---------------------------

Internship Report
Student Name: Nguyen Huong Thom

ID: 110320210074

Program: INTERNATIONAL BACHELOR

Year: 2023

Internship Start - Finish Date: 23/05/2023 - 31/07/2023

Company Name: PTSC supply base

The comments from the internship unit
Director:…………………………………………………………….
1. Regarding the attitude and consciousness of the student:
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2. Regarding ethics and demeanor:
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3. Regarding professional competence:
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4. Conclusion:
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Internship Unit Confirmation

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 TEACHER ASSESSMENTS
Lecturer:………………………………………………………….
1. Regarding the attitude and consciousness of the student:
………………………………………………………………………………………………
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2. Regarding ethics and demeanor:
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3. Regarding professional competence:
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4. Conclusion:
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Lecturer

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 ACKNOWLEDGEMENT

To complete this internship report, first of all, I would like to express my sincere gratitude to
the professors of the Department of Business Adminstrtion, Banking University ò Ho Chi Minh
city.

I would like to sincerely thank the Leadership Board and departments of the oil and gas service
port company for providing favorable conditions for me to learn and practice during my
internship at the company.

Lastly, I would like to thank the colleagues in the Commercial Department of PTSC SUPPLY
BASE for their assistance and provision of practical data, which helped me successfully
complete this graduation internship project.

At the same time, the university has given me the opportunity to intern in a place that I prefer,
allowing me to step into real life and apply the knowledge that the professors have taught.
Through this internship, I have gained new insights and valuable experiences in business that
will benefit my future work.

Due to my limited knowledge, I may have made some mistakes while completing this project.
Therefore, I kindly request your valuable feedback and contributions from both the professors
and the company.

Table of content

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Contents...............................................................................................................................5

Resources:....................................................................................................................6
ABSTRACT........................................................................................................................7

Chapter 1: Introducing PTSC supply base...........................................................................9

1.1. Overview of PTSC supply base................................................................................9

1.1.1 The stages of development and formation of a company...................................9
1.2. GEOGRAPHIC.......................................................................................................12
1.3. Facility....................................................................................................................12
1.4. Mission...................................................................................................................14
1.4.1. The core mission..............................................................................................14
1.4.2. Specific tasks for each service sector:.............................................................14
1.5. Organizational chart of PTSC.................................................................................17
2.1 Objectives and Direction for Future Development..................................................19
2.1.1. Objectives for the 2016 - 2020 Period.............................................................19
Long-term Goal: Establish PTSC as a powerful and recognized conglomerate in the
area and globally, with core competencies in surveying, maritime, industrial
services, and oil and gas technical services as the main pillar and basis. As a top
brand in Southeast Asia, work to become a well-known and respected oil, gas, and
industrial technical service provider..........................................................................19
The company's medium- and short-term goals are to maintain stability and
sustainability in business operations despite falling oil prices and to take advantage
of investment opportunities to strengthen its capacity to react to rising oil prices.
Aim for a parent company post-tax return on equity of over 10% annually.............19
2.1.2. Vision...............................................................................................................19
2.1.3. Development Perspective................................................................................19
2.2. Service Capabilities of the Oil and Gas Service Port Company.............................20
2.2.1. Port Base Services...........................................................................................20
2.2.2. Marine Services and Shipping Agency............................................................20
2.2.3. Technical Support for Projects........................................................................21
2.2.4. Logistics and International Transportation Supply Chain...............................22
2.2.5. Mechanical Installation, Repair, and Maintenance..........................................22
2.2.6. Supply of Materials, Equipment, and Other Services......................................22
2.3. Functions of Chambers of Commerce....................................................................23

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  Job description
2.5. Strength and Weakness of the company.................................................................24
2.5.1. Strength............................................................................................................24
2.5.2. Weakness.........................................................................................................25
Chapter 3: The business situation at PTSC Supply Base..................................................25

3.1. Business performance and financial results of PTSC Supply Base........................27

Chapter 4: Solution and Proposal for Logistics Operations at PTSC Oil Services Port....28

