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The Use of Text-to-Speech in Enhancing the Conceptual Understanding of Grade 12

Humanities and Social Science in Contact Center Services Two

A Research Paper

Presented to the Faculty of Senior High School

Immaculada Concepcion College

In Partial Fulfillment

Of the Requirements for Practical Research 2

Valdez, Elizette M.

Dacanay, Mikylla L.

Lacano, Vincent Jheff M.

Papistol, Jhayzzy D

Saguibo, Janet S.

2023
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APPROVAL SHEET

This research paper titled, “The Use of Text-to-speech in Enhancing the Conceptual
Understanding of Grade 12 Humanities and Social Science in Contact Center Services
Two”

In partial fulfillment of the requirements for Practical Research 2, has been examined and
is recommended for acceptance and approval for ORAL EXAMINATION.

CHRISELYN VANEZA D. ASENCION

Adviser

______________________________________________________________________________

PANEL OF EXAMINERS

Approved by the committee on Oral Examination with a Grade Point Average of ____.
Jan Bryan Guiruela
NAME OF PANELIST
Panel Chair
Jaina Jatap Jilyn Matial Aurel
NAME OF PANELIST NAME OF PANELIST
Member Member

Accepted and approved in partial fulfillment of the requirements for Practical Research 2
on November __, 2023.
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Acknowledgement
First of all, the researchers would like to thank the Almighty God for his showers of
blessings throughout their research work to complete successfully.
The researchers would also like to express their sincere gratitude to their research adviser,
Ms. Chriselyn Vaneza D. Asencion, for her support, patience, and motivation during their
research. The researcher was honor to work under her guidance.
The researchers would like to thank their classmates who willingly help them with their
full cooperation, patience, and time they give on the researcher to conduct their study
successfully. And last but not the least, to their dearest parents for their deep consideration for
the finances, support throughout making this research study, who encouraged and inspired them.

Dedication
This research paper is dedicated to people who support the researcher until they finish
their research paper. To supportive parents, learners, and teachers who gave strengths to
researchers.
The researcher also dedicated this research paper to their beloved research teacher, Mrs.
Vaneza Chriselyn Asencion, one of the people who guided and helped to finish this research
paper and gave support to conducting this study.
Furthermore, to almighty God, thank you for giving wisdom, guidance, knowledge, and
power of mind while the researcher doing their research paper.
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ABSTRACT

Title of the Research; The Use of Text-to-speech in Enhancing the Conceptual Understanding of
Grade 12 Humanities and Social Science learners in Contact Center Services Two.

Authors: Valdez, Elizette M.

Dacanay, Mikylla L.
Lacano, Vincent Jheff M.
Papistol, Jhayzzy D.
Saguibo, Janet S.

Adviser: Mrs. Chriselyn Vaneza D. Asencion

Date of completion:

Type the summary of your research paper here.

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TABLE OF CONTENTS

Page
TITLE PAGE 1
APPROVAL SHEET 2
ACKNOWLEDGEMENT 3
DEDICATION 4
ABSTRACT 5
TABLE OF CONTENTS 6
LIST OF TABLES 7
LIST OF FIGURES 7

Chapter
1 THE PROBLEM AND ITS BACKGROUND
Introduction 9
Background of the Study 12
Statement of the Problem 13
Hypothesis of the Study 14
Scope and Delimitation of Study 14
Significance of the Study 16

Chapter
2 REVIEW OF RELATED LITERATURE AND STUDIES

Review of Related Literature

Review of Related Studies
Synthesis of the Reviewed Literature and Studies
Theoretical Framework
Conceptual Framework
Definition of Terms
Chapter
3 RESEARCH METHODOLOGY
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Research Method
Research Design
Population and Sample of the Study
Sampling Technique
Locale of the Study
Research Instrument
Validation of Research Instrument
Data Gathering Procedure
Statistical Treatment of Data
Chapter
4 PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

Chapter
5 SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS
Summary of Findings

Conclusions
Recommendations
Bibliography
Appendices

LIST OF TABLES
Table Page

1. Name of Table #1
2. Name of Table #2
3. Name of Table #3

LIST OF FIGURES
Figure Page

1. Figure #1 Theoretical framework

2. Figure #2. Conceptual Framework
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Chapter I

THE PROBLEM AND ITS BACKGROUND

This study determine the effectiveness of text-to-speech in enhancing the conceptual
understanding of learners at study.

