Core 1
Core 1
4 Select event venue and site Selecting event venue and site TRS34231
The unit of competency “Plan and develop event proposal or bid” covers the
knowledge, skills, behavior and motivations required to plan and develop
proposals and bids for the staging of meetings and events. Depending on the
context, this role could be performed by a wide range of individuals including
event managers, local or regional tourism managers, venue managers and
marketing managers
If you have questions, don’t hesitate to ask your teacher for assistance.
You may already have some of the knowledge and skills covered in this module
because you have:
been working for some time already have
completed training in this area.
After completing this module ask your teacher to assess your competency.
Result of your assessment will be recorded in your competency profile. All the
learning activities are designed for you to complete at your own pace.
Inside this module you will find the activities for you to complete followed by
relevant information sheets for each learning outcome. Each learning outcome
may have more than one learning activity.
Date Developed: Document No. DHS TD-007-24
EVENT
MANAGEMENT Date Revised: Issued by:
NC III Developed by:
ASSESSMENT CRITERIA:
The contents of the event brief are accurately interpreted and the company’s
capacity to meet stated requirements is assessed.
Action required for the development of the proposal or bid is identified and
planned.
Liaison with customer is undertaken to clarify requirements when
appropriate
Details for inclusion in the proposal/bid are developed after consultation
with suppliers and other relevant agencies.
Options to meet and where possible, exceed the expectations of the customer
are developed including integration of current and emerging technology.
Possible competitors are evaluated and strategies to address competitive
issues are developed.
The proposal/bidding process for a specific meeting/event, including
effective assessment of the event brief, coordination of all details and
resources to meet the bid
Requirements and professional presentation of bid materials and documents
Typical bid/proposal requirements and formats.
CONTENTS:
The proposal/bidding process for a specific meeting/event, including effective
assessment of the event brief, coordination of all details and resources to meet
the bid
Requirements and professional presentation of bid materials and documents
Typical bid/proposal requirements and formats.
Industry practices relevant to event management
Organizational skills in terms of event planning
Communication skills to be able to present proposal or bid
CONDITION:
LCD Projector (optional) • Sample proposal
Overhead Projector (optional) • Sample brochures and other
pertinent document relating to
Computer
proposal writing
Printer
• Books relating to business proposal
Software for presentation skills writing
Learning Experiences
LO1. LO1. Interpret event brief
Read Information Sheet 1.1-1 Event If you have some problem on the content of the
Marketing information sheet don’t hesitate to approach
your facilitator
Do Self Check 1.1-1: Event Marketing After completing the Self Check, discuss your
answer with your Trainer for evaluation
Read Information Sheet 1.1-2: Event If you have some problem on the content of the
Marketing Mix information sheet don’t hesitate to approach
your facilitator
Do Self Check 1.1-2: Event Marketing After completing the Self Check, discuss your
Mix answer with your Trainer for evaluation
Read Information Sheet 1.1-3 Marketing If you have some problem on the content of the
Strategy information sheet don’t hesitate to approach
your facilitator
Do Self Check 1.1-3 Marketing Strategy After completing the Self Check, discuss your
answer with your Trainer for evaluation
Do Study Questions 1.1-4 Detailed Present your work to your Trainer for evaluation
Project Planning and discussion
Do Work Related Project 1.1-1 Present your work to your Trainer for evaluation
Interpreting Event Brief and discussion
Event Marketing
INTRODUCTION:
An organization’s success is influenced by factors operating in it’s internal
and external environment; an organization can increase it’s success by
adopting strategies which manipulate these factors to it’s advantage. A
successful organization will not only understand existing factors but also
forecast change, so that it can take advantage of change within the
environments in which it operates.
The micro-environment.
This environment influences the organization directly. It
includes suppliers that deal directly or indirectly,
consumers and customers, and other local
stakeholders. Micro tends to suggest small, but this can be
misleading. In this context, micro describes the relationship
between firms and the driving forces that control this relationship. It is a
Event Marketing
Economic factors
Technological factors
Social-cultural factor
The service marketing mix comprises off the 7’p’s. These include:
Product ;
Price;
Place;
Promotion;
People;
Process;
Physical evidence.