4.1. The company's development direction for the upcoming.......................................28

4.2.1. Develop a professional workforce...................................................................29
4.2.2. Enhancing Marketing Activities......................................................................29
4.2.3. Expanding branch network domestically and internationally..........................29
4.2.4. . Expanding branch network domestically and internationally........................30
Conclusion.........................................................................................................................30

Resources:
http://www.ptsc.com.vn/dich-vu/dich-vu-can-cu-cang-dau-khi-2
http://thuvienso.bvu.edu.vn:805/document.aspx?
loc=0&id=159236987108856098874532970683131531578

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 ABSTRACT

Transportation and logistics are inseparable factors in international trade. The business
of transportation and logistics services in Vietnam is currently diverse and abundant, with
many components and services provided to meet the requirements of transportation in
society, especially for the transportation of goods. However, the reality shows that there
are still many shortcomings in the transport and logistics activities in Vietnam,
particularly in terms of efficiency.
While there is a wide range of diverse services, the effectiveness is not high due to the
main reason being the lack of innovative business methods aimed at saving all the costs
incurred or potentially incurred in transportation and logistics to achieve the highest
efficiency in business. Logistics, as an advanced business method, needs to be studied
and applied in order to develop within transportation and logistics service businesses in
Vietnam.
The system and consolidation of core theoretical and practical foundations related to
logistics service business activities will provide guidance for business development. By
researching the logistics services provided by the Oil Service Port Company in the
market, along with advanced logistics models worldwide, this study will propose
solutions to enhance the quality of services and strengthen the company's capabilities in
the transportation and logistics market. The research topic consists of four chapters as
follows:

 Chapter 1: Introduction to the Oil Service Port Company

This chapter provides an overview of the company, including its background, history,
organizational structure, and key operations.
 Chapter 2: Overview of the Business Activities of the Oil Service Port Company

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In this chapter, a comprehensive overview of the business activities conducted by the
company will be presented. This includes information on the services provided, customer
segments, market analysis, and competitors.
 Chapter 3: Current Business Situation at the Oil Service Port Company
Chapter 3 focuses on analyzing the current business situation at the company. It will
assess the strengths, weaknesses, opportunities, and threats (SWOT analysis) faced by the
company in its logistics operations.
 Chapter 4: Solutions and Recommendations for the Logistics Operations of the Oil
Service Port Company
The final chapter will propose solutions and recommendations to enhance the logistics
operations of the company. This includes suggestions for improving service quality,
enhancing market competitiveness, adopting advanced logistics models, and optimizing
operational efficiency.
Each chapter will provide valuable insights into the operations and potential
improvements within the logistics services of the Oil Service Port Company.

Chapter 1: Introducing PTSC supply base

1.1. Overview of PTSC supply base.
PTSC was established on the implementation of Decision No. 458/TTg dated 24
November 1976 for the approval of the master plan to build a petroleum base in Vung
Tau city.
Over 47 years of development, PTSC has made important breakthroughs to become a
leading contractor in providing technical services for oil & gas industry and other
industries in Vietnam and also an outstanding brand name for technical service in oil &
gas industry in the region.
PTSC's core businesses are to provide technical services for oil & gas, energy and
industrial sectors including high technical solution, high quality and professional
approaching international standard such as: EPCIC for offhore facilities; EPC for

