CONTENTS

DEDICATION

iv

THANKS

LIST OF ABRAVIATIONS

we

LIST OF SHEMAS....

will

LIST OF PAINTINGS

FOREWORD

ix

RESUME

ABSTRACT
1

INTRODUCTION GENERALE

CHAPITREI

GENERAL PRESENTATION OF THE HOME STRUCTURE

SECTION 1: GENERAL PRESENTATION OF THE COMPANY REFENCE PRINTER

DESIGNER

1: HISTORY, EVOLUTION AND IDENTIFICATION.

2
1-1. HISTORICAL.

1-2. EVOLUTION

1-3. IDENTIFICATION SHEET

II- OBJECTIVES AND ROLES.

11-1. Goals:..

11-2. Röles:..

111- PRESENTATION AND OPERATION OF THE RPD OFFICE

3
III-1 Presentation

a) External presentation.

b) Internal presentation

III-2) Operation.

IV- ENVIRONMENTAL FRAMEWORK OF RPD:

a) Partners

7
b) Suppliers.

c) customers......

d) The competitors

e) L'Etat:

SECTION II- COURSE OF THE INTERNSHIP

WELCOME, TASKS PERFORMED AND DIFFICULTIES ENCOUNTERED:

1.1 Home:.....
9

1.2 Tasks performed:.

10DIFFICULTIES ENCOUNTERED:

HE ACQUIRED INTERNSHIP AND CHOICE OF THE THEME

ILI ACQUIRED FROM THE INTERNSHIP

A. ON A PROFESSIONAL LEVEL:

B. ON THE SOCIAL LEVEL:

11

11

11

11

12
CHAPTER II: THEORETICAL AND PRACTICAL FRAMEWORK OF THE THEME: THE WORK OF THE SECRETARY
IN A COMPANY CASE OF OFFICE AUTOMATION REFERENCE PRINTER DESIGNER 13

SECTION 1: HISTORICAL AND GENERAL STUDY ON THE WORK OF THE 13

SECRETARY

11. HISTORY:

1.2. GENERAL INFORMATION ON THE WORK OF THE SECRETARY

13

13

SECTIONN IL ADVANTAGES AND DISADVANTAGES OF THE SECRETARY’S WORK

14

14

14

16

16
16

16

16

17

17

17

17

18

19

19

19

ILL ADVANTAGES.
11.2. DISADVANTAGES:

CHAPTER III: REMARKS AND SUGGESTIONS

SECTION 1: NOTES:

L POSITIVE REMARKS.

1.1 At the supermarket level:

1.2 At the theme level:

11. NEGATIVE REMARKS:

11.1 At the office automation level:

11.2 At the theme level:

SECTION II: SUGGESTIONS:

GENERAL CONCLUSION.

REFERENCES BIBLIOGRAFIQUES.

1. SITES
2. DOCUMENTSTHANKS

Before any development on this professional experience, it is important to express sincerely our noble
gratitude to all those who have contributed in any way to the construction of this work. This report
which testifies to a frank collaboration between several intelligences. So, first of all, we would like to
thank the ALMIGHTY GOD, the one in whom I placed my trust, he never ceased to grant me wisdom and
intelligence throughout my training.

We would particularly like to thank Mr. TIH PIUS, my internship supervisor who trained and supported
me throughout this professional experience with a lot of patience and pedagogy. The information
relating to my internship, its orientations, its observations, its advice and corrections were necessary for
the benefit of the production of this work.

Our gratitude also goes to the teaching staff of the different subjects; among others: Mr. DJINGA Emile,
Mr. NGWAYU Victor NKOL, Mr. NAI Emmanuel, AWATEZE Fabrice and Ms. NGWUEBAM Victorine.

To my Prince Emmanuel CHESSI for his advice and prayers, his moral, physical and financial support
during this journey.

