GLens Cloud Server is maintained and managed by the GLens Support
Team

Data Quality Code

GLens Client Software fetch data from analyzer. Based on the analyzer configuration
Software will validate the data and add data quality code to each data. Following are the
different data quality codes.
 The signal which is within range of analyzer range is considered as valid
data and is marked with quality code U
 If the signal is out of the analyzer range it is marked with quality code O,
and this won’t be considered as valid data.
 If the response is not coming from analyzer the data is marked with error
quality code E
 If the signal coming from analyzer is on negative range, the data is marked
with quality code N.

Refer: (Appendix-1)

Components
GLens provides the clients with the GLens Site Data Acquisition and Management
Software. This enables the user to monitor their local stations, connectivity and data.
Additionally, GLens provides the Central web based login where the data is transmitted
to CPCB and their respective State Pollution Control Boards.
The 2 main components of GLens are:

GLens UL
GLensUL is a real time data acquisition client that fetches the data from the Analyzer and
transmits to the Central Server.
- Live Status of all the associated industries
- GLens Server gives the option to validate the data transmitted by the industries. There
are different quality codes to identify the integrity of the data transmitted
- Fetch data and transmit it to central server.
- In case of no network availability, GLensUL stores the data in local memory, and once
get connectivity it transmit it to central server.

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 GLens UI
GLensUI is the component for viewing and generate various reports over the data
acquired from Analyzer.
- Real time data chats and reports.
- Easy access and range of filter options.
- Regulators will be able to generate reports of each parameter transmitted by the
industries
- Regulators will be able to generate exceedance reports based on date range,
parameter, industry wise etc.
- Regulator will be able to view the status of all the industries which are associated with
them.
- They will be able to monitor Active Sites, Connection Failure, Partially Connected,
Parameter Exceedance

Features
Real Time Dashboard
Real time dashboard visualizes the real time data from the station. The data will be
updated in every 60 seconds. The user will be able to get following details from the Real
time dashboard.
 Real time data at parameter level along with min, max and avg. values
 Real time data at monitoring station level
 Parameter exceedance
 Filter the data based on monitoring station
 Real time data 24 hours for each station
 Last synchronized time, last calibrated time, Communication Status, Last
configuration update.
Live Status
Live status page will provide the details of the status of each station. Users will be able to
see the individual station level details with the current data.

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Reporting
GLens Client provide various reports, in graphical or tabular format, to be generated from
the data fetched real time. Following are the various reports that can be generated in
GLens Client.

Exceedance Report
The report shows the exceedance of data beyond the threshold limit. Whenever an
exceedance happens it will be added to the list. The user will be notified with a voice
notification whenever exceedance happens. The notification will continue ringing till the
exceedance is acknowledged.

Average Report
Average report provides the average of the data fetched. The average is calculated based
on the interval selected by the user. User can apply more filters like Date, Data Quality
Code and Data Type along with the interval.
 Matrix Report
Matrix report shows the min, max and average of data for one day split on hourly
basis. It will also provide the consolidated min max average for each hour and also
each day.
 Shift Report
Shift report shows the data based on the shifts. Admin will have the options to add
multiple shifts.
 Fortnight report
Fortnight report shows the data availability for a particular fortnight.

Analytical Report
 Histogram Report
Histogram Report shows the min, max and average count and percentage of the
values within a given range at parameter level.
 Windrose Report
Windrose Report shows average wind speed and wind direction spanning over a
period of time.
 Pollutionrose Report
Pollutionrose Report shows concentration of the pollutant present in that particular
wind.

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  Shewhart Report
Shewhart Report shows the processed exceedance with respect to higher or lower
limit at parameter level, mainly done on calibrated data.
 Cusum Report
Cusum Report shows the processed exceedance with respect to higher or lower limit
at parameter level, mainly done on calibrated data.
 EWMA Report
EWMA Report shows the processed exceedance with respect to higher or lower limit
at parameter level, mainly done on calibrated data.
 Percentile Report
Percentile Report shows the count and percentage of greater than, lesser than, equal
to with respect to the given value.
 Uptime Report
Uptime Report gives the count of number of data point between two given days on
daily basis.

The reports can be downloaded in various file formats like csv, excel or pdf. Also the
graphs can be printed directly from the GLens Client

Calibration
Calibration module provides the option to remotely calibrate the analyzer. User will have
option to set the calibration values and the order of calibration. Based on the results of
triggered calibration can be approved or rejected and there is a calibration control charts
which will show the approved calibrations

Maintenance
Maintenance module let the users to set the maintenance mode for any parameter. If the
maintenance mode is ON for a particular parameter, the data flag will be maintenance.

