Social Security System

SOCIAL SECURITY SYSTEM
CITIZEN’S CHARTER
2023 (1st Edition)
CITIZEN’S CHARTER
2023 (1st Edition)
1
I. Mandate:
It is the policy of the State to establish, develop, promote and perfect a sound
and viable tax-exempt social security system suitable to the needs of the people
throughout the Philippines which shall promote social justice through savings,
and ensure meaningful social security protection to members and their
beneficiaries against the hazards of disability, sickness, maternity, old age,
death, and other contingencies resulting in loss of income or financial burden.
Towards this end, the State shall endeavor to extend social security protection
to Filipino workers, local or overseas, and their beneficiaries.
In the pursuit of this policy, a social security program shall be developed

emphasizing the value of “work, save, invest and prosper”. The maximum
profitability of investible funds and resources of the program shall be ensured
through a culture of excellence in management grounded upon sound and
efficient policies employing internationally recognized best practices."(Section
2, RA11199).
II. Vision:
A viable social security institution providing universal and equitable social
protection through world-class service.
III. Mission:
To manage a sound and viable social security system which shall promote
social justice and provide meaningful protection to members and their families
against the hazards of disability, sickness, maternity, old age, death and other
contingencies resulting in loss of income or financial burden.
IV. Service Pledge:

SSS is committed to provide prompt, convenient, reliable, and meaningful
social security protection services to its current and future members and their
beneficiaries.
As such, the SSS shall continue to improve its systems and processes to
enhance its performance and ensure customer satisfaction in conformity with
customer, internal and applicable statutory and regulatory requirements in
relations to the context of the organization.
2
LIST OF SERVICES
SERVICES PAGE NO.

Summary of Processing Time (External Service) 12
Summary of Processing Time (Internal Service) 18
SSS EXTERNAL SERVICES 27
COVERAGE, CONTRIBUTIONS AND ACCOUNTS MANAGEMENT GROUP –
EXTERNAL SERVICES 28
1. Employer Registration at the Central Business Portal (CBP) 29
2. Initial Employee Report at the Central Business Portal (CBP) 30
3. Procedure for Closing of Business 32
SSS BRANCHES – EXTERNAL SERVICES 38
4. Procedure in Securing Certificate of SSS Coverage and Compliance for
39
Business License or Permit through the SSS branch
5. Procedure in Securing Certificate of SSS Coverage and Compliance for
46
Business License or Permit through Email
6. Procedure in Filing of Sickness Benefit for Special Cases Through SSS
53
Branches
7. Procedure in Filing of Maternity Benefit Claim Application for Special/
56
Exemption Cases
8. Procedure in Filing of Disability Benefit Claim Application Personally by the
64
Member
9. Procedure in Filing of Disability Benefit Claim Application Through a
70
Representative
10. Procedure in Filing EC Disability Benefit Application Personally 76
11. Procedure in Filing EC Disability Benefit Application through a
81
Representative
12. Procedure in Filing of Retirement Benefit Claim Application Over the
88
Counter (OTC)
15. Procedure in Filing of Social Security (SS) and Employees’ Compensation
110
(EC) Death Benefit Claim Application Over-the-Counter (OTC)
17. Procedure in Procedure in Filing of SS and EC Funeral Benefit Claim
133
Application Over the Counter (OTC)
19. Procedure in the compliance with the Annual Confirmation of Pensioners
151
(ACOP) Program Personally by the Pensioner
154
(ACOP) Program of a Pensioner through a Representative
158
(ACOP) Program of a Pensioner through E-mail or Mail
162
(ACOP) Program of a Pensioner through Video Conference (ACOP-VC)
3
23. Procedure in Filing of Pension Loan Over the Counter (OTC) 165
24. PRN Payment Through SSS Branch with Tellering Facility 169
25. Procedure in Application for Non-ATM Unified Multi-Purpose Identification
171
(UMID) Card
26. Procedure in Releasing of Initial Non-ATM UMID Cards 173
27. Procedure in Application for Replacement of Non-ATM UMID Card 175
28. Procedure in Releasing of Non-ATM UMID Card Replacement 179
29. Procedure in Application for UMID ATM/Disbursement Card 182
30. Procedure in Replacement of UMID ATM Disbursement Card for
186
Member or Pensioner who was issued an SSS 2D ID Card or UMID Card
31. Procedure in Filing Member Data Change Request (SS Form E-4) through
191
the SSS Branch / Foreign Office / Service Office for Simple corrections/changes
32. Procedure in Filing Member Data Change Request (SS Form E-4) through 203
the SSS Branch / Foreign Office / Service Office for Complex corrections/
changes
33. Request for Assistance at the Public Assistance and Complaints Desk 215
MEMBER ELECTRONIC SERVICES DEPARTMENT 220
34. Procedure in Filing of SS Sickness Notification (SN) through My.SSS for
Employer 221
35. Procedure in Filing of EC Sickness Notification (SN) through My.SSS for
Employer 224
36. Procedure in Filing of Sickness Benefit Claim Application (SBA) Through
My.SSS Portal for Self-Employed/Voluntary Member/Separated from 227
Employment
37. Procedure in Filing of Sickness Benefit Reimbursement Application (SBRA)
230
through My.SSS Portal for Employer
38. Procedure in Filing of Adjustment of SS Sickness Benefit Through My.SSS
Portal for Employers 233
39. Procedure in Filing of Member Request for Adjustment of SS Sickness
Benefit Claim Through My.SSS Portal for Self-Employed (SE)/Voluntary 236
Member (VM)/Member Separated from Employment
40. Procedure in Filing of Maternity Notification (MN) Through My.SSS Portal for
Employer and Self-Employed (SE)/Voluntary Member (VM) 238
41. Procedure in Filing of Maternity Benefit Reimbursement Application (MBRA)
Through My.SSS Portal for Employers (Non-Medical Claim) 241
42. Procedure in Filing of Maternity Benefit Reimbursement Application (MBRA)
Through My.SSS Portal for Employers (Medical Claim) 248
43. Procedure in Filing of Adjustment of Maternity Benefit Through My.SSS
256
Portal for Employers
44. Procedure in Filing of Maternity Benefit Claim Application Through My.SSS 260
Portal for Self-Employed/Voluntary Member/Member Separated from
Employment (Non-Medical Claim)
45. Procedure in Filing of Maternity Benefit Claim Application Through My.SSS
Portal for Self-Employed/Voluntary Member/Member Separated from 267
Employment (Medical Claim)
46. Procedure in Filing of Adjustment of Maternity Benefit Claim Application 274
Through My.SSS Portal for Self-Employed/Voluntary Member/Member
Separated from Employment
4
47. Procedure in Filing of Disability Benefit Claim Application Through the
278
Member’s My.SSS account
48. Procedure in Filing of Retirement Benefit Claim Application thru the SSS
281
Website
49. Procedure in Filing of SS and EC Death Benefit Claim Application thru the
SSS Website 290
50. Procedure in Filing of Funeral Benefit Claim Application through the SSS
Website 301
51. Procedure in Filing of Unemployment Benefit Claim Application thru the SSS
Website for covered employees including Kasambahays and Sea-based 312
Overseas Filipino Workers (OFWs)
52. Procedure in Filing of Unemployment Benefit Claim Application thru the SSS 320
Website for Land-Based Overseas Filipino Workers (OFWs)
53. Procedure in Filing of Pension Loan Through My.SSS Portal (Online) 326
54. New Voluntary Provident Fund (WISP Plus) Enrollment 330
55. Online SSS Number Issuance in My.SSS 332
56. My.SSS Registration for Member Account 335
57. Membership Records Inquiry in the SSS Website 339
58. Filing of Salary Loan Application in My.SSS for Self-Employed,
342
Voluntary Members, and Overseas Filipino Workers
59. Filing of Salary Loan Application in My.SSS for Employed Members 345
60. Generation of Payment Reference Number in My.SSS (PRN) for Members
349
Contributions
61. Generation of Payment Reference Number (PRN) in My.SSS for Members
Loan Payments 352
62. Procedure in Filing of Maternity Notification (MN) for Self-Employed
354
(SE)/Voluntary Member(VM)/Overseas Filipino Workers (OFW)
63. Submission of Retirement Claim Application through My.SSS 357
64. Simulated Retirement Benefit Calculator in My.SSS 362
65. Request of Member’s Records through My.SSS 363
66. Bank Enrollment in My.SSS 364
67. Online Registration Facility for Employer’s Account at My.SSS 366
68. Online Certification of Salary Loan in My.SSS 368
69. Online Certification of Retirement Claim in My.SSS 370
70. Online Certification of Maternity Claim in My.SSS 372
71. Online Submission of Employment Report (R1A) in My.SSS 374
72. Online Submission of Loan Collection List (ML2) in My.SSS 375
73. Online Submission of Contribution Collection List (R-3) in My.SSS 383
74. Creation of PRN/AMS Billing- Initial Creation of Contribution Collection List 387
75. Creation of PRN/AMS Billing – Create Partial Contribution Collection List
391
from the SSS List
76. Creation of PRN/AMS Billing – Uploading of Contribution Collection List 394
77. Creation of PRN/AMS Billing – Create Contribution Collection List
398
Offline using the AMS-CCL File Editor
78. Creation of PRN/AMS Billing – Create Contribution Collection List using
400
the SSS File Format Requirement in My.SSS
5
79. Inquiry on SSS Branch Office with Location Map through the SSS
402
Mobile Application
80. Downloading of the SSS Mobile Application 406
81. Registration to My.SSS (SSS Website) through the SSS Mobile Application 407
82. Inquiry on SSS Branch Office with Location Map through the SSS Mobile
410
Application
83. Inquiry on the List of Document Requirements through the SSS Mobile
412
Application
84. Inquiry on Member Information through the SSS Mobile Application 414
85. Inquiry on the Status of Sickness Claim Information, Maternity Claim Info,
Retirement Claim Info, Disability Claim Info and EC Medical Claim through the 416
SSS Mobile Application.
86. Submission of Maternity Notification through the SSS Mobile Application 418
87. Inquiry of Salary Loan Status and Loan Balance 421
88. Application of Salary Loan through the SSS Mobile Application 424
89. Inquiry of Contributions through the SSS Mobile Application 427
90. Generation of Payment Reference Number (PRN) through the SSS
429
Mobile Application
SSS SELF-SERVICE EXPRESS TERMINALS (SETs) 431
91. UMID Card Activation through SSS Self-Service Express Terminals (SETs) 432
92. Change of Address/Contact Information through SSS Self-Service Express

435
Terminals (SETs)
93. Submission of SET Feedback
437
94. Submission of Maternity Notification through SET for Self-Employed,
438
95. Generation of Payment Reference Number Using the Self-Service
440
Electronic Terminals (SETs)
96. Online Member Data Change request – Simple Correction 444
97. Online Appointment System 448
98. Change of My.SSS Member Account Password 450
99. Change of My.SSS Employer Account Password 451
SSS E-CENTER 452
100. My.SSS Registration at the E-Center 453
101. Accessing My.SSS services at the E-Center 457
102. Request for Resetting of Password and Recovery of User ID to My.SSS
Member Account at the E-Center 461
103. Request for Resetting of Password and Recovery of User ID to My.SSS
464
Employer Account at the E-Center
104. Updating of Employer Profile through the E-Center 467
SSS INTERNAL SERVICES 471
BRANCH SUPPORT SERVICES DEPARTMENT (BSSD) 472
6
105. Filing of Request for Information (RFI) on the; Agenda of the Pre-
Construction/Pre-Project Implementation Meeting with Contractor/Supplier/
473
Lessor/ End–user (SSS Branch Office)/ and Building Administrator or Project
Status
106. Filling of Request for Information (RFI) on the Plans/Drawings, Bill of
476
Quantities, Specifications, and other Project related documents
107. Filing of Request for Information/Query(RFI/Q) during the Project
479
Implementation Stage
108. Filling of Request for Advance Payment 482
109. Filling of Request for Payment of Progress Billing/ Release of 10%
488
Retention Money
110. Filing of Request for Approval of Materials Sample 495
111. Filing of Request for Approval of Change Order and/ or Extra Work Order/
498
Suspension/Resumption/ or Extension of Contract Time
112. Filing of Request for Punch List Inspection/ Findings 503
113. Filing of Complaint for the Delays in the Processing of Billing Payment 508
ENGINEERING AND FACILITIES MANAGEMENT DEPARTMENT(EFMD) –
511
INTERNAL SERVICES
114. Request for Work Suspension/Time Extension for Infrastructure Projects/
512
Amendment to Order for Goods
115. Filing of Request for Advance Payment/Progress Billing/Final Billing 520
116. Processing of Monthly Billing/s of Janitorial Services rendered by the
Service Provider for Main Office, Bagbag, & POEA and NCR Properties – Makati 529
Bldg., HK Sun Plaza, & East Triangle
PROCUREMENT PLANNING AND MANAGEMENT DEPARTMENT (PPMD) –
532
INTERNAL SERVICES
117. Procurement of Goods, Infrastructure Projects and Consulting Services
533
through Shopping and NP- Small Value Procurement (for BAC Deliberation)
118. Preparation and Issuance of Purchase Order, Job Order, Letter Order and
537
Agency Procurement Request
119. Procurement of Goods through DBM – Procurement Service Virtual Store 540
120. Procurement of Goods through Revolving Fund and Replenishment of
543
Revolving Fund – Outright Purchase
121. Processing of Payment for Procured Goods, Infrastructure Projects and
547
Consulting Services
122. Refund of Retention Money and Performance Bond 552
BIDS AND AWARDS COMMITTEE SECRETARIAT DEPARTMENT(BACSD) –
555
INTERNAL SERVICES
123. Request for Procurement through Competitive Bidding 556
124. Facilitation of Request for Bidding Documents 559
125. Facilitation of Request for Notices to Observers 560
126. Facilitation of Request for Notices to Bidders 561
7
127. Facilitation of Request for Memo to Technical Working Group (TWG),
Internal Audit Services Group (IASG), President and CEO (PCEO) And Various 565
Delegated Approving Authorities (AA)
128. Facilitation of request for copy of Bid Bulletin and Minutes 565
CONTRACT MANAGEMENT DEPARTMENT 566
129. Preparation and Execution of Contracts 567
130. Release of Contract and Notice to Proceed (NTP) To Suppliers 570
131. Submission of Copy/List to Contracts to Other Government Agencies 571
SECURITY DEPARTMENT (SD) 572
132. Procedure in the Receipt of Application for Car Pass Sticker 573
133. Procedure in the Receipt of Request for Overnight Parking 576
Service Provider for Main Office, Bagbag, & POEA and NCR Properties – Makati 578
Bldg., HK Sun Plaza, & East Triangle
GENERAL ACCOUNTING DEPARTMENT 582
135. Processing of Operational Transactions - Disbursement Voucher (DV)
583
Simple
136. Processing of Operational Transactions - Disbursement Voucher (DV)
585
Complex
BRANCH ACCOUNTING DEPARTMENT 587
137. Processing of NCR Branches’ Disbursement Vouchers for Operational
588
Expenses – Complex Transactions
138. Processing of LuzVisMin Division’s Replenishment of Operational Working
590
Fund Disbursement Vouchers – Complex Transactions
139. Processing of Foreign Representative Offices’ Revolving Fund
593
Replenishment Disbursement Vouchers – Complex Transactions
140. Processing of Special Voucher 595
141. Processing of Debit Advice for Member Benefits & Loans that are Paid
598
through Check under the E-Disbursement System
142. Processing of Letter of Instruction on Service Fees for Member Benefits &
599
Loans that are Paid via the PESONet Facility of Banks
143. Processing of Request for Certification of Check Status - Complex
601
Transaction
BUDGET DEPARTMENT 603
144. Processing of Budget Clearances – Simple 604
145. Processing of Budget Clearances – Complex 609
146. Evaluation of Project Procurement Management Plan (PPMP) – Simple
615
147. Evaluation of Project Procurement Management Plan (PPMP) – Complex
619
INVESTMENTS ACCOUNTING DEPARTMENT 623
148. Request for Statement of Accounts - Simple 624
149. Request for Statement of Accounts - Complex 627
CONTRIBUTIONS ACCOUNTING DEPARTMENT 629
8
150. Request for Adjustment/Correction of Posted/Unposted ER Contribution
630
Payments
HEALTH CARE DEPARTMENT 632
151. Executive Check-up SSS Officials 633
152. Medical/ Dental Consultation of SSS Employees/ Dependents 635
ORGANIZATIONAL, PLANNING AND STAFFING DEPARTMENT 640
153. Processing of original and transfer appointments 641
154. Replies to applications 648
155. Processing of appointments for promotion 650
156. Processing of designations, reassignments and additional work
654
assignments and preparation of personnel orders
157. Processing of Applications for Executive Vacant Positions and Rank
663
and File Vacant Positions
LEARNING AND DEVELOPMENT DEPARTMENT 667
158. Training Requests from Various Units and Business Process Owners (In-
668
House Programs)
159. Request for participation in external training and CPD programs 671
160. Procedure on Request for participation in foreign external training programs 675
PERFORMANCE MANAGEMENT AND EMPLOYEE RELATIONS
678
DEPARTMENT
161. Request for SSS-Day Care Center (SSS-DCC) Availment of Services 679
162. Processing of Requests for Job Rotation Program (JRP) Announcement 682
163. Processing of Applications for JRP, JEP, JELP and JSP (Initial) 683
164. Processing of Requests for JRP, JEP and JELP Extension/Renewal 686
165. Evaluation for PRAISE - Employee Anniversary Award (EAA)
/ Master's/ Doctorate Degree Completion Award (MDCA) 688
/ Retirement Incentive Award (RIA) / Best in Attendance Award (BIA) /
Professional Achievement Award
166. Employee Care Reach-out Program 692
167. Assistance to External Requests/Product Demo 700
168. Request for Performance Rating (PR) 702
169. Request for copy of IPCRs 705
EMPLOYEE SERVICES DEPARTMENT 707
170. Processing of Provident Fund (PF) Provident
708
Contributions Availment Assistance Program (PCAAP) Availment
171. Processing of Provident Fund (PF) General Purpose Loan (GPL) 710
172. Processing of Provident Fund (PF) Emergency Loan (EL) 712
173. Processing of Fieldwork Allowance for Account Officers 715
174. Processing of Special Counsel Allowance 717
9
175. Processing of Salary and Allowances of Casual Employees 719
176. Processing of Salaries of Job Order Workers 721
177. Processing of Overtime Pay 723
178. Processing of Night Differential Pay 725
179. Processing of Medical Maintenance Reimbursement/ Hospitalization 727
180. Processing of Magna Carta for Public Health Workers 729
181. Processing of Masteral Degree Award 732
182. Processing of Employee Anniversary Award 734
183. Processing of Loyalty Award 736
184. Processing of Security and Janitorial Billings 738
185. Processing of Request for Certificate of Employment / Service Record 740
186. Processing of Request for Certificate of Employment – with Compensation
742
and Benefits and/or no pending case
187. Processing of Request for Certificate of Leave 744
188. Processing of Request for Monetization of Leave Credits 746
189. Processing of Processing of Separation Benefits 748
190. Processing of Electronic Application for Retirement 751
OFFICE SERVICES DEPARTMENT 754
191. Procedure on Releasing of Checks 755
 Issuance of Company Representative Card 755
 Personal Release of Check 757
192. Delivery of Mails, Correspondence to Various Departments 759
193. Releasing of CDs to Various Banks 760
194. Procedure on Releasing of Stocks Certificate 761
195. Mailing of Documents/Correspondence/Checks/Stock Investment Loan
Program (SILP) to Various SSS Branches through the Accredited Messengerial 763
Services
196. Procedures in Issuance of Internal Order for Furniture & Equipment and
765
Computer Capex (SAP)
197. Procedure in the Receiving (Delivery, Inspection and Acceptance) of
766
Property and Equipment thru PIMS
198. Procedures in Processing Clearance of Employees (Retirement,
768
Resignation, Death, Maternity, Vacation Leave)
199. Procedures in processing Gate Pass of Furniture & Equipment, Computers
770
& Books
200. Procedures in Processing Transfer Memo of Furniture & Equipment,
772
Computers & Books Thru PIMS
201. Procedures in Processing Waste Material Report and IIRUP of Furniture
774
and Equipment, Computers and Books THRU PIMS
10
202. Procedure of Issuance ICS/PAR for PPE thru PIMS 776
203. Procedure in the Receipt, Recording, Requisition and Issuance of Various
777
Supplies and Materials
204. Procedure in the Receipt, Acceptance and Recording of Inventory of
780
Delivered Supplies and Material
SSS WHISTLEBLOWING POLICY 783
SSS FEEDBACK AND COMPLAINTS MECHANISM 790
Branch Directory 793
All HR Units 815
11
SUMMARY OF SSS PROCESSING TIME COMMITMENTS
(EXTERNAL)
REGISTRATION THROUGH THE CENTRAL BUSINESS PORTAL Processing Time

(CBP)
Employer Registration at the CBP 1 day
Initial Employee Report at the CBP 1 day
Closing of Business 3 days and 30
minutes
CERTIFICATE OF SSS COVERAGE AND COMPLIANCE FOR Processing Time
BUSINESS LICENSE OR PERMIT
Procedure in Securing Certificate of SSS Coverage and Compliance for 5 days
Business License or Permit through the SSS branch
Procedure in Securing Certificate of SSS Coverage and Compliance for 5 days
Business License or Permit through Email
SICKNESS AND MATERNITY BENEFIT Processing Time
Procedure in Filing of SS Sickness Notification (SN) through My.SSS 5 days
for Employer
Procedure in Filing of Employees’ Compensation (EC) Sickness 5 days
Notification (SN) through My.SSS for Employer
Procedure in Filing of Sickness Benefit Claim Application (SBA) 5 days
through My.SSS Portal for Self-Employed (SE)/Voluntary Member
(VM)/Member Separated from Employment
Procedure in Filing of Sickness Benefit Reimbursement Application 7 days
(SBRA) through My.SSS for Employer
Procedure in Filing of Adjustment of SS Sickness Benefit through 7 days

My.SSS Portal for Employer
Procedure in Filing of Member Request for Adjustment of SS Sickness 7 days
Benefit Claim through My.SSS Portal for Self-Employed (SE)/Voluntary
Member (VM)/Member Separated from Employment
Procedure in Filing of Sickness Benefit for Special Cases through SSS 20 days and 5
Branches minutes
Procedure in Filing of Maternity Notification (MN) through My.SSS 5 minutes

Portal for Employer and Self-Employed (SE)/Voluntary Member (VM)
Procedure in Filing of Maternity Notification (MN) through Self-Service 5 minutes

Express Terminals (SET) for Self-Employed (SE)/Voluntary Member
(VM)/Member Separated from Employment
Procedure in Filing of Maternity Benefit Reimbursement Application 7 days
(MBRA) through My.SSS Portal for Employers (Non-Medical Claim)
12
Procedure in Filing of Maternity Benefit Reimbursement Application 20 days
(MBRA) through My.SSS Portal for Employers (Medical Claim)
Procedure in Filing of Adjustment of Maternity Benefit through 7 days

My.SSS Portal for Employers
Procedure in Filing of Maternity Benefit Claim Application through 7 days

My.SSS Portal for Self-Employed/Voluntary Member/Member
Separated from Employment (Non-Medical Claim)
Procedure in Filing of Maternity Benefit Claim Application through 20 days
My.SSS Portal for Self-Employed/Voluntary Member/Member
Separated from Employment (Medical Claim)
Procedure in Filing of Adjustment of Maternity Benefit Claim 7 days
Application through My.SSS for Self-Employed/Voluntary
Member/Member Separated from Employment
Procedure in Filing of Maternity Benefit Claim Application for 20 days and 5
Special/Exemption Cases minutes
DISABILITY BENEFIT Processing Time

Filing of Disability Benefit Claim Application Personally by the Member 15 days
Filing of Disability Benefit Claim Application Through a Representative 15 days
Filing of EC Disability Benefit Filed Personally 15 days
Filing of EC Disability Benefit - Filed through a Representative 15 days
Filing of Disability Benefit Claim Application Through My.SSS 20 days

RETIREMENT BENEFIT Processing Time
Filing of Retirement Benefit Claim Application Through Over-the-Counter 15 days
(OTC)
Filing of Retirement Benefit Claim Application thru My.SSS 15 days
DEATH BENEFIT Processing Time

Filing of SS and EC Death Benefit Claim Application through OTC 20 days
Filing of SS and EC Death Benefit Claim Application through My.SSS 20 days
ANNUAL CONFIRMATION OF PENSIONER Processing Time
Procedure in the compliance with the Annual Confirmation of Pensioners 18 minutes

(ACOP) Program Personally by the Pensioner
13
(ACOP) Program of a Pensioner through a Representative
(ACOP) Program of a Pensioner through E-mail or Mail
(ACOP) Program of a Pensioner through Video Conference (ACOP-VC)
FUNERAL BENEFIT Processing Time
Filing of SS and EC Funeral Benefit Claim Application through OTC 7 days
Filing of Funeral Benefit Claim Application through My.SSS 7 days
ANNUAL CONFIRMATION OF PENSIONER Processing Time

Filing of ACOP 15 minutes
Unemployment Benefit Processing Time
Filing of Unemployment Benefit Claim Application thru the SSS Website 7 days
for covered employees including Kasambahays and Sea-based
Filing of Unemployment Benefit Claim Application thru the SSS Website 7 days
for Land-Based Overseas Filipino Workers (OFWs)
Pension Loan Program (PLP) Processing Time
Filing of Pension Loan through OTC 5 days and 15
minutes
Filing of Pension Loan through My.SSS 5 days and 5
minutes
PAYMENT REFERENCE NUMBER (PRN) Processing Time
PRN Payment Through the SSS Branch with Tellering Facility 7 minutes
New Voluntary Provident Fund (WISP Plus) Processing Time
WISP Plus Enrollment 10 minutes and 6

seconds
UNIFIED MULTI-PURPOSE IDENTIFICATION CARD Processing Time
Application for Non-ATM UMID Card 20 days

Releasing of Initial Non-ATM UMID Cards 8 minutes
Application for Replacement of Non-ATM UMID Card 20 days
Releasing of Non-ATM UMID Card Replacement 8 minutes
Application for UMID ATM/Disbursement Card 20 days
Replacement of UMID ATM Disbursement Card for Member or 20 days

Pensioner who was issued an SSS 2D ID Card or UMID Card
14
REQUEST FOR ASSISTANCE AT THE PUBLIC Processing Time
ASSISTANCE AND COMPLAINTS DESK
Request for Assistance at the Public Assistance and Complaints Desk 2 days and 25
minutes
SSS WEBSITE FOR MEMBERS Processing Time
Online SSS Number Issuance in My.SSS 4 minutes
My.SSS Registration for Member Account 16 minutes and 30
seconds
Membership Records Inquiry in the SSS Website 1 minute and 3
seconds
Filing of Salary Loan Application in My.SSS for SE/VM/OFW 3 minutes and 18
seconds
Filing of Salary Loan Application in My.SSS for Employed Members 4 minutes and 3
seconds
Generation of PRN for Members Contributions through My.SSS 3 minutes and
6 seconds
Generation of PRN for Members Loan Payments through My.SSS 1 minute and
43 seconds
Submission of MN through My.SSS SE/VM/OFW 2 minutes and 18
seconds
Submission of Retirement Claim Application through My.SSS 1 minute and 28
seconds
Simulated Retirement Benefit Calculator through My.SSS 1 minute
Request of Member’s records through My.SSS 1 minute and 18
seconds
Bank Enrollment through My.SSS 24 seconds
SSS WEBSITE FOR EMPLOYERS Processing Time
Online Registration Facility for Employer’s Account through My.SSS Within 24 hours
Online Certification of Salary Loan through My.SSS 1 minute and 41

seconds
Online Certification of Retirement Claim through My.SSS 12 seconds
Online Certification of Maternity Benefit Claim through My.SSS 17 seconds
Online Submission of MN through My.SSS for Employers 1 minute and 33

seconds
Online Submission of Employment Report (R1A) through My.SSS 4 minutes and 9
seconds
Online Submission of Sickness Notification through My.SSS 5 minutes and 18
seconds
15
Online Submission of Loan Collection List (ML2) through My.SSS 5 minutes and 29
seconds
Online Submission of Contribution Collection List (R-3) through My.SSS 5 minutes and 29
seconds
Creation of PRN/AMS Billing- Initial Creation of Contribution Collection 4 minutes and 9
List seconds
Creation of PRN/AMS Billing – Create Partial Contribution Collection 4 minutes and 9

List from the SSS List seconds
Creation of PRN/AMS Billing – Uploading of Contribution Collection 2 minutes and 59

List seconds
Creation of PRN/AMS Billing – Create Contribution Collection List 5 minutes and 46

Offline using the AMS-CCL File Editor seconds
Creation of PRN/AMS Billing – Create Contribution Collection List using 16 seconds

the SSS File Format Requirement through My.SSS
TEXT SSS AND SSS MOBILE APPLICATION Processing Time

Inquiry on Membership Records, PRN, Documentary Requirements and 1 minute
Branch Location as well as Updating of Information and Sending of
Feedback through Text SSS
Downloading of the SSS Mobile Application 1 minute
Registration to My.SSS through the SSS Mobile Application 4 minutes
Inquiry on SSS Branch Office with Location Map through the SSS 1 minute
Mobile Application
Inquiry on the List of Document Requirements through the SSS 1 minute

Mobile Application
Inquiry on Member Information through the SSS Mobile 50 seconds

Application
Inquiry on the Status of Sickness Claim Information, Maternity Claim 1 minute

Info, Retirement Claim Info, Disability Claim Info and EC Medical Claim
through the SSS Mobile Application.
Submission of Maternity Notification through the SSS Mobile Application 1 minute
16
Inquiry of Salary Loan Status and Loan Balance 1 minute
Application of Salary Loan through the SSS Mobile Application 2 minutes
Inquiry of Contributions through the SSS Mobile Application 1 minute
Generation of PRN through the SSS Mobile Application 1 minute
SELF-SERVICE EXPRESS TERMINALS (SETs) Processing Time

UMID Card Activation through SETs 64 seconds
Change of Address/Contact Information through SETs 66 seconds
Submission of SET Feedback 23 seconds
Submission of MN through SETs for SE/VM/OFW 1 minute and 16

seconds
Generation of PRN Using the SETs 2 minutes and 26
seconds
Online Submission of Member Data Change Request (Simple Correction) 2 minutes and 28
through My.SSS seconds
Online Appointment System 59 seconds
Change of My.SSS Member Account Password 36 seconds
Change of My.SSS Employer Account Password 36 seconds
SSS E-CENTERS Processing Time

My.SSS Registration at the E-Center 7 minutes
Accessing My.SSS services at the E-Center 5 minutes
Request for Resetting of Password and Recovery of User ID to 3 minutes

My.SSS Member Account at the E-Center
Request for Resetting of Password and Recovery of User ID to 4 minutes

My.SSS Employer Account at the E-Center
Updating of Employer Profile through the E-Center 7 minutes
17
SUMMARY OF SSS PROCESSING TIME COMMITMENTS
(INTERNAL)
BRANCH SUPPORT SERVICES DEPARTMENT

Processing Time
(BSSD)
Filing of Request for Information (RFI) on the;
Agenda of the Pre-Construction/Pre-Project
Implementation Meeting with Contractor/Supplier/ 2 days and 4 hours
Lessor/ End–user (SSS Branch Office)/ and
Building Administrator or Project Status
Filling of Request for Information (RFI) on the

Plans/Drawings, Bill of Quantities, Specifications, 2 days, 4 hours and 15 minutes
and other Project related documents
Filing of Request for Information/Query(RFI/Q)
2 days, 3 hours and 30 minutes
during the Project Implementation Stage
Filling of Request for Advance Payment 2 days and 6 hours
Filling of Request for Payment of Progress Billing/
Release of 10% Retention Money
Filing of Request for Approval of Materials
Sample
Filing of Request for Approval of Change Order
and/ or Extra Work Order/
Suspension/Resumption/ or Extension of 7 days, 2 hours and 45 minutes
Contract Time
Filing of Request for Punchlist Inspection/

7 days and 45 minutes
Findings
ENGINEERING AND FACILITIES
Processing Time
MANAGEMENT DEPARTMENT (EFMD)
Request for Work Suspension/ Time Extension
for Infrastructure Projects / Amendment to Order 2 days
for Goods
Filing of Request for Advance Payment/Progress
Billing/Final Billing 9 days and 4 hours
Processing of Monthly Billing/s of Janitorial

Services rendered by the Service Provider for
Main Office, Bagbag, & DMW and NCR
Properties – Makati Bldg., HK Sun Plaza, & East 10 days
Triangle
18
PROCUREMENT PLANNING AND
Processing Time
MANAGEMENT DEPARTMENT (PPMD)
Procurement of Goods, Infrastructure Projects
and Consulting Services through Shopping and 13 days
NP- Small Value Procurement
Preparation and Issuance of Purchase Order, Job
Order, Letter Order and Agency Procurement
18 days
Request
Procurement of Goods through DBM –

Procurement Service Virtual Store 11 days
Procurement of Goods through Revolving Fund

and Replenishment of Revolving Fund – Outright
29 days
Purchase
If through Alternative Modes except Direct

Contracting and Negotiated Procurement
(Simple Transactions): 5 days
If through Competitive Bidding, Direct

Processing of Payment for Procured Goods, Contracting and Negotiated Procurement
Infrastructure Projects and Consulting Services (Complex 1): 7 days
For Uniform, Cargo Forwarding, Print

Publication, Radio Program, UMID Card
Production, Photocopying, and
Outsourcing of Services, i.e. Drivers and
Technician (Complex 2): 14 days
Refund of Retention Money and Performance
5 days
Bond
BIDS AND AWARDS COMMITTEE
Processing Time
SECRETARIAT DEPARTMENT (BACSD)
For Goods and Services minimum of 48
calendar days and 22 working days, and
maximum of 158 calendar days and 22
working days
For Infrastructure Projects: minimum of 48

Procurement Through Competitive Bidding calendar days and 22 working days, and
maximum of 163 or 178 calendar days
and 22 working days
For Consultancy: minimum of 58 calendar
days and 22 working days, maximum of
202 calendar days and 22 working days
IRR of RA9184 for details)
19
Request for Bidding Documents 1 hour
Request for Notices to Observers 2 days
Request for Notices to Bidders 2 days
Request for Memo to Technical Working Group
(TWG), Internal Audit Services Group (IASG),
4 days
President and CEO (PCEO) And Various
Regular: 4 calendar days
Pre-bid Conference: 3 calendar days

Request for Bid Bulletin
Submission and Opening of Bids: 3
calendar days
Bid Bulletin: 2 calendar days

Contract Management Department Processing Time
Preparation and Execution of Contract 16 days
Release of Contract and Notice to Proceed (NTP)
7 days
to Suppliers
10 days for Office of the Government
Submission of Copy/List to Contracts to Other Corporate Counsel (OGCC)
Government Agencies
5 days for Commission On Audit (COA)
SECURITY DEPARTMENT (SD) Processing Time
Procedure in the Receipt of Application for Car
Pass Sticker 1 hour and 6 minutes
Procedure in the Receipt of Request for

Overnight Parking 41 minutes
Processing of Monthly Billing/s of Janitorial

Services rendered by the Service Provider for
Main Office, Bagbag, & DMW and NCR 10 days
Properties – Makati Bldg., HK Sun Plaza, & East
Triangle
GENERAL ACCOUNTING DEPARTMENT Processing Time
Processing of Operational Transactions -
2.5 days and 4 hours
Disbursement Voucher (DV) Simple
Processing of Operational Transactions -
5 days and 4 hours
Disbursement Voucher (DV) Complex
BRANCH ACCOUNTING DEPARTMENT Processing Time
20
Processing of NCR Branches’ Disbursement
Vouchers for Operational Expenses – Complex 6 days
Transactions
Processing of Luzvismin Division’s
Replenishment of Operational Working Fund
7 days
Disbursement Vouchers – Complex Transactions
Processing of Foreign Office Offices’

Revolving Fund Replenishment Disbursement
7 days
Vouchers – Complex Transactions
Processing of Special Voucher

7 days
Processing of Debit Advice for Member Benefits
& Loans that are Paid through Check under the
3 days
E-Disbursement System
Processing of Letter of Instruction on Service

Fees for Member Benefits & Loans that are Paid
5 days
via the PESONet Facility of Banks
Processing of Request for Certification of Check

Status - Complex Transaction 7 days
BUDGET DEPARTMENT Processing Time

Processing of Budget Clearances – Simple
3 days
Processing of Budget Clearances – Complex
5 days
Evaluation of Project Procurement Management
Plan (PPMP) – Simple 3 days
Evaluation of Project Procurement Management

Plan (PPMP) – Complex 5 days
INVESTMENTS ACCOUNTING DEPARTMENT Processing Time

Request for Statement of Accounts (Simple)
3 days
Request for Statement of Accounts (Complex)
6 days
CONTRIBUTIONS ACCOUNTING
DEPARTMENT Processing Time
Request for Adjustment/Correction of

Posted/Unposted ER Contribution Payments 7 days
21
COLLECTION DATA PROCESSING AND
Processing Time
RECONCILIATION DEPARTMENT
Procedure in handling of request for validation/
confirmation of unposted Special Bank Receipt
(SBR) paid through the bank from various SSS
3 days
organizational units and or SSS Accredited
Collecting Bank – Simple
Procedure in handling of request for validation/

confirmation of unposted Special Bank Receipt
(SBR) paid through the bank from various SSS 7 days
organizational units and or SSS Accredited
Collecting Bank – Complex
Procedure in handling of memorandum/request
for confirmation of less than seven (7) posted
contributions (payment through Special Bank 7 days
Receipt) of member with Funeral/Death claim
from SSS Branches and Processing Centers.
HEALTH CARE DEPARTMENT Processing Time
Executive Check-up SSS Officials 30 days and 36 minutes
Medical/ Dental Consultation of SSS Employees/
1 hour and 28 minutes
Dependents
ORGANIZATIONAL, PLANNING AND
Processing Time
STAFFING DEPARTMENT
For Civil Service Commission (CSC) :
within 5 to 10 days from receipt of
complete documents
Processing of original and transfer appointments
For Employee Services Department
(ESD): within 2 to 3 days from receipt of
complete documents
within 1 to 2 days from receipt of
Replies to Applications
application
For CSC: within 5 to 10 days from receipt
of complete documents
Processing of appointments for promotion
For ESD: within 2 to 3 days from receipt
of complete documents
Simple: 2 to 3 days per recommendation
Processing of Designations, Reassignments and from receipt of complete documents
Additional Work Assignments and Preparation
of Personnel Orders Complex: 4 to 10 days per
recommendation from receipt of complete
documents
Evaluation of applications to announced Current Average Activity Standard: 2
vacancies applications in 8 days from receipt of
22
complete data
Complex: 5 to 7 days per position from

receipt of complete data
Complex: 8 to 15 days per position from

receipt of complete data
LEARNING AND DEVELOPMENT

Processing Time
DEPARTMENT
3 days (Simple)
Training Requests from Various Units and 7 days (Complex)
Business Process Owners (In-House Programs
and CPE) 20 days
(Highly Technical Transactions)
7 days 10 minutes (Complex)
Request for participation in external training
programs
20 days 10 minutes (Highly Technical)
Request for participation in foreign external
20 days
training programs
PERFORMANCE MANAGEMENT AND
Processing Time
EMPLOYEE RELATIONS DEPARTMENT
Procedure on Request for SSS-Day Care Center
(SSS-DCC) Availment of Services 15 days and 5 minutes
Procedure on the Processing of Requests for Job

Rotation Program (JRP) Announcement 10 days
Procedure on the Processing of Applications for

JRP, JEP, JELP and JSP (Initial) 10 days
Procedure on the Processing of Requests for

JRP, JEP and JELP Extension/Renewal 8 days
Procedure for processing of incentives and

awards under the SSS PRAISE - Employee
Anniversary Award / Master's/ Doctorate Degree
Completion Award / Retirement Incentive Award
(RIA)
Within three (3) to seven (7) days from
 Master’s/Doctorate Degree Completion receipt of request and pertinent data for
Award the processing of award from concerned
units.
Within three (3) to seven (7) days from
receipt of request and pertinent data for
 Retirement Incentive Award
the processing of award from concerned
units.
23
Procedure on request for various EE – Care
Reach-out program assistance
 Bereavement Assistance 4 to 5 days
 Hospital Visit 4 to 5 days
 Debriefing Session Up to 1 month
 Coaching Assistance Up to 20 days
Procedure on request for Assistance to External
Up to 5 days
Requests/Product Demo
Procedure on Request for Performance Rating
2 to 5 days
(PR)
Procedure on Request for copy of IPCRs 1 to 2 days upon receipt of request
EMPLOYEE SERVICES DEPARTMENT Processing Time
Procedure on the Processing of Provident Fund
(PF) Provident Contributions Availment 3 days and 3 minutes
Assistance Program (PCAAP)
PF General Purpose Loan (GPL)
PF Emergency Loan (EL)
Procedure on the Processing of Fieldwork
Allowance for Account Officers
Procedure on the Processing of Special Counsel
Allowance (SCA)
Procedure on the Processing of Salaries and
Allowances of Casual Employees
Procedure on the Processing of Salaries of Job
10 days
Order Workers
Procedure on the Processing of Overtime Pay 4 days, 3 hours and 10 minutes
Procedure on the Processing of Night Differential
Pay
Procedure on the Processing of Medical
Maintenance Allowance and Hospitalization 4 days, 3 hours and 5 minutes
Reimbursement
Procedure on the Processing of Magna Carta for
Public Health Workers
Procedure on the Processing of Masteral Degree
Award
Procedure on the Processing of Employee
Anniversary Award
Procedure on the Processing of Loyalty Award 5 days, 2 hours and 10 minutes
Procedure on the Processing of Security and 2 days and 20 minutes
24
Janitorial Billings
5 working days and 5 minutes
Certification of Employment / Service Record
Certification of Employment with Benefits
10 days
Certification on Leave
Procedure on the Processing of Application for
5 days, 1 hour and 5 minutes
Monetization of Leave Credits
Procedure on the Processing of Separation
25 working days and 30 minutes
Benefits
OFFICE SERVICES DEPARTMENT Processing Time
Procedure on Releasing of Checks
 Issuance of Company Representative
Card
 Personal Release of Check Maximum of 15 minutes
Delivery of Mails, Correspondence to Various
Maximum of 1 hour and 30 minutes
Departments
Releasing of CDs to Various Banks 2 hours and 45 minutes
Procedure on Releasing of Stocks Certificate 22 minutes
Mailing of Documents/ Correspondence/
Checks/Stock Investment Loan Program (SILP) 2 hours and 3
to Various SSS Branches through the Accredited minutes
Messengerial Services
Procedures in Issuance of Internal Order for
Furniture & Equipment and Computer Capex 15 minutes
(SAP)
Procedure in the Receiving (Delivery, Inspection
and Acceptance) of Property and Equipment thru 30 minutes
PIMS
Procedures in Processing Clearance of
Employees (Retirement, Resignation, Death, 16 minutes
Maternity, Vacation Leave)
Procedures in processing Gate Pass of Furniture
19 minutes
& Equipment, Computers & Books
Procedures in Processing Transfer Memo of
Furniture & Equipment, Computers & Books thru 10 minutes
PIMS
Procedures in Processing Waste Material Report
and IIRUP of Furniture and Equipment, 33 minutes
Computers and Books thru PIMS
Procedure of Issuance ICS/PAR for PPE thru
5 minutes
PIMS
25
Procedure in the Receipt, Recording, Requisition 35 days and 39 minutes
and Issuance of Various Supplies and Materials
Procedure in the Receipt, Acceptance and
Recording of Inventory of Delivered Supplies and 5 working days and 52 minutes
Material
26
SOCIAL SECURITYSYSTEM
External Services
27
Coverage, Contributions and Accounts Management
Group – External Services
28
1. Employer Registration at the Central Business Portal (CBP)
The CBP is a single online site for all business-related information, with the objective of
streamlining the registration business and other activities through online transactions.
Office or Division: Coverage, Contributions and Accounts Management Group

Classification: Simple
Type of Transaction: G2B - GOVERNMENT TO BUSINESS-Government to
Business
Who may avail: All Regular Employers.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Company Email Address Corporate Email address’ sites
2. Internet access Internet Service Provider
3. SEC Registration and Payment Central Business Portal (CBP)
4. BIR Registration and Payment CBP
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Visit the CBP 1. SSS shall None 1 day Processed by
website process employer the system
(https://business.gov. registration and
ph) click "Start a generate employer
Business SS number.
Application".
Provide company
email address and
password then
click "Log in".
TOTAL None 1 day
29
2. Initial Employee Report at the Central Business Portal (CBP)
Generate initial Employee Report through the Central Business Portal.
Office or Division: Coverage, Contributions and Accounts Management

Group
Type of Transaction: G2B - GOVERNMENT TO BUSINESS-Government to
Business
Who may avail: All Regular Employers.

1. Company Email Address Corporate Email address’ sites
2. Internet access Internet Service Provider
3. Employer Registration CBP
4. Employees Personal and other Social Employees
Agencies Information
CLIENT AGENCY ACTIONS FEES TO BE PROCESSING TIME PERSON
STEPS PAID RESPONSIBLE
1. Fill 1. CBP will submit None 1 day Processed by the
out Initial the report to SSS. system
Employee The SSS will
Report validate the
submission and
send a status back
to the CBP.
1.1 SSS shall

generate report
response. The
employment
report shall
trigger the
updating of the
Employer’s
Date of
Coverage
(DOC).
1.2 SSS shall

create an
Electronic
Contribution
Collection List
(eCCL) through
Payment
30
Reference
Number (PRN)
1.3 SSS shall

update the
employees
DOC, coverage
status and
coverage
history.
TOTAL None 1 day
31
3. Procedure in Closing Of Business
Submission of Employer Data Change Request (EDCR) for closing of business for all
business employers
Office or Coverage, Contributions and Accounts Management Group

Division:
Classification: Complex
Type of G2B-Government to Business

Transaction:
Who may avail: All Business Employers.
Application for Employer Data Change Request SSS Branches

(EDCR – 2 copies) Form is also downloadable at
www.sss.gov.ph
1. For Temporary Suspension (TS)

(Employer shall submit any of the
documents enumerated below)
a) Certificate of Non-Renewal of Business

License from the Municipal/City Municipal/City Treasurer’s Office
Treasurer’s Office
b) Notification of Suspension of Operation

duly received by the Bureau of Internal BIR
Revenue (BIR) within the prescribed
period
c) Certification from the Bureau of Fire BFP/Unit concerned of Municipal/City

Protection (BFP) or concerned unit of
the Municipal/City, in case of
destruction of corporate facilities due to
fire/fortuitous event
d) Board Resolution approving the Employer

suspension of business operation
adopted within the prescribed period
and duly acknowledged received by
BIR, Securities and Exchange
Commission (SEC) or the Cooperatives
Development Authority (CDA)
e) Notice of Strike duly received by the

Department of Labor and Employment
32
(DOLE) with a certification that there Employer/DOLE
was no operation and employees
during the strike
f) Audited Financial Statements and

Income Tax Return (ITR) showing non- SEC/BIR
operation for the applicable period/s
filed with SEC or the BIR within the
prescribed period
2. For Termination/Dissolution
2.1 Single Proprietorship
a) Approved application for Business Municipal/City Treasurer’s Office

Retirement from the Municipal/City
Treasurer’s Office
b) Certification of Non-operation of
Business from the Municipal/City Municipal/City Treasurer’s Office
Treasurer’s Office or BIR
c) Certification of Cancellation of
Registration from the Department of DTI
Trade and Industry (DTI)
d) Certification of Cancellation/Transfer of
all Franchise issued to the single LTFRB
proprietorship from the Land
Transportation and Franchising
Regulatory Board (LTFRB)
e) Death Certificate registered with the LCR/PSA/Philippine

Local Civil Registrar or issued by the Embassy/Consular Office
Philippine Statistics Authority or
Philippine Consul, in case of death of
the owner, or
f) Certification of Cancellation of License

from regulatory agencies such as but PNP-SOCIA or DOLE
not limited to the Philippine National
Police Supervisory Office for Security
33
SEC or CDA
34
and Investigation Agency (PNP-SOCIA)
and DOLE
2.2 Employer
Partnership/Corporation/Cooperat
ive
SEC or BIR
a) Certification of Filing of Articles of
Dissolution/Cancellation of Registration
issued by SEC or CDA
Employer
b) Notification of business termination duly
received by SEC or BIR within the
prescribed period
c) Board Resolution approving the

termination of business operation
adopted within the prescribed period
and duly acknowledged received by
BIR, SEC or CDA, or SEC
d) Audited Financial Statements and ITR

showing non-operation for the
applicable period/s filed with SEC or
BIR within the prescribed period
2.3 Termination/Dissolution due to

Merger/Consolidation of
Registration
a) Certificate of Filing of Articles of Merger

issued by SEC
AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit the Receives two (2) None 30 minutes Jr./Sr. Member
properly copies of EDCR & Service
accomplished supporting Representative
Employer Data document/s and & Senior Clerk,
Change Request checks for Servicing Branch
(EDCR) in two (2) completeness
copies in any SSS
Branch
35
Checks from
EDCR if effectivity
date, if any,
matches with
supporting
documents
Access ER Static
File in On-line
inquiry System and
encodes ER ID No.
to determine
correctness of SS
ID number
Compares
business name on
the application
against ER Static
2. Receives both Returns both

copies of the copies of EDCR to
EDCR with ER/ER
supporting Representative if
documents if any with discrepancies
or incomplete
supporting
Forwards EDCR
with complete
supporting
documents and
with no
discrepancies to
Sr. Clerk for
preparation of
Transmittal List to
the Branch – AMS
or Large Accounts
Department
Evaluates EDCR None 2 days Jr./Sr. Analyst,
and supporting Servicing Branch
documents
Access ER’s
Accounts
Management
System (AMaS)
36
account to
determine if ER is
compliant to the
monthly
remittances and
has no
delinquencies
Prepares Account None None
Officer’s Report
(AOR) and
forwards to
Team/Section
Head for review
Reviews/Signs None None Team/Section

AOR and forwards Head, Servicing
to Branch/ Branch
Department Head
for approval
Signs the AOR and None None Branch/

returns to Jr./Sr. Department
Analyst to be Head, Servicing
forwarded to Branch
respective
Processing Center
Receives EDCR None 1 day Processing

accompanied with Center, Servicing
AOR and Branch
supporting
documents and
encodes ER
request for closure
3 working
TOTAL None days and 30
minutes
37
SSS Branches – External Services
38
4. Procedure in Securing Certificate of SSS Coverage and Compliance
for Business License or Permit through the SSS branch
Submission of certificate of SSS coverage and compliance is required prior to issuance
of annual business license or permit of local government units.
Office or SSS Branches / Large Accounts Division

Division:
Type of G2B - GOVERNMENT TO BUSINESS-Government to Business

Transaction:
1. Letter request for SSS coverage and Employer

compliance (1 original and 1 photocopy)
1. 1 copy of the Filer’s Valid ID Cards Employer
A. Primary ID Cards/Documents
The primary ID card shall be the Unified

Multi-Purpose ID (UMID) Card
(SSS/GSIS) and other government-
issued ID cards/documents with photo,
signature and underwent biometric data
capture process such as but not limited
to the following:
• Driver’s License
Land Transportation Office (LTO)
• Passport
Department of Foreign Affairs (DFA)
• Voter’s ID card
• National Bureau of Investigation Foreign Government
(NBI) Clearance
• Postal Identity Card Commission on Elections (Comelec)
B. Secondary ID Cards/Documents National Bureau of Investigation
In the absence of a primary ID
39
card/document, filer shall Philippine Postal Corporation
present/submit any two (2) ID
cards/documents, both with signature
and at least one (1) with photo.
C. Other Requirements
 If Filed by Employer/Authorized
Signatory - Present the original of
any one (1) of the primary ID
card/document or any two (2) ID
cards/documents, both with
signature and at least one (1) with
photo.
Filer/Employer
 If Filed by Authorized
Representative
o Submit the original of Letter of
Authority (LOA)/Special Power
of Attorney (SPA) issued by
the employer; and
o Present the original of any one
(1)primary ID card/document Filer/Employer
or any two (2) ID
signature and at least one
(1) with photo.
 If Filed by Company
Representative - Present the original
Authorized Company Representative
(ACR) Card
Please refer to Annex A for the list of additional

requirements/documents
Filer/Employer
40
1. Prepare letter None 5 minutes Employer
request for
certificate of SSS
coverage and
compliance.
2. Get a queue None Employer

number and wait
for the number to
be called
2.1. Issue
queuenumber. 5 minutes Jr/Sr. Analyst
Accounts
Management
Section (BOS)
Large Accounts
Division(LAD)
3. Submit the None Employer

original and
photocopy of
letter request for
certificate of SSS
coverage and
compliance
together with the
photocopies of
required 3.1. Receive and
documents screen letter 3 minutes Jr/Sr. Analyst
request for
certificate of SSS Accounts
coverage and Management
compliance,
Section (BOS)
supporting
documents and Large Accounts
identification Division(LAD)
cards/documents.
3.2. If incomplete,
inform and return
the letter request
41
and supporting
documents to
filer. If complete,
proceed to step 4
Jr/Sr Analyst
Accounts
Management
Section (BOS)
Large Accounts
Division (LAD)
4. Get the duly None Employer

received
photocopy of
letter request for
certificate of SSS
coverage and
compliance. 4.1. Issue to filer
the duly received 4 working
photocopy of days
letter request for
certificate of SSS
Jr/Sr. Analyst
coverage and
compliance. Accounts
Management
4.2. Verify
contribution and Section (BOS)
loan payments Large Accounts
check ER’s folder Division (LAD)
if with pending
complaints and/or
cases filed
Jr/Sr. Analyst
against the
employer Accounts
Management
4.3. If with gap/s
in contribution Section (BOS)
payments, Large Accounts
pending Division (LAD)
complaints and/or
cases filed,
inform ER
42
through email,
phone call or text
requiring its
compliance. If
compliant,
prepare
certificate of SSS
coverage and
compliance.
Jr/Sr Analyst
Accounts
Management
Section (BOS)
Large Accounts
Division (LAD)
5. Pick-up the None Employer

requested
certificate of SSS
coverage and
compliance.
5.1. Issue
certificate of SSS
coverage and
compliance
(Annex B). 5 minutes Senior Clerk or
Jr/Sr. Analyst
Accounts
Management
Section (BOS)
Large Accounts
Division (LAD)
TOTAL None 5 working

days
43
ANNEX A
LIST OF ADDITIONAL REQUIRED DOCUMENTS
For Employer with Unpaid Contribution/s and Loan Amortization/s.
 Proof of Payment/s of the unpaid Contribution/s and Loan Amortization/s.

For Employer with Pending Complaints and/or Cases Filed
 Proof of compliance and/or settlement of complaints and/or cases filed.
44
ANNEX B
COC NO. 2022-XXX
REPUBLIC OF THE PHILIPPINES

(DEPARTMENT/BRANCH)
(Branch Address)
(Contact Number/s & Email Address)
CERTIFICATION
This is to certify that Employer Name with principal place of business at (
Employer Address) is a registered employer-member of the Social Security
System under ER No. with date of coverage in .
Our records show that:
1. The employer has made contribution payments and reported its employees for year YYYY
as shown in the attached confirmation of payments.
2. There are no complaints and/or cases filed against the employer pending with this
office, the Prosecutor’s Office, Courts and/or Social Security Commission.
This certification is issued pursuant to Sec. 24 (g) of the Social Security Law which
provides that “Notwithstanding any law to the contrary, local government units shall, prior to
issuing any annual business license or permit, require submission of certificate of SSS coverage
and compliance with the provision of this Act. x xx “.
This is issued without prejudice to the right of the SSS to compel the above-mentioned
employer full compliance with the Social Security Act and to file appropriate civil and/or criminal
action for any violation thereof that may be discovered later.
Issued on Date. This certification is valid within 45 days from the date of issuance and
solely for the purpose of application/renewal of business permitof herein employer.
NAME OF ACCOUNT OFFICER

Official Designation
Official Email address
Reviewed by: Noted by:
NAME OF SECTION HEAD NAME OF BRANCH/DEPT. HEAD

Official Designation Official Designation
Official Email Address Official Email Address
Note: This does not serve as clearance for License to Operate (for security Agency), Accreditation & Bidding purposes.
45
5. Procedure in Securing Certificate of SSS Coverage and Compliance
for Business License or Permit through Email
Submission of certificate of SSS coverage and compliance is required prior to issuance of

annual business license or permit of local government units.
Office or SSS Branches / Large Accounts Division

Division:
Type of G2B - GOVERNMENT TO BUSINESS-Government to Business

Transaction:
1. 1 copy of the Letter request for SSS Employer

coverage and compliance (scanned
copy)
2. 1 copy of the Filer’s Valid ID Cards Employer

(scanned copy)
D. Primary ID Cards/Documents
The primary ID card shall be the Unified

Multi-Purpose ID (UMID) Card
(SSS/GSIS) and other government-
capture process such as but not limited
to the following:
• Driver’s License
• Passport Department of Foreign Affairs (DFA)
• Voter’s ID card Foreign Government
• National Bureau of Investigation
(NBI) Clearance Commission on Elections (Comelec)
• Postal Identity Card
National Bureau of Investigation
46
E. Secondary ID Cards/Documents
Philippine Postal Corporation
card/document, filer shall attach any
two (2) ID cards/documents, both with
photo.
F. Other Requirements
 If Filed by Employer/Authorized
Signatory - Attach the scanned
copy of any one (1) of the primary
ID card/document or any two (2)
ID cards/documents, both with Filer/Employer
photo.
 If Filed by Authorized
Representative
o Attach the scanned copy of
Letter of Authority
(LOA)/Special Power of Filer/Employer
Attorney (SPA) issued by the
employer; and
o Attach the scanned copy of
any one (1)primary ID
card/document or any two (2)
ID cards/documents, both with
signature and at least one
(1) with photo.
 If Filed by Company
Representative–Attach the scanned
copy of Authorized Company
Representative Filer/Employer
(ACR) Card
Please refer to Annex A for the list of additional

requirements/documents
47
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Prepare None 5 minutes Employer

letter request for
certificate of SSS
coverage and
compliance.
2. Send through None Employer

Branch/Departme
nt email/assigned
Account
Officerthe
scanned copyof
letter request for
certificate of SSS
coverage and
compliance
together with the
required
documents 2.1.
Acknowledge
and forward 3 minutes Senior Clerk or
the email of Jr/Sr
employer Administrative
together with AssistantAdmini
the strative
attachments
to Accounts Section
Management
Section or
(AMS)/Large Junior Executive
Accounts
Assistant/LAD
Division
(LAD) Jr/Sr Analyst
Accounts
Management
2.2. Section (AMS)
Acknowledge Large Accounts
and screen Department
letter request (LAD)
for certificate
of SSS
3 minutes Jr/Sr Analyst
coverage and
compliance,
48
supporting Accounts
documents Management
and Section (AMS)
identification
Large Accounts
cards/docum
ents Department
(LAD)
2.3. If
incomplete,
reply and
inform the
employer of
Jr/Sr Analyst
the lacking
document/s. Accounts
If complete,
Management
proceed to
step 2.4. Section (AMS)
Large Accounts
2.4. Verify Department
contribution (LAD)
and loan
payments
and check
ER’s folder if
with pending
complaints
and/or cases
filed against
the employer.
Jr/Sr Analyst
2.5. If with Accounts
gap/s in 4 working
Management
contribution days
payments, Section (AMS)
pending Large Accounts
complaints Department
and/or cases (LAD)
filed, inform
ER through
email,
requiring its
compliance.
2.6. If
compliant,
prepare and
send to
49
employer
email the
certificate of
SSS
coverage and
compliance(A
nnex B).

days
50
ANNEX A
LIST OF ADDITIONAL REQUIRED DOCUMENTS
For Employer with Unpaid Contribution/s and Loan Amortization/s.
 Proof of Payment/s of the unpaid Contribution/s and Loan Amortization/s.

For Employer with Pending Complaints and/or Cases Filed
 Proof of compliance and/or settlement of complaints and/or cases filed.
51
ANNEX B
COC NO. 2022-XXX
REPUBLIC OF THE PHILIPPINES

(DEPARTMENT/BRANCH)
(Branch Address)
(Contact Number/s & Email Address)
CERTIFICATION
This is to certify that Employer Name with principal place of business at (
Employer Address) is a registered employer-member of the Social Security
System under ER No. with date of coverage in .
Our records show that:
3. The employer has made contribution payments and reported its employees for year YYYY
as shown in the attached confirmation of payments.
4. There are no complaints and/or cases filed against the employer pending with this
office, the Prosecutor’s Office, Courts and/or Social Security Commission.
This certification is issued pursuant to Sec. 24 (g) of the Social Security Law which
provides that “Notwithstanding any law to the contrary, local government units shall, prior to
issuing any annual business license or permit, require submission of certificate of SSS coverage
and compliance with the provision of this Act. x xx “.
This is issued without prejudice to the right of the SSS to compel the above-mentioned
employer full compliance with the Social Security Act and to file appropriate civil and/or criminal
action for any violation thereof that may be discovered later.
Issued on Date. This certification is valid within 45 days from the date of issuance and
solely for the purpose of application/renewal of business permitof herein employer.
NAME OF ACCOUNT OFFICER

Official Designation
Official Email address
Reviewed by: Noted by:
NAME OF SECTION HEAD NAME OF BRANCH/DEPT. HEAD

Official Designation Official Designation
Official Email Address Official Email Address
Note: This does not serve as clearance for License to Operate (for security Agency), Accreditation & Bidding purpose
52
6. Filing of Sickness Benefit for Special Cases Through SSS
Branches
This procedure applies to the following sickness benefit claims:
a. Denied claim reconsidered for payment;
b. Unclaimed benefit of deceased member; and
c. Unclaimed reimbursement of inactive/closed/terminated/retired employer.
Office or Division: Medical Evaluation Centers (MECs) at SSS Branches

Classification: Highly Technical
Type of G2B & G2C
Transaction:
Who may avail:  All members/employers with denied claim reconsidered for
payment.
 Legal heirs of deceased member with unclaimed sickness
benefit.
 Inactive/closed/terminated/retired employers with
unclaimed sickness benefit.
1. Duly accomplished SBA/SBRA SSS Website (www.sss.gov.ph)
Form. Member/Employer/Legal Heirs
2. Supporting Documents
3. Filer’s Valid ID cards
The primary ID card shall be the
Unified Multi-Purpose ID (UMID)
Card (SSS/GSIS) and other Filer/Member/Employer/Legal Heirs
government-issued ID
cards/documents with photo,
signature and underwent
biometric data capture process
such as but not limited to the Land Transportation Office (LTO)
following: Department of Foreign Affairs (DFA)/Foreign
 Driver’s License Government
 Passport Commission on Elections (Comelec)
 Voter’s ID card National Bureau of Investigation
 National Bureau of Philippine Postal Corporation
Investigation
(NBI) Clearance
 Postal Identity Card
B. Secondary ID Cards/Documents Filer/Member/Employer/Legal Heirs

card/document, filer shall
53
signature and at least one (1)
with photo.
Filer/Employer
C. Other Requirements
If Filed by Employer/Authorized
Signatory
 Present the original of any
one (1) of the primary ID
card/document or any two
(2) ID cards/documents, both Filer/Employer
with signature and at least
one (1) with photo.
If Filed by Authorized
Representative
 Submit the original Letter of
Authority (LOA)/Special Power
of Attorney (SPA) issued by the
employer; and Company Representative
 Present the original of any
one (1) Primary ID
card/document or any two
(2) ID cards/documents,
both with signature and at
least one (1) with photo.
If Filed by Company
Representative
 Present the original
Authorized Company
Representative (ACR) Card
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1. Get a queue 1. Issues None None Filer
number and wait queue
to be called. number.
2. Submit the 2. Receives None 5 minutes Filer

accomplished and
SBA/SBRA form screens the
together with the accomplish
supporting ed
documents and SBA/SBRA
54
present the form and
Valid supporting
Identification documents
Cards to MSR. from
Member/E
mployer.
3. Get the duly 3.1 Issues to None Filer
received filer the
acknowledgeme duly
nt stub. received
SBA/SBRA
acknowled
gement
stub.
3.2 Forwards
the
SBA/SBRA
and
supporting
documents
to 20 days
concerned
Processing
Center
(PC) for
processing
through
email.
3.3 Processing Processor/SSO
of III/CEO II
SBA/SBRA SMEC Section,
for special Processing Center
cases and (PC)
issuance Treasury Division
of LOI.
Total None 20 days

including 5
minutes
receiving and
screening of
SBA/SBRA
55
7. Procedure in Filing of Maternity Benefit Claim Application for
Special/Exemption Cases
This procedure applies to the following maternity benefit claims:

a. Denied claim reconsidered for payment;
b. Unclaimed benefit of deceased member; and
c. Unclaimed reimbursement of inactive/closed/terminated/retired employer.
Office or Division Medical Evaluation Centers (MECs) at SSS Branches

Type of G2C and G2B
Transaction:
Who may avail:  All members/employers with denied claim reconsidered for
payment
 Inactive/closed/terminated/retired employers with
unclaimed maternity benefit
 Child’s father or qualified alternate caregiver or legal heirs
of deceased member with unclaimed maternity benefit.
1. Duly accomplished MBA/MBRA SSS Website (www.sss.gov.ph)
form Member/Employer/Child’s Father/Qualified
2. Supporting document/s. Caregiver/Legal Heirs
3. Filer’s Valid Identification Card
Please refer to Annex A for

the list of documentary
requirements
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Get/download None None Filer
Maternity
Benefit
Application
(MBA)/Maternity
Benefit
Reimbursement
Application
(MBRA) Form
and supporting
form/s.
2. Read instructions None None Filer
and fill out the
application form.
56
3. Get a queue 1. Issue None None Filer
number and wait to queue 5 minutes
be called. number
Note:
If the branch is
using an
automated
queuing system,
the queue
number and the
assigned
counter will be
flashed via the
display monitor.
4. Submit the 2. Receives None 5 minutes r./Sr. MSR, MSS

accomplished and screens SSS Branch
MBA/MBRA form the
together with the accomplished
supporting MBA/MBRA
documents and form and
present the Valid supporting
Identification Cards documents
to MSR. from Member/
Employer.
2.1. Screens
MBA/MBRA
and
supporting
documents
and checks
member’s
eligibility to
maternity
benefit.
5. Get the duly 3. Issue to filer None Jr./Sr. MSR,
received the duly MSS SSS
acknowledgement received Branch
stub. MBA/MBRA
acknowledge
ment stub.
2 days
MSS Head
57
3.1. Forward SSS Branch
the
MBA/MBRA
and
supporting
documents to
concerned
Processing
Center (PC).
4. Processing None 18 days Claims

of MBA/MBRA Processor
for special III/CEO II
cases and SMEC Section,
issuance of PC
LOI.
Treasury Division
Total None 20 days
including 5
minutes for
receiving &
screening of
MBA/MBRA
58
ANNEX A
LIST OF DOCUMENTARY REQUIREMENTS
I. For contingencies that occurred on or after 11 March 2019, or the effectivity date
of Republic Act No. (RA) 11210 or the Expanded Maternity Leave Law (EMLL)
A. The female member or employer shall be required to submit online the scanned copy
of the original (colored) or certified true copy with good image quality of the following
supporting documents, whichever is applicable:
1. For live childbirth (normal or caesarian) – Any of the following:
a. Child’s Certificate of Live Birth (CLB)/Certificate of Death (COD) duly registered

with the Local Civil Registrar (LCR) with corresponding Official Receipt (OR),
or Acknowledgement Receipt (AR) issued by the LCR, if the filing date of
MBA/MBRA is within six (6) months from the date of delivery; or
b. Child’s CLB/COD issued by the Philippine Statistics Authority (PSA) with

corresponding OR or AR if the filing date of MBA/MBRA is beyond six (6)
months from the date of delivery; or
c. Report of Child’s Birth/Death issued by the Philippine Embassy/ Consulate

General/PSA, or its equivalent document issued in a foreign country with
English translation, if applicable.
2. For stillbirth or fetal death –Any of the following:
a. Certificate of Fetal Death (COFD) duly registered with the LCR with
corresponding OR or AR issued by the LCR, if filing date of MBA/MBRA is
within six (6) months from the date of delivery; or
b. COFD issued by PSA with corresponding OR or AR if filing date of MBA/MBRA

is beyond six (6) months from the date of delivery; or
c. COFD issued by the Philippine Embassy/Consulate General/PSA, or its

equivalent document issued in a foreign country with English translation, if
applicable.
3. For miscarriage, emergency termination of pregnancy (ETP), ectopic

pregnancy or hydatidiform mole – The following documents shall be required
for submission:
a. Any of the following proofs of pregnancy:

i. Result of pregnancy test duly signed by a physician/municipal health officer;
or
ii. Result of other diagnostic tests with the corresponding report duly signed
by a physician, which may include any of the following:
59
(a) Ultrasound;
(b) Blood Pregnancy test (Beta HCG); or
(c) Early Pregnancy factor; and
b. Any of the following proofs of termination of pregnancy duly signed by a

physician:
i. Pregnancy test result;
ii. Ultrasound result;
iii. Histopathological Report; or
iv. Operating Room Record (ORR); and
c. Any of the following medical documents duly signed by a physician:

i. Medical Certificate;
ii. Records of Consultation; or
iii. Clinical Abstract/Discharge Summary.
B. For specific maternity case or circumstance of the female member or employer, the
following are the additional rules and/or required supporting documents (i.e., scanned
copy of the colored original or certified true copy with good image quality), whichever
is applicable:
1. For maternity contingencies that occurred locally
a. Medical documents that are electronically issued must be submitted together

with the Official Receipt of the procedure.
b. The physician’s name and Professional Regulation Commission (PRC) license

number must be indicated in the medical documents.
2. For maternity contingencies that occurred abroad
a. Medical documents that are issued in the foreign country must be submitted
with English translation, if applicable.
b. Authentication by the Philippine Embassy/Consulate General or notary public

in the foreign country, or issuance of apostille by a Foreign
Ministry/Embassy/Consulate, for any supporting document shall not be
required.
3. For qualified Solo Parents under RA 8972 or the Solo Parents’ Welfare Act of
2000
a. Any of the following documents issued by the Local Government Unit (LGU)
and signed by the Social Worker and the City/Municipal Mayor shall be required
for submission:
i. Valid Solo Parent ID; or
60
ii. Certification/e-Certification of eligibility of the Solo Parent, if the ID is not yet
available.
b. The date of delivery must be within the validity period of the Solo Parent
ID/Certification/e-Certification of Eligibility, except for first-time solo parent
whose document must have been issued within six (6) months from the date of
delivery.
c. Certification/e-Certification of eligibility must contain all the necessary details

as reflected in the Solo Parent ID (e.g., name and address of solo parent, date
of validity/issuance, name and date of birth of child/ren).
4. For Self-employed (SE)/Voluntary (VM)/Overseas Filipino Worker (OFW)

members who were previously employed, or members already separated
from employment – The following documents shall be required for submission,
whichever is applicable:
a. If the delivery/miscarriage/ETP occurs within the employment period or within

six (6) months from her date of separation from employment: Certificate of
Separation from Employment indicating the effective date of separation and
that no advance payment was granted by the employer.
b. If member cannot secure Certificate of Separation from Employment: Affidavit

of Undertaking Form duly administered by the SSS branch official/employee or
foreign representative authorized as administering officer, indicating the
effective date of separation from employment and that no advance payment
was granted by the employer, provided that the reason for separation is any of
the following:
i. Company is on strike;
ii. Company has been dissolved or has ceased operation;
iii. There is a pending case before a court regarding the member’s separation
from employment;
iv. Member is on Absence Without Official Leave (AWOL) or has strained
relations with the employer;
v. Member’s current address is more than 30 kilometers from the employer’s
address; or
vi. Member’s record from her former employer is no longer available.
61
5. For employers who already paid the maternity benefit in advance to their
female employees but cannot provide the required documents under Section
I.A since said employees did not return or report back to work after
childbirth/miscarriage/ETP or are already separated from employment or
deceased
a. The following documents shall be required for submission, whichever is

applicable:
i. Any medical document issued by the hospital/medical facility indicating live
childbirth; or proof of pregnancy or any medical document issued by the
hospital/medical facility indicating miscarriage/ETP; and
ii. Certification from the employer that the employee did not return or report
back to work after childbirth/miscarriage/ETP, or that the employee is
already separated from employment; or deceased employee’s COD issued
by the PSA or LCR; and
iii. Any of the following proofs of advance payment by the employer of the SSS
maternity benefit of the female member:
1) Cash voucher or relevant document indicating receipt of advance
payment signed by the member; or
2) Proof of credit or transfer to the member’s bank account with
corresponding pay slip or relevant document indicating the advance
payment.
b. For employers who cannot provide the child’s CLB/COD or any medical
document issued by the hospital/medical facility indicating live childbirth, the
reimbursement shall only correspond to sixty (60) days of maternity benefit for
miscarriage/ETP or still birth/fetal death.
6. For female members or employers filing for adjustment of settled maternity

benefits since the allocated leave credits were not used due to
unemployment/separation from employment of the child’s father or qualified
alternate caregiver –The following documents shall be required for submission,
a. If unemployed prior to and during the period of maternity leave: Duly notarized
affidavit signed by the child’s father or qualified alternate caregiver stating that
he/she is unemployed prior to and during the period of maternity leave;
b. If the date of separation is prior to the date of delivery of the member: Certificate
of Separation from Employment issued by the employer of the child’s father or
qualified alternate caregiver indicating the effective date of separation; or
c. If the date of separation is after the date of delivery of the member: Certificate/s
issued by the employer of the child’s father or qualified alternate caregiver
indicating the effective date of separation and that the maternity leave credits
allocated by the member were not used.
62
II. For contingencies that occurred prior to 11 March 2019, or the effectivity date of
RA 11210 or the EMLL
The female member or employer shall be required to submit online the same supporting
documents as enumerated under Section I above. The following additional rules for
caesarian delivery shall also apply:
A. Any of the following documents issued by the hospital/medical facility indicating the
type of delivery:
1. Operating room record (ORR);
2. Surgical memorandum;
3. Discharge summary report;
4. Medical/Clinical abstract;
5. Delivery report;
6. Detailed invoice showing applicable charges, only if the caesarian delivery
occurred abroad; or
7. Similar medical documents.
B. For employers who already paid the maternity benefit in advance to their female
employees but cannot provide the above-mentioned additional supporting document
since said employees did not return or report back to work after childbirth, or are
already separated from employment or deceased, the reimbursement shall only
correspond to sixty (60) days of maternity benefit for normal delivery.
63
8. Procedure in Filing of Disability Benefit Claim Application Personally by
the Member
Cash benefit granted to a member who becomes permanently disabled either partially or totally.

Type of Transaction: G2C – Government to Citizen
Who may avail: Any SS member with at least one (1) contribution six (6) months before
the
contingency before the occurrence of disability and has not been
granted with any SSS final benefit or claim.

Disability Claim Application Form (1 copy) MECs, SSS Website at www.sss.gov.ph
Member’s/Claimant’s Photo and
MECs, SSS Website at www.sss.gov.ph
Signature Form (for initial claims only)
SSS UMID Card /Valid IDs Member
SSS Medical Certificate Form -
accomplished
by attending physician within 6 months MECs, SSS Website at www.sss.gov.ph
from the date of filing (1 original, 1
photocopy)
Medical records - reckoning date shall be
Hospital, Laboratory and Diagnostic Center
date of filing (1 original, 1 photocopy)
 Single Savings Account Passbook; or
 ATM Card with account
number(photocopy); or Member
 Validated Deposit Slip; or
 Bank Statement
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
1. Get or download the None 1 minute Junior/Senior
Required documents Member
Service
Representative
(MSS)/
Senior Clerk/
Junior Nurse,
Medical Evaluation
Center (MEC)
SSS Website
(www.sss.gov.ph)
64
2. Read instructions None 5 minutes
and fill-out the
form
3. Get a queue 3. Issues queue None 5 minutes
number and wait for number
the number to be
called.
4. Submit properly 4.1. Receipt and None 10 minutes Senior Clerk/
filled out Disability screening of Junior Nurse/
Claim Application application MS II/III,
together with the form and Medical
supporting documents. supporting Evaluation
documents Center
4.2. Receives (MEC)
and screens
Disability
Claim
Application
and
supporting
documents
Data Entry and

notation of 5 minutes
application form
4.3 Performs data

entry in the
Death,
Disability, and
Retirement
(DDR)Processin
g Module; up to
1st Q&A
65
4.4 Performs data
entry in the
Death,
Disability, and
Retirement
(DDR)Processin
g Module; up to
1st Q&A
4.5 Determines and

indicates if for
PEI or not
based on
illness, as
stated in
Medical MS II/III, Medical
Certificate Evaluation Center
(MEC)
4.6 Forwards
screened 10 minutes
Disability Claim
Application and
supporting
documents to
MS II/III
Pre-evaluation
4.1 Conducts PEI; if

required
4.2 Requests
member to
affix signature
on Complete
Medical
Record form
(MD-15)
66
5. Affix signature 5. Issues None 5 minutes MS II/III, Medical
over printed name Acknowledge- Evaluation Center
on the MD-15 ment Stub of (MEC)
Disability Claim
Application;
returns
supporting
documents
(original copies)
6. Get 6.1 Evaluatesclaim None 60 minutes MS II/III, Medical
Acknowledgment Evaluation Center
stub 6.2 Indicates (MEC)
evaluation
result in the
Disability
Claim
Application;
affixes
signature over
printed name
onMD-15
6.3 Forwards
evaluated
claim to SMS
III/IV
Review of SMS III, Medical

30 minutes
evaluated claim Evaluation Center
(MEC))
6.4 Reviews
received claim
67
6.5Affixes
signature over
printed name
on MD-15
6.6 Forwards
reviewed
claim to
Senior Clerk/
Junior Nurse
Encoding
and Senior Clerk/
10 minutes
Updating Junior Nurse,
Medical Evaluation
Center (MEC)
6.7 Encodes
evaluation
result in the
Medical
Verification
System
(MEDVS)
6.8 Updates the
DDRWF by
performing 2nd
Q&A
6.9 Prepares
Transmittal
List (TL) of
DDRWF-
encoded
6.10 Forwards TL,

Disability
Claim
Application,
and supporting
documents to
PC
7. Processing None 14 days Processor
of disability
benefit claim
TOTAL None 15 days
68
Notes:
1. The same procedure shall be followed in filing of disability that happened abroad.
2. Applications for Disability benefits must be filed with the Social Security System within ten
(10) years from the date/occurrence of disability.
3. Medical Specialist shall decide if additional medical records/documents will be required
through a Disapproval Notice/Letter.
4. The issuance of Disapproval Notice/Letter shall be construed as completion of a process.
In the event of compliance by the member, the claim shall be issued a new Transaction
Number to trigger the start of a new processing.
5. This procedure is designed for branches with 2 or more Medical Specialists.
6. For branches with only one Medical Specialist, after evaluation of the claim, the next task
shall be followed by DDRWF-updating, and then, forwarding of the claim to another MEC
for the review. Preferably, the review shall be in the MES where the Processing Center is
located to facilitate the processing of claim, thereafter.
69
9. Procedure in Filing of Disability Benefit Claim Application Through a
Representative
Cash benefit granted to a member who becomes permanently disabled either partially or
totally.

