Personality Development – Written

Learner Name Bhawna Reference ID/ Batch Code FIVT/DRG/23-24/379/Y1

Course Title Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel & Customer Service

Assessor Name Raman Soni

Assessment Area Part 1-Self Development

Part 2 –Effective Communication Skills

Assignment Title Pass

1: Investigate factors which contribute to personality Development

2: Understand Time & explore methods for its management & removing blocks

3: Investigate the development of leadership skills appropriate to specific

situations.4: Recognise Interpersonal Behaviour, its effects on relationships

with others.

5: Examine Communication, its types & its importance on our effectiveness.

6: Understand the importance of projecting a positive Image.

Purpose/Aims Analyse own personality type.
Critically examine a range of factors, which contribute to
personalitydevelopment.
What is time, its value, how can it be measured.
Identify ways to overcome blocks to effective time-management. (Realise
theimportance of TIME MANAGEMENT in everyday life and relate it to
self development.)
Define leadership skills needed for a specific situation.
Propose methods to develop own leadership skills.
Identify a range of methods required for analysing effective
interrelationshipswith others.
Evaluate the main steps required to develop an open self personality.
Analyse barriers and weaknesses to successful communication
Produce evidence of effective verbal, nonverbal and written communication.
Explore how character building and morals will support career development.
Demonstrate public speaking skills.
I confirm that the work submitted for this assignment is my
own.

Learner Bhawna Date Batch code

(FIVT/DRG/23-24/379) 4/3/2024
name Y1 (23-24) (ACAH6)

Reference id
 Personality Development – Written

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
3. Also, each question indicates if it is PASS/ MERIT/ DISTINCTION

TIMELINE: You can take up to One Week to submit the Assignments

Ques:1. What is SMART goal? What steps have you taken to achieve your goal?
(Pass)Ans.

A SMART goal should be specific, measurable, achievable, realistic and time-bound. By setting a goal, an
individual is making a roadmap for a specific target. The elements in the framework work together to create a
goal that is carefully and thoughtfully planned out, executable and trackable.

Ques: 2. List five areas in which you hold negative attitudes. How can you change these to
positiveattitudes?(Pass)
Ans.
By taking active steps to cultivate positivity, you can counteract and change a negative attitude:

1 Take responsibility for your thoughts and actions

2 List negative things in your life and begin to change them
3 Forgive yourself and others
4 Keep moving forward
5 Surround yourself with positive people

Ques: 3. How will you improve your time-management? State five areas in which you commit to
improve. (Pass)
Ans.
5 Tips to Better Your Time Management
Set reminders for all your tasks. The key to time management success is to know your deadlines and set
reminders.
Create a daily planner.
Give each task a time limit.
Block out distractions.
Establish routine.
 Personality Development – Written

Ques: 1. Name one external and internal motivational factor which motivates you to achieve what
youwant. (MERIT)
Ans.

Intrinsic motivation comes from within, while extrinsic motivation arises from outside. When you're intrinsically
motivated, you engage in an activity solely because you enjoy it and get personal satisfaction from it. When
you're extrinsically motivated, you do something in order to gain an external reward.

External motivation is when something or someone other than yourself is motivating you to do something. For
example, doing your homework not because you want to learn, but because your family will not let you eat
dinner until if is completed. Internal motivation is when only you are motivating yourself.

Ques:2. What are the seven functions of leadership? Which function do you feel is the most
important?Why? (MERIT)
Ans.

The seven functions of leadership are leading, influencing, motivating, controlling, stimulating, asserting, and
cooperating. Among these functions, leading is considered the most important as it sets the direction,
establishes goals, and provides guidance to the team.

Leading consists of motivating employees and influencing their behavior to achieve organizational objectives.
Leading focuses on managing people, such as individual employees, teams and groups rather than tasks.
Though managers may direct team members by giving orders and directing to their team, managers who are
successful leaders usually connect with their employees by using interpersonal skills to encourage, inspire and
motivate team members to perform to the best of their abilities.

Ques:3. What are the ego states? Which ego state do you operate in most often?
(MERIT)Ans.
The three ego states include the adult, child, and parent ego state. Adult ego states are considered the most
stable, while child ego states involve a person's regression to their childlike behaviors. The parent ego state
emulates the behavior of influential parental figures in a person's life.
 Personality Development – Written

Ques:1. Do you think personality development is important? Justify by giving own example.
(DISTINCTION
Ans.

Personality development helps you develop an impressive personality and makes you stand apart from the rest.
Personality development also plays an essential role in improving one's communication skills. Individuals ought
to master the art of expressing their thoughts and feelings in the most desired way.

It is very important to work on our personality so that we can recognise our qualities.

Ques:2. What steps can you take to become more emotionally intelligent? Give examples for
each.(DISTINCTION)
Ans.

Use the following steps to improve your emotional intelligence both at and outside of work:

1. Be more self-aware
Being aware of your emotions and emotional responses to those around you can greatly improve your emotional
intelligence.

2. Recognize how others feel

Emotional intelligence may start with self-reflection, but it's also important to gauge how others perceive your
behavior and communication.

3. Practice active listening

People communicate via both verbal and nonverbal communication, so it's important to listen and watch for
potentially positive and negative reactions.

4. Communicate clearly
Strong communication skills are essential for emotional intelligence. Knowing what to say or write and when to
deliver information is crucial for building strong relationships.

5. Stay positive
Emotionally intelligent people understand the power of a positive word, an encouraging email and a kind gesture.
When you're able to also stay positive in a stressful situation, you can help others around you remain calm.

6. Empathize
Considering how others might be feeling is an important quality of emotional intelligence. It means you can
empathize with feelings that you may not be feeling yourself and respond in a way that's respectful and
comforting to others.

7. Be open-minded
Emotionally intelligent people are often easy to approach because they're good listeners and able to consider
and understand other perspectives.

8. Listen to feedback
It's important to be the kind of person who can hear feedback, whether it's positive feedback on a recent
presentation or more critical recommendations on how you should delegate tasks more efficiently.
 Personality Development – Written

9. Stay calm under pressure

It's important to be able to approach stressful situations with a calm and positive attitude. Tensions can easily
escalate, especially when people are working under deadlines, so keeping steady and focusing on finding a
solution can help everyone meet their goals.

Ques:3. Explain the ladder of inference with an example.

(DISTINCTION)Ans.

The ladder of inference is a decision-making model to assist the problem solver in reflecting on the various
steps taken to make a decision based on facts and reasoning. The seven steps of the ladder of inference
include: (1) reality and facts, (2) selected facts, (3) interpreted facts, (4) assumptions, (5) conclusions, (6)
beliefs, and (7) actions.
Personality Development – Written