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    Serena Cheng

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    Wilfred Yu
    The document provides a profile and employment history for Serena Cheng. It details her past roles in customer service, administration, and reception. Her skills include communication, multitasking, adaptability, and proficiency in Microsoft Office, customer service, and computer skills. She is fluent in Cantonese, Putonghua, and English.

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    Serena Cheng

    Uploaded by

    Wilfred Yu
    9 views2 pages
    The document provides a profile and employment history for Serena Cheng. It details her past roles in customer service, administration, and reception. Her skills include communication, multitasking, adaptability, and proficiency in Microsoft Office, customer service, and computer skills. She is fluent in Cantonese, Putonghua, and English.

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    The document provides a profile and employment history for Serena Cheng. It details her past roles in customer service, administration, and reception. Her skills include communication, multitasking, adaptability, and proficiency in Microsoft Office, customer service, and computer skills. She is fluent in Cantonese, Putonghua, and English.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views2 pages

    Serena Cheng

    Uploaded by

    Wilfred Yu
    The document provides a profile and employment history for Serena Cheng. It details her past roles in customer service, administration, and reception. Her skills include communication, multitasking, adaptability, and proficiency in Microsoft Office, customer service, and computer skills. She is fluent in Cantonese, Putonghua, and English.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    SERENA CHENG

    Contact PROFLIE

    ADDRESS Passionate, self-motivated & detail minded


    Hong Kong Strong experience in customer service , receptionist duties

    PHONE and office administrative tasks


    6182 6286 Support cross department functions within the organization

    EMAIL
    [email protected]
    EMPLOYMENT HISTORY
    DRIVING LICENSE
    Hong Kong Driving License
    Administrative Officer, iPro Fiancial Press Ltd
    NATIONALITY Dec 2023 - Present
    Hong Kong
    Organizing company events, sourcing vendors for company brand
    gift items, etc.
    To prepare monthly forecast and maintain updated order record
    Skills for the evaluation of the purchase of snacks and drinks for client's
    lounge
    To assist in minor HR duties including management of attendance
    Communication and leave record
    Assist in any ad-hoc duties as assigned by the management
    Ability to Multitask

    Adaptability
    Contract Admin Assistant, United Overseas Bank Ltd
    Microsoft Office Jul 2017 - Dec 2023
    Customer Service Receptionist duties such as welcoming guests and show
    hospitality to customers
    Computer Skills Manage office equipment maintenance
    Manage availability of meeting rooms and resources, make sure
    all bookings are valid and in good orders
    Language Assist manager in daily operation and ad hoc activities
    Facilitate cross team/ cross function activities within the
    organization
    Backup colleagues when they are on leaves
    Cantonese

    Putonghua Admin Assistant, Nha Trang Catering Service Ltd


    Mar 2014 - Mar 2017
    English
    Receptionist duties such as welcoming guests, managing first
    point to contact experience of guests
    Experienced in MYOB accounting system
    Assist in cheques preparation, facilitate office operations
    Arrange filing and documentation for office activities
    Assist in daily operation
    Receptionist, N&L (HK) Ltd
    Apr 2012 - Jun 2013
    Provide service to all guests/ customers
    Handle incoming calls, identify caller's needs and refer to the right
    person with adequate information
    Communicate internally, facilitate cross functional activities and
    Marketing Manager
    collaborations

    Assistant Merchandiser, Maizy Agency Ltd


    Jul 2017 - Mar 2012
    Collaborate internally, to provide forecast of goods
    Understand market needs and trends, identify popular items
    Price negotiation with manufacturer
    Communicate between customers/ manufactorers, adding value
    in the supply chain
    Manage logistic of items delivery

    Sales Exective, Silverjade


    Mar 2009 - Mar 2010
    Handle counter service including all income calls and customer
    enquires
    Place order, write down all requirement from customer and inform
    factory
    Handle general accounting duties

    Administrative Assistant, Deschamps Catering Company Ltd


    Dec 2007 - Dec 2008
    Handle client's enquires and order follow up
    Prepare quotation and samples
    Coordinate and liaise with factory
    General book-keeping and invoicing

    EDUCATION
    Diploma in Hospitality and Tourism / Diploma in
    Business (Marketing), Genesis Education Centre
    2005 - 2006
    During the study, I have participated as a major contributor in most
    of the project and discussions.

    Hong Kong Certificate of Education Examination,


    C.C.C. Kei Heep Secondary School
    2005 - 2006

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