Alerts
User will receive alerts whenever an exceedance happens for any parameter. The
notifications will show the number of alerts and each alert will have the station,
parameter, exceedance value standard value and the time of exceedance.

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User Access Level

 Admin
Admin level user will have the complete access to the application. All the setups and
configurations are done through the admin account.
 Normal User
Normal user will be able to view all the fetched data and status. User will be able to access
the reports and generate reports based on the requirement.
 Operator
Operator will be able to only view the live data and reports which are already created.

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APPLICATION CONFIGURATION

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Installation
Overview
GLens Site Data Acquisition Software is used for data acquisition and remote calibration
of the analyzers. This software will be bundled as an executable along with the site
configurations pre-loaded.

Technical Specification
Following is the technical specification for GLens Client User manual.

 GLens Client directly connects to the installed analyzer and fetch the data directly
from the analyzer without any intermediate software or conversions.
 The software doesn’t have editing provision for altering/correcting the data at the
industry side.
 The data collection and transmission module encrypt the data with unique client
specific encryption key to ensure authentic data transfer from the industry to the
central server
 During internet connectivity failure or a communication issue with the central
server, the data collection and transmission module stores the encrypted data
locally and retransmit when the transmission can be restored. The delayed
transmission will be identified by quality codes
 GLens Client support remote analyzer configuration
 Each measurement is transmitted with a quality code which shows the integrity of
the data transmitted.
 GLens Client support remote calibration
 The data collection module collects data from analyzer with a minimum of 10
seconds
 The data is archived locally on the client machine for a period of 1 year in the
encrypted format
 GLens client software is compatible with all type of networks like
Broadband/LAN/wifi/gprs/gsm etc
 GLens Client support all analyzer, make and model based on the configuration and
protocol specific extensions
 GLens client software is flexible enough to support any specific protocol for
transmission

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Pre-requisites
Following are the pre-requisites has to be configured as part of GLens.

System Configuration
 Operating System : Windows 7
 Remote connectivity module
Continuous Internet connectivity
Uninterrupted connectivity between client machine and central server is required for the
real time data transmission. GLens Client Software will support any type of internet access
which has an open access between client machine and central Server.

Operator Knowledge:
Basic knowledge on system and GLens software operation.
Knowledge on start and stop a service.
CPCB standards (Basic knowledge is required)

Security measure
The client machine should have good antivirus installed.

Folder Structure
The base folder structure of GLens is defined below. This will be the base path for GLens
executables, directories, data folders, configurations and archive.

-GLens
- DBConf
- Data
-Archive
-Current
-Upload
- GLensUI
- GLensClient
- GLensUL
- Log
- Logo
- Report

• GLens should be the parent folder that should be copied to the client machine for
installation.
• DBConfig will have all the configurations required for the installation of Database.

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 • The Data folder will have 3 subfolders; Archive, Current and Upload. The data
retrieved by the Client will be captured in these folders.
• GLensUI folder will have all the executables required for the configurations and
running of GLens UI. The site.conf having the site details is also available in this folder.
• GLensUL folder will have all the executables required for the configurations and
running of GLensUL. The site.conf having the site details is also available in this folder
as well.
• Log folder will keep the track of all the logs.
• Logo folder will keep the Industry logo in both jpg and png formats.
• Report folder will keep all the reports saved by user from GLens.

Installation Procedure
GLens Site Data Acquisition and Management Software is used for the Data Acquisition
and Remote Calibration connectivity to the analyzers. This software will be bundled as
an executable along with the site configurations pre-loaded. GLens team will install the
software at the client’s system. Once the software is installed the users can access the
login for viewing their data which is transmitted to CPCB and State Pollution Control
Board. Also the GLens Client has a local copy of the data stored for visualization and
reporting.

Start and Stop Services

GLens runs 2 windows services locally on the PC running the local data acquisition
software.
• GLensUI Required for viewing the local UI on the PC
• GLensUL Required for data acquisition directly from the analyzer
The User can start running the Client UL and GLensUI by following the steps:
• Open a run box:
• Search for GLensUL from the services listed installed. Click Start the Service.
This is shown in the below figure3.1:

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 Fig 3.1 Start GLensUL

• Search for GLensUI from the list of services installed. Click on Start the Service.
This is shown in the below figure Fig: 3.2 Start GLensUI.

