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Microsoft Dynamics 365 Syllabus

The document outlines a 45 day, 90 hour training syllabus for Microsoft Dynamics 365. It covers introductions to Dynamics 365 apps and features, modules in customer engagement including sales, marketing, and customer service, configurations, customizations using solutions and Visual Studio, and integration with Power Platform and Power BI.

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raghavanjv
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612 views2 pages

Microsoft Dynamics 365 Syllabus

The document outlines a 45 day, 90 hour training syllabus for Microsoft Dynamics 365. It covers introductions to Dynamics 365 apps and features, modules in customer engagement including sales, marketing, and customer service, configurations, customizations using solutions and Visual Studio, and integration with Power Platform and Power BI.

Uploaded by

raghavanjv
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Microsoft Dynamics 365 Training Syllabus

CONCEPT Total Days : 45 Days Hours :90


Introduction to Dynamics 365
 What is Dynamics 365
 Apps available in Dynamics 365
 Customer Engagement Apps
 Pricing & Licensing
 Deployment Types
 Trial version subscription 30 Days Free
 Dynamics 365 Screen Walkthrough
 Dynamics 365 CE Terminologies
 Personalisation Options
 Advanced Options
MODULES
Modules in Dynamics 365 Customer Engagement/ CRM
 Sales Hub App & Life Cycle
 Real world Sales Process in Dynamics 365
 Lead, Account, Contact, Opportunity, Quote, Discounts, Products, Orders, Invoices
 Marketing App & Life Cycle
 Read world Marketing Scenarios – Campaigns, Marketing Lists, Planning & Campaign Activities
 Customer Service Hub & Life Cycle
 Real World Scenarios and Walkthrough
 Cases, Queues, SLA, Entitlements, Activities, Service Calendar, Holidays, Configurations
 Field Service Module Overview
 Project Service Module overview
CONFIGURATIONS
Configurations
 Administration & Security
 Business Management
 Data Management
 Document Management Settings
 Audit Settings
 Customize System
 Entity Customization – Entity, Attribute, Forms, Views, Relationships
 Charts, Dashboards, Reports
 Business Rules
 Workflows – Realtime and background
 Actions
 Business Process Flow
 Dialogs, Ribbon Workbench, Sitemap Editor
CUSTOMIZATIONS
Customizations
 Solutions – Publisher, Patch, Clone, Publisher, Export, Import, Publish
 Working with Visual Studio
 nuGet Package Manager
 Plugins – Concept, Develop, Register, in-action, Debugging
 Custom Workflow – Concept, Develop, Register, in-action, Debugging
 Web Resources – Concept, Types and Uses
 Form scripts – Client Customizations, Debugging
 Query Dynamics 365 Data in C# and Javascript
INTEGRATION & POWER PLATFORM
Integration
 Console Application – Concept, XRM SDK and CRUD
 Power Platform Concept, Power Automated Concepts
 Power Apps – Model driven app, Canvas APP, Power Portal
 Microsoft Data Verse/ CDS
 Power BI
SMALL PROJECT
 Project Work

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