Cover page

Internship Report on

A STUDY ON CUSTOMER SATISFACTION TOWARDS

ROYAL ENFIELD BIKES
Chinthamani Branch

Submitted in partial fulfillment of the requirements for the award of

Bachelor of commerce Degree of Bengaluru North University.

BY
Mr. Saif Ali Baig A
REG NO – U19CO21C0101

UNDER THE GUIDANCE OF

NARESH SIR

Associate Professor of Commerce

ROYAL DEGREE COLLEGE
CHINTHAMANI
CHAPTER I:
Introduction

Royal Enfield is a well-known

automobile company that
primarily deals in
manufacturing of motor cycles and cycles. Apart from that, it produces
lawnmowers, stationary engines and rifles. Royal Enfield the fastest
growing motorcycle brand in the world. In Chinthamani it is
established in the year 2018 under KK motors. Kekhrieletuo Kelie
proprietor of KK opened its showroom with automated servicing
center in Chinthamani under the name KK motors at Chinthamani,
opposite R T O, Chinthamani. Delivering the brand philosophy of pure
motorcycling in every aspect of ownership experience, Royal Enfield
exclusive store is the 2nd in Chinthamani and 37th in the North East.

Driving the most luxurious Bike has been made possible by the stiff competition in
the Automobile industry in India, with overseas players gathering the same
momentum as the domestic participants.

Every other day, we have been hearing about some new launches, some low cost
Bikes - all customized in a manner such that the common man is not left behind. In
2015, the Automobile industry is expected to see a growth rate of around 9%, with
the disclaimer that the auto industry in India has been hit badly by the ongoing
global financial crisis. The
 Automobile industry in India happens to be the ninth largest in the world.
Following Japan, South Korea and Thailand, in 2013, India emerged as the fourth
largest exporter of Automobiles.

In the present era, customer is the centre point of all the marketing activities. The
objectives of the marketers have shifted from “maximization of profits” to
“maximization of customer satisfaction”. Business firms not only retain their
current customers, but also increased their market share by satisfying customers
through high quality after sales service. After –sales service availability is a critical
deciding factor while choosing an automobile.

1.2 Objectives of the study

❖ To gather information about Consumer satisfaction toward Royal Enfield Bikes in

the geographic region of Shivamogga (KAR).

❖ To know the customer satisfaction towards the after sales service offers by Royal
Enfield Company.

❖ To assess the needs, requirements and expectations of the customer in order to

assess their current satisfaction levels.
 ❖ To study perception and buying behaviour of customers towards Royal Enfield in
India

❖ To provide suggestions, in improving the customer satisfaction and the company

sales and profitability.

1.3 Need of the study

➢ Increase market share requires an understanding of customer and their

satisfaction towards the product. Customer satisfaction survey of Royal
Enfield leads to examine the efficient factor to excel in the marke.

➢ The best way to establish revenue goals and sales quotas for products,
territories or stores/branches is to base them on the true customer
satisfaction within the area with a realistic picture of customer
satisfaction, you can focus resources intelligently, maintaining a
presence where you’re strong and investing heavily where opportunity is
greatest.

➢ These days it is very clear that market is having drastic changes and all
the companies are acting according to it because to survive in the
market and this should be achieved by studying about the customer
options and analyzing their future requirements.
1.4 Scope of the study

➢ The scope of the study is to find out the customer satisfaction with reference
to RoyalBikes.

➢ The study covers the different aspects of customer satisfaction. This has
been conducted in Chinthamani. The scope of study is to judge the level of
satisfaction of consumer with respect to awareness and perception of Royal
Enfield Bikes.

➢ This study is aiming for converting unsatisfied customers into satisfied

customers into delightful customers

1.5 Limitations of the study

However we tried our best in collecting the relevant information for our research
report, yet there are always some problems faced by the researcher. The prime
difficulties which we faced in collection of information are discussed below:
 ➢ The time period for carrying out the research was short as a result of which
many facts have been left unexplored.
➢ Lack of time and other resources as it was not possible to conduct survey at
large level.
➢ Only 100 respondents have been chosen which is a small number, to
represent whole of the population
➢ The study was constrained only to Chinthamani city. A more intensive study

would be necessary to arrive at exact conclusion .

