Iimm Be Book

BUSINESS ENVIRONMENT
Business Environment
© Copyright 2019 Publisher
ISBN: 978-93-88934-48-0
This book may not be duplicated in any way without the express written consent of the
publisher, except in the form of brief excerpts or quotations for the purposes of review.
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publisher have used their best efforts in preparing this book and believe that the content is
reliable and correct to the best of their knowledge. The publisher makes no representation
or warranties with respect to the accuracy or completeness of the contents of this book.
Table of Contents
CHAPTER 1: Introduction to Business Environment.........................................................1
CHAPTER 2: Environmental Screening..............................................................................15
CHAPTER 3: Micro Business Environment........................................................................29
CHAPTER 4: Macro Business Environment.......................................................................43
CHAPTER 5: Political Environment....................................................................................61
CHAPTER 6: Economic Environment.................................................................................75
CHAPTER 7: Legal Environment.........................................................................................93
CHAPTER 8: Socio-Cultural Environment.......................................................................109
CHAPTER 9: Business Environment of Service Sector...................................................123
CHAPTER 10: Global Environment.....................................................................................139
CHAPTER 11: Business Ethics..............................................................................................167
CHAPTER 12: Emerging Trends in India’s Business Environment................................183

1
Introduction to
Tabl e o f Contents
1.1 Introduction
1.2 Concept of Business Environment
1.2.1 Nature of Business Environment
1.2.2 Scope of Business Environment
1.2.3 Importance of Business Environment
Self Assessment Questions
1.3 Components of Business Environment
1.4 Relation between Business Environment and Strategic Management
1.5 Summary
1.6 Key Words
1.7 Case Study
1.8 Exercise
1.9 Answers for Self Assessment Questions
1.10 Suggested Books and e-References
NoTES LEARNING OBJECTIVES

After studying this chapter, you will be able to:
Explain the concept of business environment
Describe the nature and scope of business environment
Describe the importance of business environment
Explain the components of business environment
Discusstherelationshipbetweenbusinessenvironmentandstrategic management
1.1 INTRODUCTION
Business is an organisation or enterprise engaged in producing goods and services
for profit motive. It is a collective effort where a firm is engaged in commercial,
industrial or professional activities. The main aim of business is to satisfy the
needs of customers. The success of every business depends on adapting itself to the
environment within which it functions. For example, with changes in the government
policies, the business needs to adapt itself with the new policies. Similarly, any
technological advancement may render the existing products obsolete, such as
the introduction of smartphones has replaced the telephone to a greater extent.
Therefore, it is very important to have a clear understanding of the basic concept of
business environment and the nature of its various components.
Business environment includes those external factors and institutions over which
it does not have any direct control. These factors affect the functioning of an
organisation directly or indirectly. These include customers, competitors, suppliers,
government, and the social, political, legal and technological factors, etc.
The set of external factors, such as economic factors, social factors, political and legal
factors, demographic factors, and technical factors, etc., which are uncontrollable in
nature and affect the business decisions of a firm, is called business environment.
The relationship between business and its environment can be explained by following
points:
 Business is affected by its environment and, in turn, to some extent, it will also
influence the external factors. Similarly, economic environment influences socio-
cultural environment and vice versa. Other environmental factors also have same
relationship with each other.
 The environmental factors are constantly changing. Similarly, business is also
dynamic.
 One business firm, by itself, may not be able to change its environment. But
together with other businesses, it will be in a position to mould the environment
in its favour.
2
Introduction to Business
In this chapter, you will study the concept of business environment, its components NoTES
and how it is important for organisations. You will also study about relationship
between business environment and strategic management.
1.2 CONCEPT OF BUSINESS ENVIRONMENT

In general sense, all businesses aim to achieve multiple objectives. A business
manager identifies and sets some important objectives like survival, stability, growth,
profitability and efficiency. Enterprise needs to balance these objectives. Profit is
the biggest stimulus for the survival of the business and its future development.
There is always a risk involved in business and profit is the reward for taking the
risk. Business can be established, but it is difficult to survive in this competitive
world where whole world is one market. So, it is important for business to scan the
environment.
Environment refers to all external forces which affect the functioning of business.
Environment factors are largely, if not totally, external and beyond the control of
individual industrial enterprises and their managements. The surrounding in which
business operates is called business environment.
The word ‘Business Environment’ has been defined by various authors as follows:
According to Keith Davis, Business environment is the aggregate of all conditions, events
and influences that surround and affect it.
According to Reinecke and Schoell, the environment of business consists of all those
external things to which it is exposed and by which it may be influenced directly or indirectly.
These definitions give a clear understanding of the business environment. We can

say that business environment is a combination or mixture of complex, dynamic and
uncontrollable external factors within which a business is to be operated.
The change in tastes and preferences of customers, introduction of new technologies,

innovations, government policies, etc., all are parts of the business environment.
Business needs to accept and adapt these changes promptly to survive in the market.
So, it is necessary for the business to analyse the business environment.
1.2.1NATURE OF BUSINESS ENVIRONMENT

The business environment of an organisation usually poses threats as well as
opportunities. To grasp the opportunities and reduce the threat, it is important to
know the nature of business environment. Following are some points which describe
nature of business environment:
 Internal and external environment: Every business is surrounded by internal

and external environment. Internal environment can be controlled by an
organisation, like men, money, material, machine and method, whereas external
environment is uncontrollable like political conditions, technologies, legal
regulations, etc.
 Dynamic and ever-changing: Business environment keeps on changing frequently
in terms of technologies, government rules and regulations, socio-economic 3
conditions, etc., which make business dynamic.
NoTES  Complexity of the environment: Business environment cannot be easily analysed

because of too much complexity involved. Environment consists of a number of
factors, events, conditions and influences, generating from different sources
which impact business, thus, making the business complex.
 Inter-relatedness: Factors of business environment are related to each other. For
example, change in political parties will result in changing the government rules,
fiscal policies, market conditions, technology, etc. So, all the factors need to be
scanned properly because these factors are inter-related to each other.
 Uncertainty: It is difficult to predict the changes going to take place in future
because environment keeps on changing. These changes are uncontrollable. So,
business can only try to combat from these challenges. For example, in case of
fashion industries, changes take place so frequently, economy could collapse any
time.
 Impact: Impact means the effect of environment on business. Business
environment has both long-term and short-term impacts on business. For
example, different firms may get influenced differently from change in monetary
policy.
 Inter-dependence: A business firm and its environment are mutually
interdependent. The economic status of a country affects the development of
technology or it may change the lifestyle of people.
1.2.2SCOPE OF BUSINESS ENVIRONMENT

The aspects which fall under business environment are as follows:
 Internal and external environment: Internal environment includes all those
factors that are within an organisation and impart strength or cause weakness in
business. For example, inefficient human resource, superior raw material, etc.
External environment includes those factors which are beyond the control of
business and are outside the organisation. They provide opportunities and pose
threat to business. For example, change in political conditions, technological
change, etc.
 Specific and general environment: Specific environment includes external
forces that directly impact or influence organisations’ decisions and actions and
are directly relevant to the achievement of organisations’ goals. The main forces
that make up the specific environment are customers, suppliers, competitors and
pressure groups.
General environment includes the economic, political/legal, socio-cultural,
demographic, technological and global conditions that affect organisations.
External forces do not affect organisations to a great extent, but organisations
must plan, organise, lead and control their activities taking into account these
factors.
 Micro environment and macro environment: Micro environment impacts the
working of a particular business. It has direct impact on business activities. It
includes customers, suppliers, market intermediaries, competitors, etc. These
factors are controllable to some extent.
4
Macro environment is general environment that impacts the working of all NoTES
businesses. It is uncontrollable and influences indirectly. Political conditions,
economy, technology, etc., come under macro environment.
 Controllable and uncontrollable environment: All those factors which are
governed by business come under controllable environment. Internal factors are
treated as controllable factors, like men, material, machine, money, etc.
Uncontrollable factors are external and are beyond the control of business like
technological change and law related change.
1.2.3IMPORTANCE OF BUSINESS ENVIRONMENT

Following points describe the importance of business environment:
 Identification of business opportunities: Many opportunities are provided by
business environment to the organisation. Scanning business environment would
help business get the first mover advantage. If changes are analysed carefully,
then they can be the reason for business success.
 Optimum utilisation of resources: Resources like raw material, machine, money,
labour, etc., are input for business. All these inputs are provided by environment
to the business firms for carrying out their activities and also expect something in
return.
 Identification of threat and early warning signal: Business can recognise the
threat by analysing the change taking place in the environment. For example, if
any new multinational company is entering the Indian market, the manager of an
Indian firm dealing with same product as that of the multinational company
should take it as a warning signal. Before the MNC launches its product, the
manager should implement measures, such as improving the quality of his
product and heavy advertisement.
 Coping with the rapid changes: To efficiently cope with these changes,
managers must understand the environment and should adopt appropriate
courses of action at the right time. It helps management become more sensitive to
ever-changing needs of customers. As a result, they are able to respond to such
changes effectively.
 Meeting competition: This helps firms analyse competitors’ strategies and
formulate their strategies accordingly.
 Identifying firm’s strength and weakness: Business environment helps identify
the individual strength and weakness in view of the technological and global
developments.
 Assisting in planning and policy formulation: Business environment brings
both threats and opportunities to a business. Having a good understanding of
the business environment can immensely help an organisation’s management in
their future planning and decision-making endeavours. For example,
competition increases with the entry of new firms in the market.
The management has to draft new plans and policies to deal with new competitors.
Environmental awareness provides intellectual stimulation to planners in their 5
decision making. They can make changes in their plans efficiently and effectively.
NoTES SELF ASSESSMENT QUESTIONS

is the aggregate of all conditions, events and influences that surround and affect it.
All those factors which are governed by business come under controllable environment. (True/False)
A business firm and its environment are mutually.
1.3 COMPONENTS OF BUSINESS ENVIRONMENT

The performance of an organisation is affected by the business environment. It has a
far-reaching impact on its survival, profit and growth. There are certain forces inside
and outside the organisation. These forces affect the business both in positive and
negative ways.
Figure 1 displays components of business environment:
External Environment
Internal Environment
Value
• System
Micro Environment Macro Environment Mission
• and Objectives Organisation
Structure
Corporate
• Culture
Human Resources
• Suppliers of Inputs • Economic Physical Resources and Financial Capabi
• Customers Marketing Intermediaries
• Political-legal Technological
• Competitors Public • Global or International Socio-cultural Demographic
• Natural
• •
• •
•
FIGURE 1: Components of Business Environment
Various components of business environment are as follows:

 Internal environment: These are those factors or conditions that exist within an
organisation and affect its performance. These factors are controllable in nature
and organisation can try to change or modify these factors. Organisation’s
resources like men, material, money, method and machine come under internal
environment. Various internal factors are as follows:
 Value system: The values are the ethical beliefs that guide the organisation in
achieving its mission and objectives. It is framed by top-level managers like
board of directors. The extent to which the value system is shared by all in
6 the organisation is an important factor contributing to its success.
 Mission and objectives: The objective is the end towards which business NoTES
activities are directed. All businesses focus on maximisation of profit.
Mission is defined as the overall purpose or reason for its existence. A
mission guides and influences an organisation’s decisions and economic
activities. An organisation can change or modify its mission and objective
accordingly.
 Organisation structure: The organisational structure is the hierarchy in
business that define roles, responsibilities and supervision. The composition
of the board of directors, the professionalism of management, etc., come
under organisation structure and are important factors influencing business
decisions. For efficient working of a business organisation and to facilitate
prompt decision making, the organisation structure should be conducive.
 Corporate culture: Shared values and belief in an organisation which
determine its internal environment are called corporate culture. Organisation
where there is strict supervision and control results in lack of flexibility and
unsatisfied employees. The sets of values that help members understand
what organisation stands for how it does work, what it considers, cultural
values of business forces of business, and so on. It helps in direction of
activities.
 Human resources: Human quality of a firm is an important factor of internal
environment. Skills, qualities, capabilities, attitude, competencies and
commitment of its employees, etc., could contribute to the strengths and
weaknesses of an organisation. Organisations may find it difficult to carry
out modernisation and redesigning because of resistance by its employees.
 Physical resources and financial capabilities: Physical resources, such as
plant and equipment, facilities and financial capabilities of a firm determine
its competitive strength which is an important factor for determining its
efficiency and unit cost of production. Also research and development
capabilities of a company determine its ability to introduce innovations
which enhance the productivity of workers. Financial capabilities are
company’s source of fund generation.
 External environment: These are those factors and the conditions which are
outside the organisation and affect the performance of business. External factors
are further divided into micro environment and macro environment which are as
follows:
 Micro environment: Those factors which have direct impact on business. The
various constituents under micro environment are as follows:
 Suppliers of inputs: The suppliers of inputs are important factors in the
external micro environment of a firm. Suppliers provide raw material
and resources to the firm. A firm should have more than one supplier for
proper inflow of inputs.
 Customers: They are the buyers of firm’s products and services.
Customers are an important part of external micro environment because
sales of a product or service are critical for a firm’s survival and growth, 7
so it is necessary to keep the customers satisfied.
NoTES  Marketing intermediaries: Intermediaries play an essential role of

selling and distributing its products to the final customers. Marketing
intermediaries are an important link between a business firm and its
ultimate customers. Retailers and wholesalers buy in bulk and sell
business products and services to the ultimate consumer.
 Competitors: Competitors are the rivalry in business. Competition can
based on pricing of products or based on competitive advertising. For
example, organisations may sponsor some events to promote the sale
of different varieties and models of their products. Business formulates
strategies after analysing their competitor.
 Public: Public or groups, such as environmentalists, media groups,
women’s associations, consumer protection groups, are important factors
in external micro environment. Public, according to Philip Kotler, is any
group that has an actual or potential interest in or impact on the company’s
ability to achieve its objective.
 Macro Environment: These are the factors or conditions which are general to
all businesses and are uncontrollable. Because of the uncontrollable nature of
macro forces, a firm needs to adjust or adapt it to these external forces. These
factors are as follows:
 Economic environment: All those forces which have an economic impact
on businesses are called economic environment. It includes agriculture,
industrial production, infrastructure, and planning, basic economic
philosophy, stages of economic development, trade cycles, national
income, per capita income, savings, money, etc., For example, low per
capital income will negatively impact business because people have less
money to spend.
 Political-legal environment: The activities of legislature, executive and
judiciary play a vital role in shaping, directing, developing and
controlling business activities. Rules and regulations, framed by the
government, like licensing policy, polythene ban, etc., affect the business.
Business growth can be achieved by using a stable and dynamic political-
legal environment.
 Technological environment: Systematic application of scientific or other
organised knowledge to practical tasks or activities is called technology.
As it is changing fast, businessmen should keep a close look on those
technological changes for its adaptation in their business activities.
 Global or international environment: The global environment is also
important for shaping business activity. In the era of globalisation, whole
world is a market. Business analyses international environment to cope
up with the changes.
 Socio-cultural environment: People’s attitude towards work and wealth,
lifestyle, ethical issues, role of family, marriage, religion and education
and also social responsiveness of business affect the business.
8  Demographic environment: Population size and growth, life expectancy
of the people, rural-urban distribution of population, the technological
skills and educational levels of labour force come under demographic NoTES
environment. These features also affect the functioning of organisations.
 Natural environment: The natural environment plays an important role
as it provides raw materials and energy for production in a firm. Natural
environment consists of geographical and ecological factors a such as
minerals and oil reserves, water and forest resources, weather and
climatic conditions and port facilities. These are very important for many
business activities. For example, in places where temperatures are high,
the demand for coolers and air conditioners is high. Also, demand for
clothes and building materials depends on weather and climatic
conditions. Natural calamities like floods, droughts, earthquakes, etc.,
immensely affect business activities.
SELF ASSESSMENT QUESTIONS

andare the two types of external environment.
Which among the following comes under economic environment?
Education
Population size
GDP
Lifestyle
Marketing intermediaries are an important link between a business firm and its ultimate customers. (True/False)
A CTIVITY
Choose any company of your choice and note the internal and external factors affecting its business.
1.4 RELATION BETWEEN BUSINESS ENVIRONMENT AND STRATEGIC MANAGEMENT
The set of decisions and actions that result in the formulation and implementation
of plans designed to achieve a company objectives are called strategic management.
Strategic decisions are based on what a manager forecasts rather than what he
knows. Strategic decisions have complex implications for more areas of the firm.
The characteristics of strategic management decisions vary with the level of strategic
management activity.
 Strategic management helps in defining the objectives and policies for the
business. To make strategy, a business needs to scan its environment.
 In formulating a strategy, the strategic decision makers must analyse internal
as well as external conditions in the environment, which are described in the
following sections:
9
NoTES  The analysis of internal and external environment will help managers
determine what goals and mission they can or should adopt, and the strategic
options that are available.
 Strategic planning should be based on business environment analysis. The
world today is changing at a rapid pace. So it is very important for
companies to scan the business environment more clearly, and make up
strategic planning that can match the changes.
 The environment is changing, and the strategy which is suitable for
companies today may bring threat tomorrow. Strategy is effective only if it is
flexible.
Strategic management does not help in defining the objectives and policies for the business. (True/False)
are based on what a manager forecasts rather than what he knows.
1.5 SUMMARY
 Business environment is a combination or mixture of complex, dynamic and
uncontrollable external factors within which a business is to be operated.
 Business environment is complex, uncertain, inter-related, dynamic and
interdependent.
 Specific environment includes external forces that directly impact or influence
organisations’ decisions and actions and are directly relevant to the achievement
of organisations’ goals.
 General environment includes the broad economic, political/legal, socio-cultural,
demographic, technological and global conditions.
 Business environment helps in identifying opportunities and threats.
 The components of business environment are: internal and external environment.
External environment consists of micro and macro factors which affect the
business.
 The set of decisions and actions that result in the formulation and
implementation of plans designed to achieve a company objectives are called
strategic management.
 Strategic management helps in defining the objectives and policies for the
business. To make a strategy, a business needs to scan its environment.
1.6 KEY WORDS

 Opportunities: The favourable conditions which can give a positive outcome.
 Threats: The unfavourable conditions which can give a negative outcome.
 Globalisation: An integration of economies, industries, markets, cultures and
policy-making around the world.
10
 Strategic management: The set of decisions and actions that result in the NoTES
formulation and implementation of plans designed to achieve an organisation’s
objectives.
1.7 CASE STUDY: TATA NANO–ENVIRONMENTAL ANALYSIS

In 1868, Tata Gamsi founded Tata group. It is the largest conglomerate in India and
is owned by Tata sons. Tata Motors is a leader in manufacturing of commercial,
passenger, military and electric vehicles. It is also the world’s 4th largest truck and
2nd largest bus manufacturer by volume. In January 2008, Tata Motors introduced
Tata Nano, dubbed as the ‘People’s Car’ and also known as the world’s cheapest
car. The car was launched in March 2009 which created a significant impact in the
Indian automobile market. Tata Motors Ltd. is one of the few companies which has
its own R&D centres. It has established an engineering research centre at Pune (with
a strength of around 3,500 personnel).
The main target group of customers for Tata Nano are the lower- and middle-
income families in India, many of whom resisted purchasing four-wheelers mainly
due to the price affordability and maintenance cost. Launching of Tata Nano gave an
opportunity for these groups to purchase a car within their means.
During the initial launch, Tata Nano was priced at about rupees one lakh. In December
2008, the cost of the car increased significantly due to higher raw material costs.
TaBLE a: Passenger Car Segments in India
Segment Type Length

A1 Mini Up to 3400 mm
A2 Compact 3401-4000 mm
A3 Mid-size 4001-4500 mm
A4 Executive 4501-4700 mm
A5 Premium 4701-5000 mm
A6 Luxury Above 5000 mm
Source: SIAM
TaBLE B: Awards Tata Nano Received
Awards Awarding Organisation Year

Indian Car of the Year Instituted by leading automotive magazines in 2009
(ICOTY) Award. India, in association with JK Tyre
Business Standard Motoring Business Standard 2010
Indian Car of the Year
Good Design Award Museum of Architecture and Design together 2010
with The European Centre for Architecture,
Art, Design and Urban Studies
Gold Prize in the Best New Edison Awards 2010
Product segment
Best Car Advertisement of the Bloomberg, UTV, Autocar India Awards 2011 11
Year Award
NoTES Further, in 2013, Tata Nano was rated as the most trusted 4-wheeler brand by Brand
Trust Report India Study.
Tata Motors was so confident about Nano that they thought this is going to be a
massive success. But it failed and became one of the most disaster products in the
history of marketing.
FIGURE a: TATA Nano sales
TaBLE C: TATA Nano Sales Figure (2017–2018)
Oct. Nov. Dec. Jan. Feb. Mar. Apr. May Jun.

Month
2017 2017 2017 2018 2018 2018 2018 2018 2018
Tata 57 121 94 62 52 29 42 20 3
Nano
GenX
Tata Nano Failure Reasons

 Tata Nano projects itself as the cheapest car. Nobody wants to drive the cheapest
car. Buying a car is related to social status and prestige in society.
Ratan Tata says:
“It (Nano) became termed as the cheapest car by the public and, i am sorry to say, by
ourselves, not by me, but the company when it was marketing it. I think that is
unfortunate.”
 So many Nano cars catch fire. This created a complete buzz in media. Despite the
low price, everyone hesitated to buy them because of the incidences of fire.
 After the announcement of Nano, the second-hand market of cars faces a drop in
price by 15% to 20%. New cars like Alto 800, Maruti 800, Indica, etc., also have to
12 reduce the price. People called it a Nano effect.
 The vision of Tata was an affordable car that could fit a family of four. But, in NoTES
reality, it was not fitting an Indian family of 4 with ease.
Source: https://bking.in/tata-nano-failure-case-study/
QUESTIONS
1. What was the vision of Ratan Tata behind the launch of Nano project? How did
he analyse the environment?
(Hint: Low-income group people, safety, substitute for a bike.)
2. In spite of extensive research and development programme, Nano was a huge
failure. Why?
(Hint: Poor vision and mission, competition, quality, etc.)
1.8 EXERCISE
1. Describe the forces which affect individual enterprises directly and immediately
in their day-to-day working.
2. Explain how the understanding of business environment helps the management
in coping with the rapid change and identifying opportunities and threats.
3. ABC Pvt. Ltd. was operating its business in USA. The company started exporting
its product to India with the introduction of New Industrial Policy in 1991. The
company appointed retailers in India who had direct links with suppliers to
replenish stocks when needed. Identify and explain the dimensions of business
environment discussed above.
4. Strategic decisions are based on what a manager forecasts rather than what he
knows. Explain the relationship between strategic management and business
environment.
1.9 ANSWERS FOR SELF ASSESSMENT QUESTIONS

Topic Q. No. Answer
Concept of Business Environment 1. Business environment
2. True
3. interdependent
Components of Business Environment 4. Micro environment; macro
environment
5. c. GDP
6. True
Relation between Business Environment 7. False
and Strategic Management
8. Strategic decisions
13
1.10 SUGGESTED BOOKS AND E-REFERENCES
SUGGESTED BOOKS
 Pailwar, V. (2014). Business Environment. [Place of publication not identified]:
Prentice-Hall of India.
 Ahmed, F. (2017). Business Environment. [Place of publication not identified]:
E-REFERENCES
 (2019). Retrieved from http://www.pondiuni.edu.in/storage/dde/downloads/
h1040.pdf
 file:///C:/Users/User/Downloads/Business%20Environment.pdf
 (2019). Retrieved from http://shodhganga.inflibnet.ac.in/bitstream/10603/38955/
13/13_c5.pdf
2
Environmental Screening
Tabl e o f Contents
2.1 Introduction
2.2 Meaning and Importance of Environmental Screening
2.3 Business Environmental Analysis
2.3.1 Steps in Business Environmental Analysis
2.4 SWOT Analysis
2.5 Assessing Risk in a Business Environment
2.6 Summary
2.7 Key Words
2.8 Case Study
2.9 Exercise
Business

Describe the environmental screening
Explain the importance of environmental screening
Discuss the steps of business environmental analysis
Describe the SWOT technique of business environmental analysis
Explain the meaning of risk
Explain how organisations assess risk
2.1 INTRODUCTION
In the previous chapter, you studied the concept of business environment. The
chapter also discussed about the components of business environment. The relation
between business environment and strategic environment have been described at
the end of the chapter.
An organisation functions within a particular environment which is comprised of

internal and external environments. The internal environment of an organisation
includes its employees, its policies that exist in the organisation, its strategy, its
mission, etc. The internal environment is responsible to reflect the common purpose
of the organisation. The external environment includes government, regulating
agencies, customers, suppliers, public at large, etc. They affect the business strategy
of the organisation. Internal environment is managed internally by the keypersons
of the organisation. Thus, it is important for a organisation to screen the external
environment in detail to make a strategy that could work for it. SWOT technique
is used to make a complete analysis of internal and external environment of an
organisation.
In this chapter, you will study the meaning and importance of environmental
screening. You will also study the business environment analysis and SWOT analysis
in detail. Towards the end of the chapter, risks in business environment have been
discussed.
2.2 MEANING AND IMPORTANCE OF ENVIRONMENTAL SCREENING

The term ‘environment’ means surroundings near you, which includes all
components of environment like physical environment, social environment and
governing environment. Physical environment consists of plants, land, water and
all natural resources. Social environment consists of labourers, staff, management,
suppliers, customers or all other human resources. Governing environment are
rules, regulations and policies of the government. The term ‘screening’ means the
process of evaluation or assessment of anything with the purpose of gathering data
on any subject matter and coming to a conclusion.
16
Environmental
Thus, you can conclude that environmental screening is a process in which an NoTES
organisation makes assessment or analysis of all the components of the environment
and screens their impact on its functioning, stability, growth and profits.
For an effective environmental screening, an organisation must follow the following

steps:
1. Defining the type of business: First, the organisation should assess what type of
business it is dealing in and later on decide how environment will impact it. The
same environment affects the clothing business and food business differently.
2. Defining the scope of project: If screening is done for a particular project, then
it is necessary to define the scope of the project. The scope will decide how
environment will affect the project of the organisation.
3. Defining the type of environment: It is important to define what type of
environment an organisation is working in. It is important to consider all types of
components of environment, such as physical, social or governing, and how the
business will be affected due to them.
4. Preparing a report: A detailed report should be made on how the organisation
will be affected by the surrounding environment.
5. Monitoring: Environment is not a static thing. It keeps on changing its features
and characteristics. For example, employees keep on changing their jobs,
customers keep on changing their choices, government keeps on changing its
policies, etc. Thus, environment and its impacts should also be constantly
monitored.
If an effective environmental screening is done properly, then it gives following

benefits:
 It gives the clear picture of what kind of environment the organisation is working
in. Also, the organisation becomes aware of the features of different components
of environment.
 Organisation gets the idea of opportunities and threats possible in the
environment.
 Organisation is able to define the scope of its business, like how much the
organisation can grow and to what extent it can raise its targets and profits.
 Organisation becomes aware of the existing and possible competitors.
 Continuous monitoring of environment makes an organisation aware of the
upcoming dangers and updates for future challenges. This makes an
organisation aware of its customers’ choices, so that the organisation could
further improve the quality of its products or services.

the evaluation or assessment of something, such as plants, land and water which are thecomponents of environment.
17
Business
NoTES
2.3 BUSINESS ENVIRONMENTAL ANALYSIS
The environmental analysis process is not a universal process. It is rather a dynamic
process which may change from one business to another. For example, the business
process analysis would be different for the airline services to that of the beauty salon
services.
A business manager plays a vital role in the analysis of business environment. He

needs to thoroughly understand the availability of opportunities and possible threats.
As per the analysis, an organisation needs to work on the available opportunities as
per its strength and weakness.
Following are four basic components of business environment analysis:

 Scanning: The term ‘scanning’ means analysing all parts or components of
anything in order to develop some features of that thing. Being the first
component of the environmental analysis process, this analyses the
environmental factors of an organisation. The purpose of scanning is as follows:
 Scanning helps in identifying the possibilities of environmental changes
which may affect the working of an organisation.
 Understanding the present changes in the environment.
Scanning is basically a non-structured activity. This is because the data in
scanning is unlimited, but is ambiguous and imprecise in nature. So, it is difficult
to distinguish what data is relevant or what is not. For the environmental
analysis process, it is the basic challenge to extract the relevant data and make
the best use of it.
 Monitoring: ‘Monitoring’ means keeping a constant eye or check on something.
Thus, in environmental analysis, monitoring keeps a check on environmental
changes from time to time. For example, employees keep on changing, natural
resources keep on changing, and government and their policies keep on
changing.
Thus, after scanning, it is necessary to keep monitoring what sort of changes the
concerned environment is facing and what impact it might cause on the normal
functioning of the organisation. Constant monitoring ensures that business-
persons are aware, and make responses towards the possible change in the
business environment.
 Forecasting: Scanning and monitoring are steps on those aspects which have
already happened and organisation cannot change them. These are sunk aspects,
i.e., which have already taken place in the past and will not change in the future.
But when an organisation is formulating a strategy for its operations, it might
require future prospects and future orientation too. Forecasting is, thus, making
any predictions about future and is, consequently, a part of business
environment analysis. Forecasting can be done for any business-related project
or aspect. For example, a forecasting can be made about whether a particular
technology will arrive in the market or not, what would be the government’s
18 new policies regarding tax, whether customers would change their preferences
or would they like the innovation in the products or services, etc. These kinds of
questions are being attempted to be answered in forecasting. Scanning and
monitoring are
Environmental
comparatively easy tasks than forecasting. Forecasting is a complex task which NoTES
requires brainstorming with which future predictions are being made. The scope
of forecasting is more specific and clearer than monitoring and scanning. The
results of monitoring and scanning are accurate as study of something present is
done. But results of forecasting are contingent in future.
 Assessing: After scanning, monitoring and forecasting the business environment,
organisation must make proper evaluation or assessment of collected data in the
above-mentioned steps. The organisation also needs to analyse what impact it
will create on functioning. Assessment will provide answer to the following
questions:
 What strategy needs to be made for the smooth functioning of the
organisation?
 What changes might an organisation want to bring in your current strategy?
 What alternatives does an organisation have in case of negative changes in
environment?
 How will an organisation face the coming changes?
2.3.1STEPS IN BUSINESS ENVIRONMENTAL ANALYSIS

Following steps need to be followed in the process of business environmental
analysis:
A. Scanning all the required components

B. Grouping the scanned components
C. Observing the internal components
D. Monitoring the external components
E. Outlining variables for analysis
F. Usage of different techniques for analysis
G. Forecasting future outcomes
H. Formulating strategies
I. Execution of formulated strategies
J. Monitoring
Let us discuss the above-mentioned steps in detail:
A. Scanning all the required components: Environment of an organisation consists
of various components. But, not all factors and aspects would be equally
important or even important for the functioning of an organisation. A good
strategist always distinguishes the relevant factors and scans them in detail.
He/she looks for all the required components of environment and would study
the relevant factors in detail. This way, he/she collects the required components
and would present a scanned report.
B. Grouping the scanned components: In the first step, the required raw information
is gathered. In this step, the collected components are to be grouped; for example,
what is affecting the stability, what is affecting the sales, what is affecting the 19
growth, etc. Grouping is made of all the collected information.
Business
NoTES C. Observing the internal components: After scanning and grouping the relevant
components of external environment, the strategist looks at the internal
components of the organisation. For example, how the employees are reacting to
the environmental changes and how smooth an organisation is functioning as the
external components change in the environment.
D. Monitoring external components: As an environment is not static in nature, it
keeps on changing, for example, changing in government policies, changing
in customer’s preferences, changing in supplier’s rates, etc. Thus, just one-time
scanning is not a fruitful activity for the organisation. An organisation needs to
constantly monitor and make aware of the upcoming changes.
E. Outlining variables for analysis: Variables are the components responsible
for bringing a change in an external environment. Some variables are national
minimum wage, GDP, tax policies, competitors’ policies, customers’ preferences,
etc. A strategist must outline all such variables and study them from time to
time, so that he could bring the necessary change in the functioning.
F. Usage of different techniques for analysis: Different techniques are being used
for a proper environmental analysis, such as benchmarking, scenario building,
network methods, etc. The term ‘benchmarking’ means setting the best standard
as per the industry and then comparing company’s performance with the set
standards. Scenario building is presentation of overall picture of the system of
the an organisation along with the affecting components. Network method
is a complex process which is used to analyse the external environment of the
organisation. This method helps in analysing the available opportunities in the
market and studying possible threats. A network method also judges how
internal strengths and weaknesses will be affected by the external environment.
Essential data can be gathered through Delphi method, conceptualising, study
and verifiable enquiry method.
G. Forecasting future outcomes: In a business environment analysis, it is necessary
to make predictions for future outcomes. A good strategist will always make
future predictions of how the environmental components may affect the
functioning of the organisation. The assessment of past results can also be made
in this step.
H. Formulating strategies: It is also one of the important steps of business
environmental analysis. After the assessment of all the above environmental
components, an organisation formulates the required strategies for the
functioning. As you have already studied above, conduct the SWOT analysis
before making an effective strategy. SWOT analysis means analysing the
strengths, weaknesses, available opportunities and possible threats of the
organisation. There are various ways of formulating or designing a strategy.
Internal or core components are being recorded in Strategic Advantages Profiles
(SAP). However, external components are being recorded in Environmental
Threat and Opportunity Profile (ETOP). Both SAP and ETOP profiles can be
compounded into SWOT profile. To evaluate internal and external components,
External Factor Evaluation (EFE) matrix is being used by the strategists as a tool.
Let us discuss the above-mentioned tools in brief:
20  SAP: It is a tool which is being used by strategists to examine internal

components of the organisation, like strengths and weaknesses. The
processes
Environmental
of both ETOP and SAP are much similar. Both have positive, neutral and NoTES
negative signs. The five utilitarian areas in the majority of the associations
leaned to distinguish their quality and shortcoming are human asset and
corporate arranging, fund or bookkeeping, generation or activity, showcasing
or conveyance and innovative work. Every one of these zones is important to
give a reasonable image of the key position of the association.
 ETOP: It analyses the external components of the business environment. It
is basically the study of factors that are responsible externally to affect the
business functioning. It is essential to study the impact of external
components which might create an impact on an organisation. Components
can be both positive and negative or even neutral in nature. Thus, it becomes
necessary to determine which aspects will create a positive impact and which
will create a negative impact.
I. Execution of formulated strategies: After the above steps, a strategist
implements and executes upon the formulated strategies. The strategist always
evaluates how he had formulated the given strategy and how that can be
effectively implemented. He/she also makes the required future predictions. This
process is also often referred to the process of SWOT analysis
J. Monitoring: The strategist must keep monitoring the external environment. As
an environment keeps on changing, thus, it is necessary to have a continuous
look at the changes and bringing the required changes in the plan or strategy.

What is the first component of business environment analysis?
Which component of business environment analysis involves evaluation?
What is the full form of SAP?
What is the full form of ETOP?
2.4 SWOT ANALYSIS

SWOT analysis refers to the analysis of both the internal and external environments
of an organisation. In this term, S stands for Strengths and W stands for Weaknesses.
Both these terms are internal components of an organisation. O stands for available
Opportunities in the market and T stands for the possible Threats in the market.
Both of these are the external components of the organisation.
Let us discuss these above-mentioned terms in detail:

 Strengths: The term ‘strengths’ basically means the things you are good at or
your capabilities. In the organisational context, it means the core competencies or
capabilities of an organisation for which it can gain strategic advantages from its
competitors. Even if it does not gain any advantages over competitors, it refers to
an organisation’s capacities in which the organisation is having affirmative
aspects.
Strength is necessary for every organisation to gain competitive advantages. For
example, some organisations have their employees as their strength and some 21
organisations may have low cost of production as their strength.
Business
NoTES  Weaknesses: Weaknesses are exact opposites of Strengths. While strengths are
competitive advantages, weaknesses are competitive disadvantages of an
organisation. Weaknesses are responsible for downfall of an organisation. The
term ‘weakness’ also refers to the things in which the organisation is not good.
For example, an organisation might not have better marketing strategies in
comparison to its competitors. Then, in such a case, marketing would be its
weakness.
 Opportunities: The term ‘opportunity’ means a chance to grab on in a positive
sense. This is actually a favourable condition or circumstances present in the
external environment, which should be grabbed by the organisation, in order to
increase its strengths and gaining competitive advantages. A company’s
strategist must be aware of the coming opportunity in the market, so that it could
grab them on time and could raise revenues and profits; for example, sudden rise
in demand of customers, new government policies in the favour of the
organisation, emerging technologies, etc.
 Threats: The term ‘threat’ means exposing vulnerability of something which
might create an adverse impact. In an external environment, if suddenly or even
gradually some changes occur and those are not in favour of the organisation,
then these are called threats to the organisation. For example, a changes in
preferences of customers, and changes in government policies, which are not in
favour of the organisation, are considered as threats to the organisation.
It is not necessary that an organisation has only its one single strength. An
organisation might have one or more strengths at one time. More number of strengths
would give an organisation more competitive advantages. An organisation might have
one or more weaknesses which would degrade its competitive position in the market.
The weakness of an organisation would factually hamper the growth of an
organisation. The strengths and weaknesses of an organisation could be
collectively determined and this combination would create a collective impact on the
organisation and it is called a circumstance of synergistic effect. The concept of
synergy says that if two things are merged together, then the resulting effect could be
greater or lesser. This means when strengths and weaknesses of a company are
understood together, then they could create a resulting strength or resulting weakness.
This could be better understood as ‘two plus two could be either five or three’.
The SWOT analysis is a tool to evaluate the strengths, weaknesses, opportunities and
threats of an organisation. Every organisation must do this analysis very effectively,
as all these areas are necessary to be understood in detail. A strategy would be
formed on the basis of these elements only. Through SWOT analysis, a detailed
study could be done about both internal and external factors of an organisation.
The SWOT analysis as a whole matches the organisation’s strengths and weaknesses
with the market’s opportunities and threats. It is in the organisation’s self-interest
to use its strengths to exploit the available opportunities in the market. Further,
an organisation must neutralise its weaknesses and avoid the possible threats in
the external environment of the organisation. A four-cell matrix is being used to
perform the SWOT analysis. In this matrix, the cells are referred to as strengths,
22 weaknesses, opportunities and threats.
Environmental
SELF ASSESSMENT QUESTIONS NoTES

In following options, what is an opportunity for a business?
A business has poor marketing strategies
A business has a goof labour force
A business is exposed to a low demand for its products
A business can have a high demands of its products in the coming future
Out of the following options, which one is strength of a business?
A business has poor marketing strategies
A business has a goof labour force
A business is exposed to low demand of a product
A business can have high demand of its product in the coming future
2.5 ASSESSING RISK IN A BUSINESS ENVIRONMENT

The term ‘risk’ means a situation or circumstance where there is an exposure to
danger. Business risk, therefore, means when an organisation is exposed to danger
or threat, which could lower its profits or which may hamper the achievement of its
targets. Any threat which may harm the normal functioning of an organisation is
known as business risk.
Any exposed risk could affect the organisation in the following ways:
 It could disrupt normal working
 It could create an adverse effect on sales or revenue
 It could defame the brand image
 It could create an adverse impact on growth
It is not factually correct every time to blame managers or staff for the risk. A risk to
business occurs because of many reasons.
Following are the reasons which may cause a business risk:

 Preference of customers, their demand and sales
 Overall per unit cost to the company
 Existing competition in the market
 Economic climate
 Government policies, rules and regulations
Assessing risk means making an estimate of what level of risk is present in the given
business situation. Thus, risk assessment is actually risk measurement. Following
steps are to be taken to assess risk:
1. Define the type of risk: There are various types of risks that are present in the 23
market, to which a business is exposed. The first step is to identify the types of
risks that are present.
Business
NoTES There are following types of risks present in the market:

 Financial risks: Financial risks are risks which affect the financial or
monetary position of an organisation. Financial risks include credit risk,
liquidity risk, asset-based risk, foreign investment risk, equity risk, currency
risk, etc. In these types of risks, the organisation faces money crisis.
 Marketing risks: When an organisation fails to make a better marketing
strategy for its products or services, it faces such types of risks. These include
a failure of marketing of products or services, risk, risk related to product
development, product pricing, product promotion, etc.
 Operational risks: When an organisation fails to properly operate its day- to-
day functioning, it is known as operational risk. In these kinds of risks,
employees are not able to work properly for the organisation. For example,
risk of electricity cut off, risk of disruption in the Internet, etc.
 Strategic risks: When there is a failure in proper strategy making or when
strategy is not updated as per the changes in the environment, such situation
is known as strategic risk; for example, failure of management in adapting
new technology, failure in meeting customers’ demands, etc.
 Workforce risks: When the workforce of the organisation does not perform
its duties well or does not work for the organisation, it is known as work-
force risks; for example, strike of labourers, continuous absence of labourers
or employees, etc.
2. Estimate the likelihood of occurring: After analysing all types of risks an
organisation needs to estimate what are the fair chances of each risk occurring
in the future. Various techniques like percentages or probability can be used to
estimate the chances of occurrence of risk. For example, there are twenty-five
percent chances that the demand is going to fall down in the coming time for the
said project.
3. Estimate the loss: After identifying the risks, the organisation has to estimate the
chances of its occurrence and the extent of loss it may cause to the organisation.
For example, there are twenty-five percent chances that the demand may fall for
the said project and, consequently, the organisation may suffer loss of revenue of
one million rupees in one month of time.
4. Decide whether or not to take the risk: The organisation has come to a rough
figure of how much loss it is going to suffer if the risk proves to be right.
Organisation takes decision whether or not that risk is worthy to take. In the
above example, there are seventy-five percent chances that the demand would
not fall and if the demand rises, the organisation would have profit of ten million
rupees in the coming month. So, considering all these factors, project is worthy to
be taken.

is a situation of exposure to danger
Failure to adapt to a new technology isrisk.
24
Environmental
2.6 SUMMARY NoTES
 Environmental screening is a process in which an organisation makes an

assessment or analysis of all the components of the environment and screens
their impact on its functioning, stability, growth and profits.
 The environmental analysis process is not a universal process. It is a dynamic
process which may change from one business to another.
 SWOT analysis refers to the analysis of both internal and external environments
of an organisation. In this term, S stands for Strengths and W stands for
Weaknesses. Both these terms are internal components of an organisation. O
stands for available Opportunities of the market and T stands for possible
Threats in the market. Both these are external components.
 Business risk means when an organisation is exposed to danger or threat which
could lower its profits or which may hamper the achievement of target. Any
threat which may harm the normal functioning of an organisation is known as
business risk.
 Assessing risk means making an estimate of what level of risk is present in the
given business situation. Thus, risk assessment is actually risk measurement.
2.7 KEY WORDS

 Environment: The surroundings around anything/ an organisation.
 Screening: The process of evaluation or assessment of anything.
 Scanning: The process of analysing all the parts of anything in order to develop
its feature.
 Monitoring: The process of keeping a constant eye on something to check at on a
regular basis.
 Strengths: The ability in which someone performs very well.
 Weakness: The inability due to which someone performs very badly.
 Opportunity: A chance available in a given situation.
 Threat: Threat means exposing vulnerability of something which might create an
adverse impact.
 Risk: An exposure of something to a possible loss.
2.8 CASE STUDY: SWOT ANALYSIS OF APPLE INC.