8
industrial plants; FSO/FPSO; Offhsore supply vessels; Geological survey; Installation,
operation and maintenance of offshore facilities; Port & Supply Base and Technical
manpower supply.
1.1.1 The stages of development and formation of a company.
- Pre-1993 stage:
After the reunification of the country, along with the continued exploration for oil and
gas in the Red River Delta and the Gulf of Tonkin, our Party and State had a policy to
promote oil and gas exploration activities in the southern continental shelf and the
Mekong Delta region. Recognizing the potential of Vung Tau to become a service base
for the oil and gas industry, the Party and Government implemented several insightful
policies that reflected this strategic vision.
• Decision No. 23/QD-76CP of the Central Party Representative Board and the
Government on July 1, 1976, regarding the transfer of the pre-port area to the General
Department of Oil and Gas and the General Department of Fisheries.
• Document No. 3856/VP3 on November 20, 1976, by the Prime Minister allocating 35.5
hectares of land to the General Department of Oil and Gas for the construction of the
Vung Tau Oil Service Base.
• Decision No. 1735/DK-KH on November 18, 1989, by the General Department of Oil
and Gas transferring the upper port to PSC.
• Decision No. 802/DK-XDCB on December 26, 1990, by the Vietnam Oil and Gas
Corporation transferring the lower port to PSC.
- 1993 - 1995:
Establishment of Vung Tau Oil and Gas Service Port
On March 2, 1993, Vietnam Oil and Gas Corporation made decision number 210/DK-
TCNS-DT to establish the oil and gas service port enterprise.
Board of Directors:
• Mr. Nguyen Chi Thanh - Director
• Mr. Nguyen Manh Hien - Deputy Director
• Mr. Dang The Huong - Deputy Director
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• Mr. Phan Thang Loi - Deputy Director
On September 21, 1993, the Government Office approved the economic and technical
feasibility study.
By 1995, the downstream port construction had been completed.
- Stage 1995 - 2002:
Expansion of Phase II Port
On December 29, 1995, the Prime Minister issued Decision No. 857/TTG approving the
project "Expansion of Lower Vung Tau Oil and Gas Base" with a total investment of 291
billion VND.
In the early 1990s, there were optimistic signals in consecutive years, especially with
significant discoveries such as the Lan Tay and Lan Do gas fields by BP. Therefore,
besides the Bach Ho and Rong fields operated by the Vietsovpetro joint venture, it is
certain that there will be other oil and gas fields developed in this area. Once more oil and
gas fields are put into operation, it will create a diverse and abundant oil service market,
including base services.
With the vision of "taking shortcuts and leading the way," PTSC's leadership decided to
immediately proceed with the project development procedures for expanding the PTSC
Vung Tau oil service base by an additional 46.7 hectares (the minimum required area to
establish an oil service base for the period 2005-2010). This direction was reported to the
Vietnam Oil and Gas Group and received strong support, along with important guidance
on the scale and steps needed for the successful implementation of the project
- 2002-2010 stage:
Expansion of Port Phase III The withdrawal of foreign investors from the Sao Mai - Ben
Dinh project created an opportunity for the port to expand downstream. Seizing this
opportunity, the port company's leadership implemented a plan by proposing to Vinaline
(the project's investor at that time) and the People's Committee of Ba Ria - Vung Tau
province to allocate coastal land for the expansion of Port Phase III.
On March 21, 2002, the Board of Directors of the Vietnam Oil and Gas Corporation
approved Decision No. 1262, which authorized the project "Expansion of Port Phase III -

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Vung Tau Downstream Oil Technical Service Base" with a total investment of 193
billion VND.
- Stage 2010 - Present:
This stage marks a significant leap forward for the oil service port company in its
business operations.
During the 2010-present period, the oil service port company has made remarkable
progress in its production and business activities. Under the leadership of PTSC, the
company has actively promoted development and improved the quality of services
provided to the oil and gas industry.
Investments have been made in modern infrastructure and equipment to meet the
increasing demands of customers. Additionally, emphasis has been placed on enhancing
management capabilities and efficient operations, ensuring safety, and environmental
protection throughout the operations.
By achieving these accomplishments, the oil service port company has built a reputation
and gained recognition within the oil and gas industry. Currently, the company continues
to strive to maintain and enhance its position, while adapting to new challenges and
opportunities in the industry.

1.2. GEOGRAPHIC
The Oil Service Port Company is located at 10°24' N and 107°03'
 Location: Located in Vung Tau, the central hub of the country's Oil and Gas
logistics.
 It is the largest logistics base in the region for oil and gas activities, including
exploration, offshore processing, and refining.
 The natural conditions and favorable climate make it an international seaport for
direct import/export of goods:
 Located downstream of the Dinh River.
 Port bridge length: 750m, Water draft: -9m.
 Sea throat: 12km, depth: -6m.

