s V

SCREEN TEST
A

SITTTVL001
Access and interpret product
information

ASSESSMENT 1

t
Candidate Information
This Learner Assessment Pack is designed for you to complete the assessment for
SITTTVL001 - Access and interpret product information (Release 1). It may refer to
your own workplace/organisation, or to a simulated business provided by your assessor.
The assessment tasks include Knowledge Assessment where you need to demonstrate your
knowledge and understanding of the unit, and the Practical Assessment, where you need to
demonstrate your skills required in the unit. It is recommended that you complete the
Practical Assessments in your own workplace/organisation. If you don’t have access to a real
workplace, you can complete the assessment in a simulated environment where resources and
conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor
prior to commencing with the assessment.

Each Learner Assessment Pack is made up of three parts:

Assessment Delivery
Candidate Information
Steps for Candidate
Assessment Agreement
Assessment Tasks
Assessment Tasks, including:
 Knowledge Assessment
 Practical Assessment
Recording
Record of Assessment

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Knowledge Assessment 1 2
Before you commence your assessment, ensure that you have a good knowledge of the
subject, have thoroughly read your Learner Resource, and clearly understand the assessment
requirements and the expectations of the industry to which the assessment is related.
Assessments are designed to be completed using your industry/organisation, but your
Registered Training Organisation (RTO) may assist you by contextualising the unit to be
completed in a simulated workplace environment.
You will be required to demonstrate knowledge and skills which must be observed directly
by your assessor. Where the observation task may be difficult for the assessor to directly
observed, a video recording of the practical observation task must be submitted as
supplementary evidence. Verification from at least one third-party signatory, and preferably
two or more witnesses is required to confirm your demonstration of these practical
knowledge and skills. These witnesses would usually be your current or recent supervisors, or
your assessor.
The practical assessment tasks may be completed using your own workplace, a simulated
environment, or a mix of both, as instructed by your assessor. To contextualise this
assessment to your industry/organisation, you may be asked by your assessor to provide
additional information based on your industry/organisation.
Instructions are given for each task. If you have questions, or unclear how to proceed, consult
with your assessor.
Records of all aspects of the assessment must be kept in your Learner Assessment Pack
The record of assessment is a legal document and must be signed, dated, and a copy stored
as required by your Registered Training Organisation (RTO).

Steps for Candidates

Your Learner Assessment Pack:
1. Upon receiving your Learner Assessment Pack, discuss with your assessor the
expectations and requirements of this assessment. You may also need to supply
contact details of one or two work referees who can confirm your skills in the
industry.
Discuss with your assessor if you intend to undertake the practical assessment tasks
based on your employing organisation, in a simulated business, or in a mix of both.
2. Your Learner Assessment Pack is where you will get the task information. Complete each
task as instructed using either your own workplace, or using a simulated business, as
discussed with your assessor.
3. After you complete your assessment, gather and submit your evidence documents as
detailed in the task(s) in the timeframe agreed with your assessor.
Your assessor will advise you if there are any further steps for you to take to
satisfactorily complete this assessment.

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Reasonable Adjustment
Adapted Reasonable Adjustment in teaching, learning and assessment for candidates with a
disability - November 2010 - Prepared by - Queensland VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the learning environment or
making changes to the training delivered to assist a candidate with a disability. A reasonable
adjustment can be as simple as changing classrooms to be closer to amenities or installing a
particular type of software on a computer for a person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that candidates with a disability have:
 The same learning opportunities as candidates without a disability, and
 The same opportunity to perform and complete assessments as those without a disability.
Reasonable adjustment applied to participation in teaching, learning and assessment
activities can include:
 Customising resources and assessment activities within the training package or accredited
course
 Modifying the presentation medium
 Candidate support
 Use of assistive/adaptive technologies
 Making information accessible both before enrolment and during the course
 Monitoring the adjustments to ensure candidates needs continue to be met
Assistive/Adaptive Technologies
Assistive/Adaptive technology means ‘software or hardware that has been specifically
designed to assist people with disabilities in carrying out daily activities’ (World Wide Web
Consortium - W3C). It includes screen readers, magnifiers, voice recognition software,
alternative keyboards, devices for grasping, visual alert systems, digital note-takers.
IMPORTANT:
Reasonable adjustment made for collecting candidate assessment evidence must not
impact on the standard expected by the workplace, as expressed by the relevant unit(s)
of competency. For example, if the assessment were gathering evidence of the
candidate’s competency in writing, allowing the candidate to complete the assessment
verbally would not be a valid assessment method. The method of assessment used by
any reasonable adjustment must still meet the competency requirements.

