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Effective Communication in The Digital Age

The document discusses key principles and practices for effective digital communication, including clarity, choosing the right medium, active listening, using emoticons judiciously, maintaining professionalism, avoiding ambiguity, proofreading, responding promptly, using visual aids, respecting privacy and security, adapting to the audience, being mindful of cultural differences, and following up.

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135 views20 pages

Effective Communication in The Digital Age

The document discusses key principles and practices for effective digital communication, including clarity, choosing the right medium, active listening, using emoticons judiciously, maintaining professionalism, avoiding ambiguity, proofreading, responding promptly, using visual aids, respecting privacy and security, adapting to the audience, being mindful of cultural differences, and following up.

Uploaded by

fictionlight30
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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SRI KRISHNA ARTS AND SCIENCE COLLEGE

Course : English IV - English for Digital Media


Course Code :22AEC92
Semester : IV
Unit :I
Title : Effective Communication in the Digital Age
Lecture no :5

DEPARTMENT OF ENGLISH
CO & PO
CLO1 Identify different types of digital media C2-Understandi Lecture/ Rapid Fire/ PLO1-
content such as articles, blogs, social media ng Tutorial Quiz Knowledge
posts and videos. (C2, PLO1) (Cognitive
Domain)
Effective Communication & Digital Age
The difference between mere management and leadership is
communication.
-
Winston Churchill

• Communication is a way for people to connect over information,


news, feelings, and so forth. But now people connect has
evolved, leading to new communication opportunities and
challenges.
• It is crucial for building and maintaining successful personal and
professional relationships.
Key principles and practices for effective digital
communication
Clarity and Conciseness :
• - Be clear and direct in your
messages.

• - Avoid using jargon or complex


language that might be confusing
to the recipient.

• - Keep messages concise, focusing


on the main points.
Choose the Right Medium
• - Consider the purpose of your
communication and choose the
appropriate platform (email, chat,
video call, etc.).

• - Different platforms have


different levels of formality and
suitability for different types of
messages.
Active Listening
• - In written communication, this
means carefully reading and
comprehending the entire
message before responding.

- In verbal communication (e.g.,


video calls), it involves paying
close attention to verbal and
non-verbal cues.
Emoticons and Emoji
• Use emoticons and emojis
judiciously to convey tone
and emotion.

• They can help prevent


misinterpretation, but too
many can be distracting or
unprofessional.
Tone Awareness
• Be aware of how your
tone might be perceived.

• In written
communication, it's easy
for messages to be
misinterpreted without
the context of verbal
cues.
Professionalism
• - Maintain a professional tone,
even in more casual digital
environments.

• - Avoid using slang or overly


informal language unless it's
appropriate for the context.
Avoid Ambiguity
• - Clearly state your purpose or
request to avoid any
misunderstandings.

• - Use specific language and


provide context when necessary.
Proofread and Edit
• Before sending any
written communication,
take a moment to
proofread for spelling
and grammar errors.

• This demonstrates
attention to detail.
Respond on time
• - Aim to respond to messages
promptly, especially in a
professional context.

• - If you need more time to


provide a thoughtful response,
acknowledge the message and
let the sender know you'll get
back to them.
Use Visual Aids

• - In situations where visual


information is crucial,
consider using images,
graphs, or charts to support
your message.
Respect Privacy and Security

• - Be mindful of sharing
sensitive information and
use secure channels when
necessary, especially in
professional settings.
Adapt to the Audience
• - Consider the preferences and
communication style of the
person you're communicating
with.

• Tailor your approach


accordingly.
Be Mindful of Cultural Differences
• - Recognize that
communication norms and
expectations can vary
across cultures.

• Avoid assumptions and be


open to learning about
cultural differences.
Avoid Overuse of Capital Letters,
Exclamation Marks, and Emphasis

• - Excessive use of these can come


across as aggressive or
unprofessional.

• Use them sparingly for emphasis.


Follow Up

• - After important discussions


or decisions, consider sending
a follow-up message
summarizing key points to
ensure clarity and alignment.
Extensive Reading:

• https://www.trainetasia.com/effective-communication-skills/

• https://medium.com/@ridoykhan121251/the-power-of-effective-co
mmunication-in-a-digital-age-d1ca6bc7dc

• https://www.youtube.com/watch?v=Lc6RYSvqlck

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