Who may avail: Any SS member with at least one (1) contribution within six (6)
months
before the occurrence of disability and has not been granted
with any SSS final benefit or claim.
Disability Claim Application Form MECs, SSS Website at www.sss.gov.ph
(1 original)
Member’s/Claimant’s Photo and MECs, SSS Website at www.sss.gov.ph
(1 original)
UMID card/valid IDs of member Member and Representative
and representative (1 original)
SSS Medical Certificate Form (MED-01688) MECs, SSS Website at www.sss.gov.ph
to be accomplished by attending physician
within 6 months from the date of filing (1
original, 1 photocopy)
Medical records - reckoning date shall be Hospital, Laboratory and Diagnostic Center
date of filing (1 original, 1 photocopy)
Sketch of member’s residence or Authorized Representative
place of confinement (1 original)
• Single Savings Account Passbook; or Member
• ATM Card with account number
(photocopy); or
• Validated Deposit Slip; or
• Bank Statement
CLIENT STEPS
1. Get or download the None 1 minute Junior/Senior
required Member
documents Service
Representative,
Member Services
Section
(MSS)/
Senior Clerk/
Junior Nurse,
70
Medical
Evaluation
Center (MEC)
SSS Website
(www.sss.g
ov.ph)
2. Read instructions None None Member

and fill-out the
form
3. Get a queue 3. Issues queue None 5 minutes Senior
number and wait number Clerk/ Junior
for the number to Nurse/
be called. Medical
Specialist
(MS) II/III
(MEC)
4. Submit properly Receipt and None 10 minutes
filled-out Disability screening of
Claim Application application form and
together with the supporting
supporting documents.
documents
including sketch of 4.1. Receives and
member’s screens
residence or place Disability Claim
of confinement. Application and
supporting
documents
4.2. Determines and
indicates if for
PEI or not
based on
illness, as
stated in the
71
Medical
Certificate
4.3. Attaches to
Complete
Medical Record
form (MD-15);
indicates “For
Medical
Fieldwork
Service –
Domiciliary
Medical Service
(MFS-DMS)”
4.4. Informs filer-
representative
that MFS- DMS
shall be
scheduled;
4.5. Issues
Acknowledgem
ent Stub of
Disability Claim
form
72
5. Get 5.1 Performs Data None MS II/III MEC
Acknowledgment Entry in the
stub Death, Disability, 5 minutes
and Retirement
(DDR)
Processing
Module; up to 1st
Q&A
5.2 Forwards the
screened
Disability
Claim
Application
and
supporting
documents to
MS II/III
Pre-evaluation
5.3 Conducts MFS- 10 minutes
DMS; if PEI is
required
5.4 Requests
member to affix
signature or
fingerprints on
MD-15
6. Affix signature 6. Return of None

over printed name supporting
on the MD-15 documents
(original copies)
7. Get supporting Evaluation of claim None 15 minutes MS II/III (MEC)
documents
(original copies) 7.1 Evaluates claim
73
7.2. Indicates
evaluation result
in the Disability
Claim
Application;
affixes signature
over printed
name on MD-15
7.3. Forwards
evaluated SMS III (MEC)
10 minutes
claim to
SMSIII/IV
Review of
evaluated claim
7.4 Reviews
received claim
7.5 Affixes
signature over Senior Clerk/
printed name Junior
10 minutes
on MD-15 Nurse(MEC)
7.6 Forwards
reviewed
claim to
Senior Clerk/
Junior Nurse
Encoding &
updating
7.7 Encodes
evaluation
result in the
Medical
Verification
System
(MEDVS)
7.8 Updates the
DDRWF by
performing
2ndQ&A
7.9 Prepares
Transmittal
74
List (TL) of
DDRWF-
encoded
claims.
7.10 Forwards
TL, Disability
Claim
Application,
and
supporting
documents to
PC
Processing of None 14 days Processor
disability benefit
claim
TOTAL None 15 days
Notes:
1. Applications for Disability benefits must be filed with the Social Security System within ten
2. Signature or fingerprints on Employment History shall be secured upon conduct of MFS-
DMS.
3. In case MFS-DMS is required, Processing Time shall stop upon issuance of
Acknowledgement Stub and shall continue to be computed only upon receipt of result of
conduct ofMFS-DMS.
4. Medical Specialist shall decide if additional medical records/documents will be
requiredthrough a DisapprovalNotice/Letter.
5. The issuanceofDisapprovalNotice/Lettershallbeconstruedascompletionofaprocess.Inthe
event of compliance by the member, the claim shall be issued a new Transaction Number
to trigger the start of a newprocessing.
6. This procedure is designed for branches with 2 or more MedicalSpecialists.
7. For branches with only one Medical Specialist, after evaluation of the claim, the next task
shall be followed by DDRWF-updating, and then, forwarding of the claim to another MEC
for the review. Preferably, the reviewing shall be in the MES where the Processing Center
is located to facilitate the processing of claim, thereafter.
75
10. Procedure in Filing EC Disability Benefit Application Personally
totally due to a work-related illness or injury.
Office or Medical Evaluation Centers (MECs) at SSS Branches

Division
Classification Highly Technical
Type of G2C – Government to Citizen
Transaction
Who may avail Any employed/self-employed SS member who suffers a work-related
illness or injury
Disability Claim Application Form (1 copy) MECs, SSS Website at www.sss.gov.ph
SSS ID/ UMID Card /any 2 Valid IDs Member
(photocopy)
SSS Medical Certificate Form – MECs, SSS Website at www.sss.gov.ph
accomplished by attending physician
within 6 months from date of filing (1 copy)
Medical records - reckoning date shall be Hospital, Laboratory and Diagnostic Center
date of filing (original or certified true
copy)
 Accident/Illness Report Employer
 EC Company Logbook Entry
ofAccident/Illness
 Police Report (for vehicular
accidents)
 Pre-employment PE (for illness)
 Complete Job Description
 Single Savings Account Passbook; or Member
 ATM Card with account number
(photocopy); or
 Validated Deposit Slip; or
 Bank Statement
1. Get or None None Junior/Senior
download the Member Service
following Representative,
documents: Member
 Disability Services
Claim Section/
76
Application Senior Clerk/
 Member’ Junior/Senior
s/Claimant’ Nurse, Medical
s Photo Evaluation
and Center,
Signature
Form (for
initial
claims
only) SSS Website
 SSS (www.sss.gov.p
Medical h)
Certificate
Form
2. Read None None
instructions
and fill-out the
form
3. Get a 3. Issues queue None Waiting time Senior Clerk/

queue number 5 minutes Junior Nurse/
number and Medical
wait for the Specialist II/III,
number to be Medical
called. Evaluation
Center
4. Submit Receipt andscreening None Servicing time Senior Clerk/

properly filled- of application form and 10 minutes Junior/Senior
out Disability supporting documents Nurse/Medical
Claim 4. Receives and Specialist II/III,
Application Screens Disability Medical Evaluation
together with Claim Application Center
the supporting and supporting
documents. documents
Data Entry and notation None Servicing time Senior Clerk/
of application form 5 minutes Junior/Senior
5.1. Performs data Nurse,
entry in the Death, Medical
Disability, and Evaluation
Retirement (DDR) Center
Processing
Module; up to 1st
Q&A
77
5.2. Determines from
illness/es stated in
the Medical
Certificate, if for
Physical
Examination &
Interview (PEI) or
not; and stamps
necessary action
5.3 Forwards
screened Disability
Claim Application
and supporting
documents to MS
Pre-evaluation of claim None Servicing time Medical

10 minutes Specialist II/III,
6.1 Conducts PEI; if Medical
required; otherwise Evaluation
proceed to Task #7 Center
6.2 Requests member
to affix signature or
fingerprints on
Complete Medical
Record form (MD-
15)
7. Affix Issuance of None Servicing time Medical
signature over acknowledgement stub 1 minute Specialist II/III,
printed name Medical
on the MD-15 7.1 Issues Evaluation
Acknowledgemen Center
t Stub of Disability
Claim Application;
returns supporting
documents
(original copies)
8. Get Evaluation of claim None Servicing time Medical

Acknowledgme 15 minutes Specialist II/III,
nt stub 8.1 Evaluates claim Medical
Evaluation
8.2 Indicates Center
evaluation result
in the Disability
Claim Application;
78
affixes signature
over printed name
on MD-15
8.3 Labels supporting

documents for
scanning
8.4 Releases
evaluated claim to
Senior
Clerk/Junior
Nurse
Encoding and updating None Servicing time Senior Clerk/
15 minutes Junior/Senior
9.1 Encodes
Nurse,
evaluation result Medical
in the Medical Evaluation
Verification Center
System (MEDVS)
9.2 Updates the

DDRWF by
performing 2nd
Q&A
9.3 Transmittal List
(TL) of DDRWF-
encoded claims
9.4 Forwards
encoded Disability
Claim Application
and supporting
documents to
Scanner Operator
Scanning of documents None Servicing time Scanner
5 minutes Operator,
10.1 Scans Member
Disability Claim Services
Application and Section
supporting
documents
Review of claim None Servicing time Supervising
10 minutes Medical
11.1 Reviews Specialist III,
retrieved claim on Medical
queue Evaluation
79
11.2 Tags reviewed Center
claim through DDR
Processing Module
Processing of claim None 14 days Processor
TOTAL None 15 days
Notes:
2. Applications for EC Disability benefits must be filed with the Social Security System
within ten three (3) years from the date/occurrence of disability.
3. Medical Specialist shall decide if additional medical records/documents will be
required through a Disapproval Notice/Letter.
4. The issuance of Disapproval Notice/Letter shall be construed as completion of a
process. In the event of compliance by the member, the claim shall be issued a new
Transaction Number to trigger the start of a new processing.
5. For cases where MEC is located far from the Processing Center, one (1) day shall
be added to the Processing Time.
80
11. Procedure in Filing EC Disability Benefit Application through a
Representative
totally due to a work-related illness or injury
Office or Medical Evaluation Centers (MECs) at SSS Branches

Division
Type of G2C –Government to Citizen
Transaction
Who may avail Any employed/self-employed SS member
Disability Claim Application Form (1 MECs, SSS Website at www.sss.gov.ph
copy)
Signature Form (for initial claims
only)
SS ID/UMID card/ any 2 Valid IDs of Member and Authorized Representative
member and representative
SSS Medical Certificate Form - MECs, SSS Website at www.sss.gov.ph
accomplished by attending physician
within 6 months from date of filing
Medical records - reckoning date Hospital, Laboratory and Diagnostic Center
shall be date of filing (original or
certified true copy)
 Accident/Illness Report Employer
 EC Company Logbook Entry of
Accident/Illness
 Police Report (for vehicular
accidents)
 Pre-employment PE (for
illness)
 Complete Job Description
Sketch of member’s residence or Authorized Representative
place of confinement
 Single Savings Account Member
Passbook; or
 ATM Card with account
81
number; or
 Validated Deposit slip; or
 Bank Statement
CLIENT STEPS
1. Get or None 1 minute Junior/Senior
download the Member Service
requirements Representative
(MSS)/
Senior Clerk/
Junior/Senior
Nurse, Medical
Evaluation
Center (MEC)
SSS Website
(www.sss.gov.p
h)
2. Read None None

instructions
and fill-out the
form
3. Get a queue Issues queue None Waiting time Senior Clerk/
number and number Junior Nurse/
wait for the 5 minutes Medical
number to be Specialist (MS)
called II/III, Medical
Evaluation
Center (MEC)
4. Submit Receipt and None Servicing time Senior Clerk/

properly screening of Junior Nurse/
filled-out application form 10 minutes MS II/III,
Disability and supporting Medical
Claim documents Evaluation
Application Center (MEC)
4.1 Receives
together with
and Screens
the
Disability
supporting
Claim
documents
Application
including
and
sketch of
supporting
member’s
residence or documents
82
place of
confinement.
Data Entry and None Servicing time Senior Clerk/
notation of
application form 5 minutes Junior/Senior
Nurse,
5.1 Performs Medical
Data Entry in Evaluation
the Death, Center
Disability,
and
Retirement
(DDR)
Processing
Module; up
to 1st Q&A
5.2 Determines
from
illness/es
stated in the
Medical
Certificate, if
for Physical
Examination
and
Interview
(PEI) or not;
and stamps
necessary
action
5.3 Forwards
screened
Disability
Claim
Application
and
supporting
documents
to MS II/III
Issuance of None Servicing time Senior Clerk/
acknowlegementstu
b 5 minutes Junior/Senior
Nurse,
6.1 Informs
83
filer- Medical
representati Evaluation
ve that Center
MFS-DMS
shall be
scheduled,
if for PEI
6.2 Issues
Acknowledg
ement Stub
of Disability
Claim
Application
7. Get Pre-evaluation None Servicing time Medical
Acknowledg Specialist II/III,
ment stub 7.1 Conducts 1 day
MFS-DMS; Medical
if PEI is Evaluation
required; Center
otherwise
proceed to
Task #8
7.2 Requests
member to
affix
signature or
fingerprints
on
Complete
Medical
Record form
(MD-15)
8. Affix Returns None None
signature supporting
over printed documents
name on the (original copies)
MD-15
9. Get Evaluation of claim None Servicing time Medical
supporting Specialist II/III,
documents(o 9.1 Evaluates 15 minutes
riginal claim Medical
copies) Evaluation
9.2 Indicates Center
evaluation
84
result in the
Disability
Claim
Application;
affixes
signature
over printed
name on
MD-15
9.3 Labels
supporting
documents
for
scanning
9.4 Releases
evaluated
claim to
Senior
Clerk/Junior
/Senior
Nurse
Encoding& None Servicing time Senior Clerk/

updating Junior/Senior
15 minutes Nurse,
10.1 Encodes Medical
evaluation Evaluation
result in Center
the Medical
Verification
System
(MEDVS)
10.2 Updates
the
DDRWF by
performing
2nd Q&A
10.3 Prepares
Transmittal
List (TL) of
DDRWF-
encoded
claims
85
10.4 Forwards
TL,
Disability
Claim
Application
, and
supporting
documents
to Scanner
Operator
Scanning of None Servicing time Scanner
documents Operator,
5 minutes Member
11. Scans Services
Disability Section
Claim
Application
and
supporting
documents
Review of claim None Servicing time Supervising

Medical
12.1 Reviews 10 minutes Specialist III,
retrieved
claim Medical
enqueued Evaluation
12.2 Tags Center
reviewed
claim
through
DDR
Processing
Module
Processing of None 14 days Processor
claim
TOTAL None 15 days
86
Notes:
2. Applications for Disability benefits must be filed with the Social Security System within three
3. Medical Specialist shall decide if additional medical records/documents will be required
through a Disapproval Notice/Letter.
4. The Issuance of Disapproval Notice/Letter shall be construed as completion of a process. In
the event of compliance by the member, the claim shall be issued a new Transaction Number
to trigger the start of a new processing.
5. In case MFS-DMS is required, Processing Time shall stop upon issuance of
Acknowledgement Stub; it shall continue to be determined only upon conduct of MFS-DMS.
6. For cases where MEC is located far from the Processing Center, one (1) day shall be added
to the Processing Time.
87
12. Procedure in Filing of Retirement Benefit Claim Application Over-
the-Counter (OTC)
Retirement Benefit is a cash benefit either in monthly pension or lump sum paid to a retiree
who can no longer work due to old age.
Office or Division: SSS Branch Office

Who may avail: Members who are:
1. At least 60 years old and separated from employment or has
ceased to be self-employed/OFW/Household helper
(optional retirement);
2. 65 years old whether employed/self-employed, working as
OFW/Household helper or not (technical retirement);
ceased to be self-employedwhose actual date of retirement
must not be earlier than 13 March 1998, if underground
mineworker (optional retirement);
ceased to be self-employed (optional retirement) or 60 years
old whether or not employed/self-employed whose actual
date of retirement must not be earlier than 27 April 2016, if
surface/underground mineworker (technical retirement);
5. 55 years old whose actual date of retirement must not be
earlier than 24 May 2016, if racehorse jockey;
A. SPECIAL CASES FOR OTC FILING
Member may submit his/her claim through OTC filing with the
following conditions:
1. Member has a dependent child/children;
2. Member is incapacitated, under guardianship, or
confined in an applicable institution such as penitentiary,
correctional institution or rehabilitation center;
3. Member is applying under Portability Law or Bilateral
Social Security Agreements; or
4. Member has an outstanding Stock Investment Loan
Program (SILP)/Privatization Loan Program/Educational
Loan/Vocational Technology Loan balance. Outstanding
loan balance shall be for salary/calamity or Salary Loan
Early Renewal Program (SLERP).
88
B. PRE-REQUISITE FOR MEMBER-CLAIMANTS FOR OTC
FILING
1. Must be registered in the SSS Website; and SSS WEBSITE at

2. Must have an approved disbursement account with SSS www.sss.gov.ph
through the Disbursement Account Enrollment Module
(DAEM) of the SSS Website.
Note: For members who are confined in an applicable

institution, the above-cited pre-requisites shall no
longer be required.
C. BASIC DOCUMENTARY REQUIREMENTS:
Note: Present original and submit photocopy of valid

identification (ID) cards/documents for authentication
purposes and present original/certified true copy and submit
photocopy of supporting documents
1. Retirement Claim Application (RCA) or RCA under

Portability Law, if applicable (1 copy, original) SSS BRANCHES/SSS
WEBSITE at
2. Member’s/Claimant’s Photo and Signature Card, if www.sss.gov.ph
member/guardian has not been issued a UMID Card (1
copy, original)
3. Proof of disbursement account in any of the following:

 Bank account through any PESONet participating
banks
- Passbook
- ATM cards with name of claimant and account
number
- Validated deposit slip
- Bank Certificate/Statement issued within three
(3) months prior to filing of claim
 Electronic wallet such as Maya or GCash
 Pick-up arrangement with Remittance Transfer
Companies (RTCs)/Cash Payout Outlets (CPOs)
Note: Benefit proceeds shall be credited to SSS

member-claimant’s UMID card enrolled as ATM. If
without UMID card enrolled as ATM, benefit shall
be credited to the preferred disbursement account
enrolled by the claimant through his/her My.SSS
account.
4. Member’s Identification Cards/Documents (1 copy,

original)
89
The primary ID card shall be the UMID Card (SSS/GSIS)
and other government-issued ID cards/documents with
photo, signature and underwent biometric data capture
process such as but not limited to the following:
 Social Security (SS) Card

 Philippine Identification (PhilID)
 Alien Certificate of Registration SSS
 Driver’s License Philippine Statistics
 Firearm Registration Authority
 License to Own and Possess Firearms Bureau of Immigration
 National Bureau of Investigation (NBI) Clearance Land Transportation Office
 Passport Philippine National Police
 Permit to Carry Firearms Outside of Residence (PNP)
 New Postal ID NBI
 Seafarer’s Identification & Record Book (Seaman’s Department of Foreign
Book)
Affairs/ Foreign Government
 Voter’s ID Card
Note: In the absence of a primary ID card/document the PNP
member shall present/submit any two (2) ID Philippine Postal
cards/documents both with signature and at least Corporation
one (1) with photo. Maritime Industry Authority
Commission on Election
D. ADDITIONAL SUPPORTING DOCUMENTS, whichever is
applicable:
1. If member is at least 60 years old but below 65 years old
For Employed/Household Helper

 Certificate of separation issued by the last employer
or all employers (if with multiple employers) (1 copy,
photocopy); or
 SSS Form – Affidavit of Separation from
Employment/Cessation of Self-employment with
Undertaking, regardless of status of employer.
Employer
Note: If a member has no contributions for the last
twelve (12) months prior date of retirement, a
member shall no longer be required to submit SSS
Certificate of separation.
For Self-Employed (SE) Member
 Certificate of non-renewal for all of member’s
business permit/license issued by the proper
government offices/transfer of ownership (e.g.
Business Permit and Licensing Office) (1 copy,
photocopy); or
90
 Certificate of cessation of business issued by the
duly elected Barangay Official where the business
or place of residence was located (1 copy, Government Regulatory
photocopy); or Office
 SSS Form - Affidavit of Separation from
Undertaking
For Overseas Filipino Worker (OFW), Voluntary Member Barangay

(VM) and Technical Retirement
Proof of separation from employment/cessation of
business/termination of contract/no earnings is not a
requirement. SSS
For member of Cooperative or registered Association (e.

g. TODA, Card Inc., market vendors association)
 SSS Form - Affidavit of Separation from
Undertaking; or N/A
 Certificate of termination of membership signed by
the authorized company representative/s or
signatories in the Specimen Signature Card of the
Cooperative/Association.
2. If member is an Underground/Surface Mineworker SSS
 Certification from the employer/s that member was

an underground/ surface mineworker indicating the
period of employment and worker's job description Employer
(1 copy, photocopy); or
 Affidavit of two (2) co-employees attesting that
member was an underground/surface mineworker
indicating the period of employment and worker’s
job description.
Additional requirements if underground/ surface Employer

mineworker is at least 50 years old but below 60 years
old (for actual retirement date not earlier than 27 April
2016) or at least 55 years old but below 60 years old (for
actual retirement date prior to 27 April 2016) depending Member
on the last coverage status of member, whichever is
applicable:
 Certificate of separation issued by the last employer;
or all employers (if with multiple employers) (1 copy,
photocopy); or
91
 SSS Form – Affidavit of Separation from
Undertaking, regardless of status of employer; or Employer
 Certificate of non-renewal for all of member’s
business permit/license issued by the proper
government offices/transfer of ownership (1 copy, SSS
photocopy); or
 Certificate of cessation of business from
Barangay/non-renewal of business from proper
Government Office (1 copy, photocopy) Government Regulatory
Office
3. If member is a Racehorse Jockey
Certification that member was employed as racehorse Local

jockey by his employer, who must be duly licensed by the Government/Barangay
Philippine Racing Commission (PHILRACOM) indicating Office
the period of employment.
E. OTHER SUPPORTING DOCUMENTS
If filed by authorized representative Employer

1. Any one (1) of his/her original primary ID card/document
or any two (2) ID cards/documents, both with signature
and at least one (1) with photo; and
2. Original Letter of Authority (LOA)/Special Power of
Attorney (SPA)
Note: For other/additional documentary requirements,

please refer to the list below. Authorized Representative
Member

BE PAID TIME RESPONSI
BLE
1. Get/download None Within 1 day Junior/Senio
Retirement Claim r Member
Application (RCA) Service
and other supporting Representat
form/s. ive
(MSR)/
Senior
Clerk,
92
DDR
Section,
Member
Service
Section
(MSS)
SSS
WEBSITE
(www.sss.go
v.ph)
2. Read instructions None None Claimant/
and accomplish RCA Representat
and other supporting ive
form/s
3. Get a queue number 3.1 Issues a queue None None Claimant/Se
and wait for the number nior Clerk,
number to be called. SSS
Note: If the Branch is Information
using an automated Booth/
queuing system, the Automated
queue number and Queuing
the assigned counter System (if
will be flashed via the available)
display monitor.
4. Submit the duly 4.1 Receives RCA None None Jr./Sr. MSR,
accomplished RCA, together with other MSS, SSS
other supporting supporting forms and Branch
formsand submitted
documentary documentary
requirements requirements.
4.2 Checks the following:

- identity of the filer
- proper
accomplishment
of SSS forms
- completeness of
submitted
documentary
requirements
- alterations or
erasures on the
submitted
documentary
requirements
- name and
signature of
93
claimant in RCA
form against
submitted IDs or
documentary
requirements
- name and
signature of
claimant &
claimant’s
representative in
Letter of Authority
(LOA) or Special
Power of Attorney
(SPA) against
submitted IDs
and/or
documentary
requirements, if
filed by claimant’s
representative
- Member’s
information (SS
number, name,
date of birth/
coverage,
membership/
coverage status)
- Posted
contributions
(posted/underpay
ment/abrupt
increase/valid/
invalid)
- Employment
history
- Pensions (in-
process, settled
claim)
- Loans (salary/
emergency/
educational,
stock investment,
vocational/
technical loan
balance/s)
- Sickness
(overlapping with
retirement)
94
- Eligibility to
retirement benefit
- Pending SSC
case
4.3 Conducts Q & A.
4.4 Encodes applicable

data thru DDR
Processing Module
in the IDDR Benefit
System.
4.5 Issues
acknowledgment
letter to claimant and
return original copies
of submitted
documentary
requirements
5. Get None None Member
Acknowledgment
Stub and original
copies of submitted
documentary
requirements.
5.1 Conducts the None Within 3 days Senior
following, as Clerk/MSR/
necessary: JMS,SSS
- fact of birth/ Branch
guardianship
- fact of
employment
- fact of
incapacitation/
guardianship of
member
dependent
5.2 Requests
membership record,
if applicable.
5.3 Forwards batched

RCAs, supporting
documents and
Transmittal List (TL)
95
to Processing Center
for processing.
5.4 Evaluates retirement None Within 5 days Processor/S
claim application and SO III, DDR
the submitted Section,
supporting Processing
documents. Center

- completeness of
the submitted
RCA, other
supporting forms
and documentary
requirements
- informationin the
submitted RCA
and other SSS
forms against the
documentary
requirements and
online database
inquiry/retrieved
documents
- member’s
information
(name, date of
birth/coverage,
SS number
status, coverage
status)
- loan balance/s,
settled claim/s
and/or
contributions
under member’s
cancelled SS
number
- details of
dependent’s
pension claim if
with minor
dependent
child/children
- contributions
(posted/
underpayment/
96
abrupt
increase/valid/
invalid)
- in-process/
previously settled
claim
- pending SSC
Case
- entitlement to
retirement benefit
(if pension or Within 3 days
lump sum
payment)
- awaits result of
fact of
birth/marriage/
death
5.6 Performs the

following, as
necessary:
- returns claim
folder to branch
for submission of
lacking
documents
- posting of loans
payment/
contributions
- updating of
membership
status
- consolidation/
cancellation of
multiple SS
number
- correction of date
of coverage/
member’s
name/date of
birth/credited
years of service
- manual
verification of
contributions
- request
statement of loan
balances
97
- transfer claims
from cancelled to
retained SS
number
- compute
employer liability
- request for
personal record
5.7 Encodes applicable

data in the Initial
Death, Disability and
Retirement (IDDR)
System.
5.8 Views encoded None Within 2 days SSO IV,
retirement benefit CEO II, DDR
claim. Section,
Processing
5.9 Reviews online thru Center & PC
the Online Review Head
Facility and validates
the encoded data.
5.10 Approves processed

claim for payment.
5.11 Issues Letter of Within 1 day

Instruction (LOI). Treasury
Division
TOTAL None 15 Working
Days
98
LIST OF OTHER/ADDITIONAL DOCUMENTARY REQUIREMENTS
1. If with more than five (5) legitimate, legitimated, legally adopted and illegitimate
children
a. Birth certificate of dependent child/ren duly registered with the LCR or issued by the PSA,
if dependent children are not reported in member’s Personal Record
(E1/E4/RS1/OW1/NW1) or with discrepancy in information
If dependent child is born abroad

 Birth Certificate issued by foreign government or Report of Birth issued by Philippine
Embassy or Consulate General shall be submitted, if applicable.
b. Marriage certificate of member duly registered with the LCR or issued by the PSA, if legal
spouse is not reported in member’s Personal Record (E1/E4/RS1/OW1/NW1) or with
discrepancy in information
If married abroad
 Marriage Certificate issued by foreign government or Report of Marriage issued by the
Philippine Embassy or Consulate General
Note:
 Documents issued in a foreign country should have English translation. Authentication by
the Philippine Embassy or Consulate General is not required if said documents are duly
received and signed by the SSS Foreign Representative, Foreign Office.
 For retirement claims filed abroad, photocopy of supporting document/s with English
translation may be presented and submitted in the absence of the original/certified true
copy, to be duly received and signed by the SSS Foreign Representative.
2. Additional documents If member is incapacitated and under guardianship

a. Photo and Signature Card of guardian, if guardian has not been issued UMID card
b. Medical certificate issued by his/her attending physician (with license number and address
of clinic), within three (3) months from date of filing of claim for guardianship
confirmed/certified by the Medical Specialist of SSS Physical Examination Centers (PECs)
c. In-trust for savings account
d. Affidavit for Guardianship of Incompetent Pensioner, if guardian is the legal spouse
e. Application for Representative Payee and Guarantor’s Bond Form, if guardian is other than
the legal spouse
99
3. In the absence of Marriage Certificate
a. Certification of non-availability from LCR/PSA or issued by foreign government indicating
that marriage records of the office/agency concerned is intact but there is no record of
marriage for the requesting party; and
b. Marriage certificate issued by Parish/Church/ Ministry/Congregation/Sect/other religious
organizations/LGU/other person authorized to administer the marriage
If marriage certificate from Parish/Church/Ministry/ Congregation/ Sect/other religious
organizations is not available
 Certification of non-availability from the Parish/ Church/Ministry/Congregation/ Sect/other
religious organizations; or
 Affidavit/Certificate of solemnizing officer stating the following together with Authority to
Administer marriage, if applicable:
 Date of marriage
 Place of marriage
 Reason for non-registration; and
 Authority to administer marriage, if applicable.
 Joint affidavit of two (2) persons who witnessed the marriage together with –
 Birth certificates of at least two children wherein under both documents the names of
parents and the date & place of marriage are indicated (if applicable)
4. Additional document if member is married abroad and has previous marriage in the
Philippines, whichever is applicable
a. Certificate of Finality of Annulment/Nullity or annotated Marriage Contract/Certificate; or
b. Certificate of Naturalization prior to marriage abroad and Decree of Divorce after acquiring
foreign citizenship, or its equivalent
5. In the absence of Birth Certificate

a. Certification of non-availability from LCR/PSA or issued by foreign government; and
b. Baptismal/Dedication certificate or it’s equivalent issued by the
Parish/Church/Ministry/Congregation/ Sect/other religious organizations (with date of birth
of the child and name of parents)
If baptismal/dedication certificate or its equivalent is not available
 Certification of non-availability from the
parish/church/ministry/congregation/sect/otherreligious organizations; and
 Any of the following documents where the name of dependent, date of birth and the name
of theparents are indicated:
100
 School cards/record of dependent
 Educational/insurance plans/health card record
 Employment records of member
 Philhealth/GSIS/Pag-IBIG records
 Income Tax Return of member
 Member’s Personal record duly received by SSS prior to May 1997
Note:
 Baptismal/Dedication certificate or its equivalent certificate must bear the original signature
of the Parish Priest/Head of the Church/Ministry/Congregation/Sect/other religious
organizations or his authorized signatory.
 Dedication certificate or its equivalent certificate issued by the
Ministry/Congregation/Sect/other religious organizations in lieu of baptismal certificate
must bear the date of birth of the child and the name of parents
6. Additional document for legally adopted child/ren and birth certificate is without
annotation
Decree of Adoption or Certificate of Finality
Note: Date of adoption should be prior to date of retirement.
7. Additional document for illegitimate child/children

Any proof of filiation, such as, but not limited to:
 Birth certificate duly signed by the father as informant
 Birth certificate with Affidavit of acknowledgement duly signed by the father
 Will
 Statement made before any judicial or quasi-judicial proceedings
 Any authentic writing signed by the father (e.g. letter, diary, or other documents such as
school records and other public records)
8. Additional document if dependent child is incapacitated

Medical certificate issued by the attending physician (with license number and address of
clinic), within 3 months from date of filing of claim for dependent’s pension confirmed/certified
by the Medical Specialist of PECs
9. Additional documents if dependent child is under guardianship

a. In-trust-For account
b. Member’s/Claimant’s Photo and Signature card (for the guardian), in case the guardian has
not been issued a UMID card
101
c. Claim for Dependent’s Pension Benefit form, if guardian is the parent and legal spouse
separated from the member
d. Application for Representative Payee and Guarantor’s Bond Form, if guardian is other than
the parents
102
103
104
105
106
107
108
109
15. Procedure in Filing of Social Security (SS) and Employees’
Compensation (EC) Death Benefit Claim Application Over-the-Counter
(OTC)
The SS Death Benefit is a cash benefit granted either in monthly pension or lump sum paid to the
beneficiaries of a deceased member.
The EC program aims to assist workers who suffers work-connected sickness or injury resulting in
disability or death. The EC Death Benefit can be granted simultaneously with benefits under the
Social Security program effective June 01, 1984.

Type of Transaction: G2C Government to Citizen (Government to transacting
beneficiary/claimant) via OTC
Who may avail: FOR SS DEATH BENEFIT CLAIM:
a. Primary beneficiaries:
 The dependent spouse who has not re-married, cohabited or
entered in a “live-in” relationship before or after the death of the
member; and
 The dependent legitimate, legitimated or legally adopted and
illegitimate children who is unmarried, not gainfully employed and
has not reached twenty-one (21) years of age or if over 21 years of
age, he/she is congenitally or while still a minor has been
permanently incapacitated and incapable of self-support, physically
or mentally.
b. Secondary beneficiaries: Dependent parent/s who are receiving regular
support from the deceased member
c. Any other person designated by the deceased member
d. Legal heir/s.
FOR EC DEATH BENEFIT CLAIM:

a. Primary Beneficiaries:
 The legitimate spouse living with the employee at the time of the
employee’s death until he/she remarries; and
 Legitimate, legitimated, legally adopted or acknowledged natural
child/ren, who are unmarried, not gainfully employed, not over 21
years of age, or over 21 years of age provided he is incapacitated
and incapable of self-support due to physical or mental defect which
is congenital or acquired during minority.
b. Secondary Beneficiaries:
 The Legitimate parents wholly dependent upon the employee for
regular support; and
 The legitimate descendants and illegitimate child/ren who are
unmarried, not gainfully employed, not over 21 years of age, or over
110
21 years of age provided that they are incapacitated and incapable
of self-support due to physical or mental defect which is congenital
or acquires during minority.
A. PRE-REQUISITE FOR SSS MEMBER-
CLAIMANTS FOR OTC FILING
1. Must be registered in the SSS Website. SSS WEBSITE at www.sss.gov.ph

2. Must have an approved disbursement account
with SSS through the Disbursement Account
Enrollment Module (DAEM) in the SSS Website.
Note:
- For non-SSS member claimants, submission

of proof of disbursement account shall be
required (refer to item B.4 below).
- For claimants who are confined in an
applicable institution, the above-cited pre-
requisites shall no longer be required.
B. BASIC DOCUMENTARY REQUIREMENTS

identification (ID) cards/documents for
authentication purposes and present
original/certified true copy and submit photocopy of
supporting documents
1. Death Claim Application (DCA) Form/DCA under SSS BRANCH/SSS WEBSITE at

Portability Law, if applicable (1 copy, original) www.sss.gov.ph
2. Member’s/Claimant’s Photo and Signature Card,

if claimant/guardian has not been issued a UMID
card (1 copy, original)
3. Death Certificate of deceased member duly

registered with the Local Civil Registry (LCR) or LCR/PSA
issued by the Philippine Statistics Authority
(PSA), if without settled funeral benefit (1 copy,
photocopy)
If member died abroad

- Death Certificate of deceased member issued
by the Vital Statistics Office/County of Host
Country or its equivalent or Report of Death
issued by the Philippine Embassy or
Consulate General shall be submitted.
111
4. Proof of disbursement account in any of the
following:
 Bank account through any PESONet

participating banks
- Passbook
- ATM cards with name of claimant and
account number
- Validated deposit slip
- Bank Certificate/Statement issued
within three (3) months prior to filing of
claim
 Electronic wallet such as Maya or GCash
 Pick-up arrangement with Remittance
Transfer Companies (RTCs)/Cash Payout
Outlets (CPOs)

member-claimant’s UMID card enrolled as
ATM. If without UMID card enrolled as
ATM, benefit shall be credited to the
preferred disbursement account enrolled
by the claimant through his/her My.SSS
account.
5. Claimant’s Identification Cards/Documents

(Present the original and submit 1 photocopy)
The primary ID card shall be the UMID Card

(SSS/GSIS) and other government-issued ID
cards/documents with photo, signature and
underwent biometric data capture process such
as but not limited to the following:
 Social Security (SS) Card SSS

 Philippine Identification Card (PhilID) Philippine Statistics Authority
 Alien Certificate of Registration Bureau of Immigration
 Driver's License Land Transportation Office
Philippine National Police (PNP)
 Firearm Registration
 License to Own and Possess Firearms
 National Bureau of Investigation
Clearance
 Passport Department of Foreign Affairs/ Foreign
 Permit to Carry Firearms Outside of Government
Residence
 New Postal ID Philippine Postal Corporation
112
 Seafarer’s Identification & Record Book Maritime Industry Authority
(Seaman’s Book) Commission on Election
 Voter’s ID Card
Note: In the absence of a primary ID

card/document the member shall
cards/documents both with signature
6. Additional documentary requirements
If filed by Primary Beneficiary/ies, if not reported

in the deceased member’s Personal Record
(E1/E4/RS1/ OW1/NW1) and/or there is
discrepancy in information (1 copy, photocopy)
a. Marriage Certificate of deceased member

duly registered with the LCR or issued by the LCR/PSA
PSA;
If married abroad
- Marriage Certificate issued by foreign
government or Report of Marriage issued
by the Philippine Embassy or Consulate
General
b. Birth Certificate of dependent child/ren duly

LCR/PSA
registered with the LCR or issued by the
PSA;
If dependent child is born abroad

- Birth Certificate issued by foreign
government or Report of Birth issued by
the Philippine Embassy or Consulate
General
If filed by Secondary Beneficiary/ies

a. Birth Certificate of deceased member duly LCR/PSA
registered with LCR or issued by the PSA, if
parents is/are not reported in the deceased
member’s Personal Record
(E1/E4/RS1/OW1/NW1) and/or there is
discrepancy in information (1 copy,
photocopy)
113
b. Death Certificate duly registered with LCR or
issued by the PSA, whichever is applicable: (1 LCR/PSA
copy, photocopy)
1) Spouse, if deceased member is a
widow/widower at the time of death
2) Dependent child/ren
3) Parent, if one of the parents is already
deceased
Note: If the deceased member died at the
age of sixty-five (65) years or above,
death certificate of parents are no
longer necessary.
c. Marriage Certificate of parents duly registered LCR/PSA
with LCR or issued by the PSA, if date of
death of member is prior to 24 May 1997 (1
copy, photocopy)
d. Affidavit attesting to the parent’s dependency
for support from the deceased member
(Prescribed Form) (1 copy, photocopy)
Note: If the deceased member died at the age

of sixty-five (65) years or above, death
certificate of parents is no longer
necessary.
If filed by Designated Beneficiary/ies

a. Death Certificate duly registered with LCR or LCR/PSA
issued by the PSA of the following,
whichever is applicable: (1 copy, photocopy)
3) Parents
Note: If the deceased member died at the age of

sixty-five (65) years or above, death
certificates of parents are no longer
necessary.
4) Other designated beneficiary/ies,
b. Birth Certificate of the deceased member. (1 LCR/PSA
copy, photocopy)
c. Joint Affidavit (CLD-1.3) preferably by the
relatives of the deceased member (1 copy,
original)
If filed by Legal Heirs of the Deceased Member

114
a. Death Certificate duly registered with LCR or LCR/PSA
issued by the PSA of the following, whichever
is applicable: (1 copy, photocopy)
3) Parents
Note: If the deceased member died at the age

of sixty-five (65) years or above, death
certificates of parents are no longer
necessary.
4) Legal heirs (if applicable)

Note: If deceased member is not yet 65 years
old at the time of death but his/her
parents are at least 65 years old, death
certificate of grandparents are no
longer necessary
b. Birth Certificate of the deceased member. (1 LCR/PSA
copy, photocopy)
c. Joint Affidavit (CLD-1.3) preferably by the
relatives of the deceased member (1 copy,
original)
d. Birth certificate of at least two (2) legal heirs, LCR/PSA
if applicable (1 copy, photocopy)
Note:
- Documents issued in a foreign country

should have English translation.
Authentication by the Philippine Embassy or
Consulate General is not required if said
documents are duly received and signed by
the SSS Foreign Representative, Foreign
Office.
- For claims filed abroad, photocopy of
supporting document/s may be presented
and submitted in the absence of the
original/certified true copy, to be duly
received and signed by the SSS Foreign
Representative, Foreign Office.
C. OTHER SUPPORTING DOCUMENTS
1. For EC Death Benefit Claim:
115
 Report of Death (BPN-105)
 Any of the following documents as proof that SSS BRANCH/SSS WEBSITE at
cause of death is work connected: www.sss.gov.ph
 Pre-employment medical records, if
cause of death is due to illness
 Statement of duties and responsibilities
duly signed by the employer
 Mission/Job or Travel order duly signed
by the employer, if applicable
 Photocopy of page in company
logbook/record of accident signed by the
employer/printout of electronic file
 Police investigation report or employer’s
report of injury, death or casualty spot
report, if applicable
 Joint affidavit of two (2) co-workers of
deceased member who have personal
knowledge of the accident or injury and
attesting that said accident or injury which
caused the death of the member was work-
related, if company was already closed
 Joint affidavit of two (2) persons preferably
relatives of the deceased member that the
deceased member and the common-law
spouse have no legal impediment to marry, if
with dependent illegitimate children
2. If filed by authorized representative
 Any one (1) of his/her original primary ID

cards/documents, both with signature and at Authorized Representative
least one (1) with photo; and
 Original Letter of Authority (LOA)/Special
Power of Attorney (SPA)
Member
Note: For other/additional documentary
requirements, please refer to the list
below.

1. Get/download None 1 day Claimant and
Death Claim Senior Clerk,
Application (DCA) SSS
and other Information
supporting form/s.
116
Booth/SSS
Website
(www.sss.gov.
ph)
2. Read instructions None None Claimant/

and fill-out the Representative
application form
and other required
SSS form/s.
3. Get a queue 3.1 Issues a queue number. None None Claimant/Seni
number and wait for or Clerk/Jr./Sr.
the number to be Member
called. Service
Note: Representative
- If the Branch is , MSS /
using an Automated
automated Queuing
queuing system, System
the queue (if available)
number and the
assigned counter
will be flashed via
the display
monitor.
4. Submit the duly 4.1 Receives and screens None None Jr./Sr. MSR,
accomplished DCA DCA and submitted MSS, SSS
together with the documentary Branch
documentary requirements.
requirements.
- Identity of filer SSO III/CEO II,
- Proper MSS
accomplishment of
DCA and other SSS
forms
- Completeness of
submitted
documentary
requirements
- Alterations and
erasures in submitted
documents, if any
- Eligibility to death
benefit
- Consistency of
information in the DCA
form against submitted
117
documentary
requirements or online
inquiry
database/retrieved
documents;
- Status of SS Number
(retained/inactive/
cancelled/other
active/multiple SS
Number)
- Loan balance (short-
term or long-term), if
any
- Contributions
(posted/underpayment
/abrupt
increase/valid/invalid)
- In-process/ previously
settled claim, if any
- Details of
beneficiary/ies
- Pending SSC Case, if
any
- If cause of death is
work-connected
- If for fact of
death/birth/guardianshi
p of minor/s
4.3 Conducts Q & A
4.4 Encodes applicable data

through the DDR
Processing Module in the
IDDR Benefit System
4.5 Administer the oath of filer

and affixes signature in
the Affidavit/ Sinumpaang
Salaysay, if applicable.
4.6 Issues acknowledgment

letter to claimant and
return original copies of
submitted documentary
requirements.
5. Get None None Claimant
Acknowledgment
118
Stub and original
copies of submitted
documentary
requirements.
6. Conducts the following, as None Within 3 days Jr./Sr. MSR,
necessary: MSS, SSS
 fact of birth/ Branch
guardianship
 fact of employment
 fact of incapacitation/
guardianship of
member dependent
7. Requests membership
record, if applicable.
8. Forwards batched DCAs,

supporting documents and
Transmittal List (TL) to
Processing Center for
processing.
9. Evaluates death benefit None Within 12 Processor/SS
claim application and the days O III DDR
submitted supporting Section,
documents. Processing
Center (PC)
10. Checks the following:
 completeness of the
submitted DCA, other
supporting forms and
documentary
requirements
 information in the
submitted DCA and
other SSS forms
against the
documentary
requirements and
online database
inquiry/retrieved
documents
 member’s information
(name, date of birth/
coverage, SS number
status, coverage
status)
119
 loan balance/s, settled
claim/s and/or
contributions under
member’s cancelled
SS number
 details of dependent’s
pension claim if with
minor dependent
child/children
 contributions
(posted/underpayment
/abrupt
increase/valid/invalid)
 in-process/ previously
settled claim
 pending SSC Case
 entitlement to death
benefit (if pension or
lump sum payment)
 awaits result of fact of
birth/marriage/ death
11. Performs the following, as

necessary: Processor/
SSO III, DDR
 returns claim folder to
Section,
branch for submission
Processing
of lacking documents
Center
 posting of loans
payment/ contributions
 updating of
membership status
 consolidation/
cancellation of multiple
SS number
 correction of date of
coverage/ member’s
name/ date of birth/
credited years of
service
 manual verification of
contributions
 request statement of
loan balances
 transfer claims from
cancelled to retained
SS number
120
 compute employer
liability
 If cause of death is
work-connected
 If for referral to other
concerned SSS unit/s
12. Encodes applicable data in

the Initial Death, Disability
and Retirement (IDDR)
System
13. Views encoded death None Within 3 days SSO IV/CEO II,
benefit claim. DDR Section,
Processing
14. Reviews online thru the Center and PC
Online Review Facility and Head
validates the encoded
data.
15. Approves processed claim

for payment.
16. Issues Letter of Instruction Within 1 day Treasury

(LOI). Division
TOTAL None 20 Working Days
121
1. In the absence of the Death Certificate
a. Certification of non-availability issued by the PSA/LCR or issued by foreign government
indicating that death records of the office/agency concerned is intact but there is no record of
death for the deceased member; and
b. Any one (1) of the following:
- Certification of death issued by the parish/church
- Certification of burial issued by the cemetery administrator
- Certification of cremation
a. Certification of non-availability from PSA/LCR or issued by foreign government indicating
b. Certificate of marriage issued by the parish/church/ministry/congregation/sect/other
religious organizations/LGU/other person authorized to administer marriage or Alien
Certificate of Registration showing name of spouse
In the absence of the certificate of marriage:

b.1 Certification of non-availability from the parish/church/ministry/congregation/sect/other
religious organizations; and
b.2 Any of the following:
b.2.1 Affidavit/Certificate of solemnizing officer stating the following together with authority
to administer marriage, if applicable
- date of marriage
- place of marriage
- reason for non-registration
b.2.2 Joint Affidavit of two (2) disinterested person who witnessed the marriage; and
b.2.2.1 If with children,birth certificate of at least two (2) children wherein under
both documents the names of parents and the date and place of marriage
are indicated
that birth records of the office/agency concerned is intact but there is no record of birth for
the requesting party; and
b. Baptismal/Dedication certificate or its equivalent issued by the parish/church/ministry/
congregation/sect/other religious organizations (with date of birth of child and name of
parents)
In the absence of the baptismal/dedication certificate or its equivalent:

b.1 Certification of non-availability from the parish/church/ministry/congregation/sect/
other religious organizations; and
b.2 Any of the following documents where the name of dependent, date of birth and
the name of the parents are indicated:
- School cards/record of dependent
- Educational/insurance plans/health card record
122
- Employment records of member
- Philhealth/GSIS/Pag-IBIG records
- Income Tax Return of member
- Member’s record duly received by SSS prior to May 1997
Note:
a) Baptismal/dedication certificate or its equivalent certificate must bear the original
signature of the parish priest/head of church/ministry/congregation/sect/other
religious organizations or his authorized signatory.
b) Dedication Certificate or its equivalent certificate issued by the ministry/
congregation/sect/other religious organizations in lieu of baptismal certificate must
bear the date of birth and the name of the parents.
4. If deceased member is married abroad and has previous marriage in the Philippines,
whichever is applicable
a. Certificate of finality of the judgment of annulment/nullity of marriage or annotated marriage
certificate
b. Certificate of naturalization prior to marriage abroad and decree of divorce after acquiring
5. If spouse has been separated in fact/legally separated from the deceased member (not living
as husband and wife)
a. Joint affidavit of two (2) persons preferably nearest relatives of the deceased member who
have personal knowledge of the separation stating the reason thereof and the fact of
spouse’s dependency for support upon the deceased member and that the surviving
spouse must not be the one who gave ground for the separation; or
b. Affidavit of surviving spouse with undertaking stating that he/she has no known relative of
the member or that surviving spouse is not in good terms with the deceased member’s
relative; or
c. Court declaration that the member-spouse should continue to support the surviving spouse
and that the surviving spouse must not be the one who gave ground for the separation
6. If dependent child/ren is/are legally adopted and birth certificate is without annotation
Decree of Adoption and Certificate of Finality of Judgment
Note: Date of adoption should be prior to date of death.
7. If dependent child is incapacitated

Medical certificate issued by the attending physician (with license number, contact number and
address of clinic/attending physician) within three (3) months from the date of filing of claim
confirmed/certified by the Medical Specialist of SSS Physical Examination Centers (PECs).
8. If dependent child is under guardianship

a. In-Trust for savings account
b. Member’s/Claimant’s Photo and Signature Card of guardian, if guardian has not been
issued a UMID card
c. Application for Representative Payee and Guarantor’s Bond Form, if guardian is other than
the surviving legal spouse of the deceased member
123
9. If dependent child is illegitimate and is not acknowledged by the deceased member in the
birth certificate (in case dependent child is not reported in member’s Personal Record)
a. Will
b. Statement made before any judicial or quasi-judicial proceedings
c. Any authentic writing signed by the father (e.g. letter, diary, or other document such as
school records, employment records and other public records)
d. Joint affidavit of two (2) persons preferably nearest relatives of the deceased member as
proof of acknowledgment/admission of paternity
e. Duly-received membership data record by other government agencies like Philhealth, Pag-
IBIG, GSIS, etc
10. If claimant is other than primary beneficiary, and the surviving spouse has abandoned the
deceased member or cohabited/remarry or entered into a “live-in” relationship before or
after the death of the deceased member
Joint affidavit of two (2) persons preferably nearest relatives who have knowledge of the
case stating the reason thereof and the fact of the spouse’ dependency for support upon the
deceased member
11. If claimant is filing pursuant to an existing Bilateral Social Security Agreement (SSA)
a. Liaison forms as provided for under the Administrative Agreement of the Bilateral SSA with
the following information:
- claim application details; and
- insurance periods under the SS Law of other country
b. Photocopies of two (2) valid IDs of claimant certified by counterpart liaison agencies as
provided for under the Bilateral SSA, in lieu of the claimant’s photo and signature
12. If claimant is applying under the Portability Law

Certificate of total contributions issued by the GSIS including the period of contributions
13. If confined in an applicable institution such as penitentiary, correctional institution or

rehabilitation center
a. Certification confirming member’s confinement in an applicable institution

b. Letter request for Exemption from Member’s Remittance Thru Banks Program
124
125
126
127
128
129
130
131
16. Procedure in Filing of SS and EC Funeral Benefit Claim Application Over
the Counter (OTC)
Funeral Benefit is a cash benefit granted to help defray the cost of funeral expenses upon the
death of a member, including permanently totally disabled member or retiree.
The EC program aims to assist workers who suffers work-connected sickness or injury resulting
in disability or death. The EC Funeral can be granted simultaneously with benefits under the
Social Security program effective June 01, 1984.

Who may avail:
For death of a member, permanent total disability pensioner or
retiree pensioner, claimants who paid for the funeral expense in
accordance with the following order of priority:
1. Surviving legal spouse; or
2. Child/ren, parent/s or any other natural person who can present
proof of payment, provided that:
a. the surviving legal spouse did not pay for the funeral expenses
or cannot be located; or
b. the legal spouse is deceased; or
c. the deceased member is single.
For death of a member due to a work-connected death, based on

the order of priority (ECC Board Resolution No. 20-07-13, Series of
2020):
a. Legitimate Surviving Spouse;
b. In the absence of the legitimate surviving spouse – to the legitimate
dependent children beneficiaries;
c. In the absence of qualified primary beneficiaries – to the illegitimate
dependent children beneficiaries;
d. In the absence of dependent illegitimate children – to the surviving
dependent parent of the covered member. If both dependent
parents are still alive, the funeral benefits shall be divided equally.

BASIC DOCUMENTARY REQUIREMENTS

identification (ID) cards/documents for authentication
purposes and present original/certified true copy and
submit photocopy of supporting documents.
132
1. Funeral Claim Application (FCA) form (1 copy, SSS Branch/SSS Website at
original) www.sss.gov.ph
2. Claimant’s Identification Cards/Documents

(Present original and submit 1 photocopy)
a. Primary ID Cards
The primary ID card shall be the UMID Card

(SSS/GSIS) and other government-issued ID
cards/documents with photo, signature and
underwent biometric data capture process
such as but not limited to the following: SSS
 Social Security (SS) Card Land Transportation Office (LTO)
 Driver’s License Department of Foreign (DFA)
 Passport Affairs/Foreign Government
 Voter’s ID Commission on Elections (COMELEC)
 New Postal ID Philippine Postal Corporation
 NBI Clearance (PHLPOST)
 PRC ID National Bureau of Investigation (NBI)
Philippine Regulation Commission
b. Secondary ID Cards/Documents (PRC)
In the absence of a primary ID card/document,

filer shall present/submit any two (2) ID
cards/documents, both with signature and at
3. Proof to establish SSS Membership of deceased

member, present any one (1) of the following:
 Social Security Card/Unified Multi-purpose ID
(UMID) card of deceased member
Member
 Duly received SSS Records of deceased
member (e.g. E-1/RS-1/NW-1/ OW-1/E-4)
Member
 Employment Records with member’s SS no.
(e.g. company ID, payslip) Employer
 Letter/Certification document with indicated
correct SS Number previously issued by SSS SSS
prior to the death of member.
4. Death certificate of deceased member duly Local Civil Registry Office

registered with the Local Civil Registry (LCR)/ (LCR)/Philippine Statistic Authority
issued by the Philippines Statistics Authority (PSA)
(PSA), or Certification of Death issued and signed
by the authorized signatory of the Office of the
Civil Registry and bearing the official seal.
133
5. Official Receipt (OR) with BIR registration bearing
the name of the claimant and the deceased Funeral Parlor/Memorial
member (submit 1 original). Service/Cemetery/Crematorium
If filed by the surviving legal spouse
The following documents may be submitted in lieu

of OR:
a. Marriage Certificate issued by any of the

following authorities:
 Local Civil Registrar (LCR) or Municipal
Civil Registrar (MCR); LCR/PSA
 Philippine Statistics Authority (PSA);
 Foreign vital statistics office (with English
translation) if married abroad. Foreign vital statistics office
 National Commission on Indigenous
Peoples (NCIP) if deceased member or NCIP
pensioner is an Indigenous People (IP); or
 Shari'a Circuit Clerk of Court if deceased
member or pensioner is Muslim; and
Shari'a Court
b. Duly notarized affidavit stating that the
surviving legal spouse paid for the funeral
expenses. Claimant
If filed by claimant other than the surviving

legal spouse (Child/ren, parent/s or any other
natural person):
The following documents may be submitted in
lieu of OR:
a. Certification of availment of memorial/
funeral insurance plan or any other
acceptable funeral expense paid by the Funeral Parlor/Memorial
member or pensioner prior to his/her death, Service/Cemetery/Crematorium
may be submitted in lieu of OR (For
child/ren, parent/s or legal heir/s of the
deceased member or pensioner only).
b. Any of the following additional documents
shall be submitted together with the OR,
- Duly notarized waiver in favor of the
claimant duly signed by the surviving
legal spouse; or Claimant
- Duly notarized affidavit as attested by
two (2) disinterested persons, stating
that the surviving legal spouse did not Claimant
pay for the funeral expenses or cannot
134
be located; or
- Death Certificate of the legal spouse
duly registered with LCR or issued by LCR/PSA
the PSA, including Marriage Certificate
with the deceased member or
pensioner duly registered with the LCR
or issued by the PSA, if the legal spouse
is already deceased; or
- Certificate of No Marriage Record
(CENOMAR) of the deceased member LCR/PSA
or pensioner, if civil status of the
deceased member or pensioner is
single.
6. Proof of disbursement account:
 For bank account thru any PESONet

participating banks: Claimant
 Passbook;
 ATM card with name of claimant and
account number;
 Validated initial deposit slip;
 Bank Certificate/Statement issued within
three (3) months prior to filing of claim with
o complete name of claimant
o account number.
 For Electronic wallet such as Maya or GCash,
claimant’s mobile number
 For Pick-up arrangement with Remittance
Transfer Companies (RTCs)/Cash Payout
Outlets (CPOs), claimant’s mobile number

member-claimant’s UMID card enrolled as
ATM. If without UMID card enrolled as
ATM, benefit shall be credited to the
preferred disbursement account enrolled by
the claimant through his/her My.SSS
account.
7. Additional Supporting Documents for EC Funeral

Benefit Claim - if cause of death is work-connected
(Submit the documents below duly signed by the
employer or its authorized representative):
a. If due to accident
Employer
135
 Accident Report/Report of Death (SS Form
BPN-105)
 Statement of duties and responsibilities
 Updated service record
 Police investigation report or employer’s
report of injury, death, or casualty spot
report, when applicable
 Mission/Job or Travel Order, when
applicable
 Photocopy of page in the company
employer.
b. If due to sickness
 Accident Report/Report of Death (SS Form Employer
BPN-105)
 Statement of duties and responsibilities
 Photocopy of page in the company
employer.
 Pre-employment medical record
8. Other additional requirements if filed by claimant’s

authorized representative:
 Present the original of any one (1) of the Claimant
claimant’s primary ID card/document or any
two (2) ID cards/documents, both with
signature and at least one (1) with photo;
 Present the original of any one (1) of the
authorized representative’s primary ID
least one (1) with photo; and
 Submit the original Letter of Authority
(LOA)/Special Power of Attorney (SPA)
Note: LOA/SPA should be valid within six (6)

months if issued in the Philippines or one
(1) year if issued abroad.
Please refer to the list below for the other/additional

PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPOSIBL
BE PAID TIME
E
1. Get/download None 1 day Claimant and
Funeral Claim Senior Clerk,
136
Application (FCA) SSS
and other Information
supporting form/s. Booth/ SSS
Website
(www.sss.gov.ph
)
2. Read instructions None None Claimant
and fill out the
application form.
3. Get a queue 3.1. Issues a queue None None Senior
number and wait for number. Clerk/Jr./Sr.
the number to be Member
called. Service
Representativ
e, MSS /
Automated
Queuing
System
(if available)
4. Submit the duly 4.1. Receives FCA and None Jr./Sr. MSR,
accomplished FCA submitted None MSS, SSS
form together with documentary Branch
the documentary requirements.
requirements.
4.2. Establishes identity of
filer.
4.3. Establishes SSS

membership of
deceased member by
checking the proof of
membership
submitted.
4.4. Checks the following:

- proper
accomplishment of
SSS forms
- alterations/erasures
in submitted
documents.
- completeness of
submitted
documentary
requirements.
- consistency of
information in SSS
forms and
137
documentary
requirements
- presented
supporting
documents are the
same as the
submitted
photocopies.
- consistency of
deceased member’s
data in the FCA as
against the Online
Inquiry, including
alpha search
- employment history
- pending SSC case
- eligibility of the
deceased member
to the benefit thru
the Eligibility
Inquiry-Funeral
Benefit.
4.5. Accomplishes Part II

of the FCA based on
interview conducted
with filer and
verification from the
SSS Online Inquiry.
4.6. Issues
acknowledgment stub
to filer and returns
original copies of
submitted
documentary
requirements.
5. Get None None
Acknowledgment
Stub and original
copies of submitted
documentary
requirements.
5.1 Encodes applicable None Within 3 days Jr./Sr. MSR,
data in the Data Entry MSS, SSS
Module of the SSS Branch
Funeral System.
138
5.2 Requests verification
of fact of death, if
applicable.
- Retrieves the List of
Funeral Benefit
Claims for
verification of fact of
death.
- Inputs relevant
details in the Fact of
Death Request
Module and submits
request.
5.3 Conducts verification

applicable.
- Prepares request for
death.
- Visits at least one of
the following, as
source of
information:
 Funeral parlors;
 Hospitals;
 NBI/Police
 DSWD
 NDRRMC
 Cemetery
 Church
 Employer
 Barangay
Chairman or
duly elected
barangay
official; or
 Columbary/
Crematory
- Conducts interview/
gathers information
from the selected
source to
verify/confirm the
death of member.
- Prepares report
based on the result
139
of the fact of death
conducted.
5.4 Encodes fact of death

result, if applicable.
- Inputs the fact of
death result in the
Fact of Death
Verification Report
Module.
- Recommends if the
claim is for payment
or not for payment
based on the fact of
death result.
5.5 Submits in the SSS

Funeral System the
funeral claim record
for review of Team
Head/Section Head.
5.6 Affixes signature over

printed name and
indicates date on the
“Received and
Processed By” portion
of the FCA.
5.7 Forwards to Team

Head/Section Head
the claim folder/s.
5.8. Reviews online the None Within 2 days Team
encoded data against Head/Section
FCA and documentary Head, MSS,
requirements through SSS Branch
the Prooflist for
Reviewer Module.
5.9. Acquires result of fact

of death conducted, if
applicable.
- Checks the Fact of
Death Verification
Report through the
Inquiry Module of
the SSS Funeral
System.
140
- Evaluates and
reviews result of the
fact of death.
- Confirms
recommendation/res
ult of the fact of
death report.
5.10. Submits the reviewed

funeral claims in the
SSS Funeral System
for approval,
correction, rejection, or
deletion, whichever is
applicable.
5.11. Affixes signature over

printed name and
indicates date and
time on the “Reviewed
by” portion of the FCA.
5.12. Forwards to the

Assistant Branch
Head/Branch Head the
claim folder/s.
5.13. Reviews the claim Assistant

folder/s. Branch
Head/Branch
Head, SSS
5.14. Affixes signature over
Branch
printed name and
indicates date and
time on the “Approved
By” portion of the FCA.
5.15. Forwards to Senior

Clerk the claim folder/s
for scanning and
archiving.
5.16. Issues Letter of 1 day

Instruction (LOI). Treasury
Division
TOTAL None 7 days
141
A. Proof of Membership
In the absence of the Proof of Membership, any one of the following documents may be presented
as reference for the verification of the deceased member's SSS membership:
 Birth Certificate
 Baptismal Certificate
 Marriage Contract/Certificate
 Philippine Health Insurance Corporation (PHIC) Member's Data Form
 Home Development Mutual Fund (Pag-IBIG) Member's Data Form
 BIR Form
 GSIS Member's record
 Life Insurance Policy
 School Records
 Business Permit/Registration of Business Name or any proof of business operations
B. Death Certificate
In the absence of the Death Certificate, submit the following:

1. Certification of non-availability issued by LCR and PSA; and
2. Any one (1) of the following:
- Certification of Death issued by the Parish/Church
- Certification of Burial from the Cemetery Administrator
If member died and buried/cremated abroad

 Death certificate issued by the Vital Statistics Office/County of Host Country or its equivalent
If member died abroad and buried/cremated in the Philippines

 Death certificate issued by the Vital Statistics Office/County of Host Country or its
equivalent/PSA
Note: For death certificate not written in English language, official English translation from the
Department of Foreign Affairs/Philippine Embassy is required.
C. Proof of defrayal of funeral expense
If original Official Receipt (OR) is not available (e.g. lost, original copy submitted to other agency),
submit any of the documents below:
 Certified true copy of OR; or
142
 Certification issued by the funeral parlor/memorial service indicating the details of payment in
defrayal of funeral expenses of the deceased member.
In lieu of Official Receipt, submit (original copy):
If Memorial/Insurance was in the name of the deceased member (deceased member is the plan
holder), submit the document below (for child/ren, parent/s or legal heir/s of the deceased member
or pensioner only):
 Certification of Availment from the memorial/insurance plan company
If Memorial/Insurance was in the name of the claimant (claimant is the plan holder), submit the
document below:
 Certification of Availment from the memorial/insurance plan company indicating the name of
deceased member, claimant and date of death; and
 Proof of payment for memorial/funeral insurance plan indicating the name of claimant.
D. Additional Documentary Requirements:

Certificate of Registration showing name of spouse.

b.1 Certification of non-availability from the
parish/church/ministry/congregation/sect/other religious organizations; and
b.2.1 Affidavit/Certificate of solemnizing officer stating the following together with
authority to administer marriage, if applicable
- date of marriage
- place of marriage
b.2.2.1 If with children, birth certificate of at least two (2) children wherein
under both documents the names of parents and the date and place
of marriage are indicated
that birth records of the office/agency concerned is intact but there is no record of birth
for the requesting party; and
parents)
143
b.2 Any of the following documents where the name of dependent, date of birth and
the name of the parents are indicated:
Note:
a) Baptismal/dedication certificate or its equivalent certificate must bear the
original signature of the parish priest/head of
church/ministry/congregation/sect/other religious organizations or his
authorized signatory.
congregation/sect/other religious organizations in lieu of baptismal
certificate must bear the date of birth and the name of the parents.
3. Additional document if deceased member is married abroad and has previous marriage
in the Philippines, whichever is applicable.
a. Certificate of finality of the judgment of annulment/nullity of marriage or annotated
marriage certificate
4. Additional documents for legally adopted children and birth certificate is without
annotation.
144
145
146
147
148
17. Procedure in the compliance with the Annual Confirmation of
Pensioners (ACOP) Program Personally by the Pensioner
Annual Confirmation of Pensioners (ACOP) Program is a program which
requires pensioners to annually report to the SSS to ensure the continuous
payment of their benefits.

Type of Transaction: G2C
Who may avail: All SSS retirement pensioners residing in the Philippines who
are 80 years old and above, retirement pensioners residing
abroad, total disability pensioners and survivor/death
pensioners including their dependent children and guardians
1. ACOP Form (Pensioner's Reply) SSS branches or SSS website at
www.sss.gov.ph
2. Identification document/s, any of the following: Pensioner
 One (1) primary ID
 Two (2) secondary IDs
 In the absence of dependent’s ID, present
birth certificate
3. Supporting document for total disability Hospital, Laboratory and Diagnostic

pensioners: Center
 Medical document/s of the pensioner to
support the disability benefit, if necessary
AGENCY FEES TO BE PROCESSING PERSON

CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Get Annual None 1 minute Pensioner
Confirmation of
Pensioners
Program (ACOP)
- Pensioner's
Reply Form
2. Read the None 2 minutes Pensioner
instructions and
fill out the form
3. Get a queue None 6 minutes Pensioner
number and wait
for the number to
be called
149
Note: If the
Branch is using
an automated
queuing system,
the queue
number and the
assigned counter
will be flashed via
the display
monitor
4. Submit the None 1 minute Pensioner
accomplished
form and present
the
original/certified
true copy with
photocopy/ies of
the documentary
requirements (if
any)
1. Receive None 5 minutes JMSR/SMSR
ACOP -
Pensioner's
Reply Form
and
documenta
ry
requiremen
ts
2. Check form
if properly
accomplish
ed and
checks
completene
ss of
documentar
y
requiremen
ts
3. Interview
and
establish
the identity
150
of
pensioner
and counter
check the
information
provided on
the form
4. Evaluate None 1 minute SSO III/CEO III,

the
submitted
ACOP -
Pensioner's
Reply Form
5. Return the None 1 minute JMSR/SMSR

documentar
y
requiremen
ts
6. Encode the None 1 minute JMSR/SMSR

ACOP
compliance
Total None 18 minutes
151
Pensioners (ACOP) Program of a Pensioner through a Representative
Annual Confirmation of Pensioners (ACOP) Program is a program which requires
pensioners to annually report to the SSS to ensure the continuous payment of their
benefits.

Type of G2C
Transaction:
Who may avail: All SSS retirement pensioners residing in the Philippines who are 80
years old and above, retirement pensioners residing abroad, total
disability pensioners and survivor/death pensioners including their
dependent children and guardians
1. ACOP Form (Pensioner's Reply) SSS branches or SSS website at www.sss.gov.ph
 Must be originally signed by the
pensioner
 For pensioner who cannot sign,
the form must have an affixed
fingerprint
2. Identification document/s of the Pensioner/Representative

pensioner and representative, any
of the following:
 In the absence of
dependent’s ID, present
birth certificate
3. Supporting document/s:
 Chest-level photo or snapshot of Pensioner

the pensioner holding a
newspaper wherein the headline
and date of publication are
prominently displayed or having
a background of news
crawler/ticker on the TV showing
the news headline and date.
Note: The date of the

newspaper/news crawler or
ticker on the TV must be within
three (3) days upon the
submission of the ACOP
compliance by the
152
representative.
 For total disability pensioners:
 Medical document/s of the

pensioner to support the Hospital, Laboratory and Diagnostic Center
disability benefit, if necessary
 If confined in an institution
 Certification from the

institution where the
pensioner is confined such
as retirement home, Penitentiary/Hospital/Correctional Institution
penitentiary, nursing facility,
hospital, correctional
institution, rehabilitation
center, etc.

CLIENT STEPS
1. Pensioner’s None 6 minutes Representative
representative
shall get a queue
number and wait
for the number to
be called
Note: If the Branch is

using an
automated
queuing system,
the queue number
and the assigned
counter will be
flashed via the
display monitor
2. Submit the duly None 1 minute Representative
accomplished form
and present the
original/certified
true copy with
photocopy/ies of
the documentary
requirements of
the pensioner and
representative
153
1. Receive None 5 minutes JMSR/SMSR
the duly
accomplis
hed
ACOP -
Pensione
r's Reply
Form and
document
ary
requirem
ents of
the
pensioner
and
represent
ative
2. Check
form if
properly
accomplis
hed and
check
complete
ness of
document
ary
requirem
ents
3. Interview
the
represent
ative and
establish
the
identity of
the
pensioner
and
counter
check the
informatio
n
provided
on the
form
154
4. Evaluate None 1 minute CEO III
the
submitted
ACOP -
Pensione
r's Reply
Form and
document
ary
requirem
ents
5. Return None 1 minute JMSR/SMSR

the
document
ary
requirem
ents
6. Encode None 1 minute JMSR/SMSR

the
ACOP
complian
ce, if
applicabl
e
155
Pensioners (ACOP) Program of a Pensioner through E-mail or Mail
benefits.

1. ACOP Form (Pensioner's Reply) SSS branches or SSS website at
www.sss.gov.ph
2. Identification document/s, any of the Pensioner
following:
 In the absence of dependent’s ID,
present birth certificate
 Chest-level photo or snapshot of the Pensioner

pensioner holding a newspaper wherein
the headline and date of publication are
prominently displayed or having a
background of news crawler/ticker on
the TV showing the news headline and
date.
Note: The date of the newspaper/news

crawler or ticker on the TV must be the
same as the date of submission of the
ACOP compliance through email or
within three (3) days upon mailing of the
ACOP compliance.
 Medical document/s of the pensioner

to support the disability benefit, if Hospital, Laboratory and Diagnostic Center
necessary
156
 Certification from the institution
where the pensioner is confined
such as retirement home, Penitentiary/Hospital/Correctional Institution
hospital, correctional institution,
rehabilitation center, etc.
CLIENT STEPS
1. Through e-mail None Pensioner
 E-mail the
scanned copy
of the duly
accomplished
form and
documentary
requirements to
the corporate
email of the
SSS branch /
service office /
foreign office
(SSS branch /
foreign office
directory is
available at
www.sss.gov.p
h) or the
corporate email
of the OFW-
Contact
Services
Section (OFW-
CSS) at
ofw.relations@
sss.gov.ph
Through mail
 Mail the duly
accomplished
form and copy
of the
documentary
requirements
addressed to
the Branch
Head of any
SSS branch /
service office /
nearest SSS
Foreign Office
157
(SSS branch /
foreign office
directory is
available at
www.sss.gov.
ph) or to
OFW-CSS,
11th floor, SSS
Main Office,
Diliman,
Quezon City,
Philippines,
1100
1. Receive copy of None 3 minutes JMSR/SMSR
the duly
accomplished
ACOP -
Pensioner's
Reply Form and
documentary
requirements
2. Check form if
properly
accomplished
and check
completeness
of documentary
requirements
3. Evaluate the None 1 minute SSO III/CEO III

submitted
ACOP -
Pensioner's
Reply Form
and
documentary
requirements

ACOP
compliance, if
applicable
5. Send email or None 1 minute JMSR/SMSR

mail notification
to the
pensioner’s
email address
or home
158
address on the
action
undertaken
regarding their
submitted
ACOP
compliance
including the
schedule of
their next
ACOP
compliance
159
Pensioners (ACOP) Program of a Pensioner through Video
Conference (ACOP-VC)
benefits.

1. ACOP Video Conference Form (ACOP-VC JMSR/SMSR
Form)
2. Identification document/s, any of the Pensioner
following:
 In the absence of dependent’s ID,
present birth certificate
 Medical document/s of the pensioner

to support the disability benefit, if Hospital, Laboratory and Diagnostic Center
necessary
 Certification from the institution

where the pensioner is confined
such as retirement home, Penitentiary/Hospital/Correctional Institution
hospital, correctional institution,
rehabilitation center, etc.
FEES
CLIENT STEPS TO BE
PAID
1. Request for ACOP- VC None Pensioner
appointment via the
appointment
module in the SSS
website or through
160
the corporate email of
the nearest SSS
branch / service office
/ foreign office (SSS
branch / foreign office
directory is available
at www.sss.gov.ph) or
the corporate email of
the OFW-Contact
Services Section
(OFW-CSS) at
[email protected]
v.ph
2. Wait for SSS’ email
confirmation on the
ACOP-VC
appointment together
with the requirements
for ACOP-VC and
meeting link
3. Screen the None 2 minutes JMSR/SMSR
email request,
schedule the
VC
appointment
and send an
email
confirmation
to the
pensioner
regarding the
ACOP-VC
appointment
together with
the
requirements
for the ACOP-
VC
4. Accept the calendar
invite upon receipt of
the email confirmation
from SSS
5. Call the None 10 minutes JMSR/SMSR
pensioner on
the scheduled
ACOP-VC
appointment
6. Conduct
interview
161
following
usual
procedures,
establish the
identity of the
pensioner,
and capture
pensioner’s
photo holding
pensioner’s
ID
7. Accomplish
ACOP-VC
form and
forward to
Section Head
for approval of
recommendat
ion on the
action based
on the
interview
8. Evaluate the None 1 minute SSO III/CEO III

ACOP – VC
form and
documentary
requirements
ACOP
compliance, if
applicable
10. Send email None 1 minute JMSR/SMSR
notification to
the
pensioner’s
email address
on the action
undertaken
regarding
their ACOP
compliance
including the
schedule of
their next
ACOP
compliance
162
21. Procedure in Filing of Pension Loan Over the Counter (OTC)
Pursuant to SSC Resolution No. 341-s. 2018 dated 25 April 2018, SSS implemented the Pension
Loan Program (PLP) to provide economic assistance to qualified SSS retiree pensioners by way
of low-interest loan, effective September 3, 2018. Under the Enhanced PLP per SSC Resolution
No. 429-s. 2019 dated 05 July 2019, the following guidelines and procedures shall be observed:

Type of Transaction: G2C - Government to Citizen
Who may avail: Retiree pensioners with the following Qualification
Requirements:
 Must be eighty-five (85) years of age or below
at the end of the last month of loan term;
Note: the age of the retiree pensioner at the time

of loan application should not exceed eighty-five
(85) years as illustrated below:
Payment Age at the Time

Term of Availment
6 months 84 years and 4
months
months
months
 Must have no deductions, such as outstanding

loan balance, benefit overpayment to SSS, etc., from
his/her monthly pension;
 Must have no existing advance pension under
the SSS Calamity Package; and
 Must be receiving his/her regular monthly
pension for at least one (1) month and status of
pension is “Active”
Note: If the retiree pensioner availed the 18

months advance pension, he/she must be
receiving his/her regular monthly pension for at
least one (1) month.

(Note: Present original and submit
photocopy of valid identification (ID)
163
cards/documents for authentication
purposes and present original/certified
true copy and submit photocopy of
supporting documents)
I. Basic Documentary Requirements

 Member Services Section of the branch
A. Duly signed Pension Loan (generated upon filing of application)
Application and Disclosure Statement
(PLADS) Form; and
B. Valid Identification Document/s of
Pension Loan Borrower (1 copy,
photocopy)
The primary ID card shall be the
Unified Multi-Purpose ID (UMID
Card) and other government-issued
ID cards/documents with photo,
signature and underwent biometric  SSS
data capture process such as but not  Bureau of Immigration
limited to the following as specified  Land Transportation Office
under Office Order 2018-051:  Philippine National Police (PNP)
1. Social Security (SS) Card  PNP
2. Alien Certificate of Registration  National Bureau of Investigation
3. Driver’s License  Department of Foreign Affairs/Foreign Gov’t.
4. Firearms Registration  PNP
5. License to Own and Process
Firearms  Philippine Postal Corporation
6. NBI Clearance  Maritime Industry Authority
7. Passport
8. Permit to Carry Firearms Outside  Commission on Elections
of Residence
9. Postal Identity Card
10. Seafarer’s Identification and
Record Book (Seaman’s Book)
11. Voter’s ID Card

card/document, pension loan
borrower shall present/submit any two
(2) ID cards/documents, both with
photo.
164
CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Get a queue 1. Issues queue Junior / Senior Member
number and wait for number Service Representative
the queue number None 5 minutes (J/SMSR), SSS Branch
to be called Office
2. Submit the 2. Establishes the None 10 minutes J/SMSR, SSS Branch
required valid IDs identity of Pension Office
and/or documents Loan Borrower
to the J/SMSR (PLB)
3. Verifies the
PLB’s eligibility for
PLP in the PL
System
4. Inquires from
PLB if contact
number and/or email
address is/are
updated
5. If not
updated, requires
PLB to accomplish
Pensioner Data
Change Request
(PDCR)
6. Screens and
receives the PDCR
7. Inputs
applicable data of
PLB in the
Pensioner’s
Monitoring Module
(PMM)
8. Displays
onscreen the contact
number and/or
email address and
confirms from PLB
9. Informs PLB
of the available loan
amount and loan
term
10. Performs the
procedures on
processing of
PLADS (Item Nos.
165
10 to 20, MOP No.
2021-007)
11. Issues to the
PLB the following:
 Pension Loan
Application and
Disclosure
Statement (PLB’s
copy)
 IDs (original
copy)
 PDCR (PLB’s
copy, if applicable)
 Cash card
3. Receives from None None
the J/SMSR the
following:
-PLADS (PLB’s
copy)
-IDs (original copy)
-PDCR (PLB’s
copy, if applicable)
-Cash card, if any
4. Wait for the None Within 5
crediting of PL working days Disbursing
proceeds from loan Bank/Channel
approval
TOTAL None 5 days & 15

minutes
166
22. PRN Payment Through SSS Branch with Tellering Facility
Payment Reference Number (PRN) is a mandatory requirement in the payment of SSS

Contribution. Employers and Individual Members may generate their Electronic Collection List (e-
CL) Summary and Statement of Account (SOA), respectively, through the SSS website
(www.sss.gov.ph) or avail of the services provided by the e-Center Facility of the SSS Branch.
Office or Division: SSS Branch

Type of Transaction: G2B –Government to Business
G2C – Government to Citizen
Who may avail: Employers and Individual Members
Printed Copy of e-CL Summary/SOA or SMS My.SSS account of member/employer (SSS website)
notification from SSS containing the PRN or SMS
If e-CL Summary/SOA is not available,
accomplished Payment Slip Form may be SSS Branch
presented.
Cash and/or Check/s Employers/Members
CLIENT STEPS
If e-CL/SOA is not available
Get Payment Slip Form Issue Payment None 1 Minute Forms Counter or
and fill-out the form, Slip Form Tellering Counter
indicating the details to
be paid
1. Get a queue number 1. Issue Queue None 1 Minute Member Service
and wait for the Number Representative, Public
number to be called. Assistance Desk,
Member Services
Section (MSS) of SSS
Branch
. Submit the e-CL 2.1 Receive e-CL None 4 Minutes Cashier,
Summary/SOA/SMS Summary/SOA Tellering Section
notification/Payment /SMS
Slip together with notification
payment. together with
payment (cash
and/or
check/s).
2.2 Check the
amount
indicated on
the e-CL
Summary/
SOA/SMS
notification/Pa
yment Slip;
167
and the
amount of
submitted cash
and/or cheque
details, if
check
payment.
2.3 Scan the

barcode/
Encode the
PRN in the
ATS Module
2.4 Print the

validation
details on the
e-CL
Summary/
SOA/ Payment
Slip and at the
back of the
cheque, if
check
payment.
2.5 Check the

correctness of
printed
validation
details.
3. Get the validated 3.1 Issue the None 1 Minute Cashier,
payment form. validated e-CL Tellering Section
Summary/SOA
/ Payment Slip
and change, if
any.
3.2 Put/Keep the
validated e-CL
Summary/
SOA/ Payment
Slip in the
designated
box/tray and
cash/cheque in
the Cashier’s
collection
drawer.
TOTAL None 7 Minutes
168
23. Procedure in Application for Non-ATM Unified Multi-Purpose
Identification (UMID) Card
UMID card is issued to qualified SSS members who were not yet issued an SSS ID Card or
UMID Card with at least one posted contribution and Date of Coverage.
Office or Division: Member Services Section of SSS Branch or at SSS Service/Foreign

Office
Who may avail: All qualified SSS members
1. UMID Card Application (1 original) Branch Office, SSS website at www.sss.gov.ph
2. Card applicant’s valid Identification(ID) Member

Cards/Documents (1original)
The primary ID card shall be government-

capture process such as but not limited to the
following:
 Driver’s License Land Transportation Office (LTO)

 Passport Department of Foreign Affairs (DFA)/
 Voter’s ID card Foreign Government
Commission on Elections (Comelec)
B. Secondary ID Cards/Documents
In the absence of a primary ID card/document,

filer shall present/submit any two (2) ID

CLIENT STEPS
1. Get UMID Card Issue UMID Card None None Jr/Sr Member Service
Application (1 Application Representative
original) Member Services
Section (MSS)
SSS website
(www.sss.gov.ph)

and fill out the form.
169
3. Get a queue Issue queue Jr/Sr Member Service
number and wait for number. Representative
the number to be Member Services
called. Section (MSS)
4. Submit the 4.1. Receive UMID None 8 minutes Jr/Sr Member Service
accomplished UMID Card Application Representative
Card Application and supporting Member Services
together with the documents. Section (MSS)
required supporting
document/s. 4.2. Establish the
identity of card
applicant.
4.3. Forward UMID

Card Application
to the Data
Capture
Operator
5. Proceed to the Data 5.1 Encode UMID None 6 minutes Jr/Sr Member Service
Capture area Card Application Representative/Data
 Wait for the Capture Operator
name to be 5.2 Perform Member Services
called by the biometric data Section (MSS)
Data Capture capture
Operator for
complete 5.3 Accomplish
biometric data Acknowledgeme
capture process nt Stub
 Check the 5.4 Issue to card

encoded data applicant the
on the monitor Acknowledgeme
to confirm that nt Stub
all encoded data
are correct
 Get
Acknowledgeme
nt Stub
Processing of UMID None 19 days

card application
(including mailing
period to SSS
Branches/
Service/Foreign
Offices)
TOTAL None 20 days

170
24. Procedure in Releasing of Initial Non-ATM UMID Cards
Non-ATM UMID cards are for personal pick-up at the SSS Branch, Service/Foreign Office where
the card applications were made.

Office
1. Acknowledgement Stub (1 original) Member
2. Card applicant’s valid Identification (ID) Member
Cards/Documents (1 original)
The primary ID card shall be

signature and underwent biometric
data capture process such as but not
limited to thef ollowing:
 Driver’s License
 Passport Department of Foreign Affairs
 Voter’s ID card (DFA) Foreign Government
B. Secondary ID Cards/Documents

card/document, filer
shall
photo.
If being claimed by
Authorized Representative
171
 Letter of Authority (LOA)/Special Filer/Member
Power of Attorney (SPA) issued
by the card applicant (1original);
 Any one (1) Primary
IDcard/document or any two (2)
signature and at leastone (1)
with
photo of card applicant (1
original);
IDcard/document or any two (2)
with photo of
AuthorizedRepresentative
(1original)
AGENCY FEES PROCESSING PERSON
CLIENT STEPS ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Proceed to 1.1 Notify card None 8 minutes Jr/Sr Member
Branch counter applicant Service
releasing the through Representative
UMIDcard. SMS/email Member Services
 Present that his/her Section (MSS)
Acknowledgem card is
ent Stub and available in
identity the SS
documents branch for
pick-up
 Receive 1.2 Receive
the Acknowledgem
UMIDcard ent Stub and
identity
 Sign the documents.
Log Book
1.3 Establish
the identity
of claimant
and retrieve
UMID card
1.4 Release the
UMID card
172
25. Procedure in Application for Replacement of Non-ATM UMID Card
Filing of request for replacement of Non-ATM UMID cards due to the following reasons:
 Card replacement application due to amendment of data/authenticating finger
 Card replacement application due to lost SS ID card of UMIDcard
 Card replacement application due to non-receipt of UMIDcard
 Card replacement application due to damaged SS ID card or UMID card and other
reason/s

Office
2. Card applicant’s valid Member

Identification(ID) Cards/Documents
(1original)
A. Primary IDCards/Documents

data capture process such as but
not limited to the following: Land Transportation Office (LTO)
Department of Foreign Affairs
 Driver’sLicense (DFA) Foreign Government
 Voter’s IDcard
B. Secondary IDCards/Documents

shall
withphoto.
173
3. SSS R6 Miscellaneous payment form SSS Branch office
or Proof of payment (1 original, 1
photocopy)
A. OtherRequirements
 Card replacement application

due to amendment of
data/authenticatingfinger
o Previously issued SS ID card
or UMID card of the card
applicant (1original)

due to lost SS ID card of
UMIDcard
o Duly notarized Affidavit of
Loss (1original)

due to non-receipt of
UMIDcard
Non- Receipt of UMID card
(1 original)
o Notice/Email from Identity
Management Department,
SSS that the courier lost/was
not able to deliver the UMID
card (1 original)
Card replacement application

due to damaged SS ID card or
UMID card and otherreason/s
o Damaged SS ID card or
UMID card of the card
applicant (1 original)
PAID
1. Get UMID Card Issue UMID None None Jr/Sr Member
Application (1 Card Service
original) Application Representative
Member Services
Section (MSS)
174
SSS website
(www.sss.gov.p
h)
and fill out the
form.
3. Pay the card Receive payment Cashier
replacement fee at and Issue Official Php 200.00 None Tellering Section
the SSS Tellering Receipt
Section and get the
Official Receipt
4. Get a queue Issue None None Jr/Sr Member

number and wait queue Service
for the number to number Representative
be called Member Services
Section (MSS)
5. Submit the 5.1 Receive UMID None 8 minutes Jr/Sr Member
accomplished Card Service
UMID Card Application and Representative
Application supporting Member Services
together with the documents Section (MSS)
required
supporting 5.2 Establish the
document/s. identity of
card
applicant.
5.3 Forward UMID
Card
Application to
the Data
Capture
Operator
6. Proceed to the 6.1 Encode None 6 minutes Jr/Sr Member
Data Capture UMID Card Service
area Application. Representative/Dat
 Wait for the a Capture Operator
name to be 6.2 Perform Member Services
called by the biometric data Section (MSS)
Data Capture capture
Operator for
complete 6.3 Accomplish
biometric data Acknowledgem
captureproces entStub
s
175
 Check the
encoded data 6.4 Issue to card
on the monitor applicant the
to confirm that Acknowledgem
all encoded ent Stub
data are
correct
 Get
Acknowledgem
entStub
Processing of 19 days
Non- ATM UMID
card replacement None
(including mailing
period to
Branches/
Service/Foreig
n Offices)
TOTAL Php 200.00 20 days
176
26. Procedure in Releasing of Non-ATM UMID Card Replacement
Replacement of Non-ATM UMID cards are for personal pick-up at the SSS Branch,
Service/Foreign Office where the card applications were made.

Office
1. Acknowledgement Stub (1 original) Branch Office
2. Card applicant’s valid Identification Member

(ID) Cards/Documents (1original)

signature and underwent
biometric data capture process
such as butnot limited to
thefollowing: Land Transportation Office (LTO)
 Driver’sLicense (DFA) Foreign Government

card/document, filer shall
photo.
If being claimed by Authorized

Representative
 Letter of Authority
(LOA)/Special Power of
Attorney (SPA) issued by the
card applicant (1original);
177
IDcard/document or any two
(2) ID cards/documents,
bothwith
photo of card applicant (1

original);
 Any one (1) Primary ID
card/document or any two (2)
signatureandatleastone(1)with
photo of
Authorized Representative
(1original)
FEES
CLIENT STEPS TO BE
PAID
1. Proceed to 1.1 Notify card None 8 minutes Jr/Sr Member
Branch counter applicant Service
releasing the through Representative
UMIDcard. SMS/email Member Services
 Present that his/her Section (MSS)
Acknowledgem card is
ent Stub and available in
identity the SS
documents branch for
pick-up.
 Receive 1.2 Receive
the Acknowledgem
UMIDcard ent Stub and
identity
 Sign the documents.
Log Book
 Present old 1.3 Establish
UMID card the identity
for of claimant
deactivation and retrieve
UMID card
1.4 Release the
UMID card
178
1.5 Deactivate old
UMID card
179
27. Procedure in Application for UMID ATM/Disbursement Card
UMID ATM/Disbursement Card is issued to qualified SSS members and pensioners who were not
yet issued an SSS ID Card or UMID Card and with at least one posted contribution and Date of
Coverage. It is an SSS-issued UMID card that is used as bank disbursement ATM card to disburse
benefits and loan proceeds to SSS members and pensioners. The UMID ATM/Disbursement card
shall be claimed at the specified Bank’s branch of members and pensioners upon receipt of
notification from SSS.
Office or Division: Member Services Section of SSS Branch or at SSS Service Office
Who may avail: All qualified SSS members and pensioners
1. UMID Card Application (1 original) Branch Office. SSS website at www.sss.gov.ph
2. Card applicant’s valid Identification (ID) Member

Cards/Documents (1original)

datacaptureprocesssuchasbutnot
limited to thefollowing:
 Driver’sLicense Department of Foreign Affairs
 Passport (DFA)/ Foreign Government
 Voter’s IDcard Commission on Elections (Comelec)

shall
photo.
180
PAID
1. Get UMID Card Issue UMID None None Jr/Sr Member
Application. Card Service
Application Representative
Member Services
Section (MSS)
SSS website
(www.sss.gov.p
h)
2. Read instructions None Member
and fill out the None
form.
3. Get a queue Issue None None Jr/Sr Member
number and wait queue Service
for the number to number. Representative
be called. Member Services
Section (MSS)
4. Submit the 4.1. Receive UMID None 8 minutes Jr/Sr Member
Application supporting Member Services
together with the documents. Section (MSS)
required
supporting 4.2. Establish
document/s the identity of
card
applicant
4.3. Forward
UMID Card
Application to
the Data
Capture
Operator.
181
5. Proceed to the 5.1 Encode None 6 minutes Jr/Sr Member
Data Capture UMID Card Service
area. Application. Representative/Dat
a Capture Operator
 Wait for the 5.2 Perform Member Services
name to be biometric data Section (MSS)
called by the capture.
Data Capture
Operator for 5.3 Accomplish
complete Acknowledgem
biometric data ent Stub.
captureprocess
. 5.4 Issue to card
applicant the
 Check the Acknowledgem
encoded data entStub
on the monitor
to confirm that
all encoded
data are
correct.
 Get
Acknowledgem
ent Stub.
6. Upon receipt of 6.1 Release to None Identity
notification on the Bank’s Branch Management
release of UMID the UMID Department
ATM/Disburseme ATM/Disburse
nt ment card.
card, proceed
to Bank’s
Branch.
6.2 Notify card
applicant
through
SMS/email
that his/her
card is
available in
the Bank’s
branch for
pick-up.
182
Processing of 19 days
UMID
ATM/Disburseme
nt Card (including
mailing of UMID
cards to Bank’s
Branches)
TOTAL None 20 days
183
28. Procedure in Replacement of UMID ATM Disbursement Card for Member
or Pensioner who was issued an SSS 2D ID Card or UMID Card
Filing of request for replacement of UMID ATM Disbursement cards due to the following
reasons:
 Card replacement application due to amendment of data/authenticatingfinger
 Card replacement application due to lost SS ID card of UMIDcard
 Card replacement application due to non-receipt of UMIDcard
 Card replacement application due to damaged SS ID card or UMID card andother
reason/s
Office or Division: Member Services Section of SSS Branch or at SSS Service Office
Who may avail: All qualified SSS members and pensioners
2. Card applicant’s valid Member

Identification(ID) Cards/Documents
(1original)

signature and underwent biometric Land Transportation Office (LTO)
data capture process such as but not Department of Foreign Affairs
limited to the following: (DFA)/ Foreign Government
 Driver’sLicense
 Passport

shallpresent/submit any two (2) ID
cards/documents, both with signature
184
3. SSS R6 Miscellaneous payment form or SSS Branch Office
Proof of payment (1original, 1
photocopy)
Other Requirements:
 Card replacement application due
to amendment of
data/authenticatingfinger
o Previously issued SS ID card
or UMID card of the card
applicant (1 original)

due to lost SS ID card of
UMIDcard
Loss (1 original)

to non-receipt of UMIDcard
Non- Receipt of UMID card
(1original)
o Notice/Email from Identity
Management Department, SSS
that the courier lost/was not able
to deliver the UMID card
(1original)

to damaged SS ID card or UMID
card and otherreason/s
o Damaged SS ID card or UMID
card of the card applicant
(1original)
FEES PROCESSING PERSON
CLIENT STEPS AGENCY TO BE TIME RESPONSIBLE
ACTIONS PAID
1. Get UMID Card 1. Issue UMID Card None None Jr/Sr Member
Application. Application Service
Representative
Member
Services
Section (MSS)
185
SSS website
(www.sss.gov.p
h)
and fill out the
form.
3. Pay the card 3.1. Receive Php 200.00 None Cashier
replacement fee payment Tellering
at the SSS Section
Tellering Section 3.2. Issue
and get the Official
Official Receipt Receipt
4. Get a queue 4. Issue queue None None Jr/Sr Member
number and wait number Service
for the number to Representative
be called Member
Services
Section (MSS)
5. Submit the 5.1 Receive UMID None 8 Minutes Jr/Sr Member
Application supporting Member
together with the documents Services
required Section (MSS)
supporting 5.2 Establish the
document/s. identity of
card
applicant.
5.3 Forward UMID
Card
Application to
the Data
Capture
Operator
186
6. Proceed to the 6.1 Encode UMID None 6 minutes Jr/Sr Member
Data Capture CardApplication Service
area. . Representative/Da
ta Capture
 Wait for the Operator Member
name to be Services Section
called by the (MSS)
Data Capture 6.2 Perform
Operator for biometric data
complete capture.
biometric data
captureprocess 6.3 Accomplish
. Acknowledgem
ent Stub.
 Check the
encoded data 6.4 Issue to card
on the monitor applicant the
to confirm that Acknowledgem
all encoded ent Stub.
data are
correct.
 Get
Acknowledgem
ent Stub.
7. Upon receipt of 7.1. Release to P40.00 None Identity
notification on the Bank’s Branch (paid to Management
release of UMID the UMID Bank upon Department
ATM/Disbursement release of
ATM/Disburse
card, proceed to ment card. the
Bank’s Branch replacemen
t UMID
ATM/
Disbursem
ent card)
187
7.2. Notify card
applicant
through
SMS/email that
his/her card is
available in the
Bank’s branch
for pick-up.
Note:
Replaced
UMID
ATM/Disburseme
nt card shall be
deactivated upon
release of
replacement
UMID
ATM/Disburseme
nt Card
Processing of None 19 days
UMID ATM
Disbursement
including mailing
of UMID cards to
Bank’s Branches
Card
Php240.00
TOTAL 20 days
Php 200.00
Php 40.00
188
29. Procedure in Filing Member Data Change Request (SS Form E-4)
through the SSS Branch / Foreign Office / Service Office for Simple
corrections/changes
Submission of Member Data Change Request (SS Form E-4) for simple correction/s or
change/s in membership data filed over the counter at SSS Branches / Foreign Offices/
Service Offices.
Office or SSS Branches / Foreign Offices / Service Offices

Division:
Type of G2C - GOVERNMENT TO CITIZEN

Transaction:
Who may avail: All Members
1. Accomplished Member Data Change SSS Branch/Foreign Offices /

Request Form (SS Form E-4) – 2 copies Service Office
Form is also downloadable at

www.sss.gov.ph
A. Change of Membership Type
1. To Self-Employed
- No required documents
2. To Non-Working Spouse (NWS)

Any of the following:
Local Civil Registry Office (LCRO) or
- Marriage Contract/Marriage
Philippine Statistics Authority (PSA)
Certificate
- A copy of working spouse’s Filer/Member
Member Data Change Request
form (SS Form E-4) duly received
by the SSS where the name of the
NWS is indicated as the spouse.
B. Correction of name and/or correction of

date of birth
189
1. Birth Certificate or Passport LCRO / PSA or Department of
Foreign Affairs (DFA)
2. In the absence of the Birth Certificate

and Passport, the following are the
required ID cards and/or documents:
a. Certificate of Non-Availability of Birth LCRO / PSA

Records or National Archives, for the
alleged correct name/date of birth;
and
b. Any two (2) of the following, both

with the correct name and at least
(1) with date of birth:
ID cards
- Driver’s License
- Firearm License card
- GSIS ID Card Government Service Incusrance
System (GSIS)
- Health or Medical Card Health Maintenance Organization

(HMO)
- Pag-IBIG Fund Transaction card Home Development Mutual Fund

(Pag-IBIG)
- ID Card issued by Local Local Government Units (LGU) e.g.