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Resources Required for Assessment
To complete the Practical Assessment tasks, you will require access to:
 Computer with internet and email access, and a working web browser
 Installed software: Word, Adobe Acrobat Reader, systems used by the tourism and travel
industries
 A workplace, or a simulated workplace environment that will allow you access to:
o Sources of information on the following:

 Tourism and travel industry

 Organisational products
o Documents containing information on the following:

 Customer enquiries
 Organisational needs
 Organisational policies and procedures on risk assessment
 Customer technologies
 Organisational product suppliers
o Organisational product catalogue

o Workplace templates, including or similar to the Product Information Sheet

template in Workplace Assessment Task 1
o People, including:

 One volunteer to act as supplier personnel in Case Study Assessment Task 1

 At least two volunteers to act as colleagues to be shared information on
product in Case Study Assessment Task 1
 At least two suppliers to be communicated with to confirm product
information in Workplace Assessment Task 2
 At least two colleagues to be consulted to update product information in
Workplace Assessment Task 2
o Opportunity to:

 Case Study Assessment Task 1

- Consult supplier personnel
- Share information to colleagues
 Workplace Assessment Task 2
- Communicate with suppliers to confirm product information
- Consult colleagues to update product information

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Accessing Intranet Pages
Some assessment tasks may require you to access specific pages from the simulated business,
The Continent Hotel. Links to these pages are formatted in Blue Text.
To access these, hold the Ctrl key for Windows users while clicking on these links. For
Mac users, directly click the link.
The simulated business, The Continent Hotel, can be accessed by going to
https://thecontinenthotel.precisiongroup.com.au/.
Login to The Continent Hotel using the username and password provided by your Registered
Training Organisation (RTO).

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Assessment Agreement
Instructions:
Complete this section in the Learner Assessment Pack for each candidate.
1. Discuss each section of the Assessment Agreement with the candidate to identify
the Delivery Method and Assessment Pathway to be undertaken, and to ensure that
the Assessment Conditions and Resources Required are present in the assessment
environment.
2. Tick each section as applicable to the candidate’s situation.
3. Have the candidate and you sign the confirmation at the end of this agreement.

Please tick at least one of the following for each section: 

Delivery Method
Classroom ☐
Small Group ☐
One-on-One ☐
Online ☐
Other (please describe) ☐
Assessment Pathway (for Practical Assessment)
Candidate’s Organisation (Pre-assessment meeting conducted) ☐
Simulated Workplace Environment (Contextualised by RTO) ☐

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Assessment Conditions
Skills must be demonstrated in a safe environment, incorporating the use of industry-
realistic simulations and scenarios where required. Assessment must ensure access to:
Computers and information systems currently used by the tourism and
☐
travel industries
Sources of information for the tourism and travel industry ☐
Colleagues and suppliers with whom the individual can interact. These
can be:
Colleagues and suppliers in an industry workplace who are assisted
☐
by the individual during the assessment process; or
Individuals who participate in role plays or simulated activities, set
☐
up for the purpose of assessment
Assessors must satisfy the Standards for Registered Training Organisations’ requirements
for assessors and have worked in industry for at least three years where they have applied
the skills and knowledge of this unit of competency.

I confirm that the activities and assessment completed for this unit are my own work, and
comply with all relevant copyright and plagiarism rules.
I understand that if there are any issues found in the authenticity of any piece of my
assessment, I may be orally re-assessed OR asked to complete further assessment tasks.
Candidate’s name

Candidate’s ID
Candidate’s
Date
signature

Assessor’s name

Assessor’s signature Date

End of Assessment Agreement

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Tasks
Complete all tasks in this assessment as instructed. If you have questions, consult with your
assessor.

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Knowledge Assessment
Question 1
Complete the table below about products in travel and tourism:
 Identify at least one feature of each product.
 Identify at least one benefit of each identified feature for each product.
 Identify at least one specific type of each product.
Specific types refer to different establishments or suppliers that provide the product.
 Identify at least one source of product information for each identified type of product.

Source of Product
Product Feature Benefit Specific Type
Information
a. Accommodation Accommodation is The provision of living Hotels. Hotels are ndustry Airlines,
a form of social accommodation for an typically larger tour operators, travel
interaction in which we employee and/or members establishments that offer a agents, hotels and other
get used to the factors that of the employee's family range of amenities and accommodation units,
are likely to lead to or household gives rise to facilities, such as tourist transporters, etc. at
conflict either by force of a taxable benefit unless restaurants, bars, home and overseas
habit, or sheer inertia, or a the accommodation in conference rooms, and
desire to 'live and let live'. question is exempt. Where fitness centres. ...
It simply means adjusting provision of the 2 - Motel. ...
oneself to the new accommodation is not 3 - Flats/Apartments. ...
environment within the scope of the 4 - Bed & breakfasts. ...
exemption, a tax liability 5 - Boutique hotels and
arises. Lodges

b. Tour involves multiple Tours provide Datasets. ourism information is

destinations: Tours simplicity in planning by Forest Inventory Data. primarily retrieved
usually involve visiting taking care of the details Interactive Maps. from internal sources such
several destinations, such for you. They organize Patents. as past experiences and
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as cities, tourist transportation and provide Research Data Archive. mem- ories, or from
attractions, natural you with information Tools external sources such as
landmarks, and cultural about the places you're printed out- lets, internet-
sites. It offers a complete seeing. They are also a based platforms, and
experience: Tours usually great way to meet new friends' advice.
offer a complete people and get your feet
experience, including wet if you're new to trave
accommodation,
transportation, meals, and
guided tours.

