lOMoARcPSD|40928680

Module 4 CSS G12 2nd sem week 1-3

Accounting (Zamboanga State College of Marine Sciences and Technology)

Scan to open on Studocu

Studocu is not sponsored or endorsed by any college or university

Downloaded by John Kenneth Lee ([email protected])
 lOMoARcPSD|40928680

Computer Systems
Servicing NC-II
Module 4:
Computer Maintenance Planning

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Computer Systems Servicing NC-II

Alternative Delivery Mode
Module 4: Computer Maintenance Planning

First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Jensen Ryan T. Lim
Editors: Raymar C. Francia
Reviewers: Miel M. Pineda and Susan J. Maaño
Proofreader: Dana Marlou E. Mangahas
Illustrator: Name
Layout Artist: Name
Management Team: Name of Regional Director
Name of CLMD Chief
Name of Regional EPS In Charge of LRMS
Name of Regional ADM Coordinator
Name of CID Chief
Name of Division EPS In Charge of LRMS
Name of Division ADM Coordinator

Printed in the Philippines by ________________________

Department of Education – Region IVA CALABARZON

Office Address: Gate 2, Karangalan Village,

Cainta, Rizal, Philippines
Telefax: 647-7487, 684-4914, 682-5773
E-mail Address: [email protected]

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Module 4:

Computer Maintenance
Planning

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Introductory Message
For the facilitator:

Welcome to the Computer Systems Servicing NC-II for Grade 12 Alternative

Delivery Mode (ADM) Module on Computer Maintenance Planning!
This module was collaboratively designed, developed and reviewed by educators
both from public and private institutions to assist you, the teacher or facilitator in
helping the learners meet the standards set by the K to 12 Curriculum while
overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration
their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
the learners as they do the tasks included in the module.

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

For the learner:

Welcome to the Computer Systems Servicing NC-II Alternative Delivery Mode (ADM)
Module on Computer Maintenance Planning!

The hand is one of the most symbolized part of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a
learner is capable and empowered to successfully achieve the relevant
competencies and skills at your own pace and time. Your academic success lies in
your own hands!

This module was designed to provide you with fun and meaningful opportunities
for guided and independent learning at your own pace and time. You will be
enabled to process the contents of the learning resource while being an active
learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to
process what you learned from the lesson.

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

What I Can Do This section provides an activity which will

help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned. This also tends
retention of learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of
the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the nature of Computer Systems Servicing NC-II. The scope of this module
permits it to be used in many different learning situations. The language used
recognizes the diverse vocabulary level of students. The lessons are arranged to
follow the standard sequence of the course. But the order in which you read them
can be changed to correspond with the textbook you are now using. The module is
divided into five lessons, namely:

The module is composed of one lesson with the following contents:

 Procedures in planning and preparing maintenance
 Tools and tests equipment
 OHS policies and procedures
 Planning and preparing for maintenance
 Computer systems maintenance procedures

After going through this module, you are expected to:

1. plan and prepare for maintenance and repair (TLE_IACSS9-12MRCN-IIa-e-
40);
1.1. plan maintenance and/ or diagnosis of faults in line with job
requirements;
1.2. prepare maintenance and/ or diagnosis of faults in line with job
requirements;
1.3. obtain tools, equipment, and testing devices needed for correct
operation and safety;
1.4. check tools, equipment, and testing devices needed for correct
operation and safety;
1.5. obtain materials necessary to complete the work in accordance with
established procedures and check against job requirements;
1.6. follow OHS policies and procedures in line with job requirements;
and
1.7. check computer systems and networks for maintenance against job/
service order or instructions and specifications.

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

What I Know

Multiple Choice. Select the letter of the best answer by using a separate sheet of
paper. Write the letter of your choice. If you get 100% in this pretest you can skip
this module and proceed to module 14.

1. What is the main function of the motherboard?

a. It acts as the brains of a computer.
b. It processes the instructions given to a computer.
c. It allows a computer to display video.
d. It ties together all of the functions of a computer.

