Detailed Lesson Exemplar in ICT

Computer System Servicing 10

I. OBJECTIVES

At the end of the lesson the student should be able to:

a. obtain work instruction in accordance with standard operating
procedure,
b. check the received materials against workplace standards and
specification,
c. identify and isolate faulty materials related to work,
d. record and/or report defects and any identified causes to the
supervisor concerned in accordance with workplace procedures;
and,
e. replace faulty materials in accordance with workplace procedures.

II. SUBJECT MATTERS

Topic: Apply Quality Standard

References:

o https://kapitolyohs.files.wordpress.com/2011/06/applying-qualitystandard.pdf
o http://www.empf.org/empfasis/aug04/prop.htm
o http://www.lakeland.cc.il.us/~internal/policymanual/10fiscalaffairs/1026.POL.ht
m
o www.gao.gov/new.items/d0871.pdf]
o www.plantmaterials.nrcs.usda.gov/pubs/nmpmcnl6045.pdf

III. LEARNING RESOURCES

Materials: Canva, Laptop, Powerpoint, Module, Word wall, and projector

IV. PROCEDURE

Teacher’s Activity Student’s Activity

PRELIMINARY

Greetings

Good morning.
Good morning Ma’am
How are you today class?
We are all fine Ma’am

Prayer

Before we start our Lesson Proper,

may we feel the presence of the Lord.
Who wants to lead us the prayer?

Okay Ms. Aira (Ms. Aira raised her hand)

Let’s bow our heads and let us pray

Dear Lord, Thank you for today. Thank
you for ways in which you provide for us
all. For Your protection and love we
thank you. Help us to focus our hearts
and minds now on what we are about to
learn. Inspire us by Your Holy Spirit as
we listen and write. Guide us by your
eternal light as we discover more about
the world around us. We ask all this in
the name of Jesus. Amen.
Attendance Checking

Please, sit down. Miss secretary,

please check the attendance and pass
your assignment last meeting.

A. RECALL

Okay class, is anyone can still

remember our topic last meeting?
(Student raise their hands)
Okay Ms. Melanie, can you share it to
the class? Our topic last meeting is about obtain
work instruction in accordance with
standard operating procedure

Very good Miss Melanie! Ms. Monica

what is standard work instruction? Ma’am standardized work instructions
are instructions designed to ensure that
your manufacturing processes are
consistent, timely and repeatable.
Very good Ms. Monica. Last question
before we proceed to the lesson
proper. What does SOP stand for?
and explain it?
(Alexis raise her hand)
Okay Ms. Alexis.
Ma’am SOP stands for Standard
Operating Procedures. It is a written,
step-by-step instructions that describe
how to perform a routine activity.
Very well said Ms. Alexis.

B. MOTIVATION

Before we start our discussion, we will

play a game. Are you familiar class
with a game Family Feud?
Yes ma’am
If yes, then it’s time to group you into 4
groups. The instruction of the game is
each team will be holding a paper. I
will give a popular survey questions
and the team who guess the top
answer will get the higher score. Do
you understand class?

Yes ma’am
First question, “Mostly apps used for
online store?”
(Group 1 raise their hand)
Yes group 1?
 Shopee Ma’am.

Okay let’s check. Mostly apps used for

online shop and said shopee. Let’s
check. Shopee is correct. Group 1 got
the top answer, so they gain 30 points.

How about group 3 what apps mostly

used for online shop?

Ma’am TikTok

TikTok is correct and you gain 20

points.

Next group 2
Lazada Ma’am
Lazada is correct and you gain 25
points. Group 4 what apps we mostly
used for online shopping?
Shein Ma’am
Let’s look if there is Shein. Shein is
correct and you gain 10 points.

C. ACTIVITY

So, do you want another activity

class?
Yes Ma’am
Okay, I will send you the woldwall link
that will direct you to the game. So,
the game contains scenarios where in
you need to analyse and determine
the defects and share your thoughts
on how are you going to handle those
kinds of situation.

Scenarios

1. You received an open or damaged

packaging.

2. You have opened a product that is

not in a good condition.

3. You got a package and has a

missing item or the quantity of the
product is not the same in your slip.

Are you done?