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 Source of Product
Product Feature Benefit Specific Type
Information
c. Transportation Movement of Products : ransportation data
The fundamental function mproves Community The different modes of can be gathered from a
of transportation is to Health. ... transport are air, water, variety of sources, but
move the products from Economic Benefits to the and land transport, which three of the most common
one place to another. ... Community. ... includes rails or railways, sources are Transportation
Storage of Products : ... Improves Fuel road and off-road Management Systems
Economic Utility: ... Efficiency. ... transport. Other modes of (TMS), carriers or
Geographic Specialisation Public Transportation transport also exist, 3rd Party Logistics (3PL)
: ... Reduces Air Pollution. ... including pipelines, cable providers, and invoice
Large-Scale Production : Improves Road transport, and space data
Congestion. ... transport.
Improves Community
Mobility. ...
Provides an Equitable
Transportation System. ...
Public Transportation
Improves Commuters
Productivity.

d. Cruise Buffet restaurant. One of the biggest A product benefit The IT department
Card room. benefits of going on a is the value that customers staff members are
Casino — Only open cruise is the ability to visit realise from a product or responsible for operating
when the ship is at sea to multiple destinations service. Benefits are and maintaining all
avoid conflict with local without having to worry expressed in terms of aspects of the cruise ships
laws. about the logistics of needs, expectations, onboard computer
Child care facilities. getting from one place to requirements and systems, both hardware
Cinema. the next. After each port motivations. and software
Clubs. of call, the ship moves on
Fitness center. to the next one, carrying
Hot tub. you along with it. You

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 don't even have to pack
your suitcase
e. Attraction A feature is an A product benefit iromantic: romantic Not only have several
essential function or is the value that customers attraction toward males nondigital information
component of a good or realise from a product or and females. sources been identified in
service. In contrast, a service. Benefits are Heteroromantic: romantic the tourism literature, such
benefit refers to how a expressed in terms of attraction toward as word of mouth,
product's features could needs, expectations, person(s) of a different brochures, guidebooks,
make a consumer's life requirements and gender. photos, signs, maps,
easier or more enjoyable. motivations. Homoromantic: romantic information kiosks, televi-
For example, a feature of attraction towards sion, magazines,
an oven is that it can fully person(s) of the same newspapers, movies,
heat up in five minutes gender. books, other media and
broadcasting channels, but
also digital sources such
as email
f. Vehicle Rental Car rental agencies experience more. ... ental car companies in the case of automobiles,
primarily serve people Better safety and will display a car rental what is recorded about
who require a temporary performance. ... class for each available ... each car could be its color,
vehicle, for example, 24 Hours breakdown car model, but they are its make, its body type,
those who do not own assistance. ... selling a specific rental car and so on. Such data
their own car, travelers Choose your car. ... class. are categorical or
who are out of town, or Budget travel. ... qualitative, as opposed to
owners of damaged or Convenience for numerical or quantitative
destroyed vehicles who international travellers. ... data such as value or
are awaiting repair or Easy booking and again
insurance compensation. payment.

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Result Satisfactory Not Satisfactory

Feedback:

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Question 2
Answer each question about jargon used in the travel and tourism industry.

A. Jargon Used in All Products

a. In your own words, explain how a 24-hour clock is used to tell time. Response must be 30
words or more.

In the 24-hour clock format, each day runs from midnight to midnight and is
divided into 24 hours. 24-Hour Time uses the numbers 00:00 (midnight) until 23:59 to tell
the time. You don't need to use am / pm with a 24-Hour Clock, as afternoon is indicated by
a number bigger than 1
b. In your own words, describe how a pseudo city code is used in a Global Distribution
System (GDS). Response must be 30 words or more.

In the aviation industry, a pseudo city code, pseudo-city code, or office ID, is an alpha-
numeric identifier for a corporate user of a computer reservation system (CRS) or global
distribution system (GDS), typically a travel agency.

c. Identify the meaning of each abbreviation used in the travel and tourism industry below.

Abbreviation Meaning
KDP Kindle Direct Publishing, or KDP, is
Amazon's self-publishing platform that
allows authors to sell their books to
Amazon's massive audience — without the
hassle of going through a traditional
publishing company
FOC FOC stands for: Free of Charge. It is
often used in the travel industry to describe
(additional) services for which the client
does not have to pay for. An upgrade into a
higher room category is often FOC: For
promotional purposes
AVIC C haracterized by enthusiasm and vigorous
pursuit : very eager and enthusiastic. avid
readers/fans. an avid golfer. : desirous to the
point of greed : urgently eager : greedy.

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A. Jargon Used in All Products

d. In your own words, briefly define each of the travel and tourism terms below.

Term Definition

i. Low season
the time of year when a place
receives the fewest visitors, and fares and
holiday accommodation are often cheaper.

ii. No show a person who makes a reservation

and neither uses nor cancels it. a person who
purchases an admission ticket and doesn't
use it. any absentee.

iii. Free sale a situation where resellers or agents sell

tickets for activities, attractions and tours
without specific availability restrictions. It is
widely used when selling general admission
tickets, like museum or festival tickets.
B. Accommodations Jargon

a. In your own words, describe what a GDS chain code is used for accommodation products
in the GDS. Response must be 30 words or more.

GDS Chain codes help to reinforce the brand image and positioning in the different
distribution channels, strengthening access to the community of portals and tour operators
and thus the overall booking potential of a company

b. Identify the meaning of each abbreviation used in the accommodation products below.