2. Eduardo wants to purchase a new computer monitor that can handle his heavy
gaming habit. Which of the following BEST fits his needs?
a. standard monitor b. TV-ready monitor
c. high-definition monitor d. 55-inch monitor

3. You are a student with limited finances, and you want to purchase a printer for
occasional use for your school assignments. Which type of printer would BEST
suit your needs?
a. inkjet printer b. dot matrix printer
c. laser printer d. all-in-one printer

4. What should you look at to verify the authentication of a file?

a. Digital stamp b. Digital certificate
c. Digital signature d. EFS

5. What tool is used to troubleshoot problems with Windows, applications, etc.?

a. Event checker b. Troubleshooter
c. Event viewer d. Chkdsk

6. _____ protects Windows file systems from being changed or deleted.

a. Windows State Data b. File State Protection
c. Windows File Protection d. Lock File

7. You are explaining to Liza that if you don't _______ it can cause PC parts to
overheat.
a. Clean the keyboard b. Keep the humidity high
c. Use liquid inside a computer d. Remove the dust inside the PC

8. After you got a call from a company, you have the task to dispose of a storage
media. What would you do with it?

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

a. You discharge it before disposing. b. You destroy it.

c. You sell it. d. You throw it in the regular trash.

9. Which of the following is an important part of preventive maintenance?

a. Keeping the humidity high b. Washing the inside of a computer
c. Keeping the temperature high d. Getting rid of the dust

10. When should you ask permission to use customer property?

a. Never b. Always
c. To use the phone d. If the customer is older than you

11. You are on-site working on a computer, while a user comes to you and start
asking detailed questions about what you are doing. He seems really interested
in your job. What should you do?
a. Ask him to leave the room
b. Ignore him
c. Tell him where he can get more training
d. Stop what you are doing and answer

12. What should you do if you are running 10 minutes late to a customer site?
a. Do nothing
b. Call the customer if you are 30 minutes late
c. Call the customer to let him/her know that you are late
d. Call the customer if you can't make it

13. The acronym of HTTPS stands for:

a. Hypertext transfer protocol socket
b. Hypertext transfer protocol over secure sockets layer
c. Hypertext transfer protocol status
d. Hypertext transfer protocol secure

14. You want to make sure that a new scanner is working properly. What is the
best test you can do?
a. Print a test page b. Scan using a test pattern
c. Run the scanner diagnostic d. Scan a detailed color picture

15. Which of the following type of damage is caused by ESD?

a. Bio failure b. Catastrophic failure
c. Upset failure d. Simple failure

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Lesson
Computer Maintenance Planning
1
M
aintenance refers to the actions approved to retain an item in or restore it
to an satisfactory condition either Planned which is divided into
Preventive and Corrective Maintenance or Unplanned. Preventive
maintenance is maintenance, including tests, measurements, adjustments, and
parts replacement, performed specifically to prevent faults from occurring.
Corrective maintenance can be defined as a maintenance task completed to
identify, isolate, and rectify a fault so that the failed equipment, machine, can be
restored to a good working condition within the tolerances or limits established for
in-service operations.

Planning and preparing systematic maintenance procedure will save time,

money, and frustration. It is a great idea and opportunity to learn the proper care
and maintenance of computers. At the same time obtaining the correct tools,
equipment and testing devices can help check common problems in accordance to
standards.

Because of these and other factors (mostly human), computers require

regular computer service maintenance to keep the big problems away and maintain
optimal performance. This program is often referred to as computer maintenance
contract, service level agreement, or computer network maintenance plan.

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

What’s In

Let us see if you still remember the previous module you have completed. Fill out
the table below by supplying the differences of the two. One is done for your guide.
Give at least five (5) differences. Use a separate sheet in answering this table.

Client-Server Testing Client-Client Testing

(Windows Server to Windows 7) (Windows 7 to Windows 7)
This type of testing usually done for 2 This type of testing usually done for 1
tier applications tier application

You will be graded based on the following rubrics. You will get a highest possible
score of 15 points for this activity.