1.4 Scope of the study

➢ The scope of the study is to find out the customer satisfaction with reference to
Royal Bikes.

➢ The study covers the different aspects of customer satisfaction. This has been
conducted in Chinthamani. The scope of study is to judge the level of satisfaction
of consumer with respect to awareness and perception of Royal Enfield Bikes.
➢ This study is aiming for converting unsatisfied customers into satisfied

customers into delightful customers.

1.5 Limitations of the study

However we tried our best in collecting the relevant information for our research report,
yet there are always some problems faced by the researcher. The prime difficulties which
we faced in collection of information are discussed below:

➢ The time period for carrying out the research was short as a result of which many
facts have been left unexplored.

➢ Lack of time and other resources as it was not possible to conduct survey at large
level.

➢ Only 100 respondents have been chosen which is a small number, to represent
whole of the population.

➢ The study was constrained only to Chinthamani city. A more intensive study would
be necessary to arrive at exact conclusion.
RESEARCH METHOD

Primary data: -In order to find out the showroom of Chinthamani Royal
Enfield, primary data was collected by personally visiting the dealership and
showroom. With the help of well laid questionnaire. I took feedbacks from the
manager and employees, while interviewing them, which helped me to
prepare the research report.

Secondary data: - the secondary data collection involved internet source,

browsing magazine, newspaper and articles. To analyze the relationship
between service quality and customer satisfaction. To gain a better
understanding of the service quality dimensions that affects customer
satisfaction from customer perspective
CHAPTER II: Description of the Organization

COMPANY PROFILE

2.1 Introduction

India became the fourth largest auto market in 2018 with sales increasing 8.3 per
cent year-on-year to 3.99 million units. It was the seventh largest manufacturer of
commercial vehicles in 2018.
The Two Wheelers segment dominates the market in terms of volume owing to a
growing middle class and a young population. Moreover, the growing interest of the
companies in exploring the rural markets further aided the growth of the sector.
India is also a prominent auto exporter and has strong export growth expectations
 for the near future. Automobile exports grew 14.50 per cent during FY19. It is
expected to grow at a CAGR of 3.05 per cent during 2016-2026. In addition, several
initiatives by the Government of India and the major automobile players in the Indian
market are expected to make India a leader in the two-wheeler and four-wheeler
market in the world by 2024.

2.2 Market size

Overall domestic automobiles sales increased at 6.71 per cent CAGR between FY13-
19 with 26.27 million vehicles getting sold in FY19. Domestic automobile production
increased at 6.96 per cent CAGR between FY13-19 with 30.92 million vehicles
manufactured in the country in FY19.

In FY19, year-on-year growth in domestic sales among all the categories was
recorded in commercial vehicles at 17.55 per cent followed by 10.27 per cent
yearon- year growth in the sales of three-wheelers.
Premium motorbike sales in India crossed one million units in FY18. During January -
September 2018, BMW registered a growth of 11 per cent year-on-year in its sales in
India at 7,915 units. Mercedes Benz ranked first in sales satisfaction in the luxury
vehicles segment according to J D Power 2018 India sales satisfaction index (luxury).
Sales of electric two-wheelers are estimated to have crossed 55,000 vehicles in 2017-
18.

2.3 Investments
In order to keep up with the growing demand, several auto makers have started
investing heavily in various segments of the industry during the last few months. The
industry has attracted Foreign Direct Investment (FDI) worth US$ 22.35 billion during
the period April 2000 to June 2019, according to data released by Department for
Promotion of Industry and Internal Trade (DPIIT).
Some of the recent/planned investments and developments in the automobile sector
in India are as follows:

➢ Audi India plans to launch nine all-new models including Sedans and SUVs
along with futuristic e-tron electric vehicle (EV) by the end to 2023.
➢ MG Motor India to launch MG ZS EV electric SUV in early 2020 and plans to
launch affordable EV in next 3-4 years.
➢ BYD-Olectra, Tata Motors, Ashok Leyland to supply 5,500 electric buses for
different state departments.
➢ Premium motorbike sales in India recorded seven-fold jump in domestic sales
reaching 13,982 units during April-September 2019. The sale of luxury cars
stood between 15,000 to 17,000 in first six months of 2019.
➢ In H1 2019, automobile manufacturers invested US$ 501 million in India’s
autotech companies start-ups, according to Venture intelligence
➢ . For self-driving and robotic technology start-ups, Toyota plans to invest
US$100 million.
➢ In India, 7 Series face lift launched by BMW and the new X7 SUV has been
introduced at Rs 98.90 lakh (US$ 0.14 million).
➢ Ashok Leyland has planned a capital expenditure of Rs 1,000 crore (US$
155.20 million) to launch 20-25 new models across various commercial vehicle
categories in 2018-19.
➢ Hyundai is planning to invest US$ 1 billion in India by 2020. SAIC Motor has
also announced to invest US$ 310 million in India.
 ➢ Mercedes Benz has increased the manufacturing capacity of its Chakan Plant
to 20,000 units per year, highest for any luxury car manufacturing in India.
➢ As of October 2018, Honda Motors Company is planning to set up its third
factory in India for launching hybrid and electric vehicles with the cost of Rs
9,200 crore (US$ 1.31 billion), its largest investment in India so far.
➢ In November 2018, Mahindra Electric Mobility opened its electric technology
manufacturing hub in Bangalore with an investment of Rs 100 crore (US$
14.25 million) which will increase its annual manufacturing capacity to 25,000
units.

2.4 Government Initiatives

The Government of India encourages foreign investment in the automobile sector and
allows 100 per cent FDI under the automatic route. Some of the recent initiatives taken by
the Government of India are –

➢ Under Union Budget 2022-23, government announced to provide additional

income tax deduction of Rs 1.5 lakh (US$ 2,146) on the interest paid on the
loans taken to purchase EVs.
➢ The government aims to develop India as a global manufacturing centre and
an R&D hub.
➢ Under NATRiP, the Government of India is planning to set up R&D centres at
a total cost of US$ 388.5 million to enable the industry to be on par with global
standards
➢ The Ministry of Heavy Industries, Government of India has shortlisted 11 cities
 in the country for introduction of electric vehicles (EVs) in their public transport
systems under the FAME (Faster Adoption and Manufacturing of (Hybrid) and
Electric Vehicles in India) scheme. The government will also set up incubation
centre for start-ups working in electric vehicles space.
➢ In February 2022, the Government of India approved the FAME-II scheme
with a fund requirement of Rs 10,000 crore (US$ 1.39 billion) for FY22-23.

2.5 Achievements

Following are the achievements of the government in the past four years:
➢ On 29th July 2019, Inter-ministerial has sanctioned 5,645 electric buses for 65 cities.
➢ NATRIP’s proposal for “Grant-In-Aid for test facility infrastructure for Electric
Vehicle (EV) performance Certification from NATRIP Implementation Society”
under FAME Scheme which had been approved by Project Implementation
Committee (PISC) on 3rd January 2022.
➢ Number of vehicles supported under FAME scheme increased from 5,197 in
June 2015 to 192,451 in March 2018. During 2017-18, 47,912 two-wheelers,
2,202 three-wheelers, 185 four-wheelers and 10 light commercial vehicles.

➢ Under National Automotive Testing And R&D Infrastructure Project (NATRIP),

following testing and research centres have been established in the country
since 2015 o International Centre for Automotive Technology (ICAT), Manesar o
National Institute for Automotive Inspection, Maintenance & Training (NIAIMT),
Silchar o National Automotive Testing Tracks (NATRAX), Indore o Automotive
Research Association of India (ARAI), Pune o Global Automotive Research
Centre (GARC), Chennai
➢ SAMARTH Udyog – Industry 4.0 centers: ‘Demo cum experience’ centres are
being set up in the country for promoting smart and advanced manufacturing
helping SMEs to implement Industry 4.0 (automation and data exchange in
manufacturing technology).
 INTRODUCTION TO ROYAL ENFIELD

Royal Enfield is an Indian motorcycle company which has created a huge impact in
the automobile industry. Royal Enfield has been able to create an image in the
market such that by its name only every consumer creates an image of a luxurious,
strong motorcycle. Royal Enfield have been manufacturing the classic automobiles
like Bullet, Electra, and Thunderbird series from 1909. Royal
Enfield is also distinctive in its logo with a cannon and a tagline of “Made like a gun”.
This logo shows the heritage of the Enfield Company. Vehicles manufactured under
Royal Enfield are prevalent for tough looks, incomparable dependability and
enormous power.