Government Units (LGUs) Barangay/Municipality/City
- OWWA card Overseas Worker Welfare

Administration (OWWA)
Philippine Health Insurance

- PhilHealth or PHIC ID card Corporation (PHIC) or PhilHealth
PSA
- Philippine Identification (PhilID) card
- Postal ID card
190
(Philpost)
- PRC card
Professional Regulation Commission

- Senior Citizen card (PRC) Card
LGU
- Taxpayer’s Identification Number
(TIN) card Bureau of Internal Revenue (BIR)
- Voter’s Identification (ID) card
Documents (COMELEC)
- Alien Certificate of Registration
Bureau of Immigration
- Baptismal Certificate or its
equivalent (child/ren’s) Officiating Unit / Institution
- Certificate of Licensure/Qualification
Documents from Maritime Industry Maritime Industry Authority
Authority (MARINA)
National Commission on Muslim

- Certificate of Muslim Tribal Affiliation
Filipinos
LCRO / Court
- Court Order granting petition for
change of name or date of birth
GSIS
- GSIS Member’s Record/Certificate
of Membership
Insurance Company
- Life Insurance Policy
LCRO or PSA
- Marriage Contract / Marriage
Certificate
(NBI)
- NBI Clearance
Pag-IBIG Fund
PHIC/PhilHealth
- Pag-IBIG Member’s Data Form PNP
- PHIC Member’s Data Form MARINA
- Police Clearance
191
- Seaman’s Book (Seafearer’s LTO
Identification and Record book) School / Educational Institution
- Student Permit issued by LTO COMELEC
- Transcript of Records
- Voter’s Affidavit/Certificate of
Registration
3. Additional required ID cards and/or

documents for the following cases:
a. If for correction of date of birth

and submitted birth certificate is
registered after the 55th birthday
– two (2) ID cards and/or
documents in item 2.b above.
b. If for correction to totally
different name/middle name
(except if due to
naturalization) – Joint Affidavit
of two (2) persons who have
personal knowledge of the facts
and circumstances on the use of
the different name/middle name
stating therein that the two (2)
names refer to one (1) and the
same person and the reason
why the name was used.
4. Required ID cards and/or documents

only for the following cases:
a. Correction of name due to

naturalization from Filipino
citizenship to foreign DFA
citizenship or vice-versa – any Bureau of Immigration
of the following:
- Certificate of Naturalization
- Identification Certificate issued by
the Philippine Bureau of Immigration
- Any foreign government issued ID
cards and/or documents showing
the new name (e.g. Passport,
192
Driver’s License)
b. Correction of name due to re- LCRO / PSA
marriage – new Marriage
Contract/Marriage Certificate LCRO / PSA
and any of the following,
- Death Certificate of spouse, if due to
death of previously reported spouse
- Certificate of Finality of
Regional Trial Court (RTC) / LCRO/
Annulment/Nullity or annotated PSA
Marriage Contract/Marriage
Certificate, if due to annulled or void
marriage with previously reported RTC
spouse
- Court Order on Declaration of
Presumptive Death, if previously
reported spouse is presumed dead
- Decree of Divorce and Certificate of Sharia Court
Naturalization (granted before
divorce) or its equivalent, if due to
divorce with previously reported
spouse
- Certificate of Divorce (OCRG Form
No. 102), if due to divorce of Muslim
member with previously reported
spouse
C. Correction of sex – any of the following,

- Birth Certificate
- Passport
- Member’s copy of Personal Record (SS
Forms E-1, RS-1, OW-1, NW-1) duly
received by the SSS where the correct sex
is indicated
- -Court Order granting the petition for
correction of sex, if with erroneous entry of
sex in Birth Certificate
D. Change of Civil Status – any of the following,

1. From single to married
193
Certificate
2. From married to legally separated
- Decree of Legal Separation
3. From married to widowed
3. Death Certificate of spouse, if due to
4. Court Order on the Declaration of
4. For reversion from married to single
a. If legally married to previously
reported spouse
Annulment/Nullity or annotated
marriage with previously reported
spouse
- Decree of Divorce and Certificate of
divorce) or its equivalent, if due to PSA
spouse
spouse
b. If not legally married to previously
reported spouse
- Certificate of No Marriage
(CENOMAR); and Concerned Bank
- Affidavit executed by the member
attesting to the fact of the non-
existence of marriage between
him/her and the previously reported
spouse
E. Updating of contact information

F. Updating of bank information – any one of

the following (must be single savings account or
194
current account only):
- Passbook
- For ATM, machine-validated deposit
slip showing the name and bank Officiating Unit / Religious Institution
account number of member
- Any document showing the LTO
member’s name and bank account DFA
PSA
number
PRC
H. Updating of member record status (from MARINA
“Temporary” to “Permanent”)
1. Birth Certificate or in its absence, any of the

following ID cards and/or documents:
equivalent
- Driver’s License Bureau of Immigration
- Passport Bank
- Philippine Identification (PhilID) card Bank
- PRC card Officiating Unit / Religious Institution
- Seaman’s Book (Seafarer’s
Identification and Record Book) LCR / PSA
National Commission on Indigenous
Peoples (NCIP)
2. In the absence of the above ID
MARINA
cards/documents, any two (2) of the
following, both with the correct name and at
least one (1) with date of birth: National Commission on Muslim
- Alien Certificate of Registration Filipinos
- ATM card (with cardholder’s name)
- Bank Account Passbook RTC
- Baptismal Certificate of child/ren or
its equivalent Bank / Credit Card Company
- Birth Certificate of child/ren PNP
- Certificate of Confirmation issued by Bureau of Fisheries and Aquatic
NCIP Resources (BFAR)
- Certificate of Licensure/ GSIS
Qualification Documents from
MARINA HMO
Pag-IBIG Fund
- Certificate of Muslim Filipino Tribal
Affiliation
Issuing Homeowners Association
- Company ID card LGU
- Court Order granting petition for PRC / Professional Association
195
- Credit Card Insurance Company
- Firearm License card LCR/PSA
- Fishworker’s License
NBI
- GSIS card/Member’s OWWA
Record/Certificate of Membership PHIC
- Health or Medical Card
PNP
- Pag-IBIG Transaction card/
Philpost
Member’s Data Form
School / Educational Institution
- Homeowners Association ID card MARINA
- ID card issued by LGUs LGU
- ID card issued by professional LTO
association recognized by PRC BIR
- Life Insurance Policy School / Educational Institution
- Marriage Contract/Marriage COMELEC
Certificate
- NBI Clearance
- OWWA card
- PHIC ID card/Member’s Data
Record
- Police Clearance
- Postal ID card
- School ID card
- Seafarer’s Registration Certificate
- Senior Citizen card
- Student Permit issued by LTO
- TIN card
- Voter’s ID card/Affidavit/Certificate
of Registration
I. Updating of dependent(s)/
beneficiary(ies)
1. For new/additional dependent(s)/

beneficiary(ies)
a. If spouse – Marriage
Contract/Marriage Certificate, or
a copy of Member Data change
Request form (SS Form E-4) of
the spouse duly received by the
SSS where the name of the
196
member requesting for update is
reported as the spouse
b. If child/ren – Birth Certificate or
Baptismal Certificate or its
equivalent or Decree of Adoption
2. For deletion of previously reported

dependent(s)/ beneficiary(ies)
a. If spouse – any of the following
- Decree of Legal Separation,
if legally separated with
previously reported spouse
- Death Certificate of spouse, if
due to death of previously
reported spouse
Annulment/Nullity or
annotated Marriage
Contract/Marriage
Certificate, if due to annulled
or void marriage with
Presumptive Death, if
previously reported spouse is
presumed dead
- Decree of Divorce and
Certificate of Naturalization
(granted before divorce) or its
equivalent, if due to divorce
with previously reported
spouse
- Certificate of Divorce (OCRG
Form No. 102), if due to
divorce of Muslim member
spouse
b. If parent/s
- Death Certificate, if
previously reported parent/s
is/are already dead
c. If other beneficiary/ies
197
1. Accomplish None Filer/Member

Member Data
Change Request
Form (SS Form E-
4) in two (2)
copies*
2. Get a queue None Filer/Member
number.
Note: Wait for the 2.1. Issue queue 3 minutes

number to be called. number.
Or if the branch is
using automated
branch queuing
system, the number
and the assigned
counter will be flashed
via the display
monitor.
3. Submit two (2) None Filer/Member
copies of SS Form
E-4, together with
the original/
certified true copy
with photocopies
of the supporting
documents and
present the
identification 6 minutes
card/document. 3.1. Receive and Jr/Sr. Member
screen the
Service
accomplished SS
Representative,
Form E-4,
supporting SSS
documents and Branch/Foreign/
identification Service Office
card/document.
3.2. Encode the
198
requested
update.
4. Get/Receive the None Filer/Member

following:
 duly received
member’s copy 4.1 Issue the 2 minutes Jr/Sr. Member
of the SS Form duly received Service
E-4, member’s copy of Representative,
 supporting the SS Form E-4, SSS
documents and supporting Branch/Foreign/
identification documents, Service Office
card/document identification
 Compliance card/document,
Letter/Rejectio and Compliance
n Notice, if Letter/Rejection
incomplete or Notice.
for rejection.
Note:
 Inform the
member that
the request
has been
effected.
4.2 Collate the 15 minutes Jr/Sr. Member

received Service
requests, print Representative,
the List of SSS
Encoded Branch/Foreign/
Requests for Service Office
simple correction
and forward to
the SSO III/CEO
II.
15 minutes SSO III/CEO II
4.3 Review the
following: SSS
 SSS Form E- Branch/Foreign/
4 with the Service Office
attachments,
 List of
Encoded
199
Requests for
simple
SSO III/CEO II
correction
SSS
4.4 Endorse the Branch/Foreign/
SSS Form E-4 10 minutes Service Office
and attachments
to the Branch
Head for
approval and
return to the
Senior Clerk for
filling approved
requests.
TOTAL None 51 minutes
200
30. Procedure in Filing Member Data Change Request (SS Form E-4)
through the SSS Branch / Foreign Office / Service Office for Complex
corrections/changes
Submission of Member Data Change Request (SS Form E-4) for complex correction/s or
change/s in membership data filed over the counter at SSS Branches / Foreign Offices/
Service Offices.
Office or SSS Branches / Foreign Offices / Service Offices

Division:
Type of G2C - GOVERNMENT TO CITIZEN

Transaction:
Who may avail: All SSS Members
1. Accomplished Member Data Change SSS Branch/Foreign Offices /

Request Form (SS Form E-4) – 2 copies Service Office
Form is also downloadable at

www.sss.gov.ph
A. Change of Membership Type
1. To Self-Employed
- To Non-Working Spouse (NWS)

Any of the following:
Local Civil Registry Office (LCRO) or
- Marriage Contract/Marriage
Philippine Statistics Authority (PSA)
Certificate
- A copy of working spouse’s Filer/Member
Member Data Change Request
form (SS Form E-4) duly received
by the SSS where the name of the
NWS is indicated as the spouse.
201
B. Correction of name and/or correction of
date of birth
1. Birth Certificate or Passport

LCRO / PSA or Department of
2. In the absence of the Birth Certificate Foreign Affairs (DFA)
and Passport, the following are the
required ID cards and/or documents:
a. Certificate of Non-Availability of Birth

Records or National Archives, for the
alleged correct name/date of birth; LCRO / PSA
and
b. Any two (2) of the following, both

with the correct name and at least
(1) with date of birth:
ID cards
- GSIS ID Card
Government Service Incusrance
- Health or Medical Card System (GSIS)
Health Maintenance Organization

- Pag-IBIG Fund Transaction card
(HMO)
- ID Card issued by Local Home Development Mutual Fund
Government Units (LGUs) (Pag-IBIG)
- OWWA card Local Government Units (LGU) e.g.

Barangay/Municipality/City
- PhilHealth or PHIC ID card
Overseas Worker Welfare
- Philippine Identification (PhilID) card Administration (OWWA)
- Postal ID card Philippine Health Insurance

Corporation (PHIC) or PhilHealth
- PRC card
PSA
202
- Taxpayer’s Identification Number (Philpost)
(TIN) card
- Voter’s Identification (ID) card Professional Regulation Commission

(PRC) Card
Documents
LGU
- Alien Certificate of Registration
Bureau of Internal Revenue (BIR)
equivalent (child/ren’s)
- Certificate of Licensure/Qualification (COMELEC)
Documents from Maritime Industry
Authority Bureau of Immigration
- Certificate of Muslim Tribal Affiliation Officiating Unit / Institution
- Court Order granting petition for

change of name or date of birth Maritime Industry Authority
(MARINA)
- GSIS Member’s Record/Certificate
of Membership National Commission on Muslim
Filipinos
LCRO / Court
Certificate GSIS
- NBI Clearance
Insurance Company
- Pag-IBIG Member’s Data Form
- PHIC Member’s Data Form LCRO or PSA
- Police Clearance
- Seaman’s Book (Seafearer’s (NBI)
Identification and Record book)
Pag-IBIG Fund
PHIC/PhilHealth
PNP
- Transcript of Records MARINA
203
- Voter’s Affidavit/Certificate
of LTO
Registration School / Educational Institution
COMELEC
3. Additional required ID cards and/or
documents for the following cases:
a. If for correction of date of birth

and submitted birth certificate is
registered after the 55th birthday
– two (2) ID cards and/or
documents in item 2.b above.
b. If for correction to totally
different name/middle name
(except if due to
naturalization) – Joint Affidavit
of two (2) persons who have
personal knowledge of the facts
and circumstances on the use of
the different name/middle name
stating therein that the two (2)
names refer to one (1) and the
same person and the reason
why the name was used.
4. Required ID cards and/or documents

only for the following cases:
a. Correction of name due to

naturalization from Filipino
citizenship to foreign
citizenship or vice-versa – any
of the following:
- Certificate of Naturalization
- Identification Certificate issued by DFA
the Philippine Bureau of Immigration Bureau of Immigration
- Any foreign government issued ID
cards and/or documents showing
the new name (e.g. Passport,
Driver’s License)
b. Correction of name due to re-
marriage – new Marriage
Contract/Marriage Certificate
204
and any of the following,
- Death Certificate of spouse, if due to LCRO / PSA
- Certificate of Finality of LCRO / PSA
spouse Regional Trial Court (RTC) / LCRO/
- Court Order on Declaration of PSA
- Decree of Divorce and Certificate of RTC
spouse
- Certificate of Divorce (OCRG Form Sharia Court
spouse
C. Correction of sex – any of the following,

- Birth Certificate
- Passport
- Member’s copy of Personal Record (SS
Forms E-1, RS-1, OW-1, NW-1) duly
received by the SSS where the correct sex
is indicated
- -Court Order granting the petition for
correction of sex, if with erroneous entry of
sex in Birth Certificate
D. Change of Civil Status – any of the following,

1. From single to married

Certificate
2. From married to legally separated
- Decree of Legal Separation
205
3. From married to widowed
- Death Certificate of spouse, if due to
- Court Order on the Declaration of
4. For reversion from married to single
a. If legally married to previously
reported spouse
spouse
- Decree of Divorce and Certificate of
spouse
PSA
spouse
b. If not legally married to previously
reported spouse
- Certificate of No Marriage
(CENOMAR); and
- Affidavit executed by the member
attesting to the fact of the non-
existence of marriage between
him/her and the previously reported
spouse Concerned Bank
E. Updating of contact information

F. Updating of bank information – any one of

the following (must be single savings account or
current account only):
- Passbook
- For ATM, machine-validated deposit
slip showing the name and bank
206
account number of member
- Any document showing the member’s
name and bank account number
G. Updating of member record status (from Officiating Unit / Religious Institution

“Temporary” to “Permanent”)
LTO
DFA
1. Birth Certificate or in its absence, any of the
PSA
following ID cards and/or documents:
- Baptismal Certificate or its PRC
equivalent MARINA
- Passport
- Philippine Identification (PhilID) card
- PRC card
- Seaman’s Book (Seafarer’s
Identification and Record Book)
Bureau of Immigration
2. In the absence of the above ID Bank
cards/documents, any two (2) of the Bank
following, both with the correct name and at Officiating Unit / Religious Institution
least one (1) with date of birth:
- Alien Certificate of Registration LCR / PSA
National Commission on Indigenous
- ATM card (with cardholder’s name)
Peoples (NCIP)
- Bank Account Passbook
MARINA
- Baptismal Certificate of child/ren or
its equivalent
- Birth Certificate of child/ren National Commission on Muslim
- Certificate of Confirmation issued by Filipinos
NCIP
- Certificate of Licensure/ RTC
Qualification Documents from
MARINA Bank / Credit Card Company
- Certificate of Muslim Filipino Tribal PNP
Affiliation Bureau of Fisheries and Aquatic
- Company ID card Resources (BFAR)
- Court Order granting petition for GSIS
HMO
- Credit Card
Pag-IBIG Fund
- Fishworker’s License Issuing Homeowners Association
- GSIS card/Member’s LGU
PRC / Professional Association
207
Record/Certificate of Membership
- Health or Medical Card Insurance Company
- Pag-IBIG Transaction card/ LCR/PSA
Member’s Data Form
- Homeowners Association ID card NBI
- ID card issued by LGUs OWWA
- ID card issued by professional PHIC
association recognized by PRC
PNP
Philpost
- Marriage Contract/Marriage School / Educational Institution
Certificate MARINA
- NBI Clearance LGU
- OWWA card LTO
- PHIC ID card/Member’s Data BIR
Record School / Educational Institution
- Police Clearance COMELEC
- Postal ID card
- School ID card
- Seafarer’s Registration Certificate
- TIN card
- Voter’s ID card/Affidavit/Certificate
of Registration
I. Updating of dependent(s)/
beneficiary(ies)
1. For new/additional
dependent(s)/beneficiary(ies)
a. If spouse – Marriage
Contract/Marriage Certificate, or
a copy of Member Data change
Request form (SS Form E-4) of
the spouse duly received by the
SSS where the name of the
member requesting for update is
reported as the spouse
b. If child/ren – Birth Certificate or
Baptismal Certificate or its
equivalent or Decree of Adoption
208
2. For deletion of previously reported
dependent(s)/ beneficiary(ies)
a. If spouse – any of the following
- Decree of Legal Separation,
if legally separated with
- Death Certificate of spouse, if
due to death of previously
reported spouse
Annulment/Nullity or
annotated Marriage
Contract/Marriage
Certificate, if due to annulled
or void marriage with
Presumptive Death, if
previously reported spouse is
presumed dead
- Decree of Divorce and
Certificate of Naturalization
(granted before divorce) or its
equivalent, if due to divorce
spouse
- Certificate of Divorce (OCRG
Form No. 102), if due to
divorce of Muslim member
spouse
b. If parent/s
- Death Certificate, if
previously reported parent/s
is/are already dead
c. If other beneficiary/ies
209
1. Accomplish None Filer/Member

Member Data
Change
Request Form
(SS Form E-4)
in two (2)
copies*
2. Get a queue None Filer/Member
number.
Note: Wait for the 2.1. Issue queue 3 minutes

number to be called. number.
Or if the branch is
using automated
branch queuing
system, the number
and the assigned
counter will be flashed
via the display
monitor.
3. Submit two (2) None
copies of SS Form 3.1. Receive and
E-4, together with screen the
the original/ accomplished SS
Filer/Member
certified true copy Form E-4,
with photocopies supporting
of the supporting documents and
documents and identification
present the card/document. 6 minutes Jr/Sr. Member
identification Service
card/document. Representative,
3.2. Encode the SSS
requested update Branch/Foreign/
(simple Service Office
correction).
210
4. Get/Receive the 4.1 Issue the None Filer/Member
following: duly received
 duly received member’s copy of
member’s copy the SS Form E-4, 2 minutes Jr/Sr. Member
of the SS Form supporting Service
E-4, documents, Representative,
 supporting identification SSS
documents and card/document, Branch/Foreign/
identification and Compliance Service Office
card/document Letter/Rejection
 Compliance Notice.
Letter/Rejectio
n Notice, if
incomplete or  Inform the
for rejection. member that
the request
shall be
forwarded to
the
Processing
Center (PC)
for
encoding/proc
essing.
4.2 Collate the

received One (1) Jr/Sr. Member
requests, print working day Service
the List of Representative,
Encoded SSS
Requests for Branch/Foreign/
correction and Service Office
forward to the
SSO III/CEO II.
Note:
Forward the
complex
correction to the
Senior Clerk.
211
4.3 Prepare the Sr. Clerk, MSS,
Transmittal List to SSS
the PC and 3 hours Branch/Foreign/
forward to SSO Service Office
III/CEO II for
review.
4.4 Review the

following:
SSO III/CEO II
 SSS Form E-
4 hours SSS
4 with the
attachments, Branch/Foreign/
 List of Service Office
Encoded
Requests for
correction,
and/or
 Transmittal
List to PC (for
complex).
4.5 Endorse the

SSS Form E-4
and attachments SSO III/CEO II
1 hour
to the Branch SSS
Head for Branch/Foreign/
approval and Service Office
return to the
Senior Clerk for
Transmittal List to
the PC.
4.6 Receive and

process the
requests for Processing
Five (5)
complex Center
working days
correction.
days and 11
minutes
212
31. Request for Assistance at the Public Assistance and Complaints Desk
The Public Assistance and Complaints Desk receives requests for assistance on
cases/complaints such as but not limited to: non-reporting/non-remittance of employer
contributions, delay in settlement of benefit claims, refusal of employer to advance
sickness/maternity benefit, discourtesy/misinformation/ unsatisfactory service of SSS
personnel/ employee.
Office or Division: SSS Branch

Type of G2C - Government to Citizen
Transaction:
Who may avail: All SSS Members
1. For Identification purposes present/submit
one (1) Primary ID card/documentsuchas:
 Unified Multi-Purpose ID (UMID)Card
 Social Security (SS) IDCard SSS or GSIS
 Alien Certificate ofRegistration SSS
 Driver’sLicense Bureau of Immigration
 FirearmRegistration Land Transportation Office (LTO)
 License to Own and PossessFirearms Philippine National Police (PNP)
 National Bureau of Investigation (NBI) PNP
Clearance NBI
 Passport
Department of Foreign Affairs (DFA)
 Permit to Carry Firearms Outsideof
PNP
Residence
 Postal IdentityCard
 Seafarer’s Identification & record Book Maritime Industry Authority
(Seaman’s Book)
 Voter’s IDCard Commission on Elections
In the absence of a Primary ID
card/document, filer shall submit/present
any two(2) ID cards/documents, both with
signature at least one (1) with photo.
213
Note: Expired ID cards shall only be
acceptable for the following transactions:
 Retirement
 Disability
 Death
 Funeral
 Pension Administration (ACOP,
Pension Loan &other pension
maintenance)
214
2. If representing a member/claimant, Filer/Member
present/submit thefollowing:
 member’s/claimant’s primary ID
cards/documents both with signature at
least one (1) withphoto
 representative’s primary ID
cards/documents both with signature at
least one (1) withphoto
 Letter of Authorization or Special Power
of Attorney from themember/claimant
Supporting Documents
1. If non-reporting/non-remittance of SSS
contributions byEmployer:
 SinumpaangSalaysay (dulynotarized) SSS
 Proof of employment (i.e.payslips, vale Employer (subject of the complaint)
sheets, voucher, company ID, certificate
of employment)
2. If delay in the settlement of benefitclaims:

 Acknowledgmentstub SSS
3. If employer refused to advance the

sickness/maternitybenefit:
 Duly approved Sickness Notification, SSS
Reimbursement Application, Maternity
Notification or Maternity Benefit
Application.
 Certified true copy of child’s birth
certificate, asapplicable Philippine Statistics Authority (PSA) / Local or
Municipal Civil Registrar (LCR or MCR)
4. If against SSS personnel/employee
(discourtesy, misinformation, unsatisfactory
service):
 Incident report or letter narrating
member’s/claimant’sexperience.

1. Get a queue 1. Issue Queue Number None 1 Minute Member
number and wait Service
for the number to Note: If the Branch is Representative,
be called using an automated Public
queuing system, the Assistance
queue number and Desk, Member
the assigned counter Services
215
will be flashed via the Section (MSS)
display monitor of SSS Branch
otherwise, the queue
number shall be
called by the Member
Service
Representative in-
charge
2. Present IDs 2.1 Receive the None 5 Minutes Member
together with the presented IDs and Service
supporting requirements/ Representative,
documents. supporting Public
documents Assistance
Desk, MSS of
2.2 Interview themember SSS Branch
/ member’s
representative to
identify the nature of
complaint/ assistance
being requested
3. Provide the 3.1 Assess the action None 5 minutes Member

information needed to address Service
required by the the complaint/ Representative,
Public assistance being Public
Assistance Desk requested Assistance
during interview. Desk, MSS of
SSS Branch
If with incomplete requirements/supporting documents

Inform the filer that the submission of complete requirements/ documents
is necessary.
Return the presented ID Card/s and supporting documents.
If with complete requirements/supporting documents (proceed

to3.2)
3.2 Log the complaint for None 4 minutes Member

referral to the Service
concerned unit Representative,
Public
Assistance
Desk, MSS of
SSS Branch
3.3 Prepare None 5 minutes Member

acknowledgement Service
letter and issue to the Representative,
member/representativ Public
216
e and return the Assistance
presented/submitted Desk, MSS of
ID card/s SSS Branch
3.4 Explain to the None 5 minutes Member

member/ member’s Service
representative the Representative,
content of the letter Public
and the action/s that Assistance
shall be taken by the Desk, MSS of
SSS. SSS Branch
4. Receive the 4.1. Scan and forward the None Member

acknowledgement supporting Service
letter and the documents submitted Representative,
presented/submitt by the filer to the Public
ed Ds. MSS Head for referral Assistance
to the concernedunit Desk, MSS of
SSS Branch
4.2 Review and transmit None 2 days MSS Head

the scanned
documents to the
concerned unit
4.3 File the hard copies of None Member

the submitted Service
supporting Representative,
documents for record Public
purposes. Assistance
Desk, MSS of
SSS Branch
TOTAL None 2 days and
25 minutes
217
MEMBER ELECTRONIC SERVICES
DEPARTMENT – External Services
218
32. Procedure in Filing of SS Sickness Notification (SN) through My.SSS
for Employer
Cash benefit paid to a member for the number of days of inability to work due to
illness/injury.
An Online facility that allows registered Employers to submit their employees’ SS sickness
notification through My.SSS
Office or Division: Member Electronic Services Department via My.SSS Portal at

www.sss.gov.ph
Type of Transaction: G2B - Government to Business
Who may avail: All qualified Employers registered at My.SSS
My.SSS Employer Account SSS website - https://www.sss.gov.ph
WIFI access or mobile data Internet Service Provider
CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE
Logs-in at My.SSS The employer None None Processed by the
Portal of the SSS log-in page of system
website the SSS
website is
displayed.
Selects the “Submit The system None None Processed by the

Sickness Notification” displays the SN system
under the Benefits Tab. Module.
Fills-in the required The system None None Processed by the

information in the SN displays the system
screen and click employee’s
“Proceed” to continue. encoded
sickness
information.
Uploads the required The system None None Processed by the

supporting documents displays the system
Medical Certificate screen of the
Hospital/Medical summary of
records if any details,
uploading of
required
219
supporting
documents, and
certification
portion of
Notification.
Clicks “Certify and System None None Processed by the

Submit” button to generates system
proceed. transaction
details
SSS shall send

an email
notification of
successful
submission to
both Employer
and Employee
through their
respective email
addresses.
Takes note of None None
generated transaction
details of successful
submission of SN
Medical None 5 days Medical Specialist,

evaluation of Medical Evaluation
retrieved claim Center (MS, MEC)
from General
Inbox
Employer and
Employee
shall be
notified of the
claim status
through their
respective
email
addresses
Medically
approved SS-
SN claims are
enqueued to
Employer’s
220
account for
advance
payment.
TOTAL None 5 days

Submission
of Maternity
Notification
(MN) under
SSS Website
for
Members
Notes:
1. Applications for SS Sickness benefits must be filed with the Social Security System within
five (5) days from receipt of notification from employee, unless hospitalized, then the
employer is given one (1) year from date of discharge to file both the notification and
reimbursement.
2. A rejected claim shall be construed as completion of a process. Compliance by the member
shall be treated as a new transaction and shall be generated a new Transaction Number.
3. All successfully filed SS-SN applications shall be enqueued to a General Inbox which shall
be available to all Medical Specialists nationwide.
4. The processing time (PT) for SS-SN claim ends once it is medically evaluated, unless the
claim is approved, then the count shall resume upon successful submission of SBRA up to
its settlement.
221
33. Procedure in Filing of EC Sickness Notification (SN) through My.SSS
for Employer
Cash benefit paid to a member for the number of days of inability to work due to illness/injury.
An Online facility that allows registered Employers to submit their employees’ EC sickness
notification through My.SSS

www.sss.gov.ph
Who may avail: All qualified Employers registered at My.SSS
Logs-in at My.SSS Employer’s log- None None Processed by the
Portal of the SSS in page of the system
website SSS website is
displayed.
Selects the “Submit The system None None Processed by the

Sickness Notification” displays the SN system
under the Benefits Tab. Module.
Encodes the member’s The system None None Processed by the

CRN or SS Number, validates the system
then click “Proceed” to encoded
continue employee
informationand
displays SN
screen
Fills-in the required The system None None Processed by the

information in the SN displays the system
screen and clicks employee’s
“Proceed” to continue encoded
sickness
information
222
Uploads the required The system None None Processed by the
supporting documents displays the system
Medical Certificate screen of the None
EC supporting summary of
documents, if Work- details,
Related is ticked, and uploading of
Hospital/Medical required
records if any supporting
documents, and
certification
portion of
Notification
Clicks “Certify and System None None Processed by the

Submit” button to generates system
proceed. transaction
details
An email
notification of
successful
submission shall
be sent to both
Employer and
Employee
through their
respective email
addresses.
Takes note of None None
generated transaction
details of successful
submission of SN
Medical None 5 minutes Medical Specialist,

evaluation of Medical Evaluation
retrieved claim Center (MS, MEC)
from General
Inbox
The Employer
and Employee
shall be notified
of the claim
status through
their respective
emails
223
Medically
approved EC-
SN claims are
transmitted
electronically to
the Processing
Center for
direct
settlement to
the member’s
nominated
disbursement
account.
TOTAL None 5 days
Notes:
1. Applications for EC Sickness benefits must be filed with the Social Security System within
three (3) years from occurrence of illness/injury.
3. All successfully filed EC-SN applications shall be enqueued to a General Inbox which shall
be available to all MSs nationwide. In case simultaneously filed, the MS who retrieved either
SN claim shall also evaluate its counterpart.
4. The processing time (PT) for EC claim ends once it is medically evaluated, except if the
claim is approved, then the count shall be continuous up to settlement of the claim.
224
34. Procedure in Filing of Sickness Benefit Claim Application (SBA)
Through My.SSS Portal for Self-Employed/Voluntary Member/Separated
from Employment
Cash benefit paid to a member for the number of days of inability to work due to illness/injury.
An Online facility that allows registered Self-employed/Voluntary Members and Member Separated
from Employment to submit their Sickness Benefit Application (SS and EC) through My.SSS

www.sss.gov.ph
Transaction:
Who may avail: Any SS member with at least three (3) monthly contributions before
the semester of contingency
Enrollment/Registration of MY.SSS SSS website (www.sss.gov.ph)
Account at the SSS Website
Internet/Wifi Access or Mobile data Internet Service Provider
Pre-requisite for Online filing:
Member must have a disbursement PESONet Participating Banks
account enrolled with SSS through the E-Wallet Participants
Disbursement Account Enrollment Remittance Transfer Companies (RTCs)
Module (DAEM) of the SSS Cash Payout Outlets (CPOs)
Website since the benefit will be
credited to the member’s disbursement SSS website (www.sss.gov.ph)
account
Please refer to Annex A for the list of
documentary requirements

CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE
Logs-in at My.SSS The member log-in None None Processed by
Portal of the SSS page of the SSS the System
website. website will be
displayed.
Selects the “Submit The system displays None None Processed by
Sickness Benefit the SBA Module. the System
Application” under
the Benefits Tab.
225
Fills-in the required The system displays None None Processed by
information in the the SBA screens. the System
SBA screen and
click “Proceed” to
continue.
Upload the required The system displays None None Processed by
supporting the summary of the System
documents and click details, uploading of
“I certify and submit” required supporting
button to proceed. documents, and
certification portion
of SBA.
Take note of the The system None None Processed by
generated transaction displays the the System
details of the transaction number
successful of the submitted
submission of SBA. SBA.
Email notification
shall be sent to the
client’s registered
email address
Medical evaluation 5 minutes
of retrieved claim
from General Inbox
Member shall be
notified of the
claim status
through email
Medically
approved SBA None
claims are
transmitted
electronically to the
Processing Center
for direct
settlement to the
member’s
nominated
disbursement
account.
Total None 5 days
226
Notes:
1. Applications for Sickness benefit for SEVM, OFW, Non-Working Spouse shall be subject to the
respective rule/s on notification of both Social Security System and Employee’s Compensation
Commission.
3. All successfully filed SBA shall be enqueued to a General Inbox which shall be available to all
MSs nationwide.
4. The processing time (PT) for SBA claim ends once it is medically evaluated, unless the claim
is approved, then the count shall be continuous up to settlement of the claim.
227
35. Procedure in Filing of Sickness Benefit Reimbursement Application
(SBRA) through My.SSS for Employer
A sickness benefit is a daily cash allowance paid for the number of days a member is unable
to work due to sickness or injury.

www.sss.gov.ph
Type of Transaction: G2B
Who may avail: All employers who have paid in advance the SS sickness benefit
to the qualified employees.
CHECKLIST OF REQUIREMENTS WHO/WHERE TO SECURE
Enrollment/Registration of MY.SSS SSS website (www.sss.gov.ph)
Internet/Wifi Access or Mobile data Internet Service Provider
Pre-requisite for Online filing:
Employer and employed member who will SSS website (www.sss.gov.ph)
certify/confirm the receipt of advance
payment of sickness benefit must be
registered in the SSS Website PESONet Participating Banks
Employer must have a disbursement emittance Transfer Companies (RTCs)/Cash
account enrolled with SSS thru the Payout Outlets (CPOs), for Household
Disbursement Account Enrollment Module Employers only
(DAEM) of the SSS Website for crediting
of the benefit to the employer’s
disbursement account. SSS website (www.sss.gov.ph)
With approved Sickness Notification (SN)

Login at My.SSS The employer log-in None None Employer
Portal of the SSS page of SSS
Website. website will be
displayed.
Under the Benefits The system None None Employer

Tab click “Submit SS displays the page
Sickness Benefit to enter employee’s
Reimbursement SSS Number.
Application (SBRA)”
Fill-in the The system None None Employer
employee’s SSS displays the list of
Number in the SS approved sickness
Sickness Benefit notification of the
228
Reimbursement employee for filing
Application and click of Sickness
“Search” button. Reimbursement
Benefit.
Choose the Claim The system None None Employer

Reference Number displays the
of approved information of
sickness notification members approved
and click “Proceed” sickness
button. notification.
Fill-in the required None None Employer
information needed
in the Sickness
Benefit
Reimbursement
Application screen
and click the
“Certification” tick
box to certify that the
information are true
and correct and click
“Submit” button to
continue submission.
Confirm the 6.1 On-screen None None Employer
submitted sickness message
reimbursement thru appears that
online by clicking the the SS SBRA
“OK” informing that is successfully
this action will send submitted with
the supplied Transaction
information to the Reference
system for Number (TRN),
processing of benefit date and time.
disbursement.
System generates
email notification
indicating the
details of the
successfully
submitted SBRA
with TRN, date, and
time.
System generates
229
notice of
confirmation for the
employee on the
amount of sickness
benefit advanced
by ER.
Processing of None 7 days Processor/SSO

SBRA and III/CEO II
issuance of LOI. SMEC Section,
Processing
Center (PC)
Treasury Division
Note:
Processing of
SBRA shall start
upon confirmation
of employee on the
receipt of advance
payment of
sickness benefit.
Total None 7 days
230
36. Procedure in Filing of Adjustment of SS Sickness Benefit
through My.SSS Portal for Employer
Request for adjustment is done by employer who was paid less based on SSS
computation or who has paid the employee a lesser amount than the actual amount
of sickness benefit.

www.sss.gov.ph
Type of G2B
Transaction:
Who may avail: All employers who paid in advance the amount of sickness
benefit to the qualified employee but were paid less by SSS or
have paid lesser amount to the employee.
1. Enrollment/Registration of My.SSS SSS website (www.sss.gov.ph)
Account at the SSS Website.
2. Internet/Wifi Access or Mobile data Internet Service Provider
3. Pre-requisite for Online filing:
 Employer and employed SSS website (www.sss.gov.ph)
member who will certify/confirm
the receipt of advance payment
of sickness benefit must be
registered in the SSS Website
 Employer must have a PESONet Participating Banks
disbursement account Remittance Transfer Companies
enrolled with SSS thru the (RTCs)/Cash Payout Outlets (CPOs), for
Disbursement Account Household Employers only
Enrollment Module (DAEM) of
the SSS Website for crediting of
the benefit to the employer’s
disbursement account. SSS website (www.sss.gov.ph)
4. Proof of advanced payment of

benefit to employee.
CLIENT STEPS
1.Login at My.SSS 1. The employer None None Employer
Portal of the log-in page of
SSS Website. SSS website
will be
displayed.
2. Select the 2. The system None None Employer
“Adjustment SS displays the
Sickness Benefit Adjustment of
231
Reimbursement SBRA
Application” Module.
under Benefits
Tab.
3. Fill-in the 3. The system None None Employer
required displays the
information in Adjustment of
the Adjustment SBRA
of SBRA screen Module.
including the
selected reason
for adjustment
and click
“Proceed” to
continue.
4. Upload the 4. The system None None Employer
supporting screen on the
documents and summary of
click “I certify details and
and submit” uploading of
button to required
proceed. supporting
documents
and
certification
portion of
Adjustment of
SBRA.
5. Take note of the 5.1 The system None None Employer

generated displays the
transaction transaction
details of number of
successful submitted
submission of adjustment for
Adjustment of SBRA. SSS
SBRA. shall send an
email
notification to
registered
email address
of client.
5.2 System
generates
232
notice of
confirmation
for the
amount of
sickness
benefit
advanced by
ER.
5.3 Processing of None 7 days Processor/SSO

request for III/CEO II
adjustment for SMEC Section,
SBRA and Processing
Center (PC)
issuance of
LOI. Treasury Division
Note:
Processing of
SBRA shall start
upon
confirmation of
employee on the
receipt of
advance
payment of
sickness benefit.
Total None 7 days
233
37. Procedure in Filing of Member Request for Adjustment of SS
Sickness Benefit Claim through My.SSS Portal for Self-Employed
(SE)/Voluntary Member (VM)/Member Separated from Employment
Request for adjustment is done by member who was paid less by SSS.
Office or Division: Member Electronic Services Department via My.SSS Portal

at www.sss.gov.ph
Who may avail: All SE/VM/Members Separated from employment who were
paid less by SSS.
1. Enrollment/Registration of My.SSS SSS website (www.sss.gov.ph)
Account at the SSS Website.
2. Member must have a disbursement Internet Service Provider
account enrolled with SSS thru the
Disbursement Account Enrollment
Module (DAEM) of the SSS Website
for crediting of the benefit.
3. Internet/Wifi Access or Mobile data
FEES
CLIENT STEPS TO BE
PAID
1. Login at My.SSS 1.The Member None None Member
Portal of the SSS log-in page
Website. of SSS
website will
be
displayed.
2. Select the 2.The system None None Member
“Adjustment SS displays the
Sickness Benefit Adjustment
Application” under of SBA
Benefits Tab. Module.
3. Fill-in the required 3. The system None None Member
information in the displays
Adjustment of SBA the
screen including the Adjustment
selected reason for of SBA
adjustment and click Module.
“Proceed” to
continue.
234
4. Upload the required 4. The system None None Member
supporting displays
documents and click the screen
“I certify and submit” on the
button to proceed. summary
of details
and
uploading
of required
supporting
documents
and
certification
portion of
Adjustment
of SBA.
5. Take note of the 5. The system None None Member
generated displays
transaction details the
of successful transaction
submission of number of
Adjustment of SBA. submitted
adjustment
for SBA.
SSS shall
send an
email
notification
to
registered
email
address of
client.
6. Processing None 7 days Processor/SSO

of request III/CEO II
for SMEC Section
adjustment Processing
Center (PC)
for SBA
and Treasury Division
issuance of
LOI.
Total None 7 days
235
38. Procedure in Filing of Maternity Notification (MN) through
My.SSS Portal for Employer and Self-Employed (SE)/Voluntary
Member (VM)
The Maternity Notification must be filed with SSS prior to contingency as a

requirement in the availment of maternity benefit.
Office or Division: Member Electronic Services Department via My.SSS Portal

at www.sss.gov.ph
G2B – Government to Business
Who may avail: All Qualified Employers/Members registered at My.SSS
1. My.SSS account user ID and password. Member/Employer
2. WIFI access Internet Service Provider
1. Login at 1. The Member None 5 minutes Employer/
My.SSS Portal log-in page Member
of the SSS of the SSS
Website. SSS website
website will (www.sss.gov.p
be displayed. h)
2. Select Maternity 2. My.SSS will None None
Notification from display the
the Transaction Maternity
type of the Main Notification
Menu module
3. Fill-in the required None None
information in the
maternity
notification screen
and click “Submit”
button
4. Copy the 4. My.SSS will None None
transaction number send an
issued as proof of email to the
the maternity Member
notification indicating the
submitted online transaction
details of the
submitted
maternity
notificatio
n.
236
5. Print the None None
acknowledgeme
nt page or the
email notification
sent to
you.
237
39. Filing Of Maternity Benefit Reimbursement Application (MBRA)
Through SSS Web For Employers (Non-Medical Claim)
Maternity benefit is granted to a female member who was unable to work due to
childbirth, miscarriage or emergency termination of pregnancy.

www.sss.gov.ph
Type of G2B
Transaction:
Who may avail: All employers who have paid in advance the amount of
maternity benefit to the qualified female employee and
registered at My.SSS
1. Enrollment/Registration of MY.SSS SSS website (www.sss.gov.ph)
 Employer and employed member SSS website (www.sss.gov.ph)
who will certify/confirm the receipt
of advance payment of maternity
benefit must be registered in the
SSS Website
disbursement account enrolled Remittance Transfer Companies
with SSS thru the Disbursement (RTCs)/Cash Payout Outlets (CPOs), for
Account Enrollment Module Household Employers only
(DAEM) of the SSS Website for
crediting of the benefit to the
employer’s disbursement account. SSS website (www.sss.gov.ph)
 Member must have successfully
submitted her Maternity
Notification (MN) prior to the date
of delivery. The MN which is to be
filed via the member's registered
My.SSS online account should be
properly acknowledged and
received by the System as a
requirement in the filing of the
Maternity Benefit Application after
the member's delivery date.

238
ACTIONS BE PAID TIME RESPONSI
BLE
1. Log-in at My.SSS 1. The employer None None Employer
Portal of the SSS log-in page of
website. the SSS
website will be
displayed.
2. Select the “Submit 2. The system None None Employer
Maternity Benefit displays the
Reimbursement MBRA Module.
Application” under the
Benefits Tab.
3. Fill-in the required 3.The system None None Employer
information in the displays the
MBRA screen and screens of
click “Proceed” to MBRA.
continue.
4. Upload the required 4. The system None None Employer

supporting documents displays the
and click “I certify and screen on the
submit” button to summary of
proceed. details and
uploading of
required
supporting
documents and
certification
portion of
MBRA.
5. Take note of the 5. The system None None Employer
generated transaction displays the
details of successful transaction
submission of MBRA. number of
submitted
MBRA and
sends email
notification to
registered email
address of
client.
NOTE: The
receipt of the
advance
239
payment shall
be
confirmed/certifi
ed by the
employee within
seven (7) days
from the date
email was sent
by SSS.
6. Processing of None 7 days Claims
MBRA and Processor
issuance of LOI III/CEO II
SMEC
Section, PC
Treasury
Division
Total None 7 days
240
ANNEX A
a. Child’s Certificate of Live Birth (CLB)/Certificate of Death (COD) duly

registered with the Local Civil Registrar (LCR) with corresponding Official
Receipt (OR), or Acknowledgement Receipt (AR) issued by the LCR, if the
filing date of MBA/MBRA is within six (6) months from the date of delivery; or




applicable.

for submission:

or
241
(a) Ultrasound;

physician:
v. Pregnancy test result;
vi. Ultrasound result;
vii. Histopathological Report; or
viii.Operating Room Record (ORR); and

iv. Medical Certificate;
v. Records of Consultation; or
vi. Clinical Abstract/Discharge Summary.
is applicable:



required.
2000
for submission:
242
available.
delivery.




the following:
from employment;
address; or
243
deceased

applicable:
payment.

244
type of delivery:
5. Delivery report;
occurred abroad; or
245
40. Filing of Maternity Benefit Reimbursement Application (MBRA) through
My.SSS Portal for Employers (Medical Claim)
Maternity benefit is granted to a female member who was unable to work due to miscarriage or
emergency termination of pregnancy (ETP).
Office or Division: My.SSS Portal at www.sss.gov.ph

Type of G2B
Transaction:
Who may avail: All employers who have paid in advance the amount of maternity
benefit to the qualified female employee and registered at My.SSS
 Employer and employed member SSS website (www.sss.gov.ph)
who will certify/confirm the
receipt of advance payment of
maternity benefit must be
registered in the SSS Website
disbursement account enrolled Remittance Transfer Companies (RTCs)/Cash
with SSS thru the Disbursement Payout Outlets (CPOs), for Household Employers
Account Enrollment Module only
crediting of the benefit to the SSS website (www.sss.gov.ph)
employer’s disbursement
account.
 Member must have successfully
submitted her Maternity
Notification (MN) prior to the date
of delivery. The MN which is to
be filed via the member's
registered My.SSS online
account should be properly
acknowledged and received by
the System as a requirement in
the filing of the Maternity Benefit
Application after the member's
delivery date.

246
website. the SSS website
will be displayed.
“Submit Maternity displays the
Benefit MBRA Module.
Reimbursement
the Benefits Tab.
3. Fill-in the required 3. The system None None Employer
continue.

required supporting displays the
documents and click screen on the
“I certify and submit” summary of
button to proceed. details and
uploading of
required
supporting
documents and
certification
portion of MBRA.
transaction details of transaction
successful number of
submission of submitted MBRA
MBRA. and sends email
notification to
registered email
address of client.
NOTE: The
receipt of the
advance
payment shall be
confirmed/certifie
d by the
employee within
247
seven (7) days
from the date
email was sent
by SSS.
6. Medical None 20 days Medical Specialist
evaluation and Medical Evaluation
processing of Center (MEC), SSS
MBRA and Branch Office;
issuance of LOI
Claims
Processor III
SMEC Section, PC
Treasury Division
Total None 20 days
248
ANNEX A
a. Child’s Certificate of Live Birth (CLB)/Certificate of Death (COD) duly registered

with the Local Civil Registrar (LCR) with corresponding Official Receipt (OR),
or Acknowledgement Receipt (AR) issued by the LCR, if the filing date of
MBA/MBRA is within six (6) months from the date of delivery; or




applicable.

for submission:

or
249
(a) Ultrasound;

physician:

is applicable:



required.
2000
for submission:
250
available.
delivery.




the following:
from employment;
address; or
251
deceased

applicable:
payment.

252
type of delivery:
5. Delivery report;
occurred abroad; or
253
41. Procedure in Filing of Adjustment of Maternity Benefit through My.SSS
Portal for Employers
Request for adjustment is done by employer who was paid less based on SSS computation or
who has paid the employee a lesser amount than the actual amount of maternity benefit.

Type of G2B
Transaction:
Who may avail: All employers who have paid in advance the amount of maternity
benefit to the qualified female employee but were paid less by SSS.


will be displayed.
“Submit Maternity displays the
Benefit MBRA Module.
Reimbursement
the Benefits Tab.
3. Fill-in the required 3. The system None None Employer
continue.

uploading of
required
supporting
254
documents and
certification
portion of MBRA.
submission of submitted MBRA
MBRA. and sends email
notification to
registered email
address of client.
NOTE: The
receipt of the
advance
payment shall be
confirmed/certifie
d by the
employee within
seven (7) days
from the date
email was sent
by SSS.
MBRA and Branch Office;
issuance of LOI
Claims
Processor III
SMEC Section, PC
Treasury Division
Total None 20 days
255
ANNEX A
The employer shall be required to submit online the scanned copy of the original
(colored) or certified true copy with good image quality of the following supporting
documents, whichever is applicable:
Reason for Required Documentary Requirements

Adjustment
1. Member is qualified as a. Any of the following documents issued by the Local
Solo Parent Government Unit (LGU) and signed by the Social Worker
and the City/Municipal Mayor shall be required for
submission:
ii. Certification/e-Certification of eligibility of the Solo
Parent, if the ID is not yet available.
b. The date of delivery must be within the validity period of

the Solo Parent ID/Certification/e-Certification of
Eligibility, except for first-time solo parent whose
document must have been issued within six (6) months
from the date of delivery.
c. Certification/e-Certification of eligibility must contain all

the necessary details as reflected in the Solo Parent ID
(e.g., name and address of solo parent, date of
validity/issuance, name and date of birth of child/ren).
2. Correction of Type of Any of the following documents issued by the
Claim from Normal to hospital/medical facility indicating the type of delivery:
Caearian Section 1. Operating room record (ORR);
Delivery 2. Surgical memorandum;
5. Delivery report;
6. Detailed invoice showing applicable charges, only if the
caesarian delivery occurred abroad; or
3. Correction of approved Any of the following:
number of days from 60 a. Child’s Certificate of Live Birth (CLB)/Certificate of Death
(normal delivery) or 78 (COD) duly registered with the Local Civil Registrar (LCR)
(Caesarian Section with corresponding Official Receipt (OR), or
Delivery) to 105 days Acknowledgement Receipt (AR) issued by the LCR, if the
filing date of MBA/MBRA is within six (6) months from the
date of delivery; or
256
b. Child’s CLB/COD issued by the Philippine Statistics
Authority (PSA) with corresponding OR or AR if the filing
date of MBA/MBRA is beyond six (6) months from the date
of delivery; or
c. Report of Child’s Birth/Death issued by the Philippine

Embassy/ Consulate General/PSA, or its equivalent
document issued in a foreign country with English
translation, if applicable.
4. Allocated leave credits The following documents shall be required for

not used due to submission, whichever is applicable:
separation from
employment of the a. If unemployed prior to and during the period of maternity
child’s father or leave: Duly notarized affidavit signed by the child’s father
qualified alternate or qualified alternate caregiver stating that he/she is
caregiver unemployed prior to and during the period of maternity
leave;
b. If the date of separation is prior to the date of delivery of

the member: Certificate of Separation from Employment
issued by the employer of the child’s father or qualified
alternate caregiver indicating the effective date of
separation; or
c. If the date of separation is after the date of delivery of the

member: Certificate/s issued by the employer of the child’s
father or qualified alternate caregiver indicating the
effective date of separation and that the maternity leave
credits allocated by the member were not used.
257
42. Procedure in Filing of Maternity Benefit Claim Application through
My.SSS Portal for Self-Employed/Voluntary Member/Member Separated
from Employment (Non-Medical Claim)
Maternity benefit is granted to a female member who was unable to work due to childbirth.

Type of G2C
Transaction:
Who may avail: All qualified female members registered at My.SSS.
 Member must have a PESONet Participating Banks
disbursement account enrolled E-Wallet Participants
with SSS thru the Disbursement Remittance Transfer Companies (RTCs)
Account Enrollment Module Cash Payout Outlets (CPOs)
account.

1. Log-in at My.SSS 1. The member None None Member
will be displayed.
2. Select the “Apply 2. The system None None Member
for Maternity displays the
Benefit” under the MBA Module.
Benefits Tab.
MBA screen and screens of MBA.
continue.
4. Upload the 4. The system None None Member

258
uploading of
required
supporting
documents and
certification
portion of MBA.
submission of MBA. submitted MBA
and sends email
notification to
registered email
address of client.
6. Processing of None 7 days Claims Processor
MBA and III/CEO II
issuance of LOI SMEC Section, PC
Treasury Division
Total None 7 days
259
ANNEX A





applicable.

for submission:

i. Result of pregnancy test duly signed by a physician/municipal health
officer; or
260
(a) Ultrasound;

physician:

is applicable:



required.
3. For qualified Solo Parents under RA 8972 or the Solo Parents’ Welfare Act
of 2000
and signed by the Social Worker and the City/Municipal Mayor shall be
required for submission:
261
ii. Certification/e-Certification of eligibility of the Solo Parent, if the ID is not
yet available.
whose document must have been issued within six (6) months from the date
of delivery.




of Undertaking Form duly administered by the SSS branch official/employee
or foreign representative authorized as administering officer, indicating the
was granted by the employer, provided that the reason for separation is any
of the following:
from employment;
address; or
262
female employees but cannot provide the required documents under
Section I.A since said employees did not return or report back to work after
deceased

applicable:
iii. Any of the following proofs of advance payment by the employer of the
SSS maternity benefit of the female member:
payment.

unemployment/separation from employment of the child’s father or
qualified alternate caregiver –The following documents shall be required for
submission, whichever is applicable:
b. If the date of separation is prior to the date of delivery of the member:

Certificate of Separation from Employment issued by the employer of the
child’s father or qualified alternate caregiver indicating the effective date of
separation; or
263
type of delivery:
5. Delivery report;
occurred abroad; or
264
43. Procedure in Filing of Maternity Benefit Claim Application through
My.SSS Portal for Self-Employed/Voluntary Member/Member Separated from
Employment (Medical Claim)
Maternity benefits granted to a female member who was unable to work due to miscarriage and
emergency termination of pregnancy (ETP).

Type of G2C
Transaction:
Who may avail: All qualified female members registered at My.SSS.
 Member must have a PESONet Participating Banks
disbursement account enrolled E-Wallet Participants
with SSS thru the Disbursement Remittance Transfer Companies (RTCs)
Account Enrollment Module Cash Payout Outlets (CPOs)
account.


will be displayed.
for Maternity displays the
Benefit” under the MBA Module.
Benefits Tab.
MBA screen and screens of MBA.
continue.
265
uploading of
required
supporting
documents and
certification
portion of MBA.
submission of MBA. submitted MBA
and sends email
notification to
registered email
address of client.
MBA and Branch Office
issuance of LOI.
and
Claims Processor
III/Corporate
Executive Officer I,
SMEC Section, PC
Treasury Division
Total None 20 days
266
ANNEX A





applicable.

for submission:

i. Result of pregnancy test duly signed by a physician/municipal health
officer; or
267
(a) Ultrasound;

physician:

is applicable:



required.
3. For qualified Solo Parents under RA 8972 or the Solo Parents’ Welfare Act
of 2000
and signed by the Social Worker and the City/Municipal Mayor shall be
268
ii. Certification/e-Certification of eligibility of the Solo Parent, if the ID is not
yet available.
whose document must have been issued within six (6) months from the date
of delivery.




of Undertaking Form duly administered by the SSS branch official/employee
or foreign representative authorized as administering officer, indicating the
was granted by the employer, provided that the reason for separation is any
of the following:
from employment;
address; or
269
female employees but cannot provide the required documents under
Section I.A since said employees did not return or report back to work after
deceased

applicable:
iii. Any of the following proofs of advance payment by the employer of the
SSS maternity benefit of the female member:
10)Proof of credit or transfer to the member’s bank account with
payment.

unemployment/separation from employment of the child’s father or
qualified alternate caregiver –The following documents shall be required for
submission, whichever is applicable:
b. If the date of separation is prior to the date of delivery of the member:

Certificate of Separation from Employment issued by the employer of the
child’s father or qualified alternate caregiver indicating the effective date of
separation; or
270
type of delivery:
5. Delivery report;
occurred abroad; or
271
44. Procedure in Filing of Adjustment of Maternity Benefit Claim Application
through My.SSS Portal for Self-Employed/Voluntary Member/Member
Separated from Employment
Request for adjustment is done by member who was paid less by SSS.

Type of G2C
Transaction:
Who may avail: SE/VM/Member separated from employment who was paid less by
SSS.

CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON

ACTIONS BE PAID G TIME RESPONSIBLE
will be displayed.
for Adjustment of displays the
Maternity Benefit” Adjustment of
under the Benefits MBA Module.
Tab.
Adjustment of MBA screens of
screen including the Adjustment of
selected reason for MBA.
adjustment and click
“Proceed” to
continue.
uploading of
272
required
supporting
documents and
certification
portion of
Adjustment of
MBA.
submission of submitted
Adjustment for MBA. adjustment for
MBA and sends
email notification
to registered
email address of
client.
6. Processing of None 7 days Claims Processor III
adjustment of SMEC Section, PC
MBA and
issuance of LOI. Treasury Division
Total None 7 days
273
ANNEX A
The member shall be required to submit online the scanned copy of the original (colored)
or certified true copy with good image quality of the following supporting documents,
Reason for Required Documentary Requirements

Adjustment
5. Member is qualified as d. Any of the following documents issued by the Local
Solo Parent Government Unit (LGU) and signed by the Social
Worker and the City/Municipal Mayor shall be
iii. Valid Solo Parent ID; or
iv. Certification/e-Certification of eligibility of the
Solo Parent, if the ID is not yet available.
e. The date of delivery must be within the validity

period of the Solo Parent ID/Certification/e-
Certification of Eligibility, except for first-time solo
parent whose document must have been issued
within six (6) months from the date of delivery.
f. Certification/e-Certification of eligibility must

contain all the necessary details as reflected in the
Solo Parent ID (e.g., name and address of solo
parent, date of validity/issuance, name and date of
birth of child/ren).
6. Correction of Type of Any of the following documents issued by the
Claim from Normal to hospital/medical facility indicating the type of delivery:
Caearian Section 8. Operating room record (ORR);
Delivery 9. Surgical memorandum;
12. Delivery report;
13. Detailed invoice showing applicable charges, only
if the caesarian delivery occurred abroad; or
7. Correction of approved Any of the following:
number of days from 60 d. Child’s Certificate of Live Birth (CLB)/Certificate of
(normal delivery) or 78 Death (COD) duly registered with the Local Civil
(Caesarian Section Registrar (LCR) with corresponding Official Receipt
Delivery) to 105 days (OR), or Acknowledgement Receipt (AR) issued by
the LCR, if the filing date of MBA/MBRA is within
six (6) months from the date of delivery; or
274
e. Child’s CLB/COD issued by the Philippine Statistics
Authority (PSA) with corresponding OR or AR if the
filing date of MBA/MBRA is beyond six (6) months
from the date of delivery; or
f. Report of Child’s Birth/Death issued by the

Philippine Embassy/ Consulate General/PSA, or its
equivalent document issued in a foreign country
8. Allocated leave credits not The following documents shall be required for
used due to separation submission, whichever is applicable:
from employment of the
child’s father or qualified d. If unemployed prior to and during the period of
alternate caregiver maternity leave: Duly notarized affidavit signed by
the child’s father or qualified alternate caregiver
stating that he/she is unemployed prior to and
during the period of maternity leave;
e. If the date of separation is prior to the date of

delivery of the member: Certificate of Separation
from Employment issued by the employer of the
child’s father or qualified alternate caregiver
indicating the effective date of separation; or
f. If the date of separation is after the date of delivery

of the member: Certificate/s issued by the
employer of the child’s father or qualified alternate
caregiver indicating the effective date of separation
and that the maternity leave credits allocated by
the member were not used.
275
45. Procedure in Filing of Disability Benefit Claim Application
Through the Member’s My.SSS account
Cash benefit granted to a member who becomes permanently disabled either partially or totally.
Office or Member Electronic Services Department via My.SSS Portal at

Division: www.sss.gov.ph
Transaction:
Who may avail: Any SS member with at least one (1) contribution six (6) months before
the contingency before the occurrence of disability and has not been
granted with any SSS final benefit or claim.
1. Enrollment/Registration of SSS Website at www.sss.gov.ph
MY.SSS Account at the SSS
Website
2. Internet/Wi-Fi Access or Mobile Internet Service Provider
data
3. Member must have a UMID Pay PESONet Participating Banks
Card enrolled as ATM or an E-Wallet Participants
approved disbursement account Remittance Transfer Companies (RTCs)
in the Disbursement Account Cash Payout Outlets (CPOs)
Enrollment Module (DAEM) in the
My.SSS portal.
4. Medical certificate, the validity of
which shall be six (6) months
from date of
issuance/accomplishment by the
attending physician. Hospital, Laboratory and Diagnostic Center
5. Other documentary requirement/s

as determined by the SSS.
CLIENT STEPS
1. Logs-in at The member log- None None Processed by the
My.SSS in page of the system
Portal of the SSS website is
SSS website displayed
2. Selects The system None None Processed by the
“Apply for displays the DCA system
Disability Module
276
Claim” at
Benefits tab
3. Fills-in the The system None None
information screen on the
in the DCA summary of
screen and details and
click uploading of
“Proceed” to required
continue supporting
documents and
certification
portion of DCA
4. Uploads the The system None None
supporting transaction
documents number of DCA.
5. Clicks “I None None

certify and
submit”
button to
proceed
6. Take note SSS shall send None None
the an email
generated notification to
transaction registered email
details of address of client.
successful
submission
of DCA.
Medical None 20 days Medical
evaluation&Medic Specialist,
al review, and Medical
processing of Evaluation Center
DCA (MEC)
and
DDR Section,
Processing
Center
277
Total None 20 days
Notes:
1. The procedure shall be for SS Disability claims until the EC Disability module
becomes available.
2. The rejection of a claim shall be construed as completion of a process. In the
event of compliance by the member, the claim shall be issued a new Transaction
Number to trigger the start of a new processing.
3. In case a claim is tagged as for MFS-PEI, MFS-Document Verification, and “For
medical/legal opinion”, Processing Time shall stop upon generation of email and shall
continue to be only upon encoding of result of MFS or Opinion.
278
46. Procedure Filing of Retirement Benefit Claim Application thru the
SSS Website
Retirement Benefit is a cash benefit either in monthly pension or lump sum paid to a retiree
who can no longer work due to old age.
Office or Division: Member Electronic Services Department via My.SSS

Portal at www.sss.gov.ph
Type of Transaction: G2C – Government to Citizen via SSS Website
Who may avail: 1. All employee-members who are at least sixty (60) to
sixty-four (64) years old and separated from
employment, except for underground/surface
mineworkers or racehorse jockeys;
2. All land-based Overseas Filipino Workers (OFWs) and
Voluntary Members (VMs) who are at least sixty (60)
years old upon the date of submission of claim;
3. All members who are at least sixty-five (65) years old
upon the date of online filing of claim.
CHECKLIST OF REQUIREMENTS WHERE TO
SECURE
A. PRE-REQUISITE FOR ONLINE FILING OF

APPLICATION
1. Must be registered in the SSS Website to be able to SSS WEBSITE at

apply for retirement benefit through the My.SSS Portal. www.sss.gov.ph
2. Must have an approved disbursement account with SSS
through the Disbursement Account Enrollment Module
(DAEM) of the SSS Website
Note: Member may submit his/her claim through the

My.SSS Portal of the SSS Website subject to the
following conditions:
 SS number is not a cancelled SS number;
 has no outstanding Stock Investment Loan
Program (SILP)/Privatization Loan
Program/Educational Loan/Vocational
Technology Loan balance. Outstanding loan
balance shall be for salary/calamity or Salary
Loan Early Renewal Program (SLERP) only;
 has no dependent child/children;
 has no dependent child/children under
guardianship;
279
 is not incapacitated, under guardianship, or
confined in an applicable institution such as
penitentiary, correctional institution or
rehabilitation;
 application not under Portability Law or Bilateral
Social Security Agreement;
 application not for adjustment or re-adjudication
of claim; and
 member is not an underground/surface
mineworker or a racehorse jockey.
B. ONLINE CERTIFICATION OF EMPLOYER
1. For employee-members who are 60 to 64 years old as

of date of retirement, the following conditions shall
apply:
 If with contribution/s within 12 months prior to the
month of retirement, request for online certification
of separation shall be sent to the employer.
 If with no contribution/s within 12 months prior to the
month of retirement, online certification of separation
shall not be required.
2. The certifying employer must be:

 With active status and registered in the SSS website;
and
 The latest employer of member per SSS record.
3. Notifications shall be sent to the certifying employer:

 Request for online certification of the date of
separation from employment;
 Acknowledgement of action taken by employer on
the request; and/or
 Expiration of request for employer’s certification.
4. Retirement benefit claims without the required online

certification of employer shall automatically expire after
ten (10) calendar days from successful online
submission. Member shall re-file his/her retirement
benefit claim.
PERSON
AGENCY FEES TO PROCESSIN
CLIENT STEPS RESPONSI
ACTIONS BE PAID G TIME
BLE
1. Visit the SSS website 1.1 The None Within 1 day Member
(www.sss.gov.ph) Member-
280
claimant log-
in page of the
SSS website
will be
displayed.
2. Logs in thru the 2.1 My.SSS will None None
My.SSS Service display the
Portal and clicks the Retirement
“Apply for Retirement Claim
Benefit” via Benefits Application
Menu. Module.
3. Reads instruction 1.1 My.SSS will None None

and encodes the display the
information details of button where
the claim. the personal
information
of the
member-
claimant can
be updated,
if necessary.
4. Answers Q and A. None None
5. Selects option to avail None None
advance 18 months
retirement pension, if
applicable.
6. Reads the 6.1 My.SSS will None None
Certification carefully validate all
and click the “Certify information
and Proceed” box to provided and
agree and proceed. check
eligibility to
the benefit.
6.2 My.SSS will
send an
email
notification
on the
following:
- certifying
employer
for
request
for online
certificatio
281
n of
member’s
date of
separatio
n from
employme
nt
- member
for the
successfu
l
submissio
n/
approval
of request
for online
certificatio
n and
assignme
nt of claim
to the
concerne
d branch
for
processin
g
7. Receives email or None None Member
checks My.SSS inbox
notification for the
notice from SSS:
- Acknowledgemen
t of action taken
by employer on
the request for
certification
and/or expiration
of the request for
employer’s online
certification
- Successful
submission and
assignment of
claim to
concerned
branch office for
processing; and
282
- Status of claim
(approval/
rejection)
7.1 Retrieves None Within 7 Processor/
and days SSO
evaluates III/CEO II,
retirement RDF
claim Section,
application in Processing
the IDDR Center
Benefit (PC)
System.
7.2 Checks the

following:
 member’
s
informati
on
(name,
date of
birth/
coverage
, SS
number
status,
members
hip/
coverage
status)
 posted
contributi
ons
(posted/
underpay
ment/abr
upt
increase/
valid/
invalid)
 employm
ent
history
 Pensions
(in-
process,
settled
claim)
283
 loans
(salary/
emergen
cy/
education
al, stock
investme
nt,
vocationa
l/
technical
loan
balance/s
) Within 3
 settled days
benefits
(overlapp
ing with
retiremen
t)
 Eligibility
to
retiremen
t benefit
 Pending
SSC
case
 Net
amount
of the
retiremen
t
(lumpsu
m
benefit) is
less than
the total
loan
balance
 Discrepa
ncies in
contributi
on
 overlappi
ng
benefits
284
(sickness
, disability
and
unemploy
ment)
 Encoded
date of
retiremen
t/
contingen
cy
 Settled
claim (in-
process/p
reviously
settled
claim)
 contributi
ons and
loan
balance
under
member’
s
cancelled
SS
number
are not
yet
transferre
d to the
retained
SS
number
per SSS
record
7.3 Performs the
following, as
necessary:
- returns
claim
folder to
branch for
submissio
n of
lacking
document
s
285
- posting of
loans
payment/c
ontribution
s
- updating of
membersh
ip status
- consolidati
on/
cancellatio
n of
multiple
SS
number
- correction
of date of
coverage/
member’s
name/date
of birth/
credited
years of
service
- manual
verification
of
contributio
ns
- request
statement
of loan
balances
- transfer
claims
from
cancelled
to retained
SS
number
- compute
employer
liability
- request for
personal
record
286
7.4 Encodes
applicable
data in the
Initial Death,
Disability
and
Retirement
(IDDR)
System for
batch
validation.
7.5 Views None Within 3 SSO IV,
encoded days CEO II,
retirement DDR
benefit claim. Section,
Processin
7.6 Reviews and g Center
validates & PC
thru the Head
Online
Review
Facility and
validates the
encoded
data.
7.7 Approves
processed 1 day
claim for
payment. Treasury
Division
7.8 Issuance of
Letter of
Instruction
(LOI).
287
47. Procedure in Filing of SS and EC Death Benefit Claim Application
thru the SSS Website
Death Benefit is a cash benefit granted either in monthly pension (for SS and EC) or lump sum
(for SS death only) paid to the beneficiaries of a deceased member.

www.sss.gov.ph
Type of Transaction: G2C via SSS Website
Who may avail: All qualified dependent legal spouses of deceased SSS members
who have not re-married, cohabited or entered in “live-in”
relationships before or after the members’ death.

APPLICATION
1. Must be issued an SS number and registered in SSS WEBSITE at www.sss.gov.ph

the SSS Website to be able to apply for the death
benefit claim through the My.SSS Portal.
through the Disbursement Account Enrollment
Module (DAEM) of the SSS Website
Note: Qualified beneficiaries may submit their

claim through the My.SSS Portal of the SSS
website subject to the following conditions:
 Has no dependent child/children;
 EC death benefit claim is not due to
illness/sickness requiring medical
evaluation;
 Deceased member has no outstanding
loan balance under the Stock Investment
Loan Program (SILP)/Privatization Loan
Program/Educational Loan/Vocational
Technology Program;
 is not incapacitated, under guardianship
or confined in an applicable institution
such as penitentiary, correctional
institution or rehabilitation center;
 claim is not under Portability Law or
Bilateral Social Security Agreement;
 claim is not for re-adjudication or has no
adjustment.
288
1. Death Certificate of deceased member duly LCR/PSA

registered with the Local Civil Registry (LCR) or
issued by the Philippine Statistics Authority
(PSA), if without settled funeral benefit
(scanned copy)
If member died abroad

- Death Certificate of deceased member
issued by the Vital Statistics Office/County of
Host Country or its equivalent or Report of
Death issued by the Philippine Embassy or
Consulate General shall be submitted.
2. Marriage Certificate of deceased member duly

LCR/PSA
registered with the LCR or issued by the PSA ,
if not reported in the deceased member’s
Personal Record (E1/E4/RS1/OW1/NW1)
and/or there is discrepancy in information
(scanned copy)
If married abroad
- Marriage Certificate issued by foreign
government or Report of Marriage issued
by the Philippine Embassy or Consulate
General
Note: Documents issued in a foreign country

should have English translation.
3. For additional supporting documents for EC

Death Benefit Claim, any of the following
document whichever is applicable:
- Report of Death (BPN-105) SSS BRANCH/SSS WEBSITE at
- Any of the following documents as proof www.sss.gov.ph
that cause of death is work connected:
 Pre-employment medical records, if
cause of death is due to illness
 Statement of duties and responsibilities
duly signed by the employer
 Mission/Job or Travel order duly signed
by the employer, if applicable
 Photocopy of page in company
logbook/record of accident signed by
the employer/printout of electronic file
289
 Police investigation report or
employer’s report of injury, death or
casualty spot report, if applicable
- Joint affidavit of two (2) co-workers of
deceased member who have personal
knowledge of the accident or injury and
attesting that said accident or injury which
caused the death of the member was work-
related, if company was already closed
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Visit the SSS website 1.2 The Member- None Within 1 day Claimant
(www.sss.gov.ph) claimant log-in
page of the SSS
website will be
displayed.
2. Logs in thru the 2.1 My.SSS will None None
My.SSS Service display the Death
Portal and clicks the Benefit Claim
“Apply for Death Application
Benefit” via Benefits Module.
Menu.
3. Reads instructions 3.1 My.SSS will None None
and update personal display the button
information details, if where the
necessary. personal
information of the
member-claimant
can be updated, if
necessary.
3.2 My.SSS will
display the fields
where the
information details
of the deceased
member shall be
encoded.
4. Selects “SS Death” or 4.1 My.SSS will None None
“EC Death”, display the date
whichever is and estimated
applicable. amount of monthly
pension if qualified
for pension or
amount of lump
sum benefit if
290
qualified for lump
sum benefit.
5. Encodes “SS number 5.1 My.SSS will None None
under other pension display the
benefit”. Disbursement
Account enrolled
through the same
portal.
5.2 My.SSS will
display the
uploading facility
for the
documentary
requirements.
6. Uploads the 6.1 My.SSS will None None
documentary display the
requirements. Certification.
7. Reads the 7.1 My.SSS will None None
Certification and display an on-
clicks “Certify and screen message
Proceed” to agree on the successful
and continue. submission of the
death benefit
claim.
8. Generate an 8.1 My.SSS will None None
acknowledge receipt validate all
with the details of the information
death benefit claim. provided and
check eligibility to
the benefit.
8.2 My.SSS will
display a prompt
message on the
successful
submission of the
death benefit
claim.
8.3 My.SSS will send
an email
notification on the
successful
submission of the
death benefit
claim.
9. Checks the None None
registered email
address for the
notification on
291
successful
submission of the
death benefit claim.
10. Checks the 10.3 Retrieves and None Within 8 days Processor/SS
registered email evaluates death O III/CEO II
address for the benefit claim DDR Section,
notification on Status application and Processing
of claim. the submitted Center (PC)
supporting
documents.
10.4 Checks the

following:
- Consistency of
information in
the online DCA
against
submitted
documentary
requirements/o
nline inquiry
database/retrie
ved
documents;
- Eligibility to
death benefit
- Completeness
of
documentary
requirements
- Member’s
information
against
submitted
documentary
requirements
or online
inquiry
database/
retrieved
documents;
- Contributions Within 7 days
(posted/
underpayment/
abrupt
increase/valid/
invalid)
292
- Details of
beneficiary/ies
- Pending SSC
Case, if any
- If cause of
death is work-
connected
- If for fact of
death
- If for referral to
other
concerned
SSS unit/s.
10.5 Performs the

following, as
necessary:
- returns claim
folder to
branch for
submission of
lacking
documents
- posting of
loans payment/
contributions
- updating of
membership
status
- consolidation/
cancellation of
multiple SS
number
- correction of
date of
coverage/mem
ber’s
name/date of
birth/credited
years of
service
- manual
verification of
contributions
- request
statement of
loan balances
293
- transfer claims
from cancelled
to retained SS
number
- compute
employer
liability
- If cause of
death is work-
connected
- If for referral to
other
concerned
SSS unit
10.6 Conducts the

following, if
applicable:
- fact of birth/
guardianship
- fact of
employment
- fact of
incapacitation/
guardianship
of member
dependent
10.7 Requests
membership
record, if
applicable.
10.8 Encodes None Within 3 days Processor/SS
applicable data in O III, DDR
the Initial Death, Section,
Disability and Processing
Retirement Center
(IDDR) System.
10.9 Reviews and None SSO IV, CEO
approves II, DDR
processed claim Section,
for payment thru Processing
the Online Center and PC
Review Facility. Head
10.10 Issues Letter of Within 1 day Treasury

Instruction (LOI). Division
294
295
1. In the absence of the Death Certificate

a. Certification of non-availability issued by the PSA/LCR or issued by foreign government
indicating that death records of the office/agency concerned is intact but there is no record of
death for the deceased member; and
b. Any one (1) of the following:
- Certification of death issued by the parish/church
- Certification of burial issued by the cemetery administrator
a. Certification of non-availability from PSA/LCR or issued by foreign government indicating that
marriage records of the office/agency concerned is intact but there is no record of marriage for
b. Certificate of marriage issued by the parish/church/ministry/congregation/sect/other religious
organizations/LGU/other person authorized to administer marriage or Alien Certificate of
Registration showing name of spouse

b.2.1 Affidavit/Certificate of solemnizing officer stating the following together with authority
to administer marriage, if applicable
- date of marriage
- place of marriage
b.2.2.1 If with children, birth certificate of at least two (2) children wherein under both
documents the names of parents and the date and place of marriage are
indicated

a. Certification of non-availability from PSA/LCR or issued by foreign government indicating that
birth records of the office/agency concerned is intact but there is no record of birth for the
requesting party; and
congregation/sect/other religious organizations (with date of birth of child and name of parents)

b.2 Any of the following documents where the name of dependent, date of birth and the name
of the parents are indicated:
296
Note:
a) Baptismal/dedication certificate or its equivalent certificate must bear the original
signature of the parish priest/head of church/ministry/congregation/sect/other religious
organizations or his authorized signatory.
congregation/sect/other religious organizations in lieu of baptismal certificate must
bear the date of birth and the name of the parents.
4. Additional document if deceased member is married abroad and has previous marriage in
the Philippines, whichever is applicable
certificate
b. Certificate of naturalization prior to marriage abroad and decree of divorce after acquiring foreign
citizenship, or its equivalent
5. Additional document if spouse has been separated in fact/legally separated from the
deceased member (not living as husband and wife)
a. Joint affidavit of two (2) persons preferably nearest relatives of the deceased member who have
personal knowledge of the separation stating the reason thereof and the fact of spouse’s
dependency for support upon the deceased member and that the surviving spouse must not be
the one who gave ground for the separation; or
b. Affidavit of surviving spouse with undertaking stating that he/she has no known relative of the
member or that surviving spouse is not in good terms with the deceased member’s relative; or
c. Court declaration that the member-spouse should continue to support the surviving spouse and
that the surviving spouse must not be the one who gave ground for the separation
6. Additional document for legally adopted children and birth certificate is without annotation
7. Additional document if dependent child is incapacitated

Medical certificate issued by the attending physician (with license number, contact number and
address of clinic/attending physician) within three (3) months from the date of filing of claim
confirmed/certified by the Medical Specialist of SSS Physical Examination Centers (PECs).
8. Additional document if dependent child is under guardianship

a. In-Trust for savings account
b. Member’s/Claimant’s Photo and Signature Card of guardian, if guardian has not been issued a
UMID card
c. Application for Representative Payee and Guarantor’s Bond Form, if guardian is other than the
surviving legal spouse of the deceased member
297
9. If dependent child is illegitimate and is not acknowledged by the deceased member in the
birth certificate (in case dependent child is not reported in member’s Personal Record)
a. Will
b. Statement made before any judicial or quasi-judicial proceedings
c. Any authentic writing signed by the father (e.g. letter, diary, or other document such as school
records, employment records and other public records)
d. Joint affidavit of two (2) persons preferably nearest relatives of the deceased member as proof
of acknowledgment/admission of paternity
e. Duly-received membership data record by other government agencies like Philhealth, Pag-IBIG,
GSIS, etc
10. Additional document for claimant other than primary beneficiary, and the surviving spouse
has abandoned the deceased member or cohabited/remarry or entered into a “live-in”
relationship before or after the death of the deceased member
Joint affidavit of two (2) persons preferably nearest relatives who have knowledge of the case
stating the reason thereof and the fact of the spouse’ dependency for support upon the
deceased member
11. If claimant is filing pursuant to an existing Bilateral Social Security Agreement (SSA)
a. Liaison forms as provided for under the Administrative Agreement of the Bilateral SSA with the
following information:
- claim application details; and
- insurance periods under the SS Law of other country
b. Photocopies of two (2) valid IDs of claimant certified by counterpart liaison agencies as provided
for under the Bilateral SSA, in lieu of the claimant’s photo and signature
12. Additional document if claimant is applying under the Portability Law

Certificate of total contributions issued by the GSIS including the period of contributions
298
50. Procedure in Filing of Funeral Benefit Claim Application through the
SSS Website
Funeral Benefit is a cash benefit granted to help defray the cost of funeral expenses upon
the death of a member, including permanently totally disabled member or retiree.
The funeral benefit shall be a reimbursement of the funeral expenses as indicated in the
proof of payment, but not to exceed the computed funeral benefit due.

www.sss.gov.ph
Who may avail:
For death of a member, permanent total disability pensioner or
retiree pensioner, claimants who paid for the funeral expense in
accordance with the following order of priority:
1. Surviving legal spouse; or
2. Child/ren, parent/s or any other natural person who can present proof
of payment, provided that:
a. the surviving legal spouse did not pay for the funeral expenses
or cannot be located; or
b. the legal spouse is deceased; or
c. the deceased member is single.
A. PRE-REQUISITE FOR ONLINE APPLICATION
1. Must be registered in the SSS Website. SSS Branch/SSS Website at

2. Must have an approved disbursement account www.sss.gov.ph
Enrollment Module (DAEM) in the My.SSS
Portal of the SSS Website.
1. Proof to establish SSS membership of

deceased member (Upload any one 1 of the
following): Member
 Social Security Card/Unified Multi-purpose
ID (UMID) card of deceased member Member
 Duly received SSS Records of deceased
member (e.g. E-1/RS-1/NW-1/ OW-1/E-4) Employer
 Employment Records with member’s SS
no. (e.g. company ID, payslip)
299
 Letter/Certification document with indicated
correct SS Number previously issued by SSS
SSS prior to the death of member.
2. Death certificate of deceased member duly

registered with the Local Civil Registry (LCR)/ LCR/PSA
issued by the Philippines Statistics Authority
(PSA) or Certification of Death issued and
signed by the authorized signatory of the Office
of the Civil Registry and bearing the official
seal
3. Official Receipt (OR) with BIR registration Funeral Parlor/Memorial

bearing the name of the claimant and the Service/Cemetery/Crematorium
deceased member (submit 1 original).
If filed by the surviving legal spouse
The following documents may be submitted in

lieu of OR:
a. Marriage Certificate issued by any of the LCR/PSA
following authorities:
- Local Civil Registrar (LCR) or
Municipal Civil Registrar (MCR); Foreign vital statistics office
- Philippine Statistics Authority (PSA);
- Foreign vital statistics office (with NCIP
English translation) if married abroad.
- National Commission on Indigenous
Peoples (NCIP) if deceased member
or pensioner is an Indigenous People Shari'a Court
(IP); or
- Shari'a Circuit Clerk of Court if
deceased member or pensioner is Claimant
Muslim; and
b. Online certification, stating that the

claimant - surviving legal spouse paid for
the funeral expenses.
If filed by claimant other than the surviving

legal spouse (Child/ren, parent/s or any other
natural person):
The following documents may be submitted in Funeral Parlor/Memorial

lieu of OR: Service/Cemetery/Crematorium
a. Certification of availment of memorial/
funeral insurance plan or any other
acceptable funeral expense paid by the
300
member or pensioner prior to his/her
death, may be submitted in lieu of OR (For
child/ren, parent/s or legal heir/s of the
deceased member or pensioner only).
b. Any of the following additional documents Claimant
shall be submitted together with the OR,
- Duly notarized waiver in favor of the Claimant
claimant duly signed by the surviving
legal spouse; or
- Duly notarized affidavit as attested by
two (2) disinterested persons, stating
that the surviving legal spouse did not LCR/PSA
pay for the funeral expenses or cannot
be located; or
- Death Certificate of the legal spouse
duly registered with LCR or issued by
the PSA, including Marriage
Certificate with the deceased member
or pensioner duly registered with the LCR/PSA
LCR or issued by the PSA, if the legal
spouse is already deceased; or
- Certificate of No Marriage Record
(CENOMAR) of the deceased
member or pensioner, if civil status of
the deceased member or pensioner is
single.
Please refer to the list below for the other/additional

