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Barangay Complain Monitoring System

The document discusses the development of a Barangay Complaint Monitoring System. It outlines the objectives and significance of the study, which is to develop a centralized system to efficiently receive, process, and resolve complaints in barangays. It also reviews related literature and studies on document management systems and the history of moving from physical to electronic storage.

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jay.alejo99
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407 views5 pages

Barangay Complain Monitoring System

The document discusses the development of a Barangay Complaint Monitoring System. It outlines the objectives and significance of the study, which is to develop a centralized system to efficiently receive, process, and resolve complaints in barangays. It also reviews related literature and studies on document management systems and the history of moving from physical to electronic storage.

Uploaded by

jay.alejo99
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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BARANGAY COMPLAINT MONITORING SYSTEM

CHAPTER I
INTRODUCTION

Origin and Justification of the Study

Local governance stands as the cornerstone of community development, with barangays


serving as the bedrock of civic life. In this era of technological advancement, the effective resolution of
community grievances demands innovative solutions.

This capstone project embarks on an exploration of a pivotal intervention – the design and
implementation of a Barangay Complaints Monitoring System (BCMS). Rooted in the conviction that
technology can fortify the foundations of local governance, the BCMS seeks to revolutionize the way
complaints are received, processed, and resolved within the barangay context. This research
endeavors to delve into the potential impact of the BCMS on transparency, accountability, and citizen
engagement, offering insights into how technology can be harnessed to bolster the responsiveness of
barangay administrations. Through an interdisciplinary lens, this study aims to navigate the intricate
dynamics of introducing a technological framework into traditional governance structures, with a focus
on empowering communities and fostering a more efficient and participatory decision-making process.

Additionally, the introduction should outline the objectives of the thesis, such as developing a
user-friendly interface, enhancing communication between residents and barangay officials, and
optimizing the overall complaint resolution workflow. Stress the significance of community involvement
and feedback in shaping the system to address specific needs. Moreover, briefly mention the potential
impact on barangay administration, emphasizing the system's potential to promote accountability and
responsiveness.

Finally, conclude the introduction by providing a brief overview of the structure of the thesis,
highlighting the key chapters and their respective contributions to the research.

Furthermore, address the current limitations of traditional complaint-handling methods,


discussing issues like delays, documentation challenges, and communication gaps. Highlight the
growing need for a systematic approach to complaint management in the context of increasing
urbanization and community complexity. Consider incorporating relevant statistics or case studies that
underscore the urgency and relevance of implementing a modern monitoring system. This will help set
the stage for the subsequent chapters, where you will delve into the system's design, development, and
anticipated impact.
Objective of the Study
The general objective of the propose Barangay Complaint Monitoring System is to develop a
centralize storage system with the ability to review and monitor the complaint of the people in the
barangay.

1. Design and Construct the System Project.


2. Encode the Program of the System Project.
3. Testing and functionality of the System Project and Revise if needed.
4. Evaluate the System Project by computer and IT expert.

Significance of the Study


This study is contribute knowledge among the researcher to design and construct the
Barangay Complaint Monitoring System to bring about transformative change within barangay
governance structures, accountability, and citizen engagement. The result of the study would benefit
the following:

Barangay Officials
The Barangay Complaint Monitoring System helps the Barangay Official empowering them to
effectively manage and address citizen concern and grievances. This system will provide work more
efficiently and effectively. Thus, it is simple, easy, and convenient.

Residents
The Barangay Complaint Monitoring System offers benefits to the Residents of a Barangay,
enhancing their ability to communicate concerns, and ensure accountability. The System provides
residents with real-time updates on the status and resolution progress of their complaints.

Future Researchers
They can use the study as a reference and collect the needed information based on the result
in developing a new project in relation to the topic.

Scope and Delimitation of the Study


The propose project entitle “Barangay Complaint Monitoring System” helps us to easily store
data and secure the concern records of all the residents of a barangay.
The system aimed to test the functionality and were evaluated by the proponents with the help
of the instructor of Diploma in Computer Engineering Technology and selected Professor of Winzelle
International College Inc. the study was conducted during the 1 st semester of Academic School years
2023-2024 up to the 2nd Semester 2024.
CHAPTER II
REVIEW OF RELATED LITERATURE

Review of related literature and Studies


This chapter deals with the survey of related literature and finding of related studies that may
help and contribute to enrich of the research process. Some ideas that are parallel of the present
studies are utilized.

Related Literature

In the late 1800s. Edwin Grenville Seibels invented the vertical file system in 1898, which
organizes paper documents in drawers within stacked cabinets. For most of the twentieth century,
these cabinets would be the primary form of document storage in the commercial sector. This system,
however, continues to have serious flaws. File cabinets take up a lot of space, making them an
inconvenient storage option for companies with limited office space. Furthermore, searching for certain
papers among stacks of paper, as well as manually filling out fields on paper, takes a lot of time and
effort. Employees, supervisors, and business owners are frequently distracted from other vital tasks
when searching for and altering papers. To make problems worse, printed documents may be lost or
destroyed in disasters such as fires and floods. The most common problem with paper documents is
that they get misplaced.
The history of document management took a dramatic turn in the 1980s, with the increasing
availability of computer technology. The development of servers allowed organizations to store
documents electronically in centralized mainframes. This was the beginning of Electronic Document
Management Systems (EDMS). Meanwhile, the invention of scanners allowed for the conversion of
paper documents to digital documents. The rise of PCs gave businesses the ability to create and store
documents on computers in the office. Together, these developments spurred a shift from physical
(printed) to digital document management. However, the distribution of PCs was highly unstructured.
Network deficiencies resulted in a lack of version control, audit trails, and security. Better systems of
document management were needed.

Related Studies

The first file system was pieces of paper organized in folders in filing cabinets. I wouldn’t be
surprised if there was a filing system before that where someone was piling stacks of paper on their
desk, and thought, “There has to be a better way than this”, so they decided to have a cabinet maker
make a cabinet to store their files in. There were Jacquard looms using punch cards for data storage as
early as 1803. These were based on looms using paper tape by Bouchon in 1725. And, of course,
player pianos used paper rolls to store the tune to be played. These were developed by changes to a
number of different ideas between 1842 and 1863. All these cards, tapes, and rolls had to be stored in
a library, usually on a set of shelves.

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