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    Written Test: Unit Code:-SITXHRM009 Unit Name: - Lead and Manage People

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    teamromejamuna
    The document provides guidance for an assessment for a unit on leading and managing people. It outlines the topics to be assessed, including roles of managers, team member responsibilities, leadership styles, teamwork, communication, and goal setting. Candidates must answer multiple choice and short answer questions demonstrating their knowledge of managing teams and achieving organizational goals.

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    Written Test: Unit Code:-SITXHRM009 Unit Name: - Lead and Manage People

    Uploaded by

    teamromejamuna
    8 views15 pages
    The document provides guidance for an assessment for a unit on leading and managing people. It outlines the topics to be assessed, including roles of managers, team member responsibilities, leadership styles, teamwork, communication, and goal setting. Candidates must answer multiple choice and short answer questions demonstrating their knowledge of managing teams and achieving organizational goals.

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    The document provides guidance for an assessment for a unit on leading and managing people. It outlines the topics to be assessed, including roles of managers, team member responsibilities, leadership styles, teamwork, communication, and goal setting. Candidates must answer multiple choice and short answer questions demonstrating their knowledge of managing teams and achieving organizational goals.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    8 views15 pages

    Written Test: Unit Code:-SITXHRM009 Unit Name: - Lead and Manage People

    Uploaded by

    teamromejamuna
    The document provides guidance for an assessment for a unit on leading and managing people. It outlines the topics to be assessed, including roles of managers, team member responsibilities, leadership styles, teamwork, communication, and goal setting. Candidates must answer multiple choice and short answer questions demonstrating their knowledge of managing teams and achieving organizational goals.

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    © All Rights Reserved
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    You are on page 1of 15

    Written Test

    Unit Code:- SITXHRM009


    Unit Name:- Lead and manage people

    Assessment for this Unit of Details


    Competency/Cluster
    Assessment 1 Written Test
    Assessment 2 Practical /Observation
    Assessment 3
    Assessment conducted in this instance: Assessment 1 X 2 3
    SIRXHRM003 Lead and manage people

    Assessment Guidelines
    What will be assessed
    The purpose of this assessment is to assess your underpinning knowledge to complete the tasks
    outlined in the elements and performance criteria for this unit of competency and relating to
    the following aspects:

    • roles of and functions performed by supervisors and managers:


    o decision making
    o delegating tasks
    o monitoring staff
    o planning and organising o providing information:
     organisation performance
     changes in organisational policies
     marketing information and targets
     overall organisational objectives
     plans for new equipment
     rationale for management decisions
     technology updates
     training developments
    • expectations, roles and responsibilities of team members:
    o adhering to policies and procedures
    o cooperative and open communication
    o nature and scope of work
    o relationships with others in the workplace and interdependent areas of activity
    o reporting requirements
    • considerations in the individual development of staff:
    • o change in job responsibilities
    o external training and professional development
    o formal promotion
    o internal training and professional development
    o opportunity for greater autonomy or responsibility
    • features of different leadership styles
    • features of open and supportive communication
    characteristics of effective leadership
    principles of teamwork and:
    o characteristics of effective teams
    o roles and attributes of team members
    o organisation of teams
    o potential team problems
    o benefits of effective teamwork
    • role and theories of motivation as they apply to the management of individuals and teams
    the role of group dynamics in successful team management forms of recognition and reward applicable to
    leading staff:
    o acknowledging individual good performance to the whole team
    o incentive initiatives
    o informal acknowledgement
    o presenting awards
    o written reports to management
    • types of organisational plans and planning processes

    Duke College (DC) Assessment 1 October 2022


    CRICOS ID: 02564C Version 2.1
    RTO ID: 90681 Page 2 of 15
    SIRXHRM003 Lead and manage people
    Place/Location where assessment will be conducted
    DC Class Room

    Resource Requirements
    Pen, Paper or computer
    Instructions for assessment including WHS requirements
    You are required to address all questions to achieve competence.
    Once completed, carefully read the responses you have provided and check for completeness.
    Your trainer will provide you with feedback and the result you have achieved.
    Your trainer will provide you with instructions for time frames and dates to complete this
    assessment.
    If more space is required for any answer you may attach a separate page containing your ID
    number, your name, unit title, unit code and the assessment task number and attach this page
    with the current assessment task before submission or alternatively use the back of each paper
    with a clear reference to the relevant question(s).
    Ensure you check your work and keep a copy before submitting.
    You are encouraged to clarify any tasks, requirements or questions you may have with your
    trainer.

    Duke College (DC) Assessment 1 October 2022


    CRICOS ID: 02564C Version 2.1
    RTO ID: 90681 Page 3 of 15
    SIRXHRM003 Lead and manage people

    Assessment 1: Written Test


    Your Task:
    Answer the following questions below. All questions must be answered correctly to achieve
    satisfactory result in this assessment.

    Question 1
    List 5 roles and functions performed by supervisors and managers:
    1. Planning
    2. Organizing
    3. Leading
    4. Controlling
    5. Decision-making

    Question 2
    Match the leadership style on the left to the description on the right:

    Authoritarian or autocratic Involves somebody speaking from a position of power


    leadership and exercising tight control over their subordinates.

    Gives guidance to the team, but also seek their input


    Participative or democratic and opinions when making decisions.

