Final Report - Volunteer Leader Resource Kit Final2

SUPPORTING NEW VOLUNTEERS:
A RESOURCE KIT FOR EMERGENCY

SERVICE VOLUNTEER LEADERS
An online training package providing guidance on
volunteer recruitment, onboarding and leadership
Associate Professor Patrick Dunlop1,3, Hawa Muhammad Farid1,3,

Professor Marylène Gagné1,3, and Dr Darja Kragt2,3
1 Future of Work Institute, Curtin University
2 School of Psychological Science, The University of Western Australia
3 Bushfire and Natural Hazards CRC
SUPPORTING NEW VOLUNTEERS: A RESOURCE KIT FOR EMERGENCY SERVICE VOLUNTEER LEADERS | REPORT NO. 720.2022
Version Release history Date
1.0 Initial release of document 12/01/2022
© Bushfire and Natural Hazards CRC 2022
All material in this document, except as identified below, is licensed under the
Creative Commons Attribution-Non-Commercial 4.0 International Licence.
Material not licensed under the Creative Commons licence:

• Department of Industry, Science, Energy and Resources logo
• Cooperative Research Centres Programme logo
• Bushfire and Natural Hazards CRC logo
• All other logos
• All photographs, graphics and figures
All content not licenced under the Creative Commons licence is all rights
reserved. Permission must be sought from the copyright owner to use this material.
Disclaimer:
Curtin University, The University of Western Australia and the Bushfire and Natural
Hazards Cooperative Research Centre advise that the information contained in
this publication comprises general statements based on scientific research. The
reader is advised and needs to be aware that such information may be
incomplete or unable to be used in any specific situation. No reliance or actions
must therefore be made on that information without seeking prior expert
professional, scientific and technical advice. To the extent permitted by law,
Curtin University, The University of Western Australia and the Bushfire and Natural
Hazards Cooperative Research Centre (including its employees and consultants)
exclude all liability to any person for any consequences, including but not limited
to all losses, damages, costs, expenses and any other compensation, arising
directly or indirectly from using this publication (in part or in whole) and any
information or material contained in it.
Publisher:
Bushfire and Natural Hazards CRC
January 2022
Citation: Dunlop PD, Muhammad HF, Gagné M & Kragt D (2022) Supporting new
volunteers: a resource kit for emergency service volunteer leaders, Bushfire and
Natural Hazards CRC, Melbourne.
Cover: New volunteer receiving their uniform from a volunteer. Photo supplied
by Country Fire Authority.
1
TABLE OF CONTENTS
ACKNOWLEDGMENTS 4
EXECUTIVE SUMMARY 5
END-USER PROJECT IMPACT STATEMENT 6
PRODUCT USER TESTIMONIAL 7
BACKGROUND 8
Outcomes and application 9
INTRODUCTION TO THE RESOURCE KIT 10

What is the purpose of the resource kit? 10
What is in the resource kit? 10
How was the resource kit developed? 10
Who is the resource kit for? 11
WHAT CONTENT IS AVAILABLE IN THE RESOURCE KIT? 12

Module 1: Recruiting 12
Module 2: Onboarding 13
Module 3: Leading 14
HOW CAN I USE THIS RESOURCE KIT IN MY EMERGENCY SERVICES ORGANISATION? 15

Where can I find the resource kit? 15
How should I use the resource kit in my organisation? 15
What is the resource kit not intended to do? 16
Do I have to include all of the topics and modules? 16
Do volunteer leaders need to complete all topics in each module? 16
Do volunteer leaders need to complete all modules? 16
UTILISATION AND IMPACT 17

Utilisation potential and impact 17
Tracking utilisation and impact 17
NEXT STEPS 18
TEAM MEMBERS 19
Research team 19
Advisory committee 19
3
ACKNOWLEDGMENTS
We would like to acknowledge the Traditional Owners of Country throughout
Australia on which this research was conducted, and pay our respects to their
Elders, past, present, and emerging.
We also acknowledge the kind and generous volunteers, researchers, and

organisations who helped in the creation of this resource kit. Your contribution is
very much appreciated and without your support and help, this resource kit
would not have been possible.
VOLUNTEERS STARRING IN OUR VIDEOS

