1. Match the common printer configuration options to the correct descriptions.

(Not
all options are used.)
2. What are two cables that are used to connect a computer to a printer? (Choose
two.)
 serial
 FireWire
 PS/2
 HDMI
 eSATA
Explanation: Wiring a PC to a printer can be done through the
following connections: serial, parallel (IEEE 1284 and SCSI), USB,
Firewire (IEEE 1394) and Ethernet. PS/2, HDMI, and eSATA
connections are used for other purposes.
3. What are two functions of a print server? (Choose two.)
 provide print resources to all connected client computers
 store print jobs in a queue until the printer is ready
 ensure that the connected client computers have up-to-date
printer drivers
 store backups of documents sent to the printer
 provide uninterrupted power to the printer
Explanation: A print server can provide client computers access to
print resources, manage print jobs by storing them in a queue
until the print device is ready for them, and provide print job
status messages to users.
4. What are two methods to connect to a printer wirelessly? (Choose two.)
 IEEE 802.11 standards
 Bluetooth
 WiMax
 satellite
 microwave
Explanation: Wireless printers can use Bluetooth, 802.11x, or
infrared interfaces to connect wirelessly. WiMax, satellite, and
microwave radio technologies are in practice never used to
connect a printer to a network.
5. What are two probable causes for printer paper jams? (Choose two.)
 high humidity
 the wrong type of paper
 a defective print cartridge
 misaligned print heads
  an incorrect print driver
Explanation: Humidity can cause sheets of paper to stick together
which could cause paper jams. Using the wrong type of paper for
a printer might also create a jamming issue.
6. Which factor affects the speed of an inkjet printer?
 the desired quality of the image
 the size of printer power supply
 the quality of the paper
 the cost of the inkjet cartridges
Explanation: The speed of an inkjet printer is determined mostly by
the make and model of the printer, the quality of printing, and the
complexity of the image. The quality of the paper, the cost of the
cartridges, and the size of the power supply do not affect the
speed of printing.
7. What is a characteristic of thermal inkjet nozzles?
 The heat creates a bubble of steam in the chamber.
 Heat is applied to the ink reservoir of each nozzle.
 The vibration of the crystal controls the flow of ink.
 A charge is applied to the printhead.
Explanation: Thermal inkjet nozzles work based on heat creating
steam bubbles. Piezoelectric inkjet nozzles work based on
vibration of crystals.
8. In laser printing, what is the name of the process of applying toner to the latent
image on the drum?
 developing
 charging
 transferring
 fusing
Explanation: The toner is applied to the latent image on the drum
during developing. The toner attached to the latent image is
transferred to the paper during transferring. The toner
transferred is melted to the paper during fusing, and the drum
gets a uniform negative charge during charging.
9. What is the purpose of the Additional Drivers button in the Sharing tab of the
Printer Properties?
 to add additional drivers for other operating systems
 to add additional drivers for other printers in the network
  to add additional drivers for duplex printing
 to add additional drivers for other printers connected to the
computer
Explanation: The Additional Drivers button loads drivers in the
sharing computer for other operating systems that the client
computers may be running. For other printers in the network, the
drivers must be loaded in the computers sharing the other
printers. There is no need for additional drivers for duplex
printing. The required drivers for other printers connected to the
sharing computer will be loaded automatically.
10. A Windows 7 computer has several printers configured in the Control Panel
Devices and Printers window. Which printer will the computer choose to be the first
option for printing?
 the printer that is set as the default printer
 the software-based printer that is used to create PDF files
 the software-based printer that is used to create XPS files
 a manual selection, which is always needed
Explanation: The Default Printer option is set globally and it will be
the first printer to be chosen to print a job, unless Other Printer is
selected in a Per-Document manner. Software-based printers are
just instances of different kinds of printers, but for them to be
chosen to do the job, they will need to be selected either as a
default or per-document printer. There is no need to select a
printer every time a printing job is sent.