Likewise, we sincerely thank the family members and particularly my parents for their trust, prayers and
financial support; MY brothers and sisters JEAN Bosco, Christian NDJOMO, Armel TANKWA, Esther
TANKEU WATAT and finally DJIKE WATAT Dorcas. They not only believed in me, but above all
encouraged and supported me during my training. My comrades and friends in particular Misters/
Ladies KENNE Mauriane, SACKBA Chantal, MBIDA Amold, AGHEDWE Salem not being in

stay.ABRAVIATIONS

MINEFOP: Ministry of Employment and Vocational Training

DQP: Professional Qualification Diploma

• RPD: Reference Printer Designer

Uds: University of Dschang

CAP:

SHEMAS

Diagram 1: Organizational chart of the company REFENCE PRINTER DESIGNER.

LIST OF PAINTINGS

Table 1: Reference Printer Designer identification sheet

Table 2: table of tasks carried out during the internship.

FOREWORD

In order to resolve the problems of unemployment throughout the world and in Cameroon in particular,
state and private institutions are being set up in vocational training centers. Since the two go hand in
hand, the world of employment requires practical qualities and skills. The objective is to provide the
world of employment with qualifying skills. It is in this logic that we have obtained Approval N67/
MINEFOP/ SG/ SDGSF/ SACD, signed by the Minister of Employment and Professional Training
CONSULTING SERVICE (QGS). in 2020 from the QDJAG professional training center

This approval authorized us to train in the following specialties

IT and management:
Financial management;

Computerized accounting and management

Audit:

Project setup:

Advice,

Marketing:

Business;

Secretarial office;

Bilingual training,

Foreign language training (Spanish, German and Chinese etc.

These vocational training schools operate according to the competency- based approach. However, at
the end of the theoretical training, each learner is called upon to complete a professional internship
which extends over a period of two to three months or even 1 year. The internship corresponds to a
temporary period of situation in a professional environment. Period during which the learner acquires
practical skills and implements the acquired knowledge of his training with a view to obtaining the DQP
or CAP which promotes his integration into the professional environment. It also allows the learner to
discover the world of work. It is a time of improvement, of application of the knowledge received. For
some companies, the internship constitutes a means of pre- recruiting interns for their future position.
In the same vein, we completed an internship in one month one week (1 month, 1 week) more precisely
from November 1 to December 10, 2021 in office secretarial work.

drill

RESUME

As part of the IT training, bilingual office secretarial specialty, at the Bilingual Professional Training
Center in IT and Linguistics (JEWISCO), I took the opportunity to complete an internship of one month,
ten days (01 month, 10 days) in a company dedicated to professionals in the field; chosen by said
training center. With a view to strengthening my abilities in the work of a secretary, the internship was a
major asset for me in raising myself to the rank of perfection in the area of competence of a secretary
within this or that company. . Welcomed by the office automation RP designer from November 1, 2021
to December 10, 2021, I then joined the secretariat service team; where throughout the internship, the
tasks carried out included: Photocopying and printing documents in black on white and color: scanning
cold and hot documents; the assembly of business cards, flyers and wedding prospectuses; trimming,
binding and gluing documents.

The interest of this internship arises more on a practical level because we were able to unseal the
mystery hidden behind the secretary's obligations.

Furthermore, during our internship, many difficulties were observed such as: The lack of wifi within the
company, the low capacity of the generator to support the three computers and the two photocopiers
at the slightest power outage; the lack of perfect mastery of photocopying books...etc. Following these
difficulties encountered, some possible solutions were formulated in favor of resolving these highlighted
problems. We can cite among others: The replacement of machines which no longer support the work
for the benefit of the production of professional work; installing WiFi to facilitate quick online searching;
the purchase of a generator worthy of the name capable of supporting all the company's machines in
the event of a power outage.

Keywords: secretariat, secretary, structure, company.

ABSTRACT
Within the framework of training in data processing, bilingual office automation speciallity, in the Center
of Bilingual Professional Training in Data processing and in Linguistics, we had the opportunity to carry
out an internship of one month tend days in a company dedicated to professsionals chosen by the
aforementioned training center. Having as an objective to reinforce our capcities on the work of the
secretary, the training course was for me a major asset to raise me to the rank of the perfection in the
field of the work of the secretary in a company. The Reference Company Printer Designer welcomed me
from the first of November 2022 to the tenth of December 2021. I have then joined the service team of
the secretaryship. During my internship, i was responsible for photocopying and printing documents in
black and white, and in color, scanning of documents in cold and hot set assembling business cards,
flyers and weddings; ttrimming, binding and gluing of documents... etc.

