Emotional Intelligence Word .

FUNDAMENTALS OF EMOTIONAL INTELLIGENCE
Self-awareness
Emotional awareness
Individuals with this competence
• Know which emotions they are feeling and why
• Realize the links between their feelings and what they think, do, and say
• Recognize how their feelings affect their performance; and
• Have a guiding awareness of their values and goals
Accurate self-assessment
Individuals with this competence are
• Aware of their strengths and weaknesses
• Reflective, learning from experience
• Open to candid feedback, new perspectives, continuous learning, and self-development; and
• Able to show a sense of humor and perspective about themselves
Self-confidence
• Present themselves with self-assurance and have presence
• Can voice views that are unpopular and go out on a limb for what is right; and
• Are decisive and able to make sound decisions despite uncertainties and pressures
Self-regulation
Self-control
• Manage their impulsive feelings and distressing emotions well
• Stay composed, positive, and unflappable even in trying moments; and
• Think clearly and stay focused under pressure
Trustworthiness
• Act ethically and are above reproach
• Build trust through their reliability and authenticity
• Admit their own mistakes and confront unethical actions in others; and
• Take tough, principled stands even if they are unpopular
Conscientiousness
• Meet commitments and keep promises
• Hold themselves accountable for meeting their objectives; and
• Are organized and careful in their work
Adaptability
• Smoothly handle multiple demands, shifting priorities, and rapid change
• Adapt their responses and tactics to fit fluid circumstances; and
• Are flexible in how they see events
Innovativeness
• Seek out fresh ideas from a wide variety of sources
• Entertain original solutions to problems
• Generate new ideas; and
• Take fresh perspectives and risks in their thinking
Self-motivation
Achievement drive
• Are results-oriented, with a high drive to meet their objectives and standards
• Set challenging goals and take calculated risks
• Pursue information to reduce uncertainty and find ways to do better; and
• Learn how to improve their performance
Commitment
• Readily make personal or group sacrifices to meet a larger organizational goal
• Find a sense of purpose in the larger mission
• Use the group’s core values in making decisions and clarifying choices; and
• Actively seek out opportunities to fulfill the group’s mission
Initiative
• Are ready to seize opportunities
• Pursue goals beyond what is required or expected of them
• Cut through red tape and bend the rules when necessary to get the job done; and
• Mobilize others through unusual, enterprising efforts
Optimism
• Persist in seeking goals despite obstacles and setbacks
• Operate from hope of success rather than fear of failure; and
• See setbacks as due to manageable circumstance rather than a personal flaw
Social Awareness
Empathy
• Are attentive to emotional cues and listen well
• Show sensitivity and understand others’ perspectives; and
• Help out based on understanding other people’s needs and feelings
Service orientation
• Understand customers’ needs and match them to services or products
• Seek ways to increase customers’ satisfaction and loyalty
• Gladly offer appropriate assistance; and
• Grasp a customer’s perspective, acting as a trusted advisor
Developing others
• Acknowledge and reward people’s strengths, accomplishments, and development
• Offer useful feedback and identify people’s needs for development; and
• Mentor, give timely coaching, and offer assignments that challenge and grow a person’s skills
Leveraging diversity
• Respect and relate well to people from varied backgrounds
• Understand diverse worldviews and are sensitive to group differences
• See diversity as opportunity, creating an environment where diverse people can thrive; and
• Challenge bias and intolerance
Political awareness
• Accurately read key power relationships;
• Detect crucial social networks;
• Understand the forces that shape views and actions of clients, customers, or competitors; and
• Accurately read situations and organizational and external realities.
Social Skills
Influence
• Are skilled at persuasion
• Fine-tune presentations to appeal to the listener
• Use complex strategies like indirect influence to build consensus and support; and
• Orchestrate dramatic events to effectively make a point
Communication
• Are effective in give-and-take, registering emotional cues in attuning their message
• Deal with difficult issues straightforwardly
• Listen well, seek mutual understanding, and welcome sharing of information fully; and
• Foster open communication and stay receptive to bad news as well as good
Leadership
• Articulate and arouse enthusiasm for a shared vision and mission
• Step forward to lead as needed, regardless of position
• Guide the performance of others while holding them accountable; and
• Lead by example
Change catalyst
• Recognize the need for change and remove barriers
• Challenge the status quo to acknowledge the need for change
• Champion the change and enlist others in its pursuit; and
• Model the change expected of others
Conflict management
• Handle difficult people and tense situations with diplomacy and tact
• Spot potential conflict, bring disagreements into the open, and help deescalate
• Encourage debate and open discussion; and
• Orchestrate win-win solutions
Building bonds
• Cultivate and maintain extensive informal networks
• Seek out relationships that are mutually beneficial
• Build rapport and keep others in the loop; and
• Make and maintain personal friendships among work associates
Collaboration and cooperation
• Balance a focus on task with attention to relationships
• Collaborate, sharing plans, information, and resources
• Promote a friendly and cooperative climate; and
• Spot and nurture opportunities for collaboration
Team capabilities
• Model team qualities such as respect, helpfulness, and cooperation
• Draw all members into active and enthusiastic participation
• Build team identity, esprit de corps, and commitment; and
• Protect the group and its reputation and share credit

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FUNDAMENTALS OF EMOTIONAL INTELLIGENCE

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