11. Which type of print server provides the most functions and capabilities?
 a dedicated PC print server
 a computer-shared print server
 a hardware print server
 a print server that is implemented in software
Explanation: A dedicated PC print server has its own resources for
the job and can manage several printers. A computer-shared print
server uses its resources for sharing as well as for its own PC
tasks. A hardware print server can only manage one printer, and
a software print server cannot exist without hardware to run it.
12. A user discovers that an inkjet color printer is printing different colors from
those that are shown on the screen. What can be done to solve this problem?
 Calibrate the printer.
  Adjust the printer spool.
 Replace the fuser.
 Replace the drum.
Explanation: Calibrating the printer will align the heads and help in
dosing the ink. The print spool problems are more related to
queues. Color inkjet printers do not use drums or fusers.
13. What is a characteristic of global and per-document options in print settings?
 Per-document options override global options.
 Global options take precedence over per-document options.
 It is not possible to configure per-document options.
 It is not possible to configure global options.
Explanation: Global settings act as default settings, whereas per-
document settings are helpful with specialized documents, like
letters and spreadsheets.
14. After applying a solution to a printer problem, a technician restarts the printer
and prints a test page. Which step of the troubleshooting process is the technician
applying?
 verifying the solution and system functionality
 identifying the problem
 testing a theory to determine the cause of the problem
 documenting findings, actions, and outcomes
Explanation: Testing a printer by restarting it and printing a test
page are actions taken within the verification of the solution and
system functionality step.
15. A technician recorded that a new fuser roller unit was installed in a laser printer
to solve a printing problem. Which step in the troubleshooting process did the
technician just perform?
 documenting findings, actions, and outcomes
 verifying the solution and system functionality
 identifying the problem
 testing a theory to determine the cause of the problem
Explanation: Recording the components and parts used to fix a
printer problem is part of the documenting findings, actions, and
outcomes step.
16. Which action supports an effective printer preventive maintenance program?
 Reset the printer page counters if available.
  Replace laser printer toner at set predetermined time
intervals.
 Clean inkjet print heads when they stop working.
 Disconnect the printer from the power source when it is not
in use.
Explanation: Resetting the page counters will assist in
documenting printer usage and planning future maintenance.
Cleaning parts only when they are no longer working, replacing
consumables at set time intervals regardless of need, and
disconnecting the printer from the power when it is not in use are
not related to a preventive maintenance program.
17. How can the life of a thermal printer be extended?
 Clean the heating element regularly with isopropyl alcohol.
 Clean the inside of the printer with a vacuum cleaner with a
HEPA filter.
 Keep the paper dry in a low humidity environment.
 Wipe the outside of the printer with a damp cloth.
Explanation: The life of a thermal printer can be extended by
cleaning the heating element regularly with isopropyl alcohol. A
thermal printer does not use toner, so cleaning with a vacuum
cleaner with a HEPA filter is not necessary. The condition of the
paper and the cleanliness of the outside of the printer would
probably do little to extend the life of the printer.
18. In Windows 8, what must be configured to enable one user to share a USB-
connected printer with another user on the same network?
 Windows firewall
 Windows Defender
 IEEE 802.11
 File and printer sharing
 virtualization option in BIOS
Explanation: In both Windows 7 and 8, use the Network and
Sharing Center control panel > Change advanced sharing settings
to select the Turn on file and printer sharing option.
19. The users on a LAN are reporting that computers respond slowly whenever high
resolution photographs are being printed on the color laser printer. What would be
the cause of this problem?
 The printer does not have enough memory to buffer an entire photograph.
  The printer is not configured for duplex printing.
 The paper is not adequate for photograph printing.
 The printer is not configured for the proper paper
orientation.
Explanation: Printer memory affects print speed and efficiency.
Laser printers use memory to buffer print jobs, capturing them in
printer memory while allowing computers to proceed with other
work while printing.
20. A technician is installing a printer that will be directly connected to a computer.
Why does the technician not connect the printer initially during the installation
process?
 The printer needs to be configured first.
 The OS of the workstation needs to be updated first.
 The printer driver might need to be installed first before the printer is
connected.
 The Microsoft download site needs to be searched first for
the printer driver.