SWOT analysis is basically an analysis of company or organisation’s strengths,
weaknesses, opportunities and threats. Here is a case study of Apple Inc. on SWOT
analysis.
Apple had launched its new phone iPhone 7 in an event. It has also expanded its
business boundary by launching Apple watch, and Bluetooth headphones, also
known as AirPod. 25
Business
NoTES Apple’s Strengths

iPhones have created a unique brand identity for themselves. People are willingly
ready to spend lakhs in the name of iPhone. The logo of Apple is a symbol of status
these days. Moreover, Apple’s product design is artistic, yet simple, rich and royal
and creative too. Apple has customer faith and its brand value has worldwide
recognition. Its brand value is so high that most of the Apple’s products are often pre-
ordered worldwide. Moreover, Apple utilises its image to sell a way of life of
imagination, extravagance and smoothness. This is how it advertises its items: Not
as a straightforward contraption, yet as a route into its designed and planned world.
This is why, its revenues and, subsequently, its profit margin are too high in products
like Mac Laptop, iPhone, iPad, etc.
Apple’s Weaknesses
One of the greatest weaknesses of Apple is its high prices of products. Although
its prices are high, but it restricts its buyers from upper middle class to high class.
Usually, a PC can be bought for $200. On the contrary, Apple’s Mac laptop costs
around $1100-$1200+. If offered at a sale price, the sales reduce the price of the product
by only $50-$100. Only the students are able to get the laptops at discounted prices.
If we take globally, then there are a number of lower-class people who couldn’t
afford to buy Apple products. Apple ignores this class of customers. We can say that
this is a great weakness of Apple Inc.
Apple’s Opportunities
Apple has witnesses a potential advantage in teaming up with various solid and
existing brands identified with its commercial centre. With its new AirPods, it has
collaborated with Beats earphones to present the new remote Beats X close by its
iPhone 7. Moreover, Nintendo is bringing another amusement, Mario Run, to iPhone
— consolidating the Apple name with the notable diversion face of Nintendo. This is
another incredible brand which could get gigantic numbers from its numerous fans
all over the world.
Apple’s present advancement can be derided, criticised or cheered. In any case, the
business openings from working together with other expansive brands over the
world will profit the Apple brand monstrously, insofar as it keeps on building up
these business connections.
Apple’s Threats
Ever since Apple Inc has entered in the market, its biggest threat is innovation. It
keeps on producing the same kind of products. The regular customer might lose
interest after some time. While Apple’s structure is smooth and short-sighted, that is
actually what makes it simple to imitate. Worldwide stores sell counterfeit renditions
of iPhones and iPod contacts which, outwardly, look about indistinguishable.
Furthermore, numerous individuals fall for the tricks of ‘overly cheap Apple items’
sold on the web. Another threat to Apple products is competition. Companies like
Samsung have captured the market with the launch of the concept of androids in the
26 market. Apple has heightened its competition by not providing earphones in its new
Environmental
model, iPhone 7. Moreover, android companies are providing the same facilities at NoTES
much cheaper rates.
Source: https://pestleanalysis.com/swot-analysis-case-study-of-apple/
QUESTIONS
1. How did Apple expand its business boundaries?
(Hint: iPhone 7, Bluetooth headphone, watches,
etc.)
2. What were the threats to Apple
Inc? (Hint: Innovation, competition,
etc.)
2.9 EXERCISE
1. What is environmental screening?
2. What is importance of environmental screening?
3. What is business environment analysis?
4. State different steps in business environment analysis.
5. What is SWOT analysis?
6. What is risk assessment?

Topic Q. No. Answer
Meaning and Importance of 1. Screening; physical
Environmental Screening
Business Environmental Analysis 2. Scanning
3. Assessing
4. Strategic Advantages Profile
5. Environmental Threat and Opportunity
Profile
SWOT Analysis 6. d. A business can have a high demands
of its products in the coming future
7. b. A business has a goof labour force
Assessing Risk in a Business 8. Risk
Environment
9. strategic

SUGGESTED BOOKS
 Organisations and the Business Environment, written by David Campbell and
Tom Craig. https://books.google.co.in/books?id=h-FHr6ExlQUC&printsec=fr 27
Business
NoTES ontcover&dq=business+environment+analysis&hl=en&sa=X&ved=0ahUKEwi
AnaO_iKjhAhXMbn0KHQZDD4QQ6AEINTAC#v=onepage&q=business%20
environment%20analysis&f=false
 SWOT Analysis, written by Alan Sarsby, published by Leadership Library
https://books.google.co.in/books?id=Yrp3DQAAQBAJ&printsec=frontcover&dq
=swot+analysis&hl=en&sa=X&ved=0ahUKEwjlqtvYiajhAhWJSH0KHaaXDHwQ6
AEIKjAA#v=onepage&q=swot%20analysis&f=false
E-REFERENCES
 Environmental Analysis Process - Explanation. (2019). Retrieved from http://
bbaassignment.blogspot.com/2013/09/explain-process-of-environmental.html
 Environmental Analysis and Diagnosis: Process, Types and Techniques. (2019).
Retrieved from http://www.businessmanagementideas.com/management/
environmental-analysis/environmental-analysis-and-diagnosis-process-types-
and-techniques/18561
28
3
Micro Business Environment
Tabl e o f Contents
3.1 Introduction
3.2 Concept of Micro Business Environment
3.2.1 Significance of Micro Business Environment
3.2.2 Constituents of Micro Business Environment
3.3 Meaning of Organisational Appraisal
3.3.1 Organisational Appraisal Methods
3.3.2 Sources of Information Collection for Organisational Appraisal
3.3.3 Informational Appraisal Approaches
3.3.4 Factors Affecting Organisational Appraisal Approach
3.4 Summary
3.5 Key Words
3.6 Case Study
3.7 Exercise
Business

Describe the micro business environment and its importance
Describe the various elements of micro business environment
Explain the meaning of organisational appraisal
Explain various methods of organisational appraisal
Describe the various sources of information collection for organisational appraisal
Describe the informational appraisal approaches
Describe the factors affecting organisational appraisal approach
3.1 INTRODUCTION
In the previous chapter, you had studied meaning and importance of environmental
screening. You had also studied about business environment analysis and its steps,
SWOT analysis, and assessment of risk in business environment.
Every business functions in its unique and special environment. This environment
encompasses certain factors which impact the operations and functioning of the
business. Therefore, businesses cannot operate on their own without the external
forces which are outside to its periphery. An environment of business includes all
such forces and factors which influence the strategies, decisions and actions of the
business. In other words, the environment determines the success of a business. So,
all businesses must identify, evaluate or appraise, and respond to every opportunity
and threat in their environments. Thus, in order to survive and grow, a business
must continuously keep an eye on its environment and adjust itself accordingly.
According to Glueck and Jauch, “The environment includes factors outside the firm
which can lead to opportunities for or threats to the firm. Although there are many factors,
the most important of the factors are socio-economic, technological, suppliers, competitors
and government.”
According to Barry M. Richman and Melvyn Copen, “Environmental factors or

constraints are largely, if not totally, external and beyond the control of individual industrial
enterprises and their managements. These are essentially the ‘givers’ within which firms and
their managements must operate in a specific country and they vary, often greatly, from
country to country.”
In the present scenario, both external and internal forces which impact the
business decisions and policies are regarded as an integral element of the business
environment.
In this chapter, you will study about micro business environment, its significance
and constituents. You will also study about organisational appraisal, its various
methods, and informational appraisal approaches and factors affecting organisational
30 appraisal approach.
Micro Business
3.2 CONCEPT OF MICRO BUSINESS ENVIRONMENT NoTES
Micro business environment refers to the factors that have a direct influence on
company’s overall performance. In other words, the most immediate environment
of the company is constituted by these factors. These factors encompass public,
consumers, marketing intermediaries, competitors, suppliers, general public and
shareholders. These factors are influenced by the macro business elements of the
environment.
In contrast to the macro factors, the micro environmental business factors are more
intricately associated to the company. Different industries are influenced by the
micro factors in different ways. Thus, an organisation might take into consideration
the micro factors which are related to a specific business activity. For example, the
micro business environment of a restaurant might be its manpower, raw material
suppliers, customers, other restaurants, etc.
3.2.1SIGNIFICANCE OF MICRO BUSINESS ENVIRONMENT

Micro environment can be considered as the first pillar for setting up an organisation.
Components of micro environment are utilised to carry out all the marketing plans,
strategies and objectives. It is, hence, the executive wing of business in which
practical execution of concepts, thoughts and ideas are performed. By depending on
the responses of these constituents, a business either moves in the forward direction
or may move back.
Moreover, it guides and directs the future promotion and communication policies
of an organisation. With all of these characteristics, micro environment of an
organisation plays a crucial role in identifying the current potential and assessing
the organisation’s future.
Micro environment encompasses factors of availability and usage of resources that

affect businesses and individuals. A manager or executive of an organisation should
have knowledge of the core microeconomic factors that influence the business.
This will not only assist in planning and preparation, but also in the long-term
development of business strategy.
3.2.2CONSTITUENTS OF MICRO BUSINESS ENVIRONMENT

Various constituents of micro business environment are as follows:
 Customers: Customers are vital elements of a business environment. The
primary motive of a business is to gain the attention of customers in order to
retain them. This helps the organisation acquire profitability and long-term
survival. Therefore, business enterprises must carefully identify and analyse the
needs and wants of their customers and fulfil them in an effective manner in
order to gain loyal customers. The interest of customers cannot be neglected by
any business as this might cause adverse effects on business. So, business
organisations must make changes in their products and services as per the
changing tastes and preferences of customers.
Hence, customers prove to be the central focus of a business environment.
31
Business
NoTES  Suppliers: The business strategy gets influenced by actions of suppliers, as they
provide the raw materials for the process of production. For example, the
production time and the sales will be affected due to delayed production process
if the services of the suppliers are not timely and reasonable.
 Marketing intermediaries: A company channelises and distributes its products
from the manufacturing units to the market and customers with the help of
dealers and distributors. Marketing intermediaries represent the company. They
play an active role in delivering and distributing the products to the end user.
They also ensure that products and inventories are adequately available in stores,
retails or other access points. This is essential for business organisation and its
success. For example, consumers can buy a household item from the nearest
retail shop or outlet. They can also buy items from shopping malls, supermarkets
or purchase stuff online. Hence, it becomes the primary responsibility of the
management to make sure that the products and items are adequately available
in all their stores and outlets so that customers do not have to go home empty-
handed and purchase the product that they need.
 Competitors: Competitors of a firm or company can have a direct influence on
the strategies of the business. The organisation must possess the knowledge of
performing a competitive analysis and gain advantage over its competitors
thereafter. Hence, the unique selling point (USP) of the competitors as well as the
value-added services offered by them must be known to the organisation. The
organisation should also know how to differentiate itself from its competitors.
The focus of the company should be to offer value and something which the
competitors do not offer.
 General public: Companies must pay attention to a very vital component of
micro environment, i.e., the general public, for its long-term survival. However,
all the customers of a particular region would not purchase the company’s
product, but the existence of the company in that region will be dependent on
how the people perceive the product, the company’s image or brand. For
example, free sample products are offered by companies and they also organise
and arrange press releases, media and seminars, and so on. Organisations also
engage themselves in community development, environment and public service
programs by developing sanitation units, etc. This helps the organisations
acquire goodwill and gain the trust and faith of their customers as well as the
general public including social groups, consumer protection activists, media,
environmentalists, etc.
 Employees: An organisation can attain its objectives and goals with the help of
skilled employees. This is because employees who are experienced and skilled
possess the necessary expertise to assist the organisation in achieving success.
Such employees are developed through timely and regular training and
development programs and sessions. These programs and sessions help in
attaining the goals and objectives of the organisation efficiently and effectively.
 Shareholders: Shareholders are not just investors who invest in the company. In
a way, they are the actual owners of the company since they own the shares of
the company. This implies that shareholders have a right to know about the
activities
32 and operations of the company. A return on investment will also be demanded
Micro Business
by the shareholders. Hence, it is the responsibility of the organisation to generate NoTES

profits and distribute them among the shareholders. Wealth for the shareholders
has to be created by the organisation. Regular and timely dividends will also
have to be paid to maintain their interest. Therefore, the perfect balance between
the benefits to the shareholders and the health of the company has to be
determined by the organisation.

Which of the following is an important constituent of micro business environment?
Customers
Employees
Shareholders
All of these
Which micro business element provides raw materials for the process of production?
General public
Suppliers
Competitors
Marketing intermediaries
3.3 MEANING OF ORGANISATIONAL APPRAISAL

Organisational appraisal or internal analysis is normally performed to resolve a
problem or an issue within the organisation or to manage an emergency within
the organisation. For example, poor maintenance of production machinery and
equipment results in defects in the finished products. This problem can be solved
with proper maintenance and servicing of the machinery and equipment. Analysis of
internal business condition is also important for designing an appropriate strategy.
Organisational appraisal is performed by the strategic decision makers in order
to get a practical outlook of the company profile, which, in turn, provides a clear
explanation of the strengths and weaknesses of the company.
3.3.1ORGANISATIONAL APPRAISAL METHODS

Strategists should remember to select only those techniques that match the needs
of organisation from every aspect during the process of analysing the environment.
Among the several methods for organisational appraisal, some of the important
methods are given as follows:
 Value chain analysis: Under the resource analysis or value chain approach,
physical quantities are transformed into monetary units. This analysis is
performed in order to evaluate the amount of resources that are utilised for the
economic objective and
have emerged from various likely actions. It is the resource analyst’s responsibility
to evaluate not only the economic cost, but also ensure that the manpower and 33
Business
NoTES resources utilised are important for the process and are needed at that particular
period of time. Besides this, resource analysis is also helpful in assessing the
strengths and weaknesses of the organisation. This assists the organisation to
devise strategies for enhancing its strengths and overcome its weaknesses.
All business processes are a combination of several allied activities starting from
the inception of a concept of product to sales and service associated with the
product offering. At every stage of this chain of activities, a value is added to the
offering of the company, making it better than earlier stages. This chain of
activities is known as ‘value chain’. Value chain is a related series of activities
which creates or adds value to the organisation. Basically, a company’s value
chain consists of two major processes known as primary activities and the
relevant support or secondary activities. The primary activities are those
activities which emphasise on generating values for its customers and the
relevant support activities help and improve the performance of primary
activities.
 Balanced scorecard: Balanced scorecard was introduced by Robert Kaplan and
David Norton in the early 19th century as a method of evaluating the
performance. It helps assess the performance of the organisation from various
viewpoints. The reason behind such views is that managers are greatly
identifying the need of assessing other aspects of organisational performance for
measuring their value- creating activities. Lately, the balanced scorecard has
adopted a new approach. According to this approach, it is a broad mechanism of
evaluating the performance which provides a balance between non-
conventional operational methods and financial methods. In the last few years,
balance scorecard has managed to establish itself as the best approach for
strategic control. It serves as a basis for the firms to validate the financial and
strategic controls, they have launched for their performance evaluation. It is
regarded the most appropriate for business-level strategies and is also applicable
to corporate-level strategies.
 Historical analysis: Historical analysis assists in removing several issues
associated with the rules of the industry as it examines the ratio and changes
brought in the organisation over a time period (in case there is an absence of
chief strategic shift in the industry and the organisation has not entered into a
new industry). It helps in resolving the issues related to ratio calculation in
several ways. The drawback involved in computing the historical ratio is that
there is no external validation. For example, a company might have kept its
account receivable collection period to 90 days for many years and has
considered it as suitable, if there is no external validation that other organisations
have boosted it up to a period of thirty days. Historical analysis offers a way to
compare the firm’s performance and assists in identifying its strengths and
weaknesses over the years. It serves as an important tool to study the rise or fall
in the organisation’s performance, depending on its earlier performance records.
It is a standard presentation of the balance sheet involved in designing the
description about profit and loss in the organisation’s annual report. Those areas
which have regularly shown progress depict the strengths and vice versa. It is
possible to correctly evaluate the constant progress in the firm with the help of
historical analysis.
34  Benchmarking: One of the biggest ways to identify the assets and competencies
of the organisation is to compare it with the current or present (or potential)
rivals
Micro Business
and competitors. Various organisations existing in the similar industry generally NoTES
have diverse marketing skills, integrity, managerial ability, brand images,
technical expertise, operating sites and services, financial assets, etc. These
different and diverse internal resources can become the relative strengths (or
weaknesses) of the organisation depending upon the strategy that it chooses.
While choosing a strategy, managers need to emphasise on comparing the
important internal resources of the organisation with that of the rivals or
competitors, thus segregating its own major strengths and weaknesses.
Benchmarking is the process which encompasses comparing the performance
standards and business processes of an organisation with those which are the
best practices in the same industry or are the best standards in other industries.
Generally, aspects which are evaluated are cost, quality and time. With the help
of the benchmarking process, the organisation is able to recognise the best
performing organisations in the same industry, or those with the similar
procedures in the other industries; and can compare their (target firm) outcomes
and processes with that of its own. Thus, this allows them to determine the
reasons behind the good performance of the target firms and major secrets
behind their success.
 Key factor rating: Key factor rating is performed on the basis of carefully
studying the important factors which might influence the performance
(marketing, financial, operations and human resource capabilities) and assessing
on the whole competence of the organisation on the basis of the data gathered.
The important factors which influence the organisation’s functioning are taken
into consideration under this method. A number of discussions, sequential
meetings and surveys assist in collecting information about the important
factors. With a perspective to rate the important factors, answers to questions in
all the areas of function are examined carefully. Mathematical models are utilised
to study the relative effect of all the factors (conducive or not conducive) on a
particular result. Some of the basic questions which a strategist can utilise as a
guide are related with the vital elements of the internal environment. The
information which was gathered by the key factor rating can assist the strategist
to draw brief estimation and conclusion about the situation of the internal
environment of the organisation.
 Industry standards: Industry standards are popularly accepted to calculate the
value of the financial ratios of the organisation, yet sometimes they might be
misleading. Normally, several matters are taken into consideration while making
use of industry standards. Firstly, the organisation which is being analysed is, in
reality, the actual member of the industry for which the standards are devised.
For example, a lot of work has been done to formulate the industrial standards
for the educational institutions, yet in the category of educational institutions,
there are several sub-categories, like private, government, medical, rural, urban,
engineering, aided, etc. For example, for the purpose of offering grants/aids or
regulation, there is a possibility that the standards of one institute are different
from that of another institute. As the information offered usually by the
publication is the major source of industrial standards, it is very significant to
utilise that ratio for the industry which is being analysed and industrial
standards are computed in somewhat similar ways. Some ratios are computed by 35
only a single method without any issue, while others can be computed by
various legitimate methods, which might result in certain variations in the
outcomes.
Business
NoTES 3.3.2SOURCES OF INFORMATION COLLECTION FOR ORGANISATIONAL APPRAISAL
The information sources for organisational appraisal can be in written format or

verbal. The collection of sources depends on the firm’s information capability.
Sources of information may be classified as internal or external. Internal data is
collected from within the organisation to make decisions for effective operations
and processes. This information is crucial to find out whether the strategies that
the organisation is presently following are effective or if changes or modifications
should be made. The internal sources of information include:
 Accounting resources: A vast amount of internal information is offered by the
accounting resources. A marketing researcher can make use of such information.
 Sales force report: Information pertaining to the sales of the product is offered
by the sales force report.
 Internal experts: The heads of various departments of an organisation are the
internal experts. These individuals can give insights regarding the way a
particular task or an activity should be performed.
 Miscellaneous reports: Operational reports offer such type of information.
The external sources of information are majorly required when a firm attempts to
perform a comparative analysis.
These sources include:

 Government publications: A vast amount of information is provided by the
government sources. However, many internet websites also contain such
information. Data is generated by a variety of government agencies. They are:
 Registrar General of India: Demographic data is generated by this
government body. Data covers details regarding gender, age, income,
occupation, and so on.
 Central Statistical Organisation: Statistics regarding national accounts is
published by this governmental body. It encompasses details like growth
rate, national income, and so on. The annual survey of industries is also
published by this organisation.
 Director General of Commercial Intelligence: The operations of this office
are carried out from Kolkata. Information pertaining to exports and imports,
i.e., foreign trade is offered by this body.
 Ministry of Commerce and Industries: Information regarding wholesale
price index is offered by this ministry. It operates through the office of
economic advisor. The statistics offered by this body pertains to various
sectors, such as food, fuel, power, etc. All India Consumer Price Index is also
offered by this ministry.
 Planning Commission: The basic statistics about the Indian economy is
offered by the commission.
36  Reserve Bank of India: Data regarding savings and investments is offered by
the RBI. Various financial reports and currency are also furnished by RBI.
Micro Business
 Labour Bureau: Data regarding employment and jobs is offered by this NoTES
bureau.
 National Sample Survey: Ministry of Planning carries out the National
Sample Survey. Through this survey, statistics regarding demographics,
agriculture, economy, society, etc., is acquired.
 Department of Economic Affairs: Data pertaining to income, consumption,
expenses, investments and foreign trade is provided by this department.
 State Statistical Abstract: Data regarding activities of state like education,
occupation, etc., is offered by this body.
 Non-government publications: Publications of various trade and industry
associations come under this body. It includes:
 Various mills, such as textile mills, woollen mills, etc.
 Small Industries Development Board of India
 Confederation of Indian Industry (CII)
 Export Promotion Council
 Several press media associations
 Several chambers of commerce
 The Indian Cotton Mill Association
 The Bombay Stock Exchange
 Syndicate services: Some organisations offer these services. Such organisations
collect and tabulate information regarding marketing on a regular basis. They do
so for their clients who are subscribers for such syndicate services. Therefore, the
information which is appropriate for the subscriber is offered under the
syndicate services. Information regarding households as well as institutions is
offered under such services. Three techniques of data collection are utilised for
collecting data from households, viz., survey, electronic scanner services and
mail diary panel.
3.3.3INFORMATIONAL APPRAISAL APPROACHES

Various approaches regarding organisational appraisal are given as follows:
 Systematic approach: Under the systematic approach, information regarding
organisational appraisal is gathered in a systematic manner. A wide variety of
information pertaining to policy statements of the government regarding the
firm’s industry and business, target customers and markets, amendments in
regulations and laws which influence the activities of the firm directly can be
easily gathered. However, it becomes essential to regularly update such
information for operational tasks as well as strategic management.
 Ad hoc approach: Under this approach, various special surveys, researches and
studies can be carried out by an organisation for the purpose of handling the
diverse issues of the environment every now and then. These researches and
surveys can be carried out under occasions when the firm needs to take up any
special project,
formulate new strategies or measure the effectiveness of the current strategy. 37
Business
NoTES Any alterations or unanticipated turn of events can be looked into regarding
their influence on the firm.
 Processed form approach: Processed information, available from within and
outside the firm, can be utilised by any firm if it wants to follow this approach.
Information provided by several private agencies or government bodies is a form
of processed secondary data which can also be used by firms and companies.
3.3.4FACTORS AFFECTING ORGANISATIONAL APPRAISAL APPROACH

Organisational appraisal is affected by the following factors:
 Ability of strategists: This refers to the skill and expertise of the strategist to
assess the influences and forces influencing the firm.
 Organisational size: Size of the organisation influences the quality of appraisal
in the organisation. Smaller organisations are easier to analyse as compared to
the larger ones.
 Traits of internal environment: This encompasses the characteristics of people,
teams and organisational politics. The appraisal process may suffer if no co-
ordination exists between the teams. Hence, at last, it can be said that appraisal of
the organisation is essential for the organisation’s growth.
 Satisfaction with success: At times, successful firms become satisfied with their
success and are not able to improve their performance further and, hence, neglect
the process of appraisal.
 Lack of strategic planning: Certain firms are not able to think in a strategic
manner and, hence, fail to focus on important constituents of the external and
internal environment. Planning is considered as a routine or regular activity in
such firms. Every organisation should have an overall view of its complete
environment and appraise it in an effective manner in order to identify the
factors affecting it either in a negative or a positive manner.

Which of the following is an internal information source for organisational appraisal?
Government publications
Syndicate services
Salesforce reports
Non-government publications
Which is an organisational appraisal method?
Industry standards
Balanced scorecard
Benchmarking
All of these
38
Micro Business
3.4 SUMMARY NoTES
 Micro environment refers to the factors which directly influence the performance
of the company.
 Micro environment plays a very crucial role in identifying the true potential of
the organisation and deciding its future course of actions and strategies.
 Components of micro business environment include customers, suppliers,
competitors, marketing intermediaries, general public, employees and
shareholders.
 Organisational appraisal or internal analysis is performed to obtain a practical
view of the company profile, which, in turn, provides a clear description of the
strengths and weaknesses of the firm.
 Some methods of organisational appraisal include benchmarking, key factor
rating, balanced scorecard, industry standards, etc.
 Sources of information collection for organisation appraisal include internal as
well as external sources of data.
3.5 KEY WORDS

 Ad hoc approach: An approach that is developed for a particular or single use. It
is the exact opposite of a systematic approach which can be generalised and
adopted in various scenarios.
 Benchmarking: A systematic process of comparison of the organisational
processes and performances with those of the best organisations in the industry
to create new standards or to improve processes.
 Micro business environment: An environment comprised of various micro
factors that affect business strategy, decision making and performance of an
organisation.
 Value chain analysis: A strategic tool used by organisations to evaluate their
internal activities.
3.6 CASE STUDY: COCA-COLA’S MICRO ENVIRONMENT

The marketing department of Coca-Cola develops core strategies for company
brands to make sure that all communication is consistent in all the markets. With
a combined effort, the Coca-Cola system attempts to maximise its resources for
profitable growth and market leadership. The marketing departments are responsible
for product’s advertisement, marketing and promotion. If all these departments
perform their duty effectively, then the objectives of the Coca-Cola Company will
be met. Coca-Cola agreed to swap some brands and buy a 17% stake in Monster
Beverage Corp. for about $2.15 billion, increasing its bet on the rapid growth of
the energy-drink market. Under the agreement, the two companies will share their
production, marketing and distribution.
Marketing intermediaries aid the company in promoting, selling and distributing

its goods to the end customers. Intermediaries encompass marketing agencies, 39
distribution firms and resellers. For example, in a deal, Coke joined hands with a
Business
NoTES US-based company Wendy that it will provide coke to all the fast food chains located
in the US. In this case, Wendy is an important example of intermediary for coke.
Suppliers offer raw materials and resources that are required by the firms to produce
goods and services. For example, bottling partners is a company-owned entity,
namely Hindustan Coca Cola Beverages Ltd. Suppliers always play a crucial role in
the operations of every firm.
Customers of coke differ massively in terms of age. From kids to youngsters,

youngsters to elders and elders to older people, coke has always captured high
customer attention for decades. For example, with the help of market survey,
Coke finds that one million US population drinks coke with breakfast every single
day. This is how coke has been favourite drink of customers for centuries. Recent
survey shows that coke is the only product in the world of which more than 85%
of the population is well aware. All companies have to keep updated study of their
customers. In case of coke, the company has always maintained excellent customer
retention.
Coca Cola’s annual Stakeholder Panel is particularly insightful with members of the
Panel drawn from NGOs, academia, investors, trade associations, suppliers and other
technical experts. The Panel’s scope is to identify emerging risks and opportunities,
and to encourage company demonstrate ever-greater leadership and innovation.
Source: https://www.slideshare.net/TannuBhatnagar/marketing-management-38228513
QUESTIONS
1. What are the micro business environment components of Cola-Cola as in the case
mentioned above?
(Hint: Marketing intermediaries, suppliers, customers, stakeholders.)
2. How has Coca-Cola maintained its customer base?
(Hint: Coke finds through market survey that one million of the US population
drinks coke with breakfast everyday. This is how coke has been a favourite drink
of customers for centuries.)
3.7 EXERCISE
1. Write a detailed note on micro business environment and its significance.
2. What are the various constituents of micro business environment?
3. What do you mean by organisational appraisal? Also state various organisational
appraisal approaches.
4. Explain the factors affecting organisational appraisal.
5. Discuss various methods of organisational appraisal in detail.
6. Give a description on the sources of information collection for organisational
appraisal.
40
Micro Business
7. Write short notes on the following terms: NoTES

i. Value chain analysis
ii. Benchmarking
iii. Balanced scorecard
iv. Key factor rating
v. Processed form approach
vi. Ad hoc approach
vii. Systematic approach
viii. Syndicate services

Topic Q. No. Answer
Concept of Micro Business Environment 1. d. All of these
2. b. Suppliers
Meaning of Organisational Appraisal 3. c. Salesforce reports
4. d. All of these

SUGGESTED BOOKS
 Jauch, L., Glueck, W., & McGraw-Hill Int. Ed. Management Series. (1989).
Strategic Management and Business Policy. New York: McGraw-Hill.
 Kazmi, A. (2009). Strategic Management and Business Policy. New Delhi: Tata
McGraw Hill.
E-REFERENCES
 Bhasin, H. (2019). What is Micro Environment? Role and Factors of Micro
Environment. Retrieved from https://www.marketing91.com/what-is-micro-
environment-in-business/#Role-of-Micro-Environment-in-Business
 Approaches and Techniques Used for Environmental Scanning. Retrieved from
http://www.yourarticlelibrary.com/environment/approaches-and-techniques-
used-for-environmental-scanning/23556
 Significance of Micro Business Environment. Retrieved from https://www.
marketing91.com/what-is-micro-environment-in-business/#Role-of-Micro-
Environment-in-Business
41
4
Macro Business Environment
Tabl e o f Contents
4.1 Introduction
4.2 Concept of Macro Business Environment
4.2.1 Significance of Macro Business Environment
4.2.2 Constituents of Macro Business Environment
4.3 Factors Affecting Macro Business Environment
4.4 Summary
4.5 Key Words
4.6 Case Study
4.7 Exercise
Business

Describe the concept of macro business environment
Explain the significance of macro business environment
Identify the constituents of macro business environment
Identify the factors affecting the macro business environment
4.1 INTRODUCTION
In the previous chapter, you had studied the concept of the micro business
environment. Its important constituents include employees, customers, markets,
etc. You had also studied various methods of organisational appraisal and their
importance.
Macro business environment consists of those factors which are beyond control. Some
examples include the September 11 terrorist attacks, financial crisis in 2008-2009,
the EU sovereign debt crisis of 2009-2011, and US-China trade war and the Brexit
impact of 2019. The unpredictability of these factors makes them more threatening
to businesses. These factors also trigger a chain of uncontrollable events which
accentuate the damage. For example, concerned about the loss of manufacturing
jobs, the Trump administration increased duties for the goods imported from
China. This invoked a tit-for-tat response from China as it increased duties on US
goods, particularly on politically impacting agricultural products. Positive impacts
of the macro business environment also occur in the same manner. For example,
as crude oil prices drop, the average consumer in India starts spending more on
retail products due to more cash savings. The increased consumer spending on retail
outlets increases demand for other consumer products.
In this chapter, you will study about the concept of macro business environment, its
significance, constituents, as well as impacting factors.
4.2 CONCEPT OF MACRO BUSINESS ENVIRONMENT

All organisations, whether big or small, are part of the business environment. The
business environment surrounds them and forms the context in which they have to
operate. Two major types of business environments are given as follows:
 Macro business environment: This is the general environment that affects the
operations of all the business entities that operate in an economy. It affects its
business enterprises indirectly and distantly.
 Micro business environment: This is the immediate environment in which a
particular organisation operates. Thus, it only affects that organisation directly
and regularly.
4.2.1SIGNIFICANCE OF MACRO BUSINESS ENVIRONMENT

44
No business organisation functions in a vacuum. It makes decisions within an
environment of customers, competitors, suppliers, distributors, political factors,
Macro Business
social framework and legislation. Managers can easily control some of these NoTES
environmental factors, whereas others cannot be controlled. Therefore, they must
accommodate these uncontrollable factors in their decision-making process.
Significance of Macro Business Environment on Family Businesses in India

In 1947, when India became independent, almost all private businesses were family-
owned. Some business houses, such as the Tatas, the Birlas, the Mafatlals and the
Walchands were major players. Post independence, the Indian economy observed
significant developments and changes in the macro business environment, including
high tariff rates, import restriction, foreign exchange regulation, creation of public
sector monopolies, and nationalisation of banking and insurance sectors. Despite
these restrictions and regulations, family-owned businesses in India continued to
retain a majority control on the private business sector.
In 1990, the government was compelled to liberalise the Indian economy due to
the balance of payments crisis. A large scale of economic reforms transformed the
structure, operations, investment and competitiveness of businesses in India. Several
sectors, which were reserved for public entities, opened up for private players.
These included telecommunication, power generation and distribution, mining, and
airlines. The rules and norms for the entry of foreign multinational companies to set
up businesses in India were relaxed. This resulted in growth in the Indian economy.
In 10 years, the GDP growth rate increased from 5.6% (in 1990) to 7.4% (in 2000) as
shown in Table 1:
TaBLE 1: India’s GDP Growth Rate from 1990 to 2015

(%)
1950-80 1981-90 1991-2000 2001-10 2011-15

GDP growth 3.5 5.6 6.2 7.4 6.7
Source: 1950-2000: Das, Gurucharan. [2007]. “India: How a rich nation become poor and will be
rich again”, https://grucharandas.org/rich-nation-poor, accessed on April 10, 2017; 2001-2015:
Data Source- World Development Indicators, http://data.worldbank.org/indicator/NY.GDP.MKTP.
KD.ZG?contextural=default&end=2015&locations=IN&start=1961&view=chart,accessed on April 10, 2017,
averages calculated by the authors.
While business houses, such as Tatas, Birlas, Ambanis (Reliance), Bajajs and
Mahindras were able to reinvent themselves, other major players, such as Thapars,
Mafatlals, Shrirams (DCM) and Shahs (Mukund) sank. New business houses, such
as Adanis, Dr. Reddy’s, Mittals (Bharti) and Shangvis (Sun Pharma) emerged.
30 years after liberalisation, many business houses are newly facing existential crisis
in the digital economy.
4.2.2CONSTITUENTS OF MACRO BUSINESS ENVIRONMENT

The macro environment consists of political, economic, socio-cultural, technological,
legal and environmental factors. These factors can be easily remembered as PESTLE.
Let us discuss these factors in detail:
 Political and legal environment: All business organisations are affected by
the political forces shaping the country. These forces determine the laws and 45
regulations within which businesses have to operate. Therefore, managers must
Business
NoTES analyse the major political and legal forces influencing their market, organisation
and industry. Some examples of political forces are:
 Patent legislation: Intellectual property, patent and copyright laws have
significant influence in high-tech industries and pharmaceuticals.
Governments establish the rules about what may or may not be patented. The
patent (and copyright) laws are often a matter of high-profile litigation and
settlement.
 Taxation: Governments impose general tax as well as selective tax on
companies’ specific products to manage demand and raise revenue. For
example, many state governments in India have a high tax on tobacco and
liquors.
 Safety regulations: Governments expect products to confirm to specified
safety regulations.
 Labour law: Governments set and change labour laws after ratification from
the Parliament. Different countries have different labour laws. In India, the
labour laws are quite restrictive, whereas the US has relaxed labour laws.
 Consumer protection law: Governments enact laws to protect consumers.
For example, the government introduced the Real Estate Regulatory
Authority (RERA) Act in 2013 to protect home-buyers and boost investments
in the real estate sector.
 Bankruptcy law: In 2016, the Indian government introduced the Insolvency
and Bankruptcy Code (IBC) to create a single law for insolvency and
bankruptcy of businesses. Since then, there has been a significant rise of cases
in the IBC Code.
A change in the central or local government can make substantial changes in
the law policy. For example, left-wing governments in India [such as coalition
governments formed with the support of Communist Party of India (CPI) or
Communist Party of India (Marxist) (CPI (M))] traditionally increase the number
of laws and regulations on businesses, whereas the right-wing governments
(such as those formed by or in coalition with the Bharatiya Janata Party (BJP)
tend to reduce restrictions on businesses. The laws are enforced by specialist
bodies such as the Securities and Exchange Board of India (SEBI).
In India, laws are created through three sources:
 Legislation from the Parliament
 Laws decided by the Supreme Court based on the Constitution of India
 Local laws passed by the state governments
The Supreme Court makes laws when a law is unclear and the judges need to
clarify matters by referring to other cases.
 Economic environment: Most economies follow a cycle of growth for 7-8 years
followed by a recession of 7-8 years. Companies have to carefully scrutinise the
economic environment particularly in periods of recession. In recession,
consumers are likely to delay the purchase of major items due to employment
insecurity. By
46 the same token, business organisations reduce their capital expenditure on new
Macro Business
factories or equipment. They will borrow less, as they are not confident about NoTES
their ability to repay. All these factors will dampen the demand even further. In
most cases, recession periods last for a few months to a year. However, in 2008,
the mortgage sub-prime crisis created a worldwide recession in which many
economies were able to recover only after about five years.
 Socio-cultural environment: This environment is made up of:
 Demographic forces: These are the factors that determine the structure of a
population, such as age, income distribution and ethnicity.
 Cultural forces: These are the differences in beliefs, behaviours and customs
among different people.
 Social responsibility and ethics: These include the ethical beliefs of people as
in how businesses should operate socially and ethically.
 Consumerism: This is the tectonic shift from business organisations to
consumers.
Figure 1 illustrates the relationship between these factors:
Social Responsibility and Ethics

Demographics
Culture Consumerism
FIGURE 1: Socio-cultural Factors
Source: https://uk.sagepub.com/sites/default/files/upm-binaries/58888_blythe_pandp_chapter_2_the_
marketing_environment.pdf
The socio-cultural environment determines the value system of a society. It

includes factors such as:
 Purchase and consumption behaviour
 Ethical values and beliefs
 Literacy and education
 Consumer tastes and preferences
 Human relationships
 Language and norms in society
 Social customs and traditions
 Family structure
 Changing life style patterns
47
Business
NoTES All these factors have far-reaching impacts on organisations, as they determine
the work culture, labour mobility, etc. Even when people of different cultures
use the same product, their consumption behaviour, conditions of use, purpose
or perception of the product may differ. Some examples of different cultural
perceptions of the same product/message/item are given as follows:
 While Vicks Vaporub ointment is used for cold and pain in India, it is used as
a mosquito repellent in some tropical countries.
 The slogan ‘sticks like crazy’ of 3Ms is translated as ‘sticks foolishly’ in
Japanese.
 Blue is a feminine and warm colour in Holland, but masculine and cold in
Sweden.
 Green is a preferred colour in the Muslim nations, but it represents illness in
Malaysia.
 Red is a popular colour in Russia, but it represents disaster in Africa.
 White is the colour of death and mourning in China and Korea, but it is
popularly used in bridal dress in the western countries, as it is a symbol of
purity for them.
 Technological environment: To understand the impact of technological
environment, read the story of Blackberry demise. The company went from
owning 50% share of the smartphone market in 2007 to less than 1% in 2012.
And, all this was because of its ignorance to the iPhone’s mass appealing
concepts, such as performance and ease of use. New technologies have a
tremendous capacity to make and destroy businesses. Technological innovation
is a pervasive factor that cannot be ignored. IT giants in India today are facing a
severe reduction in profit margins because of artificial intelligence and
automation. It has been predicted that in 20 years, thousands of jobs will cease to
exist, as robots will be doing them. Business managers have to analyse
technological developments and adapt their organisations accordingly. For
example, robots may take over a lot of jobs today. However, there will also be
new sorts of jobs that will be created for which skilled people will be needed.
 Natural and global environment: Ecological or natural forces, such as weather
and climate, are relevant to business. For example, an umbrella might be a staple
necessity in Mumbai, but it is not a requirement in the desert city of Dubai. The
different types of marketing mix are prepared for different geographical
conditions. For example, industries with high requirement of raw materials such
as steel and cement plants are located near the raw material sources. Topological
factors may also impact demand. For example, jeeps and sports utility vehicles
(SUVs) are in greater demand in hilly areas than sedans or hatchbacks. Recently,
environmental factors have assumed tremendous importance due to rising
pollution, global warming and changing weather patterns.
The global environment refers to factors that are relevant to the internal business
environment. These factors include:
 World Trade Organization (WTO) agreements

48  International conventions
Macro Business
 Business treaties among countries NoTES

 International agreements
 Rise in oil prices
The business environment can be divided into:
National and local environment
Macro and micro environment
Financial and non-financial environment
Domestic and international environment
Macro business environment is beyond the control of a business. (True/False)
The constituents of macro business environment are commonly known as
.
4.3 FACTORS AFFECTING MACRO BUSINESS ENVIRONMENT

Although macro business environment trends are cyclic in nature, it is important to
analyse them closely. Otherwise, businesses run the risk of finding themselves in
the middle of a downward spiral caused due to an out-of-control factor. Therefore,
managers should be aware of the global headwinds that may impact the economy of
their country, workforce or industry, and take appropriate actions to adapt to them
proactively.
Business environment of an organisation is managed by environment scanning. It

is the process of collecting and using information about occasions, patterns, trends,
and relationships within an organisation’s micro and macro business environment.
It helps to identify the threats and opportunities in the environment and formulate
strategies accordingly. One approach of macro environment scanning is PESTLE
analysis. There are various versions of PESTLE analysis. You can select any suitable
version depending on your context. Some of the versions of PESTLE analysis are as
follows:
 PESTLE/PESTEL: Analysis of political, economic, socio-cultural, technological,

legal, environmental factors
 PEST: Analysis of political, economic, socio-cultural, and technological factors
 PESTLIED: Analysis of political, economic, socio-cultural, technological, legal,
international, environmental, demographic factors
 STEEPLE: Analysis of social/demographic, technological, economic,
environmental, political, legal and ethical factors
 SLEPT: Analysis of socio-cultural, legal, economic, political, technological factors
49
Business
NoTES  LONGEPESTLE: Local, national and global versions of PESTLE (most suitable
for environment scanning in multinational organisations)
 PESTELI: PESTEL + Industry analysis
The result of PESTLE analysis is to evaluate the ‘big picture’ surrounding an
organisation and the potential of new markets. Doing business in markets under the
influence of negative forces becomes quite difficult. Figure 2 illustrates the process
of conducting PESTLE analysis:
Brainstorm Identify Identify Take Appropriate

Factors Opportunities Threats Action
FIGURE 2: PESTLE Analysis
1. Brainstorm factors: Consider political, economic, socio-cultural, technological,

legal and environment factors.
a. Political factors:
 When are the next national or state elections? How could their results
change the government policy?
 Who is tipped to win elections? What are their views on business policies
or any other policies that impact your organisation/industry?
 How much established are the property rights?
 What is the level of corruption and/or organised crime? What are the
political steps to counter them?
 How will business regulation and planned changes impact your
organisation?
 Is the political parties’ trend toward more regulation or deregulation?
 How does the government approach corporate policy, corporate social
responsibility (CSR), environment issues and consumer protection laws?
b. Economic factors:
 What is the state of the current economy? Is it stable? Is it growing or
declining?
 What is the status of key exchange rates? Are they stable or fluctuating?
 Is the customers’ level of disposable income increasing or decreasing?
What will be the trend in the next few years?
 What is the rate of unemployment? Will it be easy to create jobs? Will
there be sufficient skilled manpower?
 Do businesses and individuals have easy access to credit?
 What is the cash flow situation of businesses?

