Experience Cloud Dumbs New

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ETest Aids~ ?Support Exit Exam
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10f 65. Cloud Kicks has noticad its new Experience Cloud site is taking 3 long time to load.
Which tool should the system administrator use to troubleshoot the problem?
A.. | Salesforce Community Page Optimizer
© Lightning Page Maximizer
€./ | Experience Cloud Performance Profiler
0. Cloud Network Optimization Bolt
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2of 65. Northern Trail Qutfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which three ways can NTO decrease its call volume using an Experience Cloud site?
Choose 3 answers
A.@ Enable Charter Questions to encourage peer-ro-peer sel-service.
8.8 Deploy a chatbot to address common questions.
€.[7| Create a public "announcements only” group to addrass common questions.
D.[ | Create an FAQ rich text componenton the Home page.
E.[g Create an FAQ Knowledge article.

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3of65. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C sita sing Salesforce Experience Cloud. The VP
of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experince Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?
A. . Create a custom self-registration page and Apex handler that creares a person account for each user self-registering on the portal.
B. | Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.
€. Q) Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by defauit a person account.
D.. | Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person
accounts for each user.
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© 4of65. A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this sits, a custom object will be used to manage customer subscriptions. These subscriptions will need to
leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement?
Choose 2 answers
A.[@ Partner Community User
| B.| | Customer Community Plus Login User
\ C.(Q Customer Community User
] D.| | Customer Community Login User
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* 50f65. The mission of No More Homelessness (NMH) is to help acvocate end homelessness using its Experience Cloud site. NMH's site manager wants to sat up search engine optimization (SEC) to
ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
A.|” | Check whether the SEO Institute has provided the approval for the site with end date.
l E., Check whether the Experience Cloud site is public and activated.
\ €. Check whether 2 custom robots.txt file to control indexing has been created.
1 D.| | Check whether manual sitemap refresh happens on the last day of every month.

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© 6of65. Amanagerat Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the
manager is able to make organizational changes to the user records of the internal users as well.
What could be the possible issue here?

A.@Q The manager has been given the Manage Profiles and Permission Sets permission.
| B.. The manager has been given the Manage Customer Users permission.
€.() The manager has been given the Managa User permission.
\ D. The manager has been given the Manage External Users perm
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7 of 5. Ursa Major Solar would like the navigation menu in its customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
A.| | Fix the header's position.
8. Download an app from the AppExchange.
C.[| Edit the default navigation.
Write custom code.
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© 8of65. DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an
Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
A.[@ Creste Assignment Rules for Lead Distribution.
l B.| | Configure Lead Creation and Lead Distribution inside PRM Workspace.
\ C. | Eneble "Allow External Lead Sharing” in Digitel Experience settings.

] D.g Create Page Layouts for Lead Distribution.
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9of 65. A consultant wants to use ExperienceBundle to deploy their Experience Cloud site, but is unableto retrieve it.
What is causing the issue?
A.. . Acustom site template needs to be created.
B Thesite has not et been published.
C.Q) The "Enable ExperienceBundle Metadata API" setting needs to be checked.
D.() A change set containing the Network needs to be deployed.

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i 10 0f 65. Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data
access i its biggest customers. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an
error.
‘ What could be the cause of the error?
A The usertrying to merge the accounts does not have the Merge Portal Roles permission
\ B, The user trying to merge the accounts does not have the System Administrator profile.
€. Q) Accounts used in an External Account Hierarchy cannot be merged with another account.
D. | Accounts with active Experience Cloud users cannot be merged with another account.
(| Mark this item for later review.

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11 0f 65. Ursa Major Solar (UMS) is building a portal for premium 826 customers but do not know how many of them will use the site. Customers will be able to access their account information, open
cases, download NDAs, and create dashboards.
Which user license allows UMS to meet these requirements?
A Commerce Portal
8. Platform Portal
C.@ Channel Account
D.. | Customer Community

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120f65. An administrator for Cloud Kicks wants to create 2 new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
A,/ Click "Manage Partner User" on the Contact detail page, then dlick "Enable Customer User”.
B.. . Click "New" on the User Setup page in Lightning Experience.
€. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
D ° Ensure that the accountis enabled as a partner account, then dlick "Enable Partner User” on the contact detail page.

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I E KRYTERION'- ’ partner BTest Aids~ ?Support Exit Exam
13 0f 5. Which thrae topic types can be used in an Aura site?

Choose 3 answers
A.(@ Content Topic
B.| | Standard Topic
C. [ Featured Topic
D. [ Navigational Topic
E.[ | Deleted Topic
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© 140f65. Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network s well as direct B2C customers as part of a company-wide
digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DFs approach.
1n what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
A. @ Lightning Bolts can help reduce implementation time.
\ B.( | Lightning Bolts can help organize, manage, and reuse digital content.
1 €. Lightning Bolts can be distributed and reused.
D.[| Lightning Bolts can help minimize licensing and provisioning cost.

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© 150f65. Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package?
Choose 2 answers
A.[ | Custom list views for standard objects are included as dependencies.
B. @ Custom list views for custom objects are included as depencencies.
! C.[7| Custom list views for custom objects are not included as dependencies.
\ D.@ Custom list views for standard objects are not included as dependencies.
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© 160f65. Ursz Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals.
In which two ways can UMS accomplish this?
Choose 2 answers
A. @ Assign external users as approvers on records and create a digital experience for those users.
i B. @ Add external users directly to approval queues and create a digital experience for those users.
€. | Assign external users Super User access on records and create a digital axperience for those users.
\ D. | Assign external users as the co-owners on records and create a digital experience for those users.
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I E KRYTERION'- partner BTest Aids~ ?Support Exit Exam
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17 of 5. Ursa Major Solar would like to use three Record Datail components on a page to display object details for the Account, Case, and Opportunity objects far the user wha is logged in to the
campany's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?
A. Q) The Record Detail component populates the recordID associated with the object for the page template, so this component will not wark for this use case.
B.. | The Record Detail component populates the recordID associated with the object for the page template, o this component will only work on the Home page template.
€. The Record Detail component will only show record details for the Case object.
D.. | The Record Detail components a custom component and was not configured correctly.
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© 180f65. Northern Trail Qutfittars (NTO) aims to provide personalization by encouraging its individual customers to self-register in its BC site. NTO is not looking to crezte a placeholder account.
NTO's Experience consultant has set up self-ragistration in its Login and Registration pages. NTO's site manager has configurad the “Allow customers and partnersto selff-register” option. NTO
. uses Customer Community Plus licenses.
3 Which step is needed to complete self-registration in NTO's site?
A Ensure that the Contact field is empty in the registration section

\ B./ ) Contact Salesforce Customer Supportto enable Person Accounts.
4 C.. | Contact Salesforce Customer Support to enable Communities Seff Registration Controller.
D.Q) Ensure that the Account field is empty in the registration section.
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19 of 65. Which two Community licenses allow records to be shared with 3 criteria-based sharing rule?
Choose 2 answers
A. (@ Partner Community
B.| | Customer Community
C. @ Customer Community Plus
D.[ | Customer Portal
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20 of 65. The system administrator at Cloud Kicks (CK) wents to delegate tasks to a colleague to ease their worklozd.
Which three permissions are included for a delegated administrator?
Choose 3 answers
A.| | Manage object access for external users.
B. [ Creste and edit external user records.
C.|" | Generate new passwords for external users.
D. [ Manage permissions sets for external users on their account.
E. [ Add extenal users to muttiple accounts.

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QOML TESTING SOLUTIONS
partner
BTest Aids~ ?Support Exit Exam
Time Taken: 31 minutes of 105 minutes total

Result: Pass
Experience Cloud Basics 80%
Sharing, Visibility and Licensing 60%
Branding, Personalization and Content 88%
Templates and Themes 83%
User Creation and Authentication 62%
Adoption and Anzlytics 100%
Administration, Setup and Configuration 86%
Customization Considerations and Limitations 75%
Congratulations! You have successfully completed the certification exam to become a Salesforce Certified Experience Cloud Consultant. Welcome to the Salesforce worldwide
community of Certified Professionals!
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' 210f65. Universal Containers (UC) is building 3 new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledg articles, cownloading warranties, opening
tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the
customers.
‘ Which limitation could cause & potential issue for UC?
A.. ) Extemnal Apps license does NOT allow self-registration.
| B. @) Extemal Apps license does NOT allow access to custom objects.
\ €. ) External Apps license does NOT allow access to cases.
1 . External Apps license does NOT download documents out-of the-box.

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© 220f65. Dreamscape Flowers (DF) is a well-known global brand with a large network of partners in various regions. DF currently has a number of manual processes with varied complexity. Some of these
processes involve partrer lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
1n what three ways can Salesforce Partner Relationship Management (PRM) help DF?
Choose 3 answers
A.| | Digitizing historical content
Providing reports and dashboards accessto partners
C.| | Helping partners manage their payments and file taxes
D. - Preventing channel conflict
Automating partner onboarding process
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23 0f 65. Northern Trail Outfittars (NTO) is building a digital exparience for its independent researchers who will be collaborating with NTO's staff and other researchers on their research work.
Which user visibility setting needs to be enabled at a minimum?

A. @) Guest User Visibility
B.. ) Site User Visibility
€. None
. Portal User Visibily

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24 0f 5. Ursa Major Solar is utlizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true?
Choose 2 answers
A.[ | You can only have three audiences.
5.8 Audiences are unable to be assigned to the components in the template header and footer sections.
C. @ Record-based criteria are unable fo be assigned to a component or branding set.
D.[ | Available domains are created in the Administration workspace and associated with 3 community through a custom URL.

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25 of 65. By cefining roles, permission sets, or profiles, Knowledge article visibility can be controlied by using which functionzlity?
A, Org-Wide Defaults
B. | Content Management
C. | Automatic Topic Assignment
D. @) Dats Category Visibility
(7| Mark this item for later review.

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26 of 65. Which Lightning App Builder component informs support agents working in the Service Console what actions a customer has taken on an Experience Cloud site?
A Experience Tracker
B. | Einstein Customer
C.Q Customer Insights
D.. ) Community View

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27 of 65. Dreamscape Flowers is looking to lzunch 2 public site for its current customers and prospects.
Which three actions are performed automatically when a site is created using Experience Cloud?
Choose 3 answers
A.[@ Creation of a guest user record
B.§ Creation of a quest profile
C.| | Creation of moderation criteria that are applied only to guest users
D. g Creation of sharing mechanisms that are available only to guest users

E.| | Creation of a guest role

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28 of 65. Northern Trail Outfitters (NTO) would like to create 2 public Knowledge base for the general public to be able to view articles, manuals, and FAGS.
Which template should NTO select when building its site?
A.( ) Partner Central
B.. | Help Center
€. Customer Serviee
D.@Q) Customer Account Portal

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29 of 65. Universal Containers (UC) would like to create 2 site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific
1o each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC selact when building its site?
A Customer Service
B Partner Central
C.@Q Customer Account Portal
D..) Help Center

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I E KRYTERION'- partner BTest Aids~ ?Support Exit Exam
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300165 Ursz Major Solar (UMS) would like authenticated Experience Site Users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Results component is only
returning Knowledge articles.
How should UMS configure its search results to yield the desired results?
A. | In salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
| B.. . On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
€. | On the Search page, select the appropriate objects in the property editor for the Search Results component.
\ D. ) On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action” instead of "Search".

