APP USER GUIDE

TABLE OF
CONTENTS
SPLASH SCREEN 1
SIGN UP 2
MENU 4
SETTINGS 5
RECIPES 6
PROFILES 7
MAIN SCREEN 10
TIMERS 16
FAQS 18
WARRANT & SUPPORT 27
 SPLASH SCREEN

SPLASH SCREEN

SIGN UP
# DESCRIPTION

Continue with Facebook

1 Create an account using your
current Facebook Profile
1
Continue with Google
2
2 Create an account using your
current Google Profile
3
Continue with Apple
3 Create an account using your
current Apple ID 4

Sign up with email

4 Create an account using your email
address

1
 SIGN UP

SIGN IN
# DESCRIPTION

Continue with Facebook

1 Create an account using your
1
current Facebook Profile
2
Continue with Google
2 Create an account using your
3 current Google Profile

Continue with Apple

4 3 Create an account using your
current Apple ID

Sign in with email

4 Continue into application using your
email address

FINDING YOUR GRILL

Please enable Bluetooth on this device prior to selecting ADD NEW
GRILL. Once selected the user will be prompted to allow GMG
PRIME to use your location.

2
 LOCATION
Please select either ALLOW ONCE Or ALLOW WHILE USING
APP. Selecting DON’T ALLOWZLOOSUHYHQW\RXIURP¿QGLQJD
nearby grill.

Once location has been turned on select ADD NEW GRILL. The
will begin searching for a GMG PRIME grill to connect to.

Select the GMG Prime using the 8 digit pin on the back of the grill.
,I\RXDUHXQDEOHWR¿QG\RXUJULOOSOHDVHFKHFNWKDW\RXUJULOOLV
turned on and your Bluetooth enabled on your phone.

3
 MENU
DISPLAYED IS A LIST OF ALL FUNCTIONS
AVAILABLE TO USER FROM MENU BAR

Click EDIT GRILLSWRPRGLI\DQGUHRUJDQL]H\RXUJULOOV7KHQFOLFNRQWKHPENCIL icon to DELETE

or RENAME a connected grill.

If you DELETEDJULOO\RXZLOOKDYHWRUHFRQQHFWWRXVHLWLQWKHIXWXUH

You can also RENAME a grill whatever you want to make it more recognizable.

2QFHDOOFKDQJHVKDYHEHHQPDGHVHOHFWSAVE CHANGES to save your preferences.

4
 1

5
RECIPES

The recipe section lists some of our team’s favorite tried-and-true recipes.

7KHUHFLSHVSDJHLQFOXGHVWKUHHZD\VWR¿QGDWDVW\PHDO<RXFDQXVHD
FDWHJRU\WKHVHDUFKEDURUFDWHJRU\VHDUFK7RH[SORUHUHFLSHVFOLFNDQ\
image for meals within that category.

,I\RXDOUHDG\NQRZZKDW\RX¶UHORRNLQJIRUVLPSO\WDSWKHSEARCH
RECIPES bar and enter a keyword.

)RUDPRUH¿OWHUHGVHDUFKSLFNDFDWHJRU\LFRQEHIRUHVHDUFKLQJ7KLVZLOO¿OWHU
\RXUVHDUFKZLWKLQDVSHFL¿FFDWHJRU\

2QFH\RXKDYHIRXQGWKHUHFLSH\RXDUHORRNLQJIRUVLPSO\WDSWKDWUHFLSHIRU
detailed instructions.

6
 PROFILES MENU
View and build custom GMG PRIMEJULOOSUR¿OHVXQGHUWKH
PROFILES MENU(DFKSUR¿OHLQFOXGHVVWHSVWKDWWHOO\RXUJULOO
KRZWRFRRNWKHIRRG6DYLQJDSUR¿OHOHWV\RXFRRNDPHDOWKH
same way each time.