Royal Enfield was the name under which the Enfield Cycle Company made
motorcycles, bicycles, lawnmowers and stationary engines. The legacy of weapons
manufacture is reflected in the logo, a cannon, and their motto "Made like a gun,
goes like a bullet". Use of the brand name Royal Enfield was licensed by The Crown
in 1890. The original Redditch, Worcestershire based company was sold to Norton-
Villiers- Triumph (NVT) in 1968.

Royal Enfield produced bicycles at its Redditch factory until it closed in early 1967.
The company's last new bicycle was the 'Revelation' small wheeler, which was
released in 1965. Production of motorcycles ceased in 1970 and the company was
dissolved in 1971.
In 1956 Enfield of India started assembling Bullet motorcycles under licence from
UK components, and by 1962 were manufacturing complete bikes. Enfield of India
bought the rights to use the Royal Enfield name in 1995. Royal Enfield production,
based in Tiruvottiyur, Chennai, continues and Royal Enfield is now the oldest
motorcycle brand in the world still in production with the Bullet model enjoying the
 longest motorcycle production run of all time. In May 2013 a new assembly facility
was started at Oragadam, Chennai.

Royal Enfield is a motorcycle manufacturing company based in Chennai, India.

Originally, a confluence of the British Motorcycle company, Royal Enfield and
indigenous Madras Motors, it is now a subsidiary of Eicher Motors Limited, an
Indian automaker. Along with its flagship motorcycle Royal Enfield Bullet, the
enterprise is notable for its Mid-premium motorcycles with the characteristic
thumping engine sounds and high capacity engines.

History
Royal Enfield motorcycles made in England were being sold in India from 1949. In
1955, the Indian government looked for a suitable motorcycle for its police and
army, for patrolling the country's border. The Bullet was chosen as the most suitable
bike for the job. The Indian government ordered 800 350 cc model Bullets. In 1955,
the Redditch company partnered with Madras Motors in India to form 'Enfield India'
to assemble, under licence, the 350 cc Royal Enfield Bullet motorcycle in Madras
(now called Chennai). The first machines were assembled entirely from components
shipped from England. In 1957, the tooling was sold to Enfield India so that they
could manufacture components. By 1962, all components were made in India. The
Indian Enfield uses the 1960 engine (with metric bearing sizes), in the pre-1956
design frame.

An independent manufacturer since the demise of Royal Enfield in England, Enfield

India still makes an essentially similar bike in 350 cc and 500 cc forms today, along
with several different models for different market segments.
In 1986, a British civil servant, Raja Narayan, returned to India and organised an
export arm for the company to market the Bullet in England. Starting with a Bullet
350 in 1986, he was soon giving feedback that led to improvements. By 1989, the
Enfield Bullet appeared in UK motorcycle shows.
In 1994, Eicher Group bought into Enfield
India. In late 1995, the Enfield India firm
acquired the rights to the name Royal Enfield.
Royal Enfield of India now sells motorcycles in
over twenty countries.

Between the wars

At the time of the outbreak of WW I Royal

Enfield supplied consignments of their 6
HP sidecar Outfit motorcycles with Stretchers to the Crown. This same motorcycle
also came with a Vickers machine Gun sidecar attachment which could also be
turned skywards and used against low flying aircraft. Royal Enfield supplied large
numbers of motorcycles to the British War Department and also won a motorcycle
contract for the Imperial Russian Government.
As the factory developed in the 20’s the range of models also increased and in 1924
Royal Enfield was offering four versions of the 2 ¼ HP two-stroke motorcycle, two
new JAP engined 350 cc motorcycles and two versions of the 8 HP Vickers engine
sidecar combinations. During the great depression of the 30’s Royal Enfield was
also affected and the demand for motorcycles waxed and waned but the bicycle
manufacturing continued at the same pace and the company trudged on. The
Cycar, a fully enclosed motorcycle model appeared in the early 30’s.