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  Semi-diurnal tide regime, with a tidal range of +3.8m.

1.3. Facility
- Overview:
750m of port edge land, with a depth of 9.5m (at low tide).
20 ectares of supply facilities.
20 hectares of fabrication yards.- Mechanical workshop: 5,000m2.
- 24/7 security system in place.
- Lifting equipment available.
- Port infrastructure details:
- Size: 750m x 30m.
- Capacity: 30,000 DWT.
- Water depth: -9.5m.
- Port entrance: 6 nautical miles to the port limit, with a water depth of -6m at low
tide and +3.8m tidal range.
- The port bridge can withstand a load of up to 50MT/m2.
- Structural loading capacity of 20,000 tons.
- Integrated flat rolling tracks for 10,000T, 20,000T, and 25,000T loads.
- Yard and supply facilities:
- Fabrication yard: 200,000m2.
- Open storage area: 315,000m2.
- Covered warehouses: 70,000m2.
- Office area: 10,000m2.
- Workshop complex: 25,000m2.
- Chemical drilling fluid storage tanks.
- Transportation vehicles: These vehicles operate continuously 24/7 and are always
in good working condition.
- Cranes: 9 units with lifting capacities ranging from 30 to 160 tons, capable of
handling 1,600 tons/day and night.

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 - Trucks: 16 units with capacities ranging from 5 to 40 tons.
- Forklifts: 24 units ranging from 2.5 to 7 tons.
- Vans: 11 units

In addition to the mentioned vehicles and equipment, at the Lower Basin Port base, there
are other supporting facilities and equipment such as: a mechanical workshop for
manufacturing, repairing, and maintaining equipment and tools; two water tanks with a
capacity of 1,500m3 and a pumping system to supply water for ships, serving daily
activities, and firefighting; an electrical grid system and backup generators to ensure
uninterrupted daily production and business operations of the company.

1.4. Mission
1.4.1. The core mission
The focus is on leveraging resources to enhance and develop business production
activities, ensuring the provision of high-quality and reputable oil and gas technical
services that meet the requirements of oil and gas contractors. Efforts are made to
actively promote business development, participate in bidding processes, and seek
contract opportunities to secure employment for employees. The company aims to
strengthen the domestic market, expand into international markets, establish professional
networking solutions, facilitate trade promotion, and establish suitable cooperative
partnerships based on the company's strengths.
Strict management of investment activities according to approved plans, with a focus
on key investment areas in line with market demand, to enhance capacity and
competitiveness. Special attention is given to investment projects such as service vessels,
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the Red Dragon FSO Floating Storage and Offloading, and the Phu Quoc Integrated Oil
Service Port.
Continuing the overall restructuring plan for PTSC in the 2016-2020 period, ensuring
adherence to timelines and alignment with the general restructuring roadmap of the
Vietnam Oil and Gas Group (PetroVietnam).
Overall, these strategies will help the company allocate resources effectively, foster a
skilled workforce, ensure responsible governance, promote cost-effective practices,
provide assistance when needed, and maintain high standards of quality, safety, and
environmental sustainability.
1.4.2. Specific tasks for each service sector:

Service Function
Oil and gas specialized vessel Manage and operate the specialized
service fleet of the Company and the
chartered fleet effectively and safely,
providing maximum response to the
demand for service vessels and guard
vessels in the domestic market.
Oil and gas mechanical engineering and Efficiently and safely deploy projects with
industrial construction quality and adherence to schedule,
including the following projects: White
Lion FFD Phase 1 Project, Daman - Phase
2 Project, DK Platform Fabrication
Project for the Ministry of National
Defense, Long Phu 1 Thermal Power
Plant Project, Nghi Son Project packages,
NPK Project, NH3, GPP Cà Mau Project,
Dredging Project for Duyen Hai - Tra

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 Vinh Power Center Port... All these
projects affirm the reputation and
capability in providing services in oil and
gas mechanical engineering and industrial
construction