Explanation: When installing a new printer that is attached directly
to a workstation, a technician should read the installation
instructions carefully. For some printers, the printer driver should
be installed on the computer before the printer is connected.
21. Which statement describes a printer driver?
 It is the interface in Windows that identifies a unique printer
attached to the workstation.
 It is cache inside a printer that stores documents to be
printed in a queue.
 It is software that converts a document into the format that a printer can
understand.
 It is the configuration code that is sent to a printer to
identify the operating system of the workstation.
Explanation: Printer drivers are software programs that convert
various media types in a document to a stream of commands in a
language that the printer can understand. During a printer
installation, Windows links an interface called “printer” with a
specific driver that is compatible with the actual printer
hardware.
22. What type of connection would be used to connect a printer directly to the
network?
 Ethernet
 serial
 USB
 Firewire
Explanation: To connect a printer directly to the network an
Ethernet connection through an RJ-45 interface would be used.
23. What mechanism is used in a laser printer to permanently fuse the toner to the
paper?
 heat
 electrical charge
 pressure
 light
Explanation: Heat is used during the fusing process in a laser
printer to permanently fuse the toner to the paper.
24. What corrective action would a technician take in response to a print spooler
error?
 reboot the printer
 restart the print spooler
 update the printer driver
 clean the printer
Explanation: Print spooler errors can occur when the printer
service is stopped or not working properly. The first corrective
action is to restart the print spooler. In some cases, it may be
necessary to reboot the computer.
25. What corrective action should be taken if a printer is printing faded images?
 secure loose printer cables
 update the print driver
 clean the printer
 replace the toner cartridge
Explanation: If a printer is printing faded images, it is an indication
that either the toner is low or the toner cartridge is defective.
26. What would cause an inkjet printer to fail to print any pages?
 The printer software is set to toner save.
 The printer ribbon is worn out.
 The ink cartridge is empty.
  The printer is loaded with a paper type other than photo
paper.
Explanation: An inkjet printer will commonly fail to print when the
inkjet cartridge is empty.
27. A user tells a technician that the printer does not respond to attempts to print a
document. The technician attempts to print a document and the printer does not
output any pages. The technician notices that the printer LCD display is blank and
unlit. What is most likely the problem?
 The screen contrast is too low.
 The printer is not turned on.
 The printer is out of ink.
 The print head is clogged.
Explanation: If the printer display is displaying nothing and the
printer is not attempting to print a document, most likely the
printer is turned off.
28. A technician is complaining about the following printer issue: The toner is not
fusing to the paper. What are two possible causes of this issue? (Choose two.)
 The toner cartridge is defective.
 The paper might be incompatible with the printer.
 A test page was never printed.
 The laser printer is emitting too much radiation.
 The printer lid has not been closed securely.
29. A librarian is complaining about the following printer issue: My impact printer
produces faded or light characters. What are two possible causes of this issue?
(Choose two.)
 The ribbon may be worn out.
 The ribbon may be damaged.
 The printer does not have enough RAM.
 The wrong printer type has been selected.
 The laser printer is emitting too much radiation.
30. A teacher is complaining about the following printer issue: The paper is creased
after printing. What are two possible causes of this issue? (Choose two.)
 The paper-feed tray might not be firmly adjusted against the edges of the
printer.
 The paper might be loaded incorrectly.
 The printer has been installed on the wrong port.
 The wrong printer type has been selected.
 The laser printer is emitting too much radiation.
31. A receptionist is complaining about the following printer issue: The print queue
seems to be functioning properly, but the printer does not print. What are two
possible causes of this issue? (Choose two.)
 There is a bad cable connection.
 The printer has an error such as out of paper, out of toner, or paper jam.
 The print queue is overloaded.
 The wrong printer type has been selected.
 The laser printer is emitting too much radiation.
32. A photographer is complaining about the following printer issue: The printer
issues a “Document failed to print” message. What are two possible causes of this
issue? (Choose two.)
 A cable is loose or disconnected.
 The printer is no longer shared.
 The paper tray is flimsy.