50
 What are the impacts of globalisation or free trade economy?
Macro Business
Figure 3 displays Porter’s Diamond model which is a useful tool to align or-
NoTES
ganisation’s strategy to the economic environment of the country.
Firm Strategy,
Chance Structure and Rivalry
Factor Home Demand

Conditions Conditions
Related and
Support Industries Government
FIGURE 3: Porter’s Diamond Model
Source: https://www.toolshero.com/strategy/porter-diamond-model/
Porter’s Diamond model resembles a diamond. It offers a structure that can

help a country to understand its competitive position internationally. Porter
has introduced a new term called clusters, which are groups of interrelated
organisations, suppliers, industries and institutions in a specific location. He
suggested that the sustained competitive advantage of a country is an
outcome of the following four inter-related factors and activities within these
clusters:
1. Firm strategy, structure and rivalry: Direct competition compels compa-
nies to increase productivity and innovation.
2. Home demand conditions: The more the demand in an economy, the
greater is the pressure for companies to innovate and improve competi-
tiveness.
3. Related and support industries: When the upstream and/or downstream
industries are located in close proximity of an organisation, it leads to an
unobstructed exchange of ideas and innovation.
4. Factor conditions: Skilled labour, capital and infrastructure are the most
important factors of production. If an organisation invests wisely in these
factors of production, it leads to sustained competitive advantage.
c. Socio-cultural factors:
 What is the age profile and growth rate of the population?
 Will there be any generational shifts that may impact your business?
 What is the level of health, education and social mobility in the society?
How are these levels changing? 51
Business
NoTES  What are the job market trends? What is the attitude of the population
towards work?
 What social attitudes and customs can impact your business?
 What are the religious beliefs and lifestyle choices of the
population? To understand values in a society, you can use the
following tools:
 Competing values framework: Figure 4 shows a framework developed
by Robert Quinn and Kim Cameron, is a useful tool to identify
organisation’s values.
Flexibility
Create
Collaborate
Do New Things
Do things together
Clan Adhocracy
Culture Culture
Internal External
MarketHierarchical
CultureCulture
Control Compete
Do Things Right Do Things Fast
Stability
FIGURE 4: Competing Values Framework
Source: https://www.toolshero.com/leadership/competing-values-framework/
There are four corporate cultures given as follows:

 Clan culture: It is highly flexible and internally focussed. The
company resembles a large family. The leaders are perceived as
mentors or father figures. Loyalty, relationships and morality are
valued. Most start-ups or family businesses follow this culture.
 Hierarchical culture: These are formal, structured, controlling and
internally focussed organisations. Government agencies are a typical
example. Employees follow procedures religiously. All work
processes are efficiently organised to manage control systems. Formal
rules and policies are followed. The hierarchy is maintained. The
focus is on reliable supply, tight deadlines and low costs.
 Market culture: This culture focusses on results and achievement
of objectives. It observes a high degree of control and is externally
focussed. Competition and goal orientation are valued among
employees. Examples of such organisations include banks and
insurance companies. Outwardly, they profile themselves market
leaders, but inside they are ruthless competitors.
52  Adhocracy culture: These organisations focus on innovation. They are
highly flexible and externally focussed. Marketing and advertising
Macro Business
agencies follow this culture. Employees are encouraged to achieve NoTES

creative outcomes and are allowed considerable freedom to take risks.
 Hofstede’s cultural dimensions: Hofstede proposed six dimensions to
explain cultural differences among people:
 Power distance index (PDI): This refers to the acceptable degree of
inequality in a society. A high PDI means that people accept an
unequal distribution of power, whereas a low PDI means that the
power is shared in society. For example, Malaysia is a high PDI
country where team members wait for the directions of their manager
to start a task.
 Individualism vs. Collectivism: In an individual society, people
take less responsibility for other individual’s actions. In a collectivist
society, people are loyal to their communities, and the community, in
turn, will defend their interests. For example, Panama is a collectivist
society. Businesses that focus on benefits to the community are
valued.
 Masculinity vs. Femininity: In masculine societies, assertiveness and
demonstration of success are valued. In feminine societies, modesty
and good relationships are valued. For example, Japan is a highly
masculine society where feelings of pride and ego are seen as status
symbols. Money and achievement are valued over good relationships.
On the other hand, Sweden is a feminine society, where there is more
focus on the quality of life.
 Uncertainty avoidance index (UAI): This refers to the ability of
people to cope with anxiety. For example, Greece has a high UAI.
People attempt to avoid uncertainty and try to make their life as
predictable as possible. In Singapore (low UAI), people are more open
to change or innovation.
 Long vs. Short-term orientation: Countries with a long-term
orientation are practical, modest and economical. Countries with
short- term orientation focus on principles, consistency, truth and
religion/ nationalism. For example, the US is a short-term orientation
country, as people value short-term gains and quick results. They also
have a strong sense of nationalism and social standards.
 Indulgence vs. Restraint: Countries that are high on indulgence
promote individual drives and emotions, such as having fun.
Countries that exhibit restraint focus on suppressing immediate
gratification and have strict social norms to regulate people’s conduct
and behaviour. For example, Russia has a restrained culture.
d. Technological factors:
 What are the new technologies that the business should be using?
 Are there potentially any technologies being developed that could
severely impact the business or industry? 53
 Does any competitor(s) have access to new, path-breaking technologies?
Business
NoTES  What are the focussed areas of research among governments and
educational institutions? How can you leverage them?
 Does any technology require you to change infrastructure to adjust work
patterns?
 Can you leverage any existing technological hubs?
e. Legislative factors:
 What are the employment laws in the country (such as minimum wage,
benefits, etc.)?
 What are the health and safety regulations that must be considered?
 What are the environmental regulation laws of the land?
 What data laws and copyright protection laws concern your business?
f. Environmental factors:
 What sustainable environmental practices are applicable?
 What is the status of ethical sourcing in the land? How can you adopt it
for your business?
 How can you reduce your carbon footprint in the business?
 What data handling and user privacy practices can you incorporate in the
business?
2. Identify opportunities: After identifying the relevant macro environment
factors, identify the opportunities that these factors could open up for you. For
example, you can analyse whether any of these factors enable you to develop
new products or enter new markets or make processes more efficient.
3. Identify threats: You should also analyse which of these factors pose any
threats. This will help you to forecast changes that could disrupt your business.
For example, if a core customer base of your business is aging, then you should
analyse whether you can open up to other demographics. If your product is
under threat due to new technology on the horizon, then you can evaluate how
you can leverage that technology to improve your product.
4. Take action: Finally, take suitable actions to exploit opportunities in your
business plan, and manage or remove risks.

Which of the following is not a political factor impacting the macro business environment?
Change in the central government
Civil unrest
Threat of war
Cost of production
54
Macro Business
Which of the following elements is not a part of Porter’s Diamond Model? NoTES
Factor conditions
Firm strategy, structure and rivalry
Home demand conditions
Government
4.4 SUMMARY
 All organisations are part of the business environment.
 The business environment consists of a macro business environment and a micro
 Macro business environment is the general environment that affects the
operations of all business entities in an economy. It cannot be controlled.
 Micro business environment is the immediate, specific environment in which an
organisation operates. It can be controlled.
 The macro business environment consists of the political, economic, socio-
cultural, technological, legal and natural environments.
 Business environment of an organisation is managed by environment scanning.
It is the process of collecting and using information about occasions, patterns,
trends and relationships within an organisation’s micro and macro business
environment.
 PESTLE analysis is used for macro environment scanning. It identifies the
potential opportunities and threats arising from factors affecting the macro
4.5 KEY WORDS

 Gross Domestic Product: The value of all the goods and services produced in a
country within a specific period of time.
 Patent: A government authority/license bestowing a right/title for a specified
period.
 Ethics: Moral principles of an individual that suggest the concept of right and
wrong.
4.6 CASE STUDY: APPLE PESTLE ANALYSIS

Apple is one of the world’s most recognisable and prominent brands. Founded by
Steve Jobs and Steve Wozniak, the company has introduced revolutionary products
in personal computing and smartphones. Today, it is the world’s largest mobile
phone manufacturer with 1,23,000 employees (in 2017), with a revenue of $215.49
billion (as of 2018). The company’s CEO is Timothy Donald ‘Tim’ Cook. Its main
competitors are Samsung, Google, Cisco, HP and Lenovo. The main products of the 55
company are iPhone, iPod, iPad, Mac, Apple TV and iOS applications.
Business
NoTES This case study conducts the PESTLE analysis to reveal the macro business environment
factors that affect the company externally. The data is collected from various published
sources and from Apple’s case studies.
PESTLE Analysis of Apple

Political Factors
The larger revenue share of the company is from outside the US ($113.8 billion) as
compared to within the US ($68.8 billion). Thus, the company’s position is highly
vulnerable to any political disturbance in these countries. Some political disturbances
which affected Apple’s business are as follows:
 Suicide cases against Foxconn: Foxconn, a Taiwanese company, is a major

supplier of Apple. In May 2010, the company was held responsible for the
suicide of two employees. Lawsuits were filed against the company for forcing
employees to work for long hours. In another case, 16 workers were injured in an
explosion in a supplier’s facility.
 Political turbulence in China: Apple highly depends on the cheap labour of
China. However, the political unrest in China, which erupts from time to time,
may disrupt its manufacturing facilities.
 Higher tariffs on China: The Trump administration has imposed tariffs of $250
billion on Chinese goods. China responded by imposing a tariff of $110 billion on
US goods. Although no tariffs are imposed on iPhones, there is a cause to worry
as China may retaliate in ways that could harm Apple. The growing nationalism
in China can also lead to reduced market share for its products in China.
Economic Factors
Due to its premium pricing policies, Apple is more vulnerable to recession and other
economic crises. Some economic crises which affected Apple’s growth are as follows:
 Global recession: Apple had a slow growth in 2013-14 due to the global
recession, as shown in the following table A:
TaBLE a: Decrease in Sales Growth Due to Global Recession

Country 2011-12 2012-13
US 50% 9%
Europe 31% 4%
China 78% 13%
 Europe’s economic troubles: Europe’s declining economy decreased revenue of

Apple by 16% in 2012 (3rd quarter), as compared to 2011 Q3.
 Inflation in the US: Apple is particularly vulnerable to the rising inflation in the
US, as it has large cash reserves.
 Rising labour cost: The rising labour cost in China is bad news for the company.
 Strong Dollar: The exchange rates are increasing due to increase in the value of
the
56 US dollar. The increased exchange rates impact Apple products, as the increased
Macro Business
difference between the US $ and other currencies (e.g., Euro and Yuan) will make NoTES
it more expensive for Apple to do business in Europe and China.
Socio-cultural Factors
Some of the socio-cultural factors which might affect Apple’s operations are as
follows:
 High-status lifestyle: Apple products are regarded as symbols of social status

due to their premium prices.
 Increased consumer spending in third-world countries: In the coming years,
Apple is likely to witness a growing market for its products in Africa and other
third world countries.
 Ethical concerns of manufacturing in China: Some critics have pointed out
the moral obligation of Apple to create job opportunities in the US as against
manufacturing in China.
 Brand acquisition: To fulfil its customer’s needs, Apple has made some major
acquisitions and alliances with Sony, Motorola, Phillips and AT&T. The social
background of these brands affects Apple’s operations.
 Increased usage of smartphones: The increasing popularity of mobile devices
and social media will increase the demand for Apple devices.
Technological Factors
Apple has reinvented itself with time and thus, has the potential to keep growing as
a major technology company. Some of the technological changes which Apple made
in order to increase its business are as follows:
 Advantage of 760 China Mobile Subscribers: In 2013, Apple disclosed a deal

with China Mobile to introduce iPhone to the Chinese market, which was
dominated by low-cost Android smartphones. This deal gave Apple advantage
to enter China in a major way through China Mobile’s 760 subscribers. Under
this deal, iPhone 5 and iPhone 5S were available at China Mobile and Apple
retail stores in China.
 Evaluating customers: In 2015, Apple reportedly spent $8.07 billion for R&D
(3% of the company’s net revenues) to evaluate the customer’s mindset.
 Preferences to screen size: Apple has realised that its customers prefer larger
screens and thus, has unveiled gradually larger size versions in iPhone 6, iPhone
7, iPhone 8 and iPhone X.
 Competition: Apple’s competitors, Samsung and Google, are also offering
similar products and services as Apple. Google took less than a year to build the
payment app Google Pay just as Apple Pay. Thus, their ability to replicate
Apple’s products has considerably increased the risk for Apple brand.
 Limited market: Apple has limited markets and restricted customer bases where
it can launch its new products.
 Cybercrimes: The increasing number of cyber threats and crimes has made
Apple systems vulnerable and less secure for consumers. The damaged
57
reputation makes the brand more vulnerable.
Business
NoTES Legal Factors

Apple is vulnerable to several legal factors as follows:
 Domestic legal problems: In the US, Apple is grappling with bans on imports
for its products.
 Apple Pay: With Apple Pay, Apple entered the highly regulated financial sector.
As a result, the company could face a potentially high level of litigation.
 Breach of IP laws: Apple’s brands are covered by intellectual property (IP) laws.
Its products and services are vulnerable to piracy and litigation.
 Entry into the automobile sector: Apple has invested $6.04 billion for R&D on
the manufacturing of electric vehicles. However, the company is facing
tremendous pressure to return the money to its shareholders. A lawsuit has also
been filed. Thus, Tim Cook has announced that the company will start
production of electric vehicles by 2020.
Environmental Factors
Apple’s revenues can be impacted by various environmental factors as follows:
 Disposal of used/non-working electronic devices: Discarding of junk devices
has become a massive problem for Apple, as the effective disposal of lithium
batteries is a costly venture. Otherwise, it is a major environmental issue.
 Pollution in China: The pollution and environmental side effects in Apple’s
factories in China have raised environmental concerns. To minimise the
environmental issues, Apple has to pay a large amount of money.
 Greenhouse effect: China’s initiative to reduce greenhouse gases and limit fossil
fuels could potentially increase the manufacturing costs for Apple.
 Global warming: Due to an increase in global warming, Apple might face the
issues in trans-oceanic shipping.
 Rising electricity costs: Apple’s vulnerability to rising electricity costs due to
high reliance on data centres and other Internet infrastructure are also a risk.
Results
Opportunities: The PESTLE analysis identifies various business growth opportunities
for Apple. It is recommended that Apple is increasing its market penetration in
Africa and other developing countries, which would help it to meet the threat of its
low-priced rivals. Apart from China, Apple should look for other facilities where it
can gradually shift its manufacturing base. Also, Apple could offer more variety of
product base and services. Apple should also strategically plan to lower its carbon
footprint and emissions, and continue to strengthen its brand value.
Threats: The PESTLE analysis has also revealed the various threats to Apple. A
recommendation is for the company to calmly ride out the US-China trade war
by adopting a neutral stance on the conflict. It should take steps to ensure that its
suppliers follow the norms of health and safety and workers’ concerns. It should
improvise its processes and technologies to lower manufacturing cost, so that it can
58 increasingly offer second-hand/used devices for developing nations at competitive
prices. It should also take steps to prevent the rising threat of cybercrime.
Macro Business
Conclusion
NoTES
On the basis of PESTLE analysis, it has been forecasted that Apple would dominate
the electronic device industry in the next 5 years. This is mainly attributed to the
company’s impressive ability to adapt to a challenging environment. Its innovative
products continue to give the company a competitive advantage.
Source: https://myassignmenthelp.com/case-study/apple-swot-&-pestle-analysis.html
QUESTIONS
1. What political factors affected Apple?
(Hint: Suicide cases against the supplier in Taiwan, political unrest in China, US-
China trade war.)
2. What socio-cultural factors impacted Apple?
(Hint: High aspiration lifestyles, rising disposable income in the developing
countries, ethical concerns, the social background of acquired companies,
increased usage of smartphones.)
4.7 EXERCISE
1. What is the macro business environment? Why is it important to a business?
2. What are the constituents of a macro business environment?
3. What factors impact the macro business environment? Illustrate with an example.
4. Briefly describe Porter’s Diamond model and Hofstede’s cultural dimensions.

Topic Q. No. Answer
Concept of Macro Business Environment 1. b. Macro and micro environment
2. True
3. PESTLE (Political, Economic, Socio-
cultural, Technological, Legal and
Environmental)
Factors Affecting Macro Business 4. d. Cost of production
Environment
5. d. Government

SUGGESTED BOOKS
 Elearn. (2009). Business Environment, Revised Edition (2nd ed.). Hungary: Elsevier.
 Campbell, D., & Craig, T. (2005). Organisations and the Business Environment.
Amsterdam: Elsevier Butterworth-Heinemann.
59
Business
NoTES E-REFERENCES
 (2019). Retrieved from https://2012books.lardbucket.org/books/an-introduction-
to-business-v2.0/s13-08-the-marketing-environment.html
 Jurevicius, O. (2019). If it’s Time to be Brave a PEST may be your Best Defense.
Retrieved from https://www.strategicmanagementinsight.com/tools/pest-pestel-
analysis.html
60
5
Political Environment
Tabl e o f Contents
5.1 Introduction
5.2 Political Environment of India
5.3 Different Economic Systems and the Role of the Government
5.4 Public Sector—An Environmental Perspective
5.5 Government Intervention in the Private Sector
5.6 Public Sector Reforms and Performance
5.7 Summary
5.8 Key Words
5.9 Case Study
5.10 Exercise
Business

Discuss the political environment of India
Describe the environmental perspective of the public sector
Explain the importance and role of government in the private sector
Discuss the public sector reforms and performance
5.1 INTRODUCTION
In the previous chapter, you studied about the concept of the macro business
environment, its significance and constituents. The chapter also discussed the factors
which affect the macro business environment.
Business units are affected by the political environment through various means.
Thus, it is essential to have a stable political environment for the growth of the
business. Political stability, relation with other countries, Centre-State relations,
the views of the opposition parties, etc. are the major elements of the political
environment. Therefore, the stability and efficiency of political environment lead
to business growth. Long-term plans are difficult to formulate while there is lack
of proper political environment. Also, the business is drastically affected by the
unstable government. Likewise, business is also influenced by the relations of the
government with other countries. Friendly relations with other countries provide a
favourable environment for foreign trade.
In this chapter, you will study about the political environment of India and the
environmental perspective of the public sector. You will also study the intervention
of government in the private sector. The reforms and performance of the public
sector have been described at the end of this chapter.
5.2 POLITICAL ENVIRONMENT OF INDIA

A political system, including kingship, democratic, socialist, etc., as well as political
openness to the market forces is referred to as political environment of a country.
Business activities in a country are widely affected by its political environment.
The Directive Principles of the State Policy and Fundamental Rights as per the
provisions of the Constitution of India and execution of those provisions by the state
machinery have a significant effect on the business environment. The government is
also mutually working with several private firms and various multilateral companies
in order to attain this objective.
There are some major elements of the political environment with respect to business,
namely Political System, Political Processes, Stability of Political Structure and Centre-
State Relations. Now, let us discuss briefly the above-mentioned elements of the
political environment:
62
 Political System: The Constitution of India governs the Indian political system.
It was stimulated by Pandit Jawaharlal Nehru on 9 December, 1946 and was later
Political
implemented by the Constituent Assembly in January 1947. It came into NoTES

existence on 26th January 1950. The Constitution of India is not the creation of
political revolution, but the study of the prominent people who made an exertion
to mend upon the prevailing system.
The head of the Indian Union is President of India and has to perform an act in
accordance with the advice of the council of ministers and the Prime Minister of
India.
Parliament is the supreme legislative body of the Indian Union. It consists of two
houses:
a. Lok Sabha: It is also known as House of People, and members of Lok Sabha
are elected by direct election for a time period of maximum five years.
b. Rajya Sabha: It is also known as Council of States, and members of Rajya
Sabha are indirectly chosen. The elected members of legislative assemblies of
state are the members of Rajya Sabha.
The president of India also nominates some members, and one-third members
retire every year.
States have:
a. Legislative assemblies or Vidhan Sabha.
b. Legislative councils or Vidhan Parishad (not all states have Vidhan Parishad).
Union Territories have Administrators who are directly appointed by the
President whereas local Government in urban areas has elected municipal
bodies.
 Political Processes: The creation and functioning of political parties at national
and state levels are governed by Election Commission of India which is an
independent authority. Election Commission has the right to register political
parties. Further, the state or government cannot prefer only one religion as
against others. In the 42nd Constitutional Amendment, the term ‘Secular’ was
added in the Preamble to the Constitution in 1976, which means giving equal
reassurance to all religions.
Moreover, during elections, the issues which are of personal benefit are focussed
more by the national leaders and occasionally takes up issues, such as alleviation
of poverty, rural upliftment, problems of backward classes, etc. It is important to
focus on problems of the constituency of leaders during the election campaign.
This has led to no individual party having a clear majority which not only leads
to instability in politics, but also impacts the growth of the business as well as the
nation.
 Stability of the Political Structure: It is necessary to have a balance between
executive, legislation and judiciary in order to achieve a stable political structure.
In India, executive power at centre and state lees with ministries, departments,
secretariats and offices. The President appoints Comptroller and Auditor General
(CAG). CAG is responsible to report on account of Union and States to the
President and respective Governors.
63
Moreover, local leadership sometimes leads to political instability as an outcome
of their ulterior interests.
Business
NoTES  Centre-State Relations: A threefold distribution of power, namely Union List, State
List and Concurrent List is provided by the Constitution of India to evade
conflict between Union and federating states. Policy-making on the subjects
mentioned in Union List lies with only Central government whereas policy
making on the subjects mentioned in the State list is the responsibility of only
state government. But policy-making on subjects mentioned in Concurrent List
lies with both centre and state governments. The President’s rule can be imposed
under Article 356 which also provides for the dissolution of state assembly in the
situation of failure of constitutional machinery in the states.
The Constitution also specifies Centre-State relations with respect to:
 Distribution of financial powers between the Centre and states
 Mechanism of resource transfer from the Centre to states
The Parliament of India consists ofand.
The power of making policies underlies with both the Central and state governments.
5.3 DIFFERENT ECONOMIC SYSTEMS AND THE ROLE OF THE GOVERNM
Due to the failure of the free market mechanism, the intervention of government
became indispensable for the growth of an economy. Now, the question arises of
determining the extent of government intervention in regulating and managing
economic activities. This remains a debatable issue among various economists. This
is because of the reason that the government intervention is also not able to eradicate
the economic problems of a nation completely. Different economists have given
different viewpoints for the role of the government in an economy.
According to Colin Clark, “the role of government must be held at a ceiling of 25 percent
of the national income.”
According to Samuelson, “there are no rules concerning the proper role of government
that can be established by a priori reasoning.”
From the aforementioned viewpoints, it can be concluded that the accurate and exact
percentage or amount of government intervention in an economy is hard to decide
and calls for an issue of collective social choice. The extent of the role of government
differs in different economies. An economic system is a way through which economic
resources are owned and distributed. On the basis of the ownership and distribution
of resources, the economic system can be grouped into three categories namely
capitalist economy, socialist economy and mixed economy.
A capitalist economy refers to an economy that works on the principle of the free
market mechanism. It is also termed as laissez faire system. In a capitalist economy,
64 the role of government is very limited. The main functions of government, as

given by Adam Smith, are to maintain law and order in a country, make national
Political
defense stronger, and regulate the money supply. According to Smith, the market NoTES
system administers various economic functions. However, over a period of time, the
functions of government in an economy have increased. In a capitalist economy, the
main responsibilities performed by the government are as follows:
 Developing and sustaining the free market mechanism system

 Eliminating any kind of restrictions on the working of a free competitive market
 Increasing the effectiveness of the free competitive market system through
various measures
In the view of Meade, following are the responsibilities of a government in a capitalist

economy:
 Regulating and controlling various economic situations, such as inflation and

deflation, by formulating and implementing various fiscal and monetary
measures
 Controlling the power of monopolistic and large corporations to elude various
economic problems, such as unemployment and inequitable distribution of
resources
 Possessing the ownership of public utilities, such as railways, education, medical
care, water, and electricity, which are required by an economy as a whole
 Prohibiting discrimination among individuals and providing them equal
educational and job opportunities
 Limiting restrictive trade practices and power of trade unions
 Maintaining law and order, administering justice, and safeguarding the freedom
of individuals in an economy
 Supporting private ventures in an economy
 Creating a central planning body that helps in the development of an economy
on a larger scale
 Handling problems to the environment, extinction of natural resources, and
growth of population
Therefore, we can conclude that the major role of government in a capitalist economy
is to control and encourage the free market mechanism. In addition, the government
should encourage private ventures for safeguarding the future of an economy.
In a socialist economy, the function of government is entirely different from

the function of government in a capitalist economy. In a capitalist economy, the
government acts as a regulatory and complementary body. On the other hand,
in a socialist economy, the government plays a comprehensive role in almost all
economic activities, such as production, distribution, and consumption, of a nation.
In a socialist economy, not only the ownership of private property is allowed to a
limited amount, but the concept of the free market mechanism is also eliminated.
The private ownership of resources, in a socialist economy, is changed by state
ownership. In addition, in a socialist economy, the government plans and regulates 65
all the economic activities centrally at a state level. Moreover, the decisions related
to production, allocation of resources, employment, pricing, and consumption,
Business
NoTES are completely dependent on the government or its central planning authority. In a
socialist economy, an individual’s decisions are totally dependent on the limit decided
by the government. For example, individuals are given the freedom of choice, but it is
subject to the limitations of policy framework of the socialist economy. The
countries in which the socialist economy is adopted are China, Yugoslavia,
Czechoslovakia, and Poland.
The objective of the government in a socialist economy is the same as in the capitalist
economy, such as growth, efficiency, and maintaining justice. However, the ways
adopted by the socialist economy to achieve those objectives are different from
the capitalist economy. For example, in the capitalist economy, the main force of
motivation is the private profit, whereas, in the social economy, the encouraging
factor is the social welfare. The socialist way of managing an economy facilitates
the elimination of various evil activities of the capitalist economy, such as labor
exploitation, unemployment, and inequality in the society. This is only the classical
view of the socialist economy. However, over a passage of time, the scope of socialist
economy has also been reduced due to various reasons, such as prohibition of
profits from private ventures, inadequate utilisation of resources, and restrictions
on economic development as noted by Union of Soviet Socialist Republics (USSR).
Mixed economy refers to an economy that comprises the features of both, the
socialist economy and capitalist economy. This implies that working of a mixed
economy is based on the principles of the free market mechanism and centrally
planned economic system. In a mixed economy, the private sector is encouraged to
work on the principle of the free market mechanism under a political and economic
policy outline decided by the government. On the other hand, the public sector, in
a mixed economy, is involved in the growth and development of public utilities,
which is based on the principle of socialist economy. In a mixed economy, the public
sector comprises certain industries, businesses, and activities that are completely
owned, managed, and operated by the government. Moreover, in a mixed economy,
certain laws have been enacted by the government to restrict the entry of private
entrepreneurs in industries reserved for the public sector. Apart from this, the
government also strives hard for the expansion of the public sector by nationalising
various private ventures. For example, in India, the government has nationalised
several private banks, which has resulted in the expansion of the public sector. Besides
working for the growth and development of the public sector, the government, in a
mixed economy, controls the activities of the private sector by implementing various
monetary and fiscal policies.
It should be noted here that a free market mechanism is actually a form of a mixed
economy. This is because of the reason that in a free market mechanism, both the
private and public sectors exist simultaneously. However, the public sector in a
free market mechanism economy is different from the public sector of the mixed
economy. In free market mechanism economy, the public sector is responsible to
maintain law and order in a country, make national defense stronger, and regulate
money supply. On the other hand, the public sector of a mixed economy is involved
in almost all economic activities, such as production, distribution, and consumption.
66 For example, the public sector of an economy, such as India, is based on the socialist
pattern of society.
Political

3. The working of a mixed economy is based on the principles of the and centrally planned economic system.
5.4 PUBLIC SECTOR—AN ENVIRONMENTAL PERSPECTIVE

Public sectors are those industrial sectors which are controlled and regulated either
by central government or state governments or both. Thus, it can be said that the
public sectors comprise the government owned corporations. Central or state
government holds the majority of public shares of these Public Sector Undertakings
(PSUs) which are not less than 51%.
Before 1947, there were only a few sectors, which were controlled by the states
including ports, railways, telegraphs, postal services, etc. Industrial policy was
formed after independence, which favoured the concept of large PSUs. Also, a
roadmap for the business sector in India was constructed as a part of 1956 industrial
policy, envisioning the view of a self-reliant economic growth. In the Indian
economy, a strategic role was assigned to the public sectors through the Industrial
Policy Resolution of 1956.
There are various types or forms of public enterprises including:

i. Departmental undertakings such as Railways, Defence, etc.
ii. Statutory Corporations such as LIC, the Indian Airlines Corporations, etc.
iii. Government Companies such as Heavy Electricals Ltd., HMT Ltd., etc.
iv. Holding Company such as Steel Authority of India
Ltd. Following are the major objectives of Public sectors:
 To encourage prompt economic development through construction and
development of Infrastructure
 To create financial resources for development
 To generate employment opportunities
 To encourage redistribution of wealth and income
 To promote balanced regional growth
 To promote exports and import substitution
 To encourage Supplemental Security Incomes (SSIs)
Government shares in PSUs can be less than or more than 51%. (True/False)
Which of the following is/are not the type of PSUs?
Departmental undertakings
Ministry Undertaking
Statutory Corporations
Holding Company
67
Business
NoTES
5.5 GOVERNMENT INTERVENTION IN THE PRIVATE SECTOR
The development and growth of a company is widely depended on the government
of the country. It works for social welfare and makes optimal distribution of resources
in order to achieve economic growth. Although, the role of government should be
restricted in an economy as per the views of classical economists. Moreover, they
proposed that the economy changes independently without any governing unit.
Although, these situations are not valid in this practical world. For instance, the
economy could not be restored itself at the time of the Great Depression of 1930s.
Apart from this, the free-market mechanism can fail due to various other reasons
such as:
 Inequitable distribution of goods and job opportunities: It is one of the main

reasons behind the failure of the free-market mechanism. As proposed by Slither,
there are two basic necessities of an economy that are essential to be fulfilled in
the free-market mechanism. Initially, the goods should be offered to those people
in an economy who seeks maximum pleasure by consuming those goods.
Thereafter, people with greater efficiency should be given the job of producing
goods as they can perform the task with greater efficiency. According to
economics, the marginal utility of each good should be equal for all consumers
while distributing the goods in an economy. Whereas the marginal productivity
of each factor of production should remain equal while allocating resources to
each industry. Although, according to Slither, the goods and resources are not
distributed in such a manner in the free-market mechanism. Here, individual
those are capable of paying maximum prices are offered goods regardless of the
marginal utility derived from those goods. Thus, the theory of the relationship
between the ability to purchase goods and satisfaction derived by consuming
that good is not justified here. Also, the satisfaction level of poor varies with that
of rich for the same product. For instance, an ordinary clothing of a rich man can
be a delight for a poor as the buying power of a poor is far less than a buying
power of a rich person and he/she is incapable of purchasing the apparel that
belongs to the rich person.
Likewise, jobs are not given in a manner that an individual is able to perform
them with no extra efforts in the free-market mechanism. Also, the wages of
people do not depend on their productivity in the free-market mechanism.
Numerous unproductive labourers in an economy are paid more salary than the
productive ones, such as politicians, bureaucrats and commission brokers.
 Existence of perfect competition: Another drawback of the free-market
mechanism is the existence of perfect competition. Although, perfect competition
plays a significant role in efficient and proper working of an economy in free-
market mechanism. Increase in production cost in every market, non-existence of
public goods, exclusion principle of consumption, mobilisation of factors of
production and perfect knowledge of buyers and sellers are the major other
aspects for the efficient functioning of an economy under the free-market
mechanism. Although, practically no perfect competition exists in the real world.
Also, perfect competition is not only the factor affecting the efficient functioning
68 of the economic system. For instance, the improper balance between social and
private costs also act as an obstacle for the proper functioning of the economy
even under perfect competition.
Political
 Judgment of individuals: It is believed that people are always the best evaluator NoTES
of their needs, preferences and tastes in the free-market mechanism. Thus, the
decision regarding the choice of individuals is also the most appropriate.
Although, there are some factors such as prejudices, habits, impulses and
comparison between alternatives, etc. that influence the buying behaviour of
individual, especially in case of consumer goods. Therefore, the decision made
by individuals are not restricted to their own choices but are also influenced by
various other factors. Thus, individual’s decision cannot be considered always as
the best.
 Emphasis on profit: In a free-market mechanism, profit is considered as the
prime motive for private entrepreneurs. Thus, it is not suitable to make an
investment in those industries which are not fruitful, regardless of whether the
industry has a significance role in the economic development of the nation or
not. On the other hand, maximisation of profit in present monopolistic and
oligopolistic markets are leading to underutilisation of resources which
eventually leads to a decrease in productivity as well as employment.
 Low priority for public utilities: The failure of the free market is mainly due to
this factor. There are few public utilities which are of significant nature for all
people in an economy irrespective to whether they are rich or poor such as
water, medical care, electricity and education. Besides these, there are some other
facilities which also add up in the development of an economy of a country
such as transport and communication which are referred to as socio-economic
infrastructure. Although, these sectors incur huge starting cost and few returns
due to which private companies are not willing to invest in these sectors. Apart
from these, public utilities are consumed mutually under which the principle
of exclusion in pricing is not applied. If the private sector would have owned
and governed public utilities, it may have been possibility that only the
individuals from the high-income class group would be able to afford such
utilities. And eventually, it would have been led to inequitable distribution of
resources among people.
 Growth of monopolies: The failure of the free-market mechanism is widely
affected by the growth of monopolies. As discussed earlier, perfect competition
widely influences on free-market mechanism. There should be parity among
all competitors in perfect competition. Though, practically, it is not possible as
efficiency among competitors cannot be equal, thus, it leads to the state of
imperfect competition. It is evident that imperfectly competitive markets can
certainly not be perfectly competitive which concludes in the growth of
oligopolistic and monopolistic competition. Various economic problems, such as
low employment, low production and high prices rises are due to the evolution of
private monopolies.
All the above-mentioned aspects are the reason behind the failure of the free-market
mechanism in an economy.
For instance, in a free-market, the objective of proper allocation of goods, optimum

utilisation of scarce resources, etc., is not attained. Instead it leads to the growth
of improper distribution of income, private monopolies and increase in poverty 69
and unemployment. Though, the growth of the economy can be seen through free-
market mechanism, but was unable to retain and withstand such growth. Therefore,
Business
NoTES in such a situation, the intervention of government plays a significant role in the
growth of an economy.

The development and growth of a company is widely depended on the
of the country.
Which of the following is not a reason behind the failure of the free-market mechanism?
Existence of perfect Competition
Judgment of individuals
Emphasis on profit
High priority for public utilities
5.6 PUBLIC SECTOR REFORMS AND PERFORMANCE

There are various strategic roles of the public sector in the Indian economy, which
are as follows:
 Development of defence industries

 Capital formation
 Development of power projects
 Balanced economic growth
 Development of infrastructure
 Strong industrial base
 Development of basic and key industries such as iron and steel, cement, etc.
 Economies of scale
 Development of banking and insurance
 Balanced regional development
 Removal of regional disparities
 Import substitution
 Export promotion
 Saving in foreign exchange
 Diversity of projects
 Optimal allocation and utilisation of resources
 Expansion of employment opportunities
 Source of revenue to the government
70
Political
Some of the issues and drawbacks of the Indian public sector are as follows: NoTES
 Mounting losses
 Delay in completion of the projects
 Over-capitalisation
 Price policy of public enterprises
 Increase in costs of construction
 Faulty planning and controls
 Political factors influence the decision about location
 Under-utilisation of capacity
 Inefficient management
 Unfavourable input-output ratio
 Shortage of raw materials and power
 Use of manpower resources in excess of actual requirements
 Labour problem resulting in strikes and lockouts
 Higher capital intensity -- low employment generation
Some of the remedies/measures that can be taken for boosting the performance of
the Indian public sector are as follows:
 Reduction in unproductive expenditure

 Utilisation of installed capacity
 Better utilisation of manpower and materials
 Proper planning and control
 Improvement of efficiency of management
 Suitable price policy
 Making them autonomous
 Improvement of industrial relations
 Motivation of staff and workers
Development of defence industries and infrastructure is the major role of public sector. (True/False)
Which of the following is not a key role of the public sector.
Development of Power projects
Balanced Economic Growth
Economies of Scale
Mounting Losses
71
Business
NoTES 5.7 SUMMARY

 A political system, including kingship, democratic, socialist, etc., as well as
political openness to the market forces is referred to as the political environment
of a country.
 The major elements of the political environment are Political System, Political
Processes, Stability of Political Structure and Centre-State Relations.
 On the basis of the ownership and distribution of resources, the economic system
can be grouped into three categories, namely capitalist economy, socialist
economy and mixed economy.
 Parliament is the supreme legislative body of Indian Union which comprises of
Lok Sabha and Rajya Sabha.
 Public sectors comprise the government-owned corporations in which Central or
state governments hold the majority of public shares which should not be less
than 51%.
 The free-market mechanism can fail due to various other reasons, therefore, in
such a situation, the intervention of a government plays a significant role in the
growth of an economy.
 Various reasons behind the failure of the free-market mechanism can be
inequitable distribution of goods and job opportunities, the existence of perfect
competition, judgement of individuals, emphasis on profit, low priority for
public utilities, growth of monopolies, etc.
 There are various strategic roles of the public sector in the Indian economy, such
as development of defence industries, capital formation, development of power
projects, etc.
5.8 KEY WORDS

 Preamble: The introductory statement contained within any statute or deed.
This statement explains the purpose, aims and philosophy behind the concerned
statute.
 Public sector: The part or sector of an economy that is controlled and regulated
by the state.
 Statutory corporations: A corporation created by the state whose nature varies
according to the jurisdiction.
 Perfect competition: A market in which there are a number of buyers as well as
sellers in the market.
 Economies of Scale: The cost savings that occur to an organisation as a result of
its scale of operations.
5.9 CASE STUDY: ROLE OF GOVERNMENT IN BUSINESS ENVIRONMENT

72 Provisions by which politically associated firms get economic favours are very
common nowadays, but little is known of the effects or form of influence in business-
Political
government affairs. Not much is known about the firm-level political influence or its NoTES
significance. What characterises the bargain between governments and influential
firms? How do influential firms pay governments, in exchange for any benefits
they receive? Recent firm-level analyses have examined various determinants of
political influence, and how these connections influence market valuation while
some have detailed the networks through which the benefits accrue. Still others,
finally, have explained how ‘‘systems’’ of influence come into being, and why
they endure. Much less is identified, however, of how these political connections
influence decisions within firms or of the strings that may come along with political
influence.
A general model in which influence entails firms to offer goods of political value
in return for economic privileges. An investigation on both the characteristics
that define political influence among firms in developing countries and the
effects of that influence on company performance and behaviour. An argument
that political influence develops the business environment for selected firms
through industrial or quasi-industrial policies, but restricts their ability to fire
workers.
Under such conditions, if political influence primarily sinks fixed costs over variable
costs, then favoured firms will be less favoured to invest and their output will ache,
even if they earn more profits than non-influential firms. Depending on the World
Bank’s Enterprise reviews of approximately 8000 firms in 40 developing countries,
and control for a number of prejudices present in the data. Our viewpoint is that
influential firms benefit from lower managerial and monitoring barriers (including
bribe taxes), superior pricing power, and easier entree to credit. But these firms
also deliver politically valuable benefits to occupants through bloated payrolls and
greater tax payments. At last, these firms are worse-performing than their non-
influential foils. The results highlight a potential channel by which cronyism leads
to obstinate underdevelopment.
QUESTIONS
1. Discuss the role of politics in the above
case. (Hint: Political Environment)
2. Discuss the role of government in a business environment.
(Hint: Government intervention in the private sector)
5.10 EXERCISE
1. Write a short note on political environment.
2. Elaborate the main element of political environment of India.
3. What do you understand by the public sector? Also state its objectives.
4. Discuss the significance of government in the private sector.
5. Discuss the role of the public sector in India. 73
Business
NoTES
Topic Q. No. Answer
Political Environment of India 1. Lok Sabha; Rajya Sabha
2. concurrent list
Different Economic Systems and the 3. free market mechanism
Role of the Government
Public Sector—An Environmental 4. False
Perspective
5. b. Ministry Undertaking
Government Intervention in the 6. government
Private Sector
7. d. High priority for public utilities
Public Sector Reforms and Performance 8. True
9. d. Mounting Losses

SUGGESTED BOOKS
 Ahmed, F. (2017). Business Environment. [Place of publication not identified]:
 Cherunilam, F. (2010). Elements of Business Environment. Mumbai [India]:
Himalaya Pub. House.
E-REFERENCES
 (2019). [Ebook]. Retrieved from Political environment. (2019). Retrieved
from https://ssmengg.edu.in/weos/weos/upload/EStudyMaterial/BBA/BBA-
MDU%205/IBE%20Final(full%20permission).pdf
 Reasons for the Failure of Free Market Mechanisms. (2019). Retrieved from http://
www.economicsdiscussion.net/market/reasons-for-the-failure-of-free-market-
mechanisms/4033
74
6
Economic Environment
Tabl e o f Contents
6.1 Introduction
6.2 Indian Economic Environment
6.3 Kinds of Economic Systems
6.3.1 Capitalist Economy
6.3.2 Socialist Economy
6.3.3 Mixed Economy
6.4 Economic Policies
6.4.1 Fiscal Policy
6.4.2 Monetary Policy
6.5 Current Inflationary Position and its Impact on the Business Sector
6.6 Economic Legislations
6.6.1 Monopolies and Restrictive Trade Practices (MRTP) Act
6.6.2 Foreign Exchange Regulation Act (FERA), 1973
6.6.3 Foreign Exchange Management Act (FEMA), 1999
6.7 Economic Transition in India
Tabl e o f Contents
6.8 Summary
6.9 Key Words
6.10 Case Study
6.11 Exercise
Economic
LEARNING OBJECTIVES NoTES

Describe the Indian economic environment
Explain the different kinds of economic systems
Discuss the various economic policies
Describe the current inflationary position of India and its impact on businesses
Discuss the various economic legislations
Describe the economic transition in India
6.1 INTRODUCTION
Economic environment of a country encompasses external factors which have a
significant effect on the creation and dissemination of wealth. The demand and
supply of a firm are directly influenced by such economic factors. From the financial
point of view, it also justifies the viability of a country regarding the carrying out of
business practices.
The economic environment of a firm comprises various external factors like economic
conditions, economic system and economic policies. A country’s economic condition
can be explained in the form of the income distribution, per capita income, economic
nature, economic resources, and so on.
Demand is a very important element of the economic environment. The demand for
products of a firm is influenced by the confidence or insecurities of consumers and
their buying ability. Hence, the economic environment has a crucial role to play in
the decision making of a business.
The economic system acts as the basis for determining the degree of private business.
There are several types of economic system followed across nations. Some nations
have free market economies or capitalist economies whereas some have centrally
planned economy or socialist economy. There are also some countries which follow
the mixed economy, i.e., carrying characteristics of both capitalist and socialist
economies.
In this chapter, you will study about the Indian economic environment, kinds of
economic systems and economic policies. The chapter also discusses the current
inflationary position and its impact on the business sector and economic legislations.
The economic transition in India has been discussed at the end of this chapter.
6.2 INDIAN ECONOMIC ENVIRONMENT

India can be regarded as the fastest developing economy in the world and over
the next 10-15 years, it is believed to become one of the top three global economic
superpowers, because of its robust democracy and relationships with the world. In
2017-18, the GDP of India increased by 7.2 per cent, whereas in 2018-19, it increased 77
Business
NoTES by 7 per cent. With more than 4750 start-ups based on technology, India is still the
third largest start-up base in the world.
As per research conducted by Thought Arbitrage Research Institute and

ASSOCHAM, by 2020, the labour force of India is estimated to reach 160-170 million.
According to RBI, as of March 15, 2019, the foreign exchange reserves of India were
US$ 405.64 billion.
By FY27, the GDP of India is estimated to touch US$ 6 trillion and because of the
favourable reforms, demographics, globalisation and digitisation, India is set to
attain an upper-middle income status.
By 2019, the revenue receipts of India are expected to reach US$385412 billion.
This is due to the reforms like GST and demonetisation and measures to boost the
infrastructure.

