Contents

Section-1: International Roaming (IR) Service Activation ................................................................................................ 2

Section-2: IR packs & In-Flight Roaming Packs– Activation, validity and quota .............................................................. 3
Section-3: IR Packs & In-Flight Roaming Packs – Benefits applicability and tracking....................................................... 5
Section-4: Network, Credit Limit, Data barring and other services ................................................................................. 6
Section-5: T&C Applicability and legality ......................................................................................................................... 7
Section-6: Customer protection policies ......................................................................................................................... 8
Section-7: Airtel international Roaming Pack Detail ..................................................................................................... 10
Appendix-1: Postpaid pack details ......................................................................................................................... 10
7.1.2: Postpaid Packs ................................................................................................................................................. 10
7.1.2 : Postpaid Packs (Long Duration) ...................................................................................................................... 10
7.1.3 : Postpaid Data Top-ups ................................................................................................................................... 11
Appendix 2: Prepaid Pack Details .......................................................................................................................... 11
7.2.1 : Prepaid Packs.................................................................................................................................................. 11
7.2.2 : Prepaid Data and Voice Top ups..................................................................................................................... 12
Appendix 3 : In-Flight Roaming Packs ................................................................................................................... 12
Appendix 4 : Covered Countries ….........................................................................................................................13
Appendix 5 : Covered Flights in In-Flight Roaming Packs………………………………………………………….………………………….13
 The Airtel International Roaming Service & packs are available to Airtel customers travelling abroad. The list of covered
countries and the respective products are available in the tables at the end of this document.
Postpaid Packs – Appendix 1
Prepaid Packs – Appendix 2
In-Flight Roaming Packs – Appendix 3
Pack Covered Countries – Appendix 4
Pack Covered Flights – Appendix 5

Key Changes:

o To facilitate seamless shuffling between multiple countries across the world for both Postpaid & Prepaid users, Airtel
has simplified the international roaming packs by covering all 184 countries under same packs. Countries covered
can be seen under Appendix 4. Pack benefits across all the 184 countries remain consistent at same
respective price points for Himanchal Pradesh users w.e.f 8 th April 2024 and for rest of India w.e.f 17th April 2024.
o W.e.f 9th April 2024 00:00 hrs for Himachal Pradesh users and w.e.f 17th April 2024 for rest of India, all Postpaid Airtel
IR packs which were subscribed but not yet active (i.e. validity of pack didn’t start), will be revised as per the new pack
benefits. Customers are requested to check the benefits applicable for their visiting country on Airtel website or App
before activating any new pack. For rest of India, the pack benefits remain as it is.
o All Prepaid Airtel IR packs which are subscribed but not yet active (i.e. validity of pack didn’t start) as of 23:59 hrs; 8th
April, 2024 in Himachal Pradesh and 17th April 2024 for rest of India, will continue as it is.
o Postpaid customers can now enable auto renewal on their international roaming packs in which the same
international roaming plan gets renewed automatically once the existing plan expires.
o Airtel now offers In-flight Roaming packs, which refers to the ability to access internet services, make calls and send
messages while on the flight. The benefits are applicable on selected international flights and aircrafts. Refer to
annexure 5 for the same.
o For bundled In-flight benefits within selected IR packs, the in-flight benefits shall apply only on packs which were
purchased on or after 15th Feb 2024 for Himachal Pradesh and on or after 22nd Feb 2024 for rest of India.

Section-1: International Roaming (IR) Service Activation

 International Roaming (IR) service for all customers is “disabled” by default. Any customer who buys an international
roaming pack or an in-flight roaming pack would get his/her IR service enabled automatically.

 For customers who want to have the convenience of using their India number abroad, it is advisable to go for
International roaming packs [Pack details available in Appendices – 1, 2, 3]. Upon subscribing to International roaming
packs, the customer will be able to use data, voice (Incoming & Outgoing) and SMS services as per pack details.