Floating Storage, Offloading, and Continuing to efficiently and safely

Processing Unit (FSO/FPSO) for crude oil manage and operate the FSO facilities,
storage, export, and processing including FSO Biển Đông, FPSO Lam
Sơn, and FPSO Ruby II, ensuring they
meet the requirements of customers. Also,
successfully providing competent crewing
services for FSO vessels like FSO Orkid,
Thái Bình VN, and MV12.
Port base Continuing to maintain efficient
management and operation of the
infrastructure and existing facilities at
Vung Tau Lower Port, ensuring maximum
responsiveness to the demand for services
such as warehouse, yard, office,
workshop, bridges, equipment, etc., for oil
and gas companies/contractors.
Transportation, installation, connection, Organize the safe, high-quality, timely,
operation, and maintenance of oil and gas and efficient implementation of
facilities. transportation, installation, connection,
commissioning, operation, and
maintenance projects for offshore oil and
gas facilities, meeting the requirements of
oil and gas contractors. Ensuring the safe
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 and efficient operation of PTSC Offshore
1's accommodation barge and PTSC 01's
5,000-ton transportation barge.
Seismic survey, geotechnical survey, and Organize the safe operation and
ROV-based inspection and repair survey management of seismic survey vessels,
of underground structures. including Binh Minh 02 - 2D seismic
survey vessel, Amadeus - 3D seismic
survey vessel, and geophysical survey
vessels PTSC Surveyor and PTSC
Researcher.
Other services Continuing to maintain the stability of
other services such as hotel services,
security services, etc., to fully meet the
needs of customers and ensure growth in
line with the overall strategy of the
Company and the Group.

1.5. Organizational chart of PTSC.

Management at the Port Limited Liability Company (PTSC Supply Base) is conducted
using the functional online model as follows:

PTSC
(Owner)

Board of
Directors
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 Chapter 2: Overview of Business Activities of PTSC
2.1 Objectives and Direction for Future Development
2.1.1. Objectives for the 2016 - 2020 Period
Long-term Goal: Establish PTSC as a powerful and recognized conglomerate in the area
and globally, with core competencies in surveying, maritime, industrial services, and oil
and gas technical services as the main pillar and basis. As a top brand in Southeast Asia,
work to become a well-known and respected oil, gas, and industrial technical service
provider.
The company's medium- and short-term goals are to maintain stability and sustainability
in business operations despite falling oil prices and to take advantage of investment
opportunities to strengthen its capacity to react to rising oil prices. Aim for a parent
company post-tax return on equity of over 10% annually.
2.1.2. Vision
Aiming to become a leading provider of oil and gas technical services, an internationally
competitive EPCI (Engineering, Procurement, Construction, and Installation) contractor,

17
and an EPC (Engineering, Procurement, and Construction) player in the industrial sector,
with a strong global presence, offering high-value products and services with expertise
and high added value
2.1.3. Development Perspective
The company aims to achieve stable and sustainable development by closely integrating
its business operations with environmental protection and national security. It leverages
its advantages as a member of the Vietnam National Oil and Gas Group (PetroVietnam)
to contribute to national energy security and the country's economic development.
It emphasizes close cooperation with other entities in the industry to maximize the overall
utilization of resources.
The company seeks to form joint ventures and partnerships with domestic and
international companies and entities with the relevant expertise to reduce competition and
avoid direct confrontation. Through these collaborations, it aims to progressively absorb
and acquire technology transfer, ultimately becoming a technology leader in the domestic
market and expanding its development in foreign markets.

2.2. Service Capabilities of the Oil and Gas Service Port Company
2.2.1. Port Base Services
- Vessel berthing services and water supply for vessels.
- Infrastructure rental services: offices, warehouses, yards, workshops, and
complex areas.
- Cargo transportation and handling services.
- Provision of personnel, vehicles, and equipment.
- Container and basket rental services.
- Chemical pumping and mixing services.
- Supply of industrial gas and liquefied gas.
- Waste collection and disposal services

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2.2.2. Marine Services and Shipping Agency
 Acting as a shipping agent for vessels.
 Arranging port services, including berthing and tugboat services.
 Handling customs procedures for vessel import/export.
 Providing food supplies for vessels.
 Inspecting and supplying fuel for vessels.
 Renting barges and tugboats.
 Arranging crew changes and providing related logistics services (visa,
accommodation, transportation, etc.)