1.environment of a country encompasses external factors which have a significant effect on the creation and disseminatio
a. Political b. Economic
c. Socio-cultural d. None of these
2. A country’s economic condition can be explained in the form of

a. Income distribution b. Economic resources
c. Per capita income d. All of these
6.3 KINDS OF ECONOMIC SYSTEMS

An economic system can be referred to as a system that encompasses the methods
of production, distribution and exchange of goods and services (excluding their
consumption). The different economic systems differ on the basis of means of
establishment of ownership.
6.3.1CAPITALIST ECONOMY
Capitalism is an economic system in which the industries, trade and production
means are completely owned by private bodies. This type of economy is also known
as a capitalist economy or a free-market economy. This type of economy involves
no governmental interference. There are many developing as well as developed
nations which follow the capitalist economy system such as Germany, U.S., etc.
The production task of a capitalist economy is completely controlled by firms

and industries. The market mechanism, decision-making process, the means of
production carried out for the supply of products in the market are owned by private
organisations.
In the words of Karl Marx, “Capitalism is a particular mode of organisation of production

78 which is characterised by wage slavery, production of profit, and creation of surplus value”.
Economic
As per Louks and Hoots, “Capitalism is a system of the economic organisation featured NoTES
by the private ownership and the use for private profit of man-made and nature made capital.”
In a free-market economy, there is no ownership of government as all the activities of

production are owned by private bodies. The productive activities are not controlled
or planned by anyone instead they are decided by the demand and supply of products
and the price mechanism. In this type of economy, the consumers are sovereign. If
the demand for products exceeds the supply, then prices increase and producers
raise their level of production. On the other hand, if the supply of products exceeds
the demand, then the prices of products decrease and producers reduce their level
of production.
Features of Capitalism
Capitalism can be explained as the economy which utilises its capital optimally in
the process of production. Technically, in capitalism, capital and goods are privately
owned by businesses or individuals. Capitalism has the following features:
 Private property: The setting up of private property acts as the basis of economic
life in the modern world. Therefore, private property is regarded as the terra
ferma of capitalism. In capitalism, it is a fundamental right of all the individuals
to be the owner of private property.
 Large scale production: Industrial revolution gave a boost to capitalism along
with the commencement of large-scale production. The installation of large
plants and the division of labour resulted in increased levels of production. As a
result, high production led to proper capital utilisation and a huge amount of
profits.
 Profit institution: Profit institution is a significant characteristic of capitalism.
Here, capitalists earn profits by making investments. Therefore, the process of
production is oriented towards profit.
 Competition: A capitalist economy has to face strong competition in the market.
This results from the artificial rise in the demand and reduction in the supply.
Therefore, competition is regarded as an indivisible constituent of a capitalist
economy.
 Price mechanism: In capitalism, the prices of goods and services are decided by
their demand and supply. Production cost is not taken into consideration while
setting the prices of goods and services.
 Wage institution: Workers are exploited under the system of capitalism. The
rates of wages of workers are largely bargained. Here, the capitalist tries to
extract maximum possible output from the workers and pays very less wages in
return.
 Money and credit: Credit institutions sanction loan to capitalists for the purposes
of investment. Capitalists establish their business and generate profit on the basis
of credit. It further assists the capitalists in the expansion of their property.
 Business organisation: Presence of large business organisations with widespread
business structures is another characteristic of a capitalist economy. Therefore, an 79
enormous industrial infrastructure can be set up by combining a huge amount of
funds from them and similarly from other shareholders too.
Business
NoTES  Market Economy: The process of production, distribution and exchange under a
capitalist economy is governed by the market forces. There is interference of
government over such activities. The economy of the market is greatly
dependent on the law of demand and supply. Hence, it is also referred to as a
free or liberalised economy.
6.3.2SOCIALIST ECONOMY
Socialism is an economic system where ownership and regulation are under the
government. All the activities of production and other functions like allocation of
resources, consumption, distribution of income, investment pattern, etc., are under
the direction and control of the government. It is also referred to as the socialist or
command economy. In contrast to capitalism, socialism ensures public welfare and
equality among people.
The communist countries are the origin of socialist economies. In these nations,
the common interest of the entire community was preferred over the interest of the
individuals. After the 1980s, the number of communist nations started to reduce.
But there are still some democratic nations which are presently run by governments
which are socialist-inclined. They have adopted some components of a command
economy. For example, India and France both function under the planning system
of the government.
In socialism, enterprises which are owned by the government have limited access
to incentives for cost control since they cannot go past their policies of the business.
This is against the socialist economy’s objective which makes sure resource
mobilisation for the society’s welfare. Under socialism, private firms are restricted
and no incentives are offered for their efforts to cater to the needs of the consumers.
Therefore, command economies are not innovative and dynamic which may bring
the economy to a standstill.
In the words of Leftwitch, “In socialism the role of the state is central. It owns the means
of production and directs economic activity.”
As per H.D. Dickinson, “Socialism is an economic organisation of society in which the

material means of production are owned by the whole community and operated by the organs
representative of and responsible to the community according to a general economic plan,
all members of the community being entitled to benefit from the results of such socialised
production on the basis of equal right.”
Features of Socialism
The salient features of a socialist economy are as follows:
 Social ownership: In socialism, there is no private ownership since all the
production means such as banks, railways, mines, factories, farms, etc., belong
to the society. A person can only possess a private property by way of consumer
goods, furniture, residence, and so on.
 Social welfare: Social welfare is one of the crucial objectives of socialism. This is
80 achieved through proper resource utilisation and catering to the society’s needs
Economic
and wants. It takes care of the economy’s benefits as a whole instead of the needs NoTES
of some individuals. Unlike a capitalist economy, where means of production is
profit oriented, in socialism, productive resources are utilised in order to produce
goods and services for the purpose of attaining social welfare. Here, the
production of necessary goods is given more significance instead of the luxury
goods.
 Central planning: Under socialism, all the activities of production and their
associated goals and plans are designed by the Central Planning Authority. As
per these plans, various programmes and objectives are implemented by the
government.
 Equality of income and opportunity: Socialism strives to remove or reduce
disparities in income and wealth and offers equal opportunity to every
individual. Social ownership and production for the welfare of the society and
community abolish unequal distribution of wealth and income. It also offers
equal opportunity to every person by way of professional training, free
education, and so on. However, it is not possible to have absolute equality since
capabilities differ from person to person.
 Classless society: Contrary to capitalism, socialism is a classless society, where
there is no division of society into classes like labour class or elite class, etc. Here,
all the activities of production are carried out by the community as a whole and,
therefore class-conflict is very less likely to happen.
6.3.3MIXED ECONOMY
Mixed economy combines the characteristics of both capitalism and socialism. It is
the aggregate of both public and private ownership. A mixed economy offers private
enterprises the freedom to function and develop but also permits government
interference in matters for maintaining economic objectives. The combination of
government interference and private sector varies from one nation to another. India
is a mixed economy and comprises all the relevant characteristics of capitalism and
socialism for the regulation and control of the economy.
The decisions pertaining to economic planning and resources allocation is undertaken

by the Central Government. The economy’s overall growth and development depend
upon the achievement of its goals through collaborative efforts of both the private
and public firms. In a mixed economy, some areas are operated by private firms,
whereas some areas are reserved for the public firms. Also, there are few areas,
where both private and public sectors work in a collaborative way.
As per Samuelson, “Mixed economy is that economy in which both public and private
institutions exercise economic control.”
In the words of Pickersgill, “The primary difference between the mixed economy and
market socialism is the relatively greater importance of individual decision making, private
property and the reliance on market-determined prices to guide the allocation of resources.
The mixed economy differs from competitive capitalism with respect to the share of collective
decision making in the economy.”
81
Business
NoTES Features of Mixed Economy

The main features of a mixed economy are as follows:
 Co-existence of the public and private sector: In a mixed economy, both public
and private sectors operate independently but strive to achieve a single objective.
Public sectors operate for the society’s welfare while the private sector is oriented
towards earning profits. Therefore, the government has devised several
economic policies in order to regulate and govern the economic activities of the
private sector. Such policies include monetary policy, fiscal policy, taxation
policy, etc.
 Individual freedom: Government imposes restrictions for ensuring the welfare
of the society. Hence, manufacturers have to abide by these rules and regulations.
For example, the government might put restrictions on the production of
harmful and hazardous goods. However, individuals are free to buy any
product. Therefore, despite all sorts of government control, people have the
freedom to purchase and choose the occupation or profession of their own
choice.
 Economic welfare: The primary purpose of a mixed economy is to ensure
economic welfare. This can be brought about by reducing regional imbalances
and by offering opportunities for employment. The government has taken
several steps towards society’s upliftment. The monetary and fiscal policies are
designed to govern and control the economic activities of the private sector.
 Economic planning: The Central Government devises economic plans and direct
the functions of both the public and private firms in view of that. The public
sector activities are directly regulated by the government whereas different
incentives and subsidies are offered to the private sector for functioning as per
the economic objectives.
 Price mechanism: Price system of the economy is regulated by the price policy
framed by the government. For offering commodities at economical rates to the
weaker sections of the society, the government provides financial and economic
aid to the producers. It offers subsidies to the target groups and also provides
material inputs below the market price or free of cost to various firms. Therefore,
under a mixed economy, people avail an enormous amount of benefits and
support from the government.
 Free and controlled economic development: Mixed economy is regarded as the
best alternative to the socialist and capitalist economies. It attempts to eliminate
all the issues and drawbacks associated with the sustainable growth and
development of the economy. It gives freedom of occupation and choice as well
as controls and governs the economic activities.
 Government intervention: Under the mixed economy, the government can
interfere in order to stabilise the economy, particularly during a crisis. For
example, during the global crisis of 2008, the governments of the United States
and other nations intervened into the affairs of the economy for controlling and
managing the effect of the crisis.
82
Economic

n which economic system, the industries, trade and production means are completely owned by private bodies?
a. Socialism b. Capitalism
c. Mixed d. None of these
4.economy is that economy in which both public and private

institutions exercise economic control.
a. Mixed b. Capitalism
c. Socialism d. All of these
6.4 ECONOMIC POLICIES

For giving a boost to the development of the country and eliminating the issues
of the economy (such as poverty, lack of infrastructure, low industrial production,
and so forth). India embarked on the path of economic reforms in the year 1991.
Economic policy enables the government to formulate and take various actions for
the economy’s welfare. These actions involve designing yearly budgets, framing tax
rates and other plans. In a business environment, such economic policies influence
the nature of ownership, labour markets, industrial relations and the other related
aspects.
Both the internal and external factors influence the formulation of the economic
policy of the nation. The political beliefs and philosophy of the various political
parties come under the internal factors, whereas, the several international
institutions such as World Bank, International Monetary Fund (IMF), credit rating
agencies come under the external factors. By formulating the economic policy, a
broad approach was taken to achieve a notable position in the world economy. The
economic reforms of 1991 transformed the prevailing economic mind-set of India.
The protectionism image was eliminated and the nation became liberal. The doors
were opened to foreign investors and they were permitted to invest in Indian firms
and organisations. Huge amounts of funds flowed into the Indian economy by way
of FDI and portfolio investments. For enjoying the full benefits from such economic
policies, some level of consistency between economic policies and the type of trade
was maintained. However, while the new economic policies were formulated,
the old ones were also kept in mind. This was done with the objective of keeping
developmental targets in mind.
6.4.1FISCAL POLICY
Fiscal policy implies the policy of the government regarding expenditure and tax. It
is a form of economic policy which regulates and controls the management of public
debt, borrowings, expenditure and tax system within a country. The prime emphasis
of fiscal policy is on the currency flow in a specific economy.
The process of flow of money is initiated by the private sector which is normally
transferred to the government. The government makes use of these funds for the 83
Business
NoTES economy’s welfare. Private sector uses the tax system as a medium to channelise
funds to the government and these funds then return to the economy by the way of
public expenditure. Management of public debt is another important aspect in fiscal
policy. Loans from the government, payment of interests and retirement of matured
debts, all come under the purview of public debt management. Hence, fiscal policy
is considered to be very crucial for the economy of India.
The role of fiscal policy varies as per the country’s requirements. Developed countries
make use of fiscal policy as an instrument to increase the level of employment and
maintain stability in the economy. On the other hand, underdeveloped countries
make use of fiscal policy to give a boost to economic growth.
As per Buehler, “By fiscal policy is meant the use of public finance or expenditure, taxes,
borrowing and financial administration to further our national economic objective.”
In the words of Arthur Smithies, “Fiscal policy is a policy under which government uses
its expenditure and revenue programmes to produce desirable effects and avoid undesirable
effects on the national income, production and employment.”
6.4.2MONETARY POLICY
Monetary policy is referred to as the policy of Central Bank (RBI, in the context of
India) of an economy in which the cost, availability and the usage of money
are controlled and regulated by using monetary methods in order to achieve
predetermined goals and objectives. It uses several tools to set the level of aggregate
demand for goods and services or to assess the patterns and trends in the economic
sectors.
The extent of economic activities and the supply and demand of flow of credit are
influenced by the variations in the economy. These variations occur because of
the amendments made in the monetary policy. Consecutively the monetary policy
changes because of the varying availability and cost of credits. This change makes an
impact on the asset pattern of commercial banks and financial institutions.
In the words of Paul Einzig, “Monetary policy is the attitude of the political authority
towards the monetary system of the community under its control.”
As per Johnson, “Monetary policy is defined as policy employing central bank’s control
of the supply of money as an instrument for achieving the objectives of general economic
policy.”
The role of monetary policy is crucial in the economic development of a nation. Over
the years, the requirement for monetary control has been realised extensively. It not
only regulates the extent of supply and demand of currency but also controls the
functioning of currency, deposits, credit and foreign exchange of the country.

5.policy implies the policy of the government regarding expenditure and tax.
a. Monetary b. Fiscal
84
c. Industrial d. All of these
Economic
NoTES
6. Which policy is defined as policy employing central bank’s control of the
supply of money as an instrument for achieving the objectives of general economic policy?
a. Fiscal b. Monetary
c. Industrial d. None of these
6.5 CURRENT INFLATIONARY POSITION AND ITS IMPACT ON THE BUSINESS SECTOR
In February 2019, the Indian consumer prices increased by 2.57 per cent annually,
following a downwardly revised 1.97 percent increase in January and higher than the
expectations of the market of 2.43 per cent. As prices of food dropped, this was the
highest rate of inflation in four months. RBI (Reserve Bank of India), in its meeting
in February 2019, lowered its predictions of inflation to 2.8 per cent for the period
of January-March 2019. It also highlighted a deflation in food products and a drop-
in inflation of fuel. From 2012 until 2019, India’s inflation rate was at an average of
6.22 per cent; lowest being at 1.54 percent in June, 2017 and highest being at 12.17
per cent in November 2013. Impact of inflation on the business sector is as follows:
 Reduced demand for products and services: In the situations of high inflation,
both savings and investments are negatively influenced in a negative manner.
Because of low demand of goods and services, most of the businesses get
adversely affected. Many customers tend to shift towards the Internet marketing,
as the prices of goods and services are comparatively cheaper on the websites.
The services provided by the business portals also get affected in a negative
manner because of a reduction in demand for goods and services. Many
industries in India are also affected negatively due to the reduction in demand in
various sectors like consumer durable goods and automobiles, etc., which results
due to price rise because of inflation.
 Increased product price: There are primarily two key factors responsive to the
cost- push inflation. First is the high price of raw materials and second is the
increase in the rate of wages. In fact, the rise in prices in any of the production
factors like land, labour, material or technology can lead to a price rise of the
products. Profit margins of businesses get affected whenever the production or
operation cost is increased. The increased costs of operations are transferred to
the customers by way of increased prices which gives rise to cost-push inflation.
 Market bubbles: When the central bank maintains the rate of inflation in the
economy within limits artificially, different forms of market bubbles are created.
Conventionally, easy credit and increased supply of money are related to low
rates of interest. It creates speculations and market bubbles in the economy.
 Economic downturn: Sometimes, downturns in the economy are resulted due
to the combined effect of high prices and economic bubbles. Bursting of such
bubbles takes place when some remedial measures are taken. The impact of such
situations is mostly realised by small businesses and workers. The employment 85
Business
NoTES industry faces the worst of high inflation rates. It leads to an increased rate of
unemployment and also decreases consumer spending.
 Reduced purchasing power: The reduction in the purchasing power of currency
and its depreciation are the two key and immediate outcomes of inflation. It is
the retired individuals with limited or fixed incomes who are affected the worst
by depreciation as the purchasing power of their money gets substantially
reduced. However, individuals who are not dependent on a fixed income are less
affected since they can counteract the depreciation by raising their fees.

Which of the following options the impact of inflation on the business sector?
Reduced purchasing power
Economic downturn
Increased product price
All of the above
From 2012 until 2019, India’s inflation rate was at an average ofper cent.
a. 8.97 b. 7.25
c. 6.22 d. 4.9
6.6 ECONOMIC LEGISLATIONS

Socio-economic issues such as unethical trade practices, exploitation of labour and
growth of monopolies are always present in an economy. The principal reasons
behind these problems are conflicts between the government and private sector
regarding social and private interests and social responsibilities which are normally
discarded by private business organisations. Therefore, some laws and acts called
the economic legislations are formulated by the governments to manage them.
Following are some economic legislations formulated by the Indian government for
private business organisations:
6.6.1MONOPOLIES AND RESTRICTIVE TRADE PRACTICES (MRTP) ACT

Various new and large business organisations have entered the Indian trade market
after independence. The level of competition was not extreme hence, they tried to
establish their monopoly. The intentions of those business organisations were not
hidden from the eyes of the Indian government. Hence, the MRTP bill was passed
for protecting the consumers’ interest, which eventually resulted in the emergence
of Monopolies and Restrictive Trade Practices Act of 1969. This law empowered the
MRTP commission to close down all those firms and organisations which attempted
to hinder or get in the way of healthy competition.
The MRTP bill was passed to safeguard the rights of consumers and check any kind of
monopoly or alliance which might prove harmful for the interests of the consumers.
8 Its purpose is to curb the practice of build-up of wealth in a few hands, which can
Economic
be harmful to the consumers. It also curbs the monopoly and unfair practices of the NoTES
trade.
Following are the main objectives of the MRTP Act:

 To regulate and control the build-up of financial power
 To curb monopoly and dominant practices of trade until they prove to be helpful
for the people
 To restrict unfair trade practices
6.6.2FOREIGN EXCHANGE REGULATION ACT (FERA), 1973

In 1973, Foreign Exchange regulation Act (FERA) was passed. It put very strict
regulations on some specific form of payments, securities and dealings that had
a negative effect on the export and import of currency and foreign exchange. The
FERA bill was framed in order to regulate foreign exchange and payments. From
January 1, 1974, FERA was brought into effect.
At the time when the foreign exchange reserves in India were low, the FERA was
introduced. The foreign exchange became rare. Hence, FERA assumed that the
Indian Government was the rightful owner of all the foreign exchange earned by the
residents of India. Therefore, it had to be accumulated and given to the RBI (Reserve
Bank of India). The transactions restricted by the RBI were mainly not allowed under
FERA. The objectives of FERA are as follows:
 To regulate the foreign payments

 To regulate the transactions in securities and foreign exchange
 To conserve foreign exchange for India
6.6.3FOREIGN EXCHANGE MANAGEMENT ACT (FEMA), 1999

In 1999, Foreign Exchange Management Act (FEMA) was brought to replace Foreign
Exchange Regulation Act (FERA), 1973. The purpose of FERA was to regulate the
conducting of the business of Indian companies in foreign markets and foreign
companies in the Indian market. FEMA was bought into effect from January 1, 2000.
This act applies to every office, branch or agency in India and also to the foreign
offices and branches of people who are the Indian residents.
FEMA was framed by the Indian Government and is directly associated with
the foreign direct investment in the economy. FEMA has a crucial role to play in
facilitating external payment and trade.
Hence, FEMA is an Act of the Parliament of India “to consolidate and amend the law
relating to the foreign exchange with the objective of facilitating external trade and payments
and for promoting the orderly development and maintenance of foreign exchange market in
India.” The main Objectives of FEMA are as follows:
 To amend and consolidate FERA

 To assist in external payments and trade 87
 To facilitate the systematic development of the Indian foreign exchange market
Business

9. What replaced the Foreign Exchange Regulation Act (FERA) in 1999?
a. MRTP Act b. FEMA

c. Competition Act d. Goods and Sales Tax
Which of the following is an objective of the MRTP Act?

To regulate and control the build-up of financial power
To curb monopoly and dominant practices of trade until they prove to be helpful for the people
To restrict unfair trade practices
All of these
6.7 ECONOMIC TRANSITION IN INDIA

India has been the concept of a mixed economy since the beginning of the 1950s. This
means that the Indian economy is a mixture of both socialism and capitalism. During
that time, many international donors and top development economists praised this
approach of India. The mixed economy made way for a highly controlled private
sector, import substitution and a huge public sector. The result was actually ‘mixed’
since it resulted in both the slow growth of socialism and the disparities of capitalism.
India is a mixed economy due to the presence of the following factors:
1. Coexistence of public and private sectors: India transformed into a mixed

economy because of the coexistence of public sector and huge private sectors.
Such coexistence has been possible because of the industrial policies framed by
the Government of India. Public sector runs some basic and heavy industries.
However, the scope of private sector has widened with the liberalisation of the
Indian economy.
2. Planned development: During independence, the industrial sector of India was
poor. The Indian economy became weak because of the long period of stagnation
under the rule of British Raj. Therefore, five-years plans were formulated as per
the Directive Principles of State Policy in order to boost the rural economy and
provide a basis for the development of the industrial sector.
3. Planned objectives: The concept of the five-year plan was introduced in India in
1951. These plans had the following basic objectives:
 Growth of the economy
 Modernisation
 Social justice
 Self-reliance
 Poverty elimination
 Employment opportunities
88  Fulfilment of basic needs such as food, shelter, clothing, etc.
Economic
In 2015, the concept of five-year plan was dissolved and NITI Ayog was NoTES
established. It became operational from 1st January 2015. The NITI Ayog is a
think-tank which works as a strategic advisory authority for the central and state
governments. NITI Ayog provides strategic and technical advice with respect to
various policy areas.
4. Role of public sector: The public sector had a crucial role to play in India’s
development. The speed of economic growth was boosted by the public sector.
Moreover, it tried to eliminate the inequality in the wealth and income. Public
sector works for the following areas:
 Infrastructure development
 Spreading the industries in various remote and backward areas
 Setting up of basic and heavy industries
 Marketing and trading activities along with international trade.
5. Private sector: Private sector encompasses the organized industry along with
small scale industries, agriculture, housing, construction and trade. Almost
three- fourth of the economy is employed under the private sector. The MRTP
Act and the Industries Development and Regulation Act have been established to
control the private sector.

11. Which type of economy does India follow?
a. Mixed b. Socialism
c. Capitalism d. None of these
12. Both the public and private sectors exist in India. (True or False)
6.8 SUMMARY
 The economic environment of a firm comprises various external factors like
economic conditions, economic system and economic policies.
 Economic policy enables the government to formulate and take various actions
for the economy’s welfare.
 Socio-economic issues such as unethical trade practices, exploitation of labour
and growth of monopolies are always present in an economy. Therefore, some
laws and acts called the economic legislations are formulated by the
governments to manage them.
6.9 KEY WORDS

 Economic environment: The external factors which have a significant effect on
the creation and dissemination of the wealth of a nation.
 Monetary policy: The policy of Central Bank of an economy in which the cost,
availability and the usage of money are controlled and regulated by using
monetary
methods in order to achieve predetermined goals and objectives. 89
Business
NoTES  Foreign Exchange Management Act (FEMA): FEMA was bought into effect from
January 1, 2000. This act applies to every office, branch or agency in India and
also to the foreign offices and branches of people who are the Indian residents.
 Fiscal policy: The policy of the government regarding expenditure and tax
 Capitalist economy: An economic system in which the industries, trade and
production means are completely owned by private bodies.
 Socialist economy: An economic system where the ownership and regulation are
under the government. All the activities of production and other functions like
allocation of resources, consumption, distribution of income, investment pattern,
etc., are under the direction and control of the government.
6.10 CASE STUDY: INFLATION AND THE INDIAN ECONOMY

Inflation is the rise in prices which occurs when the demand for goods and services
exceeds their available supply. In simpler terms, inflation is a situation where too
much money chases too few goods.
In India, the Wholesale Price Index (WPI), which was the main measure of the
inflation rate consisted of three main components - primary articles, which included
food articles, constituting 22% of the index; fuel, constituting 14% of the index; and
manufactured goods, which accounted for the remaining 64% of the index.
For purposes of analysis and to measure more accurately the price levels for
different sections of society and as well for different regions, the RBI also kept track
of consumer price indices.
The average annual GDP growth in the 2000s was about 6% and during the second
quarter (July-September) of fiscal 2006-2007, the growth rate was as high as 9.2%. All
this growth was bound to lead to higher demand for goods. However, the growth in
the supply of goods, especially food articles such as wheat and pulses, did not keep
pace with the growth in demand. As a result, the prices of food articles increased.
According to Subir Gokarn, Executive Director and Chief Economist, CRISIL, ‘The
inflationary pressures have been particularly acute this time due to the supply side
constraints (of food articles) which are a combination of temporary and structural
factors’.
To control inflation, the RBI announced some measures late 2006 and early 2007.
These measures included increasing repo rates, the Cash Reserve Ratio (CRR) and
reducing the rate of interest on cash deposited by banks with the RBI. With the
increase in the repo rates and bank rates, banks had to pay a higher interest rate for
the money they borrowed from the RBI. Consequently, the banks increased the rate
at which they lent to their customers. The increase in the CRR reduced the money
supply in the system because banks now had to keep more money as reserves. The
RBI again increased the CRR to 5.5% (an increase of 50 basis points) in December
2006. On January 31, 2007, the RBI increased the repo rate by 25 basis points to 7.5%.
In 2006-07, all the measures that were taken by the RBI and the government to
90 control the inflation were based on the traditional and time-tested measures to curb
Economic
inflation. However, some economists argued that the steps taken by the government NoTES
to control inflation were not enough.
It was opined by various economic analysts that the RBI could have handled the
inflation without changing with the interest rates. The analysts held that changing
the interest rates may slow the pace of economic growth. Some of the analysts
also explained that high inflation is considered as an indication of economic
mismanagement and high inflation that continues to exist for a long period of
time affects the confidence of investors. However, the inflation rate in emerging
economies was usually higher than developed economies (Refer to Exhibit VI for
inflation rates in some developed and developing countries).
Source: http://www.icmrindia.org/casestudies/catalogue/Economics/The%20Indian%20Economy-Dealing%20
with%20Inflation-Case%20Study.htm
QUESTIONS
1. Explain the concept of inflation in the Indian context.
(Hint: Inflation is normally associated with high prices, declining purchasing
power.)
2. Give out the ways of curbing inflation.
(Hint: Monetary measures and fiscal measures.)
6.11 EXERCISE
1. Write a note on India’s inflationary position and its impact on the business sector.
2. What are the different kinds of economic systems? Explain them.
3. What is meant by economic policies? Explain monetary policy and fiscal policy.
4. Give a detailed description of economic transition in India.
5. Write short notes on:
i. MRTP Act
ii. Capitalist economy
iii. Mixed economy
iv. Socialist economy

Topic Q. No. Answer
Indian Economic Environment 1. a. Economic
2. d. All of these
Kinds of Economic Systems 3. b. Capitalism
4 a. Mixed
Economic Policies 5. b. Fiscal
91
6. b. Monetary
Business
NoTES
Topic Q. No. Answer
Current Inflationary Position and its 7. d. All of these
Impact on the Business Sector
8. c. 6.22
Economic Legislations 9. b. FEMA
10. d. All of these
Economic Transition in India 11. a. Mixed
12. True

SUGGESTED BOOKS
 Saleem, Shaikh. Business Environment 3rd Edition. Pearson Education
 Fernando, Business Environment. Pearson Education
E-REFERENCES
 (2019). Retrieved from https://www.foreignaffairs.com/reviews/capsule.../india-
transition-freeing-economy
 TRADING ECONOMICS | 20 million Indicators from 196 Countries. (2019).
Retrieved from https://tradingeconomics.com
92
7
Legal Environment
Tabl e o f Contents
7.1 Introduction
7.2 What is Legal Environment?
7.3 Acts Influencing the Legal Environment of Business
7.4 Laws Protecting Consumers, Society and Public Interest
7.5 Intellectual Property Regime
7.6 Legislation for Unfair Trade Practices
7.7 Summary
7.8 Key Words
7.9 Case Study
7.10 Exercise
Business

Describe an overview of the legal environment
Explain the acts influencing the legal environment of business
Discuss the laws protecting consumers, society and public interest
Explain the intellectual property regime
Describe the legislation for unfair trade practices
7.1 INTRODUCTION
In the previous chapter, you have studied about the concept of Indian economic
environment, kinds of economic systems and economic policy. The chapter also
discussed about the current inflationary position and its impact on the business
sector. Economic legislations and economic transition have been also described at
the end of the chapter.
Martin Luther King once said, “Morality cannot be legislated, but behaviour can be
regulated. Judicial decrees may not change the heart, but they can restrain the heartless.”
As a future business manager and a leader, you must have a good understanding
of the law and legal risks involved in making and influencing business decisions.
This will help you not only to gain a competitive advantage but also avoid legal
pitfalls. The Indian legislation has several acts and amendments to protect consumer
rights, resolve disputes, protect Intellectual Property rights, and prohibit unfair
trade practices. Gaining an in-depth understanding of these laws would require an in-
depth analysis.
However, this chapter provides concise and relevant information about the
legislation and laws affecting businesses in India. You will also learn about the legal
provisions describing agreements and contracts, consumer protection rights, IP and
trademarks, and unfair trade practices and monopolies.
7.2 WHAT IS LEGAL ENVIRONMENT?

The legal environment in business is a code of conduct that defines the boundaries
of business within a legal jurisdiction. The law has been meant to mean different
things at different periods. Given below are some definitions:
 Traditionalist approach: Legal traditionalists define law as a body of principles

and rules that courts use during dispute resolution. As per them, no matter how
much society changes its beliefs, the basic concepts of right and wrong will
remain intact.
 Environmental approach: Law is a tool used to control society. Thus, it must
always demonstrate the moral constructs of the society through the execution of
rules and regulations. This environmental approach is wider than the traditional
94 viewpoint.
Legal
 Social jurisprudence approach: Law is shaped by the society and its means of NoTES
enforcement. It is a way to provide a systematic, predictable system of social
order, change and legal reform.
Thus, the main objectives of the law are as follows:

 Maintain peace
 Deliver justice
 Provide equality and uniformity
 Protect individual rights
 Protect minorities against injustice
 Maintain social control
 Maintain law and order
 Resolve disputes
 Provide systematic social change and legal reform
Before you learn about the different categories of the law, you should have an idea
about the terms right and duty. A right is the ability of an individual, as provided
by the law, to demand someone else to perform or stop in a certain activity. A duty
is a commitment of an individual to perform or refrain from a certain activity. Right
and duty are correlated in that an individual cannot have a right without having a
corresponding duty to another person.
The main categories of law are:

 Substantive law vs. Procedural law: Substantive law includes all the laws that
define and regulate legal rights and duties. If a rule states that promises are
enforced only if a party gets something of value from the other party, then it is
the part of the substantive law. For example, business contracts are substantive
law. But what happens if a contract is violated? Then, procedural law comes into
play. Procedural law is used to enforce the rights established by the substantive
law. It answers questions such as:
 How should a lawsuit be filed?
 What papers should be filed?
 Which court should be attended?
 What witnesses are required?
 Civil law vs. Criminal law: Civil law includes all the laws that define the duties
of individuals or legal entities, such as corporations or companies. Violations of
civil law include employment violation, contract breach, product liability and
copyright infringement. Criminal law, on the other hand, is an act proscribed by
the law to protect the public at large. Criminal violations include when
individuals in positions of authority to commit crime against other individuals,
the company, or the consumer. Examples include fraud, bribery, insider trading,
embezzlement, cybercrime, public corruption, identity theft, consumer fraud and 95
forgery.
Business
NoTES There are three main sources of law:

 Customs: Customs refer to the set practices or unwritten rules that have become
a society’s norm. These were the primary sources of law in ancient societies.
Some customs still prevail as an important source of law. For example, Saptapadi
or ‘seven steps’ is the most important rite of a Hindu marriage ceremony, when
the newly-wed couple takes seven steps around the fire. This custom of
Saptapadi is incorporated in Section 7 of the Hindu Marriage Act, 1955. Customs
can be divided into two classes:
 Customs without sanction: These customs are not mandatory and are
followed due to public opinion.
 Customs with sanction: These customs are mandatory and enforced by the
state. These include:
 Legal custom: This custom’s authority is absolute. It is recognised and
enforced by a court of law. These may be general (throughout a state) or
local (restricted to a part of the state).
 Conventional custom: These are enforced on parties on account of an
agreement. For example, an agreement between a landlord and a tenant
about the payment of rent is a conventional custom bound by the rent
agreement.
 Judicial precedent: This includes the previously decided judgements of the High
Courts and the Supreme Court of India, which judges are obliged to follow. It is a
legacy from the British-India legal system.
 Legislation: This is the most important and modern source of the law. It includes
the laws enacted and recognised by the state. There are two main types of
legislation:
 Supreme legislation: This includes laws directly enacted by the Indian
Parliament. The powers of the Parliament are regulated and controlled by the
Constitution of India.
 Subordinate legislation: This includes laws that are made by any
subordinate authority of the supreme legislation. It is further divided into:
 Autonomous law: This is the law enacted by a group of individuals
legally recognised as an autonomous body, such as universities or
incorporated companies.
 Judicial rules: Under the Constitution of India, the Supreme Court and
the High Courts have the power to make rules for their administrative
procedures.
 Local laws: Laws enacted by local bodies like Panchayats or Municipal
Corporations are recognised as local laws under the 73rd and 74th
amendments.
 Laws made by the executive: In India, there are three organs of the state:
the legislature, the executive, and the judiciary. Each has specific
functions.
96 The legislature (the Indian Parliament) is responsible for making law
within the Constitution of India. The executive (the Indian government)
Legal
is responsible to implement the laws enacted by the Parliament. NoTES

However, the Indian Parliament delegates some of its law-making
powers to the executive (delegated legislation), as it is not possible for it
to go through all the details of the law.
h approach defines law as a ‘means to provide a systematic, predictable system of social order, change and legal reform’?
rn approachb. Social jurisprudence approach
nvironmental approachd. Traditional approach
nsumer fraud is a violation under:
a. Criminal law b. Civil law

c. Colonial law d. Procedural law
7.3 ACTS INFLUENCING THE LEGAL ENVIRONMENT OF BUSINESS

The legal environment of business in India mainly comprises the legal policy,
framework and laws in which businesses have to operate. These laws are enacted
to protect the interests of both the producers and the customers. Let us discuss the
main acts:
 Indian Contract Act, 1872: This act is applicable to entire India, except Jammu
and Kashmir. This act ensures that the rights and duties arising out of a contract
are honoured and that legal remedies are available to the parties bound by the
contract. It defines a contract and an agreement, as follows:
 Contract: An agreement between two or more persons/parties subject to
certain terms and conditions for legal consideration.
Thus, Contract = Agreement + Enforceability
Example: ‘A’ offers to sell his house to ‘B’ for a specified amount. ‘B’ accepts
to purchase the house. Here, ‘A’ offers an agreement. When ‘B’ accepts the
offer, it becomes a contract.
 Agreement: An offer that must satisfy the following three conditions:
 There must be at least two parties.
 There must be an offer (proposal) from one party to another.
 There must be an acceptance from the other party/person.
Thus, Agreement = Offer + Acceptance
Table 1 lists the main differences between a contract and an agreement:
TaBLE 1: Contract vs. Agreement
Contract Agreement
It originates from an agreement. It originates from the consent of parties.
It is always legal and enforceable by law. It may be illegal, so may not be
97
enforceable.
Business
NoTES Contract Agreement

Every contract is an agreement. Every agreement is not a contract. For
example, ‘A’ hires ‘B’ to kill ‘C’. Then, it
is an agreement, but not a contract, as it
is not legal to kill a person and, thus, not
enforceable by law.
 Sale of Goods Act, 1930: This act enforces the contracts relating to the sale of
goods. It also applies to entire India, except the State of Jammu and Kashmir. The
contract for the sale of goods is subject to the law relating to the Indian Contract
Act. Its features include as follows:
 Transfer of ownership
 Delivery of moveable goods
 Rights and duties of both the buyers and the sellers
 Measures against breach of contract
 Terms and conditions under the contract for sale
To become effective a contract of sale, there must be a buyer and a seller. The
buyer purchases/agrees to purchase goods from the seller, who sells/agrees to
sell them. Goods must be moveable or transferrable from the seller to the buyer.
Transfer of immovable property is not regulated under this act. Price is a
necessary factor for all transactions of sale. If there is no price, then the transfer of
goods is not a sale. The price normally means money, which can be paid fully in
cash or partly paid/ partly promised to be paid in the future.
 Indian Partnership Act, 1932: According to this act, a relationship between two
or more individuals where they agree to split the profits of a business is called
a partnership. The business may either be run by them directly or by one/more
person(s) acting on their behalf. This act is also applicable to the whole of India,
except Jammu and Kashmir. The partners must be the age of majority as per the
law, of sound mind and qualified for contracting. They can be an individual,
firms, a Hindu Undivided Family (HUF), a company, or trustees. The maximum
number of partners in a firm should be 20. The essential features of partnership
are as follows:
 Agreement: This defines the relationship between partners. If the only
proprietor of a firm dies, then although his/her heirs inherit the firm, they do
not become partners. This is because there is no agreement between them.
 Profit sharing: The partners may agree to share profits, but not losses.
Sharing of losses is not necessary to form a partnership.
 Business: This may include every trade, occupation, or professions that are
continued with a profit motive.
 Relation between partners: The partner that conducts the business of the
partnership is called:
 A principal: He is called so because he acts for himself.

98  An agent: He is called so because he acts for the rest of the partners too.
Legal
 Duties of a partner: A partner conducts the business of the firm in good faith, NoTES
renders true accounts, indemnifies for loss caused due to fraud, indemnifies
the firm for wilful neglect of a partner and conducts duties carried out by the
contract.
 Rights of a partner: A partner can participate in the conduct and
management of the business, express the viewpoints in business matters,
access all the records and account books of the firm, share the profits, and
earn interest on advance payments. In case he incurs any expenses or losses
on behalf of the firm, then he has the right to be indemnified by the firm
against that amount.
 Companies Act, 2013: This act defines the incorporation, dissolution and running
of companies in India. It was enforced on September 12, 2013 and includes a
few amendments to the previous Companies Act, 1956. The new act has fewer
sections (470) than the previous act (658). It empowers shareholders and focuses
on corporate governance. Some of its features are as follows:
 Class action suits for shareholders: This is done to make shareholders and
other stakeholders more informed about their rights.
 More power for shareholders: Now, approvals from shareholders are
required for various key transactions.
 Women empowerment: At least one Director on the Board (for a specific
class of companies) should be a woman.
 Corporate Social Responsibility (CSR): A certain class of companies must
spend a specific amount of money each year on CSR activities.
 National Company Law Tribunal: The National Company Law Tribunal and
the National Company Law Appellate Tribunal replace the Company Law
Board and Board for Industrial and Financial Reconstruction.
 Fast track mergers: The procedure for mergers and acquisitions for a certain
class of companies has been simplified and fast-tracked.
 Cross-border mergers: Now a foreign company can merge with an Indian
company and vice versa with prior permission of the RBI.
 Prohibition on forward dealings and insider trading: Directors and key
managers are forbidden from purchasing call and put options of shares of the
company, if they have access to price-sensitive information.
 Increase in number of shareholders: The maximum number of shareholders
in a private company is now 200 (from 50).
 One-Person Company (OPC): A new form of private company called one-
person company can be formed under the new act. It may have only one
director and one shareholder.

ich Act defines the relationship between two or more individuals who agree to share the profits of a business?
mpanies Act, 2013
of Goods Act, 1930
99
Business
NoTES Indian Partnership Act, 1932

Indian Contract Act, 1872
What is a key feature of the Companies Act, 2013?
More Sections (658) than the Companies Act, 1956 (470)
Maximum number of shareholders is 50
Maximum number of partners is 20
One-person Company
7.4 LAWS PROTECTING CONSUMERS, SOCIETY AND PUBLIC INTEREST

Consumers are vulnerable to unscrupulous business practices. They may be
exploited through high prices, defective goods, deficient services, misleading
advertisements, hazardous products, black marketing, cybercrimes, etc. The
government is responsible for protecting the interests and rights of consumers by
setting appropriate policies, legal structure and administrative framework. In 1986,
the government enacted the Consumer Protection Act, 1986, to establish a legal
framework for protecting the rights and interests, and to provide socio-economic
justice to the consumers. Its main objectives are as follows:
 Protect consumers’ interest

 Promote free competition in markets
 Prohibit anti-competitive practices and abuse of dominant position
 Ensure free trade
The Consumer Protection Act prescribes establishment of three tier quasi-judicial
bodies to redress consumer-related disputes, give relief and award compensation
to the aggrieved party. These quasi-judicial consumer disputes redressal bodies
include:
 District Forums: This is composed of a President and two members (one member
is a woman).
 Maximum term for office: 5 years or up to the age of 65 years, whichever is
earlier.
 Minimum educational qualification: Graduation.
 Maximum amount of adjudication: INR 20 lakhs.
 State Commissions: These are headed by the retired High Court judges.
 Maximum amount of adjudication: INR 1 crore.
 National Commission: This is headed by a retired Supreme Court judge.
 Maximum amount of adjudication: Above INR 1 crore.
100
Legal
The proceedings before these bodies are regulated according to the principles of NoTES
natural justice. A complaint can be filed against any of the following cases:
 A trader adopts an unfair or a restrictive trade practice.
 The goods purchased/agreed to be purchased from a trader are defective.
 The services hired or availed of from a trader are inadequate.
 The trader has charged a higher price for the goods than the price fixed by or in
force for the time being or displayed on the package.
 The trader has sold goods hazardous to life and safety while flouting the law to
display information about the contents, manner and effect of the use of such
goods.
The fee structure for filing of complaints is shown in Table 2:
TaBLE 2: Fee Structure for Filing of Complaints
Value of Goods or Services

Fee Structure for Filing of Complaints
and Compensation
Claimed
Up to INR 1 lakh INR 100
INR 1 lakh - 5 lakhs INR 200
INR 5 lakhs - 10 lakhs INR 400
INR 50 lakhs - 1 crore INR 4000
Note that a complaint cannot be filed if:

 The complainant does not come under the gambit of ‘consumer’ under the
Consumer Protection Act, 1986.
 If the complaint is on behalf of the general public (unidentifiable consumers).
The District Forum, State Commissions and National Commission must decide
a complaint at the most within 3 months from the date of notice received by the
opposite party, if there is no requirement for any commodity testing/analysis for
the complaint. If the complaint requires analysis or testing, then it must be decided
within 5 months.
The appeals can be filed within 30 days against the order of quasi-judicial body.
An appeal against the order of the National Commission can also be referred to
the Supreme Court within 30 days. However, the Supreme Court will not entertain
any appeal by a person who needs to pay any amount in terms of an order of the
National Commission, unless that person deposits 50% of that amount or INR
50,000, whichever is less. Similarly, there is a requirement for depositing INR 35,000
and INR 25,000 in appeals against order of State Commissions and District Forums,
respectively.