Yes Ma’am

I will ask 3 students to share their

thoughts about the scenarios in the
activity.

D. ANALYSIS

Based on your activity Maribel, did you

ever encountered or experience those
situations?
Yes Ma’am

Kindly share it to the class.

Ma’am I have received an item which is
broken. I expected on the quality but the
item is already damage when I opened
it. I gave the seller a 2 out of 5 stars but
she asked me to change it because it
can affect their business. I gave her a
last chance and forget about the item
because as expected, it is still okay for
its cheap price.

What a sad experience. By the way,

thank you for sharing.

Jane, it is your turn.

I have received an open packaging, in

order for me to have a proof, I recorded
the item the whole time. In case the
item was damaged, I have the proof so
that the seller will believe in me and can
 refund my payment.

Nice idea, Jane. So, Kim, you can

start.

One of my orders was missing, I

opened the parcel but I didn’t take a
video like what Jane did but I contacted
the seller to tell her wat happened and
she check their monitor and she found
out that she didn’t put one item. We
discussed about it and decided to settle
it.
Okay, thank you!

E. ABSTRACTION

I think you already have idea about

our lesson today, our topic today is
about applying quality standard. When
you hear the word quality, what comes
into your mind?
(Student raise their hand)

Okay Ms. Kristine.

Ma’am quality is the degree or entity like
products that satisfies a specified set of
attributes or requirements.

Very Good, So the Quality is feature of

the product that we buy. So, when we
buy products, we must know the
material properties. These are the
factors that must be taken into
consideration when choosing the right
material for their components and
assemblies:

First is the Selection of Materials,

second is testing of Materials and third
is Cost of Material.

When you are buying some products,

are you the kind of person who select
or choose properly the products before
buying? (Ms. Sheena raised her hand)

Yes Ms. Sheena

For me ma’am, it’s a yes because I will

look first if the product has a default or if
it is defected and also in the brand of
the product.
Yes, that is right. When we buy
products, we are applying the
Selection of Materials. Material
selection is one of the most common
tasks for design engineering. The
ability to assess the material’s impact
on the performance of a product is
crucial for reliable performance.

Before we buy a product class, like

Laptop, Cellphone, or any gadgets.
What do we do sometimes?
Ma’am we first test the product if it is
working.

That’s correct. When we buy

materials, we must Test it. The testing
of material properties is widely
understood to be the key to obtaining
data for a project, performing failure
analysis, or understanding material
interactions. Material testing also
provides information on the quality of
incoming and outgoing products.

We must also consider the price of the

products if we buy. So, Class when
you buy products what do you prefer?
A product that is expensive or cheap?
(Student raise their hand)
Yes Allysa?
Ma’am I prefer the cheap products,
because I can save more money. Like
example instead of buying Uniqlo t-shirt
I will just buy t-shirt from ukay because
there are still branded clothes from
ukay.

What else class? Ma’am I prefer the expensive products,

because the expensive products have a
good quality. Like example in buying a
gadget, the higher price, the higher
quality.

Very good. Both of you are correct.

The cost of material is also considered
when buying or selecting materials for
a specific project. The amount may
vary but never taken for granted the
quality and the reliability of the
material.

We must also consider the

characteristic of the materials to be
used for specific project. What do you
think are these characteristics?

Jasmine? Ma’am Good Quality, Reliable, Suitable

of application or purposes and low cost
ma’am.

Very Good.

We must also know the fault

identification and reporting. There are
things we must consider when
Receiving materials, if the materials
are in acceptable condition.
Class, when you are receiving order in
shopee or Lazada do you accept it if it
is not in good condition? No ma’am.

That’s right class. Whenever we

received items that has default the
person receiving the goods must
what? Ma’am we should Document and send it
to the seller

Very Good. We must document, using

the administrative software, that all
goods were received for each
requisition before any payment can be
made to the vendor.

When merchandise is received which

is incomplete or defective, the
supervisor will return the materials to
the supplier or to the store where it
was bought and make arrangements
with the vendor for replacement.

All materials received must be listed

and be reported to monitor how many
materials are already on hand,
purchased or damaged.

And that’s would be the end of our

discussion today class. Any question
regarding to our topic today class?
None Ma’am
If there is none, I think you are now
ready for the task?