 The wrong printer type has been selected.
 The laser printer is emitting too much radiation.
33. A reporter is complaining about the following printer issue: The paper jams
when the printer is printing. What are two possible causes of this issue? (Choose
two.)
 The printer could be dirty.
 The humidity could be high and that causes the paper to stick together.
 The laser printer is emitting too much radiation.
 The wrong printer type has been selected.
 The printer lid has not been closed securely.
34. A manager is complaining about the following printer issue: The ink printer is
printing blank pages. What are two possible causes of this issue? (Choose two.)
 The print head is clogged.
 The printer is out of ink or toner.
 The printer is using the wrong cable.
 The wrong printer type has been selected.
 The laser printer is emitting too much radiation.
35. A technician is complaining about the following printer issue: The print appears
faded on the paper. What are two possible causes of this issue? (Choose two.)
 The toner cartridge is low.
 The paper might be incompatible with the printer.
 A test page was never printed.
 The room temperature is above normal.
 The printer is using the wrong cable.
36. A librarian is complaining about the following printer issue: The printer control
panel displays no image. What are two possible causes of this issue? (Choose two.)
 The contrast of the screen may be set too low.
  The printer is not turned on.
 The room temperature is above normal.
 The printer does not have enough RAM.
 The printer is using the wrong cable.
37. A teacher is complaining about the following printer issue: The paper is creased
after printing. What are two possible causes of this issue? (Choose two.)
 The paper-feed tray might not be firmly adjusted against the edges of the
printer.
 The paper might be loaded incorrectly.
 Print jobs are being sent to the wrong printer.
 The room temperature is above normal.
 The printer is using the wrong cable.
38. All documents printed by the laser printer in the branch office have ghost or
shadow images appearing on the paper. What should the technician do to resolve
the issue?
 Replace the drum.
 Configure the printer for duplex printing.
 Update the OS.
 Update the BIOS.
 Check the vibration of the crystals.
39. An office assistant in a law firm is trying to print many large legal documents
but is getting “memory overload” error messages from the printer. What should the
technician do to resolve the issue?
 Add more memory to the printer.
 Replace the pickup roller.
 Check the vibration of the crystals.
 Install a USB hub.
 Connect the printer using wireless.
40. A reporter is trying to print several high resolution photographs but the color
laser printer is going extremely slowly. What should the technician do to resolve the
issue?
 Add more RAM to the printer.
 Replace the pickup roller.
 Check the vibration of the crystals.
 Install a USB hub.
 Connect the printer using wireless.
41. A reporter is trying to print several high resolution photographs but the color
laser printer is going extremely slowly. What should the technician do to resolve the
issue?
 Add more RAM to the printer.
  Rewind the ribbon.
 Install a USB hub.
 Connect the printer using wireless.
 Update the BIOS.
42. A new printer has just been installed deep in a mine. When test pages are
printed, the paper constantly jams. What should the technician do to resolve the
issue?
 Move the printer to a less-humid location.
 Rewind the ribbon.
 Install a USB hub.
 Connect the printer using wireless.
 Update the BIOS.
43. A new printer has just been installed deep in a mine. When test pages are
printed, the paper constantly jams. What should the technician do to resolve the
issue?
 Move the printer to a less-humid location.
 Clean the printer.
 Install a USB hub.
 Connect the printer using wireless.
 Update the BIOS.
44. A user complains that recently every printed document has vertical lines and
streaks on the paper. What should the technician do to resolve the issue?
 Distribute the toner more evenly within the cartridge.
 Clean the printer.
 Install a USB hub.
 Connect the printer using wireless.
 Update the BIOS.
45. A school is installing a new shared printer but the printer is not showing up on
the list of available printers. What should the technician do to resolve the issue?
 Manually add the printer IP address.
 Reset the page counter.
 Install a USB hub.
 Connect the printer using wireless.
 Update the BIOS.
46. A school is installing a new shared printer but the printer is not showing up on
the list of available printers. What should the technician do to resolve the issue?
 Manually add the printer IP address.
 Reset the page counter.
