New Facility/Original Facility Change Request Form

(For Existing Personal Account Holders Only)

The Manager
Bank of Ceylon
...................................................................
I hereby request you to make the following additions/modifications to my BOC Bank facilities.

Title Mr. Mrs. Miss Dr. Rev

Name with Initials

NIC No.

Account No.

This Number will be used for all Banking

Mobile Phone No.
related communications in all channels
Land Phone No.

Permanent Address

E-mail Address

DEBIT CARD

New Debit Card Yes No

Replace Debit Card Yes If Yes, provide the reason Lost Card Lost PIN Expired Damaged

Debit Card Type Instant Debit Card Yes Name Printed Debit Card Yes

If Not a New Debit Card, provide existing Debit Card No

Link BOC Accounts

Account 1 Account 2

Account 3 Account 4

INTERNET & MOBILE BANKING

New Internet Banking Yes No

Required Package Default Silver Gold Platinum

3rd Party BOC special CEFTS Special SLIPS Special Bill Payment Special

14+ Savings Inquiry only BOC Special

Link BOC Credit Card (For BOC Credit Card Settlements)

Credit Card No

Re-set password Yes If Yes, provide existing User ID

Unlock User ID Yes If Yes, provide existing User ID

Forgot User ID Yes Revoke User Yes

USSD MOBILE BANKING

Activation Yes Re-set password Yes Deactivation Yes

SMS ALERTS
Activation Yes Deactivation Yes

1
 CENTRAL BANK OF SRI LANKA – Declaration by the Applicant/s for Electronic Fund Transfer Cards
To: Director- Department of Foreign Exchange I/We also affirm that I/We undertake the surrender the Credit Card/s to
(To be filled by the Applicant/s to obtain foreign exchange against Credit/Debit or ..................................................Bank, if I/we migrate or leave Sri Lanka for
any other Electronic Fund Transfer Card [EFTC). employment aboard, as applicable.
I/we...........................................................................................................................
(Basic Cardholder / Supplementary Cardholder),
....................................... .........................................................................
.................................................................................................................................. Date (DD/MM/YY) Signature of the Basic Cardholder
(Basic Cardholder/Supplementary Cardholder), declare that all the details given
above by me /us on this form are true and correct.
.........................................................................
I/we hereby confirm that I/we am/are aware of the conditions imposed under the
Signature of the Supplementary Cardholder
provision of the foreign Exchange act No 12 of 2017 (The Act) on Electronic Fund
Transfer Cards (EFTCs) subject to which the card may be used for transactions I, as the Authorized Officer have carefully examined the information together with
in foreign exchange and I /we hereby undertake to abide by the said conditions. relevant documents given by the applicant/s and satisfied with the bona-fide of
these information and documents. I undertake to exercise due diligence on the
I/we further agree to provide any information on transactions carried out by me/us
transactions carried out by the cardholder on his/her EFTC in foreign exchange
in foreign exchange on the Card/s issued to me/us as ......................................
and to suspend the availability of foreign exchange on the EFTC if reasonable
The Bank of Ceylon may require for the purpose of the Act.
grounds exist to suspect that unauthorized foreign exchange transactions are
I/We am/are aware that the Authorised Dealer (Bank) is required to suspend being carried out on the EFTC in violation of the undertaking and to bring the
availability of foreign exchange on EFTC if reasonable ground exists to suspect matter to the notice of the Director- Department of Foreign Exchange.
that unauthorised foreign exchange transactions are being carried out on the
EFTC issued to me/us and to report the matter to the director – Department of
Foreign Exchange. ..................................... ........................................................................
Date (DD/MM/YY) Signature of the Authorised Officer
TERMS AND CONDITIONS