Abbreviation Meaning
i. ARI Ari is a popular gender-neutral name with
roots from across the globe. Its
Scandinavian origins suggest Ari means
“eagle,” while its Hebrew origin means
“lion.” In the Badaga language, Ari means
“sun-like.” This beautiful title is attractive
for its humble melodiousness

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B. Accommodations Jargon

Abbreviation Meaning
ii. PMS PMS (premenstrual syndrome) is the name
for the symptoms women can experience in
the weeks before their period. Most women
have PMS at some point. You can get help
if it affects your daily life.
iii. RevPAR a metric used in the hospitality industry to
measure hotel performance. The
measurement is calculated by multiplying a
hotel's average daily room rate (ADR) by its
occupancy rate.
c. In your own words, briefly define each of the terms used in accommodation products
below.

Terms Definition

i. Day rate A day rate is the billing cost for an

individual's services for a single day. It is
sometimes called a per diem. Some
purchasing organizations prefer to receive a
quoted day rate instead of an hourly rate for
services.
ii. BnB Bed And Breakfast. The most common
definition for BNB is "Bed And Breakfast."
In this context, BNB is most widely
recognized as part of the name of Airbnb,
the online accommodation service, based in
San Francisco, California.

iii. Allotment The allotment of a full page in the

newspaper to each candidate is fair. :
something that is allotted. an allotment of
time. especially, chiefly British : a plot of
land let to an individual for cultivation
C. Tour Jargon

a. In your own words, describe what a tour code (FT) element is on a GDS. Response must be
30 words or more.

Tour Codes are 5-character alpha-numeric unique identifiers. The table shows an example
Tour Code (403SH) and their respective ticketing entry by GDS. Indicates an external site
that may or may not meet accessibility guidelines. This link is to an external site that may
or may not meet accessibility guidelines.

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C. Tour Jargon

b. Identify the meaning of each abbreviation used in tour products below.

Abbreviation Meaning

i. ATDW
Australia's national platform for digital
tourism marketing in Australia.

ii. GIT free and open source distributed version

control system designed to handle
everything from small to very large projects
with speed and efficienc

iii. Famils A free or low cost trip for travel agents or

consultants, provided by a travel wholesaler
or airline as a means of promotin

c. In your own words, briefly define each of the terms used in tour products below.

Terms Definitions

i. Itinerary list or plan of things to do during a trip. On

an organized tour, the travel agency will
give the travelers an itinerary describing the
different places they will go and things they
will see. A schedule is a list of things to be
done at a certain time.
ii. Inclusive Tour A tour package that bundles transportation
and lodging along with additional services
such as transfers, sightseeing, museum
admissions, and so forth.

iii. Familiarisation Tours A familiarization trip, or FAM for short, is

a trip designed for traditional media, social
media influencers and bloggers to learn
about a destination, a tourism operator, a
hotel chain, or a tourism board, and
sometimes, all of the above.

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D. Transportation Jargon

a. In your own words, describe the IATA code used for air product transportation. Response
must be 30 words or more.

The International Air Transport Association's (IATA) Location Identifier is a unique

3-letter code (also commonly known as IATA code) used in aviation and also in logistics to
identify an airport.

b. Identify the airport that each IATA code is referring to below.

IATA Code Airport

i. SYD
Sydney Kingsford Smith International
Airport

ii. PER Perth International Airport

iii. JFK John F. Kennedy International Airport

c. In your own words, describe the ICAO used for air products. Response must be 30 words
or more.

The ICAO plays a critical role in encouraging the development of airways, airports, and
air navigation facilities for international civil aviation in an attempt to meet the need for
safe, regular, efficient and economical air transport globally.

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D. Transportation Jargon

d. Identify the airport that each ICAO code below is referring.

ICAO Code Airport

i. YCFS Coffs Harbour Airport

ii. YBBN Brisbane International Airport (BNE)

iii. RJTT Tokyo Haneda International Airport

e. Identify the meaning of each abbreviation used in transportation products below.

Abbreviation Meaning

i. ETA the basis for a Declaration of Performance

(DoP) which the manufacturer is required to
draw up in accordance with the
Construction Products Regulation (CPR)
before CE-marking his produ
ii. ETD
An exchange-traded derivative (ETD) is
merely a derivative contract that derives its
value from an underlying asset that is listed
on a trading exchange and guaranteed
against default through a clearinghouse.
iii. VFR Software version numbers indicate changes
in a software product. As developers update
and improve products, there are often
several versions of the product available for
end users.

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D. Transportation Jargon

f. In your own words, briefly define each term used in transportation products below.

Term Definition

i. Gateway

a point at which freight in-transit

from one point to another is interchanged
between transport providers
ii. Deplane o leave an aircraft: Would all
passengers please deplane by the rear doors.

iii. Embark

The longest running self-driving truck

program in America.

E. Cruise Jargon

a. In your own words, describe how seaport codes are used for cruise products. Response
must be 30 words or more.

These codes are required on entry documents submitted to CBP. You can locate a
port code by clicking on the link to the port of entry and then select the state

b. Identify the meaning of each abbreviation used in cruise products below.

Abbreviation Meaning
i. PAX
Passenger vessels - Kongsberg Maritime.

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E. Cruise Jargon

Abbreviation Meaning
ii. OBVW an innovated coaxial high-frequency
protection range designed for protection of
equipment connected to an aerial system by
means of coaxial cables.

iii. DBED bed, usually stacked like bunk beds,

on a train or a ship.

c. In your own words, briefly define the following terms used in cruise products.