BE PAID TIME RESPOSIBLE
1. Visit the SSS 1.1. The Member-claimant None Within 1 Day Member-
website log-in page of the claimant
(www.sss.gov.ph). SSS website will be
displayed. SSS Website
(www.sss.gov.ph)
2. Logs in through the 2.1. My.SSS will display None None Member-
My.SSS Portal and the Funeral Claim claimant
clicks the “Submit Application Module.
Funeral Claim
Application” via E-
Services Menu.
3. Reads instructions 3.1. My.SSS will display None None
and update personal the button where the
information details, if personal information
necessary. of the member-
301
claimant can be
updated, if necessary.
4. Provides all the 4.1. My.SSS will validate None None

following information all information
of the deceased provided and check
SSS member and eligibility to the
clicks “Proceed”: benefit.
- SS
Number/C.R.N.
- Surname and
Given Name.
- Date of Birth.
- Date of Death;
and
- Amount of
Funeral
Expense/s.
5. Provides the 5.1. My.SSS will display None None
following the enrolled
information, if disbursement account
qualified: in the Disbursement
- Civil Status of the Account Enrollment
deceased Module (DAEM).
member.
- Relationship with
the deceased
member; and
- Preferred
disbursement
account.
6. Uploads the None None
following supporting
documents:
- Proof to establish
SSS membership
of deceased
member.
- Death certificate
of deceased
member; and
- Proof of defrayal
of funeral
expenses, if
applicable.
7. Reads the 7.1. Automatic assignment None None
Certification of the funeral benefit
carefully and claim filed online to
302
certifies by clicking the concerned SSS
the “Submit” button branch office based
to agree and on the registered
proceed with the mailing address of
submission of claim member-claimant.
application.
7.2. My.SSS will send an
email notification on
the following:
- Successful
submission and
assignment of
claim to the
concerned branch
office for
processing; and
- Status of claim
(approval/
rejection).
8. Checks email for the None None
notice from the SSS
on the following:
- Successful
submission and
assignment of
claim to the
concerned branch
office for
processing; and
- Status of claim
(approval/
rejection).
8.1. Retrieves FCA and None Within 5 days Team
documentary Head/Section
requirements Head, MSS,
submitted online. SSS Branch
8.2. Establishes SSS

membership of
deceased member by
checking the proof of
membership
submitted.
8.3. Checks the following:

 proper
accomplishment of
the online FCA
303
 alterations/
erasures in
submitted
documents.
 completeness of
submitted
documentary
requirements.
 consistency of
information in SSS
forms and
documentary
requirements
 consistency of
deceased
member’s data in
the FCA as against
the Online Inquiry,
including alpha
search
 employment history
 pending SSC case
 eligibility of the
deceased member
to the benefit thru
the Eligibility
Inquiry-Funeral
Benefit.
8.4. Forwards the FCA to

the Jr./Sr. MSR to
initiate request for
death, if applicable.
8.5. Requests verification

applicable. Jr./Sr. MSR,
- Retrieves the List MSS, SSS
of Funeral Benefit Branch
Claims for
verification of fact
of death.
- Inputs relevant
details in the Fact
of Death Request
304
Module and
submits request.
8.6. Conducts verification

applicable.
- Prepares request
for verification of
fact of death.
- Visits at least one
of source of
information
- Conducts
interview/gathers
information from
the selected source
to verify/confirm
the death of
member.
- Prepares report
based on the result
of the fact of death
conducted.
8.7. Encodes fact of death

result, if applicable.
- Inputs the fact of
death result in the
Fact of Death
Verification Report
Module.
- Recommends if the
claim is for
payment or not for
payment based on
the fact of death
result.
8.8. Submits in the SSS

Funeral System the
funeral claim record
for review of Team
Head/Section Head.
8.9. Reviews online the

encoded data against Team
CA and documentary Head/Section
305
requirements through Head, MSS,
the Prooflist for SSS Branch
Reviewer Module.
8.10. Acquires result of fact

of death conducted, if
applicable.
- Checks the Fact of
Death Verification
Report through the
Inquiry Module of
the SSS Funeral
System.
- Evaluates result of
the fact of death.
- Confirms
recommendation/re
sult of fact of death
report.
8.11. Submits the reviewed

funeral claims in the
SSS Funeral System
for approval,
correction, rejection,
or deletion, whichever
is applicable.
8.12. Issues Letter of 1 day Treasury

TOTAL None 7 days
306
A. Death Certificate
In the absence of the Death Certificate, submit the following:

1. Certification of non-availability issued by LCR and PSA; and
2. Any one (1) of the following:
- Certification of Death issued by the Parish/Church
- Certification of Burial from the Cemetery Administrator
If member died and buried/cremated abroad

 Death certificate issued by the Vital Statistics Office/County of Host Country or its equivalent
If member died abroad and buried/cremated in the Philippines

 Death certificate issued by the Vital Statistics Office/County of Host Country or its
equivalent/PSA
Note: For death certificate not written in English language, official English translation from the
Department of Foreign Affairs/Philippine Embassy is required.
B. Proof of defrayal of funeral expense
If original Official Receipt (OR) is not available (e.g. lost, original copy submitted to other agency),
submit any of the documents below:
 Certified true copy of OR; or
 Certification issued by the funeral parlor/memorial service indicating the details of payment in
defrayal of funeral expenses of the deceased member.
In lieu of Official Receipt, submit (original copy):
If Memorial/Insurance was in the name of the deceased member (deceased member is the plan
holder), submit the document below (for child/ren, parent/s or legal heir/s of the deceased member
or pensioner only):
 Certification of Availment from the memorial/insurance plan company
If Memorial/Insurance was in the name of the claimant (claimant is the plan holder), submit the
document below:
 Certification of Availment from the memorial/insurance plan company indicating the name of
deceased member, claimant and date of death; and
 Proof of payment for memorial/funeral insurance plan indicating the name of claimant.
307
C. Additional Documentary Requirements:
Certificate of Registration showing name of spouse.

b.2.1 Affidavit/Certificate of solemnizing officer stating the following together with
authority to administer marriage, if applicable
- date of marriage
- place of marriage
b.2.2.1 If with children, birth certificate of at least two (2) children wherein under
both documents the names of parents and the date and place of
marriage are indicated
that birth records of the office/agency concerned is intact but there is no record of birth for
parents)

b.2 Any of the following documents where the name of dependent, date of birth and the
name of the parents are indicated:
Note:
a) Baptismal/dedication certificate or its equivalent certificate must bear the
original signature of the parish priest/head of
church/ministry/congregation/sect/other religious organizations or his
authorized signatory.
308
congregation/sect/other religious organizations in lieu of baptismal certificate
must bear the date of birth and the name of the parents.
3. Additional document if deceased member is married abroad and has previous marriage
in the Philippines, whichever is applicable.
certificate
4. Additional documents for legally adopted children and birth certificate is without
annotation.
309
51. Procedure in Filing of Unemployment Benefit Claim Application thru the SSS
Website for covered employees including Kasambahays and Sea-based
Unemployment benefit is a cash benefit granted to covered employees including Kasambahays

and Overseas Filipino Workers (OFWs) who are involuntarily separated from employment.

www.sss.gov.ph
Who may avail: All qualified covered employees, including Kasambahays, and Overseas
Filipino Workers (OFWs) who are involuntarily separated from
employment who are not over sixty (60) years of age, except:
- In the case of an underground or surface mineworker, not over fifty
(50) years old; or
- In the case of a racehorse jockey, not overfifty-five (55) years old.
APPLICATION THROUGH THE SSS WEBSITE My.SSS at http://www.sss.gov.ph
1. Must be registered in the SSS Website.
B. ONLINE CERTIFICATION OF EMPLOYER My.SSS at http://www.sss.gov.ph
1. The certifying employer must be:

- With active status and registered in the
My.SSS portal; and
- the latest employer of the member prior to
involuntary separation per SSS record.
2. The correctness of the details of the

member’s involuntary separation shall be
confirmed by the certifying employer prior to
the Electronic Certification of Involuntary
Separation by the Department of Labor and
Employment under the DOLE-SSS Joint
Memorandum Circular No. 001 dated 22
December 2021.
3. The following are required to upload the

corresponding documentary requirements:
310
 if the status of the certifying employer is
inactive/terminated/retired, or the
certifying employer is not yet registered in
the My.SSS portal, as of the date of filing
of the unemployment benefit claim;
 with pending illegal termination case;
 land-based OFWs; and
 involuntary separation is due to
termination of employment by the
employee due to any of the just causes
under Article 300 (b) [285] of P.D. No. 442
or the Labor Code of the Philippines, as
amended and renumbered.
4. List of documentary requirements

 Notice of Termination of Employment
issued by the employer or duly notarized
Affidavit of Termination of Employment in
the absence of Notice of Termination of
Employment
 Certificate of Pending Case, if applicable
C. APPLICATION FOR ELECTRONIC

CERTIFICATION OF INVOLUNTARY
SEPARATION FROM DEPARTMENT OF DOLE/POLO/DMW Office/Website
LABOR AND EMPLOYMENT (DOLE)/
PHILIPPINE OVERSEAS LABOR OFFICE
(POLO)/DEPARTMENT OF MIGRANT
WORKERS (DMW)
Provide/submit the following:

1. Transaction number;
2. One (1) valid identification document with
signature and photo;
3. Copy of Notice of Termination of Employment
issued by the employer or Duly Notarized
Affidavit of Termination of Employment, in the
absence of Notice of Termination of
Employment; and
Note: For OFWs, the Affidavit of Termination

of Employment should be supported by
an Employment Contract verified by the
POLO and/or proof of OFW’s arrival to
the Philippines such as stamp of arrival
by the Bureau of Immigration in the
OFW’s Passport or other similar
documents.
311
4. Certificate of Pending Case, if applicable.
The member shall file his/her application for the

Electronic Certification of Involuntary Separation
either at the following DOLE/POLO/DMW office
or its online facility:
1. For local employee/Kasambahay: DOLE
Field/Regional Office where the
employer/company is located; and
2. For land-based/sea-based OFWs: DOLE or
DMW Field/Regional Office where the OFW
reside, or POLO where foreign employer
operates.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Visits the SSS 1.1. The Member log -in None 1 Day Member-claimant
website page of the SSS
(www.sss.gov.ph) website will be SSS Website
displayed. (www.sss.gov.ph)
2. Logs in through the 2.1. My.SSS will display None None
My.SSS Service the Unemployment
Portal and clicks the Claim Application
“Apply for Module.
Unemployment
Benefit” via E-
Services Menu.
3. Reads instruction 3.1. My.SSS will display None None
and update the the button where the
personal information personal information
details, if necessary. of the member-
claimant can be
4. Reads instruction None None
and provides the
date of involuntary
separation
5. Reads instruction
and provide/select
and confirm the
- Employer name;
- employment
category:
covered
employee
312
(including
Kasambahay),
mineworker,
racehorse jockey,
sea-based or
land-based OFW
- Agency to apply
for certificate of
involuntary
separation
- Preferred office
- Involuntary
separation
reason
For exception cases,

uploads the required
supporting docs.
6. Confirms and None None
certifies the
following:
- Summary of
member’s data,
contact details
and preferred
disbursement
account
- granting
authorization to
SSS to deduct
from future
benefits the
amount of claim
in case of
overlapping
benefits,
misrepresentation
, or fraud
- Member’s
consent (the
information
collected shall be
accessible to
DOLE for its
electronic
certification of the
involuntary
separation)
313
7. Submits 7.1. My.SSS will send an None None
unemployment email notification to
benefit claim Member on the
application. successful submission
of the application with
instructions to
proceed with the
application for
electronic Certification
of Involuntary
Separation from
DOLE/POLO/DMW.
8. Awaits email None None
notification from SSS
on the successful
submission of the
application with
information that the
claim shall proceed
to the employer for
details of the
involuntary
separation and that a
notification shall be
sent once the
employer has
successfully certified
the details of the
involuntary
separation and that
they shall proceed
with the application
for electronic
Certification of
Involuntary
Separation from
DOLE/POLO/DMW.
Note: claims with

uploaded
documentary
requirements under
no. 5 shall be
instructed to proceed
with the application
for electronic
Certification of
314
Involuntary
Separation from
DOLE/POLO/DMW.
9. Proceeds to the None Within 2 Days
preferred DOLE/
POLO/DMW office.
10. Provides the None None
following:
- Transaction
number in the
SSS email
notification
- One (1) valid ID
with signature
and photo
- Copy of Notice of
Termination of
employment
issued by the
employer/duly
notarized
Affidavit of
Termination of
Employment
- Certificate of
pending case, if
applicable
10.1 DOLE/POLO/DMW None Within 3 Days DOLE/POLO/
shall perform the DMW Certifier
following:
- evaluate
application
following existing
guidelines
- verify/confirm
details indicated in
the submitted
documents (over
the counter and
uploaded) against
Establishment
Report submitted
by employers/
companies to
DOLE/DMW
- check if the
applicant has
passed through the
315
SSS online filing
process using its
access to the SSS
UB Web
Application System
- encode details and
certify the
involuntary
separation of the
applicant
- print DOLE
Certification of
Involuntary
Separation, as
requested by the
applicant
- verifies involuntary
separation of
employee with
other
DOLE/POLO/DMW
offices, if
necessary.
10.2 Issues DOLE

Certification of
Involuntary
Separation.
10.3 Issues Letter of Within 1 day Treasury Division
Instruction (LOI).
13. Awaits notification on 13.1 My.SSS will send an None None
the confirmation/ email notification to
issuance of the Member -
electronic claimant indicating
Certification of the result/status of
Involuntary UB claim application.
Separation via e-
mail, online or over-
the-counter at
preferred
DOLE/POLO/DMW
office.
Total 7 days
316
For Employee Member with inactive/terminated/retired certifying employer or certifying employer is

not yet registered in the My.SSS portal, as of the date of filing of the unemployment benefit claim:
Notice of Termination of Employment issued by the employer, or duly Notarized Affidavit of

Termination of Employment, in the absence of Notice of Termination of Employment.
For Employee Member with pending illegal termination case or with involuntary separation due to
termination of employment by the employee due to any of the just causes under Article 300 (b) [285]
of P.D. No. 442 or the Labor Code of the Philippines, as amended and renumbered.
1. Notice of Termination of Employment issued by the employer, or duly Notarized Affidavit of

Termination of Employment, in the absence of Notice of Termination of Employment;
2. Certificate of Pending Case (for exception case under Section III.1.b) and/or Police Report
(for exception case under Section III.1.d), if applicable.
317
52. Procedure in Filing of Unemployment Benefit Claim Application thru the
SSS Website for Land-Based Overseas Filipino Workers (OFWs)
Unemployment benefit is a cash benefit granted to covered employees including Kasambahays

and Overseas Filipino Workers (OFWs) who are involuntarily separated from employment.

www.sss.gov.ph
Who may avail: All qualified covered employees, including Kasambahays, and
Overseas Filipino Workers (OFWs) who are involuntarily separated
from employment who are not over sixty (60) years of age, except:
- In the case of an underground or surface mineworker, not over
fifty (50) years old; or
- In the case of a racehorse jockey, not overfifty-five (55) years old.
APPLICATION THROUGH THE SSS WEBSITE
1. Must be registered in the SSS Website. My.SSS at http://www.sss.gov.ph
B. APPLICATION FOR ELECTRONIC

CERTIFICATION OF INVOLUNTARY DOLE/POLO/DMW Office/Website
SEPARATION FROM DEPARTMENT OF
LABOR AND EMPLOYMENT (DOLE)/
PHILIPPINE OVERSEAS LABOR OFFICE
(POLO)/DEPARTMENT OF MIGRANT
WORKERS (DMW)
Provide/submit the following:

1. Transaction number;
2. One (1) valid identification document with
signature and photo;
3. Copy of Notice of Termination of Employment
issued by the employer or Duly Notarized
Affidavit of Termination of Employment, in the
absence of Notice of Termination of
Employment; and
318
Note: For OFWs, the Affidavit of Termination of
Employment should be supported by an
Employment Contract verified by the
POLO and/or proof of OFW’s arrival to
the Philippines such as stamp of arrival
by the Bureau of Immigration in the
OFW’s Passport or other similar
documents.
4. Certificate of Pending Case, if applicable
The member shall file his/her application for the

Electronic Certification of Involuntary Separation
either at the following DOLE/POLO/DMW office or
its online facility:
a. For local employee/Kasambahay: DOLE
Field/Regional Office where the
employer/company is located; and
b. For land-based/sea-based OFWs: DOLE or
DMW Field/Regional Office where the OFW
reside, or POLO where foreign employer
operates.
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBL
TIME
PAID E
1. Visits the SSS 1.1 The Member log -in None 1 Day Member-
website page of the SSS claimant
(www.sss.gov.ph) website will be
displayed. SSS Website
(www.sss.gov.p
h)
2. Logs in through the 2.1 My.SSS will display None None
My.SSS Service the Unemployment
Portal and clicks the Claim Application
“Apply for Module.
Unemployment
Benefit” via E-
Services Menu.
3. Reads instruction and 3.1 My.SSS will display None None
update the personal the button where the
information details, if personal information
necessary. of the member-
claimant can be
4. Reads instruction and None None
provide/select and
319
confirm the following
information:
- Employer name;
- employment
category: covered
employee
(including
Kasambahay),
mineworker,
racehorse jockey,
sea-based or land-
based OFW
- Agency to apply
for certificate of
involuntary
separation
- Preferred office
- Involuntary
separation reason
5. Confirms and certifies None None
the following:
- Summary of
member’s data,
contact details and
preferred
disbursement
account
- granting
authorization to
SSS to deduct from
future benefits the
amount of claim in
case of overlapping
benefits,
misrepresentation
or fraud
- Member’s consent
(the information
collected shall be
accessible to DOLE
for its electronic
involuntary
separation)
320
6. Submits 6.1 My.SSS will send an None None
unemployment benefit email notification to
claim application. Member on the
successful submission
of the application with
instructions to
proceed with the
application for
of Involuntary
Separation from
DOLE/POLO/DMW
7. Awaits email None None
notification from SSS
on the successful
submission of the
application with
instructions to proceed
with the application for
of Involuntary
Separation from
DOLE/POLO/DMW.
8. Proceed to the None Within 2 Days
preferred
DOLE/POLO/DMW
office.
9. Provides the following: None None
- Transaction
number in the SSS
email notification
- One (1) valid ID
with signature and
photo
- Copy of Notice of
Termination of
employment
issued by the
employer/duly
notarized Affidavit
of Termination of
Employment
- Certificate of
pending case, if
applicable
321
9.1 DOLE/POLO/DMW None Within 3 Days DOLE/POLO/
shall perform the DMW Certifier
following:
- evaluate
application
following existing
guidelines
- verify/confirm
details indicated in
the submitted
documents against
Establishment
Report submitted
by employers/
companies to
DOLE/DMW
- check if the
applicant has
passed through
the SSS online
filing process using
its access to the
SSS UB Web
Application System
- encode details and
certify the
involuntary
separation of the
applicant
- print DOLE
Certification of
Involuntary
Separation, as
requested by the
applicant
- verifies involuntary
separation of
employee with
other
DOLE/POLO/
DMW offices, if
necessary.
9.2 Issues DOLE

Certification of
Involuntary
Separation.
322
9.3 Issues Letter of Within 1 day Treasury
10. Awaits confirmation/ 10.1 My.SSS will send an None

issuance of electronic email notification to None
Certification of the Member -
Involuntary Separation claimant indicating
via e-mail, online or the result/status of
over-the-counter at UB claim application.
preferred DOLE/
POLO/DMW office.
Total 7 days
For OFW Member

Termination of Employment, in the absence of Notice of Termination of Employment.
2. The Affidavit of Termination of Employment should be supported by an Employment Contract,
as verified by the concerned Department of Migrant Workers (DMW) office, and/or proof of
OFW's arrival in the Philippines, such as stamp of arrival by the Bureau of Immigration in the
OFW's passport or other similar documents.
For member with pending illegal termination case or with involuntary separation due to termination
of employment by the employee due to any of the just causes under Article 300 (b) [285] of P.D. No.
442 or the Labor Code of the Philippines, as amended and renumbered.

Termination of Employment, in the absence of Notice of Termination of Employment;
2. Certificate of Pending Case (for exception case under Section III.1.b) and/or Police Report
(for exception case under Section III.1.d), if applicable.
323
53. Procedure in Filing of Pension Loan Through My.SSS Portal (Online)
Pursuant to SSC Resolution No. 389-s. 2020 dated 22 July 2020, as amended by SSC
Resolution No. 464-s. 2020 dated 09 September 2020 approving the revised implementing
guidelines for online application of pension loans for retiree pensioners and to provide them
with safer, faster, more convenient and economical means of filing their pension loans and to
hasten the digitization of loan processes to comply with the requirements of the Ease of Doing
Business and Efficient Government Services Delivery Act of 2018 or Republic Act No 11032
through streamlining, simplification, and automation of loan processes, the following
guidelines and procedures shall be observed.

Who may avail: Retiree pensioners with the following
Qualification Requirements:
 Must be eighty-five (85) years of
age or below at the end of the last month
of loan term;
Note: the age of the retiree pensioner

at the time of loan application should
not exceed eighty-five (85) years as
illustrated below:
Payment Age at the Time

Term of Availment
months
months
months
 Must have no deductions, such as

outstanding loan balance, benefit
overpayment to SSS, etc., from his/her
monthly pension;
 Must have no existing advance
pension under the SSS Calamity Package;
and
 Must be receiving his/her regular
monthly pension for at least one (1) month
and status of pension is “Active”
324
Note: If the retiree pensioner availed
the 18 months advance pension,
he/she must be receiving his/her
regular monthly pension for at least one
(1) month.

(Note: Prior registration to the SSS Website
or My.SSS is a must. Otherwise, the retiree-pensioner
may file the PL Over the Counter
I. Basic Requirements
A. The retiree-pensioner must be registered with the  SSS Website (My.SSS)

SSS Website (My.SSS) to facilitate online filing of
pension loan;
B. The retiree-pensioner must have current and  Any service provider/telco of choice
active mobile number; and by the pensioner
C. The retiree-pensioner must have at least one of
the following:
 Valid UMID-ATM enabled ID Card; or  SSS

 Valid UBP QuickCard with Savings Account  UnionBank of the Philippines (upon
Number registered with SSS; or Initial availment of PL through OTC
 Valid Pension Savings Account Number transaction)
registered with SSS (upon implementation  Any PESONet participating bank of
of PESONEt payment facility) choice of the pensioner duly accredited
or authorized by SSS upon filing of
application of retirement benefit
Note: Online application of PL is available

only for loan renewal; initial application
is still applied and processed Over the
Counter in the branches
CLIENT STEPS AGENCY FEES PROCESSIN PERSON
ACTIONS TO BE G TIME RESPONSIBLE
PAID
1. Log in to 1. The system
the My.SSS account using theautomatically asks
registered username and password for password of the None 1 minute Pension Loan
of the retiree pensioner retiree pensioner Borrower (PLB)
2. Click the E-Services Tab and 2. The system None 30 seconds PLB
choose “Apply for Pension Loan” automatically
directs the retiree-
pensioner to the
PL application page
and displays the
325
options on number
of months to be
applied for and the
corresponding
computation
3. Choose the desired PL amount4. The system None 30 seconds PLB
displayed on screen by clicking theautomatically
“submit” button below thedirects to the PL
computation of the desired details page
option
4. Check all the PL application4. The system None 2 minutes PLB
details and tick the small box at theautomatically direct
lower left portion of thes to the Disclosure
Acknowledgement, Authorization Statement Page
and Agreement box screen whichshowing the loan
means that the retiree pensioneramount, deductions
agrees to the following: and net proceeds
 Amount of the PL as written
in the Disclosure Statement;
 Monthly deduction
corresponding to the monthly
amortization from monthly pension;
and
 Terms and Conditions of the
Pension Loan.
5. Click the DisclosureNote: After clicking None 1 minute PLB
Statement and download or print a the “Submit
copy Pension Loan” tab,
6. Close the Disclosurethe system
Statement page to activate the automatically sends
Submit Pension Loan button andto the retiree
click “Submit Pension Loan” pensioner a
notification of
successful
submission of the
PL application. An
email notification
containing the PL
details shall also be
sent to the retiree
pensioner’s
registered email
address.
Online applications
submitted after 5:00
PM (Philippine
326
Local Time) shall be
processed on the
next working day.
7. Wait for the crediting of the None Within 5 Disbursing
Pension Loan proceeds working days Bank/Channel
TOTAL None 5 days & 5
minutes
327
54. New Voluntary Provident Fund (WISP Plus) Enrollment
The New Voluntary Provident Fund is a provident fund that offers all types of SSS Members a
safe, competitive, convenient and tax-free savings scheme, so they can earn more compared to
regular savings or time-deposits and receive additional benefits during retirement.

www.sss.gov.ph
Type of Transaction: G2CGovernment to Citizen
Who may avail: All SSS Members with My.SSS Account

My.SSS Member Account My.SSS at member.sss.gov.ph
WIFI access or mobile data
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIB
BE PAID TIME
LE
1. Visit the My.SSS 1.3 The system None 3 seconds Processed
portal displays the Login by
(member.sss.gov.p page. the system
h)
2. Provide User ID The system

and password then validates the login
click “Sign In” of the Member.
3. Mouse-over 2.1 For enrolled None 3 seconds Processed

“SERVICES” then member, the system by
click “Enroll to displays that the system
WISP Plus” from member is already
the list. enrolled in the WISP
Plus
2.2. For unenrolled

member, the
system displays
the “VIEW TERMS
AND
CONDITIONS”
link.
4. Click the “VIEW 3.1 The system will None 10 minutes Processed
TERMS AND display the WISP by
CONDITIONS” link. the system
328
Plus Terms and
Conditions.
5. Read the Terms
and Conditions and 3.2. The system
click the “I Accept” displays the
button. congratulatory
message.

and 6
seconds
329
55. Online SSS Number Issuance in My.SSS
Allows applicants to obtain an SSS Number online.

www.sss.gov.ph
Type of Transaction: G2C–Government to Citizen
Who may avail: Individual members such as Prior Registrant, Self-employed
(SE)and Overseas Filipino Workers (OFW)
CHECKLISTOFREQUIREMENTS WHERETOSECURE
WIFI accessor mobile data My.SSS at http://www.sss.gov.ph
AGENCY FEES PROCESSING PERSONRESPO

CLIENTSTEPS
ACTIONS TOBEPA TIME NSIBLE
ID
1. Visit the SSS 1.1. The system None Processed
website displays the bythe
home page system
https://www.sss.gov.ph of the SSS
website.
2. Click the check 2.1 The system None Processed
box “I am not a displays bythe
robot” and verify captcha. system
the captcha.
3. Scroll down and 3.1. The None Processed

mouse-over on the system bythe
“APPLY FOR AN directs the system
SS NUMBER registrant to
ONLINE” box and the Social
click the link “No Security
SSS number yet? Number
Get it here!”, click Application. 2 minutes
“here” then “Start”.
4.Supply the needed 4.1. The system None Processed

information. validates the bythe
provided system
information.
330
5. Access the 5.1 The system None Processed
continuation link redirects the bythe
that was sent to member to system
the applicant’s other fields
registered email to be filled
address up.
6.Supply the required 6.1 The system None Processed
information from records all bythe
Basic Information the system
up to Beneficiaries information
Information provided by
correctly. the
registrant.
7. Review and correct 7.1. The system None Processed

filled out electronic displays all bythe
registration form. the system
information
for final
review of the
registrant. 2 minutes
8. Click “Generate SS 8.1. The system None Processed

Number” button. displays the bythe
SSS number system
of the
registrant.
9. Access the 9.1. The system None Processed

registered email sends an bythe
address. email system
containing
Personal
Record Form
and SS
Number Slip.
9.2. The system

will also
send an
email to
register in
the My.SSS
Member
account.
331
10. Click the 10.1 The system None Processed
registration link enables the by the
for the My.SSS member to system
Member access the
Account and My.SSS
supply the last Member
six (6) digits of Account.
CRN/SS
Number and
preferred
password.
332
56. My.SSS Registration for Member Account
Register Members in the SSS website to gain exclusive access to their SSS records and
do online transactions.

www.sss.gov.ph
Type of Transaction: G2C–Government to Citizen
Who may avail: Individual members such as Employed, Voluntary Members
(VM), Self-employed(SE) and Overseas Filipino Workers(OFW)
With at least one (1) contribution and has My.SSS at http://www.sss.gov.ph
date of coverage
AGENCY FEESTOBE PROCESSING PERSON
CLIENT STEPS ACTIONS PAID TIME RESPONSIBLE
1. Visit the 1.1. The None Processed by
SSS system the system
Website displays
www.sss.gov.ph, the
verify the captcha Login page.
and click “Member”
under “Portal”.
2. Click “Not yet 2.1 The system None Processed by
registered in directs the the system
My.SSS? Click member to
Here” found in the 1 minute
the
Member Login registration
page page.
3. Certify that you 3.1 The system None Processed by
have read the validates the the system
reminders and information
click provided by
“Proceed”. the Member
against
Accomplish all SSSrecords.
the required
fields and
provide the
information as
reported to
SSS.
333
4. For Registration 4.1. The system None Processed by
Reference, displays eight the system
select one (8)registration
(1)information, options.
as reported to
SSS.
*Refer to the table

below for the list of
options to register.
5. Provide the 5.1 The system None Processed by
captcha as it is processes the system
shown, then check the
on the box of“ I registration
accept the Terms of the
of Service” and member.
click the “Submit”
button.
6.Access the 6.1 For None 15minutes Processed by the
registered email successful system
address for a
confirmation email registration, an
sent by SSS activation link
will be emailed
of the
member’s
account.
For
unsuccessful
registration,
a notification
will be
emailed
indicating the
reasons for
rejection and
suggestions
to
Successfully
register.
7. Access the link in 7.1. The system None Processed by the
the notification activates the system
email and account of
activate the the Member
account by and displays
providing the last the page to
334
6 digits of nomination 30 Seconds
CRN/SS Number of password.
that was used in
registration.
8. Assign your 8.1. The system None None Processed by the
preferred ensures system
password, security of
confirm access to the
password and Member’s
click “Submit”. account and
will prompt to
type the
assigned
password
twice.
16 minutes
TOTAL None and 30
seconds
335
Options to register in the SSS Website
a. Savings Account Number/ Citibank Cash Card / UBP Quick Card / UMID – ATM Saving
Account Number Registered in SSS
b.Mobile Number Registered in SSS
c. UMID CARD
c.1 UMID CARD Pin Code
c.2 Mother's Maiden Name reported in the E6- UMID Card Application Form
d.Employer ID/Number Household Employer ID Number
e. Paid Payment Reference Number/SBR No./Payment Receipt Transaction Number

f. Date of Loan with Existing Loan Balance
g. Transaction Number shown in your Personal Record/Unified Multi-purpose ID (UMID) Application
(E-1/E-6) (for those who applied online for SS number from December 10, 2020 onwards)
h. Check Number of any monthly pension of retiree/disability pensioner who is receiving the pension
benefit through check.
336
57. Membership Records Inquiry in the SSS Website
My.SSS is an online service portal that allows SSS members exclusive access to their
contributions and membership records.
A member may inquire membership information, benefit information, Sickness-Maternity-
Employees’ Compensation Benefit, loan information, contribution payment details, benefit
claims eligibility and checklist of required documents

www.sss.gov.ph
Who may avail: Individual members such as Employed, Voluntary and Self-
employed members and Overseas Filipino Workers)
1. My.SSS accounts user ID andp assword.
2. WIFI access (Internet Connection) My.SSS at https://www.sss.gov.ph
CLIENT STEPS AGENCY TO BE TIME RESPONSIBLE
ACTIONS PAID
1. Visit the 1.1. The None 3 Seconds Processed
SSS Member by the
Website login page of System
https://www.sss.go the SSS
v website will
.ph be displayed.
2. Log-in to the SSS 2.1 The System None 1 minute Processed
Website with display the by the
My.SSS account answer to the System
user ID and requested
password. Mouse- service
over “E-services”
and click “Inquiry”
from the list.
Select the desired
service available
in My.SSS
*Refer to the table
below for the
types of services
available
TOTAL None 1 minute and
3 seconds
337
Types of Services Information/transaction to be displayed
Displays the following:

Member Information
 Actual Premiums (ContributionTable)
 Member Details
 Employment History
 SSS ID Card
 SSS Servicing Branch
Benefit Displays the status of the following claims

and benefits:
 Claims Info
 Monthly Pension Payment History
 13th Month Pension History
 Pension Loan
 Claims Clearance
 Tracer Log
 Claims Maintenance
 Benefit Increases Information
 Unemployment Benefit Claims
Sickness, Maternity, Displays the status of the following:
Employee’s Compensation
Benefit  Sickness Benefit
 Maternity Benefit
 EC Medical Benefit
 Maternity Notification
 MEDVS
Displays Loan Status/Loan Information,
Loans Educational Loan Status/Information, Loan
OTC Payment and Loan Restructure
Information.
Displays the contribution payment details
Contribution Payment Details consisting of the following:
 Self-Employed Actual Premiums

 Voluntary Members Actual Premiums
 Household Employers Actual Premiums
 FlexiFund
 Contribution OTC Payment
 Actual Premiums(PRN)
338
 Displays the computation of the estimated
Benefit Claims Eligibility claim of Benefits: Death Pension, SS
Funeral, Partial Disability, and Total
Disability
 Displays the computation of the sickness

and maternity benefit.
Checklist of Required Documents Displays requirements for the following SSS

benefits:
 EC Medical Reimbursement
 Death Claim
 Disability Claim
 Funera lClaim
 Maternity Claim
 Retirement Claim
 Sickness Claim
339
58. Filing of Salary Loan Application in My.SSS for Self-Employed,
Online facility of the My.SSS that allows the SSS members (Self-Employed, Voluntary
Members, and Overseas Filipino Workers) to apply for salary loan.

www.sss.gov.ph
Who may avail: All qualified contributing Self-employed/Voluntary Member or
Overseas Filipino Workers
1. My.SSS accounts user ID and password.
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY
ACTIONS
1. Visit the 1.1. The Member None 3 Seconds Processed by
SSS login page of the System
Website the SSS
website will be
https://www.sss.gov.ph displayed.
2. Log-in to the SSS 2.1 The None 15 seconds Processed by
Website with System the System
My.SSS account performs
user ID and the
password. following:
Mouse- over “E-
services” and a. For eligible
click “Apply for members,
Salary Loan” My.SSS
from the list of (Facility)
services. will
proceed
with the
electronic
form of the
application
of salary
loan.
b. For
ineligible
members,
My.SSS
340
(Facility)
will show
the
reasons for
rejection of
the loan
application
3. For Members with 3.1 The System None Processed by
Activated UMID- display the the System
ATM or Union UMID-ATM
Bank of the Bank and
Philippines Quick Bank Account
Card, proceed to Number.
the next step.
For Members The System

without UMID- display the
ATM and without mailing
Union Bank of the address of the
Philippines Quick member. 1 minute
Card, review
mailing address.
*Go to My.SSS
Beta to update
local mailing
address
4. Select the 4.1. The System None Processed by
preferred loan direct the the System
amount, check “I Member-
agree to the borrower to
Terms and the Loan
Conditions”, click Disclosure
“Done and click Statement.
“Proceed”.
5. View and save 5.1 The None Processed by

Loan Disclosure System the System
Statement and displays
click “Submit”. the
confirmatio
n page. 1 minute
341
6. Review the 6.1 The System Processed by
Loanable amount, displays the the System
net proceeds, loan
mailing address information
and Certification, and
Agreement and Certification,
Promissory Note. Agreement
Then click and
“Proceed”. Take Promissory
note also of the Note and the
number. number.
7. Open your 7.1. The System None 1 minute Processed by
registered will send an the System
email email to
address and the Member
check the indicating
notification email the
sent by SSS as transaction
confirmation for number of
the successful Salary Loan
submission of Application.
Salary Loan
Application.
and
18 seconds
342
59. Filing of Salary Loan Application in My.SSS for Employed Members
An online facility of the My.SSS for the Employed members to apply for salary loan.

www.sss.gov.ph
Who may avail: All qualified Employed SSS Members
1. Visit the SSS 1. The Member None 3 Seconds Processed by
Website login page of the the System
https://www.sss.gov.ph SSS website will
be displayed.
2. Log-in to the SSS 2.1 The None Processed by

Website with System the System
My.SSS account performs
user ID and the
password. following:
Mouse- over “E-
services” and  For eligible
click “Apply for members,
Salary Loan” My.SSS
from the list of (Facility)
services. will
proceed
with the
electronic
form of the
application
of salary
loan.
 For
ineligible
members,
My.SSS 1 minute
(Facility)
will show
the
reasons for
343
rejection of
the loan
application.
3. Select the preferred 3.1. The System None Processed by

loan amount. display a the System
drop- down
menu for
the available
loanable
amounts
.
4. For Members with 4.1. The System None Processed by
enrolled Bank display a the System
Account, provide drop- down
the preferred menu
disbursing bank containing
account in the the Member’s
“Choose saving enrolled bank
account” field. accounts.
a. For Members
with Union
Bank of the
Philippines
Quick Card
that is enrolled
in the My.SSS,
select the
enrolled UBP
savings
account.
*For UBP
Quick Card
Holders that
are not yet
enrolled in the
My.SSS, refer
to 2 Bank
Enrollment in
My.SSSfor
instructions.
344
b. For Members b. The
with UMID System
activated as display the
ATM, proceed UMID-
to the next ATM Bank
step. and Bank
Account
Number.
c. For Members c. The System
without UMID state that
as ATM and the loan
without proceed will
enrolled bank be released
account, check through
mailing check to be
address if it is mailed at
updated. the
addres
s
below.
5. Select the Certifying 5.1 The System None 1 minute Processed by
Employer, if display a drop- the System
applicable. down menu
listing the
latest three (3)
employers of
the Member.
For Employers The System
with other display a
branches, select drop- down
the Certifying menu
Employer Branch containing
Location. the
Employer’s
Branch
office
6. Check “I agree 6.1 The System None Processed by
to the Terms direct the None the System
and Member-
Conditions”, borrower to
Click “Done” the
and click Loan
“Proceed” Disclosure
Statement.
345
7. View and save 7.1. The None 1 minute Processed by
Loan Disclosure System the System
Statement and displays
click the
“Submit”. confirmatio
n
page.
8. Review the 8.1. The System None Processed by
Loanable amount, displays the None the System
net proceeds, loan
mailing address information
and Certification, and
Agreement and Certification,
Promissory Note. Agreement
Then click and
“Proceed”. Take Promissory
note also of the Note and the
number. number.
9. Open your 9.1. The System None 1 minute Processed by the
registered email will send an System
address and check email to the
the notification Member
email sent by SSS indicating the
as confirmation for transaction
the successful number of
submission of Salary Loan
Salary Loan Application.
Application.
and
3 seconds
346
60. Generation of Payment Reference Number in My.SSS (PRN) for Members
Contributions
An online facility for the members to generate Payment Reference Number (PRN) for the
electronic Collection System (e-CS) to facilitate the real-time recording/ posting of SSS
contribution payments.

www.sss.gov.ph
Who may avail: Self-Employed/Voluntary/Overseas Filipino Worker
Members with My.SSS Account
My.SSS Member Account SSS website - https://www.sss.gov.ph
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Access the SSS 1.1. Validates the None 3 seconds Processed by
website and log in User ID and the system
to account password given
and displays the
SSS Website: homepage of the
www.sss.gov.p Members
h account.
2. Click “Payment 2.1 System None 3 seconds Processed by
Reference displays the the system
Number” following:
a. For initial
PRN
Generation,
the
Generate
PRN Button
will appear
b. For
subsequent
PRN
Generation,
a system
generated
PRN will
appear
347
a. For initial PRN The System
generation: performs the
following actions:
Provide the System generates 3 minutes Processed by
following and displays the System
information: Statement of
 Membership
Account
Type (Voluntary, (SOA) with the
Self- corresponding
employed and Payment Reference None None
OFW) Number (PRN)
 Applicable
month/s and
year/s to be paid
 Amount of
contribution per
month.
 For OFW Member
- if a Flexi Fund
member: enters
the desired
amount to be paid
for Flexi Fund
contribution
b. For subsequent None None

generation of
PRN:
b.1 System
b.1 If without
automatically
changes on the
generates a
Amount of
Statement of
contribution and
the applicable Account (SOA)
with
months to be
corresponding
paid.
Payment
Reference
Number (PRN)
for the
applicable
month of
payment
348
b.2 System
b.2 If there is
generate and
change in the
displays a new
amount of
Statement of
contribution and
Account (SOA)
applicable
with
months to be
corresponding
paid, click
Payment
“Generate PRN”
Reference
and provide the
Number (PRN)
following
for the given
information:
applicable
 Membership month of
Type (Voluntary, payment
Self- employed
and OFW)
 Applicable
month/san
d
year/s to be paid
 Amount of None None
contribution
per month.
 For OFW
Member
- if a Flexi Fund
member: enters
the desired
amount to be
paid for Flexi
Fund
contribution
3. Member can save None None Processed by
and print the the system
Statement of
Account (SOA)
and
6 seconds
349
61. Generation of Payment Reference Number (PRN) in My.SSS for
Members Loan Payments
electronic Collection System (e-CS) to facilitate the real-time recording/ posting of SSS short-
term loan payments.

www.sss.gov.ph
Who may avail: Self-Employed/Voluntary/Overseas Filipino Worker
Members with My.SSS Account
FEES
CLIENT STEPS AGENCY ACTIONS TO BE PROCESSING PERSON
1. Access the SSS 1. Validates the None 30 seconds Processed by the

website and log in to User ID and system
account password given
and displays the
SSS Website:
homepage of the
www.sss.gov.ph
Membersa
ccount.
None
2. Selects “Payment 2. System displays 3 seconds Processed by the
Reference Number the following: system
(PRN)” from the
Menu, then, clicks i. Active Loan/s
“Loan” from the sub- with PRN (For
menu the Month)
A. If No Changes
in the “Amount
to be Paid”
Column
2 seconds
- Clicks the button
“PRN”
a.1. Generated 3 seconds
- Prints the PRN “PRN”
a.2. PRN file for

Note: Member has the printing or
350
option to print or save save
the PRN as pdf by
clicking the
“Destination” button
None
B. If “Amount to
be Paid
”Column will
be Changed
- Edits the “Amount b.1. Updated PRN

to be Paid” amount 60 seconds
- Clicks the “SAVE” 2 seconds

button
3 seconds
b.2. Generated
- Clicks the button SAVED PRN
“PRN”
b.3. PRN file for 3 seconds
- Prints the PRN printing or
saving
43 seconds
351
62. Procedure in Filing of Maternity Notification (MN) for Self-Employed
(SE)/Voluntary Member(VM)/Overseas Filipino Workers (OFW)
An online facility that allows the female members of the SSS to submit their Maternity
notification. This facility is for Self-Employed/Voluntary Member/ OFW/ Non-working Spouse
only.

www.sss.gov.ph
Who may avail: All qualified Female Member (Self-Employed/Voluntary/OFW/Non-Working
Spouse)
1. Visit the SSS 1.1. The Member login None 3 Seconds Processed by
Website page of the SSS the System
https://www.sss.gov website will be
.ph displayed.
2. Log-in to the SSS 2.1 The System None 15 seconds Processed by

Website with performs the the System
My.SSS account following:
user ID and
password. Mouse- a. For qualified
over “E-services” members, the
and click “Submit System display
Maternity the screen where
Notification” from member will
the list of services. provide the
expected date of
* Only Female delivery and
Member may submit allocation of
Maternity portion of her
Notification. maternity leave
credits.
352
b. For unqualified
members, the
System display a
notice stating
only qualified
members can
submit maternity
notification and
advise to visit
SSS Branch for
queries.
3. Provide expected 3.1 The System display None Processed by

date of delivery a drop-down menu of the System
month, day and year.
4. Select whether the 4.1. The System display None Processed by

member will allocate an option for the the System
a portion of her member to select if
maternity leave they want to allocate
credits or not. portion of her 1 minute
maternity leave
credits.
a. For the member a. The system

who wants to displays the
allocate a encoded
portion of information
maternity leave
credits, click
“Yes” then
provide how
many days shall
be allocated, full
name of the one
receiving the
allocated leave
credits, and their
relationship.
b. For the member b. The System

who does not disable the part
want to allocate of allocation of
a portion of her portion of
maternity leave maternity leave
credits, click credits.
“No”.
353
5. Review all provided 5.1 The System display None None Processed by
information then the transaction the System
click the “Submit” number.
button and take
note of the
transaction number.
6. Open your 6.2 The System send an None 1 Minute Processed by

registered email email to the Member the System
address and check indicating the
the notification transaction details of
email sent by SSS the submission of
as confirmation for maternity notification.
the successful
submission of
maternity
notification.
TOTAL None 2 minutes and

18 seconds
354
63. Submission of Retirement Claim Application through My.SSS
Online facility on the My.SSS website for the member’s online submission of retirement
claim application.
Office or Division: Social Security System

Who may avail: All qualified Members

1. Visit the SSS 1.1. The Member login None 3 Seconds Processed by
Website page of the SSS the System
https://www.sss.gov.ph website will be
displayed.
2. Log-in to the SSS 2.1 The System displays None 15 seconds Processed by
Website with the application of the System
My.SSS account retirement claim page.
user ID and
password. Mouse-
over “E-services”
and click “Submit
Retirement
Application” from
the list of services.
3. Review the None 5 Seconds Processed by

Employment the System
History. Click the
“Proceed” button if
all details are
correct.
For Members with

correction in their
Employment
History, visit any
SSS Branch for
correction.
355
4. For applicants 5.1. My.SSS (Facility)
without redirects the applicant
disbursement to thethe SSS
account enrolled website.
with SSS, click
“here” to choose
from the following
payment channels
where the benefit
will be credited:
a. Bank Account
in PESONet
participating
banks; and
For applicants
with enrolled
savings account
number, proceed
to the next step.
My.SSS (Facility) displays

the form to be filled-up by
the applicant.
356
5. For members who 5.1. The system displays None 5 Seconds Processed by
worked as an a question about the System
underground/ Member’s
surface mine worker employment.
or a racehorse
Members who answered
jockey for at least
“Yes” will have to submit
five (5) years either
their retirement claim
continuous or
application to any SSS
accumulated, click
Branch.
“Yes” then
“Proceed” buttons.
For members who
did not work as
abovementioned,
click “No” then
6. For members who 6.1. The system displays None 5 Seconds Processed by
have dependent a question about the System
legitimate, Member’s
legitimated or dependents.
legally adopted,
illegitimate child/ Members who
children who is/are answered “Yes” will
unmarried, not have to submit their
gainfully employed retirement claim
and has not application to any SSS
reached 21 years Branch.
old or if over 21
years old, he is
congenitally
incapacitated, click
“Yes” then
Otherwise, click
“No” then “Proceed”
7. For Members 7.1 The system display None 5 Seconds Processed by

eligible for online information of the the System
submission of retirement claim of the
retirement Member.
application, review
the confirmation
screen displaying all
the details regarding
retirement then click
the “Proceed”
357
button.
a. For Members a. The system None None

eligible for displays a
retirement message advising
application but the Member to
answered “Yes” personally go to
for both branch and submit
questions, kindly all requirements.
go to the
nearest SSS
branch to submit
documentary
requirements.
b. For Members b. The system

that are displays the
ineligible for rejection reasons.
retirement,
application will
be rejected.
8. For Members 8.1. The system displays None 5 Seconds Processed by

whose UMID is not a drop-down menu for the System
an ATM, select the Members to select
bank branch and their bank branch and
provide savings fill-out the field of
account number savings account
number.
For Member whose The system displays

UMID is an ATM, the details of the
the bank details will UMID-ATM
be automatically
displayed.
9. Select whether 9.1. The system display None 15 Seconds Processed by

member will avail option for the the System
the 18 months Members should they
advance pension by wish to avail 18
clicking “Yes” or months advance
“No” then click pension and a
“Proceed” button. message prompt will
appear.
10. Review all 10.1. The system None 30 Seconds Processed by

information displays the the System
provided. If all
358
information is true, transaction number
click the “Certify &
Proceed” button
and take note of the
transaction number.

28 seconds
359
64. Simulated Retirement Benefit Calculator in My.SSS
Enable Members to check his/her simulated/estimated benefits based on their latest

posted contributions.

www.sss.gov.ph
Who may avail: All
My.SSS Member Account My SSS at http://www.sss.gov.ph
1. Visit the SSS 1.1. The system None Processed by
Website displays the Login the system
www.sss.gov.ph page.
Provide User ID and The system

password then click validates the login
“Submit” of the Member.
2. Mouse-over “E- 2.1 The system None 1 minute Processed by

SERVICES” then processes the the system
click “Simulated request
Retirement
Calculator” from the
list.
3. View the simulated 3.1 The system None Processed by

retirement table. displays page the system
containing the
simulated
retirement table,
.
TOTAL None 1 minute
360
65. Request of Member’s Records through My.SSS
Enable Members to request for a copy of his/her membership records (e.g. Personal Record
(E-1), Member’s Data Amendment Form (E-4), Self-Employed Data Records (RS- 1), Non-
Working Spouse Record (NW-1) and Flexi-Fund for OFW (OW-1/Flexi-Fund Enrollment
Form).

www.sss.gov.ph
Who may avail: Individual members such as Employed, Voluntary Members (VM), Self-
employed (SE) and Overseas Filipino Workers (OFW)
My.SSS Member Account My SSS at http://www.sss.gov.ph
1. Visit the SSS 1.1. The system displays None 3 seconds Processed by the
Website the Login page. system
(www.sss.gov.ph)
Provide UserID and The system validates

password then click the login credentials
“Submit” of the Member.
2. Mouse-over “E- 2.1 The system displays None 10 Seconds Processed by the
SERVICES” then the list of record/s. system
click “Request
Records” from the
list.
3. Click the 3.1 The system prompts None 5 Seconds Processed by the
appropriate box of processes the system
the record/s being request and displays
requested then click an onscreen
the “Submit” transaction number.
4. Open your 4.1. The system sends None 1 Minute Processed by the
registered email an email to the system
address and check Member’s registered
the email email address
confirmation sent by indicating the
SSS. transaction details of
the requested of
record/s.
TOTAL None 1 minute and 18

seconds
361
66. Bank Enrollment in My.SSS
Online facility in My.SSS for the members to enroll their bank account for faster receipt of
benefits or loans.

www.sss.gov.ph
Who may avail: All Members with My.SSS Account
Savings Account Number SSS Accredited Bank
1. Visit the SSS 1.1. The Member login None 3 Seconds Member
Website page of the SSS
(www.sss.gov.ph) website will be
displayed.
Provide User ID
and password then 1.2. The My.SSS will
click “Submit” validate the login
of the Member.
1.3. For successful

login, the
homepage of the
Member’s account
will be displayed.
1.4. For unsuccessful

login, the My.SSS
will prompt the
message “Invalid
User ID and
Password”.
Account will be
locked after four
(4) wrong
attempts.
2. Mouse-over “E- 2.1 The system None 3 Seconds Member

SERVICES” then displays the bank
click “Bank enrollment form.
Enrollment” from the
list.
362
3. Click Select Bank 3.1 The system None 3 Seconds Member
and click the name displays a drop-
of Bank to be down menu for the
enrolled. Member to click
the name of the
Bank to be
enrolled.
4. Provide the Bank 4.1. My.SSS confirms None 3 Seconds Member

Account Number in the provided Bank
the Bank Account Account Number.
Number field.
5. Provide once again 5.1 My.SSS records None 3 Seconds Member

the Bank Account the input of the
Number in the Member.
Confirm Bank
Account Number
field to double
check the account
number entered.
6. Read and tick the 6.1 My.SSS displays None 3 Seconds Processed by
box for the Data the Data Privacy the system
Privacy Policy. Policy.
7. Click “Enroll 7.1 My.SSS prompts None 3 Seconds Member

Savings Account” the message “Your
and a confirmation Bank Account
message will Details will be
prompt, click “OK” submitted to SSS.
Do you want to
continue”
8. Open your 8.1. My.SSS sends an None 3 Seconds Member

registered email email to the
address and check Member indicating
the notification the transaction
email sent by SSS details of the
as confirmation for enrollment of
the successful Savings Account.
enrollment of
Savings Account.
TOTAL None 24 seconds
363
67. Online Registration Facility for Employer’s Account at My.SSS
Online service facility at the SSS Website www.sss.gov.ph that allows employers to submit their
company collection lists and do transactions through My.SSS

www.sss.gov.ph
Who may avail: All Employers (Business and Household)
With date of coverage My SSS at http://www.sss.gov.ph
1. Access the SSS website, 1.1. The system None Processed by the
accomplish the captcha, then displays the system
click Employer Portal. login page.
SSS Website:
www.sss.gov.ph
2. Under “Not yet registered 2.1 The None Processed by the

in My.SSS?”, click Regular system directs t 1 minute system
Employer or Household he Employer to
Employer. the registration
page of Regular
Employer or
Household
Employer.
3. Provide the needed 3.1 The system None Processed by the
information then click sends a system
“Submit”. continuation
link.
4. For Regular Employers: 4.1. For Regular None Processed by the
Access the link sent to the Employers: system
email address used upon The
registration and provide the registration
needed information to will be subject
continue the registration for approval of
then tick the box for “I their SSS
accept the Terms Servicing
of Service” and click Branch.
“Submit”:
For Household Employers:

Proceed to Step #6.
364
5. For Regular 6.1 The system None Within 24 Processed by the
Employers: Wait for sends a Hours system
the email from SSS confirmation
regarding the result of the email to the
registration. Employer’s
registered email
address
regarding the
status of
their My.SSS R
a. For successful registration egistration.
, proceed to the next step.
a. For successful
registration, the
b. For unsuccessful activation link will be
registration, comply sent to the
with the requirements and registered email
register again. address.
b. For
unsuccessful
registration, the
email containing the
rejection reason
will be sent to the
email address used
upon registration.
6. Access the activation link 6.1 The None 5 Minutes Processed by the
emailed by the SSS. system directs t system
he Employer to
the password
setup page.
7. Set preferred password for 7.1. The system None 30 Seconds Processed by the
the Employer Account and registers My.S system
click “Submit”. SS Employer
account
TOTAL None Within 24

hours
365
68. Online Certification of Salary Loan in My.SSS
Online service facility at the SSS Website, www.sss.gov.ph for registered employers to
certify the loan applications of their employees through My.SSS.

www.sss.gov.ph
Who may avail: Employers with My.SSS Account
My.SSS Employer Account SSS website https://www.sss.gov.ph
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON

TO BE TIME RESPONSIBLE
PAID
1. Access the SSS 1.1. Validates the User ID None 3 Seconds Processed by
website, accomplish the and password given the system
captcha, then click and
Employer Portal and log displays the homepage
in to account of the Employers
SSS Website: account.
www.sss.gov.ph
2. Mouse-over to “E- 2.1 The system displays None 3 Seconds Processed by

SERVICES” then the selection of the system
certification module.
click “Certification of
Loan/Claim”
3. Tick the circle 3.1. The system displays None 15 Seconds Processed by
beside the list of pending the system
Salary Loan. salary loan
application.
366
4. For approval of the 4.1. The system validates None 1 Minute Processed by
salary loan the selected button (Y the system
application of an or N)
employee, click
the “Y” button.
For rejection of the
salary loan
application of an
employee, click
the “N” button.
5. Check the box of 1. A confirmation page None 20 Seconds Processed by the

“I agree to the Terms will display on screen system
and Conditions” and and My.SSS will send an
click the “Submit” email notification to the
button. Employer’s registered
email address.

41 seconds
367
69. Online Certification of Retirement Claim in My.SSS
An online service facility for registered employers to certify the retirement claim
application of their employees through My.SSS

www.sss.gov.ph
Who may avail: All Members with My.SSS Account
PAID
1. Access the SSS 1. Validates the User None 3 Seconds Processed
website, accomplish ID and password given by the
the captcha, then click and system
Employer Portal and displays the homepage of
log in to account the Employers account.
SSS Website:
www.sss.gov.ph
2. Mouse-over to “E- 2.1 The system displays None 3 Seconds Processed

SERVICES” the selection of by the
then click certification module. system
“Certification of
Loan/Claim”
3. Tick the circle 3.1. The system displays None 3 Seconds Processed
beside the list of by the
Retirement. employees that who system
applied for retirement
claim
online.
4. Click “Y” to certify 4.1. The system None 3 Seconds Processed
the Employee displays message on by the
then click the same screen system
“Proceed”. confirming that the
retirement claim
Click “N” to reject application is for
the retirement processing.
claim application
of the
368
Employee then
click “Proceed”.
369
70. Online Certification of Maternity Claim in My.SSS
An online service facility for registered employers to certify the maternity benefit claim
application of their separated employees through My.SSS.

www.sss.gov.ph
Who may avail: Regular and Household Employers
PAID
1. Access the SSS 1. Validates the None 3 Seconds Processed
website, accomplish the User ID and password by the
captcha, then click given and system
Employer Portal and log displays the homepage
in to account of the Employers
SSS Website: account.
www.sss.gov.ph
2. Mouse- 2.1 The system None 3 Seconds Processed

over to “SERVICES”, displays the by the
click “Certification of selection of system
Benefit Claim”, and certification
click “Maternity” tab module.
3. Tick the action 3.1. The system None 3 Seconds Processed
button of the displays the list of by the
concerned transactions system
transaction. subject for
certification.
4. Click/encode the 4.1. The system None 5 Seconds Processed

corresponding displays the by the
answers to the questions to system
questions in the employer.
confirmation
screen.
5. Submits the 5.1 The system shall None 3 seconds Processed
confirmation. provide the by the
transaction details system
370
in the certification
module.
371
70. Online Submission of Employment Report (R1A) in My.SSS
Online service facility that allows the registered employers to submit their Employment
Report (R1A) for new employees through My.SSS

www.sss.gov.ph
Who may avail: Online Submission of Sickness Notification:
Regular and Household employers
PAID
1. Access the SSS 1.1. Validates the User ID None 3 seconds Processed by
website, accomplish the and password given and the system
captcha, then click displays the homepage
Employer Portal and log of the Employers
in to account account.
SSS Website:
www.sss.gov.ph
2. Mouse-over to “E- 2.1 The system will display None 3 seconds Processed by
SERVICES” then click the online form to be filled the system
“Submit Employment out by the
Report (R1A)”. Employer.
3. Provide the 3.1 The system None 3 minutes Processed by

following information: validates if the encoded the system
 SS Number, employee information
 Full is correct based on the
name (Last name, SSS records.
First name, Middle  If the encoded
name information is correct,
and Extension) employer can proceed with
 Date of Birth, the submission of the
 Date of report.
Employment  If incorrect, the system
 Monthly Earnings displays that there is an
incorrect information on the
372
 Position encoded details of the
of the newly hired employee and will not be
employee able to proceed with the
submission.
4. Click “Submit” 4.1. The system displays the None 3 seconds Processed by the
transaction number of system
the submitted report.
2. System
sends transaction notification
of the submitted R1A to the
registered email address cont
aining the transaction details:
a. Transaction Number
b. Number of employees
reported
c. SS number of the
reported employees
5. Check the registered None 1 minute Processed by

email address for the system
the email
notification
containing the
transaction number
of the submitted
employment report
(R1A)

9 seconds
373
71. Online Submission of Loan Collection List (ML2) in My.SSS
Online facility that allows the Employers to submit their Loan Collection List (ML2) to SSS.

www.sss.gov.ph
Who may avail: Online Submission of Loan Collection List
or ML2: Regular and Household
employers
ACTIONS TO TIME RESPONSIBLE
BE
PAID
1. Access the SSS 1.1. Validates None 3 seconds Processed by the
website, accomplish the the User ID system
captcha, then click and
Employer Portal and log password
in to account given and
SSS displays the
Website: www.sss.g homepage
ov.ph of the
Employers
account.
2. Click “Submit Loan 2.1 None 3 Seconds Processed by the
Collection List (ML2)” The My.SS system
under the “E- S will displa
SERVICES” y options on
how
Employers
could
submit
their ML2
3. Click the appropriate 3.1. None 20 Seconds Processed by the
link: The My.SS system
S will
redirect the
page to the
selected
option.
374
a. Clicks Download LMS a. System
File Generator redirects the
employer on
Employer download the
and saves the LMS File downloadin
Generator to their g of LMS
computer File
Generator
page.
b. Create Collection b. System

List Online redirects
b.1 Employer the
encodes the employer
Payment on the
information: date of online
payment, amount form.
paid, receipt number b.1 System
and applicable validates
month
if
b.2 Employer encodes
the
the employees loan
payment
information:
details
given is
Employee SSS
already
number, Full name,
posted to
Loan Type, Loan
employer
Date, Loan Amount,
’s
Monthly
account.
Amortization
* If posted,
employer will
be able to
encode the
employees
SSS
information
and loan
payment.
If not, system
will reject the
encoded
payment info.
b.2 System
validates
the
complete
ness of
the
encoded
375
informati
on.
* If the
employee loan
information is
complete,
employer can
proceed to the
submission.
If incomplete,
employer will
not be able to
submit the
collection list.
376
c. Upload Collection Lists c. System redirects
the employer on
c.1 Employer encodes the online form.
the Payment information: date c.1 System
of payment, amount paid, validates if
receipt number and the payment
applicable month details given
is already
c.2 Employer uploads the posted to
LMS Textfile employer’s
account.
* If posted,
employer will
be able to
upload the
LMS textfile.
If not,
system will
reject the
encoded
payment
info.
c.2 System
validates
the complete
nes s and
correctness
of the file
format of the
uploaded
file.
* If the file is
correct,
employee
loan details
will fill- up
the online
form. If the
file is
incorrect,
system will
reject the
uploaded
file.
377
d. System
d. Submit from Latest Billing displays the
Billing
Statement of
d.1 Employer edits the Billing employer
Statement by selecting the which
employees that will be included includes the
in the collection lists and enter list of
the payment information of employees
Loan Collection list. and loan
information.
d.1 System
validates the
completenes
s and
correctness
of the
encoded
information.
* If posted,
employer will
be able to
encode the
employees
SSS
information
and loan
payment.
If not,, syste
m will reject
the encoded
payment
info.
378
e. Edit Previously Submitted e. System di
Collection List. splays the
previous
collection list
submitted
online.
e.1 Employer accesses and e.1 System

edits the previous collection list validates
submitted online by encoding the complete
the Loan payment information nes s and
correctness
of the
encoded
information.
* If the
employee
loan
information
is complete,
employer
can proceed
to the
submission.
If incomplete
,, employer
will not be
able to
submit the
collection
list.
4. Click “Submit” 4.1. System
confirms the
submission Processed by the
of the None 3 Seconds system
collection list 5 minutes
and
provides the
transaction
number of
379
the
submitted
report.
4.2. System
sends
transaction
notification Processed by the
of the system
submitted
ML2 to the
registered
email
address
containing
the
transaction
number
5. Receives the None None None
transaction notification
of the submitted Loan
Collection List (ML2)
through the registered
email address

29 seconds
380
72. Online Submission of Contribution Collection List (R-3) in My.SSS
Online facility that allows the Employers to submit their Contribution Collection List (R3) to
SSS

www.sss.gov.ph
Type of Transaction: G2B – Government to Business
Who may avail: Online Submission of Contribution Collection List
or R3: Regular and Household employers

TO TIME RESPONSIBLE
BE
PAID
1. Access the SSS website, 1.1. Validates the User None 3 seconds Processed by
accomplish the captcha, then ID and password the system
click Employer Portal and log given and displays
in to account the homepage of
SSS the Employers
Website: www.sss.gov.p account.
h
2. Click “Submit 2.1 The My.SSS will None 3 Seconds Processed by
Contribution Collection display options on the system
how Employers
List (R3)” under the “E-
could submit their
SERVICES” R3
3. Click the appropriate link: 3.1. The My.SSS will None 20 Seconds Processed by
redirect the page to the system
the selected
option.
a. Clicks Download R3 File a. System redirects the
Generator employer
on the downloading
Employer download and of R3 File
saves the R3 File Generator Generator page.
to their computer
b. Create Collection List b. System redirects the
Online employer
on the online form.
381
b.1 Employer encodes the b.1 System
Payment informatio validates if the
n: payment details
given is already
posted to
date of payment, employer’s
amount paid, receipt account.
number and applicable
month * If posted, employer will
be able to encode the
employees SSS
information and
contribution payment. If
not, system will reject the
encoded payment info.
b.2 Employer encodes the b.2 System

employees information: validates the
Employee SSS number, completeness of
Full name, amount of the encoded
contribution and EC information.
amount
* If the employee loan
information is complete,
employer can proceed to
the submission. If
incomplete, employer will
not be able to submit the
collection list.
c. Upload Collection Lists

c. System redirects t
he employer on
the online form.
c.1 Employer encodes

the Payment c.1 System
information: date of validates if the
payment, amount payment details
paid, receipt number given is already
and applicable posted to
month employer’s
account.
* If posted, employer will

be able to upload the R3
text file. If not, system
will reject the encoded
payment info.
382
c.2 Employer uploads c.2 System
the R3 Textfile validates the
completeness
and correctness
of the file
format
of the uploaded None None
file.
* If the file is correct,
employee details will fill-
up the online form. If the
file is incorrect, system
will reject the uploaded
file.
d. Edit Previously Submitted d. System displays

Collection List. the previous
collection list
submitted
online.
Employer accesses and System

edits the previous validates the
collection list submitted completeness
online by encoding the and correctness
contribution payment of the encoded
information. information.
* If the contribution
information is
complete, employer
can proceed to the
submission. If
incomplete,
employer will not be
able to submit the
collection list.
4. Click “Submit” 4.1. System confirms None 3 Seconds Processed by

the submission of the system
the collection list
and provides the
transaction number
of the submitted
report.
383
4.2. System sends 5 minutes Processed by
transaction the system
notification of the
submitted R3 to the
registered email
address containing
the transaction
number
5. Receives the transaction None None Processed by

notification of the submitted the system
Contribution Collection List
(R3) through the registered
email address

and
29 seconds
384
73. Creation of PRN/AMS Billing- Initial Creation of Contribution
Collection List
Online facility for the Employers to create the Contribution Collection List and generate a
Payment Reference Number (PRN)

www.sss.gov.ph
Who may avail: Generation of PRN through the SSS
website: Regular and Household
employers

PAID
website, User ID and the system
accomplish the password given
captcha, then and displays the
click Employer homepage of the
Portal and log in Employers
to account account.
SSS
Website: www.s
ss.gov.ph
2. Click “Payment 2.1 System redirects None 3 seconds Processed by
Reference Number the employer to the system
(PRN) - the “build up
Contributions” menu”
and Select“
Confirm Contributio
n Collection List”
385
3. Click “Select 3.1 For accounts None 10 Seconds Processed by
Records from the SSS with R3 data not the system
List” yet
available, My.SS
S will display the
message “Your
list yielded zero
(0) results.”
For accounts
with R3 data, the
list of
Employees will
be displayed.
4. Click 4.1. System None 3 minutes Processed by
“Add Record”: validates the the system
SSS number
Encode the and display the
following inf name of the
ormation: employee and
 SSS Number displays the SSS
Contribution and
EC
 Monthly Compens Amount to be
ation paid based on
the
encoded
monthly
compensation
5. Employer 5.1 System displays None 3 Seconds Processed by
click “Confirm the amount to be the system
List” “Save paid by the
Records” and employer and sho
clicks “Submit” to ws the button to
confirm the Prepare Collection
employee list. List
386
6. Click “Prepare 6.1 System None 5 Seconds Processed by
Collection List” to generates the the system
generate a PRN for Statement of
all employees in Account (SOA)
the Contribution that shows the
List Summary. Payment
Reference
*Once prepared, Number,
the Contributions Payment
Statement is final Deadline,
and due for Number of Details
payment. (employees) and
Amount of
contribution to be
paid.
System also
provides on the
downloading of
the generated
PRN.
7. Employer selects 1. For None 45 Seconds Processed by
how they will receive Employers that will the system
the PRN. click the following:
a. Download a. Download, the

PDF File
of the PRN will be
downloaded.
b. Email
b. PDF File of the
PRN will be sent to
the registered
email
c. Download and E address of the Em
mail ployer.
c. PDF File of the

PRN will be
downloaded and s
ent to the
registered email
address of the
Employer.
387
8. Print the None None Processed by
Contributions the system
Statement
Summary for
payment and
validation of the
SSS teller and
Payment
Partners.
and
9 seconds
388
74. Creation of PRN/AMS Billing – Create Partial Contribution
Collection List from the SSS List
Online facility to create a partial Contribution Collection List for the Employers that will pay
SS contributions in batch.

www.sss.gov.ph
employers
1. Access the SSS 1.1. Validates the User None 3 seconds Processed by
website and log in ID and password the system
to account given and displays
the homepage of
SSS Website: the Employers
www.sss.gov.ph account.
2. Click “Payment 2.1 System will display None 3 Seconds Processed by

Reference Number the Contribution List the system
Summary page.
Included in the page are

links:
Menu:
 Collection List
Summary
 Collection List
Details
 Prepared List/s
Offline Facility:
 File Requirement
 Download SSS List
 Download File
Editor
 Upload Employer
List
389
3. Clicks “Collection 3.1. My.SSS will display None 3 Seconds Processed by
List Details” the list of the system
employees included
in the Contribution
Collection List.
The “Create Partial List”

button is found on the
bottom part of the page
4. Clicks “Create 4.1. My.SSS will direct None 10 Seconds Processed by

Partial List”. the Employer to a the system
page showing
This enables the “Original List” (left
employer to select side) and “Partial
the employees Collection List”
included in the (right side)
generation of PRN.
5. Select the name of 5.1 The My.SSS will None 3 Minutes Processed by
the Employee then add the name of the the system
click the > or >> selected employee
button to move the to the Partial
name of the Collection List.
employee that will
be included in the
partial list.
a. To remove a a. The My.SSS will

name in the remove the
partial collection name of the
list, click the selected
name of the employee from
employee to be the Partial
excluded then Collection List.
click the < or <<
button.
390
6. Clicks “Prepare 6.1 System generates None 5 Seconds Processed by
Partial List” button the Statement of the system
to create partial Account (SOA) that
Collection List. shows the Payment
Reference Number,
Payment Deadline,
Number of Details
(employees) and
Amount of
contribution to be
paid for the selected
employees.
7. Employer selects 7.1 For Employers that None 45 Seconds Processed by

how they will will click the the system
receive the PRN. following:

PDF File of the
PRN will be
downloaded.
b. Email b. PDF File of the

PRN will be sent
to the registered
email address of
the Employer.
c. Download and c. PDF File of the

Email PRN will be
downloaded and
sent to the
registered email
address of the
Employer.

Statement
Summary for
payment and
validation of the
SSS teller and
Payment Partners.

9 seconds
391
75. Creation of PRN/AMS Billing – Uploading of Contribution Collection List
Online facility for the employer to Upload Contribution Collection List that was made offline.

www.sss.gov.ph
employers
PAID
website, accomplish User ID and the system
the captcha, then password given
click Employer and displays
Portal and log in to the homepage
account of the
Employers
SSS account.
Website: www.sss.gov.ph
2. Click “Payment 2.1 System will None 3 seconds Processed by
Reference display the the system
Number (PRN)- Contribution List
Contributions” Summary page.
Included in the page

are links:
Menu:
 Collection List
Summary
 Collection List
Details
 Prepared List/s
Non-
Current Applicable Mo
nth Facility:
 View Past
Unpaid PRNs
Offline Facility:
392
 File Requireme
nt
 Download
SSS List
 Download File
Editor
 Upload Employ
er List
3. On the Offline 3.1. The My.SSS will None 3 seconds Processed by
Facility part of prompt a window the system
the page, click where the
“Upload Employer Employer will
List” attach the
Collection List.
4. Click “Choose File” 1. The My.SSS wi None 2 minutes Processed by

button and upload ll upload the the system
the AMS-CCL text Collection
file. List from the
Employer’s Computer
Please refer to AMS- files to the Website.
CCL Text File
generation a. My.SSS will
procedure on how validate the
to create the text generated
file Contribution
Collection List.
b. For successful
upload, My.SSS
will display the
message “File
has valid records.
Click here to view
your Billing
Statement.”
c. For
unsuccessful
upload, My.SSS
will display the
corrections to
proceed.
393
5. Click “Prepare 5.1 System generates None 5 Seconds Processed by
Collection List” to the Statement of the system
generate a PRN for Account (SOA)
all employees in the that shows the
Contribution List Payment
Summary. Reference
Number, Payment
*Once prepared, the Deadline, Number
Contributions Statement of Details
is final and due for
payment. (employees) and
Amount of
contribution to be
paid.
5.2 System also

provides on the
downloading of
the generated
PRN.
6. Employer selects ho 1. For Employers None 45 Seconds Processed by
w they will receive that will click the the system
the PRN. following:

PDF File
of the PRN will be
downloaded.
b. Email
b. PDF File of the
PRN will be sent
to the registered
email
address of the Em
c. Download and Email ployer.
c. PDF File of the

PRN will be
downloaded and s
ent to the
registered email
address of the
Employer.
Statement Summary
for payment and
validation of the
SSS teller and
Payment Partners.
394
59 seconds
395
76. Creation of PRN/AMS Billing – Create Contribution Collection
List Offline using the AMS-CCL File Editor
Employers may download AMS-CCL File Editor to create and edit Contribution Collection
List offline.

Type of Transaction: G2B - GOVERNMENT TO BUSINESS – Government to Business
employers
PAID
1. Access the SSS 1.1. Validates the None 3 seconds Processed by the
website, accomplish the User ID and system
captcha, then click password given
Employer Portal and log and
in to account displays the ho
SSS mepage of the
Website: www.sss.gov. Employers
ph account.
2. Click “Payment 2.1 System None 3 seconds Processed by the

Reference Number (PRN) - redirects the system
Contributions” employer to the
and Select“ Confirm “build up menu”
Contribution Collection List”
3. Click “Download Editor” 3.1 System installs None 30 Seconds Processed by the
and install the program. the AMS CCL system
File Editor and
create a short
cut of the
application on
the desktop or
laptop of the
employer.
4. Click “Add Record” to 4.1. The Program 5 minutes Processed by the
encode employee details. will validate the None system
396
Provide Employee completeness of
details: the provided
 SS number employee
 Full name (Surname, details
Given Name, Middl
e Initial, Suffix)
 Monthly compensation
 Employment Status
5. Employer clicks “Create 5.1 The program None 10 Seconds Processed by the
Full AMS List” icon or will generate system
“Create Partial AMS List” and saves the
to generate a text file. text file the
employer
computer.

46 seconds
397
77. Creation of PRN/AMS Billing – Create Contribution Collection
List using the SSS File Format Requirement in My.SSS
Enables the employer to download a copy of the AMS CCL Text File format that will serve
as guide in generating the AMS CCL Text File.

Who may avail: Generation of PRN through the
SSS website: Regular and
Household employers
ACTIONS TO TIME RESPONSIBLE
BE
PAID
1. Access the SSS 1.1. Validates None 3 seconds Processed by
website, accomplish the User the system
the captcha, then ID and
click Employer password
Portal and log in to given and
account displays
SSS the
Website: www.sss. homepage
gov.ph of the
Employers
account.
2. Click “Payment 2.1 System None 3 seconds Processed by
Reference Number (PRN) redirects the system
- Contributions” the
and Select“ Confirm employer
Contribution Collection to the
List” “build up
menu”
3. Click SSS File 3.1 System None 10 Seconds Processed by
Format automatica the system
Requirement from lly
Option 3. download
and
displays
the copy of
the AMS
398
CCL File
Structure
4. Employer creates an None None Processed by

AMS CCL Text File based the system
on the downloaded File
Structure.
a. Employer ID Number
b. Branch Code
c. Employee’s SS Num
ber
d. Last Name
e. First Name
f. Suffix
g. Middle Initial
h. Monthly Salary
i. Remark
j. Hiring Date
k. Position
399
78. Inquiry on Membership Records, Documentary Requirements and
Branch Location, Documents Requirements to Update SSS Account
Information and Sending of Feedback through Text SSS
“Text-SSS” allows all SSS members to inquire about their number of contributions, loan application
status, loan balance, benefit claim status, required documents in filing benefit claims and membership
registration, SSS branch location, Payment Reference Number (PRN) and to send feedback via Short
Message Service (SMS) or through text.
Office or Division: Member Electronic Services Department

Who may avail: Individual members such as Employed, Voluntary and Self-employed
members; and Overseas Filipino Workers.
1. One-time registration in the Text-SSS
facility, which requires the following:
 10-digit SS number Member
 Date of Birth

1. Send the code 1. The Text-SSS Charge per
corresponding with performs the text by
the desired service actions below: Network
following the Provider:
required format to Return the answer to
P2.50 for 1 minute Text-SSS
2600 the requested
Globe,
service command.
Smart and
To Register to Text SSS: Sun Cellular
SSS REG <SSNumber> subscribers
<BDAYmm/dd/yyy>
Ex. SSS REG

011234568911/11/91
send to 2600
To know the different

commands, key in the
format and send to
2600:
SSS HELP
400
To inquire for Payment
Reference Number
(PRN):
SSS PRN <SSNumber>

<PIN><Date of Birth
BDAYmm/dd/yyy>
To check Contributions:
SSS CONTRIB
<SSNumber><PIN>
To check Loan Balance:
SSS LOANBAL
<SSNumber><PIN>
To check Loan Status:
SSS LOANSTAT
<SSNumber><PIN>
To check the claim

status, type the format
and send to 2600:
STATUS Sickness
<SSNumber><PIN>
STATUS Maternity
<SSNumber><PIN>
STATUS ECMed
<SSNumber><PIN>
STATUS Disability
<SSNumber><PIN>
STATUSRetirement
<SSNumber><PIN>
STATUS Death
<SSNumber><PIN>
STATUS Funeral
<SSNumber><PIN>
To check documentary
requirements for
membership, type the
format and send to
2600:
401
SSS ID
SSS OFW
SSS SELF
SSS VOL
To change SSS
information (Civil Status,
Address, dependents,
etc.), type the format
and to send to2600:
SSS CHANGE
To know the nearest

SSS branch location,
type the format and send
to2600:
SSS BRANCH <postal
code OR city>
To send feedback, type

the format and send to
2600:
SSS FEEDBACK
<SSNumber><your
concerns/inquiries/compl
ains>
To inquire on documents
in the filing of benefit
claim, type format and
send to 2600:
SSS DOC SICKNESS
SSS DOC MATERNITY
402
SSS DOC ECMED
SSS DOC DEATH
SSS DOC DISABILITY
SSS DOCFUNERAL
SSS DOC
RETIREMENT
SSS DOC
RETIREMENT MINOR
TOTAL 1 Minute
403
79. Downloading of the SSS Mobile Application
The “SSS Mobile App” is the newest self-service electronic facility of Social Security
System. The user can access information and perform transactions using the words and
Icons displayed on the phone or tablet screen.
The SSS Mobile App can be downloaded for free from Google Play Store, Apple App
Store and Huawei App Gallery.

members and Overseas Filipino Workers.
1. Android 5.1 Lollipop or higher and iOS 14 Google Play Store, Apple App Store or Huawei
or higher. AppGallery
2. My.SSS account user ID and password. My SSS at http://www.sss.gov.ph

3. WIFI access or mobile data Internet Service Provider
1. Download the SSS 1. The App Store None 1 Minute Google Play Store,
Mobile App from the allows the Apple App Store
following: download of the or Huawei
SSS Mobile App. AppGallery
Google Play Store
(https://play.google.com/
store/apps/details?id=co
m.sssgov.sssmobileapp)
Apple App Store

(https://apps.apple.com/
ph/app/sss-
mobile/id1376067900)
Huawei App Gallery

(https://appgallery.huaw
ei.com/app/C101186683
)
TOTAL None 1 Minute
404
80. Registration to My.SSS (SSS Website) through the SSS
Mobile Application
A member may register to My.SSS (SSS Website at www.sss.gov.ph) to be able to view

or update his/her member information and submit transactions using the SSS Mobile App.

members and Overseas Filipino Workers)
1. Android 5.1 Lollipop or higher and iOS 14 Google Play Store, AppleApp Store or Huawei
2. My.SSS accounts user ID and password My SSS at http://www.sss.gov.ph
1. At the SSS Mobile 1. The System None 30 Seconds SSS Mobile App
App, tap the displays the
hamburger Icon on following
the upper left corner services:
of the screen.
 Documentary
For iOS users, from Requirements
the left side of the  Terms of Service
screen, swipe right.  SSS Branches
 SS Number
Issuance
 Feedback
 Register (My.SSS)
2. Tap Register 2. The System None 30 Seconds SSS Mobile App
(My.SSS). displays My.SSS
registration
reminders.
3. Tap the checkbox 3. The System None 30 Seconds SSS Mobile App
for the certification displays the
that the reminders on Online Member
SSS Web User ID
registration have Registration
been read and
understand, and tap
Proceed.
405
4. Fill-in the required 4. The System None 2 minutes SSS Mobile App
details then select displays the
one option from the following options:
registration
preference.  Savings Account
number/Citibank
Cash Card/UBP
Quick
Card/UMIDATM
Savings Account
Number
Registered in
SSS.
 Mobile Number
Registered in
SSS
 UMID Card
 Employer ID
Number/Househol
d Employer ID
Number
 Paid Payment
Reference
Number/SBR
No./Payment
Receipt
Transaction
Number
 Date of Loan with
Existing Loan
Balance
 Transaction
Number shown in
your Personal
Record/Unified
Multi-Purpose ID
(UMID)
Application (E-
1/E-6) (for those
who applied
online for SS
number from
December 10,
2020 onwards)
 Check Number of
any monthly
pension of
retiree/disability
pensioner who is
receiving the
406
pension benefit
through check
5. Answer the Captcha, The System None 30 Seconds SSS Mobile App
tap the checkbox for processes the
the Terms of request
Service, and tap and displays a
Submit to complete message for the
the process. member to check
his/her email.
407
81. Inquiry on SSS Branch Office with Location Map through the
SSS Mobile Application
A member may inquire information on branch address, zip code and branch location map
using the SSS Mobile App.

members and Overseas Filipino Workers)
1. Android 5.1 Lollipop or higher and iOS14 Google Play Store, AppleApp Store or Huawei
1. At the SSS Mobile 1. The System None 5 Seconds SSS Mobile App
App, tap the displays the
hamburger Icon on following
the upper left corner services:
of the screen.
 Documentary
Requirements
For iOS users, from  Terms of Service
the left side of the  SSS Branches
screen, swipe right.  SS Number
Issuance
 Feedback
2. For Android and iOS 2. The System None 20 Seconds SSS Mobile App
users, tap SSS displays a map
Branches . with the following
option to encode
for searching:
 Country
 Province
 City
408
2.1. For Android 2.1. The System
(Huawei users), tap displays the
SSS Branches and following option
search branch below:
location by using Zip
Code or City.  Zip Code
 City
3. For Android and iOS 3. The System None 20 Seconds SSS Mobile App
users, fill-in the processes the
required details and request and
tap Magnifying displays the
glass icon to location of the
complete the SSS Branch
process. pinned in Map
and its details
below:
 Branch name
 Address
 Telephone
Number
3.1. For Android 3.1. The System

(Huawei users), fill- displays the
in the required following details:
details and tap
Submit to complete  Branch name
the process  Address
 Telephone
Number
4. For Android (Huawei 4.The System None 10seconds SSS Mobile App
users), tap the processes the
branch name to request and
proceed with to the displays the
location map. location map.
5. Tap the beside 5.The System None 5 Seconds SSS Mobile App
Branch Locations on displays the home
the upper left corner page after Client’s
of the screen to exit. exit.
TOTAL None 1 Minute
409
82. Inquiry on the List of Document Requirements through the SSS
Mobile Application
A member may inquire the list of documentary requirements for membership (Self-
employed, Voluntary member, Overseas Filipino Worker) and benefit claims (sickness,
maternity, EC medical, disability, retirement, funeral and death), UMID Card application
and change in member status using the SSS Mobile App.

Individual members such as Employed, Voluntary and Self-employed
Who may avail: members and Overseas Filipino Workers.
1. Android 5.1 Lollipop or higher and iOS 14 Google Play Store, AppleApp Store or Huawei

1. At the SSS Mobile 1. The System displays the None 5 Seconds SSS Mobile App
App, tap the following services:
hamburger  Documentary
Icon on the upper left Requirements
corner of the screen.  Terms of Service
 SSS Branches
 SS Number Issuance
 Feedback
2. Tap Documentary 2.1 The System displays None 50 Seconds SSS Mobile App
Requirements icon following options:
and select  Membership
Membership or  Benefits
Benefits.
2.2 The System displays
the documents under
Membership:
 Membership
Data Change
Request
410
 Overseas Filipino
Worker
Requirements
 Self-Employed
Requirements
 UMID Card
Application
Requirements
 Voluntary
Requirement
2.3 The System displays

the documents under
Benefits:
 Death Claim
Application
 Disability Claim
Application
 EC Medical
Claim Application
 Funeral Claim
Application
 Maternity Claim
Application
Requirements
(with Minor
Dependents)
Application
 Sickness Claim
Application
3.Tapthe beside The System displays the None 5 Seconds SSS Mobile App
Membership or home page after Client’s
Benefits on the upper exit.
left corner of the screen
to exit.
TOTAL None 1 Minute
411
83. Inquiry on Member Information through the SSS Mobile Application
A member may check his/her member information; landline number, mobile number, local
home address, foreign home address, local mailing address, foreign mailing address
using the SSS Mobile App.

1. Android 5.1 Lollipop or higher and iOS 14 or Google Play Store, Apple App Store or Huawei
higher. AppGallery

1. Log-in to the SSS 1. The System displays None 20 Seconds SSS Mobile App
Mobile App with the SSS Mobile App
My.SSS account user Dashboard with the
ID and password. following services:
 Dashboard (Total no.

of contribution and
last posted
contribution’s
applicable month)
 Activity History
 Floating Action
Button (FAB)
 Quick Access
Buttons (Home, SSS
Branch Directory,
Generate PRN,
Inbox Notification
and Member’s
Profile)
412
2. Tap the Member’s 2. The System None 15 Seconds SSS Mobile App
Profile Icon on the displays the
lower right screen of following
the SSS Mobile App information:
Dashboard.  Common
Reference Number
 SS Number
 Full Name
 Date of Birth
 Date of Coverage
 Coverage Status
 SS NumberStatus
 UMID Savings
Account Number
 Registered
Landline Number
 Registered
Mobile Number
 Registered Email
Address
 Registered Local
Home Address
 Registered
Foreign Home
Address
 Registered Local
Mailing Address
 Registered
Foreign Mailing
Address
3. Tap Home icon on 3. The System None 10 Seconds SSS Mobile App
the lower left corner displays the SSS
of the screen. Mobile App
Dashboard.
4. Tap the Member 5. The System None 5 Seconds SSS Mobile App
Icon on the upper left displays the home
corner of the screen to page after Client’s
log out. log out.
TOTAL None 50Seconds
413
84. Inquiry on the Status of Sickness Claim Information, Maternity
Claim Info, Retirement Claim Info, Disability Claim Info and EC Medical
Claim through the SSS Mobile Application.
A member may verify the status of his/her benefit claim application (sickness, maternity,
EC Medical, disability and retirement) through the SSS Mobile App.