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© 31of65. The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able
10 create it from the contact record.
What could be two reasons causing this issue?
Choose 2 answers
A. (8 The account record associated with the contact record is not enabled as a partner.
The Salesforce Administrator is not assigned a role in Salesforce.
C.| | The Salesfarce Administratoris not marked as a delegated administrator on the partner account.
D.| | The Salesforce Administratoris not 2 member of the Partner Community.

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32 0f 65. Universal Containers (UC) wants to create a self-sarvice site for its existing and prospective customers. The site will contain articles, blogs, manuzls, and FAQs. Users will ba able to ask questions
and answer other users’ questions on the site.
Which two Experience Cloud features should UC focus on as i starts building out the site?
Choose 2 answers
A.[ | Document Library Model (DLM)
B. | Public Site Connect
C. (@ Guest user and public access settings
D.[Q Feeds
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33 0f 65. Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take 2 long time to receive a response or go completely
unanswered.
Which functionality would allow questions to get internial visibility?
A.Q Enable Escalate to Case.
B Limit the numberof questions posted per day.
€. Tell users to submit & case for unanswered questions.
D. | Create moderators for each topic.

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340f 65. Ursa Major Solar (UMS) wants to give its partners the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site?
Choose 3 answers
A.[| Content Flagging
B.[ | Service Console
C @ Deal Registration
D.@ Lead Distribution
E. [ Market Development Fund
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35 0f 65. Ursa Major Solar would like to make an extarnal user a Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator?
Choose 2 answers
A. @ Manage Experiences
5. | Manage Setup
C @ Access Experience Managament
D.[ | Access Sharing Sets

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36 of 65. What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
Al Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
B. | Email the Contact a link to the Self-Registration page for the site.
C. | Use Datz Loader to add the Contact in Szlesforce as a Customer user.
D'° Enable the Contact in Salesforce as a Customer user.

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37 0f 65. Which thres considerations should be made when using Critaria-Based Audiences?
Choose 3 answers
A. (@ Record Type criteria cannot be assigned to a component.
B.| | Upto 2,000 audiences can be creatad.
C.(@ Components in the template header and footer sections cannot be assigned to an audience.
D. Domain criteria are not available in sandbox or Developar Edition orgs.
E.[ | Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
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© 380f65. The administrator of the Universal Containers customer site has been making changes in 2 sancbox and needs to push the changes to production. The administrator is comfortable with point and
dlick changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?
A.Q) Use the ExperienceDeploy APT to push the site to production.
B.. ) Use Dataloaderto migrate the site from sandbox to production.
€. Rebuild the sit= from scratch in production.
\ D. ) Create a change set, upload it to production, and deploy the change set.

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i 39 0f 65. Cloud Kicks (CK) is planning to introduce 3 User Acceptance Testing (UAT) process to ansure qualicy. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content
Delivery Network (CON) for its domain in production environment.
What should CK keep in mind about Szlesforce CON?
A.. ) Salesforce CDN is supported in all sandbox environments.

| B.Q) Salesforce CDN is only supported in one sandbox environment.
\ €. ) Salesforce CON is only supported in Developer sandbox environments.
1 D. Salesforce CDN is only supported in Full sandbox environments.

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40 of 65. Ursa Major Solar (UMS] is creating a partner portal to distribute leads to partners, Partners can also create their own leads in the portal. UMS has decided to use the Partner Central template.
Which three steps should UMS take to meet the requirement?

Choose 3 answers
A.[@ Create a Lead Queu for Lead Distribution.
B. [ Add the lead inbox to the Partner site.
€[] Configure Lead Creation and Lead Distribution insice PRM Workspace.
D, (| Enable "Allow External Lead Creation" in Digital Experience settings.
E. g Create a Lead Process for Lead Distribution.
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41 0f65. Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers lag in to the CK site, where they can manage their accounts, manage and create cases,
and submit refund dlaims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
A Build Your Own
B.. ) Microsite
C . Help center
D.Q) Account Portal

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420765, The system administrator at Cloud Kicks (CK) has deactivated their Expertence Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK customers do NOT receive a welcome email when the site is once sgain active?
A. ) Use the new Service Not Available (SNA) feature.

B.. | Use Data Loader to remove all members' emzil addresses.
€. Q) Disable the Send welcome email checkbox for the site.
D.. ) Remove all profiles from the site’s membership and add them again after the site is activated.
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43 0f65. Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site. CK uses Person Accounts for its customers.
How should the CK system administrator configure self-registration?
A.( ) Leave the Account field blank.
B. Create a trigger on User to convert the Contact to a Person Account.
€. @) Set the profile to the standard Person Account profile

D.. | Create a flow to convert the Contactto a Person Account.

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© 440f65. Ursz Major Solar (UMS) has seen exponential growth in recent years. The incoming call volume to the support center has gone up exponentially as wall, and is iow reaching unmanageable
levels.
What should UMS consider to help the situation?
A.( ) Create virtual support agents using Chat Bot template.
B. Q) Create a self-service community using Customer Service template.
€. Creata a smart queue router using Service Cloud template.
\ D. | Create a peer-to-pesr forum using Seff Service template

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45 0f65. AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?
A.@Q) CMS Connect (JSON)
B. ) CMS - Single
C.. ) Grid component with CMS Collections
D.. | Grid component with list views

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* 460f65. Inwhich two ways can Opportunities be shared with a Community User?
Choose 2 answers
4. [ Add 3 Parter Community profile to a Sharing Set and ad Opportunities as an object in the Sharing Set.
3 B. [ Create a criteria-based sharing rule with a Partner Community role.
C.[ | Add 2 Customer Community Plus profile to 3 Sharing Set and add Opportunities as an object in the Sharing Set.
D.[ | Creste an owner-based sharing rule with a Customer Community User.
L) Mark this rem for later review.
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© 470f65. Universal Containers’ (UC) Salesforce org uses SAML SSO with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site
users as well,
What should the system administrator do to successfully implement SAML SSO for the Experience Cloud site?
A.. ) Create a Visualiorce page that receives and validates the SAML assertion.
B.Q) Use the site login URL as an endpoint where SAML assertion is made.
€. Create a Connacted App with custom attributes hefore configuring SAML settings.
\ D.. ) Register the Experience Cloud site as an Identity Provider in SAML settings.

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480f65. Which two statements regarding data categories are true?

Choose 7 answers
A.[_| Translated articles will NOT follow the original article data category. Therefore, translated articles can be assigned to a different data category.
B. [ Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
(& | When a category is made visible to & user through custom settings or is made visible by default, its child and parent categories are not included.
D. [ Child roles cannot see more data categories than their parent role. If the parent role’s visibility is reduced to be less than the child's, the child role's category visibility is reset to its
parent's category visibilicy.
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49 0f 65 No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or
guest users.
How can NMH ensure that articles are shared with all guest usars?
A, Select "Visible in Public Knowledge Base” at the article level.

B, Create a custom permission set for Public access.
C.Q Select "Public” organization-wide defaultfor the article type st the org level,
D.. | Create a custom profile for Public access.

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© 500f65. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members. As per the recommencation given by the Experience Cloud consultant, a decision was
made to use the out of the box features.
Which two things happen automatically when the site manager enables automation?
Choose 2 answers.
A.@ Chatter influence is removed from the Contribution section on the Profile page.
| B. @ Default point system and set of reputation levels become available.
‘ €. | Inactive and active members are assigned default reputation points.
D.| | Customer portal members gain the ability to provide badges to other members.

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IZKRYTERION'
partner
51of65. What are two Salesforce recommendations for setting up partner roles in large orgs?
Choose 2 answers.
A. (@ Create partner roles in a separate branch in your Role Hierarchy.
B.| | Grant partner Users access to the partner account using a Sharing Rule.
| Increase the number of roles to two to increase colleboration.
Create partner roles in the same branch in your Role Hierarchy.

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52 0f 65. DreamHouse Realty (DR) recently craated a site for potential buyers. DR has a rich knowledge base organized in data catagonies and now plans to make those Knowledge articles available to site
users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers
A.|| Map articles to Content Topics.
B. [ Enable "Automate Topic Assignment” setting.
C. (@ Map topics to data categories.
D.[ | Enable "Share on Sites" setting.

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53 0f 5. Cloud Kicks wants to allow site users to tag site content with custom tags or member-crezted topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers
A.[ | Member Can Access Topics
5. Create Topics
C. @ Assign Topics
D.| | Tags Allowed

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54.0f 65. Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom components that will provide insights and trends along with near real-time
updates.
Which template should Insightopia consider for its sit=?
A. @ Build Your Own (LWR)
B.. . Partner Central
€. Help Centar
D.. | Customer Account Portal

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55 of 5. Universal Containers (UC) is implementing a community for its retailers.

How can UC give retail store managers access to the records owned by their peers and subordinates?
A, Put retail managers in a manager role.

B.. | Set OWD to public, and manage access via Apex Sharing.
€. Email retail managers best practices on how to manually share data.
D.) Give retail managers Super User access.

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© 560f65. Cloud Kicks (CK) usss SSO (Single Sign-On) for its customer portal. The customer portal is buiit on the Customer Service template which uses LDS (Lightning Design System) and has public
pages that use Lightning Web Components. CK has also set up the Salesforce Content Delivery Network (CDN] for its domain, which CK is planning to change.
What s a potential impact of changing the Salesforce CON?
A Changing the Salesforce CDN overwrites LDS defauts.

B. Q) Changing the Salesforce CON affects SAML SSO settings for all custom URLs in that domain.
€., Changing the Salesforce CON impacts definitions of all Lightning Web Components used in public pages.
D.. ) Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
|7 Mark this item for later review.

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57 of 5. Ursa Major Solar (UMS] is Using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to
showcase internal resources at the top for its employees, and would like self-help resources to be available for logged-in customers, UMS wants to exclude employee resources from the layout of
the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?
A, Case Feeds
B. Q) Page Variations
€. Sharing Sets
D.. ) Developer Console
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Webassessor
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58 of 65. Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search in Experience Builderto query content in Salesforce CMS?
A.( ) Sharing Rules must be set to Read/Write.
B. Q) Search must be enabled for the selected CMS Channel.
€. Community must be activated.
D Gather Customer Tnsights Data must be selecred

Webassessor
X
59 of 65. Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
.. Enable the Customer Identity profile or permission set.

B.. | Assign the profile to the site membership.
C. Q) Create and assign a permission set to the users and site.
D.. | Add user to the All Customer Portal Users public group.

X o | o |
* 600f65. Universal Containers (UC) has a business model that involves 82C as well as B28 customers. A group of B28 customers has recently signed a contract with UC that would allow them to start
working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
A, Create a digital experience for B2C customers and add B2B customers to the internal CRM app to work with internal employees.
| B. Q) Create a digital experience for B2C customers, a partner portal for B2B customers, and use the internal CRM org for employees.
€. Create a digital experience for B2C customers and employees, and another one for B2B customers and employees.
D. | Create a single digital experience for B2C customers, B2 customers, and employees.

