MAY/JUNE 2024 (Form 5)

Caribbean Examinations Council

Information Technology
Paper 03 – General Proficiency

PRACTICAL

School-Based Assessment

Spreadsheet

Database Management

Word Processing

Webpage Design

Problem Solving

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I.T. SBA – 2023/2024 – To be issued to Form 5 students

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Project Description

InterConnect Ltd is an organization which provides Internet service to the public. This
organization, of which you are the Manager, has been in operation for the past year and a half.

A customer may select from various service types: DSL, Cable, WiMAX and 4G LTE, which
was recently introduced. The charge will depend on the type of service and the intended use (i.e.
Home, Business or Non-profit organizations).

The business is currently applying for a subsidy being offered by the Telecommunications
Commission, to make the cost of Internet access more affordable for non-profit organizations
and home users. The operations of the business were examined for a 1-month period (Feb 2024).
You are required to prepare the relevant tables, charts and reports to allow the reviewing body to
have a thorough understanding of the operations of this entity.

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I.T. SBA – 2023/2024 – To be issued to Form 5 students

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Spreadsheet

You are required to:

1. (a) Create a worksheet based on the sample given below. Add 13 records into the
worksheet thus having a total of 15 customers entered. Save the file as
Customers. Name the sheet Main.

Note: The possible Service Types are: DSL, Cable, WiMAX and 4G LTE. The
possible Customer Groups are: Home, NPO (Non-Profit Organization), and
Business.

Customer Name Address Service Type Customer Group

Owen Scott Point Rock DSL Home
Holly’s Inn & Suites Town Center WiMAX Business

Add the company name and logo above your worksheet. Apply a different font and font
size from the overall worksheet. Center and bold the heading and column headings.

(b) Add a column for Flat Rate. This will be based on the type of service requested.
Reproduce the table below at an appropriate location in the worksheet, or on a
new sheet, and use its data to determine the Flat Rate for each customer.

Service Type Flat Rate

DSL $100.00
Cable $120.00
WiMAX $150.00
4G LTE $175.00

(c) A discount is given on the flat rate for Home users and Non-Profit Organizations.
Add a column for Monthly Charge. This will be calculated by discounting the
flat rate as follows:

Home users: $30

NPOs: $20
Business users will pay the flat rate monthly (no discount).

Format the Flat Rate and Monthly Charge columns as Currency with 2
decimal places.

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I.T. SBA – 2023/2024 – To be issued to Form 5 students

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(d) Copy the Main sheet to a new sheet in the same workbook. Sort the worksheet in
Ascending order by Service Type, then by Customer Name. Name the sheet
Sorted. Save the workbook.

2. InterConnect Ltd. requires a summary of the data based on the Service

Type they offer. On a new sheet within the same workbook, create
a summary sheet based on the following table. Format monetary values as
currency with 2 decimal places and % of Customers as a percent. Enter the
appropriate formulas/functions to complete the table. Name the sheet
Statistics. Save the workbook.

Summary Statistics
Service # of % of Flat Rate Monthly Total
Type Customers Customers ($) Charge Discount
($) Applied ($)
DSL
Cable
WiMAX
4G LTE

Total

3. The Telecommunications Commission is of the view that affordable

Internet service should cost $100 or less per month. Copy the contents of the
Sorted sheet, extract the relevant records and display them in a separate area
below the worksheet. Name the sheet: Extraction. Save the workbook.

4. From the Sorted sheet, create a Pivot table to show the sum of the Flat Rate
and Monthly Charge for each Customer Group. Name the sheet:
Analyst. Save the workbook.

5. (a) Create a Pie Chart to display the percentage of customers for each service type.
Give the chart an appropriate title, and include the labels and percentage values.
Move the chart to its own sheet named Service.

OR

(b) Create a Column Chart to compare the flat rate and the monthly charge for each
customer. Label the chart appropriately. Move the chart to its own sheet
named Charges.

Copyright © 2014 Antigua & Barbuda Information Technology Teachers’ Association.

All rights reserved.

I.T. SBA – 2023/2024 – To be issued to Form 5 students

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Database Management

A database has been created to keep track of customers who applied for services during the
period Feb 2024, the services requested, and the payments made during this period. Customer
data should be consistent with the data from the spreadsheet section of the SBA. Name the
database InterConnect Ltd.

You are required to:

1. (a) Import the relevant fields from the Main sheet of the spreadsheet file
(Customers). Add the other fields as depicted below.

Customer – This table stores personal data for each customer

Fields Data Type Description/Value

Customer Id Text Primary key
Customer Name Text
Address Text
Telephone Text
Application Date Date
Group Text Home, NPO, or Business

Service – This table keeps track of the type of service requested by customers

Fields Data Type Description/Value

Service Code Text Primary key
Customer Id Text Primary key
Service Type Text Cable, DSL, WiMAX or 4G LTE
Flat Rate Currency

Payment – This table keeps a record of the last payments made by customers.