Global History

The Beginning
The Enfield Cycle Company made motorcycles, bicycles, lawnmowers and
stationary engines under the name Royal Enfield out of its works based at Redditch,
 Worcestershire. The legacy of weapons manufacture is reflected in the logo
comprising the cannon, and the motto "Made like a gun". Use of the brand name
Royal Enfield was licensed by the Crown in 1890.
The Early Years
In 1909 Royal Enfield surprised the motorcycling world by introducing a small
Motorcycle with a 2 ¼ HP V twin Motosacoche engine of Swiss origin. In 1911 the
next model was powered by a 2 ¾ HP engine and boasted of the well known Enfield
2- speed gear. In 1912 came the JAP 6 HP 770 CC V twin with a sidecar
combination. It was this motorcycle which made Enfield a household name. 1914
saw the 3 HP motorcycles this time with Enfield’s own engine which now had the
standardised Enfield paint scheme of black enamelled parts and green tank with
gold trim.

The Indian Connection

Royal Enfield motorcycles were being sold in India ever since 1949. In 1955, the Indian
government started looking for a suitable motorcycle for its police forces and the army for
patrolling duties on the country's border. The Bullet 350 was chosen as the most suitable
bike for the job. The Indian government ordered 800 of these 350 cc motorcycles, an
enormous order for that time. Thus In 1955, the Redditch Company partnered with Madras
Motors in India to form what was called 'Enfield India' to assemble these 350 cc Bullet
motorcycle under licence in
erstwhile madras (Now called Chennai). As per their agreement Madras Motors owned the
majority (over 50%) of shares in the company. In 1957 tooling equipment was also sold to
Enfield India so that they could manufacture components and start full-fledged production.
The Enfield Bullet dominated the Indian highways and with each passing year its popularity
kept rising.

Closeout in the UK
 Royal Enfield UK continued manufacturing motorcycles and came out with some more
innovative and powerful machines notably the Royal Enfield Meteor, Constellation and
finally the Interceptor 700, before being sold to Norton-Triumph- Villiers (NVT) in 1968.
Production ceased in 1970 and the company was dissolved in
1971. Remaining tooling and equipment of the Redditch works were auctioned off.
Meanwhile the Bullet 350 continued to be manufactured in India and by the 1980’s the
motorcycles were even exported to Europe out of India. Even after the motorcycle
manufacturing closed down the precision engineering division ran for some more time and
even bicycles were produced until quite late. The Eicher Chapter.

In 1990, Enfield India entered into a strategic alliance with the Eicher Group, and later
merged with it in 1994. It was during this merger that the name Enfield India changed to
Royal Enfield. The Eicher Group is one of India's leading automotive groups with diversified
interests in the manufacture of Tractors, Commercial Vehicles, Automotive Gears, Exports,
Garments, Management Consultancy and Motorcycles. Since then, the Company has made
considerable
 investments in modernizing its manufacturing technology and systems. In 1996, when the
Government decided to impose stringent norms for emission Royal Enfield was the first
motorcycle manufacturer to comply, a tradition which has stuck on thus making emission
norms being one of the most important factors the company focuses on OUR MISSION.

Our mission is to build and maintain a fleet of Royal Enfield's and its variants for our clients
who are looking for hassle-free rentals for their road trips.
OUR CORE VALUE
We are a bunch of adventure travelers ourselves and we understand the joys of bike
expeditions. We believe in providing the best-in-class services for our clients who are
looking to explore destinations in India via Royal Enfields.