The interest of this course stim from the practical side as we were able to unravel the mystery behind
the secretary's work.

In a third line, some difficulties were noted; the lack of the wifi within the company; the weak capacity
of the generator to support the three computers and the two photocopiers during the power cut, the
non perfect contol of the photocopying of the books in AS format especially when it is a question or
resizing them, the incapacity of certain machines to overdo certain work,...etc. As a result of these
difficulties encountered, some proposals for solutions were made to solve the problems highlighted. We
can mention the replacement of the machines which do not support the work any more in other to
allow us to produce a work, the installation of the wifi to facilitate the fast research on line, the
purchase of a good generator able to support all the machines of the company in the event of cut of
electricity.

INTRODUCTION GENERALE

Scheduled from November 1, 2021 to December 10, 2021, the internship carried out within the
REFENCE PRINTER DESIGNER structure gave us more interest in the work of the secretary in any e-
company. A real opportunity for us to understand the profession of secretary; to the extent that he is
deployed at several levels as accounting secretary, executive assistant secretary, medical secretary,
commercial secretary...etc. In addition to enriching our knowledge, this internship allowed us to
understand to what extent the work of a secretary can seem very complicated. Which requires for this
purpose a pronounced delicacy in the exercise of its respective tasks.

However, our internship at RPD office automation consisted of increasing our

proven capacity and professionalism in the work of the secretary, through the printing of documents,
typing in French and English, hot and cold scanning of documents, binding, trimming, various gluing, etc.
So the question that arises is the following: What can the work of a secretary consist of within a
company? Subsidiary questions arise from this question: What is the function of a secretary in a
particular structure? Furthermore, on what levels can we highlight the interest of this internship report?
If it is true that no work is perfect, then what might be the difficulties observed throughout the course?
What suggestions were made for improvement? The main sources of this report were the various
lessons learned from the daily practice of the tasks to which we were assigned; the old internship
reports of our comrades, and the numerous interviews that we were able to have with employees of the
different departments of the company allowed us to give consistency to this

report.

In order to faithfully and analytically report the 1 month 10 day report within the RPD company, it
appears logical to first present the structure of the company (chapter I), then the theoretical and
practical framework of the theme (Chapter II) and finally the difficulties encountered, comments and
suggestions (Chapter III).

CHAPITREI

GENERAL PRESENTATION OF THE HOME STRUCTURE

SECTION 1: GENERAL PRESENTATION OF THE COMPANY REFERENCE

PRINTER DESIGNER

The professional training can condore & Top non cere fergeit on the know- how for a perinde of
sagellant of the earth 2011 to December 10, 2001. This presentation of the place of sagens allows to
soappенні

Company history and presentation

1: HISTORY, EVOLUTION AND IDENTIFICATION

1- L HISTORY

RP. Designer, written in 2013 by sind Me TH Plus is the pet of the Menona pharmacy. This secal structure
of the same thickness is transferred to the campus as head office. Hutsutique side is delimited by the
office of Willy show his center and & this plot of Cap's It is one of the horeautics of reference, insofar as
it is efficient and product of its work. In these very early days, the latter entered Tiçon's sex activities
limited. But over time, the demand grew which gave rise to bewies which should be studied in the
paragraph describing the evolution of this company.

1-2. EVOLUTION

Reference Printer Designer works in office automation in general and peripheral commercial activities
such as the sale of school supplies. Its headquarters is located in West Cameroon in the Menous
Department, more precisely in the town of Dschang at the entrance to the University of Dschang
campus.