 Brad Nicholas and Steve Jones, Marine Rescue Cockburn
 Nick Elliott and Hazel Darkin, Northshore State Emergency Service
 Ty Cook and Brenden Hall, Wagin Volunteer Fire and Rescue Services
ADVISORY COMMITTEE MEMBERS

 Christina Hovey, State Emergency Service New South Wales
 Jennifer Pidgeon, The Department of Fire and Emergency Services
 Kathryn White, The Department of Fire and Emergency Services
 Kylie Kapeller, Tasmania Fire Service
 Paul Wallworth, Victoria State Emergency Service
ORGANISATION PARTNERS
 Country Fire Authority
 State Emergency Service New South Wales
 The Department of Fire and Emergency Services
 Tasmania Fire Service
 Victoria State Emergency Service
RESEARCHERS
 Dr Blythe McLennan, RMIT University
 Ms Courtenay McGill (student researcher), The University of Western
Australia
 Dr Djurre Holtrop, Tilburg University
 Dr Serena Wee, The University of Western Australia
 Ms Hayley Moore (student researcher), Curtin University
 Ms Liz Pritchard, The University of Western Australia
 Mr Mahesh Shankaralingam (student researcher), The University of
Western Australia
 Ms Sunray Zheng (student researcher), The University of Western Australia
4
EXECUTIVE SUMMARY
The 2019-20 Australian bushfires (‘Black Summer’) caused a spike in volunteer
inquiries. The devastating impact the bushfires had on the environment, animal
populations, and the homes and livelihood of many Australians prompted
considerable interest in volunteering for emergency services. Absent large-scale
disasters, attracting and retaining volunteers are major challenges for
emergency volunteer brigades, groups, and units (BGUs). However, the
aftermath of the 2019-20 bushfires left volunteer leaders and managers with little
guidance as to how they can properly onboard, support, lead, and manage the
sudden influx of new volunteers and ensure that they are prepared for future
bushfire seasons. Furthermore, the COVID-19 pandemic that followed the
bushfires shortly after left an increased appetite for online learning as face-to-
face training was sometimes not possible.
Following the work of the Enabling Sustainable Emergency Volunteering project 1,

as well as through research conducted with the Department of Fire and
Emergency Services (DFES), the Supporting New Volunteers: A Resource Kit for
Emergency Service Volunteer Leaders was proposed and created with the
intention of providing both volunteers and staff members within emergency
services organisations the guidance and tools to better support volunteer
recruitment, onboarding, and leadership. These are research-based resources
designed to complement and reinforce existing training and support available
within emergency service organisations.
There are three modules available within the resource kit:
Module 1: Recruiting
•To support the effective planning, promotion, and selection of new

volunteers.
Module 2: Onboarding
•To support new volunteers with registration, induction, support,

training, and engagement.
Module 3: Leading
•To guide volunteer management and improve leadership skills, such

as the sharing of responsibilities, providing feedback, recognising
achievements, and dealing with conflict.
These modules contain resources that drew from real-life volunteer case studies
and the available research evidence. The training information includes short (2-
4 minute) training videos, volunteer interviews, ‘tip sheets’, checklists, case
studies, thinking exercises, reflection exercises, and editable templates.
It is hoped that these accessible and practical resources will empower and
support volunteer leaders and emergency service staff members in their mission
to attract, support, manage, and retain current and future volunteers in BGUs.
1 See https://www.bnhcrc.com.au/research/resilience-hazards/3533
5
END-USER PROJECT IMPACT STATEMENT

Kathyrn White, Department of Fire and Emergency Services, WA
As end users for the newly created Supporting Your Volunteers: A Resource Kit for
Emergency Service Volunteer Leaders, the Department of Fire and Emergency
Services (DFES) can only offer congratulations and thanks to the Research Team.
When encouraging Volunteer Leaders to make use of resources like these, their
basis in real-world evidence is a strong selling point that can help ensure they
add real value to the already complex volunteer role they undertake. Supporting
volunteers in their roles is often complex, and often requires them to take
advantage of knowledge and be open to skill acquisition, which they may not
necessarily see as essential. Importantly the benefit of this resource package is its
versatility, practical application, ease of use, and ability to be shared, lowering
barriers for people who may ordinarily resist work they consider extra to their
volunteering role. At DFES we plan to make it available on our internal Volunteer
Hub and also promote it widely among DFES staff who work with and manage
volunteers, who can take advantage of the simple ways, like short informative
videos, for teams to begin important conversations about elements of the
volunteer lifecycle.
The resources address real need for volunteer teams and practical ways for
leaders to improve their critical practices in relation to the good functioning and
sustainability of emergency services volunteering over time.
6
PRODUCT USER TESTIMONIAL