FEATURED TAB
1HHGLQVSLUDWLRQ":H¶YHIHDWXUHGRXUIDYRULWHSUR¿OHV7U\XVLQJWKH
SEARCH PROFILESER[WRQDUURZGRZQ\RXUVHDUFK

2QFH\RX¿QGDVXLWDEOHSUR¿OHWDSLWWRHQWHUDQGJHWVWDUWHG

MY PROFILES
The MY PROFILESSDJHLQFOXGHVDOOWKHSUR¿OHV\RX¶YHPDGH
RUDGGHGWR\RXUDFFRXQW)URPWKLVSDJH\RXFDQFUHDWHQHZ
SUR¿OHVHGLWH[LVWLQJRQHVVKDUHWKHPZLWKIULHQGVRUVWDUWWKHPIRU
your meal.

&DQ¶W¿QGZKDW\RXQHHG"8VHWKHSEARCH PROFILES bar to

narrow your search.

7
$IWHU\RXVHOHFWDSUR¿OH\RXFDQVWDUWLWRQ\RXUGMG PRIMEJULOO2SHQLQJDSUR¿OHUHYHDOVWKLVSDJH

8
 EDITING MY PROFILES
From the PROFILESSDJHFOLFNWKHEDIT icon in the upper-right
FRUQHUWRPDQDJH\RXUSUR¿OHV

EDIT
When you tap EDITWZRPRUHRSWLRQVZLOOEHPDGHDYDLODEOHWR\RXADD STEP will create an additional
VWHSDWWKHERWWRPRI\RXUSUR¿OH6LPSO\DGGGRILL TEMP and STOP ATLQWKHSRSXSGLDORJXHER[$GG
more details by tapping TAP HERE TO WRITE INSTRUCTIONS.

7RUHPRYHDVWHSVLPSO\WDSWKHSHQFLOLFRQQH[WWR67(3)URPWKHSRSXSGLDORJXHFOLFNDELETE.

2QFHDOODOWHUDWLRQVKDYHEHHQFRPSOHWHGWDSWKHSAVE button in the upper-right corner to save your

SUR¿OHV

9
 The main screen will display details about the GMG PRIME grill you
KDYHFRQQHFWHGWR\RXUSUR¿OH

7RWRJJOHEHWZHHQJULOOVWDSRQWKHMENU button in the top right

corner.

)URPKHUH\RXFDQVHOHFWDQHZJULOO

You can also view which grills are currently connected and
UXQQLQJLQGLFDWHGE\WKHGREEN (connected) or RED (not
connected) indicators. Select the grill you want to view on the main
screen

10
 :KHQ\RXVHOHFWDJULOO\RXZLOOUHWXUQWRWKHPDLQVFUHHQZKHUH
you can edit the grill settings.

To use your GMG PRIME grill in LOCAL MODEFRQQHFWLWWRWKH

app using Bluetooth. Begin by tapping CONNECT on the main
screen. The app will start searching for your grill. If the grill is
XQDEOHWRFRQQHFWSOHDVHGRXEOHFKHFNWKDW\RXUJULOOLVWXUQHG
on and Bluetooth is enabled on your device. If further problems
DULVHSOHDVHUHDFKRXWWRFXVWRPHUVXSSRUWSERVER MODE grills
connect automatically.

2QFHDJULOOLVFRQQHFWHGWDSWKHPOWER button in the upper-right

corner. The grill will start in whatever mode you pick.

INCLUDED MODES
GRILL MODE
8VHGRILL MODE for everyday grilling. It can reach temperatures
up to 550°F

PIZZA MODE
The Pizza Attachment is required to use this mode. DO NOT
operate grill at a higher set temperature than 350°F (176°C) with
the pizza attachment installed.

COLD SMOKE
COLD SMOKE is for temperatures between 70°F and 90°F. Cold
VPRNLQJLQIXVHVIRRGZLWKWKHGLVWLQFWLYHVPRN\ÀDYRUZHORYHZKLOH
using minimal heat.

11
 $IWHUFKRRVLQJDPRGHVHOHFWPOWER and tap SET. This allows
you to set the current running temperature of your GMG PRIME
grill.