1-3. IDENTIFICATION SHEET

Table 1: Reference Printer Designer identification sheet

QUALITIES

REFERENCE

Social reason

RPD (Reference Printer Designer)

RP

Acronyms

Legal status

SARL (limind liability company)

Core business

Office automation

Telephone

673254160

00

structure name

Number of employees

Executive management
04

Dschang

Source: internal company documents

II- OBJECTIVES AND ROLES

We will succinctly present the objectives and roles of the RPD structure

II-1. Goals:

Every structure pursues an objective that guides its survival. The RPD company is not only limited to
providing its office automation service, it engages in multidisciplinary marketing while applying and
defending commercial ethics. Like any structure, the Reference Printer Designer company has objectives
to achieve; question of better boosting the management of its structure. So, these objectives are:

Provide quality service and customer and supplier satisfaction;

✔ Facilitate communication between agencies, clients and the outside world, Achieve maximum profit to
create other agencies and recruit young unemployed Cameroonians

II-2. Seal:

The RPD company plays a big role economically and socially.

Economically, it sells its electronic, school and food products to its customers. It offers specific training
services to young people in certain specific areas such as: Learning to type and mount business cards. In
addition, it is in partnership with the JEWISCO Center for Professional Training to serve as a coach for
the professionalization of the trainees it has. This structure contributes to the coverage of public
expenses.

On the social plan; it pays its service staff and trains many young people through academic and
professional internships.

III- PRESENTATION AND OPERATION OF THE RPD OFFICE

Like any company, the RPD company is an organization well suited to its work and its resources to
accomplish its various tasks. A company needs to organize itself well to function better, to have the
means to accomplish its missions while complying with its environment.

III-1 Presentation

In this part, we will proceed with the external presentation on the one hand (a), and the internal
presentation on the other hand (b).

a) External presentation

Reference Printer Designer is an office located in West Cameroon, more precisely in the Department of
Menoua in the town of Dschang at the campus entrance. It is an independent private Cameroonian
company, specializing in office automation and parallel commercial activities such as the sale of school
supplies and jams.

Image 1: External presentation of Reference Printer Designer

Source: itel phone $15 (personal)

According to MEYER J, structure is defined as the arrangement of actions or means of some in relation to
others of the system of relationship which can be established between them as a result. the RPD
structure has established a distribution of tasks to achieve its objectives.

b) Internal presentation

The general direction

It is provided by its director. This coordinates and supervises all activities, while ensuring relationships
both internally and externally. It thus defines the general policy and nevertheless remains the central
unit of the company

It is provided by the secretaries who take care of welcoming and receiving customers.

They ensure the classification of documents as well as the general cleanliness of the office system. The
General Director being the supervisor par excellence of the structure, he entrusts tasks to each of them.

The accounting department;

It is carried out by an assistant to the General Director. His role being to ensure that the company's
accounts are kept, he prepares daily financial statements at the end of the financial year.

This work is carried out under the observation of company rules and the observation of the General
Director.
The financial department;

Made up of a financier responsible for receiving accounting documents for purchases of products from
suppliers and delivery orders; he checks them, classifies them and keeps them. He also takes care of the
control of daily revenues,

The supply service;

It is headed by a procurement manager who takes care of placing orders for the purchase of service
tools from suppliers.

III-2) Operation

To function, a company needs to be organized and have the means to accomplish its tasks.

✓ Financial resources;

As resources we can cite:

Financing its operation with its own funds

Self- financing of the activity of entities and associates

Acquisition of the equipment necessary for the evolution of the structure.

✓ Human resources;
It is a question of manpower available for carrying out activities in the structure.

HE. have three (03) workers and two (02) interns.

✓ Material resources;

They consist of equipment put in place for the proper functioning of the company. There

Office automation RP Designer has:

02(two) desktop and 01(one) lap top;

01 scanner;

03 printing machines (01 in color, 02 in black on white);

01 Perforeuse;

01 Cut all;

01 Hot lamination machine;

01 Cold laminating machine:

01 large stapler;

01 small stapler;

01 Business card cutter;

01 Generator;

A4, A0 formats, A4 folders, underfolders, glasses papers,

cardboard boxes for printing greeting cards, wedding cards, spirals

of various sizes (10.05;12.20...etc.)