POSTPAID

 Postpaid customers may also enable the IR service without taking a pack through Airtel Thank app or call center
to use the services abroad. However, in this case, the usage will be charged as per Standard rates
[http://bit.ly/standardcharges]. IR service (not to be confused with IR packs) once enabled will remain enabled
until explicitly disabled through Airtel Thanks App or Call center.

 In the event a postpaid customer does not activate any of the packs but travels to a pack-covered country with
International Roaming service activated and generates usage, then Airtel has the “Roam-without-Fear”
construct to protect him/her from excessive charges. The initial charging shall happen as per standard rates.
Once the charges exceed the One-Day pack value for that country, then Airtel automatically applies the One
Day pack with all its benefits to the customer (typically 500 Mb data, 100 Outgoing + Incoming minutes), to
protect him/her from any further charges for the day.
  This application of One Day Pack shall be in respect of the specific day only. On the next day, the same principle
applies again, i.e. standard charges applicable till threshold is reached followed by automaticapplication of One
Day Pack. This option is advisable if the duration of the stay is very short.

 If postpaid customers on International roaming benefits from such automatic accrual of “Roam-without-Fear”
IR packs, he/she will be charged for these packs in the subsequent bill cycle. There shall not be any waiver of these
charges whatsoever. Customers, however, have a choice to disable their IR service anytime.

PREPAID

 Prepaid customers can enable or disable IR service by sending IRSTART or IRSTOP to 121. In case a prepaid
customer makes usage without purchasing an International roaming pack, the usage will be charged from Main
Balance as per Standard rates [Link - http://bit.ly/standardcharges]. In case of no main balance, the customer
will not be able to make any usage and hence will not get Incoming calls and will not be able to make Outgoing
calls/SMS etc. Only Incoming SMS will be allowed

Section-2: IR packs & In-Flight Roaming Packs – Activation, Validity and Quota

 Customers wishing to subscribe to the international roaming pack or in-flight roaming pack may do so by visiting
www.airtel.in/IR or Airtel Thanks App.
 Data, Voice and SMS Usage can be tracked on Airtel Thanks App. Data usage will be available real-time but voice/SMS
usage update can have a delay of up to 4 hours. So, customers are advised to take this delay intodue consideration
while viewing their voice and SMS usages on Airtel Thanks App.

A. POSTPAID

 Customers present in India may call the customer service helpline 121 or +919910099100 (international toll-
free number). If the customer wishes to subscribe to pack from international location, it is advisable to call or
WhatsApp +919910099100 to avoid any unwanted charges.

 For company paid connections, customers will have to get in touch with their respective company co-
coordinators to activate their packs.

 Customers can opt for IR pack up to 365 days prior to the actual date of travel. The pack validity starts only when
the customer latches on to international network of any country covered by the pack and makes any chargeable
usage like Outgoing SMS/incoming or outgoing/Incoming voice call/data consumption. The calculation of validity
for postpaid IR packs shall be basis the time zone of the country visited and shall expire at 12 midnight local time
of the country where first usage happened.

For instance, if a postpaid customer lands in Singapore at 6 PM local time with 10-day pack activated, then
his/her first day of the pack validity will end at 11:59 PM local time on same day. The second day of the pack
validity would start at 12:00 AM the next day and last till 11:59 PM local time (and so on).

 For postpaid customers, for both In-flight roaming packs and free in-flight roaming benefits within pack, the pack
validity starts once the user latches to the AeroMobile network while on selected international flights. Inflight
roaming benefits will be available only once for a continuous period of 24 hours starting from the time of latch on
AeroMobile network.

 Please note that both the standalone In-flight roaming packs and In-flight roaming benefits within existing
 international roaming packs, get activated once the user latches onto the AeroMobile network while on the
flight. On the other hand, the International Roaming packs (both with and without in-flight roaming benefits)
shall get activated once the user latches to international network of any country post reaching the country.

 For postpaid user, a user can use in-flight roaming benefits anytime for a continuous period of 24hrs, within 365
days from the date of pack purchase.