Introduction
Conceptual understanding is where the learners can grasp the ideas in a transferable way.
Conceptual understanding is important in academics because conceptual understanding is
essentially about learning more than isolated facts; it is about understanding the relationships
between those facts and having them arranged correctly. ( UOTP MARKETING, 2022).
Conceptual understanding is when the learners try to comprehending questions and think deeply
so they can understand the lessons in contact center services two. It helps the learners to organize
knowledge and discover new concepts by combining what they understand. Enhancing the
conceptual understanding of learners is important because it affects the learners academic
performance, with the help of enhancing the conceptual understanding of learners the learners
will get benefits. In a world where technology is in vogue, many scientists have invented tools to
facilitate people’s work and one of the examples is text-to-speech app.

Technology is one of the most helpful machinery and developed from application of
scientific knowledge. In education, the learners and teachers or professors used technology.
Using technology has become increasingly popular and technology is a big help in their tasks or
works. One example of this is text-to-speech, invited by a Japanese researcher named Noriko
Umeda in Electrotehnical Laboratory, Japan, in 1968. Text-to-Speech is a type of assistive
technology that reads digital text aloud. It’s sometimes called “read aloud”. In text-to-speech, all
kinds of text files can be read aloud, including Word and Pages documents. Even online web
pages can be read (Jamie Martin, 2018).
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Text-to-Speech is a big help and useful for learners. Learners using the Moodle learning
platform can now listen to learning content in more than 50 languages, thanks to a new
integration with digital voice and text-to-speech tool Read Speaker, read speaker is the first text-
to-speech provider to become a Certified Integration Partner with Moodle, making its
accessibility and engagement tools available to more than 200 million learners worldwide (Rhea
Kelly, 2022).
According to Roy Lindemann, chief marketing officer for Read Speaker, “Text to speech
is a great equalizer and force multiplier for online learning, opening new and exciting pathways
for engagement and mastery for millions of students, not just those needing accommodations,
this partnership is extremely significant to the institutions and students we both serve, including
those needing accommodations and those who simply want added capabilities to engage with
learning materials.” With the use of text-to-speech, the understanding of learners in Contact
Center Services Two will enhance.

A contact center is a customer service hub that provides a variety of communication

channels, including phone, email, social media, chat, SMS and messaging, video conferencing,
screen sharing, and more. A contact center also uses CRM technology to empower agents to help
customers, accelerate response times, and provide personalized interactions and offers (Zoe
Sitrin, 2023). A contact center is a department responsible for managing customer interactions
across all channels—including the phone—but it tends to focus on digital technologies (Cristina
Maza, 2023).
Contact centers play a critical role in service businesses by acting as the interface
between customers and organizations. They are strategic tools to establish a relationship with
customers to promote customer satisfaction, which can lead to an increase in customer loyalty
and sales( Rodrigo et al, 2019). In the Philippines, Contact Center Services Two is a specialized
senior high school subject. This subject is focusing on developing the speaking skills and
knowledge of learners in contact service. With the help of Contact Center Services Two subject
the learners will develop their communication skills and enhance their listening skills.

Background of the Study

Text-to-speech is a great tool for learners cause many learners have a hard time focusing
on reading and get easily distracted by long passages or words. The learners view and hear it
which improves their memory and helps them easily understand and remember words. This text-
to-speech tool allows people of all ages to understand and learn at a better level. This technology
helps them a lot.

This helps them to pronounce the words correctly through text-to-speech. Text-to-speech
also encourages learners to think deeper by expressing themselves by taking down their thoughts
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and when their done text to speech tool does the rest like arranging the spelling correctly, adding
punctuation and others. (Emanuilov, S. 2020,)

Also, text-to-speech technology in Grade 12 Humanities and Social Science could benefit
learners who are pursuing their careers in call centers. Text-to-speech enabling learners to build a
strong understanding and enhance their communication skills in contact center services.