Price - Pricing must be competitive and must entail profit. The pricing strategy
can comprise discounts, offers and the like. Event service managers recognize
and, where practical, seek to minimize other costs and burdens that customers
may bear in purchasing and using a service, including additional financial
expenditures, time, mental and physical effort, and negative sensory
experiences.
1. Choose event service company you are familiar with and show
how each of the seventh elements (7Ps) of integrated service
management applies to the company.
2. Give examples of how computer and telecommunications
technologies have changed services that you use in your
professional or personal life.
3. Why is time so important in event services?
4. Create event service product for sport or cultural festival.
INTRODUCTION:
Market research. We learned earlier that a key component of the sevens Ps of
marketing is market research and analysis. Before one can effectively design
and market an event, there is the need to determine the desires, expectations,
and anticipations of the audience to whom that marketing will be directed. The
event may be an original production— or a historic, traditional annual meeting
— but research must be ongoing. By researching markets in depth, the event
marketer will be able to spot trends in time to respond to changing needs as
well as to resolve small problems before they become major ones. As
demographics, desires, and issues change, marketing must be on pace with
change to address those market fluctuations in all available promotional media
and marketing vehicles.
The major difference between the two is this: Quantitative research allows little
room for interpretation; it is a snapshot of attitude or opinion based on
numerical or analytical ratings systems. It is typically faster because it is easy to
execute and tabulate, less expensive, and not as open to conjecture as
qualitative research instruments.
Again, both are often used simultaneously, as well as separately, and can be
effective for prevent marketing and planning strategies as well as postevent
evaluations. You will need to determine which may be the best method, given
your timing, group characteristics, and type of information needed. (Guy
Masterman, 2006 ).
Qualitative research (soft data). What’s the hidden meaning? What are the
objectives of this event? What are the ranges of interests in the markets we are
trying to attract? These are the kinds of questions that compel qualitative
research, the probing inspection of attitudes, opinions, interests, and
organizational directions. By its nature, this type of research is more time
consuming and expensive, as well as more open to varied and sometimes
conflicting interpretation by analysts. Qualitative research instruments are
subjective. But qualitative research can be much more exciting! It’s the ―risk-
taker research‖ if you are not afraid of what the answers may be. In other words,
Date Developed: Document No. DHS TD-007-24
EVENT
MANAGEMENT Date Revised: Issued by:
NC III Developed by:
Marketing Strategy
INTRODUCTION:
When the detailed event project planning begins, a task analysis and work plan
must be developed, leading to precise scheduling and a final budget. Readily
available software
includes Microsoft‟s Project, and a number of websites provide detailed advice on
project
planning including the various scheduling tools, Critical Path Analysis and PERT
(e.g., www.mindtools.com). Be sure to visit William O‟Toole‟s website, which is
specific to events, at www-personal.usyd.edu.au/~wotoole/.
and finish dates (the left and tight-side numbers), and each event itself is
numbered at the top
ples of five, thereby allowing insertion of new activities and events later)
other, but they are in different paths and not otherwise linked
tivities that otherwise would have received the same event numbers because of
sequencing
this violates the dependency rule, namely that all activities depend on a
preceding one.
