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RICS Anyconnect FAQ

RICS Any-Connect is a toll-free callback solution that allows registered Cognizant users to make international calls to the US, Canada, and UK from their authenticated mobile numbers. Users must get their mobile number authenticated in HCM and request access through My Bridge. It is charged at Rs. 1.35 per minute to the associated project.

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365 views2 pages

RICS Anyconnect FAQ

RICS Any-Connect is a toll-free callback solution that allows registered Cognizant users to make international calls to the US, Canada, and UK from their authenticated mobile numbers. Users must get their mobile number authenticated in HCM and request access through My Bridge. It is charged at Rs. 1.35 per minute to the associated project.

Uploaded by

saishruthilearning
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CONTROLLED COPY RICS ANYCONNECT

 What is RICS Any-Connect?

Answer: It is a call-back solution for registered users to make International calls with their
respective authenticated mobile numbers.

 Will I be able to dial to any country?

Answer: Currently, the registered users can only dial to US/Canada and UK (fixed)
countries. But very soon we are planning to have the service open to other countries
also.

Note: UK-fixed number prefix include +44-1 & +44-2 only.

 Will I be charged?

Answer: It is a toll-free service. However, the respective project will be charged for the
associate’s usage @ Rs.1.35/- per minute.

 How does one get registered to RICS Any-Connect?

Answer: One should first raise a RICS Any-Connect request in My Bridge app available in
One-Cognizant. Upon proper approvals from Director or above, the requestors’
HCM authenticated mobile number will be whitelisted for RICS Any-Connect
service, post which a formal email will be sent to the requestor.

 What is HCM registered mobile number?

Answer: One should get their mobile number authenticated with HCM prior to opting the
service.
You may authenticate your mobile number here: https://peoplesoft.cognizant.com/ -> HCM
-> Personal Information -> Phone Numbers

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CONTROLLED COPY RICS ANYCONNECT

 I am a RICS Any-Connect user, but recently my number got changed. How do I get my new
number registered for RICS Any-Connect?

Answer: The first thing you should do is to get your new number authenticated in HCM. My
Bridge will recognize the change and automatically raises a new RICS Any-
connect request for you. The auto-registration process remains same as your first.
Simultaneously, your old mobile number will automatically get deregistered to the
service.

 What is the Toll Free number used for RICS Any-Connect?

Answer: The Toll Free used is: 1800-419-5678

 Can I use RICS Any-Connect service for local/STD calls?

Answer: No, RICS Any-Connect service is only for making International Calls

 What is the pattern to dial to International countries?

Answer: It is similar to standard PSTN dialing. “00” followed by country code, number and
hash (#).

E.g.: 00<Country Code><Number>#

 Who do I contact for any Operation Issue?

Answer: For any operational issues, please raise GSD under category-

https://gsd.cognizant.com -> NSS -> GNS -> Conference -> RICS Any-Connect

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