This study will provide insights into the benefits and limitations of using text-to-speech
technology in Grade 12 Humanities and Social Science learners. Text-to-speech can effectively
enhance understanding and this study explores improving the quality of education and preparing
learners for their successful careers in the contact center services

Statement of the Problem

This study determine the effectiveness of text-to-speech in enhancing the conceptual
understanding of learners at study.
The study seeks to answer the following the :

1. What are the least mastered competencies in Contact Center Services Two based
on the summative test results in the previous academic year 2022-2023?

2. What is the level of acceptability of the text to speech engine as assessed by the
teachers in the terms of LRMDS evaluation tool for non print materials?

3. What is the level of learners conceptual understanding as reflected on their pre

test and mean scores?

4. Is there a significant difference in the pre test and post test mean scores of the
learners before and after the utilization of text to speech?

5. Based on the findings of this study, what learning plan may be developed?

Hypothesis of the Study

There’s no significant relationship between The Use of Text-to-speech and
conceptual understanding of grade 12 HUMSS learners.
There is no significant relationship in the level of acceptability of the text to speech and
change to the Conceptual Understanding of Grade 12 HUMSS learners
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Scope and Delimitation of the Study

The focus of this study is to measure the improvement of grade 12 Humanities and Social
Science learners of Immaculada Concepcion College in a subject named Contact Center Services
Two after using a text-to-speech or read aloud app. The primary subject of this research study
will consist of Grade 12 HUMSS learners enrolled in the Academic year of 2023-2024 at
Immaculada Concepcion College in Soldiers Hills III, Barangay 180, Caloocan, 1400, Metro
Manila.
n= N/(1+Ne2)
Where;

 n= Number of samples
 N= Number of population
 e= Margin of error

n= 632 (1+632 x (0.05)^2)

n= 632 / (1+1.58)
n= 632 / 1.58
n=245.03

Rounded up to the nearest whole number, the sample size learners is 246

The respondents in this academic paper were limited to 50 Grade 12 Humanities and
Social Science learners of Immaculada Concepcion College.

Significance of the Study

This study provides valuable information on the use of Text-to-speech in Enhancing the
conceptual Understanding of Grade 12 Humanities and Social Science in Contact Center Service
two

To Learners Text-to-speech technology benefits students in enhancing their conceptual

understanding by improving accessibility, providing multisensory learning experiences,
supporting language development, and promoting independent learning.

To Teacher benefits text-to-speech by providing them with a versatile tool to support

diverse learners, improve instructional delivery, facilitate differentiated instruction, and save
time in creating accessible learning materials.
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To Parents use of text-to-speech technology in enhancing conceptual understanding

benefits parents by providing them with a tool to support their child’s learning at home, enabling
them to actively engage in their child’s education, and fostering a deeper understanding of the
content being taught.

To School use of text-to-speech technology in enhancing conceptual understanding

benefits schools by promoting inclusivity, improving academic performance, fostering student
engagement, and facilitating the creation of accessible learning environments.

To School administrators benefits in use of text-to-speech by promoting inclusive

education, supporting diverse learners, improving academic outcomes, and facilitating the
integration of technology in the curriculum.

To Researchers benefit from the use of text-to-speech technology in enhancing

conceptual understanding by enabling them to access and process large volumes of text-based
information more efficiently, improving their reading comprehension, and facilitating the
synthesis and analysis of research materials, ultimately enhancing their research productivity and
knowledge acquisition.

To Future Researchers benefits of text-to-speech technology in enhancing conceptual

understanding by providing them with a valuable tool for conducting comprehensive literature
reviews, accessing and analyzing vast amounts of text-based information efficiently, and
facilitating the synthesis and interpretation of research findings.

To Community benefits use of text-to-speech technology in enhancing conceptual

understanding by promoting equal access to information and education, fostering a culture of
lifelong learning, empowering individuals with diverse learning needs, and facilitating the
dissemination of knowledge to a wider audience, ultimately contributing to the overall
intellectual growth and development of the community.
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Chapter II

REVIEW OF RELATED LITERATURE AND STUDIES

This chapter includes the review of related literature and studies which the researchers
have perused to shed light on the topic under study.