2.2.3. Technical Support for Projects

 Heavy lifting and hoisting services.
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  Jacking and weighing services.
 Launching and skidding services.
 Transportation of oversized and overloaded cargo using trucks, barges, and
heavy-lift vessels.
 Non-destructive testing (NDT) services.
 Heat treatment and welding heat treatment services

2.2.4. Logistics and International Transportation Supply Chain

 Container transportation (20', 40', Dry Container, Open Top, Flat Rack,
Less than Container Load - LCL & Full Container Load - FCL).
 Breakbulk cargo transportation.
 Heavy-lift cargo transportation using heavy-lift vessels.
 Air freight services.
 Domestic transportation by road and inland waterways.
 Customs clearance and logistics services.
 Pre and post-delivery inspections.
 Cargo procurement and inventory management.
 Insurance procedures.
2.2.5. Mechanical Installation, Repair, and Maintenance
 Installation of components.

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  Mechanical repair and maintenance.
 Fabrication of metal cables.
 Management and inspection of lifting equipment.
2.2.6. Supply of Materials, Equipment, and Other Services
 Supply of materials & equipment
 Ship repair services
 Sandblasting and painting services
 Assembly of drilling rigs and ship structures
 Catering and cooking services
 Fuel supply services
 Civil construction
 Tank cleaning services

2.3. Functions of Chambers of Commerce

 Organizational charts:

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 Head of Department

Deputy
Department
Head

Staff in Staff in
Internatio General
Foreign charge of charge of
nal Trade Affairs and
Trade and Vehicles Monitoring
and Domestic
Marketing and and
Project Sales Staff
Staff Equipmen Delivery of
Staff
t Goods

 Function :
 Develop marketing strategies and service pricing to expand the company's service
market.
 Negotiate and prepare contracts in accordance with the company's management
hierarchy.
 Act as the focal point of contact with domestic oil contractors and customers.

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  Coordinate with relevant units to participate in bidding for projects that the
company is involved in, following the guidelines of the company's Trade
Department.
 Prepare necessary documents to facilitate the payment process for economic
contracts
 Mission:
 Conduct market research on customer segments.
 Prepare feasibility studies and economic justifications.
 Organize procurement calls, tendering, bidding, and evaluation for projects under the
guidance of the Company Director according to the company's hierarchy.
 Negotiate economic contracts both domestically and internationally as per the
company's management hierarchy.
 Manage, store, and monitor the implementation of contracts under the company's
management.
 Provide regular reporting and completion reports for contracts.
 Handle contract extensions and terminations.
 Evaluate the effectiveness of each contract and service.
 Take responsibility for the legal aspects of contracts signed by the Company.
 Perform other tasks as assigned by the Director

 Job description
During my enriching internship in the commercial department of PTSC supply base, I
was immersed in a multifaceted and dynamic environment that offered a
comprehensive understanding of the oil and gas industry's commercial aspects.
Throughout my internship, I actively engaged in a wide range of activities, providing
me with valuable hands-on experience and sharpening my skills.

One of the key areas I was involved in was market analysis. Working closely with the
team, I collected and analyzed data on global energy trends, market demands, and
competitor strategies. This information played a crucial role in developing market
intelligence reports that informed decision-making processes, allowing the company
to proactively identify emerging opportunities and potential risks.

In addition to market analysis, I actively participated in contract negotiations.

Assisting the senior members of the team, I gained valuable insights into the
intricacies of commercial agreements, pricing structures, and contract terms. Through
these negotiations, I learned the significance of striking a balance between favorable
terms for the company while ensuring that the agreements were mutually beneficial
for all parties involved.