5. In which year was the Consumer Protection Act enacted?
a. 1930 b. 1932 101

c. 1986 d. 2013
Business
NoTES Who presides over the National Commission?

The Chief Justice of Indiab. District Magistrate
c. Retired High Court judged. Retired Supreme Court judge
7.5 INTELLECTUAL PROPERTY REGIME

With globalisation and free trade, Intellectual Property (IP) has assumed significant
place in the legal space of India. On January 1, 1995, India signed the Agreement on
Trade Related Aspects of Intellectual Property Rights (TRIPS) mandated by the World
Trade Organization (WTO). TRIPS is the most significant multi-country agreement
on IP. TRIPS-compliance is a necessary requirement for statutes, enforcement
provisions, and dispute resolution methods related to IP protection.
Under the TRIPS-Agreement, India is obliged to protect trademarks, inter alia, protect
distinguishing marks, recognise service marks, periodically renew registration and
abolish compulsory licensing of trademarks. The brand names, trade names and
trademarks must have minimum standards of protection and efficient procedures
for enforcement.
India has various laws that deal with protection of IP. These are as follows:
 The Trade Marks Act, 1999: After a wide review and resulting repeal, the old
Indian Trade and Merchandise Act, 1958 was replaced by the new Trade Marks
Act, 1999, which conforms to TRIPS. This act provides, inter alia, for:
 Registration of service marks
 Filing of multiclass applications
 Increasing the registration terms of a trademark to 10 years
 Recognition of the concept of ‘well-known trademark’
 Protection of domain names
Section 135 of the act provides legal remedies against both infringement and
passing off trademarks.
 Infringement: If a person uses an identical/similar/deceptively similar mark
to a registered trademark without the permission of the registered proprietor
of the trademark, then it is called trademark infringement.
 Passing off: Suppose party A has a registered trademark. Party B
misrepresents as being the owner of this trademark or having some
relationship with party A such that it damages the goodwill of party A, then
it is called passing off.
The above actions are cognisable offences and can invite civil and criminal
actions. In case of a criminal action for infringement or passing off, the
punishment is jail for a term of 6 months to 3 years and a fine of INR 50,000 to 2
102 lakhs.
 The Patents Act, 1970 (as amended in 2005): The patent law in India is governed
by the provisions of the Patents Act, 1970, as amended by the Patents
(Amendment)
Legal
Act, 2005, and Patents Act Rules, 2006. This act provides for the definition of NoTES
the invention, which is compliant with the provisions of TRIPS. The criteria for
patentability are novelty, inventive step, and industrial applicability.
 The Indian Copyright Act, 1957: The India Copyright Act, 1957, as amended
several times and the Indian Copyright Rules, 1958, protects the interests of
creators of IP in the form of literary, dramatic, musical, and artistic works and
cinematograph films and sound recordings, against:
 Reproduction of work
 Issuing copies of work to the public
 Performing the work in the public
 Communicating the work to the public
 Making any translation or adaptation of the work
A copyright lasts for 60 years, following the death of the author or the date of
publication, depending upon the work type. However, to protect the interests of
the public at large, a copyright can be used for research, review, reporting,
judicial, amateur performance and education purposes.
Infringement of copyright is a punishable offense with minimum jail time of 6
months and a fine of at least INR 50,000. In case of multiple violations, the
minimum imprisonment is 1 year and a fine of at least INR 1 lakh.
 The Information Technology Act, 2000: This act has been established to deal with
e-commerce and cybercrime in India. It was enacted to deliver and facilitate
lawful electronic, digital and online transactions, and reduce cybercrime. It
focuses on privacy issues and information security. Its objectives are as follows:
 Give legal recognition to all electronic transactions and digital signatures
 Facilitate e-filing of documents
 Promote electronic storage of data
 Facilitate e-transfer of funds
 Facilitate electronic book keeping of accounts
7. India is obliged to protect trademarks under which agreement of WTO?
a. TRIPS b. GATT
c. GATS d. SCM
A music composer can protect his new composition under which Act?
Trade Marks Act, 1999
Indian Copyright Act, 1957
Patents Act, 1970
Information Technology Act, 2000
103
Business
NoTES 7.6 LEGISLATION FOR UNFAIR TRADE PRACTICES

There are two main legislations to deal with unfair trade practices:
 Consumer Protection Act, 1986
 Competition Act, 2002
You have already studied about the Consumer Protection Act in a previous section
of this chapter. Section 2(1)(r) of this Act defines unfair trade practice as any practice
that:
 Makes a statement (oral/written/visible) which falsely represents:
 That the goods or services are of a particular standard or quality or grade
 That second-hand, renovated, or old goods are new goods
 That goods or services have specific sponsorship, performance,
characteristics, or benefits
 Gives any false, untested warranty/guarantee of a product
 Misleads the public on a warranty or guarantee of the goods/services
 Gives false or misleading facts damaging the reputation of the goods/services/
trades of another person
 Offers a false gift or prize with the goods/services without the intention of
honouring them
The concept of unfair trade practice was also described in the Monopolies and
Restrictive Trade Practices (MRTP) Act, 1969. This act has now been replaced by the
Competition Act, 2002. Section 36 A of the previous MRTP Act defined unfair trade
practice as a practice to promote the sale, use, or supply of any goods or for the
provision of any services using unfair methods or deceptive practices.
Such unfair/deceptive practices may include:

 Oral, written, or visible misrepresentation about the standard, quality, usefulness
and the price of goods/services
 False warranty/guarantee of goods/services
 False advertising
 False gifts, prizes and offers in sale
Although the Competition Act, 2002 does not define unfair trade practices, it derives
their meaning from the previous MRTP Act. Section 3 of the Competition Act restricts
businesses from entering into anti-competitive agreements. These anti-competitive
agreements include any agreement:
 Regarding production, distribution, or the control of goods or services, which
damages the free competition within India
 That fixes the purchase or sale prices
104  That restricts production, supply, markets, technical development, investment, or
the provision of services
Legal
 That fixes the sharing of the market NoTES

 That causes bid rigging or collusive bidding
Section 4 of the Competition Act deals with the abuse of a dominant position. A
business abuses its dominant position in the following cases:
 Unfair/discriminatory purchase of goods/services

 Unfair/discriminatory pricing
 Limited or restricted production of goods or services
 Denial of market access
 Uses its dominant position in one relevant market to enter into/protect other
relevant market
Along with the enactment of the Competition Act, 2002, the government established
a statutory body called the Competition Commission of India (CCI) to ensure that
there are no unfair trade practices in the market.
The functions of the CCI are follows:

 Ensure fair competition and consumer benefits in markets
 Cooperate with other regulating authorities to ensure compliance with the
Competition Act
 Advocate competition by educating ministries, state governments, regulators
and other authorities about its benefits to the economy
ng is an unfair trade practice?
a price higher than the 3-month old stock
battery of a new mobile phone within one month
ISI mark after approval from that authority
t at INR 500 along with a delivery charge of INR 600, with the condition that the delivery charge may apply
tmental store from doing business, a supermarket chain started selling its products at a much lower price. This trade practice is ca
osition
7.7 SUMMARY
105
 Law is established to maintain peace, deliver justice, provide equality, protect
individual rights, maintain social control and resolve disputes.
Business
NoTES  The main categories of law are substantive and procedural law, and civil and criminal
law.
 There are three main sources of law: custom, judicial precedent and legislation.
 The main acts influencing the legal environment of business in India are the
Indian Contract Act, 1872; Sale of Goods Act, 1930; Indian Partnership Act, 1932;
and Companies Act, 2013.
 The Consumer Protection Act, 1986, establishes a legal framework for protecting
the rights and interests, and to provide socio-economic justice to the consumers.
 The IP rights are protected through the Trade Marks Act, 1999; the Patents Act,
1970; the Indian Copyright Act, 1957; and the Information Technology Act, 2000.
 There are two main legislation for dealing with unfair trade practices: Consumer
Protection Act, 1986 and Competition Act, 2002.
7.8 KEY WORDS

 Bid rigging: Any agreement between enterprises producing/trading identical or
similar goods or services to manipulate the process for bidding.
 Predatory pricing: A situation where an enterprise in a dominant position
exposes itself to loss on purpose or forfeits profit in the short term to foreclose an
existing/ potential competitor(s) in the market.
 Hindu Undivided Family (HUF): A family of members who are descended from
a common ancestor, including wives and unmarried daughters.
7.9 CASE STUDY: CONSUMER PROTECTION ACT, 1986

The purpose of the National Consumer Disputes Redressal Commission (NCDRC)
is to provide cost-effective, quick redressal of consumer disputes. This case study
describes a case filed/disposed of relating to the protection of consumer rights.
In 2012, Jagannath Hirav and Baby Hirav booked a flat on the 60 th floor of a luxury
project named Lodha Dioro at New Cuffe Parade in Wadala, Mumbai. However, their
Mumbai-based builder Lodha Crown Buildmart Private Limited did not deliver the
flat as promised. Therefore, the couple filed a complaint against the builder under
the Consumer Protection Act, 1986.
They alleged that they had booked a 3 BHK flat on the 60 th floor of the proposed
building for a price of INR 4,45,68,432 and paid a sum of INR 14 lakhs separately for
two parking spaces.
In 2013, the Mumbai Metropolitan Region Development Authority (MMRDA)

granted commencement certificate to the proposed building project for only ground-
plus-53 floors and not 60 floors. According to the complaint, the builder demanded
additional payment for the 60th floor despite MMRDA’s non-permission to construct
beyond 55 floors.
106 In 2015, the builder cancelled the allotted flat of the couple due to non-payment
of extra charges. Consequently, the couple went to the Consumer Protection court
and filed a complaint to seek refund of the deposited amount and compensation for
Legal
the damages. In their complaint, they alleged that Lodha did not inform them on NoTES
reduction in the number of floors and kept demanding a balance amount as per the
agreement for a flat on the 60th floor. In this way, the builder misrepresented and
suppressed the true and material facts in the registered agreement.
In defence, the builder alleged that the couple were traders who had booked the flat
only for reselling purposes, and therefore cannot be regarded as ‘consumer’ as per
the Consumer Protection Act, 1986. The builder also offered to refund the deposited
amount or offer a new flat in the same building (on the 50th floor). However, the
couple refused the offer.
Subsequently, it was revealed that the builder did not have the permission to build
even beyond 45 floors due to height restriction by the Airports Authority of India
(AAI).
Result
The National Commission heard the complaint and keeping all the points in mind
passed an order in favour of the homebuyer couple. It directed the builder to refund
INR 2.52 crore along with 9% interest per annum. It also held the directors of Lodha
Crown Buildmart Private Limited, Ramandas Pandey and Pranav Goel, liable to pay
the amount.
Source: https://www.consumer-voice.org/real-estate/damage-for-duping-consumers-by-builders/
QUESTIONS
1. Why did the National Commission pass the order in favour of the home buyer?
Explain in your own words the points in favour of the judgement.
(Hint: It judged that the builder had duped the customer after misrepresenting
the facts and was practising unfair trade practices.)
2. Why did the National Commission dismiss the plea by the builder that the
couple was not a ‘consumer’?
(Hint: Section 2(d) of the Consumer Protection Act, 1986 defines a ‘consumer’.
Explore the definition.)
7.10 EXERCISE
1. What do you mean by legal environment? Define law and list its objectives.
2. What are the main categories of law?
3. What are the main sources of law?
4. Describe the main acts that affect the legal environment of business.
5. What is the difference between an agreement and a contract?
6. Explain the provisions of the Consumer Protection Act, 1986.
7. Explain the laws enacted to protect IP rights.
8. What are the laws to prevent unfair trade practices? How do they define unfair 107
trade practices?
Business
NoTES
Topic Q. No. Answer
What is Legal Environment? 1. b. Social jurisprudence approach
2. a. Criminal law
Acts Influencing the Legal Environment 3. c. Indian Partnership Act, 1932
of Business
4. d. One-person Company
Laws Protecting Consumers, Society 5. c. 1986
and Public Interest
6. d. Retired Supreme Court judge
Intellectual Property Regime 7. a. TRIPS
8. b. Indian Copyright Act, 1957
Legislation for Unfair Trade Practices 9. b. Wearing down of the battery of
a new mobile phone within one
month
10. c. Abuse of dominant position

SUGGESTED BOOKS
 SALEEM, S. (2015). Business Environment. [Place of publication not identified]:
Pearson Education India.
 Tulsian, P. (2014). Business Law. New Delhi: McGraw Hill Education (India) Private
Limited.
E-REFERENCES
 2019). [Ebook]. Retrieved from http://cbseacademic.nic.in/web_material/doc/
Legal_Studies/XI_U2_Legal_Studies.pdf
 Business Laws in India | India Business Regulations | Amritt, Inc. (2019).
Retrieved from https://amritt.com/services/india-business-consulting/business-
laws-regulations-in-india/
108
8
Socio-Cultural Environment
Tabl e o f Contents
8.1 Introduction
8.2 Meaning of Socio-Cultural Environment
8.3 Concept of Corporate Governance
8.3.1 Need for Corporate Governance
8.3.2 Corporate Governance Guidelines
8.3.3 Corporate Governance in India
Self Assessment
Questions
8.4 Corporate Social Responsibility of Business and its Importance
8.4.1 Components of CSR
8.4.2 Importance of CSR
8.5 Social Audits
8.5.1 Uses of Social Auditing
8.6 Summary
8.7 Key Words
8.8 Case Study
8.9 Exercise
Business

Discuss the socio-cultural environment
Explain the concept of corporate governance
Discuss the corporate social responsibilities of a business and its importance
Describe social audits
8.1 INTRODUCTION
The socio-cultural environment includes social customs, values, codes of conduct,
beliefs, traditions, etc. Every business is influenced by the socio-cultural environment;
therefore, it is essential to examine the environment and make strategies accordingly.
Education level of people, values and attitude, work ethics, family structure define
social cultural environment. Social practice, beliefs and associated factors are helpful
for promotion of the certain products, services or ideas; the success of marketing
depends on a large extent, on the success in terms of changing social attitude or
value systems.
Business failures and dissatisfaction with the way many corporate functions have
led to the global realisation of the need of a proper system for corporate governance.
Corporate governance refers to a process of balancing between the organisation,
its stakeholders’ interest to achieve organisation goals and the social goals. The
governance framework is there to encourage and boost the efficient and effective use
of scarce resources and equally to require accountability and transparency for the
stewardship of those resources. The motive is to protect the interest of individuals,
corporations and society. The business firm functions and acts in such a way that it
will accomplish social gains along with the traditional economic gains in which the
business firm is interested. The concept of social responsibility is based on the idea
that a business functions in the society and uses the physical and human resources
of the society for its operations, and hence it is under the obligation to serve the
society. The concept of social responsibility is also based on the idea that anything
good done by a business firm for the society is good for the business itself in the
long run.
This chapter begins with the description of socio-cultural environment. Further,

it clears the concept of corporate governance and its need. It also illustrates the
guidelines for good corporate governance. Next, the chapter discusses the Corporate
Social Responsibilities and its evolution in India. Towards the end, the chapter
explains social audit and its uses.
8.2 MEANING OF SOCIO-CULTURAL ENVIRONMENT

Culture is a very crucial part of any business. There should be a proper understanding
of the cultural dimensions for taking key business decisions. According to E.B. Tylor,
110 “Culture of civilisation is that complex whole which includes knowledge, belief, art, morals,
law, customs and other capabilities and habits acquired by man as a member of society.”
Socio-Cultural
Customs, traditions, values, beliefs, practices, behaviour, poverty, literacy, etc., that NoTES
exist within a population comes under socio-cultural Environment. The social values
and structure that society admires have a significant impact on the functioning of a
business. For example, during Diwali, there is a huge demand for new clothes, sweets,
fruits, flower, etc. Due to increase in literacy rate the consumers are becoming more
conscious of the quality of the products. In addition, there has been a significant
increase in consumerism. All these factors have led to tremendous increase in the
demand for the different types of household goods. The consumption patterns, the
dressing and living styles of people belonging to different social structures and
culture vary significantly. This leads to generation of demands for different kinds
of products.
The behaviour and attitudes of individuals and their relationships determine socio-
cultural environment. Factors responsible for the creation of a socio- cultural
environment include beliefs, values, norms and traditions of the society. These factors
determine how individuals and organisations should be interrelated. These factors
affect the business to a large extent. For example, the demand for goods and
services is highly affected by the factors, such as customs, values, norms, preferences,
etc., of the customers
The important socio-cultural factors that have a major impact on the operation of a
business are as follows:
 Culture: According to the definition by House, Javidan et al., “culture is defined

as shared motives values, beliefs, identities, and interpretations or meaning of significant
events that result from common experiences of members of collectives and are transmitted
across age generations.”
The culture that exists within a society or community has an overwhelming
impact on any business. It has been an established fact that the culture drives
people’s behaviour, innovation and customer service.
 Language: Because of diversity, people in different state, countries use different
languages to communicate. An organisation operating in different states or
countries should have its business communication designed in a way that can be
comprehended by the local audience. English is accepted as a universal business
language.
 Religion: Religion even determines the way people think of work. As a result,
religion influences enterprise and its operations. Many companies adapt their
working processes according to a religion of a given state or countries in terms of
the holidays, working hours, food habits, a way of dressing, etc.
 Social systems: The way individual interacts and socialises with other individuals
in the society is called Social system. It includes family systems, marriage, caste
system, etc. Social systems influence the consumption habit of people. For
example, with an increasing number of families, the demand for fast foods and
ready to cook foods has increased.
 Level of education: Education is about teaching, learning skills and knowledge.
Education changes the lifestyle of people, their thoughts and the way of doing
111
work. The level of education changes state-wise. However, in many countries,
Business
NoTES the level of education has a tendency to increase. The education level and level
of literacy of population of a given country are indicators of the quality of their
potential workforce.
 Customer preferences: With the spread of global communication and facilitated
travel opportunities, certain social behaviours are getting similar globally. Today,
people around the world watch the same movies, listen to the same music, play
the same video games and use the same Internet websites. Apparently, the taste
and habits of the population are becoming the same. This social trend is called
global convergence.
 Social institutions: Social institutions such as family, economics, religion,
education and state define the collective modes of behaviour. They prescribe a
way of doing things. Secondary institutions are derived from primary
institutions. The secondary institutions derived from family such as marriages,
divorces, monogamy, polygamy, etc. The secondary institutions of education are
school, college, university, etc. The secondary institutions of state are interest
groups, party system, democracy, etc.
 Population growth rate: The increases in the number of individuals in a
population. The rise in demand for food ultimately depletes natural resources
needed by everyone for living.
The way an individual interacts and socialises with other individuals in the society is called.
The behaviour and attitudes of individuals and their relationships determine the socio-cultural environment. (True/
The needs, tastes and habits become identical at a global level. This social trend is called.
8.3 CONCEPT OF CORPORATE GOVERNANCE

The term governance has been derived from the word gubernare, which means to rule
or steer. It is a relatively new discipline of management that focuses on the regulation
and control of an organisation. Corporate governance deals with looking after
complete governance of various organisations with respect to financial disclosures,
transparency, legal practices, organisational structure and social welfare.
The discipline of corporate governance is worth exploring because it includes

various organisational aspects such as executive compensation, financial scandals,
and shareholder activism.
According to OECD, “Corporate Governance is the system by which business corporations

are directed and controlled. The Corporate Governance structure specifies the distribution of
rights and responsibilities among different participants in the corporation, such as, the board,
managers, shareholders and other stakeholders, and spells out the rules and procedures for
112 making decisions on corporate affairs. By doing this, it also provides the structure through
which the company objectives are set, and the means of attaining those objectives and
monitoring performance.”
Socio-Cultural
Corporate governance can be defined as systematic process, practice and guidelines NoTES
which make sure that an organisation is governed in best interest of its stakeholders
and the social groups. Also, it brings clarity, fairness and accountability in operation
of the organisation. Corporate governance helps in achieving various organisational
objectives as well as social goals as follows:
 Prompt decision making and releasing useful and relevant information

 Full discloser and clarity in operations
 Adherence to the laws
 Promoting shareholders interest
8.3.1NEED FOR CORPORATE GOVERNANCE

 It helps in giving complete independence to the management and board so that
they can take major business decision without any pressure and biasness.
 It also helps in bringing new ideas into business and operation.
 It helps in attracting sources of fund by taking domestic and foreign investor into
confidence. Corporate governance focuses on building a long-term shareholders’
value.
 It is needed to gain the trust and confidence of domestic and foreign investors.
 It helps in operational performance of an organisation by the following ways:
 Improving strategic thinking at the top through induction of independent
directors who bring in experience and new ideas
 Rationalising the management and constant monitoring of risk that a firm
faces globally
 Improving the decision-making process of the organisation
 Assuring the integrity of financial reports, etc.
 It reduces perceived risks, consequently reduces cost of capital and enables board
of directors to take quick and better decisions which ultimately improves bottom
line of the corporate.
 It minimises the probable risks, as a result cost of capital decreases and enables
board of directors to take prompt and better decisions which consequently
improves the bottom line of the corporate.
 It ensures long-term survival and build up stakeholders’ relationship.
 It attracts investors because of it the credential of an organisation are good.
 It ensures commitment to values and ethical conduct of business.
8.3.2CORPORATE GOVERNANCE GUIDELINES

 Clear identification of role and powers: Proper and clear communication of
powers, roles, responsibilities and accountability of the Board, CEO and the 113
Chairman of the board is the important requirement of good corporate
governance.
Business
NoTES  Laws should be clear and specific. All the rules and laws of regulatory framework
should be clearly specified. This is must for effective corporate governance.
 Code of conduct: It is important that an organisation’s code of conduct is
communicated to all stakeholders and is clearly understood by them.
 Board independence: For sound corporate governance, an independent board
is essential. It means that the board is capable of analysing the performance of
managers with an objective perspective. A complete independent board is
needed for the organisation so the members of board members reflect their
effectiveness in dealings with other organisation.
 Board skills: The board must possess the necessary blend of qualities, skills,
knowledge and experience so as to make quality contribution. It includes
operational or technical expertise, financial skills, legal skills as well as
knowledge of government and regulatory requirements.
 Management environment: A transparent, responsible, and objective-oriented
framework should be established. This type of management environment
implements robust business and operational planning, establishes clear
communication system, making opportunities in a manner that the human
resources engage with as per their skill-sets.
8.3.3CORPORATE GOVERNANCE IN INDIA

India’s first code of corporate governance was released in 1998, by the confederation
of Indian Industry (CII). In India, the CII, Ministry of Corporate Affairs (MCA)
and the Securities and exchange board of India (SEBI) are the part of corporate
governance administration. In February 2000, SEBI followed the recommendations
given in Kumar Mangalam Birla committee report and entrenched the first formal
and official framework of corporate governance for all the listed companies (Clause
49). One more committee was set up under the chairmanship of Mr. N.R. Narayana
Murthy to review Clause 49. This committee gave recommendations on the matter
related to audit committees, audit reports, independent directors, related party
transactions, risk management, directorships and director compensation, codes of
conduct, and financial disclosures.
In 2002, the MCA appointed Naresh Chandra committee on corporate audit and
governance for investigating different corporate governance issues. The committee
highlighted the aspects like financial and non-financial disclosures, independent
auditing and board oversight of management. National foundation for corporate
governance was set up by the MCA as a not-for-profit trust in association with CII,
ICAI and ICSI to review the importance of good corporate governance practices and
to facilitate good corporate governance in India.
Following laws and agreements ensure the implementation of good corporate

governance:
 The Companies Act, 2013: This act includes laws relating to board constitution,
board meetings, board processes, independent directors, general meetings, audit
committees, related party transactions, disclosure requirements in financial
114
statements, etc.
Socio-Cultural
 Securities and Exchange Board of India (SEBI) guidelines: SEBI is a regulatory NoTES
authority having jurisdiction over listed companies and which issues regulations,
rules and guidelines to the companies to ensure the protection of investors
interests.
 Standard Listing Agreement of Stock Exchanges: For companies whose shares
are listed on the stock exchanges.
 Accounting Standards issued by the Institute of Chartered Accountants of
India (ICAI): ICAI is an autonomous body, which issues accounting standards
providing guidelines for disclosures of financial information. Section 129 of the
New Companies Act provides that the financial statements shall give a true and
fair view of the state of affairs of the company or companies, comply with the
accounting standards notified under Section 133 of the New Companies Act. It
is further provided that items contained in such financial statements shall be in
accordance with the accounting standards.
 Secretarial Standards issued by the Institute of Company Secretaries of India
(ICSI): ICSI is an autonomous body, which issues secretarial standards in terms
of the provisions of the New Companies Act. So far, the ICSI has issued
Secretarial Standard on “Meetings of the Board of Directors” (SS-1) and
Secretarial Standards on “General Meetings” (SS-2). These Secretarial Standards
have come into force
w.e.f. July 1, 2015. Section 118(10) of the New Companies Act provide that every
company (other than one-person company) shall observe Secretarial Standards
specified as such by the ICSI with respect to general and board meetings.
is about promoting corporate fairness, transparency and accountability.
The organisational framework for corporate governance initiatives in India consists of:
Ministry of Corporate Affairs (MCA)
Confederation of Indian Industry (CII)
Securities and Exchange Board of India (SEBI)
All of these
8.4 CORPORATE SOCIAL RESPONSIBILITY OF BUSINESS AND ITS IMPORTANCE
All the activities a business does over and above the statutory requirement comes
under Corporate Social Responsibility (CSR). CSR depicts that the business has
moral responsibilities towards the society. According to Archie B. Caroll, “Corporate
Social Responsibility is the entire range of obligations business has to society.” He has
derived four models of CSR. They are as follows:
 Economic: Since the firm is primarily an economic entity, its activities should
contribute to the prosperity of the economy.
 Legal: A company is legally bound in many aspects and it is ought to obey the
115
law of the land.
Business
NoTES  Ethical: These are certain standards which the society expects the business to do
though they are not demanded by the law. Example Avoiding corruption and
unfair trade practices.
 Discretionary: These are the voluntary contributions of the business to the social
affluence like participation in the community development programmes.
The Ministry of Corporate Affairs has notified Section 135 and Schedule VII of the
Companies Act, 2013, as well as the provisions of the Companies (Corporate Social
Responsibility Policy (CSR)) Rules, 2014, to come into effect from April 1, 2014.
Every company, private limited or public limited, which either has a net worth of
` 500 crores or a turnover of ` 1,000 crores or net profit of ` 5 crores, needs to spend at
least 2% of its average net profit for the immediately preceding three financial years
on CSR activities. The CSR activities should not be undertaken in the normal course
of business and must be with respect to any of the activities mentioned in Schedule
VII of the 2013 Act. Contribution to any political party is not considered to be a
CSR activity, and only in India CSR activities would be considered for computing
expenditure.
8.4.1COMPONENTS OF CSR
The social responsibility of an organisation refers to such decisions and activities
which provide for the welfare of the society as a whole along with the earning of
profit for the organisation. Following are the components of social responsibility:
 Towards owners of enterprise: The responsibilities of business enterprises

towards their owners are:
 Payment should be at regular basis at fair rate of dividend
 Increase the present net value of the organisation with the help of a
productive management system
 Making the full participation of the owners in the operation of the organisation
 Establishing the effective communication system to send a detailed and
indiscriminate reports on operation of the organisation.
 Financial doubts should be clarified in a manner so that there is no room for
doubt.
 Owners/chairman of the organisation available for the directors or top
management for discussing or getting information relating to the operation of
the organisation.
 Towards workers: Some of the responsibilities of a business enterprise towards
its workers are:
 Fair salary process, security for job, medical facility with family of workers,
bonus, etc. are to maintained
 Appraisal process is done in trustworthy manner.
116  A fair-minded opportunity process should be set up within the organisation.
This helps workers and employee to enhance their skills and quality.
Socio-Cultural
 Participative in management, decision making, etc., are to be promoted in the NoTES

organisation.
 Facilitating better work environment and social security
 Implementing occupational hazards policy in an effective manner
 Trade union leadership policy should be encouraged
 Management manages human resources so attitude towards employee/
workers should be professional as well as humane
 Towards consumers: The responsibilities of business enterprise towards
consumers of its products are:
 Ensuring availability of products in the right quantity, at the right place and
at the right time
 Supplying products of high quality
 Charging reasonable prices for its products
 Using correct measures
 Providing good after sales services
 Avoiding restrictive trade practices and other undesirable methods to exploit
the consumers
 Encouraging the formation of associations of consumers and consumers’
advisory councils and maintaining close links with them
 Developing appropriate products and services for satisfying the needs of the
consumers
 Taking such measures which would promote consumer satisfaction and
welfare
 Towards the society: The obligations of a business to the society are:
 Adopting a set of methods to use resources in optimised manner.
 Providing sustainability and economic growth for the society.
 Facilitating opportunity and amenities such as sports event, eco-friendly
goods and water sanitation program for the society.
 Maintaining natural resources through initiatives like waste management, air
pollution control system, renewable energy system, etc.
 Contributing in social welfare programmes by conducting sanitation
programs in villages and urban slums, facilitating medical care for senior
citizens, women and children, making awareness for skill development, etc.
 Improving quality of life of the people at large by capacity building, creating
employment and providing opportunity to making wealth.
 Towards the government: The obligations of business enterprise to the
government are:
117
 Strictly observing the provisions of the various laws and enactments
Business
NoTES  Paying taxes and other dues to the government regularly and honestly
 Extending full support to the government in its efforts to solve national
problems such as unemployment, food, inflation, regional imbalance in
economic development, etc.
 Towards the weaker section of society: The obligations of business enterprise to
the weaker section of the society are:
 Providing vocational training like cookery, tailoring, selling techniques for
their economic growth
 Donating funds to various voluntary agencies and NGOs, which are
participated in population and family welfare, literacy and education,
development of women and children of the schedule cast and schedule tribes.
8.4.2IMPORTANCE OF CSR
 Optimum utilisation of resources: Resources are limited in nature. By following
social responsibilities, an organisation is expected to use resources in a justified
way. Resources are to be used for the productions of those goods and services
which are not detrimental to the interest of the society. Organisation is not
expected to produce unnecessary and unwanted goods. Production of such
goods not only reduces national resources, but also encourages people to spend
on unnecessary consumption.
 Producing goods and services efficiently and contributing to the economic
well- being of society: Organisations are expected to produce goods without
wastage. Organisations are expected to practice business process reengineering.
This helps the organisation to identify new and improved ways of doing
improvement in the product. Product safety is also taken care of. All these factors
contribute to the economic well-being of the society.
 Providing public amenities and avoiding the conditions of slums and
congestion: Organisations are expected to protect the surrounding environment.
It cannot handover this responsibility to the government. If healthy
environment exists, the organisation takes initiative to avoid slums and
congestion and pollution of surroundings.
 Maintain environmental ecology and adopting anti-pollution measures.
CSR depicts that the business has moraltowards the society.
Paying taxes and other dues to the government regularly and honestly do not come under CSR. (True/False)
8.5 SOCIAL AUDITS

Social audit is a set process of reviewing the organisation performances, code of
conduct, and its CSR work report and initiatives. Social audits making transparencies
118 in work-culture of the organisation and its performances. Social audits reduce
wrong practices, wastages, and improves the way of working of the organisation.
Socio-Cultural
The customers may protest violently, seek justice through courts and press the NoTES
government to put an end to such unlawful operations.
The main purpose of social audit is to improve the local governance of an organisation,
Strengthen the accountability, and maintain transparency among shareholders. An
annual statement is prepared that shows the information regarding the organisation
shareholders, various social projects, initiatives taken up for the benefits of
employees.
The process of social audit involves the following four steps:

1. Find circumstances leading to the commencement of the social audit programme.
2. List goals of the social programme.
3. State how the organisation is going to meet such goals.
4. Quantitatively evaluate what is actually done as against what has been planned.
8.5.1USES OF SOCIAL AUDITING

Following are the uses of social auditing:
 To indemnify the requirements in accurate manner and helps in making an
environmental-oriented work culture within the organisation.
 To make sure transparency in financial and accounting report.
 To facilitate free from harassment and equal opportunity organisational system.
To ensure the utilisation of funds as per the requirement.

s of measuring and understanding, reporting and ultimately improving an organisation’s social and ethical performance.
e following options reflects the main purpose of social audit ?
local governance
he accountability
nsparency
8.6 SUMMARY
 Customs, traditions, values, beliefs, practices, behaviour, literacy, etc. that exist
within a population comes under socio-cultural Environment.
 Corporate governance is process by which and organisation set the rules to govern
in the interest of its stakeholders and the people at large.
 Corporate Governance is needed to gain the trust and confidence of domestic
and foreign investors, protecting shareholder’s interest, etc. for effective decision
making and transparency. 119
Business
NoTES  Clear identification of powers, roles, responsibilities and accountability of the Board,
unambiguous legislative and regulatory framework, adherence to code of
conduct by each member, etc. are some guidelines for corporate governance.
 The Ministry of Corporate Affairs (MCA), CII and SEBI introduced the
framework of corporate governance for the companies in India.
 The social responsibility of an organisation refers to the activities to provide for
the welfare for the people at large along with the earning of profit for the firm.
 Social audit is a set process of reviewing the organisation performances, code of
conduct, and its CSR work report and initiatives.
8.7 KEY WORDS

 Transparency: It is the discloser of all the relevant information to the
stakeholders or interest group.
 Responsibility: It is the duty or obligation to complete a given task.
 Accountability: It is the duty of an individual or organisation to account for its
activities.
 Unambiguous: Describing something clearly so that it is not open to more than
one interpretation or meaning.
8.8 CASE STUDY: COCA-COLA-CSR STRATEGY

One of the country’s leading beverage companies is Coca-Cola India, offering a
wide range of rejuvenate beverage alternatives to consumers. In 1993, the Company re-
entered to establish portfolio of its beverage brands like Coca-Cola Zero, Coca-
Cola, Diet Coke, Thums Up, Fanta, Fanta Green Mango, Limca, Sprite, Sprite Zero,
VIO Flavored Milk, Maaza, Minute Maid range of juices, Georgia and Georgia Gold
range of hot and cold tea and coffee options, Kinley and Bonaqua packaged drinking
water, Kinley Club Soda and BURN energy drink.
Coca-Cola noticed that CSR had to be an essential part of its corporate agenda. As per
the company, it was familiar with the environmental, social and economic aftermath
caused by a business of its scale and, therefore, it had decided to execute initiatives
to upgrade the quality of life of its customers, the personnel and society at large.
However, the company received strong criticism from environmental experts and
activist who accused it with lower groundwater resources in the areas in which
its bottling plants were established, thereby affecting the subsistence of the poor
farmers, disposing toxic and dangerous waste materials near its bottling facilities,
and dumping waste water into the agricultural lands of farmers. Due to its unethical
practices, Coca-Cola get the notorious tag in the world business.
Coca-Cola taking initiatives like rainwater harvesting, restoring ground water

resources, sustainable development like recycling process of waste materials. It also
outlined the plan for water neutrality for India. Its critics also appraised its initiatives
120 project like ‘green’ and ‘environment-friendly’ business operation in India and spent
Socio-Cultural
millions of dollars on this project. This case study revealed the challenges to prepare NoTES
and implement its CSR strategy in India.
Source: http://www.icmrindia.org/casestudies/catalogue/Business%20Ethics/BECG093.htm
QUESTIONS
1. Analyse the issues and disagreement faced by Coca-Cola with regard to its
sustainability initiatives in India.
(Hint: Disposing toxic material, lower water level, adversely affecting lives of the
poor farmers.)
2. Examine the CSR strategy endorsed by Coca-Cola India.
(Hint: rainwater harvesting, restoring groundwater resources, sustainable
packaging, recycling, etc.)
8.9 EXERCISE
1. Socio-cultural factors have a major impact on the operation of a business. Explain
this statement with one example.
2. What do you mean by the term ‘Corporate Governance’? How will you
differentiate Corporate Governance from Corporate Social Responsibilities?
3. In what ways is social auditing useful for the organisations? What are the steps
involved in social auditing?
4. Describe the social obligations of business towards its customers and society.
Explain the importance of corporate social responsibilities.

Topic Q. No. Answer
Meaning of Socio-Cultural Environment 1. social system
2. True
3. global convergence
Concept of Corporate Governance 4. Corporate governance
5. d. All of these
Corporate Social Responsibility of 6. responsibilities

Business and its Importance
7. False
Social Audits 8. Social audit
9. d. All of these
121
Business
NoTES 8.11 SUGGESTED BOOKS AND E-REFERENCES

SUGGESTED BOOKS
 Saleem, S. (2015). Business Environment. [Place of publication not identified]:
 Tulsian, P. (2014). Business Law. New Delhi: McGraw Hill Education (India)
Private Limited.
E-REFERENCES
 (2019). Retrieved from http://www.pondiuni.edu.in/storage/dde/downloads/
h1040.pdf
 (2019). [Ebook]. Retrieved from http://www.sxccal.edu/TwinningProgramme/
downloads/MBA-BusinessEnivironment-Law-1stYear.pdf
122
9
Business Environment of
Service Sector
Tabl e o f Contents
9.1 Introduction
9.2 Understanding Service Sector
9.2.1 Importance of Service Sector in India
9.2.2 Trends in Service Sector Growth
Self Assessment
Questions
9.3 Banking Reforms and Challenges
9.4 Current Industrialisation Trends and Industrial Policy Environment
for the SME Sector
9.5 Emerging Service Sectors of the Indian Economy
9.6 Summary
9.7 Key Words
9.8 Case Study
9.9 Exercise
Business

Describe an overview of the service sector
Explain the banking reforms and challenges
Discuss the industrialisation trends and industrial policy environment for the SME sector
Examine the emerging service sectors of the Indian economy
9.1 INTRODUCTION
In the previous chapter, you have studied the meaning of socio-cultural environment
and the concept of corporate governance. The chapter explained the concept of
Corporate Social Responsibility of business and its importance. Towards the end,
you studied about social audits.
When it comes to India’s growth story, the service sector is a key driver. Its
contribution was 57.12% to India’s gross value (at current prices) in the first half 2018-
19. The net service exports were $ 38.95 billion. The service sector in India
encompasses a wide range of activities including trade, software development,
hotels and restaurants, transport, storage, communication, financing, insurance, real
estate, business services, community, social and personal services, and construction
services, etc.
In this chapter, you will learn about the business environment of the service sector.
You will also learn about banking reforms and challenges, current industrialisation
trends and industrial policy environment for the Small and Medium Enterprises
(SMEs) and emerging service sectors in the Indian economy.
9.2 UNDERSTANDING SERVICE SECTOR

The service sector is the producer of services (intangible goods) instead of goods. It
includes various types of services are as follows:
 Information technology sevices

 Transportation services
 Financial services
 Investment services
 Waste management services
 Healthcare services
 Entertainment services
 Education services
124
Business Environment of Service
The service sector is also called the third tier or tertiary sector in an economy. Allan NoTES
Fisher, Colin Clark, and Jean Fourastié proposed three sectors of an economy. They
are as follows:
 Primary sector/tier: It includes extraction of raw materials, mining, fishing and

agriculture produce, forestry and other tangible goods.
 Secondary sector/tier: It includes manufacturing tangible products such as such
as cars, clothes, fuels, etc.
 Tertiary sector/tier: It includes services such as consultancy, software
development, transportation, etc.
As an economy, its focus shifts from the primary tier, through the secondary tier, to
the tertiary tier. Developing countries with low per capita income achieve the main
part of their national income through the primary tier. Countries in a more advanced
stage of development achieve their income mostly in the second tier. However, highly
advanced countries with a high per capita income rely on the tertiary (services) tier
as the major contributor to the economy.
According to the CIA World Factbook released in 2018, the largest countries by
tertiary output are presented in Table 1:
TaBLE 1: Largest Countries by Tertiary Output
Rank Country (Economy) Services GDP % of Total GDP

1 United States 15,526,720 80.2%
2 China 6,232,680 52.2%
3 Japan 3,384,612 69.3%
4 Germany 2,530,836 69.3%
5 United Kingdom 2,062,260 80.4%
6 France 2,005,925 77.9%
7 Brazil 1,514,968 72.8%
8 India 1,499,985 61.5%
9 Italy 1,419,619 73.9%
10 Canada 1,151,280 70.2%
Source: http://statisticstimes.com/economy/countries-by-gdp-sector-composition.php
The service sector contributes maximum to the business sector of an economy.