DEBIT CARD
1. The BOC Debit Card shall at all times remain the property of Bank of Ceylon and shall be 9. If the BOC Debit Card/s obtained by me/us is/are stolen or lost I/we shall notify the Bank
returned to the Bank unconditionally and immediately upon the Bank’s request. immediately and I/we shall also give a written confirmation to the Bank. I/we shall not hold the
Bank liable for any loss incurred by the use of the BOC Debit Card/s which is/are lost, stolen or
2. BOC Debit Card is for my/our own personal use only. It is not transferable. It shall not be used
used without my/our authority.
for any purpose other than for transactions designated by the Bank.
10. The use of the BOC Debit Card shall be subject to the Bank’s prevailing rules, regulations and
3. I/We shall keep my/our personal Identification Number/s (PIN) strictly confidential and undertake
any terms and conditions governing all services, facilities and transactions covered by the BOC
not to reveal such number/s to any person at any time or under any circumstances. In respect of
Debit Card or otherwise.
“BOC Debit Card PIN” shall mean the original Personal Identification Number confidentially
generated for me/us by the Bank and any substitution effected by me/us. 11. The Bank shall have the full discretion to cancel, withdraw or renew the BOC Debit Card without
any prior notice or any reasons given to me/us. In the event that I/We decide to terminate the
4. I/We shall accept full responsibility for all transactions processed or effected by the use of the
use of the BOC Debit Card, I/We shall give the Bank not less than 7 days prior notice in writing
BOC Debit Card/s howsoever effected.
and forthwith return the BOC Debit Card and obtain a valid receipt thereof.
5. I/We hereby authorize the bank to debit my/our account with the amount of any
12. All replacements and renewals of the BOC Debit Card shall be subject to the terms and
withdrawal/transfer payment made by the use of the BOC Debit Card/s.
conditions which are in force.
6. I/We further authorize the bank to debit my/our account with all charges relating to transactions
13. The Bank will not be responsible for the card not being honoured for any reason what so ever.
made internationally through BOC Debit Card/s or through any other Local Networks including
the Bank’s network, wherever applicable and also with any other liabilities inclusive of legal fee 14. I/We agree to keep evidence in respect of withdrawal of foreign currencies using a debit card.
or other statutory charges if any, relating to the use of BOC Debit Card/s.
7. If the account is a joint account, I/we shall be jointly and severally liable for all transactions
I/we agree not to use the BOC Debit Card/s Overseas to purchase goods in commercial quantities
arising from the use of the BOC Debit Card/s.
and for transfer of capital out of Sri Lanka. I/We agree to be liable for all charges arising from the
8. I/We shall accept the Bank’s records and statements of all transactions processed by the BOC card/s issued to me/us and indemnify the Bank from any losses if incurred.
Debit Card/s as conclusive and binding on me /us for all purposes.

SMS ALERTS
1. The Bank is not liable or responsible or accountable in any way whatsoever for any loss or terms & conditions of services or other policies that the Bank may establish from time to time.
damage howsoever arising out of any malfunction or failure of this alert service, Upon termination of the services, I/We shall remain liable for all payment transactions I/we have
incurred. Upon termination the bank has the right to prohibit the my/our access to the service,
2. The Bank is not liable for any failure to perform its obligations under this arrangement due to the
failure of any machine, computer system, or transmission link or delay in data processing or due 7. The Bank shall not be responsible for any loss or damage incurred by me/us as a result of using
to any industrial dispute or to anything beyond control of the Bank, and its employees and on this facility and the bank is indemnified by me /us against all actions, liabilities, suits, claims,
any other failure or any fault of the mobile phone, losses, damages, costs and expenses,
3. The use of SMS Alert facility shall be subject to the Bank’s prevailing laws, rules and regulations 8. The Bank has the right to determine the information furnished through SMS alerts.
and/or any terms and conditions governing such services and/or facilities and/or transactions,
9. I/We agree to assure the secrecy of all information furnished to me/us and further agree that the
4. SMS alert deemed to be received by me/us when the Bank sends the SMS, bank is not responsible for any matter arising over this information received, read or seen by any
third party through the mobile phone.
5. The Bank shall have the full discretion to cancel , withdraw or discontinue the SMS Alert facility
without any prior notice or any reasons given to me. 10. If the mobile phone is stolen/lost/transferred or the number is changed, I/we agree to notify the
bank immediately and the facility to that Mobile would be terminated thereafter.
6. The Bank may terminate the service, for any reason including limitation inactivity, violation of