X
© 6lof65. Aconsultantis asked to set up 2 new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
A.[ | Allow guest users to tag displayed articles with relevant topics on & public page.
| 6. Manually add one or more topics to-cach article within Workspaces.
Establish automatic topic assignment of topics to specified data categories within Warkspaces.
\ D.| | Select the appropriate topics on the Knowledge tab within Lightning Experience.

]
X o | o |
' 620f65. Universal Containers is Iooking to onboard three new partners to the community.
« Each partner should have a branded experience contsining their colors and logo.
= Gold and Silver partners should have access to the Leads Inbox component, bt Bronze partners should not.
« Bronze partners should not have access to the Leads b,
. How should an administrator solve for these requirements?
| A. | Create branding sets, audience targeting, and a custom Navigation Menu component.
\ B, Create a separate community for each partner with audience targeting.
C.Q) Creste branding sets, aucience targeting, and navigation menu targeting.
D. | Creste branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
(| Mark this item for later review.

Webassessor
X
63 of 65. Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
A.[ | Role Hierarchy can only be used if all objects have external OWD set to Privare.
B./ | Once created, roles cannot be deleted.
s . Unused roles can be deleted.
D. ) The default limit for the number of roles for portals is 50,000 per org.

X
© e40f65. Cloud Kicks (CK) recently launched thres Experience Cloud sites for North America, Europe, and Asia Pacific regions. The community managers have installed a Salesforce Communities
Management package and are getting useful insights on peer-to-peer collaboration and engzgement.
During the community managers' weekly meeting, the community manager for Europe mentioned that the preconfigured insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
| A. @) The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
\ . The community menager for Europe does not have system administrator privileges.
1 €. The Experience Cloud site for Europe has more than a million users.
D.. ) The preconfigured insights reports need to be modified to meet GDPR requirements.

Webassessor
X
65 of 65. Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
A.[ ) Partner Community
B Customer Tdentity
C.. | Customer Community Plus
D.Q) Customer Communicy

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Drasmiouse Reslty (0F) racerly crastac 3 st for
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Northern Trall Outfters (KTO) I considering how £ Sl ook
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150165
Northern Trall Outficers (KTO) I planring o crate an
4 nlp sk fo s emplovee. T tecommends using
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st should WTO consider when buiding ths HR hel
desk app?
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1601 65.
Ursa Hajor solar (uMS) s automating s business
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170165
Universal Contanars (Uc) s hired U dasizners o
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20165
Ursa gor Soar woul Ik exposs the custom
obiect SolarPanel to 1 Customer porta. This
particula bt contais 150 fslds, and 3 majorty of
the flds ars technial codas ané ntaral informaton.
o should he seminisrstori the felde valssle
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20165
Cloud Kcks (K] s aboue t launch pubic st and s
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240 65.
Ursa Hajor Slar (UMS) has 3 discussion thread on s
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discussion thread = meant fo and to manitor i
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250165
ursa Hajor sotar s creaing an amployes experence
portal.
using audence targetin, haw should the Experience
designer st it up o that iferent pages i the partal
sppsrto diferant deparcments and ol within those
departments>
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290165
Cloud Kcks (k) s launching a new public markating
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Wt should € doto gt the
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Slsemingon Careqvers (5C) wans to swsamine
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ursa Hajor solar woud e 15 authentcted axcaml
users to be abe o search for Quote and Conlract
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ich o stardard fatures allow an sdminietrator to
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o More Homelesenecs (VH¥) s sbout tocrests 3 Mol tocts
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.7 Seting the defaul ownes orrecords
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Bor6s.
Ursa Hajor olar (uMS) s plaing to use Salastorce
Patnr Relatonship Henagement (PRH) to manape
partr lfacyce. UMS is awar that Salesforce R
con hlp with channel sals, lead distbution, and co-
marketing with gartnes.
whichthe features can b used ith Spfstorce 7Ry
o imorove partne sefservice?
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ot 65,
' consultant I seting up an exparence for a clent I
& new org. The dent insists on using standard profles
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350165
i stmiistrstor for Cioud Keks wants o rssts new
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.1 Cllk “Manage partar User”on the
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3601 65.
Cloud Kicks (€K s planning tofaunch a publi site.
The site willconain variety of digtl content,
incuging staic contant 25 wel a5 dyramic contant. CK.
is planring to se Content Daliery Network (CON)
e sestamant i rue sbout sing CON with
Experience Clous?
A1) CON can halp refaity by alowi
8. CON can elp il

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370165
' manager at ursa aje Solar I respensitlfor
reating an ediing only the community users for the
Partnr Commurity they have recenlyet up using
Experience Cloud. Homever, the manager s sbl to
mak organizationa! changes t the usor racords of
he mrmaluaers 32 el
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380 65.
Ursa Hajor solarcresed a public knowledge base
here boh authenticated customers
unauthenticated qusst usets can view Knovlsdge
rtices 2 8 8- anice offon to troublshoot ssues,
when creating a knovisg e, hich chackoas
Should be seected o that 3 con view the
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axor 65,
Ursa gor Soiar (U1S) s sing the Castomer Aczount
Poral template and would ik 1 diferentiae the
optons avaable on the ravigaton menu based on the
prfls o the suthentcated use visting thle
customr portl
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Ursa Hajor Solar (UMS) has busness and persen
sccounts it Salstorc org. UMS has partne portsls Mol tocts
creatas for I Siver parnars, Dreamouse Reaky
(DR and Cloud Kcks (CK)
UM implementation teamis crating usersfo s
partners. DR and CK usars do ot requie scces to
cpporcunies, eads, and campaons.
0 which two ways can implementation team most
efcienly create the -
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Cloud Kcks (k) wantsto organize contant on s site
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informatio,
tichthre festurss should CK us to accompih this
coalt
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Cloud Kicks has recently rolled out new Exparence
Cloud stefo s cugamers. The st has been
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490165,
“The Expertence Cloud managers besn asked 1o
ensure hat 2 Knowledge artice s vibi o nteral
Salstorce users, unasthericated vistors o the i,
and thicd party suthenticated users.
Which s sattings nesd o be onfiurss on the rst
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A7) st in Pubic Know!
1) Mo tis ke for ar revien.

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500 65.
W Computing wares to crats a skte that gives
Customers access o Knowledge artices and peer-to
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Dreamiiouse Realty (OR) plans t vt Individuals
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5801 65.
Ursa Hajor Solar woud ke content from Salstorce
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“The systam adminisoato at reambouse Realy (OR)
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600 65.
Nertharn sl Outftrs s 5 netwark o eselars who
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Universal Contaner s looking o buld 3 new sel-
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Universal Contaners (uC) updats s salsforce 1S
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1ofes.
Insightopia i planning to creste 3 high-performance site for s
partners. The Home page wilfesture multiple custom components
that will provide insights and trende slong with near real-time
updates.
‘Which template should Insightopia consider for s site?
A Help Center
B, Partner Central
€. Customer Account Portal
0. Build Your Own (LWR)
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20165
A consultan i setting up an experience for 3 client in a new org. The
client insits on using standard profiles for external users.
Which step i required in order to use standard profes in site?
A, Create a permission set with "Allow standard exteral
profiles” checked and assign to all external users.
8. Customer Community Plus Login Experience licenses
need to be used.
€. "Allow using standard external profiles for sef-
registration, user creation, and login” must be enabled
D) Ensure the standard profies have “Allow using standard
external profiles for sel-regisration, user creation, and
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3of65.
Cloud Kicks (CK) advises its dverse set of clients on how to use.
Experience Cloud. With new regulations taking effect, many of CK's
Clients want an easy and cost efective way to set up 3 site and gather
their customers’ communication preferences
How should CK help compile these preferences?
A" Create a Lightning Bolt soluton that already includesal
the preferences.
8. Create s Lightning Bolt solution with a template and =
ogin flow to gather the preferences.
C. ") Use the standard Preferences Chatbat to gather the
preferences.
0. Build a Service Consale to gather the preferences.
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4of6s.
Dreamtouse Realy (OR) has active partic
prospective buyers i ts Experience Cloud site that uses Chatte.
Recently, DR observed significant number of comments being
marked as spam. DR's Salesforce and Security teams did further
‘analysis and identiid the posts made by the spammers.
DR's Management team has decided to remove all the spammers’
posts and comments rom the Experience Cloud site
‘What should the Experience Cloud consultant recommend to remove.
them?
A" Utiize the Insights reports by creating and using a
custom acton to remove all the spammers' posts and
5. Submit a high-priorty case with Salesforce Support to
remove al of the spammers’ posts and comments. The
site will be under maintenance state until resoluton.
€. Experience Cloud site managers, moderators, and
‘admins work together to remove al the sgammers’
posts and comments manually.
0. Enable Experience Cloud Einstein festures to remove all
the spammers’ posts and comments a5 3 background
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5of65.
Northern Trail Outfittes (TO) i considering how to manage its
‘accounts for the B28 portion of its business. NTO uses person
‘sccounts for its B2C business, and business sccounts with related
contacts for its 628 business. NTO has several 528 customer accounts
that are very large. These accounts have chid accounts that represent
departments and opportunities at the department levelthat wil need
0 be visible to users t the parent account level. NTO has Customer
Community Plus icenses.
How should NTO manage its accounts in its Partner Community?
A" Extend the Standard Role Hierarchy setting departments
as chid accouns.
8. Enable the External Account Hierarchy setting
departments as ckd accounts.
C.(" Use the Business Accounts and Contacts with Sharing
Sets to grant adcitional record access as needed.
D) Since NTO has person accounts, it cannot use the
External Account Mierarchy and il need to use arouos
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6o 65.
Universal Containers (UC) has B2C customer department that uses.
person accounts o track and manage all B2C customers. UC has set
up 3 B2C ste using Salesforce Experience Cloud. The VP of 82C
business wants to enable sel-regisration on the portal so customers
an create theic own user accounts.
What should the Experience Cloud consultant at UC recommend so
that the new users self-registering on the B2C site are captured as.
person accounts in Salesforce?
A Create a custom seff-registration page and Apex handler
that creates a person account for each user sel-
registering on the portal.
8. Use the standard sel-registration configuration under
Experience Workspace and leave the default Account
feld empry.
C.(") Restrc the Account record type access to Person
‘Account record type only for the Site Guest User, 5o any.
account created is b default 3 oerson account.
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7ot 65.
Dreamscape Flowers is looking t launch a public e for s current
customers and prospects.
Which three actions are performed automatically when a site is
created using Experience Cloud?
Choose 3 answers
A" Creation of moderation critera that ae applied only to
guest users
8. Creation of 3 guest user record
€. Creation of sharing mechanisms that are available anly
to guest users
0.1 Creaton of a guest profile
£ Creation of x guast rols
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Bof65.
Ursa Major Solar (UMS) s evaluating Salesforce Partner Relatonship
Management (PRM) to help improve is current channel sales
performance.
In which two ways can Sslesforce PRM help UMS accelerste channel
sales?
Choose 2 answers
A" Enable partner ead routing
B Automate partner enttlement assignment in Channel
Sales teams
C.(") Extend sutomated quoting capabiltes to partners
Use partrer tieing in channel sals herarchy

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9ot 65.
Dreamrouse Realty (DR) recently created a sitefor potental buyers.
DR has a ich knowledge base organized in data categories and now
plans to make those Knowledge artices availabl to site users
Which two steps does DR need to take i order to ensure that new
‘articies show up i the site on an ongoing basis without manusl
Choose 2 answers
A" Map topics to data categories.
B Enable "Automate Topic Assignment” setting
C.(_ Map artices to Content Topics.
0. Enable "Share on Sites” setting.