...etc.

01 paper cutter;

Plastification A Chaud

De cette organisation, il est nécessaire de présenter l'organigramme de l'entreprise de façon succincte.

Schenna 1: Organizational chart of the company REFENCE PRINTER DESIGNER

DIRECTION GENERALE

HUMAN RESOURCES MANAGEMENT SERVICE

ACCOUNTING DEPARTMENT

FINANCIAL ABUSE

SHOPPING SERVICE

SERVICE FISCAL

Source: internal company document IV- ENVIRONMENTAL FRAMEWORK OF RPD:

These are third parties who influence the company favorably or unfavorably REFERENCE PRINTER
DESIGNER; and who carry out the same type of activity or not. The presentation of a service requires the
presentation of agents such as partners, suppliers, customers, competitors and the State.

a) Partners

REFERENCE PRINTER DESIGNER works in collaboration with several companies such as:

Show Biss Center, Cop's burcatique...etc.

b) Suppliers
The suppliers of REFERENCE PRINTER DESIGNER are:

c) customers

These are people who request services from REFERENCE PRINTER DESIGNE. We can cite among others:

Traders:

The officials:

Students:

Households...etc.

d) The competitors

These are all other companies offering the same service as REFERENCE PRINTER DESIGNE in the city of
DSCHANG, and aspiring to the same advantage as the latter. We have:

-Poplygermy:

The Cameroonian,

- Rodor documentation;
-Mother and son office worker;

-Haboudabi office;

...etc

In every enterprise the State intervenes as a moderator.

c) L'Etat:

Here we are referring to the tax administration. The REFERENCE PRINTER DESIGNER company works
with the western regional tax center, often decentralized in the Menoua Department. By paying taxes,
he offers him a favorable space for the fise; question of carrying out its activities successfully and while
guaranteeing legal certainty.

In this chapter, we presented the company REFERENCE PRINTER DESIGNER in general, an examination
which will have allowed us to know the genesis and the objectives pursued by this entity. In the
perpetual concern to carry out its activity successfully, the RPD company has continued to broaden its
scope of action. This, by creating a climate of mutual trust and security between her clients and herself.
It is therefore appropriate to talk about the progress of our study itself.

SECTION II- COURSE OF THE INTERNSHIP

The aim of the company internship being a context of adaptation of the training to the needs of the
world of employment, our training requires a professional internship in order to highlight the knowledge
learned. At the end of which we must make a report which will be summarized in a document called an
internship report". It is with this logic that we carried out the internship in the company REFERENCE
PRINTER DESIGNER from November 1 to December 10, 2021 .
Indeed, in this part, it is a question of presenting on the one hand the reception, the tasks and the
difficulties encountered during the internship and on the other hand the acquired knowledge of the
internship and the supporting elements of the theme addressed.

1. WELCOME, TASKS PERFORMED AND DIFFICULTIES ENCOUNTERED:

L1 Home:

It was on November 1, 2021 at 7600 that we went to the company REFENRCE PRINTER DESIGNER. We
were welcomed by the employees present at the service location; and more precisely by the General
Director who was my internship supervisor. Let's start by describing the different rules to which we were
subject as soon as we arrived at the office. Being on site, the head of office automation in the person of
M.TIH PIUS spoke to us about the way the company operates, arrival and departure times. This was
detailed as follows:

On the one hand, We must be at work from 7:00 a.m. to 5:00 p.m., Monday to Saturday with the
exception of Clean Thursday which we come at 10:00 a.m. Concerning the break, we have noticed that
in the field of office secretarial work, it is almost not considered because customers enter at any time
and given that we are in the market of competition at the campus entrance, it is necessary to this effect
take care of customers all the time. We can only rest when there is down time, that is to say when there
are no customers.