INTERNET & MOBLIE BANKING

1. THE SERVICE unauthorized person or any unauthorized use of the services being made, I/ we shall notify the
Bank in person as soon as practicable or by telephone at such telephone number(s) as the Bank
Bank of Ceylon (hereinafter referred to as the 'Bank') shall provide subject to these Terms and
may from time to time prescribe (and the Bank may ask me/us to confirm in writing any details
Conditions online services and facility (hereinafter referred to as “BOC Internet & Mobile Banking
given) and, until the Bank's actual receipt of such notification, I/ we shall remain responsible for
Facility and BOC Mobile apps”) through www. boc.lk or mobile application available in App
all transactions made by the use of BOC Internet & Mobile Banking Facility and BOC Mobile
Store/Play Store/ Windows Store established, operated and/or maintained by or on behalf of the
apps by unauthorized persons or for unauthorized purposes.
Bank.
3. TRANSACTIONS VIA BOC INTERNET & MOBILE BANKING FACILITY AND BOC MOBILE
2. USER NAME, PASSWORD INFORMATION & ONE TIME PASSWORD
APPS
2.1 I/We shall follow the guidance provided by the Bank online in designating the user identification
3.1 By completing BOC Internet & Mobile Banking Facility and BOC Mobile apps application Form,
code (the 'User ID') and the password (the 'Password') for identifying me/us for the purposes of
I/we give my/our authority to accept and/or to act upon any instructions or messages received
the services in BOC Internet & Mobile Banking Facility and BOC Mobile apps. Password shall
by the Bank through BOC Internet & Mobile Banking Facility and BOC Mobile apps which
mean the original Password confidentially generated by the Bank and/or subsequent password/s
comes from me/us and which are authenticated in the way (if any) described in the User
generated and issued to me/us by the Bank and/or the password/s created by me/us.
Documentation accompanied by the Password/s issued to me/us.
2.2 The Bank may in its sole discretion require me/us to use a One-Time Password (OTP) which
3.2 I/We agree to perform BOC Internet & Mobile Banking Facility and BOC Mobile apps operations
shall be transmitted through the short message service (“SMS”) by the Bank to my/our registered
through the official web site www.boc.lk or App Store/Play Store/ Windows Store and use of
mobile number, for transactions that require such OTP for authentication purpose. I/We agree to
specific menu options available therein.
input the OTP wherever and whenever applicable. I/We acknowledge and agree that I/we are
responsible for the security of each mobile phone/number or other electronic devices used to 3.3 I/We do provide data, information, instructions and messages at my/our own risk. I/We will
receive SMS sent by the Bank. It is my/our responsibility to ensure that all electronic devices and ensure that all data transmitted to the Bank for or in connection with BOC Internet & Mobile
SMS are kept confidential and secure. Banking Facility and BOC Mobile apps is correct and complete. I/We will let the Bank know
immediately about any errors, discrepancies or omissions.
2.3I/We shall act in good faith, exercise reasonable care and diligence in keeping the User ID, the
Password, the electronic device/s, the One-Time Password and Security Questions and the 3.4 I/We shall jointly and severally accept full responsibility for all transactions processed or effected
answers thereto in secrecy. At no time and under no circumstances I /we shall disclose the User by the use of BOC Internet & Mobile Banking Facility and BOC Mobile apps howsoever effected
ID, the Password or the One-Time Password, Security Questions and the answers thereto to any and the I/we further agree that the Bank is not responsible in any manner for the transactions
other person or permit the security device to come into the possession or control of any other processed or effected by me/us by the use of BOC Internet & mobile Banking Facility and BOC
person. Mobile apps.
2.4 I/We agree to provide the Bank the username and authentication using the One- Time Password 3.5 I/We shall jointly and severally accept full responsibility for all documents including but not
and complete the Password Reset Questions in order to unlock user ID, retrieve user ID and limited to all applications, forms, Letters of Set off, Letters of Indemnity executed or processed
reset the Password online (OLR). by the use of BOC Internet & Mobile Banking Facility and BOC Mobile apps.
2.5 I/We shall be fully responsible for any accidental or unauthorized disclosure of the User ID, the 3.6 I/We do hereby authorize the Bank to debit my/our account/s (existing at the time of this
Password and/or the One- Time Password or Security Questions and the answers thereto to any application or opened by me subsequently) with the amount of any transaction made by the use
other person and shall bear the risks of the User ID, the Password, the One- Time Password or of the BOC Internet & Mobile Banking Facility and BOC Mobile apps with or without the
the Security Device being used by unauthorized persons or for unauthorized purposes. knowledge or any further authority by me/us.
2.6Upon notice or suspicion of the User ID and/or the Passwords being disclosed to any