Fig: 3.2 Start GLensUI

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Policy
 The installation and maintenance of GLens Client Software will be managed by
GLens team

 The Software licensing In case of withdrawing a version, irrespective of the
financial implications or the state of the customer's support contract, the software
is upgraded to the latest version. No withdrawn software is ever allowed to be
used by any customer

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USER GLENS CLIENT

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Using GLens Client
Login
Login page enables users to access the GLens software by entering their login credentials.
Once logged in, users can view various reports related to data and create workflows.

How to Login
• Hit the URL: localhost:7070/ (This URL will be configured during commissioning) on Firefox
or Chrome.
• Enter the username.
• Enter Password. (The password and user id will be configured and provided during
commissioning)
• If user want to save the password, click on ‘Remember Me’. The password will be saved
in users’ system local memory. User don’t need to re-enter the password when login next
time.
• Click on 'Login' Button.

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 After Successful Login, a login summary will be displayed.
Here user can see last successful login time and number of unsuccessful attempts since
last login.

. On clicking on close button on the pop up, the dashboard showing the real time status
appears.

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Features

Real Time Dashboard

Once logged in user will be automatically redirected to the real time dashboard. In the
real time dashboard user will be able to see the real time data

If there is any exceedance in any of the parameters that particular parameter will be
highlighted.

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 Parameter level and Station Level

The user will be able to see the station level data from real time dashboard. It will show
the data for each parameter from each station.

Last Synchronized Time, Last Configured Time, Last Calibration Time

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Live Status

Station Level Status

Live Station Tab will give you the status of each station

You can click on any of the station and get the details of that particular station.

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Calibration
Calibration page will give user option to do the remote calibration on the analyzer for
each parameters

Calibration Setup
When you open Calibration Setup page all the parameter will be listed. You can start
calibration setup by clicking the trigger button. Clicking on trigger button will open the
popup for setting

Users have to enter the calibration name and click next.

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 Next tab allows users to add the schedule for the calibration. Enter the schedule for
calibration and click next.

In the add sequence tab users will be entering the sequence of calibration to be done. It
defines whether the span to be done first or zero should be done first. Once the sequence
is defined and click on save, calibration will be triggered.

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 Calibration Report

All the triggered calibration will be listed in a tabular format in the calibration report.
Users can view the calibration report by clicking the view icon.

Calibration report will have data about the span phase and zero phase along with a graph
and a control chart.

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 Once the User will be having an option to approve or reject the calibration

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 Calibration Control Chart
Once a calibration is approved by User in calibration report table it will be available in
calibration control chart and you can view the SHEWHART, Cusum and EWMA reports.

If the charts are validated user can click on the approve button on the top right and then
the report will be coming in the Quality control Chart

Quality Control Chart

The reports which are approved from the calibration control chart is visible. User will be
able to access the consolidated calibration report by clicking the view report icon.

User can see the whole calibration details and have an option to download the report

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Maintenance

Site Maintenance
Site maintenance shows the maintenance status of each monitoring stations. User will
have the option to change the maintenance mode to ON/OFF with a comment column to
mention short detail about the maintenance activity.

System Status Report

User can see the status of the system

Alerts

User can view the alerts on parameter exceedance by clicking on the menu item Alerts.

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Settings
Setup
User Setup
User Setup page allows you to add a new user or edit user details. On load the page will
have the list of users and the details in a tabular format.

To add the new user click on ADD button on the left bottom corner of the table. Once you
click on ADD button, pop up will be coming to enter the details

Add user pop up screen

The user details will be saved once the save button is clicked.
Also there is an option to Edi, Delete and change password for a user

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 User Edit option screen

Update password screen

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 Network Setup
User can congifure the Network

Parameter Setup
Parameter Setup page you will be able to see all the parameters and the details in a
tabular format.

User will be able to Add, Modify or Delete the parameters.

 Add
Adding of parameters

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  Modify
Add user Pop up, User can save and Modify the data and click on save to save the setup.

 Delete
User can delete the setup by choosing delete option

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 General Settings
In the general Settings page the settings which are common to a site will be available.
There will be option to Add, Delete or modify the settings.

Following are the options available in general Settings page

 Settings

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  Upload logo

 Configure Shift

Site Setup
Site Setup page

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Reporting

Reports
Exceedance Report
User can open the exceedance report from the Reports link.