 Rewind the ribbon.
  Clean the printer.
 Check the vibration of the crystals.
47. Employees are complaining that they send print jobs to a newly installed printer
but the print jobs never print. What should the technician do to resolve the issue?
 The printer is connected to the wrong port. Modify the port.
 Check the vibration of the crystals.
 Rewind the ribbon.
 Clean the printer.
 Reset the page counter.
48. A technician is programming a wireless printer to connect to the wireless
network and communicate wirelessly with nearby devices. Which two wireless
modes are used for wireless printer connectivity? (Choose two.)
 infrastructure
 IR
 hands-free
 cloud-based
 ad hoc
Explanation: A wireless printer can operate in infrastructure mode
and connect to an 802.11 Wi-Fi wireless network. A wireless
printer might also support ad hoc mode which allows devices to
communicate directly with the wireless printer.

49. A small company is moving towards sharing printers to

reduce the number of printers used within the company. The
technician has security concerns. What security risk is
associated with sharing a printer?
 dumpster diving
 shoulder surfing
 replay attacks
 data privacy
Explanation: Three security concerns related to shared printers
include (1) cached print files could contain sensitive data; (2)
user authentication is needed to control access to the printer;
and (3) print jobs could be read by others, intercepted, copied, or
modified. Dumpster diving and shoulder surfing are security
concerns whether the printer is shared or not. A replay attack is
where a packet is captured, altered, and sent back to the original
destination. Print jobs are not commonly returned to the sender.
50. Users have noticed that the colors on their printed
documents are different from the colors that they see on their
computer screens. What should the technician do to resolve the
issue?
 Calibrate the printer
 Install a USB hub
 Configure the printer for duplex printing
 Power cycle the printer
 Update the OS
51. A manager is complaining that the toner is coming off the pages printed by the
laser printer. What should the technician do to resolve the issue?
 Reset the page counter.
 Clean the printer.
 Replace the fuser.
 Check the vibration of the crystals.
 Update the OS.
52. A user is complaining that the printer is printing pages with no image on them.
What should the technician do to resolve the issue?
 Reset the page counter
 Check the vibration of the Crystal’s
 Update the OS
 Replace the toner cartridge
 Clean the printer
53. Employees of a small business are complaining that the printer is printing faded
images. What should the technician do to resolve the issue?
 Update the BIOS.
 Clean the printer.
 Reset the page counter.
 Replace the toner cartridge.
 Check the vibration of the crystals.
54. A user notices that the data transfer rate for the gigabit NIC in the user
computer is much slower than expected. What is a possible cause for the problem?
 the switch connection speed was set to 10/100 Mb/s.
 Hbernation mode is causing the NIC to shutdown unexpectedly
 The NIC is configured to use both IPv4 and IPv6 at the same time
 The NIC wake-on-LAN setting is misconfigured

IT Essentials v6.0:
1. A user notices that the data transfer rate for the gigabit NIC in the user computer
is much slower than expected. What is a possible cause for the problem?
 The NIC duplex settings have somehow been set to half-duplex.
 The NIC wake-on-LAN setting is misconfigured.
 Hibernation mode is causing the NIC to shutdown
unexpectedly.
 The NIC is configured to use both IPv4 and IPv6 at the same
time.
2. Two LEDs are usually present on a NIC. What are the two primary uses for these
LEDs? (Choose two.)
 to indicate the presence of a connection
 to indicate interference from another nearby wireless or
electronic device
 to indicate that the NIC has connected to a DHCP server
 to indicate that the NIC is connected to a homegroup or
workgroup
 to indicate that data transfer activity is present
3. What is the purpose of the network profiles that are used to establish a new
network connection on a Windows PC?
 to configure NIC settings for the fastest network available
 to remove the need for IP addresses when connecting to a
network
 to provide a list of ISPs that may be used for Internet
access
 to provide an easy way to configure or apply network functions based on the
type of network to be joined
4. A wireless router is displaying the IP address of 192.168.0.1. What could this
mean?
 The NAT function is not working on the wireless router.