1. Android 5.1 Lollipop or higher and iOS 14 or Google Play Store, Apple App Store or Huawei
higher. AppGallery

My.SSS account user Dashboard with the
ID and password. following services:
 Dashboard (Total
no. of contribution
and last posted
contribution’s
applicable month)
 Floating Action
Button (FAB)
 Quick Access
Buttons (Home,
SSS Branch
Directory, Generate
PRN, Inbox
Notification and
Member’s Profile)
414
2. Tap the Floating 2. The System displays None 5 Seconds SSS Mobile App
Action Button (FAB). the Icons of the
following:
 Contributions –
Actual Premiums
 Loans – Status
 Loans – Balance
 Salary Loan
Application
Claim Status
 Sickness Benefit
Claim Status
 Disability Benefit
Claim Status
 EC Medical Claim
Status
 Retirement Benefit
Claim Status
 Maternity
Notification
(SE/VM/OFW)
3. Select the benefit Icon 3. The System displays None 20 Seconds SSS Mobile App
to view the status. the following
information:
Example:
Retirement Claim  Status
Info.  Amount of Initial
Benefit
 Settlement Date
4. Tap the beside the 4. The System displays None 5 Seconds SSS Mobile App
Retirement Claim the SSS Mobile App
Info on the upper left Dashboard
corner of the screen
beside.
5. . Tap the Member 5. The System displays None 5 Seconds SSS Mobile App
Icon on the upper left the login page after
corner of the screen to Client’s log out.
log out.
TOTAL None 55 Seconds
415
85. Submission of Maternity Notification through the SSS
Mobile Application
The “SSS Mobile App” is the newest self-service electronic facility of Social Security System.
The user can access information and perform transactions using the words and Icons
displayed on the phone or tablet screen.
Individual female members such as Employed, Voluntary and Self-employed members and
Overseas Filipino Workers may submit their maternity notification using the SSS Mobile
App.

Who may avail: Individual female members such as Voluntary and Self-employed members;
and Overseas Filipino Workers.
1. Android 5.1 Lollipop or higher and iOS 14 or Google Play Store, AppleApp Store or Huawei
higher. AppGallery

My.SSS account Dashboard with the
user ID and following services:
password.
 Dashboard (Total no.
of contribution and
last posted
contribution’s
applicable month)
 Floating Action
Button (FAB)
 Quick Access
Buttons (Home, SSS
Branch Directory,
Generate PRN,
Inbox Notification
and Member’s
Profile)
416
Action Button the Icons of the
(FAB). following:
Actual Premiums
 Salary Loan
Application
Claim Status
Claim Status
Claim Status
Status
Claim Status
 Maternity
Notification
(SE/VM/OFW)
3. Tap the Maternity 3. The System displays None 30 seconds SSS Mobile App
Notification Icon the following details:
and fill-in the  Expected Date of
required Delivery
information.  Allocation of
Maternity Leave
Credits
 Number of Days to
allocate
 Relationship and
Full name of
person who will
receive the
Maternity Leave
Credits
3. Tap Submit to 4. The System None 5 Seconds SSS Mobile App
complete the processes the
process. request and displays
a message for the
successful
submission and
transaction number.
417
4. Tap the Member 4. The System displays None 5 Seconds SSS Mobile App
Icon on the upper the home page after
left corner of the Client’s log out.
screen to log out.
TOTAL None 1 Minute and 5

Seconds
418
86. Inquiry of Salary Loan Status and Loan Balance
A member may inquire the information of his/her loan status and loan balance through the
SSS Mobile App.

1. Android 5.1 Lollipop or higher and iOS 14 or Google Play Store, AppleApp Store or Huawei
higher. AppGallery

My.SSS account Dashboard with the
user ID and following services:
password.
 Dashboard (Total
no. of contribution
and last posted
contribution’s
applicable month)
 Floating Action
Button (FAB)
 Quick Access
Buttons (Home,
SSS Branch
Directory, Generate
PRN, Inbox
Notification and
Member’s Profile)
419
Action Button the Icons of the
(FAB). following:
Actual Premiums
 Salary Loan
Application
Claim Status
Claim Status
Claim Status
Status
Claim Status
3. Maternity
Notification
(SE/VM/OFW)
3. Tap the selected 3. The System displays None 15 Seconds SSS Mobile App
service to query ex. the following
Loans Status information:
 Loan Date
 Loan Status
4. Tap the beside the 4. The System displays None 15 Seconds SSS Mobile App
Salary Loan Status the SSS Mobile
on the upper left App Dashboard.
corner of the screen
beside.
420
5. Tap the Member 5. The System displays None 5 Seconds SSS Mobile App
Icon on the upper the home page after
screen to log out.
TOTAL None 1 Minute
421
87. Application of Salary Loan through the SSS Mobile Application
The “SSS Mobile App” is the newest self-service electronic facility of Social Security System.
The user can access information and perform transactions using the words and Icons
displayed on the phone or tablet screen.
A member may apply for salary loan using the SSS Mobile App.

Who may avail: Individual members such as Employed, Voluntary and Self-
employed members and Overseas Filipino Workers who have the
following eligibility requirements:
1. For a one-month salary loan, the member-borrower must have
thirty-six
(36) posted monthly contributions, six (6) of which should be
within the last twelve (12) months prior to the month of filing of
application.
2. For a two-month salary loan, the member-borrower must have

seventy- two (72) posted monthly contributions, six (6) of which
should be within the last twelve (12) months prior to the month of
filing of application.
3. The employer of the employed member-borrower must be updated

in the payment of contribution and loan remittances.
4. The member-borrower must:

 have not been granted any final benefit (i.e., total
permanent disability, retirement, and/or death benefits)
 be under sixty-five (65) years of age at the time of
application for loan.
 have not been disqualified due to fraud committed against the
SSS.
1. Android 4.4 Kitkat or higher, Huawei devices Google Play Store, Apple App Store or
(mobile phones and tablets) and IOS Huawei App Gallery
8.0 smartphones.
422
CLIENT STEPS AGENCY ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Log-in to the SSS 1. The System None 20 Seconds SSS Mobile App
Mobile App with displays the Icons
My.SSS account of the following
user ID and services.
password.  My Information
 My Contributions
 My Loans
 My Benefits
 Generat
e
PRN/SO
A
 Maternity
Notification
2. Tap the My Loans 2. The System None 5 Seconds SSS Mobile App
Icon. displays the
following services:
 Salary Loan
Status
 Salary
Loan
Balance
 Application
for Salary
Loan
The System
displays details
of loan, if
member is
eligible;
The System
displays the
rejection reason
if member is
ineligible to
apply
for salary loan.
423
3. Tap Apply for 3. The System None 1 minute SSS Mobile App
Salary Loan displays the
and fill-in the following details:
required  Loanable Amount
information.  Payment Mode
 Employer ID
 Employer Name
 Choose
Branch Office
4. Tap Terms of 4. The System displays None 15 Seconds SSS Mobile App
Service and the Loan Disclosure
tap Proceed. Statement
(LDS).The
LDS is downloadable.
process. request and
displays a message
for the successful
submission and
transaction
number.
6. Tap the hamburger 6. The System None 5 Seconds SSS Mobile App
icon on the upper displays the home
left corner of the page after Client’s
screen to log out.
log out.
TOTAL NONE 1 Minute
424
88. Inquiry of Contributions through the SSS Mobile Application
A member may verify his/her actual monthly contribution breakdown, total number of
contributions and total amount of contributions using the SSS Mobile App.

1. Android 4.4 Kitkat or higher, Huawei devices Google Play Store, Apple App Store or Huawei
(mobile phones and tablets) and IOS 8.0 App Gallery
smartphones.
Mobile App with the Icons of the
My.SSS account following services:
user ID and
 My Loans
 My Benefits
 Generate
PRN/SOA
 Maternity
Notification
2. Tap the My 2. The System displays None 30 Seconds SSS Mobile App
Contribution Icon. the contribution table
with the following
details:
 Total Number of
Contributions
Posted
 Total Amount of
Contributions
 Contribution table
(displays monthly
payments)
425
3. Tap the beside 3. The System displays None 5 Seconds SSS Mobile App
the My the Icons of the
Contribution on the services.
upper left corner of
the screen.
4. Tap the hamburger 4. The System displays None 5 Seconds SSS Mobile App
Icon on the upper left the home page after
corner of the screen to Client’s log out.
log out.
TOTAL None 1 Minute
426
89. Generation of Payment Reference Number (PRN) through the
SSS Mobile Application
A member may generate and edit his/her PRN using the SSS Mobile App.

members and Overseas Filipino Workers
1. Android 4.4 Kitkat or higher, Huawei devices Google Play Store, Apple App Store or Huawei
(mobile phones and tablets) and IOS 8.0 App Gallery
smartphones.
Mobile App with the Icons of the
My.SSS account following services.
user ID and
 My Loans
 My Benefits
 Generate
PRN/SOA
 Maternity
Notification
2. Tap the Generate 2. The System displays None 20 Seconds SSS Mobile App
PRN/SOA and fill-in the information
the require required to generate
information. PRN:
 Membership
Type
 Applicable Period
 Monthly
Contribution
 Flexi Fund
Amount (for
OFW)
 Total Amount
427
process. request and
generates
PRN/SOA.
The PRN/SOA is
downloadable.
4. Tap beside 4. The System displays None 5 Seconds SSS Mobile App
Active PRN/SOA the Icons of the services.
on the upper left
corner of the
screen.
5. Tap the hamburger 5. The System displays None 5 Seconds SSS Mobile App
icon on the upper the home page after
screen to log out.
TOTAL None 1 Minute
428
SELF-SERVICE EXPRESS TERMINALS (SETs) –
EXTERNAL SERVICES
429
90. UMID Card Activation through SSS Self-Service Express
Terminals (SETs)
Members may use their UMID Card as ATM by activating their UMID Card through SETs.

Who may avail: Member/Retiree-Pensioner
UMID Card Social Security System
1. Tap “UMID Card” 1. A message will None 1 Second Processed by the
from the SET Home appear stating system
Screen. “Place your
UMID card on
smart card
reader” with
illustration on
how to place
UMID card
correctly.
2. Place your UMID 2. SET will read the None 15 Seconds Processed by the
Card in the smart card details of system
card reader. the UMID.
3. Wait for the system 3. For initial use, None 15 Seconds Processed by the
to read the details of the SET will system
theUMID. prompt a
message stating
“Your UMID Card
is not yet
activated for SSS
use. Do you want
to activate your
card?”.
4. Tap/click “Yes” 4. The SET will None 3 Seconds Processed by the

authenticate system
through
fingerprint
matching of the
Member’s four
(4) fingers (Right
Index, Right
Thumb, Left
430
Index and Left
Thumb) up to 5
attempts.
5. Put the correct 5.1 Place the None 15 Seconds Processed by the
finger as instructed instructed finger system
by the system. to the fingerprint
scanner until
accepted.
5.2 If fingerprint
matching failed,
a message will
prompt. Wait for
the next
fingerprint
authentication
screen toappear.
5.3 If fingerprint
authentication
failed after the
fifth (5th) attempt,
a message will
prompt stating
“Your UMID Card
has been
blocked and
invalidated.
Please seek
assistance from
our Member
Service
Representative
at our Service
Counter at the
SSSBranch”
6. After successful 6.1 The SET will None 5 Seconds Processed by the
fingerprint display a page system
authentication, where Member
Member will be will assign their
redirected to PIN.
assigning of 6-Digit
PIN (Personal
Identification
Number)
7. Enter 6-digit PIN for 7.1 The SET will None 5 Seconds Processed by the
ASSIGN PIN and check if the system
431
CONFIRM PIN and ASSIGN PIN and
click “Submit” CONFRIM PIN
matched.
a. If the ASSIGN
PIN and b. A message
CONFIRM PIN will prompt at
entered did not the bottom
match, tap/click part of the
“Reset” button screen
to clear the stating
fields then re- “Entered PIN
enter correct does not
and matched 6- match” if the
digit PIN entered
ASSIGN PIN
and
CONFIRM
PIN did not
match.
8. After ASSIGN PIN 8. A success None 5 Seconds Processed by the

and CONFIRM PIN message stating system
matched, a success “Your UMID Card
message will has been
prompt. Click/tap successfully
“OK”. activated. Click
Ok to continue.”
432
91. Change of Address/Contact Information through SSS Self-
Service Express Terminals (SETs)
Facility that allows members to view and update their address and contact information.

Who may avail: Retiree-Pensioner
Activated UMID Card Social Security System
SSS Biometric Card Social Security System
CLIENT STEPS
1. Tap/Click one (1) 1.1. The SET will None 1 Second Processed by the
option to proceed direct the system
Member to the
a. SSSCard selected option
b. UMIDCard to proceed.
c. SSS Website
2. For members using 2.1 The SET will None 5 Seconds Processed by the
SSS Card, scan instruct the system
SSS card barcode Member to
to the scanner and place the SSS
place your RIGHT Card to the
INDEX on the scanner and
fingerprint scanner authenticate the
until fingerprint is transaction
accepted. through
fingerprint
a. For members matching.
using UMID
Card, place a. The SET will
UMID Card on instruct the
the smart card Member to
reader and place the
place your SSS Card to
RIGHT INDEX the scanner
on the and
fingerprint authenticate
scanner until the
fingerprint is transaction
accepted or through
enter yourPIN. fingerprint
matching.
b. For members
that will select
433
SSS website, 2.2 The SET will
enter User ID display the Website
and Password Login Screen.
and click
“Submit”.
3. Press “Change of 3.1 The SET will None 5 Seconds Processed by the
Address/Contact display the system
Information” from Change of
the Main Menuseen Address/Contac
on the left side of t Information
the screen. Form
4. Fill out all the 4.1. The SET will None Processed by the
requiredfields. mark the system
a. House or Lot required fields
number / Street with asterisk (*)
Name
b. Subdivision /
Barangay /
Municipality
c. City /Province
d. Postal Code
e. Landline or
MobileNumber
f. EmailAddress
5. Tap/click on the 5.1 The SET will None 10 Seconds Processed by the
“PROCEED” Button. ask for data system
confirmation.
6. Click “Yes” if all the 6.1 The SET will None 10 Seconds Processed by the
information is authenticate the system
correct. transaction
through
fingerprint
matching.
7. Place the correct 7.1. The SET will None 10 Seconds Processed by the
finger on the prompt a system
fingerprint scanner message asking
device to if receipt will be
authenticate the printed.
transaction.
8. Click “Yes” to print 8. The SET will print None 10 Seconds Processed by the
the receipt. an system
acknowledgement
receipt.
9. Collect the printed 9. Printed receipt None 15 Seconds Processed by the
acknowledgement system
receipt.
434
92. Submission of SET Feedback
Members may submit their SET Feedback using the SSS Self-Service Express Terminals.

CLIENT STEPS
1. From the Login 1. The SET will None 3 Seconds Processed by the
screen, tap/click on the display the SET system
SET Feedback on the Feedback Form.
bottom of the screen.
2. Answer all the 2. The SET displays None 5 Seconds Processed by the
questions by tapping the feedback form system
the button of your to be rated by the
answer then tap Member according
“Proceed” button. to his/her
experience.
3. Answer the 3. The SET displays None 5 Seconds Processed by the

remaining questions. the continuation of system
Providing comments or the feedback form.
suggestions in the
suggestions box is
optional.
5. Tap Submit button. 5. The SET prompts None 5 Seconds Processed by the
a message system
confirming
submission of the
information.
6. Click “Yes” 6. The SET prompts None 5 Seconds Processed by the

a message system
confirming the
successful
submission of
feedback.
TOTAL None 23 Seconds
435
93. Submission of Maternity Notification through SET for Self-
Employed, Voluntary Members, and Overseas Filipino Workers
Allows female members (SE/VM/OFW) to submit maternity notification via SET.

Who may avail: All qualified Female Member (Self-Employed/Voluntary/OFW/Non-Working
Spouse)
1. Login at the Self- 1.1. The SET will None 1 Second Processed by
Service Express direct the the system
Terminals using Member to
your SSS Card or his/her selected
UMID Card option.
2. Scan SSS card 2.1 The SET will None Processed by

barcode to the scan the SSS the system
scanner or place Card or UMID
UMID Card to the Card.
smart card reader.
3. Place your RIGHT 3.1. The SET will None Processed by

INDEX on the authenticate the the system
fingerprint scanner transaction
until fingerprint is through
accepted. fingerprint
matching.
4. Select “Submission 4.1. The SET will None Processed by

of Maternity display the the system
Notification” from Maternity 1 minute
the Main Menu then Information
enter Expected Form
Date of Delivery,
Number of
Delivery/Miscarriage
prior to the
notificationand
Date of Last
436
Delivery/
Miscarriage.
5. If all displayed 5.1 The SET will None Processed by

information is display the the system
correct, tap/click entered
“Yes”. Expected Date
of Delivery,
 If there is an Number of
incorrect Delivery/
displayed Miscarriage,
information, Date of Last
tap/click “No” to Delivery/
edit. Miscarriage and
verify if all
displayed
information is
correct.
 The SET will

redirect
Member to
the Maternity
Information
Form.
6. To proceed, place 6.1 The SET will None 10 Seconds Processed by

the correct finger on authenticate the the system
the fingerprint transaction
scanner device to through
authenticate the fingerprint
transaction. matching.
7. Get 7.1. The SET will None 5 Seconds Processed by

acknowledgement print the the system
receipt generated acknowledgeme
by SET. nt receipt.

16 seconds
437
94. Generation of Payment Reference Number Using the Self-
Service Electronic Terminals (SETs)
electronic Collection System (e-CS) to facilitate the real-time recording/posting of SSS
contribution payments.

Type of Transaction: G2C - GOVERNMENT TO CITIZEN – Government to Citizen
Who may avail: Self-Employed/Voluntary/Overseas Filipino Worker Members with SSS
ID or UMID Card
1. Proceeds to the SETs 1.1. Validates the ID None 5 seconds Processed by the
installed in the SSS used with the ff: System
branches
Taps the icon of the

ID that will be used:
a. SSS ID a. For SSS ID –

informs
member to
scan the SS
ID’s barcode
on the barcode
reader.
b. For UMID
b. UMID Card Card – informs
the member to
put the UMID
Card on top of
the card
reader.
If the IDs are valid,

informs the member
to put the finger on
the fingerprint scanner
2. Member puts the SET will authenticate None 15 seconds Processed by the
finger on the the fingerprint of the System
fingerprint scanner member
438
If successful member
will be automatically
logged-in on the SET
If not successful, the

SET will authenticate
the fingerprint 4 more
times. If the
authentication is
unsuccessful the SET
will block the card.
3. Tap “Payment 3.1 System displays None 3 seconds Processed by the

Reference Number” the following: System
a. For initial PRN

Generation –
member will
be asked to
provide the
contribution
information
b. For
subsequent
PRN
Generation – a
system
generated
PRN will
appear
a. For initial PRN The System performs 2 minutes Processed by the

generation, provide the following actions: System
the following
information: System generates
 Membership Type and displays
(Voluntary, Self- Statement of Account
employed, OFW (SOA) with the
and Non-Working corresponding
Spouse) Payment Reference
 Applicable Number (PRN)
month/s and
year/s to bepaid
 Amount of
contribution per
month.
 For OFWMember
- if a Flexi Fund
member: enters
439
the desired
amount to be paid
for Flexi Fund
contribution
Tap “Submit Request”
b. For subsequent
generation of PRN:
 If without changes
on the Amount of System automatically
contribution and generates a
the applicable Statement of Account
months to be (SOA) with
paid. corresponding
Payment Reference
Number (PRN) for the
applicable month of
payment
 If there is change System generate and

in the amount of displays a new
contribution and Statement of Account
applicable months (SOA) with
to be paid, click corresponding
“Generate PRN” Payment Reference
and provide the Number (PRN) for the
following given applicable
information: month of payment
o Membership
Type
(Voluntary,
Self-
employed,
OFW and
Non-Working
Spouse)
o Applicable
month/s and
year/s to be
paid
o Amount of
contribution
permonth.
o For OFW
Member - if a
440
Flexi Fund
member:
enters the
desired
amount to be
paid for Flexi
Fund
contribution
Tap “Submit Request”
4. Member taps “Print” SET prints the SOA None 3 seconds Processed by the
to get the copy of System
SOA

26 seconds
441
95. Online Submission of Member Data Change Request (Simple Correction)
in My.SSS
Online facility that allows Members to submit data change request/s (simple correction) to SSS.

1. My.SSS member account
2. Internet Connection My.SSS at https://www.sss.gov.ph
1. Visit the 1.1. The Member None 3 Seconds Processed
SSS login page of the by the
Website SSS website will System
https://www.sss.go be displayed.
v
.ph and click
Member under
Portals.
2. Mouse-over “Service 2.2 The None 15 seconds Processed
then Membership System by the
Records and select displays System
“Submit Request for the simple
Member Data Chan correction
(Simple Correction) requests as
from the list. follows:
a. Correction of
Name
a.1 Correction
of Erroneous
Encoding of
Name
a.2 Correction
of Suffix of
Prefix of Name
a.3 Encoding of
Middle Name
b. Correction of
Sex
c. Change in Civil
Status
d. Conversion of
Membership
442
Status (from
Temporary to
Permanent)
3. Select the 3.1 The None 1 minute Processed by the
applicable data system will System
change being require to
requested and upload
encode the correct supporting
data in the “To” documents for
portion on the a particular
screen. data change
being
3.1 Tick the box to requested.
select “Name” to
request for change of
name
 Input corrections
in appropriate
filed
 Upload
necessary
supporting
documents
Simple
correction for
name:
 Correction of
Name: from “i”
to “e” or vice
versa, from “u”
to “o” or vice
versa, correction
of one or two
letters, and
inclusion/deletio
n of space &
special
characters
 Correction of
Prefix: “Ma.” to
“Maria” or
“Maria” to “Ma.”
 Encoding of
Middle Name: to
complete the
443
existing middle
initial in the
database, e.g.
“C” to “Cruz”.
 Correction of
Suffix of Name:
Jr., II & III
3.2 Tick the box to

select “Sex” to request
for change of Sex
 Choose
appropriate
selection
 Upload
necessary
supporting
documents
3.3 Tick the box to

select “Civil Status”
torequest for change of
civil status
 Input corrections
in appropriate
filed
 Upload
necessary
supporting
documents
Only single to married

is considered simple
correction
3.4 Tick the box to

select “Update Member
Record Status” to
request for change of
member record
 Choose
appropriate
selection
 Upload
necessary
supporting
documents
444
4. Click “Submit” 4.1 The System None 30 seconds Processed
displays the by the
confirmation of System
successful
submission and the
transaction
number.
5. Open the 5.1 The System sends None Processed
registered email an email to the 1 minute by the
address and Member indicating System
check the email the transaction
sent by SSS as details of the
confirmation for submitted online
the successful member data
submission of change request.
online member
data change
(simple
correction).
None 2 minutes and
TOTAL
28 seconds
445
96. Online Appointment System
Online facility that allows members to secure a branch appointment online

Type of Transaction: G2C-GovernmenttoCitizen
CHECKLISTOFREQUIREMENTS WHERETO SECURE
My.SSS Member Account Secure at https://www.sss.gov.ph
Internet Connection Internet Service Provider
FEESTOB PROCESSING PERSONRESPONSI
CLIENTSTEPS AGENCYACTIONS
EPAID TIME BLE
1. Visit the SSS 1.1. The None 20 Seconds Processed by the
Website Member system
login page of
https://www.sss.gov.ph the SSS
website will
Provide User ID and be displayed.
password then click
“Submit”
1. Mouse- over 2.1 The System None 30 Seconds Processed by the
“Member Info” check the system
and click availability
“Appointment of the
System” from Branch
the list of selected
services. and will
display the
schedule of
Select the available
“Purpose” of dates to
visit, “Region” visit.
and “Branch”
you want to visit,
and
“Appointment
Date”.
446
3.Select the 3. The System will None 6 Seconds Processed by the
“Appointment let you encode system
Time” and encode the concern/s
the “Concern(s)” and will be sent
for better to the Branch to
understanding of be visited after
your concern/s submission.
during your
appointment.
4.Click“Submit 4.1 The System None 3 Seconds Processed by the

Schedule” will display system
that you have
successfully
set an
appointment.
4.2 The System

will send the
appointment
details to your
email
address,
notification
inbox, and to
the Branch
you wish to
visit.
TOTAL Free 59 seconds
447
97. Change of My.SSS Member Account Password
Online facility that allows Members to change his/her current password.


1. My.SSS Member Account
1. Visitthe SSS 1.1. The Member None 3 Seconds Processed
Website login page of the by the
https://www.sss.gov SSS website will System
.ph and click be displayed.
Member under
Portals.
2. Log-in to the SSS 2.1. The system displays None 15 seconds Processed
Websiteusing the Member Change by the
My.SSS account Password. System
user ID and
password. Mouse-
over “Member
Info”, then
“Change
Password”.
2. Encode current 3.1. The system dialog None 15 seconds Processed
password, new box will appear for by the
password and confirmation. System
confirm new
password then click
“Change” button.
3. Click “OK” from the 1.1. The system None 3 Seconds Processed
dialog box. displays the by the
confirmation on System
successful
changing of
member’s
password.
4.2. The system sends
email notification to
member’s email address
448
98. Change of My.SSS Employer Account Password
Online facility that allows Employers to change his/her current password

Who may avail: All Employers

2. Internet Connection My.SSS at https://www.sss.gov.ph
1. Visit the SSS 1.1. The Employer None 3 Seconds Processed
Website login page of the by the
SSS website will System
https://www.sss.gov.ph be displayed.
and click Employer
under Portals.
2. Log-in to the SSS 2.1. The system displays None 15 seconds Processed
Websiteusing Employer Change by the
the My.SSS Password. System
account user ID
and password.
Mouse-over
“Employer Info”,
then “Change
Password”.
1. Encode old 3.1. The system dialog None 15 seconds Processed
password, new box will appear for by the
password and confirmation. System
confirm password
then click “Change”
button.
2. Click “OK” from the 4.1. The system displays None 3 Seconds Processed
dialog box. the confirmation on by the
successful changing of System
employer’s password.
4.2. The system sends

email notification to
employer’s email
address
449
SSS E-CENTERS – EXTERNAL
SERVICES
450
99. My.SSS Registration at the E-Center
The E-Center located at the SSS Branches assist Members and Employers in the registration
of their SSS accounts in the My.SSS facility of the SSS website.

G2B - Government to Business
Who may avail: All Members with at least one (1) contribution and with posted date of
coverage.
All Employers with posted date of coverage
1. Bearer’s SS ID/UMID Cardor Any ID-issuing government agencies (SSS,
2. Valid ID (2, original), which must have the GSIS PhilHealth, Pag-IBIG, PhilPost), present
following: company
 Name ofMember/Bearer
 Picture
 Signature
3. Active E-mailaddress Any email address provider (Gmail, Yahoo, etc)
4. Valid Form L-501 or Specimen Signature SSS Servicing Branch

Card, stamped “Received” by theServicing
Branch
*Valid for one year from receipt date of branch
Employer web registration through an Authorized Signatory or Representative
Include the following:
5. Person Granting Authority’s SS ID/UMID Card Any ID-issuing government agencies (SSS,
(Photocopy)or GSIS PhilHealth, Pag-IBIG, PhilPost), present
company
6. Person Granting Authority’s Valid ID (2,
Photocopy), which must have thefollowing:
 Name ofMember
 Picture
 Signature
7. Letter of Authorization duly signed by the Employer’s Person Granting Authority

Person GrantingAuthority

1. Get queue number None None None None
from the E-Center’s
queue number
451
holder and wait to be
called.
*If the Branch is
using an automated
queuing system, the
queue number and
the assigned counter
will be flashed via
the displaymonitor.
2. Present the 2.1 Validate the IDs None 3 minutes JR/SR Member
requirements to the and verify the Service
MSR for validation identity of the Representative,
and verification Member/Employer/ Member
Employer Services Section
Representative of SSS Branch
or at SSS
2.2 Verify Service Office
Member/Employer
records in WINS to
check eligibility
2.3 Assist the

Member/Employer/
Employer
Representative to
the designated
desktop computer.
3. Proceed to the System performs the None 1 minute JR/SR Member

computer assigned succeeding actions: Service
by the MSR and Representative,
access the SSS 3.1 Display the Member
website at Medmber/Emp Services Section
www.sss.gov.ph and loyer login of SSS Branch
accomplish the page or at SSS
captcha, then click Service Office
Member/Employer
Portal.
452
4. Register in the SSS 4.1. Send confirmation None Processing JR/SR Member
website, follow the email for time of web Service
on-screen successful registration for Representative,
instructions and registration Members/Empl Member
complete the online containing the link oyers Services Section
registration form to set up the (refer to the of SSS Branch
password service or at SSS
*Employer specification of Service Office
Registration are My.SSS
subject for Branch Registration
approval through the
SSS
Website)
5. Log in to the 5.1 Display the Set up None 2 minutes JR/SR Member
registered email Password Page Service
address and click Representative,
on web registration *For member Member
link or read rejection accounts, a page Services Section
notice will be displayed of SSS Branch
requiring the last or at SSS
six digits of the Service Office
SS/CRN Number
6. Assign the preferred 6.1 Validate thelogin None None

password and
access the My.SSS 6.2 Display the
account homepage
7. Log out of the 7.1. Display the None None JR/SR Member
My.SSS account. My.SSS login Service
page. Representative,
Member
Services Section
of SSS Branch
or at SSS
Service Office
453
MSR performs below
actions:
8. Sign the E-Center 8.1. Record the None 1 minute JR/SR Member
Logbook transaction in the Service
E-Center Logbook Representative,
with the Member
informationbelow: Services Section
 CRN/SS of SSS Branch
Number/Emplo or at SSS
yerID Service Office
 Member’s/Empl
oyer’s/Employe
r
Representative’
sName
 Purpose of
Visit/Transactio
n
 Date and Time
 Signature of
Member/Emplo
yer/Employer
Representative
8.2. Request the None None

Member/Employer/
Employer
Representative to
sign in the logbook
TOTAL None 7 minutes +

Processing
time of
My.SSS
registration
for
Member/Empl
oyer through
the SSS
website
454
100. Accessing My.SSS services at the E-Center
The E-Center located at the SSS Branch assists Members and Employers in accessing
their My.SSS accounts

Who may avail: All individual members and employers with My.SSS accounts
1. Bearer’s SS ID/UMID Cardor Any ID-issuing government agencies (SSS,
2. Valid ID (2, original), which must have the GSIS PhilHealth, Pag-IBIG, PhilPost), present
following: company
 Picture
 Signature
3. My.SSS Account Register in the SSS website:

*Only the member who owns the account will https://www.sss.gov.ph
be allowed to access the said account at the E-
Center
4. Valid Form L-501 or Specimen Signature Card, SSS Servicing Branch

stamped “Received” by the Servicing Branch
(for transacting employer only)
Employer transaction through an Authorized Signatory or Representative
Include the following: Any ID-issuing government agencies (SSS,

5. Person’s Granting Authority’s SS ID/UMID Card GSIS PhilHealth, Pag-IBIG, PhilPost), present
(Photocopy)or company
6. Person’s Granting Authority’s Valid ID (2,

Photocopy), which must have the following:
 Name of Member
 Picture
 Signature
7. Letter of Authorization duly signed by the Employer’s Person Granting Authority

Person Granting Authority

queue number
455
called.
*If the Branch is

using an automated
queuing system, the
queue number and
will be flashed via
the display monitor.
2. Present the 2.1 Receive the None 1 minute JR/SR Member

requirements to the requirements and Service
MSR for validation verify the identity of Representative,
and verification the Member
Member/Employer/ Services Section
Employer’s of SSS Branch
Representative or at SSS
Service Office
2.2 Assist the
Member/Employer/E
mployer’s
Representative to
the designated
desktop computer.
System performs the None 1 minute JR/SR Member

succeeding actions: Service
3. Proceed to the Representative,
computer assigned 3.1 Display the Member
by the MSR and Member/Employer Services Section
access the SSS login page of SSS Branch
Website: or at SSS
https://www.sss.gov. Service Office
ph and accomplish
the captcha, then
click
Member/Employer
Portal.
4. . Log in to My.SSS 4.1. Display homepage

Employer/Member
portal.
None 2 minutes + JR/SR Member

processing Service
456
5. Select from the 5.1 Display the page time for online Representative,
available options in where the service Member
the homepage the service/information (refer to the Services Section
service/information can be viewed or service of SSS Branch
to access. requested. specification of or at SSS
each of the Service Office
*See the table services that
below for the list of can be made
available services in through the
the My.SSS SSS
account website)
6. Log out of the 6.1 Display the login
My.SSS page.
account.
MSR performs below
actions:
7. Sign the E-Center 7.1. Record the None 1 minute JR/SR Member
Logbook transaction in the E- Service
Center Logbook Representative,
with the information Member
below: Services Section
Number/Employ or at SSS
erID Service Office
 Member’s/Emplo
yer’s/Employer
Repsentative’s
Name
 Purpose of
Visit/Transaction
 Date and Time
 Signature of
Member
7.2. Request the

Member/Employer/
Employer
Representative to
sign in thelogbook
TOTAL None 5 minutes +

processing
time for
online service
457
Available Services in My.SSS (Member Account)
Inquiry of MembershipRecords
PRN Generation – Contributions (for Self-Employed and Voluntary Members, andOFWs)
PRN Generation – Loans (for Self-Employed and Voluntary Members, andOFWs)
Benefit Re-disbursement Module
Disbursement Account Enrollment Module
Apply for Salary Loan
Apply for Calamity Loan
Apply for Unemployment Benefit
Apply for Pension Loan
Apply for Loan Penalty Condonation
Adjustment of Maternity Benefit
Request for Member Data Change (Simple Correction)
Flexi Fund Enrollment
RequestRecords
Submit MaternityNotification
Submit Maternity Benefit Application
Submit Retirement Application
Simulated RetirementCalculator
Submit Funeral Claim Application
Change of My.SSS AccountPassword
Appointment System
Update Security Questions
Available Services in My.SSS (Employer Account)
Inquiry of EmployerRecords
PRNGeneration – Contributions
PRNGeneration – Loans
Benefit Redisbursement Module
Disbursement Account Enrollment Module
Certification of Loan/Claim
Submission of Employee MaternityNotification
Submission of Maternity Benefit Reimbursement Application
Submission of Adjustment of Maternity Benefit Reimbursement Application
Submission of Employment Report(R1A)
Submission of Employee SicknessNotification
Submission of SS Sickness Benefit Reimbursement Application
Submission of Contribution Collection(R3)
Submission of Loan Collection List(ML2)
Change of My.SSS AccountPassword
Updating of Contact Information
458
101. Request for Resetting of Password and Recovery of User ID to
My.SSS Member Account at the E-Center
The E-Center located at the SSS Branch assists Members in password resetting and User
ID recovery.

Who may avail: All individual members with My.SSS Account and:
- No Email Received from SSS after Clicking the Forgot User ID/
Password Link in the Member LoginPage
- Forgotten registered emailaddress
- Encountered other difficulties in accessing the SSSwebsite.

1. SS ID/UMID Card (Original) or Any ID-issuing government agencies (SSS,
GSIS, PhilHealth, Pag-IBIG, PhilPost), present
company
2. Valid ID (2, Original), which must have the
following:
 Name ofMember
 Picture
 Signature
3. My.SSS Member Account Register in the SSS website:

https://www.sss.gov.ph
queue number
called.
*If the Branch is

using an automated
queuing system, the
queue number and
will be flashed via
the displaymonitor.
2. Present the valid IDs 2.1 Validate the IDs None 2 minutes JR/SR Member
to the MSR for and verify the Service
validation and identity of the Representative
verification Member. (MSR),
459
2.2 Check if Member is Member
registered in the Services Section
SSSwebsite of SSS Branch
or at SSS
2.3 Reset the Service Office
password or check
the UserID of the
My.SSSaccount
2.4 Provide a
temporary
password and
UserID of the
My.SSSaccount
2.2 Assist the member

to the designated
desktop computer.
System performs the

3. Proceed to the succeeding actions:
computer assigned
by the MSR and 3.1 The system None 2 minutes JR/SR Member
access the SSS displays the login page. Service
Website: Representative,
https://www.sss.gov. Member
ph, accomplish the Services Section
captcha, then click of SSS Branch
Member Portal. or at SSS
Service Office
4. Log in to the 4.1. Display prompt to None

My.SSS account change the
using the temporary password
password or
UserIDprovided by
the MSR
5 Fill up the required 5.1 Validate the None

fields to change the password
password
5.2 Display
confirmation of
successful
password change
6. Take note of new 6.1 Display the None

log-in credentials Member login
thenlog- page.
460
out the My.SSS
account
MSR performs below

actions:
7. Sign the E-Center 7.1 Record the None 1 minute JR/SR Member
E-CenterLogbook Representative,
Number or at SSS
 Member’s Service Office
Name
 Purpose of
Visit/Transactio
n
 Date and Time
 Signature of
Member
7.2 Request the

Member to sign in
the logbook
461
102. Request for Resetting of Password and Recovery of User ID to
My.SSS Employer Account at the E-Center
The E-Center of the SSS Branch assists Employers in password resetting and User ID
recovery.

Who may avail: All Employers with My.SSS Account and no change in registered email
address
1. Bearer’s SS ID/UMID Card or Any ID-issuing government agencies (SSS,
GSIS, PhilHealth, Pag-IBIG, PhilPost), present
company
2. Valid ID (2, original), which must have the
following:
 Name of Member/Bearer
 Picture
 Signature
3. My.SSS Employer Account Register in the SSS website:

Card, stamped “Received” by the Servicing
Branch (for transacting employer only)

5. Person Granting Authority’s SS ID/UMID Card Any ID-issuing government agencies (SSS,
(Photocopy)or GSIS PhilHealth, Pag-IBIG, PhilPost), present
company
 Name ofMember
 Picture
 Signature
7. Letter of Authorization duly signed by the

Person GrantingAuthority Employer’s Person Granting Authority

queue number
462
called.
*If the Branch is using

an automated
queuing system, the
queue number and
will be flashed via
the displaymonitor.
2. Present the 2.1 Validate the None 1 minute JR/SR Member

requirements to the requirements and Service
MSR for validation verify the identity Representative,
and verification and authority of Member
the transacting Services Section
individual. of SSS Branch
or at SSS
2.2 Assist the Service Office
Employer/Authoriz
ed Representative
to the designated
desktopcomputer.
3. Proceed to the 3.1 Instruct the None 1 minute JR/SR Member

computer assigned Employer/Authoriz Service
by the MSR and ed Representative Representative,
access the SSS to use the self- Member
Website: reset facility in the Services Section
https://www.sss.gov. Employer Login of SSS Branch
ph, accomplish the page of the SSS or at SSS
captcha, then click website Service Office
Employer Portal.
System performs the

succeeding actions
4. Follow the 4.1 Validate

instructions online or information entered
as told and submit
request for password 4.2 Send link to set up
resetting or userid the password to
recovery. the registered
email address
5. Check registered 5. Display Password None 1 minute JR/SR Member

email and click on Setup page Service
the link received Representative,
463
6. Fill up the required 6.1 Validate the Member
fields to change the password Services Section
password of SSS Branch
6.2 Display or at SSS
confirmation of Service Office
successful
password change
7. Take note of new 7. Display the

new log-in Employer
credentials then log- loginpage.
out of the My.SSS
account
MSR performs below

function:
8. Sign the E-Center 8.1 Record the None 1 minute JR/SR Member
E-CenterLogbook Representative,
 EmployerID of SSS Branch
 Employer’s/Auth or at SSS
orizedRepresent Service Office
ative’s Name
 Purpose of
Visit/Transaction
 Date and Time
 Signature of
Employer/Author
ized
Representative
8.2 Request the

Employer/Authoriz
ed Representative
to sign in the
logbook
464
103. Updating of Employer Profile through the E-Center
The E-Center of the SSS Branch facilitates requests for amendment of Employer Web
Profile.

Who may avail: All Employers with My.SSS Account
1. Bearer’s SS ID/UMID Card or Any ID-issuing government agencies (SSS, GSIS
PhilHealth, Pag-IBIG, PhilPost), present company
2. Valid ID (2, original), which must have the
following:
 Picture
 Signature
3. My.SSS Employer Account Register in the SSS website:

Card, stamped “Received” by the Servicing
Branch (for transacting employer only)
5. Duly Accomplished Web Amendment Form SSS Servicing Branch or Employer

or a Letter-Request, indicating thefollowing
information:
 EmployerID
 CompanyName
 Change/s to WebProfile
 Name, SS number, contact details and
signature of Person GrantingAuthority
 Name, SS number, contact details and
signature of Employer Authorized
Signatory (required for request for
updating of Employer Authorized
Signatory)

5. Person Granting Authority’s SS ID/UMID Any ID-issuing government agencies (SSS, GSIS
Card (Photocopy)or PhilHealth, Pag-IBIG, PhilPost), present company

 Name ofMember
 Picture
465
 Signature Employer’s Person Granting Authority
7. Letter of Authorization duly signed by the

Person Granting Authority
CLIENT STEPS
queue number
called.
*If the Branch is using

an automated
queuing system, the
queue number and
will be flashed via
the displaymonitor.
2. Submit the 2.1 Validate the None 3 minutes JR/SR Member

requirements and requirements Service
present Valid IDs to and verify the Representative,
the MSR verification identity and Member Services
authority of the Section of SSS
transacting Branch or at SSS
individual. Service Office
2.2 Receive the

requirements
and validates
the information
in WINS and
WES admin
account.
* If requirements
are
incomplete/not
in order, inform
Employer/Repre
sentative about
the lacking
requirements
*If requirements
are in order,
proceed to Step
No.3
466
3. MSR inputs the 3.1 Writes
applicable data in “PROCESSED
Update Web Profile BY” and affixes
Module of the WES. signature over
printed name on
the letter
request (original
copy)
3 minutes
4. MSR informs the 4.1 Instructs the filer None 1 minute JR/SR Member
employer to access to open the registered Service
the public e-mail company email Representative,
website using the address for the Member Services
designated desktop password link and Section of SSS
nominate the Branch or at SSS
preferred password. Service Office
467
5.1 Record the None None
5. Sign the E-Center transaction in
Logbook the E-Center
Logbook with
the information
below:
 EmployerID
 Employer’s/A
uthorized
Representativ
e’s Name
 Purpose of
Visit/Transacti
on
 Date and
Time
 Signature of
Employer/Aut
horized
Representativ
e
5.2 Requestthe
Employer/Auth
o rized
Representative
to sign in the
logbook
5.3 Issues to Filer

the letter
request
(original copy)
and
identification
requirements
(original
copy/ies)
468
SOCIAL SECURITYSYSTEM
INTERNAL SERVICES
469
BRANCH SUPPORT SERVICES DEPARTMENT
(BSSD) – INTERNAL SERVICES
470
104. Filing of Request for Information (RFI) on the; Agenda of the Pre–
Construction/Pre-Project Implementation Meeting with Contractor/Supplier/
Lessor/ End–user (SSS Branch Office)/ and Building Administrator or Project
Status
The Request for Information (RFI) is demanded by the Contractor/Supplier/ Lessor/ End–user (SSS
Branch Office)/ Building Administrator/ SSS Management whenever there is an issue or concern on
the; Agenda of the Pre–Construction/Pre-Project Implementation Meeting or the Project Status.
Office/Division Branch Support Services Department

Classification Simple
Type of Transaction
G2G – Government to Government
Who may avail Contractor/Supplier/ Lessor/ End–user (SSS Branch Office)/ Building
Administrator/ SSS Management
Duly accomplished Request Letter (1 Copy, Requesting Party
Original and Photocopy) or Request Letter via
email
Include the following information:
- Full name of requesting party

- Address of the requesting party
- Contact details of the requesting party
- Details of the information requested for
- Person(s) requested
- Name of the Department of the person(s)
requested
1. Memorandum regarding Award of Contract to a Requesting Party

winning Bidder/Contractor/Supplier
2. Any or combination of the Documents deemed

necessary to the request:
Contract documents:
- Contract Agreement
- General Condition of Contract (GCC)
- Special Conditions of Contract (SCC)
- Instruction to Bidders (ITB)
- Bid Data Sheet (BDS)
- Supplemental/Bid Bulletins (Addenda), if
any
- Notice of Award with Contractor/Supplier’s
“Conforme”
- Performance Security (Annex E)
471
- Supporting documents that may be required
by the existing laws or the SSS
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

Send request with the Check correctness and None 1 Hour Senior Analyst/
detailed information via completeness of the CEO II, Branch
registered mail, email or received request and Support Services
walk–in to the documentary Department
Administrative Section requirements
of the Branch Support
Services Department Send an
acknowledgement email
Email: upon receipt of the
[email protected] request
Address: Branch Log the Request Letter

Support Services and all relevant
Department information as indicated
8F SSS Main Building on the checklist of
East Avenue Diliman requirements in the
Quezon City Department’s Log Book
for tracking
Forward the request to

the Department Head
Assess and forward the None 30 Minutes Department Head,

request to the Branch Support
JEA/Engineer with Services
instructions Department
Process the request None 2 days JEA/Engineer,

along with other Branch Support
attached documents Services
and prepare reply memo Department
and/or technical report
Forward the drafted

reply memo and/or
technical report to the
CEO III for review
Review and sign the None 1 Hour CEO III, Branch

reply memo and/or Support Services
technical report Department
Forward the reviewed
reply memo and/or
472
Department Head for
Approval
Approve the reply memo None 1 Hour Department Head,

and/or technical report Branch Support
Services
Forward the approved Department
reply memo and/or
Senior Analyst/ CEO II
for issuance to the
requesting party
Receive the Reply Scan the signed reply None 30 Minutes Senior Analyst/
Memo and/or Technical memo and/or technical CEO II, Branch
Report report and send it to the Support Services
requesting party via Department
email or registered mail
File and record all

actions taken on the
request. Tag request file
CLOSED
TOTAL None 2 Days and 4

Hours
473
105. Filing of Request for Information (RFI) on the Plans/Drawings, Bill of
Quantities, Specifications, and other Project related documents
The request for information is demanded by the Contractor/Supplier/ Lessor/ End–user (SSS Branch
Office)/ Building Administrator/ SSS Management whenever there is an issue or concern on the
Plans/Drawings, Bill of Quantities, and Specifications.

Type of Transaction
G2B - Government to Business,
G2G – Government to Government
email

requested
Documents shall include: Requesting Party
Copy of a particular Sheet/Page of the

Plans/Drawings, Bill of Quantities, or Specifications
where additional information is requested

Send request with the Check correctness and None 1 Hour Senior Analyst/
detailed information via completeness of the CEO II, Branch
registered mail, email or received request and Support Services
walk–in to the documentary Department
Administrative Section requirements.
of the Branch Support
Services Department Send an
acknowledgement email
[email protected] request
474
Address: Branch Log the Request Letter
Support Services and all relevant
Department information as indicated
8F SSS Main Building on the checklist of
East Avenue Diliman requirements in the
Quezon City Department’s Log Book
for tracking

the Department Head

JEA/Engineer with Services
Process the request None 2 days JEA/Engineer,

along with other Branch Support
attached documents Services
and prepare referral Department
memo to EFMD, if
necessary
Forward the drafted

referral memo to the
CEO III for review

referral memo Support Services
Department
Department Head for
Approval
Approve the referral None 1 Hour Department Head,

memo to EFMD Branch Support
Services
Senior Analyst/ CEO II
for transmittal
Transmit the referral None 15 Minutes Senior Analyst/

memo to EFMD CEO II, Branch
Support Services
Department
Process the RFI along None Within EFMD
with other attached commitment
documents and prepare time
475
reply memo and/or
technical report
Forward the reply memo

to BSSD
Receive the Reply Scan the signed EFMD None 30 Minutes Senior Analyst/
Memo and/or Technical reply memo and/or CEO II, Branch
Report technical report and Support Services
send it to the requesting Department
party via email or
registered mail
File and record all

request. Tag request file
CLOSED
TOTAL None 2 Days, 4

Hours and 15
Minutes
Note: The Total Processing Time does not include that of the EFMD
476
106. Filing of Request for Information/Query(RFI/Q) during the Project
Implementation Stage
The Request for Information (RFI) is submitted by the Contractor/Supplier/ Lessor/End–user (SSS
Branch Office)/ Building Administrator/ SSS Management whenever there is an issue or concern
during the Project Implementation Stage.

Type of Transaction G2B – Government to Business, G2G – Government to Government
email

- Name of the Department of the
person(s) requested
3. Memorandum regarding Award of Contract Requesting Party

to a winning Bidder/Contractor/Supplier
4. Any or combination of the Documents

deemed necessary to the request:
Contract documents:
- Contract Agreement
- General Condition of Contract (GCC)
- Special Conditions of Contract (SCC)
- Instruction to Bidders (ITB)
- Bid Data Sheet (BDS)
- Supplemental/Bid Bulletins (Addenda), if
any
- Notice of Award with
Contractor/Supplier’s “Conforme”
- Performance Security (Annex E)
- Supporting documents that may be
required by the existing laws or the SSS
477
Submit request with Check correctness None 30 minutes Senior Analyst/
complete detailed and completeness of CEO II, Branch
information via the request and Support Services
registered mail, email corresponding Department
or walk–in to the attachments.
Administrative Section
of the Branch Support Send an
Services Department acknowledgement
email (for request
Email: received via
[email protected] email/mail) or stamp
received (for walk-in)
Address: Branch upon receipt of the
Support Services request.
Department
8F SSS Main Building Log the Request and
East Avenue Diliman all relevant
Quezon City information as
indicated on the
checklist of
requirements in the
Department’s Log
Book for tracking.
Forward request to
the Department Head.
Assess and forward None 30 Minutes Department

request to the Head, Branch
Engineer with Support Services
Evaluate and prepare None 2 days (within Engineer, Branch

reply memo/letter BSSD) Support Services
and/or technical report Department
Forward prepared
reply memo/letter
to the CEO III for
review
478
Review the reply None 1 Hour CEO III, Branch
memo/letter and/or Support Services

reply memo/letter
to the Department
Head for Approval
Approve the reply None 1 Hour Department

memo/letter and/or Head, Branch
technical report Support Services
Department
Forward approved
reply memo/letter
to the Senior Analyst/
CEO II for issuance to
the requesting party
Memo and/or memo/letter and/or CEO II, Branch
Technical Report technical report and Support Services
send it to the Department
requesting party via
email or registered
mail
File and record all

request.
TOTAL None 2 Day, 3
Hours and 30
minutes
479
107. Filing of Request for Advance Payment
The request for Advance Payment is demanded by the Contractor/Supplier in accordance with the
conditions of the contract, contract documents, and the Implementing Rules and Regulations of Republic
Act No. 9184, otherwise known as “The Government Procurement Reform Act”.

Type of G2B – Government to Business
Transaction
Who may avail Contractor/Supplier only
Duly accomplished Request Letter (1 Copy, Contractor/Supplier/Service Provider
email

requested
ADVANCE PAYMENT documents: Contractor/Supplier/Service Provider
- Notice of Award
- Job Order/Purchase Order/Contract
Agreement
- Notice to Proceed
- Performance Bond
- Surety Bond for Advance Payment
- Building Permit application with LGU, if
available
- Supporting Documents that may be
Submit request with Check correctness and None 1 Hour Senior Analyst/
complete detailed completeness of CEO II, Branch
information via therequest and Support Services
registered mail, corresponding Department
email or walk–in to attachments.
the Administrative
480
Section of the Send an
Branch Support acknowledgement email
Services (for request received via
Department email/mail) or stamp
[email protected] request.
Address: Branch Log the Request and all

Support Services relevant information as
Department indicated on the checklist
8F SSS Main of requirements in the
Building East Department’s Log Book
Avenue Diliman for tracking.
Quezon City
Assigns to CEO III, CMS None 10 Minutes Department

the processing of the Head, Branch
request for payment of Support Services
contractor/supplier/service Department
provider
None 20 minutes
Instructs the Project-In- CEO III, CMS
Charge to process the
request for payment.
None 2 days
Evaluates the request for Project-In-
payment. Charge
Prepares the following

documents:
- RFI to concerned
SSS Inspection
Team
- supporting
documents (e.g.,
Accomplishment
Report, Certificate of
Completion (COC)/
Certificate of Final
Acceptance (COFA)/
Certificate of
481
Completion and
Acceptance (COCA),
DR/SI, contract/NTP
specifications,
approved variation
order/amendment to
order)
Forwards to CEO III the

following:
- RFI to concerned
SSS Inspection
Team
- Prepared documents
- Received request for
payment and
supporting
documents from
contractor/supplier/
service provider
Reviews the following: None 2 hours CEO III, CMS

- RFI to concerned
SSS Inspection
Team
Forwards to DM III the

following:
- RFI to concerned
SSS Inspection team
payment and
supporting
documents from
contractor/ supplier/
service provider
None 1 Hour Department

Approves the following: Head, Branch
- RFI to concerned Support Services
SSS Inspection team Department
482
Instructs JEA to transmit
to SSS Inspection Team
the following:
- RFI to concerned
SSS Inspection team
Assigns to Project-In-
Charge thru CEO III, CMS
the IAR upon receipt from
SSS Inspection Team
None
Prepares the transmittal 30 minutes Project-In-
memo to PPMD. Charge

following:
- Transmittal memo
- IAR
payment and
from contractor/
supplier/ service
provider
Reviews the transmittal None 15 minutes CEO III, CMS

memo.

following:
- Transmittal memo
- IAR
payment and
supporting
documents from
service provider
Approves the transmittal None 15 minutes Department

memo. Head, Branch
483
Instructs the JEA on the Support Services
following: Department
Transmit to PPMD thru
VP, GSD the following:
- Transmittal memo
- IAR
payment and
from contractor/
supplier/service
provider
Forward to Sr. Clerk, AS

thru CEO II the
acknowledged copies of
the following for recording
and filing:
- Transmittal memo
- IAR
payment and
supporting
documents from
contractor/
supplier/service
provider
Memo/ Technical memo/ technical report CEO II, Branch
Report and send it to the Support Services
requesting party via email Department
or registered mail
Forward the approved

next processing
Department/ Office for
their preparation of
Disbursement Voucher
and processing of
Payment
484
File and record all actions
taken on the request. Tag
request file CLOSED

Hours
Note: The Total Processing Time does not include that of the; General Services Division,
Administration Group, Corporate Sector Group, PPMD, GAD, and OSD
485
108. Filing of Request for Payment of Progress Billing/ Release of 10% Retention
Money
The request for payment Progress Billing/ Release of 10% Retention Money is demanded by the
Contractor/Supplier in accordance with the conditions of the contract, contract documents, and the
Implementing Rules and Regulations of Republic Act No. 9184, otherwise known as “The Government
Procurement Reform Act”.

Transaction
Duly accomplished Request Letter (1 Copy, Contractor/Supplier/ Service Provider
email

requested
PROGRESS BILLING PAYMENT documents: Contractor/Supplier/Service Provider
- Request Letter
- Notice of Award
Agreement
- Notice to Proceed
- Approvals to Change Order/Extra Work
Order, Work Suspension/ Resumption,
Extension of Contract Time, if any
- Statement of Work Accomplishment
- Pictures of work accomplished
- Contractor/Supplier’s Affidavit that all
labor, materials, and lease of equipment
have been fully paid
- Service Report, if applicable
486
- Sales Invoice, if applicable
- Delivery Receipt, if applicable
FINAL BILLING PAYMENT documents:
- Request Letter
- Notice of Award
- Job Order/ Purchase Order/Contract
Agreement
- Notice to Proceed
- Final Punch-list Findings Statement of
Compliance
- Owner’s Operating and Maintenance
Manuals, if any
- Certificate of Completion
labor, materials, and lease of equipment
have been fully paid
- Occupancy Permit, if any
- Plans/Drawings, and Specifications for
Change Order/Extra Work Order, if
necessary
- Shop Drawings, if any
- As – built plans, if applicable
- Service Report, if applicable
- Sales Invoice, if applicable
- Delivery Receipt, if applicable
RELEASE OF 10% RETENTION MONEY

documents:
- Request Letter
- Notice of Award
Agreement
- Notice to Proceed
487
- Surety Bond for Retention Money, if
necessary
- Certificate of Final Acceptance
- Certificate of Completion

Submit request with Check correctness and None 1 Hour Senior Analyst/
complete completeness of the CEO II, Branch
detailedinformation request and Support Services
via registered mail, corresponding Department
email or walk–in to attachments.
the Administrative
Section of the Send an
Branch Support acknowledgement email
Services (for request received via
Department email/mail) or stamp
[email protected] request.
Address: Branch Log the Request and all

Support Services relevant information as
Department indicated on the checklist
8F SSS Main of requirements in the
Building East Department’s Log Book
Avenue Diliman for tracking.
Quezon City
None Department
Assigns to CEO III, CMS 10 minutes Head, Branch
the processing of the Support Services
request for payment of Department
contractor/supplier/service
provider
None
Instructs the Project-In-
Charge to process the
request for payment 20 minutes
488
CEO III, CMS
None
Evaluates the request for
payment.

documents:
- RFI to concerned SSS
Inspection Team
- supporting documents
(e.g., Accomplishment 2 days Project-In-
Report, Certificate of Charge
Completion (COC)/
Certificate of Final
Acceptance (COFA)/
Certificate of
Completion and
Acceptance (COCA),
DR/SI, contract/NTP
specifications,
approved variation
order/amendment to
order)

following:
- RFI to concerned
SSS Inspection
Team
payment and
supporting
documents from
service provider
Reviews the following: None CEO III, Branch

- RFI to concerned Support Services
SSS Inspection 2 hours Department
Team

following:
489
- RFI to concerned
SSS Inspection team
payment and
supporting
documents from
service provider
Approve the None
recommended Travel Department
Documents or e-Trip Head, Branch
Ticket Support Services
1 hour Department
Approves the following:
Inspection team
Instructs JEA to transmit

to SSS Inspection Team
the following:
Inspection team
Assigns to Project-In-
Charge thru CEO III, CMS
the IAR upon receipt from
SSS Inspection Team
None
Prepares the transmittal 30 minutes Project-In-
memo to PPMD. Charge

following:
- Transmittal memo
- IAR
payment and
from contractor/
supplier/ service
provider
490
Reviews the transmittal None 15 minutes CEO III, CMS
memo.

following:
- Transmittal memo
- IAR
payment and
supporting
documents from
service provider
Approves the transmittal None 15 minutes Department

memo. Head, Branch
Support Services
Instructs the JEA on the Department
following:
Transmit to PPMD thru
VP, GSD the following:
- Transmittal memo
- IAR
payment and
from contractor/
supplier/service
provider
Forward to Sr. Clerk, AS

thru CEO II the
acknowledged copies of
the following for recording
and filing:
- Transmittal memo
- IAR
payment and
supporting
documents from
contractor/
491
supplier/service
provider
Receive the reply Scan the approved reply None 1 Hour Senior Analyst/
Memo/ Technical memo/letter and technical CEO II, Branch
Report report and send it to the Support Services
requesting party via email Department
or registered mail
Forward the technical

report, and the Inspection
and Acceptance Report to
the next processing
Department/ Office for
their preparation of
Disbursement Voucher
and processing of
payment

taken on the request.
TOTAL None 2 Days, 5
hours, 30
minutes
Note: The Total Processing Time does not include that of the; General Services Division,
Administration Group, Corporate Sector Group, Inspectorate Team, PPMD, GAD, and
OSD
492
109. Filing of Request for Approval of Materials Sample
The Request for Approval of Materials Sample is demanded by the Contractor/Supplier and shall be
verified and approved by the BSSD/EFMD, if in accordance with the Contract and Specifications, prior
to incorporation of materials into the project.

Type of Transaction G2B – Government to Business
Duly accomplished Request Letter (1 Copy, Contractor/Supplier
email

person(s) requested
Physical portion or full sample of the specified Contractor/Supplier

product/materials, specifying therein its
technical data

Submit request with Check correctness None 1 Hour Senior Analyst/
complete detailed and completeness of CEO II, Branch
information via the request and Support Services
registered mail, email corresponding Department
or walk–in to the attachments
Administrative Section
of the Branch Support Send an
Services Department acknowledgement
email (for request
Email: received via
[email protected] email/mail) or stamp
Address: Branch upon receipt of the
Support Services request.
Department
493
8F SSS Main Building Log the Request and
East Avenue Diliman all relevant
Quezon City information as
indicated on the
checklist of
requirements in the
Department’s Log
Book for tracking.
Forward the request

to the Department
Head.
Assess and forward None 30 Minutes Department

request to the Head, Branch
Engineer with Support Services
Evaluate and prepare None 2 days (within Engineer, Branch

reply memo/letter BSSD) Support Services
and/or technical report Department
Forward prepared
reply memo/letter
to the CEO III for
review
Review the reply None 1 Hour CEO III, Branch

memo/letter and/or Support Services
Forward reviewed
reply memo/letter
to the Department
Head for Approval
Approve the reply None 1 Hour Department

memo/letter and/or Head, Branch
Department
Forward approved
reply memo/letter
to the Senior Analyst/
494
CEO II for issuance to
Scan the signed reply None 30 Minutes Senior Analyst/
memo/letter and/or CEO II, Branch
technical report and Support Services
send it to the Department
requesting party via
email or registered
mail
File and record all

request.
Receive the Approval Scan the EFMD None 30 Minutes Senior Analyst/
Memo/ Technical approval Memo/letter CEO II, Branch
Report and/or Technical Support Services
report to the materials Department
sample and send it to
via email or registered
mail
File and record all

request.
TOTAL None 2Days, 4

Hours and 30
minutes
495
110. Filing of Request for Approval of Change Order and/ or Extra Work Order/
Suspension/Resumption/ or Extension of Contract Time
The request for the Approval of Change Order and/or Extra Work Order/ Suspension/Resumption
Order/ or Extension of Contract Time is demanded by the Contractor/Supplier in accordance with the
conditions of the contract, contract documents, and the Implementing Rules and Regulations of
Republic Act No. 9184, otherwise known as “The Government Procurement Reform Act”.

Type of G2B - Government to Business
Transaction
Duly accomplished Request Letter (1 Copy, Original and Contractor/Supplier
Photocopy) or Request Letter via email

- Name of the Department of the person(s) requested
Documents that shall include: Contractor/Supplier
- Notice of Award
- Job Order
- Notice to Proceed
- Cost Estimate (Change Order/ Extra Work Order)
- Reasons and Justifications
- Plans/ Drawings, if necessary
- Pictures of work variation, if necessary)
- Supporting Documents that may be required by the
existing laws or the SSS
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON

PAID
Send request with Check correctness and None 1 Hour Senior Analyst/ CEO
the detailed completeness of the received II, Branch Support
information via request and documentary
496
registered mail, requirements Services
email or walk–in to Department
the Administrative Send an acknowledgement
Section of the email upon receipt of the
Branch Support request
Services
Department Log the Request Letter and
all relevant information as
Email: indicated on the checklist of
[email protected] requirements in the
Department’s Log Book for
Address: Branch tracking
Support Services
Department Forward the request letter to
8F SSS Main the Department Head
Building East
Avenue Diliman
Quezon City
request to the JEA/Engineer Branch Support
with instructions Services
Department
Evaluate the request along None 1 Hour JEA/Engineer,

with other attached Branch Support
documents Services
Department
Request Travel Documents
or e-Trip Ticket to Senior
Analyst/ CEO II
Prepare Travel Documents or None 2 Hours Senior Analyst/ CEO

e-Trip Ticket of the II, Branch Support
JEA/Engineer Services
Department
Forward Travel Documents
or e-Trip Ticket to CEO III,
and
Department Head for review
and signature
Review and sign the Travel None 2 Hours CEO III, and
Documents or e-Trip Ticket of Department Head,
the JEA/Engineer Branch Support
Services
Forward the signed Travel Department
Documents or e-Trip Ticket to
Senior Analyst/ CEO II for
transmittal next processing
Department/ Office
497
Transmit the signed Travel None 45 Minutes Senior Analyst/ CEO
Documents or e-Trip Ticket to II, Branch Support
the next processing Services
Department/ Office for Department
approval
Approve the signed Travel None Within Heads of the

Documents or e-Trip Ticket commitment time following offices:
of each offices
- General
Services
Division
- Administration
Group
- Corporate
Sector Group
Conduct site inspection and None 3 days JEA/Engineer,

check the following: Branch Support
Services
- compliance of materials Department
quality and quantity per
approved plans and
specifications
- workmanship
- reasons and
justifications that lead to
the request
- materials, conditions, or
issues that lead to the
request for Change
Order and/or Extra Work
Order, Work
Suspension/Resumption/
or Time Extension, if any
- work accomplished
- Punch list of defects/
deficiencies
Process the request along None 3 days JEA/Engineer,

with other attached Branch Support
documents and prepare Services
technical report consisting of: Department
- Covering Memo
- Bill of Quantities FOR
VARIATION ORDER
- Reasons and
Justification
498
- Progress Report
- Statement of Work
Accomplishment
- Bar Chart with S-Curve
- Pictures of affected
works
- Approvals to Materials
Samples, if any
- Plans/Drawings and
Specifications, if
necessary
Forward the drafted technical

report to the CEO III for
review

Department
Department Head for
signature
Review and sign the None 1 Hour Department Head,

technical report Branch Support
Services
Forward the signed technical Department
report to the Senior Analyst/
CEO II for transmittal
Transmit the signed technical None 1 Hour Senior Analyst/ CEO

report to the next processing II, Branch Support
Department/ Office for their Services
review and approval Department
Review and approve the None Within Heads of the
technical report commitment time following offices:
of each offices
- General
Services
Division
- Administration
Group
- Corporate
Sector Group
- Approving
Authority for
the Contract
499
- Legal
Department, if
necessary
Receive the reply Scan the approved technical None 30 Minutes Senior Analyst/ CEO
memo/ Technical report and reply Memo, and II, Branch Support
Report send it to the requesting party Services
via email or registered mail Department
request file CLOSED
TOTAL None 7 Days, 2 Hours

and 45 Minutes
Note: TheTotal Processing Time does not include that of the; General Services Division, Administration Group,
Corporate Sector Group, Approving Authority, Legal Department, PPMD, GAD, and OSD
500
111. Filing of Request for Punchlist Inspection/ Findings
The Request for Punchlist Inspection/ Findings is demanded by the Contractor/Supplier when the
accumulative work accomplishment reaches 95% completion.

Type of G2B - Government to Business
Transaction
Duly accomplished Request Letter (1 Copy, Contractor/Supplier
email

person(s) requested
Documents that shall include: Contractor/Supplier
- Notice of Award
- Job Order
- Notice to Proceed
- Performance Bond
- DV of previous billings
- Approval to Materials Samples
- Bar Chart with S-Curve
- Materials Test Result, if any
labor, materials, and lease of
equipment have been fully paid
- Building Permit, if any
- Shop Drawings
required by the existing laws or the
SSS
501
Send request Check correctness and None 1 Hour Senior Analyst/ CEO II,
with the detailed completeness of the Branch Support
information via received request and Services Department
registered mail, documentary
email or walk–in requirements.
to the
Administrative Send an
Section of the acknowledgement email
Branch Support upon receipt of the
Services request
Department
Log the Request Letter
Email: and all relevant
[email protected] information as indicated
on the checklist of
Address: Branch requirements in the
Support Services Department’s Log Book
Department for tracking
8F SSS Main
Building East Forward the Request
Avenue Diliman letter to the Department
Quezon City Head

JEA/Engineer with Services Department
instructions
Evaluate the request None 1 Hour JEA/Engineer, Branch

along with other attached Support Services
documents Department
Request Travel
Documents or e-Trip
Ticket to Senior Analyst/
CEO II
Prepare Travel None 2 Hours Senior Analyst/ CEO II,

Documents or e-Trip Branch Support
Ticket of the Services Department
JEA/Engineer
Forward Travel
Documents or e-Trip
Ticket to CEO III, and
Department Head for
review
502
Review and sign the None 1 Hour CEO III, and
Travel Documents or e- Department Head,
Trip Ticket of the Branch Support
JEA/Engineer Services Department
Forward the signed Travel
Documents or e-Trip
Ticket to
transmittal
Transmit the signed None 45 Minutes Senior Analyst/ CEO II,

Travel Documents or e- Branch Support
Trip Ticket to next Services Department
processing Department/
Office for approval
Approve the signed None Within Heads of the following

Travel Documents or e- commitment time offices:
Trip Ticket of each offices
- General Services
Division
- Administration
Group
- Corporate Sector
Group
Conduct site inspection None 3 days JEA/Engineer, Branch

and check the following: Support Services
Department
- compliance of
materials quality
and quantity per
approved plans
and specifications
- workmanship
- approved Change
Order/Extra Work
Order, Work
Suspension, and
Time Extension, if
any
- work
accomplished
- Punch list of
defects/
deficiencies
- Approved Sample
of Materials
503
- Material Test
result, if any
- As-built Plan, ifany
Process the request along None 3 days JEA/Engineer, Branch

with other attached Support Services
documents and prepare Department
technical report consisting
of:
- Covering Memo
- Punch-list Findings
Report
- Statement of Work
Accomplishment
- Bar Chart with S-
Curve
- Pictures of work
accomplished
- Pictures of Punch-
list Items
- Shop Drawings, if
any
- Plans/Drawings
and Specifications,
if necessary
Forward the drafted

CEO III for review

Department
Department Head for
signature
Review and approve the None 1 Hour Department Head,

technical report Branch Support
Services Department
Forward the approved
issuance to
Contractor/Supplier
504
Receive the reply Scan the approved None 30 Minutes Senior Analyst/ CEO II,
Memo/ Technical technical report and reply Branch Support
Report Memo, and send it to the Services Department
requesting party via email
or registered mail

request file CLOSED

Minutes
Note: TheTotal Processing Time does not include that of the; General Services Division, Administration Group,
Corporate Sector Group, GAD, and OSD
505
112. Filing of Complaint for the Delays in the Processing of Billing Payment
The Complaint for the delays in Billing Payment is availed by the Contractor/Supplier when processing
time exceeded the allotted time under the Implementing Rules and Regulations of Republic Act No.
9184, otherwise known as “The Government Procurement Reform Act”.

Type of Transaction G2B -Government to Business
Duly accomplished Complaint Letter (1 Copy, Contractor/Supplier
Original and Photocopy) or Complaint Letter via
email
- Full name of the complainant.

- Address of the complainant.
- Contact details of the complainant.
- Details of the acts complained of.
- Person(s) charged.
- Name of agency of person(s) charged, if
applicable
- Evidence of such violation.
CLIENT STEPS AGENCY ACTION FEES TO PROCESSIN PERSON

BE PAID G TIME RESPONSIBLE
- Send complaint - Check - Non - 1 Hour - Senior
with the detailed correctness and e Analyst/
information via completeness of CEO II,
registered mail, the received Branch
email or walk–in complaint letter Support
to the - Services
Administrative - Send an Departmen
Section of the acknowledgemen
t
Branch Support t email upon
Services receipt of the
Department complaint
- -
- Email: - Log the
[email protected] Complaint Letter
h and all relevant
- information as
- Address: Branch indicated on the
Support Services checklist of
Department requirements in
- 8F SSS Main the Department’s
Building East
506
Avenue Diliman Log Book for
Quezon City tracking
-
- Forward the
Complaint letter
to the
Department
Head
-
- Provide - Interview the - Non - 1 Hour - Department
information Contractor/ e Head,
required during Supplier or Branch
- Interview representative to Support
identify the Services
nature of the Departmen
complaint t
- Assess and
forward the
compliant letter
to JEA/Engineer
with instructions
Receive the actions to Explain to the None 1 Day JEA/Engineer,

be taken Contractor/ Supplier or Branch Support
representative Services
the action/s that will be Department
taken by BSSD on the
complaint
Prepare inquiry letter to

concerned Department/
Office where delays
occurred

drafted inquiry letter to Support Services
concerned Department
Department/Office

inquiry letter to the
Department Head for
approval
Review and approve the None 1 Hour Department Head,

inquiry letter Branch Support
Services
inquiry letter to Senior
507
Analyst/ CEO II for
transmittal
Transmit the approved None 15 Minutes Senior Analyst/

inquiry letter to CEO II, Branch
concerned Department/ Support Services
Office for comment Department
Prepare reply letter to None Within Concerned
the complaint commitment Department/ Office,
time Branch Support
Forward the reply letter Services
to BSSD for issuance to Department
Contractor/ Supplier
Receive the Reply to Scan the reply letter and None 30 Minutes Senior Analyst/
Complaint send it to the CEO II, Branch
complainant via email or Support Services
registered mail Department
File and record all
complaint. Tag complaint
file CLOSED
TOTAL None 1 Day, 4
Hours and 45
Minutes
The Total Processing Time does not include that of the concerned Department/Office where complaint has been
referred to.
508
ENGINEERING AND FACILITIES MANAGEMENT
DEPARTMENT
(EFMD) – INTERNAL SERVICES
509
113. Request for Work Suspension/Time Extension for Infrastructure Projects/
Amendment to Order for Goods
The request for Work Suspension / Time Extension for Infrastructure Projects / Amendment to
Order for Goods is demanded by the Contractor / Supplier in accordance with the conditions of
the contract, contract documents, and the Implementing Rules and Regulations of Republic Act
No. 9184, otherwise known as “The Government Procurement Reform Act”.
Office or Division: Engineering and Facilities Management Department (EFMD)

Type of G2G – Government to Government
Transaction:
Who may avail: Contractor/Supplier only
1. Request for Work Suspension / Time
Extension for Infrastructure Projects /
Amendment to Order (original signed
copy) with the following attachments:
 Reasons and Justifications

 Copy of Notice of Award
 Copy of Job Order
 Copy of Notice to Proceed Contractor/Supplier / Proponent / End-user
 Statement of Work Accomplishment
 Plans/Drawings, if necessary
 Cost Estimate, if necessary
 Pictures, if necessary
 Shop Drawings, if any
Supporting Documents that may
be required by the existing
laws or the SSS
FEES
CLIENT STEPS TO BE
PAID
Send a request for Check None 1 hour Senior Analyst /
Work Suspension / correctness and JEA, EFMD
Time Extension completeness of
/Amendment to Order the received
via registered mail, e- request and
mail or walk-in to the documentary
Administrative requirements
Section of the
Engineering and Send an
Facilities acknowledgment
510
Management email upon the
Department receipt of the
request
Email:
[email protected] Log the Request
Letter and all
Address: relevant
Engineering and information in the
Facilities Department’s Log
Management Book for tracking
Department, Annex
Building, SSS Main Forward the
Building, East request letter to
Avenue, Diliman, the Department
Quezon City Head
Assess and None 1 hour Department Head,

forward the EFMD
request to the
Section Head with
instructions
Assess and None 1 hour Section Head,
forward the EFMD
request to the
Team Head /
Immediate
Supervisor with
Instructions
Assess and None 1 hour Team Head /
forward the Immediate
request to the Supervisor, EFMD
assigned
Engineer/Architect
for evaluation
Evaluates the None 2 days Engineer / Architect,
request along with EFMD
other attached
documents
Requests for
Travel
Documents/ Trip
Ticket, if
necessary.
511
Conduct site None 3 days Engineer/Architect,
inspection and EFMD
check the
following:
- com
pliance of
materials
quality and
quantity per
approved
plans and
specificatio
ns
- work
manship
- reas
ons and
justification
s that lead
to the
request
- mate
rials,
conditions,
or issues
that lead to
the request
for Work
Suspension
/ Time
Extension/
Amendmen
t to Order, if
any
- work
accomplish
ed
- Pun
ch list of
defects/
deficiencies
Process the None 3 days Engineer /Architect,

request along with EFMD
other attached
512
documents and
prepare technical
report consisting
of:
- Cov
ering Memo
- Rea
sons and
Justification
- Prog
ress Report
- Stat
ement of
Work
Accomplish
ment
- Bar
Chart with
S-Curve
- Bill
of
Quantities
for
Amendmen
t Order, if
any
- Pictu
res of
affected
works
- Sho
p Drawings,
if any
- Appr
ovals to
Materials
Samples, if
any
- Plan
s/Drawings
and
Specificatio
ns, if
necessary
513
Forward the
drafted technical
report to the Team
Head for review
Review and sign None 1 day Team Head, EFMD

the technical
report
Forward the
signed technical
report to the
Section Head for
review
Review and sign None 1 Hour Section Head,

the technical EFMD
report
Forward the
reviewed technical
report to the
Department Head
for signature
Review and sign None 1 Hour Department Head,

the technical EFMD
report
Forward the
signed technical
report to the
Senior Analyst/
JEA for transmittal
Transmit the None 1 Hour Senior Analyst/ JEA,

signed technical EFMD
report to the next
processing
Department/
Office for their
review and
approval
Review and None Within Heads of the

approve the commitment following offices:
technical report
514
time of each - Gener
offices al Services
Division
- Admini
stration
Group
- Corpor
ate Services
Sector
- Approv
ing Authority
for the
Contract
- Opinio
n and
Research
Department,
if necessary
Receives the None 1 Hour Senior Analyst /JEA,

approved EFMD
Technical report
and forward to
Department
Manager
Forwards None 1 Hour Department
approved Manager, EFMD
Technical Report
to Section Head
for preparation
and issuance of
Notice/Advisory to
Contractor
Forwards None 1 Hour Section Head,
Technical report EFMD
to Team
Head/Immediate
Supervisor for
preparation and
issuance of
Notice/Advisory to
Contractor
Forwards None 1 Hour Team
Technical report Head/Immediate
to Architect or supervisor, EFMD
Engineer for
515
preparation and
issuance of
Notice/Advisory to
Contractor
Prepares None 1 day Engineer/Architect,
Notice/Advisory to EFMD
Contractor.
Forward Notice/
Advisory to
Contractor to the
Team
Head/Immediate
Supervisor for
review
Review and sign None 2 Hours Team Head /
the Immediate
Notice/Advisory Supervisor, EFMD
Forward Notice/
Advisory to the
Section Head
Supervisor for
review
the EFMD
Notice/Advisory.
Forward Notice/
Advisory to the
Department Head
for approval
Review and sign None 1 Hour Department
the Manager, EFMD
Notice/Advisory.
Forward approved
Notice/ Advisory
to the JEA for
issuance to
Contractor/
requesting party
Receive the Scan the None 1 Hour Senior Analyst /

Notice/Advisory approved Notice/ JEA, EFMD
516
Advisory and
Technical Report.
Send the
Notice/Advisory to
the Contractor /
requesting party
via email or
registered mail
File and record all

actions taken on
the request. Tag
request file
CLOSED.
TOTAL: None 2 working days
517
114. Filing of Request for Advance Payment/Progress Billing/Final Billing
The request for Advance Payment/ Progress Billing / Final Billing is demanded by the Contractor
/ Supplier / Consultant / Service Provider in accordance with the conditions of the contract,
contract documents, and the Implementing Rules and Regulations of Republic Act No. 9184,
otherwise known as “The Government Procurement Reform Act”.
Office or Division: Engineering and Facilities Management Department (EFMD)

Transaction:
Who may avail: Contractors/Suppliers / Consultants Service Providers
1. For Advance Payment:
a. Request for Advance Payment
b. Copy of J.O. /P.O./Contract/ Notice
of Award / Notice to Proceed (1
photocopy)
c. Performance Bond
d. Surety Bond / Bank Guarantee /
Letter of Credit for Advance
Payment
e. Permit application with LGU (if
applicable)
f. Supporting documents that may be
required by the existing laws or
SSS
2. For Progress and Final Billings
a. Request for Progress/Final Billing
Contractor/Supplier / Service Provider or
and/or Statement of Accounts
Consultant
b. Copy of J.O. /P.O./ Agreement,
Notice of Award / Notice to
Proceed
c. Proof of accomplishment /
completion
o For infrastructure:
 Accomplishment Report and
pictures of accomplished work
- 1 set original (for EFMD’s
reference only)
 Signed and sealed as-built
plans – 3 sets original (for
final billing only)
o For goods
 Delivery Receipt (DR) – 1
original
518
 Sales Invoice (SI) – 1 original
o For consulting services
 Receipt of transmitted
technical
documents/requirements – 1
original
d. Contractor’s Affidavit as to payment
of labor and materials used in the
project – 1 original, notarized ( for
infrastructure project only)
e. Additional performance security, if
variation order exceeds 10% of
original contract – 1 original
f. Inspection and Acceptance Report
SSS Inspection Team for Goods, Infrastructure
– 1 Original (for Progress and Final
Projects and Consulting Services
Billing only)
g. EFMD’s Accomplishment Report
for Infrastructure Project /
Consulting Services, if applicable
h. Certificate of Completion (for
infrastructure and consulting
services) for final progress billing
and one-time payment – 1 original
i. Certificate of Completion and
Acceptance (for goods) for one-
time payment – 1 original
j. Copy of Approving Authority’s EFMD
approval on Variation (as Project Proponent and/or
Order/Amendment to Order, if Office in-charge of implementation)
applicable – 1 photocopy
k. Extension of Contract Time or
Work Suspension, if applicable – 1
photocopy
l. Letter of work suspension and
resumption to contractor in case of
work suspension – 1 photocopy
m. Endorsement-memo/request for
processing of payment (1 original)
FEES
CLIENT STEPS TO BE
PAID
Send a request for eck correctness None 1 hour Senior Analyst /
Advance Payment / and completeness JEA, EFMD
Progress Billing / of the received
Final Billing to Order request and
519
and other applicable documentary
requirementsvia requirements
registered mail, e-
mail or walk-in to the nd an
Administrative acknowledgment
Section of the email upon the
Engineering and receipt of the
Facilities request
Management
Department g the Request
Letter and all
Email: relevant
[email protected] information in the
Department’s Log
Address: Book for tracking
Engineering and
Facilities rward the request
Management letter to the
Department, Annex Department Head
Building, SSS Main
Building, East
Avenue, Diliman,
Quezon City
sess and forward None 1 hour Department Head,
the request to the EFMD
Section Head with
instructions
sess and forward None 1 hour Section Head,
the request to the EFMD
Team Head /
Immediate
Supervisor with
Instructions
sess and forward None 1 hour Team Head /
the request to the Immediate
Project-In-Charge Supervisor, EFMD
for evaluation
For Request for None 2days Project-In -Charge
Advance (for advance
Payment: payment)
 Evaluate/Proce
ss the request 3 days
along with (for goods
other attached amounting
documents P15,000 and
below}
520
 Prepare
technical report 5 days
consisting of (for goods
the following: amounting to
- Covering above P15,000
Memo and consulting
- Billing services)
Computation
 Forward the 5 days
drafted (for
Technical infrastructure)
Report to the
Team Head for
review
For Progress and

Final Billing:
 Evaluate
request and
submitted
requirements.
 Conduct site
inspection
 Prepare the
following:
- Accomplishm
ent Report
(for
infrastructure
and
consultancy
Services, If
applicable)
- Request for
Inspection
addressed to
concerned
Inspection
Team with the
following
attachment:
o Accomplish
ment
Report/Cer
tificate of
Completion
521
/
Acceptanc
e
o Billing
Request
from
Contractor
o Copy of
JO/ PO/
Agreement
, NTP, and
DR/SI (for
goods
only)
o Other
supporting
documents
 Forward the
Request for
Inspection to
the Team Head
for review
For Progress and None 1 day Team Head, EFMD
Final Billing:
 Review and
sign the
Request for
Inspection and
required
attachments
 Forward the
reviewed
Request for
Inspection and
required
attachments to
the Section
Head for
recommendatio
n
For Progress and None 1 hour Section Head,
Final Billing: EFMD
 Review and
sign the
Request for
Inspection and
522
required
attachments
 Forward the
reviewed
Request for
Inspection and
required
attachments to
the Department
Head for
approval
For Progress and None 1 hour Department Head,
Final Billing: EFMD
 Review and
sign the
Request for
Inspection and
required
attachments
 Forward the
approved
Request for
Inspection and
required
attachments to
JEA for
Transmittal
For Progress and None 1 hour JEA, EFMD
Final Billing:
 Transmits the
approved
Request for
Inspection and
required
attachments to
Inspection
Team
For Progress and None ithin commitment SSS Inspection
Final Billing: time of each Team
 Conducts offices
Inspection and
Prepares
Inspection and
Acceptance
Report (IAR)
523
For Progress and None 1 hour JEA, EFMD
Final Billing:
 Receives IAR
and transmits
to Project-In-
Charge
For Progress and None 2 days Project-In-Charge
Final Billing:
 Prepares
Billing Request
to PPMD with
the following
Attachments:
- Accomplishm
ent Report/
Certificate of
Completion/
Acceptance
- IAR
- Billing
Request from
Contractor
- Copy of JO/
PO/
Agreement,
NTP, and
DR/SI (for
goods only)
- Other
supporting
documents
listed in the
Checklist of
Requirements
 Forward the
Billing Request
and
attachments to
Team Head for
review
Review and sign None 1hour Team Head, EFMD
the Technical
Report/Billing
Request
524
Forward the
reviewed technical
report/billing
request to the
Section Head for
recommendation
the technical EFMD
report/billing
request
Forward the
technical
report/billing
request to the
Department Head
for approval
Review and sign None 1 Hour Department Head,
the technical EFMD
report/billing
request
Forward the
approved
technical
report/billing
request to the JEA
for transmittal to
the next
processing
Department /
Office for their
review and
signature
Scan the None 1 Hour JEA, EFMD
approved
technical
report/billing
request.
Transmit the
approved
technical
report/billing
request to the
next processing
525
Department/
Office for
processing of
payment.
File and record all

actions taken on
the request. Tag
request file
CLOSED
TOTAL: None 9days and 4

hours
Note: The Total Processing Time does not include duration/processing time and approval of Travel
Documents/Trip Tickets for site inspections in branch offices, period for the issuance of IAR
and duration/processing time of the General Services Division, Administration Group,
Corporate Services Sector, PPMD, GAD, and OSD
526
Service Provider for Main Office, Bagbag, & DMW and NCR Properties –
Makati Bldg., HK Sun Plaza, & East Triangle
Request for payment of Janitorial Services rendered by the Service Provider/s.
Office or Engineering and Facilities Management Department

Division:
Transaction:
Who may avail: Service Provider
1. Billing documents common to all Service  Requesting Service Provider
Provider/Supplier ( 1 set original/ 2 sets
photocopy ( GAD AND FILE COPIES )
 Supplier’s Invoice/Service Invoice
 Billing Statement/Statement of Account
 Summary of Attendance
 Service Personnel Timecards
 Payroll Register
 Signed Payroll
 Collection List of SSS and other
government agencies
 Copy of Official Receipt of Remittances
and Contributions of the SSS and other
Government agencies
 Delivery Receipt of Supplies and
Materials
 Affidavit/Sworn Statement
 Large Accounts Department) LAD
Clearance
 Tax Exemption Certificate (for Tax
Exempt Service Provider/s)
 Supporting documents issued
by the EFMD:
 Certification for the Services
rendered by the Service Provider for
particular billing period
 Certification of the Authenticated
Documents from other Government
Agencies
 Disbursement Voucher duly signed
by EFMD head (requesting department)
527
FEES
PERSON
CLIENT STEPS AGENCY ACTIONS TO BE PROCESSING TIME
RESPONSIBLE
PAID
1. Submits 3 1.1 Screens/reviews For compliant Sr. Clerk/Sr.
sets of billing submitted None billing – 1 – 2 hours Analyst
documents (1 set documents. Checks the For non- Janitorial and
original and 2 sets completeness of all the compliant/incomplete Maintenance
duplicate copies) to supporting documents billing - processing Contracts
the EFMD. attached based on the time Administration
Checklist of Requirements depends on Team /
2. Complies to set by General Accounting the response of the Administrative
the requirements of Department requesting service Section
the returned provider as to
billing/s like the completeness of
submission of the billing documents
lacking documents and compliance. to the
and revision of requirements
documents as 1.2 Validates entries/details None 1 working day Sr. Clerk/Sr.
corrected. on individual Daily Time Analyst Janitorial
Records (DTR/timecards) of and Maintenance
the service personnel. Contracts
Administration
Team
1.3 Reconciles the Summary None 2-3 working days Sr. Clerk/Sr.
of Attendance prepared by Analyst Janitorial
the SSS personnel in-charge and Maintenance
of the area against the Contracts
individual DTRs (timecards) Administration
of the service personnel Team
1.4.a Checks /reviews the None 2 working days Sr. Clerk/Sr.

submitted payroll Analyst Janitorial
register by the service and Maintenance
provider. Contracts
1.4.b. Prepares the revised Administration
payroll register as corrected, Team
reviewed and approved Head, EFMD
by EFMD Head. Head
528
1.5 a. Prepares certification None 1 working day Sr. Clerk/Sr.
for the services rendered by Analyst Janitorial
the Service Provider and Maintenance
for a particular billing period Contracts
as reviewed Administration
and certified by EFMD Team Head,
Head. EFMD Head
1.5 b. Authenticates the
proofs of payment and the
collection list of the
remittances of contributions
to other government
agencies
(e.g., Philhealth, Pagibig and
BIR) as reviewed and
certified by EFMD Head.
1.5 c Prepares the
Disbursement Voucher for
signature of approving
officials
1.6 a Transmits the DV and None 1 working day Sr. Clerk/Sr.

other attachments for Analyst Janitorial
signature by and Maintenance
the EFMD Head. Contracts
1.6 b Forwards the DV and Administration
other attachments to Team Head,
GSD Head for signature and 1 working day EFMD Head.
approval.
1.6 c Endorses the
complete billing documents
to GAD for payment
processing.
TOTAL: None 10 working days
Note: Running of the 10 WD SLA period shall depend on the status of billing documents, no. of
assigned janitorial personnel, and compliance of Service Provider.
529
PROCUREMENT PLANNING AND MANAGEMENT
DEPARTMENT
(PPMD) – INTERNAL SERVICES
530
116. Procurement of Goods, Infrastructure Projects and Consulting
Services through Shopping and NP- Small Value Procurement
Procurement Request of Goods, Infrastructure Projects and Consulting Services through
Shopping and NP-Small Value Procurement received by Procurement Planning and
Management Department from end-users and/or proponents.
Office or Division: Procurement Planning and Management Department

Transaction:
Who may avail: Employees of the Social Security System
1. Accomplished Purchase/Memo 1. Requesting Office (proponent/end-user)
Request approved by Approving
Authority for Procurement based on
amount threshold
2. APP or APP update if item is not 2. Bids and Awards Committee Secretariat
included in the original APP Department (BACSD), SSS Intranet,
Procurement and Inventory Management
System (PIMS)
3. List of complete item specifications 3. Requesting Office (proponent/end-user)
 Approved Budget for the Contract
(ABC)
 Quantity
 Purpose or justification
 Approved plans (for infrastructure)
 Drawings or sample pictures (if
applicable)
 Technical Specifications (for
procurement of goods)
 Scope of Work (for services &
infrastructure)
 Schedule of the Event (if
applicable)
 Term of reference (if applicable)
 Detailed Cost Estimate (if
applicable)
 Bill of Quantities (if applicable)
 Outputs or deliverable to be
submitted (for consulting services)
 Delivery Term
 Contact Person
 Place of Delivery
 Terms of Payment
531
 Other Terms and Conditions

CLIENT STEPS
1. Submits approved 1.1 Screens/ None 3 working Jr. Analyst, Social
Purchase Request reviews submitted days Security Officer V
(PR) and required documents. (SSO V)/Corporate
attachments to the Prepares Request Executive Officer IV
receiving for Quotation (CEO IV) and
personnel of (RFQ) and Department
Purchasing secures approval Manager III (DM III)
Section. of DM III of PPMD
PPMD.
1.2 Posts the None 1 working day Sr. Analyst and SSO
approved RFQ in V/CEO IV
PhilGEPS and PPMD and DM III
SSS Website (for PPMD
procurements
amounting
P50,000.01 and
above), and in
conspicuous place
within SSS.
Issues RFQ to
suppliers.
Prepares
Certificate of
Sealed Quotations
and secures
signature/approval
of SSO V/CEO IV
of PPMD and
assists BAC in
opening.
Note: Awaits and
receives suppliers’
quotation within
the advertisement
period.
1.3 Prepares None 1 working day Jr. Analyst and SSO
Summary of V/CEO IV and DM
Sealed III PPMD
Quotations/
Proposals
Opened and
transmits to BAC
532
for initials/
signature.
1.4 Prepares None 2 working Jr. Analyst and SSO
Abstract of days V/CEO IV and DM
Quotations (AOQ) III PPMD
and secures
approval/signature
of SSO V/CEO IV
and DM III and
transmits to
respective end-
user/proponent for
evaluation and
post-qualification.
Note: Awaits
result of
evaluation and
post-qualification
2. Submits signed 2.1 Screens/ None 1 working day Sr. Specialist
and approved reviews submitted PPMD
memo evaluation documents.
and evaluation 2.2 Accomplishes None 3 working Sr. Specialist, SSO
matrix to the Quotation/Propos days V/CEO IV, DM III
receiving al Evaluation and Sr. Clerk
personnel of (QER) Report for PPMD
Purchasing BAC Deliberation
Section. for items/projects
with contract
amount of above
Php15,000.00 and
secures signature/
approval of
SSOV/CEO IV
and DM III of
PPMD. Forwards
the QER to
BACSD.
Notes:
1. Awaits BAC
Resolution.
2.For
items/projects
amounting with
contract amount
of Php15,000.00
and below, refers
533
Jr. Specialist for
preparation of
Purchase Order
(PO) / Job Order
(JO).
3. Submits BAC 3.1 Receives from None 1 working day Jr. Specialist, SSO
Resolution BACSD the BAC V/CEO IV, DM III
recommending award resolution on the and Sr. Clerk PPMD
recommendation
of BAC to award
the contract to the
recommended
supplier/
contractor.
Prepares
memorandum to
Approving
Authority to Act on
Award on the
recommendation
of BAC and
secures signature/
approval of
SSOV/CEO IV
and DM III of
PPMD, and BAC.
Notes: 1. Awaits
signed documents
3.2 Receives None 1 working day Jr. Specialist and Sr.
signed Clerk PPMD
Memorandum
from BAC and
transmits to
concerned
Approving
Authority to act on
award Notes: 1.
Awaits approved
award
TOTAL: 13 working
days
Note:
 PPMD has 1 file copy of documents prepared and submitted.
 The Total Processing Time does not include that of the Advertisement Period, Proponent/End-
User, BACSD, BAC and Approving Authority
Service is covered under RA 9184
534
117. Preparation and Issuance of Notice of Award, Notice to Proceed,
Purchase Order, Job Order, Letter Order and Agency Procurement Request
Preparation of Notice of Award (NOA), Notice to Proceed (NTP), Purchase Order (PO), Job
Order (JO) and Agency Procurement Request (APR) transmitted to PPMD issuance to suppliers.