Overlapping can occur in critical path sequencing, when activities can be started
before the previous one actual ends. For example, the interior finishing of a
Date Developed: Document No. DHS TD-007-24
EVENT
MANAGEMENT Date Revised: Issued by:
NC III Developed by:
stant units -days, years, etc.); estimating duration might require considerable
analysis or judgment, and even negotiation with those responsible for its
completion
-side of the
event circle (the start point is zero, and each event after that is zero plus the
duration of intervening activities – using the longest cumulative duration for
calculating ―earliest time‖; this is called the ―forward pass ‖ calculation)
date by which all activities arriving at the event can be completed before
delaying the project; by implication it is also the latest possible date for starting
subsequent, dependent activities (use the ―backward pass‖ calculation, starting
with the earliest possible date for the end event and subtracting duration times
for each activity from its latest finishing time)
of potential spare time – called the ―float‖ - can be assessed (of course, its
existence depends on the accuracy of all previous estimates)
The ―critical path‖ emerges from this timing exercise. It is the earliest possible
date for the completion, given the cumulative durations of all necessary
activities and taking into account the ―float‖ (i.e., the critical path is the one
taken where there is no spare time in the connecting activities). Following this
analysis the truly critical activities become clear, as these must be completed on
time or the entire project suffers a delay. Knowing those activities allows the
manager to decide if it is worth extra money to accelerate them or to overcome
forecast delays. There might also be political and legal implications arising, such
as imposition of no-strike rules on workers or severe penalties on sub-
contractors.
Resource Analysis
A third diagram can be developed showing the costs of each activity in dollars or
hours of labor. Daily, weekly or other periodic estimates of resource commitment
Calendars
Most working people use calendars or date books to record important meetings
and to jot down reminders of things to do. The operations of an event
organization over the year, or the actions for each program committee or
operational area, can also be written down on a calendar. The appropriate unit of
time must first be specified: weeks or months for allyear schedules; days, hours
or minutes for event programming. Within each cell can be written specific to-do
actions, some of which will run across a number of cells. Start and end points
can be specified with symbols, as can other critical dates. One benefit of
calendars is that they can be designed at a large scale and posted for everyone to
see at meetings, and reduced so that everyone has a personal copy.
Gantt Charts
These graphs are a simple, visual way to schedule event planning over any
period of time, or to schedule the event program when it contains multiple, non-
sequential elements. The unit of time must be specified, and a decision must
also be taken on whether the scheduling applies to individual persons,
programs, or team/committee work.
Figure 3-4 is an example which shows that program elements or assignments
are sometimes sequential (e.g., one can only begin when another is finished),
while others are overlapping (e.g., at different venues). Some program elements
or management actions are intermittent. The entire planning period or event
must be scheduled, so some activities must start at the beginning and some
must run until the end. These start and end points can be determined in
advance, or be determined after all the activities have been scheduled.
Gantt charts are also very useful in scheduling an event program, at least at the
general level.
Decision Points and “Decision Trees”
Where uncertainty exists over the feasibility of the project, whether or not a bid
will be won, or a political decision is needed, specific decision points should be
predetermined to force "go, no-go decisions". Unless these are scheduled, work
The ―decision tree‖ combines elements of critical path analysis, feasibility and
impact evaluation, risk assessment and scheduling.
Working Under Time Pressure
For one-time events it might prove difficult to anticipate the full number of tasks
and the likely schedule. PERT can then be used to estimate project time lines
and determine if the event even looks feasible. In most cases, however, once a
commitment has been given the project team must get it done on time, no
matter what. This pressure leads to several possible issues:
organizations
teers
authorities
Study Questions
-Define the main elements of the event management system and explain how
inputs become either desired outcomes or unintended impacts.
-Why is event management an emerging profession?
-What is the importance of ethics in professional practice?
-Compare major career paths in event management with regard to the types of
jobs performed, typical employment opportunities, and related professional
associations.
-Why do events fail? Refer to stakeholders, collaboration/partnerships, resource
dependency and population ecology.
-How do required skills and responsibilities change as one becomes a senior
event manager?
-What are the various leadership styles found in event management?
Advanced Study Questions
-Use the event management system model to conduct a diagnostic audit of an
event, focusing on stakeholder relations and the flow of resources.
-Interview and profile event professionals in different organizations, with the
purpose of comparing them on the skills and knowledge required, their career
paths or business development, and challenges they have faced.
-Through interviews with professionals, analyze one or more ethical issues in
event management. Describe the issue and how it was resolved. Discuss the
implications and lessons learned.