Indicators Excellent Good Fair Score

5 4 3
Ideas is clear and is mostly is beginning to
focused. It holds a focused, and has differentiate the
definite answer. some good two although it is
details. more general.
Purpose & There is a clear There is a clear There is a clear
Supporting point for each. but the but the
Details Includes only supporting supporting
the information information is information is
relevant to the general. incomplete. It
comparison. includes
information that is
not relevant to
the comparison.
Conventions Student makes no Writer makes 1- Writer makes 3-4
errors in grammar 2 errors in grammar
or spelling that errors in or spelling
distract the grammar
content. or spelling
TOTAL

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Now that you have reviewed our past competency about Performing tests,
documentation and deployment procedures in Windows Server and Windows 7
comptuers, You are now ready for the next lesson. Turn to the next page to know
what to do next after completing the core competencies 1 to 3. This will employ you
the skills in computer system and networks maintenance.

What’s New

Maintenance Planning
Direction. Assume that you are an owner of a computer shop. Your task is to create
a maintenance plan to provide security and long-life for your computer systems.
Enumerate your steps clearly in planning. Do this in another sheet of pad paper.
This activity plan will help you decide on what to do in the first stage of
maintaining and repairing computer systems and networks.
How will you describe your plan? Is it complete and comprehensive? What do you
think is lacking? How will you compare your plan to the plan presented below?
A plan is a method of achieving something that you have to work out in detail
before going through the maintenance process.

1. Design a systematic maintenance plan for hardware.

1.1. Monitor, evaluate and update plan.
1.2. Place your computer in a well-ventilated area.
1.3. Schedule use of computers for its longer life.
1.4. Move computers only when it is turned off and unplugged.
1.5. Treat your computer properly.
1.6. Maintain your hard disk.

2. Design a systematic maintenance plan for your software.

2.1 Backup your files.
2.2 Install or secure passwords.
2.3 Delete temporary files.
2.4 Update antivirus and spy ware.

Some terms to ponder on that you will be able to use throughout this module:

Maintenance Program- is a comprehensive list of maintenance and its incidents.

This would include all maintenance activities to be undertaken, manpower needed,
maintenance methods to be used, all the materials and supplies needed for the
maintenance and cost involved in the maintenance.
Maintenance Schedule- Is a list allocating specific maintenance of an area.
Equipment and tools to a specific period. The maintenance schedule is just a part
of the maintenance program.
Quality Management- is a method for ensuring that all the activities necessary to
design, develop and implement a product or service are effective with respect to the
system and its performance.

10

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

What is It

Using (Plan-Do-Check-Act) PDCA Cycle to support continuous improvement in any

workplace scenarios. This is an iterative, four-stage approach for continually
improving processes, products, or services, and for resolving problems. It involves
systematically testing possible solutions, assessing the results, and implementing
the ones that have shown to work. It is based on the scientific method of problem-
solving and was popularized by Dr W. Edwards Deming, who is considered by
many to be the father of modern quality control.1

Plan – Identify the problem, collect relevant data, and understand

the problem's root cause, develop hypotheses about what the issues
may be, and decide which one to test.
Do – Develop and implement a solution; decide upon a
measurement to gauge its effectiveness, test the potential solution,
and measure the results.

Check – Confirm the results through before-and-after data

comparison. Study the result, measure effectiveness, and decide
whether the hypothesis is supported or not.

Act – Document the results, inform others about process changes,

and make recommendations for the future PDCA cycles. If the
solution was successful, implement it. If not, tackle the next
problem and repeat the PDCA cycle again.

1
Clifford Norman, "Evolution Of The PDCA Cycle", Https://Www.Researchgate.Net/, 2020,
https://www.researchgate.net/publication/228475044_Evolution_of_the_PDCA_cycle/citation/downloa
d.