The report shows all the exceedance in a tabular format. User is given an option to
acknowledge the exceedance by selecting and clicking on the Acknowledge Button on top
right of the page.

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 Also user will be able to apply filters on the graph by clicking the Filter button on top
right side of the page. The pop up will be coming and user will be able to update select
the filters.

User can select filter option here and then click fetch button to collect the data.

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 Average Report
The average report can be opened by clicking the Average Report link from the Reports
section.

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 The filters can be selected from Filter button on the top right side of the page.

User have an option to visualize the report in graph format also.

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 Matrix Report
User can open the matrix report by clicking the Matrix report link.

The matrix report can be viewed in both tabular and graph format
Tabular format:

Graph format:

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 Users can also apply filters by clicking the Filter button on top right corner on the page.
A pop up with the filters will show up and user can select the filters and click apply

Shift Report
Shift Report can be opened by clicking the shift report link from Reports tab

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 Users can select filters by clicking the filter tab on the top left side.
A pop up with the filters will show up and user can select the filters and click apply

Fortnight Report
Fortnight report can be opened by clicking the Fortnight Report from Reports tab.
Image needed

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Analytical Reports
Analytical Reports can be access using Analytic Report tab.
Analytical Reports contain Histogram Report, Windrose Report, Shewhart Report, Susum
Report, Percentile Report , Uptime Report, Scatterplot Report and EWMA.

Histogram Report
User will be able to open histogram report by clicking the Histogram report from the
Analytical Report tab(as shown in 4.4.2). Histogram report produce Histogram Matrix
Report and Histogram Data Count. Histogram report can be printed by clicking the Print
chart button on the top left side of the page.

Various filters can be applied by clicking the filter button on the top left side.

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 Windrose Report
User will be able to open the Windrose report by clicking Windrose Report link in
Analytical Reports tab.

Also user will be able to apply filters by clicking the filter button on the top left side.

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 Shewhart Report
User will be able to open the Shewhart report by clicking Shewhart Report link in
Analytical Reports tab.

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 Cususm Report
User will be able to open the Cususm report by clicking Cususm Report link in Analytical
Reports tab.

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 Percentile Report
User will be able to open the Percentile report by clicking Percentile Report link in
Analytical Reports tab.

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 Uptime Report
User will be able to open the Uptime report by clicking Uptime Report link in Analytical
Reports tab.

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 Scatterplot Report
User will be able to open the Uptime report by clicking Uptime Report link in Analytical
Reports tab.

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 EWMA Report

Pollutionrose Report

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Logout
User can logout by clicking logout option from top left of the screen

Special Instructions

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POINT OF CONTACT/SUPPORT

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Point of Contact/support

Contact Information:
E-mail: [email protected]

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GLOSSARY

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Glossary
The production and discharge of industrial gases (in the context of
Emission
Pollution), especially gas or radiation.
Liquid waste or sewage discharged out of the Industry (in the context of
Effluent
Pollution)
Ambient It is an environmental condition that exists in a surrounding area.
Central Pollution Control Board
CPCB The Central Pollution Control Board (CPCB) of India is a statutory
organization under the Ministry of Environment and Forests (MoEF).
Analyzer An analyzer is a device that analyses given data.
Regulator It is an environmental condition that exists in a certain surrounding.
State Pollution Control Board

SPCB The Pollution Control Board has been established as a regulatory

authority for implementing various pollution control laws. The board is
committed to provide pollution free environment to the people of State.
GLensUL is a real time data acquisition client that fetches the data from
GLensUL
the Analyzer and transmits to the Central Server.
GLensUI is a program that provides the local client user interface for
GLensUI
GLens Local Client Data Acquisition System
A numerical or other measurable factor forming one of a set that defines
Parameter
a system or sets the conditions of its operation.
Calibration The action or process of calibrating something.
Executable It is a file or program able to be run by a computer.
Protocol is a set of rules to exchange messages with other Internet points
Protocol
at the information packet level.
A local area network (LAN) is a network that connects computers and
other devices in a relatively small area, typically a single building or a
LAN group of buildings.

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 Wide Area Network.

WAN A wide area network (WAN) is a computer network that spans a relatively
large geographical area and consists of two or more interconnected local
area networks (LANs).
Sulfur dioxide (also Sulphur dioxide) is the chemical compound with the
SO2 formula SO. At standard atmosphere, it is a toxic gas with a pungent,
irritating smell.
A colorless, pungent gas, NH3, extensively used to manufacture fertilizers
NH3 and a wide variety of nitrogen-containing organic and inorganic
chemicals.

