The document provides instructions for updating the firmware on NAS drives from Danelec to version 2.25. It addresses an issue where disks would appear unformatted after upgrades. The instructions describe how to check the current version, download the update, perform the upgrade, and verify the upgrade was successful.
The document provides instructions for updating the firmware on NAS drives from Danelec to version 2.25. It addresses an issue where disks would appear unformatted after upgrades. The instructions describe how to check the current version, download the update, perform the upgrade, and verify the upgrade was successful.
The document provides instructions for updating the firmware on NAS drives from Danelec to version 2.25. It addresses an issue where disks would appear unformatted after upgrades. The instructions describe how to check the current version, download the update, perform the upgrade, and verify the upgrade was successful.
The document provides instructions for updating the firmware on NAS drives from Danelec to version 2.25. It addresses an issue where disks would appear unformatted after upgrades. The instructions describe how to check the current version, download the update, perform the upgrade, and verify the upgrade was successful.
Introduction Danelec has released new firmware for the NAS drives. The new firmware version 2.25 addresses a problem where the disk would appear unformatted after a firmware upgrade.
Improvements and fixes
Fixed an issue with disks appearing unformatted when updating certain NAS products.
Warning Do not attempt to update the firmware on a NAS drive that is not in operational mode. If the Power LED is not Green then the NAS disk is not operational. Updating the firmware on a non-operational NAS drive may result in permanent damage to the internal Flash memory.
Contact danelec@support.com for advice in case of any NAS disk that is not operational.
Important It is mandatory to upgrade all NAS drives with firmware version 2.25 when performing APT, service, or installation on a Danelec VDR with a NAS drive.
In the next release of the Danelec DM100 VDR firmware, a new check for NAS drive firmware compatibility will be included. This means an alert will be generated by the VDR if the firmware of the connected NAS drive is below 2.25.
The following pages provide a detailed guide for checking and upgrading the NAS disk.
+45 4594 4300 danelec.com info@danelec.com NAS disk firmware upgrade If the VDR is installed with a NAS 01-001 disk and the NAS disk software is lower than 2.25, then the NAS disk firmware must be updated. NAS disk firmware version 2.25 is available on the Danelec partner site.
How to check the NAS disk software version
- Connect the laptop to your PC and set the PC network adaptor IP to 10.0.0.1 /255.255.255.0
- Type address http://10.0.0.200 in your browser and click enter.
- Check the firmware version in the status information:
How to update the NAS disk software version
- If the version is below 2.25, continue to log in to the NAS configuration interface using the following credentials: o User: Service o Password: 123456 (default password)
- Select "Firmware" from the top menu.
- Select the latest NAS firmware file (available on the partner site), then click "upload."
+45 4594 4300 danelec.com info@danelec.com - The system starts to update the firmware – Do not power off the PC or the NAS disk, or disconnect the network during the upgrade. Doing so may permanently damage the unit.
- Once updating is completed, the system requests to be rebooted. Click "Reboot"
Verification after upgrade:
- Check that the power LED is green after rebooting
- Connect to the NAS disk as described above and check the status of the NAS disk:
- NAS status should be "System operational". It may take a short while for the status to become operational – refresh the browser, if the status does not change. If the status does not change to "System operational" troubleshooting is required. Proceed to the next page.
- The firmware version should be "2.25"
- Log out and reconnect the NAS disk to the VDR
- Check on the VDR that the disk is detected and alert 60160 (External Backup not recording) and 60162 (External Backup cannot find) is cleared from the system (Alarm 160 and 162 on a DM200- 500 system).
- If Alert 60160 and 60162 are present after the NAS disk has been reconnected, then troubleshooting according to the guide on the following page should be performed.
+45 4594 4300 danelec.com info@danelec.com Troubleshooting: If the VDR is not able to detect the NAS disk, try the following troubleshooting:
- Check the Power LED on the NAS disk.
o Green: System OK
o Orange: The system is not booting up. Most likely a power or boot flash issue. If the software has just been updated, then it is almost certainly a flash issue. In that case contact support@danelec.com for advice.
- Check connection to VDR
o On a DM100 System, check that the NAS disk is connected to the correct LAN port on the VDR. Only the designated NAS disk LAN port works. Check in the "Network Interfaces" in the VDR "Nodes" submenu which LAN port is assigned to the NAS disk.
o On DM200-500, the NAS disk can be connected to any free LAN port on the DPU.
- If the NAS disk is connected to the correct LAN port but still is not detected, reconnect the NAS disk directly to the service PC and log in to the NAS disk configuration page.
o On the configuration page check the "NAS status".
o If the NAS status is not "System operational" there is a problem with the harddisks. Typical error statuses are "Disk unformatted" or the NAS is stuck in "Starting up" status.
o Login to the configuration menu, select "Disk check" and start the "HDD check/repair" function
o Once completed, recheck the NAS status. If the status is not "System operational," contact support@danelec.com for advice.