On the other hand, as soon as we arrive, we must clean the floor and plug in the machines before the
customers arrive. Our Internship Professional gave us small reviews on how the photocopier works, the
different rules that apply to it when it comes to having a book, a notebook, a CNI, receipts and many
others photocopied. The use of the scanner, the punch, the cut everything, the mechanism that happens
when printing documents. He clarified for us the fact that each machine in the company is linked to a
printer, another is specifically adapted to a printer, whether it is the one to

color or black on white. The emphasis was placed on the different takes of the photocopies of which we
have
Color photocopy 50Frans CFA per document, Photocopy of posters and on A3 format in color 100Francs
CFA:

Photocopy in black on white 25 CFA Franc per format,

NB: in- house customers are favored.

1.2 Tasks performed:

During the internship within the company REFERENCE PRINTER DESIGNER, multiple tasks were
entrusted to us. We will therefore present these tasks in the following table:

Table 2: table of tasks carried out during the internship

Periods

Week! From 01 to 06

Professions

Completed tasks

Observations

General service
We were welcomed by the employees of the structure.

Satisfied

We closely observed the tasks carried out by others

Week 2 From 08 to 13

employees

Secretariat service

-Trying photocopying, printing, scanning, editing flyers, photocopying books: documenting...etc form of

Passable

Week 3 From 15 to 20

-start of practice properly Satisfied

Secretariat service

called photocopying, printing, hot and cold scanning, binding. document trimming, lamination,
document formatting, etc.

Week 4 From 22 to 27
Secretariat service

-Same tasks

Satisfied

Week 5 From 29 to 04

Secretariat service

-Same tasks

Satisfied

Week 6 From 06 to 10

Secretarial service and end of internship

Same tasks

Satisfied

During this internship, we understood that before processing a document, we must always take a look at
the documents to make small corrections.
II. must work with confidence and confidence on the client's document regardless of whether we are
under pressure or not. There was no shortage of moments of working under pressure and

10

this allowed us to map ourselves to find amategies to adapt to satisfy the elent

13 DIFFICULTIES ENCOUNTERED

We faced some difficulties in carrying out the tasks that we carried out such as

Difficulties to us actually adapur

Difficulties in compiling the table of contents in a fable manner

Photocopying books

Difficulties & Printing Wedding Tickets

Difficulties & print on carnos

Difficulties in adapting to mx return times

Adaptation to the needs of each client

Difficulty working without peace.

HE ACQUIRED INTERNSHIP AND CHOICE OF THE THEME

11.1 ACHIEVEMENTS OF THE INTERNSHIP

It allows trainees to put into practice the knowledge acquired during professional training and to acquire
professional experience in order to be qualified for the job market. There can be several plans such as

A ON THE PROFESSIONAL LEVEL

It allowed us to know the ability to adapt in the world of work; that is to say how to act in this
environment. Thanks to the combination of our professional training and internship, we have maximized
our professional potential. We were able to put into practice a lot of non- theoretical knowledge in the
execution of our daily tasks. Finally, this internship allowed us to

How to highlight a document

Photocopy a National Identity Card;

Photocopy books on A4 format

Master the assembly of a flyer:

Master the power point;

Fitter in dairy

> Find strategies for welcoming customers;

11

IBL. ON THE SOCIAL PLAN:

The company REFERENCE PRINTER DESIGNER, through its favorable climate, allowed us to integrate into
its professional environment and its particularity of not hiding anything from the trainees allowed us to
be comfortable in what we were doing. This therefore taught us how to carry out with serenity and
passion all the tasks entrusted to us

1.2 CHOICE OF THEME:

Being in the field and experiencing practice aroused in us such a strong addition that we wanted to deal
with a theme which has a more technical and practical character than theoretical. The choice of this
theme was further fueled by the passion and love that we have particularly for the service of the
secretariat. We are not going to forget the real reason which is the fact that according to the general
observation, there is a lack of professional secretaries both in administrative and private offices, as well
as in certain office systems. In order to remedy this, we have opted for the theme covered in this report:
THE

WORK OF THE SECRETARY IN A COMPANY: CASE OF THE OFFICE REFERENCE PRINTER DESIGNER.

In short, for us in this part it was a question of presenting the progress of the internship by presenting a
priori the reception, the presentation of the tasks carried out; secondly the difficulties encountered; and
ultimately the acquired knowledge of the course and the choice of theme.