Paul Wallworth, State Emergency Service, VIC
The Supporting Your Volunteers resources have arrived at a great time for VICSES.
Our organisation is already focusing on developing the capability of our
volunteers across a range of skills beyond traditional rescue skills, including
managing a unit and providing leadership. The content in the resources will be a
great addition to our other training initiatives.
7
BACKGROUND
The Supporting New Volunteers: A Resource Kit for Emergency Service Volunteer
Leaders resource was developed from the work completed through four
individual collaborations between Curtin University, the University of Western
Australia, and the Department of Fire and Emergency Service (DFES), and a fifth,
large-scale project funded by the BNHCRC ‘Enabling sustainable emergency
volunteering’. In all projects, the research teams consulted extensively with
volunteers across multiple services and with the academic literature on volunteer
motivation and retention. The four DFES collaborations led to the production of
a set of volunteer management resources on: recruiting new volunteers,
welcoming new volunteers, leading volunteers, and volunteer succession
planning. The resources were in a (digital) ‘paper’ form and included
guidebooks, tip-sheets, short case studies, and templates. They were designed
with the typical volunteer leader/manager in mind and were highly accessible
and practical, and were well-received by the volunteers across the services in
Western Australia. The larger BNHCRC project included elements that further
extended this work, leading to the development of a resource that helps
volunteer leaders craft their recruitment messaging. Altogether, the work was
conducted over five years, involved eight researchers and internship students,
and has involved consultation with over 700 volunteers and 450 community
members.
This project is a translation of the ‘paper’ resources into an accessible and

scalable interactive digital format that includes a series of short mini-lectures,
deeper case studies from emergency service groups in Western Australia, and
translations of all of the paper materials into editable templates, allowing services
to customise with their branding and language. We envision that the resource
set could be hosted by any of the emergency services on an online learning
management system, with volunteer leaders being free to access the materials,
potentially in a structured/sequential manner (i.e., one module at a time), or ad
hoc (i.e., jumping in and out as needed to look at materials relating to a single
topic). Ultimately, these resources are intended to support volunteer leaders
across the services in their recruiting, welcoming, managing, and retention of
current and future volunteers. They have been developed with the end user
firmly in mind.
The three modules are:

• Recruiting Volunteers for the Emergency Services – A resource to support
BGU volunteer recruitment,
o (embedded) The Emergency Services Volunteer Recruitment
Messaging Toolkit – A tool to assist in tailoring recruitment messages
for emergency management volunteer recruitment campaigns,
• Supporting New Volunteers – A resource on how to successfully onboard
and socialise new emergency service volunteers, and
• Managing Volunteers in the Emergency Services – A resource on how to
motivate and manage emergency service volunteers effectively.
Diversity and inclusivity themes are embedded in all three areas above.
8
OUTCOMES AND APPLICATION

This resource kit is intended to transform the aforementioned resource packages
into a self-guided online learning format that will be accessible to any aspiring or
current volunteer leader in the emergency services, as well as employees within
emergency services organisations who are responsible for the recruitment and
retention of volunteers. These research-based resources are designed to
complement, reinforce, and be used alongside existing training and support
available within emergency services organisations.
In principle, additional modules could be constructed in the future. The resource

kit will allow individuals to learn from a selection of the following topics: volunteer
recruitment, onboarding, and leadership.
The three key aims of the resource kit are to:

• Share the latest research findings on emergency volunteer recruitment
and management that resulted from five years of research with the
emergency services,
• Increase awareness and familiarise the targeted audience with useful
tools and resources that were created and accumulated in previous
projects, and that are both research-based and tested with the help of
current emergency volunteers, and
• Empower and give support to the targeted audience in understanding
and applying the resources and tools to improve volunteer recruitment,
retention, wellbeing, and diversity within their organisations.
9
INTRODUCTION TO THE RESOURCE KIT
WHAT IS THE PURPOSE OF THE RESOURCE KIT?