Transaction:
1. Accomplished Memo Transmittal for 1. Bids and Awards Committee Secretariat
PO/JO/LO/APR preparation Department (BACSD), PIMS
2. BAC Resolution recommending award 2. BACSD, PPMD, PIMS
with Approving Authority’s approval
3. Memo request by proponent/end-user 3. BACSD, Requesting Office (proponent/end-
with complete supporting documents user), PIMS
CLIENT STEPS
1. Transmits memo 1.1. Screens None 1 working day Jr. Specialist, SSO
and supporting documents for V/CEO IV, DM III
documents for PO/JO and Sr. Clerk
PO/JO/APR preparation. PPMD
preparation to the Prepares memo
receiving request for
personnel of Internal Order
Purchasing (IO)/vendor set-up
Section. (if applicable) from
other department
(OSD/IAD/GAD)
and Notice of
Award (NOA) if
applicable and
secures initial
signature of SSO
V/CEO IV, DM III
of PPMD and
signature/approval
of Approving
Official.
Note: Awaits
approved NOA
1.2 None 1 working day Jr. Specialist PPMD
Issues/Releases
535
approved NOA to
supplier
1.3 Prepares PO/ None 4 working Jr. Specialist, SSO
JO/APR and days V/CEO IV, DM III
Notice to Proceed and Sr. Clerk PPMD
(NTP), if
applicable, and
secures
signature/approval
of SSO V/CEO IV,
DM III of PPMD
and forwards to
Approving
Officials.
Note: Awaits
approved
PO/JO/APR
1.4 Issues/ None 3 working Jr. Specialist, Buyer
Releases days PPMD
approved
NTP/PO/JO/APR
to supplier
(subject to
supplier’s posting
of Performance
Bond, if
applicable)
1.5 Posts issued None 7 calendar Sr. Analyst PPMD
NOA/NTP/PO/JO days
in PhilGEPS and
SSS Website, and
in conspicuous
place within SSS
for procurements
amounting
P50,000.01 and
above
1.6 Transmits None 2 working Jr. Specialist, Buyer
issued days PPMD
PO/JO/APR and
required
documents to
Contract
Management
Department
(ConMD)
536
1.7 Transmits None 2nd working SSO V PPMD
list/report of day of every
executed PO/JO succeeding
to Office month
Corporate Legal
Services Division
(CLSD).
TOTAL: 18 working
days
Note:
 The Total Processing Time does not include that of the Supplier and Approving Officials
537
118. Procurement of Goods through DBM – Procurement Service Virtual
Store
Procurement of goods that are carried in stock in the OSD Warehouse and available in the
DBM-PS based on approved Bulk Purchase.

Transaction:
1. Approved bulk purchase of supplies 1. Office Services Department (OSD) and Bids
and materials with supporting and Awards Committee Secretariat Department
documents and BAC’s Resolution and (BACSD)
approval by the HOPE
2. APP or APP update if item is not 2. BACSD, SSS Intranet, Procurement and
included in the original APP Inventory Management System (PIMS)
3. List of complete item specifications 3. Requesting Office (proponent/end-user)
 Quantity
 Approved Budget for the Contract
(ABC)
 Technical Specifications (if
applicable)
 Other Terms and Conditions (if
applicable)
 Contact Person
CLIENT STEPS
1. Submits Approved 1.1. Checks/ None 7 working Buyer, Jr. Specialist,
bulk purchase of reviews days Corporate Executive
supplies and documents. Logs Officer IV (CEO IV)
materials with in to Virtual Store and Department
supporting (VS) and checks Manager III (DM III)
documents and Electronic Wallet PPMD
BAC’s Resolution and balance and
approval by the availability of
HOPE. items in the DBM-
PS depot.
Prepares APR,
Disbursement
Voucher and LOI
to fund the e-
538
wallet. Secures
approval from
CEO IV, DM III of
PPMD, certifying
officials and
authorized
signatories
Note: Awaits
signed APR; and
Proof of Payment
from Cash
Management
Department
(CMD) on
successful funding
of e-wallet
1.2 Receives None 1 working day Buyer
proof of payment PPMD
from CMD and
transmits to DBM-
PS together with
the APR
Note: Awaits
official receipt
from DBM-PS and
fund to be
reflected in the e-
wallet
1.3 Receives None 1 working day Buyer
Official Receipt PPMD
and transmits to
Contract
Management
Department
(ConMD) the APR
acknowledged by
DBM-PS
1.4 Procures thru None 2 working Buyer, Jr. Specialist,

DBM-PS Virtual days CEO IV, DM II
Stores and PPMD
secures Order
Confirmation.
Prepares APR
539
thru Financial
Accounting
System and
secures approval
from CEO IV and
DM III of PPMD.
Transmits FAS to
General
Accounting
Department
(GAD) and Office
Services
Department
(OSD)
Note: Awaits
delivery from
DBM-PS
TOTAL: 11 days
Notes:
 The Total Processing Time does not include that of the Certifying Officials, Authorized
Signatories, DBM-PS, CMD.
540
119. Procurement of Goods through Revolving Fund and Replenishment of
Revolving Fund – Outright Purchase
Procurement of Goods amounting to P15,000.00 and below that are not carried in stock at
OSD warehouse, carried in stock at OSD warehouse but not available or out of stock, not
available in market of the branches, and not included in PS-Catalogue, or included in the PS-
Catalogue but not available or out-of-stock at the time of purchase, as supported by CNAS.

Transaction:
1. Accomplished Purchase/Memo 1. Requesting Office
Request approved by the head of the
requesting unit
2. APP or APP update if item is not 2. Bids and Awards Committee Secretariat
included in the original APP Department (BACSD), SSS Intranet,
Procurement and Inventory Management
System (PIMS)
3. List of complete item specifications 3. Requesting Office
 Quantity
 Certificate of Non-Availability of
requisitioned items at OSD
warehouse or copy of RIS stamped
“NON-IN-STOCK” or “NOT
CARRIED IN STOCK”
 Certificate of Budget Availability
from OSD (if applicable)
 Technical Specification (if
applicable)
 Drawings or sample pictures (if
applicable)
 Contact Person
CLIENT STEPS
1. Submits approved 1.1 None 5 working Jr. Analyst, Buyer,
Purchase Request Screens/reviews days Social Security
(PR) and required submitted Officer V (SSO V)
attachments to the documents. and Corporate
receiving Conducts Market Executive Officer IV
personnel of Research, (CEO IV) PPMD
541
Purchasing Requests
Section. Certificate of
Budget Availability
(CBA) from Office
Services
Department
(OSD)
Note: awaits CBA
1.2 Receives None 2 working SSO V and Buyer
CBA. Prepares days PPMD
consolidated PRs
to be procured
thru Revolving
Fund and secures
approval from
SSO V, CEO IV,
and DM III of
PPMD. Releases
cash based on
approved
consolidated PRs
and records in
Cash Book.
Canvasses from
at least three
qualified suppliers
and prepares
Summary/Abstract
of Canvass (if
ABC is P2,000.00
to P15,000.00).
Requests and
receives the
suppliers’
compliance to
documentary
requirements per
Annex H of
Republic Act (RA)
9184 and checks
validity and
correctness of
documentary
requirements.
Requests for Tax
Certificate, if
542
applicable, and
secures approval
from SSO V and
CEO IV of PPMD.
Transmits to
General
Accounting
Department
(GAD) the
approved request
for Tax Cert.
Issues Tax
Certificate to
supplier.
2. Acknowledges 2.1 Procures None 1 working day Buyer
receipt of goods. goods and PPMD
receives official
receipt. Prepares
request for
inspection to
inspectors.
Note: Awaits
inspection.
2.2 Receives None 2 working Buyer PPMD
inspected goods days
and issues to
requesting unit
2.3 Screens/ None 5 working Sr. Specialist, SSO
reviews days V/CEO IV, DM III
documents for PPMD and Head,
replenishment and PMD
updates Cash
Book. Generates
SAP Report of
encoded data of
Revolving Fund
and reviews
correctness of
data entry.
2.4 Picks up None 2 working Sr. Specialist, SSO
check from OSD, days V/PPMD
encashes from the
bank and records
in Cash Book.
Encodes in SAP
543
the amount of
replenishment
TOTAL: 29 days
Notes:
 The Total Processing Time does not include that of the OSD, Authorized Inspectors, and
GAD.
 Individual requests for two weeks are consolidated to procure more items at once.
 Request for Tax Certificate is required if the total amount of items to be procured from a
specific supplier is P10,000.00 up to P15,000.00 before procurement for first time supplier.
However, if the supplier already has record of VAT in GAD, Tax Certificate is required
regardless of amount to be procured.
 Documents for replenishment must be given to Sr. Specialist before 24th of the month.
544
120. Processing of Payment for Procured Goods, Infrastructure Projects and
Consulting Services
Request for payment of procured goods, infrastructure projects and consulting services received
by Procurement Planning and Management Department from end-users/proponents.

Transaction:
1. Memo Request signed by head of the 1. Requesting Office
requesting office (1 original)
2. Billing documents common to all 2. Supplier, SSS Inspection Team, Office
Purchase Services Department (OSD) and Requesting
 Supplier’s Invoice/Sales Invoice Office
(1 original)
 Delivery Receipt (1 original)
 Billing statement (1 original)
 Inspection and Acceptance Report
(1 original)
 Certificate of Completion and
Acceptance (1 original)
 Property Accountability Report
(1 original or 1 photocopy)
 Inventory Custodian Slip
(1 original or 1 photocopy)
 Performance Bond, for
P100,000.00 and above (1 original)
 Notice of Award, if Competitive
Bidding (1 photocopy)
 Notice to Proceed, if Competitive
Bidding (1 photocopy)
3. Billing documents for Particular Cases 3. Supplier and Requesting Office
 Result of test where item delivered
is subject to test/Performance
Testing Report (1 original)
 BIR Tax Clearance (1 photocopy)
 Certificate of Service Rendered/
Attendance Sheet of Participants
for Training/Seminar & certified by
concern Head (1 original)
 Service Report for Preventive
Maintenance (1 original)
545
 Letter of Suspension to Supplier (1
original or 1 photocopy)
 Letter of Resumption to Supplier in
case the project is temporarily
suspended (1 original or 1
photocopy)
 For Infrastructure Projects
- Statement of Work
Accomplishment/Progress
Billing (1 original)
- Inspection Report by Agency’s
Authorized Engineer (1 original)
- Result of Test Analysis, if
applicable (1 original)
- Statement of Time Elapsed (1
original)
- Contractor’s Affidavit on
payment of laborers & materials
(1 original)
- Pictures before, during & after
construction of items of work (1
original)
 Warranty Security (1 original)
 Waste Material Report, if with
replacement (1 original)
 Approved Blueprint/approved
material signed by end-user &
supplier.
 For Meals
- Summary of Expenses certified
by concerned Head/Committee
(1 original)
- List of Attendees & approval to
conduct
trainings/seminars/special
events certified by concerned
Head/Committee, if applicable
(1 original)
 Advise of Complete Installation (1
original)
 Freight/Messengerial Document
 Letter of request from supplier/
contractor for
advance/progress/final payment or
for substitution in case of release
of retention money (1 original)
546
 Other documents required in the
Bidding Documents/Terms of
Reference
 Variation/Change Order
- Approved Change Order/Extra
Work Order (1 original or 1
photocopy)
- Approved original plans
indication the affected portion/s
of the project & duly revised
plans and specifications (1
original or 1 photocopy)
- Agency’s report establishing the
necessity/justification for need
of Change Order/Extra Work
Order (1 original or 1
photocopy)
- Additional performance
security, if variation order
exceeds 10% of original
contract (1 original)
CLIENT STEPS
1. Submits signed 1.1 None 1 working day Jr. Specialist,
and approved Screens/reviews Security Officer V
Memo Request for submitted (SSO V) and Sr.
payment of documents. Clerk
supplier and Generates and PPMD
required posts Goods
attachments to the Receipt in SAP
receiving and forwards to
personnel of OSD.
Billing Section. 1.2 None 3 working Jr. Analyst, Sr.
Screens/reviews days Analyst, Jr.
submitted for Alternative Specialist, Sr.
documents with Modes of Specialist, SSO V,
PAR/ICS. Procurement Sr. Clerk
Prepares except Direct PPMD
Computation Contracting
Sheet and and
Disbursement Negotiated
Voucher (DV). Procurement
(Simple
Transactions)
547
5 working
days
for
Competitive
Bidding
Direct
Contracting,
and
Negotiated
Procurement
(Complex 1)
15 working
days
for Uniform,
Cargo
Forwarding,
Print
Publication,
Radio
Program,
UMID Card
Production &
Photocopying
and
Outsourcing
of Services,
i.e., Drivers
and
Technicians
(Complex 2)
1.3.a If supplier None 1 working day Sr. Specialist, SSO
is registered with V, Corporate
LBP E-Payment, Executive Officer IV
uploads payment (CEO IV) and
in LBP System Department
Reviews the DV Manager III (DM III)
and attachments PPMD
and releases to
Certifying
Officials.
1.3.b.1 If supplier None 1 working day Sr. Specialist, SSO
is not registered V, Corporate
in LBP E- Executive Officer IV
Payment, (CEO IV) and
prepares Letter of
548
Instruction (LOI) Department
Reviews the DV Manager III (DM III)
and releases to
Certifying
Officials.
TOTAL: Simple Transactions: 5 days
Complex 1: 7 days
Complex 2: 15 days
Notes:
 PPMD has 1 file copy of documents prepared and submitted.
549
121. Refund of Retention Money and Performance Bond
Request for refund of retention fees and refund of performance bond received by Procurement
Planning and Management Department from end-users/proponents/supplier.

Transaction:
Who may avail: Employees of the Social Security System or Supplier that has
Agreement/Contract with SSS
1. Memo Request signed by head of the 1. Requesting Office
requesting office (1 original)
2. Performance Bond (1 original) 2. Supplier and Billing Section - Procurement
 Validated Payment Form (1 Planning and Management Department (PPMD)
Original)
 Letter from the supplier/ contractor/
consultant requesting the release of
the performance security (1
Original)
 All paid DV/s for the project/items
 Required certificate.
3. For refund of Retention Money 3. Supplier and Proponent/End-user and Billing

 Warranty Security (1 original) Section - Procurement Planning and
 Certification of Final Acceptance Management Department (PPMD)
from the proponent/end-user, for
Infrastructure (1 original)
 Memorandum recommending/
certifying the release to the
supplier/ contractor of the retention
money (1 Original)
 Letter from the supplier/ contractor
requesting the release of the
retention money
 Required certificate
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
1. Submits signed 1.1 None 1 working day Jr. Analyst, Sr. Clerk
and approved Screens/reviews and Junior
Memo Request for submitted Specialist
payment of documents. PPMD
supplier and Prepares memo to
required Cash
550
attachments to the Management
receiving Department
personnel of requesting
Billing Section. clearance of
check (if
Performance
Bond is thru
check) and
secures signature
of DM III of PPMD
and forwards to
Cash
Management
Dept..
1.2 Retrieves None 3 working Sr. Clerk, Jr.
Contract, Voucher days Analyst, Jr.
and supporting Specialist,
documents. PPMD
Prepares
Disbursement
Voucher (DV).
Note: a) If supplier
is registered with
LBP E-Payment
uploads payment
in LBP System b)
If supplier is not
registered in LBP
E-Payment,
prepares Letter of
Instruction (LOI)
Reviews the DV
and attachments
and releases to
certifying officials.
1.3.a If supplier None 1 working day Sr. Specialist, SSO
is registered with V, Corporate
LBP E-Payment, Executive Officer IV
uploads payment (CEO IV) and
in LBP System Department Manager
Reviews the DV III (DM III)
and releases to
Certifying
Officials.
551
1.3.b.1 If supplier None 1 working day Sr. Specialist, SSO
is not registered V, Corporate
in LBP E- Executive Officer IV
Payment, (CEO IV) and
prepares Letter of Department
Instruction (LOI) Manager III (DM III)
Reviews the DV PPMD
and attachments
and releases to
Certifying
Officials.
TOTAL: 5 days
Notes:
 Performance Bond shall be refunded upon full payment of the goods/services/
 Retention Money shall be due for release as follows:
i. For Goods, after lapse of the warranty period or after consumption thereof
ii. For Infrastructure, upon final acceptance of the works
552
BIDS AND AWARDS COMMITTEE SECRETARIAT
DEPARTMENT (BACSD) – INTERNAL SERVICES
553
122. Request for Procurement through Competitive Bidding
Procurement of Goods, Infrastructure Projects and Consulting Services as requested by
proponents/end-users to the Bids and Awards Committee (BAC) through the BAC Secretariat
Department.
Office or Division: Bids and Awards Committee Secretariat Department
Type of Transaction: G2G – Government to Government
Who may avail: Requesting Office (Proponent/end-user)

1. Approval of the Project
- Social Security Commission (SSC)
Resolution / Memo signed by PCEO or
Commission Secretariat, OPCEO, Office of the
Division Head indicating the approval to
Division Head
initiate procurement of the project
(1 photocopy/ scanned copy with affixed e-
signature)
2. Market Research/Canvass/Survey (1
Requesting Office, Business Establishments,
photocopy/ scanned copy with affixed e-
Internet, probable suppliers
signature)
3. Inclusion in the Annual Procurement
Plan SSS Intranet (Procurement Management
(1 printed/scanned copy of the page in the Section)
APP)
4. Bidding Documents (1 original/soft copy BAC Secretariat Dept., SSS website – Invitation
– in MS Word Format) to Bid
5. Recommended TWG (1 printed/scanned
Requesting Office
copy with affixed e-signature)
6. Certificate of Complete Staff Work -
Notarized (1 original/scanned copy with Requesting Office, Technical Working Group
affixed e-signature)
7. Memo request addressed to the BAC,
stating the following:
- Recommended TWG
- TOR/Technical Specifications
Requesting Office
Clearance of the respective heads (if not in
the pool of TWG for the current year)
(1 original copy/scanned copy with affixed
e-signature)
554
CLIENT STEPS
Approval of the
creation of
END-USER,
1. Receipt of request for TWG and 7 working
BACSD, BAC,
Procurement preparation of days
OPCEO
corresponding
documentation
Conduct of Pre- BAC, BACSD,

Procurement For Goods TWG, AA,
Conference and Services: BIDDER
minimum of
26 CDs and
maximum of
Preparation of
136 CDs
Invitation to
Bid/Request for BACSD
For
Expression of
Infrastructure
Interest
Projects:
Conduct
minimum of
Eligibility
None 26 CDs and
Check and BACSD, TWG,
a maximum
Shortlisting for BAC, BIDDER
of 141 or 156
Consulting
CDs
Services
Conduct of Pre- BACSD, TWG,
For
bid Conference BAC, BIDDER
Consultancy:
Conducts minimum of BACSD, TWG,
Opening of 36 CDs and BAC, BIDDER
Bids a maximum
Conducts of of 180 CDs TWG, BAC
Bid Evaluation
Conducts of (please see TWG, BAC,
Post attached BACSD
qualification Annex “C” of
Approval of 2016
recommendatio Revised IRR BAC, AA, BACSD
n for award of RA9184
Request for for details)
contract BACSD,
preparation CMD/PPMD, AA
555
For Goods and Services:
minimum of 48 CDs and 22WDs,
and a maximum of 158 CDs and
22WDs
For Infrastructure Projects:

and a maximum of 163 or 178
TOTAL None CDs and 22WDs
For Consultancy:
maximum of 202 CDs and
22WDs
IRR of RA9184 for details)
-Includes processing time
556
123. Facilitation of Request for Bidding Documents
Provide the Bidding Documents to prospective bidders.
Who may avail: Bidders
BIDDING DOCUMENTS (1 photocopy) BACSD

1. SSS Form R-6 (Miscellaneous
Payment Form) 1. BACSD
2. Machine ValidatedR6/Official Receipt 2. Cash Department
as proof of payment

CLIENT STEPS
Secure from BACSD SSS BACSD to

Form R-6 issues R-6 to None
bidder.
Cash
Department
See attached
Proceed to Cash validates receipt
Draft Office
Department for Payment of payment in Senior Clerk,
Order on the 1 to 2 days
the R6 BACSD
fee for
bidding
BACSD issues documents
Bidding
Secure Bidding
Documents to
Documents from BACSD
bidder.
See attached
Draft Office
Order on the
TOTAL 1 to 2 days
fee for
bidding
documents
557
124. Facilitation of Request for Notices to Observers
Issue the following notices to Observers and Bidders of the invitation for the Pre-bid, Opening of
Who may avail: Observer
NOTICE TO OBSERVERS
 Invitation notice for pre-bidding
conference, submission and opening of Senior Analyst, BACSD
bids, bid evaluation and post-
qualification evaluation approval.

Retrieve copy of the

notice to observers of
the Invitation for pre-
bidding conference,
Senior Analyst,
None submission and None
BACSD
opening of bids, bid
1-2 working
evaluation and post-
days
qualification
evaluation approval
Issuance copy of the
notice to observer to Senior Analyst,
None None
the requesting BACSD
office/unit
1-2 working
TOTAL None
days
558
125. Facilitation of Request for Notices to Bidders
Issue the following notices to bidders:

a. Submission of additional documents
b. Notice of Post-disqualification
c. Denial of Motion for Reconsideration
d. Notice of Award
e. Notice to Proceed with attachments
f. Notice of Bidding Result
Office or
Bids and Awards Committee Secretariat Department
Division:
Classification
Simple
:
Type of
Transaction:
Who may
Observer and Bidder
avail:
NOTICE TO BIDDER
a. Submission of additional documents

b. Notice of Post-disqualification
c. Denial of Motion for Reconsideration Senior Clerk, Senior Analyst, BACSD
d. Notice of Award
e. Notice to Proceed with attachments
f. Notice of Bidding Result
FEES TO PROCESSI PERSON

LIENT STEPS AGENCY ACTIONS
BE PAID NG TIME RESPONSIBLE

notices to bidders:
a. Submission of
additional 1-2 working
Senior Analyst,
None documents None days
BACSD
b. Notice of Post-
disqualification
c. Denial of Motion for
Reconsideration
d. Notice of Award
559
e. Notice to Proceed
with attachments
f. Notice of Bidding
Result
Issuance copy of the

Senior Analyst,
None notice to bidders to the None
BACSD
requesting office/unit
1-2 working
TOTAL None
days
560
126. Facilitation of Request for Memo To Technical Working Group (TWG),
Internal Audit Services Group (IASG), President And Ceo (PCEO) And Various
Issue the following memos to:

a.TWG
o Preparation of Bidding Documents and PowerPoint presentation for Pre-Procurement
Conference
o Preparation of reply to written queries
o Conduct of Bid Evaluation
o Conduct of Post-qua
o Comments on request for reconsideration
o Mandatory Review
b. IASG
o Management Review of the Bidding Documents
o Management Review of the recommendation for award
c. PCEO
o Approval of the creation of TWG
o Approval of the Bidding Documents
d. Approving Authority
o Approval of recommendation of award
o Approval of criteria for shortlisting and technical evaluation and weight allocation
o Approval of shortlisted consultant
o Approval of highest rated bidder
o Approval of request for extension of post-qua period
Who may avail: TWG/proponent/IASG/PCEO/Approving Authority
MEMO TO TWG
561
- Preparation of Bidding Documents and
PowerPoint presentation for Pre-
Procurement Conference
- Preparation of reply to written queries
- Conduct of Bid Evaluation
- Conduct of Post-qua
- Comments on request for reconsideration
- Mandatory Review
MEMO FOR IASG

- Management Review of the
recommendation for award
Senior Clerk, Senior Analyst and Head,

MEMO TO PCEO
BACSD
- Approval of the creation of TWG
- Approval of the Bidding Documents
MEMO TO APPROVING AUTHORITY

- Approval of recommendation of award
- Approval of criteria for shortlisting and
technical evaluation and weight allocation
- Approval of shortlisted consultant
- Approval of highest rated bidder
- Approval of request for extension of post-
qua period

Retrieve copy of the

memo and
Senior Analyst,
None attachments to None
BACSD
TWG/IASG/PCEO/
Approving Authority
1-2 working
Issuance of the copy
days
of the memo to
TWG/IASG/PCEO/ Senior Analyst,
None
None Approving Authority BACSD
to the requesting
office/unit
TOTAL None 1-2 Days
562
127. Facilitation of request for copy of Bid Bulletin And Minutes
Issue copy of the Bid Bulletin and Minutes
Who may avail: Bidder
BID BULLETIN
MINUTES OF THE REGULAR MEETING, Senior Analyst, BACSD
PRE-BID CONFERENCE AND SUBMISSION
AND OPENING OF BIDS

CLIENT STEPS
Retrieve copy of
the Minutes of the
Meeting:
-Regular 1-4 working Senior Analyst,
None None
-Pre-bid days BACSD
Conference
-Submission and
Opening of Bids
Retrieve copy of 1-2 working Senior Analyst,
None None
the Bid Bulletin days BACSD
Issuance of the
1-2 working Senior Analyst,
None Minutes and Bid None
days BACSD
Bulletin
TOTAL:
-Regular
-Pre-bid
Conference 1-4 working days
None
-Submission and
Opening of Bids
-Bid Bulletin
563
CONTRACT MANAGEMENT DEPARTMENT
– INTERNAL SERVICES
564
128. Preparation And Execution Of Contracts
Preparation and execution of contracts for procured Goods, Infrastructure Projects

and Consulting Services using the template approved by the Office of the
Government Corporate Counsel (OGCC).
Office or
Contract Management Department
Division:
Type of
Transaction:
Who may avail: Supplier

1. Approved Recommendation to Award
the Contract
2. Notice of Award of contract
acknowledged by Supplier/Service
Provider (Supplier)
3. Documents that will form part of the
contract:
i. Administrative Order on
Approving Authorities (AA) for
SSS;
ii. Office Order on Authorized
Signatories for SSS;
iii. Secretary’s Certificate/Board
Resolution/Special Power of BAC Secretariat Department (BACSD)
Attorney for the authority of
Supplier’s representative/ to
enter into contract with SSS or
any equivalent document;
iv. Procurement documents:
 Bidding Documents
 Supplier’s Bid
- Eligibility
Requirements
- Technical and
Financial Proposals
 Approval of Award
 Other contract documents
that may be required by
565
existing laws and/or the SSS
concerned in the PBDs.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.1. Preparation of
Contract Agreement
Form (CAF) using the
OGCC approved
template
1.2 Release of
prepared CAF to:
Supplier for execution
(i.e. signing and
notarization) –
projects with contract
amount of up to
Junior Analyst/
P30M;
1. Receipt of 3 working days Specialist
request for (WDs) (preparation)
*Legal and
contract None [provided with
Enforcement Group
preparation from complete CEO III
(LEG) - for projects
BACSD documents] (review)
with contract amount
above P30M
*For mode of
procurement with no
OGCC-approved
template – submit to
LEG request for
contract preparation
together with required
documents under
Office Order No.
2021-024 dated
24 May 2021
Junior Analyst
(preparation of
*Receipt of
1.3. Release of transmittal
reviewed
Agreement to Supplier None 3 WDs letter and
Agreement from
for execution complete
LEG
Annexes)
566
CEO III
(review)
Department
Head
(finalization/
approval)
1.4 Facilitate signing
*Receipt of (authorized 7 WDs
executed signatories and 2 (submitted to
None Junior Analyst
Agreement from witnesses) of AA/authorized
Supplier Agreement (SSS signatory)
side)
3WDs
upon receipt of
* Receipt of signed
1.5 Submit signed signed
Agreement from
Agreement to LEG for None agreements Junior Analyst
AA/ authorized
notarization from
signatory
Approving
Authority
TOTAL None 16 WDs
567
129. Release of Contract And Notice to Proceed (NTP) to Suppliers
Preparation of NTP and release of Notarized Agreement with NTP to Supplier.
Office or Division: Contract Management Department

Transaction:
Who may avail: Supplier
None N.A.
FEES PERSON
AGENCY PROCESSIN
CLIENT STEPS TO BE RESPONSIBL
ACTIONS G TIME
PAID E
Receipt of Notarized 1.1. Preparation None 2 WDs Junior Analyst

Agreement from LEG of NTP (submitted to
delegated CEO III
authorized (review)
signatory)
Department
Head
(approval)
Receipt of signed 1.2. Release of None 5 WDs Junior Analyst

NTP Agreement (notification to (preparation of
(with Supplier that complete set
complete Agreement of Agreement
Annexes) and NTP together with
together with ready for signed NTP)
NTP to pick-up)
Supplier CEO III
(review)
Department
Head
(approval)
TOTAL None 7 WDs
568
130. Submission of Copy/List to Contracts to Other Government
Agencies
Submission of copy of contracts to the Commission on Audit (COA) and list of executed
contracts to the OGCC
Office or Contract Management Department

Division:
Transaction:
Who may avail: COA and OGCC
None N.A.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Upon receipt of 1.1. Submission of None within 10 WDs Junior Executive

notarized list of executed (OGCC Assistant
Agreement contracts to the requirement) (preparation)
(using OGCC- OGCC
approved Department
template) from Head
LEG (SSS Side) (Approval)
Upon receipt of 1.2. Submission of None within 5 WDs Junior Executive

NTP complete set of (COA Assistant
acknowledged contract, requirement) (preparation)
by Supplier acknowledged
NTP and other Department
required Head
documents to (Approval)
COA
TOTAL None 10 WDs for

OGCC
5 WDs for COA

.
569
SECURITY DEPARTMENT
(SD) – INTERNAL SERVICES
570
131. Procedure in the Receipt of Application for Car Pass Sticker
Issuance of car pass stickers to qualified applicant
Office or Division: Security Department

Type of G2G
Transaction:
Who may avail: SSS officials & employees, JOW, janitors, security guards, building
tenants
Car Pass Sticker Application Form (1 Security Department
copy)
Photocopy of Certificate of Registration Applicant
and recent OR (1 copy)
Photocopy of Proof of Ownership (if Applicant
registered in the name of previous owner)
(1 copy)
Authorization from the owner (if vehicle is Applicant
registered in the name of relative) (1 copy)
CLIENT STEPS
1. Get Car Pass 1.1 Issue CPSAF None 1 minute Sr. Clerk, Security
Sticker Application Department
Form (CPSAF)
2. Read instructions None 5 minutes Applicant
and fill-out the
form with the
following
information:
 Full name with
signature of the
applicant
 Employee
Number
 Department/Offic
e/Branch
 Designation
 Email Address
 Contact
Numbers
 Address
 Contact Person
(in case of
emergency)
 Vehicle Data
571
3. Submit properly 3.1 Receive and None 10 minutes Senior Clerk,
filed-out Car Pass screen Security Department
Application Form application
together with the form and
supporting supporting
documents documents
3.2 Forward to
Junior Security
Analyst for
review
3.3 Ensure the None 30 minutes Junior Security

completeness Analyst, Security
of the CPSAF Department
and supporting
documents.
3.4 Recommend
approval/disap
proval and
affixes initials
3.5 Forward
CPSAF and
supporting
documents to
Department
Manager
3.6 Review and None 5 minutes Department Head,
affixes Security Department
signature on
the CPSAF
3.7 Encode the None 10 minutes Sr. Clerk, Security

following data Department
in the local
database for
records
purposes:
 Control
Number
 Name
 Designation
 Department/
Office/Branc
h
 Employee
Number
572
 Vehicle Data
 Carpass
Sticker
Number
 Date
Released
If disapproved,
prepare
notification
3.8 Release None 5 minutes Sr. Clerk, Security

Carpass Department
Sticker (if
approved) or
notification (if
disapproved)
Total None 1 hour and 6
minutes
573
132. Procedure in the Receipt of Request for Overnight Parking
Request for Overnight Parking of Vehicle

Type of G2G
Transaction:
Who may avail: SSS officials & employees, JOW, janitors, security guards, building
tenants
Overnight Parking Request Form (1 copy) Security Department
CLIENT STEPS
1. Get Overnight 1.1 Issue OPRF None 1 minute Sr. Clerk, Security
Parking Request Department
Form (OPRF)
2. Fill-out the form None 5 minutes Applicant
with the following
information:
 Reason/s for
overnight
parking
 Duration
 Name
 Position
 Department/Offic
e/Branch
 Contact Number
 Vehicle Data
 Contact Person
in case of
emergency
3. Submit properly 3.1 Receive and None 10 minutes Senior Clerk,

filed-out OPRF screen Security Department
application
form
3.2 Forward to
Junior/Senior
Security
Analyst for
review
574
3.3 Review OPRF. 10 minutes Junior/Senior
3.4 Recommend Security Analyst,
approval/disap Security Department
proval and
affixes initials
3.5 Forward
OPRF to
Department
Head
3.6 Review and None 5 minutes Department Head,
affixes Security
signature on Department,
the OPSF Security Department
3.7 Release None 5 minutes . Clerk, Security

approved/dis- Department
approved
OPRF
3.8 Provide copy None 5 minutes . Clerk, Security

of OPRF to Department
security
service
provider
575
133. Processing of Monthly Billing/s of Janitorial Services rendered by the Service Provider
for Main Office, Bagbag, & DMW and NCR Properties – Makati Bldg., HK Sun Plaza, & East
Triangle
Request for payment of Janitorial Services rendered by the Service Provider/s.

Transaction:
Who may avail: Service Provider
1. Billing documents common to all  Requesting Service Provider
Service Provider/Supplier (1 set
original/ 2 sets photocopy ( GAD AND
FILE COPIES )
 Supplier’s Invoice/Service Invoice
 Billing Statement/Statement of
Account
 Summary of Attendance
 Service Personnel Timecards
 Payroll Register
 Signed Payroll
 Collection List of SSS and other
government agencies
 Copy of Official Receipt of
Remittances and Contributions of
the SSS and other
Government agencies
 Delivery Receipt of Supplies and
Materials
 Affidavit/Sworn Statement
 Large Accounts Department) LAD
Clearance
 Tax Exemption Certificate (for Tax
Exempt Service Provider/s)
 Supporting documents issued by
the SD:
 Certification for the Services
rendered by the Service
Provider for particular billing
period
 Certification of the
Authenticated Documents from
other Government Agencies
576
 Disbursement Voucher duly
signed by SD head (requesting
department)
FEES
CLIENT STEPS TO BE
PAID
1. Submits 3 sets of 1.1 For compliant Sr. Clerk/Sr. Analyst
billing documents Screens/reviews None billing – 1 – 2 Janitorial and
(1 set original and submitted hours Maintenance
2 sets duplicate documents. For non- Contracts
copies) to the SD. Checks the compliant/inco Administration Team
completeness of mplete billing - / Administrative
2. Complies to the all the supporting processing time Section
requirements of documents depends on the
the returned attached based on response of the
billing/s like the Checklist of requesting
submission of Requirements set service provider
lacking documents by General as to the
and revision of Accounting completeness of
documents as Department the billing
corrected. documents and
compliance. to
the requirements
1.2 Validates None 1 working day Sr. Clerk/Sr. Analyst
entries/details on Janitorial and
individual Daily Maintenance
Time Records Contracts
(DTR/timecards) Administration Team
of the service
personnel.
1.3 Reconciles the None 2-3 working days Sr. Clerk/Sr. Analyst
Summary of Janitorial and
Attendance Maintenance
prepared by the Contracts
SSS personnel in- Administration
charge of the area Team
against the
individual DTRs
(timecards) of the
service personnel
1.4.a Checks None 2 working days Sr. Clerk/Sr. Analyst

/reviews the Janitorial and
submitted payroll Maintenance
577
register by the Contracts
service provider. Administration Team
1.4.b. Prepares Head, SD Head
the revised payroll
register as
corrected,
reviewed and
approved by SD
Head.
1.5 a. Prepares None 1 working day Sr. Clerk/Sr. Analyst
certification for the Janitorial and
services rendered Maintenance
by the Service Contracts
Provider for a Administration Team
particular billing Head, SD Head
period as
reviewed and
certified by SD
Head.
1.5 b.
Authenticates the
proofs of payment
and the collection
list of the
remittances of
contributions to
other government
agencies (e.g.,
Philhealth,
Pagibig and BIR)
as reviewed and
certified by SD
Head.
1.5 c Prepares the
Disbursement
Voucher for
signature of
approving officials
1.6 a Transmits None 1 working day Sr. Clerk/Sr. Analyst

the DV and other Janitorial and
attachments for Maintenance
signature by the Contracts
SD Head. Administration Team
1.6 b Forwards Head, SD Head.
578
the DV and other 1 working day
attachments to
GSD Head for
signature and
approval.
1.6 c Endorses
the complete
billing documents
to GAD for
payment
processing.
TOTAL: None 10 working

days
Note: Running of the 10 WD SLA period shall depend on the status of billing documents, no. of
assigned janitorial personnel, and compliance of Service Provider.
579
GENERAL ACCOUNTING DEPARTMENT
(GAD) – INTERNAL SERVICES
580
134. Processing of Operational Transactions - Disbursement Voucher
(DV) Simple
These transactions include payment of operational expenses to suppliers such as utilities

and fidelity bond premiums.
Office or General Accounting Department

Division:
Classification: Disbursement Voucher (DV) – Simple
Transaction:
Who may avail: Suppliers, Employees
1. Two (2) sets of DV and supporting 1. Proponents, Departments assigned to process the
documents transactions and Employees
 1st set - original copy for COA
 2nd set - duplicate copy for
GAD 2. SSS Intranet under Financial Advisories
2. Checklist of Documentary
Requirements
FEES
CLIENT STEPS TO BE
PAID
Supplier submits None
Billing to
proponent
Proponent or
Department
GAD 1. Receives DV None 1 hour Sr. Clerk
2. Forwards to Processing Team
SSO III, II, General
Processing Accounting
Team I/II the Department
DV and
supporting
documents.
3. Assigns to None 1 hour SSO III
Bookkeeper/S Processing Team
enior Financial I/II, General
Specialist Accounting
Department
4. Processes the None 1.5 working Bookkeeper/

DV days – Simple Senior Financial
5. Prepares DV Specialist
581
with Processing Team
accounting I/II, General
entries Accounting
6. Forwards to Department
SSO III the
processed DV
7. Reviews DVs None 1 working day SSO III /

8. Certifies fund – Simple CEO II/III /
availability Processing Team
based on I/II, General
amount Accounting
9. Authorizes Department
payment
through Bank Department
Electronic Manager, General
Payment Accounting
System, if Department
applicable
10.Prepares Tax None 1 hour Bookkeeper
Certificates, if Taxes Team,
applicable. General Accounting
Department
11.Transmits to None 1 hour Sr Clerk
Cash Processing Team
Management II, General
Department Accounting
the DV, Department
supporting
documents
and tax
certificates, if
applicable.
TOTAL None 2.5 Days and
4 Hours
582
135. Processing of Operational Transactions - Disbursement Voucher
(DV) Complex
These transactions include payment of operational expenses such as cash advances and
employee-related benefits.
Office or General Accounting Department

Division:
Classification: Disbursement Voucher (DV) – Complex
Transaction:
Who may avail: Suppliers, Employees
1. Two (2) sets of DV and supporting 1. Proponents, Departments assigned to
documents process the transactions and Employees
 1st set - original copy for
COA
 2nd set - duplicate copy for 3. SSS Intranet under Financial Advisories
GAD
Requirements
FEES
CLIENT STEPS TO BE
PAID
Supplier submits None
Billing to
proponent
Proponent or
Department
GAD 1. Receives DV None 1 hour Sr. Clerk
2. Forwards to Processing Team
SSO III, II, General
Processing Accounting
Team I/II the Department
DV and
supporting
documents.
3. Assigns to None 1 hour SSO III
Bookkeeper/S Processing Team
enior Financial I/II, General
Specialist Accounting
Department
4. Processes the None 3 working days Bookkeeper/

583
DV - Complex Senior Financial
5. Prepares DV Specialist
with Processing Team
accounting I/II, General
entries Accounting
6. Forwards to Department
SSO III the
processed DV
7. Reviews DVs None 2 working days SSO III /

8. Certifies fund - Complex CEO II/III /
availability Processing Team
based on I/II, General
amount Accounting
9. Authorizes Department
payment
through Bank Department
Electronic Manager, General
Payment Accounting
System, if Department
applicable
10.Prepares Tax None 1 hour Bookkeeper
Certificates, if Taxes Team,
applicable. General Accounting
Department
11.Transmits to None 1 hour Sr Clerk
Cash Processing Team
Management II, General
Department Accounting
the DV, Department
supporting
documents
and tax
certificates, if
applicable.
Hours
584
BRANCH ACCOUNTING DEPARTMENT – INTERNAL
SERVICES
585
136. Processing of NCR Branches’ Disbursement Vouchers for Operational
Expenses – Complex Transactions
These transactions include payment of NCR branches’ operational expenses to suppliers

such as utilities and fidelity bond premiums.
Office or Division: Branch Accounting Department

Type of Transaction: G2G– Government to Government
Who may avail: Suppliers, SSS Employees
1. Two (2) sets of DV and supporting 1. SSS Division / Branches
documents
 1st set - original copy for
COA
 2nd set - duplicate copy for 2. SSS Intranet under Financial Advisories
BRAD
Requirements
Supplier submits to 1. Receives BS / SOA None 1 working day Branch-Admin
SSS Branch the Section
Billing (BS) 2. Prepares DV
Statement /
Statement of 3. Certifies necessity, Branch Head
Account (SOA) lawfulness of
transactions in the
DV
4. Forwards DV and Branch-Admin

supporting Section
documents to the
Office of the Division
Head
5. Receives DV and None 1 working day Division Admin,
supporting Branch Accounting
documents. Department
6. Reviews and Division Head,

approves DV 6. Branch Accounting
Forwards to CAD. Department
586
7. Receives DV None 1 hour Contributions
Accounting
8. Certifies Supplier’s Department
Remittance of SSS
Contributions
and Loan
Amortizations
9. Forwards DV and
supporting
documents to
BRAD.
10.Receives DV and None 2 working Bookkeeper-
supporting days NCRBAS
documents.
11. Processes DV. CEO II-NCRBAS /

DM III-BRAD
12.Review/Approves
availability of fund. DM III-BRAD
13.Authorizes e-
payment, if Bookkeeper-
applicable. NCRBAS
14.Forwards DV and
supporting
documents to CMD.
15. Receives DV None 1 working CMD

day
16.Generates check /
authorizes e-
payment.
17. Forwards check,

DV and supporting
documents to OSD
. Releases check None 1 working OSD

day
TOTAL None 6 Days
587
137. Processing of LuzVisMin Division’s Replenishment of Operational
Working Fund Disbursement Vouchers – Complex Transactions
These transactions are the payments made by the LuzVisMin Division to its suppliers for
operational expenses that are replenished monthly or when their working funds reach the
pre-determined minimum balance per month.
Office or Division: Branch Accounting Department (BRAD)

Who may avail: LuzVisMin Divisions
1. Two (2) sets of Replenishment LuzVisMin Division - Administrative & General
Disbursement Voucher (RDV) and Accounting Section (Div-AGAS)
1.1 1st set - original copy for COA
1.2 2nd set - duplicate copy for BRAD
Requirements:
2.1 Analysis of Cash In Bank account
2.2 Analysis of Working Fund
FEES
CLIENT STEPS TO BE
PAID
Div - AGAS submits RDV 1. Prepares None 2 working days Div-AGAS,
and supporting documents RDV and Accountant
to BRAD supporting
documents
2. Reviews Div-AGAS, CEO II

RDV
3. Approves
RDV Div-AGAS, Clerk
4. Submits
RDV to
BRAD
588
5. Receives None 2 working days Bookkeeper-LVMOFT,
the RDV and BRAD
supporting
documents.
6. Processes Bookkeeper-LVMOFT /
RDV CEO II- LVMFBAS,
BRAD
DM III-BRAD
7. Certifies
available
fund. Bookkeeper-
LVMOFT, BRAD
8. Forwards
RDV and
supporting
docs to EVP-
BOS.
9. Receives None 1 working day OVP-BOS

the RDV and
supporting
documents.
10. Approved
RDV
11. Forwards
RDV and
supporting
documents
to BRAD
12. Receives None 1 working day Bookkeeper-LVMOFT

the RDV and
supporting
documents.
13. Post DM III-BRAD

journal
entries to
FAS. DM III-BRAD
14. Authorizes
fund
589
transfer in
bank's E-
Payment Bookkeeper-LVMOFT
System.
15. Forwards
RDV and
supporting
documents
to CMD
16. Receives None 1 working day Jr Analyst - CMD

RDV and
supporting
documents
DM III-CMD /
17. Authorizes VP-Treasury Division
Fund
Transfer in
bank's E-
Payment
System
TOTAL None 7 Days
590
138. Processing of Foreign Offices’ Revolving Fund Replenishment
Disbursement Vouchers – Complex Transactions
These transactions are the payments made by the Foreign Offices to their suppliers for
operational expenses that are replenished monthly or when their revolving funds reach the
pre-determined minimum balance per month.
Office or Division: Branch Accounting Department (BRAD)

Who may avail: Foreign Offices
1. Two (2) sets of Replenishment Foreign Operations Support Services
Disbursement Voucher (RDV) and Department
1.1 1st set - original copy for COA
1.2 2nd set - duplicate copy for
BRAD
2. Checklist of Documentary Foreign Operations Support Services

Requirements: Department
2.1 Summary of Expenses paid
through Revolving Fund
2.2 Cash Disbursement Record
2.3 Foreign Exchange Rate
2.4 Computation of Gain or Loss on
Foreign Exchange Transaction SSS Intranet under Financial Advisories
2.5 Basic Documentary
Requirements

FOSSD submits 1. Prepares RDV and None 2 working FOSSD, Clerk
RDV and supporting days
documents to
BRAD 2. Reviews RDV FOSSD, CEO II
3. Approves RDV FOSSD, Division

Head
4. Submits RDV to
BRAD FOSSD, Clerk
591
5. Receives the RDV None 3 working Bookkeeper-LVMOFT,
and supporting days BRAD / CEO II-
documents. LVMFBAS, BRAD
6. Processes RDV
7. Certifies available
fund DM III-BRAD
8. Forwards RDV and

supporting docs to Bookkeeper-LVMOFT,
CMD BRAD
9. Receives RDV None 1 working day Jr Data Encoder-CMD

and supporting
documents
10. Generates check Jr Data Encoder-CMD
11. Authorizes and

signs check DM III-CMD /
VP-Treasury Division
12. Forwards
check, DV and Clerk-CMD
supporting docs to
OSD
13. Receives None 1 working day OSD
check and
14. Releases
check
TOTAL None 7 Days
592
139. Processing of Special Voucher
The Special Voucher is a manually-prepared disbursement voucher for member benefits

and loans transactions that cannot be accommodated for payment processing in their
respective application systems such as replacement of member benefits, refund of
contribution, refund of overpaid member loan, withdrawal of flexi-fund and provident fund.

Who may avail: SSS Members, SSS Beneficiaries
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1. Special Voucher SSS Office / Processing Center
2. Supporting Documents such as:
2.1 Request from SSS member / SSS Office / Processing Center

beneficiary SSS member / beneficiary
2.2 Computation Sheet, request SSS Office / Processing Center

from member/claimant
2.3 Other documents SSS Office / Processing Center
CLIENT AGENCY FEES TO PROCESSING PERSON

STEPS ACTIONS BE PAID TIME RESPONSIBLE
SSS member 1. Receives letter None 3 working days SSS Office /
submits letter to from SSS from receipt Processing Center
SSS Office / member /
Processing beneficiary.
Center
2. Processes
request.
3. Transmits SV
and supporting
documents to
BRAD.
593
4. Receives SV None 3 working days Bookkeeper, MBLDT
and supporting from receipt
documents.
Bookkeeper, MBLDT
5. Processes the SSO III-MBLDT /
SV. CEO II-MBLCSS /
DM III-BRAD
6. Transmits SV
and supporting Bookkeeper, MBLDT
documents to
Cash
Management
Department
(CMD).
7. Receives SV None 1 working day from Senior Clerk-CMD

and supporting receipt
documents from
BRAD.
Junior Data Encoder -
8. Generates CMD
check.
CEO II-Disbursement
9. Approves Section, CMD / DM III-
check. CMD
10. Transmits Senior Clerk-CMD

check, SV and
supporting
documents to
Office Services
Department
(OSD).
11. Receives None 3 working days Cashier-OSD/CEO I

check, SV and
supporting
documents. Cashier – OSD
12. Prepares Post

Office Listing Personal Release
(manually (Main Office) – Cashier
encoded) (approved by CEO I)
13. Compares SV
with Physical
594
Check / Manual Cashier/Senior Clerk -
sealing of check OSD
in the envelope
14. Releases
check.
TOTAL None 7 Days
595
140. Processing of Debit Advice for Member Benefits & Loans that are
Paid through Check under the E-Disbursement System
Disbursement through check for member benefits and loans are processed through the E-
Disbursement System.

Who may avail: SSS Members, SSS Beneficiaries
REQUIREMENTS
1. Debit Advice (DA) ITMG
2. Supporting Documents such
as: ITMG
2.1 Flatfiles of transactions ITMG
2.2 Disbursement Reports
Data Control 1. Receives None 2 working days Bookkeeper, MBLDT
Operations DA and
Department supporting
(DCOD) forwards documents.
DA and supporting
documents to Bookkeeper, MBLDT
BRAD 2. Processes SSO III-MBLDT /
the DA. CEO II-MBLCSS
3. Authorizes
payment (as
Authorizer DM III-BRAD /
1). VP-FBD
4. Transmits Bookkeeper, MBLDT

the DA and
supporting
documents
to CMD.
5. Authorizes None 1 working day DM III-CMD /
payment (as VP-Treasury Division
Authorizer
2)
TOTAL None 3 Days
596
141. Processing of Letter of Instruction on Service Fees for Member
Benefits & Loans that are Paid via the PESONet Facility of Banks
Payment of service fees charged by the bank to SSS in using the bank’s PESONet facility
in disbursing its member benefits claims and loans granting.

Type of Transaction: G2G- Government to Government
Who may avail: Participating Accredited Banks
1. Letter of Instruction Branch Accounting Department (BRAD)
2. Supporting Documents such as:
2.1 Billing Statement Bank
2.2 Validated Number of BRAD
Transactions
Depository bank 1. Receives None 4 working days Bookkeeper, MBLDT
forwards Billing Billing Statement
Statement on and supporting
Service Fees to document from
BRAD the bank. Bookkeeper, MBLDT
2. Reconciles
bill against SSS Bookkeeper, MBLDT /
records; prepares CEO II-MBLCSS / DM
report III-BRAD
3. Prepares Bookkeeper, MBLDT

LOI.
4. Signs LOI
and supporting
schedules.
5. Releases
LOI and
supporting
documents to
Cash
597
Management
Department.
6. Receives None 1 working day CMD
LOI and
supporting
documents.
7. Approves
LOI.
8. Releases
LOI to the bank.
TOTAL None 5 Days
598
142. Processing of Request for Certification of Check Status - Complex
Transaction
The Certification of Check Status (CCS) shall be issued by BRAD only if the status of check
is not available in WINS. It contains the status of check either cancelled or encashed or
outstanding.

Type of Transaction: G2G- Government to Government
G2C –Government to Citizen
Who may avail: SSS Offices, SSS Members, SSS Beneficiaries,
Government/Private Offices
1. Memorandum from SSS Offices SSS offices
Supporting documents such as:

1.2. Affidavit of Non-Receipt / Non-Filing of
Application /
Loss executed the payee
1.3 Two (2) valid Identification Cards by the
payee
2. Letter from SSS members and SSS members and beneficiaries,

beneficiaries, government and private government and private offices
offices
Supporting documents such as:

2.1 Affidavit of Non-Receipt / Non-Filing of
Application /
Loss executed the payee
2.2. Two (2) valid Identification Cards by
the payee

PAID
SSS members and 1. Receives None 3 working days SSS Branch
beneficiaries, government letter/e-mail from from receipt
and private offices submit SSS members and
request for check status beneficiaries,
to SSS Branches government and
private offices.
599
2. Verifies correct
check details in
WINS.
3. Prepares
memorandum to
BRAD requesting for
check status
SSS Offices / SSS 4. Receives None 4 working days Bookkeeper,

members and memorandum / e- from receipt MBLCST
beneficiaries, government mail from
and private offices submit SSS Offices, SSS
request for check status members and
to BRAD beneficiaries,
government and
private offices.
5. Verifies correct
check details. SSO III,
MBLCST
6. Verifies status
of check; retrieves Bookkeeper,
check, if necessary. MBLCST
7. Prepares
CCS.
8. Approves
CCS.
9. Releases CCS
to requesting
office/claimant.
TOTAL None 7 Days
600
BUDGET DEPARTMENT – INTERNAL SERVICES
601
143. Processing of Budget Clearances – Simple
These include processing of simple budget requests to fund items/accounts with insufficient fund such
as Supplies and Materials, Postage and miscellaneous expenses usually below ₱100,000.
Office or Division: Budget Department
Who may avail: All SSS Offices/Departments/Branches
1. Memo requesting for Budget Department for the evaluation of
supplemental/budget reallocation or certificate clearances
of budget availability with the approval of proper
approving authorities and complete supporting
documents.
2. Market Study (Canvass from at least
three (3) suppliers and/or cost estimate), if
applicable.
3. Supporting documents or basis on the
requested amount for supplemental/budget
reallocation or certificate of budget availability.
(All documents in 1 copy - original or photocopy

and may be emailed only).
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Proponent submits None None
request for budget
clearance
1. Receives from None 1 Day Junior Executive
PO/Cost Center/s the Assistant
request for Budget
supplemental/budget Department
reallocation or certificate of
budget availability with the
approval of proper
approving authorities and
complete supporting
documents.
2. Logs the receipt of
request in the CMS.
3. Forwards to Jr.
Analyst, if simple, or to Sr.
602
Analyst or Budget Officer, if
complex.
4. Receives from JEA None Jr./Sr. Analyst or

the memorandum request Budget Officer
including the attachments. BDES I/II
5. Validates the Budget
presented data and Department
documentation as to
propriety, completeness,
correctness and
compliance with existing
budgeting policies.
6. Analyzes and
evaluates the request
based on existing
standards and validates
actual expenses per FAS-
SAP and budget per BMS.
7. Determines or
validates source/s of fund.
8. Prepares draft
memorandum reply.
9. Logs status in the
CMS.
10. Forwards to CEO II
the following:
 Analysis report
including findings and
recommendations with
signature over printed
name
 Draft memorandum
or Budget Clearance or
Certification of Budget
Availability to the
concerned PO/Cost
Center, if applicable
 Request for
supplement/reallocation
of budget or
certification of budget
availability including the
attachments
603
11. Receives from None 1 Day CEO II, BDES I/II
Jr./Sr. Analyst/Budget Budget
Officer the following: Department
 Analysis report
recommendations
Availability to the
concerned PO/Cost
 Request for
of budget or
attachments
12. Reviews the set
of documents forwarded by
the Jr./Sr. Analyst/ Budget
Officer.
13. Affixes signature
over printed name on the
analysis report and initials
on the memorandum to the
concerned PO/Cost
Center
14. Forwards to DM III
the following:
 Analysis report
recommendations
 Memorandum or
Budget Clearance or
Availability to the
concerned PO/Cost
 Request for
of budget or
attachments
604
15. Receives from CEO None 1 Day DM III
II the following: Budget
 Analysis report Department
recommendations
 Memorandum or
Budget Clearance or
Availability to the
concerned PO/Cost
 Request for
of budget or
attachments
16. Reviews the set of
documents forwarded by
the CEO II.
memorandum or budget
clearance to the concerned
PO/Cost Center or
certificate of budget
availability and analysis
report.
18. Affixes initials on the
certified budget availability
portion, if the name of the
Head, FIN or CND is
indicated.
19. Forwards to JEA the
approved memorandum or
budget clearance or
availability including its
attachments and analysis
report.
20. Receives from DM None JEA
III the budget clearance or Budget
certificate of budget Department
report.
605
21. Forwards to Jr./Sr. None JEA
Analyst or Budget Officer Budget
the approved request for Department
supplemental/reallocation
of budget.
the budget clearance or Budget Officer
certificate of budget BDES I/II
availability including the Budget
attachments. Department
23. Inputs approved
supplemental/reallocation
of budget in the BMS.
24. Updates internal
monitoring for affected
accounts in MS Excel
complete set of
documents.
26. Generates budget None Jr. Analyst
file from BMS. BDES II
27. Transmits the Budget
budget file to GAD for Department
uploading to FAS-SAP.
28. Records to the excel
monitoring
Receives the signed 29. Receives from None JEA
clearance Jr./Sr. Analyst the Budget
complete set of Department
documents.
30. Scans and transmits
the budget clearance to the
concerned unit through e-
mail.
31. Maintains the
scanned copy for e-filing in
the shared folder and
keeps the hard copy of the
complete set of
documents.
32. Logs the release in
the CMS.
TOTAL None 3 Days
606
144. Processing of Budget Clearances – Complex
These includes processing of requests to fund items/projects with insufficient fund and is usually two
or more items in one memo such as Capex, Maintenance and Repairs and Personnel-related
expenses usually above ₱100,000.

Type of Transaction: Representative to sign in the logbook
Issues to Filer the letter request (original copy) and

identification requirements (original copy/ies)
Who may avail: All Offices/Departments/Branches

1. Memo requesting for Budget Department for the evaluation of
supplemental/budget reallocation or certificate clearances
of budget availability with the approval of proper
approving authorities and complete supporting
documents.
2. Market Study (Canvass from at least
three (3) suppliers and/or cost estimate), if
applicable.
3. Supporting documents or basis on the
requested amount for supplemental/budget
reallocation or certificate of budget availability.
(All documents in 1 copy - original or photocopy

and may be emailed only).
Proponent submits None
request for budget
clearance
1. Receives from None 1 Day Junior Executive
PO/Cost Center/s the Assistant
request for Budget Department
supplemental/budget
reallocation or certificate of
budget availability with the
approval of proper
approving authorities and
complete supporting
documents.
2. Logs the receipt of
request in the CMS.
607
3. Forwards to Jr.
Analyst, if simple, or to Sr.
Analyst or Budget Officer, if
complex.
the memorandum request Budget Officer
including the attachments. BDES I/II
5. Validates the Budget Department
presented data and
documentation as to
propriety, completeness,
correctness and compliance
with existing budgeting
policies.
6. Analyzes and
evaluates the request
based on existing standards
and validates actual
expenses per FAS-SAP
and budget per BMS.
7. Determines or
validates source/s of fund.
8. Prepares draft
memorandum reply.
9. Logs status in the
CMS.
10. Forwards to CEO II
the following:
 Analysis report
recommendations with
signature over printed
name
Availability to the
concerned PO/Cost
 Request for
of budget or certification
of budget availability
including the
attachments
11. Receives from None 1 Day CEO II, BDES I/II
Jr./Sr. Analyst/Budget Budget Department
Officer the following:
608
 Analysis report
recommendations
Availability to the
concerned PO/Cost
 Request for
including the
attachments
the Jr./Sr. Analyst/ Budget
Officer.
analysis report and initials
on the memorandum to
the concerned PO/Cost
Center
14. Forwards to DM III
the following:
 Analysis report
recommendations
 Memorandum or
Budget Clearance or
Availability to the
concerned PO/Cost
 Request for
including the
attachments
15. Receives from CEO None 1 Day DM III
II the following: Budget Department
 Analysis report
recommendations
 Memorandum or
Budget Clearance or
Availability to the
609
concerned PO/Cost
 Request for
including the
attachments
the CEO II.
memorandum or budget
clearance to the concerned
PO/Cost Center or
availability and analysis
report.
18. Affixes initials on the
certified budget availability
portion, if the name of the
Head, FIN or CND is
indicated.
approved memorandum or
budget clearance
or certificate of budget
report.
20. Receives from DM None JEA
III the budget clearance or Budget Department
report.
21. Obtains signature
and approval of the Head,
FIN/CND/CSS or
PCEO/SSC if the amount is
more than ₱500,000.00.
22. Receives from JEA, None 2 days VP, Financial and
BGT the following: Budget Division /
 Budget clearance or SVP, Controllership
certificate of budget Group / EVP,
availability Corporate Services
 Request for Sector/PCEO/SSC
supplemental,
allocation/reallocation or
610
certification od budget
attachments
documents.
memorandum to the
concerned unit or certified
budget available portion.
25. Forwards to JEA,
BGT the complete set of
documents.
26. Receives from None JEA
Head, FIN/CND/CSS or Budget Department
PCEO/SSC the complete
set of documents.
27. Forwards to Jr./Sr.
Analyst or Budget Officer
the approved request for
supplemental/reallocation of
budget.
the budget clearance or Budget Officer
certificate of budget BDES I/II
availability including the Budget Department
attachments.
29. Inputs approved
supplemental/reallocation of
budget in the BMS.
30. Updates internal
monitoring for affected
accounts in MS Excel
complete set of
documents.
32. Generates budget None Jr. Analyst
file from BMS. BDES II
33. Transmits the Budget Department
budget file to GAD for
uploading to FAS-SAP.
34. Records to the excel
monitoring
Receives the 35. Receives from None JEA
signed clearance Jr./Sr. Analyst the complete Budget Department
set of documents.
36. Scans and transmits
the budget clearance to the
concerned unit through e-
mail.
611
37. Maintains the
scanned copy for e-filing in
the shared folder and keeps
the hard copy of the
complete set of
documents.
38. Logs the release in
the CMS.
TOTAL None 5 Days
612
145. Evaluation of Project Procurement Management Plan (PPMP) – Simple
This refers to the evaluation/processing of PPMP (less than 5 items in one PPMP) to ensure its
budget availability prior to its implementation.
Office or Budget Department

Division:
Type of G2G-Government to Government
Transaction:
1. Approval of proper approving authorities and Budget Department for the evaluation
complete supporting documents. of PPMPs
2. All items included in the PPMP must be
consistent with the duly approved yearly budget.
FEES
TO PROCESSING PERSON
BE TIME RESPONSIBLE
PAID
Proponent None None
submits duly
signed
memorandum
and PPMP with
complete
supporting
documents
1. Receives from Process None 1 Day JEA
Owner/End-user the duly signed Budget
memorandum and PPMP with Department
complete supporting
documents.
2. Records the received
document in the
Communications Monitoring
System.
3. Forwards to Sr. Analyst, if
complex or to Jr. Analyst, if
simple.
4.Receives from JEA the duly None Jr./Sr. Analyst or
signed memorandum and Budget Officer
BDES I/II
613
PPMP with complete Budget
supporting documents. Department
5. Validates completeness and
correctness of data inputs
within the PPMP template
such as:
•Name of Process
Owner/End-user
•General Description
•Quantity/Size
• Estimated Budget
•Schedule/Milestone of
Activities
•Procurement Method
•Account
•Source of Fund
•Category
6. Prepares analysis report with
matrix of project costs and
approved budgets, including
relevant notes.
7. Once PPMP entries are
validated, documents shall be
forwarded to the Budget
Officer.
8. Receives from Jr./Sr. Analyst None Budget Officer,
the following: BDES I/II
•Evaluated PPMP, including Budget
its memorandum and Department
•Analysis report
9. Reviews the evaluated PPMP
vis-à-vis analysis report.
10. Drafts memorandum to
BACSD/Process Owner/End-
user relative to endorsement
of the PPMP for inclusion in
the APP, and forwards the
same to CEO II, together with
the set of documents
submitted by the Jr./Sr.
Analyst.
11.Receives from Budget Officer None 1 Day CEO II, BDES
the following: I/II
Budget
Department
614
•Evaluated PPMP, including
its memorandum and
•Analysis report
•Memorandum endorsement
to
user
12. Reviews the PPMP, analysis
report and draft memorandum
and puts initials once
finalized.
13. Forwards to DM III the
documents for approval and
signature.
14. Receives from CEO II the None 1 Day DM III
following: Budget
•Evaluated PPMP with initials Department/ VP,
by the CEO II, including its Financial and
memorandum and Budget Division
supporting documents / SVP,
•Analysis report Controllership
•Memorandum endorsement Group
to BACSD/Process (depending on
Owner/End-user with initials threshold)
by the CEO II
documents.
16. Signs the memorandum to
user and the PPMP for the
inclusion and yearly
budget breakdown for multi-
year projects.
17. Forwards to JEA the signed
memorandum to
user and PPMP, including the
analysis report and supporting
documents.
Receives the 18.Scans and transmits the None JEA
signed approved memo and PPMP to Budget
clearance BACSD, and file copies to Department
Process Owner/End-user.
615
19. Keeps the scanned copies for
e-filing in the server computer
and logs on to the
Communications Monitoring
System.
TOTAL None 3 Days
616
146. Evaluation of Project Procurement Management Plan (PPMP) –
Complex
This refers to the evaluation/processing of PPMP (more than 5 items in one PPMP) to
ensure its budget availability prior to its implementation.

Type of G2G -Government to Government
Transaction:
1. Approval of proper approving authorities Budget Department for the evaluation of
and complete supporting documents. PPMPs
2. All items included in the PPMP must be
consistent with the duly approved yearly
budget.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Proponent submits None None
duly signed
memorandum and
PPMP with complete
supporting
documents
1. Receives from None 1 Day JEA
Process Owner/End-user Budget
the duly signed Department
memorandum and PPMP
with complete supporting
documents.
2. Records the
received document in the
Communications
Monitoring System.
3. Forwards to Sr.
Analyst, if complex or to
Jr. Analyst, if simple.
4.Receives from JEA the None Jr./Sr. Analyst or
duly signed Budget Officer
memorandum and BDES I/II
PPMP with complete Budget
Department
617
supporting
documents.
5. Validates completeness
and correctness of
data inputs within the
PPMP template such
as:
•Name of Process
Owner/End-user
•General Description
•Quantity/Size
•Estimated Budget
•Schedule/Milestone
of Activities
•Procurement Method
•Account
•Source of Fund
•Category
6. Prepares analysis
report with matrix of
project costs and
approved budgets,
including relevant
notes.
7. Once PPMP entries are
validated, documents
shall be forwarded to
the Budget Officer.
8. Receives from Jr./Sr. None 1 Day Budget Officer,
Analyst the following: BDES I/II
•Evaluated PPMP, Budget
including its Department
memorandum and
supporting
documents
•Analysis report
9. Reviews the evaluated
PPMP vis-à-vis
analysis report.
10. Drafts memorandum to
BACSD/Process
Owner/End-user
relative to
endorsement of the
PPMP for inclusion in
the APP, and forwards
618
the same to CEO II,
together with the set of
documents submitted
by the Jr./Sr. Analyst.
11. Receives from Budget None 1 Day CEO II, BDES I/II
Officer the following: Budget
•Evaluated PPMP, Department
including its
memorandum and
supporting
documents
•Analysis report
•Memorandum
endorsement to
BACSD/Process
Owner/End-user
12. Reviews the PPMP,
analysis report and
draft memorandum
and puts initials once
finalized.
13. Forwards to DM III the
documents for
approval and
signature.
14. Receives from CEO II None 2 Days DM III
the following: Budget
•Evaluated PPMP with Department/ VP,
initials by the CEO II, Financial and
including its Budget Division /
memorandum and SVP,
supporting Controllership
documents Group
•Analysis report (depending on
•Memorandum threshold)
endorsement to
BACSD/Process
Owner/End-user with
initials by the CEO II
documents.
16. Signs the
memorandum to
BACSD/Process
Owner/End-user and
the PPMP for the
619
inclusion and yearly
budget breakdown for
multi-year projects.
17.Forwards to JEA the
signed memorandum
to BACSD/Process
Owner/End-user and
PPMP, including the
analysis report and
supporting
documents.
Receives the signed 18. Scans and transmits None JEA
clearance the approved memo Budget
and PPMP to BACSD, Department
and file copies to
Process Owner/End-
user.
19. Keeps the scanned
copies for e-filing in the
server computer and
logs on to the
Communications
Monitoring System.
TOTAL None 5 Days
620
INVESTMENTS ACCOUNTING DEPARTMENT –
INTERNAL SERVICES
621
147. Request for Statement of Accounts (Simple)
Statement of Account (SOA) requested by SSS branch/ office in relation to the

individual/citizen, businesses, and government agencies’ Housing/Business/Study Now Pay
Later Loans, Rentals, Sold Acquired Assets; for payment/updating of accounts, full
payment/settlement, foreclosure application, and other purposes.
Office or Division: Investments Accounting Department

Type of G2G - Government to Government
Transaction:
Who may avail: Member Loans Department (MLD), Housing and Acquired Asset
Management Department (HAAMD), Investment Property
Department (IPD), ROPA and Acquired Assets Department
(ROPAAD), Fixed Income Investments Division (FIID), Business
Development Loans Department (BDLD)
Request by MLD/ HAAMD/ IPD/ ROPAAD/ MLD/ HAAMD/ IPD/ ROPAAD/ FIID/ BDLD
FIID/ BDLD (1 Original Copy or 1 Electronic
Copy) containing the following information:
 Full name of borrower or lessee
 Account Number
 Type of SOA
(Housing/Business/Study Now Pay Later
Loan/ Rental/ Sold Acquired Asset)
 Cut-off Date (as of date)
 Property/Unit Location
 Purpose
 Last payment made, if request is for
full payment/updating of arrears
 Former Owner, if applicable
 Requestor’s Name and signature, if
original copy
 Requestor’s official email address, if
electronic copy
Updated status in Subsidiary Ledger (SL) IAD
Verified latest status in SL is not fully paid IAD
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submits one 1.1 Receives/sends None 2 hours Senior Clerk,
(1) original or an e-mail reply Investments
electronic copy of from MLD/ Accounting
request with HAAMD/ IPD/ Department
complete information ROPAAD / FIID /
BDLD
622
acknowledging
receipt and
forward to
Corporate
Executive Officer
(CEO) I/II /Social
Security Officer
(SSO) II/III
2. Waits for the 2.1 Assigns to None 2 hours CEO I/II /SSO II/III,
request to be Processor/ Investments
processed Senior Analyst Accounting
and forwards Department
request for SOA
2.2 Prepares/ 1 day Processor/Senior

Computes SOA Analyst, Investments
based on Accounting
balances in Department
Adjustment
Worksheet
(AWS),
Subsidiary
Ledger, List of
Payments and/or
Loan Folder.
Forwards to SSO
II/III.
2.3 Reviews SOA and 5 hours SSO II/III, Investments
AWS and Accounting
forwards to CEO Department
I/II/ Department
Manager (DM)
2.4 4 hours CEO I/II /DM,
Reviews/Approves Investments
SOA and forwards Accounting
to Processor/ Department
Senior Analyst.
2.5 Forwards SOA to None 1 hour Processor/Senior

Senior Clerk. Analyst, Investments
2.6 Files AWS, SL, Accounting
LOP, LF and Department
request of SOA.
3. Receives the SOA 3.1 Transmits the None 2 hours Senior Clerk,
SOA to MLD/ Investments
623
HAAMD/ IPD/ Accounting
ROPAAD/ FIID/ Department
BDLD copy
furnished the CEO
I/II of the
concerned
Section/Team
Total None 3 days
624
148. Request for Statement of Accounts (Complex)
Statement of Account (SOA) requested by SSS branch/ office in relation to the individual/citizen,
businesses, and government agencies’ Housing/Business/Study Now Pay Later Loans, Rentals,
Sold Acquired Assets; for payment/updating of accounts, full payment/settlement, foreclosure
application, and other purposes.
Office or Division: Investments Accounting Department

Transaction:
Who may avail: Member Loans Department (MLD), Housing and Acquired Asset
Management Department (HAAMD), Investment Property
Department (IPD), ROPA and Acquired Assets Department
(ROPAAD), Fixed Income Investments Division (FIID), Business
Development Loans Department (BDLD)
Request by MLD/ HAAMD/ IPD/ ROPAAD/ MLD/ HAAMD/ IPD/ ROPAAD/ FIID/
FIID/ BDLD (1 Original Copy or 1 Electronic BDLD
Copy) containing the following information:
 Full name of borrower or lessee
 Account Number
 Type of SOA (Housing/Business/Study
Now Pay Later Loan/ Rental/ Sold Acquired
Asset)
 Cut-off Date (as of date)
 Property/Unit Location
 Purpose
 Last payment made, if request is for full
payment/updating of arrears
 Former Owner, if applicable
 Requestor’s Name and signature, if
original copy
 Requestor’s official email address, if
electronic copy
Updated status in Subsidiary Ledger (SL) IAD
Verified latest status in SL is not fully paid IAD
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submits one (1) 1.1 Receives/sends an e- None 2 hours Senior Clerk,
original or electronic mail reply from MLD/ Investments
copy of request with HAAMD/ IPD/ ROPAAD Accounting
complete information / FIID / BDLD Department
acknowledging receipt
625
and forward to
Corporate Executive
Officer (CEO) I/II
/Social Security Officer
(SSO) II/III
2. Waits for the 2.1 Assigns to Processor/ None 2 hours CEO I/II /SSO II/III,
request to be Senior Analyst and Investments
processed forwards request for Accounting
SOA Department
2.2 Prepares/Computes 3 days Processor/Senior
SOA based on balances in Analyst,
Adjustment Worksheet Investments
(AWS), Subsidiary Ledger, Accounting
List of Payments and/or Department
Loan Folder. Forwards to
SSO II/III.
2.3 Reviews SOA and 1 day and 4 SSO I/II,

AWS and forwards to CEO hours Investments
I/II/ Department Manager Accounting
(DM) Department
2.4 Reviews/Approv 5 hours CEO I/II /DM,
es SOA and forwards to Investments
Processor/Senior Analyst. Accounting
Department
2.5 Forwards SOA to 1 hour Processor/ Senior

Senior Clerk. Analyst,
2.6 Files AWS, SL, LOP, Investments
LF and request of Accounting
SOA. Department
3. Receives the SOA 3.1 Transmits the SOA to None 2 hours Senior Clerk,
MLD/ HAAMD/ IPD/ Investments
ROPAAD/ FIID/ BDLD Accounting
copy furnished the CEO Department
I/II of the concerned
Section/Team
Total None 6 days
626
CONTRIBUTIONS ACCOUNTING DEPARTMENT –
INTERNAL SERVICES
627
149. Request for Adjustment/Correction of Posted/Unposted ER
Contribution Payments
Request for Adjustment/Correction of Posted/Unposted ER Contribution Payments from
ER/HOUR members, SSS Branches, SSS Processing Centers and other organizational
units.
Office or Division: Contributions Accounting Department

G2G - Government to Government
Who may avail: Employers, SSS Branches/Offices
Request For Adjustment/Correction Form SSS Intranet – Forms Registry
Account Officer Report SSS Branches
Proof of payments: R5 Payments Form (1 SSS Branches/Offices
photocopy of Certified “Compared with
Original”)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submits 1.1 Receives, screens None 1 day Senior Clerk,
Request Form and records in the Contributions
together with the Monitoring System Accounting
supporting the request form Department
requirements. and supporting
documents.
1.2 Classifies and SSO II,

assigns requests Contributions
to Processor Accounting
Department
2. Waits for the 2.1 Process requests, None 3 days Processor
request to be prepares DR/CR
processed memo
2.2 Reviews DR/CR SSO II / CEO I,
memo and Contributions
forwards to Senior Accounting
Clerk Department
2.3 Assigns MCN Senior Clerk,
No. to DR/CR Contributions
memo and Accounting
transmits to Department
concerned unit
628
2.4 Receives, None 2 days Senior Clerk/ Jr.
encodes and data Data Encoder/
controls DR/CR Jr./Sr. Data
memo for posting. Controller,
Contributions
Accounting
Department
3. Receives the 3.1. Notifies the None 1 day Senior Clerk,
notification requesting party Contributions
through email. Accounting
Department
Total None 7 days
Notes:
1. Per MOP and OPCR, Simple is 6 days.
2. Manually processed.
629
HEALTH CARE DEPARTMENT –
INTERNAL SERVICES
630
150. Executive Check-up SSS Officials
Mandatory annual customized physical examination/laboratory/diagnostic examination/procedures

done in hospital to monitor the health of officials. Detect health risk factors and subsequently initiate
preventive measures against the development of a disease and optimal treatment to maintain well-
being.
Office or Division: Health Care Department (HCD)

Who may avail: SSS officials (AVP and above), regular and coterminous,
with at least six (6) months of continuous service in the
SSS, to be availed of at least once every two (2) years.
Letter of Guarantee (LOG) 1 original copy HCD
FEES
CLIENT STEPS TO BE
PAID
1. Secure LOG 1. Prepares None 2 minutes Senior/ Junior
LOG addressed to Nurse (HCD/
accredited hospital Medical
with the Executive Examination
package to be Center (MEC)
availed by the
official
2. Records in 1 min
the EHOURS the
details of executive
check-up
3. Forwards 1 min
LOG to the Head,
HCD or
Supervising
Medical Specialist
IV, MEC, in case of
branch signature
4. Awaits result None Senior Clerk/

of executive check- Junior Nurse/
up MS II/III (MEC)
30 days after
ECU
631
5. Receives
result of executive
check-up
2 minutes
6. Forwards
results to MS II/III,
HCD/MEC
2. Await official result of 1. Receives & None MS II/III

executive check-up reviews executive (HCD/MEC)
check-up result
2. Evaluates
official’s medical
condition based on
executive check-up
results
3. Prepares
Medical Report on 30 minutes
SSS official
4. Forwards
Medical Report to
Senior/ Junior
Nurse, HCD/ MEC
for release to
Heads, HCD/ MEC
5. Informs
official result of
executive check
up
TOTAL NONE 30 days and

36 minutes
632
151. Medical/ Dental Consultation of SSS Employees/ Dependents
Ensure that SSS employees and their dependents shall receive prompt and complete medical/dental
services. The physical well-being of every employee shall be among the top concern of management.
Office or Health Care Department (HCD), Medical Evaluation Centers (MECs)

Division:
Transaction:
Who may Any regular employee or their dependent
avail:
Treatment Chart (1 original copy) HCD/ MEC
FEES PERSON
CLIENT
AGENCY ACTIONS TO BE PROCESSING TIME RESPONSIBLE
STEPS
PAID
1. Get 1. Receives EE/ None 2 minutes Senior Clerk,
treatment chart dependent & inquiries Clinical Section,
about health care HCD/ MEC
assistance needed (branch)
2. Furnishes EE with
treatment chart and fill out None 3 minutes
personal information
portion
2. Fill- 1. Retrieves treatment None 1 min Senior Clerk,
out the chart (if any) Clinical Section,
treatment chart HCD/ MEC
(if without) 2. Inquiries from EE/ None 1 min (branch)
Dependent reason for
consultation
3. Writes in treatment None 1 min

chart reason for
consultation
4. Instructs to proceed None 1 min

to Nurse for checking of
vital signs and recording
of chief complaint/s
5. Refers EE to
Junior/ Senior Dentist,
Dental Section None 1 min
633
3. Go to 1. Receives treatment None 1 min Senior/ Junior
Dental Section chart Dentist, HCD
2. Inquires about chief None 5 minutes

complaint (if for tooth
extraction, filling and/or
prophylaxis)
3. Gives free
consultation on proper
dental care None 10 minutes
4. Records in PE
chart consultation and
advise None 1 min
4. Go to 1. Receives treatment None 1 min Senior/ Junior

Clinical Section chart n Nurse, HCD
2. Inquires reason for None 3 minutes

medical consultation and
indicates in the treatment
chart (if with medical
complaint, request for
DMS, request for
medicines)
3. Takes EE’s/
dependent’s vital signs
(blood pressure, None 3 minutes
temperature, pulse rate,
heart rate and respiratory
rate)
4. Records result in
treatment chart
5. Forwards treatment
to Medical Specialist None 1 min
(MS)
None 1 min
5. Go to 1. Checks treatment None MS II/III, HCD
MS chart for service to be
rendered
634
2. Interviews EE/
dependent for chief
complaint, History of
Present Illness (HPI), &
Past Medical History
(PMH)
3. Performs physical
examination and writes
findings in the treatment
chart
4. Evaluates EE’s
condition to determine
diagnosis and if requiring None 15 minutes
hospitalization.
5. Writes in the
treatment chart, “For LOG
issuance”.
6. Advises EE/
dependent on the illness &
its outcome, if left
untreated
7. Writes treatment
done in treatment chart
8. Writes down in the

treatment chart the details
of DMS request
9. Informs the MS on
duty about the DMS
request
None 10 minutes
10. Reviews medical

history of requesting EE/
dependent
11. Prepares
prescription on medicines
requested
635
12. Affixes signature on
the prepared prescriptions
after
13. Advises the EE/

dependent/ representative
the need for follow-up
check-up at HCD
14. Writes treatment

done in treatment chart
15. Directs EE/

to the Benefits Control
Section for verification of None 15 minutes
Maintenance Medical
Allowance (MMA) or DMA
6. Go to 1. Request for the None 1 min Senior Clerk,
Benefits Control presentation of treatment Benefits Control
Section chart and prescription Section
2. Verifies from
records for MMA or DMA None 2 minutes
balance, if any, and writes
available amount in the
treatment chart.
3. Instructs the EE/

to proceed to Pharmacy
None 1 min
7. Go to 1. Requests for the None 2 minutes Pharmacist,
Pharmacy presentation of treatment Benefits Control
chart and prescription Section
2. Determines action
based on the availability None 1 min
of medicines
3. Informs EE/
representative of non-
availability of medicines None 2 minutes
4. Advises EE/
representative to
636
purchase PNF-prescribed
medicines and the None 2 minutes
deadline in filing for
reimbursement
5. Forwards treatment
chart to Records
custodian for filing
None 1 min
1 hour and 28 minutes
Total NONE
processing time
637
ORGANIZATIONAL, PLANNING AND
STAFFING DEPARTMENT –
INTERNAL SERVICES
638
152. Procedure on Processing of Original and Transfer Appointments
The Processing of requirements in connection with the approval of appointments of newly hired
employees for submission to the Civil Service Commission
This is also required for submission to Employee Services Department for the issuance of ID and
E-mail account, processing of initial salaries and allowances, and for 201 File
Office or Division: Organizational Planning and Staffing Department (OPSD)

Classification: Simple/Complex
Type of Transaction:
Who may avail: Newly-hired Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE / FILE

1. Issuance of Employee ID Number
and Email Account
Medical Clearance (CS Form No Health Care Department/Medical Specialist

211) concerned
Organizational Planning and Staffing

Acknowledged Appointment Paper Department (OPSD)
(1 certified true copy)
Appointee
Personal Data Sheet with Work
Experience Sheet*
Certificate of Assumption to Duty

(CS
Form No 4) (1 original copy)
Birth Certificate (1 authenticated

copy)
Tax Identification Number /

Verification Slip (1 authenticated
copy)
2. Reporting to Civil Service

Commission OPSD
Acknowledged Appointment Paper (3 Appointee

original copies)
639
Personal Data Sheet with Work
Experience Sheet (1 original copy)
Position Description Form (Revised

2017 DBM-CSC Form No. 1) (1
original copy)
CSC Authenticated Certificate of

Eligibility / Board Rating
(CS
Form No. 4) (1 original copy)
Oath of Office (CS Form No. 32)
Appointee
3. Processing of Initial Salaries and

Allowances
Statement of Assets, Liabilities and

Net Worth (4 original copies)
Oath of Office (CS Form No. 32) (3

original copies)

(CS
Form No. 4) (4 original copies)
Provident Fund Membership Form (4

original copies)
Rice Grant Delivery Form (with sketch

of address for Main Office and NCR)
(2 original copies)
Annexes of SALN
SSS Daily Time Record (month of

assumption) (4 original copies)
DBP Account Number*
PhilHealth Member Registration

Form v.Jan 2020 (PMRF) (4 original
copies)
640
PAG-IBIG membership print-out with
PAG-IBIG number
 If married and with dependent
Marriage Certificate*
Birth Certificate of Dependent/s

(1original copy for each dependent)
 For transferees from other

agencies
Appointee
BIR 2316*
Certification of Last Salary received

4. Requirements for 201 File
Position Description form (Revised

2017 DBM-CSC Form No. 1)*
Confidential Reference Form*
CSC Authenticated copy of Career

Service Eligibility with the official
receipt of transaction for career
service passer OR PRC
Authenticated BAR/Board Rating for
BAR and Board passer*
SSS Personal Data Sheet*
Signature and Handwriting

Specimen*
Certificate of Orientation of
Functions
(for appointed position)*
Househelper Report Form*
Affidavit of Authenticity*
Authorization for Investigation*
641
Certification of Dependent (if with
children only)
Transcript of Records (TOR) (1

Certificate of trainings/Seminars
Attended (certified true copy)
PRC ID (if applicable)

(2 certified true copies)
Certificate of previous employment

(certified true copy)
Resignation Letter (if presently

employed) (certified true copy)
Certificate of Orientation of
Functions
as Service/JO Personnel (certified
true copy)
* one (1) original copy
 For transferees from other agencies

or with previous government service
Certification of Leave Credits (for

transferees only)
Certification of other benefits

received (for transferees only)
Clearance from
all accountabilities (1 certified true
copy)
Service Record
642
CLIENT AGENCY FEES TO PROCESSINGTI PERSON
STEPS ACTIONS BE PAID ME RESPONSIBLE
1. Submits 1. Acknowledges 2-3 working days JHRA/SHRA,
initially the soft and checks the None OPSD
copy of the completeness of the
required documents submitted
documents for the and coordinates with
issuance of the appointee for any
Employee ID lacking or deficient
number and requirements
Email Account
2. Submits the 1. Receives None JHRA/SHRA/SSO
signed hard copy documents submitted IV/CEO III/ DM III,
of the required OPSD
documents 2. Prepares
transmittal list and
forwards to Team
Head/Section Head for
review and DM III for
approval.
3. Submits
required documents to
ESD.
3. Submits 3. Receives and None 5-10 working JHRA/SHRA,
initially the soft checks the days OPSD
required documents
documents for submitted and
reporting to coordinates with the
appointments to appointee for any
the CSC lacking or deficient
requirements
4. Submits the 1. Receives None None JHRA/SHRA/SSO

documents 2. Prepares the
following:
 Appointment
Transmittal and
Action Form
(ATAF)
643
 Appointment
Processing
Checklist (APC)
 CSC Verification
3. Prepares the
requirements for
submission to CSC
and forwards ATAF
and APC to the Team
Head/ Section Head
for review and DM III
for approval.
4. Submits ATAF
and APC and required
documents to the
CSC
5. Submits 5. Acknowledges None None JHRA/SHRA,

initially the soft and checks the OPSD
required documents submitted
documents for and coordinates with
initial salary and the appointee for any
allowances lacking or deficient
requirements

signed hard copy documents submitted. IV/CEO III/ DM III,
forwards to Team
approval.
3. Submits
ESD.
7. Submits 7. Acknowledges and None 5-10 working JHRA/SHRA,
initially the soft checks the days OPSD
644
required documents
documents for submitted and
201 file coordinates with the
appointee for any
lacking or deficient
requirements
introductory letter to
school last attended by
appointee to check the
authenticity of
submitted TOR.
Forwards to Team
approval.
3. Submits
ESD and emails
introductory letter to
school.
days
645
153. Procedure on Replies to Applications
Screening of external applications and preparation of replies.

