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Course Name Total Quality Management Course Code: Credit Hours: 3 (3-0) 2. Learning Outcomes

This document provides an outline for a course on Total Quality Management. It includes 9 topics that will be covered in the course, such as introduction to quality, commitment and leadership, quality planning, and quality management systems. It also lists recommended books and resources for the course.

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mudassar.sabac
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44 views2 pages

Course Name Total Quality Management Course Code: Credit Hours: 3 (3-0) 2. Learning Outcomes

This document provides an outline for a course on Total Quality Management. It includes 9 topics that will be covered in the course, such as introduction to quality, commitment and leadership, quality planning, and quality management systems. It also lists recommended books and resources for the course.

Uploaded by

mudassar.sabac
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Introduction to Course

Course Name Total Quality Management Course Code: Credit Hours: 3(3-0)

2. Learning outcomes

To enable students to develop quality management skills and ISO standards. This course
provides an understanding of quality management (Quality control, quality assurance & QM).
Students will learn how organizations can develop excellence through the adoption of continuous
improvement. The course analyzes and uses various process management techniques, continuous
improvement tools, and strategies to improve quality. This course enables students to provide
leadership in shaping culture for quality within an organization.

Course Outline:

1. Introduction to Quality: Quality concepts, types, and aspects, Significance of quality.


2. Commitment and Leadership: Commitment and Policy, Creating or changing the
culture, effective leadership.
3. Quality Planning: Flowcharting, process charting, purchase planning, planning for JIT.
4. Design for Quality: Innovation, Quality Function Deployment, and the house of Quality.
5. Quality-Related Costs: Prevention, Appraisal, and Failure Costs, Models for quality
Costing.
6. Quality Measurement: Significance, Methods, Tools, and Techniques fo
7. Quality Improvement: Basic Tools, Advanced Tools.
8. Quality Management System (ISO 9000 series): Significance, Documentations,
Implementation and Certification, Audits, Expected Problems.
9. Environmental Management System (ISO 14000 series): Significance,
Documentations, Implementation and Certification, Audits, Expected Problems.

Recommended Books:

1. Oakland J. S., “TOTAL QUALITY MANAGEMENT”, Butterworth Heinemann Ltd.


The UK.
2. ISO 9000 series of standards
3. ISO 14000 series of standards
4. Feigenbaum, “TOTAL QUALITY CONTROL”, McGraw Hill Book Co., USA.
5. Gillow H. S. and Gillow S. J., “TOTAL QUALITY MANAGEMENT IN ACTION”,
Prentice Hall UK
Topics Sub-Topics
a. Quality Concepts
b. Types and Aspects
1.Introduction to Quality
c. Significance of Quality

a. Commitment and Policy


b. Creating or changing the culture
2.Commitment and Leadership
c. Effective leadership

a. Flowcharting.
b. Process Charting.
3.Quality Planning c. Purchase Planning.
d. Planning for JIT.

a. Innovation.
b. Quality Function Deployment
4. Design for Quality
c. The House of Quality

a. Prevention
b. Appraisal and Failure Costs
5. Quality-Related Costs
c. Models for Quality Costing

a. Significance
b. Methods
6. Quality Measurement c. Tools
d. Techniques

a. Basic Tools
7. Quality Improvement b. Advanced Tools.

a. Significance
b. Documentations
c. Implementation and Certification
8.Quality Management System (ISO 9000 series)
d. Audits
e. Expected Problems.

a. Significance
b. Documentations
9 Environmental Management System (ISO 14000 c. Implementation and Certification
series) d. Audits
e. Expected Problems

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