Learning Materials
Access to internet
Steps/ Procedure:
1. Interpret the contents of the event brief
2. Assessed company’s capacity to meet stated requirements
3. Identify and plan action required for the development of the proposal or bid
4. Undertake liaison with customer to clarify requirements when appropriate.
Assessment Method:
Work Related Project
Interview
CONTENTS:
Proposal/bidding process
Event Bid Analysis
Typical bid/proposal requirements and formats
Developing proposal and bid details
CONDITIONS/RESOURCES:
ASSESSMENT METHODS:
Project to bid for a meeting or event being staged within a college or local
community
Case studies to assess knowledge of the components required for inclusion
in different types of bids
Review of portfolios of evidence and third party workplace reports of on-
the-job
1. Read Information Sheet 1.2-1: If you have some problem on the content
Proposal/bidding process of the information sheet don’t hesitate to
approach your facilitator
3. Compare answers with Answer Key: If you got 100% correct, you can now
1.2-1: Proposal/bidding process move to the next information sheet. If not
review the information sheet and go over
the self-check again.
3. Compare answers with Answer Key: If you got 100% correct, you can now
1.2-2: Typical bid/proposal move to the next information sheet. If not
requirements and formats review the information sheet and go over
the self-check again.
5. Do Work Related Project 1.2-1: After completing the tasks; see your
Developing proposal and bid details Trainer for evaluation
THE BID
Steps in bidding:
1. Before the bid presentation
First come the identification of a call for proposal or opportunity to bid,
after which a preliminary study must follow. The preliminary study for a bid
is akin to an event concept and feasibility study. Hence the format can be
used paying a close attention to the following:
Historical information related to previous events such as dates,
venues, and attendance - since most events up for bidding have
been staged in the past.
Are students a major part of your target market? Looking for an event where you
can promote your products?
The event will be held on October 30, 2014 (Friday) at our university’s ABC
Theater. The university’s strategic location at the heart of Manila’s university belt will
provide our sponsors with the needed exposure aimed at the student market.
We invite you to take advantage of this opportunity and be one of our partners.
We have attached the details of the program and the sponsorship package, for your
reference.
We will be glad to meet with you to discuss our proposal further. Our marketing
Committee Head, Ms. Maricel Alano, will call your office to follow up on our request.
Ms. Alano may be reached through her mobile 09xx-xxx-xxxx and email
[email protected].
Bernice McFlurry
Bernice McFlurry
Class Chairman
Sometimes is not easy to make a decision on whether to bid for, and then
organise, a major event. People will have differing views dependant often on
how comfortable they are with the extent of work that is involved.
It is necessary to ask many questions about what sort of venue is needed. Here
are just a few of the questions that should be considered.
Do we need an indoor or outdoor venue?
What audience capacity does the event require?
How long do we need the venue for, including setup and takedown?
Is it necessary to select a venue with good public transport access?
Dimensions Area must be appropriate to cater for the event i.e. abide by rules (if a sport). For indoor
venues, ceiling height must be sufficient.
Environment The venue needs to be appealing to all participants. The venue should appear to be well
maintained and clean.
Indoor venues - consideration needs to be given to lighting and air temperature control.
Seating needs to be comfortable and in good view of the performance area. Places to
relax away from the performance area also a beneficial feature.
Outdoor venues - advantageous elements include sufficient drainage, lighting, shading and
protection from wind.
Cost The cost of the venue need to be within the realistic limitations of the event budget.
Equipment has been left out of the above list. Organisations booking venues can
be reasonably expected to supply and transport to the venue the equipment that
their event needs. Some exceptions to this rule may be items related to popular
indoor sports such as basketball hoops and backboards, indoor soccer goals,
volleyball nets, etc. However this may only apply if the venue being sought is an
indoor sports centre. Clearly if a cultural venue such as a theater is being
sought for a sport such as Olympic Weightlifting, venue managers cannot be
expected to provide equipment.