Term Definition
i. Port of call
A port of call is a port attended within a
voyage to load or unload the cargo, or for
bunkering or repairs carried out on the ship
etc
ii. Shore excursion Cruise activities that take place while your
cruise ship is in port. Think: snorkeling
through coral reefs, exploring ancient
Roman ruins, hiking on glaciers and
shopping at local outdoor markets.
iii. Inside cabin windowless rooms with no access to natural
light. They are usually located in the middle
of each deck, rather than along the exterior;

F. Attraction Jargon

a. In your own words, describe what a promotional code is for attractions. Response must be
30 words or more.

Proromo codes can be used in various ways, from offering discounts on products or
services to providing free shipping. They can also help build on customer service and
customer loyalty by rewarding repeat customers with special offers

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F. Attraction Jargon

b. Identify the meaning of each abbreviation used in attractions below.

Abbreviation Meaning

i. MICE Meetings, Incentives, Conferences &

Exhibitions.

ii. PCO Public Call Office or Polycystic Ovarian.

iii. VIP very important person.

c. In your own words, briefly define each term used in attractions below.

Terms Meaning

i. World Heritage Site

cultural and/or natural sites

considered to be of 'Outstanding Universal
Value', which have been inscribed on the
World Heritage List by the World Heritage
Committee. These places or buildings are
thought to: have special importance for
everyone.
ii. Icon person or thing widely admired especially
for having great influence or significance in
a particular spher

iii. VIP Access Helps protect your online accounts and

transactions by using a strong authentication
process

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G. Vehicle Rental Jargon

a. In your own words, describe the purpose of the SIPP code in vehicle rentals. Response
must be 30 words or more.

Standard Interline Passenger Procedure) are a standard in the Car Rental industry so
customers can easily compare different models of vehicles.

b. Briefly describe the kind of vehicle each of the SIPP codes are referring to below.

SIPP Code Vehicle Description

i. CFDV
Compact SUV auto All-Wheel Drive
Petrol, A/C

ii. LHAH
Luxury Motorhome Auto
Unspecified Drive Hybrid, A/C

iii. GLBR Fullsize Elite limousine / Sedan Auto Four-

Wheel Drive Unspecified Fuel/Power, A/C

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G. Vehicle Rental Jargon

c. Identify the meaning of each abbreviation used in vehicle rentals below.

Abbreviation Meaning

i. O/W
Oversize Wagon

ii. REQ Standard Elite

intermediate 4/5 Door

iii. IDP

d. In your own words, briefly define each term used in vehicle rentals below.

Term Definition

i. Airport access fee

ii. Unlimited mileage

iii. Collision damage waiver

Result Satisfactory Not

Satisfactory

Feedback:

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Question 3
In your own words, briefly describe when it is suitable to use each method of obtaining
information about a product. Responses must be 30 words or more.
Method of Obtaining
When to Use Each Method to Obtain Information
Information
a. Referring to
The first way to inform your customers is to add a
promotional
message to your store front page description. You can add a
information text, an image, or even a video to the Store Front Page
description — it's totally up to you. This is an easy and yet
very effective way to inform your customers on an ongoing
promotion.

b. Accessing the internet

internet access is the process of connecting to the
internet using personal computers, laptops or mobile
devices by users or enterprises.

c. Attending learning new abilities, earning certifications, gaining

more experience in a specific field, moving forward in your
professional
company, and pursuing any other career aspirations are all
development examples of professional development goals.
activities

d. Contacting other
organisations
it is likely that you will have started to work with
the client on the query but for some reason can no longer
continue.

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 Method of Obtaining
When to Use Each Method to Obtain Information
Information
e. Conducting a formal Develop the Research Question. Often, this involves an
issue you are naturally passionate about or interested in
study
understanding better.

f. Having an informal An informal meeting has a looser agenda and fewer

protocols. In general, formal meetings tend to focus on one
discussion with
or a few key speakers, with attendees playing a more
colleagues passive role. Informal meetings are often more
collaborative discussions, with everyone taking a turn in the
spotlight

g. Having an informal
to discuss issues which would not have an appropriate place
in a formal meeting.
discussion with
customers

h. Checking media
sources
Checking media presence error occurs when your
PC can't find a bootable device.

Result Satisfactory Not

Satisfactory

Feedback:

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Question 4
Complete the table below about information used for travel and tourism:
 In your own words, briefly describe what each type of information refers to.
 Identify at least one source where you can find each of the listed types of information.
Sources must be organisations or entities that provide relevant, up-to-date and accurate information on each type.

Type of Information Description of Information Source of Information

a. Government-issued travel warning Unvaccinated Australian citizens and P rotect international rules, keep our
permanent residents can leave and enter region stable and help Australians overseas.
advice for Australian travellers
Australia without an individual travel
exemption.

b. Health advisory notices issued by local need to get tested even if you do not one to two days before onset of
have symptom symptoms
bodies

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 Type of Information Description of Information Source of Information

c. Health advisory notices issued by N system is the World Health Organization

(WHO
international bodies
The United Nations, since its
inception, has been actively involved in
promoting and protecting health worldwide.

d. Vaccination information issued by local healthcare professionals (HCP), the

information sheets produced by the Internet, and relatives
bodies
CDC that explain both the benefits and risks
of a vaccine to vaccine recipients

e. Vaccination information issued by Vaccination is the term used for HealthCare professionals (HCP),
getting a vaccine — that is, actually having the Internet, and relatives
international bodies
the injection or taking an oral vaccine dose.