FLASH
FLASHZLOOFDXVH\RXUSKRQHÀDVKOLJKWWRÀDVKZKHQDVWHSKDV
EHHQFRPSOHWHG,IWKHGHYLFHLVQHZWKHDSSZLOODVNIRU
SHUPLVVLRQWRXVHWKHÀDVKOLJKW

12
 PROBE 1 & 2
Every GMG PRIME grill comes with a temperature probe
attachment. This attachment connects to the front panel of your
GMG PRIME grill and weaves into the grill. The probe can then be
inserted into the food.

The current temperature of a probe appears on the app. Some

JULOOVKDYHWZRSUREHVODEHOHGP1 and P2

P1
Plug in ¼-inch (Quarter-Inch) Jack Connected thermometer to the
PROBE 1 input on the front panel of GMG PRIME.

P2
Plug in ¼-inch (Quarter-Inch) Jack Connected thermometer to the
PROBE 2 input on the front panel of GMG PRIME.

HEAT MONITOR GRAPH

You can also view these temperatures over time with the HEAT
MONITOR GRAPH. This data gives you a morecomplete view of
your food’s cooking journey.

8VHWKHFILTER RANGE button to zoom in on a narrower piece of

the cooking process.

13
 CONFIGURE
7RJHWWKHPRVWDFFXUDWHUHDGLQJXVHWKHCONFIGURE page
WRFDOLEUDWH\RXUSUREHV)URPKHUH\RXFDQDGMXVWWKHFOLPDWH
slider and tweak the readings to get more precise results.

UPDATE
The UPDATE page lets you install the latest GMG PRIME
¿UPZDUHIRUDVPRRWKHUPRUHVHFXUHH[SHULHQFH

,I\RXGRQ¶WOLNHWKHQHZDSSRUKDYHWURXEOHJHWWLQJLWWRZRUN
you can revert back to the old app using the DOWNGRADE TO
LEGACY FIRMWARE button

14
 TEMPERATURE ADJUSTMENT
Select TEMPERATURE ADJUSTMENT to calibrate your
FRQWUROOHUDQGDGMXVW\RXUWHPSHUDWXUH8VLWWRFRPSHQVDWHIRU
any innacuracies in third party equiptment. It works best once the
temperature has stabilized.

FAN MODE
(YHU\WLPH\RXWXUQRIIWKHJULOOLWHQWHUVIDQPRGHWRFRROGRZQ

15
TIMERS
7 9
1
2 3 4 5 6 8

# DESCRIPTION

Timers Tab
1
Press to access the Timers screen

2 Add Timer

Play Button
3
Starts stopwatch. Pause button appears when pressed

4 Reset Stopwatch

Pause Timer
5
Toggle timer

Set Button
6
Opens popup to set timer

7 Adjust Minutes

8 Adjust Seconds

9 Set Timer

16
 7RDGGDQHZWLPHUFOLFNWKHADD TIMEREXWWRQDQGVHOHFWDGXUDWLRQWKDWZRUNVIRU\RX7KHQ
click SET to save. Add as many timers as needed to keep track of your meal.

Each saved timer includes a stopwatch and a timer. Press the PLAYEXWWRQWRVWDUWWKHVWRSZDWFK
and press the RESETEXWWRQWRVHWLWEDFNWR]HUR2WKHUZLVHWKHVWRSZDWFKZLOOFRXQWXSZDUGV
7KHWLPHURQWKHRWKHUKDQGZLOOFRXQWGRZQWRZDUG]HUR8QOHVVQRWL¿FDWLRQVDUHWXUQHGRIIWKH
app will alert you when the timer is complete.

To delete a TIMERWDSWKHXORFDWHGDWWKHWRSOHIWFRUQHURIHDFKWLPHU<RXZLOOEHDVNHGWRFRQ¿UP
before deleting.

To RENAME TIMERWDSWKHSHQFLOLFRQORFDWHGDWWKHWRSULJKWFRUQHURIHDFKTIMER. This will

GLVSOD\DSRSXSGLDORJDOORZLQJ\RXWRDOWHUWKHWLWOH7DSSAVE and the name will change.