    Involves giving people a job and a possible direction


    Laissez-faire style and letting them do it themselves.

    Involves setting out clear goals and objectives,


    Transactional leadership along with the corresponding rewards and
    punishment.

    Transformational leadership - The leader will offer some kind of personal


    transformation to the follower.

    Situational leadership Involves modifying your style of leadership to suit the


    particular situation.

    Duke College (DC) Assessment 1 October 2022


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    RTO ID: 90681 Page 4 of 15
    SIRXHRM003 Lead and manage people

    Question 3
    List 4 important skills (or characteristics) of members of an effective team:
    Answer may include:

    Question 4
    List 4 common problems teams may encounter.
    Answer may include (but not limited to):

    Question 5
    What does ‘Group Dynamics’ mean?

    Duke College (DC) Assessment 1 October 2022


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    RTO ID: 90681 Page 5 of 15
    SIRXHRM003 Lead and manage people

    Question 6
    List 6 advantages of working as a team, as opposed to working individually.

    Question 7
    As a leader, the most important part of being a leader is setting a good example. Why is this?

    Question 8
    List 3 ways you can act to send a positive message to your team as a leader:

    Question 9
    What is a manager’s role in achieving company goals?

    Duke College (DC) Assessment 1 October 2022


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    RTO ID: 90681 Page 6 of 15
    SIRXHRM003 Lead and manage people

    Question 10
    Why must you show your staff that you support the business goals?

    Question 11
    List 4 reasons treating people with integrity, respect and empathy will help you manage your team?
    Answer may include (but not limited to):

    Question 12
    If you don’t treat people with respect (for example use fear and threats) this can have a negative
    effect on your team. List 4 examples of how lack of respect can negatively impact on a team:

    Duke College (DC) Assessment 1 October 2022


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    RTO ID: 90681 Page 7 of 15
    SIRXHRM003 Lead and manage people

    Question 13
    Fill in the following gaps
    There are 3 types of goals you need to set, these are;

    1. term
    2. term
    3. term

    Question 14
    List 3 methods you could use to help your team to monitor the progress of meeting goals:

    Question 15
    Setting KPIs helps to keep the organisational goals, in line with the plans and objectives of
    your team.
    List 3 good KPIs that might help your team achieve the organisational goals.

    Question 16
    What type of communication methods can you use to help a team become more independent (and
    take responsibility for their own work)?
    Answer may include (but not limited to):

    Duke College (DC) Assessment 1 October 2022


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    RTO ID: 90681 Page 8 of 15
    SIRXHRM003 Lead and manage people

    Question 17
    How can encouraging open communication and innovative thinking help your team meet goals?
    Answer may include:

    Question 18
    List 3 innovations in the hospitality industry, that you may discuss with your team:
    Answer may include:

    Question 19
    Why is encouraging and rewarding staff important?

    Duke College (DC) Assessment 1 October 2022


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    RTO ID: 90681 Page 9 of 15
    SIRXHRM003 Lead and manage people

    Question 20
    List 3 ways to reward individual or team performance.

    Question 21
    List 3 benefits of communicating with your staff and involving them in making decisions.

    Question 22
    List 3 ways to show your employees that you support and value open communication within the
    team

    Duke College (DC) Assessment 1 October 2022


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    SIRXHRM003 Lead and manage people

    Question 23
    As a manager or team leader you need to communicate the important ideas, plans and
    objectives. List 3 pieces of data or information the team may need full access to.

    Question 24
    How does having your team fully informed about business objectives and goals help the business?

    Question 25
    When someone has a criticism of your team’s performance why does this reflect badly on you?

    Question 26
    What does using feedback provide team members with?

    Duke College (DC) Assessment 1, October 2022


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    SIRXHRM003 Lead and manage people

    Question 27
    Finish this sentence. If the employee has done a good job, then the feedback should be......

    Question 28
    Finish this sentence. If you need to provide criticism to an employee, then the feedback should
    be......

    Question 29
    List 3 benefits of delegation

    Duke College (DC) Assessment 1, October 2022


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    SIRXHRM003 Lead and manage people

    Question 30
    List 3 reasons managers don’t delegate.

    Question 31
    How does increasing an employee’s level of responsibility gradually help the employee overcome
    some barriers to delegation?

    Question 32
    Why is it important to make an effort to develop individuals within your team?

    Question 33
    List 3 ways you can help individuals develop within a team

    Duke College (DC) Assessment 1, October 2022


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    SIRXHRM003 Lead and manage people

    Question 34
    You can use KPIs which can help you monitor team performance, to make sure your team is
    progressing towards achieving goals. What does ‘KPI’ stand for?

    Question 35
    KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for?

    Question 36
    How often should you provide coaching or mentoring to your team?

    Question 37
    List 2 aspects which can affect how much coaching or mentoring a person may need.

    Question 38
    When it comes to motivation – what is more important to most people than money?

    Duke College (DC) Assessment 1, October 2022


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    SIRXHRM003 Lead and manage people

    Question 39
    Why is recognising and rewarding good performance important?

    Question 40
    List 3 methods to reward good performance of team members:

    Question 41
    What are motivational theories?
    List 3 examples of motivational theories

    Duke College (DC) Assessment 1, October 2022


    CRICOS ID: 02564C Version 2.1
    RTO ID: 90681 Page 15 of 15

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