23
 Furthermore, I played an instrumental role in pricing strategies for specific projects
and products. Collaborating with cross-functional teams, I assisted in devising
competitive and profitable pricing models that took into account market dynamics,
cost structures, and customer preferences. This experience allowed me to understand
the critical role that effective pricing plays in the company's overall profitability and
market competitiveness.

During my internship, I also had the opportunity to interact with clients, suppliers, and
other stakeholders. These interactions not only honed my communication and
presentation skills but also provided me with insights into the importance of building
and maintaining strong professional relationships in the industry. I attended meetings
and industry events, representing the company and contributing to discussions on
potential partnerships and business expansion opportunities.

Moreover, I actively participated in the development of business proposals and

strategic plans. Utilizing my research and analytical skills, I contributed to the
formulation of data-driven strategies to support the company's growth objectives. This
exposure to strategic planning broadened my understanding of the complexities
involved in decision-making at a corporate level.

Throughout my internship, I received invaluable guidance and support from my

mentors and colleagues. Their willingness to share their expertise and knowledge not
only enriched my learning experience but also made me feel like an integral part of
the team.

In conclusion, my internship in the commercial department of PTSC supply base has

been an eye-opening and transformative journey. I am grateful for the hands-on
experience, industry-specific insights, and the opportunity to apply my academic
knowledge in a real-world setting. The skills I developed and the experiences I gained
during this internship have equipped me to pursue a rewarding career in the oil and
gas industry, and I will carry these lessons with me as I continue to grow
professionally.
2.5. Strength and Weakness of the company
2.5.1. Strength
 The company is striving step by step to build a strong brand presence and establish
itself in the market.

24
 The company has abundant human resources, with a team of technically skilled and
experienced professionals and highly skilled workers capable of research and
development.
 The company's financial situation is sound, with good payment capability and a fair
credit relationship.
 The company's services are of high quality and have a reputable standing in the
domestic market. The company has plans to enhance service quality and effectively
diversify its services.
2.5.2. Weakness
 The marketing work has not been given the proper attention it deserves considering its
role in the business environment.
 The awareness of the company's staff and employees regarding the logistics service
business in a market mechanism is not particularly high.
 The fluctuations in the business environment and the complexity and challenges posed
by the Covid-19 pandemic have led to a significant decrease in oil prices, which has
had a major impact on the company's business operations.
=> The analysis and evaluation of the recent business results show that the competition
among companies in the logistics service industry is becoming increasingly fierce as
Vietnam's economy integrates with the global economy. To ensure long-term
development, PTSC Supply Base needs to have a broader vision to proactively cope with
the challenges brought by the business environment, seize opportunities, and leverage its
strengths. The goal is to continuously enhance its competitiveness in the logistics service
sector.
To achieve this, the company should formulate a suitable business strategy, set clear
production and development directions for logistics services that align with the
company's objectives. It is crucial to identify and address weaknesses while maximizing
its strengths to continuously improve its competitive edge. By doing so, the company can
proactively adapt to market changes, capitalize on opportunities, and achieve
sustainable growth in the logistics service domain.
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 Chapter 3: The business situation at PTSC Supply Base

Business performance and financial results of PTSC Supply Base

N KEY Unit 2015 2016 2017 2018 2019

o PERFORMANCE Execu Execution Execution Execution Execution
INDICATORS tion
I Quantity targets
1 Number of drilling 10 10 10 10 10
contractors for
exploitation
2 Number of mining nt/th 6 2.4 1.8 1.1 1.1
development
contractors
3 Number of nt/th 0.8 0.5 0.5 1.3 1.3
exploration drilling
service providers
4 Projects 5 6 8 11
5 Port call vessel round 2,552 1,864 1,844 1,964 1,663
6 Cargo handling tons 239,35 127,060.4 105,457.0 141,153.5 89,086.6
1.03
II Financial
indicators
1 Charter capital