11

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

•Maintenance •Objectives
Review •Targets
•Continuous
Improvement

Act Plan

Check Do
•Monitor •Responsibility
•Knowledge
•Audit
•Skill
•Record
•Communication

Figure 1. The Quality and Safety Management Cycle

A. Plan

<Plan= is a three-step process. The first step is the identification of the problem.
The second step is analysis of the problem. The third step is the development of an
experiment to test it. Some of the things to consider during this process includes:
1. Problem Identification

1.1. Is this the right problem to work on?

1.2. Is this problem important and impactful for the computer?
1.3. Who does the problem affect and what is the potential impact of
solving it?

2. Problem Analysis
2.1 What is the requisite information needed to fully understand the
problem and its root cause?
2.2 What data do we already have related to the problem? What data do
we need to collect?
2.3 Who should be enlisted or interviewed to better understand the
problem?
2.4 After understanding the problem, is it feasible to solve it? Will the
solution be economical and practical?

3. Developing an Experiment
3.1 What are some viable solutions?
3.2 Who will be involved in the process and who will be responsible for
it?
3.3 What is the expected outcome of the experiment and how can we
measure performance?

B. Do
The <Do= stage is where we test the proposed solutions or changes. Ideally,
this should be carried out on small-scale studies. Small-scale experiments allow us
to learn quickly, adjust as needed, and are typically less expensive to undertake.

12

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Make sure that you measure the performance and collect the data necessary to
make an evaluation later.
Maintenance Methods and Procedures
1. 5S
2. Types of Maintenance
2.1 Planned
2.1.1 Preventive
2.1.2 Corrective
2.2 Unplanned

The 5S Process, or simply "5S", is a structured program to systematically

achieve total organization, cleanliness, and standardization in the workplace. A
well-organized workplace results in a safer, more efficient, and more productive
operation. 2

Sort Systematize
(Seiri) (Seiton)

Self
Shine
Discipline
(Seiso)
(Shitsuke)

Standardized
(Seiketsu)

Figure 2. 5S Process

Seiri

The first step of the "5S" process, Seiri, refers to the act of throwing away all
unwanted, unnecessary, and unrelated materials in the workplace. People
involved in Seiri must not feel sorry about having to throw away things. The
idea is to ensure that everything left in the workplace is related to work.
Even the number of necessary items in the workplace must be kept to its
absolute minimum. Because of Seiri, simplification of tasks, effective use of
space, and careful purchase of items follow.

Seiton

2
Drew Willis, PROCESS IMPLEMENTATION THROUGH 5S, 1st ed.: CRC Press, 2017).

13

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Seiton, or orderliness, is all about efficiency. This step consists of putting

everything in an assigned place so that it can be accessed or retrieved
quickly, as well as returned in that same place quickly. If everyone has
quick access to an item or materials, workflow becomes efficient, and the
worker becomes productive. The correct place, position, or holder for every
tool, item, or material must be chosen carefully in relation to how the work
will be performed and who will use them. Every single item must be
allocated its own place for safekeeping, and each location must be labeled for
easy identification of what it is for.

Seiso

Seiso, the third step in "5S", says that 'everyone is a janitor.' Seiso consists
of cleaning up the workplace and giving it a 'shine'. Cleaning must be done
by everyone in the organization, from operators to managers. It would be a
good idea to have every area of the workplace assigned to a person or group
of persons for cleaning. No area should be left uncleaned. Everyone should
see the 'workplace' through the eyes of a visitor - always thinking if it is
clean enough to make a good impression.

Seiketsu

The fourth step of "5S", or Seiketsu, translates to 'standardized clean-up'. It

consists of defining the standards by which personnel must measure and
maintain 'cleanliness'. Seiketsu encompasses both personal and
environmental cleanliness. Personnel must therefore practice ' Seiketsu'
starting with their personal tidiness. Visual management is an important
ingredient of Seiketsu. Color-coding and standardized coloration of
surroundings are used for easier visual identification of anomalies in the
surroundings. Personnel are trained to detect abnormalities using their five
senses and to correct such abnormalities immediately.