 Once the Airtel customer returns to India, the benefits of the International roaming pack, if activated, shall cease
the moment he/she returns. Once in India, he/she will revert to the bill plan (postpaid) that he/she was
subscribed to before they left India (provided their validity still apply).
However, if the customer returns to the IR pack-covered countries before the end of the pack’s validity, then
he/she would be able to continue enjoying the IR benefits until the end of pack’s validity.

 The international roaming pack shall remain active until the end of its validity. Once the validity ends, the pack
will not get automatically renewed by itself. However, Postpaid customers can enjoy the benefit of auto-renewal
feature on their international roaming packs in which the same international roaming pack gets renewed
automatically once the existing pack expires. The pack will get activated only when the user visits abroad and
performs first usage (in terms of data/calling/SMS) on his/her international roaming pack The pack will be billed
in the monthly cycle of the month in which it was activated.

 Auto renewal can be enabled in 2 ways via Airtel Thanks App as mentioned below :
• If you are purchasing a new international roaming pack, postpaid users can enable auto renewal as
mentioned below
Airtel Thanks App > International Roaming Tab > Enter Details > Submit > Enable Auto Renewal
• If you have already purchased a pack, you can manage auto renewal on your international roaming
pack by visiting https://i.airtel.in/ir_autorenew3

 Auto renewal, if enabled on your international roaming pack, shall remain enabled until explicitly disabled by
the user via Airtel Thanks App https://i.airtel.in/ir_autorenew3

 If customer has subscribed to any international roaming and its validity has started, then he/she cannot
deactivate the pack during its validity.

 However, if the validity has not started, then postpaid customer can unsubscribe by reaching out to any of our
call centers or through Thanks app.

 During IR pack usage, if customer exhausts entirety of Incoming minutes or Outgoing minutes or SMS benefit
quotas given by the pack, then any further usage would be charged as per Post-pack benefit rates applicablefor
that particular pack (refer Appendices – 1, 2). To avoid such accidental over-usage which results in unwanted
charges, customer is advised to keep track of usage of Incoming minutes and Outgoing minutes and SMS benefits
on Airtel Thanks App.

 During IR pack usage, if a postpaid customer exhausts entirety of high speed data quota given by the pack, then
speed will be throttled at 80 kbps. If customer wishes to use high speed data for the rest of the validity, he/she
can purchase a data top-up as shown in Appendix – 1

B. PREPAID
 Prepaid subscribers can book their IR pack up to 30 days prior to the actual date of travel. The pack validity will
start only when the customer latches on to international network of any country covered by the pack and makes
any chargeable usage like Outgoing/Incoming SMS or outgoing/Incoming voice call/data consumption. In case
the customer does not travel until the end of 30 days, then the pack automatically expires. The customer will not
be entitled to any reimbursement of amounts used to purchase IR pack(s) upon expiry.

 For Prepaid customers, pack validity starts only when the customer latches on to international network of any
country covered by the pack (within 30 days of purchase as stated above) and makes any chargeable usage like
Outgoing SMS/incoming or outgoing call/data consumption. The calculation of validity for prepaid IR packs shall
be based on Indian Standard Time (IST) and shall expire at 11:59 PM midnight IST.

For instance, if the customer lands in Singapore at 6 PM Indian Standard Time (IST) with 10-day packactivated,
then his/her first day of the pack validity will end at 11:59 PM IST on same day. The secondday of the pack validity
would start at 12:00 AM IST the next day and last till 11:59 PM IST (and so on).

 For Prepaid customers, pack validity of Long Duration pack (365 days) starts from the date of recharge

 For postpaid customers , for both In-flight roaming packs and free in-flight roaming benefits within pack, the pack
validity starts once the user latches to the AeroMobile network while on selected international flights. Inflight
roaming benefits will be available only once for a continuous period of 24 hours starting from the time of latch on
AeroMobile network.

 Please note that both the standalone In-flight roaming packs and In-flight roaming benefits within existing
international roaming packs, get activated once the user latches onto the AeroMobile network while on the flight.
On the other hand, the International Roaming packs (both with and without in-flight roaming benefits) shall get
activated once the user latches to international network of any country post reaching the country.