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 Type of Information Description of Information Source of Information

f. Safety advisory information issued by

NSW Police Force Information Guide
police authorities
the purpose of the NSW Police Force
is to work with the community to reduce
crime and violence and improve public
safety. The bulk of policing work is done by
operational police at Police Area Commands
(PACs) and Police Districts (PDs).
g. Safety advisory information issued by National Incident Management
System).
emergency service authorities
The concept of emergency preparedness is
defined as “a continuous cycle of planning,
organizing, training, equipping, exercising,
evaluating, and taking corrective active in an
effort to ensure effective coordination during
incident response”
h. Passport requirements Online Appointment Confirmation. The first
thing to do is to secure a slot by setting an
appointment online. ... General Requirements for Machine Readable
Duly Accomplished Application Form. When Passport - DGI&P
setting an appointment, you need to complete
the application form. ...
Birth Certificate. ...
Valid ID. ...
Personal Appearanc

i. Visa requirements
providing your passport for stamping
if required, a photograph, and additional
documents such as your flight itinerary, hotel

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 booking or letter of invitation. Many
countries also have inadmissibility guidelines
when it comes to issuing visas Visa Requirements

Result Satisfactory Not Satisfactory

Feedback:

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Knowledge Assessment 1 31
Question 5
Access the bills digest discussing the Financial Services Reform Act 2001 from the link
below:
Financial Service Reform Act 2001
https://parlinfo.aph.gov.au/parlInfo/search/display/display.w3p;query=Id%3A
%22legislation%2Fbillsdgs%2FZXQ46%22;rec=0
Answer the following questions on travel insurance policies based on the Financial Service
Reform Act 2001.

a. List down at least three conditions an organisation must meet to be granted a market
license needed to supply travel insurance products.
Refer to the main provision on Licensing of Financial Markets, under the section ‘How is a
License Obtained?’

financial product advice

deal in financial products

make a market for a financial product

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 b. In your own words, describe each of the following obligations that an organisation with a
financial market license has when supplying travel insurance products.
Responses must be 30 words or more.
Refer to the main provision on Licensing of Financial Markets, under the section
‘Obligations of Licensee.’

Obligation Description

i. Compliance with license Regulatory compliance can be broadly

defined as the adherence to laws,
conditions
regulations, and guidelines created by
government legislations and regulatory
bodies applicable to an organization based
on the industry and jurisdiction in which it
operates.
ii. Have adequate arrangements
strengthening resilience to
for supervising the market
immediate macro-financial and geopolitical
shocks;

c. In your own words, describe the role of clearing and settlement facilities on financial
markets for travel insurance. Response must be 30 words or more.
Refer to the main provision on ‘Clearing and Settlement Facilities.’
Payment settlement involves collecting the funds for the amount recorded for an order. For
example, when using credit cards, the settlement process specifically involves contacting
the payment system and collecting the required amount of funds against the credit card.

d. In your own words, explain how travel insurance is a financial product. Response must be
30 words or more.
Refer to the main provision on Licensing Providers of Financial Services under the section
on ‘What is a Financial Service? And What is a Financial Product?’

Travel Insurance covers risks during travel such as loss of passport and
personal belonging cover, loss of checked in baggage etc. Having these risks
covered ensures an additional layer of protection against financial loss.

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 e. Identify the two types of people who are exempted from being licensed.
Refer to the main provision on ‘Who is Exempt From the Requirement to be Licensed.’

AFS licence (unless you are exempt or are authorised to provide those services as a
representative of another person who holds an AFS licence).

AFSL) is a legal licence provided by the Australian Securities and Investments

Commission (ASIC) enabling the operation and activities of Australian financial services
businesses.

f. Identify at least three types of information that must be discussed in each disclosure
document provided by an organisation supplying travel insurance to their retail clients.

Disclosure Document Information in the disclosure document

i. Financial Services Guide 1. Banking

Refer to the main
provision on Financial
Services Disclosure
under the section ‘The
Financial Services 2. mortgages
Guide.’

3. payment services

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 Disclosure Document Information in the Disclosure Document
ii. Statement of Advice 1. A document that sets out the advice given to a
consumer by their licensed financial planner or
Refer to the main
adviser
provision on Financial
Services Disclosure under
the section ‘Personal 2. It must include the basis on which the advice is given
Advice- Retail Clients.’

3. The details of the providing entity, and information

on any payments or benefits the adviser or licensee
will receive.

iii. Product Disclosure a PDS for a car insurance policy could explain how the
value of your car would be assessed if you had an
Statement
accident where it could not be repaired,
Refer to the main
provision on Product a home insurance PDS could explain how leaving your
Disclosure under the door unlocked could affect your chances of being
section ‘What must the covered if there was a robbery.
PDS include?’ A document that financial service providers must
provide to you when they recommend or offer a
financial product.

g. Identify the two conditions for information that an organisation providing travel insurance
products must notify the Australian Securities Exchange.
Refer to the main provision on Schedule 2 Continuous Disclosure.
the requirement to file a proof of loss with the company, to protect property after a loss

T o cooperate during the company's investigation or defense of a liability lawsuit.

Result Satisfactory Not

Satisfactory

Feedback:

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Question 6
Answer the following questions about travel insurance products. Responses must be 30
words or more.

a. In your own words, explain why a travel and tourism organisation has a responsibility to
supply product disclosure statements for travel insurance products.