Fields Data Type Description/Value

Payment # Text Primary key
Customer Id Text
Monthly Charge Currency
Amount Paid Currency
Date of Payment Date

(b) Join the tables.

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I.T. SBA – 2014/2015

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(c) Populate all three tables with the specified data. Both the Service and Payment
tables should have 15 records (1 for each customer)

(d) Make a copy of the Customer table. Sort the data in the table by Group and then
by Customer name in ascending order. Save the table as Customer Sorted.

2. Create queries to:

(a) List all customers, their Address, and Application Date for NPOs. Save the query
as NPO Customers.

(b) List all customers who applied for WiMAX or 4G LTE service for Business use,
along with their monthly charge. Do not display the Group field. Save as
Business.

(c) List the Name, Address, Telephone #, Group and Balance for all customers with
an outstanding balance. The Balance should be calculated within the query, by
subtracting the Amount Paid from the Monthly Charge. Save the query as
Debtors.

Form and report:

3. (a) Create a form to include all the fields of the customer table. Add a subform to
display the Payment #, Monthly Charge and Amount Paid for each customer.
Save the form as Customer & subform as Customer Payment.

(b) Create a report to display the Customer name, Address, Group, Service Type and
Monthly Charge for each customer. The report should be grouped by Service
Type and sorted in Ascending order by Customer name. Use Summary Options
to display the total and average Monthly Charge per Service Type. Give the
report the title Service Report.

Copyright © 2014 Antigua & Barbuda Information Technology Teachers’ Association.

All rights reserved.

I.T. SBA – 2014/2015

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Word Processing

1. Create a flyer to advertise the services offered by InterConnect Ltd. Be sure to utilize
such features as borders, bold, italics, and varying fonts and sizes. Insert the company’s
logo, pictures where applicable, a motto and a table to list the rates for each service type.
Use landscape orientation. Save as Flyer.

2. As part of the review process, you are required to submit a report to the Marketing
Manager of the Telecommunications Commission. Save the report as TCReport.

The report should have a cover sheet consisting of the name of your company, the logo,
the subject of the report, your name, and the date. Be sure to include a Table of Contents
within your report as well.

Note: The cover sheet and Table of Contents should be a part of the report, i.e., within
the same document.

The report should give a summary of the business’ operations, including the various
services offered to the different groups of customers. Comment on the more popular
services, the most common customer group, the business’ ability to collect outstanding
amounts, etc.

Insert the Chart prepared in the Spreadsheet section and comment on the findings.

Your report should be formatted as follows:

(a) The body of the document should be justified, with 1.5 line spacing

(b) Any major headings should be Bold and Centered

(c) Insert a footer with the text Business Review to the left, and page numbers to the
right, on every page excluding the cover sheet and table of contents.

3. Create a Fillable Form for prospective customers to apply for the services offered by the
company. Use the field names from the database tables to create the application form. Be
sure to insert the company’s logo, address, telephone #, and e-mail address. Insert the
company’s motto on the right in the footer area. Save the file as AppForm.

Files to be saved:

Flyer, TCReport and AppForm.

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All rights reserved.

I.T. SBA – 2023/2024

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Web-Based Design

InterConnect Ltd. is looking to further their presence within the market and is therefore asking
that you design their web site with at most three (3) web pages. This site should allow current
and prospective customers to gain information about the business, services offered, potential
discounts, giveaways, how they can be contacted and any other information that they may
require.

The webpage must include at least two of the following:

i. A link to another web page within your pages

ii. A link to a location within a web page (external webpage)
iii. A link to an email address
iv. A link to user-created files

Be sure to include the company’s logo and appropriately displayed contents such as text
and graphics that captures the concept of the business.

Save the Webpages with the format ICWeb + Type of page, i.e., ICWeb Homepg,
ICWeb Contentpg and/or ICWeb Contactpg, as well as the original Word
documents used to create your webpages.

Copyright © 2014 Antigua & Barbuda Information Technology Teachers’ Association.

All rights reserved.

I.T. SBA – 2023/2024

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PROBLEM SOLVING AND PROGRAMMING

1. Create an algorithm that first accepts the number of customers to be processed, then
accepts, for each customer, their name, flat rate and customer group. Apply discounts of
$30 to customers of type ‘Home User’ and $20 to customers of type ‘NPO’. Use this
information to determine and output the total and average income from customers.
Determine and output the number of customers for each group: Home, NPO and
Business.

Note: The maximum number the program should accept at any given time is 20.

2. Create a trace table showing the customer’s name, group, flat rate, total and average
income variables, as well as variables showing the accumulated totals for the number of
customers for EACH group. Five (5) records should be entered. Ensure that each
customer group appears at least once.

Program Implementation

3. Write a Pascal program for the algorithm developed in question 1 above.

Copyright © 2014 Antigua & Barbuda Information Technology Teachers’ Association.

All rights reserved.

I.T. SBA – 2023/2024