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100f 65.
Which three considerations should be made when using Crieris-Based
Audences?
Choose 3 answers
A, Salesforce must be contacted f you need to use the
omain citeia in sandbax or Developer Edition rgs.
B Upt92,000 sudiences can be created.
C.(_ Components i the template header and footer sections
cannot be assigned to an audience.
0. Record Type critera cannot be assigned to 3 componert.
£, Domain criteia are not avaiable in sandbo or
Developer Ediion orgs.
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110f65.
An Experience st is buit in an Unlimited rg. Some of the pages.
within the site are exposed to guest users
How many page views are allowed per month?
A0 1 milion
5. Smilon
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“The Salesforce Administrator at Ursa Major Sola i trying to create 3
partner user for their Partner Communty that was built using
Sslesforce Experience Buider. However, the admin is not abie to
create it from the contact record.
What could be two reasons causing this issue?
Choose 2 answers
A" The Salesforce Administrator is not marked a5 3
delegated administrator on the parter accourt
B The Salesforce Administrator i not @ memberof the
Partner Communiy.
C.(7) The account record assaciated with the contact record s
ot enabled as a partner.
D. The Salesforce Administrator s not assigned a role in
Salesforce.
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130f65.
Univers Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view
their own cases even afte those cases are assigned to 3 support
agent?
A.) OWD and Apex Sharing
8. Sharing Set
€. Case co-ownership using Super User access
0. Sharing Map and custom permission set
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140165,
Universal Containers is implementing a Partner Communicy.
Which sharing setting would allow users to collsborate with their peers.
Wwho work for the same partner irm, but nat with any users outside of
theie fem?
A Site User Visibikty
B0 Portal User Visibilty
€. Community User Visilky
0. Chatter Group Member Visibilty

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150f 65.
Universal Containers is locking to onbard three new partners to the
community.
+ Each partner should have 3 branded experience containing their
colors and ogo.
+ Gold and Siver partners should have access to the Leads Inbox
component, but Bronze partners should not.
+ Bronze partners should not have access to the Leads tab.
How should an administrator sove for these requirements?
A, Create branding sets, audience targeting, and a custom
Navigation Menu component.
B0 Create branding sets, 2 separate page variation for each
partner, nd a custom Navigation Menu component.
€. Create branding sets, oudicnce targeting, ond navigation
meny targeting
D, Create » separate community for each partner with
audience targeting.
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(UMS) i using the Customer Account Porta template

‘and would lie to differentate the options avaiable on the navigation
menu based on the profie of the authenticated user visiting their
customer portal.
Which Experience Cloud functionality should UMS use to accomplish
this?
A" Sharing Rules
5. CSS Overrides
€. Permission Sets
0. Audience Targeting

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17 0f 65,
Cloud Kicks has recently roled out 3 new Experience Cloud sie fo its
customers. The site has been activated and the contacts have been
enabled as customer users. However, none of the users received their
login credentials in an email
What caused this issue?
A" The sender's email address was changed while it was
pending verication.
8. The wekome emails were not enabled for the sie.
C. ") The sender's email address was changed and not
venfied.
D) The roles were not enabled for the users.
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18.0f 65.
Get Cloudy Consuiting wants to leverage Metadsta AP for migrating
changes between environments
What are the three key features of Metadata APT?
Choose 3 answers
A" Metadata API might require manual migration for
changes that involve unsupported settings and features.
8. Metadata API can be used programmatically as wel as
dedlaratively.
C.(") Metadata APLis ideal for when the changes are complex.
Matadata APY s ideal when mutiple work streams are
involved.
£ Metadata APL supports migrating allsite settings and
features.
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created s publc knowledge base where both

suthenticated customers and unauthenticated guest users can view
Knowledge articles as a sefservice option o troubleshoot issues.
When creating a Knowledge articl, which checkbox should be selected
20 that al users can view the artcles?
A Visible to Customer
B, ) Visibl to Partner
€. Visible to Anyone
0. Visibl to Public Knowledge Base
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200 65.
‘An administrator for Cloud Kicks wantsta creste 3 new partner uss
for an existing sie
Which step does the administrator need to perform ight before
providing user detail and saving the user record?
A" Click "Manage Partner User" on the Account detai page,
then cick "Enable Partner User".
8. Click “Manage Partner User" on the Contact detail page,
then cick “Enable Customer User”.
C. " Click "New” on the User Setup page in Lightning
Experience.
D) Ensurethat the account is enabled as a partner account,
then chck “Enable Partner User” on the contact detal
page.
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210 65.
Insightopia's Experience Cloud site went live on the frst day o the.
Tast month. The aunch has been very successful, and the number of
‘community members has reached the first milestone of 10,000, The
Experience Cloud site manager wants to implement gamification
methods to increase engagement and adoption.
What should be the recommended approach for implementing
gamifcation?
. Use the Missions feature to assign badges to members
automatically.
B Use the Einstein game mechanics feature for
implementing gamification.
€. Buid flows to implement o cation for community
members.
0.0} Organize a community event to get ideas for
implemening gamiicaton.
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220165,
Cloud Kicks (CK) wants to create » publc ite o recruit potental
Volunteers. Volunteering events are stored in 3 custom
VolunteeringEvent object.
How can CK give guest users accessto » custom object?
A" Through guest user roles
B Through guest user Sharing Sets
C.(") Through guest user organization-wide defaults (OWD)
0. Through guest user Sharing Rules

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230165
Dreamrouse Realey recently created sie for potential buyers. The.
content s organized using topcs
Where can site users go to find out how current and popular 3 topic is?
A, Trending Topics Channel
8.0, Collaboration Dashboard
€. Topic’s detail page
0. Content Management Report
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230 65.
‘What are two ways 2 question can be escalated to 3 case?
Choose 2 answers
A" Automaticaly via Case Assignment Rules
5. Manuall by » moderator selecting “Escalate to Case” in
the feed
C.(") Manually by users commenting “Escalate”
Automatically via Process Bulder by meeting specied
crteria
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250 65.
Northern Trail Outfitters implemented a chatbet on its Experience
Cloud sie
Which three KPls could be used to help understand the chatbot's
impact on customer serice?
Choose 3 answers
A" Average Handle Time compared to Bot Session Time
Number oflead records created
Case deflection
Case Type by Issue.
(CSAT (Customer Satisfaction score)
‘You must select exactly 3 responses.
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2601 65.
Northern Trail Outfitters has 3 networkof resellars who are Partner
‘Communiy users. One of the resellers has requested that their parent
Company get View accass to cases creted by thei chid companes.
Which functonaliy will meet the requirement best?
. Move users who need case access to a higher levelin
the Role Hierarchy.
8. Create s Sharing Set for the Account.
€. Manually shere cases.
Configure an External Account Hierarchy.

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would lie content from Sslesforce CHS to be queried

when users search for keywords in s customer portal
Which setting must be turned on in order for Globl Search in
Experience Buider to query content in Salesforce CMS?
A" Gather Customer Insights Data must be selected.
B Sharing Rules must be set to Read/Wrte.
€. Communiy must be actvated.
0. Search must be enabled for the selected CMS Channel
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28 0f 65.
Cloud Kicks (CK) s planning to launch 3 publc site. The site wil
contain a variety of igial content, including stati content as wel a5
dynamic content. CK i planing to use Content Delivery Network
(con).
Which statement i true about using CON with Experience Cloud?
A.) CON can help availabilty by allowing remte cloing for
dynamic resources
B. CON can help consistency by attaching content
timestamps as key-value pairs o both static and
dynamic content.
€. CON can help performance by caching public resources.
CON can help relabiity by allowing local loning for
statc resources.
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29065
Ursa Major Solar (UMS) s planning to build » pertl for it partners.
ings, UMS willbe distributing leads to its partners in
Which standard component can UMS leverage if i elects to use Partner

Cantral template?
A Lead Disribution
5.Q Lead Inbox
€.0) Lead Selector
0.0 Lead Flow
[ Mark this item for Isterreview.
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300 65.
Dreamtouse Realty (DR) plans to invite indviduals from several new
companies to its Broker Portal and would ke o diferentiate the user
experience for each company.
Which three options should the DR system administrator use to
personalize the ook and feel of the portal for each new brokerage?
Choose 3 answers
A Branding Sets
Audience Sets
Page Variations
Audience Targeting
Partner User Roles

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31065
Which step does the system administrator have to take to create a
partner user?
. Create a partner queue, and add users to it
5. Select Enable Partner User from the Contact Detal page.
C. " Assign the Gold Partner permission to the user.
D7) Add the user to the All Partner Portal Users public group.
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320165,
Dreamrouse Realty (DR) s designing a digta experience fo its global
sl estate team. The resttors will need access to Knowledge, reports
‘and dashboards, and Leads coming i from the website. Leads are
converted to Opportunites by an internal DR deal desk.
Which lcense type meets this requirement?
A" Customer Community Plus
B Customer Community
€. Partner Community
0. Channel Account

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330165,
Cloud Kiks (CK) s launching 3 new public marketing site. The
company expects a large volume of raffc and wants to ensure is site
performs well. CK also wants repeat visitors to have the fastest
browsing experience possible.
What should CK do to get the best performing site?
A" Schedule Apex jobsto push content to users' browser
caches.
B Use Next Best Acton to predict what content to serveto
the user's browser:
C. ") Disable Visualorce to make all pages switch to
Lightning
0. Enable and configure the Content Delivery Network so
thet public content i cached.
Mark this iem for later review.

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Which companent can be embedded into an Experience Cloud sie to
start conversations with customers using the channels they prefer?
A Channel Menu
6. chat
€. Service Your Way
0. Service Console:
EEEER=
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350165
Ursa Major Solar (UMS) works with local instalston companies. The
installers need to collsborate with thei co-workers a¢ well a5 with
UMS staf.
Which user visbilty setting needs to be enabled at a minimum?
A, Portal User Visibity
B.Q) Site User Visibilty
€. Guest User Visibilty
0. Community User Visibiley
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360 65.
“The Universal Containers Experience Cloud admin needs to move a
site from one producton org to another producton org that it is not
directy connected to.
What i the recommendad choice for moving the site from one org to
the other?
A" Deployment via Metadata APL
B Publication via Experience Bulder
C. ") Deployment via Change Set
0. Lightning Bot Export and Installation

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¢ would like ts authenticated external users to be sble

o search for Quote and Contract objects but not Opportunity or Asset
objects.
Which two standard features allow an administrator to sccomplish
that?
Choose 2 answers
A" Remove Opportunity and Asset from the ik Menu
component in the property edior.
5. Remove Opportunity and Asset from the Autocomplete
object st in the Search component property editor.
C.(") Remove Opportunity and Asset from the Navigation
Menu component in the property editor
0.1 Remove Opportunity and Asset from the abject st i the
(Global Search Results component property editor.