The resource kit provides support and guidance on how to better recruit
volunteers, support new volunteers, and retain current and future volunteers
through effective leadership. By using this resource kit, we hope that users will be
better informed and supported in how they can improve their volunteer
recruitment, diversity, wellbeing, and retention practices.
WHAT IS IN THE RESOURCE KIT?

The resource kit comprises of three modules full of interactive and engaging
evidence-based resources that were developed in partnership with emergency
service volunteers and their leaders. Examples of resources include:
Training Volunteer
Tip sheets Checklists
videos interviews
Thinking Reflection
Case studies Templates
exercises exercises
The three modules are as follows:

 Module 1: Recruiting – to support the effective planning, promotion, and
selection of new volunteers.
 Module 2: Onboarding – to support new volunteers with registration,
induction, support, training, and engagement.
 Module 3: Leading – to guide volunteer management and improve
leadership skills, such as the sharing of responsibilities, providing feedback,
recognising achievements, and dealing with conflict.
HOW WAS THE RESOURCE KIT DEVELOPED?

The modules are the result of five years of research conducted through the
Enabling sustainable emergency volunteering project with the Bushfire Natural
Hazards Cooperative Research Centre (BNHCRC), in addition to collaborative
work conducted with volunteers and emergency services organisations, primarily
with the Department of Fire and Emergency Services (DFES) in Western Australia.
For more information on the research conducted through the Enabling

sustainable emergency volunteering project with BNHCRC, please refer to the
final report here: https://www.bnhcrc.com.au/publications/biblio/bnh-8139
For more information on the collaborative work conducted with DFES, please
refer to a webinar recording where the research team discusses the research
and toolkit created that contributed to this resource kit:
https://www.bnhcrc.com.au/events/2020-recruitment-and-retention-toolkit
10
WHO IS THE RESOURCE KIT FOR?

The resource kit has been developed with the end user in mind. The content is
designed to be accessible to the typical volunteer group leader. However,
personnel that are involved in the development and implementation of new
policies and practices supporting emergency volunteers with regards to
volunteer recruitment, onboarding, and leadership may also find the resources
helpful. For example, aspiring volunteer leaders may wish to consult the resources
as they develop their leadership skills. Senior personnel such as District
Commissioners, Area/District Officers, and individuals working in the strategic
volunteering space may also find the resources helpful for identifying
developmental needs among the volunteer workforce and for meeting those
needs. The resource kit is also open and applicable to volunteers in all services
and volunteer managers working outside of the emergency services. Volunteer
leaders from outside of the emergency services may also find many of the
materials helpful.
11
WHAT CONTENT IS AVAILABLE IN THE RESOURCE KIT?

Below is a breakdown of the content within each module. Please note that the
titles of the folder content are labelled with the topic folder number in the
resource kit. For example, the ‘Myth vs. Fact’ exercise under Topic Folder 2A. in
Module 1: Recruiting is labelled as ‘2A. Myth vs. Fact.’
MODULE 1: RECRUITING
TOPIC TOPIC FOLDER NAME FOLDER CONTENT

FOLDER
1. Introduction • Video 1: Introduction
• Reflection exercise
• Meet the volunteers from Wagin VFRS
2. Plan • Video 2: Plan
2A. Make your volunteering • Video 3: Make your group appealing

• Myth vs. Fact
group an appealing
place to be
2B. Prepare volunteer role • Video 4: Prepare volunteer role descriptions
• Thinking exercise and role description templates
descriptions
2C. Identify your recruitment • Video 5: Identify your recruitment targets

• Process exercise
targets
• Wagin VFRS – Identifying recruitment targets
2D. Learn from the past • Video 6: Learn from the past
2E. Form a promotion • Video 7: Form a promotion strategy
• Checklist – Form a promotion strategy
strategy
• Wagin VFRS – Promoting volunteering to newcomers
3. Promote • Video 8: Promote
3A. Getting your messaging • Video 9: Getting your messaging right

• Video 10: Developing a recruitment message –
right
Volunteer stories and pictures
• Emergency Services Volunteer Recruitment
Messaging Toolkit
3B. Choosing your • Video 11: Choosing your recruitment channels

• Tip Sheet 1: Recruitment channels
recruitment channels
• Thinking exercise
• Wagin VFRS – Choosing your recruitment channels
4. Select • Video 12: Select