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Appendix -1
Reference

 CPCB General Standards

http://cpcb.nic.in/general-standards/

 CPCB Effluent-Emission Standards

http://cpcb.nic.in/effluent-emission/

 MCERTS Standards

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Appendix -2
Data Quality Codes

Type Quality Code Description

Raw Raw The raw data coming from the analyzer
Validated U The data which will be inside the analyzer range
Invalid E,O,N If the data is out of range, negative or error
Maintenance M Data collected when the analyzer is in maintenance mode
Faulty
Corrected
Calibration Expected Expected Calibration value
Calibration Actual Actual Calibration value

Standards
Parameter Value
O2 REFERENCE 6%
AT. PRESSURE 760 mmHg
AT. TEMP 25 C
GAS MOLAR CONSTANT 22.4

Molecular Weight
Following are the molecular weights of parameters we use
Parameter Value
NO 30.0
NO2 46.0
SO2 64.0
CO2 44.0

Dynamic values
 NO_ppm_value
 gas_ppm_value
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  press_value
 hum_value
 o2_wet_value

Calculations

Following are the calculations which is used in GLens Central Server

 NO – NO2 Conversion (in ppm)
NO2_ppm_value = NO_ppm_value*(no2_mol_weight/no_mol_weight))
 ppm to mg/m3 Conversion
gas_mg_value = (gas_ppm_value *(gas_mol_weight/gas_molar_constant))
 mg/m3 to mg/Nm3 (wet) Conversion
gas_nmg_value = (gas_mg_value * ((273+at_temp_value)/
(273+temp_value))*(press_value/press_reference))

 mg/Nm3 (wet) to mg/Nm3 (dry) Conversion

gas_nmg_value = gas_nmg_value *(1-hum_value)

 O2 (wet) to O2 (dry) Conversion:

o2_dry_value = o2_wet_value*(1-hum_value)

 mg/Nm3 (dry) to mg/Nm3 (dry @ Ref O2%) Conversion

gas_nmg_value = gas_nmg_value*((21 - o2_reference)/ (21 -
o2_dry_value))

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 FAQ
• What to do if value mismatch is seen in analyzer reading and GLens Server?
Answer: In this Case, Check the Co-efficient which we set in Site.conf is proper.
Then also check for Reading Higher and Reader Lower.
• What to do if values are not uploading to server?
Answer:
PC Installations Solution:
Step 1: Check the Log and try to figure out the Error or Check in Command
Prompt - Run GLens.exe.
Step 2: Check GLens Service is running or not
Step 3: Check Task Scheduler - Whether service is restarting correctly.
Step 4: Check Data Folder - If internet is not proper all files will go to upload
folder
Step 5: Check Data Folder - Archive - If the Values Are Coming in Negative, it
won’t upload to server, it shows as NA
Step 6: Check the Comport in the Device Manager - Ports, if comport is changed
also it won’t upload /Check in Site.conf whether comport is correct or
not.
Step 7: Check in Modscan Software / ADAM Software.
Step 8: Hit the Upload URL in the Browser and check whether you are getting
"Method not allowed ". If not any Firewall issue will be there so it was
blocking the files to upload to Server. Mainly Check the Upload URL is
proper or not
Step 9: Check whether Proxy is changed.
Step10: Check the sensor metadata in GLens Folder whether you have given
the valid Site ID of that Particular Site.
Step11: Check the Parameters and Analyzer IDs in Site.conf are proper with
respective to Site. Then Check Monitoring ID also proper with respect to
Site Details.
Step12: Check the Date is proper in Client PC.

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 Step13: Check if it is ModbusTCP Connection, you will have a IP in Site.conf,
Ping that IP in Command Prompt and Check.