Shitsuke

The last step of "5S", Shitsuke, means 'Discipline.' It denotes commitment to

maintain orderliness and to practice the first 4 S as a way of life. The
emphasis of Shitsuke is elimination of bad habits and constant practice of
good ones. Once true Shitsuke is achieved, personnel voluntarily always
observe cleanliness and orderliness, without having to be reminded by
management.

C. Check

In this stage, review the experiment, analyze the results, and identify what
you have learned. Consider the following questions:

1. Did the implementation of the change achieve the desired results?

2. What did not work?
3. What was learned from the implementation?
4. Is there enough data to show that the change was effective?
5. Is the proposed solution still viable and practical?

14

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

D. Act

In this stage, act based on what you learned in the study. If the change did
not work, go through the cycle again with a different plan. If you were successful,
incorporate what you have learned from the test into wider changes. Use what you
have learned to plan new improvements and start the cycle again. If your plan
worked, you would need to standardize the process and implement it across the
business.
During this phase of the PDCA cycle, you should ask the following questions:

1. What resources are needed to implement the solution?

2. What kind of training is needed for full implementation of the improvement?
3. How can the change be maintained and sustained?
4. How can we measure and monitor the impact of the solution?
5. What are some other areas of improvement?

This cycle can help you as a learner and future Information Technology (IT)
professional in making successful planning and decisions in the workplace. This
cycle also provides a framework for the application of improvement methods
and tools. And lastly, this allows plans to adapt as learning occurs which
enable a person to empower himself/herself to take necessary actions.

What’s More

Independent Activity 1. Identifying Hazards and Risks

This activity will be the starting point of the competency you are to learn. As a
starting point in every scenario, you would want to identify safety policies in the
workplace and some hazards and risks to avoid accidents. Workplace hazards can
come from a wide range of sources. General examples include any substance,
material, process, practice, etc. that has the ability to cause harm or adverse health
effect to a person or property. Go around your house / workplace and identify at
least ten (10) hazards / risks. Fill out the table below. Write your answers on a
different sheet of paper.

Hazard Example Harm Caused

Thing Knife Can cut a person

15

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Independent Assessment 1. Make a Plan for OHS

Occupational Health and Safety (OHS) is a planned system of working to prevent
illness and injury inside the workplace by recognizing hazards and risks.

In the above identified hazards/ risks that you have identified, this time we will
make an OHS policy of your own to avoid such accidents or injuries in the
workplace. Select at least six of them which are related to the competencies of
Computer System Servicing NC-II. Write your answers on a different sheet of paper
by using this graphic organizer.

OHS POLICIES

1. ________________________________________________________
2. ________________________________________________________
3. ________________________________________________________
4. ________________________________________________________
5. ________________________________________________________
6. ________________________________________________________

With these policies at hand, now you are ready for the next activity. Try to
remember these policies in every action you would take in the workplace. Read and
answer the next activity made for you.

Independent Activity 2. Planning the Plan

This activity is focused on performing scheduled maintenance of the computer
systems and networks. The table below will help you perform this competency, use
a separate sheet in answering the table below. You are to list at least five (5)
activities that you can think of inside a computer laboratory/ workplace. An
example is made for your reference. You will get 2pts for each activity you have
entered correctly.

Equipment Maintenance Schedule

EQUIPMENT TYPE Personal Computer
EQUIPMENT CODE PC001
LOCATION Practical Work Area (CSS Laboratory)
ACTIVITIES PERSON(S) SCHEDULE
RESPONSI- Daily Every Weekly Every Monthly Remarks
BLE Other 15th
Day of the
Month
1. Clean PC Students X
2.
3.
4.

16

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

5.

The template above will be of use for you as you perform computer system and
networks maintenance, this will serve as a guide in performing such task. Keep this
at hand for future reference.

Independent Assessment 2. Inspecting IT!

