Lewis Duffie

PROFESSIONAL SUMMARY

 More than 10 years of experience working as a Lead Business Analyst. In the past. managed
teams, working on change management projects, AI, digital technology projects, SDLC projects,
Asset Management projects, Cloud, Cybersecurity and Compliance projects in public and private
enterprise organizations.
 Experience Creating long- and short-term plans, including setting targets for milestones and
adhering to Deadlines on ERP, CRM, Enterprise risk Management and Microsoft Dynamics GP
ERP projects.
 Experience working on developing scope, requirements, and creating, and editing documents.
 Experience leading Data Center Construction lifecycle, and infrastructure projects.
 PMI/IIBA/ Scrum and Agile training and extensive knowledge of various software development life
cycles (SDLCs).
 Lead project to Ensure compliance with PCI for credit card, scope, QC, Schedule, resource
management, risk, SOX, GMP, Six Sigma PCI, ISO, ITIL, SOC, and HIPAA standards.
 Management project logs, status reports, issues management, and managing vendor transitions.
 Experience working on waterfall, agile projects, and on shore and off shore teams.
 Experience leading projects to repairing servers, storage systems, PCs, thin client, network, and
hardware.
 Experience leading project in Retail Banking at Citizens Bank to migrate data, Infrastructure
Construction lifecycle and decommission 500 servers.
 Experience working with software teams, distribution, time tracking, Active Directory, ServiceNow,
Bug tracking, agile, testing, QA, scope. Schedule, budget, resources, risk, rollout, support, ,
system integration, and data migration.
 Experience leading projects on Big Data, Oracle, CRM, UI, API, COTS, SQL, SAAS, IAAS, card,
cash, and information systems, for retail, transportation, PLM, Cloud computing strategies, and
Data center migrations projects.
 As a Scrum Master I created, User case, working on Business process development and/or
enhancement, communications internal and external Finance project teams working on budgets,
Asset Management.
 Experience working with tools like data monitoring systems, SolarWinds, ServiceNow, HP and IBM
monitoring systems.
 Communicating with executives or the board to keep the project aligned with their goals.
 Serving as a point of contact for teams when multiple units are assigned to the same project to
ensure team actions remain in synergy.

TECHNICAL EXPERIENCE

Methodologies: PMBOK, Agile, Scrum, BABOK, Waterfall, SDLC, User case

Skills: Scope, Schedule, MS Excel, Visio, ROI, (EDI), Active Directory configurations,
SLA, network monitoring tools, PowerPoint, Azure DevOps (ADO)
Microsoft Dynamics GP ERP, Microsoft Dynamics GP ERP

Deliverables: Business Case, Charter, Communications Plan, Test plan,

Status Updates,
Training plan, Project budget, workflow, WBS, forecast,
Issue, Risk Log, Resource Schedule

PROFESSIONAL EXPERIENCE
EACH1 TECH1, Elgin, SC JUNE 2020 – December 2023
Lead Business Systems Analyst
 Worked on the development Cybersecurity and Encryption software and the communication,
budget, cost, project Charter, effective training, and KPI strategy.
 Lead a team of four on the project.
 Work with AI tools Tableau, and Microsoft Power BI, Microsoft Dynamics GP ERP for data driven
solutions.
 Worked on AI governance.
 Executed SQL queries to identify the data requirements and validated data returned on the services response
to different client application systems.
 Worked on gathering functional requirements organizations AI needs.
 Experience working on web services like SOAP, JSON and REST/API mapping and requirements.
 Elicit, document, and prioritize high-level and detailed requirements on implementation projects.
 Worked on defining the change management process, aligning it with business goals and
determining impact on those affected organization on a Workday implementation.
 Worked on developing auditing plans, workflow documents, and configuration procedures.
 Worked on the gap analysis and functional requirements for a workday implementation project.
 Worked with software teams, distribution, time tracking, ServiceNow, Cloud, Bug tracking, agile,
testing, QA, rollout, PCI compliance, GMP, ERP, CRM, COTS, support, thin client, mobile devices,
PLM, system integration, and Data migration.
 Worked on the design of a security specialist certification program used by the state of South
Carolina unemployment agency and the US Army. rolling out Microsoft 36
 Worked on the rollout of Microsoft 365, financial software and on the decommissioning process of
financial IT hardware.
 Work on Active Directory, Infrastructure Construction lifecycle, networks, SOC, and Azure projects.
 Worked on payment systems for cash, and credit/debit cards for purchase orders projects.
 Worked with stakeholders, as Scrum Master and supervised change management initiatives
 Run requirements gathering/definition workshops for Data migration to the cloud.
 Interpret and construct complex data and process models.
 Produce business cases and seek approval from various stakeholders.
 Resolve complex requirements conflicts through effective stakeholder engagement.
 Work very closely with the various stakeholders and for communicating and translating the
business requirements to the development team.
 Responsible for collaborating with technical teams on solution approaches.
 Worked on creating long- and short-term plans, including setting targets for milestones and
adhering to deadlines on CRM, Enterprise risk Management project logs, status reports, issues
management, and managing vendor transitions.
 Worked on waterfall, agile projects, and on shore and off shore teams.
 Lead projects to repairing servers, storage systems, PCs, and network hardware