According to Trivits, the Learning Tools and Technology Lead at ESME, the integration
of Read Speaker into their courses has significantly enhanced the learning experience for
learners. ESME, which utilizes the Open edX platform for employee education, has been able to
provide a comprehensive and inclusive learning environment through this integration. Learners
now have the option to listen to the content using text-to-speech (TTS), have words translated, or
read along with the TTS feature. (Trivits, 2022)
TTS software is frequently utilized as a compensatory tool, particularly at the
postsecondary level. It has proven effective in helping students enhance their reading speed,
fluency, and ability to retain content. Moreover, it has contributed to an increase in students’
self-confidence in their reading skills and their ability to learn independently. Given these
positive outcomes, there is a clear necessity to allocate resources for training and technology to
support students in utilizing TTS effectively. (Raffoul & Jaber, 2023)
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Text-to-speech technology in education offers numerous advantages. By utilizing this

technology, students are able to focus more on the content itself, rather than the act of reading.
This enhanced concentration leads to a deeper understanding of the topic at hand. Consequently,
students are better able to retain the information they learn, while also experiencing increased
self-esteem and motivation. An additional benefit is that text-to-speech technology can be
applied to various formats, including text files and web pages, making it accessible on any
device. This accessibility promotes students’ independence in the learning process. (Disabil,
2018)
Jocelyn Ceballos Andamon and Denis Abao Tan highlight the significance of grasping
the concepts in mathematics. They explain that having a deep understanding of the fundamental
concepts that drive mathematical algorithms is crucial. This understanding is achieved through
active participation and allowing students to have autonomy in their learning. It is important for
students to have both procedural and conceptual understanding in order to have a comprehensive
understanding of mathematics. When students demonstrate true comprehension and readiness for
standardized tests, teachers can confidently evaluate their knowledge and skills in mathematical
concepts. (Andamon & Abao, 2018)
Review of Related Studies
The study conducted by the researchers indicates that individuals who choose to take
notes using voice recordings experience a heightened level of conceptual comprehension
compared to those who prefer typing their notes. Furthermore, this method of note-taking
stimulates generative processes, leading to learners producing more detailed and comprehensive
notes. (Khan et al, 2020)
According to the findings, students with dyslexia demonstrated higher scores on reading
comprehension questions across all reading conditions. Additionally, they derived greater
benefits from text-to-speech (TTS) and the listen-only condition when compared to students with
Reading and Language Impairment. Overall, the use of TTS shows potential as a valuable tool
for enhancing the reading comprehension abilities of students facing challenges with reading and
language, particularly those with dyslexia. However, further research is necessary to examine the
specific advantages of TTS features such as highlighting for students with reading and language
difficulties. (Jennifer, et al 2023)
Text-to-speech technology can also be beneficial for learners who are able to speak and
understand a language but face challenges in reading it. This is particularly relevant for
individuals who have recently arrived in a new country and are learning the native language.
While they may have a basic understanding of reading, text-to-speech technology provides an
alternative way for them to consume information in a manner that is more comfortable and
familiar to them. This, in turn, facilitates easier comprehension and retention of the content.
( Rodriguez Bonce, 2019)
TTS systems generate speech that sounds like a human voice from written text. Over the
years, speech synthesizers used in TTS have improved significantly in quality and intelligibility,
thanks to advancements in memory resources and cost reduction. This progress has greatly
benefited the development and evaluation of scanned Filipino text-to-speech devices, which
serve as reading aids for the blind and visually impaired. (Pascual, 2018)
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According to a study conducted by Jasmin Krissia R. Imus & Razeale G. Resultay, it is