OUR PRODUCTS AND SERVICES

We render services that help motorcycle enthusiasts, adventure holiday travelers and
destination explorers to travel and explore locations via the road medium. We offer
different variants of Royal Enfield for rent, to accompany you on your journey.
OUR SPECIALISATION
We provide showroom condition Royal Enfields which are available for customers to rent for
short trips, weekend getaways or longer road expeditions. We also plan customized trips to
meet your specific needs.
Our services are for those who want to discover and explore. Our customers are people who
look to challenge themselves- doing things they might have not done in the past, who seek
travel experiences that are out of the ordinary, who want to experience and explore places
and not just visit it. The sporty, adventurous explorer who constantly seeks challenges is our
kind of travelerone
who connects with us and our brand.

This three-tier governance structure ensures that:

1. Strategic supervision (on behalf of the shareholders), being free from involvement in the
task of strategic management of the Company, can be conducted by the Board with
objectively, thereby sharpening accountability of management.
2. Strategic management of the company, uncluttered by the day to day tasks of executive
management, remains focused and energized;
3. Executive management of a Division or a Business free from collective strategic
responsibilities for Royal Enfield as a whole focuses on enhancing the quality, efficiency and
effectiveness of the business.
Sales service for the benefit of customers:
Royal Enfield country wide auto financial service Limited. It takes I order to supplement its
after sales network and after new value for added services for it. Royal Enfield service
master will provided world class quality service at its state of the art work shops, Delighted
and developed on per Royal Enfield Guidelines friend professionals to take personalized care
of all bikes maintenance need less than one roof. The workshop will also have all the latest
tools and equipment for diagnosing and testing vehicle parameters. The company will also
facilitate sales
and purchase of used bikes.

Marketing Mix Royal Enfield

Royal Enfield is an Indian company of British origins. It is a public company that deals in
twowheelers and is associated with the automotive industry. Vehicles related to this brand a
re popular for rugged looks, matchless stability and sheer power. The brand has been a
favourite amongst Police and Army personnel. Royal Enfield was founded in the year 1909
and merged with Madras Motors in the year 1955. Currently, it is a subsidiary of its Indian
parent company Eicher Motors
➢ Ducat i S uperbike
➢ Harley Davidson
➢ Suzuki
➢ TVS
➢ Hero Motor Corp
➢ Baja j Auto L imited Limited.

Product in Marketing Mix of Royal Enfield

 Royal Enfield is associated with manufacturing and marketing of motorcycles as it deals in
the automobile sector. It started its operations as a manufacturer of motorcycles for Indian
Army. It is also involved in producing lawnmowers, stationary engines, bicycles and rifles.
Some of its wellknown models are as follows- Standard Street.

➢ Bullet Electra 5S
➢ Bullet 350
➢ Bullet Machismo 500 Retro Street
➢ Classic 500
➢ Classic Battle Green
➢ Classic Chrome
➢ Classic Squadron Blue
➢ Classic 350
➢ Classic Desert Storm Cruiser
➢ Thunderbird 500
➢ Thunderbird 300 Cafe Racer
➢ Continental GT
➢ Royal Enfield Himalayan

Place in the marketing mix of Royal Enfield

Royal Enfield is an Indian company with its headquarters base at Chennai in Tamil Nadu. It
has spread its product presence to India as well as several international markets in more
than fifty countries like Spain, Switzerland, Singapore, Netherlands, Russia, Malaysia, Korea,
Canada, Brazil, France, Germany, Italy, United Kingdom, Japan, Argentina, Australia and the
United States. At its onset company imported kits for 350cc bikes from the United Kingdom
and assembled them in its plant at Chennai. A new manufacturing plant was opened at
Oragadam in Chennai by the year 2013 and its factory located at Tiruvottiyur became a
secondary production
plant that continued with its manufacturing of several models and engines. In the year 2015
company established a dealership and its headquarters for the North American division at
Milwaukee in Wisconsin. It started its retail operations in Indonesia in the year 2015,
August. Royal Enfield has a strong distribution network that includes services of dealers a nd
stockists so that it reaches consumer markets easily. Its channel in India includes 394
dealership outlets spread over every Indian state and three Union territories.