2
INTERNET & MOBLIE BANKING
3.7 I/We agree that at no time will I/we attempt to effect transactions executed through BOC Internet 8.1 I/We shall not hold the Bank liable for any loss incurred by the use of User ID and password/s
& Mobile Banking Facility and BOC Mobile apps unless sufficient funds are available in my/our issued to me/us or any substitutes thereon used without my/our authority. In the event of loss of
account/s. I/We agree that transactions scheduled for future date will be executed by the Bank the registered phone/SIM, I/we shall immediately inform the Bank to disable the BOC Internet &
only if sufficient funds are available in the account/s on the relevant date/s and further agree that Mobile Banking Facility and BOC Mobile apps. The Bank will not be liable in any manner
the Bank is under no obligation to honour payment instructions unless there are sufficient funds whatsoever, for any losses, damages, expense or detriment suffered or incurred by me/us as a
in the designated account/s at the time of receiving the payment instructions and /or at the time result of the Bank effecting any transaction or furnishing any information via BOC Internet &
such payments fall due. Mobile Banking Facility and BOC Mobile apps which may not have been originated by me/us,
unless I/we had notified the Bank of the loss of phone or SIM, or any misuse thereof, prior to
3.8 I/We agree that some requests/instructions given by me/us are subject to authorization by
such transaction.
officer/s of the Bank, and therefore may not be immediately and automatically effected. I/We
further agree that the Bank reserves the right to allow or disable such requests at its discretion 8.2 The Bank shall not be responsible for any loss or damage nor for any loss of profits, loss of
without notice to me/us. contracts, financial losses and loss of data or loss of goodwill incurred or suffered by me/us as a
result of non acceptance of and/or non adherence to instructions given on BOC Internet & Mobile
3.9 I/We agree that when the Bank makes a payment on behalf of me/us the Bank is not acting as
Banking Facility and BOC Mobile apps for any reason whatsoever.
my/our agent or agent of the Biller to whom that payment is directed.
8.3 I/We agree that in case of payments made for goods or services offered by third parties, the
3.10I/We agree and authorize the Bank, at its discretion to record by whatever means the
Bank cannot and does not take responsibility or liability on the quality, on time delivery or the
transactions which are effected via BOC Internet & Mobile Banking Facility and BOC Mobile
availability of such goods or services such offered.
apps by me/us and that such records may be used by the Bank for the purpose of, amongst
other things, establishing or verifying that a particular transaction was effected through the use of 9. OPERATION BOC INTERNET & MOBILE BANKING FACILITY AND BOC MOBILE APPS
authorized User ID and Passwords.
9.1 I/We do hereby authorize the Bank to debit any of my/our account/s with the amount of any
3.11I/We shall accept that Bank’s records and statements of all transactions processed by the use of transaction performed by me/us.
the BOC Internet & Mobile Banking Facility and BOC Mobile apps as conclusive and binding on
9.2 I/We agree to pay any charges/payments due to the Bank on transactions/functions performed
me/us for all purposes.
by me/us by using BOC Internet & Mobile Banking Facility and BOC Mobile apps.
3.12I/We acknowledge that if I/ we apply for Debit Card, Credit Card, loan or any other product or
9.3 The Bank shall attach or detach any accounts opened in my/our name/s, subsequent to this
service electronically through my/our BOC Internet & Mobile Banking Facility and BOC Mobile
application. I/We agree and acknowledge that such attachment or detachment can be due to
apps access, the Bank will accept such documents including but not limited to applications,
prevailing rules and regulations of the Bank.
forms, Letters of setoff and Letters of Indemnity as originating from me/us and as legally valid,
and if such documents is approved by the Bank and the requested card, product, loan or service 9.4 The Bank shall, from time to time introduce new facilities/options into BOC Internet & Mobile
is offered, the Terms and Conditions governing the use of such respective card, product, loan or Banking Facility and BOC Mobile apps. I/We do hereby agree to abide by the terms and
service will be valid and binding upon me/us. conditions applicable to such newly added services, facilities/options though added subsequently
to the activation of the User IDs whether or not, I/we have expressly registered to avail such
4. REFUNDS
services.
I/We agree that the Bank is only a facilitator in making payments to the merchants and the Bank
9.5 In case if the Bank requires to me/us to register for a specific service provided by BOC Internet &
cannot and does not take any responsibility or liability for any refunds related to non-delivery of
Mobile Banking Facility and BOC Mobile apps, I/we undertake to adhere to such request for
items, which should be taken up with the merchant concerned.
registration to avail such service. I/We agree that any such subsequent registration becomes an
5. RESPONSIBILITIES FOR SECURITY integral part of the terms and conditions specified herein.
5.1 I/We am/are aware that it is my/our responsibility to obtain and maintain any equipment, which 9.6 I/We agreed that the Bank or their agents may hold and process my/our Personal Information,
may be necessary for using BOC Internet & Mobile Banking Facility and BOC Mobile apps, in Mobile device ID(s) and all other information concerning my/our Account(s) or otherwise in
proper working condition and with adequate safeguards against malicious threats to such connection with the BOC Smart online Banking/B app Services as well as for analysis, credit
equipment or to BOC Internet & Mobile Banking Facility and BOC Mobile apps. scoring, marketing and customer safe guard & customer security . I/We also agreed that the
Bank may disclose, to other institutions/Government departments/statutory bodies/Central Bank
5.2 I/We undertake to access BOC Internet & Mobile Banking Facility and BOC Mobile apps only
of Sri Lanka/Credit Information Bureau of Sri Lanka. Such Personal Information as may be
through the link provided in Bank’s official website www.boc.lk or App Store/Play Store/
necessary for reasons inclusive of but not limited to participation in any telecommunication or
Windows Store and not to access same using any other link.
electronic clearing network, in compliance with a legal or regulatory directives, for credit rating by
5.3 I/We undertake not to access BOC Internet & Mobile Banking Facility and BOC Mobile apps recognized credit scoring agencies, for fraud prevention purposes.
using defective or insecure equipment, or by any manner, which might adversely affect BOC
10. CHANGING THE TERMS AND CONDITIONS
Internet & Mobile Banking Facility and BOC Mobile apps.
10.1 I/We agree that he Bank shall at any time be entitled to amend, supplement or very any of these
5.4 I/We do hereby agree to the change, from time to time the Password/s, User ID assigned to
terms and conditions at its absolute discretion and such amendments, supplements or variation
me/us.
shall be binding on me/us.
5.5 I/We will set up and maintain adequate measures to safeguard the BOC Internet & Mobile
10.2I/We accept and agree that the Bank has the right to determine and vary from time to time the
Banking Facility and BOC Mobile apps (including all information and data relating to payment