Base on Activity 2, you have listed some computer maintenance activity plan which
you can do to maintain the computer system running in good condition. With this
on hand, make an inspection checklist on the following computer equipment and
materials. Relate your inspection activity to the OHS policy which you have created,
select only those which are relevant to computer services. Use a separate sheet and
copy the table given below. You will be graded using the rubrics below, you would
at least get a highest possible score of 50 pts in this asessment
1. Router / Network Switch
2. Circuit Breaker Box
3. LAN Tester
Use this template in answering.

MAINTENANCE INSPECTION CHECKLIST

Type of PERSONAL COMPUTER
Equipment/Material
Property Code LNCHS000120
Number PC001
Location Practical Work Area
YES NO INSPECTION ACTIVITY
 Is the machine turned off after use?
 Are accessories checked for damage?
 Are terminals, connections checked for loose
connection?
 Is the machine regularly cleaned?
 Is the machine used properly according to
manufacturer’s specification?

Grading Rubrics

Indicator Excellent Good Fair Score

15 10 5
Knowledge Is expert in the Knows the Is somewhat
comptency needed competency well familiar with the
competency
Standards 25 20 15
Has a detailed Plans the Has done some
observation for the observation well thinking about
report that is tightly to how to cover high
aligned meet high standards
with high standards standards
Assessments 10 8 6
Has assessed the Has assessed Has assessed the
component well and the component component

17

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

thouroughly as seen somewhat enough to

on the report complete complete the
table
TOTAL

Independent Activity 3. Tools and Test Equipment

Equipment and accessories- the necessary items for a particular purpose.

Tools – Classified as hand tools in Computer systems servicing specialization, this

item is not consumed during the process.
Materials – Substance that things can be made from; consumables.
You were given the tools and equipment for maintenance and repair of your
computer system. However, you are not yet familiar with its classifications. Have a
personal research on the classification of the equipment given within the box and
do the activity.

Complete the table by classifying the following equipment and accessories, tools
and materials. Use a separate sheet in answering this activity.

LAN Card Installer RJ45 UTP cable

Hub Soldering iron Wire stripper
USB Printer Flash Drive Crimping tool
Phillips Screw Driver Device drivers Anti-Static Wrist Strap Multitester
Pliers Video Camera OS software Sound device driver
Torx screw driver Hex driver External cd Rom LAN Tester
Compressed air Lint free cloth Scanner Long nose pliers
Server computer UPS PC unit Network driver

Equipment and Tools Materials

accessories

18

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

The tools, materials and equipment above are those you have used in the previous
modules and will be using all throughout the next modules. Proper categorizing of
these tools, materials and equipment can help you observe the correct maintenance
procedures per item. Every category needs a different storage and plan of
maintenance procedure to keep them in good working condition.

Independent Assessment 3. Proper Utilization of Equipment and Tools

With the above activity on categorizing the tools, equipment and materials, this
assessment will help you understand clearly how to use them. Complete the table
below on how to utilize the following tools and equipment. Name the image in the
second column. Use a separate sheet for this activity.

TOOLS NAME WHY DO WE USE THIS?

19

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

TOOLS NAME WHY DO WE USE THIS?

Aftery you have finished doing the assessment you can check your answers at the
back portion of these module, so that you can evaluate yourself if you are working
on the right track. Please try to remember these materials and tools that are
needed in planning maintenance procedures. These will help you a lot in
performing such task.

20

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

What I Have Learned

I have learned things about maintenance planning and I can fill out the words as a
generalization of my learning.

Maintenance is a series of actions correlated to planning. There are two types of

maintenance which are _________________________ and _________________________.
We use the 5S Process, or simply "5S", to systematically achieve total organization,
cleanliness, and standardization in the workplace.

These are:
1.
2.
3.
4.
5.
PDCA is an iterative, ________________ approach for continually improving
processes, products, or services, and for resolving problems. To do this properly I
have identified and understood the process of ____________________ as a
comprehensive list of maintenance and its incidents.

Through this process, needs OHS policies which stand for

_______________________________, planned system of working to prevent illness and
injury inside the workplace by recognizing hazards and risks. I also have gained
knowledge in the types of equipment, accessories, tools and materials necessary for
maintenance.

