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Unit 4 - Vocabulary-Grammar and Exercises

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36 views21 pages

Unit 4 - Vocabulary-Grammar and Exercises

Uploaded by

Ismael Moral Oliva, del
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPSX, PDF, TXT or read online on Scribd
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UNIT 4

COMPUTER PROBLEMS
&
TECHNICAL SUPPORT
trojan The computer doesn’t start.
crash The file doesn’t open
Search for information.
Bug (=mistake)
spam My coputer is slowing down.
virus The printer doesn’t print.
Fuzzy image
Computer crash My computer has a virus
I can´t log on / in. (=)
Speed The screen is frozen
“page not found” error I forgot / can’t remember my password.

Move the cursor My computer crashed. (=to not work properly)


Restart the computer I deleted a file.
Boot up the computer My computer needs an update.
Attachment
Cyberspace
Delete
Hack
Inappropriate
Password
Privacy settings
Stranger
Suspicious
Virus
virus

bug

crash

trojan

spam
Check the speakers are plugged in properly

Move the cursor


Restart the computer

Boot up the computer

Check the screen resolution


TURN ON / TURNED ON
PLUG IN /PLUGGED IN
THE BATTERY WENT DEAD
INSTALL A PROGRAME
REINSTALL
START AN APP
THE SCREEN FROZE
THE COMPUTER CRASHED
PRESS THE/A KEY
https://www.geekbuddy.com/

Press

Turn on

plugged in

is frozen

start

keys

reinstall

crashes
Customer service To delay

Customer satisfaction A survey

To provide a service Helpful

Knowledgeable To improve

To trust To fix (vb)


Be polite fixed (adj)
Be patient To Appologize
Be reliable Technical vocabulary
To pay attention To be familiar with
Knowledgeable
Polite
Patient
Reliable
Using polite expressions, such as:
“Thank you for being so patient” or “sorry for the delay”

Using surveys as a way to let you know if what you are doing
is right or wrong. They will help you improve your service

You can offer a compensation, for example, a discount.

You can use technical language if the costumer is familiar with


computer language
What

Why
Auxiliary VERB Who
verb

WHAT When
WHEN
WHERE Which
Don’t
WHICH repeat
How
WHO
WHY
Where
HOW
What

Why

Who

When

Which

How

Where
What does John write to his costumers?. go

study
When does Peter study computing?.

do
Why does she love computers?.
did

How do they go to school?.


does start

I / You / we / they
How
BE

What
Am / Is / Are
When you

What

is
is Would
like
are
is
are
Translate the following sentences
into your language
His desktop computer doesn’t work. It is running very
slowly and it often freezes.

The computer may have a virus

He would like to have a refund

His surname is Meyers

A technician will solve the problem

The computer is under warranty, so the customer


will pay nothing
work
restart
surf
change

policy

soon

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