Price in the Marketing Mix Of Royal Enfield :

Royal Enfield has the distinction of being an iconic company as it is one of the oldest in the
field of two-wheelers. It belongs to the luxury segment and has become a status symbol to
motorcycle lovers. Royal Enfield has targeted bike adventurers and youth’s belonging to a
middle-aged group as its target customers that believe in quality over pricing at any given
time. It has adopted a premium pricing policy for its high- quality products. The company
offers a powerful and stylish product with an established and high-profile brand name and
hence its target customers do not
hesitate in making a purchase irrespective of high prices.

Promotions in the marketing mix of Royal Enfield

Royal Enfield has the distinction of being the first two-wheeler manufacturing company to
obtain WVTA certificate for meeting norms and standards set up by European Community. It
has adopted several promotional policies to market its products successfully in the
consumer market.
The company has launched innovative ad campaigns with help of electronic and print media.
Its ads are viewed via television, magazines, newspapers and billboards. Royal Enfield has
also launched brand awareness c ampaigns at social media portals like Facebook , Twitter
and YouTube . It takes part in several shows to increase its brand visibility .

CHAPTER III: Experiential Learning

LAYOUT OF SHOWROOM

1. Royal Enfield showroom is located at R T O office , kanampalli road,

chinthamani karnataka.
2. Interior is designed fashioned.
3. Stone black is the theme of the showroom.
4. Proper place for discussion.
5. Responsive was good.
6. Clients are treated in a polite manner.
7. The facilities, services and installations needed for the functioning of the
enterprise is plausible.

TYPES OF ROYAL ENFIELDS

1. Royal Enfield Himalayan: The Himalayan is the most affordable
adventure bike that you can buy in the Indian market. The Himalayan is
quite popular among enthusiasts and Royal Enfield launched a new
version of the bike with critical changes that increases its reliability.
This powered by an all-new 411- cc LS engine that develops a maximum
of 23 Bhp.
2. Royal Enfield classic 350: The classic 350 is a cruiser bike available at a
starting price of Rs. 1, 67,569 in India. It is available in 7 variants and 13
colors with top variant price starting from Rs. 1, 93,015. The classic 350 is
powered by 346cc BS6 engine which develops power of 19.1 bph and a torque
of 28Nm. With both front rear disc brakes, Royal Enfield classic 350 comes up
with anti-locking braking system. This classic 350 bike weights 195kg and has
a fuel tank capacity of 13.5 liters.
 3. Royal Enfield continental GT 650: The continental 650 is a bike
available at a price of Rs. 2, 86,390 in India. It is available in 3 variants and 5
colors with top variant price starting from Rs.3,07,713. The continental GT
650 is powered by 648cc BS6 engine which develops a power of 47 bhp and a
torque of 52 Nm. With both front and rear disc braking system. It is an anti-
locking braking system. It weights 198 kgs and has a fuel tank of 12.5 liters.
FINDINGS
➢ From the study it is found that more percentage of respondents

belongs to age groups of 20-40

➢ More number of customers of is using Royal Enfield for necessity.

➢ Royal Enfield is used mainly for its power and pick up.

➢ Most preferred model of Royal Enfield is classic 350/500

➢ The most preferred colour of Royal Enfield is Black

➢ It is found that majority of respondents got to know about Royal

Enfield through the word of mouth by family and friends.

➢ Majority of the respondents have rated Royal Enfield as satisfied with

the advertisement.
➢ It is found that majority are influenced by appearance in Television.
➢ It is found that majority of respondents are satisfied by dealer service.

➢ Market shares are usually very small in Chinthamani.

 View points and challenges

➢ It is a new business in Chinthamani, with small market n small parameters.