For Device:
Solution 1: Check whether the Device is up or down
Solution 2: If Online, Check the Log File for that Particular Date and figure out the
Error.
Solution 3: Then Check the Date is correct or not.
Solution 4: Heck the Data Folder - Upload Folder. If Internet down, it will go to upload
folder.
Solution 5: Check if the Values are coming in Negative.
Solution 6: Check the Parameters and Analyzer IDs in Site.conf are proper with
respective to Site. Then Check Monitoring ID also proper with respect to
Site Details.
Solution 7: Check the sensor metadata in GLens Folder whether you have given the
valid Site ID of that Particular Site.
Solution 8: Put Upload URL and check whether you are Getting "Method not Allowed“.
If not any Firewall issue will be there so it was blocking the files to upload
to Server. Mainly Check the Upload URL is proper or not.
Solution 9: Check GLensServiceCheck is running or not.
Solution 10: Check whether the License is Expired or not.
Solution 11: Check the Values in Modscan - Check the Start Address / Total Registers
are proper with respective Collector Details. In case of Multiple Collectors
check the USB Ports is different for each Collector. Then Check in
Parameter Level - Proper Collector details are given whether it is Collector
1 or 2.
Solution 12: Ask Industry person whether they disturbed the Connection of Device.
Solution 13: Ask Industry Person whether Red, Green Light is blinking in Device and ask
them any Power fluctuation was there in Site.
Solution 14: Try pinging Google.com in Device.
• What to do if Client observed that there is a noticeable difference between SPCB & CPCB
data for a parameter?

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 Answer: In this Case check in the Graph in Both the Servers.

• What steps should be performed if client wanted to remove a parameter?

Answer:
Step 1: They has to drop a mail to GLens Stating Removal of Parameter from Server
and get approval from CPCB.
Step 2: Open GLens URL then Respective Site in Site Setup, then in third Tab
(Analyzer Setup) delete the particular Parameter which client wanted to
remove.

• What to do if client wanted to add a parameter to their site?

Answer:
Step 1: They has to drop a mail to GLens Stating Addition Parameter from Server
and get approval from CPCB.
Step 2: Ask client about Analyzer details, Threshold Limits, Unit, and Analyzer
Range for the parameters to be added to site.
Step 3: Open GLens URL then Respective Site in Site Setup, then in third Tab
(Analyzer Setup) Add Parameter details in Configuration Tab by giving
proper Details of Threshold Limits, Unit, and Analyzer Range.
• What should be done if GLens site went too slow or bulky and keeps buffering for long
time?
Answer: Clear the Cache and try.

• How to handle errors in the instruments.

Answer: GLens Client provides an option for user to put the instrument in maintenance
mode (Ref). Once the instrument is put in maintenance mode, the data transmitted to
the central server will be marked with a quality code M (maintenance).This data will not
be considered as valid. Also user can create a workflow in the GLens Central Server and
notify the regulators about the maintenance activity details and have one to one
communication with regulators.

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 • How to correct /update the threshold limits on server?
Answer:
Solution 1: Whenever we start creating a new site, which time itself we have to check
the CPCB Threshold Limit Standards and set it accordingly.
Solution 2: Incase to update the threshold limit means, we are having a PDF for
Individual Category Threshold Limit They Collectively also we are having
the CPCB threshold Limit Standards. Check in that PDF for the particular
Industry category what we the Limits given by them and update it.
Solution 3: Sometimes Client will say to change the limit beyond CPCB Standards. In
that Case ask the Industry person to provide the Consent Order. Once
provided check the limits given. Once verified update the threshold limits.
• What to do if GLens license expired?
Answer: Drop a mail to [email protected] / Team will provide the New
License after Checking the Site Commissioning Date

• What to check if not able to see the site status?

Answer: If it is for Super Regulator Access for Client, check in Networks whether
we have added all the Sites. Then Check in User Setup whether we have
given Proper Network access in User Setup Page.
• What to do if client wanted to add a new site?
Answer: Client has to Drop a mail stating New Site Configuration then with proper
Pre-Deployment Checklist. Once we get approval from concerned team
we can create a site.
• What should be done if UL services are not running?
Answer: Check in the NSSM we have given proper Name in each tabs. Check the
Restart bat file with content as net start GLens, net stop GLens.
• What to do if both real time and flow meter values are correct, but incorrect value in
graph display?
Answer: Download 15 min Average and 1 Min Average Graph Details and check.
• How do you change if you observe parameter standards are not according to Consent
letter?
Answer: Check in CPCB Standards first, then client asking to raise the threshold limit
beyond the CPCB Standards means ask them to provide the Consent Order.

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 If you go through the Consent order you will get the Threshold Limit for
every parameter connected.
• What are the LAN Configuration Requirements?
Answer: The following details are required to configure the LAN:
- Assigned IP
- Subnet Mask
- Gateway
- DNS Address
And for Successful Communication the following URL’s has to be enabled
in the firewall:
http://cpcbupload.GLensserver.com/upload
http://utility.GLensserver.com/utilities/

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