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38 0f 65.
Cloud Kicks (CK) s about to launch publc site and is expecting very
high traffc in certin regions. CK will be using Content Delivery
Network (CON)
What should CK consider during the go-lie phase to prevent usabilty
A" K should provision and activate CON in those regions.

where traffic i low.
B. O should provision and activate CON in those regions
where taffic is high.
C. " CK should provision CDN in thase regions where trafic is
low and activate CON where trafic s high
D) CK should provision CON in those regions where trafficis
high and actvate CON where traffic s low.

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390 65.
“The system administrator at Dreamhouse Reaity (OR) i giving
Experience Builder access to two colleagues who wil be responsible for
creating and managing new microsites. One contrbutor needs to
create and customize the sit, but not publish it. The other colleague
is tasked with adcing contributors and publishing the finai sit.
Which Experience Builder roles should the system administrator
gront?
A" Builder and Experience Admin
8. Experience Admin and Publisher
€. Viewer and Publisher
0. Publisher and Builder

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00 65.
‘& manager at Ursa Major Solar i responsible for creating and editing
only the community users for the Partner Commnity they have
recently set up using Experience Cloud. However, the manager is able
o make organizationl changesto the user records of the internal
users s well,
What could be the possibe issue here?
A" The manager has been given the Manage Customer
Users permission.
B The manager has been given the Manage Profies and
Permission Sets permission.
C. ") The manager has been given the Manage User
permission
D) The manager has been given the Manage External Users
permission.

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a1of6s.
Universal Containers (UC) has hired UX designers to help improve.
brand recognition and has a new style guide it needs to implement to
unify branding across all o its Experience Cloud stes.
What should UC do to sccomplish this?
A" Create a custom theme to apply o all Experience Cloud
sites.
B Send the style guide to ste managers to implement.
€. Reference s shared Bootstrap CSS file in il o the sites
Create a custom template to apply to all Experience.
Cloud sites.
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o which three objects can the Partner Super User access be spplied?
Choose 3 answers
A Opportunties
Accounts.
Custom Objects
Campaigns.
Cases
Mark thi item for later review.
IR [ e ey
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o which three objects can the Partner Super User access be spplied?
Choose 3 answers
A Opportunties
Accounts.
Custom Objects
Campaigns.
Cases
Mark thi item for later review.
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430165
Ursa Major Solar would ke t2 expose the custom object Solarpanels:
01t customer portal. This partcular object contains 150 felds, and
majority of the fields are technica codes and interal iformation.
How should the administrator lmit the ields svailable i the customer
portal?
A" Utiize CSS overrides to hide unwanted fekds.
B0 Create a page variation fo the customer porta to hide:
unwanted fields
C.(") Use Field-Lavel Securty to remove access to the
unwanted filds
D) Utiize the Developer Cansale with coding to hide:
unwanted fields

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430165
Ursa Major Solar (UMS) i automating s business processes using
Sslesforce. UMS wants ts Platinum partners to be bl to approve
instalation projects and deals.
Choose 2 answers
A" Assign external users Super User accesson records and
create s digial experience for those users.
8. Assign external users as the co-oners on records and
create a digial experience for those users.
€. Add extemal users directly to approval queues and
create » digial experience for those users.
0. Assign external users as approvers on records and
create digial experience for those users.

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450165
Ursa Major Solar wants to give customers the abilty to add authorized
users to view usage, billng, and payment history.
Which permission should be granted to customers to 344 authorized
A" Delegated External User Administrator
B.0) View and Manage Users
€. Modify Al for Usage, Biling, and Payment History
0. View Content i Porals

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460165,
Cloud Kicks (CK) wants to organize content on s ite 5o that users
can easily search and browse for information.
Which three features should CK use to accomplish this gosl?
Choose 3 answers
A, Navigationsl Topics
5. g Featured Topics
€. Navigation Tree
8 Content Topics
€. Content Graph
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470t 65.
Cloud Kicks (CK) has buil 3 ste using Salesforce Experience Builder.
The CTO of CK wants to give customers the abily tolog i to the ste
using their Google credentials. CK also wants to access customers’
basic Google profile data when they log in $0 the company can serve
content that matches customers’ interests
How should the Experience Cloud consultant implement ths?
A" Set up a login flow for communities that accepts the
customers' Google credentials and matches with the
credentials stored on the user records in Salesforce.
B Create a custom self-registration page and a custom
ogin page by using Visualfrce and Apex contrallers.
C. ") Create an Authentication Provider by choosing Google s
the provider type and add relevant parameters t access.
the customers' basic profie data
0. Create custom login page using Lightning components
‘and use the Google REST API to access customers' basic
orofie data.
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480 65.
Cloud Kicks (CK) i using audience targeting to display pages snd
components to cetain users based on their assigned audience. The
New York Gity account contains multiple departments, sl of which
belong to that account. One of the page variations of the Home page
of CK's Experience Cloud site is assigned to the New York City
sudience. CK also has 3 Rich Content Editor companent within this
Home page that i assigned orly to the Legal Department audience.
Who will be able to see the Rich Content Editor component?
A, All loud Kicks Experience Cloud site members
B New York Gity audience members with the Legal
Department sharing set
€. Members thet are part of both the New York Gty
audience and the Legal Department audience
D.) Al New York Gity audience members
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Enter text here.
1 (UMS) i planning to use Salesforce Partner

Relationship Management (PRM) to manage partner ifecycle. UMS is
‘aware that Salesforce PRM can help with channel saes, lead
distibution, and co-marketing with prtners.
Which three features can be used with Salesforce PRM to improve
partner selfservice?
Choose 3 answers
A chat
AL Powered Knowledge Base
Case Escalation
Partner Incentvization Map
Partner Value Score Matrix

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5001 65.
Bloomingon Caregivers (BC) wants o streamine back-end processes
‘and workflows fo s employees. BC recentlylearmed about Lightning
Balt solutions for employees at 8 workd tour event.
Where should BC look for potentil Lightning Balt solutions?
Salesforce Accelerator Catalog
Salesforce AppExchange
Salesforce Acceleator Directory
Salesforce Connect
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S10f65.
Universal Containersis locking to build » new sel-service site. Users
will post questions, read Knowledge articles, and view case reports.
Users will not be registering deals or participating in any other sales
activey.
Which external user icense meets these requirements?
Authenticated Service Site User

External Identity
External Community Plus
Customer Community Plus

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520165
How can records owned by Customer Community users be shared with
internal users?
A, Create a Share Group for a Customer Communiy profile
that s not sssociatad with 3 Sharing Set.
B Use the standard Is Owned By External User checkbox
o records to create a criteia-based sharing rule to
share records owned by Customer Community users
with al internal users.
€. Create an owner-based sharing rue to share records
‘onned by Customer Communiy role with alinternal
D.0") Create a Sharing Set that includes a Customer
Comemunity profile and creste o Shers Group for the
Sharing Set

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530165
The Experience Cloud manager has been asked to ensure that a
Knowledge arice is visble o internal Salesforce users,
unauthenticated visitors to the site, nd third-party authenticated
Which two settings need to be configured on the draft article before it

is published?
Choose 2 answers
A" Visile in Publc Knowledge Base
5. Visible to Employee
€. Visile o Partner
0. Visibl to Guest User

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50165
Univers Containers (UC) i looking to create a ste that supports
channel sals, lead distrbution, and deal registration.
Which template should UC select?
A Build Your Own
B Customer Account Portal
€. Help Center
0. Partner Central
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550 65.
Ursa Major Solar (UMS) has 3 discussion thread on its Experience.
Cloud site for customersto provide feedback on the company's latest
product release. To help ensure new members understand what the
discussion thread is mesnt for and to monitor thei first posts, UMS
‘would like to approve the fist postof any new member who has
Joined within 7 ays or less
What is needed to configure this?
A" Create a moderation rule with the appropriate content
critera.
8. Create a Community moderator with Delete permissions.
€. Create a Community moderator with Approval
permissions.
D) Create a moderation rule with the appropriate member
crtera.
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560 65.
Universal Containers has recentl launched 3 ste for it recailers.
Retailrs are able to collsborate with other retales around
topics; however, etail managers aren't abl to see records owned by
their peers and subordinates.
What should be done to resolve the ssu
Q) Retail managers need to b given Super User access

B.) A Sharing Set nesds to be created.
€. A Sharing Rule needs to be created
D Retail managers need to be put n the executive rol in
the Role Hierarchy.
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570 65.
Ursa Major Solar is creating an employee experience porta.
Using audience targeting, how should the Experience designer set it
up 5o that diferent pages in the portal appear to diferent
departments and roles within those departments?
A" By using Domain criteria and cresting custom domains.
for each department o role to access the portal
8. By using Profil critera and selecting the Service profle
C. ") By using User criteria and selecting appropriate user
fiekis on CRM objects
0. By using Location criteria and specifying which 1P
address apphes to each department and domain
Mark this tem for Iater review:

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Containers (UC) updates its Salesforce CMS content often o

meet the needs of its customers. The site builder wants to use
template with out-of-the-box components that dynamically update the
CMS content on ts Experience Cloud site.
Which template should the site buider use?
A Build Your Own (Aura)
B, Customer Service
€. Salesforce Tabs + Visualforce:
0. Build Your Own (LWR)
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590 65.
Univers Containersis laning to build 3 community where
customers will be able to view Knowledge articles and chat ive with &
support agent.
What shoul the sdministrator use to configure the chat functionality?
Service Channel and Chatter
Experience Bulder and Chatter
Chat setup flow in the Service Console
Service Console and Service Channe!

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60 0f 65.
o More Homelessness (NMH) is about to create 3 public sitefor
Volunteers where they wil be able o sign up for volunteering
opportunites at local events. Each registration wil result n 3 record
being crested for 8 custom EventRegistration object.
Which three considerations should NHH keep in mind for records
created by quest users?
Choose 3 answers
A" Any active user in an org can be assigned as the default
owner of records created by guest users.
B. Queues cannot be assigned as oners of records created
by guest users.
C.(") Default owner does not need Read/Wrie access to view
e records created by guest users.
D, Setting the default owner for records created by uests
s an option n Experience Cloud sies.
£, When possibl, one should create and assign queues a5
‘owners of recards crested by ouest users.
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6101 65.
Cloud Kicks (CK) wants to use its existing single sign-on (S50)
Identity Provider with its new Experience Cloud site.
(CK wants to use the Just-in-Time Provisioning festure for Experience.
Cloud.
Which value is required n the user type?
() Standard
5.0 Usemame
c. Entiy D
0. Federation ID

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6201 65.
Northern Trail Oufitters (NTO) i planning to create an HR help desk
for its employees. IT recommends using Experience Cloud to build the
HR help desk app.
What shoukd NTO consider when buiding the HR help desk apg?
A, R user profile is only available in Enterprise and
Performance Editons with HR permission set license.
B The HR help desk app can centralze knowledge and seif
service in to one experience site.
€. R user proile is only available in Employee Cloud with
Employee permission set icense.
D, The HR help desk app can centralize Chatter from all
related active Experience Cloud sies in the org.
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(UMS) has business and person accounts n s

Salesforce org. UMS has partner portals created fo ts Siver partners,
DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Implementation team is creating users or ts partners. DR and
(CK users do not require access to opportunities, leads, and campaigns.
In which two ways can the imy mentation team most efficiently
create the partner users?
Choose 2 answers
A, Assign Customer Community Plus icense to partner
B. Assign Partner Commuity license to partner users.
C. " Only person accounts can be created as partner users.
Only business accounts can be created as partner users.
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64 0f 65.
Cloud Kicks (CK) i the process of updating and retring multiple
Experience Cloud sites on ts one org
What should CK consider before taking acton s it inactivates and
brings on new sites?
A Each org can have up to 100 Experience Cloud sites;
preview sites don't count toward that limit.
8. Each org can have up to 100 Experience Cloud sites;
preview sites count toward that imit but nactive sites
do ot
€. ") Each org can have up to 100 Experience Cloud sites;
active, preview, and inactive sies all count toward that
i,
D Each org can have up 1o 100 Experience Cloud sites a5
ong as they are actve.