➢ Everything is done individually during the time of establishment, like getting their
business license, go through interviews and market surveys.
➢ Since Royal Enfield is new in Karnataka there are no alternate suppliers, no enough
resources or enough stocks.
➢ Doing business in Karnataka is a little difficult, as they depend on other businesses to
raise or lower the price. They don’t have the freedom of fixing prices.
➢ To run an automobile company in Nagaland, it is a little difficult at present, since
there are no qualified candidate or professional candidates in the field of automobile.
➢ Taxation are made by different departments like GST, CGST, SGST, Income tax,
Chinthamani Municipal Council and Underground taxes. To run a business in
Karnataka double taxes have to be paid.
➢ Bikes are directly imported from Chennai by road. For which the transportation
charges are made directly from the bank through annual basis.
➢ It take a lot of time since it is transported through road and they sometimes failed to
satisfy their customer’s demand.
➢ Damages during transportation are claimed through the insurance companies.
➢ Most of Royal Enfield riders are from the age groups between 20- late 40s
➢ From the context of Karnataka, most of the customers are very economic and
demanding. They have categories them in three different groups: a. Economic
customers: They usually go for prices instead of checking out the features, benefits
and quality. They are also very difficult to negotiate with. b. Resourceful and genuine
customers: they go for the benefits, features and comfortability. Before purchasing
they do a thorough research on the brand and they take time to purchase. Sometimes
instead of the employees, they tend to know more about the product, which makes
them difficult to answer all their questions.
CHAPTER IV: Internship Outcomes and Conclusion

RECOMMENDATION

Royal Enfield should concentrate on building around the iconic status it already
enjoys if it plans to attract customers migrating to other manufacturers The
showroom employees need further training on managing high profile customers.
Training is the area of attitude, sales can be provided to make them more successful.

CONCLUSION

It can be concluded that younger generation and middle age people are more
interested in Royal Enfield Bullet, the buying behavior is governed predominantly by
the need for power and respect for the iconic Brand and users are mostly
professional males, 20-30 years of age, including some students. Most of the
customers are attracted to newly release classic 350/500. Royal Enfield Bullet has
an excellent satisfaction in terms of comfort and safety. The Royal Enfield is the
largest producer and seller to two wheelers to retain existing and attract new
prospect fulfillment of expectation is necessary. Fulfillment of customer
expectations, efficient marketing strategies can only increase the Market share and
can compete with their rivals. The finding also highlighted that employee
consciousness does not influenced on users perception. Hence, it is concluded that
showrooms employees need further training on manage high profile customers.
Training in the areas of attitude, sales can be provided to make them more
successful.

DATA ANALYSIS AND INTERPRETATION

Data analysis of collected data, presented in the appealing formats using tables
and figures, and requirements provides the result of the data.
 1. Number of bikes sell annually :
Number of bikes Percentage
2–3 10%
4–6 30%
7 - 10 60%
Total 100%

SALES

Fig.1. It shows that the number of bikes sells between 7 – 10 annually on the
demand of the customer.
 2. Customers demand on the type of bike models:

➢ The bullet
➢ classic 500
➢ classic 350
➢ Interceptor
➢ Himalayan

Fig .2 : The interceptor 650 Royal Enfield has the highest demand of
the customer in Kohima, Royal Enfield showroom.
3. What are the average charges on transportation of goods?

Rates on Transportation

➢ 30,000-50,000
➢ 60,000-80,000
➢ 90,000-120,000
➢ 130,000-150,000
Fig.3: The charges on transportation are mostly exercises between Rs.90,000-
Rs.120,000.

BIBLIOGRAPHY
Primary data:- Interviews and Questionnaires

Secondary data:- Internet source

➢ Venkatesh , old friend, Refered to this company.

MAGAZINES & JOURNALS

➢ Business Today
➢ Surveys on Indian Auto Mobile industry
➢ Case studies on Global Automobile Industry By Muthukumar R.
ICFAI University Press.

WEBSITES
➢ www.scribd.com
➢ www.citehr.com
➢ www.google.co.in
➢ http://royalenfield.com

QUESTIONAIRE / Annexures
1. Name of the enterprise:
 Royal Enfield
2. Age:
a) 20-30 b) 30-40 c) 40 and above
3. Gender:
a) Male b) Female c) Both
4.Martial status:
a) Married b) Unmarried
5.Number of employees:
17
6.Number of working days
8 hours
7.Number of working days
Mon-Sat
8.Do you like your work nature?
a) Yes b) No
9.Are you satisfied with the working conditions?
a) Yes b) No
10.Are you satisfy with your present salary
a) Yes b) No
11.Is job security provided?
a) Yes b) No
12.Is your business a partnership?
a) Yes b) No