Type of Transaction: Government to Citizen
Who may avail: External Applicants

Application of external applicants Applicant
Certificate of Eligibility/Board Rating
Certificate of employment
Certificate of training
Information Sheet OPSD
AGENCY ACTIONS FEES TO PROCESSING PERSON

CLIENT STEPS BE PAID TIME RESPONSIBLE
1. Applicant a. Prepares reply None 2-3 working JHRA/SSO
submits application letter requiring them days IV/ CEO III/
through email or to submit the DM III,
drop box following: OPSD
- accomplished
Information Sheet
- Certificate of
Eligibility/Board
Rating
- Transcript of
Records
- Certificate/s of
employment and
training (if any)
b. Forwards to
Team Head/Section
Head for review and
DM III for approval.
c. Emails the reply

letter to applicant.
646
2. Applicants a. Screens None 2-3 working SHRA/SSO
submits Information applications. days IV/ CEO
Sheet with other III/ DM III,
required b. Schedules OPSD
documents applicants for
psychological exam
and driver’s test (if
applicable).

days
647
154. Procedure on Processing of appointments for promotion
The Processing of requirements in connection with the approval of appointments of newly-

hired employees for submission to the Civil Service Commission
This is also required for submission to Employee Services Department for the issuance of
ID and E-mail account, processing of initial salaries and allowances, and for 201 File

Type of G2C -Government to Citizen
Transaction:
Who may avail: Newly Promoted Employees

1. Three (3) original copies of OPSD
Appointment Paper
2. Two (2) original copies of Promoted Employee
Revised 2017 CSC Form NO. 212,
Personal Data Sheet (PDS) with Work
Experience Sheet
3. Two (2) original copies of
Revised 2017 DBM-CSC Form 1,
Position Description Form (PDF)
4. Six (6) original copies of Revised
2018 CS Form No. 4, Certification of
Assumption to Duty
Revised 2018 CS Form No. 32, Oath of
Office
6. One (1) original copy of
Certification of Orientation of Functions
Clearance on Work
Assignments/Accountabilities
For Reappointment Only

Provident Fund Membership Form
Authenticated Certificate of Eligibility
(whichever is applicable)
a. Career Service Eligibility for
Career Service passers
b. BAR/Board Rating for
BAR/Board passers
648
c. PRC License for appointees to
positions involving practice of
profession
10. Six (6) original copies of SALN with
the following:
a. One (1) original copy of
Summary List of Filers (Annex
B1)
b. One (1) original copy of
Certificate of Compliance for
Main Office (Annex C1)

1.Submits initially 1. Receives and None 5-10 working Junior
the soft copy of checks the days Human
the required completeness of Resource
documents the documents Analyst
submitted and /Senior
coordinates with Human
the appointee for Resource
any lacking or Analyst,
deficient OPSD
requirements
2.Submits the 2. Receives None Junior

signed hard documents Human
copy of the submitted Resource
required Analyst
documents /Senior
Human
Resource
Analyst,
OPSD
3. Process None Junior
documents and Human
prepares and Resource
forwards to Analyst
Team Head the /Senior
following: Human
Resource
For Civil Service 5 to 10 Analyst,
Commission working days OPSD
(CSC): from receipt
o Appointment of complete
Transmittal and documents
649
Action Form
(ATAF)
o Appointment
Processing
Checklist (APC)
o CSC
Verification (For
reappointment
only)
For Employee
Service Department
(ESD):
 Transmittal 2-3 working
of requirements days from
for salary receipt of the
adjustments and complete
differential documents
 Transmittal
of requirements
for 201 files
4. Reviews and None 2-3 working Social

forwards the days Security
documents to the Officer
DM III for IV/Corporate
approval Executive
Officer III,
OPSD
5. Reviews and None 2-3 working Department

gives approval/ days Manager III,
clearance to OPSD
endorse the
documents to
CSC and ESD
6. Transmits None 2-3 working Junior

approved / days Human
cleared Resource
documents to Analyst
concerned, CSC /Senior
and ESD Human
Resource
Analyst,
OPSD
650
TOTAL None 1 month and
4 working
days
651
155. Procedure on Processing of Designations, Reassignments and
Additional Work Assignments and Preparation of Personnel Orders
The processing of recommendations for designations, reassignments, additional work

assignments, and personal request for reassignments of rank and file and executive
employees and preparation of endorsements and personnel orders

Transaction:
Who may avail: All Branch/Office/Department within the SSS

1. Memorandum/recommendation for Concerned unit
designation and reassignment with
justification PMERD
2. IPCRs (For designation of Rank and File)
3. Request for Reassignment Form (For Concerned Employee
personal request of reassignment)
4. Medical Certificate (For personal request of Attending Physician
reassignment due to health reason)
FEES TO
CLIENT STEPS AGENCY ACTIONS BE PAID PROCESSING PERSON
TIME RESPONSIBLE
Reassignment and Designation in an Acting Capacity for Executive/Managerial Level
(Vice President (VP) Up Level)
2. Prepares None None Concerned unit
recommendation for
Reassignment and
Designation in an
Acting Capacity for
Executive/Managerial
Level (VP Level Up)
3. Submits the None None Concerned unit

recommendation to
the concerned higher
officials for approval
4. Submits the 1. Receives None 2-10 working Junior

signed recommendation for days Executive
recommendation to reassignment and Assistant
the OPSD designation in an Acting Office of the
Head
652
Capacity for Executive/
Managerial
2. Initially screens
recommendation if
compliant with the
required signatories
Junior/Senior
3. Verifies from the Human
Plantilla of Personnel Resource
various details regarding Analyst (JHRA /
the recommendee and SHRA)
concerned position for Promotions and
designation Other
/reassignment Personnel
Actions
4. Prepares list of Processing
successors Team
5. Evaluates the
recommendation for
reassignment and
designation
6. Prepares
endorsement to SSC as
approving authority for
this level
7. Forwards to Team
Head /Section Head for
review and to DM III for
approval and submission
to the SSC through
the EVP,CSS and the SHRA/SSO
PCEO IV/CEO III/ DM
III, OPSD
5. Receives the SSC None 2-3 working SHRA/SSO

Resolution days IV/CEO III/ DM
III, OPSD
6. Prepares
endorsement and
Personnel Order for
signature of the
President and CEO
653
7. Forwards
endorsement and
Personnel Order to the
Team Head /Section
Head for review and to
DM III for approval and
submission to the PCEO
through the EVP,CSS
TOTAL None
4 to 15
working days
Reassignment and Designation in an Acting Capacity for Executive/Managerial Level
(Below VP Level)
recommendation for
Reassignment and
Designation in an
Acting Capacity for
Level (Below VP
Level)

recommendation to
3. Submits the 1. Receives None 2-10 working Junior

recommendation to reassignment/ Assistant
the OPSD designation Office of the
Head
2. Initially screens
recommendation if
compliant with the
3. Verifies from the

Plantilla of Personnel
various details Junior/Senior
regarding recommendee Human
and concerned position Resource
for designation Analyst (JHRA /
/reassignment SHRA)
654
4. Prepares List of Promotions and
Successors Other
Personnel
5. Evaluates the Actions
recommendation for Processing
reassignment and Team
designation
6. Prepares
endorsement to PCEO
as appointing authority
for this leval and
Personnel Order
7. Forwards to Team
Head / Section Head for
review and to DM III for SHRA / SSOIV /
approval and submission CEO III/ DM III,
to the PCEO through OPSD
the EVP,CSS
TOTAL None
2 to 10
working days
Designation in an Acting Capacity for Rank and File Level
memorandum/
recommendation for
Designation in an
Acting Capacity for
Rank and File Level

recommendation to
concerned higher
3. Submits the 1. Receives the None 2-10 working Junior

recommendation to designation Assistant
the OPSD
655
2. Initially screens Office of the
recommendation if Head
compliant with the
3. Verifies from the

Plantilla of Personnel
various details regarding Junior Human
the recommendee and Resource
concerned position for Analyst
designation (JHRA)
Promotions and
4. Evaluates the Other
recommendation for Personnel
designation Actions
Processing
3.5 Requests from Team
PMERD two
performance ratings
of recommendee pre
ceding the date of
designation
3.6 Prepares
endorsement to SHRA/SSO
concerned approving IV/CEO III/ DM
authority and III, OPSD
Personnel Order
3.7
Forwards to Team H
ead /Section Head for
review and to DM III
for approval and
submission to
concerned approving
authority
TOTAL None
2 to 10
working days
Recommendation for Reassignment for Rank and File Level (Permanent)
recommendation
for Reassignment
(RFR) for Rank and
656
File Level
(Permanent)

recommendation to
3. Submits the 3.1Receives the None 2-10 working Junior

recommendation to reassignment Assistant
the OPSD Office of the
2. Initially screens Head
recommendation to
check if compliant with
the required signatories
Junior Human
3. Verifies from the Resource
Plantilla of Personnel Analyst
various details regarding (JHRA)
the recommendee and Promotions and
recommended position Other
for reassignment Personnel
Actions
4. Coordinates with Processing
the releasing and Team
accepting units and
validates the total
personnel complement
of the concerned units
5. Evaluates the
recommendation for SHRA/SSO
permanent IV/CEO III/ DM
reassignment III, OPSD
3.6Prepares
endorsement to the
PCEO as approving
authority for
permanent
reassignments and
Personnel Order
3.7
Forwards to Team H
657
ead / Section Head
for review and to DM
III for approval and
submission to the
PCEO through the
EVP, CSS
TOTAL None
2 to 10
working days
Recommendation for Reassignment for Rank and File Level (Temporary)
1. Prepares reco None None Concerned unit
mmendation for
Reassignment (RFR)
for Rank and File
Level (Temporary)

recommendation to
3. Submits the 3.1Receives the None 2-10 working Junior

recommendation to reassignment Assistant
the OPSD Office of the
2. Initially screens Head
recommendation to
check if compliant with
the required signatories
Junior Human
3. Verifies from the Resource
Plantilla of Personnel Analyst
various details regarding (JHRA)
the recommendee and Promotions and
the recommended Other
position for Personnel
reassignment Actions
Processing
4. Coordinates with Team
the releasing and
accepting units and
validates the total
personnel complement
658
5. Evaluates the rec SHRA/SSO
ommendation for IV/CEO III/ DM
reassignment III, OPSD
3.6Prepares
endorsement to
concerned
approving authority a
nd Personnel Order
3.7 Forwards to Team

Head /Section Head
for review and to DM
III for approval and
endorsement to
concerned approving
authority
TOTAL None 2 to 10
working days
Personal Request for Reassignment for Rank and File Level
1. Fills up None None Concerned
the Official Request f employee
or Reassignment
(RFR) Form and have
it signed by all
concerned releasing
and accepting heads
2. Submits the 2.1Receives the RFR None 2-10 working Junior

signed RFR to the days Executive
OPSD 2. Initially screens Assistant
the RFR form if Office of the
compliant with the Head
3. Verifies from the Junior Human

Plantilla of Personnel Resource
various details regarding Analyst
the concerned (JHRA)
employee Promotions and
Other
4. Coordinates with Personnel
the releasing and Actions
accepting units and
659
validates the total Processing Tea
personnel complement m
5. Checks reason
for request if included in
the primary reasons for
personal requests for
reassignment
 If health reason, SHRA/SSO
endorses the medical IV/CEO III/ DM
certificate to the III, OPSD
Health Care
Department for
validation
6. Prepares Notice
of Reassignment and
covering memorandum
to the HRMG Head as
approving authority for
personal requests for
reassignment
7. Forwards to
Team Head / Section
Head for review and to
DM III for approval and
endorsement to the
HRMG Head
TOTAL None 2 to 10
working days
660
156. Procedure on Processing of Applications for Executive Vacant Positions and
Rank and File Vacant Positions
The screening of external applications and preparation of replies and includes evaluation of
qualifications of applicants to announced vacancies based on qualification standards and other
CSC and internal rules

Who may avail: All external and internal Applicants

1. Application Form for Promotion/Appointment Emailed Announcement/Intranet/SSS Website
2. Notarized CSC Form 212 or Personal Data Emailed Announcement/Intranet/SSS Website
Sheet with Work Experience Sheet
3. Standard Transmittal List for submission of Emailed Announcement/Intranet
Applications (for internal applicants only)
4. Other Requirements for External Applicants:
 Resume with Cover Letter
 Transcript of Record,
Vocational/Highschool and Elementary
Diploma (whichever is applicable)
 Certificate of Eligibility/Bar Board Rating
(if applicable to the position being applied
for)
 Employment Certification/Service Record
 Job Descriptions of current and previous
positions held
 Certificates and Modules of Training
EXECUTIVE POSITIONS
CLIENT AGENCY FEES PROCESSING PERSON
STEPS ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Submits the 1. Receives and screens None During 10 to 12 Junior Human
applications applications days Resource Analyst,
together with the application OPSD
required period
documents
661
2. Consolidates None 10 to 12 Senior Human
Applications and working days Resource Analyst,
prepares Master after date of OPSD
List of Applicants deadline of
submission of
applications
3. Evaluates None Simple: 5 to 7 Junior/Senior Human

application/s based working days Resource Analyst,
on Qualifications per position OPSD
Standards and other from receipt
CSC and internal of complete
rules per position data
Complex: 8
to 15 working
days per
position from
receipt of
complete
data
4. Prepares and None 1 day Junior/Senior Human
forwards the Resource Analyst,
following to the Team OPSD
Head:
 LSCF1 Form
(A/B/C) of qualified
applicant/s per position
 Endorsement
Memo to the Local
Screening Committee
(LSC)
 Disqualification
Notices, if any
5. Reviews and None 2 working Social Security
forwards the days Officer IV/Corporate
documents to the DM Executive Officer III,
III for approval OPSD
6. Reviews and gives None 2 working Department Manager

approval/ clearance days III, OPSD
to endorse to LSC
662
7. Transmits approved None 2 working Junior Executive
/ cleared documents days Assistant, OPSD
to concerned LSC
and employees

20 days
RANK AND FILE POSITIONS
CLIENT AGENCY FEES PROCESSING PERSON
STEPS ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Submits the 1. Receives and screens None During 10 to 12 Junior Human
applications applications days Resource Analyst,
together with the application OPSD
required period
documents
2. Consolidates None 10 to 12 Senior Human
Applications and working days Resource Analyst,
prepares Master after date of OPSD
List of Applicants deadline of
submission of
applications
3. Evaluates None Simple: 5 to 7 Junior/Senior Human

application/s based working days Resource Analyst,
on Qualifications per position OPSD
Standards and other from receipt
CSC and internal of complete
rules per position data
and prepares and
forwards the profile Complex: 8
of the applicants to 15 working
days per
position from
receipt of
complete
data
4. Reviews and None 2 working Social Security
forwards the days Officer IV/Corporate
documents to the DM Executive Officer III,
III for approval OPSD
663
5. Reviews and gives None 2 working Department Manager
approval/ clearance days III, OPSD
to endorse to Human
Resource
Management
Promotion and
Selection Board for
Position (HRMPSB-
EMP)
6. Transmits approved None 2 working Junior Executive
/ cleared documents days Assistant, OPSD
to HRMPSB-EMP

15 days
664
LEARNING AND DEVELOPMENT
DEPARTMENT – INTERNAL
SERVICES
665
157. Procedure on Training Requests from Various Units and
Business Process Owners (In-House Programs)
The processing of request for training from various units and business process
owners as part of management directives received through either memoranda
or email communications is subject for evaluation and recommendation by the
Learning and Development Department.
Office or Division: Learning and Development Department

Classification: Simple/Complex/Highly Technical
Type of G2G– Government to Government
Transaction:
Who may avail: Various Units and Business Process Owners

1. Memo Request from
Business Process Owners with the
following:
Department Manager III,
a. Target Participants
Learning and Development Department
b. Approved Enhanced/New
Business Process
c. Proposed Budget
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submits memo
- request for
training with the None None Requesting Unit
necessary required
documentations.
1. Screens and
evaluates memo-
request for Department
endorsement to None 1 working day Manager III,
concerned LDD unit LDD
head for appropriate
action.
2. Attends 1. Evaluates and None 4 CEO III, LDD
scheduled FGD assesses received hours (Simple) SSO IV, LDD
session to further training request Sr. / Jr. HOUR
discuss program and categorizes accordi 2 working days Analyst
requirements. ng to: (Complex)
a. Simple* Requesting Unit
b. Complex* 7
c. Highly working days
Technical* (Highly Approving
Technical) Authority:
666
2. Forwards to
concerned Team Head Head of LDD
and provides (P 15,000 and
instructions for further below)
research and conduct of
FGD and endorsement Head of
3. Conducts HOURSD
research and FGD (up to P
discussions with 200,000.00)
requesting unit and
concerned LDD Head of HRMG
section. (up to P
4. Prepares 700,000.00)
endorsement with
program design and Head of Sector
budget (if necessary) to (up to P 1-M)
Department Manager /
Approving Authority for PCEO
approval. (above P 1-M)
* To be determined
and classified by LDD,
subject to program
details, budget and
other requirements
vital to the conduct of
the program.
1. Reviews and None 4 Approving

recommends action hours (Simple) Authority:
(approval or denial)
to be taken. 3 working days Head of LDD
(Complex) (P 15,000 and
below)
11
working days Head of
(Highly HOURSD
Technical) (up to P
200,000.00)
Head of HRMG
(up to P
700,000.00)
Head of Sector
(up to P 1-M)
PCEO
667
(above P 1-M)
1. Informs
3. Receives
concerned unit on Department
status and/or action 1 working
status of request and Manager III,
made on training day
next steps (if LDD
request
necessary).
TOTAL None SIMPLE
Within three (3) working days
from receipt of training
request
COMPLEX
Within seven (7) working days
from receipt of training
request
HIGHLY TECHNICAL
Within twenty (20) working
days from receipt of training
request
668
158. Request for participation in external training and CPD programs
Request for participation in external training and continuing professional development

programs from SSS Officials and Employees
Office or Learning and Development Department

Division:
Classification: Simple/Complex/Highly Technical
Transaction:
Who All regular employees
may avail:
Coterminous employees may be allowed to participate in external training
programs only, as may be required by the Social Security Commission
and based on their functions in committee memberships.
1. Memo request/Nomination Form Head (DM/BH) of requesting/nominated
endorsed by the unit head and approved participant’s unit
by the head of the higher unit to which it
is functionally/hierarchically under
2. Itemized request for budget (e.g.

registration fee, miscellaneous expenses, Head (DM/BH) of requesting/nominated
ID fee, transportation expenses, Daily participant’s unit
Travel Expenses etc.
3. Invitation letter, flyer, course

description and outline from training Training Provider/Organizer
organizer indicating course objectives,
program schedule, learning investment
and payment details
4. Service Commitment Contract Form Learning and Development Department

1. Submit Screens completeness of None 5 minutes Junior

memo details in request and Executive
request/nominati documentary and lead Assistant, LDD
on form together time requirements, stamp-
with documentary receives request
requirements to
the LDD
2. Reviews request, None 1 day Department
indicates comments, Manager III,
assigns evaluation of LDD
request to SSO III,
669
SAPCET and affixes
signature
3. Evaluates request, None 1 hour Social Security
indicates instructions and (Simple) Officer III,
assigns to Jr/Sr HRA for SAPCET
action 4 hours
(Complex)
2 days (Highly
Technical)
4. Coordinates with training None 1.5 days Jr/Sr Human
provider regarding slot (Simple) Resource
availability, registration of Analyst,
participants and payment 4 days 7 hours SAPCET
terms (Complex)
Requests for nominee’s 15 days 7

performance rating and hours
IPCR from the (Highly
Performance Technical)
Management and
Employee Relations
Department
Evaluates nominee’s
qualifications based on
guidelines, selection
criteria, nominee’s IPCR,
job description and
department’s
deliverables
Prepares memo with

budget estimate
recommending approval
of request, notice of
approval, letter of
guarantee/memo
informing head
of requesting/nominated
participant’s unit that
request has been denied
5. Reviews and affixes NONE 1 hour Social Security
signature on memo, (Simple) Officer III,
budget computation, SAPCET
notice of approval, letter 4 hours
of guarantee/memo (Complex)
informing head of
670
requesting/nominated 1 day (Highly
participant’s unit that Technical)
request has been denied
6. Reviews, approves NONE 1 hour Department
recommendation Manager III,
(approved or denied) and LDD
affixes signature on
memo
7. ff: NONE 5 minutes Junior
Executive
 memo with budget Assistant, LDD
estimate
forwards to higher
approving authority
VP – HOURSD
(above P15,000 up
to P200,000)
SVP – HRMG
(above P200,000 up
to P700,000)
EVP – CSS
(above P700,000 up
to P1,000,000)
 memo of
disapproval
forwards to office of Head

(DM/BH) of
requesting/nominated part
icipant’s unit
TOTAL NONE SIMPLE
Within five (5)
working days
from receipt of
training
request
COMPLEX
Within ten (10)
working days
from receipt of
training
request
671
HIGHLY
TECHNICAL
Within twenty
(20) working
days from
receipt of
request / list of
nominees
672
159. Procedure on Request for participation in foreign external
training programs
The processing of SSS Officials and Employees’ request for participation in foreign
external training programs
Office or Division: Learning and Development Department

Who may avail: All regular employees

1. Memo request/Nomination Form endorsed Head (DM/BH) of requesting/nominated
by the unit head and approved by the head of participant’s unit
the higher unit to which it is functionally/
hierarchically under.
2. Itemized request for budget (e.g.

registration fee, miscellaneous expenses, ID Head (DM/BH) of requesting/nominated
fee, airfare and other travel expenses, visa participant’s unit
fee, travel insurance premium, Daily
Subsistence Expenses etc.
3. Invitation letter, flyer, course description Training Provider/Organizer

and outline from training organizer indicating
course objectives, program schedule, learning
investment and payment details.
4. Service Commitment Contract Form

Learning and Development Department
5. Passport/Passport Application Form
PAID
1. Submit memo Screens completeness None 5 minutes Junior Executive
request/nomination of details in request and Assistant, LDD
form together with documentary and lead
documentary time requirements,
requirements to the stamp-receives
LDD request
2. Reviews request, None 1 day Department
indicates comments, Manager III,
assigns evaluation of LDD
request to SSO III,
SAPCET and affixes
signature
673
3. Evaluates request, None 2 days Social Security
indicates instructions, Officer III,
and assigns to Jr/Sr SAPCET
HRA for action
4. Coordinates with event None 15 days 7 Jr/Sr Human
organizer/sponsoring hours Resource
agency regarding slot Analyst,
availability, registration SAPCET
of participants and
payment terms
Requests for nominee’s

performance rating and
IPCR from the
Performance
Management and
Employee Relations
Department
Evaluates nominee’s
qualifications based on
guidelines, selection
criteria, nominee’s
IPCR, job description
and department’s
deliverables
Prepares memo with

budget estimate and
endorsement to the
SSC recommending
approval of request,
certificate of complete
staff work, request for
travel authority/ memo
informing head of
requesting/nominated
request has been
denied
5. Reviews and affixes NONE 1 day Social Security
signature on memo with Officer III,
budget computation, SAPCET
endorsement to the
SSC, certificate of
complete staff work,
request for travel
authority/memo
674
informing head of
requesting/nominated
request has been
denied
6. Reviews, approves NONE 1 hour Department
recommendation Manager III,
(approved or denied) LDD
and affixes signature on
memo and other
relevant documents
7. If: NONE 5 minutes Junior Executive
Assistant, LDD
 APPROVED:
forwards memo with

budget estimate,
endorsement to the
SSC and certificate of
complete staff work to
VP – HOURSD for
endorsement to the
PCEO and SSC
 DISAPPROVED:
forwards memo of
disapproval to VP –
HOURSD for signature
TOTAL NONE 20 days
10 minutes
675
PERFORMANCE MANAGEMENT
AND EMPLOYEE RELATIONS
DEPARTMENT – INTERNAL
SERVICES
676
160. Procedure on Request for SSS-Day Care Center (SSS-DCC)
Availment of Services
The processing of Request for Acceptance and Evaluation of Applicants for SSS
DCC Services
Office or Performance Management and Employee Relations Department

Division:
Transaction:
Who All SSS Officials and Employees
may avail:
1. Application Forms for SSS-DCC Services SSS-DCC
2. Birth Certificate of children applicants
3.Qualified DCC applicants must submit the
following documents:
4.1. Medical Certificate of the child

indicating that he/she is fit to attend the Child’s Pediatrician
SSS-DCC services.
4. 2. Intake form (information of the child
and his/her family). SSS-DCC
4.3. Agreement Form
SSS-DCC
Online announcement of NONE 5 days SSO IV,
SSS-DCC availment for PMERD
the school year
1.Employees Received the application NONE 5 minutes per SSS-DCC
submit forms. application Team, PMERD
Application
Forms for
SSS-DCC
services
2. Wait for Evaluation of applications 10 days SSO IV and
the SSS- based on the following CEO III,
DCC criteria: PMERD
advisory if
the 1. Application is on “first
employee’ come first serve basis” (30
s child slots only)
qualifies to 2. Priority is given to the
attend the SSS employees’
677
SSS-DCC children ages (3) to five (5)
services. years old who have not yet
availed of the SSS-DCC
services.
3. Remaining available
slots are given to the
following:
a. SSS employees’
children who already
availed for the second
time
b. grandchildren of SSS
employees
c. children of JO
employees
4. Applicants from the
branches may be
accepted as long
as he/she will assign an
authorized employee from
the main office who can
respond immediately in
case of emergency.
3. Qualified SSS- Conduct of the daily NONE one (1) school SSS-DCC
DCC applicants activities of the children to year. Team, PMERD
may avail the develop their domains of
services for one learning (fine/ gross motor,
(1) school year. cognitive, language, socio-
emotional, self- help skills
and moral values).
2. The following “Special
Programs” are conducted
to develop the children’s
critical thinking, patriotism
and cooperation, and to
know the culture that
makes the school
community:
a. Feeding Programs
b. Valentine’s Day
Program
c. Outreach Program
d. Moving Up Program
e. Nutrition Month
Program
d. Buwan ng Wika
Program
678
e. SSS-DCC Anniversary
Program
f. United Nations Program
g. Character Party
Program
h. National Children’s
Month Program
i. Christmas Party
Program
TOTAL None 15 days and 5

minutes
679
161. Procedure on the Processing of Requests for Job Rotation
Program (JRP) Announcement
The processing of request for Job Rotation Program (JRP) Announcement.
Office or Division: Performance Management and Employee Relations Department

Type of G2C -Government to Citizen
Transaction:
Who may avail: All interested Department/Branch/Division/Group/Sector Heads

1. Memorandum/Letter request to PMERD Memorandum/Letter request to be submitted
indicating the following: to PMERD (hardcopy or through email)
 Plantilla position to be announced
 Level
 Team
 Section
 Job Summary/Description to be
performed
 Preferred qualifications, if any.
AGENCY ACTIONS
1. Prepare and None - Requesting
submit the Department/
memorandum/ letter Branch/Division/
request to PMERD. Group/Sector
Head
1. Evaluate/process None 8wdays Jr./Sr. HRA,
the request per request PMERD
2. Prepare the
poster/ announcement
3. Submit the
poster/ announcement
for review/approval
4. Review/approve None 1wday SSO IV/CEO III/
the request and poster/ DM III, PMERD
announcement
5. Send the poster/ None 1wday Jr./Sr. HRA,
announcement to all PMERD
Office 365 users
through email
10 working
TOTAL None
days
680
162. Procedure on the Processing of Applications for JRP, JEP,
JELP and JSP (Initial)
The processing of initial application for JRP, JEP, JELP and JSP, which includes
evaluation of application and interview of employee-applicant.

Division:
Transaction:
Who may avail: For Job Rotation Program (JRP)
 All SSS employees holding permanent appointment and has
served the system for at least one (1) year/completed one (1) year
residency in current position if promoted;
 With at least Very Satisfactory rating for the last two (2) rating
periods;
 Has the potential to handle higher/new job responsibilities;
 Willing to learn and develop new skills and be subjected to
evaluation and mentoring; and
 Has not undergone job rotation for a period of one (1) year since
last application (unless application is for renewal in the same unit).
For Job Enrichment Program (JEP)
 Must be a permanent SSS employee (non-managerial or with
salary grade level 6NM and below);
 Must have served the system for at least one (1) year/ With one (1)
year residency in current position if promoted/hired/absorbed;
 Employee received at least a Very Satisfactory rating for the last
two (2) rating periods;
 Employee has the potential to handle high/new job
responsibilities;
 Participants show inclination to learn/develop new skills and be
subjected to evaluation and mentoring, and
 Willing to accept enriched assignment.
For Job Enlargement Program (JELP)
 Must be a permanent SSS employee (non-managerial or with
salary grade level 6NM and below);
 Must have served the system for at least one (1) year/ With one
(1) year residency in current position if promoted/hired/absorbed;
two (2) rating periods;
 Employee has met the required competencies of the current
position;
 Participants show inclination to learn new tasks and skills and be
subjected to evaluation and mentoring; and
 Willing to accept additional assignment.
For Job Shadowing Program (JSP)
681
 Must be a permanent SSS employee.
two (2) rating periods.
 Employee has the potential to learn/develop new skills.
 Employee participation in the program shall promote learning in the
current role or for career development.
 Employee has no intention to resign/retire within a year from filing
of application.
1. Duly accomplished and signed  Application form may be downloaded in
application form: the SSS Intranet >> HOUR Matters >>
 JRP Performance & Career Management
 JEP  Accomplished and signed application
 JELP form to be submitted to PMERD (hardcopy or
 JSP email)
AGENCY ACTIONS
1. Download None None Employee-
and accomplish applicant
the application
form.
2. Secure the
approval of
releasing and
receiving unit
heads.
3. Submit
duly
accomplished
and signed
application form
to PMERD.
1. Evaluate application None 8 days per Jr./Sr. HRA,
form based on set criteria. application PMERD
2. Verify necessary
information from other
units (e.g. performance
rating, palntilla availability,
clearance from OPSD).
3. Coordinate with host
department/office/ branch.
4. Conduct interview.
5. Prepare evaluation
sheet and memorandum
notice of approval.
6. Submit evaluation
sheet and memorandum
682
notice of approval for
review/ approval.
7. Review/approve the None 1 day SSO IV/CEO III/

evaluation sheet and DM III, PMERD
memorandum notice of
approval
8. Send the None 1 day Jr./Sr. HRA,
memorandum reply to PMERD
employee-applicant
through email.
TOTAL None 10 days
683
163. Procedure on the Processing of Requests for JRP, JEP and
JELP Extension/Renewal
The processing of requests for JRP, JEP and JELP extension/renewal

Transaction:
Who may avail: All on-going JRP, JEP and JELP participants

1. Letter-request approved by releasing  Application form may be downloaded in
and receiving unit heads, if for extension. the SSS Intranet >> HOUR Matters >>
2. Duly accomplished and signed Performance & Career Management
application form, if for renewal:  Accomplished and signed letter-request/
 JRP application form to be submitted to PMERD
 JEP (hardcopy or email)
 JELP
AGENCY ACTIONS
1. Prepare letter- None None Employee-applicant
request, if for
extension or
download and
accomplish the
application form, if
for renewal.
2. Secure the
approval of releasing
and receiving unit
heads.
3. Submit duly
accomplished and
signed letter-
request/ application
form to PMERD.
1. Evaluate None 6 days per Jr./Sr. HRA, PMERD
application form based application
on set criteria.
2. Coordinate with
host
department/office/
branch.
3. Conduct
interview.
684
4. Prepare
evaluation sheet and
memorandum notice
of approval.
5. Submit
evaluation sheet and
memorandum notice
of approval for review/
approval.
6. Review/approve None 1 day SSO IV/CEO III/
the evaluation sheet DM III, PMERD
and memorandum
notice of approval
7. Send the None 1 day Jr./Sr. HRA, PMERD
memorandum reply to
employee-applicant
through email.
TOTAL None 8 days
685
164. Procedure for processing of incentives and awards under the
SSS PRAISE – Employee Anniversary Award / Master's/ Doctorate
Degree Completion Award/ Retirement Incentive Award (RIA)
The processing of payment for employees’ incentives and awards subject to meeting
the conditions, criteria, and requirements of the incentive and award.

Classification: Simple to Complex
Who may avail: All SSS Officials and employees including coterminous

1. Employee Anniversary Award (EAA) System-generated masterlist of entitled
 Validated performance ratings for officials and employees per applicable
the applicable rating period month
 No pending record of
Administrative Case or work-related
criminal case (c/o 201 File)
2. Master’s/Doctorate Degree Completion ESD

Award (MDCA)
 Letter request addressed to the
Employee Services Department (ESD) for
educational attainment update
 Transcript of Records (TOR) with
Special Order, if any
 Validated performance ratings for
the applicable rating period
 No pending Administrative Case or
Work-related Criminal Case (c/o 201 File)
3. Retirement Incentive Award (RIA) ESD

 Letter of Separation addressed to
the Head of ESD and duly endorsed by
the respective Heads
 Documentary requirements for
separation
 Validated performance ratings for
the last five (5) years in the service
Employee Anniversary Award*
* System ESD None None ESD
generated masterlist 1. Generate
the masterlist of
686
of entitled entitled employees
employees for EAA grant per
month
2. Submit None None

request to PMERD
for the EAA report
with attachment
(masterlist with
employees’ data)
PMERD None On or before Jr HRA
3. Receive and the 15th day of Sr HRA
check masterlist an the applicable SSO IV,
d employees’ data month PMERD
per
conditions/criteria/
requirement for the
award
4. Request for
data of validated
performance ratings
of employees from
Performance
Management
Section (PMS)
5. Prepare and
submit the EAA
report to ESD for
payment
processing
2. Check/ receive e- ESD None None ESD
payroll slip for EAA 6. Receive the
payment EAA report and
process the payroll
for the payment of
award
7. Send payroll
slip to concerned
employees via
official email
accounts
Master’s/Doctorate Degree Completion Award
1. Prepare/submit ESD None None ESD
letter request to ESD with 1. Receive/confirm
complete document) request, check request and
completeness of
document
687
2. Validate document
with respective school
3. Prepare employees’
data based on validation
result.
4. Prepare/submit
request to PMERD for the
MDCA report
PMERD None Within three (3) Jr HRA
5. Receive and check to seven (7) Sr HRA
employees’ data per working days SSO IV,
conditions/criteria/ from receipt of PMERD
requirement for the award request and
6. Request for data of pertinent data
validated performance for the
ratings of employees from processing of
PMS award from
7. Prepare and submit concerned
the MDCA report to ESD units.
for payment processing
ESD None None ESD
8. Receive the MDCA
report and process the
payroll for the payment of
award
2. Check/ receive e- 9. Send payroll slip to
payroll slip for MDCA concerned employees via
payment official email account
Retirement Incentive Award
1. Prepare/submit ESD None None ESD
letter of intent for 1. Receive letter of
separation addressed to intent for separation, and
the Head of ESD and duly endorse the same to
endorsed by the approving Heads
respective Heads
2. Prepare/submit 2. Coordinate/facilitate/
documentary assist the retiring
requirements for employees with the
separation preparation of
documentary requirements
for separation
3. Prepare retiring
employees’ data and
request for RIA report to
PMERD
688
PMERD None Within three (3) Jr HRA
4. Receive and check to seven (7) Sr HRA
retiring employees’ data working days SSO IV,
per conditions/ criteria/ from receipt of PMERD
requirement for the award request and
5. Request for data of pertinent data
validated performance for the
ratings of retiring processing of
employees from PMS award from
6. Prepare and submit concerned
the RIA report to ESD for units.
payment processing
ESD None None ESD
7. Receive the RIA
report and process
the the payment of award
3. Check/ receive 8. Send notification to
notification for payment of concerned employees on
retirement benefits payment of retirement
benefits
689
165. Procedure on request for various EE – Care Reach-out program
assistance
(Bereavement assistance, Hospital visit , various assistance. etc. )
Employee assistance program that provides support to employees and/or their families in
times of untoward incidents to hasten their physical, emotional, and psychosocial recovery.
A. Bereavement Assistance

Transaction:
Who may avail: All SSS Officials and employees

1. Employee Notification Form (ENF) PMERD – Employee Relations Section/
Forms available at SSS Intranet, HOUR Site -
Employee Relations site
2. Certification of Assistance Form (CAF) PMERD – Employee Relations Section/
(Reimbursement) Forms available at SSS Intranet, HOUR Site -
Employee Relations site
CLIENT STEPS ACTIONS TO TIME RESPONSIBLE
BE
PAID
1. Notify PMERD 1.1 Validate/ confirm None Within 1 day upon Jr. Human
through the details of ENF/ report receipt of Resource
Division / Group received information Analyst,
Head Employee
concerned via 1.2 Prepare Relations
any fastest bereavement report Within 1 day upon Section
means of and inform HOUR confirmation of
communications Heads/PCEO details
available in their
respective 1.3 Coordinate with
areas using the concerned unit the Within 1-2 days
ENF following: upon confirmation
 Immediate of details
sending of sympathy
flowers/mass
cards/sympathy
message
 Conduct
of necrological services
(for Senior Officials)
690
 Visit of HOUR or
unit concerned to
bereaved family
 Posting of
obituary in the Intranet
through CCD (upon
confirmation of details
from ESD)
2. Visit the 2. Visit the bereaved None 4 hours Concerned

bereaved family, if possible Department/
family, if Branch/ Office
possible Head
3. Forward to 3.1 Review the ENF None Within 4 hours SSO IV,
PMERD the and CAF and forward after receipt of Employee
accomplished to PMERD/HOURSD CAF and Relations
ENF and CAF Heads for approval supporting Section
for approval of documents
reimbursement
of expenses
3.2 Approve the CAF
None Within 1 day upon PMERD/HOURSD
receipt of Heads
validated CAF
and supporting
documents
3.2 Forward to
concerned unit the None Within 4 hours Jr. Human
signed CAF for upon receipt of Resource
reimbursement of validated CAF Analyst,
expenses and supporting Employee
documents Relations
Section
TOTAL None 4 – 5 days
691
B. Hospital Visit

Classification: Simple/ Complex
Transaction:
CHECKLIST OF WHERE TO SECURE / FILE

REQUIREMENTS
1. Employee Notification Form PMERD – Employee Relations Section/
(ENF) Forms available at SSS Intranet, HOUR Site - Employee
Relations site
2. Certification of Assistance Form PMERD – Employee Relations Section/
(CAF) Forms available at SSS Intranet, HOUR Site - Employee
Relations site
1. Notify PMERD 1.1 None Within 1 day upon Jr. Human

through the Validate/ d receipt of Resource Analyst,
Division / etails of information Employee
Group Head ENF/ report Relations Section
concerned via received
any fastest and
means of determine
communication necessary
s available in assistance None Within 1-2 days
their respective upon confirmation
areas using of details
the ENF
1.2
Coordinate
with HCD,
various
government
agencies Within 1-2 days
and None upon confirmation
NGOs provi of details
ding
assistance,
as may be
necessary
1.3
Coordinate
692
with unit
concerned
to visit
and/or sent
“get-well-
soon” token
of fruits or
flowers
2. Visit and bring 2. Visit the None 2-4 hours Concerned

“get-well-soon” employee in Department/
token of fruits the hospital, Branch/ Office
or flowers if possible Head
3.Forward to 3.1 Review None Within 4 hours SSO IV, Employee
PMERD the the ENF and after receipt of Relations Section
accomplished CAF and CAF and
ENF and CAF forward to supporting
for approval of PMERD/HO documents
reimbursement URSD
of expenses Heads for PMERD/HOURSD
approval Heads
None Within 1 day after
receipt of validated
CAF and supporting
3.2 Approve documents
the CAF Jr. Human Resource
Within 4 hours upon Analyst, Employee
None receipt of validated Relations Section
CAF
3.3 Forwards
to concerned
unit the
signed CAF
for
reimburseme
nt of
expenses
TOTAL None 4-5 days
693
C. Debriefing Session

Classification: Simple/ Complex
Transaction:

1. Memorandum request by the PMERD – Employee Relations Section
Head of Unit concerned course through
Heads
AGENCY FEES PROCESSINGTIM PERSON

CLIENT STEPS ACTIONS TO BE E RESPONSIBLE
PAID
1. Submit status 1.1 Evaluate and None Within 2-3 days Sr. HRA –
reports on assess reports on Employee
conditions of employees’ Relations
employees to conditions Section
PMERD through
the Division & 1.2
Group Heads via Prepare and con None Within 1-2 days
any fastest ceptualize debriefi
means of ng program, if
communications needed or as
available in their instructed by
respective Management
areas
1.3. Finalize and None (Ex Within 1 day

recommend/ penses
conduct of shall form
debriefing session part of
for affected the
employees budget
proposal
1.3 Coordinate of the Within 1-5 days
with concerned program)
department/
branch/office and
other units
concerned on the None
logistics and other
694
details as may be
required
2.Submit employe 2.1 Forward None Within 3-5 days Head,
es confirmation recommendation Employee
and other details for approval Relations
as may be of PMERD/HOUR Section
required SD/HRMG
Heads/ PCEO
None Target date PMERD
2.2 Facilitate the Head/ER
conduct of a Section staff
debriefing session
with the
assistance of a
consultant, as
necessary
None Within 7 days Sr. Human

2.3 Prepare Resource
reports and Analyst,
recommendation/ Employee
s for additional Relations
assistance, if Section
necessary,
subject to the
approval of the Within 5 days upon Sr. Human
PCEO None receipt of complete Resource
documents Analyst,
2.4 Liquidate Employee
expenses related Relations
to Debriefing Section
Session
TOTAL None Up to 1 month
695
D. Coaching Assistance

Transaction:
Who may avail: All SSS Officials and employees, private citizens (i.e. clients,
stakeholders, family members, etc) with complaint against SSS
employee
1. Statement of Complaint Employee Relations Section

1. Submit 1.1 Attend to the None 1 day upon CEO III,
statement of complainant receipt of Employee Relatio
complaint complaint if ns Section,
Details: 2. Conduct None personally PMERD Head
 Complainant’ interview and filed (subject
s information determines the to availability
 Nature of merits of the of
complaint complaint complainant)
 Description None
of Complaint/ 3. Provide
 Occurrence guidance or
 Signature of assistance to
person filing either pacify the
complaint complainant,
 Action Taken arrive to a
by HOUR decision or
achieve the
desired behavior
of the
complainant SSO IV,
Employee
4. Conduct None Relations Section
further evaluation Within 3 days
and send upon receipt of
communication to complaint
concerned
employee on the
complaint
received CEO
III, Employee Rela
tions Section,
696
5. Facilitate me None Within PMERD Head
diation/ coaching the scheduled
session and meeting as
document confirmed with
proceedings the concerned SSO IV,
employee Employee
Relations Section
6. Prepare Within 2 weeks

report/resolution/a None upon conduct
greement for the of mediation/
information/confir coaching PMERD/HOURSD
mation of both session Heads/concerned
parties and completion employees/
of the process private citizen
7. Approve
Resolution
None Within 5 days
after
completion of
report
TOTAL None Up to 20
days
697
166. Procedure on request for Assistance to External
Requests/Product Demo
Replies to various request from external agencies/companies for product
promotions

Division:
Transaction:
Who may avail: External Vendors / Suppliers / Providers / SSS Officials and Employees

REQUIREMENTS
1. Letter request for product PMERD – Employee Relations Section
sampling / promotion / selling
2. Brochures with product PMERD – Employee Relations Section

descriptions or company profile (if
any)
ESD
3. Authority to Engage in Outside
Part-time Employment/Self-
Employment (for SSS Officials and
Employees)
1. Submit a 1.1. Receive the None 1-3 days Sr. Clerk/Jr.
letter request letter request for HOUR Analyst,
together with product Employee
the required selling/promotion Relations
documents Section
to PMERD
1.2. Evaluate
and/or schedule
the activity
1.3. Prepare
approval/regret
email letter Head, PMERD
1.4. Approve the

evaluation on
the request
698
1.5. Send notice
of
approval/regret
including the
required
documents for
submission
3. Prepare the 3.1. Receive the None 1 day Sr. Clerk/Jr.
list of staff documents HOUR
who and prepare the Analyst, Employ
will handle memo permit for ee Relations
the booth booth set-up Section
and the list
of equipment
and products
to bring 1 day Admin Staff,
inside the 3.2. Forward the PMERD
SSS memo to
premises Security
Department and
Canteen
Concessionaire
4. Coordinate 4.1. Refer to None 1 hour Sr. Clerk/Jr.
with Canteen Canteen Staff HOUR Analyst,
staff for the Employee
set-up, rental Relations
and other Section
fees, as
applicable
5. Pay the 500.00 or 1 hour Canteen
rental and up Concessionaire
other fees to
the Canteen
Concessiona
ire as
applicable
upon end of
promotional
activity
TOTAL 500 or up Up to 5 days
699
167. Procedure on Request for Performance Rating (PR)
Performance rating is one of the bases for the grant of performance based benefits
and incentives, promotion, training, scholarship grants and other HOUR actions.

Classification: Simple:
With final Database of Individual Performance Ratings (DIPR)
Complex:
With no final DIPR and/or Individual Performance Commitment &
Review form (IPCR) is still subject to evaluation.
Exemptions:
IPCR with dependency from other external factors (e.g. non-compliant
to submission, Not to be Rated – NTBR, Report on Coverage and
Collection)
Transaction:
Who may avail: Authorized Officials, Central and Local Performance Management
Team (CPMT/LPMT) and HOUR Heads and/or their administrative
staff whose units are mandated to use PR for processing of various
HOUR actions.
REQUIREMENTS
A. Request for PR with Final
Database of Individual Performance
Rating (DIPR)
Authorized officials and employees as mentioned
1. Email request for PR using the above (“Who may avail”)
official SSS account of those who
are authorized to avail this
request.
2. A detailed table (can be

attached to the email request)
consisting the employee’s accurate
and official information including
but not limited to: ESD/OPSD
ESD/OPSD
 EE ID OPSD
 Name OPSD
 Position / Designated
Position
 Actual Department /
Branch / Office
Units and/or employee concerned
700
B. Request for PR with no Final
DIPR or PR is not available in the
DIPR
1. Final submitted IPCR based on

evaluation of PMERD
2. Repeat Steps 1 and 2 of Letter

A
1. Prepare email None Authorized officials
request for PR with None and HOUR Heads
complete details and/or Administrative
and/or attachment staff as mentioned
above (“Who may
avail”)
2. Receive email 1. Receive/ None Evaluator (Human

confirmation for the confirm request Resource Assistant /
receipt of request and screen if it’s Junior / Senior
simple or Humans Resource
complex Analyst and Social
Security Officer IV)
2. If simple,
extract Evaluator
performance
rating from the
DIPR or the
Performance
Rating
Within 2-5
Monitoring Tool
working days
(PRMT) of
upon receipt of
evaluator
request
3. If Evaluator
complex, supply
ratings from the
final submitted
IPCR based on
PMERD
evaluation to the
DIPR or PRMT
then extract
ratings SSO IV
701
4. Reviews
the extracted SSO IV
rating
5. Generates CEO III and DM

performance III
ratings report
Evaluator through
6. Approves CEO III and DM
the PR Report III
7. Releases
request for
ratings through
email
3. Receive email None None Authorized
with PR report officials and
employees as
mentioned above
(“Who may
avail”)
TOTAL None 2-5 working
days
702
168. Procedure on Request for copy of IPCRs
Performance rating is one of the bases for the grant of performance based benefits and
incentives, promotion, training, scholarship grants and other HOUR actions.

Classification: Simple: 1-10 IPCRs
Complex: 11 – 20 IPCRs

1. Email request for copy of IPCR using Authorized officials and employees as
the official SSS account of those who mentioned above (“Who may avail”)
are authorized to avail this request
2. Request must only IPCR from prior

year up to current year (available
IPCR with PMERD)
3. Determine if IPCR being requested

was submitted to PMERD in PDF
FEES
CLIENT STEPS TO BE
1. Prepare email None None Authorized
request for copy officials
of IPCR with and
complete details employees
and/or as
attachment mentioned
above
(“Who may
avail”)
2. Receive email 1. Confirm and None Human
confirmation for receive Resource
the receipt of request and Assistant /
screen if it’s
request simple or Junior/
complex Senior
Humans
2. Determines the Resource
year and Analyst
semester of
703
the IPCR being Within 1-2 and Social
requested working days Security
upon receipt of Officer IV
3. If beyond prior request
year, direct
request via
Email to ESD.
4. If IPCR was
submitted in
PDF, inform
upon release
that the
original copy
was safe- kept
by the Admin
of the unit per
Memo
Advisory.
5. Scans/Reprod
uces/Prints
IPCR
6. Certifies the
copy of IPCR
by the
authorized
personnel
7. Releases
certified true
copy of the
requested
IPCR
3. Receive email None None Authorized
with copy of officials
IPCR or and
instruction on employees
how to claim the as
hard copy mentioned
above
(“Who may
avail”)
TOTAL None 1-2 days upon
receipt of
request
704
EMPLOYEE SERVICES DEPARTMENT–
INTERNAL SERVICES
705
169. Procedure on the Processing of Provident Fund (PF) Provident
Contributions Availment Assistance Program (PCAAP) Application
The Provident Contributions Availment Assistance Program (PCAAP) allows the SSS PF
members to withdraw part of their equity in response to their immediate financial needs and as
assistance to alleviate and uplift their economic conditions.
Office or Division: Employee Services Department

Who may avail: All qualified PF members with at least one (1) year of service to
SSS
1. PF Account User ID and Password SSS-issued login credentials
2. Online Application for PCAAP Availment Online through the PF System

1. Login to the PF 1. PF System None 1 minute PF
System using User ID validates login Member
Number and password credentials
2. Check eligibility for 2. PF System None 1 minute PF
PCAAP availment fro displays eligibility for Member
m the PF System PCAAP availment
3. File PCAAP 3. PF System None 1 minute PF

application issues transaction Member
online through the number for
PF System successful online
application
4. Process None 3 working day Processor,

PCAAP application s Provident
Fund Secti
1. Prepare on
Disbursement Vou
cher (DV) and Sr. Analyst
Letter of Instruction / SSO
(LOI) to the Bank IV, Provide
nt Fund
2. Route DV and Section
LOI to authorized
signatories for
approval
706
3. Upload Text Fi Processor,
le and LOI via Provident
Secure File Fund
Transfer Protocol Section
(SFTP)
CEO
III, Provident
Fund
Section
days and 3
minutes
707
170. Procedure on the Processing of Applications for PF General Purpose
Loan (GPL)
The General-Purpose Loan (GPL) is a loan program intended for the various financial needs of
PF members.
Office or Employee Services Department

Division:
Transaction:
Who All qualified PF members with at least one (1) year of service to SSS
may avail:
REQUIREMENTS
1. PF Account User ID and SSS-issued login credentials
Password
Online through the PF System
2. Online Application for General
Purpose Loan (GPL)

CLIENT ACTIONS BE PAID TIME RESPONSIBLE
STEPS
1. Login to 1. PF System None 1 minutes PF Member
the PF System validates login
using Employee credentials
User ID and
password
2. Check 2. PF System None 1 minute PF Member
eligibility displays GPL loan
for GPL eligibility
3. File GPL 3. PF System None 1 minute PF Member
application issues transaction
online number for
successful online
application
4. View list of None 1 working day Junior HOUR
GPL applications Analyst,
and evaluate ELOBS
compliance to net-
take-home
requirement
5. Review list of None None CEO III,
GPL applications ELOBS
and forward to PF
708
Section for
processing
6. Process GPL None 2 working days Processor, PF
application using PF Section
System
1. Prepare Sr. Analyst /

DV/LOI to bank SSO IV, PF
Section
2. Route DV/LOI
to authorized Processor, PF
signatories for Section
approval
3. Upload Text
File and LOI via
SFTP CEO III, PF
Section
TOTAL None 3 working days
and 3 minutes
709
171. Procedure on the Processing of Applications for PF Emergency Loan
(EL)
The Emergency Loan (EL) program is available to qualified PF members for such contingencies
such as medical emergency, death of declared beneficiary, damaged property due to calamity
or disaster and legal emergency.

Division:
Transaction:
Who may avail: All qualified PF members with at least one (1) year of service to SSS

1. PF Account User ID and SSS-issued login credentials
Password
Downloadable via the PF System
2. Application for PF EL (1 original
copy) PF Member, as applicable
3. Document Proofs, as
applicable (1 original copy)
1. Medical Emergency Assistance

Loan (MEAL)
 Copy of Medical Certificate
or Admission Record, Copy of
Statement of Account, Billing
Letter or valid Official receipts and
Copy of physician prescription as
validated and certified by the
Health Care Department
2. Funeral Assistance Loan (FAL)

 Copy of the death
certificate from the Local Civil
Registrar and copy of the funeral
receipts
3. Calamity/Disaster Assistance
Loan (CDAL)
 Proof of ownership of the
property damaged, and picture of
damaged property and estimate of
damage incurred
710
4. Legal Emergency Assistance
(LEA)
 Complaint filed
before any court, office or
tribunal, Formal Charge,
Subpoena Summon or documents
of the same nature showing that
the Member is subject of a
complaint or a Demand Letter
prepared by a lawyer, law office or
collecting agency in behalf of the
client

1.Login to the 1. PF System None 1 minute PF Member
PF System validates login
using credentials
Employee
User ID and
password
2. Check 2. PF System None 1 minute PF Member

eligibility displays loan
for PF eligibility
Emergency
Loan
3 Download, 3. Receive PF EL None 30 minutes PF Member
accomplish application with
and file EL attachments
application
with
attachments
4. Prepare EL None 30 minutes Processor,
transmittal list and PF Section
forward applications
to ELOBS
5. Receive None 1 working day Junior
transmittal list and HOUR
EL applications and Analyst,
evaluates eligibility ELOBS
for net-take-home
pay
6. Review None CEO III,
and approve ELOBS
evaluated EL
applications and
711
forward to PF
Section for
processing
7. Process EL None 3 working days Processor,
loan applications PF Section
1. Prepare
DV/LOI to bank Sr. Analyst /
SSO IV, PF
2. Route DV/LOI Section
to authorized
signatories for Processor,
approval PF Section
3. Upload Text
File and LOI via
SFTP CEO III, PF
Section
TOTAL None 4 working days, 1
hour and 2 minutes
712
172. Procedure on the Processing of Fieldwork Allowance for
Account Officers
Allowance grated to Account Officers (AO) who perform fieldwork functions

Transaction:
Who may avail: All Account Officers assigned in the Branch – Accounts Management
Section
1. Certification of Fieldwork Allowance (2 SSS Branch
original copies; 1 photocopy)
SSS Branch
2. Summary of Work Certifications for
Fieldwork Allowance (2 original copies;
1 photocopy)

1. Branch/Division 1. Receive None 5 Minutes Senior HOUR
forward duly signed Certification and Analyst,
Certification of Summary of Work Compensation
Fieldwork Allowance Certifications for and Benefits
and Summary of Work Fieldwork Allowance Section
Certifications for
Fieldwork Allowance
to ESD
2. Validate and sort None 2 hours and 30 Senior HOUR
submitted documents minutes Analyst,
Compensation
and Benefits
Section
3. Process payroll None 4 days and 4 Senior HOUR
and disbursement hours Analyst,
voucher (DV) Compensation
and Benefits
1. Encode in the Section
Fieldwork Database
2. Generate Payroll
and DV
3. Prepare file for

uploading
713
4. Generate Paysli
p
4. Review Payroll None 1 hour SSO IV,
and DV and forwards Compensation
to authorized and Benefits
approval
TOTAL None 4 days, 7 hours
and 35 minutes
714
173. Procedure on the Processing of Special Counsel Allowance (SCA)
Allowance for lawyers per hearing / court appearance

Division:
Transaction:
Who may avail: All qualified lawyers

1. Work Certification (2 original copies; Department/Branch/Office
1 photocopy)
2. Certification for Special Counsel

Allowance (2 original copies; 1 photocopy)
3. Summary of Work Certifications for

Special Counsel Allowance (2 original
copies; 1 photocopy)

CLIENT BE PAID TIME RESPONSIBLE
STEPS
1. Concerned 1. Receive work None 5 Minutes Junior HOUR
Department / certifications and other Analyst,
Branch / Office attachments from Compensation
submits work concerned department / and Benefits
certifications and branch / office Section
other
attachments to
ESD
2. Validate and sort None 2 hours Junior HOUR
submitted documents Analyst,
Compensation
and Benefits
Section
3. Process payroll and None 4 days Junior HOUR
disbursement voucher Analyst,
(DV) Compensation and
Benefits Section
1. Encode in
the Special Counsel
Allowance Database
715
2. Generate Payroll
and DV
3. Prepare file for

uploading
4. Generate Payslip
4. Review Payroll and None 1 hour SSO IV,
DV and forwards to Compensation
authorized signatories and Benefits
for approval Section
and 5 minutes
716
174. Procedure on the Processing of Salaries and Allowances of Casual
Employees
Salaries and Allowances of Casual Employees

Transaction:
Who may avail: All Casual Employees

1. Duly signed Daily Time Record (2 Department/Branch/Office through the Electronic
original copies: 1 photocopy) Time Recording System
2. Accomplishment Report (2 original copies; Department/Branch/Office

1 photocopy)
Department/Branch/Office
3. Certification of Services Rendered (2

CLIENT BE PAID TIME RESPONSIBLE
STEPS
1.Concerned 1. Receive the Daily Time None 5 Minutes Junior HOUR
Unit submits Records (DTRS), Analyst,
the Daily Time Accomplishment Report Compensation
Records and Certification of and Benefits
(DTRS), Services Rendered Section
Accomplishme
nt Report and
Certification of
Services
Rendered (3
Copies)
2. Validate and sort None 2 hours Junior
submitted documents HOUR
Analyst,
Compensati
on and
Benefits
Section
3. Process payroll and None 4 days Junior
disbursement voucher HOUR
(DV) Analyst,
717
Compensati
1. Encode in the on and
Salaries and Allowances Benefits
for Casuals Database Section
2. Generate Payroll
and DV
3. Prepare file for

uploading
4. Generate Payslip
DV and forwards to Compensatio
authorized signatories n and
for approval Benefits
Section
and 5 minutes
718
175. Procedure on the Processing of Salaries of Job Order Workers
Payment for services rendered to JO workers on a bi-monthly basis

Transaction:
Who may avail: All Job Order Workers

1. Electronic Daily Time Records of Online through the Job Order Workers System in the
Job Order Workers validated by the M8000
Administrative Staff/Head and
Certified by the concerned
Department/Branch/Office Head
2. Generated Payroll Register Information Systems Department IV

(Electronic File)
3. Comma-Separated Values (CSV) Information Systems Department IV

File Format
1. Administrative None 2 working Administrative Staff /
Assistant/Head of days until step 2 Head of Department /
concerned Branch / Office
Department / Branch
/ Office edit and
validate entries in
the Job Order
Workers System
(JOWS)
2. Department / None Department / Branch /
Branch / Office Head Office Head
certifies
validated entries in
the JOWS
1. Process None 3 working days Junior / Senior
certified DTR Human Resource
entries Analyst, Employee
electronically Loans and Other
routed to the Benefits Section
ESD JOWS
module
719
2. Request None 2 working days Junior / Senior
for generated Human Resource
payroll register Analyst, Employee
and CSV file Loans and Other
from ISD IV Benefits Section
5. ISD 3. Finalize None 3 working days Junior / Senior
IV forwards the payroll until step 6 Human Resource
payroll register register and Analyst, Employee
and CSV file CSV Loans and Other
Benefits Section
4. Prepare None Junior / Senior
the Human Resource
Disbursement Analyst, Employee
Voucher, Loans and Other
Payroll Benefits Section
Register and
CSV for
signature and
uploading
days
720
176. Procedure on the Processing of Overtime Pay
Premium paid for Employees not receiving RATA but are required to render extra hours and with
approval to render Overtime work

Division:
Transaction:
Who may avail: All qualified employees with approved overtime work

1. Daily Time Records (2 original Electronic Time Recording System
2. Approval for Overtime Work (2 Department / Branch / Office
3. Overtime Projection Form (2 Department / Branch / Office
4. Accomplishment Report (2 original Department / Branch / Office

1. Concerned 1. Receive DTRs and None 10 Minutes Junior HOUR
Department / supporting documents Analyst,
Branch / Office from concerned Compensation
submits DTRs Department / Branch / and Benefits
and other Office Section
supporting
documents to
ESD
2. Validate and sort None 2 hours Junior HOUR
submitted documents Analyst,
Compensation and
Benefits Section
3. Process payroll and None 4 days Junior HOUR
disbursement voucher Analyst,
(DV) Compensation
and Benefits
1. Encode in Section
the Overtime Database
2. Generate Payroll
and DV
721
3. Prepare file for
uploading
4. Generate Payslip
DV and forwards to Compensation
authorized signatories and Benefits
for approval Section
and 10 minutes
722
177. Procedure on the Processing of Night Differential Pay
Differential paid for employees required to render regular work shifts from 6:00pm
to 6:00am

Division:
Transaction:

1. Daily Time Records / Time Sheets Electronic Time Recording System
for Night Differential (2 original copies;
1 photocopy)
Department / Office
2. Summary of Work Certifications (2

STEPS
1. Concerned 1. Receive DTRs None 10 Minutes Junior HOUR
Department / and other supporting Analyst,
Office submits documents from Compensation and
DTRs and other concerned Benefits Section
attachments to Department / Office
ESD
2. Validate and None 2 hours Junior HOUR
sort submitted Analyst,
documents Compensation and
Benefits Section
3. Process payroll None 4 days Junior HOUR
and disbursement Analyst,
voucher (DV) Compensation
and Benefits
1. Encode in the Section
Night Differential
Database
2. Generate Payrol
l and DV
723
1. Prepare file for
uploading
2. Generate Paysli
p
and DV and Compensation
forwards to and Benefits
authorized Section
signatories for
approval
and 10 minutes
724
178. Procedure on the Processing of Medical Maintenance
Allowance and Hospitalization Reimbursement
Reimbursement for medical expense for maintenance medicines and hospitalization

Division:
Transaction:
Who All qualified officials and employees
may avail:
1. List of Employees with approved Budget department
budget for medical reimbursement (2
photocopies)
Health Care Department
2. Approved Medical
Reimbursement form with
corresponding document
attachments (1 original copy;
1 photocopy

STEPS
1. Forward 1. Receive None 5 minutes Processor/s of
evaluated and evaluated and batched Budget Department
batched medical claim forms
medical with budget
reimbursement clearance
claim forms
with budget
clearance
2. Validate and None 2 hours Senior HOUR
sort submitted Analyst,
documents Compensation and
Benefits Section
3. Process payroll None 4 days Senior HOUR
and disbursement Analyst,
voucher (DV) Compensation and
Benefits Section
1. Encode in
the Medical
Reimbursement Data
bas
725
2. Generate
Payroll and DV
3. Prepare file for

uploading
4. Generate Paysli
p

and DV and forwards Compensation and
to authorized Benefits Section
signatories for
approval
and 5 minutes
726
179. Procedure on the Processing of Magna Carta for Public Health
Workers
Hazard Pay for employees qualified as public health workers

Division:
Transaction:
Who All qualified PHWs SSS employees (assigned at ME Center and HCD)
may avail:
1. Compliance Report (2 original copies; Medical Services Division
1 photocopy)
Medical Services Division
2. Certification of employees reporting
with more than 50% of working days in a
month (2 original copies; 1 photocopy)
CLIENT AGENCY ACTIONS FEES PROCESSING PERSON
STEPS TO BE TIME RESPONSIBLE
PAID
1.Medical 1. Receives Complianc None 5 minutes Sr. Human
Services e Report submitted by Resource
Division MOD for attending Analyst
forwards PHWs on duty and
compliance Certification of
report and employees reporting with
other more than 50% of
documents working days in a month
to ESD.
2. Validates the None 4 hours Sr. Human

submitted listing Resource
Analyst
3. Separates inactive None 2 days Sr.

employees Human Resource
Analyst
727
4. Prepares individual None 3 days and 4 Sr. Human
computation of Hazard hours Resource
Pay, laundry Allowance Analyst
and Subsistence
Allowance for separated
employees (to be
included in TL Pay
payment)
5. Encodes the name of None

active employees to
Medical Evaluation
FoxPro Program
6. Checks and validates None

the following:
 Current Basic
Salary
 MC rate
 Step
Increment/ promotion/ Sr. Human
30 years in service & Resource
effective date Analyst
 Existing loan/s 5 days and 4
deducted from their hours
Magna Carta
Absences/ Leave for
deduction to
Subsistence Allowanc
e
7.Generates/Prints None
Magna Carta payroll
8. Prepare voucher None

through SAP
9. Print the voucher None
728
10. Prepare “pslipdisk” None Sr. Human
file for uploading to 3 days Resource
DBP2 and payslip Analyst

and 5 minutes
729
180. Procedure on the Processing of Masteral Degree Award
Incentive granted to employees for Masteral degree completion


1. Masteral Degree Completion PMERD
Award (MDCA) Report (2 original copies;
1 photocopy)
2. Budget Clearance (1 copy) Budget Department

1. PMERD 1. Received None 5 Minutes Senior
forwards Masteral Degree MDCA report HOUR
Completion Award Analyst,
(MDCA) to ESD Compensatio
n and
Benefits
Section
2. Request budget for None 1 hour
payment of award
3. Receive budget None 5 Minutes
clearance
4. Process payroll and None 3 days Junior
disbursement voucher HOUR
(DV) Analyst,
Compensatio
1. Encode in n and
the masteral degree Benefits
award Database Section
2. Generate Payroll
and DV
3. Prepare file for

uploading
4. Generate Payslip
DV and forwards to Compensatio
n and
730
authorized signatories for Benefits
approval Section
TOTAL None 3 days, 2
hours and 10
minutes
731
181. Procedure on the Processing of Employee Anniversary Award
Award not exceeding P8,000.00 granted to employee reckoned from the date of
original appointment date


1. Employee Anniversary Award PMERD
Report
FEES
AGENCY TO BE PROCESSINGT PERSON
CLIENT STEPS
ACTIONS PAID IME RESPONSIBLE
1. PMERD 1. Received None 5 Minutes Junior HOUR
forwards Employee Analyst,
Employee Anniversar Compensatio
y Award
Anniversary report from n and
Award to ESD PMERD Benefits
Section
2. Request None 1 hour
budget for
payment of
anniversary
award
3. Receive None 5 Minutes
budget
clearance
4. Process None 3 days Junior HOUR
payroll and Analyst,
disburseme Compensatio
nt voucher
(DV) n and
Benefits
1.1 Encode Section
in the
Employe
e
Annivers
ary
Databas
e
732
1.2 Generate
Payroll
and DV
1.3 Prepare
file for
uploadin
g
1.4 Generate
Payslip
2. Review None 1 hour SSO IV,
Payroll Compensatio
and DV n and
and
forwards Benefits
to Section
authorize
d
signatori
es for
approval
and 10 minutes
733
182. Procedure on the Processing of Loyalty Award
Incentive granted to employees who achieved ten (10) years and every five (5) years
thereafter


1. List of Employees for Loyalty Award HRIS Management Services Section
2. Report of Performance Ratings PMERD
3. Certification of Leave Without Pay ALAS
4. Certification of no pending case HRIS Management Services Section
FEES
CLIENT STEPS TO BE
ACTIONS PAID RESPONSIBLE
TIME
1. Receive None 10 Minutes Junior HOUR
reports from Analyst,
concerned Compensatio
units
n and
Benefits
Section
2. Request None 1 hour
budget for
payment of
anniversary
award
3. Receive None None None
budget
clearance
4. Process None 5 days Junior HOUR
payroll and Analyst,
disbursem Compensatio
ent
voucher n and
(DV) Benefits
Section
4.1 Encode in
the
Employee
Anniversar
y
734
Database
4.2 Generate
Payroll
and DV
4.3 Prepare
file for
uploading
4.4 Generate
Payslip
5. Review None 1 hour SSO IV,
Payroll Compensatio
and DV n and
and
forwards to Benefits
authorized Section
signatories
for
approval
and 10 minutes
735
183. Procedure on the Processing of Security and Janitorial
Billings
Payment for services rendered to janitorial and security service providers

G2C – Government to Citizen
Who may avail: Security and Janitorial Service Providers

1. Billing Statement Security or Janitorial Service Provider
2. Sales Invoice Security or Janitorial Service Provider
3. Signed Payrolls Security or Janitorial Service Provider
4. Sworn Statement of Compliance Security or Janitorial Service Provider
5. Certification of Remittance Division/Group Head concerned
6. Certification of Compliance Account Officer concerned
FEES
CLIENT STEPS TO BE
TIME
1. Division/Group 1. Receive None 5 Minutes Division /
forwards billing billing and Group
statement and supporting
documents
all supporting
documents to
ESD
2. Prepare None 2 working days Junior HOUR

Disbursemen Analyst,
t Voucher Employee
(DV) or Debit
Advice (DA), Loans and
as applicable Other
Benefits
Section
736
3. Upload the None 15 minutes CEO III,
DA file to the Employee
banks e- Loans and
payment
system Other
Benefits
Section
and 20 minutes
737
184. Procedure on the Processing of Requests for Certification
of Employment / Service Record
Certification pertaining to Employment requested


REQUIREMENTS
1. Request for Certificate of Concerned SSS official or employee
Employment or Service
Record with specific purpose
1. Electronic e-mail request
2. Manual (1 original formatted request or letter
copy)

CLIENT ACTIONS TO BE TIME RESPONSIBLE
STEPS PAID
1. Official or 1. Receive None 5 Minutes Junior/Senior HOUR
employee request for Analyst, HRIS
submits the certification from Management and
request to ESD official or Services Section
either through employee (formatt
email or ed request or
manual/hard letter) and from
copy Admin Assistant
(e-mail request)
2. Verify None 5 working days Junior/Senior HOUR
employee Analyst, HRIS
data/information Management and
from Personnel Services Section
Information
System/201
file/service card
3. Encode None None Junior/Senior HOUR
details in the Analyst, HRIS
template and Management and
generate Services Section
certification/
service record
4. Review None None CEO III and or SSO
printed certification IV, HRIS
738
or service record Management and
and forwards Services Section
certification to
signatory/ies
5. Sign None None CEO III / DM III
reviewed
certification or
service record
6. Release None None Junior/Senior HOUR
signed certification Analyst, HRIS
to employee Management and
Services Section
and 5 minutes
739
185. Procedure on the Processing of Requests for Certification
of Employment with Benefits
Certification pertaining to Employment requested

Division:
Transaction:
Who All SSS Officials and employees
may avail:
1. Request for Certificate of Concerned SSS official or employee
Employment with specific purpose
1. Electronic e-mail request

2. Manual (1 original copy) formatted request or letter

STEPS
1. Official or 1. Receive request None 5 Minutes Junior/Senior
employee for certification from HOUR Analyst,
submits the official or employee HRIS
request to (formatted request Management
ESD either or letter) and from and Services
through email Admin Assistant (e- Section
or mail request)
manual/hard
copy
2. Verify employee None 1 day Junior/Senior
data/information HOUR Analyst,
from Personnel HRIS
Information Management
System/201 and Services
file/service card Section
3. Request None None Junior/Senior
compensation and HOUR Analyst,
benefits information HRIS Managem
from Compensation ent and Services
and Benefits Section
Section
740
4. Receive None 3 days Senior HOUR
and process reques Analyst,
t Compensation
and Benefits
Section
5. Receive data on None 3 days Junior/Senior
compensation and HOUR Analyst,
benefits of HRIS
employee Management
and Services
Section
6. Encode details None Junior/Senior
in the template and HOUR Analyst,
generate HRIS
certification Management
and Services
Section
7. Review printed None CEO III and
certification and or SSO IV, HRIS
forwards Management
certification to and Services
signatory Section
8. Sign reviewed None CEO III / DM III
certification or
service record
9. Release signed None Junior/Senior
certification to HOUR Analyst,
employee HRIS
Management
and Services
Section
TOTAL None 7 days and 5
minutes
741
186. Procedure on the Processing of Requests for Certification on Leave
Certification pertaining to attendance and leave requested

1. Request for Certificate of Leave HRISMS, ESD

without Pay (LWOP) Concerned Employee
2. Employee’s updated leave records Concerned Employee

ALAS, ESD
FEES
CLIENT STEPS TO BE
TIME
1. Submit 1. Receive and None 30 minutes Jr./Sr. Human
request for screen request Resource
Certificate of for Certificate Analyst,
of leave without
leave without Pay (LWOP) ALAS, ESD
Pay (LWOP)
2. Retrieve None 1 hour Jr./Sr. Human
concerned Resource
employee’s Analyst,
leave folder
ALAS, ESD
3. Prepare None 6 days Jr./Sr. Human
Certificate of Resource
LWOP Analyst,
ALAS, ESD
4. Forward None 3.5 days Jr./Sr. Human
Certificate to Resource
concerned Analyst,
signatories for
review and ALAS, ESD
signature
SSO IV/CEO
III, ALAS,
ESD
742
DM III, ESD
5. Receive signed None 2 hours Jr./Sr. Human
Certification Resource
from concerned Analyst,
signatories
ALAS, ESD
6. Receive 7. Issue signed None 30 minutes Jr./Sr. Human
signed Certification to Resource
Certificate of the requesting Analyst,
party
LWOP ALAS, ESD
TOTAL None 9 ays
743
187. Procedure on the Processing of Application for Monetization
of Leave Credits
Payment of the money value of employees’ earned leave credits

Division:
Transaction:
Who All SSS Officials and employees
may avail:
1. Application for Monetization (2 Concerned Employee

2. Certificate of Proceeds (2 original
copies; 1 photocopy) Concerned Employee

1. Submit 3 1. Receive and None 15 minutes Jr./Sr. Human
original signed screen submitted Resource
copies of Application for Analyst, ALAS,
Application for Monetization and ESD
Monetization Certificate of
and Certificate Proceeds
of Proceeds
2. Retrieve None 10 minutes Jr./Sr. Human
concerned employee’s Resource
leave records Analyst, ALAS,
ESD
3. Evaluate if None 10 minutes Jr./Sr. Human
concerned employee is Resource
qualified to avail of Analyst, ALAS,
Monetization ESD
4. Post leave credit None 15 minutes Jr./Sr. Human
balance and compute Resource
the allowable number Analyst, ALAS,
of days to be ESD
monetized.
5. Forward None 2 days Jr./Sr.
Application Human Resource
744
for Monetization and Analyst, ALAS,
Certificate of Proceeds ESD
to concerned
signatories for review SSO IV/CEO III,
and signature ALAS, ESD
6. Receive signed None 10 minutes Jr./Sr. Human
Applications from Resource
concerned signatories Analyst, ALAS,
ESD
7. Forward signed None 7 hours Jr./Sr. Human
Applications to Payroll Resource
Section and retain 1 Analyst, ALAS,
original copy to ALAS ESD
for posting of the
approved number of
days monetized
8. Received 5 Minutes Junior HOUR
processed applications Analyst,
for monetization from Compensation and
ALAS Benefits Section
9. Process Payroll None 3 days Junior HOUR
and DV Analyst,
Compensation
1. Encode entries and Benefits
in the Monetization Section
database
2. Generate payroll
and DV
3. Prepare file for

uploading
4. Generate payslip

and DV and forwards Compensation
to authorized and Benefits
approval
TOTAL 6 days, 1 hour
and 5 minutes
745
188. Procedure on the Processing of Separation Benefits
Benefits granted to employees to include Provident Fund Benefits, Terminal Leave Pay
(TLP), Retirement Incentive Award (RIA) and withheld salaries and other benefits

Division:
Transaction:
Who may avail: All Officials and Employees for Separation
Legal heirs of deceased employees
1. Letter of Intent to Separate coursed Employee concerned and ESD
through channels (1 original copy)
2. Duly accomplished Forms
1. Application for Provident Fund
Benefits (1 original copy)
2. Terminal Leave
Application (2 original copies)
3. Application for Pag-ibig Benefit
Claim (1 original copy)
4. GSIS Application (1 original
copy)
5. SALN as of the last day of
service (3 original copies)
6. Exit Interview Form (1 original
copy)
3. Regional Clearance (for Branch
employees) (1 original copy)
4. Main Office clearance (3 original
copies) and Authority to Deduct
5. Schedule of Disallowances (1 original
copy)
6. Employee ID Cards/Blue
Book/Proximity Card / Code of Ethical
Standards for SSS Officials and
Employees
(in case of loss, Affidavit of Loss shall
be required and payment of
applicable charges)
7. Ombudsman
Clearance (1original copy)
8. CSC Clearance (1original copy)
9. Employer Clearance (1original copy)
746
10. Service Record/s with LWOP from
other Government Office/s, if any (1
AGENCY ACTIONS FEES TO BE PROCESSING PERSON

CLIENT PAID TIME RESPONSI
STEPS BLE
1. Separating 1. Receive last docu None, but 30 Minutes Junior /
employee submits ments from separating in case of loss Senior
last documents to employee or non- HOUR
ESD surrender, the Analyst,
following HRIS
charges shall Manage
apply: ment
Services
Employee ARTA Section
ID – P120.00
Employee
Permanent ID –
P100.00
Proximity Card –
P65.00
Code of Ethical
Standards –
P10.50
2. Forward the None 25 working days Junior /
applicable documents to Senior
concerned units for HOUR
processing Analyst,
HRIS
Manage
ment
Services
3. Processing of None CEO
Application for Terminal III/SSO
Leave and preparation IV/Junior
of Certification Leave / Senior
Without Pay HOUR
Analyst,
ALAS
4. Preparation of None CEO
Terminal Leave Benefit, III/SSO I
Provident Fund and V/Junior /
Retirement Incentive Senior
Award
747
HOUR
Analyst,
HRISMS
S

Provident Fund III/SSO
IV/Junior
/ Senior
HOUR
Analyst,
PF
Section
Terminal Leave Benefit III/SSO
and Retirement IV/Junior
Incentive Award / Senior
HOUR
Analyst,
Payroll
Section

and 30 minutes
748
189. Processing of Electronic Application for Retirement
Electronic Retirement (eRetirement) Application System to expedite the processing of

employee retirement benefits

Transaction:
Who may avail: All Officials and Employees for Retirement
1. Approved Letter of Intent SSS Intranet (Downloadable Forms)

2. Ombudsman Clearance or Proof of Request eRetirement System
3. GSIS Application Form
4. Exit Interview
5. Application for Provident Fund Benefits
6. Terminal Leave Application

1. Prospective 1. Immediate Head of None None Department /
retiree submits prospective retiree certifies Branch / Office
retirement application the following: Head Head
through a. Turnover of work
the eRetirement Syst assignments/ records
em at least 120 days and other
prior to effective date responsibilities; and
of retirement with the b. Turnover of money
required attachments and property
accountabilities
2. eRetirement System None 3 working eRetirement Syste

automatically routes Emplo days m Signatories /
yee’s Clearance Form to the Certifying Units
Signatories/ Certifying 1. Alert
Units. and Concerned
Employees for Better
SSS (ACCESS)
2. Corporate
Legal Services
Division (CLD)
3. Investments
Accounting
Department (IAD)
749
4. Learning and
Development
Department (LDD)
5. Office Services
Department (OSD)
6. General
Accounting
Department (GAD)
7. Employee
Services
Department (ESD)
8. Performance
Management and
Employee Relations
Department (PMERD
)
3. ESD performs the None 3 Working Junior / Senior

following: Days HOUR Analyst,
a. Submit to GSIS all HRIS Management
requirements for retirement Services Section
at least 90 days prior to the
effectivity date
b. Evaluate retirement
application and prepare
summary of retirement
benefits; and
c. Upload to
the eRetirement System
the summary of retirement
benefits for confirmation by
the prospective retiree
2. Retiree 4. Upon None 10 working eRetirement Syste
confirms confirmation, eRetirement days m
computations of System automatically General
retirement benefits routes – Accounting
 Copy of Department
summary of ESD PF Section
computations to GAD
for review and
certification
 Copy of
Statement of Account
to
ESD Providennt Fund
Section for deductions
from PF Benefits
750
5. ESD prepared None, but in Junior / Senior
disbursement voucher (DV) case of loss Human Resource
upon submission of the or non- Analyst,
following: surrender, Compensation and
 Statement of Assets, the following Benefits Section /
Liabilities charges HRISMS Section
and Networth (SALN) shall apply:
as of the last day of
service; and Employee
 SSS Anti-Red Tape ARTA ID –
(ARTA) ID and P120.00
company ID or Affidavit
of Loss Employee
Permanent
ID –
P100.00
6. ESD uploads None None Junior / Senior

payment details and Human Resource
forwards DV to GAD Analyst,
Compensation and
Benefits Section
TOTAL None 30 Calendar
Days**
** Release of retirement and PF benefits shall be made within a period of 30 calendar days from
the actual retirement date.
751
OFFICE SERVICES DEPARTMENT
(OSD) – INTERNAL SERVICES
752
190. Procedure on Releasing of Checks
A. Issuance of Company Representative Card
Provide the Company Representative with the original copy of the approved Company
Representative Authorization Card (CRAC)
Office or Division: Office Services Department

Who may avail: Company Representative
1. Company Representative Office Services Department (OSD)
Authorization Card (CRAC) (1 original
copy for the representative and 1 file
copy for OSD)
2. Two (2) original valid IDS (1 photocopy) Applicant
3. Authorization Letter (1 original) Applicant
PROCESSING PERSON
CLIENTS STEPS AGENCY FEESTO
TIME RESPONSIBLE
ACTIONS BE PAID
1. Apply for Company 1.1 Issuance of None 10 minutes Signature Verifier and
Representative CRAC for one- CEO II
Authorization Card year validity
(CRAC)
2. Submit properly 2.1 Receives None 1 working day Signature verifier

filled-out CRAC and screens the
together with the CRAC and
supporting documents supporting
documents.
2.2 Forwards to
CEO II for
review and
approval.
2.3 None 1 working day CEO II, OSD

Recommends the
approval/disappro
val
and affixes
signature
753
3. Claim the Company 3.1 Issued None 2 minutes Signature verifier
Representative the approved
Authorization Card CRAC
(CRAC)
Total None 2 days and 10
minutes
754
B. Personal Release of Check
Release checks such as returned to sender (RTS) checks, educational loan,

calamity loan, stock investment loan program (SILP) checks, flexi-fund or peso
fund, micro settled checks and replacement checks for death, disability, maternity
and sickness benefit to the authorized officials/employees/members.
Office or
Office Services Department
Division:
Type of G2B – Government to Business Entity, G2C – Government to Citizen,
Transaction: G2G– Government to Government
Who may avail: Member/Claimant, SSS Official/Employee, Supplier
1.Two (2) original valid IDs (1
Applicant
photocopy)
2. Authorization letter and other official
documents (in the absence of the Applicant
payee) (1 original copy)
3. Check number (1 original copy) Applicant

CLIENTS STEPS
1. Furnish the 1.1 Verify the None 3 minutes Cashier/ Senior

check number and check if mailed or Clerk, OSD
date to the still with OSD
employee on duty
2. If with OSD, 2.1 If with OSD, None 2 minutes Cashier, OSD
present two valid fill-up the Personal
Ids, authorization Release Card with
letter in the the name of payee
absence of the and check number
payee
3. Affix signature 3.1 Forward the None 3 minutes Cashier, OSD

to the PR Card PR card, the
and present two voucher of the
(2) valid Ids check and the 2
valid Ids to the
Signature Verifier
755
3.2 Examine the None 5 minutes Signature Verifier/
validity/authenticity CEO II, OSD
of the ID
presented
3.3 Scan the 2 IDs

for file
3.4 Attached the 2

IDs to the PR card
3.5 Approved by
affixing the initial
to the PR card
3.6 return the PR
card and the
voucher of the
check to the
cashier
4. Claim the check 4.1 Release the None 2 minutes Cashier, OSD
and affix signature check and the
on the voucher
logbook/transmittal
as proof that
check was
personally
released
Total Maximum of
15 minutes
756
191. Delivery of Mails, Correspondence to Various Departments
Forwards all received mails and correspondence from Philippine Post Office/Messengerial
services to various departments where the mails/correspondence are addressed.