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65 0f 65.
AW Computing wants to create it that gives customers access to
Knowledge articles and peer-to-peer conversations, with the aim of
decreasing the number of call to s support organizston,
‘What should AW Computing do to accomplish this goal?
A" Give access to it interal orgs using Chatter groups
B Open is Slack implementation toall customers
€. Create a site with the Customer Service template
0. Create a site with the Marketing Microsite template

&. Transcript Details x + vy = aa x
€ C@ @ webassessor.com/wa.do?id =24303059&page =transcriptDetails@:returnURL=home.do%3Fpage%3DCANDIDATE%26tabs%3D1
Exam: Salesforce Certified Experience Cloud Consultant

Date Completed: 11 May 2023
Time Taken: 45 minutes of 105 minutes total
Resu Pass
Percantage Correct
Experience Cloud Basics 100%
Sharing, Visibility and Licensing 80%
Branding, Personalization and Content 77%
] Templates and Themes 66%
‘q User Creation and Authentication 62%
!
t Adoption and Analytics 100%
\ Administration, Setup and Configuration 73%
(| Customization Considerations and Limitations 100%
Congratulations! You have successfully completed the certification exam to become a Salesforce Certified Experience Cloud Consultant. Welcome to the
Salesforce worldwide community of Certified Professionals!
© Copyright 2000-2022 Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners. Salesforce values your privaci To learn
more, check out our Privacy Statement.
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65 of 65.
Ursa Major Solar (UMS) is planning to build a portal for its
partners. Among other things, UMS will be distributing leads to
\ its partners in the portal.
Which standard component can UMS leverage if it elects to use

‘ Partner Central template?
AO Lead Inbox
B.(~) Lead Distribution
C..>) Lead Flow
D..) Lead Selector
Mark this item for later review,
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64 of 65.
{ Universal Containers (UC) updates Its Salesforce CMS content
often to meet the needs of Its customers. The site bullder wants
\ to use a template with out-of-the-box components that
dynamically update the CMS content on its Experience Cloud
site.
Which template should the site builder use?

A.() Build Your Own (Aura)
B. @ Customer Service
C.(>) Build Your Own (LWR)
D. Salesforce Tabs + Visualforce
ae
Mark this item for later review .
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Time Rem hg : 01:04:31
63 of 65.
No More Homelessness (NMH) is about to create @ public site for
volunteers where they will be able to sign up for volunteering
\ opportunities at local events, Each registration will result in a
: record being created for a custom EventRegistration object.
, Which three considerations should NMH keep in mind for records
created by guest users?
Choose 3 answers
A. @ Setting the default owner for records created by
guests Is an option in Experience Cloud sites.
B./_ | Default owner does not need Read/Write access to
view the records created by quest users.
C./ | Queues cannot be assigned as owners of records
created by guest users.
D.@ When possible, one should create and assign
queues as owners of records created by guest
users.
Any active user in an org can be assigned as the
default owner of records created by guest users.
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62 of 65.
I The Universal Containers Experience Cloud admin needs to move
a site from one production org to another production org that It
\ is not directly connected to.
What is the recommended choice for moving the site from one
i org to the other?
A.() Publication via Experience Builder
B.() Deployment via Change Set
C.@ Lightning Bolt Export and Installation
D./) Deployment via Metadata API
Mark this item for later review. ener °
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‘
* 61 of 65.
| Which three considerations should be made when using Criteria~
Based Audiences?
Choose 3 answers
} A. @ Domain criteria are not available in sandbox or
' Developer Edition orgs.
B. @ Components in the template header and footer
sections cannot be assigned to an audience.
C./_ | Salesforce must be contacted if you need to use
the domain criteria in sandbox or Developer
Edition orgs.
D./_ | Up to 2,000 audiences can be created.
E. @% Record Type criteria cannot be assigned to a
component.
Mark this item for later review.
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60 of 65.
Ursa Major Solar would like content from Salesforce CMS to be
queried when users search for keywords in Its customer portal.
Which setting must be turned on in order for Global Search in
Experience Builder to query content in Salesforce CMS?
A.” ) Sharing Rules must be set to Read/Write,
B.() Gather Customer Insights Data must be selected.
C.@ Search must be enabled for the selected CMS
Channel.
D.(-) Community must be activated,
Mark this Item for later review.

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59 of 65.
Get Cloudy Consulting wants to leverage Metadata API for
migrating changes between environments.
What are the three key features of Metadata API?
Choose 3 answers
A. @ Metadata API might require manual migration for
changes that involve unsupported settings and
features.
B. | Metadata API can be used programmatically as
well as declaratively.
Metadata API Is Ideal when multiple work streams
are involved
i
Metadata API is ideal for when the changes are

«J
complex.
E.) Metadata API supports migrating all site settings
and features.
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58 of 65.
DreamHouse Realty (DR) has active participation of home
owners and prospective buyers in its Experience Cloud site that
. uses Chatter. Recently, DR observed a significant number of
comments being marked as spam. DR’s Salesforce and Security
teams did further analysis and identified the posts made by the
spammers.
DR's Management team has decided to remove all the
spammers’ posts and comments from the Experience Cloud site.
J What should the Experience Cloud consultant recommend to
remove them?
\ A. @ Utilize the Insights reports by creating and using a
custom action to remove all the spammers’ posts
and comments.
B.() Submit a high-priority case with Salesforce
Support to remove all of the spammers’ posts and
comments. The site will be under maintenance
state until resolution.
C.() Experience Cloud site managers, moderators, and
admins work together to remove all the
spammers’ posts and comments manually.
D.() Enable Experience Cloud Einstein features to
remove all the spammers’ posts and comments as
a background action.
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57 of 65.
Universal Containers has recently launched a site for its
retailers, Retailers are able to collaborate with other retailers
\ around topics; however, retail managers aren't able to see
i records owned by their peers and subordinates.
\ What should be done to resolve the issue?
A.) A Sharing Set needs to be created.

B.() A Sharing Rule needs to be created.
C.() Retail managers need to be put in the executive
role in the Role Hierarchy.
D. @ Retall managers need to be given Super User
access.
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56 of 65.
I Cloud Kicks (CK) advises Its diverse set of clients on how to use
Experience Cloud. With new regulations taking effect, many of
\ Ck's clients want an easy and cost effective way to set up a site
and gather their customers’ communication preferences.
i How should CK help compile these preferences?
A.) Use the standard Preferences Chatbotto gather
the preferences.
B.() Create a Lightning Bolt solution that already
includes all the preferences.
Create a Lightning Bolt solution with a template
and a login flow to gather the preferences.
D./) Build a Service Console to gather the preferences.
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55 of 65.
An Experience site is built in an Unlimited org. Some of the
pages within the site are exposed to guest users.
How many page views are allowed per month?
’ A.(~) 500,000
iy
B.) 100,000
¢.>) 5S million
D.© i million
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54 of 65.
I Northern Trail Outfitters (NTO) Is considering how to manage its
accounts for the 82B portion of Its business. NTO uses person
\ accounts for its B2C business, and business accounts with
} related contacts for its B2B business. NTO has several B2B
customer accounts that are very large. These accounts have
i child accounts that represent departments and opportunities at
the department level that will need to be visible to users at the
parent account level. NTO has Customer Community Plus
licenses.
How should NTO manage its accounts in its Partner Community?
A.) Use the Business Accounts and Contacts with
Sharing Sets to grant additional record access as
needed. ener °
B..) Extend the Standard Role Hierarchy setting
departments as child accounts.
C.@ Since NTO has person accounts, it cannot use the
External Account Hierarchy and will need to use
groups and sharing rules to grant the required
record access. S
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53 of 65.
Universal Containers is implementing a customer community.
\ What sharing mechanism should be used to allow customers to
: view their own cases even after those cases are assigned to a
support agent?
A.) Sharing Map and custom permission set

B.(-) OWD and Apex Sharing
C.() Case co-ownership using Super User access
D.@ Sharing set
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i 52 of 65.
I Universal Containers (UC) Is looking to create a site that
\ supports channel sales, lead distribution, and deal registration.
} Which template should UC select?
' A.() Customer Account Portal
B.¢) Build Your Own
C..) Help Center
D.@ Partner Central
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x @®
” KRYTERION”
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51 of 65.
Cloud Kicks has recently rolled out a new Experience Cloud site
for its customers, The site has been activated and the contacts
\ have been enabled as customer users. However, none of the
i users received their login credentials in an email.
iy What caused this issue?
A. @ The welcome emails were not enabled for the site.
B. The sender's emai! address was changed and not
verified.
c. The roles were not enabled for the users.
D. The sender's email address was changed while it
was pending verification.
Webassessor
KX“KRYTERION’
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50 of 65.
Which step does the system administrator have to take to create
a partner user?
1 A.) Add the user to the All Partner Portal Users public
Hl group.
' B. >) Create a partner queue, and add users to it.
C.) Assign the Gold Partner permission to the user.
D.@ Select Enable Partner User from the Contact Detail
page.
ener °
Webassessor x
x @®
” KRYTERION”
BM partner

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49 of 65.
A consultant is setting up an experience fora client in a new
org, The client insists on using standard profiles for external
\ users,
Which step is required in order to use standard profiles in a site?
A.) Customer Community Plus Login Experience
licenses need to be used.
B.() Create a permission set with "Allow standard
external profiles" checked and assign to all
external users.
C.(>) Ensure the standard profiles have "Allow using
standard external profiles for self-registration,
user creation, and login" set to True.
“Allow using standard external profiles for self-
registration, user creation, and login” must be
enabled.
Webassessor x
x ®|8
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partner

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48 of 65.
Cloud Kicks (CK) Is In the process of updating and retiring
multiple Experience Cloud sites on Its one org.
What should CK consider before taking action as it inactivates
and brings on new sites?
A. @ Each org can have up to 100 Experience Cloud
sites; active, preview, and inactive sites all count
toward that limit.
B.() Each org can have up to 100 Experience Cloud
sites as long as they are active.
C.() Each org can have up to 100 Experience Cloud
sites; preview sites count toward that limit but
inactive sites do not.
D.(-) Each org can have up to 100 Experience Cloud
sites; preview sites don't count toward that limit. cme aa

