Introduction other authors’ definitions), but a broader

perspective would provide a more complete

Artificial intelligence is no longer an
picture of AI.
unfamiliar term. It is becoming more
important and being employed in all areas of The basis of “What is Artificial
life in recent years, such as healthcare, Intelligence”, the author - John McCarthy
biology, information technology, and (2007) coined the word "artificial
business. In actuality, our daily lives involve intelligence" known as autonomously
frequent and continuous interactions with thinking machines. He explained AI as the
artificial intelligence through diverse means. study and development of smart machines,
For example, the way we use our phones, especially smart computer programs. Vijay
like facial recognition (Face ID) to unlock or Kanade – an AI researcher, defined “AI as
predict words (predictive text) and the intelligence of a computer or machine
automatically correct mistyped words based that enables it to imitate or mimic human
on users' typing habits, all use artificial capabilities”. Artificial intelligence employs
intelligence technology. Practical uses for a variety of technologies to give machines
artificial intelligence can be found both human-like intelligence by enabling them to
within and outside the home. Driverless sense, comprehend, plan, act, and learn. In
cars, voice recognition, recommendation their most basic forms, AI systems can
systems, and automated robots are all notice environments, recognize things, join
examples of phenomena technologies based in decision-making, solve intricate
on AI. problems, recall past experiences, and
imitate patterns.

In conclusion, Artificial Intelligence is a

AI Definition
computer science subfield devoted to the
Artificial intelligence has numerous development of machines that behave and
definitions because of its massive study and function similarly to humans. Included in
application. The definitions have evolved these processes are learning, planning, and
and aided one another over time problem-solving. The primary objective of
(dictionaries' definitions and artificial intelligence is to create expert
systems - frameworks that demonstrate
behaviors, and learning, illustrate, clarify, Types of Artificial Intelligence
and advise clients. The second objective is
Artificial intelligence is categorized by
to apply human intelligence to machines by
several standards. The two primary
creating frameworks that can understand,
classifications of AI are capability and
think, learn, and behave.
functionality.

AI has three types of criteria of capability:

History and Development of AI
i. Artificial Narrow Intelligence (ANI)
The historical background of artificial ii. Artificial General Intelligence (AGI)
intelligence has existed for approximately iii. Artificial Super Intelligence (ASI)
100 years. In the year 1920, the Czech
There are four main categories according to
playwright, Karel Čapek coined the term
Function-based Classifications system:
artificial man throughout a sci-fi play that
was called Rossum’s Universal Robots i. Reactive machines

(Rossumovi Univerzální Roboti), known as ii. Limited memory machines

R.U.R. The play revolves around a factory iii. Theory of mind

that produces artificial men, called robots. In iv. Self-aware AI

RUR, robots were originally born to work

for humans, but then revolted and led to the The Impact of Artificial Intelligence on
extinction of humanity. The play was a Business
groundbreaking science fiction work that
The definition of a business is "a group or
audiences found to be both captivating and
ambitious component engaged in
terrifying. First, It presents the term robot,
professional, mechanical, or commercial
even though it does not possess the
activity." It's the coordinated efforts of a
advanced thought of robots. Additionally, it
group of people to create and sell a product
is relating the story of how robots were
in order to get more money. Due to the
created. However, RUR's dystopian future
increasing volume of data accessible and the
scenario in which robots pose a threat to
shifting interests and complexity of clients,
humanity was audacious and horrifying.
modern businesses no longer rely on time-
honored methods of conducting business to
fuel expansion. These dramatic shifts, chatbots can do more and more of the work
enabled by AI, have opened up a new that these people used to do. They can
universe of potential outcomes that can be communicate with customers and deal with
exploited to propel corporate growth via complex problems while putting less of a
indelible experiences based on customer burden on IT resources to manage and
data. maintain the contact center, resulting in an
enhanced customer experience.
AI has a positive impact on business
because of business process automation. AI helps businesses reduce operational
Business processes that can be automated costs. The goal of AI is to give remarkable
can be found in management, operations, experience from a mountain of unorganized
supply chain, human resources, and information. This affects the cost of
marketing, among others. For example, in developing a business. AI can save time,
Human Resources departments, Machine remove simple assignments from the to-do
Learning supports the analysis of large list, and make employees more productive
amounts of data, prediction of outcomes, and valuable. Therefore, applying artificial
and pattern recognition. The HR intelligence automation in the company will
department's employee recruitment is save time, cut down on human error (which
facilitated by screening resumes, scheduling costs money), and enhance the customer
interviews, and tracking applications. In experience.
addition, chatbots have a prime role in the
hiring process by analyzing answers to
determine if a candidate is an appropriate fit E-commerce Customer Experience

for the company or not. E-commerce or online trade is a word

AI makes it possible to improve the frequently used in business rules these days.