Travel Insurance covers risks during travel such as loss of passport and personal belonging
cover, loss of checked in baggage etc. Having these risks covered ensures an additional
layer of protection against financial loss.

b. In your own words, briefly describe what insurance policy provisions in travel insurance
products are.

Travel insurance is coverage designed to protect against risks and financial losses
that could happen while traveling. The risks range from minor inconveniences such as
missed airline connections and delayed luggage all the way to more serious issues
including injuries or major illness.

c. In your own words, explain why a travel and tourism organisation has a responsibility to
provide accurate information on the provisions of an insurance policy.

Facilitate sustainable development of the tourism product and investment in the tourism
industry as a whole. Ensure maintenance of standards and human resource development
and training.

Result Satisfactory Not

Satisfactory

Feedback:

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Question 7
Complete the table below about sales and operational functions in the travel and tourism industry:
 In your own words, describe how each sale or operational function is performed. Responses must be 30 words or more.
 Identify at least two types of product information needed to perform each sale and operational function.

A. Sales Functions

Sales Function Description Product Information Used in the Function

a. Issuing air tickets A revenue passenger on an airline After the payment is confirmed, an
must hold a valid issued ticket. In order for a airline adds the corresponding fare
ticket to be issued, there are two distinct information to the PNR document. This
processes; both of these are specific record serves as a basis for ticket
required: Reservation. A reservation for an issuing. Eventually, a passenger receives the
itinerary is made in the airline system, either itinerary receipt via email
directly by the passenger or by an agent. Airlines that issue electronic tickets do
tend to be charter airlines or smaller
airlines. International travel often involves
using paper tickets instead of electronic
ones because in some countries they want to
see the proof of return travel and will accept
nothing less than a paper ticket

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A. Sales Function

Sales Function Description Product Information Used in the Function

b. Distribution of promotional products A promotional products distributor develops ideas for using
distributor helps businesses create promotional products in a marketing or
promotional campaigns utilizing thoughtfully promotional campaign
chosen, useful products to get the word out
and spread brand awareness
buys the items from the supplier and sells
them to end buyers

c. Providing information and advice to Name, phone number, email address,

company address, orders and much more.
customers
Listening, understanding your These are customer information,
customer's needs, thanking the customer and
promoting a positive, helpful and friendly
environment will ensure they leave with a every company has to store to provide a
great impression. A happy customer will perfect customer support.
return often and is likely to spend more.

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A. Sales Function

Sales Function Description Product Information Used in the Function

d. Pre-payment of baggage charges as a The purchase of Baggage Quota (Extra the purchase of Baggage Quota (Extra
Baggage Allowance) made before departure. Baggage Allowance) made before departure.
travel add-on
Terms and conditions for purchasing Prepaid
Baggage are as follows: Prepaid Baggage is
available to be purchased up to 6 hours
before departure Online pre-purchase charges applicable up to
6 hours before departure (inclusive of taxes)

e. Pre-payment of in-flight meals as a Regarding food, complimentary The ovens on an aircraft are specialized
snacks aren't provided on flights under 800 convection ovens with food heating using
travel add-on
miles, but passengers can bring their own. hot air. Microwaves are not used (although
Flights over 500 miles offer additional items some early 747s did have them
like snack boxes for purchase, and flights onboard). The meals are loaded on trays into
1500 miles the oven..
Most meals take around 20 minutes to
heat, and of course, they are heated and
served in batches

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A. Sales Function

Sales Function Description Product Information Used in the Function

f. Pre-travel seat selection as a travel add- Seat selection

on
A Flight add on are additional services
at extra costs that can be added onto your
booking to add convenience onto your trip.
These extras can include extra luggage, extra luggage
priority boarding, airport lounges, seat
reservation and travel insurance to help you
customise your package to suit your needs
and comfort.

g. Travel insurance as a travel add-on financial protection i

Travel insurance provides financial protection
if you face certain problems when you're
travelling or on holiday. It covers a range of
possibilities, from lost luggage to the cost of
medical care if you become ill or have an lost luggage
accident.

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A. Sales Function

Sales Function Description Product Information Used in the Function

h. Preparing quotations Select a Template. Creating winning a passage referred to,
quotes is a learning process. ...
Add Client Information. Make sure you
include who the quote is for. .

act or process of quoting.

B. Operational Functions

Product Information Used in the

Operational Function Description
Function
a. Booking a supplier service for a customer to create customer files

The performance outcomes, skills and

knowledge required to make and
administer customer bookings for products Customer bookings for products
and services. and services ...

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A. Operational Functions

Product Information Used in the

Operational Function Description
Function
b. Issuing customer documentation for Product specifications and system
requirements.
products and services
Issuing Documents means with respect to any
Letter of Credit, the Letter of Credit
Application and any other document, User documentation and answers
to frequently asked question

c. Processing financial transactions purchases, sales,

the range of daily activities central to

any company's accounting and financial
management.
payments, and receipts.

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B. Operational Functions

Product Information Used in the

Operational Functions Description
function
d. Identifying the credentials of service waste arisings.
operators indicating their environmental
impact

Service providers of certification or land contamination.

registration are accredited by
national accreditation services

e. Identifying the credentials of service prioritize doing work that consciously,

A significant, positive change that addresses a systemically
operators indicating their social impact
pressing social challenge. Creating social
impact is the result of a deliberate set of
activities with a goal matching this definition.
sustainably serves or attempts to solve a
local or global community need.