 The wireless router still has the factory default IP address.
 Dynamic IP address allocation has been configured on the
router and is functioning correctly.
 The wireless router has been configured to use the
frequencies on channel 1.
5. A technician is configuring the channel on a wireless router to either 1, 6, or 11.
What is the purpose of adjusting the channel?
 to disable broadcasting of the SSID
 to enable different 802.11 standards
 to provide stronger security modes
  to avoid interference from nearby wireless devices
6. Which combination of user account and network location profile allows a user to
become a member of a homegroup?
 an admin account with a network location profile of Work
 a guest account with a network location profile of Home
 an admin user account with a network location of Public
 a standard user account with a network location profile of Home
7. A business traveler connects to a wireless network with open authentication.
What should the traveler do to secure confidential data when connecting to the
business services?
 Connect with a VPN.
 Change the network location profile to public.
 Change the Windows firewall settings.
 Manually configure an IP address, subnet mask, and default
gateway.
8. A technician has been asked to configure a broadband connection for a
teleworker. The technician has been instructed that all uploads and downloads for
the connection must use existing phone lines. Which broadband technology should
be used?
 cable
 DSL
 ISDN
 POTS
9. Which type of connection to the Internet is capable of the fastest transfer rates?
 ISDN
 POTS
 satellite
 cable
 fiber
10. Which technology would be recommended for a business that requires workers
to access the Internet while visiting customers at many different locations?
 ADSL
 cellular
 ISDN
 VPN
11. A small company is considering moving many of its data center functions to the
cloud. What are three advantages of this plan? (Choose three.)
 The company only needs to pay for the amount of processing and storage
capacity that it uses.
  Cloud services are billed at a fixed fee no matter how much
processing and storage are used by the company.
 Cloud services enable the company to own and administer
its own servers and storage devices.
 The company can increase processing and storage capacity as needed and
then decrease capacity when it is no longer needed.
 Single-tenant data centers can easily grow to accommodate
increasing data storage requirements.
 As the amount of data that the company uses increases, it becomes
impractical for the data to be stored and processed in a single-tenant data center.
12. Which Cloud computing service would be best for an organization that does not
have the technical knowledge to host and maintain applications at their local site?
 SaaS
 IaaS
 PaaS
 ITaaS
13. A network client in a corporate environment reboots. Which type of server
would most likely be used first?
 DNS
 DHCP
 e-mail
 FTP
 Telnet
 web
14. What is a common function of a proxy server?
 to store frequently accessed web pages on the internal network
 to control who is permitted to access the internal network
 to detect malicious signatures by monitoring traffic that is
entering the internal network
 to provide access to a shared pool of configurable
computing resources
15. ABC Company requires preventive maintenance for all local network cabling
once a year. Which task should be included in the preventive maintenance
program?
 Disconnect and reconnect all patch cables.
 Inspect all patch cables for breaks.
 Replace all labeling on the cables.
 Replace all cable supports to prevent loose attachment
points.
16. What is a benefit of performing preventative maintenance at regular intervals?
 reduction in network downtime
 reduction in connectivity
 reduction in security threats
 reduction in EMI and RFI
17. A user cannot access the network. While the technician is checking the
computer, the other users on the same network report that they are having the same
problem. Further investigation shows that the LED lights on each NIC are not lit.
What should the technician do next?
 Check each computer to verify that they all have the same
settings.
 Report the problem to the network administrator.
 Attempt to ping devices on other networks.
 Use nslookup to check network connectivity.
18. A user can print to a printer that is on the same network, but the traffic of the
user cannot reach the Internet. What is a possible cause of the problem?
 The PC default gateway address is missing or incorrect.
 The PC has an incorrect IP address.
 The network cable connected to the user PC is faulty.
 The NIC on the PC is faulty.
19. A technician is investigating a report that a computer is unable to access
network resources. The technician discovers that the computer has an IP address of
169.254.27.168. What is a logical first step in diagnosing this problem?
 Attempt to ping the default gateway.
 Check the NIC LED lights.
 Test that DNS is operating correctly.