 For Prepaid users, a user can use in-flight roaming benefits anytime for a continuous period of 24hrs within 30
days from the date of in-flight roaming pack purchase.

 Once the Airtel customer returns to India, the benefits of the International roaming pack, if activated, shall cease
the moment he/she returns. Once in India, he/she will revert to the recharge (prepaid) that he/she was
subscribed to before they left India (provided their validity still apply).

 However, if the customer returns to the IR pack-covered countries before the end of the pack’s validity, then
he/she would be able to continue enjoying the IR benefits until the end of pack’s validity.

 The international roaming pack shall remain active until the end of its validity. Once the validity ends, the pack
will not get automatically renewed by itself.

 If customer has subscribed to any international roaming or in-flight roaming pack and its validity has started, then
he/she cannot deactivate the pack during its validity.

 During IR pack usage, if customer exhausts entirety of Incoming minutes or Outgoing minutes or SMS benefit
quotas given by the pack, then any further usage would be charged as per Post-pack benefit rates applicablefor
that particular pack (refer Appendices – 1, 2). To avoid such accidental over-usage which results in unwanted
charges, customer is advised to keep track of usage of Incoming minutes and Outgoing minutes and SMS benefits
on Airtel Thanks App.

 During IR pack usage, if a prepaid customer exhausts entirety of data quota given by the pack, then data usage
 would be blocked immediately to avoid any further accidental usage. If customer wishes to use data for the restof
the validity, he/she can purchase a data top-up as shown in Appendix – 2.

C. IN-FLIGHT ROAMING PACKS (For both Postpaid/Prepaid)

 To access data, voice and SMS benefits while on flight, users will have to recharge/opt for In-flight roaming packs
before onboarding the flight. Please note that in-flight benefits are applicable on selected flights only and are
not applicable on domestic travel.

Once you are on flight and receive the crew confirmation to use mobile phones, follow below mentioned steps:
- Switch your phone on, making sure Airplane Mode is off
- Your phone will automatically connect to the AeroMobile network
- If your phone does not connect to the AeroMobile network automatically, go to phone settings and
manually select AeroMobile
- To use data services, you will need to ensure Data Roaming is on.

 In-Flight communication services are provided at the discretion of the pilot in command. Certain services, like
voice calls, might get restricted in certain scenarios based on the pilot's discretion

 If customer has subscribed to any international roaming or in-flight roaming pack and its validity has started,
then he/she cannot deactivate the pack during its validity.

 However, if the validity has not started, then postpaid customer can unsubscribe by reaching out to any of our
call centers or through Thanks app. This does not apply to Prepaid customers and the customers with company
connections who have purchased the pack via recharge or on their corporate number via company coordinators.

 During In-flight roaming pack usage, if a user exhausts entirety of data/voice/SMS quota given by the pack, then
any further respective data/voice/SMS usage would be blocked immediately. If customer wishes to use
data/voice/SMS, he/she can purchase another In-flight roaming pack as shown in Appendix – 3.

Section-3: IR Packs & In-Flight Roaming Packs – Benefits Applicability and Tracking

 Usage in international roaming is shared with Airtel by international operators. In case there is a delay in sharing
this information, the usage charges may display in the subsequent postpaid bills (up to 3 bills).

 For countries where Airtel roaming packs are not available, the data services have been barred to avoid any
accidental usage by customers. However, the customer will be able to make calls and send SMS andhe/she will
be charged for the same as per standard rates. [Link - http://bit.ly/standardcharges]

 There can be a mismatch on the IR usage reported on the Airtel Thanks app and the generated bill for the user
later on, since bill is prepared as per actual usage reported by partner and it is not received real time, In case
there is a difference of billing, customer is liable to pay based on billing details provided by partner operator

 International Roaming packs benefits are not applicable while calling local toll free numbers abroad. If a customer
tries calling such local toll free number abroad, he/she will be charged according to standard rates applicable in
that country. For customers with company connections who buy the international roaming pack on their same
 company number by paying in advance, toll-free services are blocked.