21

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

What I Can Do

Make an inventory of all facilities, materials and computers that needs repair or
maintenance inside the workplace. Refer to the table below as your guide. Separate
them according to classification.

Name Specification Quantity Remarks

You will be graded based on the following rubrics. You will be able to get a possible
highest score of 40 in this activity.
Indicator Excellent Good Fair Score
10 7 4
Documentation Completely listed Listed the Listed the
all the necessary necessary necessary
materials, materials, materials,
equipment and equipment and equipment and
tools which tools which tools which
needs repair and needs repair and needs repair
maintenance. maintenance but and
lacking 1-2 items maintenance
but lacking 3 or
above items
Analyze System Items analyzed Items analyzed Items analyzed
thoroughly and thoroughly and thoroughly and
could identify all could identify could identify
items properly items with 1-2 items with 3-4
errors errors
Recall Policies Student was able Student was able Student was
and Procedures to recall to recall able to recall
inventory receipt inventory receipt inventory receipt
policies and policies and policies and
procedures and procedures while procedures
apply this completing the while completing
knowledge while activity. the activity
completing the under the

22

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

activity. supervision of a
peer / teacher
Populate Key Student is able Student is able to Student is able
Data Fields to recall and recall and apply to recall and
apply key pieces key pieces of apply key pieces
of information to information to of information to
enter the correct enter the correct enter the correct
data in each data in each data in each
necessary system necessary system necessary
field without field minimal system field with
error errors. many errors.
TOTAL

23

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Assessment

Multiple Choice. Choose the letter of the best answer. Write the chosen letter on a
separate sheet of paper.

1. This refers to a comprehensive list of maintenance and its incidents.

a. Preventive Maintenance b. System Maintenance
c. Maintenance Program d. Maintenance Schedule

2. This is an iterative, four-stage approach for continually improving processes,

products, or services, and for resolving problems.
a. PDCA Process b. OHS
c. 5S Process d. 4-way test

3. This is the PDCA process in which you confirm the results through before-and-
after data comparison. Study the result, measure effectiveness, and decide
whether the hypothesis is supported or not.
a. Plan b. Do
c. Act d. Check

4. The third step of the PLAN process involves _.

a. Problem Identification b. Problem Analysis
c. Developing an Experiment d. Developing Hypothesis

5. This says that 'everyone is a janitor.

a. Seiso b. Seiton
c. Shitsuke d. Seiri

6. This structured program is essential to the workplace. As a computer student,

you will use this structured program to systematically achieve total organization,
cleanliness, and standardization in the workplace.
a. PDCA Process b. OHS
c. 5S Process d. 4-way test

7. In this stage you will be able to review the experiment, analyze the results, and
identify what you have learned.
a. Plan b. Do
c. Act d. Check

8. In this stage, one will act based on what he/she learned in the study.
a. Plan b. Do
c. Act d. Check

9. You are tasked by your teacher to be the officer of the day. You make a schedule
of task one of which is cleaning PC, how would you schedule this?
a. daily b. every other day
c. weekly d. monthly

24

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

10. You have learned the art of commitment to maintain orderliness and to practice
the first 4S as a way of life. By this virtue, one can be more productive student
or worker.
a. Seiso b. Seiton
c. Shitsuke d. Seiri

11. You are task to organize files inside the laboratory. How are you be able to do
this?
a. Check the computer RAM b. Clear the Cache
c. Make Directories d. Buy an organizer

12. Your classmate saw the Windows desktop you are organizing files with and
asked you why is desktop important to computer maintenance? What would
you tell him/her?
a. Computer desktop is an area that is used for viewing documents
b. Computer desktop is an area that organizes your documents
c. Computer desktop is an area that gives you quick access to files
d. all of the above

13. We do preventive maintenance inside the laboratory in order to maintain the

computer system and networks. How are you going to do this?
a. Download applications.
b. Delete unused programs or other files on your computer.
c. Do not turn off your computer
d. Clean the computer hardware with water solution.