In view of the above, we will begin chapter 2 dealing with the theme in question.

12

CHAPTER 11:
THEORETICAL AND PRACTICAL FRAMEWORK OF THE THEME: THE WORK OF

THE SECRETARY IN A COMPANY: THE CASE OF THE OFFICE PRINTER DESIGNER REFERENCE

The work of the secretary occurs either in a private or public company, an office, an office, an
establishment, etc. It represents a level which is essential to the functioning of society, whether
commercial or industrial. Setting up professional training centers was very essential; because with the
evolution of technology, we have reached the point where the need to have a secretary in certain
departments is required. In this chapter, we will study from top to bottom the work of the secretary in a
company: Case of RPD.

SECTION 1: HISTORICAL AND GENERAL STUDY ON THE WORK OF THE SECRETARY

1.1. HISTORICAL:

From the Renaissance until the end of the 19th century, some men who took the title of secretary were
hired to handle the daily correspondence and activities of people of high social stature. Gradually, time
is applied to more varied and numerous functions. Which leads to compound titles being given in order
to specify various secretarial jobs, such as: General secretary or financial secretary...etc.

Then, at the end of the 19th century, capitalism developed; industries grow in size, department stores,
large banking and insurance companies expand. This requires larger administrative offices, in particular
the secretariat which is provided by men.

Finally, the invention of shorthand gave rise to typing which thus became the prerogative of women,
young girls or students, whether middle class or high class. Hence today, the secretary job is a tendency
of women to the profession of secretary.

1.2. GENERAL INFORMATION ON THE WORK OF THE SECRETARY:

The profession or work of the secretary is generally carried out by women. Several tasks punctuate his
days. She must assist one or more managers in their missions, while preparing their files, their planning,
activity reports, etc. She enters texts and makes prints at the request of her boss or the customers in
front of her.

13

For a company, the work of the secretary is very essential in the sense that generally speaking, and given
the evolution of technology, company or office managers can no longer carry out the tasks assigned to
them on their own. subject to the length of the day.

In the same vein, this makes it possible to increase the latter's tasks and allow him to breathe from time
to time.

In this part we will talk about the advantages and disadvantages of a secretary.

SECTION II. ADVANTAGES AND DISADVANTAGES OF WORKING

ILL ADVANTAGES

SECRETARY

As advantages of the secretary's job we can cite:

✔ Lack of stress:

✓ Flexible working hours: When it comes to secretary work, it is a good option because it
accommodates traditional working hours and also flexible working hours;
✓ Great responsibility: Any job seeker generally aspires to responsible work that has a good reputation
in his environment. Like positions in the field of secretary who take care of the overall functioning of the
company;

✔Greater job satisfaction;

Better interactions with superiors.

II.2. DISADVANTAGES:

Although we believe that there are more advantages than disadvantages to the secretary position, here
is a list of the main disadvantages of this profession:

The salary scale is not up to par. The most common, even if there are many increases and moves to the
highest positions, the salaries of beginner and junior secretaries are not high. However, there is a
constant improvement in the salary scale which requires a little patience; see your salary evolve over
time. The secretary must demonstrate so that her efforts are retained;

The image of the secretary position: The secretary position has been around for quite a while. However,
there is a widespread belief that secretaries are treated poorly while on the job;

Technology Takes Over: With the recent advent of technology, many job roles have been replaced by
technological innovations;

14

and certainly many processes have been automated to ensure that human errors are limited.
At the end of this part, it was a question for us to study the actual work of the secretary. We have seen
from this that the profession of secretary is generally the job of women and this profession has
disadvantages and advantages mentioned above. Which propels us onto our third chapter centered
around: Remarks and Suggestions.

15

CHAPTER III: REMARKS AND SUGGESTIONS

Each company, however well structured it may be, and independent of its economic situation, faces
certain operating and management difficulties. In this chapter we will first present the various remarks
that we made during our internship in the company at the level of the theme and secondly, the
suggestions to improve the activities and guarantee the performance of this company.