• Tip Sheet 2: Setting Expectations
• Tip Sheet 3: Selection Process
4A. Effective interviewing • Video 13: Effective interviewing techniques and

questions
techniques and
• Tip Sheet 4: Interview volunteers
questions
4B. Giving feedback to • Video 14: Giving feedback to applicants
• Tip Sheet 5: Giving feedback to applicants
applicants
• Case studies
5. Conclusion • Video 15: Conclusion
12
MODULE 2: ONBOARDING

FOLDER
• Meet the volunteers from Marine Rescue Cockburn
2. Step 1 – Registering your • Video 2: Step 1 – Registering your new volunteers
new volunteers • Case studies
• Marine Rescue Cockburn – Registering
3. Step 2 – Inducting your • Video 3: Step 2 – Inducting your new volunteers

new volunteers
• Marine Rescue Cockburn – Inducting
4. Step 3 – Supporting your • Video 4: Step 3 – Supporting your new volunteers
new volunteers • Thinking exercise
• Marine Rescue Cockburn – Supporting
5. Step 4 – Training your new • Video 5: Step 4 – Training your new volunteers
volunteers • Thinking exercise
• Marine Rescue Cockburn – Training
6. Step 5 – Engaging your • Video 6: Step 5 – Engaging your new volunteers

new volunteers
• Marine Rescue Cockburn – Engaging
7. Probation • Video 7: Probation
• Probation DO’S and DON’TS
8. Additional Resources – • Video 8: Additional Resources – Onboarding
templates and checklist
Onboarding templates
• Instructions for Induction Templates
and checklist • The Induction Booklet Template
• The Induction PowerPoint Presentation Template
• Onboarding Checklist
• Template for Letter of Active Engagement

• Onboarding Infographic
13
MODULE 3: LEADING

FOLDER
• Meet the volunteers from Northshore SES
2. Influencing volunteers • Video 2: Influencing volunteers

• Tip Sheet 1: Influencing volunteers
• Case studies
3. Sharing knowledge and • Video 3: Sharing knowledge and information

information • Tip Sheet 2: Sharing knowledge and information
4. Sharing responsibilities • Video 4: Sharing responsibilities

• Tip Sheet 3: Sharing responsibilities
• Northshore SES – Sharing responsibilities
5. Including and involving • Video 5: Including and involving volunteers

• Case studies
volunteers
• Northshore SES – Including and involving volunteers/
Embracing diversity
6. Providing feedback • Video 6: Providing feedback

• Tip Sheet 4: Providing feedback
• Case studies
7. Receiving and using • Video 7: Receiving and using feedback from volunteers
• Video 8: Using non-verbal signals
feedback from
• Tip Sheet 5: Receiving and using feedback from
volunteers volunteers
8. Recognising • Video 9: Recognising achievements and contributions

achievements and • Tip Sheet 6: Recognising achievements and
contributions
contributions • Reflection exercise
• Northshore SES – Recognising achievements and
contributions
9. Dealing with conflict • Video 10: Dealing with conflict

• Tip Sheet 7: Dealing with conflict
• Case studies
10. Succession planning • Video 11: Succession planning and developing the next
and developing the next generation
• Northshore SES – Developing the next generation/
generation Transitioning senior volunteers
11. Adjusting your • Video 12: Adjusting your leadership and management
leadership and style
• Case studies
management style
14
HOW CAN I USE THIS RESOURCE KIT IN MY EMERGENCY

SERVICES ORGANISATION?
The videos and resources provided within the resource kit are free, open for
access, and can be adapted by emergency services organisations to suit their
own contexts and training environments.
If you have any feedback or questions about the resource kit, please do not
hesitate to contact our research team at the email addresses provided in the
last page of this document.
WHERE CAN I FIND THE RESOURCE KIT?

The complete resource kit can be accessed from the following link:
 https://www.bnhcrc.com.au/resources/volunteer-leader-resource-kit
To access and download specific modules, please use the links below:
 Module 1: Recruiting – to support the effective planning, promotion, and
selection of new volunteers.
o Link to module: https://www.bnhcrc.com.au/resources/volunteer-
leader-resource-kit/module-1
 Module 2: Onboarding – to support new volunteers with registration,
induction, support, training, and engagement.
 Module 3: Leading – to guide volunteer management and improve
leadership skills, such as the sharing of responsibilities, providing feedback,
recognising achievements, and dealing with conflict.
HOW SHOULD I USE THE RESOURCE KIT IN MY ORGANISATION?

