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    Quality Concepts - Core, Support and Management Processes: Presenter: Tim Alcock Www. Ualimetric - Co.uk

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    Elsehaty Usama

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    Quality Concepts - Core, Support and Management Processes: Presenter: Tim Alcock Www. Ualimetric - Co.uk

    Uploaded by

    Elsehaty Usama
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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views3 pages

    Quality Concepts - Core, Support and Management Processes: Presenter: Tim Alcock Www. Ualimetric - Co.uk

    Uploaded by

    Elsehaty Usama

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Module 2

    Quality concepts – Core, Support and


    Management Processes

    Presenter: Tim Alcock


    www.Qualimetric.co.uk
    • Are they accredited (or some other recognition)?
    • Can they provide the work required?
    • Location?
    • Price/value for money?
    • Capacity? The future?
    • Competent Staff?
    • Turnaround time?
    Image by peggy_marco Pixabay

    • Confidentiality/impartiality?
    Customer • Good customer services?
    • Validated methods?
    Expectations
    • Capable equipment? …. etc
    ‘Management’ processes

    Policy & Resource & Review &


    Objectives Organisation Improvement
    CUSTOMER

    CUSTOMER
    Service Level Sample Sample
    Request Analysis Reporting
    Agreement Collection Receipt

    Purchasing & Maintenance


    HR IT Facilities
    Stores & Calibration

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