17
CREATING AND MANAGING ACCOUNT:
HOW DO I CREATE AN ACCOUNT USING MY EMAIL?
When opening the GMG PRIMEDSSOLFDWLRQIRUWKH¿UVWWLPH\RXZLOOEHGLUHFWHGWRWKHPDLQORJLQVFUHHQ7RFUHDWHDQ
account using your email address please tap the SIGN UP button highlighted in green. This will redirect you to the sign up
page where you will select the account creation method you would like to opt into. Select SIGN UP WITH EMAIL

2QFHVHOHFWHG\RXZLOOEHSURPSWHGWRHQWHULQ\RXU(PDLO$GGUHVVDQG3DVVZRUGWRFUHDWH\RXUDFFRXQW

HOW DO I CREATE AN ACCOUNT USING MY SOCIAL MEDIA?

When opening the GMG PRIMEDSSOLFDWLRQIRUWKH¿UVWWLPH\RXZLOOEHGLUHFWHGWRWKHPDLQORJLQVFUHHQ7RFUHDWHDQ
account using your email address please tap the SIGN UP button highlighted in green. This will redirect you to the sign
up page where you will select the account creation method you would like to opt into. Select either CONTINUE WITH
FACEBOOKCONTINUE WITH GOOGLERUCONTINUE WITH APPLE

2QFHVHOHFWHG\RXZLOOEHSURPSWHGZLWKDSRSXSGLDORJER[JXLGLQJ\RXWKURXJKWKHFRQWLQXDWLRQIRUWKLVSURFHVV

HOW DO I RESET MY PASSWORD?

,I\RXZRXOGOLNHWRUHVHW\RXUSDVVZRUGIRUDQ\UHDVRQ¿UVWWDSWKHPHQXEXWWRQLQWKHWRSOHIWVLGHRIWKHVFUHHQ)URP
the menu that appears then click on SETTING. Once there tap CHANGE PASSWORD which will bring up the option to
update your password.

HOW CAN I RECOVER MY LOST PASSWORD?

If you have lost your password and are unable to access your account from the main login screen please tap on I
ALREADY HAVE AN ACCOUNT. From there tap on SIGN IN WITH EMAIL and at the bottom of the form you have the
option to tap FORGOT PASSWORD?; this will pull up a new screen that allows you to enter the email you initially created
your account with. You will be sent an email with a reset code which you will need to place in the reset password form..

DO I NEED AN ACCOUNT TO CONNECT TO MY “GMG PRIME”?

1RLWLVQRWPDQGDWRU\IRU\RXWRKDYHRUFUHDWHDQDFFRXQWWRFRQQHFWWRRURSHUDWH\RXUJULOO%XWWDNHQRWHWKDW\RXZLOO
miss out on functionality that your GMG PRIME is capable of.

WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT?

Creating a GMG PRIME account will allow you access to added features of your GMG PRIME that are not available to
\RXLI\RXDUHRSHUDWLQJWKHJULOODVDQRQORJJHGLQXVHU,I\RXGHFLGHQRWWRFUHDWHDQDFFRXQWIHDWXUHV\RXZLOOPLVVRXW
DUHFUHDWLQJDQGPDQDJLQJSUR¿OHVVDYLQJDGGHGJULOOVDQGVHUYHUPRGHZLOODOVREHXQDYDLODEOHWR\RXDVDQRQORJJHG
LQXVHU7HPSHUDWXUHORJJLQJLVDOVRXQDYDLODEOHWR\RXLQVHUYHUPRGHVRWKDWEHLQJGHDFWLYDWHGDVDXVHU\RXZLOOORVH
historical information on how your grill is cooking.

18
APP CONNECTIVITY:
WHAT IS MY GRILL’S WIFI PASSWORD?
<RXUJULOO¶VSDVVZRUGLVWKHJULOO¶VVHULDOQXPEHUDQGVKRXOGEHFKDUDFWHUVLQVRPHFDVHV\RXUVHULDOQXPEHULVRQO\
FKDUDFWHUV\RXZLOOQHHGWRDGG00WRWKHIURQWRIWKHVHULDOQXPEHULQRUGHUWRFRQQHFW,I\RXKDYHD:L)LUHWUR¿WERDUG
your serial number/password will be printed on the front of the digital control board below the power button and on a white
sticker on the back of the digital control board.