UTC, East Harford, CT Jan 2020 – June 2020

Lead Business Systems Analyst

 Worked with stakeholders and Scrum Master to supervise change management initiatives, for EU
and global IT.
 Worked on digital technology, Cloud, Cybersecurity and Compliance projects implementing new
cybersecurity requirements and protocols.
 Lead a team of eight on the project
 Experienced with API and integration activities, both internally and externally facing microservices.
 Analyzed and validated data in the database during the testing phase using SQL tools.
 Worked on defining the change, aligning it with business goals and determining impact on those
affected organization.
  Work on infrastructure, Infrastructure Construction lifecycle, VMware, servers, SAN and NAS
projects
 Work with AI tool Tableau
 Exercises independent judgment within define parameters.
 Worked in all phases of SDI-C planning, requirements, design, development, testing, deployment,
maintenance, ServiceNow, ITIL, and ITSM.

VERIZON, Taunton, MA Mar 2019 – Sep 2019

Lead Business Systems Analyst

 Worked with stakeholders, as Scrum Master to supervise change management initiatives,

ServiceNow, UI, Identity Access Mgmt, API portal design for EU and global IT Verizon
business partners, and ensuring PCI compliance with regulatory requirements.
 Developed, analysis, scope, cost, and implementation plans. Administered hardware, workflow
documents, and software user tests
 Lead a team of ten on the project.
 Worked on functional requirement for SQL databases, Cloud migration, mapping, and dashboards
for them.

MBTA, Boston, MA Oct 2017 – Jun 2018

Lead Business Systems Analyst

 Managed software development projects using Agile and waterfall methodology, including creating
strategic plans for Windows and Azure deployments and for reducing ticket counts by 80%.
 Lead a team of four on the project.
 Defined requirements, designed project scope, and developed implementation plans to integrate
new hardware, Power BI, in the MBTA, and software into data center Construction lifecycle.
 Ensured compliance with SOX, PCI, ISO, and HIPAA standards.
 Created API spec document which captures business requirements, mapping document, process
flow diagram and API Swagger information.
 Created Mapping from Web Screens to Database for data coming Inbound and going Outbound.
 Executed SQL queries to identify the data requirements and ensured that data flows seamlessly
across different client application systems.
 Work with Active Directory, Infrastructure VMware, Microsoft Dynamics GP ERP , and networks
 Worked on creating long- and short-term plans, including setting targets for milestones and
adhering to Deadlines on CRM, Enterprise risk Management project logs, status reports, issues
management, and managing vendor transitions.
 Worked on waterfall, agile projects, Infrastructure Construction lifecycle and on shore and off
shore teams

PC INTEGRAL.COM, West Saint Paul, MN Nov 2015 – Sep 2017

Lead Business Systems Analyst

Supervised change management initiatives, upgrading Windows to Office 365, COT, and Azure and
ensuring compliance with regulatory requirements, Scrum Master, developed analysis, scope, cost, ITIL,
and implementation plans.

CITIZENS BANK, (RETAIL BANKING), East Providence, RI Aug 2015 – Oct 2015
Lead Business Systems Analyst
 Coordinated projects on servers and storage system problems in Windows 2008 and UNIX
environment; directed server and storage upgrade.
 Managed installation of mission critical 24/7 clusters for 10,000 users
 Worked on digital technology, Cybersecurity and PCI Compliance projects.

PC INTEGRAL.COM, West Saint Paul, MN Dec 2013 – Jul 2015

Lead Technical Project Management/ Systems Analyst
  Supervised change management initiatives, upgrading Windows to Office 365, ITIL, COT, and
Azure and ensuring compliance with regulatory requirements.
 Lead a team of four on the project.
 Developed analysis, scope, cost, and implementation plans.
 Administered hardware and software user tests.
RHODE ISLAND HOSPITAL, Providence, RI Oct 2013 – Nov 2013
Systems Analyst
 Collaborated with, stakeholders, vendors, senior engineer, and physicians to design research
database system, identifying and remediating errors caused by previous consultants, and
regulatory compliance and GMP.
 Configured SQL Server, Active Directory, ServiceNow tickets, managing security for Red Hat
Linux 6.4 and OS servers.
 Worked on Ethernet, Active Directory, SAAS, VMware, Share Point, AWS, Point to Point, and
VPN, projects.

PC INTEGRAL.COM, West Saint Paul, MN Feb 2013 – Sep 2013

Systems Analyst
 Supervised change management initiatives, upgrading Windows to Office 365, ITIL, COT, and
Azure and ensuring compliance with regulatory requirements.
 Developed analysis, scope, cost, and implementation plans.

MAYO CLINIC, Rochester, MN Oct 2012 – Jan 2013

System Engineer/Systems Analyst
 Worked on a project to directed change management strategy for 5,500 servers, working on
SQL/T-SQL server management and configuration.
 Mapped process for software deployment, ensuring regulatory compliance and GMP.
EDUCATION
Bachelor of Science, Electronic Engineering
New England Institute Of Technology, East Greenwich, RI

CERTIFICATIONS
IBM Asset Management, IBM
Business Analytics
Project Management
System Center Configuration Manager (SCCM),
Change Management
Agile
Certified Business Analysis,IIBA, BABOK
ITIL