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47 of 65.
A manager at Ursa Major Solar is responsible for creating and
editing only the community users for the Partner Community
\ they have recently set up using Experience Cloud. However, the
i manager is able to make organizational changes to the user
records of the internal users as well.
What could be the possible issue here?
A.) The manager has been given the Manage External
Users permission.
B.() The manager has been given the Manage User
permission.
The manager has been given the Manage Profiles
and Permission Sets permission.
D.( >) The manager has been given the Manage
Customer Users permission.
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x ®|8
If KRYTERION”
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46 of 65.
Northern Trail Outfitters Implemented a chatbot on Its
Experience Cloud site.
Which three KPIs could be used to help understand the chatbot's
impact on customer service?
Choose 3 answers
A. @ Case deflection
B. @ Number of lead records created
CG.) Case Type by Issue
D./ | Average Handle Time compared to Bot Session
Time
E. @% CSAT (Customer Satisfaction score)
ener °
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x @®
” KRYTERION”
KXet OBAL TESTING SOLUTIONS
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45 of 65.
DreamHouse Realty (DR) recently created a site for potential
buyers, DR has a rich knowledge base organized in data
\ categories and now plans to make those Knowledge articles
: available to site users.
‘ Which two steps does DR need to take in order to ensure that

new articles show up in the site on an ongoing basis without
manual intervention?
Choose 2 answers
A.) Enable "Share on Sites" setting.
B. @ Map topics to data categories.
C./ | Map articles to Content Topics.
D.@ Enable "Automate Topic Assignment” setting.
Mark this item for later review. az =
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x ®|8
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44 of 65.
I Cloud Kicks (CK) wants to create a public site to recruit potential
volunteers. Volunteering events are stored In a custom
\ VolunteeringEvent object.
How can CK give guest users access to a custom object?
A.) Through guest user Sharing Sets
B.() Through guest user roles
C.) Through guest user organization-wide defaults
(Owb)
© Through guest user Sharing Rules

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43 of 65.
Ursa Major Solar (UMS) is planning to use Salesforce Partner
Relationship Management (PRM) to manage partner lifecycle.
\ UMS is aware that Salesforce PRM can help with channel sales,
i lead distribution, and co-marketing with partners.
i Which three features can be used with Salesforce PRM to
improve partner self-service?
Choose 3 answers
A. @ Partner Value Score Matrix
B. | Partner Incentivization Map
C. @ Al-Powered Knowledge Base
D.@ Chat
E. (| Case Escalation
Mark this item for later review. =]
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42 of 65.
I The Experience Cloud manager has been asked to ensure that a
Knowledge article Is visible to internal Salesforce users,
\ unauthenticated visitors to the site, and third-party
authenticated users.
i Which two settings need to be configured on the dreft article
before it is published?
Choose 2 answers
A.|_) Visible in Public Knowledge Base
B. @ Visible to Guest User
C.[) Visible to Employee
D.@ Visible to Partner
ener °
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41 of 65.
Ursa Major Solar (UMS) works with local installation companies.
The installers need to collaborate with their co-workers as well
\ as with UMS staff,
Which user visibility setting needs to be enabled at a minimum?

A.) Guest User Visibility
B. @ Site User visibility
€./>) Community User Visibility
D.() Portal User Visibility
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40 of 65.
I Ursa Major Solar (UMS) has business and person accounts In Its
Salesforce org. UMS has partner portals created for Its Silver
\ partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Implementation team is creating users for its partners.
i DR and CK users do not require access to opportunities, leads,
and campaigns.
In which two ways can the implementation team most efficiently
create the partner users?
Choose 2 answers
A.) Only person accounts can be created as partner
users.
Assign Customer Community Plus license to ener °
partner users.
C./_ | Only business accounts can be created as partner
users. _
D.@ Assign Partner Community license to partner
users.
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x @®
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39 of 65.
Universal Containers is implementing a Partner Community.
\ Which sharing setting would allow users to collaborate with their
i peers who work for the same partner firm, but not with any
users outside of their firm?
A. © Portal User Visibility
B.() Site User visibility
¢.>) Chatter Group Member Visibility
D.() Community User Visibility
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38 of 65.
I Cloud Kicks (CK) has bullt a site using Salesforce Experience
Bullder, The CTO of CK wants to give customers the ability to log
\ in to the site using their Google credentials. CK also wants to
access customers’ basic Google profile data when they log in so
the company can serve content that matches customers’
‘ interests.
How should the Experience Cloud consultant implement this?
A.() Create a custom login page using Lightning
components and use the Google REST API to
access customers’ basic profile data.
© Create an Authentication Provider by choosing
Google as the provider type and add relevant
parameters to access the customers’ basic profile =
data. ales
C.(-) Set up a login flow for communities that accepts
the customers’ Google credentials and matches
with the credentials stored on the user records in
Salesforce.
D.(-) Create a custom self-registration page and a S
Webassessor x
x @®
What is needed to configure this?
A. © Create a moderation rule with the appropriate
member criteria.
B.() Create a moderation rule with the appropriate
content criteria
C.() Create a Community moderator with Delete
permissions.
D.(-) Create a Community moderator with Approval
permissions.
' Mark this item for later review.
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x ®|8
If KRYTERION”
partner

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36 of 65.
An administrator for Cloud Kicks wants to create a new partner
user for an existing site,
Which step does the administrator need to perform right before
providing user details and saving the user record?
A.) Ensure that the account is enabled as a partner
account, then click "Enable Partner User" on the
contact detail page.
B.() Click "New" on the User Setup page in Lightning
Experience.
Click "Manage Partner User" on the Contact detail
page, then click "Enable Customer User".
D.() Click "Manage Partner User" on the Account detail
page, then click "Enable Partner User"

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35 of 65.
What are two ways @ question can be escalated to a case?
\ Choose 2 answers
A. @ Manually by a moderator selecting "Escalate to
Case" in the feed
’ B. @ Automatically via Process Builder by meeting
' specified criteria
C.) Manually by users commenting "Escalate"
D.(_ | Automatically via Case Assignment Rules
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Webassessor x
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34 of 65.
{ Cloud Kicks (CK) Is using audience targeting to display pages
and components to certain users based on thelr
\ assigned audience. The New York City account contains multiple
departments, all of which belong to that account. One of the
page variations of the Home page of CK's Experience Cloud site
\ is assigned to the New York City audience. CK also has a Rich
Content Editor component within this Home page that is
assigned only to the Legal Department audience
Who will be able to see the Rich Content Editor component?
A. @ Members that are part of both the New York City
audience end the Legal Department audience
B.() All New York City audience members
C.() New York City audience members with the Legal ener °
Department sharing set
D.() All Cloud Kicks Experience Cloud site members

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x @®
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33 of 65.
Northern Trail Outfitters (NTO) is planning to create an HR help
desk for its employees. IT recommends using Experience Cloud
\ to build the HR help desk app.
What should NTO consider when building the HR help desk app?
A.) HR user profile is only available in Enterprise and
Performance Editions with HR permission set
license.
B.() HR user profile is only available in Employee Cloud
with Employee permission set license.
C.() The HR help desk app can centralize Chatter from
all related active Experience Cloud sites In the org
The HR help desk app can centralize knowledge
and self service in to one experience site.
Webassessor x
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32 of 65.
{ The Salesforce Administrator at Ursa Major Solar Is trying to
create a partner user for their Partner Community that was bullt
\ using Salesforce Experience Bullder. However, the admin Is not
able to create it from the contact record.
iy What could be two reasons causing this issue?
Choose 2 answers
A. @ The Salesforce Administrator is not assigned a role
in Salesforce,
The account record associated with the contact
record is not enabled as a partner.
C./_ | The Salesforce Administrator is not a member of
the Partner Community. ener °
D.| | The Salesforce Administrator is not marked as a
delegated administrator on the partner account.

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31 of 65.
DreamHouse Realty recently created a site for potential buyers.
The content is organized using topics.
Where can site users go to find out how current and popular a
topic is?
A.) Collaboration Dashboard
B.() Topic's detail page
¢.(>) Content Management Report
D.@ Trending Topics Channel
Webassessor x
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If KRYTERION”
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‘
- 30 of 65.
I Insightopla |s planning to create a high-performance site for Its
partners. The Home page will feature multiple custom
\ components that will provide Insights and trends along with near
real-time updates.
i Which template should Insightopia consider for its site?
A. @ Build Your Own (LWR)
B..) Partner Central
C.(>) Help Center
D..) Customer Account Portal
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x @®
” KRYTERION”
BM partner

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29 of 65.
Ursa Major Solar would like its authenticated external users to
be able to search for Quote and Contract objects but not
\ Opportunity or Asset objects.
Which two standard features allow an administrator to
i accomplish that?
Choose 2 answers
A. @ Remove Opportunity and Asset from the object list
in the Global Search Results component property
editor.
B./ | Remove Opportunity and Asset from the Tile Menu
component In the property editor.
C.@ Remove Opportunity and Asset from the
Autocomplete object list in the Search component
property editor.
D.( | Remove Opportunity and Asset from the
Navigation Menu component in the property editor.
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x ®|8
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28 of 65.
I Ursa Major Solar created a public knowledge base where both
authenticated customers and unauthentleated guest users can
\ view Knowledge articles as a self-service option to troubleshoot
4 issues.
{ When creating a Knowledge article, which checkbox should be
selected so that all users can view the articles?
A.) Visible to Partner
B._) Visible to Anyone
C.() Visible to Customer
D.@© Visible to Public Knowledge Base
corm >
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x @®
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27 of 65.
Ursa Major Solar Is creating an employee experience portal.
\ Using audience targeting, how should the Experience designer
: set it up so that different pages in the portal appear to different
departments and roles within those departments?
A.@ By using User criteria and selecting appropriate
user fields on CRM objects
B.() By using Domain criteria and creating custom
domains for each department or role to access the
portal
C.() By using Location criteria and specifying which IP
address applies to each department and domain
D.¢ >) By using Profile criteria and selecting the Service
profile
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26 of 65.
I Insightopla's Experience Cloud site went live on the first day of
the last month. The launch has been very successful, and the
\ number of community members has reached the first milestone
of 10,000. The Experience Cloud site manager wants to
implement gamification methods to increase engagement and
i adoption.
What should be the recommended approach for implementing
gamification?
A.) Organize a community event to get ideas for

implementing gamification.
B. Use the Einstein geme mechanics feature for
implementing gamification. =
C..>) Build flows to implement gamification for cme aa
community members.
D.@ Use the Missions feature to assign badges to
members automatically.
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x @®
If KRYTERION”
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25 of 65.
Cloud Kicks (CK) wants to organize content on its site so that
users can easily search and browse for information.
Which three features should CK use to accomplish this goal?
' Choose 3 answers
A.” ) Navigation Tree
B. @ Navigational Topics
©. @ Featured Topics
D./_ | Content Graph
E. @% Content Topics
Esa
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24 of 65.
I Ursa Major Solar would like to expose the custom object
SolarPanels to Its customer portal. This particular object contains
\ 150 fields, and a majority of the fields are technical codes and
internal information.
‘ How should the administrator limit the fields available in the

customer portal?
A. @ Use Field-Level Security to remove access to the
unwanted fields.
B.() Create a page variation for the customer portal to
hide unwanted fields,
C.() Utilize the Developer Console with coding to hide
unwanted fields.
D.(~) Utilize CSS overrides to hide unwanted fields. ener °