HOW CAN I RESET THE WIFI MID COOK?

,I\RXUJULOOGLVFRQQHFWVIURPWKHDSSDQG\RXKDYHWRUHVHWWKHERDUGWKHTXLFNHVWZD\WRJHWEDFNXSWRWHPSLVWR
E\SDVVVWDUWXSPRGHZLWKDKRWVWDUW7RGRWKLVVWDUWWKHJULOOOLNH\RXQRUPDOO\ZRXOGDQGZKHQ\RXVHHLWSURJUHVVLQJ
WKURXJKVWDUWXSPRGHKROGWKHXSEXWWRQXQWLOWKHJULOOH[LWVVWDUWXSPRGHDQGGLVSOD\VWKHLQWHUQDOWHPSHUDWXUHRIWKHJULOO

HOW DO I RESET MY WIFI CONTROLLER?

1. Switch the grill off using the ON/OFF switch.
2. Hold the FOODEXWWRQGRZQ7KHQVZLWFKWKHJULOOEDFNRQZKLOHFRQWLQXLQJWRKROGFOOD button for about 15 seconds.
7KH/&'3DQHOZLOOEHJLQWRFRXQWXSIURPWR5HOHDVHWKHFOOD button. Then wait for the Display to show OFF
on the LCD Panel
4. Give your grill about 30 seconds to reboot the wireless chip to begin broadcasting the GMG Network again.
9LGHRKWWSV\RXWXEHN%[UY72L2,

HOW DO I CONNECT TO THE GMG NETWORK?

)URPWKH+RPHVFUHHQ\RXUL3KRQH6HOHFWSETTINGS.
1H[W6HOHFWWIFI and turn it on.
3. Locate the GMG_DB_***1HWZRUNWKH/DVWQXPEHUVRIWKHQHWZRUNQDPHZLOOPDWFKWKHODVWQXPEHUVRQ\RXU61
2QFH9HUL¿HG\RXFDQVHOHFWWKH1HWZRUNDQGHQWHUWKHSDVVZRUG
<RXU*ULOO¶V3DVVZRUGWKHJULOO¶V6HULDO1XPEHUDQGVKRXOGEHFKDUDFWHUVLQVRPHFDVHV\RXUVHULDOQXPEHULVRQO\
FKDUDFWHUV\RXZLOOQHHGWRDGG00WRWKHIURQWRIWKHVHULDOQXPEHULQRUGHUWRFRQQHFW,I\RXKDYHD:L)L5HWUR¿WNLW
your password will be printed below the power button on the digital control board or on white label on the back of the
digital Control board.
5. Once you have entered your password you can press connect and your grill will connect to your phone.
1H[W\RXFDQODXQFKWKH*UHHQ0RXQWDLQ*ULOOV$SS)URPWKHHOME screen you can press the CONNECT button in
the top left-hand corner. You are now connected to your grill and ready to control it in Point to Point Mode.

HOW DO I SET UP WIFI MODE?

1. First get connected to your grill in Point-to-Point mode via the GMG network. Make sure you press the “connect” button
so you’re connected to the grill.
1H[WQDYLJDWHWRWKHSETTINGS screen and press WIFI MODE to begin the process of switching the grill from Point-to-
Point mode to local WiFi mode.
3. Select your home network from the drop down menu and enter the password for the network. You can push the SHOW
PASSWORDER[WRYHULI\\RXW\SHGLQ\RXUSDVVZRUGFRUUHFWO\7KHQSUHVVWKHCONNECT button to begin the local WiFi
connection process.
4. The app will tell the grill to disable it’s GMG network and connect to your home network. You will see your phone
disconnect from the GMG network and go to 4g. Then your phone should connect to your home network. If it does not

19
GRWKLVDXWRPDWLFDOO\JRLQJLQWR\RXUSKRQH¶VVHWWLQJVDQGFRQQHFWEDFNWR\RXUKRPHQHWZRUN7KHFRQQHFWLRQSURFHVV
takes about 2 minutes to complete before the grill is accessible by the application.
2QFH\RXKDYHOHWPLQXWHVJRE\RSHQWKH*UHHQ0RXQWDLQ*ULOOVDSSOLFDWLRQDQGSUHVVCONNECT. The app will
VHDUFKWKHQHWZRUNIRUQHZJULOOVRQFHLW¿QGVLWZLOOFRQQHFWDQG\RXDUHUHDG\WRFRQWUROWKHJULOOIURP\RXUKRPHQHWZRUN

HOW DO I TROUBLESHOOT WIFI MODE?

