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    Shivani's Resume New

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    Divjot Singh
    The document provides a summary of a hospitality professional's work experience and qualifications. It details their education including a B.Sc in Hotel Management, and work experience at Pret-A-Manger as a Shift Supervisor and at Tata Starbucks as an SMT. It also lists their skills, projects, languages, and hobbies.

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    Shivani's Resume New

    Uploaded by

    Divjot Singh
    8 views3 pages
    The document provides a summary of a hospitality professional's work experience and qualifications. It details their education including a B.Sc in Hotel Management, and work experience at Pret-A-Manger as a Shift Supervisor and at Tata Starbucks as an SMT. It also lists their skills, projects, languages, and hobbies.

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    The document provides a summary of a hospitality professional's work experience and qualifications. It details their education including a B.Sc in Hotel Management, and work experience at Pret-A-Manger as a Shift Supervisor and at Tata Starbucks as an SMT. It also lists their skills, projects, languages, and hobbies.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    8 views3 pages

    Shivani's Resume New

    Uploaded by

    Divjot Singh
    The document provides a summary of a hospitality professional's work experience and qualifications. It details their education including a B.Sc in Hotel Management, and work experience at Pret-A-Manger as a Shift Supervisor and at Tata Starbucks as an SMT. It also lists their skills, projects, languages, and hobbies.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    shivaninautiyal892001@gmail.

    com

    Shivani Nautiyal 9971131557


    Aspiring Hotelier
    M-14 Kailash Colony New Delhi-110048
    Hospitality Professional looking for a
    responsible career opportunity where my skills 08 September, 2001
    can be utilized for the growth of the
    organization.

    EDUCATION
    B.Sc H&H.A
    Institute of Hotel Management, Catering & PRET-A-MANGER
    Nutrition 13th June 2023 and Present
    2019 - Present,

    • 8 Months experience in Pret-A-Manger as Shift


    Intermediate (CBSE) Supervisor.
    Tagore International School
    2019, Humanities
    • Support and coach the team to ensure they reach
    Marks Obtained
    their potential in both the shop and kitchen.
    88.8% • Support the training pathways to ensure training
    happens on time.

    Matriculation (CBSE) • Assign duties amongst team members to match


    Tagore International School individual productivity rates, skill sets and current
    2017, responsibilities.
    CGPA Obtained
    • Take care of service, maintain Delicious Food and
    7 CGPA
    Drink, Growing Sales and Shop Profitability.
    TATA STARBUCKS

    WORK EXPERIENCE 01st June 2022 to 04th June 2023


    Industrial Training
    Hyatt Regency • 1 year experience in Tata Starbucks SMT.
    03/2021 - 03/2021, New Delhi
    June2022– June2023
    Achievements/Tasks
    Completed Training in F&B Service and Kitchen
    Received Guest remarks as a Hostess.
    • Assists with new partner training by positively reinforcing
    successful performance and coaching as needed. Provides
    feedback to Store Manager on partner performance during
    shift.
    Social Media Internship
    Silver Touch Technology Ltd.
    • Managed store operations and led a team of baristas to
    03/2019 - 05/2019, New Delhi
    deliver the Starbucks Experience in accordance with
    Achievements/Tasks company standards.
    Assisted in managing Social Media Campaign of One of • Monitored financial results against budgeted targets and
    India's Leading Political Parties for 2019 General Election. took corrective action as needed to ensure achievement of
    Handled Instagram & Facebook Accounts and participated goals.
    in Content Making • Barista, Tata Starbucks Pvt. Ltd., Mumbai
    • June- September
    • Delivered legendary customer service to all customers by
    acting with a customer first attitude and customer
    connection and resolved complaints in a professional and
    timely manner.
    • Was able to understand custom needs and suggestions
    were made accordingly.
    SKILLS

    • Good Observation.
    • Pro Active
    • Team Player
    • Communication skills
    • Leadership Qualities
    • Customer Service
    • Problem solving skills.

    PROJECTS & EVENTS

    Member, Kitchen Team, Paryatan Parv (2019)

    Member, Kitchen Team, Bharat Parv (2020)

    Member, Front Office Team, Japanese Cuisine


    Workshop (2020)

    Member, Front Office Team, International Women's


    Day (2020)

    Secured 2nd Position in Short Put (Women) in Annual


    Sports (2020)

    LANGUAGES
    English Hindi
    Full Professional Proficiency Full Professional Proficiency

    HOBBIES

    Online Gaming Playing Volleyball

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