scope and type of the Services to be made available including, without limitation:
beneficiaries) from disclosure to, and from access or use by anyone who is not authorized to do
so. i. Expanding, modifying or reducing the Services at any time;
5.6 I/We shall inform the Bank immediately if I/we am/are aware of any unauthorized use of the User ii. Imposing and varying any restrictions on the use of the Services such as minimum and
ID and Passwords by anyone. maximum daily limits with respect to the value of any transaction or dealing or any type of
transactions or dealings which I/we may conduct by using the Services.
5.7 I/We acknowledge that, the Bank will not be liable for any losses incurred due to misuse of
communications sent to the registered Mobile Number and/or Email Address provided by me/us iii. Prescribing and changing the normal service hours during which the Services are available
to the Bank or due to change of any said details without prior written notice to the Bank. and any daily cutoff time for any type of Services or transactions. Any of my/our instruction
received by the Bank after any applicable daily cutoff time shall be deemed to be received on the
5.8 I/We accept that transmission of information through the internet/via e¬mail cannot be guaranteed
next business day. I agree that the Bank may specify business day and daily cutoff time by
to be error free and /or risk free due to the inherent nature of such transmission and I/ we further
reference to the time of various services.
agree that the Bank shall not be liable for such errors and/or for any loss or damage that maybe
suffered or incurred by me / us thereby. 11. CANCELLATION
5.9 I/We accept and agree that the Bank will not be responsible or liable for non availability of this The Bank shall have the full discretion to cancel or withdraw the BOC Internet & Mobile Banking
service due to any technical or other defect in the registered mobile phone/s and or Facility and BOC Mobile apps without any prior notice or any reasons given to me/us. In the
disconnection of the mobile phone/s for whatsoever reason which will automatically disable event that I/we decide to terminate the use of BOC Internet & Mobile Banking Facility and BOC
me/us from using this service. Mobile apps, I/we shall give the Bank not less than seven days prior notice in writing and
forthwith return any document relating to BOC Internet & Mobile Banking Facility and BOC
6. CONFIDENTIALITY OF BOC INTERNET & MOBILE BANKING FACILITY AND BOC MOBILE
Mobile apps which are given to me/us by the Bank and obtain a valid receipt thereof.
APPS SERVICE INFORMATION
12. PROPRIETARY AND OTHER RIGHTS
6.1 I/We shall keep my/our User ID, Password/s and security questions and answers thereto thereof
strictly confidential and undertake not to reveal such numbers/information to any person at any I/We agree that the BOC Internet & Mobile Banking Facility and BOC Mobile apps will remain the
time or under any circumstances. property of the Bank at all times and I/we will not copy the BOC Internet & Mobile Banking
Facility and BOC Mobile apps or any of the information, technique data or designs relating to
6.2 I/We shall keep all information, techniques, data and designs relating to BOC Internet & Mobile
them.
Banking Facility and BOC Mobile apps completely confidential. I/We shall not disclose any of
them to any other party. 13. INDEMNITY
6.3 My/Our obligations in connection with confidentiality will continue indefinitely and will not end with I/We do hereby agree and irrevocably hold the Bank indemnified and save harmless against any
the expiry or termination of the facility. losses, charges, suit, claims, expenses and damages that the Bank shall or may be caused
sustained, incurred or suffered by reasons of using BOC Internet & Mobile Banking Facility and
7. CHARGES AND PAYMENTS
BOC Mobile apps by me/us in any manner whatsoever and for any loss and/or misdirection of
7.1 I/We do hereby authorize the Bank to debit my/our account/s with all charges relating to data in transit electronically and/or by reasons of the Bank generating and/or issuing and /or
transactions made through BOC Internet & Mobile Banking Facility and BOC Mobile apps dispatching the original password/s according to my/our request and/or subsequent passwords
including joining fees, annual fees and also with any other liabilities inclusive of legal fees or to my/our User ID at any written request and /or any substitution effected by me/us.
other statutory charges, if any, relating to the use of BOC Internet & Mobile Banking Facility and
14. GOVERNING LAW
BOC Mobile apps.
Any controversy arising under or relating to the terms and or conditions hereof shall be
7.2 I/We agree that the Bank is entitled to alter the charges for BOC Internet & Mobile Banking
construed in accordance with the laws of Sri Lanka and Sri Lanka courts shall have exclusive
Facility and BOC Mobile apps at any time.
jurisdiction on same.
8. LIABILITIES FOR LOSS, DELAY. ETC.
USSD BANKING
1. REGISTRATION FOR THE SERVICE 4. PAYMENT TRANSACTION PROCESSING
Valid mobile number/s provided by me/us in the application will be mapped by the Bank against The Bank will store information obtained from me/us and I/we authorize the Bank to charge or
my/our account as a payment instrument to make payment transactions and pay fees and other debit my/our account to complete the processing of payment.
obligations arising from the use of the service by me/us. I/We hereby undertake to provide
5. LIMITATION ON THE USE OF SERVICE
current, complete and accurate information and maintain it as current and accurate. The Bank
may require me/us to provide additional information as a condition of continued use of the The Bank reserves the rights to change, suspend or discontinue any aspect of the service at
service. It is the sole responsibility of me/ours to ensure the accuracy of the mobile number/s anytime. The Bank reserves the rights to impose certain limits on service features without notice
provided to the bank. The Bank bears no responsibility or liability whatsoever in case the mobile and liability.
number/s mentioned by me/us on the form is inaccurate or does/do not belong to me/us. 6. REFUNDS
2. USER NAME & PASSWORD INFORMATION
I/We agree that the Bank is only a facilitator in making payments to the merchants. And the Bank
I/We agree that it is my/our responsibility to maintain the confidentiality of the PIN number cannot and does not take any responsibility or liability for any refunds related to non-delivery of
issued to me/us. I/we agree to notify the Bank immediately of any unauthorized use of the PIN or items, which should be taken up with the merchant concerned..
any other breach of security and further agree not to store/ save the PIN in the mobile phone and 7 DISCLAIMER OF WARRANTIES
in addition, I/we agree to add a "'Dynamic Alpha Code"' to each and every transaction for added
safety. The Bank makes no representation or warranty of any kind whatsoever for the service or content
and functions made accessible by the software used on or assessed through the service. The
3. PERMISSIBLE PAYMENT TRANSACTIONS Bank shall not be responsible for any service interruption including system failures or other
I/we agree to use the service only to process a payment transaction to purchase a product, interruption that may affect the process of transactions or the service.
service or financial service from a merchant through a legitimate bona-fide sale of the product
service or financial service. I/We agree not to purchase illegal items using this payment
transaction. Failure to comply with these limitations may result in suspension or termination of
the service.