recommended that teachers adopt innovative approaches, like utilizing text-to-speech
technology, to enhance the instruction of reading comprehension. This is particularly important
for students who are struggling in this area, as improving their reading skills is crucial for their
overall academic success. Additionally, it is vital to provide reading teachers with opportunities
for professional development, such as attending training sessions, seminars, workshops, and
symposia that focus on enhancing their skills in using technology to teach reading. By
implementing these strategies, we can effectively enhance students’ reading proficiency. (Imus,
et al., 2019)
Synthesis of the Study
This topic is about text-to-speech, One study conducted by Wang and Chen (2018) found
that text-to-speech technology can improve reading comprehension among students with
dyslexia. The study showed that students who used text-to-speech technology had better reading
comprehension scores compared to those who did not use the technology. Another study by Li
and Wang (2019) explored the use of text-to-speech technology in language learning. The study
found that students who used text-to-speech technology had better pronunciation and speaking
skills compared to those who did not use the technology.
These findings suggest that text-to-speech technology can be a valuable tool for students
with dyslexia and for language learners. By providing auditory support, text-to-speech
technology can help students with dyslexia overcome difficulties in decoding and understanding
written text. It can also assist language learners in improving their pronunciation and speaking
skills by providing accurate models of native speech. The use of text-to-speech technology can
enhance reading comprehension by allowing students to listen to the text while reading along.
This dual modality approach can help students with dyslexia process and understand the
conmore effectively. Additionally, the auditory feedback provided by text-to-speech technology
help students with dyslexia recognize and correct errors in their reading

Theoretical framework
This study is anchored on the Cognitive Load Theory introduced by John Sweller
in 1988. He stated that the working memory of a person has a limited capacity and can
only handle a small amount of information at a time. This theory focuses on the capacity
of human working memory and how it impacts learning. The theory suggests that
instructional methods should be designed to align with the limitations of individuals’
working memory.

By applying the Cognitive Load Theory in this study, text-to-speech can help
improve the conceptual understanding of learners and enhance the instrumental method.
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Using text-to-speech in the field of education, teachers can apply the principles of
Cognitive Load Theory to improve students’ conceptual understanding This is because
using technology in the field of education can distribute the cognitive load of learners.

Conceptual framework

INPUT PROCESS OUTPUT

 Least mastered
competencies in
Contact Center Service
Two
 acceptability of text to
speech of the terms of
LRDMS evaluation tools
 What is the level of
learners conceptual  The researcher will use
understanding the google form to
 Difference in the pre- gather a data from  Learning plan
test and post- test grade 12 HUMMS
mean learners
 what learning plan may
be developed

This figure show that the use of text to speech is Independent Variable that effects.

Conceptual Understanding of grade 12 Humanities, which is the Dependent Variable,

popular among students who have difficulties with reading is the factors that may reading the
Relationship between Conceptual understanding of grade 12 Humanities. These may include
factors such as struggle Reading, Understanding, Reading Comprehension Skills,
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Effective Text-To-Speech is at improving reading comprehension.. Variables is the factor

that can be moderated by Various Factors, including Conceptual Understanding,
Observing and analyzing, use of text to speech.

Definition of terms
Algorithms- Are procedures for solving problems and are used to convert written text into
spoken words.
Autonomy- Allows students to operate independently in their learning without the help of a
human operator.
Allocate resources- This is the process of identifying their available resources, which enables
them to do their best work.
Concentration- Is about their deeper understanding of the topic at hand.
Compensatory tool- This compensatory tool enhances their reading speed, fluency, and ability to
retain content.
Conceptual understanding- Is where the learners can gain ideas in a transferable way.
Contact Center- Is a customer service activity that provides a variety of communication channels,
including phone, email, social media, chat, SMS and messaging, video conferencing, screen
sharing, and more.
Dyslexia- “Dyslexia” refers to a person difficulties reading due to their problem of identifying
the sound of speech and how they use the words.
Distinctive- Is about students characteristics of how they learn differently from others, like
pronunciation.
ESME- Is short for “External Short Message Entity”. This is used only as a voice processing
system for short message sinks.
HUMSS- Is short for humanities and social science. This is an academic strands that deals with
studying social changes and human behavior using empirical, analytical, and critical techniques.
Independently- There is an increase in students self-confidence in their reading skills.
Pronunciation- Is the process by which students decide which words or phrases to use and how to
make sure that others can comprehend them.
Self-confidence- “Self-confidence” is about their reading skills and ability to learn by
themselves.
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TTS- “Text-to-speech” is a device that helps students who struggle to focus while reading by
converting text into audio.
Technology- Is one of the most helpful machinery and developed from application of scientific
knowledge.
Vocabulary- Refers to the body of words that the learners use in their language and also includes
the words that others can understand by reading or listening.