 Activate Network Discovery and File Sharing.
20. A Windows 7 computer is unable to reach a mapped drive on a file server that is
on another network within the organization. Further investigation shows that the
user is able to use a printer that is connected to the same network as the computer.
Which action should the technician perform next?
 Verify that DNS name resolution is operating properly.
 Inspect the network patch cable for wear or breaks.
 Check Network Connection Details in the Windows GUI for the appropriate
network connection.
 Check the link LED on the NIC.
21. A user has taken a personal laptop to work. The laptop is unable to discover the
name of the office wireless network. What are two potential causes of this problem?
(Choose two.)
 The wireless router is not broadcasting the SSID.
  The laptop has not received an IP address from the wireless
router.
 The wireless router is set to mixed mode.
 The network does not support the wireless protocol in use by the laptop.
 The laptop must be configured with the office workgroup
name.
22. A network technician attempts to ping www.example.net from a customer
computer, but the ping fails. Access to mapped network drives and a shared printer
are working correctly. What are two potential causes for this problem? (Choose
two.)
 The Windows domain or workgroup name that is configured
on the computer is incorrect.
 The target web server is down.
 The computer has been assigned a static IP address.
 DNS service is unavailable on the customer network.
 The HTTP protocol is not working properly on the target
server.
23. A technician uses the nbtstat -A 192.168.0.3 command. What does the technician
expect to view in the command output?
 current connections and statistics
 network adapter configuration information
 a list of routers within the traffic path
 computer accounts and domain specific information
24. Fill in the blank.
What is the acronym for the protocol that is used when securely communicating
with a web server?
 HTTPS
25. Match the definition to the of cloud. Question

Answer
26. What is a good source for safely downloading Android apps?
 the Apple App Store
 iTunes
 freeware sites
 Google Play
27. What two functions can be performed with the home button on an iOS mobile
device? (Choose two.)
 lock the device
 the same functions as the Android navigation buttons
 start voice control
 reset the device to the factory default
 start the TouchFLO interface
28. What are two potential user benefits of rooting or jailbreaking a mobile device?
(Choose two.)
 A custom OS may reduce sandboxing features.
 The operating system can be fine-tuned to improve the speed of the device.
 The operation of the carrier cellular network may be
affected.
 The user interface can be extensively customized.
 The root directory of the device is blocked.
29. What are two purposes of the passcode lock feature on mobile devices? (Choose
two.)
 to erase all personal data from the device
 to remotely lock the device if it is stolen
 to return the device to the default factory state
 to place the device into a power saving state
 to restore and re-synchronize the device
 to help prevent theft of private information
30. What are two purposes of the passcode lock feature on mobile devices? (Choose
two.)
 to return the device to the default factory state
 to prevent unauthorized use of the device.
  to remotely lock the device if it is stolen
 to help prevent theft of private information
 to restore and re-synchronize the device
 to erase all personal data from the device
31. What is an advantage of using flash memory to store data in mobile devices?
 Flash memory has a drive head that moves, reducing the
seek time to locate data.
 Flash memory requires very little power to store and retrieve data.
 Flash memory is not affected by ESD.
 Flash memory is highly resistant to water and cold.
32. What are two touchscreen characteristics that are used by most mobile devices?
(Choose two.)
 an electrical field of the screen that is interrupted when the user touches the
screen
 three layers responsible for conducting electricity with a
small air gap between them
 a glass screen that is coated with a capacitor
 two transparent layers of material capable of conducting electricity
 two colored layers of material capable of conducting
electricity
33. Which component is field-replaceable in most mobile devices?
 memory card
 RAM
 touchscreen
 CPU
34. Which mobile device troubleshooting procedure is correct?
 When a problem appears with a mobile device, the owner should analyze if it
is cost-effective to fix it.
 Mobile devices change so rapidly in design and functionality
it is always better to replace the device rather than repair it.
 Mobile device problems always result in sending the device
to the manufacturer for troubleshooting.
 Every time a mobile devices freezes, the owner can
reinitialize it by pressing the reset button.