If it proves to be difficult to get a reduced hourly rate, you may be able to get
some free time, or use of an additional part of the facility free, or obtain access
to sound equipment at no cost, or even get some additional personnel at a
reduced price e.g. security.
The purpose of making further site visits is to assure yourself that nothing has
changed, or at least that any changes that do occur will not affect your event.
Changes that could occur include lighting, fixtures removed, equipment and
decor.
Further site visits are useful also to plan your event e.g. shipping in equipment.
Venue suitability
Dimensions Area must be appropriate to cater for the event i.e. abide by rules
(if a sport). For indoor venues, ceiling height must be sufficient.
Cost The cost of the venue need to be within the realistic limitations of
Date Developed: Document No. DHS TD-007-24
EVENT
MANAGEMENT Date Revised: Issued by:
NC III Developed by:
Steps/ Procedure:
1. Develop details for inclusion in the proposal/bid after consultation with
suppliers and other relevant agencies.
2. Develop options to meet and where possible, exceed the expectations of the
customer including integration of current and emerging technology.
3. Evaluate possible competitors and develop strategies to address competitive
issues
Assessment Method:
portfolio
Interview
CONTENTS:
CONDITIONS/RESOURCES:
ASSESSMENT METHODS:
Project to bid for a meeting or event being staged within a college or local
community
Case studies to assess knowledge of the components required for
inclusion in different types of bids
Review of portfolios of evidence and third party workplace reports of on-
the-job
Learning Experiences
LO3. DEVELOP BID MATERIALS
1. Information Sheet 1.3-1: Preparing If you have problems with the content of your
and presenting event plan learning materials don’t hesitate to ask
assistance from your Trainer
A
probable nights), the hurdle is to present the plan to
PREPARATION
Gather all the bits and pieces of the plan together in an organized and
comprehensive file, and then create a cohesive presentation. While the use of
one’s creativity is highly recommended, there are certain elements which the
presentation must have:
The Rationale: Why must this event be held? - state how the event
will help the client solve a problem or take advantage of an
opportunity thru the event. This is a good opener that anchors the
listeners firmly on the purpose of the event.
Audience Profile - briefly describe the target audience, the
interests, and what they would like to get out of the event, or what
they will benefit, from it.
Find Objectives - state the S.M.A.R.T.E.R. EVENT objectives that
you have previously drafted.
S Specific
Measur
able A
le
R Realistic
T Time-bounded E Exciting
R Responsible
The Event Vision - a brief description of the event being planned
and the expectations from this in one or two sentences. Remember
to reiterate the purpose, objectives, and the target audience; and
make mention of the total budget and how success will be
measured.
Format - what kind of event will best deliver the stated objectives?
Discuss how this format will achieve the client’s objectives. A
lengthier discussion might be needed if the proposed format is
different from previous events held or deviates from ―the usual ‖.
Venue - discuss why specific venues or destinations are selected.
Rationalize the choice of venue, particularly if it is controversial or
not a usual choice of the client, or unusual for the chosen event
format. Emphasize the significance of the venue in the
achievement of event objectives. At this point, the following may be
discussed.
Details on accommodations for participants, guests, VIPs,
and
staff
Details about the locale, and nearby places of interest, if
the venue is out of town
Contingency plans should there be safety and security
issues concerning the venue.
The Experience - give the intricate details of the event, but stick to
those that will be of interest to the stakeholders, or the approving
committee. Take the approving committee through the event
experience as it will eventually unfold for the target audience. This
is the show-and-tell part of the presentation; be ready with
photographs, samples, and props that will help create a vivid
picture of the event.
THE PRESENTATION
Be punctual and very well prepared when coming to the meeting. Wear
clothes that enhance your self-confidence, and give you an air of authority.
Take at least one of another member of the event team to the presentation.
As you do the presentation, the other member takes notes of the ensuing
discussion. If there are a number of visual aids, that will be shown, a third
team member must be on hand to assist in the presentation.