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Home Connect Error Codes

The document provides troubleshooting tips for connecting appliances to home Wi-Fi networks using Home Connect. It lists Wi-Fi network requirements and recommendations including using a WPA2 encrypted network and having ports 443, 8080 and 123 open. It also provides steps to check for common errors, ensure the mobile device and appliance are on the same network, and potential troubleshooting actions like restarting the router or reinstalling the app.

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79 views2 pages

Home Connect Error Codes

The document provides troubleshooting tips for connecting appliances to home Wi-Fi networks using Home Connect. It lists Wi-Fi network requirements and recommendations including using a WPA2 encrypted network and having ports 443, 8080 and 123 open. It also provides steps to check for common errors, ensure the mobile device and appliance are on the same network, and potential troubleshooting actions like restarting the router or reinstalling the app.

Uploaded by

v9rxwk7gnp
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Home Connect error codes

Wi-Fi requirements and recommendations

Check whether your appliance is compatible with 2.4 GHz band or 5


GHz: Certain Home Connect appliances currently only work with 2.4 GHz band.
Check your user manual to determine which bands your appliance will work
with. When you connect an appliance, please change the settings for your
network accordingly.

Encrypted Wi-Fi network: Home Connect will not work with open networks. It
requires security level WPA2.

Compatible network modes: IEEE 802.11 a, b, g and n. Please ensure that


your router is set up accordingly.

No browser registrations: Home Connect does not work with Wi-Fi networks
which require browser registration, e. g. where the user name and password
must be entered via the web browser.

Turn off the "MAC Filter" on the router to prevent MAC addresses for your
home appliances and communication-enabled appliances from being saved.

The use of proxies is not recommended.

Ports 443, 8080 and 123 must be open.

Enable multicast-routing option: This option must be enabled on the router in


order to establish a connection to Home Connect appliances.

Troubleshooting checklist for connecting your appliance

Ensure you meet the minimum requirements


 Ensure your appliance is connected to the right network (Note some
appliances only work with 2.4 GHz and will not connect to 5 GHz
router). If using a dual band router ensure the names for the two
networks are different. Check your appliance user manual for
information on what network it can connect to.

Check for these common errors:


 Ensure your mobile device is on the same Wi-Fi network that you are
connecting your appliance to connected to.
 Ensure you follow the Home Connect installation guide that came with
your appliance. Each appliance requires different steps

Ensure you don’t use cellular connection during the pairing process: While
pairing turn on airplane mode and then turn on Wi-Fi.
 Some devices will search for a connection that has Internet; during
the paring process your mobile device will connect with the
appliance‘s Wi-Fi network to transfer credentials. Since the appliance
does not have an internet connection the mobile device will switch to
another network that does, interrupting the pairing process.

Check your Wi-Fi connection


 Check whether you can get online with another device in your home.
Make sure you are not using cellular connection to test your Internet
connection.
 Ensure there is a strong network connection where the appliance is
installed

Restart your router


 Unplug your routers (and range extenders/Wi-Fi repeaters) ensuring
all lights are off. Keep unplugged for 30 seconds and then plug your
routers back in. Wait until the router completely restarts and check
the connection with another mobile device.
Check your router‘s user manual for more information.

Reinstall the app and restart your mobile device


 Uninstall and download the latest version of the Home Connect app.
After doing so restart your mobile device and begin the pairing
process again.

Factory reset your appliance


 In your use and care manual you will find instructions for resetting
your appliance.

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