3
 GENERAL TERMS AND CONDITIONS
1. The Bank shall be at liberty to change/modify the service charges and any other charges at its time to time. Upon termination of the services, I/we shall remain liable for all payment
sole discretion and shall debit the account nominated by me/us or any of my/our account/s held transactions I/we have incurred. Upon termination the Bank has the right to prohibit my/our
at any branch of the Bank. access to the service/s.
2. The Bank shall at any time be entitled to amend, supplement or vary any of these terms and 6. The Bank may communicate with me/us regarding the service/s by means of electronic
conditions at its absolute discretion with notice to me/us and such amendments, supplements communications. Electronic communication can be deemed to be received by me/us when the
or variations shall be binding on me/us. Bank sends the electronic communication through the mode, that I/we have provided to the
Bank. (email, SMS)
3. The Bank shall determine the privileges attached to the use of the aforesaid facilities and shall
have absolute discretion to change, vary add or amend these privileges and conditions 7. I/We shall accept full responsibility for all transactions processed or effected by the use
attached thereto, from time to time, as the Bank deems fit. aforesaid Facilities and shall release the Bank and its employees from all claims, demands &
damages arising out of or in any way connected with dispute(s).
4. To the fullest extent permissible by the Law, in no event shall the Bank be responsible or liable
to me/us or any third party under any circumstances of direct or indirect losses/ damages. The 8. Any controversy arising under or relating to the terms and conditions hereof shall construed in
Bank shall not have any liability for any failure or delay resulting from any conditions beyond its accordance with the Laws of Sri Lanka and Courts in Sri Lanka shall have excusive jurisdiction
reasonable control to settle the disputes.
5. The Bank may terminate the aforesaid service/s, for any reason including limitation inactivity,
violation of terms & conditions of services or other policies that the Bank may establish from