14. We use this accessory as an input device for our computer unit.
a. Digital Camera b. Plotter
c. Optical Disc d. Monitor

15. Why is diagnosis software important?

a. because it can monitor activity and health of software
b. because it can heal the sick
c. because it can stop viruses
d. because it can format a disk

25

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Additional Activities

USER’S MANUAL:
1.) For safe and proper operation of an equipment or tools and when using
equipment and simple tools, it is best to read the manufacturer’s and/or user’s
manuals. This would indicate the part of the equipment, the functions of each part
and the way to maintain it. We must always refer to it for reference. The user’s
manuals must be kept handy and within the Quality Control Area where the
equipment is kept for immediate reference.

Your task is to look for a user’s manual of any equipment or tool you have available
at home and create an infographic using any desktop publishing application. Print
your infographic and send a softcopy to your teacher using your email.

You will be graded based on the following rubrics. You will be able to get a possible
highest score of 40 in this activity.
Indicator Excellent Good Fair Score
10 7 4
Attractiveness The manual has The manual has The manual has
and organization exceptionally attractive some formatting
attractive formatting and and organized
formatting and well-organized information.
well-organized information.
information.
Content Accuracy Used facts and Used facts and Used facts and
the quantity of the quantity of the quantity of
information is information is information is
exceptional good good but not
consistent
Graphics Graphics go well Graphics go well Graphics go well
with the text and with the text and with the text and
there is a good but it distracts but it has too
mix of text and the text few and is text
graphics heavy
Sources Careful and Careful and Careful and
accurate records accurate records accurate records
are kept to are kept to are kept to
document the document most of document some
source of data in the sources of of the sources of
the manual data in the data in the
manual manual
TOTAL

26

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

Answer Key

Assessment What I Know

1. C 1. D
2. A 2. C
3. D 3. A
4. C 4. B
5. A 5. C
6. C 6. C
7. D 7. D
8. C 8. A
9. B 9. D
10. C
10. B
11. C
11. D
12. D
12. C
13. B
14. B. 13. D
15. A 14. C
15. C

27

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

References

Bigelow, Stephen. PC Technician's Troubleshooting Pocket Reference. McGraw-Hill

Education; 2nd edition, 2000.

Deming, W. Edwards. Out of the Crisis, Center for Advanced Engineering Study,
Massachusetts Institute of Technology, Cambridge, Massachusetts, 1982
Department of Education. Computer Systems Servicing NC-II Curriculum Guide.
DepEd Complex Meralco Ave, 2016.
Norman, Clifford. "Evolution Of The PDCA Cycle". Https://Www.Researchgate.Net/,
2020.https://www.researchgate.net/publication/228475044_Evolution_of_t
he_PDCA_cycle/citation/download.

Schwarz, Brain. A+ PC Technician's Pocket Reference 1st Edition. McGraw-Hill

Osborne Media, 2003.

Shewhart, W. A. Statistical Method from the Viewpoint of Quality Control, Graduate

School, Department of Agriculture, Washington. 1999.
Technical Education and Skills Development Authority-Qualification Standards
Office. Training Regulations for Computer Systems Servicing NC II. Taguig
City, Philippines: TESDA, 2013
Willis, Drew. Process Implementation Through 5S: Laying the Foundation for
Lean 1st Edition. CRC Press. Taylor and Francis Group. Milton Park
Abingdon OX14 4RNISBN-13: 978-1498747158, 2016.

28

Downloaded by John Kenneth Lee ([email protected])

 lOMoARcPSD|40928680

For inquiries or feedback, please write or call:

Department of Education - Bureau of Learning Resources (DepEd-BLR)

Ground Floor, Bonifacio Bldg., DepEd Complex

Meralco Avenue, Pasig City, Philippines 1600

Telefax: (632) 8634-1072; 8634-1054; 8631-4985

Email Address: [email protected] * [email protected]

Downloaded by John Kenneth Lee ([email protected])