customer experience for businesses. For It represents the practice of buying and

many companies, consistent customer selling goods and services entirely online.

interaction fuels profit. Therefore, they have The ecommerce industry serves many

to pay high salaries to their staff members different types of markets, and its

who provide assistance 24 hours a day. transactions can be made by using a wide

Since AI is getting smarter every year, variety of smart devices, including pads,
smartphones, and many more. Because
nearly everything from books to clothes to assistant, businesses can not only increase
daily stuff to financial institutions like revenue but also save money and provide
investing in stocks and online banking can superior customer service. According to
be purchased online, the e-commerce market Gartner, chatbots saved $8 billion in
is typically fiercely contested. business expenses by 2022. Therefore, it is
not surprising that virtual assistants and
Internet shopping is a prominent sales
chatbots have become increasingly popular.
approach. E-commerce has transformed the
ways customers shop for and consume Customer Behavior and Sales forecasting
products and services. Everyone is more and There's a lot of data out there now, and it's
more using smart equipment to arrange hard to keep track of it all, AI might be the
orders that may be conveniently delivered to answer to this problem. Also, because
their locations. Consequently, It has customers' preferences and needs are always
transformed the commercial environment. changing and getting more complicated,
Due to ecommerce, Amazon and Alibaba businesses can no longer rely on old ways of
have gained immense popularity, forcing doing business to create growth. Therefore,
brick-and-mortar businesses to alter their businesses utilize AI as a potent instrument
business practices. for predicting customer behavior in order to
enhance the overall customer experience.

Virtual Searching
AI Applications in E-commerce
The advent of computer vision technology
Artificial intelligence has been extensively and the widespread use of mobile shopping
developed and implemented in the business has given rise to a significant trend, namely,
world, particularly in e-commerce. The the utilization of image recognition software
advancement of AI has wowed audiences, for product search. Through the use of
drawing more focus on the e-commerce mobile applications or web browsers,
sector as a whole. consumers can streamline their product

AI Assistants and Chatbots search process, thereby reducing the

cognitive and physical effort required to
Several businesses incorporate AI and
achieve their search objectives. Visual
Machine Learning into their operations. By
search enables customers to initiate the
utilizing a chatbot or AI-powered virtual
search process by simply submitting an Findings and Conclusions
image of the desired product. For instance, a
AI has profoundly reshaped the e-commerce
customer who intends to repurchase a facial
landscape, revolutionizing customer
cream that is almost exhausted may choose
experiences, optimizing operational
to shop online. In this scenario, the customer
efficiencies, and enabling data-driven
captures an image of the product and
decision-making. The personalized
initiates a visual search, which is facilitated
recommendations, chatbots, and predictive
by an image recognition engine. The engine
analytics powered by AI have elevated
delivers the most probable match based on
customer satisfaction and engagement
the input image, thereby significantly
levels.
reducing the customer's effort, which is
limited to capturing and uploading the image The assignment aimed to enhance

to the search box. comprehension of artificial intelligence, e-

commerce, how the importance of customer
Besides using images to search, we can now
experience, and how businesses can use AI
also use our voice to shop. Voice shopping
applications to improve customer experience
in e-commerce refers to the process of using
in e-commerce. The primary goal was to
voice-enabled devices to purchase products
offer a solution to the main problem
or services online. With the rapid
presented in the assignment. The use of an
advancements in voice recognition
extensive range of literature sources enabled
technology, consumers can now use voice-
the accomplishment of both theoretical and
activated assistants such as Amazon's Alexa,
empirical research.
Google Assistant, and Apple's Siri to order
products online. By 2024, According to
Statista, there will be more than 8.4 billion
voice assistants in use worldwide, and over
51% of consumers expect to use theirs for
online shopping.