To use this resource kit effectively, please take a look at the videos and resources
provided in each module. Then, consider how each video and resource will add
to the training and information provided within your emergency services
organisation, and how it can be best utilised to enhance and add to the support
you are already providing to your volunteers.
The resource kit is recommended to be integrated with existing training programs

you currently have within your organisation. The tips and strategies outlined within
the videos and resources should be framed as recommended activities, rather
than compulsory activities for volunteers and EM staff members. Some
volunteering groups may already have great recruitment, onboarding, or
leadership practices in place – we do not want these resources to replace things
that are working well! Instead, please highlight that this resource kit is provided
for guidance and support, and maybe a source of new ideas, rather than as a
set of mandatory practices.
15
WHAT IS THE RESOURCE KIT NOT INTENDED TO DO?

The information and resources provided are not intended to replace the existing
information provided within your emergency services agencies. Rather it serves
the purpose of supporting and extending the existing strategies and systems
currently in place within your organisation, particularly in areas where there might
be gaps or there are topics that can be improved with evidence-based
resources.
All resources can be adapted and amended to fit existing policies or training
programs within emergency services organisations. While the videos provided
are difficult to amend, they were created to provide information and tips that
could be generalised to all emergency services and organisations. However, if
there is information in the videos that conflicts your practices, it is recommended
that these conflicts are highlighted and the resources amended.
DO I HAVE TO INCLUDE ALL OF THE TOPICS AND MODULES?

We recommend that you include all modules and all topics within each module.
While each topic and module are separate from one another, each were
included based on their importance and relevance to volunteers in the
emergency services.
DO VOLUNTEER LEADERS NEED TO COMPLETE ALL TOPICS IN EACH

MODULE?
No – while we do recommend that users of the toolkit complete all topics in
sequence, they have also been designed to allow people to jump into each
topic independently.
DO VOLUNTEER LEADERS NEED TO COMPLETE ALL MODULES?

No – again, while we recommend users complete all modules in sequence, each
module can be learned on its own and separately from the others.
16
UTILISATION AND IMPACT

Below we outline the utilisation potential and recommendations we have for
emergency services organisations.
UTILISATION POTENTIAL AND IMPACT

The resources created in collaboration with DFES have been used and
workshopped with volunteers within their organisation prior to the creation of this
resource kit. End-users from DFES have highlighted to the research team the
success these workshops have had with regards to giving volunteers the support
and guidance they need with recruiting, onboarding, and leading volunteers.
Using the resource kit, the research team is expecting that the impact and
success of these resources will reach beyond a single organisation to be relevant
and impactful to volunteers and EM staff members across Australia. We have
designed the resources so that they can be easily integrated with learning
management systems or volunteer hub-like portals.
TRACKING UTILISATION AND IMPACT

To measure the use and impact of this resource set, we recommend doing the
following:
• If the training is conducted through workshops, online, or face-to-face, ask for
feedback from volunteers and EM staff directly on the materials and ask for
recommendations for improvement,
• If the training videos and volunteer interview videos are uploaded on a video
or streaming platform, such as YouTube, track the number of views, and
engagement statistics (e.g., length of time a viewer spends on each video),
• Include a completion survey at the end of each module to gain feedback
on what topics or resources were most useful for volunteers and EM staff
members, and what can be improved, and
• Provide feedback you have received to us about the topics or resources that
were most useful, what could be improved, and what other topics volunteers
and EM staff members would like to see as it would be useful for us to know
for future projects or additions to the resource kit.
By tracking the use and impact of the resource kit, you can assess what topics,
modules, or resources are most relevant to your volunteers and EM staff
members, and can learn what improvements need to be made in how the
resource kit was presented and how the training was delivered. In doing so, you
can improve how the resource kit is used in your organisations to better support
how you recruit, onboard, and lead volunteers.
17
NEXT STEPS
The next step following the completion of this project is to promote this resource
kit to volunteers and emergency services organisations across the nation. With
the help of the new research centre, Natural Hazards Research Australia, our
research team is expecting to deliver a webinar in early 2022 that will allow end-
users to walk through the resources and answer any questions they may have on
the resource kit and how best to use it.
If there is interest from volunteers or from staff members in emergency services
organisations, there is the potential to expand the resource kit to include other
topics, such as succession planning, workforce planning, and diversity. This can
be discussed at a later stage.
18
TEAM MEMBERS
RESEARCH TEAM
Associate Professor Patrick Dunlop
Future of Work Institute, Curtin University
T: 08 9266 4824
E: [email protected]
Hawa Muhammad Farid
T: 0492 671 821