Webassessor x
x @®
” KRYTERION”
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Salesforce Certi d Experience Cloud Consultant
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23 of 65.
Universal Containers is looking to onboard three new partners to
the community,
\ + Each partner should have a branded
: experience containing their colors and logo.
Gold and Silver partners should have access to the Leads
, Inbox component, but Bronze partners should not.
Bronze partners should not have access to the Leads tab.
How should an administrator solve for these requirements?
A.) Create branding sets, a separate page variation for
each partner, and a custom Navigation Menu
component.
B.() Create a separate community for each partner
with audience targeting.
C.@ Create branding sets, audience targeting, and
navigation menu targeting.
D.() Create branding sets, audience targeting, and a
custom Navigation Menu component.
Webassessor x
x ®|8
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22 of 65.
To which three objects can the Partner Super User access be
applied?
Choose 3 answers
A.() Campaigns
{ B, @ Custom Objects
C.@ Cases
D. @ Opportunities
E./ | Accounts
ener °
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x @®
” KRYTERION”
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21 of 65.
Ursa Major Solar wants to give customers the ability to add
authorized users to view usage, billing, and payment history.
Which permission should be granted to customers to add
authorized users?
A.) View and Manage Users
B. @ Delegated External User Administrator
¢.(>) View Content in Portals
D.() Modify All for Usage, Billing, and Payment History
Ea
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Webassessor x
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20 of 65.
{ The system administrator at Dreamhouse Realty (DR) Is glving
Experience Bullder access to two colleagues who will be
\ responsible for creating and managing new microsites. One
contributor needs to create and customize the site, but not
publish it. The other colleague is tasked with adding contributors
i and publishing the final site.
Which Experience Builder roles should the system administrator
grant?
A. @ Builder and Experience Admin
B.() Viewer and Publisher
C.>) Publisher and Builder
D.) Experience Admin and Publisher =
comes °

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x @®
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19 of 65.
Universal Containers is planning to build a community where
customers will be able to view Knowledge articles and chat live
with a support agent.
What should the administrator use to configure the chat

functionality?
A. .) Service Channel and Chatter

B. © Chat setup flow in the Service Console
C.(>) Experience Builder and Chatter
D. Service Console and Service Channel
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‘
i 18 of 65.
I Which component can be embedded Into an Experience Cloud
site to start conversations with customers using the channels
\ they prefer?
A.) Chat
{ B.() Service Your Way
©.@ Channel Menu
D./) Service Console
ener °
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17 of 65.
Dreamscape Flowers is looking to launch a public site for its
current customers and prospects.
Which three actions are performed automatically when a site is
created using Experience Cloud?
Choose 3 answers
A.) Creation of moderation criteria that are applied
only to guest users
B.(_ | Creation of a guest role
C.@ Creation of a quest profile
D.@ Creation of sharing mechanisms that are available
only to guest users
E. @ Creation of a guest user record
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16 of 65.
{ DreamHouse Realty (DR) plans to Invite Individuals from several
new companies to its Broker Portal and would like to
\ differentiate the user experience for each company.
Which three options should the DR system administrator use to
i personalize the look and feel of the portal for each new
brokerage? *
Choose 3 answers
A. @ Page Variations
B. @ Audience Targeting
C./) Audience Sets
D.@ Branding sets
E Partner User Roles ener °

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x @®
” KRYTERION”
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‘
"45 of 65.
| How can records owned by Customer Community users be
shared with internal users?
: © Create a Sharing Set that includes a Customer

' Community profile and create a Share Group for
the Sharing Set.
B.() Create an owner-based sharing rule to share
records owned by a Customer Community role
with all internal users.
C.(>) Use the standard Is Owned By External User
checkbox on records to create a criteria-based
sharing rule to share records owned by Customer
‘Community users with all internal users,
D.() Create a Share Group for a Customer Community
profile that Is not associated with a Sharing Set.
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14 of 65.
I Ursa Major Solar (UMS) wants to streamline back-end processes
and workflows for Its employees. UMS recently learned about
\ Lightning Bolt solutions for employees at a world tour event.
Where should UMS look for potential Lightning Bolt solutions?
A. (>) Salesforce Accelerator Directory

B.() Salesforce Accelerator Catalog
C.() Salesforce Connect
D.@ Salesforce AppExchange
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13 of 65.
Cloud Kicks (CK) wants to use Its existing single sign-on (SSO)
Identity Provider with its new Experience Cloud site.
CK wants to use the Just-in-Time Provisioning feature for
Experience Cloud.
Which value is required in the user type?
A.) Standard
B.() Username
c.) Entity 1D
D.@ Federation 1D
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12 of 65.
{ Ursa Major Solar (UMS) Is evaluating Salesforce Partner
Relationship Management (PRM) to help Improve Its current
\ channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate
‘ channel sales?
Choose 2 answers
A.(_ | Use partner tiering in channel sales hierarchy
B./_| Automate partner entitlement assignment in
Channel Seles teams
C. @ Enable partner lead routing
D. @ Extend automated quoting capabilities to partners
eaear .
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x @®
” KRYTERION”
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11 of 65.
Ursa Major Solar (UMS) is automating its business processes
using Salesforce, UMS wants its Platinum partners to be able to
\ approve installation projects and deals.
Choose 2 answers
A.,) Assign external users as the co-owners on records
and create a digital experience for those users.
B. (| Assign external users Super User access on
records and create a digital experience for those
users.
Add external users directly to approval queues and
create a digital experience for those users.
Assign external users as approvers on records and
create a digital experience for those users.
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10 of 65.
{ Cloud Kicks (CK) Is about to launch a public site and Is expecting
very high traffic In certain regions. CK will be using Content
\ Delivery Network (CDN).
What should CK consider during the go-live phase to prevent
i usability issues?
A.() CK should provision CDN in those regions where

traffic is low and activate CDN where traffic is
high.
‘CK should provision and activate CON in those
regions where traffic is low.
a ‘CK should provision and activate CDN in those
regions where traffic is high. ener °
D.,~) CK should provision CDN in those regions where
traffic is high and activate CDN where traffic is —
low.

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x ®
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9 of 65.
DreamHouse Realty (DR) is designing a digital experience for its
global real estate team. The realtors will need access to
\ Knowledge, reports and dashboards, and Leads coming in from
4 the website. Leads are converted to Opportunities by an internal
(| DR deal desk.
Which license type meets this requirement?

A. @ Partner Community
B.() Customer Community Plus
€.(>) Customer Community
D. Channel Account
Webassessor x
x ®|8
8 of 65.
Universal Containers (UC) has a B2C customer department that
uses person accounts to track and manage all B2C customers.
UC has set up a B2C site using Salesforce Experience Cloud. The
VP of B2C business wants to enable self-registration on the
porta! so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend

so that the new users self-registering on the B2C site are
captured as person accounts in Salesforce?
A.) Use the standard self-registration configuration
under Experience Workspace that assigns users to
a default business account, and then bulld a
trigger on Accountto create person accounts for
\ each user.
\ B./) Restrict the Account record type access to Person
Account record type only for the Site Guest User,
so any account created is by default a person
i account.
C.(>) Create a custom self-registration page and Apex
handler that creates a person account for each
user self-registering on the portal.
Use the standard self-registration configuration
under Experience Workspace and leave the default
Account field empty.
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7 of 65.
Universal Containers (UC) has hired UX designers to help
improve brand recognition and has a new style guide it needs to
\ implement to unify branding across all of its Experience Cloud
4 sites.
,
‘ What should UC do to accomplish this?
A.) Create a custom theme to apply to all Experience
Cloud sites.
B.() Create a custom template to apply to all
Experience Cloud sites.
C.@ Send the style guide to site managers to
Implement.
D.() Reference a shared Bootstrap CSS file in all of the
sites. ba
Webassessor x
x ®|8
If KRYTERION”
partner

Enter text here...
6 of 65.
I Universal Containers Is looking to bulld a new self-service site.
Users will post questions, read Knowledge articles, and view
\ case reports. Users will not be registering deals or participating
in any other sales activity.
iy Which external user license meets these requirements?
A...) External Identity

8. fe} ‘Customer Community Plus
C..) Authenticated Service Site User
D..~) External Community Plus
ener °
Webassessor x
x @®
” KRYTERION”
BM partner

Enter text here...
5 of 65.
Cloud Kicks (CK) is launching a new public marketing site. The
company expects a large volume of traffic and wants to ensure
\ its site performs well. CK also wants repeat visitors to have the
i fastest browsing experience possible.
‘ What should CK do to get the best performing site?
A. @ Enable and configure the Content Delivery
Network so that public content is cached.
B.(-) Use Next Best Action to predict what content to
serve to the user's browser.
C.() Disable Visualforce to make all pages switch to
Lightning.
D./) Schedule Apex jobs to push content to users’
browser caches.
Webassessor x
x ®|8
If KRYTERION”
partner

Enter text here...
4 of 65.
{ ‘AW Computing wants to create a site that gives customers
access to Knowledge articles and peer-to-peer conversations,
\ with the alm of decreasing the number of callsto its support
organization
i What should AW Computing do to accomplish this goal?
A. @ Create a site with the Customer Service template
B.() Open its Slack implementation to all customers
C.() Create a site with the Marketing Microsite template
D.() Give access to its internal orgs using Chatter
groups
Mark this Item for later review. corm >

Webassessor x
x ®
| KRYTERION
iN GLOBAL TESTING SOLUTIONS
BM 211021

Enter text here...
3 of 65.
Cloud Kicks (CK) is planning to launch a public site, The site will
contain a variety of digital content, including static content as
\ well as dynamic content, Ck is planning to use Content Delivery
i Network (CDN).
‘ Which statement is true about using CDN with Experience
Cloud?
A.) CDN can help reliability by allowing local cloning

for static resources.
B.() CDN can help consistency by attaching content
timestamps as key-value pairs to both static and
dynamic content.
C.() CDN can help availability by allowing remote
cloning for dynamic resources.
CDN can help performance by caching public
resources.

Webassessor x
x @®
” KRYTERION”
BM partner

Enter text here...
2 of 65.
Northern Trail Outfitters has a network of resellers who are
Partner Community users. One of the resellers has requested
\ that their parent company get View access to cases created by
: their child companies.
‘ Which functionality will meet the requirement best?
A.) Create a Sharing Set for the Account.
B. @ Configure an External Account Hierarchy.
C.(>) Move users who need case access to a higher level
in the Role Hierarchy.
D.() Manually share cases.
Webassessor x
If KRYTERION”
partner

Enter text here...
1 of 65.
{ Ursa Major Solar (UMS) Is using the Customer Account Portal
template and would like to differentiate the options available on
\ the navigation menu based on the profile of the authenticated
user visiting their customer portal.
i Which Experience Cloud functionality should UMS use to

accomplish this?
A.) CSS Overrides
B..) Audience Targeting
C.@ Permission Sets
D..) Sharing Rules
corm >

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