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The document provides tips and guidance for job interviews, including sample questions, best practices for answering questions, and advice for having a successful interview. It also includes information on eCommerce topics, common customer service questions, and expectations for the role as a customer service representative.

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jefzul08
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Download as DOCX, PDF, TXT or read online on Scribd
36 views5 pages

Prep

The document provides tips and guidance for job interviews, including sample questions, best practices for answering questions, and advice for having a successful interview. It also includes information on eCommerce topics, common customer service questions, and expectations for the role as a customer service representative.

Uploaded by

jefzul08
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Interview tips

Job Interview Tips - Job Interview Questions and Answers - YouTube


How to Sell Yourself in a Job interview and Convince Employers to Hire You - YouTube

12 Steps to Acing Your Big Interview - YouTube

Tell Me About Yourself - 5 Easy Steps to a Perfect Answer - YouTube

3 Steps to Answering Any Question for Job Interviews - YouTube

"TELL ME ABOUT YOUR WORK EXPERIENCE?" Interview Question & TOP-SCORING


SAMPLE ANSWER! - YouTube

The tone of voice/Intonation

Vocal Branding: How Your Voice Shapes Your Communication Image | Wendy LeBorgne |
TEDxUCincinnati - YouTube

Interview Success Tone of Voice - YouTube


How to sound smart in your TEDx Talk | Will Stephen | TEDxNewYork - YouTube

How to sound interesting in English | varied pitch vs. monotone | intonation - YouTube

eCommerce
What is eCommerce? (eCommerce Beginners!) - YouTube
How To AVOID Customer Returns & Refunds | Shopify Dropshipping 2021 - YouTube
How to Deal With Returns and Refunds in 2020 | Oberlo Dropshipping - YouTube
How To Deal With Returns & Refunds When Shopify Dropshipping - YouTube

Tips for Success


Initial interview:

We strongly encourage you to have a strong understanding of e-Commerce and familiarize


yourself with Gorgias, Zendesk, and Shopify software as these are the most common tools our
clients are using. Being proactive and having this knowledge will give you an advantage over
other applicants.

We recommend you use the computer/laptop that you will be using for work as we may ask you
to do a speed test check. (Mainly, if we are experiencing connection issues)

Final Interview:

● In order to have a successful interview and greater chances of being selected by one of
our clients, please review the following materials:

● Be ready to recap your prior work experience and previous software used.
● Have an understanding of Shopify, Gorgias, and Zendesk as platforms.
● Have a great understanding of E-Commerce!

Have an understanding of how you would properly answer these questions:


● What is the status of my order?
● I want a refund.
● How do I exchange/return a product?
● When will your product be back in stock?

● Prepare a list of actions to take in preparation for a role with a new client.

● Take constructive criticism well. Be willing to learn and improve always!


Initial interview questions

•Introduce yourself and your hobbies.

•Relevant work experience.

•How many cx do you get on a daily basis on calls/chats/emails?

•Are you familiar with Shopify/Gorgias/Zendesk?

•What is your understanding of eCommerce?

•What is the best quality of a CSR?

•Since you're handling email, what application are you using for proofreading?

•We only offer $3 per hr for non-voice and $4 for voice. Are you okay with that?

•Some are located in us so we use est & pst are you amenable to that time?

•Amenable to working during weekends and holidays?

•Do you have an internet backup?

•How will you contribute to the company?


Final interview questions(Hr Manager)

•Tell me about yourself, and outside work(Hobbies)

•What are the tools that you handled previously?

•Are you familiar with Gordias, Zendesk & Shopify?

•How do you handle difficult cx or irate cx?

•If you don’t know the answer to your cx concern, & your manager is not available or you do not
have any support, how will you find the answer for your cx?

•What are your top 3 customer service skills?

•List of actions to take in preparation for a role with your new client.

•What makes you a great fit for the company?

•Why Talent Pop?

Scenario (Email)
I want a refund.
What is the status of my order?
How do I exchange/return a product?
When will your product be back in stock?

Job description (Talent pop)


● Team player who is growth-driven, positive, and open-minded
● Passion for helping others
● Passion for learning and self-improvement
● Committed to working in a long-term position with growth potential
● Someone who is able to work with minimal supervision and still do great work
● Someone who is committed to showing up each day with a willingness to learn
and improve their skills
● Someone who will not have attendance issues is prompt to meetings and is
willing to contribute and share feedback to help their client and other team
members
● Someone who is willing to go the extra mile for their client and their customers
● Someone who is solution-driven and provides suggestions whenever they have
questions
● Someone who does not make excuses and takes ownership of their actions
● Someone who is willing to accept constructive feedback and improve to be a
better version of themselves

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