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    Sukanya Gaurav Khanvilkar 1

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    sagvekarsukanya93

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    © All Rights Reserved
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    Sukanya Gaurav Khanvilkar 1

    Uploaded by

    sagvekarsukanya93
    5 views2 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    5 views2 pages

    Sukanya Gaurav Khanvilkar 1

    Uploaded by

    sagvekarsukanya93

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Sukanya Gaurav Khanvilkar

    Permanent Address: E-mail address & Phone


    Room no 73, 2nd flr Dr. Ambedkar sadan bldg, [email protected]
    S B pawar marg, Curry road station, MUMBAI - 400013.
    Mobile No: - +91 9833315684

    OBJECTIVE:
    To work for a professionally managed organization. To obtain a Position that will best suit my Talents
    Experience that will prove to be an asset to the organization and provide me an opportunity for Growth.

    PERSONAL DETAILS:
    Husband name : Gaurav Khanvilkar

    Date of Birth : 26th Aug, 1993.

    Married Status : Married


    Languages Known : English, Hindi and Marathi
    Nationality : Indian
    Gender : Female

    E D U C A TI O NA L Q UA L I F I C A T I ON:

    SSC with 2nd Class


    HSC with 2nd Class

    TYBA with 2nd Class

    COMPUTER COMPETENCY:
    o Basic Computer Knowledge & MS – Office
    o MS-CIT Typing in English (Speed 30 wpm)

    WORK EXPERIENCE:

     MIS: Making invoices and billing postpaid and quality department. Preparing all MIS related to
    Vodafone BPM for entire circles. Maintaining proper MIS for postpaid activation and reporting
    channel wise.
     Operations & Quality Management as well as Quality Audit: Ensure internal customer
    satisfaction by ensuring services are as per promised Service Level Agreement and processes are
    within the Turnaround time. Handling calls and mails from distributors. Ensure all operations staff
    are discipline and follow the company’s code of conduct. Focusing on the First Time Right policy to
    reduce the repeat complaints.
     Customer service Delivery / Client Service Management: Responsible for maintaining and
    achieving team SLA targets. Responsible for solving if any queries / request / complaint from Client.
     Inter-functional Coordination: Ensure good rapport across other functions for smooth flow of
    pertinent information and support required from them for managing the customer expectations.

    Recent Organization Details:


     Iron Mountain at Vashi,
    o 11th Nov 2011 to 31st Jan 2024.

    Personal Strengths:
    o Self-Motivated
    o Positive Lookout
    o Hardworking
    o Quick learner
    o Leadership along with Team

    Declaration:
    I hereby declare that the particulars mentioned above are true to the best of my knowledge and documents
    supporting the above would be produced when called for.

    Date:

    Place: Curry road (Sukanya G. Khanvilkar)

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