 If customers have not taken an International Roaming Pack and wish to prevent the use of Voice/Data/SMS servicein
abroad, they can turn off data and should refrain from using Voice and SMS services. This is especially advised whentheir
IR services are active and an International Roaming pack is not taken

 The benefits of all IR Offers (which does not include in-flight benefits) mentioned in Appendices -1, 2, 3, are not
applicable for premium rate Numbers / Maritime / Satellite / Ship Cruise or Immarsat. Please note that additional
charges over and above the pack charges would accumulate if usage is done in any of the above scenarios.

 For customers having Prepaid SIMs from Assam, North East and J&K circles, International roaming benefits and
services will not work while in abroad.

 SMS text length will be considered to be 160 characters

 All toll free numbers in India and in the country you are visiting, will be charged as per standard charges or pack
charges.

 If there is any change in our international roaming plans MRP/Benefits/Rates and if you have not travelled after
taking an international roaming pack; then we have a right to discontinue the pack as it will not be available on
our platform anymore. However, we will inform you in due course of time.

A. POSTPAID

 Customers can buy only one IR pack in India.

 Postpaid customer can buy a new international roaming pack if he does not have any active international roaming
pack.

 Postpaid customers, will have an option to buy additional High speed data top-up (Appendix-1) only when they
reach international destination.

 For Postpaid customers, roaming with 10 Days or 30 Days validity pack in any country has 100min/day Incoming
+ outgoing (Local+India) benefits. These minutes will be reset at 11:59 PM midnight of the local time of the
country where first usage happened

 For postpaid customers, the validity of International Roaming Pack benefit works independent of the bill cycle
of their postpaid bill plan back in India. In other words, the customers’ bill cycle starts and end dates in India do
not affect either the start or the end of the validity of their International roaming pack.

 For Postpaid customers from UP East, Bihar, West Bengal and Orissa data-service are not available in Dominican
Republic. If customers from these circles are planning to travel to Dominican Republic and take IR pack, please
be aware that any data benefits mentioned in the pack details are not applicable here.

B. PREPAID

 Once a prepaid customer is in IR with an active pack, and buys an additional pack – He/She will be able to enjoy
accretive benefits of both packs. Data, Voice, SMS and Validity will be accretive in nature. Example if customer
buys a 10 day 899 pack (1 GB data, 100 mins) and a 30 day 2998(5 GB data, 200 mins) pack then customer will
 be able to use – 6 GB data, 300 mins for the period of 40 days from date of activation of first pack.

 Total absolute validity by addition of multiple packs cannot exceed 730 days at any point of time.

 For Prepaid Customers Outgoing voice is not available in Timor, Serbia, Isle of Mann, Guinea Bissau, Guinea, El
Salvador and Dominican Republic. If customers are planning to travel to these countries and take IR pack, please
be aware that Outgoing call benefits mentioned in the pack benefits are not applicable here.

Section-4: Network, Credit Limit, Data Barring and Other Services

 Customers need not bother with manually selecting network when they land abroad as IR packs are applicable
across all operators in the covered countries.

 Airtel bears no responsibility for the network quality of the select partner network service providers in the
respective locations.

 Customer’s credit limit is not monitored on real-time basis while he/she is in International roaming. The IR usage
details are dependent on international operators and are not available with Airtel in real-time. Hence, credit-
limit as per Airtel is not applicable while in international roaming. Customers are advised to be aware of this fact
while he/she is making usage with the IR service being ON.

 For In-flight packs, the data speed primarily operates on 3G networks. However, please note that depending on
various factors such as your device compatibility and the specific aircraft, the data speed may fluctuate and
occasionally operate at 2G speeds.

 Data barring request to Airtel for local usage in India is different from data barring request for international
roaming.
• If a customer has engaged the Data barring service for local usage in India, it does not mean that
data would remain barred after connecting to an International network. If IR service is “On”, the
customer is free to consume Data in IR and accumulate charges irrespective of local Data barring
service being active or inactivein India.
• In case the customer wants to deactivate data services while on international roaming, the
same needs to bedone from the handset or disabling IR service on Airtel Thanks App or by calling
the customer care & specifically requesting data barring while on international roaming.