Transaction:
Who may avail: Various Departments of SSS
None None
None None
None None
None None
AGENCY FEESTO PROCESSING PERSON
CLIENTS STEPS
ACTIONS BEPAID TIME RESPONSIBLE
1. Forwards SSS all 1.1 Receive sall
mails and mails and
correspondence correspondence
addressed to various addressed to
departments various
Senior Clerk /
departments
None 30 minutes Courier, OSD
1.2 Records to the
logbook and sort
mails and
correspondence
1.3 Delivers all

mails and
correspondence
by departments.
2. Receives by 2.1 Check if the
affixing signature to mails and None 1 hour Senior
the logbook correspondence Clerk/Courier, OSD
were received
properly.
Total None Maximum of
1hr and 30
minutes
757
192. Releasing of CDs to Various Banks
Provide softcopies of the list of payees for pension, sickness, maternity, death, disability and
retirement benefits to its accredited banks.

Who may avail: Accredited Banks
None None
None None
None None
None None
AGENCY FEES TO PROCESSING PERSON RESPONSIBLE

CLIENTS STEPS
ACTIONS BE PAID TIME
1.1 Records the

1. Receives the CDs
content of the CD None 2 hours and Cashier, OSD
from DCOD
to the control Card 30 minutes
2.1 Forwards
the CD to the
accredited
2. Receives the banks.
delivered CDs None 15 minutes Cashier, OSD
2.2 Verify the
authenticity of
the signature
from control card
and transmittal
list.
None 2 hours and 45

Total minutes
758
193. Procedure on Releasing of Stocks Certificate
Provide stock certificate to the stockbroker/payee who availed the Stock Investment Loan
Program.

Type ofTransaction: G2B - Government to Business
G2C - Government to Citizen
Who may avail: Member/Claimant, Authorized Representative
1. Two (2) original valid IDs of the payee/claimant Applicant
(1 photocopy)
2. Authorization letter and other official
documents (in the absence of the Applicant
payee/claimant) (1 original)
3. Two (2) original valid IDs of the authorized Applicant
representative (1 photocopy)

CLIENTS STEPS AGENCY ACTIONS
1. Present 2 valid IDs 1.1 Verify if the SILP None 2 minutes Cashier, OSD
of claimant, 2 valid Certificate is already with
Ids of the authorized OSD.
1.2 If with OSD, fill- out None 5 minutes Cashier, OSD
the Stock Certificate
Control Card by indicating
the following:
Name of the payee,
address, date of the SILP
certificate, number of
shares.
2. Affix signature on 2.1 Check the None 5 minutes Cashier, OSD
the Stock Certificate authenticity of the
Control Card (SCCC) documents presented
together with the IDs
presented.
2.2 Scan the IDs
and attached all the
documents to the
SCCC.
2.3 Forwards to CEO II
for approval.
2.4 Affix signature if None 5 minutes CEO II, OSD

approved and return to
Cashier
759
3. Receive the SILP 3.1 Provide the SILP None 5 minutes Cashier, OSD
Certificate by affixing Certificate and advise the
signature to the claimant to sign the
transmittal list transmittal
list
760
194. Mailing of Documents/Correspondence/Checks/Stock Investment Loan
Program (SILP) to Various SSS Branches through the Accredited
Messengerial Services
Forwards all documents, correspondence, checks and stock investment loan program (SILP)
check and transmit to various regional SSS branches through F2 Logistics or other accredited
messengerial services
Type of Transaction: G2G - Government to Government
Who may avail: SSS NCR Branches/Various SSS Departments
1.Transmittal Lists (1 original copy) None
2.Post Office Listings(3 original copies) None
3.Memo (1 original copy) None
BEPAID TIME RESPONSIBLE
1.Forwards the 1.1 Make a transmittal None 1 hour Sr. Clerk, OSD
documents, checks, list and Official Receipt
correspondence, SILP to with airwaybill number
Outgoing Mails Team of all documents to be
transmitted to various
regional SSS
branches.
1.2 Insert all the

documents in pouch
provided by the
accredited
messengerial services.
2. Accredited 2.1 Encodes Shipment None 1 hour Sr. Clerk, OSD

messengerial services Order by the
picks-up the documents Warehouse Team and
for shipment and return to Outgoing
receives the Transmittal Mails Team.
List and Official Receipt.
761
2.2 Outgoing Team
receives the encoded None 3 minutes Sr. Clerk,
transmittal list for file OSD
copy.
2 hours and 3
Total None
minutes
762
195. Procedures in Issuance of Internal Order for Furniture & Equipment
and Computer Capex (SAP)
Issue of Internal Order for control of purchase of CAPEX.
Office or Division: OFFICE SERVICES DEPARTMENT

Who may avail: All SSS regular and co-terminus employees
1. Two (2) Internal Order (control number) Office Services Department
(1 original and 1 photocopy)
CLIENTS STEPS
ACTIONS BEPAID TIME RESPONSIBLE
1.Receives request from 1.1 Accepts
Procurement & Planning the request Jr.Property
None 5 minutes
Management Department then verify if Custodian
and All Branches for requirements
procurementof are complete
CAPEX
2. Creates Internal Oder 2.1 Assigns None
no. if the following Internal Order
requirements are Number
Sr. Property
complete: 5 minutes
Custodian or
 Approved Resolution
Team Head
 Clearance
 RIV
 Summary ofCanvass
 RFQ winningbidder
2.2 Submits None
the controlled
Internal Order Sr. Property
Number to the 5 minutes Custodian or
requester thru Team Head
email
763
196. Procedure in the Receiving (Delivery, Inspection and Acceptance) of
Property and Equipment thru PIMS
Update inventory on Furniture and Equipment Inventory System (FEIS)

Who may avail: All SSS regular and co-terminous employees
1. Two (2) Furniture &Equipment Receipt Report
(FERR)or Material Document
All PPE (CAPEX and semi-expendable)

procured by PPMD and proponents Office Services Department
1. Procurement & 1.1 Receives None 3 minutes Jr/Sr Property
Planning Mgt. Dept. will notification from Custodian
notify OSD the delivery PPMD the delivery of
of PPE (CAPEX and PPE.
semi-expendable).
1.2. Logs in the PIMS
and go to the
Receiving of
Equipment Sub-
module.
1.3 Selects
PO/LO/APR/Contract.
1.4 Uploading of OR
for EME/RF.
1.5 Encodes the

information of the
PPEs received and
saves the transaction.
1.6 Request the

Team Leader of the
Inspection Team the
delivered items for
inspection.
764
1.7 Assigns None 10 minutes Team Leader,
Inspector/s upon Inspection
receipt of notification
for request of
inspection of
delivered PPE.
1.8 Conducts None 10 minutes Inspector/s

inspection, indicates
results in the IAR,
and submit.
1.9 Checks PIMS None 1 minute Jr/Sr. Property
upon receipt of Cust
notification of
transaction submitted
by the inspector.
1.10 Returns to
supplier the item/s
that did not pass the
inspection.
1.11 Submits the

transaction for
approval
1.12 Approves the None 2 minutes Team/Section
transaction as sign of Head/Department
acceptance Manager III, IMS,
OSD
Administrative/
Branch Head
AGAS
Head/Division
Head
765
197. Procedures in Processing Clearance of Employees (Retirement,
Resignation, Death, Maternity, Vacation Leave)
Clearing of employees who will retire, resign or avail maternity or vacation leave.
Office or OFFICE SERVICES DEPARTMENT

Division:
Transaction:
1. Two (2) Clearance Forms Office Services Department
CLIENTS AGENCY ACTIONS FEES TO PROCESSING PERSON

STEPS BE PAID TIME RESPONSIBLE
1.Receives 1.1 Issues Property

clearance form Accountability Report None 5minutes Sr.Property
from applicant Custodian
1.2 Verifies the
concerned employee’s
property accountability in
the inventory None
management system.
1.2 After verification, if
concerned employee has
property accountability,
the SPC will send an None
email advising the
Sr. Property
employee to transfer the
2 days Custodian
property/ies to new
accountable employee or
return to concerned unit.
1.3 If concerned
employee has no
property accountability,
the SPC will update the None
concerned employee’s
record as “inactive” in the
inventory management
system.
766
1.3 Forwards to CEO II CEO II
thru SSO II the Employee SSO II, OSD
Clearance
None 5 minutes
1.4 Reviews the CEO II, OSD
Employee Clearance None 30 minutes
None 30 minutes
1.4 Approves the
Employee Clearance None 10 minutes Department
Head, OSD
1.4 Produces Jr./Sr. Property
duplicate copy clearance None 5 minutes Custodian
for OSD
1.5 Department Head will CEO II
instruct the SPC thru None 5 minutes SSO II
CEO II and SSO II to Sr. Property
transmit to ESD the Custodian
Employee Clearance
Total None 2 days and 1.5 hours
(3 days maximum)
767
198. Procedures in processing Gate Pass of Furniture & Equipment,
Computers & Books
For pull-out of items (furniture and equipment) outside SSS premises.

Type of Transaction: G2G
1.Gate Pass Form (3 copies) Office Services Department
(1 original copy for OSD, 1 photocopy for
gate pass holder/requestor and 1 photocopy
for guard on duty)
CLIENTS STEPS
1.Get Gate Pass Form 1.1 Issues GPF Jr. Property
None 1 minute Custodian
(GPF)
2. Fill-out form with the
 Name of
Employee
(Bearer)who
will pull-out None 5 minutes Applicant
theitem
 Item to be pulled out
(Description,
Property
Number/SerialNumb
er) -
Signature of
Employee (Bearer)
Receiving
Department -
 Name of
Department ofthe
Bearer
3. Submit filled out three 3.1 Receives
(3) copies of Gate Pass and verifies
Form gate pass
form None 5 minutes Jr. Property
Custodian
3.2 Assigns
control
number for
each gate
768
pass form
3.3 Forwards
to Team Head
of IMS for None 5 minutes Team Head, OSD
review and
affixing
signature
3.4 Forwards to
Department
Head of OSD None 3 minutes Jr. Property
for affixing Custodian
signature
3.5 Provides None 2 minutes Jr. Property
two Custodian
(2) copies of
the controlled
GPF for the
applicant
(original copy
for OSD)
769
199. Procedures in Processing Transfer Memo of Furniture &
Equipment, Computers & Books
Movement of furniture and equipment/computer equipment within department or

other departments/branches/offices.

Transfer Memo Form Office Services Department
CLIENTS STEPS
ACTIONS BEPAID TIME RESPONSIBL
E
1. Logs in PIMS None 1 minute Accountable
Employee
2. Accomplishes the
transfer memo for the
transfer of PPE to:
 Manager for the
distribution to None 5 minutes Accountable
accountable Employee
employees; or
another End-users
 Transfer to other
Department/Branch
 Transfer within the
Dept/branch
 Transfer for repair
 Transfer for
Disposition
(attached Service/
Evaluation Report)
 Transfer on Loan
basis
3. Submits the transaction
for acceptance
None 2 minutes Accountable
Employee
770
4. Accepts the PPE, if Receiving
declines, provides None 2 minutes employee/End-
justification users/OSD
771
200. Procedures in Processing Waste Material Report of
Furniture and Equipment, Computers and Books
Disposal of Furniture and Equipment and Computer Equipment.

Transaction:
REQUIREMENTS
1. Waste Material Report Office Services Department

CLIENTS STEPS
ACTIONS BE TIME RESPONSIBLE
PAID
1. Submits PPEs for 1.1Logs in the PIMS None 5 minutes Jr. Property
disposal from Custodian
ITRMD, EFMD, LDD 1.2. Views the list of
and Network (PIMS) PPE for Disposal
1.3. Makes
necessary changes,
if any, on the created
transaction as long
as it has not yet
been submitted for
approval or it was
disapproved.
1.4 Submits
transaction and
generates IIRUP and
WMR for review and
approval of DM
III,OSD/ Branch
Head/AGAS Head
1.5 Receives
notification DM III,
None 5 minutes OSD/Branch
1.6 Reviews and Head/AGAS Head
approves the
transactions
772
1.7 Signs IIRUP and
WMR
1.8 Certifies None 3 minutes Division Head,

inspection of each GSD/Division
item enumerated in Head
IIRUP Branches
1.9 Inspects the
items for disposal None 10 minutes Technical Staff
witnessed by Disposal
COA Auditor/ Committee
representative.
1.10 Submits
report to
Chairperson,
Technical Staff,
Disposal
Committee
1.11 Sets the final Senior Property
appraised value of None 10 minutes Custodian
PPE.
1.12 Recommends
approval to the
concerned
approving authority
the manner of
disposal
1.13 Recommends
disposed items for
Public bidding
773
201. Procedure of Issuance ICS/PAR for PPE thru PIMS
Pre-requisite for payment of newly purchased furniture and equipment / computer

equipment.
Office or Office Services Department

Division:
Transaction:
Who may avail: SSS officials & employees
ALL PPE(CAPEX and semi-expendable) Office Services Department
procured by PPMD and proponents
FEES TO PROCESSING
CLIENTS STEPS AGENCY ACTIONS PERSON
1. Logs in PIMS and
views the list of None 3 minutes/item Senior Property
issuances of PPE Custodian
created in the system
2. Creates ICS or PAR

for individual issuance
of PPE or uploads
distribution list for bulk
equipment for assigning
to accountable
employee in the list
3. Submits the
transaction for approval
4.Approves/disapproves None 2 minutes/item Team/Section
the transaction Head/
Department
Manager III,
OSD Branch
Head/AGAS/
Division Head
Total None 5 minutes per

item
774
202. Procedure in the Receipt, Recording, Requisition and Issuance of
Various Supplies and Materials
Ensuring that all received various supplies and materials comply with the specified
requirements, properly accepted, stored and release to the end user.
Office or Division Office Services Department

Who May Avail: Various Departments/Offices/Branches
REQUIREMENTS
1.Two (2) Requisition and Issue Slip Downloadable to IFMS/OSD
(RIS)

PAID
1. Download the
Requisition and Issue Jr./Sr.
Slip (RIS) Form at the None 1 Minute Administrative
IFMS (downloadable Asst./Jr./Sr.
forms) or request for a Executive
copy at Office Services Assistant, OSD
Department. (OSD)
2. Fill out the Requisition
and issue Slip (RIS) with
 Requisition
Department
 Department Code None 10 Minutes Jr./Sr.
 Date Administrative
 Stock Code Asst./Jr./Sr.
 Description Executive
 Balance on Hand Assistant, OSD
 Unit of Measure
 Quantity
 Signature of
Requisitioning
Department/Office
/Branch
775
3. Submit Properly 3.1 Receives
filled-out Requisition and screen
and Issue Slip (RIS) to Requisition and
Supplies Management Issue Slip (RIS) None 10 Minutes Senior Property
and Printing Section Custodian
(SMPS) 3.2 Check the
completeness of
the data in the
RIS and control
the quantity to
be issued.
3.3 Post the RIS
details to MIGO
(Good Issue) None 30 Minutes Senior
Clerk/Jun
3.4 Generate the ior
RIS control Supplies
number Custodia
n
3.5 Forward the
encoded RIS to Senior
Warehouseman/ None 10 Minutes Clerk/Jun
Laborer for the ior
preparation of Supplies
the requested Custodia
items n
3.6 Check the
completeness None 30 Minutes Senior Property
of the Custodian/CEOII
requested items
3.7 Main
Office- to be Main Office-
delivered to 1day
respective None NCR Branches- Warehouseman/
Department 1-2 working Laborer
NCR Branches- days
to be pick up by
driver Non-
Non-NCR NCRBranches-
Branches- 4-5 working
preparation for days
packing and
weighing
776
3.8 Non-NCR
Branches None 1 day Warehouseman
Preparation of
waybill receipt
(cargo
forwarder) and
shipment order
3.9 Sign the
waybill None 20 Minutes CEO II/SSO II
and Shipment
order report
3.10 Pick up
the None 1 day Warehouseman/
Various packed Laborer
supplies and
materials by the
cargo service
provider
3.11 Submit a
copy of None 22 days Warehouseman
shipment order
report to PMD
for payment of
cargo
forwarding
service.
Total None 35 days and 39
minutes
777
203. Procedure in the Receipt, Acceptance and Recording of
Inventory of Delivered Supplies and Material
Received items (supplies and materials) as per purchased order and specifications.
Office or Division Office Services Department

Who May Avail: Various Department/Office/Branches
1. Original and Duplicate copy of Delivery
Supplier/Winning Bidder
Receipt/PO
1. Deliveries of supplies 1.1 Receive and
and materials must be signs in the “received
made by the supplier "portion of the original
within the stipulated copy 2 of the Delivery
period and at the places/s Receipt (DR) Senior Property
None 1 minute
indicated in the Purchase Custodian
Order (PO) of the
contract. Delivery shall be
made within office hours
and during working days.
1.2 Forward the
Delivery Receipt
Senior
(DR) to Senior
Clerk/Junior
Clerk/Junior Supplies None 1 minute
Supplies
Custodian and copy
Custodian
2 to the
purchaser/supplier
1.3 Posting to
Material
Management (MM)
Module in the SAP
(MIGO)-Good
Senior
Receipt Supplies
Clerk/Junior
Receipt Report None 10 Minutes
Supplies
(SRR),
Custodian
Issuances/Printing
Job. Records receipt
of delivered/accepted
supplies and
materials.
778
1.4 Prepares Senior
Inspection and Clerk/Junior
None 10 Minutes
Acceptance Report Supplies
(IAR) (4 Copies) Custodian
1.5 Review and
Department
Signs SRR and
None 5 Minutes Manager III/
Certificate of
CEO II/SSO II
Acceptance and IAR
1.6 Forward thru
Senior
email copy of IAR to
Clerk/Junior
the Head of Inspector None 5 Minutes
Supplies
Team for Inspection
Custodian
of deliveries
1.7 The assign
inspectors receive
copy of IAR, DR, arehouseman/Jr.
SRR and certificate 1-2 working Supplies
None
of acceptance and days Custodian/Inspe
inspect and verifies ctors
items as to quantity
and conformity
1.8 If the delivery is
not conformity to the Warehouseman
specifications or /Jr. Supplies
None 10 Minutes
delivery is incomplete Custodian/Inspe
indicates notation on ctors
the IAR
1.9 If delivery is in
order indicates the
date of inspection in Warehouseman
the box for inspected /Jr. Supplies
None 10 Minutes
verified and found in Custodian/Inspe
order as to quantity ctors
and specs and signs
the IAR
1.10 Store the
supplies and Warehouseman
None 1 working day
materials delivered /Laborer
for issue
1.11 Distribute the
IAR as follows:
a. original-PMD Senior
b. duplicate- Clerk/Junior
None 1 working day
Inspection Supplies
Committee Custodian
c. triplicate-Project
779
Owner
quadruplicate-GAD
1.12 Forwards the

complete documents
to PMD (Original IAR,
DR, SRR and
Senior
Certificate of
Clerk/Junior
Acceptance for None 1 working day
Supplies
preparation of
Custodian
Disbursement
Voucher (DV) for
processing of
payment
5 working days
Total None and 52
minutes
780
SSS WHISTLEBLOWING POLICY
The Social Security Commission (SSC), in its Resolution No. 193-s.2017 dated March
15, 2017 has approved the SSS Whistleblowing Policy which provides a formal mechanism
that encourages and empowers all persons, whether SSS employees or not, to report and
provide information that would involve actions or omissions of officials, including the members
of the SSC, and employees of the SSS, that are illegal, unethical, violative of good governance
principles, against public policy and morals, promote unsound and unhealthy business
practices, or are grossly disadvantageous to the SSS.
SCOPE AND COVERAGE
Whistleblowers may report information or allegations of suspected acts such as, but not
limited to:
a. Abuse of Authority
b. Bribery
c. Conflict of Interest
d. Destruction/Manipulation of Records
e. Fixing
f. Inefficiency
g. Making False Written Statements
h. Malversation
i. Misappropriation of SSS Assets
j. Misconduct
k. Money Laundering
l. Negligence of Duty
m. Nepotism
n. Plunder
o. Receiving a Commission in SSS Official Transactions
p. Solicitation of Gifts
q. Taking Advantage of Corporate Opportunities
r. Violation of Procurement Laws
Whistleblowers may also report other acts or omissions that involve any violation of the
following laws, rules and regulations:
a. Code of Ethical Standards for Social Security System Officials and Employees;
b. SSS Circulars, Orders and applicable laws and regulations;
c. Republic Act (R.A.) No. 6713, “Code of Conduct and Ethical Standards for Public
Officials and Employees”;
d. R.A. No. 3019, “Anti-Graft and Corrupt Practices Act”;
e. R.A. No. 7080, as amended, “The Plunder Law”;
781
f. Book II, Title VII, Crimes Committed By Public Officers, The Revised Penal Code;
g. Executive Order (E.O.) No. 292, “Administrative Code of 1987”;
h. R.A. No. 10149, the “GOCC Governance Act of 2011”;
i. GCG Memorandum Circular (M.C.) No. 2012-05, “Fit and Proper Rule”;
j. GCG M.C. No. 2012-06, “Ownership and Operations Manual Governing the GOCC
Sector”;
k. GCG M.C. No. 2012-07, “Code of Corporate Governance for GOCCs”;
l. Violations of R.A. No. 8282, “Social Security Act of 1997”; and
m. Other GCG Circulars and Orders, and applicable laws and regulations.
FORM OF REPORT AND REPORTING CHANNELS
A Whistleblowing Report (WR) may be in any form, whether verbal or written. An

anonymous WR or one which does not disclose the identity of the complainant will be acted
upon only if it merits appropriate consideration or contains sufficient leads or particulars to
enable the taking of further action.
WRs may be made or submitted through the following reporting channels:
a. Face-to-Face Meeting : with the Compliance Officer if the person subject of the report is
below the rank of President; with the SSC Chairperson if the person subject of the report
is the Compliance Officer; and with the Governance Commission for Government Owned
or Controlled Corporations (GCG), if the person subject of the report is any member of
the SSC
b. E-Mail : [email protected]
c. Mail : to the Compliance Officer, or the SSC Chair
12 Floor SSS Bldg., Makati Ave. corner Rufino St.,
Makati City
Or,
: To the Governance Commission for GOCCs
3F, Citibank Center, 8741 Paseo de Roxas, Makati City 1226
d. Web : www.sss.gov.ph
: www.whistleblowing.gcg.gov.ph
e. SMS : (to be assigned)
f. Viber : (to be assigned)
g. Telephone : (to be assigned)
h. Fax : (to be assigned)
CONFIDENTIALITY
SSS shall ensure the confidentiality of all information arising from WR. All WRs, including
the identity of the whistleblower and the person/s complained of, shall be handled in a
confidential manner, unless disclosure is compelled by law or the Courts or the whistleblower
consents to reveal his/her identity.
782
PROTECTION FROM RETALIATION
SSS shall not tolerate retaliatory acts against SSS employee-whistleblowers and
witnesses who submitted WRs or testify thereon in good faith. All possible assistance under
applicable laws and rules given the circumstances shall be extended to them. Such retaliatory
acts may include:
a. Discrimination or harassment in the workplace

b. Demotion in rank, status or salary
c. Reduction in salary or benefits
d. Termination of contract
e. Evident bias in performance evaluation
f. Any acts of threats that adversely affect the rights and interests of the whistleblower
MALICIOUS ALLEGATIONS
In case where after investigation, it was determined that the Whistleblower and/or
Witness has made baseless, untruthful, fabricated, malicious or vexatious allegations, and/or
persists in making them, SSS will extend assistance to the official/employee subject of the
WRs, should he/she decides to initiate a disciplinary or legal action against the whistleblower.
PROCEDURE
A. Handling Whistleblowing Reports
The whistleblower may file a WR with, the Compliance Officer, regardless of the rank of
the person complained of. But, in case a WR is against the Compliance Officer himself/herself,
the same shall be submitted/filed directly with the Chairperson of the SSC.
If the WR is against any member of the SSC, the same should be filed with the GCG.
WRs may also be reported and filed directly with the GCG as provided under GCG M.C. No.
2016-02 through their website: www.whistleblowing.gcg.gov.ph.
A proper WR shall include the following requirements:
 Full name and position of the person complained of

 Specification of charge/s
 Statement of the relevant and material facts, including the approximate time and
place of commission of act being reported
 All supporting evidence including affidavits of witnesses, if any.
 Contact details of the whistleblower (email address, mobile number, etc.)
 Certificate of non-forum shopping. The Certificate of non-forum shopping should be
dispensed for an anonymous whistleblower
A whistleblower shall have the option to disclose or withhold his/her identity. However,
to aid further investigation, he/she can be contacted without compromising anonymity (e.g.,
email address, telephone, or mobile number).
783
If the WR is made through a face-to-face meeting, a phone call, or any of the mobile
messaging schemes, a written report thereon shall be made by the Compliance Officer within
three (3) working days from receipt of such non-written report. If the same is against the
Compliance Officer, the Chairperson may designate any of his/her staff to make such written
report.
B. Evaluation of the WR
All WRs shall be personally evaluated by the Compliance Officer or the Chairperson, as may
be applicable, within fifteen (15) calendar days from receipt thereof, to determine whether it
falls within the scope of this Policy and if in the affirmative, determine likewise if the same is
sufficient in substance.
The Compliance Officer may conduct his/her own investigation for a proper evaluation of the
WR. He/She may gather relevant evidence by:
a) calling the person/s complaint of and/or witnesses to appear for a discussion;

b) requiring the complainant, if identified, to a discussion and/or submit added
information relevant to the WR;
c) requiring the person/s complained of to submit a comment;
d) directing the proper office/department to submit papers or documents relevant to the
matter subject of the WR;
e) conducting the inspection at the workplace of the person/s complained of; and
f) conducting such other acts in aid of the proper evaluation of the WR.
The fifteen (15) day period is correspondingly extended for such time that the papers or
documents required from the office/department are not submitted.
Upon determination that the reports does not fall within the ambit of a WR under this
Policy or found to be vague, ambiguous, patently or without merit, the Compliance Officer or
the Chairperson, as may be applicable shall recommend to the SSC that the same shall be
considered closed and terminated and the complainant, if identified, shall be informed
accordingly.
Should the Compliance Officer or the Chairperson, as may be applicable, determine that
the WR falls within the Policy, he/she shall pursue the following alternative courses of action:
a) Recommend to the SSC for the indorsement of the WR to the proper government
agency, such as the Office of the Ombudsman and the Civil Service Commission.
b) Submit a report to the SSC recommending the creation of a Fact-Finding Committee

or Investigating Committee that will investigate and deliberate the case.
The composition of the Fact-Finding Committee or Investigating Committee as may be

formed by the SSC, depends upon who is the subject of the whistleblowing complaint/report.
If the WR is determined to be sufficient in substance, a Formal Charge shall be issued

by the disciplining authority, as recommended by the Investigating Committee. But if the
person complained of falls within the disciplining authority of the President and CEO (PCEO),
the Formal Charge shall be issued by the PCEO. In both cases, the Formal Charge shall direct
the respondent to file his/her answer to the Formal Charge. Thereafter a formal
784
investigation shall ensue. It shall be terminated within thirty (30) days from date of issuance
of the formal charge. In case of a whistleblower who wish to remain anonymous, the
Investigating Committee shall devise appropriate means to safeguard him/her without
violating the right of the respondent to face his/her accuser.
It is understood that the proper disciplining authority refers to the PCEO for officials and
employees below the rank of Vice President and the SSC for those occupying the positions
of Vice President and above.
C. Investigation, recommendation and Conclusion
1. The Investigating Committee, sitting as a panel, shall conduct an investigation pursuant

to the Revised Rules on Administrative Cases in the Civil Service (RRACCS). In case of
a whistleblower who wishes to remain anonymous, care and caution must be exercised
to respect the option of the whistleblower to secure his/her identity.
2. The result of the investigation and the recommendation of the Investigating Committee
shall be submitted to the disciplining authority for approval, within fifteen (15) days after
the formal investigation has been terminated. The disciplining authority shall render a
decision within thirty (30) days from receipt thereof. The whistleblower, if identified, and
the respondent shall be informed in writing of the actions on the WR.
3. If the whistleblower decides to withdraw the WR or desist, the investigation shall continue
if the evidence on hand is sufficient to warrant the continuation of the proceedings.
4. In the event that the employee under investigation resigns from the service pending the
completion of the investigation or the final resolution of the case, benefits due, if any,
shall be withheld pending final resolution of the case.
D. Handling Anonymous Complaints
An anonymous WR or one which does not disclose the identity of the complainant shall be
made in writing form and will be acted upon only if it merits appropriate consideration, or
contains sufficient leads and pieces of evidence to enable the taking of further action.
In cases of complaints reported verbally, the Compliance Officer/duly designated staff of the
Chairperson shall log the complaint. The whistleblower who opts to keep his/her identity
anonymous shall be required to submit sufficient evidence. The complainant has the option
to disclose or withhold identity and/or sources of information. However, the WR shall clearly
identify the person complained of by his/her full name and position. To aid further
investigation, he/she should provide means by which he/she can be contacted without
compromising anonymity (e.g. email address, mobile number).
An anonymous WR shall be evaluated personally by the Compliance Officer or the

Chairperson, as may be applicable, within fifteen (15) days from receipt thereof and shall
follow the same requirements and procedure for a WR with an identified complainant.
E. Handling Complaints Against Retaliation (CAR)
1. Submission of Complaint against Retaliation
785
Any whistleblower and/or witness who believes that he/she has been retaliated upon
for filing a WR or for participating or cooperating in an investigation under this Policy may
file a written Complaint Against Retaliation (CAR) with the Compliance
Officer/Chairperson within three (3) days from the occurrence of the alleged act or
incident on retaliation.
2. The CAR should indicate the following details:
 Name, position, work address, contact number of complainant;

 Name and position of officials/employees alleged to have retaliated or involved in the
retaliation against the complainant;
 Brief description and date of the WR to which the alleged retaliation relates;
 Brief description and details of the alleged retaliation (date/time, place and manner);
 Relevant evidence to prove the retaliation;
 Certificate of Non-forum shopping.
3. Preliminary Evaluation, Investigation and Reporting
The procedure for the preliminary evaluation, investigation and reporting of the WR
as provided herein shall also be followed.
F. Motion for Reconsideration
A motion for reconsideration of the decision may be filed by the party adversely affected
thereby within fifteen (15) days from receipt of a copy thereof. The Motion shall be based on
any of the following:
a) Newly-discovered evidence;
b) The decision is not supported by evidence; or
c) Errors of law or irregularities have been committed prejudicial to the interest of the
movant;
In resolving the MR, the disciplining authority should require the comment of the other
party and within thirty (30) days from receipt of said comment, resolve the same.
G. Appeal
The party adversely affected by the decision on the MR may file within fifteen (15) days from
receipt of a copy thereof to the proper appellate bodies.
REPORT MONITORING
All WRs and CARs received shall be assigned a control number for monitoring
purposes.
A monthly progress report shall be submitted by the Compliance Officer to the SSC
of all pending WR and CAR cases, respectively, with the corresponding status and action/s
taken thereon.
786
If the WR is against the Compliance Officer, the Chairperson may designate any of
his/her staff to assign a separate control number and prepare a monthly progress report to
be submitted to the SSC.
APPLICATION OF THE REVISED RULES ON

ADMINISTRATIVE CASES IN THE CIVIL SERVICE (RRACCS)
In all matters not provided in this Policy, the RRACCS shall apply in suppletory
character.
787
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Members/clients may log in at the SSS CRMS portal at
crms.sss.gov.ph to send their feedback (comments,
suggestions, commendation and appreciation)
A ticket reference number will be instantaneously created

and assigned after successful input of member/client's
feedback
A notification through email or short message service

(SMS) or printed acknowledgement letter will be sent to the
customer with the details of the ticket
How feedbacks are After receipt of member/client's feedback, the Internal

processed Communication Expert will forward the ticket to the
responsible branch/office/unit
Concerned offices/branches/units are required to provide a

reply within 3 working days of the receipt of feedback

customer with the updates of member/client's ticket
For inquiries and follow-up, member/client may access

his/her ticket reference number in the CRMS Members
Portal at crms.sss.gov.ph
How to file a complaint Members/clients may log in at the SSS CRMS portal at
crms.sss.gov.ph to send their complaints
A ticket reference number will be instantaneously created

and assigned after successful input of member/client's
complaint

customer with the details of the ticket
788
How complaints are After receipt of member/client's complaint, the Internal
processed Communication Expert will properly tag the concern with
the transaction type, category and sub-category and the
system will automatically determine the required Response
Time and Resolution Time, as follows:
789
Concern Response Time Resolution Time
Transaction Type
Simple 1 working day 3 working days
Complex 1 working day 7 working days
Highly Technical 1 working day 20 working days
Referrals from 1 working day 3 working days
Contact Center ng
Bayan, Hotline
8888, Anti-Red
Tape Authority and
Presidential
Complaint Center

customer with the updates of member/client's complaint
The Internal Communication Expert will regularly monitor

and evaluate the recorded concerns in the CRMS for
processing time and ageing until closure
For inquiries and follow-up, member/client may access the

CRMS Members Portal at crms.sss.gov.ph
Contact Information ARTA: [email protected]

8478 5093
Presidential Complaint Center, Malacañang: 8888
CCB: [email protected]
0908-881-6565 (SMS)
790
Branch Directory
791
Contact
Branch Complete Address Official Email Address
Number
NCR BASEMENT, SSS BLDG., +63 (02) [email protected]
OPERATIONS EAST AVE., QUEZON CITY 89249758
GROUP
NCR NORTH 8F, SSS BLDG., EAST AVE., +63 (02) [email protected]
DIVISION QUEZON CITY 89223453
BATASAN HILLS DILIMAN COMMERCIAL +63 (02) [email protected]
CENTER BLDG., 46 34300094
COMMONWEALTH AVE.,
BRGY. BATASAN HILLS,
QUEZON CITY 1126 METRO
MANILA
CONGRESSIONAL 2F, NORTHRIDGE PLAZA +63 (02) [email protected]
BLDG., 12 CONGRESSIONAL 82943872
AVE., BRGY. BAHAY TORO,
MANILA
CUBAO 2F, PUREGOLD, AURORA +63 (02) [email protected]
BLVD. COR. GEN. SANTOS 89111864
AVE., BRGY. SOCORRO,
CUBAO, QUEZON CITY 1109
METRO MANILA
DEPARO NC JEAM BLDG., 31 DALIA +63 (02) [email protected]
ST. COR. SUSANO RD., 89617510
CELIA SUBD., BRGY. 168,
CALOOCAN CITY 1420
METRO MANILA
DILIMAN SSS LIVELIHOOD BLDG., +63 (02) [email protected]
EAST TRIANGLE 89247901
PROPERTY, EAST AVE.,
BRGY. PINYAHAN, QUEZON
CITY 1100 METRO MANILA
EASTWOOD ABQ BLDG., E. RODRIGUEZ +63 (02) [email protected]
AVE., BRGY. BAGUMBAYAN, 83511623
MANILA
FAIRVIEW GEM BLDG., REGALADO +63 (02) [email protected]
AVE., BRGY. NORTH 84616937
FAIRVIEW, QUEZON CITY
1121 METRO MANILA
KALOOKAN FORWARD GROUP BLDG., +63 (02) [email protected]
317 EDSA COR. GEN. 83627626
MALVAR ST., BRGY. 135,
CALOOCAN CITY 1400
METRO MANILA
792
MALABON 4F, MALABON CITISQUARE, +63 (02) [email protected]
C-4 ROAD COR. DAGAT- 82875620
DAGATAN, BRGY. LONGOS,
MALABON CITY 1472 METRO
MANILA
NAVOTAS PHIL. MARINER BLDG., +63 (02) [email protected]
BRGY. NORTH BAY BLVD. 83518890
SOUTH, NAVOTAS CITY
1485 METRO MANILA
NOVALICHES GF, ROBINSONS +63 (02) [email protected]
NOVALICHES, QUIRINO 89357302
HIGHWAY, BRGY. PASONG
PUTIK 2, NOVALICHES,
MANILA
PASO DE BLAS 4F, PUREGOLD PASO DE +63 (02) [email protected]
BLAS, NLEX VALENZUELA 89617424
EXIT COR. EAST SERVICE
ROAD, BRGY. PASO DE
BLAS, VALENZUELA CITY
1442 METRO MANILA
SAN FRANCISCO 3F & 4F, SRF BLDG., 1038 +63 (02) [email protected]
DEL MONTE DEL MONTE AVE., BRGY. 83746360
PARAISO, QUEZON CITY
1105 METRO MANILA
VALENZUELA PUREGOLD VALENZUELA, +63 (02) [email protected]
419 MAC ARTHUR 82910461
HIGHWAY, BRGY.
DALANDANAN,
VALENZUELA CITY 1443
METRO MANILA
NCR EAST 2F, CROMAGEN BLDG., 8007 +63 (02) [email protected]
DIVISION PIONEER ST., BRGY. 86337616
KAPITOLYO, PASIG CITY
1603 METRO MANILA
ANTIPOLO 2F, ANTIPOLO TRIANGLE +63 (02) [email protected]
MALL, SEN. SUMULONG 86507627
MEMORIAL CIRCLE, BRGY.
SAN JOSE, ANTIPOLO CITY
1870 RIZAL
MANDALUYONG- 2F, 500 SHAW ZENTRUM, +63 (02) [email protected]
SHAW SHAW BLVD. CORNER 86961060
LAUREL ST., BRGY.
PLEASANT HILLS,
MANDALUYONG CITY 1550
METRO MANILA
793
MARIKINA 3F, XELAND, GIL FERNANDO +63 (02) [email protected]
AVE. CORNER GUERILLA 86454070
ST., BRGY. SANTO NIÑO,
MARIKINA CITY 1800 METRO
MANILA
MARIKINA- GRACELAND PLAZA, J.P. +63 (02) [email protected]
MALANDAY RIZAL AVE., BRGY. 85321573
MALANDAY, MARIKINA CITY
1805 METRO MANILA
NEW 2F & 3F, TUAZON BLDG., +63 (02) [email protected]
PANADEROS NEW PANADEROS COR. 85341445
SAN ROQUE ST.,
MANDALUYONG CITY 1550
METRO MANILA
ORTIGAS LOWER LEVEL 1 , WEST +63 (02) [email protected]
LANE, ROBINSONS 82340790
GALLERIA, EDSA COR.
ORTIGAS AVE., BRGY.
UGONG NORTE, QUEZON
PASIG-MABINI 2F, ONE VICTORIA PLAZA, A. +63 (02) [email protected]
MABINI ST., BRGY. 86436310
KAPASIGAN, PASIG CITY
1601 METRO MANILA
PASIG-PIONEER 2F, CROMAGEN BLDG., 8007 +63 (02) [email protected]
PIONEER ST., BRGY. 87212473
KAPITOLYO, PASIG CITY
1603 METRO MANILA
PASIG-ROSARIO ALFONSO COMMERCIAL +63 (02) [email protected]
COMPLEX, 185 DR. SIXTO 86333986
ANTONIO AVE., BRGY.
ROSARIO, PASIG CITY 1609
METRO MANILA
SAN JUAN GLIALCON VILLAS BLDG. 1, +63 (02) [email protected]
128 F. BLUMENTRITT ST., 87215195
BRGY. BATIS, SAN JUAN
TANAY KM. 54, MANILA EAST ROAD, +63 (02) [email protected]
BRGY. TANDANG KUTYO, 86961078
TANAY 1980 RIZAL
NCR WEST GF, PADILLA DELOS REYES +63 (02) [email protected]
DIVISION BLDG., 232 JUAN LUNA ST., 83959897
BRGY. 291, BINONDO,
MANILA CITY 1006 METRO
MANILA
794
BINONDO GF, PADILLA DELOS REYES +63 (02) [email protected]
BLDG., 232 JUAN LUNA ST., 82453187
BRGY. 291, BINONDO,
MANILA
LEGARDA COBEE BLDG., 2485 +63 (02) [email protected]
LEGARDA ST., BRGY. 412, 87357438
SAMPALOC, MANILA CITY
1008 METRO MANILA
MANILA C-201, 2F, ZEN TOWER 2, +63 (02) [email protected]
1111 NATIVIDAD A. LOPEZ 85275488
ST., BRGY. 659, ERMITA,
MANILA
PASAY-CCP SEASCAPE VILLAGE, ATANG +63 (02) [email protected]
COMPLEX DELA RAMA COR. ZOILO 85561556
HILARIO STS., CCP
COMPLEX, BRGY. 76, PASAY
PASAY-TAFT ERL INVESTMENT CORP. +63 (02) [email protected]
BLDG., 2532 TAFT AVE., 85517645
BRGY. 93, PASAY CITY 1303
METRO MANILA
STA. MESA 2F, J & T BLDG., 3894 +63 (02) [email protected]
RAMON MAGSAYSAY BLVD. 87130509
COR. SANTOL EXT., BRGY.
587-A, SAMPALOC, MANILA
TONDO ST CONDOMINIUM, 1480 G. +63 (02) [email protected]
MASANGKAY ST. COR. 82571531
BAMBANG ST., BRGY. 261,
TONDO, MANILA CITY 1013
METRO MANILA
WELCOME ESPAÑA TOWER +63 (02) [email protected]
CONDOMINIUM, ESPAÑA 87810053
BLVD. COR. JOSEFINA ST.,
BRGY. 512, SAMPALOC,
MANILA
NCR SOUTH 2F, SSS MAKATI BLDG., 6782 +63 (02) [email protected]
DIVISION AYALA AVE. COR. RUFINO 88134301
ST., MAKATI CITY
ALABANG- GF & 2F NORFIL BLDG., 22 +63 (02) [email protected]
MUNTINLUPA NATIONAL HIGHWAY, BRGY. 88072608
PUTATAN, MUNTINLUPA
795
ALABANG- 2F, ESTRELLITA CENTER, +63 (02) [email protected]
ZAPOTE ALABANG-ZAPOTE ROAD, 88944220
BRGY. NEW ALABANG,
MUNTINLUPA CITY 1780
METRO MANILA
BICUTAN-SUN FTO BLDG., 4145 SUN +63 (02) [email protected]
VALLEY VALLEY DRIVE, BRGY. SUN 87822576
VALLEY, BICUTAN,
PARAÑAQUE CITY 1700
METRO MANILA
LAS PIÑAS LGF, SM SOUTHMALL, +63 (02) [email protected]
ALABANG-ZAPOTE ROAD, 88744744
BRGY. ALMANZA UNO, LAS
PIÑAS CITY 1750 METRO
MANILA
MAKATI-CHINO 2F, MAKATI CENTRAL +63 (02) [email protected]
ROCES SQUARE, 2130 CHINO 88137801
ROCES AVE., BRGY. PIO
DEL PILAR, MAKATI CITY
1230 METRO MANILA
MAKATI-GIL ECC BLDG., 355 GIL PUYAT +63 (02) [email protected]
PUYAT AVE., BRGY. BEL-AIR, 88967134
MAKATI CITY 1209 METRO
MANILA
MAKATI- 3F, GUADALUPE +63 (02) [email protected]
GUADALUPE COMMERCIAL COMPLEX, 9 85561848
EDSA, BRGY. GUADALUPE
NUEVO, MAKATI CITY 1212
METRO MANILA
MAKATI-JP RIZAL 3F, KBC BLDG., 353 J.P. +63 (02) [email protected]
RIZAL ST., BRGY. OLYMPIA, 88992916
MAKATI CITY 1207 METRO
MANILA
PARAÑAQUE 2F, PUREGOLD SUCAT, DR. +63 (02) [email protected]
A. SANTOS AVE., BRGY. 88250077
SAN ISIDRO, SUCAT,
PARAÑAQUE CITY 1715
METRO MANILA
PARAÑAQUE- 3F, AIRPORT GLOBAL +63 (02) [email protected]
TAMBO PLAZA, NAIA ROAD, BRGY. 88942913
TAMBO, PARAÑAQUE CITY
1701 METRO MANILA
TAGUIG UNIT 705, 7F, SM AURA +63 (02) [email protected]
TOWER, BRGY. FORT 85563686
BONIFACIO, TAGUIG CITY
1634 METRO MANILA
796
TAGUIG-GATE 3 3F, GATE 3 PLAZA, LAWTON +63 (02) [email protected]
AVE. COR. JULIANO AVE., 89310592
PH 3, AFPOVAI, BRGY.
WESTERN BICUTAN,
TAGUIG CITY 1634 METRO
MANILA
LUZON 7F, SSS BLDG., EAST AVE., +63 (02) [email protected]
OPERATIONS QUEZON CITY 89221064
GROUP
LUZON NORTH 1 SSS BLDG., HARRISON +63 (074) [email protected]
DIVISION ROAD, BRGY. HARRISON- 4470362
CLAUDIO CARANTES,
BAGUIO CITY 2600
BENGUET
AGOO 3F, B & D BLDG., MC +63 (072) [email protected]
ARTHUR HIGHWAY, BRGY. 6822779
SAN ANTONIO, AGOO 2504
LA UNION
BAGUIO SSS BLDG., HARRISON +63 (074) [email protected]
ROAD, BRGY. HARRISON- 4423705
CLAUDIO CARANTES,
BAGUIO CITY 2600
BENGUET
BANGUED SEARES BLDG., RIZAL ST., +63 (074) [email protected]
BRGY. ZONE 5, BANGUED 7527476
2800 ABRA
BONTOC A. KIAT-ONG BLDG., LOK- +63 (074) [email protected]
ONG ST., BRGY. 6330007
POBLACION, BONTOC 2616
MT. PROVINCE
CANDON BRGY. SAN NICOLAS, +63 (077) [email protected]
CANDON CITY 2710 ILOCOS 6040343
SUR
LA TRINIDAD GF, JEWEL IGOROT BLDG., +63 (074) [email protected]
KM. 4, BRGY. BALILILA, LA 4224702
TRINIDAD 2601 BENGUET
LA UNION SSS BLDG., GOVERNMENT +63 (072) [email protected]
CENTER, BRGY. SEVILLA, 2425812
SAN FERNANDO CITY 2500
LA UNION
LAOAG RT BUENO BLDG., DON E. +63 (077) [email protected]
RUIZ ST., BRGY. 18-SAN 7714414
QUIRINO (POB.), LAOAG
CITY 2900 ILOCOS NORTE
797
VIGAN 2F, UNP TOWN CENTER, +63 (077) [email protected]
BRGY. TAMAG, VIGAN CITY 7222360
2700 ILOCOS SUR
LUZON NORTH 2 2F, PUREGOLD CAUAYAN, +63 (078) [email protected]
DIVISION DON JUAN DACANAY ST., 6521215
BRGY. SAN FERMIN,
CAUAYAN CITY 3305
ISABELA
CAUAYAN, 2F, PUREGOLD CAUAYAN, +63 (078) [email protected]
ISABELA DON JUAN DACANAY ST., 6522083
BRGY. SAN FERMIN,
CAUAYAN CITY 3305
ISABELA
ILAGAN 2F, NORTH STAR MALL, +63 (078) [email protected]
MAHARLIKA HIGHWAY, 3232182
BRGY. ALIBAGU, ILAGAN
CITY 3300 ISABELA
SANTIAGO, 2F, XENTRO MALL +63 (078) [email protected]
ISABELA SANTIAGO, FOUR LANES 3050498
ST. COR. MAHARLIKA
HIGHWAY, BRGY. VILLASIS,
SANTIAGO CITY 3311
ISABELA
SOLANO GUEVARDAN BLDG., +63 (078) [email protected]
BURGOS ST., BRGY. 3267325
QUEZON, SOLANO 3709
NUEVA VIZCAYA
TUGUEGARAO CEDENIO BLDG., LUNA ST., +63 (078) [email protected]
BRGY. CENTRO 3 (POB.), 8442108
TUGUEGARAO CITY 3500
CAGAYAN
LUZON CENTRAL SSS BLDG., MACABULOS +63 (045) [email protected]
1 DIVISION DRIVE, BRGY. SAN 9826967
VICENTE, TARLAC CITY
2300 TARLAC
ALAMINOS AMA BLDG., MARCOS AVE., +63 (075) [email protected]
BRGY. PALAMIS, ALAMINOS 6960752
CITY 2404 PANGASINAN
BALANGA GF, WONG CHUN KAR +63 (047) [email protected]
BLDG., ROTARY AVE., 2373349
BRGY. TENEJERO,
BALANGA CITY 2100
BATAAN
BALER 2F, NE MALL BALER, +63 [email protected]
NATIONAL HIGHWAY, BRGY. 9203883968
798
SUKLAYIN, BALER 3200
AURORA
CABANATUAN NE PACIFIC SHOPPING +63 (044) [email protected]
CENTER, KM. 111, 4630691
MAHARLIKA HIGHWAY,
BRGY. HERMOGENES C.
CONCEPCION, SR.,
CABANATUAN CITY 3100
NUEVA ECIJA
CAMILING JULIAN QUI BLDG., +63 (045) [email protected]
BONIFACIO ST., BRGY. 9340463
POBLACION II, CAMILING
2306 TARLAC
DAGUPAN EAST GATE PLAZA, AB +63 (075) [email protected]
FERNANDEZ AVE., BRGY. 5234094
MAYOMBO, DAGUPAN CITY
2400 PANGASINAN
IBA GF & 2F, ACM BLDG. II, +63 (047) [email protected]
NATL. ROAD, BRGY. 6030487
PALANGINAN, IBA 2201
ZAMBALES
MARIVELES- BASEMENT, AFAB +63 (047) [email protected]
BEPZ ADMINISTRATION BLDG., 9354479
FREEPORT AREA OF
BATAAN, BRGY. MALAYA,
MARIVELES 2106 BATAAN
SAN CARLOS, 2F, SAN CARLOS TOWN +63 [email protected]
PANGASINAN CENTER, RIZAL AVE. COR. 9564913175/
ZAMORA ST., BRGY. RIZAL 9272574801
(POB.), SAN CARLOS CITY
2420 PANGASINAN
SAN JOSE NE NE BODEGA, BRGY. ABAR +63 (044) [email protected]
2ND, SAN JOSE CITY 3121 9587502
NUEVA ECIJA
TARLAC SSS BLDG., MACABULOS +63 (045) [email protected]
DRIVE, BRGY. SAN 9823366
VICENTE, TARLAC CITY
2300 TARLAC
URDANETA 3F, GOVERNMENT CENTER +63 (075) [email protected]
CB MALL, MCARTHUR 5688512
HIGHWAY, BRGY.
NANCAYASAN, URDANETA
CITY 2428 PANGASINAN
LUZON CENTRAL SSS BLDG., BRGY. MAIMPIS, +63 (045) [email protected]
2 DIVISION SAN FERNANDO CITY 2000 4555359
PAMPANGA
799
ANGELES LEVEL 3, MARQUEE MALL, +63 (045) [email protected]
FRANCISCO G. NEPO AVE., 3044158
BRGY. PULONG MARAGUL,
ANGELES CITY 2009
PAMPANGA
BALIUAG GF & 2F, A&C BLDG., B.S. +63 (044) [email protected]
AQUINO AVE., BRGY. 7978871
TANGOS, BALIUAG 3006
BULACAN
BOCAUE ORO VILLAS 2, 229 +63 (044) [email protected]
MCARTHUR HIGHWAY, 7691644
BRGY. WAKAS, BOCAUE
3018 BULACAN
DAU GF & 2F, PUREGOLD DAU, +63 (045) [email protected]
MCARTHUR HIGHWAY, 6491799
BRGY. DAU, MABALACAT
CITY 2010 PAMPANGA
MALOLOS GF & 2F, N-4 BLDG., THE +63 (044) [email protected]
CABANAS, MCARTHUR 8963325
HIGHWAY, BRGY. LONGOS,
MALOLOS CITY 3000
BULACAN
MEYCAUAYAN 2F, ESPERANZA MALL, MAC +63 (044) [email protected]
ARTHUR HIGHWAY, BRGY. 2285886
CALVARIO, MEYCAUAYAN
CITY 3020 BULACAN
OLONGAPO WONG CHUN KAR BLDG., 35 +63 (047) [email protected]
GORDON AVE., BRGY. PAG- 2235201
ASA, OLONGAPO CITY 2200
ZAMBALES
PAMPANGA SSS BLDG., BRGY. MAIMPIS, +63 (045) [email protected]
SAN FERNANDO CITY 2000 8613175
PAMPANGA
SAN JOSE DEL STARMALL SAN JOSE DEL +63 (044) [email protected]
MONTE MONTE, QUIRINO HIGHWAY, 7970394
KAYPIAN ROAD, BRGY.
KAYPIAN, SAN JOSE DEL
MONTE 3023 BULACAN
STA. MARIA NEM BLDG., GOV. +63 (044) [email protected]
FORTUNATO HALILI AVE., 8150898
BRGY. BAGBAGIN, STA.
MARIA 3022 BULACAN
LUZON SOUTH 1 SSS BLDG., BALAGTAS +63 (049) [email protected]
DIVISION BLVD. COR. M. PAULINO ST., 5620324
BRGY. III-A (POB.), SAN
PABLO CITY 4000 LAGUNA
800
BACOOR JOLLY HOME APARTELLE, +63 (046) [email protected]
AGUINALDO HIGHWAY COR. 4722368
COASTAL ROAD, BRGY.
TALABA 7, BACOOR CITY
4102 CAVITE
BIÑAN LEVEL 3, CENTRAL MALL +63 (049) [email protected]
BIÑAN, MALVAR ST., BRGY. 5116758
SAN VICENTE, BIÑAN 4024
LAGUNA
CALAMBA SSS BLDG., NATIONAL +63 (049) [email protected]
HIGHWAY, BRGY. PARIAN, 5456860
CALAMBA CITY 4027
LAGUNA
CARMONA 2F, REMINGTON PLAZA, +63 (046) [email protected]
GOVERNOR'S DRIVE, BRGY. 4130683
8 (POB.), CARMONA 4116
CAVITE
DASMARIÑAS 2F, CENTRAL MALL ANNEX, +63 (046) [email protected]
KM. 28, SALITRAN ROAD 4166170
COR. AGUINALDO HIGWAY,
BRGY. SALITRAN II,
DASMARIÑAS CITY 4114
CAVITE
INFANTA CNV BUSINESS HUB, 311 +63 (042) [email protected]
GENERAL LUNA ST., BRGY. 5352707
POBLACION 39, INFANTA
4336 QUEZON
LUCENA LUCENA GRAND CENTRAL +63 (042) [email protected]
TERMINAL BLDG., 7108626
DIVERSION ROAD, BRGY.
ILAYANG DUPAY, LUCENA
CITY 4301 QUEZON
ROSARIO ABUTIN BLDG., 248 GEN. +63 (046) [email protected]
TRIAS DRIVE, BRGY. 4370025
TEJEROS CONVENTION,
ROSARIO 4106 CAVITE
SAN PABLO SSS BLDG., BALAGTAS +63 (049) [email protected]
BLVD. COR. M. PAULINO ST., 5210831
BRGY. III-A (POB.), SAN
PABLO CITY 4000 LAGUNA
SAN PEDRO 2F, ROBINSONS GALLERIA +63 (02) [email protected]
SOUTH, KM. 31, NATIONAL 82922554
HIGHWAY, BRGY. NUEVA,
SAN PEDRO CITY 4023
LAGUNA
801
SANTA ROSA GF, CITIWALK BLDG., +63 (049) [email protected]
ZIRCON ROAD, STA. ROSA 5430844
COMMERCIAL COMPLEX,
BRGY. BALIBAGO, STA.
ROSA 4026 LAGUNA
STA. CRUZ AGUSTIN LO BLDG., BRGY. +63 (049) [email protected]
PAGSAWITAN, STA. CRUZ 5014531
4009 LAGUNA
TAGAYTAY LGF, PRIMARK TOWN +63 [email protected]
CENTER, BRGY. MAHARLIKA 9274359018
EAST, TAGAYTAY CITY 4120
CAVITE
LUZON SOUTH 2 SSS BLDG., NATIONAL +63 (043) [email protected]
DIVISION HIGHWAY, BRGY. 7235185
KUMINTANG ILAYA,
BATANGAS CITY 4200
BATANGAS
BATANGAS SSS BLDG., NATIONAL +63 (043) [email protected]
HIGHWAY, BRGY. 7233873
KUMINTANG ILAYA,
BATANGAS CITY 4200
BATANGAS
BOAC 10 DE OKTUBRE ST., BRGY. +63 (042) [email protected]
MALUSAK, BOAC 4900 3321872
MARINDUQUE
CALAPAN AQUA TIERRA ONE BLDG., +63 (043) [email protected]
ROXAS DRIVE, BRGY. 2867133
SANTO NIÑO, CALAPAN
5200 ORIENTAL MINDORO
LEMERY XENTRO MALL, ILUSTRE +63 (043) [email protected]
AVE., BRGY. MALINIS, 3182623
LEMERY 4200 BATANGAS
LIPA GF & 2F, THE ONLY PLACE +63 (043) [email protected]
BUSINESS CENTER, BRGY. 7567507
MARAUOY, LIPA CITY 4217
BATANGAS
ODIONGAN FLH PROMENADE SUITE, +63 (042) [email protected]
PLARIDEL ST., SITIO 5675114
COCOVILLE, BRGY.
DAPAWAN, ODIONGAN 5505
ROMBLON
PUERTO GF, GRANDWAY BLDG., +63 (048) [email protected]
PRINCESA EASTVILLE CITY WALK, 4337147
BRGY. SAN PEDRO,
PUERTO PRINCESA 5300
PALAWAN
802
SAN JOSE, OCC. 2F, BALMES BLDG., DIEGO +63 (043) [email protected]
MINDORO SILANG ST., BRGY. 5, SAN 4570093
JOSE 5100 OCCIDENTAL
MINDORO
LUZON BICOL SSS BLDG., BRGY. +63 (054) [email protected]
DIVISION CONCEPCION PEQUEÑA, 2508120
NAGA CITY 4400
CAMARINES SUR
DAET CHING BLDG., MERCHANT +63 (054) [email protected]
ST., CENTRAL PLAZA 5712764
COMPLEX, BRGY. LAG-ON,
DAET 4600 CAMARINES
NORTE
IRIGA CERILLO BLDG., 272 +63 (054) [email protected]
SAN NICOLAS, IRIGA CITY
4431 CAMARINES SUR
LEGAZPI MORANTE BLDG., IMPERIAL +63 (052) [email protected]
COURT SUBD., PHASE II, 2012700
BRGY. 23 (IMPERIAL COURT
SUBD.), LEGAZPI CITY 4500
ALBAY
MASBATE GF & 2F, KLM DE LUNA +63 (056) [email protected]
BLDG., 30 MABINI ST., 5880711
BRGY. CENTRO (POB.),
MASBATE CITY 5400
MASBATE
NAGA SSS BLDG., BRGY. +63 (054) [email protected]
CONCEPCION PEQUEÑA, 4729791
NAGA CITY 4400
CAMARINES SUR
SORSOGON JOMIL ENTERPRISES BLDG., +63 (056) [email protected]
QUEZON ST., BRGY. 2111638
POLVORISTA, SORSOGON
CITY 4700 SORSOGON
TABACO J. SPAZIO BLDG., ZIGA AVE., +63 (052) [email protected]
BRGY. TAGAS, TABACO 8303092
CITY 4511 ALBAY
VIRAC P. ARAOJO SHOPPING +63 (052) [email protected]
ARCADE, BRGY. CAVINITAN, 8111824
VIRAC 4800 CATANDUANES
VISAYAS SSS BLDG., OSMEÑA BLVD., +63 (032) [email protected]
OPERATIONS BRGY. KALUBIHAN, CEBU 2531085
GROUP CITY 6000 CEBU
803
VISAYAS 3F, SSS BLDG., OSMEÑA +63 (032) [email protected]
CENTRAL 1 BLVD., BRGY. KALUBIHAN, 2531085
DIVISION CEBU CITY 6000 CEBU
BOGO GF & 2F, OSING BLDG., SIM +63 (032) [email protected]
BOGO BUSINESS PARK, P. 4348692
RODRIGUEZ ST., BRGY. LA
PURISIMA CONCEPCION
(POB.), BOGO CITY 6010
CEBU
CEBU SSS BLDG., OSMEÑA BLVD., +63 (032) [email protected]
BRGY. KALUBIHAN, CEBU 5059301
CITY 6000 CEBU
CEBU-NRA LEVEL 3, LINGKOD PINOY +63 (032) [email protected]
CENTER, ROBINSONS 2552705
GALLERIA CEBU, MANGO
AVE. EXT., BRGY. TEJERO,
CEBU CITY 6000 CEBU
DANAO 2F, CITY MALL DANAO, +63 (032) [email protected]
OLIVER SR. EXT. COR. F. 3409200
RALOTA ST., BRGY.
POBLACION, DANAO CITY
6004 CEBU
LAPU-LAPU GF, ANNEX BLDG., +63 (032) [email protected]
GAISANO MACTAN ISLAND 3411004
MALL, BRGY. PAJO, LAPU-
LAPU CITY 6015 CEBU
MANDAUE 3F, J. CENTRE MALL, A.S. +63 (032) [email protected]
FORTUNA ST., BRGY. 3464983
BAKILID, MANDAUE CITY
6014 CEBU
TAGBILARAN 2F, GALLERIA LUISA BLDG., +63 (038) [email protected]
GOV. CELESTINO 4123934
GALLARES ST., BRGY.
POBLACION 2, TAGBILARAN
CITY 6300 BOHOL
TALISAY 2F, ROSALIE BLDG., +63 (032) [email protected]
GAISANO GRAND FIESTA 5207234
MALL, HIGHWAY, BRGY.
TABUNOK, TALISAY 6045
CEBU
TOLEDO 2F, TE BLDG., DIOSDADO +63 (032) [email protected]
MACAPAGAL HIGHWAY, 4679644
BRGY. SANGI, TOLEDO CITY
6038 CEBU
804
VISAYAS GF, YUVALLOS BLDG., D. +63 (053) [email protected]
CENTRAL 2 VELOSO AVE., BRGY. 2554658
DIVISION PUNTA, ORMOC CITY 6541
LEYTE
CALBAYOG PNB BLDG., MAHARLIKA +63 (055) [email protected]
HIGHWAY, BRGY. OBRERO, 2092738
CALBAYOG CITY 6710
WESTERN SAMAR
CATBALOGAN NOYDEN BLDG., SAN +63 [email protected]
BARTHOLOMEW ST., BRGY. 9178229106
7, CATBALOGAN CITY 6700
WESTERN SAMAR
MAASIN JQD BLDG., KANGLEON ST., +63 (053) [email protected]
BRGY. MANTAHAN (POB.), 3812117
MAASIN CITY 6600
SOUTHERN LEYTE
ORMOC GF, YUVALLOS BLDG., D. +63 (053) [email protected]
VELOSO AVE., BRGY. 5612476
PUNTA, ORMOC CITY 6541
LEYTE
TACLOBAN GF & 2F, CAROLINE +63 (053) [email protected]
CORDIEL BLDG., 103 LOPEZ 8321160
JAENA ST. COR. M.H. DEL
PILAR ST., BRGY. 2,
TACLOBAN CITY 6500
LEYTE
VISAYAS WEST 1 SSS BLDG., LACSON ST., +63 (034) [email protected]
DIVISION BRGY. 17 (POB.), BACOLOD 4339434
CITY 6100 NEGROS
OCCIDENTAL
BACOLOD SSS BLDG., LACSON ST., +63 (034) [email protected]
BRGY. 17 (POB.), BACOLOD 4332293
CITY 6100 NEGROS
OCCIDENTAL
BACOLOD EAST EAST ONE ATRIUM BLDG., +63 (034) [email protected]
BURGOS EXT., BRGY. 4416599
VILLAMONTE, BACOLOD
CITY 6100 NEGROS
OCCIDENTAL
BAGO TOPBRANDS BLDG., RIZAL +63 (034) [email protected]
ST., BRGY. POBLACION, 7328888
BAGO CITY 6101 NEGROS
OCCIDENTAL
BAIS AMORGANDA BLDG., +63 (035) [email protected]
805
TALUNGON, BAIS CITY 6206
NEGROS ORIENTAL
DUMAGUETE MM KHO BLDG., ROMERO +63 (035) [email protected]

HIGHWAY, BRGY. BAGACAY, 2254340
DUMAGUETE CITY 6200
NEGROS ORIENTAL
KABANKALAN GF, PPZ ENTERPRISE-NZ +63 (034) [email protected]
COMMERCIAL BLDG., J.Y. 4712224
PEREZ AVE., NATIONAL
HIGHWAY, BRGY.
TALUBANGI, KABANKALAN
CITY 6111 NEGROS
OCCIDENTAL
SAGAY GF, SQUARE AND CIRCLE'S +63 (034) [email protected]
BLDG., BRGY. OLD SAGAY, 4880112
SAGAY CITY 6122 NEGROS
OCCIDENTAL
SAN CARLOS, GF & 2F, BAYANILAJJ BLDG., +63 (034) [email protected]
NEGROS OCC. COR. AZCONA & BROCE 3125422
STS., BRGY. 4, SAN CARLOS
CITY 6127 NEGROS
OCCIDENTAL
VICTORIAS GF, REDKEY BLDG., +63 (034) [email protected]
OSMEÑA AVE., BRGY. 5, 3992953
VICTORIAS CITY 6119
NEGROS OCCIDENTAL
VISAYAS WEST 2 GT PLAZA MALL, M.H. DEL +63 (033) [email protected]
DIVISION PILAR ST., BRGY. 3302963
POBLACION MOLO, ILOILO
CITY 5000 ILOILO
ANTIQUE EAGLE'S PLACE DALIPE +63 (036) [email protected]
BLDG., TRADE TOWN 5408112
DALIPE, BRGY. FUNDA-
DALIPE, SAN JOSE DE
BUENAVISTA 5700 ANTIQUE
ILOILO-CENTRAL 3F & 4F, TTW BLDG., COR. +63 (033) [email protected]
JM BASA AND MAPA STS., 3381307
BRGY. ORTIZ, ILOILO CITY
5000 ILOILO
ILOILO-MOLO GT PLAZA MALL, M.H. DEL +63 (033) [email protected]
PILAR ST., BRGY. 3302963
POBLACION MOLO, ILOILO
CITY 5000 ILOILO
806
KALIBO GF & 2F, CASA CONSTANCIA +63 (036) [email protected]
BLDG., ROXAS AVE. EXT., 5008360
BRGY. ANDAGAO, KALIBO
5600 AKLAN
ROXAS CITY MALL ROXAS ANNEX +63 (036) [email protected]
BLDG., ARNALDO BLVD., 5223839
BRGY. BAYBAY, ROXAS
CITY 5800 CAPIZ
MINDANAO SSS BLDG., J.P. LAUREL +63 (082) [email protected]
OPERATIONS AVE., BRGY. 20-B (POB.), 2223023
GROUP DAVAO CITY 8000 DAVAO
DEL SUR
MINDANAO SSS BLDG., CARMEN PATAG +63 (088) [email protected]
NORTH DIVISION ROAD, BRGY. CARMEN, 8583792
CAGAYAN DE ORO CITY
9000 MISAMIS ORIENTAL
BUTUAN RUDY TIU BLDG., A.D. +63 (085) [email protected]
CURATO ST., BRGY. RAJAH 2252153
SOLIMAN POB. (BGY. 4),
BUTUAN CITY 8600 AGUSAN
DEL NORTE
CAGAYAN DE SSS BLDG., CARMEN PATAG +63 (088) [email protected]
ORO ROAD, BRGY. CARMEN, 3503529
CAGAYAN DE ORO CITY
9000 MISAMIS ORIENTAL
CDO-LAPASAN GF, MARKET CITY & EAST +63 (088) [email protected]
BOUND INTEGRATED 8807024
TERMINAL, AGORA ST.,
BRGY. LAPASAN, CAGAYAN
DE ORO CITY 9000 MISAMIS
ORIENTAL
GINGOOG MORENO BLDG., DOÑA +63 (088) [email protected]
GRACIANA ST., BRGY. 22-A, 4277720
GINGOOG CITY 9014
MISAMIS ORIENTAL
ILIGAN MINDANAO SANITARIUM & +63 (063) [email protected]
HOSPITAL COLLEGE BLDG., 2212988
TIBANGA HIGHWAY, BRGY.
SAN MIGUEL, ILIGAN CITY
9200 LANAO DEL NORTE
OROQUIETA OROQUIETA TOWN +63 (088) [email protected]
CENTER, BRGY. CANUBAY, 5311210
OROQUIETA CITY 7207
MISAMIS OCCIDENTAL
807
OZAMIS GRANDWAY BLDG., DON +63 (088) [email protected]
ANSELMO BERNARD AVE., 5210441
BRGY. CATADMAN-
MANABAY, OZAMIS CITY
7200 MISAMIS OCCIDENTAL
SAN ALEXANDER BLDG., PUROK +63 [email protected]
FRANCISCO, IV, BRGY. HUBANG, SAN 9774905731
AGUSAN FRANCISCO 8501 AGUSAN
DEL SUR
SURIGAO PARKWAY BLDG., KM 2 +63 (086) [email protected]
LUNA, SURIGAO CITY 8400
SURIGAO DEL NORTE
TANDAG PIMENTEL BLDG., DONASCO +63 (086) [email protected]
ST., BRGY. BAGONG 2113718
LUNGSOD (POB.), TANDAG
CITY 8300 SURIGAO DEL
SUR
VALENCIA 2F, ROBINSONS PLACE +63 (088) [email protected]
VALENCIA, SAYRE 8280275
HIGHWAY, BRGY.
BAGONTAAS, VALENCIA
CITY 8709 BUKIDNON
MINDANAO SSS BLDG., J.P. LAUREL +63 (082) [email protected]
SOUTH 1 AVE., BRGY. 20-B (POB.), 2223148
DIVISION DAVAO CITY 8000 DAVAO
DEL SUR
BISLIG NATALIO PLAZA BLDG., +63 (086) [email protected]
ESPIRITU ST., BRGY. 8532334
MANGAGOY, BISLIG CITY
8311 SURIGAO DEL SUR
DAVAO SSS BLDG., J.P. LAUREL +63 (082) [email protected]
AVE., BRGY. 20-B (POB.), 2213575
DAVAO CITY 8000 DAVAO
DEL SUR
DAVAO-ILUSTRE GAISANO GRAND CITIMALL +63 (082) [email protected]
DAVAO, ILUSTRE ST., BRGY. 2242167
30-A, DAVAO CITY 8026
DAVAO DEL SUR
DIGOS REBECCA SY BLDG., LAPU- +63 (082) [email protected]
LAPU EXT., BRGY. ZONE 3 5537343
(POB.), DIGOS CITY 8002
DAVAO DEL SUR
MATI OLD NIA BLDG., LIMATOC +63 (087) [email protected]
ST., BRGY. MATIAO, MATI 3883754
CITY 8200 DAVAO ORIENTAL
808
PANABO DOOR 5, CENTINO BLDG., +63 (084) [email protected]
QUEZON BLVD., BRGY. STO. 6284037
NIÑO, PANABO CITY 8105
DAVAO DEL NORTE
TAGUM LEVEL 2, GAISANO GRAND +63 (084) [email protected]
MALL, APOKON ROAD, 4001035
BRGY. APOKON, TAGUM
CITY 8100 DAVAO DEL
NORTE
TORIL GF, GAISANO GRAND MALL- +63 (082) [email protected]
TORIL, SAAVEDRA ST., 2910156
BRGY. TORIL, DAVAO CITY
8025 DAVAO DEL SUR
MINDANAO SSS BLDG., MACAR +63 (083) [email protected]
SOUTH 2 HIGHWAY, BRGY. 5545754
DIVISION LABANGAL, GENERAL
SANTOS CITY 9500 SOUTH
COTABATO
COTABATO S.T. LIM HOLDINGS, INC. +63 (064) [email protected]
BLDG., MAKAKUA ST., 4218289
BRGY. POBLACION,
COTABATO CITY 9600 ARMM
GENERAL SSS BLDG., MACAR +63 (083) [email protected]
SANTOS CITY HIGHWAY, BRGY. 5545751
LABANGAL, GENERAL
SANTOS CITY 9500 SOUTH
COTABATO
KIDAPAWAN GF, ROMA BLDG., QUEZON +63 (064) [email protected]
BLVD., BRGY. POBLACION, 2783384
KIDAPAWAN CITY 9400
NORTH COTABATO
KORONADAL 2F, GAISANO GRAND MALL, +63 (083) [email protected]
GEN. SANTOS DRIVE, BRGY. 8220916
STO. NIÑO (BO. 2),
KORONADAL CITY 9506
SOUTH COTABATO
TACURONG GF & 2F, GENSAN AMICITIA +63 (064) [email protected]
REALTY DEVT. CORP. 4770164
BLDG., LAPULAPU ST.,
BRGY. POBLACION,
TACURONG CITY 9800
SULTAN KUDARAT
MINDANAO PHIDCO BLDG., VETERANS +63 (062) [email protected]
WEST DIVISION AVE., BRGY. CAMINO 9910118
NUEVO, ZAMBOANGA CITY
7000 ZAMBOANGA DEL SUR
809
DIPOLOG RAMOS BLDG., RIZAL AVE., +63 (065) [email protected]
BRGY. CENTRAL (POB.), 2122518
DIPOLOG CITY 7100
ZAMBOANGA DEL NORTE
IPIL CHIONG BLDG., BRGY. +63 (062) [email protected]
POBLACION, IPIL 7001 3332295
ZAMBOANGA SIBUGAY
PAGADIAN ANCAJAS BLDG., SANSON +63 (062) [email protected]
ST., BRGY. SAN 2141633
FRANCISCO, PAGADIAN
CITY 7016 ZAMBOANGA DEL
SUR
ZAMBOANGA PHIDCO BLDG., VETERANS +63 (062) [email protected]
AVE., BRGY. CAMINO 9930418
NUEVO, ZAMBOANGA CITY
7000 ZAMBOANGA DEL SUR
DMW BLAS F. OPLE BUILDING, +63 (02) [email protected]
ORTIGAS AVE., COR. EDSA 87261679
AVE., MANDALUYONG CITY
HONGKONG 14TH FLOOR UNITED (852) 3595- [email protected]

CENTER BUILDING 95 5357 or
QUEENSWAY, ADMIRALTY, 5358
HONG KONG, SAR
TAIPEI 2/F, CHANG HONG NEW ERA (+886) 02- [email protected]
BLDG. 55, 57 ZHOUZI 26588151 or
STREET (+886)
NEIHU DISTRICT, TAIPEI 976412464
CITY , TAIWAN
SINGAPORE LEVEL 16 (LOBBY B), # 12A, (65) 9639- [email protected]
13-14, DEVONSHIRE WING 5453 or (65)
TRIPLE ONE SOMERSET 9711-5453
BUILDING., SINGAPORE
238164
KAOHSIUNG [email protected]
BRUNEI [email protected]
MALAYSIA [email protected]
MACAU [email protected]
RIYADH ALRADEEF ST., AL SAFARAT, (+966) 5672- [email protected]
RIYADH 12512, SAUDI 46891
ARABIA
810
JEDDAH BLDG NO. 4663, FAJER (+966) 5385- [email protected]
STREET, AL REHAB 01047
DISTRICT 3,
P.O. BOX 4794 JEDDAH
21412, KSA
KUWAIT SABAH AL SALEM, BLOCK (+965) 6996- [email protected]
2, STREET 213, BUILDING 0266
NO. 256, STATE OF
KUWAIT
ABU DHABI W-48, STREET NO. 8, (+971) 02- [email protected]
SECTOR 2-23, PLOT 51 4465122 or
AL QUBAISAT, ABU DHABI, (+971) 56-
UAE 4614435
QATAR BLDG. NO. 24, AL JAWAAN +974 559- [email protected]
ST., 808, REGION 39, AL 15961
SADD, DOHA,
QATAR
DUBAI 2C ST. AL TWAR FOURTH (971) 5621- [email protected]
DUBAI, UNITED ARAB 23426
EMIRATES
BAHRAIN BLDG. 2186, ROAD 2755, BLK. (+973) 3539- [email protected]
327, ADLIYA MANAMA, 9658 or
KINGDOM OF BAHRAIN (+973) 3681-
9348
TEL AVIV [email protected]
AL KHOBAR [email protected]
OMAN [email protected]
JORDAN [email protected]
ROME VIA AURELIA 290A/294B (+3906) [email protected]
ROME ITALY 00165 5422-3720
MILAN VIALE STELVIO 71-VIA (3902) 4351- [email protected]

BERNINA 18, 20159 MILAN, 1953 or
ITALY (3938) 929-
57784
LONDON NO. 11 SUFFOLK STREET, (44207) 451- [email protected]

LONDON, SW1Y 4HG, 1830 or
UNITED KINGDOM (44208) 432-
9864
811
MADRID [email protected]
TORONTO 202 160 EGLINTON AVENUE (1416) 485- [email protected]

EAST, TORONTO, ONTARIO, 2999 /485-
CANADA M4P, 3B5 2888
CALGARY 1001 - 1ST ST., SE SUITE 100, (587)834- [email protected]
CALGARY AB T2G 5G3 3330
ALBERTA, CANADA
VANCOUVER WORLD TRADE CENTER (604) [email protected]
OFFICE COMPLEX 999 6411234
CANADA PLACE local 3275
SUITE 601 VANCOUV ER, BC
V6C 3E1, CANADA
LOS ANGELES EQUITABLE PLAZA +1-213- [email protected]
BUILDING 3435 WILSHIRE 4327402
BOULEVARD STE 550
LOS ANGELES, CA 90010
USA
NEW YORK 556 5TH AVENUE, NEW 1-646-684- [email protected]
YORK, USA 10036 3872
SAN FRANCISCO [email protected]
812
All HR Units
Office Address Contact

Information
OFFICE OF THE HEAD- Human 5/F SSS Building East Ave. 5233
Resource Management Group Diliman Quezon City
EVP Elvira Alcantara- Resare
OFFICE OF THE HEAD- Human 8/F SSS Building East Ave. 5461
Resource Services Division Diliman Quezon City
SVP Atty. Josefina O. Fornilos
Learning and Development 8/F SSS Building East Ave. 5470

Department Diliman Quezon City
DM III Filomena S. David
Organizational Planning and 8/F SSS Building East Ave. 5475

Staffing Depart Diliman Quezon City
Acting Head Melissa C. Ramirez
Employee Services Department 8/F SSS Building East Ave. 5481

Diliman Quezon City
DM III Atty. Marichelle L. Reyes
Performance Management and 8/F SSS Building East Ave. 6072

Employee Relations Department Diliman Quezon City
DM III Richard C. Aresta
813

Social Security System - CC - 2023 1st Edition

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Social Security System - CC - 2023 1st Edition

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In the pursuit of this policy, a social security program shall be developed

IV. Service Pledge:

SERVICES PAGE NO.

92. Change of Address/Contact Information through SSS Self-Service Express

REGISTRATION THROUGH THE CENTRAL BUSINESS PORTAL Processing Time

Procedure in Filing of Adjustment of SS Sickness Benefit through 7 days

Procedure in Filing of Maternity Notification (MN) through My.SSS 5 minutes

Procedure in Filing of Maternity Notification (MN) through Self-Service 5 minutes

Procedure in Filing of Adjustment of Maternity Benefit through 7 days

Procedure in Filing of Maternity Benefit Claim Application through 7 days

DISABILITY BENEFIT Processing Time

Filing of Disability Benefit Claim Application Through a Representative 15 days

Filing of EC Disability Benefit Filed Personally 15 days

Filing of EC Disability Benefit - Filed through a Representative 15 days

Filing of Disability Benefit Claim Application Through My.SSS 20 days

DEATH BENEFIT Processing Time

Procedure in the compliance with the Annual Confirmation of Pensioners 18 minutes

Filing of Funeral Benefit Claim Application through My.SSS 7 days

ANNUAL CONFIRMATION OF PENSIONER Processing Time

New Voluntary Provident Fund (WISP Plus) Processing Time

WISP Plus Enrollment 10 minutes and 6

Application for Non-ATM UMID Card 20 days

Application for Replacement of Non-ATM UMID Card 20 days

Releasing of Non-ATM UMID Card Replacement 8 minutes

Application for UMID ATM/Disbursement Card 20 days

Replacement of UMID ATM Disbursement Card for Member or 20 days

Online Certification of Salary Loan through My.SSS 1 minute and 41

Online Certification of Maternity Benefit Claim through My.SSS 17 seconds

Online Submission of MN through My.SSS for Employers 1 minute and 33

Creation of PRN/AMS Billing – Create Partial Contribution Collection 4 minutes and 9

Creation of PRN/AMS Billing – Uploading of Contribution Collection 2 minutes and 59

Creation of PRN/AMS Billing – Create Contribution Collection List 5 minutes and 46

Creation of PRN/AMS Billing – Create Contribution Collection List using 16 seconds

TEXT SSS AND SSS MOBILE APPLICATION Processing Time

Downloading of the SSS Mobile Application 1 minute

Registration to My.SSS through the SSS Mobile Application 4 minutes

Inquiry on the List of Document Requirements through the SSS 1 minute

Inquiry on Member Information through the SSS Mobile 50 seconds

Inquiry on the Status of Sickness Claim Information, Maternity Claim 1 minute

Submission of Maternity Notification through the SSS Mobile Application 1 minute

Application of Salary Loan through the SSS Mobile Application 2 minutes

Inquiry of Contributions through the SSS Mobile Application 1 minute

Generation of PRN through the SSS Mobile Application 1 minute

SELF-SERVICE EXPRESS TERMINALS (SETs) Processing Time

Change of Address/Contact Information through SETs 66 seconds

Submission of SET Feedback 23 seconds

Submission of MN through SETs for SE/VM/OFW 1 minute and 16

Change of My.SSS Employer Account Password 36 seconds

SSS E-CENTERS Processing Time

Accessing My.SSS services at the E-Center 5 minutes

Request for Resetting of Password and Recovery of User ID to 3 minutes

Request for Resetting of Password and Recovery of User ID to 4 minutes

Updating of Employer Profile through the E-Center 7 minutes

BRANCH SUPPORT SERVICES DEPARTMENT

Filling of Request for Information (RFI) on the

Filing of Request for Punchlist Inspection/

Processing of Monthly Billing/s of Janitorial