Chapter III

RESEARCH METHODOLOGY

This chapter includes the research method, research design, population of the study,
sampling technique, locale of the study, research instrument, validation of research
instrument, data gathering procedure and the statistical treatment of data.

Research Design
The researcher will utilize a quasi-experimental design to gather data on the use
of text-to-speech technology in enhancing the conceptual understanding of Grade 12
HUMSS students in Contact Center Services Two. This method aims to establish a cause-
and-effect relationship between the intervention and the outcome.
Population and sampling of the study
The respondents of the study are selected Grade 12 HUMSS learners of
Immaculada Concepcion College for the academic year 2023-2024. The entire HUMSS
learners composed of 50 learners. The respondents were identified by computing slovins
formula. Overall, there are 50 respondents chosen in the study.

Sampling Technique
Random sampling will be used in this study. The respondents of the study will be
the select 50 Grade 12-HUMSS students of IMMACULADA CONCEPTION COLLEGE
enrolled for the academic year 2023-2024.
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The student-respondents will purposely be chosen because the researcher believes

that through purposive sampling, she can obtain a representative sample by using a sound
judgement.
Locale of the Study
The research locale of the study is Immaculada Concepcion College, located in
Soldiers Hills III, Barangay 180, Caloocan, 1400 Metro Manila. Immaculada Concepcion
College serves as the focal point for this research, providing a unique context for the
investigation. The researchers decided to have ICC as their locale because they graduated
from this institution, it is near their residences and this is convenient for them to ask for
permission to administer questionnaires. By conducting the research within the confines
of Immaculada Concepcion College, the study aims to gain insights that are reflective of
the experiences, perspectives, and dynamics prevalent in this particular academic setting.
This localized focus allows for a more in-depth examination of the factors under
investigation within the context of the college, facilitating a deeper understanding of the
issues at hand and contributing to the broader body of knowledge in the field.

Research Instrument
This study used post-test, pre-test and questionnaires that are used to survey for
collect comprehensive data from the target participants information’s. In the post-test,
participants will not use text-to-speech apps, and in the pre-test, participants will use text-
to-speech apps to compare whether there is improvement after using text-to-speech apps.
The questionnaire consisted of fifty participants of grade12 humanities and social
science students. This instrument will aim to find out how the use of text-to-speech apps
affects especially in learnings.
Validation of Research Instrument
The pre-test, post-test and questionnaire used in the survey were given to the
research educators for concern in the analysis and suggestions will be considered in
revising the instruments. The pre-test, post-test and questionnaire will be verified by fifty
(50) humanities and social science students. As they are asked to answer their response
will test the truthfulness of the questionnaire.
.
Data Gathering Procedure
The researchers conducted this study by creating a form to facilitate a survey.
They also sought their teacher’s assistance for a questionnaire, which included a pre-test
and post-test, to be used in the survey. Their targeted respondents were Grade 12
Humanities and Social Sciences students at Immaculada Conception College.

Statistical Treatment of Data

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The data to be gathered in this study will be subjected to the following statistical
treatment:
Simple Percentage. This will be used to determine the average of the responses and to
provide specific explanation of the statistical treatment involving percentages in our research.
This will be analyzed using simple percentage with the following formula:
Formula:
P= f/N x 50
Where:
P=percentage
F=frequency of each category
N=total number of respondents
50=constant multiplier
Slovin’s Formula. Slovin’s formula played a crucial role in determining the appropriate
sample size for our study. Slovin’s formula is used to determine the appropriate number of
participants in the survey.
Formula:
N/1+N(e²)
Where:
N=the sample size
N=the population size
E=the desired margin of error
By using slovin’s formula, researcher are able to balance between taking a representative
sample and managing the practical barriers of time resources.
Weighted Mean. This statistical tool will be used to compute the weight of the responses
in the questionnaire assigned by the respondents during the data gathering procedure.
Formula:
WM= Efx/n
Where:
WM=weighted mean
E=summation symbol
F=frequency of respondents
20

X=score
N=total number of frequency/respondents.

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