Businesses in this sector constitute ‘knowledge economy,’ or the ability to gain a
competitive edge by understanding customer’s needs and meeting those needs
quickly and cost-effectively.
9.2.1IMPORTANCE OF SERVICE SECTOR IN INDIA

According to Table 1, India ranks eighth in the top 10 service producers’ countries in
the world. The Gross Domestic Product (GDP) amount by the services in India was 125
Business
NoTES $ 1,499,985, as of 2017. Some reasons why the service sector is important to India’s
growth story are given below:
 Contribution to GDP: The expansion of the service sector was largely

responsible for India’s economic growth since the 1990s, where exports played a
major role. After 1996-97, the share of services in GDP increased significantly.
From just 1.9% in 186-87, it increased to 6.8% in 2006-07. Today, the service sector
accounts for more than half of the country’s GDP. Table 2 illustrates this trend
more clearly:
TaBLE 2: Share of Services in India’s GDP Over the Years
1950 - 51 2013 – 14
Share of total services, excluding 28.5% 51.3%

construction to India’s GDP
Share of total services, excluding 30.5% 55.7%

construction to India’s GDP at factor cost
(at current prices)
Share of transport, communication and 11% 18.6%

trade in India’s GDP (at constant prices)
Share of community and personal services 8.5% 12.9%

to GDP (at constant prices)
Share of finance insurance, real estate, and 9% 19.8%

business services
 Support to agriculture and manufacturing: The service sector achieved the

Compound Annual Growth Rate (CAGR) of 10.3% for the period 2004-5 to 2011-
12. This rate was higher than the CAGR of India’s GDP achieved during the
same period, which was 8.6%. In other words, the service sector increased at a
higher rate than both the agriculture and industry sectors, which was only 6.6%.
Significantly, this growth was due to the growth of public services, information
technology and financial services. Today, India is a service-oriented economy.
It skipped the traditional growth models of manufacturing growth stage and
directly jumped from the agricultural growth to the services growth stage. This
growth in the service sector will help the agriculture and the industry sectors in
the following ways:
 Support to agriculture: Services will expand agriculture by providing better
network, transportation and credit facilities to farmers.
 Support to industrialisation: Services such as transport, communication,
electricity and banking will boost industrialisation in the country.
The growth of the service sector will also help to generate more employment and
raise overall productivity.
 Boost exports: The growth in services was largely associated with the surge in
the exports. India’s share of services in total exports (38%) is much higher than in
countries such as China, Mexico, and Brazil, and is close to ratios in the US and
the UK.
126
The ratio is presented in Figure 1: NoTES
Export profile
Share of services exports in total exports (2016)
(In %)
50
40
30
20
10
0
IndiaChinaMexicoBrazilUKUS
FIGURE 1: Export Profile
Source: https://www.thehindubusinessline.com/opinion/columns/c-p-chandrasekhar/indias-services-sector-
boom-has-failed-on-the-jobs-front/article25540761.ece
 Employment generation: Agriculture is still the dominant employer in India, but

the service sector is quickly taking over. From 1999-00 to 2009-10, employment in
the service sector increased by 25% as shown in Figure 2:
Rising share
Share of services in total employment
(In %)
25.5
24.5
23.5
22.5
21.5
20.5
1993-19941999-20002004-20052009-2010
FIGURE 2: Share of Services in Total Employment
Source: https://www.thehindubusinessline.com/opinion/columns/c-p-chandrasekhar/indias-services-sector-
boom-has-failed-on-the-jobs-front/article25540761.ece
This rise was particularly observed in the construction sector. The total employment
in the construction sector increased from 17 million in 2000 to 50 million in 2011-12
(double from 2004-05). Thus, the share of the construction sector in total employment
127
increased from 4.4% in 1999 – 2000 to 10.5% in 2011 – 12.
Business
NoTES According to the National Sample Survey Organisation (NSSO) report on Employment
and Unemployment Situation in India in 2009-10, for every 1000 people employed in
rural India, the share of employment is as shown in Table 3:
TaBLE 3: Share of Employment Over Three Sectors of Economy
Total Number of People Employed in People Employed in People Employed in

People Employed Agriculture Manufacturing Services
Rural India
1000 679 80 241
Urban India
1000 75 242 683
Studies further indicate that the employment growth of the service sector in both
rural and urban areas is steadily moving from low-income jobs to high-income jobs.
 Contribution towards human development: The service sector provides

valuable services towards human development, such as health services,
education, IT and IT Enabled Services (ITES), skill development, health tourism,
sports, and cultural services. These services help to empower and improve the
quality of life of the public at large.
 Contribution towards Foreign Direct Investment (FDI): A modest growth of
the service sector has streamlined the flow of FDI into India. The combined FDI
share of financial and non-financial services, computer hardware and software,
telecommunication and real estate was 40.5% of cumulative FDI equity during
April 2000 – December 2012. If the construction sector is also included, then the
FDI inflows increase to 47%.
 Contribution towards infrastructure development: The service sector plays a
key role in developing, expanding and managing transportation and
communication infrastructure. The transport, storage and communication
contributed 7.1% (at current prices) to the GDP in 2011-12.
 Contribution towards IT and ITES growth: The IT and ITES industries have
four key parts:
 IT services
 Business Process Outsourcing (BPO)
 Engineering services, and Research and Development (R&D)
 Software products
Over the year, this industry has generated considerable revenue and
employment in the Indian economy. According to NASSCOM, the IT-BPM sector
(excluding hardware) revenues of India were $ 167 billion in 2018. The sector is
projected to create 1 lakh IT jobs in 2019-20.
 Development of social services: The service sector also plays a significant role in
the development and expansion of some social services, such as sports and
cultural services. These are core sectors of job creation and a vehicle of cultural
128 identity. They promote valuable social services and enrich the society.
9.2.2TRENDS IN SERVICE SECTOR GROWTH NoTES
According to a report by IBEF, the service sector is poised for strong growth in the
coming years. Some key trends are as follows:
 It has grown at a CAGR of 6.25% from 2012-2019 (at current prices) to reach
$ 1,294.41 billion.
 It will continue to be a major employment provider. As of 2018, it provided
direct employment to 34.49% of India’s population.
 It will continue to contribute significantly to the total exports of India. In 2017,
India was the 8th largest exporter of commercial services. In the first half 2018-19,
the exports of services amounted to $ 38.95 billion.
 It will continue as a major contributor of FDI inflows in India. In the period of
April 2000-December 2018, the service sector received FDI inflows of $ 70.91.
 The key performers in the service sector are as follows:
 Aviation: From 2011 to 2017, the air passenger traffic in India quadrupled from
59.87 million to 117 million passengers.
 Tourism: The earnings in the tourism in 2017 were $ 27.7 billion, which was
an increase of 20.8% on a year-on-year basis.
 IT-BPM: Revenues from the IT-BPM industry increased by 8.38% year-on-
year from $ 167 in 2018 to $ 181 billion in the first quarter of 2019.
1. The services sector is calledof an economy.
a. primary tier b. secondary tier

c. tertiary tier d. quarterly tier
2. Which sector is the biggest employment generator in India as of 2018?

a. Services b. Manufacturing
c. Agriculture d. Construction
9.3 BANKING REFORMS AND CHALLENGES

India’s financial sector is dominated by the banking industry. It has several structural
weaknesses, which cannot be removed without radical reforms.
Indian banks have around $ 150 billion in non-performing assets (NPAs) or about 15%
of total loans. Public sector banks hold a majority of these NPAs. In early 2018, the
government injected a package of $ 14 billion followed by $ 6.8 billion in early 2019
to help the banks. To improve recovery rates, the government has also implemented
several key amendments to the bankruptcy code. However, these reforms are not
sufficient, as they do not resolve structural challenges such as:
 High level of government involvement in the financial sector

129
 Inadequate financial inclusion of a large scale of population
Business
NoTES  Wasteful misallocation of capital

 Poor governance
These problems arise because there are two competing forces in the country, which
are difficult to reconcile. Out of a straight line, the Indian state needs compliant
banks to lend to favoured sectors and finance the government by purchasing bonds.
On the other hand, there are capital requirements of businesses and consumer
requirements for basic banking.
Let us discuss the structural problems in the banking sector of India.

 High level of state ownership: The public sector banks own about 70% of
deposits and 50% of loans. Although they are listed on the stock market with
minority shareholders, these banks are mostly used as the tools of the
government policy. The top appointments in banks are politically influenced.
Ministers decide capital allocations after evaluating their impact on the fiscal
deficit and other funding priorities.
 Distorted financial system: About 25% of loan share is through private banks.
Due to the existence of public banks, private banks choose to operate in
commercially profitable segments. As a result, public banks have to bear most of
the cost of servicing remote areas and unprofitable accounts. This has led to
artificially-high valuations for some private sector banks.
 Liquidity risks: The deposit base of private banks is not adequate to finance
lending growth. Their high loan-to-deposit ratios make their liquidity vulnerable
in wholesale money markets.
 Financial exclusion: There are still around 190 million people in India who have
no bank account.
 Constrained credit: To improve the capital ratios of banks, the Reserve Bank has
imposed a Prompt Corrective Action Plan. As a result, more than half of the
public sector banks cannot expand lending, which hurts small borrowers, such as
farmers.
 Misallocation of capital: The government prefers public sector banks to grant
loans to its business backers and state-owned enterprises, which become NPAs in
the downturn of the economic cycle. Multiple governments have been unwilling
to deal with bad debts, which ties up their capital.
 Shadow banking: It is a term used to describe the non-bank financial
intermediaries which provide financial services, such as loans and other services
to individuals or business entities. This type of banking is usually related to risky
investments, pawnshop and peer-to-peer lending. Shadow banking is
widespread in India. As of March 2019, its share in the total loan share is 25%.
Just as banks, these institutions use short term borrowings to finance long-term
loans. However, for funding, they rely on volatile money markets and interbank
loans, which increase their risk. On September 2018, IL&FS, an infrastructure
finance group, defaulted on short-term lending and required a bailout. The
exposure of Indian banks to shadow banks is also threateningly high, as they
130
have lent about $70 billion to shadow banks (40% of the banking sector’s capital).
 Corruption and governance: Since 2018, banking frauds amounting to more than NoTES
$2.5 billion have come to the public’s attention. This includes the $2 billion case
of the Punjab National Bank by companies associated with the celebrity jeweller
Nirav Modi and his uncle Mehul Choksi. The private sector banks are also not
doing well. The CEOs of several reputed private banks have exited in
questionable conduct. For example, Chanda Kochhar, the former CEO of ICICI
Bank (a large private sector bank), resigned on October 2018 on charges of
having a conflict of interest. She has been accused of granting loans from the
ICICI Bank to a company founded by her husband.
The above challenges require some structural reforms to the banking sector. The
reforms are as follows:
 Full privatisation of public sector banks: This will allow banks to operate
autonomously without any interference from the government. The government
will benefit, as it will get cash funds and will be able to remove future capital
claims on the budget.
 Consolidation of the banking industry: The consolidation of the banking
industry will help to remove poorly managed lenders.
 Reform of shadow banks: There must be an amendment in the law to reduce
regulatory arbitrage of shadow banks. They must meet the requisite standards of
capital requirement to the letter and the spirit.
 Improvement in financial inclusion: To bring in financial inclusivity,
commercial financial groups and private banks may be given subsidies to
operate in low-profit sectors. Public banks may be roped in to provide limited
services to target sectors.
However, the above reforms are difficult to implement due to the following issues:
 Resistance from all political parties to privatise banks
 Protest from trade unions and employees against deregulation due to fear of job
loss and a more competitive employment environment
 Pressure from the government on the RBI to lower interest rates on lending and
recognise NPAs
3. Which of the following is a structural weakness in the Indian banking sector?
a. Deregulation of banks b. Existence of only state-sponsored banks

c. Financial inclusion d. Shadow banks
Due to lowering performance and asset quality, the RBI asked the board of a
bank to reconsider the fourth 3-year term given to its CEO. Which bank was that and who was the CEO?
Chanda Kochhar, ICICI Bank
Shikha Sharma, Axis Bank
Rana Kapoor, Yes Bank
Usha Ananthasubramanian, PNB Bank
131
Business
NoTES 9.4 CURRENT INDUSTRIALISATION TRENDS AND INDUSTRIAL POLICY E
After the agriculture sector, the Small and Medium Enterprises (SMEs) are the
second largest employment generators in India. According to the National Sample
Survey (NSS), the sector has created 11 crores jobs in the rural and urban areas of the
country in 2015-16. The sector contributes around 31% to India’s GDP.
Figure 3 shows the contribution of SMEs in the national economy at current prices:
Share of SME Share of MSME

Year SME GVA Growth (%) Total GVA Total GDP
in GVA (%) in GDP (%)
2011-2012 2583263 - 8106946 31.86 8736329 29.57
2012-13 2977623 15.27 9202692 32.36 9944013 29.94
2013-14 3343009 12.27 10363153 32.26 11233522 29.76
2014-15 3658196 9.43 11481794 31.86 12445128 29.39
2015-16 3936788 7.62 12458642 31.60 13682035 28.77
FIGURE 3: The Contribution of SMEs in the National Economy
Source: MSME Annual Report (http://ficci.in/spdocument/23035/Key-to-SME-Growth.pdf
The share of SMEs in the overall exports stands at 45% and in manufacturing output
at 34%.
Section 7 of the MSMED Act, 2006 has identified three classes of SMEs:
 Micro enterprise: A unit producing goods or rendering services with the
maximum annual turnover of INR 5 crores.
 Small enterprise: A unit producing goods or rendering services with an annual
turnover of INR 5 crores-75 crores.
 Medium enterprise: A unit producing goods or rendering services with an
annual turnover of INR 75 crores-250 crores.
The contribution of MSMEs to the total industrial sector is more than 80%. They
employ about 117 million people. They contribute more than 40% to industrial
output and exports. However, there is still a considerable unidentified potential in
this sector, which needs to be tapped.
A majority of MSMEs in India do not have access to structured finance from banks.
This could be because more than 50% of MSMEs in India are rural enterprises in low-
income states. Therefore, they are a priority sector to focus on for inclusive economic
growth and poverty alleviation.
To allocate funds to MSMEs, alternative sources of financing have been proposed.

They are as follows:
 Factoring mechanism: Factoring mechanism involves the selling of accounts
receivable (borrowers) to a third party (factor) at a discounted rate. This
arrangement is very useful for companies who have inadequate working capital
and cash flow problems. The company pays cash against the credit sales of the
132 customer and obtains the right to receive future payments on those invoices from
the debtors. In February 2012, The Factoring Regulation Act was enacted to
promote and regulate
the factoring business in India. However, much still needs to be done to raise its NoTES
awareness.
 Private equity: Private Equity (PE) investment is another way to raise capital for
MSMEs. This method is not only easier than the public issue, but also requires
minimum regulation. Currently, PE investments in India are tilted towards
larger businesses; they still have to gain a foothold on small business
investments. Although venture capital funds and angel investors have shown
interest in MSMEs, much still needs to be done. The regulatory authority has
taken a crucial step in the listing of companies on the MSME exchange. But the
market for public issues of MSMEs is in a nascent stage and there is a lack of
underwriters to support their PE investments. Another challenge is that MSMEs
balance sheets are under pressure due to heavy reliance on debt. They need to
shift their focus from debt to equity capital mix to grow in a healthier way. This
alternative funding method will improve their balance sheets, increase their
capacity to bear the volatile business environment, and make them more flexible
in determining the return on investment.
 Crowdfunding: It is also known as democratised funding, this is a web-based
tool that involves raising capital from various lenders through a social platform.
This concept is also in nascent stage in India, whereas it is a major source of
raising capital in the US, UK, and China. SEBI is considering a framework to
promote, streamline and regulate crowd funding in India.
 Peer to Peer (P2P) lending: This is a popular form of crowdfunding where
interested investors and borrowers with matching requirements connect to fund
a venture, without involving a formal financial institution. It does not require
collaterals and offers affordable rates of interest, which are lower than of the
banks. This scheme allows investors with extra cash to fund lucrative ventures.
However, in India, this funding concept is at its nascent stage and unregulated.
 Fin-tech start-ups: These act as intermediaries between banks/NBFCs and
borrowers. The charge a processing fee from both for a transaction. As against
traditional credit rating agencies, fin-techs arrive at more holistic credit scores,
which help the MSME to build a good credit history. As a result, their loan
applications are processed more quickly.
The aim of the ‘Make in India’ campaign is to transform India as a manufacturing
hub by promoting exports and FDIs, raising industrial productivity, and improving
the ease of doing business. This is expected to create 100 million jobs by 2022 and
increase the share of manufacturing sector to 25% in the national GDP. There are
two main groups of industries that can be leveraged here:
 Open up and enhance India’s traditional unskilled labour-intensive
manufacturing products such as clothing, footwear and toys.
 Become a major player as the final assembly line for high-end product
manufacturing, such as cars, electronics and electrical goods.
The emerging opportunities for the SMEs in the coming years include:
 Going digital and embracing the e-commerce trend to gain a competitive edge
 Adopting social media, mobile phones and cloud technology to open up new 133
opportunities for revenue growth and operational efficiency
Business
NoTES  Taking benefits from government initiatives such as ‘Make in India’, ‘Startup
India’, and ‘Skill India’ to promote entrepreneurial culture
 Taking advantage of fin-tech firms to get accessible and affordable funds for
business
Which of the following is a small enterprise as per Section 7 of the MSMED Act, 2006?
A unit with the minimum annual turnover of INR 5 crores
A unit with the maximum annual turnover of INR 5 crores
A unit with the annual turnover of INR 5 crores-75 crores
A unit with the annual turnover of INR 75 crores-250 crores
Which funding method involves the selling of accounts receivables to a third party at a discounted rate?
a. Factoring mechanism b. Crowdfunding

c. Private equity investmentd. P2P lending
9.5 EMERGING SERVICE SECTORS OF THE INDIAN ECONOMY

There are several service sectors within the Indian economy that are expected to
rapidly grow quite large in the near future. These emerging sectors are as follows:
 Food processing: The food processing sector received FDI of about $ 7.54 billion
from April 2000-March 2017. According to the Confederation of Indian Industry
(CII), this sector will attract up to $ 33 billion FDI over the next decade and
employ about 9 million person-days. Key initiatives to boost this sector include:
 100% FDI in marketing and e-commerce of food products through automatic
routing
 Research in the fertiliser sector with international cooperation
 Enhancement and development of skills in food and food processing industry
 Adoption of international food safety and quality assurance mechanisms
 Good Manufacturing Practices (GMP) and Good Hygiene Practices (GHP)
 Healthcare: The growth in the healthcare market is estimated to be INR 8.6
trillion by 2022. The average growth of medical tourism in the country is 22%-
25%. By 2025, the government will increase health expenditure to 2.5% of the
country’s GDP. The government’s Pradhan Mantri Jan Arogya Yojana (PMJAY)
provides health insurance of INR 5 lakhs to more than 100 million families every
year. Ayushman Bharat National Health Protection Mission is the world’s largest
government funded health scheme. The diversified healthcare sector provides
opportunities for both public and private players. More and more companies are
134 now getting Abbreviated New Drug Application (ANDA) approvals.
 Retail: The retail market is likely to increase by 60% to achieve $ 1.1 trillion by
2020 due to rising disposable incomes, quality of life and digital connectivity.
India’s e-commerce market is phenomenally growing due to robust investment,
rapidly
increasing Internet users, increasing disposable income, entry of foreign players NoTES
and positive demographics. By 2021, the retail market is expected to be shared as
follows: traditional retail (75%), organised retail (18%) and e-commerce retail
(7%).
 Education and training: India has the world’s largest population in the age of
5 – 24 years. This provides a great opportunity for the education sector, which
is forecasted to reach $ 10.1 billion in 2019. India is the second largest eLearning
market after the US. By 2021, the eLearning is expected to reach $ 1.96 billion.
Due to the need for developing skill in the growing economy, education
infrastructure development has assumed considerable significance. The
availability of English- speaking, technology-educated talent and a strong legal
and Intellectual Property (IP) protection framework boost the network.
 Tourism and Hospitality: The Indian tourism and hospitality industry is an
emerging sector that has the potential to provide a large scale of employment
and generate massive FOREX capital. The rising disposable income is a strong
contributor to the growth of domestic and international tourism. During 2018,
foreign tourist arrivals (FTAs) grew by 5.2% year-on-year, and stood at 10.56
million. The sector contributed 8% share in employment generation in 2018,
employing around 41.6 million people in 2018. It is estimated that by 2028, about
52.3 million jobs will be created in this sector. International hotel chains are
increasing their footprint in the country, while debt-ridden domestic hotel chains
are consolidating to improve their profitability.
7. How much FDI is proposed for marketing of food products?
a. 25% b. 50%
c. 80% d. 100%
8. The world’s largest centrally funded health scheme is.
9.6 SUMMARY
 The service sector is the tertiary sector in an economy, after agriculture (primary
sector) and manufacturing (secondary sector).
 The service sector is the prime contributor to the economy of highly advanced
countries with a high per capita income.
 The service sector contributes to GDP growth, expands agriculture, supports
industrialisation, increases exports, generates a large-scale employment,
contributes towards human and infrastructure development, increases FDI
inflows, contributes to IT and ITES growth, and develops social services.
 India is the eighth largest service sector country in the world. In the coming
years, the service sector in the country is forecasted to rise exponentially in
various sectors, spurred by government initiatives, infrastructure development,
rising incomes of the middle class, and increasing digital connectivity.
 India’s financial sector is controlled by public sector (majority share) and private
sector banks, as well as NBFCs (shadow banks). The sector is riddled with
various structural weaknesses that need to be resolved firmly to ensure strong 135
economic growth and avoid financial crisis.
Business
NoTES  After the agriculture sector, the SMEs are the second largest employment generators.
Primarily based in rural areas, the SMEs have received considerable government
interest in the form of schemes and funding to ensure that they continue to
contribute to the national GDP. However, they still face a considerable problem
in procuring funding and capital. Several new initiatives such as crowdfunding
and fin-tech start-ups have now eased their funding options, but they still need
to be taken up on a larger scale.
 The emerging services in India, which are poised for a strong growth in the near
future, are food processing, healthcare, retail, education and training, and
tourism and hospitality.
9.7 KEY WORDS

 Service: The intangible equivalent of a tangible goods.
 Service provision: An economic activity that facilitates a change in the tangible
or intangible assets of customers.
 Gross Domestic Product (GDP): The total monetary value of all the goods and
services produced by an economy in a year.
9.8 CASE STUDY: SHADOW BANKING CRISIS

On September 6, 2018, India’s credit markets were spooked when news of a default
by Infrastructure Leasing and Financial Services (IL&FS) was flashed on television
channels and newspapers. And they were right to fear that—the IL&FS had a
massive INR 91,000 crores debt and there was no near end at sight. This case study
explores the causes of this financial crisis, which threatens to engulf India’s banks
and lending institutions.
IL&FS was founded in 1987 by three financial institutions: Central Bank of India,
Housing Development Finance Corporation (HDFC), and Unit Trust of India (UTI).
The aim was to establish a firm that would provide loans for major infrastructure
projects. A few years later, Life Insurance Corporation India, Orix Corporation Japan
and Abu Dhabi Investment Authority (ADIA) became its largest shareholders. The
current shareholders in the company are as follows:
 LIC – 25.3%
 Orix – 23%
 ADIA – 12.5%
 IL&FS staff – 12%
 HDFC – 9%
 Central Bank of India – 7.6%
 SBI – 6.4%
The main reasons for its failure were:
 Complex company structure: A prime reason for IL&FS’s default was its
136 complex organisation structure. The parent IL&FS owned 69 companies. 135
companies were indirect subsidiaries, 6 companies were joint ventures, and 4
were associate companies. As a result, it was extremely difficult to audit and
monitor the company’s books.
 Source and use of funds: The parent IL&FS company ran up a debt of INR NoTES
91,000 crores on the back of ‘a debt Ponzi scheme’, with just INR 9.83 crores of
equity capital. The parent company would raise debt, which would then be put
as equity in each subsidiary. The subsidiary would then use that equity, which
was listed as debt on the parent company, to raise more debt. This pyramid debt
structure was effective for more than a decade, but when infrastructure projects
were being delayed due to sluggish approvals and environmental clearances,
their problems surfaced. Infrastructure financing is long-term, lasting for 15 – 20
years. Such long- term funds are available through public sector banks.
However, in 2014, when public sector banks started to withdraw funding from
infrastructure projects due to increase in NPAs, developers were left with scarce
options of funding. The projects were stalled due to lack of funds or got delayed
due to environmental clearances. This created an imbalance in IL&FS’ balance
sheet. The company had to pay off short-term money in the form of interest for
long-term loans, which created a cash flow problem.
 Lack of regulation: The role of the board, particularly independent directors,
was also questioned. For years, they knew that the company had a serious asset-
liability mismatch, yet none of them raised an alarm. Even if some of the
independent directors had raised concerns, it was not sufficient to avert the
crisis.
 Ethical issue: Despite the problem with the company’s balance sheets, the credit
rating agencies kept on giving the investment grade to IL&FS, which raises
doubts over their credit evaluation process.
Results
The IL&FS crisis encompasses the entire banking and credit sector of India, ranging
from premium banks like SBI and HDFC to LIC. As of now, the government of India
has stepped in and taken over the board. It has appointed a new board led by Uday
Kotak, the vice-chairman of Kotak Mahindra Bank, to prepare a resolution plan. The
solution is being awaited.
Conclusion
The IL&FS crisis brings to the fore three key questions regarding the banking sector
in India:
1 What measures could have been taken to avoid the IL&FS default?
2 How will this crisis impact the infrastructure financing in India?
3. How does the banking industry evaluate credit risk in future?
Source: https://www.xamnation.com/nbfc-crisis-case-study-on-ilfs/
http://www.forbesindia.com/article/boardroom/ilfs-the-debt-pyramid/51489/1
QUESTIONS
1. The IL&FS crisis is being compared with the Satyam scandal. Read about the two
cases and compare the points.
(Hint: Both cases raise concerns over the source of funding, lack of regulation
and ethical issues in the Indian corporate system.)
137
Business
NoTES 2. What are the possible impacts of IL&FS crisis? What are the solutions?
(Hint: Loss of investor confidence, widened fiscal deficit, increased litigation
of similar cases in National Company Law Tribunal (NCLT), credit crunch for
infrastructure financing, writing up off a large amount plunging the entire
banking industry into crisis.)
9.9 EXERCISE
1. Describe the importance of service sector in India.
2. Discuss a few important trends that effect the service sector.
3. Elaborate various banking reforms and challenges.
4. Explain the current industrialisation trends.
5. Describe the Industrial Policy Environment for the SME sector.
6. Explain the various service sectors of the Indian Economy.

Topic Q. No. Answer
Understanding Service Sector 1. c. tertiary tier
2. c. Agriculture
Banking Reforms and Challenges 3. d. Shadow banks
4. b. Shikha Sharma, Axis Bank
Current Industrialisation Trends and 5. c. A unit with the annual turnover of
Industrial Policy Environment for the INR 5 crores-75 crores
SME Sector
6. a. Factoring mechanism
Emerging Service Sectors of Indian 7. d. 100%
Economy
8. Ayushman Bharat National Health
Protection Mission

SUGGESTED BOOKS
 Saleem, S. (2015). Business Environment. [Place of publication not identified]:
Private Limited.
E-REFERENCES
 India’s services sector boom has failed on the jobs front. (2019). Retrieved from
https://www.thehindubusinessline.com/opinion/columns/c-p-chandrasekhar/
138 indias-services-sector-boom-has-failed-on-the-jobs-front/article25540761.ece
 (2019). Retrieved from http://ficci.in/spdocument/23035/Key-to-SME-Growth.pdf
10
Global Environment
Tabl e o f Contents
10.1 Introduction
10.2 Globalisation and its Impact on the Indian Industry
10.3 Effects of Globalisation
10.4 Mode of Entries in International Market
10.5 Types of International Trade Strategies
10.6 Environment for Foreign Trade and Investment
10.7 Exchange Rate Movements and their Impact
10.8 Globalisation Trends and Challenges
10.9 Balance of Payments Trends
10.10 Summary
10.11 Key Words
Tabl e o f Contents
10.12 Case Study
10.13 Exercise
Global
LEARNING OBJECTIVES NoTES

Describe globalisation and its impact on the Indian industry
Identify the effects of globalisation
Identify various modes of entries in international market
Identify various types of international trade strategies
Describe the environment for foreign trade and investment
Describe the exchange rate movements and their impact
Identify different trends and challenges of globalisation
Identify the trends related to the balance of payments
10.1 INTRODUCTION
In the previous chapter, you studied about the business environment of the service
sector. You studied about the importance of service sector in India. The chapter
discussed about the banking reforms and challenges. The later section of the chapter
described the emerging service sectors in Indian context.
No matter wherever you are in the world, you are touched by globalisation. You may
like it or hate it, but you cannot ignore it. Streets of New York or Old Delhi, you will
find most of the people in denims. McDonald’s is one of the most recognised brands
in the world today, serving more than 119 countries. For the first time in the history
of mankind, people-to-people exchange has spread to such a vast global level. On
one end, they are working together in multinational corporations (MNCs) for shared
goals, and on the other end, they are exchanging their culture and viewpoints on
social media platforms.
If globalisation has brought people and cultures together, then it has also touched
some raw nerves. The free migration of workers have generated a feeling of
protectionism among countries and started anti-immigrant movements in the US and
Europe. Farmers in India feel threatened by the invasion of MNCs who are bringing
in genetically modified products and patents over ‘local’ plants and seeds. People in
the US want to ban ‘illegal’ immigrants from having access to public services.
There are myriad arguments for and against globalisation, but one thing is certain.
Globalisation is here to stay because technologically, we’ve come too far and simply
cannot remain isolated. Therefore, it is crucial that you understand the aspects and
impacts of globalisation so that you can leverage it effectively for your business.
This chapter describes the concept of globalisation and its impacts, modes of
entries in the international market, types of international trade strategies, and the
environment for foreign trade and investment. You will also learn about exchange
rate movements and their impacts, globalisation trends and challenges, and balance
of payment trends.
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10.2 GLOBALISATION AND ITS IMPACT ON THE INDIAN INDUSTRY
Globalisation is defined as the rise in economic interdependencies on a global
scale. It is an ongoing process that opens world markets and amalgamates societies
and cultures. It dismantles the trade barriers between countries and increases the
interchange of goods and services across nations. The main aspects of globalisation
are:
 Alignment of local economies with global economies through free trade

 Foreign direct investment (FDI) flows
 Flow of capital
 Technological advancement
 Easier global communication
 Large-scale migration
 Sharing of cultural values
 Competitive advantage through easy access to low cost materials and labour
 Investment opportunities
Globalisation of the Indian economy started in 1991 after the Indian government
took a series of economic reforms to resolve the severe balance of payment crisis.
The Gulf War had just ended. India had to pay a massive import oil bill while
the collections from exports were meagre. The total trade deficit was INR 17,369
crore. Making the crisis even more serious, India had made high-cost external
commercial borrowings and non-resident deposits on which it was going to default.
As a major policy change, the government of India initiated a new economic reform
called Liberalisation, Privatisation, and Globalisation (LPG). The purpose of the
LPG reform was to make the economy more efficient, fast growing, and globally
competitive. The government introduced the following measures:
 Devaluation: To maintain the equilibrium of the Balance of Payments (BOP), the

Indian currency was devalued by 18-19% in the international forex market.
 Disinvestment: Most of the private sector enterprises were sold to private bidders
to generate revenue, make enterprises more efficient, and offload the
government’s burden.
 Dismantling: The industrial licensing ‘raj’ was dismantled. At present, only five
industries are under the compulsory licensing policy due to environmental safety
and strategic conditions. These are:
 Distilleries of alcoholic drinks
 Tobacco products manufacturing units
 Electronic aerospace and defence production units
 Industrial explosives units
142  Hazardous chemicals, such as:
 Hydrocyanic acid and its derivatives
Global
 Phosgene and its derivatives NoTES

 Isocyanates and diisocyanates of hydrocarbons
 FDI: Investment from foreign companies was allowed across a wide range of
industries, through an automatic route.
 Non-resident Indian (NRI) scheme: The NRI and overseas corporate bodies
(having more than 60% stake by NRIs) were offered concessions and facilities for
FDI.
Almost 30 years from LPG reforms, the Indian economy stands tall in the global
map. From a potential defaulter, globalisation has made India the world’s seventh
largest economy by GDP. On the other hand, it has generated the highest level of
income inequalities in the Indian population. Let’s consider both the positive and
negative effects of globalisation on the Indian economy.
The following are some of the positive effects of globalisation on the Indian economy:
 Growth of GDP: In 1980-90, the GDP of India was just 5.6%. In 1993-2001, the GDP
increased to more than 7%, and has mostly stayed at that level on a year-to-year
basis. The current estimate of GDP stands at 7% for 2018-19.
 Increase in FOREX reserves: In 2001, the Reserve Bank of India (RBI) had forex
reserves of $39 billion. By March 2019, they have increased to $ 402 billion, as
shown in Figure 1:
FIGURE 1: Growth of FOREX Reserves in India
 FDI inflows: From 1991 to 2006, the cumulative FDI inflows were $43.39 billion.
The following industries were the top gainers:
 Computer software (18%)
 Services (13%)
 Telecom (10%)
143
 Transportation (9%)
Business
NoTES  Global outsourcing: The availability of cost-effective, highly skilled, English speaking,
and technologically proficient local talent has made India a top destination for
the global outsourcing business. In 2017, India’s share was 52% in the global
outsourcing market.
 Market capitalisation: India is today the eighth largest country by market
capitalisation. India’s market capital is $2.12 trillion, which is larger than that of
Germany’s $2.08 trillion. The world’s top capital markets as of March 2019 are:
1. US: $30.17 trillion
2. China: $7.16 trillion
3. Japan: $5.73 trillion
4. Hong Kong: $5.53 trillion
5. UK: $3.27 trillion
6. France: $2.43 trillion
7. Canada: $2.15 trillion
8. India: $2.12 trillion
9. Germany: $2.08 trillion
10. South Korea: $1.45 trillion
 Billionaires rising: As per the Forbes list 2018, India has the third largest number
of billionaires after the US and China. As of 2018, there are 131 billionaires in
India with assets worth more than the public sector undertakings in India.
The following are some of the negative effects of globalisation on the Indian economy:
 Exploitation of child labour: India has the largest number of child labourers in
the world. As per official records, there are more than 12 million child workers in
India. Some non-government organisations (NGOs) claim that the actual figure is
up to 60 million. The main causes of child labour are poverty and lack of
financial security. After LPG reforms, the child labour has drastically increased,
as the role of the public sector was reduced. Since private sectors operate only for
profit, the general financial insecurity has increased.
 Neglected agriculture sector: Agriculture is the primary pillar of Indian
economy. About 58% of Indian population rely on it for their livelihood. The
LPG reforms have boosted the manufacturing and services sector, but have
neglected the agricultural sector. Farmers’ suicides due to debt burden are issues
of grave concern. The lack of public investment and the presence of
intermediaries between sellers and consumers are the two main issues for their
debt burden.
 Job insecurity: LPG reforms have dwindled public sector jobs, which offered
more security and benefits than private sector jobs. Due to this job insecurity,
there is a huge imbalance where the skilled people are more but jobs are less. A
single government job for a peon invites millions of applicants, and some of them
are even qualified engineers and MBAs. The social insecurity has also increased
the
144 rates of crime and fraud across India.

Global
 Poverty and unemployment: The gap between the rich (haves) and the poor (have NoTES
nots) has increased significantly. As of 2012, 22% of its population was below the
poverty line. Malnutrition, child labour, and crimes have increased. A large
section of Indian youth is unemployed and survives on subsistence wages.

1. Which period in India received the first thrust of globalisation?
a. 1973-74 b. 1990-91
c. 2002-03 d. 2014-15
What does LPG mean in terms of economy?

Which of the following is a benefit of globalisation to India?
a. Forex reserves increase b. Decrease in child labour

c. Green revolution d. Job security
10.3 EFFECTS OF GLOBALISATION

Globalisation has brought in several positive and negative effects. Let’s explore
them.
Positive Effects of Globalisation

The following are some of the positive effects of globalisation:
 Global market: Globalisation enables easier access to cheaper raw materials
and labour. It also enables easier access to international markets. This promotes
industrial growth. Competitive companies gain the ability to acquire other
businesses to grow inorganically. They develop strategic partnerships with local
players to capture a larger market share.
 Cross-cultural exchange: Culture refers to the values and beliefs of a certain group
of people that shape their behaviour. Globalisation has spread the American
culture across the planet. Before globalisation, women were not encouraged to
work in several countries; even if they were, they would do traditional jobs such
as teaching or nursing. With globalisation, the number of women workers joining
the workforce in non-traditional sectors has increased. Another example is that
like the US, most countries have started to understand the value of time.
 Foreign trade: Globalisation has expanded foreign trade across the world. Popular
brands from the US and Western Europe can be seen anywhere in the world. This
has boosted exports for developed countries and created jobs in developing
countries. World Trade Organisation (WTO) has emerged as a powerful
organisation with far-reaching influences on international trade policies, taxes,
and tariffs. More and more countries are depending on trade, foreign
investments, and global financial markets.
 Competition: Globalisation has increased global competition among companies.
Companies are investing in Research & Development (R&D) to develop more
145
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NoTES innovative products. More and more young people are confident of setting their
own ventures and becoming entrepreneurs.
 Foreign investment: Companies and institutions in developed countries prefer
to invest in profitable business ventures in developing nations, instead of banks,
as it enables them to earn good profits without any efforts. However, defaults in
economies in third-world countries make them a risky investment.
 Advanced technology: A positive impact of globalisation is the rapid
advancement in technology and global communication. The phenomenal
expansion of smartphones and their reach to the person at the lowest level of
income in developing countries have led to the rapid development of start-ups,
which are effectively planning and implementing venture to bring benefits to the
public directly.
 Legal effects: Globalisation has made people aware about basic human rights.
Consequently, causes such as environmental protection, rights of workers, and
women empowerment have amassed global appeal and movement. Due to
international courts of justice and increased coordination among countries, it has
now become convenient to apprehend and extradite loan defaulters and
criminals in hiding. Countries are also cooperating to curb global terrorism and
block funds of organisations supporting terrorist movements.
 Culture: Globalisation has brought together cultures of the world. It is due to the
globalisation only that the Indian food has become popular worldwide and
Barbie has become the most popular doll in the world. Films, music, books,
and other art forms have spread easily through people-to-people exchange via
social media platforms. Global tourism has increased impressively, with all
countries big or small welcoming people from across the world to visit their
countries.
 Poverty eradication: Before globalisation, several resource-rich, developing
countries did not know how to use their resources. Most of their population was
uneducated and employed in agriculture or mining. They lacked the
infrastructure to transport raw materials and goods. After globalisation,
developing countries learned from foreign investors on how to leverage their
resources efficiently. Local populations realised the benefits of education and
they started sending their children regularly to schools to make them
employable. The living standard of families improved. Suddenly, a lot of people
had more disposable income than ever before in their lives. Although there still
needs to be done in terms of poverty alleviation, particularly in reducing the gap
between the rich and the poor, globalisation has contributed significantly to
raising a large section of population above the poverty line.
 Employment situation: Globalisation has provided jobs to people in developing
nations. Through outsourcing, millions of people in India got jobs and this
alleviated a large section of world population from poverty.
 Education: Globalisation has increased access to higher education in foreign
countries. Now, more and more students are availing student loans to study in
the prestigious universities in foreign countries to make them employable for
high
146 paying jobs.
Global
Negative Effects of Globalisation

NoTES
The following are some of the negative effects of globalisation:
 Terrorism: After globalisation, terrorism has also increased due to the easy
movement of people across countries. After 9/11 attacks, airports around the
world beefed up their security. Now, it has become a common practice for
normal citizens to be body screened at railways, airports, hotels, markets, or
convention centres.
 Job insecurity: When companies decided to shift their manufacturing bases to low-
cost countries, many local people lost their jobs. In countries such as India, public
sector enterprises dwindled after globalisation. Private companies work for the
profit motive and thus seek cheap labour. As a result, they short charge their
employees by expecting them to work for more hours and have a quick hire and
fire policy.
 Price fluctuation: Industries cut their production costs by moving their factories
to countries of cheap labour and then sell their goods at different prices in the
world markets. For example, to compete with Chinese products, which are
offered at lower costs, many companies in the US were forced to slash their
prices to retain their customers.
 Currency fluctuation: The US dollar is the currency of doing international trade.
Therefore, local currencies in developing countries fluctuate relative to the dollar
price.
 Spread of fast foods chain and fast fashion: Fast food brands such as McDonald’s,
KFC, Domino’s, and Dunkin Donuts have changed the food habits of people
worldwide. Their food is cheap and tasty, but high in fat, sugar, and salt. This
has increased the obesity levels among the world population to alarming degree.
Fast fashion companies like H&M and Zara offer fashionable clothes at very
cheap prices. They are able to offer these low-priced dresses because they get
most of their manufacturing done in cheap labour countries, where workers
work for long hours in hazardous conditions. The Rana Plaza accident in
Bangladesh is one such example.

Globalisation has:
Lowered the standard of education in the developing countries
Made the American culture unpopular
Made local companies less competitive
Removed poverty to some level
Globalisation has provided jobs and raised the job security in India. (True/ False)
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NoTES
10.4 MODE OF ENTRIES IN INTERNATIONAL MARKET
A company can enter a new global market through various modes of entry including:
 Exporting: It is a traditional mode of entry where a company sells its goods/
services in a foreign land, without establishing its operations there. Exporting
can be:
 Direct exporting: In this approach, a company directly exports its products/
services to an international market. This enables the company to have greater
control on its marketing and operations. For example, the Austrian energy
drink Red Bull entered India via the direct exporting route.
 Indirect exporting: In this approach, a company employs an agency in the
foreign country to handle its product or service. For example, the US chewing
gum company Wrigley entered the Indian market by using the distribution
outlets of Parrys, a local confectionary company.
Table 1 lists the favourable conditions, benefits, and drawbacks of exporting:
TaBLE 1: Conditions, Benefits and Drawbacks of Exporting
Favourable Conditions
Benefits Drawbacks
for Exporting
Little product Distribution of surplus High cost of starting up in
adaptation required in case of direct exports
the foreign market
Close proximity of Cheap, maximum economy Less control on distribution of
distribution channels to of scale due to use of existing products
the plant facilities
High production costs Quick market access High cost due to the
in the foreign market involvement of intermediaries
Liberal policies for Control over market High tariffs and trade barriers
import selection increase costs
Political risk in foreign Safe as it minimises risk and Difficulty in product
land investment customisation
 Licensing: In this mode of entry, a company (foreign licensor) sells a right to a

local manufacturer (licensee) to produce its product or service. The foreign
licensor invests its own capital in the venture. The licensee pays a fee to get the
royalty from the foreign licensor to use its trademark, business system, and
format. For example, Walt Disney Corporation used the licensing mode to enter
India.
Table 2 lists the favourable conditions, benefits, and drawbacks of licensing:
TaBLE 2: Conditions, Benefits and Drawbacks of Licensing
148
Favourable Conditions for
Benefits Drawbacks
Licensing
Barriers to importing and Minimum risk of Knowledge spillover
investment investment
Global
Favourable Conditions for NoTES

Benefits Drawbacks
Licensing
Legal protection is available in Cost-effective and Loss of goodwill due to
foreign market high return on poor quality maintained
investment (ROI) by the licensee
Low sales potential in foreign Ability to avoid trade Threat of the licensee
market barriers becoming a future
competitor
Huge cultural gap Quick access to Less control over
foreign markets manufacturing of
products or use of asset
by the licensee
Lower capability of the licensee to Utilises the expertise Limited license period
become a competitor of licensee
 Franchising: In this approach, a company (franchiser) sells the right to use its
trademark and sell its products or services to a semi-independent local business
(franchisee). The franchisee bears the cost and risks of establishing the operations
in the foreign market. For example, McDonald’s and KFC entered Indian market
through franchising.
Table 3 lists the conditions, benefits, and drawbacks of franchising:
TaBLE 3: Conditions, Benefits, and Drawbacks of Franchising
Favourable conditions for

Benefits Drawbacks
franchising
The franchisee has good local Safer than other Lack of quality control
knowledge. modes of entry
Legal protection is available in Ability to avoid trade Lower ROI as franchisor
foreign market barriers only receives a royalty
and not the entire profit
Quick access to Threat of the franchisee
foreign markets becoming a future
competitor
 Joint venture: In a joint venture (JV), a company establishes a new company in a

foreign market in collaboration with a local partner. The reasons could be to:
 Enter into a foreign market
 Share risks and rewards in a specific proportion
 Share technology
 Develop a product jointly as partners
 Conform to regulations by the local government
For example, Singapore Airlines entered the Indian market in a joint venture
with the Tata Group, as it was not possible for them to enter India as a wholly
owned
149
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NoTES subsidiary. Table 4 lists the favourable conditions, benefits, and drawbacks of a
joint venture:
TaBLE 4: Conditions, Benefits, and Drawbacks of Joint Venture
Favourable Conditions of
Benefits Drawbacks
Joint Venture
Barriers to importing and Overcomes ownership and Difficult to manage
government restrictions on cultural barriers conflicts
foreign ownership
Huge cultural gap Optimum use of resources Dilution of control
of two companies
Impossibility of fair pricing Less investment needed Riskier venture than
of assets exporting, licensing, and
franchising
High sales potential Useful learning experience Less protection of trade and
technology secrets
Political risk Technological capability Costly venture
Availability of good Vulnerable to political and
local partners cultural backlash
 Mergers and acquisitions: A merger is a process where two or more companies

combine into a single entity to accumulate their mutual assets and liabilities. The
merger enables them to:
 Achieve economies of scale
 Avail tax benefits
 Get synergy and diversify products/services
After a merger, the merging entities lose their previous identities and assume the
identity of the newly formed entity.
Acquisition, on the other hand, is the process where a company acquires
controlling shares of another company. The acquired company does not lose its
identity after an acquisition. The acquisition may be a friendly acquisition (such
as Walmart acquiring Flipkart) or a hostile takeover (such as L&T Infotech
acquiring Mindtree).
 Strategic alliance: In a strategic alliance, two or more companies formalise an
agreement to share their risks and resources in order to achieve a common set
of objectives, while assuming their independent identities. The strategic alliance
enables them to:
 Expand production capacity
 Increase market share for a product or service
 Develop core technologies
 Use brand image and market knowledge of both entities
150 For example, Motorola formed a strategic alliance with Toshiba to enter Japanese
cellular phone market.
Global
 Foreign direct investment (FDI): In FDI, a company enters a foreign market by NoTES
investing in that country, either through the acquisition of a local entity or by
setting up a new entity. This mode of entry is subject to the local government’s
policies and regulations. For example, LG and Samsung entered India through
FDI route. Table 5 lists the favourable conditions, benefits, and drawbacks
of FDI:
TaBLE 5: Conditions, Benefits, and Drawbacks of FDI

Favourable Conditions of
Benefits Drawbacks
FDI
Barriers to importing and High degree of control over High requirement of
licensing operations resources
Small cultural gap Ability to serve customers High commitment
better necessary
Impossibility of assets to be Ability to meet Restrictive government
fairly priced competitors’ challenges policies
better
Low political risk Possibility of introducing Lower ROI
changes anytime
High sales potential Easy mode of entry Higher risk than other
modes
Better utilisation of Difficulty to manage local
specialised skills resources
Minimum knowledge spill
over
 Outsourcing: This is a method by which a company can reduce its costs and focus
on core operations by transferring a part of work to low-cost suppliers in a
foreign land. It involves both domestic and foreign contracting as well as
offshoring (relocation of a business function to another country).
Table 6 lists the benefits and drawbacks of outsourcing:
TaBLE 6: Benefits and Drawbacks of Outsourcing

Benefits Drawbacks
Quick operations Risk of data privacy breach
Gaining the ability to focus on core Hidden costs
operations, as supporting functions are
outsourced
Sharing of risks Lack of customer focus
Drastic cutting of costs
 Contract manufacturing: In this process, a foreign company hires a local

manufacturer to produce a product or a part of the product. It is a cost-effective
mode of production while utilising local skills and expertise. The foreign firm
retains the control to market and sell the product.
Table 7 lists the benefits and drawbacks of contract manufacturing:
TaBLE 7: Benefits and Drawbacks of Contract Manufacturing
Benefits Drawbacks 151

Cost-effective production Difficulty in maintaining quality standards
Business
NoTES
Benefits Drawbacks
Small and medium enterprise (SME) Risks to local manufacturers
development
Retain of control over the product and/or
process
 Turnkey projects: In these projects, a foreign organisation takes the responsibility

of setting up a new organisation on behalf of a client organisation. The client will
pay the contractor company for planning the infrastructure, constructing new
facilities, and training of staff. After the project is complete, the contractor hands
over the new organisation to the client for initiating the actual operations. For
example, a Singapore based company takes a contract from the Indian
government to set up a smart city project. Such projects depend on various
factors, such as the local government’s policies, competition, and resource
availability.