 If customer has requested and enabled data barring in International roaming, then it shall remain activated
(irrespective of amount of time elapsed since enabling) till the customer specifically requests for deactivation of
data barring. Even if the customer activates a pack while his/her IR data barring is “on”, the customer would not be
able to use any data in roaming until the IR data barring service is deactivated.

 Caller Line Identification Number (CLI) is not guaranteed while any International roaming pack is active. That is,if
a customer receives a call on his/her number while in IR or makes an outgoing call from his/her number, then it
is not guaranteed that the number from whom he/she is receiving the call would be displayed or his/her number
would be displayed correctly to the receiver.

 Video Calls feature provided by select international telecom service providers are NOT guaranteed on
international roaming but might be successful in some networks. If successful, the consumption of video call
minutes will be charged in a manner similar to voice calls.
  If call divert or VMS is active on a mobile number, then customers would be charged for both Incoming and
outgoing minutes of the call duration as per divert conditions. If IR pack is active, then both Outgoing and
Incoming minutes would be consumed depending on the type of call made. If customers plan to cancel the same,
they may do so by dialing ##002# before leaving India network.

Section-5: T&C Applicability and Legality

 These Terms and Conditions shall constitute an agreement between Airtel and each customer and bysubscribing to
the Offer, customer accepts the same as binding upon him/her.

 The terms and conditions of usage of Airtel, so far as the same are not inconsistent with the present termsand
conditions, continue to be applicable upon you as a user of the mobile services.

 Airtel will be entitled to postpone, suspend, modify or cancel the Offer or any aspect thereof, across the entire
territories of service or any part thereof, at any time with or without notice, for any reason, including, but not
limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond Airtel’s reasonable
control. If Airtel suspends or cancels the Offer, all aspects of the Offer shall be null and void. Airtel will not be
liable to compensate any customer for any postponement or cancellation or for any reason directly or indirectly
arising out of this Offer.

 AIRTEL HAS NO LIABILITY WHATSOEVER IN RESPECT OF ANY CLAIMS OR DISPUTES AND ANY RESULTING DAMAGES
OR LOSSES, WHETHER DIRECT OR INDIRECT, RELATING TO THE CUSTOMER AVAILING, NOT RECEIVING OR
CUSTOMER’S USE OF THE OFFER.

 AIRTEL MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER IN RESPECT OF THE OFFER AND THE
MOBILE SERVICES INCLUDING AS TO ITS FITNESS FOR ANY PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY,
AVAILABILITY, DISRUPTION OR ERROR FREE OPERATION.

 These Terms and Conditions shall constitute an agreement between Airtel and each customer and bysubscribing
to the Offer, customer accepts the same as binding upon him/her.

 Please note that the statements in these terms and conditions do not constitute any general representation from
Airtel regarding Airtel’s services or its availability. Airtel’s network and the provisions of the Offeris available on
an ‘as is where is available’ basis and Airtel makes no representation, guarantee or warranty regarding the
availability, fitness for any specified purpose or error free operation of the network. Network availability may be
affected due to various reasons including force majeure, acts of god, inclement weather, topographical/
geographic/ demographic factors, maintenance work, availability of interconnection with other networks, etc.

Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including
disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the
point above, Airtel and the customer submit to the exclusive jurisdiction of Courts at New Delhi alone.