F. APPLICATION

We will be having an activity called

mini simulation. I will divide the class
into 2 groups. In this activity, You will
play the role of a Quality Checker. You
will record the date of receipt, name of
the materials purchased, quantity, and
official receipt number, signature of
the person who bought the materials
and signed his name afterwards. You
will identify if the materials are in good
condition or damaged and/or needs
replacement. This will also be
recorded on the report.

Instructions: 1. I will serve as the

assessor in this activity.

a. Make a Log Report (Supplier), and

Assessment Report (Receiver) using
the forms below.

b. Make sure to assess all recorded

items if they are in good condition or
not. Write your answer on a sheet of
paper.

1. January 2, 2023
- 5 Hard disk, 2 128MB SDRAM memory
chips
-Received from Amazon Fulfilment
Services, (PC chain), OR #20256
- Found out that 1 Hard disk has error
need for replacement
2. – January 5, 2023
- Refill ink cartridge from Amazon, OR#
5623
3. – January 6, 2023
- 10 PS/2 keyboard, 10 Optic mouse, 2
power supply
- Received from Standard International
(Octagon), OR#12544
- 3 defective keyboard need replacement
4. – January 10, 2023
- 2 CD-Rom drive
- Received from China (PC Chain),
OR#20400
Supplier (Log Report)
 Receiver (Assessment Report)

Ok, I will give you 10 minutes to

construct your activity. You may start
now.

Here is the rubrics for your activity

class.

(After 10 minutes)

Time is up. Group one kindly presents

your output.
Supplier (Log Report)
Group 1
 Receiver (Assessment Report)
Group 2

Very good class, it seems that you

understand the process and
interaction of supplier and receiver.

G. GENERALIZATION

From our discussion, what have you

learned?

(Student raising their hands)

Yes Ms. Rachel?

Ma'am the discussion is all about

applying quality standard wherein
before we buy a product always put it in
our mind the factors that we need to
consider
Very good, who else can share their
learning?

Yes Ms. Laggui?

Ma'am from the discussion the things

that we need to consider before buying
a product we need to be aware,
considerate and decision maker ma'am.
Good job! Very nice answers. Take
note that when we buy a product
always consider the factors that must
be taken in consideration before we
buy a product. Check the product, test
it first and consider the price also.

VI. EVALUATION

Ok class, bring out 1 whole sheet of

paper and answer the following
question. Submit to me in 10 minutes
before our end time.

I. Enumerate the following. Use a

separate sheet of paper in answering.

1. Give three factors to be considered

when choosing the right material?

______________________________
_____________________________

2. Give three characteristic of

materials to be used for specific
project?

3. What Good Quality means?

__________________________________
__________________________________
_________________________________.

II. Mini Simulation Activity

1. January 2, 2023
• 10 Optic Mouse, Amazon, OR.#
5674
2. January 4, 2023
• 20 Keyboard, Amazon Fulfilment
Services, OR # 8947
• 2 defective keyboard
3. January 6, 2023
• 10 CD-Rom, International
Standard, OR # 9034
• 4 CD-Rom was found broken
4. January 7, 2023
• 15 Web Cam, Amazon, OR # 8736
• 10 Web Cam was found broken
5. January, 10, 2023
• 16 Mouse Pad, Manila, OR # 9837

Here is the rubrics for your activity.

Are you done class?

Yes Ma’am

Okay pass your paper in front class.

VII. ASSIGNMENT

And for your assignment class I want

you to search about the procedures or
steps in returning or refunding a
default product especially in online
shop like shopee, TikTok and Lazada.
Reference:

o https://kapitolyohs.files.wordpress.com/2011/06/applying-qualitystandard.pdf
o http://www.empf.org/empfasis/aug04/prop.htm
o http://www.lakeland.cc.il.us/~internal/policymanual/10fiscalaffairs/1026.POL.ht
m
o www.gao.gov/new.items/d0871.pdf
o www.plantmaterials.nrcs.usda.gov/pubs/nmpmcnl6045.pdf

Submitted by:
Billien, Johannah Mae M.
Mabbayad, Vannessa B.
Madriaga, Cyrille Mae R.