Professor Marylène Gagné
T: 08 9266 4825
Dr Darja Kragt
School of Psychological Science, University of Western Australia
T: 08 6488 2202
ADVISORY COMMITTEE
End-user organisation End-user representative Extent of engagement
State Emergency Service New Christina Hovey Advisory committee

South Wales member
The Department of Fire and Jennifer Pidgeon Advisory committee

Emergency Services member
The Department of Fire and Kathryn White Advisory committee

Emergency Services member
Tasmania Fire Service Kylie Kapeller Advisory committee

member
Victoria State Emergency Service Paul Wallworth Advisory committee

member
19

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SUPPORTING NEW VOLUNTEERS:

A RESOURCE KIT FOR EMERGENCY

Associate Professor Patrick Dunlop1,3, Hawa Muhammad Farid1,3,

Version Release history Date

1.0 Initial release of document 12/01/2022

© Bushfire and Natural Hazards CRC 2022

Material not licensed under the Creative Commons licence:

END-USER PROJECT IMPACT STATEMENT 6

PRODUCT USER TESTIMONIAL 7

INTRODUCTION TO THE RESOURCE KIT 10

WHAT CONTENT IS AVAILABLE IN THE RESOURCE KIT? 12

HOW CAN I USE THIS RESOURCE KIT IN MY EMERGENCY SERVICES ORGANISATION? 15

UTILISATION AND IMPACT 17

We also acknowledge the kind and generous volunteers, researchers, and

VOLUNTEERS STARRING IN OUR VIDEOS

ADVISORY COMMITTEE MEMBERS

Following the work of the Enabling Sustainable Emergency Volunteering project 1,

There are three modules available within the resource kit:

•To support the effective planning, promotion, and selection of new

•To support new volunteers with registration, induction, support,

•To guide volunteer management and improve leadership skills, such

END-USER PROJECT IMPACT STATEMENT

PRODUCT USER TESTIMONIAL

This project is a translation of the ‘paper’ resources into an accessible and

The three modules are:

OUTCOMES AND APPLICATION

In principle, additional modules could be constructed in the future. The resource

The three key aims of the resource kit are to:

INTRODUCTION TO THE RESOURCE KIT

WHAT IS THE PURPOSE OF THE RESOURCE KIT?

WHAT IS IN THE RESOURCE KIT?

The three modules are as follows:

HOW WAS THE RESOURCE KIT DEVELOPED?

For more information on the research conducted through the Enabling

WHO IS THE RESOURCE KIT FOR?

WHAT CONTENT IS AVAILABLE IN THE RESOURCE KIT?

TOPIC TOPIC FOLDER NAME FOLDER CONTENT

2A. Make your volunteering • Video 3: Make your group appealing

2C. Identify your recruitment • Video 5: Identify your recruitment targets

3. Promote • Video 8: Promote

3A. Getting your messaging • Video 9: Getting your messaging right

3B. Choosing your • Video 11: Choosing your recruitment channels

4. Select • Video 12: Select

4A. Effective interviewing • Video 13: Effective interviewing techniques and

TOPIC TOPIC FOLDER NAME FOLDER CONTENT

3. Step 2 – Inducting your • Video 3: Step 2 – Inducting your new volunteers

6. Step 5 – Engaging your • Video 6: Step 5 – Engaging your new volunteers

9. Conclusion • Video 9: Conclusion

TOPIC TOPIC FOLDER NAME FOLDER CONTENT

2. Influencing volunteers • Video 2: Influencing volunteers

3. Sharing knowledge and • Video 3: Sharing knowledge and information

4. Sharing responsibilities • Video 4: Sharing responsibilities

5. Including and involving • Video 5: Including and involving volunteers

6. Providing feedback • Video 6: Providing feedback

8. Recognising • Video 9: Recognising achievements and contributions

9. Dealing with conflict • Video 10: Dealing with conflict

12. Conclusion • Video 13: Conclusion

HOW CAN I USE THIS RESOURCE KIT IN MY EMERGENCY

WHERE CAN I FIND THE RESOURCE KIT?