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    5 Troubleshooting Computers

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    William Bisayi
    The document discusses troubleshooting computers by tracing hardware problems such as loose connections, damaged hardware, and missing drivers. It provides possible solutions such as installing drivers, allowing Windows to detect devices, and replacing damaged hardware. It also lists some common hardware problems and suggested causes and solutions.

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    5 Troubleshooting Computers

    Uploaded by

    William Bisayi
    35 views6 pages
    The document discusses troubleshooting computers by tracing hardware problems such as loose connections, damaged hardware, and missing drivers. It provides possible solutions such as installing drivers, allowing Windows to detect devices, and replacing damaged hardware. It also lists some common hardware problems and suggested causes and solutions.

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    5 troubleshooting computers

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    The document discusses troubleshooting computers by tracing hardware problems such as loose connections, damaged hardware, and missing drivers. It provides possible solutions such as installing drivers, allowing Windows to detect devices, and replacing damaged hardware. It also lists some common hardware problems and suggested causes and solutions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    35 views6 pages

    5 Troubleshooting Computers

    Uploaded by

    William Bisayi
    The document discusses troubleshooting computers by tracing hardware problems such as loose connections, damaged hardware, and missing drivers. It provides possible solutions such as installing drivers, allowing Windows to detect devices, and replacing damaged hardware. It also lists some common hardware problems and suggested causes and solutions.

    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    of 6

    Computer Studies

    Form 2
    Chapter 5
    TROUBLESHOOTING
    COMPUTERS

    Website: www.learnmalawi.com

    Email: [email protected]

    Compiled By: Eliot Kalenga

    Copyright © learnmalawi | All rights reserved


    CHAPTER 5: TROUBLESHOOTING OF COMPUTERS
    Introduction

    There are number of problems associated with computers, someone would want to
    diagnose and fix such problem.

    Computer troubleshooting: is a process of diagnosing and fixing computer related


    problems

    Tracing Hardware Problem


    Most hardware problems are caused by the following:

    1. Loose cable connections or improper fitting in the motherboard slots.


    2. Spoilt and damage hard ware device like disconnected circuits, cable breaks
    or burned chip on the motherboard .
    3. Lack of appropriate drivers or corrupted software drivers for a specific
    hardware. Drivers are special firmware that enables hardware components to
    function properly.
    Problem 1 and 3 can be fixed easily by loose points and installing drivers
    respectively but 2 my require replacement of component’s.

    It is possible to find out which hardware devices are functioning properly and which are
    not via device managers’ window and drivers indicated and those are not working
    Properly or those have missing drivers have a ! or ?

    Copyright © learnmalawi | All rights reserved


    Possible solutions to hardware problems
    1. If the device was bought separately form rest of the computer, them it came with
    an installation disk except for plug and play devices that has the relevant drivers.
    However, most devices nowadays have drivers somewhere on the internet which
    are downloadable.
    2. Allow windows to detect the device and search for a driver on the hard disk or
    internet. This is usually one of the easiest ways of solving the problems.

    Copyright © learnmalawi | All rights reserved


    If 1 and 2 does not then personnel for further advice,

    Some hardware related problems and non diagnostic troubleshooting

    Hardware related Suggested cause Suggested solution


    problem
    Number key pad Number lock key is active Press number lock key
    does not work
    Monitor is blank • Monitor not switched • Switch on the monitor
    on • Connect cable
    • Cable not connected • Swap monitor
    • Bad/damaged monitor • Press power button of
    • Computer on stand by computer
    Computer cannot • Power supply damage • Replace power supply
    switch on • Power surges due on • Disconnect all cables and
    and off of electricity wait for 10 minutes then
    • Bad power cable connect the cables and
    damaged switch on
    • Switch not working • Replace the power cable
    • Call for a technician
    Monitor showing no • Data cable not • Connect data cable
    data connecting monitor properly
    and mother board • Replace video card
    • Bad/damaged video • Replace RAM
    card
    • Wrong /damage
    memory module

    Copyright © learnmalawi | All rights reserved


    Computer beeping • Wrong/damaged • Install right memory
    /cannot start memory • Install memory correctly
    • Memory not installed • Replace hard drive
    properly
    • Hard drive damaged
    Computer shows • Hard drive is full • Delete some files and
    message • Attack by virus empty recycle bin
    ‘low disk space’ • Non compress video , • Run a fresh anti-virus
    clips/files, films and • Compress or remove
    audio music video and music files

    References

    Ministry of Education, Science and Technology (2001). Malawi senior secondary teaching
    syllabus for computer studies forms 1-2. MIE: Domasi.

    Ministry of Education, Science and Technology (2001). Malawi senior secondary teaching
    syllabus for computer studies forms 3-4. MIE: Domasi.

    Nasalangwa Andrew, (2014) Excel and succeed Junior secondary computer studies form
    1, Nirobi, Kenya.

    Langat, J Musonye, D Wanjohi, A (2006). Foundation computer studies student’s book


    for form 2. Nairobi: Jomo Kenyatta Foundation.

    Langat, J Musonye, D Wanjohi, A (2006). Foundation computer studies student’s book


    for form 3. Nairobi: Jomo Kenyatta Foundation.

    Copyright © learnmalawi | All rights reserved


    Mulli, D Ochieng’, D Ndegwa, J, Kioko, J (2010). Log on computer studies for senior
    secondary volume 1. Nairobi: Kenyatta Literature Bureau.

    Mulli, D. Ochieng’, D Ndegwa, J, Kioko, J (2010). Log on Computer studies for senior
    secondary volume 2. Nairobi: Kenyatta Literature Bureau.

    Musonye, D Wanjohi, A (2005). Foundation computer studies student’s book for form 1.
    Nairobi: Jomo Kenyatta Foundation.

    Musonye, D Wanjohi, A (2005). Foundation computer studies student’s book for form 4.
    Nairobi: Jomo Kenyatta Foundation.

    Stephen, M (2010). Get started computing windows 7 edition. London: Hodder Education.
    Stephen, M (2010). Get started excel windows 7 edition. London: Hodder Education.

    http://www.cs.bu.edu

    www.google.com

    https://www.www.tutorialspoint.com

    Wikipedia

    Online Oxford dictionary

    Copyright © learnmalawi | All rights reserved

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