Scribd Logo
Upload

Welcome to Scribd!

  • 12 views

    B2 - Lesson 13

    Uploaded by

    hugoalfaroitcahotmail.com Alfaro
    This document outlines a class on natural disasters investigations and insurance. It provides learning objectives and a detailed schedule of videos, exercises, quizzes and role plays for students to practice skills like reported speech, asking questions, and handling difficult customer situations in a call center job.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    B2 - Lesson 13

    Uploaded by

    hugoalfaroitcahotmail.com Alfaro
    12 views64 pages
    This document outlines a class on natural disasters investigations and insurance. It provides learning objectives and a detailed schedule of videos, exercises, quizzes and role plays for students to practice skills like reported speech, asking questions, and handling difficult customer situations in a call center job.

    Original Title

    B2 - LESSON 13

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document outlines a class on natural disasters investigations and insurance. It provides learning objectives and a detailed schedule of videos, exercises, quizzes and role plays for students to practice skills like reported speech, asking questions, and handling difficult customer situations in a call center job.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    12 views64 pages

    B2 - Lesson 13

    Uploaded by

    hugoalfaroitcahotmail.com Alfaro
    This document outlines a class on natural disasters investigations and insurance. It provides learning objectives and a detailed schedule of videos, exercises, quizzes and role plays for students to practice skills like reported speech, asking questions, and handling difficult customer situations in a call center job.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 64

    Unit 5

    NATURAL DISASTERS

    WEDNESDAY, NOVEMBER 22ND, 2023 :


    CLASS 13 / 20
    AT THE END OF THE CLASS STUDENTS WILL BE ABLE TO:

    1. DISCUSS INSURANCE SERVICES BENEFITS BY USING QUESTIONS REPORTED


    SPEECH.
    2. REPORT NEWS BY USING THE INFORMATION REPORTED SPEECH.
    3. GIVE INSTRUCTIONS BY USING THE IMPERATIVE REPORTED SPEECH LEVEL.
    1. Warm - up.
    2. Review.
    3. Vocabulary intro.
    4. Practice.
    5. Role play.
    6. Listening.
    7. Grammar Practice.
    8. Role play.
    9. Writing.
    10. Listening computer lab.
    11. Interviewing.
    12. Quiz .
    13. Homework.
    14. Wrap - up
    PAGES
    29 – 30 – 31- 32 - 35
    NATURAL DISASTERS INVESTIGATIONS
    https://www.youtube.com/watch?v=HaEmIakO7f4
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    INSURANCE INTERVIEW

    https://www.youtube.com/watch?v=rd0zzNdmJ6s
    DISCUSS THE QUESTIONS WITH A PARTNER
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    PHRASES TO USE IN A CALL CENTER

    https://www.youtube.com/watch?v=LRJXMKZ4wOw
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    LIFE INSURANCE

    https://www.youtube.com/watch?v=nv5IYinSAvE
    DISCUSS THE QUESTIONS WITH A PARTNER
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    THE POWER OF SELLING

    https://www.youtube.com/watch?v=C5-7ircMJDs
    PAGES 30 AND
    31 IN YOUR
    MANUAL
    MOCK CALL “COLD CALL”.

    https://www.youtube.com/watch?v=36ZjwDVCaxU
    PAGES 31 -
    32 – 33 - 34 IN
    YOUR
    MANUAL
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    IMPERATIVE REPORTED SPEECH

    https://www.youtube.com/watch?v=O-NDKDYXV40
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    REPORTED SPEECH INFORMATION LEVEL

    https://www.youtube.com/watch?v=ZGdt9apUpqg
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    REPORTED SPEECH QUESTION LEVEL

    https://www.youtube.com/watch?v=Hm-Kls1n8h0
    LISTENING EVALUATIONS

    YOU NOT ONLY HAVE ANSWER THE QUIZES, BUT ALSO YOU HAVE PREPARE A LITTLE SPEECH BASED ON THE
    VIDEOS INFORMATION.

    https://eslvideo.com/quiz.php?id=37324

    https://eslvideo.com/quiz.php?id=43731
    HOW TO TYPE FASTER
    FIRST, YOU HAVE TO WATCH THE VIDEO.
    THEN , YOU HAVE PREPARE A LITTLE ORAL SPEECH BASED ON THE VIDEO.
    AFTER THAT, YOU HAVE TO PRESENT IT AND DISCUSS IT WITH A PARTNER.
    FINALLY, YOU HAVE TO PRESENT IT TO THE GENERAL CLASS

    https://www.youtube.com/watch?v=D3GcW3GE4wk
    TYPING EXERCISE EVALUATION

    TYPE A PARAGRAPH BASED ON THE VIDEO INFORMATION, THEN SENT IT TO YOUR TEACHER.

    - PAY ATTENTION TO YOUR PUNCTUATION.


    - PAY ATTENTION TO CONECCTORS.
    - PAY ATTENTION TO THE WAY YOU ARE OUTLINING YOUR PARAGRPH.
    - PAY ATTENTION TO THE STRUCTURE OF YOUR PARAGRAPH.
    INTRODUCTION, BODY AND CONCLUSION.

    TYPE OF CALL CENTER INTERVIEWS

    https://www.youtube.com/watch?v=vKa4CxmLukY

    PREPARE 10 INFORMATION QUESTIONS BASED ON THE VIDEO INFORMATION


    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    EMBEDDED QUESTIONS QUIZ

    https://www.youtube.com/watch?v=Wk8q3y6K1Ws
    Break time… See you at 9:20.
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-
    PLAY TOGETHER WITH YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED
    BY THE TEACHER.

    Clients Say, “I Am Not Interested.” And You Say

    https://www.youtube.com/watch?v=d0mwebxFxBc
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
    YOUR PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    Tell Me About A Time You Dealt With A Difficult Customer!

    https://www.youtube.com/watch?v=ExafypTqZ-I
    STRESS .
    STRESS .
    STRESS .
    NATURAL DISASTERS INVESTIGATIONS
    https://www.youtube.com/watch?v=HaEmIakO7f4
    • FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
    • THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH YOUR
    PARNET.
    • FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

    CALL CENTER INTERVIEW

    https://www.youtube.com/watch?v=H6nh-I61Xao

    You might also like