SECTION I: NOTES:

These remarks are both positive and negative.

1. POSITIVE REMARKS

We are going to make positive remarks at the supermarket level (01) and at the level of our theme (02):

1.1 At the supermarket level:

The competence of certain employees;

Staff commitment to achieving company objectives;

The presence of a generator:

The presence of water in the company, which will allow the cleaning of the products and the company
without providing much effort:

The presence of garbage bins in the company;

Establishing a climate of familiarity between employees:

Using the company biller.

• The need for some accessories for troubleshooting machines in an emergency;

The correct arrangement of documents in the structure;

The rigor of the business manager;

Favor to regular customers;

Quality service;

Input in Spanish and German;

1.2 At the theme level:

The availability of machines and tools to facilitate the work of the secretary;
Ordering the company's products from its loyal suppliers to avoid stock shortages;

The materialization of services and sales through the company receipt.

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11. NEGATIVE REMARKS:

No human work is perfect

We will analyze these negative remarks at the supermarket level and our theme.

11.1 At the office automation level:

Low capacity of the generator in this structure to support all the machines,

The slowness of the machines within this structure:

The slowness of certain employees;

Lack of space in the office:

Failure to respect end times.

11.2 At the theme level:

The low toughness of some machines prevents work from being carried out professionally:

The non- production of work as initially designed by the machine.

SECTION II: SUGGESTIONS:

Despite the difficulties encountered during our internship at the RP Designer company, we did not rest
on our laurels; on the contrary, each challenge became an asset to further seek ways to surpass oneself
and take the next step. Therefore, here we will make suggestions related to the weaknesses of the
company, in order to be able to improve its activity and if possible effectively correct its faults. We can
therefore provide the company with the following suggestions:

The purchase of a larger space for office automation since it is impossible to expand this current space.
Which will subsequently generate another additional office automation;

Be strict on the arrival time of certain employees

Respect the end times;

Review the configuration of this structure in order to resolve errors and eliminate double references;

Have a good generator capable of supporting all the machines in the event of a power outage;

At the end of this part, let us remember that it was a question for us to make positive and negative
remarks about this company; and give suggestions as we did above.

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GENERAL CONCLUSION
We have reached the end of our work where it was a question for us to talk about the work of the
secretary within a company: Case of the company Reference Printer Designer. We carried out this
analysis in the most objective way possible, starting from the presentation of the company where we
carried out our internship. followed by a brief presentation of the company structure

During the internship period within the RPD company, we noticed that certain machines were no longer
working well, the inability of the generator to support all the machines in the event of a power outage. It
was following this study that we opted for the theme treated throughout our work. Being on an
internship in this company allowed us to get acquainted with the profession that we could be called
upon to practice, to study its contours and also to push our limits, both physical and moral. The first
battle we fought was with ourselves. Because during our professional training, although we are subject
to a certain pressure, we realized that having obligations makes what we can feel even more different.
We also learned during this internship that the climate that reigns within a company is a very
determining factor for the success of its activity. The study carried out on this company made it possible
to highlight the following strengths: The presence of a generator, and the ease in carrying out tasks. The
company also presented some weaknesses as follows:

The lack of space within the structure, the observation of errors after printing certain documents, the
good management of the company, the supply according to the tools, which are in the process of
wanting to end up in the structure to avoid rupture of stock. if possible, automate the generator to
avoid loss of customers in the event of a power outage, etc. Given that to ensure its sustainability, the
company must find a certain balance between the elements of its environment while making the effort
to correct anything that hinders its activity. This work was carried out with the aim of helping society to
change the focus on the work of a secretary and thus see their activity evolve.

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REFERENCES BIBLIOGRAFIQUES

SITES

➤ M.facebook.com;
➤ Souleymane.sangare.com;

➤ Larousse Dictionary;

➤ www.manpower;

➤ www.larousse.fr.com.;

➤ www.google.com.

2. DOCUMENTS

➤ Teufack Mbouobabi Langevine

➤ Practical course on the work of the secretary