Section-6: Customer Protection Policies

 Roam-without-fear: In the event a customer does not activate any of the packs but travels to a pack- covered
country with International Roaming service active and generates usage, then Airtel has the “Roam-without-Fear”
construct to protect him/her from excessive charges. The initial charging shall happen as per standard rates.
Once the usage exceeds the One-Day pack value for that country, Airtelautomatically applies the One Day pack
 with all its benefits to protect the customer from any further charges for the day.
This application of One Day Pack shall be in respect of the specific day only. On the next day, the same principle
applies again, i.e. standard charges applicable till threshold is reached followed by automatic application of One
Day Pack. This option is advisable if the duration ofthe stay is very short.
Postpaid “Roam-without-fear” pack will have a validity of 24 hours from the time it has beenapplied

 International Roaming-Default Off-mode: International Roaming (IR) service for all customers is “disabled” by
default. Any customer who buys an international roaming pack would get his/her IR service enabled
automatically.
Customers may also enable the IR service without taking a pack through Airtel Thank app or call center to use the
services abroad. However, in this case, the usage will be charged as per Standard rates
[http://bit.ly/standardcharges]. Please check standard charges before making data usage.
IR service (not to be confused with IR pack) once enabled will remain activated till explicitlydisabled through
Airtel Thanks App or Call center.

 Auto Renewal on International Roaming Packs-Default Off-mode: Auto renewal on international roaming for
all postpaid customers is “disabled” by default. Any customer who wishes to enable auto renewal can do so via
Airtel Thanks App while either purchasing the pack or by visiting https://i.airtel.in/ir_autorenew3
Auto renewal is not applicable on standalone in-flight roaming packs.

 During IR pack usage in prepaid if a customer exhausts the high speed data quota available in the chosen pack, the
data usage would be blocked immediately to avoid any further accidental usage. During In-flight roaming pack
usage for both prepaid and postpaid, if a customer exhausts the high speed data quota available in the chosen in-
flight pack, the data usage would be blocked immediately to avoid any further accidental usage. If customer
wishes to use data for the rest of the validity, data top-up packs can be purchased in case of IR pack or new pack
could be purchased in case of in-flight packs.

 Data Blocking (Pack unavailable countries): For countries where Airtel roaming packs are not available, the data
services have been blocked to avoid any accidental usage. However, customers will be able to make calls and send
SMS and will be charged for the same as per standard rates [http://bit.ly/standardcharges].

 Usage Tracking on Airtel Thanks App: Data, Voice and SMS Usage can be tracked on Airtel Thanks App. Data
usage will be available near real time but voice/SMS usage update can have a delay of up to 4 hours. So,
customers are advised to take this delay into due consideration while viewing their voice andSMS usages on Airtel
Thanks App.

 Consumption Alerts: Postpaid Customers will get alerts through SMS at 50%, 90%, and 100%consumption of
their pack data quota. Prepaid Customers will get alerts through SMS at 50%, 80%, and 100%consumption of
their pack data quota.
Section-7: Airtel international Roaming Pack Detail

Appendix-1: Postpaid pack details:

7.1.1: Postpaid Packs

(For covered countries– please refer Appendix 3)
Pack Details for Himachal Pradesh (w.e.f 9th April 2024) and Rest Of India (w.e.f 17th April 2024)

7.1.2 : Postpaid Pack (Long Duration)

Pack Details for Himachal Pradesh (w.e.f 9th April 2024) and Rest Of India (w.e.f 17th April 2024)

7.1.3 : Postpaid Data Top-ups

Pack Details for Himachal Pradesh (w.e.f 9th April 2024) and Rest Of India (w.e.f 17th April 2024)
 Appendix 2: Prepaid Pack Details
7.2.1 Prepaid Packs
Pack Details for Himachal Pradesh (w.e.f 9th April 2024) and Rest Of India (w.e.f 17th April 2024)

7.2.1 : Prepaid Data and Voice Top ups

Pack Details for Himachal Pradesh (w.e.f 9th April 2024) and Rest Of India (w.e.f 17th April 2024)

Appendix 3: In-Flight Packs

7.3.1: In-Flight Packs
*Applicable in Himachal Pradesh w.e.f 15th Feb ’24 and rest of India w.e.f 22nd Feb ’24.
Appendix 4: Covered Countries

Covered Countries for Himachal Pradesh (w.e.f 9th April 2024) and Rest Of India (w.e.f 17th April 2024)
Appendix 5: Covered Flights in In-Flight Packs and Free In-Flight Benefits within Packs
*Covered Airlines, Fleets and routes are subject to change.