35. A user accidentally drops a mobile device into a pool. What corrective action
should be taken?
 Contact the manufacturer for repair or replacement.
 Use a hair dryer to dry the phone.
 Open the device and replaced damaged components.
  If the mobile device does not turn on, throw it away and buy
a new one.
36. After being left in a car for many hours on a hot day, an iPhone cannot be
turned on. What should the user do to fix this problem?
 Buy a new power button and replace it.
 Disassemble the phone and look for heat related damage.
 Return the phone to the manufacturer for repair.
 Place the phone in a refrigerated space and allow the unit to
cool down.
37. After an upgrade to a mobile device, some applications are no longer working,
but some work fine. The user can make calls and send and receive email. Which two
kinds of problems could be related to these issues? (Choose two.)
 a software problem
 a touchscreen problem
 a cell service problem
 a circuit board problem
 a memory problem
38. Which scenario or situation would prevent a user from upgrading the OS on an
Android device?
 The software copyright was not obtained before the
installation.
 The correct patches were not installed.
 The hardware does not meet specifications.
 Permission was not obtained from the manufacturer.
39. Which two conditions must be met for mobile device security measures such as
remote lock and remote wipe to function? (Choose two.)
 The GPS locator must be enabled.
 The passcode must be disabled.
 Sandboxing must be enabled.
 The device must be powered on.
 The device must be connected to a network.
40. Which two items common to both Android and iOS devices can be remotely
backed up? (Choose two.)
 photos
 settings
 contacts
 calendar
 messages
41. Which statement is true about wireless connectivity on an Android mobile
device?
  If the network SSID is not being broadcast, the device will
not be able to connect to the network.
 When the device roams out of the range of any Wi-Fi networks, it can connect
to the cellular data network if this feature is enabled.
 The Android OS does not support wireless connectivity that
uses WPA2 security.
 If a Wi-Fi network is secured with a password, the network
must be manually configured on the device.
42. This is a flash item. Please click below to answer this item.

43. In the context of mobile devices, what does the term tethering involve?
 connecting a mobile device to a USB port on a computer in
order to charge the mobile device
 connecting a mobile device to a hands-free headset
 connecting a mobile device to another mobile device or computer to share a
network connection
 connecting a mobile device to a 4G cellular network
44. Which statement is true about industry standards for cellular networks?
 First generation cellular standards are mostly digital
standards.
 Third generation cellular standards require a maximum of 1
Gb/s for devices moving slowly, such as when a user has a
mobile device and is walking.
 Cellular standards have made it more difficult and
expensive to make calls to people that are on a different
network.
  Cell phones that use a single standard can often only be used in specific
geographic areas.
45. Which statement about synchronizing a mobile device to a PC is true?
 To synchronize data on an iOS device, iTunes must be installed on the PC.
 Motocast USB can be used to synchronize data when using
an iOS device.
 iOS synchronization can only be performed over a USB
connection.
 Data on Android devices cannot be synchronized with a PC.
46. A technician is configuring email on a mobile device. The user wants to be able
to keep the original email on the server, organize it into folders, and synchronize the
folders between the mobile device and the server. Which email protocol should the
technician use?
 MIME
 POP3
 SMTP
 IMAP
47. Which mobile device security feature requires the user to slide a finger over the
screen in a specific sequence to unlock the device?
 simple passcode
 pattern
 remote wipe
 slide
48. Which term describes the ability of a mobile device to recognize when two or
more points of contact are made on the screen?
 large touch
 many touch
 multitouch
 long touch
49. A technician has just completed a preventive maintenance on the department
printer. Users are now complaining that the printer is no longer available. What
should the technician do to resolve the issue?
 Connect the printer using wireless.
 Check that the printer is plugged into a power source.
 Power cycle the printer.
 Configure the printer for duplex printing.
 Update the OS.
50. An administrator needs to install a printer that will be shared throughout a
SOHO network. What should the administrator do first?
 Add the printer to a print management server
 Connect the printer to a computer
 Connect the printer to a network
 Download the latest drivers for the printer