DECLARATION BY CUSTOMER
I confirm having read and understood the Terms & Conditions applicable for the above facilities, and agree to comply with and be bound by them.

Applicant/ Guardian
Date: ............................................................................. Signature

DECLARATION BY JOINT ACCOUNT HOLDER (S)

I / We have no objections in giving Debit card / Internet banking facilities to Mr./ Ms. ................................................................................................................

Joint Holder Name NIC Signature

1

ACKNOWLEDGEMENT

I have received Debit Card and PIN Yes / No Internet banking (Login and PIN) Yes / No
I have seen the demonstration of Debit card Yes / No Internet banking Yes / No

Applicant/Guardian
Signature

FOR BANK USE ONLY – BRANCH

CIF No.

Debit Card No.

Customer particulars and signature verified Yes / No

Operating instructions for joint accounts complied with mandate Yes / No

Verified given accounts belong to Single CIF Yes / No

I certify that the above account/s maintained by Rev./Dr./Mr./Mrs./Miss ………………………………......………………………………at our

branch and limits stated above are justifiable. Further I certify that I have checked and verified above information for the given accounts.

Signature: Branch Manager/CSM/PBO

(On Rubber Stamp)

Date: ...................................................... PF No/Sig No: ............................................................................

FOR BANK USE ONLY – ELECTRONIC BANKING UNIT

Requested change has been processed.

Signature: Electronic Banking Unit

Date: ......................................................