Which of the following is not a mode of entry in an international market?
Licensing
Importing
Strategic alliance
Joint venture
Which mode of entry enables a company to have the highest degree of control over operations in a foreign mar
Franchising
Strategic alliance
FDI
Turnkey projects
10.5 TYPES OF INTERNATIONAL TRADE STRATEGIES

Companies adopt three types of international trade strategies to guide their way
across foreign markets:
 Multi-domestic strategy: In this strategy, a company focuses on providing
specific, tailor-made products and services in response to local demands
within each foreign market. For example, the MTV channel customises its
programs according to the regions in which they are being broadcasted.
Similarly, Heinz offers a no- garlic, no-onion version of its signature ketchup for
Indian customers.
 Global strategy: This strategy is the opposite of multi-domestic strategy.
Here, a company focuses on being efficient. Its aim is to achieve economies of
scale by offering the same products/services in each foreign market, with a few
152 modifications. For example, Microsoft offers the same programs worldwide
albeit with minor modifications to match local languages.
Global
 Transnational strategy: This strategy is mid-way between the multidomestic NoTES

and the global approach. It focuses on being efficient as well as adjusting to local
preferences. For example, McDonald’s and KFC use the same business format
and efficient processes in their worldwide restaurants, but they adjust their
products to suit local tastes. McDonald’s in France offers wine to customers, as
wine is a staple part of the French diet.

What international trade strategy is adopted by Intel?
Global
Multi-domestic
Transnational
Local
Which international trade strategy is most responsive to local preferences and tastes?
Local
Global
Multi-domestic
Transnational
10.6 ENVIRONMENT FOR FOREIGN TRADE AND INVESTMENT

A favourable environment must be developed and sustained for FDI. Factors to
consider include:
 Clear investment policy and regulations: The FDI policy should be transparent,
protective of investors’ property, and non-discriminatory. There should be
minimum discriminatory restrictions. Whatever restrictions are there, they
should be transparent and clear. They should be periodically evaluated to
determine their cost-benefit ratio. The process of screening investment proposals
should be transparent and efficient.
 Good law enforcement: Good laws must be developed and enforced to protect
intellectual property (IP), enforce contracts, and resolve disputes. The host
country should also have adequate, timely, and effective methods of registering
property ownership. Finally, the domestic legal system should have sufficient
capacity to take up litigation and dispute related matters and settle them on a
timely manner.
 Sustainable environment: As important as it is to attract foreign trade and
investment, it is equally important to sustain them in the long run and use it for
the country’s development. This can be done by promoting innovation and
export growth through special economic zones (SEZs) and industrial parks.
There should be a single window with a single-point authority. It is also
important to follow up with investors after they have established facilities and 153
troubleshoot their problems. There should be coordination among authorities for
export promotion,
Business
NoTES business registration, or land allocation for businesses. Their performance should
be frequently evaluated.
 Incentive planning: Most countries use tax incentives to attract FDI, without
paying attention to whether FDI inflows are proportionally increasing as a result
of these incentives. These incentives should be carefully planned so that any
chances of corruption are avoided. The governments should also promote
linkages between foreign players and domestic players.
 Infrastructure development: Infrastructure is a major reason for attracting FDI.
There should be a clear and fair policy for both public and private providers of
infrastructure services. Private players should be encouraged to play a greater
role in infrastructure development, as they are more efficient than public units.
The regulatory framework for infrastructure investment should be transparent
and have enough safety provisions to address risky long-term investments.
 Synergy between trade and investment: To promote both exports and improve
FDI inflows, countries should coordinate and align their trade and investment
strategies. The common structural bottlenecks should be removed. The export
sectors and destination markets should be diversified. Investments should be
made for developing and enhancing human resource skills. Excess red tape for
investors should be removed. The supply of labour should be aligned with
demand and forecasted for long-term by focusing on a few key market areas that
offer long term potential.
 Responsible business conduct: Finally, there should be strong, regulatory and
institutional frameworks to foster responsible business conduct among
businesses.
Which step will help promote FDI inflow in a country?
Long judicial proceedings
Less red-tapism
Preferential policies for specific countries
Multiple windows with multiple authorities for approval
Fuzzy tax incentives may mostly lead to:
a. IP rights violation b. Crony capitalism

c. Data theft d. Corruption
10.7 EXCHANGE RATE MOVEMENTS AND THEIR IMPACT

Suppose you need to travel to New York. Before you travel, you go to a forex dealer
to get the US currency and pay a specific amount of Indian rupees in exchange. The
exchange rate is the rate at which the Indian rupees will exchange for the US dollar.
The exchange rate of currency changes daily depending on various factors. Before
you learn about these factors, you should realise the importance of the exchange rate
154 movements on a country’s foreign trade.
Global
Table 8 illustrates this relationship: NoTES
TaBLE 8: Effect of Currency Value on Country’s Imports, Exports & Balance of

Trade
Currency value Effect on imports Effect on exports

High, e.g., US Dollar, GBP Less expensive for the More expensive in foreign
Sterling, Euro country markets
Low, e.g., INR More expensive for the Cheaper in foreign markets
country
The difference between the value of imports and that of exports in a given period
determines the company’s balance of trade. A higher exchange rate for a country
deteriorates its balance of trade, while a lower exchange rate improves it.
The factors determining the exchange rate between countries are:

 Differences in inflation: If a country has a steadily lower inflation rate, then its
currency will have a higher value. This will increase the purchasing power of the
currency with respect to other currencies. For example, Japan has a consistently
lower rate of inflation and thus the Japanese Yen has a higher purchasing power.
 Differences in interest rates: You may have heard about the Reserve Bank of India
(RBI) changing the interest rates to control inflation. These changes in interest
rates lower the value of INR. When the Fed keeps the interest rates high in the
US, lenders get better returns. Thus, higher interest rates attract investment and
raise the value of the dollar.
 Current account deficits: India and the US are trading partners. The balance of
trade between India and the US is called the current account. This current
account will include all the payments between India and the US for goods,
services, interests, and dividends. If there is a deficit in the current account, then
it means that India is spending more on foreign trade with the US than it is
earning. In other words, India needs more US dollars that it receives through
exports, and it supplies more Indian rupees than the US demands for its
products. This extra demand for the US dollar lowers the value of INR, until
domestic goods are cheap enough for the US citizens and foreign assets are too
expensive for the Indians.
 Public debt: To stimulate the Indian economy, sometimes the Indian government
offers a stimulus package to provide large-scale deficit financing for public sector
projects. However, this may not generate an adequate response from foreign
investors if the public deficit and debt are high. This is because the inflation rate
will be very high due to debt. If inflation is high, then the debt will be eventually
paid off with cheaper US dollars. In the worst case scenario, the Indian
government has also printed money to pay part of a large debt. However, this
increase in the money supply also causes inflation. If the government is still not
able to pay its deficit, then it must increase the supply of securities for sale to
foreign investors to lower their prices. However, if the risk of defaulting is
evident, then foreign investors will not purchase securities too. Therefore, the
debt rating of a country by rating agencies such as Moody’s or Standard & Poor’s
is a key factor in determining the exchange rate.
155
Business
NoTES  Terms of trade: This is a ratio of a country’s exports prices and its imports prices. If
the country’s exports prices increase at a greater rate than that of its imports,
then the terms of trade are favourable. This means that the country’s exports are
in greater demand, which increases the revenue generated from them. This, in
turn, will increase the demand for that country’s currency and increase its
exchange rate. On the other hand, if the country’s imports prices increase at a
greater rate than that of its exports, then its currency’s value will decline.
 Political stability and economic performance: Foreign investors are likely to
invest more in politically stable countries with good economic performance. If
there is political chaos, such as in Venezuela, then the investors will lose
confidence in its currency and the value of the currency will reach the bottom. As
of 2018, Venezuela is grappling with hyperinflation of 1,000,000% (IMF report).
In conclusion, the exchange rate of a country determines its purchasing power,

interest, rates, inflation, and capital gains from domestic securities. Let’s understand
the impacts of exchange rate movements:
 Impact on inflation: The exchange rate movement affects inflation by:

 Changing the prices of imported goods and services. This directly raises the
consumer price index. For example, a reduction in the exchange rate will
generally increase the price of imported goods.
 Changing the price of commodities, such as oil. A weaker INR will increase
the price of crude oil, as it is traded in the dollar.
 Changing the growth of exports. For example, if the exchange rate of INR
is high, then it increases the prices of exports. On the other hand, if the INR
weakens, then the Indian exports become cheaper.
 Impact on unemployment: Rise in the exchange rate will reduce net exports
and increase the demand for imports. If the demand and output are low, then
businesses will try to control their costs. To do so, they may cut jobs. Some job
losses are temporary. However, if imports are permanently higher than exports,
then job losses will be more permanent in nature.
 Impact on recession: Sometimes when an economy is in recession, its currency
is depreciated (its value is decreased in the free market) to stimulate demand,
increase output, and create jobs. This will improve the balance of trade by
driving higher export sales and widening of output in industries (particularly
exporters). This effect is called the supply chain effect.
A cheaper currency has some downsides also. For one thing, investors may lose
confidence in a weakened currency and may take away their capital (capital
flight). This will make it tough for the government to finance budget deficits and
trade deficits. The cost of imports will be higher than the revenues from exports.
This may cause inflationary risks.
 Impact on balance of payments adjustments: A short-term depreciation may not
be beneficial to improve the BOP because of the low price elasticity of demand
for
156 imports and exports in the short term. In the beginning, there will not be any
change in the number of imports as their contracts have already been signed.
However, the demand for exports will be inelastic with the exchange rate
movement. The
Global
net earnings from exports may be inadequate to compensate for higher spending NoTES
on imports. This may further deteriorate the BOP. This phenomenon is called the
J curve effect, as shown in Figure 2:
The diagram below shows the “J Curve effect” – it shows the time lags between a falling currency and an improved trade balance
Trade surplus
Currency depreciation here
Trade deficit mayTime grow in initialperiod after
period afterdepreciation depreciation
TradeNet improvement
deficitin trade, provided
certain conditions are met
FIGURE 2: J Curve Effect
Source: https://www.tutor2u.net/economics/reference/exchange-rates-macroeconomic-effects-of-currency-
fluctuations
With time, the trade balance will improve because the elasticity of demand for
imports and exports is more than one. This effect is called the Marshall-Lerner
condition.

Which factor will raise the exchange rate value of the INR relative to the US Dollar?
Inflation in India is high at 10%
The country is running trade surplus
The RBI has lowered the interest rates
The export prices are increasing at a higher rate than the imports prices
Which of the following is a benefit of a weaker currency?
Improved balance of trade
Capital flight
Higher cost of imports
Higher agricultural output
10.8 GLOBALISATION TRENDS AND CHALLENGES

Globalisation has significantly affected people and communities around the world.
With technology advancements and increased mobility, globalisation has enabled 157
several economies to touch new heights, but in the process, it has irreversibly
Business
NoTES impacted societies and natural environment. Over the last 30 years, the world has
undergone massive transformation. From $ 50 trillion in 2000, the world GDP has
grown to $ 75 trillion in 2016. The gap between the rich and the poor has increased
tremendously. In 2017, 82% of the global wealth goes to the richest 1% people in the
world (Oxfam report).
If globalisation has to sustain its momentum, then it has to overcome such challenges.
In general, there are three major trends:
 Shifts in production and labour markets: This trend explains how changes in
production, such as through outsourcing and mechanisation, have impacted the
labour markets globally and resulted in job losses. This trend is related with the
increasing gap between rich and poor.
 Quick technology advancements: This trend refers to the rapid technology
advancements in IT, communication, and artificial intelligence. Although these
technologies will pave way for sustainable development, there is a threat for
countries that cannot afford them of being left out.
 Climate change: Economic activity, changes in lifestyle, and growing
urbanisation have adversely affected the natural environment. The climate
change problem needs to be addressed globally.
There are three main challenges to globalisation:

 Job mobility: The largescale shifting of jobs, particularly manufacturing jobs,
from developed countries to developing countries has made globalisation highly
unpopular politically and culturally. Lower-skilled workers in developed
countries who lose their jobs often find it difficult to find alternative
employment, which compensates them equally. This also adds a burden on the
social welfare system of those countries. Due to fewer jobs, less tax is collected,
which is required for funding the social welfare systems.
 Dominance of the West: Western Europe and the US continue to dominate the
international order, despite the rise of China and BRICS. For instance, the heads
of the IMF and the World Bank are either from the US or from the European
Union (EU). However, if western values are forcibly imposed, they may lead to
disastrous results, such as the fall of Arab leaders during the Arab Spring who
were propped up by the Western countries.
 Cultural identity loss: Although globalisation has made it easier for people to
share cultural values, it has also led to the destruction of traditional values in
various societies. The American culture has emerged as a dominant culture with
young people around the world copying their lifestyles, food preferences, and
consumer behaviour. This has shifted the savings balance of several societies,
which have been traditionally frugal and conservative.

Which of the following is a mega-trend of globalisation?
Shifts in the production and labour market
158 Easy access to foreign culture
Global
NoTES
Improved lifestyle
Cheaper goods and services
15. Samantha Nash in the US lost her job in a car-manufacturing plant because her company shifted the plant to Me
a. Shift in technology b. Job mobility

c. Eroding cultural value d. Climate change
10.9 BALANCE OF PAYMENTS TRENDS

The Balance of Payments (BOP) is a statement that summarises all the international
transactions conducted by the residents of a country, involving:
 Goods, services and income

 Financial claims on and liabilities to the rest of the world
 One-sided transactions or transfers (such as gifts)
The BOP helps to determine how much financial capital has flown out of a country
and how much capital has come inside. It is prepared on a quarterly and annual
basis in the domestic currency of the country. It has the following four components:
 Current account: This includes all imports and exports of goods and services,
income receipts and payments from investments, and one-sided transfers of
foreign aid. In a current account, if the amount of debits (imports) is more than
the credits (exports), then the country is in a trade deficit. In a contrary situation
(imports>exports), the country is running a trade surplus.
 Capital account: This account determines the net difference between the sales
of assets of a country to foreign investors and the country’s purchase of foreign
assets. It includes FDI, portfolio and other investments.
 Official reserves account: This account includes gold, foreign currencies, and
special drawing rights (SDRs). SDRs are reserve positions with the IMF.
 Statistical discrepancy: This includes the entries made to balance omissions and
inaccurate transactions in the BOP.
The BOP is recorded in a double entry system, where all transactions are debit or
credit transactions, as illustrated in Table 9:
TaBLE 9: Debit and Credit Transactions In BOP
Debit (= Payments to foreigners) Credit-Receipts of payments from foreigners)

Imports of goods Exports of goods
Transportation and travel expenses Transportation and travel receipts
Income paid on investments of foreigners Income received from investments made
in foreign lands
159
Gifts to foreign residents Gifts received from foreign residents or non-
resident domestic people
Business
NoTES
Debit (= Payments to foreigners) Credit-Receipts of payments from foreigners)
Aid given by the country to foreign Aid received from foreign governments
nations
Overseas investments by residents
For each credit transaction in the BOP, there must be a balancing debit transaction,
and vice versa (double entry system condition). Thus, the current and capital
accounts must sum to be 0 for maintaining equilibrium in the BOP. However, the
BOP’s equilibrium can be disturbed due to the following factors:
 Economic factors: Imbalance between exports and imports, huge development

expenditure, etc.
 Political factors: Restrictive imports policy, such as anti-dumping duty
 Social factors: Changes in lifestyles and consumer tastes, which imbalance
imports and exports
To restore the equilibrium of the BOP, the following measures should be taken:
 Promotion of exports by granting sufficient rewards to manufacturer and
exporters
 Discouraging imports through import substitution and reasonable tariffs
 Reducing inflation
 Controlling the exchange rates by asking all exporters to surrender their FOREX
to the central bank and then rationing the FOREX to licensed importers
 Devaluating the domestic currency in case of the fixed exchange rate
 Depreciating the domestic currency in the free market system
Figure 3 displays India’s BOP in Q3 of 2017-18:
Table 1: Major Items of India’s Balance of Payments

(US$ Billion)
October-December October-December April-December April-December
2017 P 2016 2017-18 P 2016-17
Credit Debit Net Credit Debit Net Credit Debit Net Credit Debit Net
A. Current Account 150.1 163.6 -13.5 130.2 138.1 -8.0 435.6 471.3 -35.6 382.8 394.6 -11.8
1. Goods 77.5 121.6 -44.1 68.8 102.0 -33.3 226.8 345.6 -118.9 202.8 285.5 -82.7
of which:
POL 9.9 29.2 -19.3 8.1 21.8 -13.7 26.5 75.8 -49.2 22.5 61.3 -38.8
2. Services 50.0 29.0 20.9 42.1 24.4 17.8 143.3 85.7 57.6 122.4 72.6 49.8
3. Primary Income 4.9 11.3 -6.4 4.0 10.4 -6.4 14.3 34.9 -20.6 11.8 32.5 -20.7
4. Secondary Income 17.7 1.6 16.1 15.3 1.4 13.9 51.3 5.1 46.3 45.8 4.0 41.8
B. Capital Account and Financial Account 168.8 156.2 12.6 138.7 131.4 7.3 470.9 437.0 33.9 406.8 395.0 11.8
of which:
Change in Reserve (Increase (-)/Decrease (+)) 0.0 9.4 -9.4 1.2 0.0 1.2 0.0 30.3 -30.3 1.2 15.5 -14.2
C. Errors & Omissions (-) (A+B) 0.8 0.8 0.7 0.7 1.8 1.8 0.0 0.01 -0.01
P: Preliminary
Note: Total of subcomponents may not tally with the aggregate due to rounding off.
FIGURE 3: BOP in Q3 of 2017-18
Source: https://www.rbi.org.in/scripts/BS_PressReleaseDisplay.aspx?prid=43403
The main trends of BOP are:
160  Increase in the current account deficit (CAD) (from $ 8 billion in Q3 2016-17 to $
13.5 billion in 2018-19)
Global
 Increase in the trade deficit ($44.1 billion) due to the higher value of imports of NoTES
goods than exports
 Increase in the net services receipts ($17.8 billion in Q3 2016-17 to $20.9 billion in
Q3 3017-18) due to an increase in net earnings from software services and travel
receipts
 Increase in private transfer receipts and remittances by Indians employed overseas
($17.6 billion)
 Decrease in the net FDI in the financial account ($ 9.7 billion in Q3 2016-17 to $ 4.3
billion in Q3 2017-18)
 Net inflow in portfolio investment ($ 5.3 billion in Q3 of 2017-18) due to net
purchases in both debt and equity markets, relative to net outflow ($11.3 billion)
in Q3 last year
 Net receipts of NRI deposits ($ 3.1 billion in Q3 of 2017-18) relative to net
repayments ($18.5 billion) in Q3 last year
 Increase of $ 9.4 billion in FOREX reserves compared to depletion of $ 1.2 billion
in Q3 of 2016-17
16. The BOP summarises all thetransactions of the residents of a country.
a. Personal b. Public
c. Commercial d. International
Which component of BOP determines the net difference between the sales of a
country’s assets and the country’s purchase of foreign assets?
Current accountb. Capital account
c. Official reserves accountd. Statistical discrepancy
10.10 SUMMARY
 Globalisation is the rise in economic interdependencies in the world. It is an
ongoing process of increasing openness of world markets and amalgamation of
societies and cultures.
 Globalisation started in India after LPG reforms in 1990-91. It has been responsible
for the growth of the GDP, rise in FOREX reserves, increased FDI inflows, global
outsourcing opportunities, increased market capitalisation, and rise of
billionaires. However, it has also led to rising cases of child labour, less
agricultural output, farmers’ suicides, job insecurity, and poverty and
unemployment.
 Globalisation has created a global market, facilitated cross-cultural exchange,
promoted foreign trade and fair competition, increased FDI, advanced
technology usage, brought in awareness of legal rights, alleviated poverty,
increased jobs in developing countries, and promoted education. On the flip 161
side, it has also led
Business
NoTES to the rise of terrorism, job insecurity, price and currency fluctuation, and rise in
obesity.
 The various modes of entries in international markets are exporting, licensing,
franchising, joint venture, mergers and acquisitions, strategic alliance, FDI,
outsourcing, contract manufacturing, and turnkey projects.
 There are three types of international trade strategies: Multidomestic, global, and
transnational.
 The environment for foreign trade and investment requires a clear investment
policy and transparent regulations, good law development and enforcement,
carefully planned incentives, infrastructure, synergy between trade and
investment, and responsible business conduct.
 The exchange rate depends on the differences in inflation and interest rates,
current account deficits, public debt, terms of trade, political stability, and
economic performance.
 The three major trends in globalisation are shifts in production and labour
markets, quick technology movements, and climate change.
 The challenges to globalisation are job mobility, dominance of the West, and
cultural identity loss.
 The BOP provides the economic transactions of a country with the rest of the
world over a specified period. It is a double entry system made up of the current
account, capital account, official reserves account, and statistical discrepancy.
10.11 KEY WORDS

 Poverty line: The estimated smallest amount of money that a person or a family
needs to secure the basic necessities of life. In India, a person or family qualifies
for a below poverty line (BPL) list, if his/their annual income is about INR 27000.
 Purchasing power: The amount of goods or services that one unit of a currency
can purchase.
 Capital asset: An asset with more than one year of useful life. Examples include
property, cars, stocks, bonds, and art collectibles.
 Capital gain: The increase in the monetary value of a capital asset relative to its
purchasing power.
 Inflation: The economic trend where the prices continuously rise and the
purchasing power of the currency depletes.
 Devaluation: The process of reducing the exchange rate of domestic currency in
order to make domestic goods cheaper to foreigners. It is only done if the
exchange rate system is fixed. It may increase inflation within the country.
 Depreciation: The process of dropping the purchasing power of the domestic
currency in a free market system where the demand for FOREX is more than the
supply of FOREX of the country.
162
Global
10.12 CASE STUDY: ENTRY OF HUAWEI INTO INDIA NoTES
This case study explores the globalisation strategy used by Huawei, the world’s
second largest telecommunication company, to enter into the Indian market.
Problem
Huawei is a Chinese business-to-business (B2B) company that rapidly expanded into
the global market since 1997. Before that, its name was literally unheard of outside
China. In 2000, the company decided to enter into the Indian market. However, it
faced various challenges:
 Crowded space: The telecommunication space was crowded with various domestic
and international players. In such a space, the company had to make a distinctive
brand for itself as a reliable partner.
 Politically charged history: Ever since the Sino-Indian wars in 1962, India and
China had maintained a cool distance. Clashes between the two troops in the
disputed northern border were not unheard of. In such a scenario, the Indians
regarded the Chinese company with scepticism.
 Cultural perception: For most Indians, the Communist Republic of China was a
closed country. Although neighbours, the people-to-people exchange between
the two Asian giants was very rare. One reason could be attributed to the
language difference; Chinese were mostly non-English speakers, whereas most of
India used English as their business language. Therefore, Huawei found it
difficult to establish trustworthy relations with the Indian businesses community.
 Quality perception: In India, Chinese products were perceived to be of inferior
quality. This was a negative factor for Huawei.
Solution
To overcome these challenges, Huawei decided to invest some time to understand
the Indian market better. The company implemented the following steps:
 Established R&D centres and service centres in the country.

 Allocated 90% jobs locally to the Indians—a fact that worked very favourably in
building a good reputation of the company among the Indians.
 Set up two production plants in Chennai.
 Conducted skill based workshops for Indians with Huawei staff to make them
aware about the international standards. This also helped the company to clarify
the cultural misconceptions the Indians had about the Chinese.
 Sourced most of its components locally, which made them not only cheaper but
also helped the local companies to achieve international quality standards.
Again, the Huawei staff helped the local companies in skill and technology
enhancement.
 Promoted consumer products such as smartphones by establishing strategic
partnerships with local media channels.
163
Business
NoTES  Advertised Huawei smartphones as aspirational products to remove the

perception of low quality of Chinese products.
 Fostered a strong brand culture.
 Set up rewards and recognition programs for R&D talent.
 Promoted Indian employees to managerial positions.
Conclusion
There is a misconception among strategy formulators and marketers that the two
Asian giants, India and China, share a similar culture, which is not the case. For
companies on both sides to enter into each other’s market, it is important to study
the market comprehensively before entering into it.
The Chinese company Huawei found it as difficult to break the cultural barriers in
the Indian market as the Western companies do. Huawei was able to successfully
overcome these barriers by:
 Establishing itself as a trustworthy brand

 Building relationships with the local businesses and personnel
 Committing a long-term, sustainable relationship that would boost India’s
economy and create jobs for locals
 Providing superior quality consumer products
Source: https://www.ft.com/content/a7c4d656-fe89-11e1-8028-00144feabdc0
QUESTIONS
1. What were the challenges faced by Huawei while entering the Indian market?
Compare those challenges with the challenges that the company faced while
entering another market, such as Europe or Africa.
(Hint: Crowded telecom market, political differences, cultural differences,
misconceptions about the company and its products, general scepticism about
job creation, etc.)
2. What are the key learnings from the Huawei’s entry into India?
(Hint: Always study the foreign market with an open mind, never pre-assume
anything particularly with respect to the company’s image and the local culture,
invest and commit to develop trustworthy relations, etc.)
10.13 EXERCISE
1. What do you mean by globalisation? What is its impact on the Indian industry?
2. What are the major effects of globalisation?
3. What are the different modes of entering an international market?
4. What are the different types of international strategies?
164
Global
5. What environment is conducive to foreign trade and investment? NoTES

6. What do you mean by exchange rate movements? What is their impact?
7. What are the mega globalisation trends? What are the key challenges to
globalisation?
8. Explain BOP. Illustrate the trends of BOP in India.

Topic Q. No. Answer
Globalisation and its Impact on the 1. b. 1990-91
Indian Industry
2. Liberalisation, Privatisation,
Globalisation
3. a. Forex reserves increase
Effects of Globalisation 4. d. Removed poverty to some level
5. False
Mode of Entries in International Market 6. b. Importing
7. c. FDI
Types of International Trade Strategies 8. a. Global
9. c. Multi-domestic
Environment for Foreign Trade and 10. b. Less red-tapism
Investment
11. d. Corruption
Exchange Rate Movements and their 12. b. The country is running trade surplus
Impact
13. a. Improved balance of trade
Globalisation Trends and Challenges 14. a. Shifts in the production and labour
market
15. b. Job mobility
Balance of Payments Trends 16. d. international
17. b. Capital account

SUGGESTED BOOKS
 Aggarwal, S., & Singhal, K. (2006). Indian Business Laws. New Delhi: Galgotia.
 Padhi, P. (2013). Legal Aspects of Business. New Delhi: PHI Learning.
165
Private Limited
Business
NoTES E-REFERENCES
 Positive and Negative Effects of Globalization | Edusson Blog. (2019). Retrieved
from https://edusson.com/blog/positive-and-negative-effects-of-globalization
 International-Expansion Entry Modes. (2019). Retrieved from
https://saylordotorg. github.io/text_international-business/s12-03-international-
expansion-entry-.html
166
11
Business Ethics
Tabl e o f Contents
11.1 Introduction
11.2 Meaning of Business Ethics and Values
11.3 Advantages of Ethical Business
11.4 Values in Business
11.5 Ethical Dilemma
11.6 Impact of Globalisation on Business Ethics
11.7 Business Ethics as a Competitive Advantage
11.8 Summary
11.9 Key Words
11.10 Case Study
11.11 Exercise
Business

Explain business ethics and values
Describe the advantages of ethical business
Explain the concept of values in business
Explain the concept of ethical dilemma
Describe the impact of globalisation on business ethics
Describe how business ethics can be a competitive advantage
11.1 INTRODUCTION
In today’s times of cut-throat competition, organisations may not always play fair
to achieve their goals. Big organisations tend to gobble up smaller companies and
monopolise markets. However, their selfish behaviour may invite bad publicity and
even legal actions.
In the Biblical tale of ‘David and Goliath’, everyone has a natural sympathy for
David. So when it comes to any dispute between a large organisation (Goliath) and an
estranged employee, a small competitor, or a customer (David), most people would
sympathise with David. It may be possible that the organisation wins the civil action;
however, the resulting damage to its reputation and goodwill will have far-reaching
impacts. The worst part is that if an organisation’s unethical practices are allowed to
continue, then the organisation becomes morally corrupt and would refuse to take
moral responsibility for any future misdeeds. Customers may shun its products, and
people may not want to be associated with it as employees or suppliers. Therefore,
it has become highly important for organisations to follow certain standards in their
business operations. These standards are called business ethics. Business ethics help
organisations to build customer loyalty, maintain employee satisfaction, create a
congenial work environment, and improve the organisational value.
In this chapter, you will learn about the concept of business ethics and values,
advantages of ethical business, the concept of values in business, and ethical
dilemmas. You will also learn about the impact of globalisation on business ethics.
The chapter also explains how business ethics can be a competitive advantage.
11.2 MEANING OF BUSINESS ETHICS AND VALUES

Ethics are a set of principles that help in differentiating between what is morally
right and what is morally wrong. Business ethics and values are the moral principles
that a business uses in daily transactions. They help to prevent ethical issues that
may arise in the day-to-day running of operations, such as insider trading, corporate
governance, bribery, discrimination, corporate social responsibility and fiduciary
responsibilities.
Before we go any further, let’s understand the difference between ethics and
values. Values are those things that are valued by an organisation; for which the
168 organisation stands for. The core values of an organisation are used to determine the
organisation’s vision and mission statements. For example, the mission statement of
Business
Patagonia is: “Build the best product, cause no unnecessary harm, use business to inspire NoTES
and implement solutions to the environmental crisis.” This mission statement is built
from two types of values:
 Values that ensure market success: Patagonia’s values on developing safe and high-
quality products
 Values that do the general good: Patagonia’s values on preserving the natural
environment and doing philanthropy
Business values are universally applicable to all individuals in an organisation,
despite their individual inclination. Values represent what an organisation stands
for. They should set the foundation of every individual member in the organisation.
They describe an ideal set of criteria on the basis of which the organisation decides
what is appropriate. Thus, values determine what is right and what is wrong.
Ethics deal with doing what is right or wrong. An ethical behaviour is about being
consistent with right values in normal day-to-day transactions. For example, an
organisation has a value to treat everyone fairly with dignity and respect. However,
the organisation ignores sexual harassment cases that are reported to it. In this case,
the organisation is doing ethically wrong behaviour.
Some of the features of business ethics are:

 Based on moral values: Business ethics are based on the guiding values related to
the functioning of a business.
 Relative: Business ethics are not universally applicable to all situations; they
deviate from one person to another. For example, ethics followed in Microsoft
may be totally different from ethics followed in Apple.
 Both objectives and means: Business ethics segregate between fair and unfair.
They ensure that the means opted for satisfying objectives are rational and
justified.
 Society oriented: Business ethics emphasise that a business has a social
responsibility to guard the interests of all its stakeholders.
 More than law: Business ethics cannot be enforced by law. They must be
acknowledged as self-discipline.
Business ethics and values determine the reason why an organisation exists, what
it stands for. Although many people argue that the sole aim of an organisation is to
earn maximum profits for its shareholders, there are others who contend that value
creation should be the main objective of an organisation. The debate may continue,
but it is proven that business ethics and values help an organisation to generate
goodwill among customers and stakeholders. The increased transparency and
accountability brought in by ethical business practices ensure long-term sustenance
of the business growth.
Some general business ethics are:

 Same rules and regulations for everyone: If the organisation’s rules and
regulations are fair and universally applicable to everyone, irrespective of their
status or salary, then employees are highly motivated. For example, all members
of an organisation should be punctual. Just because someone is a manager, 169
he/she should not be allowed to come to office late even if his/her team is
working on his/ her behalf.
Business
NoTES  Clear communication of policies to everyone: The policies must be made transparent
at all levels of the hierarchy.
 Value employees: The rules and regulations should be flexible to allow
employees to have a good work/life balance. For instance, insisting an employee
to attend office even if he/she has a medical emergency at home is unethical.
Managers often lure employees with rewards or threaten them with job
insecurity to pressurise them to work even when they are on vacation, during
weekends, or for longer hours. This generates a considerable dissatisfaction
among employees. Some companies even hold their employees’ salaries when
things are not going well. This practice should be avoided and employees’
salaries must be cleared at the earliest.
 Prepare policies that are employee-centric: The Human Resource department
should ensure that proper policies for staff are prepared and implemented. A
holiday calendar should be prepared and employees should be allowed to enjoy
the festivals with their families. The leave policy should be clear and fair. The
culture to expect employees to work even on leaves should be discouraged, as it
builds resentment among the staff, which does not benefit the work at all.
 Evaluate employee fairly: Everyone in an organisation gets cautious at the time
of performance evaluation. Their performance will determine if their jobs are
secure, get a promotion, or a salary hike. Some managers might expect flattery to
get good grades. Although they will say that they never asked their staff for this
type of behavior, but who does not like flattery? Ethical managers are those that
evaluate an employee fairly on the basis of his/her performance without any bias.
1. Business ethics are mostly founded on the basis of:
a. Vision statement b. Organisational values

c. Strategic objectives d. Organisational policies
Which statement is true about business ethics?

They are not universally applicable.
The end does not justify the means.
They are obligatory by law.
They are free from social obligations.
11.3 ADVANTAGES OF ETHICAL BUSINESS

Organisations that adopt ethical practices are able to survive for a long period in the
market by delivering value to their stakeholders. Such an organisation engages in
fair practices and fair competition in the best interest of consumers and society. An
ethical business is able to:
 Satisfy basic human needs
170  Cultivate a good public image
 Prevent business malpractices
 Improve customers’ confidence
Business
 Safeguard consumers’ rights NoTES

 Protect stakeholders
 Gain a competitive edge
 Develop good industrial relations
 Give confidence to employees that they are working for a fair and ethical
business
 Unite employees and leaders on common goals or mission
 Improve decision-making as decisions will be founded on values
 Sustain long-term growth
The following are examples of some companies that demonstrate a high standard of
ethical behavior:
 Google: The company with the motto—“Don’t be evil”—has donated more than
$1 billion to renewable energy projects. It is an open supporter of free speech and
is still banned in China due to this policy. To develop positive employee
relations, it gives them free healthcare and free legal advice with discounted legal
services.
 Microsoft: Founded by Bill Gates, who has established himself as one of the
world’s most generous philanthropist, Microsoft donates more than $1 billion
annually to charities and non-profit organisations. To reduce the shortage of IT
personnel in the US, Microsoft employees volunteer in local schools to promote
computer science and technology among students. Microsoft gives 100%
coverage on the health care premiums of its employees.
 Intel: Intel Foundation hosts programs to promote science and technology subjects
among school students. It has established various donation funds to encourage
girls and underprivileged minorities to study in science and technology subjects.
To motivate its employees, the company reassigns each employee to a different
field or area every 16 to 24 months so that they are able to explore new fields and
do not remain stuck in the same jobs.
 Nustar Energy: In the field of oil companies, Nustar Energy is a shining beacon. Its
employee programs have made the company a regular in the best places to work
for lists. The company pays 100% of its employees’ health insurance premium. It
has a strict no-layoffs policy.
 Salesforce.com: This company has been regularly awarded for its philanthropy
and good ethical behavior. Salesforce.com Foundation has donated millions of
dollars in education programs. To encourage its employees to do charity work, it
gives them 6 days off every year to contribute to any charity of their choice.
The fact that these companies are highly successful and profitable shows that being
ethical in business is rewarding.

3. Which of the following is not an advantage of ethical business?
a. Credibility b. Competitive edge

c. Climate change d. Industrial relations
171
Business
NoTES Which of the following corporate examples demonstrates ethical business?

Ben & Jerry’s protest of Recombinant Bovine growth hormone in cows
Apple’s deliberate slowing down of older models with the release of a new version
Equifax’s selling of personal information of customers to financial institutions
The forcible removal of a passenger on an overbooked United Airlines flight
11.4 VALUES IN BUSINESS

Values in business are the essential principles that guide the business in its day- to-
day transactions. They establish what the business stands for and why it stands
out. For example, if innovation is a core value for a business, then that organisation
will invest heavily in Research & Development (R&D) for new product or service
ideas. If a business’s core value is agility, then that organisation will quickly adapt
to change and seek opportunities to grow and retain their customer base.
Each business has its own core set of values, which may or may not be specifically
stated. These values guide employees in achieving not only the organisation’s
objectives, but also their individual goals. They determine the company’s mission
statement. Examine how the given values closely match to what the company stands
for:
 Adobe: Genuine, Exceptional, Innovative, Involved
 Adidas: Performance, Passion, Integrity, Diversity
 American Express: Customer commitment, Quality, Integrity, Teamwork,
Respect for People, Good Citizenship, A Will to Win, Personal Accountability
 Coca-Cola: Leadership, Collaboration, Integrity, Accountability, Passion,
Diversity, Quality
 Facebook: Focus on impact, Move fast, Be bold, Be open, Build social value
 The Honest Company: Create a culture of honesty, Make beauty, Outperform,
Service matters, Sustain life, Be accessible, Pay it forward, Fun!
 IKEA: Humbleness and Willpower, Leadership by example, Daring to be
different, Togetherness and Enthusiasm, Cost-consciousness, Constant desire for
renewal, Accept and delegate responsibility
 Procter & Gamble: Integrity, Leadership, Ownership, Passion for winning, Trust
 Tata: Pioneering, Integrity, Excellence, Unity, Responsibility
 Reliance: Quality, Innovation, Ambition, Honesty, Integrity
 Infosys: Client value, Leadership by Example, Integrity and Transparency,
Fairness, Excellence
172
Business
Every business needs to identify its core values that guide it on the right path to NoTES
achieve its goals. There are plenty of values to choose from; however, the following
values are absolutely critical for any type of business:
 Problem solver: Problems are inevitable. A company ready to face problems and
solve them will be successful.
 Ambition: Be the change that you want to see in the world.
 Transparent: Being honest, open, and direct saves a lot of time, effort, and
money.
 Empathetic: Try to wear the shoes of the other person and understand his/her
challenges. Evaluate how you can help them to overcome their challenges and
achieve goals.
 Adaptable: Be accountable, accept responsibility, and reveal results transparently.
Brushing things under the carpet will only cause the problems to simmer and
resurface later in much worse shape.
 Focussed: Focus on one thing at a time to achieve it; instead of trying to accomplish
too much at the same time.
 Integrity: Be honest and morally upright. This will benefit everyone, from
stakeholders to consumers to employees.
determine what a business stands for and guide its behaviour.
“We believe in the simple, not the complex.” This statement reflects which company’s core value?
a. Disney b. Wipro
c. Nestle d. Apple
11.5 ETHICAL DILEMMA

Despite ethical practices, there may be a moral crisis where there is no clear right
way of dealing with a complicated situation. These gray areas constitute ethical
dilemmas, which arise when an organisation needs to choose between two options,
neither of which resolves the situation in an ethically acceptable fashion.
For example, an organisation was gearing up to launch a new product. The testing
team found that a small sample size was defective and could be harmful. At this
juncture, the product manager had to decide whether or not to hold off the product
launch. On one hand, the defective sample size was small and not statistically
significant. On the other hand, the company believed the long-term impact risk was
high. If the defect was bigger than they thought, it could have created a huge loss
of trust with their customers. Finally, the company decided to delay the product
launch. Although it was not a popular decision at the time, it was the right decision
for the business. The company based the decision on what would have created long-
term value for the business instead of just gaining short-term win.
When facing an ethical dilemma, an organisation should consider:

 What should it do? 173
 What is right and what is ethical?
Business
NoTES  What will be the consequences of its actions and decisions?

