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Hotel Reception

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Dewa yudistira
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504 views8 pages

Hotel Reception

Uploaded by

Dewa yudistira
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Hotel

Receptionist
Group 1
Dewa Yudistira
Izzahtul Fathimah
Kardilla Rosario Pauline
M. Rizki Wardana
Table of
Contents
1. Role of receptionist
2. The guest arrival processes
3. Expressions used in
receptionist desk
Role of 01 Perform a variety of duties at the
front desk.

receptionist 02 Receive visitors by greeting and


welcoming them.

03 Provide customer support by


answering the phone and replying
to emails in a timely manner.

04 Provide administrative support


via phone or email.

05 Manage calendars by scheduling


important meetings, arranging
travel and accommodation, and
https://www.orielpartners.co.uk/blog/receptionist-duties so on.
06
Role of
Responsible for maintaining
office security and

receptionist
communicating with the security
guards if needed.
07 Manage calendars by scheduling
important meetings, arranging
travel and accommodation, and
so on.
08 Perform other clerical
receptionist duties such as
photocopying, transcribing, filing,
keeping records of office
expenses, sorting and distributing
paperwork, and so on.
09 Interact with their colleagues to
resolve important administrative
matters and the like.
https://www.orielpartners.co.uk/blog/receptionist-duties
The Guest Arrival
(the steps)

Receiving and Allocation of Secure Advance Information Complete the


Regestration the room Payment service check-in formalities
Welcome Guest Assign room Request deposit Explain about hotel Show check-in
Bring Luggage Encode key card Take pre-auth facilities
Print regard Generate receipt

setupmyhotel.com
Expressions used in
receptionist desk
1. Welcoming the guest
- How can I help you today?
- Hello, welcome to [name of your hotel].

2. Taking reservation
- What type of room would you prefer?
- What’s the date of your arrival?
- How many people is this reservation for?

https://www.fluentu.com/blog/english/english-for-hotel-receptionist/
3. Checking guest in
- Do you have a reservation?
- What name is the reservation under?
- Could I have your ID and credit card, please?
4. Giving Information, Offering Assistance and
Handling Complaints
- We have [scheduled services] that run to/from
[location]. You’ll find [information] in/at/by
[location].
- I’m sorry about that. Let me see how we can fix
that right away.
- If you need anything else, please let us know.

https://www.fluentu.com/blog/english/english-for-hotel-receptionist/
Thank You

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