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 2 Total revenue Billion 902.78 626.45 535.57 548.9 620
VND
2. Operating revenue Billion 899.88 625.05 534.66 547.9
1 VND
Mechanical repair Billion 14.86 14.42 14.83 14.74
services VND
Port base services Billion 542.07 338.33 299.18 305.15
VND
Labor supply Billion 75.41 44.80 37.00 37.36
services VND
(Company's salary
policy)
Shipping agency Billion 37.99 14.66 14.26 26.87
services VND
NDT (Non- Billion 37.99 50.11 17.82 21.08
Destructive VND
Testing) and
transportation
services
Forwarding Billion 48 40.7 22.1 22.6 25.22
VND
Others services Billion 191.56 162.73 151.57 142.71
VND

3.1. The current status of logistics services of the company

With the existing infrastructure and equipment, PTSC provides a comprehensive range of
port and related logistics services, including:
• Port and terminal services, warehouse and office space for rent.

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• Supplying and leasing lifting, handling, and transportation equipment.
• Stevedoring and cargo transportation services, heavy lifting and launching services for
offshore oil and gas structures.
• Supplying fuel, lubricants, and fresh water, as well as providing berthing head repair
services for vessels.
• Providing skilled labor services at the port.
• Ship agency services, customs clearance, logistics, and multi-modal transportation
services

Chapter 4: Solution and Proposal for Logistics Operations

at PTSC Oil Services Port:

4.1. The company's development direction for the upcoming

 With the current trend of international economic integration, the company is
actively seeking opportunities for joint ventures with foreign partners and
establishing cooperative relationships for business investments in all sectors. The
company also aims to expand its consultancy services for both domestic and
international investors with relevant needs.
 The company strives to become a reputable technical service provider in the oil
and gas and industrial sectors, aiming to be a leading brand in the Southeast Asia
region.
 The company's approach includes diversifying its service offerings and
continuously improving service quality.
 The company is actively engaging in joint ventures and partnerships with domestic
and international enterprises throughout the production and supply processes of
products and services.

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4.2.1. Develop a professional workforce
For any service-oriented company, the workforce is a crucial factor in determining
success. In recent years, the logistics industry in Vietnam has been developing rapidly.
To grow and enhance competitiveness, the company should focus on training a
professional workforce to meet the evolving demands of logistics services and the daily
requirements of customers.
Enhancing Work-Life Quality: Providing employees with a high-quality work-life
is a company goal. Ensuring a comfortable and enjoyable daily working environment for
all employees.
Establishing Incentive Mechanisms: Implementing incentive mechanisms to attract
and retain talents within the company. This includes structuring salary distribution tied to
productivity, quality, and work efficiency to motivate employees to improve performance
and enhance professional skills.
4.2.2. Enhancing Marketing Activities
The company needs to strengthen its marketing efforts. The purpose of marketing
services is to facilitate smooth buying, selling, and exchange processes. Related tasks in
marketing services include market research, identifying market needs, building customer
service objectives and plans, handling situations, maintaining customer trust, warranty
and other services, and product monitoring. Developing a customer service strategy aims
to increase the company's market share in the industry.
4.2.3. Expanding branch network domestically and internationally.
To enhance our position in the domestic market and expand into the international
market, in addition to improving service quality, it is crucial to expand and strengthen our
agent network, establish exclusive agents, and proceed to establish representative offices
and branches in various countries. By effectively building a network of branches and
agents, the company can easily and promptly deliver its logistics services, meeting the
demands of customers in a timely manner.

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4.2.4. Strengthening brand promotion and logistics services dissemination.
To strengthen brand promotion and logistics services dissemination, first of all, we need
to maintain our existing markets and then expand into new markets to increase
competitiveness against competitors. The company should advertise on various media
channels to reach a wide range of audience, including both domestic and international
customers.

Conclusion
With its high revenue and attractive logistics services, the company is becoming
appealing to foreign investors, and they are actively engaging in business activities in
Vietnam. The overall goal of Vietnamese businesses, including PTSC supply base, is to
become a reputable logistics service provider both domestically and internationally.
Moreover, the company needs to establish investment and development strategies in the
short, medium, and long term to align its logistics services with its scale.
In summary, with the right direction, the company's logistics services will
continue to improve and grow, making it a prominent player in Vietnam's logistics
industry and expanding its presence internationally.

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