 Is the decision officially allowed?
 Is the decision impartial? Is it fair for all the concerned parties in short- as well as
long-term?
 Is the decision a win-win situation for all the parties involved?
 What kinds of benefits or damages it may cause?
 Would the organisation be accountable if something goes wrong?
 How will the organisation protect itself in case of any legal complications?
A possible way to overcome the confusion surrounding an ethical dilemma is to take
suggestions from other stakeholders. Professionals can deal with ethical dilemmas
by implementing the following practices:
 Applying principled thinking, which results into ethical reasoning
 Using moral creativity to negotiate with stakeholders, who claim unethical
interests
 Identifying self-moral values to set ethical and unethical standards
Most businesses develop an Ethics Policy to describe the different moral crises that
may impact in business dealings and how employees should proceed in those cases.
This policy not only states what the business considers as suitable actions, but also
sends a message on what it holds dear.

an organisation needs to make a choice between two options, neither of which resolves the situation in an ethically acceptable fash
a. Unethical practice b. Unethical value

c. Ethical issue d. Ethical dilemma
8. What is mostly required to solve an ethical dilemma?

a. Information b. Objectivity
c. Teamwork d. Accuracy
11.6 IMPACT OF GLOBALISATION ON BUSINESS ETHICS

Globalisation opened the barriers to international trade and increased economic
interdependencies between countries. With the growth in trade, it became imperative
for businesses to deal fairly with their suppliers, customers, and employees. If
globalisation opened more markets, provided access to cheap sources of materials
and labour, and increased profits for developed countries, then it created new
job opportunities, brought in multinational brands, introduced new business
opportunities to local suppliers, and raised the standard of living for millions of
people in developing nations.
174 In their pursuit of better margins and more market capitalisation, several companies
have sacrificed their business ethics and values. Corruption, egotism, and pursuit
of material wealth have increased. Consumerism and materialism have invaded all
Business
the societies, and ethics are the casualty in the process. There have been multiple NoTES
corporate scandals involving large businesses where they have compromised their
customers’ sensitive information or misused their trust for profit. Employees have
been short-charged as well. Thousands of manufacturing jobs were shifted from
developed countries to developing countries with cheaper labour, without giving
adequate compensation to the employees. The local suppliers in developing countries
make workers work for long hours in sub-human conditions.
The agriculture sector has been largely ignored. The growing urbanisation uprooted
societies, as people migrated from villages to cities for their livelihood. Infrastructure
development has resulted in the destruction of natural habitats. The global warming
has reached alarming levels. People in developed countries are protesting against the
rising number of migrants, who are fleeing their countries for better livelihood. The
social welfare schemes of developed countries are under strain. Thus, globalisation
has impacted business ethics considerably. Let’s explore some key points:
 Environmental ethics: Organisations must conduct business while acting
responsibly towards environment conservation and using resources sustainably.
The raw materials must be sourced from the environment responsibly, while
ensuring that the ecological balance is maintained. However, in pursuit of
greater productivity, some companies ignore the environment and treat it with
carelessness. For example, in 2010, BP spilled about 4.9 million barrels of oil in
the Gulf of Mexico. This was the largest ever oil disaster caused due to the
company’s negligence and misconduct.
Another aspect of environmental ethics is related to waste management. For
example, fossil fuels contribute to air pollution and global warming. In the big
cities in China and India, the air pollution has reached hazardous levels. During
the winter season, the high concentration of pollutants in the air cause breathing
problems and other health related issues.
Industrialisation and cutting down of forests are the main causes of
environmental pollution. Urbanisation has led to the growth of air conditioners,
cars, and other electrical products, which require a large number of natural
resources and fossil fuels. Although companies are investing in green and
renewable sources of energy, the speed at which the environment is being
polluted is too quick to be controlled.
In 2016, the Paris Agreement was ratified by 194 states and the EU to deal with
greenhouse gas emissions. However, soon after coming to power, the Trump
administration decided to withdraw from the agreement to prevent the US coal
plants from shutting down. Thus, when it comes to environment, it is very
difficult to build a consensus as political parties do not want to conserve the
environment at the cost of jobs loss and lowered development. Therefore, it is
important to educate the public about the far-reaching but imminent impacts of
environmental pollution on their incomes, health, and lifestyle.
 Child labour: Globalisation has also compounded the problem of child labour.
One reason could be that child labour is perceived differently in different
countries. In the EU, it is considered unethical, whereas in Asian countries it is
acceptable to a moderate degree as children from poor families work to
contribute to family income. For instance, in Vietnam, the Nike factory employs
children. However, the factory also provides them free education and food. 175
Similarly, other businesses such as Gap, Walmart, and Primark employ children
in their factories in developing countries. Many activists have called this
practice as unethical
Business
NoTES and raised a big furore against the “exploitation of children.” Some customers in
developed countries even stopped buying products from these brands due to this
unethical behaviour.
However, it is important to understand the context where these children are
employed. Coming from economically backward families, these children work
to survive and feed their families. Instead of judging, it would be more prudent
to observe it from the Utilitarian theory of ethical conduct. According to this
perspective, the conduct of companies should be to give maximum benefits to
maximum number of people.
In conclusion, organisation can improve the climate for ethical behaviour by
implementing the following steps:
 Encouraging ethical conduct among employees and managers
 Setting examples of ethical conduct in dealings with customers, suppliers, and
employees, and with the natural environment and local communities
 Encouraging employees to report incidents of unethical behaviour and ensuring
their privacy and protection from the backlash
 Developing policies to objectively evaluate cases of unethical behaviour and
ensuring that they are assessed on the basis of the company’s ethical policy and
values
 Conducting training, seminars, and meetings to discuss actual situations so that
employees become aware of potential ethical conflicts
 Communicating the code of ethics to all employees
9. More than 20% of the Amazon rainforest is gone due to ranching and agriculture. This is mainly due to the la
a. Development b. Agricultural policy

c. Environmental ethics d. Business ethics
In 2008, the BBC’s Panorama program and The Observer newspaper uncovered
which scandal regarding the fashion chain, Primark?
Employing child workers in India
Use of plastic bags
Use of fur in clothes
Emission of greenhouse gases
11.7 BUSINESS ETHICS AS A COMPETITIVE ADVANTAGE

It is important to incorporate business ethics as part of the corporate code and
implement that as a corporate philosophy to gain a competitive edge for the
organisation. Focusing on customers in targeted market segments helps companies
176
gain a competitive advantage on the short-term basis only. For long-term sustainable
competitive advantage, the core capabilities of the organisation should be cultivated
by effectively managing its skills and assets. Business ethics also form a part of these
intangible assets of the organisation that enable it to stand out from competitors.
Business
In the rapidly evolving domestic and international markets, intangible assets have NoTES
become increasingly important. As companies develop or acquire similar tangible
assets, companies rely on their intangible assets to sustain their competitive
advantage. Therefore, it has become essential for them to protect, utilise, and
improve their unique intangible assets, such as business ethics.
When an organisation implements a value-creating strategy, which other companies

cannot copy, then the company achieves a sustainable competitive advantage
globally. For example, the leadership of Tata Consultancy Services (TCS) is
successfully able to enhance the company’s integrity capacity among customers,
suppliers, and employees. As a result, TCS has emerged as the first 100 billion dollar
company in India.
Companies that can demonstrate superior integrity are able to perceive the
interdependent relationship of their multiple stakeholders and manage them
responsibly. They demonstrate ethical awareness and effectively respond to
ethical issues. To achieve organisational excellence, their leaders can and should
be responsible for improving the integrity capacity (which is an intangible asset)
of their organisations. The domestic and international markets are increasingly
evaluating which organisations have demonstrated superior integrity and which are
just paying lip-service.
Moreover, sustainable competitive advantage requires change. This means that

organisations must tap the demand for business ethics, rather than ignore it.
Business ethics involves building effective relations with stakeholders on the basis of
integrity, trust, and mutual respect. Organisations must treat all its stakeholders as
consulting parties rather than just mute spectators. This would enable organisations
to effectively and sustainably improve their financial performance.

Business ethics should be part of theand.
Business ethics constitute a tangible asset of a company. (True/False)
11.8 SUMMARY
 Business ethics and values are the principles or code of conduct that a business
uses in daily transactions. They help to prevent ethical issues that may arise in
day-today running of operations, such as insider trading, corporate governance,
bribery, discrimination, corporate social responsibility and fiduciary
responsibilities.
 Values of an organisation represent what the organisation stands for. They
describe an ideal set of criteria on the basis of which the organisation decides
what is appropriate.
 The core values of an organisation are used to determine the organisation’s
vision and mission statements. They guide the organisation in determining what
is right and what is wrong.
 Business ethics deal with doing what is right or wrong. An ethical behaviour is
about being consistent with right values in normal day-to-day transactions.
 Business ethics are based on values, are relative, are both objectives and means, 177
have a social responsibility, and are not obligatory by law.
Business
NoTES  Some common business ethics are fairness to all, transparency, valuing of employees,
employee ethics, and environmental ethics.
 Business ethics help an organisation to develop credibility, generate goodwill,
improve the confidence of customers, prevent malpractices, protect customers’
rights, gain a competitive advantage, develop good industrial relations, and
satisfy basic human needs.
 Each business has its own core set of values, which may or may not be
specifically stated. These values guide employees in achieving not only the
organisation’s objectives, but also their individual goals.
 Some critical values that a business should adopt are problem solver, ambition,
transparency, empathy, adaptability, focus, and integrity.
 An organisation may face a moral crisis where there is no clear right way of
dealing with a complicated situation. These gray areas constitute ethical
dilemmas, which arise when an organisation needs to choose between two
options, neither of which resolves the situation in an ethically acceptable fashion.
 When facing an ethical dilemma, organisations should apply principled thinking,
use moral creativity, and identify self-moral value to set ethical standards.
 Globalisation has impacted business ethics by bringing in cut-throat competition
and the desire to acquire more and more material things. In the rush to achieve
increasing profit margins, companies have damaged the natural environment
and traditional communities. Therefore, environmental ethics and child labour
are some concerns that need to be resolved sensibly.
 Business ethics are part of intangible assets of a company, which enable the
company to gain an advantage over its competitors.
11.9 KEY WORDS

 Intangible asset: An asset of a company that does not have a physical form but
has a value to the company. They include patents, copyrights, goodwill, and
ethics of a business.
 Integrity: The quality of being truthful and demonstrating a steady and inflexible
devotion to strong moral and ethical principles and values.
11.10 CASE STUDY: JOHNSON & JOHNSON (J&J) TYLENOL CONTROVE

Source: http://www.icmrindia.org/free%20resources/casestudies/Business%20Ethics/Johnson%20&%20
Johnson’s-Tylenol%20Overdose%20Controversy.htm
This case study explores the various ethical issues surrounding J&J’s product Tylenol.
Background
Founded in 1886, J&J is a leading healthcare company and manufacturer of medical
devices and pharmaceutical products. In 1956, it acquired McNeil Laboratories,
which used to sell the painkiller Tylenol as an over-the-counter (OTC) drug. During
the 1960s, the aggressive production of Tylenol made it the most popular drug as
compared to other analgesics such as Aspirin and Ibuprofen.
178
In 1974, J&J acquired a healthcare company StimTech, which used to sell an
innovative product called Transcutaneous Electronic Nerve Stimulator (TENS).
Business
TENS was more effective than other analgesics as it would reduce pain by electronic NoTES
means. However, TENS failed due to inadequate promotion by J&J. StimTech’s
founders sued J&J alleging that the company deliberately suppressed TENS as it was
a potential competitor to Tylenol. J&J lost the lawsuit and had to pay $170 million
in damages.
In 1975, J&J slashed Tylenol’s price by one-third to beat a low-priced analgesic called
Datril. The sales revenue of Tylenol in 1975 was $50 miilion which increased to $400
million in 1981. The sales revenues of Tylenol over the years is shown in Table A:
TaBLE a: Tylenol’s YOY Sales
Year 1975 1976 1977 1978 1979 1980 1981 1982 1983
Sales (in $ million) 50 80 110 150 200 280 400 210 70
Source: Strategic Management, John A Pierce and Richard B Robinson
The share of Tylenol in the US Analgesics Market is shown in the Table B:
TaBLE B: Tylenol’s Share in US Analgesics Market
Product Tylenol Anacin Bayer Excedrin Bufferin Anacin 3 Others

Market Share (in %) 37 13 11 10 9 3 17
Source: Strategic Management, John A Pierce and Richard B Robinson
Crisis
In 1982, a 12-year-old girl named Mary Kellerman of Chicago died after she took extra
strength Tylenol capsules for headache. Subsequently, there were 6 more reported
deaths within 2 days after consuming Tylenol. The news spread like a wild fire
and created the nationwide panic. A hospital in Chicago received 700 distress calls
in a single day. People started admitting themselves to hospitals fearing cyanide
poisoning. In just 10 days, J&J received 1411 calls from customers.
Responding to the crisis, J&J sent alert messages to its consumers via the national
media and the police against consuming any type of Tylenol product. The company
recalled all the Tylenol bottles from the US retail stores, which were 31 million bottles
worth more than $100 million. It temporarily closed the production, distribution,
and advertising of Tylenol. This was followed by a warning from the Food and Drug
Administration (FDA) of the US against taking Tylenol capsules.
Solution
J&J fully cooperated with the federal investigators to determine the cause of cyanide
tampering. After testing of 8 million Tylenol capsules, it was revealed that in six
different stores in Chicago, 75 capsules had been opened and filled with 65 mg of
cyanide in eight different bottles. Although the tampering was local, the company
decided to recall all Tylenol products at the national level. This decision led to a loss
of $1.24 billion due to the damage of goodwill and brand value. The market share of
J&J dropped from 37% in early 1982 to just 7% by late 1982.
To rebuild its image, J&J launched an aggressive promotional campaign. James E.

Burke, then Chairman and CEO of J&J said, “It will take time, it will take money, and it
will be very difficult, but we consider it as a moral imperative, as well as good business, to
179
restore Tylenol to its preeminent position.”
Business
NoTES By the end of 1982, J&J relaunched Tylenol in a new triple-tamper-resistant package.
As a result, the company recaptured 32% of its previous 37% market share just 6
months after bottle tampering.
The company was lauded for its prompt action in recalling Tylenol products and
giving priority to consumer safety over loss of revenue. The company’s honest, open,
and transparent communication with the public helped it to maintain its credibility
and establish trust with the public. Instead of considering the financial loss, the
company’s CEO, James Burke, sent a team of scientists to investigate the source of
tampering. Although the company’s stock declined in the immediate aftermath of
the crisis, it soon recovered due to the positive and honest communication by the
company to the shareholders, customers, and general public.
According to a news report in Washington Post, it may have been tempting for
the company to delink Tylenol from the reported deaths, citing illegal tampering.
However, the company did not attempt any such thing. Instead, it honestly tried to
find the cause of deaths taking all the moral responsibility. The company even put
up a reward of 1 million dollars to trace the killer.
Aftermath
In 1986, when things were going well for Tylenol, another case of product tampering
erupted. A woman in New York died after consuming Tylenol. This time also, J&J
recalled all the Tylenol capsules. The company decided to discontinue the production
of Tylenol capsules and replaced them with new solid caplets, which were relatively
more tampering-proof. However, analysts criticised the company claiming that after
the 1982 incident, it should have been more alert and proactive about product safety.
In the following years, J&J again faced a major crisis when some people died due to
the overdose of Tylenol. In 1989, a 5-year-old girl died from its overdose. In early
1990s, a 14-month-old girl was given an overdose of infant Tylenol drops as per the
paediatrician’s advice. The infant drops were 3-and-a-half times stronger than the
average dose of children’s medicines. The infant girl survived after her liver tissue
was transplanted but she had to consume immunosuppressant drugs for the rest of
her life. In 1993, an alcoholic overdosed on Tylenol and had to be saved only through
a liver transplant. There were several such incidents reported when people died or
suffered from severe liver damage due to Tylenol’s overdose.
The reason was attributed to acetaminophen, which was the main ingredient of
Tylenol. Acetaminophen was used to relieve from mild and moderate pain in simple
headaches, muscle aches, and mild arthritis. It was more effective than Aspirin or
Ibuprofen, which would cause gastrointestinal ulcers. However, in large doses, it
would damage the liver tissue.
The consumers gradually found out about the proper doses of Tylenol. They realised
that even double the prescribed dose was dangerous to the liver. However, despite
all the prescribed doses, the accidents could not be averted. Tylenol was marked as
a ‘Safe’ alternative to Aspirin and it came in different flavours which the children
liked. Therefore, the children would take one more spoon of Tylenol. Then, there
were normal confusion when one parent did not know that the other parent had
already given a dose to the child. Some parents were not even aware of the harmful
180 effects of overdosing on Tylenol. It was also found that Tylenol was harmful if taken
along with alcohol and other medicines on an empty stomach.
Business
Despite these harmful side effects, Tylenol was promoted with the tag line “Nothing’s
NoTES
Safer.” As per the US FDA, it came only with the warning labels of alcohol-related
risks. Despite the negative publicity and lawsuits, which cost the company millions
of dollars, J&J refused to put explicit warnings in Tylenol labels. It just put in a
cosmetic change to the label: “Not for use for children”.
As per critics, the company resisted from putting any explicit warning labels, as it
would have alerted people against using Tylenol and the sales would have dropped.
In their defence, J&J claimed that they did not put a label linking the overdose of
Tylenol with the liver failure because the “organ-specific” warning would have
confused customers. The company said that it did not publicise the harmful effects
of acetaminophen to prevent suicidal people from taking the drug overdose.
When the studies revealed Tylenol-related liver damages, J&J advised its sales
reps to avoid discussing the issue with the doctors. Instead of suggesting concrete
measures to prevent drug overdose, it suggested that the patients themselves keep
a record for the doses they have taken. This was a recommendation in a patient
education brochure given to the doctors.
In 1990-1997, the company faced at least 100 lawsuits over acetaminophen poisonings.
J&J settled four cases out-of-court and put in the clause of remaining silent about the
terms to the plaintiffs in their settlements.
Analysts felt that J&J did not properly take steps to make the public aware of the
harmful effects of Tylenol to protect its high profit margins. The annual revenue of
Tylenol was $1.3 billion in 1996, while acetaminophen was available at about half the
price. A substantial part of that profit was spent on Tylenol promotion. The domestic
advertisement budget for Tylenol in 1997 was $250 million, which was more than the
ad budget spent by Coca-Cola on Coke.
Conclusion
J&J’s response to Tylenol controversy in 1990s was in sharp contrast to their
response a decade earlier, when the company had exhibited sincere and responsible
business ethics. In 1982, under the stewardship of James Burke, the company had
taken personal responsibility for public safety. However, in the 1990s, the company
sacrificed business ethics for profit. According to the American Association of Poison
Control Centers, there were 100 deaths every year due to acetaminophen.
QUESTIONS
1. What was the reason of Tylenol-related deaths in 1982? Explain the ethical steps
taken by J&J to avert that crisis.
(Hint: Tampering of Tylenol capsules with cyanide.)
2. What was the reason of Tylenol-related deaths in 1990s? Explain how the
company failed in business ethics.
(Hint: The main ingredient Acetaminophen which caused liver damage in large
doses.)
11.11 EXERCISE
1. What do you mean by business ethics and values? Explain the features of 181
business ethics.
Business
NoTES 2. What are the benefits of ethical business practices? Illustrate with a real-life
example.
3. What are the values in business? List the common values used by the top
businesses in India from different industries.
4. What is an ethical dilemma? Explain with an example. What should be
considered while facing an ethical dilemma?
5. What is the impact of globalisation on business ethics? How can the climate for
ethical behaviour be improved?
6. Explain the role of business ethics as a competitive advantage.

Topic Q. No. Answer
Meaning of Business Ethics and Values 1. b. Organisational values
2. a. They are not universally applicable.
Advantages of Ethical Business 3. c. Climate change
4. a. Ben & Jerry’s protest of Recombinant
Bovine growth hormone in cows
Values in Business 5. Values
6. d. Apple
Ethical Dilemma 7. d. Ethical dilemma
8. b. Objectivity
Impact of Globalisation on Business 9. c. Environmental ethics
Ethics
10. a. Employing child workers in India
Business Ethics as a Competitive 11. corporate code; corporate philosophy
Advantage
12. False

SUGGESTED BOOKS
 Aggarwal, S., & Singhal, K. (2006). Indian Business Laws. New Delhi: Galgotia.
 Padhi, P. (2013). Legal Aspects of Business. New Delhi: PHI Learning.
Private Limited
E-REFERENCES
 Policies, G. (2019). Good Business: 10 Companies With Ethical Corporate Policies.
Retrieved from http://www.minyanville.com/sectors/consumer/articles/Good-
Business253A-Corporations-with-Great-Ethical/2/16/2013/id/48045
 Cincotta, C. (2019). The 8 Values Every Company Should Live By. Retrieved from
182 https://www.entrepreneur.com/article/246480
12
Emerging Trends in
India’s Business
Environment
Tabl e o f Contents
12.1 Introduction
12.2 India’s Competitiveness in the World Economy
12.3 External Influences on India’s Business Environment
12.4 Competitive Trends in Business Environment
12.5 Business Opportunities in the Rural Sector
12.6 Summary
12.7 Key Words
12.8 Case Study
12.9 Exercise
Business

Describe the nature of business environment
Discuss India’s growth with respect to the world economy
Know the factors which influence business environment
Discuss the different macro/external factors of business environment
New trends of business
Business opportunity in the rural sector
12.1 INTRODUCTION
In the previous chapter, you have studied about business ethics and values. In this
chapter, you will study about the emerging trends in India’s business environment.
In the current fast-paced global economy, industries are facing demands like never
before. Customers expect products that are more customised to their individual
preferences and needs. However, factors like globalisation, rapid advancement of
technology, pace of innovation, evolution of communication systems and flow of
information have drastically changed the meaning of competitiveness across the
world economy. Increasing competition requires that organisations continuously
evolve and better themselves else they may face grave situations.
Organisations are constantly affected by various components such as socio-cultural,

political, economic and international forces. The drastic changes in the production
and consumption pattern have continuously been creating opportunities for business
growth. India is also coping up with the world economy dynamics in a great manner.
In the last decade, the technological and global factors have major impacts on the
Indian economy. The flourishing trade across the world made it essential for every
organisation to understand the global business environment and recent trends in
the business environment. From the last few decades, business trends are changing
rapidly. The basic purpose of any business is to create customers and for this they
must have to screen out the threats in the market and convert them into opportunities.
In this chapter, you will study about India’s competitiveness in the World economy,
external influences on India’s business environment, competitive trends in business
environment and business opportunities in the rural sector.
12.2 INDIA’S COMPETITIVENESS IN THE WORLD ECONOMY

For an economy, competitiveness refers to its ability to provide products and services
in a more effective and efficient manner than its competitors. When a country is able
to maintain or enhance its share of trade in the global economy without protection
or subsidies, it means that the country is highly competitive. When an organisation
is able to succeed in its home country or in the nearby country, it is usually a
184 result of optimal transportation costs. On the contrary, if an organisation is able
to truly trade with far-off countries, it is usually a result of superior productivity
Emerging Trends in India’s Business
or technology. Truly competitive organisations gain competitive advantage using NoTES

superior productivity. The competitiveness of a country is dependent upon the
competitiveness of its domestic organisations.
The competitiveness of any country with respect to other countries of the world
can be estimated using various ad-hoc or customised measures. However, the
Global Competitiveness Report published by the World Economic Forum (WEF)
is used as the internationally accepted measure of global competitiveness. WEF
evaluates the competitive landscape of 137 countries on the grounds of economic
and productive factors. The top three positions are attained by the United States,
Switzerland and Singapore, respectively. India has earned the 58th position in the
WEF and is considered as the leader among the South Asian economies because of
its market size and innovation. Indian economy should improve its health, skills and
education sector in order to accelerate its position in the list. With rapid expansion
in the service industry and globalisation, India has gained the status of the fastest
growing economy in the world.

1. India has earnedposition in the WEF.
a. 28th b. 58th
c. 15of
d. None th
these
2.refers to its ability to provide products and services in a more effective and efficient manner than its competitor
12.3 EXTERNAL INFLUENCES ON INDIA’S BUSINESS ENVIRONMENT

Business Environment is comprised of various factors such as demographic factors,
economic factors etc. Each and every factor affect the business environment directly
or indirectly. In order to sustain in the competitive environment, every organisation
has to identify, learn, change and adapt the new business trends and policies so as
to keep up with the dynamic business environment.
Business environment has some internal and external factors that influence the
smooth working of business. According to Barry M. Richman and Melvyn Copen
“Environment factor or constraint largely if not totally, external and beyond the control of
individual industrial enterprises and their management. These are essentially the ‘givers’
within which firms and their management must operate in a specific country and the vary,
often greatly, country to country.”
Business environment can be categorised into two types; Micro Environment and
Macro environment. Micro environment consist of employees, suppliers, customers,
competitors and the local community. On other hand, macro environment included
all the external factors such as economic, demographic, political, etc.
Environment must be scanned to determine the threat and opportunities for the
business. It is the process of gathering all the information regarding organisation’s
environment, analysing and predicting the impact of environment changes. It helps 185
an organisation in achieving its objectives and goals by making informed decisions.
Business
NoTES External factors which influence an organisation working is beyond the direct influence
and control of the organisation. External factors include individuals, group, agencies,
events and conditions. To understand the impact of external influences on business
environment we must go through with the factors given below:
 Economic Factors: The economic environment includes economic status of

the country i.e. manpower market, money market, supply market, and so on.
It influences the supply of raw material, their cost and quality. The purchasing
power of the company depend on the income, price of the product or services,
credit availability. Strategist must analyse, understand, scan, monitor and
forecast key economic factors that are:
 Level of disposable income
 Global Movement of labours
 Import & Export
 Inflation Rates
 Income distribution
 Demands of Product
 Interest Rate
 Tax Rate
 Government Budget
 Consumption Pattern
 Technological Environment: Technology is the most important factor which
affects the business environment. Technology has changed the communication
and system via internet and telecommunication. It has been changing the
business trends and creating new business opportunities both in domestic and
international market. Technological innovations help to adopt new ways of
performing business tasks. E-Trading, e-retailing are a few emerging trends in
today’s competitive business environment.
 Demographic Factors: The term Demographic factor consist of age, gender,
income, education, population, employment. Demography refers to the
characteristics of the population. India has younger population in the
comparison of other country. Multinational companies are interested in India just
because of its population size. India is having approximately 16% of world’s
population, our country holds great potential in all over the world in terms of
man power.
Business organisation screened out the different demographic factors, which has
direct influence on business environment, they need to understand the following
issue:
 Population size has great impact on business environment. As increase and
decrease in birth rate affect the demand and supply pattern. Indian market
size is larger than other countries which provide massive growth
opportunities for
186 business within the domestic market.
 Geographic dispersal has direct impact on business. Population who shifted NoTES
from one state to other state or non-metro city to metro city can affect the
organisation’s strategic competitiveness.
 Ethnic group has an implication for the organisation. Change in ethnic
group has direct influence on organisation’s potential customer and existing
workforce.
 Distribution of income is important because changes in income will affect the
consumption and saving patterns. Income distribution determines the market
possibilities.
 Global Environments: In the present time organisation must screen out the global
environment as it is rapidly changing. Migration of people from one region to
other and from one country to other country, affects the operation of the
organisation. Now Indian companies are going global in order to explore the
opportunities in global market. Modes of entry, currency valuation etc. should be
taken into consideration in order to know the global business environment.
 Legal Environment: Every organisation has to fulfil legal obligations and
government rules and regulations. If legal compliance is not executed timely, it
hampers the smooth functioning of the organisation. It is important to know the
requirement of licensing, income tax compliance etc in order function as per the
country’s laws and regulation.
very organisation has to identify, learn, change and adapt the new business trends and policies so as to keep up with the dynamic
12.4 COMPETITIVE TRENDS IN BUSINESS ENVIRONMENT

Here, we will discuss the emerging trends of business environment. The competitive
trends in the business environment and economic environment take place in a
number of areas and are dependent on one another. Nowadays, the workforce is
diversified, competition has intensified and technology has dramatically accelerated
the scope and speed of different tasks. All organisations, whether small or large,
have to function properly while meeting these changing and competitive challenges.
The major competitive trends in the business environment are as follows:
 Globalisation: One of the major changes in the business environment is the
globalisation of business. Over the number of years, business organisations
have become global in character and are crossing their national boundaries in
the pursuit of expanding business opportunities. As businesses go global, the
economic and environmental changes of countries other than the home country
in which a company carries out its operations, affect the performance levels and
business decisions of firms. Moreover, the transformation of the manufacturing
economy into rapidly growing service economy has posed challenges in respect 187
of the need for expert knowledge and skills of employees and their improved job
performance.
Business
NoTES  Business Process Outsourcing (BPO): One of the emerging trends in business is the
procurement of goods or services from an outside manufacturer or service
provider. Organisations have nowadays adopted a new strategy of outsourcing
which has increasingly resulted in the reorganisation of supply chain.
Outsourcing refers to the process of delegating non-core jobs or business
processes from the internal production to an outside party. It is generally
adopted by businesses so as to focus on their core competencies, achieve
efficiency and cost effectiveness.
 Revolution in Information Technology: Information Technology (IT) creates
competition in the business world and one can easily get information related
to anything from anywhere. Through the digitisation of information and rise
in technology innovations, more and more business enterprises are fruitfully
leveraging the benefits offered by digital tools to improve their future business
prospects. Organisations must update their technologies to ensure continuous
business development and to secure their stake in the marketplace.
 Removal of trade and tariff barriers: With the liberalisation of trade, barriers or
restrictions on the free exchange of goods and services between nations have
taken place easily. Such tariff barriers comprise of duties, surcharges, licence
regulations and quotas. The reduced regulation results in reduction in costs for
countries which often trade with other countries or nations. This ultimately
promotes free trade and lowers the consumer costs since imports are subjected to
lower fees and increase in competition.
 Changes in customer needs and habits: Customers are the kings of all
businesses as their satisfaction leads to optimum profits or sales. However,
customers’ needs and habits are changing rapidly. Nowadays, orgnaisations find
it difficult to determine as to which products can fulfil the needs or demands of
the customers. Businesses are hugely impacted by varied tastes and diversified
requirements of customers. Identification of customers’ demands and findings
out ways to satisfy their specifications or priorities is a complex task faced by
business enterprises.

Trade liberalisation resulted in free exchange of goods and services between nations. (True/False)
refers to the process of delegating non-core jobs or business processes from the internal production to an outside
12.5 BUSINESS OPPORTUNITIES IN THE RURAL SECTOR

Business in rural areas has an important role to play in the development of Indian
the economy. Taking into consideration the fact that about 70 per cent of the Indian
population recognise rural India its home, adequate funding and support can
provide a thriving entrepreneurial atmosphere in the rural sector. However, it is
known that rural India as compared to the mainstream population is economically
poor, younger, geographically isolated, isolated from the markets, culturally rooted
in tradition, less flexible economically and facing depopulation.
188
With a young population that is rising to leadership and technology driving growth
and innovation, there are several business opportunities in multiple sectors.
It is a way easier to start a business in rural areas because the business can be started NoTES
with less initial capital and the overhead expenses are comparatively low. And
secondly, it is easier to organise a business in a rural area where people know each
other. The government is also providing funds and schemes to enhance the business
opportunity in rural areas. There are some businesses that can be started in rural
areas. Here, we will discuss the important business opportunities in rural areas:
 Fertilisation and seed store: Fertilisers are extensively being used to improve per
hectare production of crops that can be used for food and industrial applications.
This business can be started in rural areas.
 Organic farming: A local farming business can be started which adopts strictly
organic methods to cultivate vegetables, fruits, sauces and local delicacies. This
business would be a success, as people would come from different areas to buy
organic products. For this type of business, one can sell produce, which are
officially labelled organic or still organic with no label.
 Selling fresh eggs: Starting a poultry business or rearing does not need a lot of
lands. However, state laws need to be checked to see if the requirements are to be
met without difficulty.
 Jute bags making: It is the best eco-friendly business opportunity. Jute is also
called golden fibre which is grown by farmers of rural areas and is bio-
degradable along with a high cash value. Purchase raw jute from the farmers and
start a business, then it will bring profit to them as well as you.
 Waste management: Tons of waste is generated in rural and urban areas. The
disposed waste is a conglomerated form of organic as well as non-organic waste.
utilising scores of wastes and transforming it into a usable product is a good
deed as well as a business in rural areas.
 Development of solar project: Solar energy is finding important applications in
this field. If India starts using solar power as an alternative source of energy, it
can lead to positive social and economic gains.
 Tea gardening: Tea gardening is a good choice for people who are passionate
about tea. This business does not require a huge tract of land for planting tea
shrubs. In fact, tea gardening can be done in balconies. For this choice, the soil
needs to be fully drained and sandy.
 Beekeeping: Beekeeping is an area of investment that has not been explored fully
and it is a beneficial and high return business because it requires less time and
money. Also, the infrastructure investments are minimum. This can be initiated
by individuals or groups.
 Fish farming: In India, fish farming is one of the most profitable and successful
businesses. Due to increasing population, the demand and therefore the price of
fish has been increasing. Therefore, fish farming is one of the most sought after
business.
 Dairy enterprises: Rural areas are more suitable for setting up a dairy farming
business. In India, the majority of the dairy farmers raise animals using
traditional methods. It does not require highly skilled labour. This business can 189
easily set up small scale dairy farm with family members.
Business

Smaller capital and loweris required to start business.
Starting a poultry business or rearing needs a lot of land. (True/False)
12.6 SUMMARY
 In the last decade’s technological and global factors has the major impact on the
Indian economy. World trade has been flourishing that is why it is essential for
every organisation to understand the global business environment and recent
trends in business environment.
 For an economy, competitiveness refers to its ability to provide products and
services in a more effective and efficient manner than its competing countries.
 India has earned the 58th position in the WEF and it is considered as the leader
among the South Asian economies because of its market size and innovation.
 Business environment can be categorised into two types; Micro Environment
and Macro environment. Micro environment consist of employees, suppliers,
customers, competitors and the local community. On other hand, macro
environment included all the external factors such as economic, demographic,
political etc.
 Today, the workforce is diversified, competition has intensified and technology
has dramatically accelerated the scope and speed of different tasks. All
companies, whether small or large, have to function properly while meeting
these changing and competitive challenges in business environment.
 The major competitive trends in business environment are globalization,
business process outsourcing, revolution in information technology, removal of
trade and tariff barriers, and changes in customer needs and habits.
 Business in rural areas has an important role to play in the development of
Indian the economy.
 Taking into consideration the fact that about 70 per cent of the Indian population
recognise rural India its home, adequate funding and support can provide a
thriving entrepreneurial atmosphere in the rural sector.
12.7 KEY WORDS

 Tariff: A form or tax or duty that is imposed on some particular classes of
imports and exports.
 Disposable Income: The amount of income that every household has for savings
and spending after paying income tax.
 E-retailing: The sale of goods and services using an electronic B2C platform
using the internet.
 E-trading: The process of selling and purchasing of financial products over the
190 internet.
12.8 CASE STUDY: FMCG COMPANIES’ BUSINESS OPPORTUNITIES IN RURAL

NoTESMARKETS
Changing patterns of lifestyle and consumption habits in the rural sector are replacing
traditional livelihoods and setting the platforms for undergoing transformations
in the coming future. With abundant budget allocation of Indian Government to
water and electricity resources in rural areas and by raising Minimum Support Price
in relation to agricultural produce, agricultural income is likely to increase and
multiply in size.
The rural business sector is contributing to about 40% of the overall sales figures.
Giant FMCG companies such as Hindustan Unilever and ITC have gone beyond their
marginal expectations in terms sales revenue owing to growth in rural business and
exceedingly increasing rural customers. During the third quarter of September 2018,
ITC’s sales rose by 15.4 percent and that of Hindustan Unilever rose by 10 percent.
In the past few years, the upward trend in rural sales and agricultural business has
become the driving force of future business growth potential of FMCG companies
in India.
The growth roadmap of ITC and Hindustan Unilever has been on the surge due
to their rural segment sales growth. Hindustan Unilever has its operations spread
across foods solutions, beauty care and home care range of products. Because of the
rising lifestyle aspirations of youth in rural India, Hindustan Unilever’s beauty care
and home care products were widely sold in rural and semi-rural regions. In fact,
growth of rural sector is moving ahead of the urban sector counterparts. Therefore,
the managers of Hindustan Unilever are of the perception that rural business has
the potential to reach heights in future. Just like Hindustan Unilever, ITC also
operates heavily into agricultural, paper, cigarettes and FMCG products which in
turn reaches out to rural markets. ITC’s management has noticed stable demand in
business environment of rural markets.
With rise in rural business opportunities, the challenges faced by rural managers
are also increasing. Rural managers should possess entrepreneurship skills
and knowledge about agri-business culture, rural livelihoods, rural-urban
interdependence, water and nutrition management issues and value chain processes.
Experts in rural management and development are in high demand because of the
enhancement in rural business opportunities. Many degree and diploma programmes
are also provided by reputed management institutions across India to standardise
and conceptualise educational requirements of prospective rural managers.
Source: Rural growth for FMCG companies inching ahead of urban markets. (2019). Retrieved from https://
www.moneycontrol.com/news/business/companies/rural-growth-for-fmcg-companies-inching-ahead-of-urban-
markets-3136321.html
QUESTIONS
1. What insights were observed in respect of ITC and Hindustan Unilever sales in
rural sector?
(Hint: ITC and Hindustan Unilever have been on the surge due to their immense
growth in rural sector sales. For them, the growth of rural sector is moving ahead 191
of the urban sector counterparts.)
Business
NoTES 2. Are rural managers required to possess some specific skills?

(Hint: Due to an increase in business opportunities in the rural sector, the
challenges faced by rural managers are also increasing. They need to acquire
requisite skills related to rural management and development.)
12.9 EXERCISE
1. What do you mean by business environment?
2. What are the major external factors which influence business environment?
3. What are the different business opportunities in rural areas?
4. Discuss in brief some of the emerging trends in business environment.

Topic Q. No. Answer
India’s Competitiveness in the World 1. b. 58 th
Economy
2. Competitiveness
External Influences on India’s Business 3. True
Environment
4. Demography
Competitive Trends in Business 5. True
Environment
6. Outsourcing
Business Opportunities in the Rural 7. overhead
Sector
8. False

SUGGESTED BOOK
 Fernando, A. (2011). Business Environment. New Delhi: Pearson.
 Harrison, A. (2014). Business Environment in a Global Context. Oxford: Oxford
University Press.
E-REFERENCES
 Major Trends in Global Business Management. (2019). Retrieved from
https://www. northeastern.edu/graduate/blog/major-trends-global-business-
management/
 Redirect Notice. (2019). Retrieved from https://www.google.com/ url?
sa=t&sources=web&rct=j&url=htps://business.com
 The Business Environment of India: A New Mandate for Reform. (2019).
192 Retrieved from
https://www.gsb.stanford.edu/faculty-research/case-studies/business-
environment-india-new-mandate-reform
About IIMM
“Indian Institute of Materials Management (IIMM)”, with its headquarters at Navi Mumbai, is a Professional
Body of Materials Management classified under Engineering & Technology Group under Apprenticeship Act,
1961 and is recognised by ISTE, MHRD.
Through its wide network of 52 branches and 19 chapters having around 9500 members drawn from
public and private sectors, IIMM is dedicated to the promotion of the profession of Materials Management
through its multifarious activities including Educational Programs approved by AICTE (Post Graduate
Diploma in Materials Management and Post Graduate Diploma in Supply Chain Management & Logistics),
Seminars, National Conferences, Regional Conferences, Workshops, In-house training programs, Consultancy
& Research Programs.
To have an effective global interaction, the Institute is a charter member of International Federation of
Purchasing and Supply Management (IFPSM), Atlanta (USA) which has its roots in over 44 member
countries.
In furtherance of its objectives, IIMM brings out a monthly journal, “Materials Management Review”
comprising latest Articles and Research Papers in the field of Materials, Logistics, Purchase, Inventory,
Supply Chain Management and latest Technological Innovations like Artificial Intelligence, Block Chain,
Cloud Computing and Internet of Things.
The Institute has its Centre for Research in Materials Management (CRIMM) at Kolkata, which is
engaged in promotion of research activities in collaboration with industries for furthering the advancement of
the profession of Materials and Supply Chain Management.
The Institute is dedicated for the Societal & Environmental considerations through Sustainable Procurement,
Green Purchasing and Life Cycle Consideration, which are part of our course curriculum. The aim & objective
of the Institution is to update & upgrade the skills & knowledge of professionals so as to ensure inclusive and
sustainable development.
Indian Institute of Materials Management

Plot No. 102 & 104, Sector-15, Institutional Area, CBD Belapur, Navi Mumbai – 400614
Ph.: 0222 757 1022/0222 756 5592,
E-mail: Website: iimm.org

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BUSINESS ENVIRONMENT

CHAPTER 1: Introduction to Business Environment.........................................................1

CHAPTER 2: Environmental Screening..............................................................................15

CHAPTER 3: Micro Business Environment........................................................................29

CHAPTER 4: Macro Business Environment.......................................................................43

CHAPTER 5: Political Environment....................................................................................61

CHAPTER 6: Economic Environment.................................................................................75

CHAPTER 7: Legal Environment.........................................................................................93

CHAPTER 8: Socio-Cultural Environment.......................................................................109

CHAPTER 9: Business Environment of Service Sector...................................................123

CHAPTER 10: Global Environment.....................................................................................139

CHAPTER 11: Business Ethics..............................................................................................167

CHAPTER 12: Emerging Trends in India’s Business Environment................................183

NoTES LEARNING OBJECTIVES

1.2 CONCEPT OF BUSINESS ENVIRONMENT

These definitions give a clear understanding of the business environment. We can

The change in tastes and preferences of customers, introduction of new technologies,

1.2.1NATURE OF BUSINESS ENVIRONMENT

 Internal and external environment: Every business is surrounded by internal

NoTES  Complexity of the environment: Business environment cannot be easily analysed

1.2.2SCOPE OF BUSINESS ENVIRONMENT

1.2.3IMPORTANCE OF BUSINESS ENVIRONMENT

NoTES SELF ASSESSMENT QUESTIONS

1.3 COMPONENTS OF BUSINESS ENVIRONMENT

Figure 1 displays components of business environment:

FIGURE 1: Components of Business Environment

Various components of business environment are as follows:

NoTES  Marketing intermediaries: Intermediaries play an essential role of

SELF ASSESSMENT QUESTIONS

1.4 RELATION BETWEEN BUSINESS ENVIRONMENT AND STRATEGIC MANAGEMENT

1.6 KEY WORDS

1.7 CASE STUDY: TATA NANO–ENVIRONMENTAL ANALYSIS

TaBLE a: Passenger Car Segments in India

Segment Type Length

TaBLE B: Awards Tata Nano Received

Awards Awarding Organisation Year

FIGURE a: TATA Nano sales

TaBLE C: TATA Nano Sales Figure (2017–2018)

Oct. Nov. Dec. Jan. Feb. Mar. Apr. May Jun.

Tata Nano Failure Reasons

1.9 ANSWERS FOR SELF ASSESSMENT QUESTIONS

NoTES LEARNING OBJECTIVES

An organisation functions within a particular environment which is comprised of

2.2 MEANING AND IMPORTANCE OF ENVIRONMENTAL SCREENING

For an effective environmental screening, an organisation must follow the following

If an effective environmental screening is done properly, then it gives following

SELF ASSESSMENT QUESTIONS

A business manager plays a vital role in the analysis of business environment. He

Following are four basic components of business environment analysis:

2.3.1STEPS IN BUSINESS ENVIRONMENTAL ANALYSIS

A. Scanning all the required components

20  SAP: It is a tool which is being used by strategists to examine internal

SELF ASSESSMENT QUESTIONS

2.4 SWOT ANALYSIS

Let us discuss these above-mentioned terms in detail:

SELF ASSESSMENT QUESTIONS NoTES

2.5 ASSESSING RISK IN A BUSINESS ENVIRONMENT

Following are the reasons which may cause a business risk:

NoTES There are following types of risks present in the market:

SELF ASSESSMENT QUESTIONS