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B. Operation Functions

Product Information Used in the

Operational Function Description
Function
f. Identifying the credentials of the service Provide interpreter services.
Being culturally aware and competent ensures
operator indicating their cultural impact
cultural safety. These qualities help individuals
to reflect on biases and work on discriminatory
behavior. Culturally safe practices ensure that
every individual in the organization and Recruit and retain minority staff.
community at large is respected and valued.

Result Satisfactory Not Satisfactory

Feedback:

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Knowledge Assessment 1 44
Question 8
In your own words, explain how each of the following poses a risk to the sale or operation
of travel and tourism products. Responses must be 30 words or more.
Risk Explanation
a. Fluctuations in exchange rates
Currency fluctuations are a natural outcome
of floating exchange rates, which is the
norm for most major economies. Numerous
factors influence exchange rates, including a
country's economic performance, the
outlook for inflation, interest rate
differentials, capital flows and so on
b. Limitations in participation due to Activity limitation is a dimension of
health/disability capturing long-standing
incapacity, age or disability
limitation in performing usual activities
(due to health problems). Indicators based
on this concept can be used to evaluate the
general health status, disability and related
inequalities and health care needs at the
population level.
c. Limitations in participation due to Participation restrictions - Problems an
individual may experience in involvement
special license requirements
in life situations. Environmental factors -
The physical, social and attitudinal
environment in which people live and
conduct their lives. These are either barriers
to or facilitators of the person's functioning

d. Limitations in participation due to

Public participation can be time-consuming
government restrictions
and sometimes expensive. To do it
effectively, organisations have to build
capacity and train staff. If done poorly,
public participation processes can result in,
for example, loss of faith in the agency.

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 Risk Explanation

e. Non-operation of the product

Operational risk falls into the category of
business risk; other types of business risk
include strategic risk (not operating
according to a model or plan) and
compliance risk (not operating in
accordance with laws and industry
regulations).

f. Produce price increase It's a fundamental economic principle

that when supply exceeds demand for a
good or service, prices fall. When demand
exceeds supply, prices tend to rise. There is
an inverse relationship between the supply
and prices of goods and services when
demand is unchanged.

g. Products that cause negative here are many examples of demerit

goods, but some of the most common
environmental impacts
include alcohol, cigarettes, gambling, and
fast food. These are all items that can have
negative consequences if consumed in
excess but which people still continue to
purchase.

h. Products that cause negative cultural

Locals may also develop a negative view of
impacts
tourists, especially with large influxes of
visitors, or if local values are not respected
by tourists and popular visitor areas are not
kept clean.

i. Products that cause negative social Building a factory that pollutes the
air and water in a community. Cutting down
impacts
trees in a society without replanting them.
Failing to provide safe working conditions
for employees. Discriminating against
certain groups of people, such as based on
race or gender.

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 Risk Explanation

j. Safety risk to customer in participating

The customer risk score is comprised of
in activities
three categories of risk: customer
characteristics; products, services, activities
and behaviors; and geographic risk.

k. Seasonal non-availability of the Seasonal businesses present a

challenge to suppliers due to potential cash
product
flow dips when they are experiencing a lull

l. Unclear product provision, deposit,

Unfair contract terms are void and
payments and cancellation terms and
cannot be enforced against customers.
conditions Businesses may want to include specific
terms

m. Unclear product, tax and levy costs Terms requiring that the goods are accepted
as satisfactory on delivery, or imposing
unreasonable conditions on their return.

Result Satisfactory Not

Satisfactory

Feedback:

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Record of Assessment
Instructions:
This section is to be completed by your assessor.

Assessment Details

Candidate Name

Candidate ID

Course Code SIT60322

Unit of SITTTVL001 - Access and interpret product information

Competency

Assessor Name

RTO York Business Institute

Not
Assessment Activity Satisfactory
Satisfactory

Knowledge Assessment

Knowledge Assessment Question 1 ☐ ☐

Knowledge Assessment Question 2 ☐ ☐

Knowledge Assessment Question 3 ☐ ☐

Knowledge Assessment Question 4 ☐ ☐

Knowledge Assessment Question 5 ☐ ☐

Knowledge Assessment Question 6 ☐ ☐

Knowledge Assessment Question 7 ☐ ☐

Knowledge Assessment Question 8 ☐ ☐

Assessor’s Comments

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Knowledge Assessment 1 48
Remarks/feedback

Details of further evidence required

Please tick the appropriate box. Yes No

Comments and further action required are noted in the Learner
☐ ☐
Assessment Pack
Results discussed and agreed to by the candidate
☐ ☐
You have the right to appeal the outcome of your assessment.
Competent
The Candidate is Not Yet Competent
Assessor’s signature Date signed

I further confirm that I have verified the candidate’s submissions by contacting the
candidate’s supervisor and/or observer whose names appear in the Supervisor/Observer
Verification Log above.
After reassessment, the Candidate is: Competent Not Yet
Competent
Assessor’s signature Date signed

Candidate’s Comments

The signature confirms that I have submitted all my own work, and agree with the
assessment decision and feedback.

Candidate’s signature Date signed

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