If you’re encountering issues with your WiFi connection

CAN I CONNECT MULTIPLE PHONES TO MY GRILL?

1R\RXFDQRQO\KDYHRQHSKRQHKRRNHGXSDWDWLPH:KHQDQHZGHYLFHFRQQHFWVLWZLOONLFNRIIWKHRWKHUSKRQH7KH
grill is active on the last device that connected to it. If you connect with your phone then afterwards your wife connects
ZLWKKHUSKRQHKHUSKRQHZLOOWDNHRYHUFRQWURORIWKHJULOO

HOW DO I SET UP SERVER MODE?

1. Connect to the grill in WiFi mode.
2QFHFRQQHFWHGLQ:L)LPRGHKHDGRYHUWRWKH6HWWLQJVVFUHHQDQG\RXZLOOVHHDEXWWRQWKDWVD\VSERVER MODE
(The SERVER MODE button will replace the WiFi mode button once you are connected)
3UHVV6HUYHU0RGHEXWWRQFRQ¿UP\RXUQHWZRUNDQGJLYHWKHDSSDERXWVHFRQGVWRFRQQHFWWRWKH*0*
Servers.
9LGHR85/KWWSV\RXWXEH*K*/-OR

WHAT IS THE SERVER MODE INDICATOR LIGHT?

On the front of the digital control board is a small red led light (above green buttons and below Temp Display). When you
FRQQHFWWKHJULOOLQWRVHUYHUPRGHWKLVUHG/('ZLOOUHPDLQOLWDVORQJDVWKHJULOOLVFRQQHFWHGWRWKHVHUYHU,I\RXQRWLFH
WKH/('LVQRORQJHUOLWDQG\RXGLGQRWUHPRYH\RXUJULOOIURPVHUYHUPRGHWKHJULOOKDVORVWLWVFRQQHFWLRQ

WHAT HAPPENS IF SERVER MODE DISCONNECTS?

,IWKHJULOOIDLOVWRFRQQHFWWRWKHVHUYHURUGLVFRQQHFWVIURPWKHVHUYHULWZLOODWWHPSWWRUHFRQQHFWXSWRWLPHVHYHU\
VHFRQGV,ILWIDLOVWRUHFRQQHFWDIWHUWULHVDERXWPLQXWHVLWZLOOUHYHUWWR:L)LPRGHRU33PRGHGHSHQGLQJRQLILW¶V
able to detect if it’s a client on your WiFi. Similarly if the grill is disconnected from WiFi mode it will attempt to reconnect up
WRWLPHVDQGUHYHUWWR33PRGHLIXQVXFFHVVIXO

,IWKHJULOOVWLOOGRHVQRWFRQQHFWLWPD\KDYHIDOOHQEDFNWR3RLQWWR3RLQWPRGH,IWKLVKDSSHQVRSHQWKH:L)LVHWWLQJV
RQ\RXUSKRQHDQGFKHFNWRVHHLIWKHJULOOLVEURDGFDVWLQJDQHWZRUN,ILWLVVWDUWWKHFRQQHFWLRQSURFHVVRYHU,ILWLVQRW
EURDGFDVWLQJWKHQHWZRUN\RXZLOOKDYHWRGRDERDUGUHVHW

,IDXWRUHYHUWLVGLVDEOHGWKHJULOOZLOOFRQWLQXHWRWU\WRUHHVWDEOLVKLWVODVWFRQ¿JXUDWLRQXQWLOUHVHW7KLVFDQEHKHOSIXOIRU
less reliable internet connections.

WHY WON’T MY GRILL START IN SERVER MODE?

You must be connected to your WiFi network to start the grill in server mode.

HOW DO I KEEP NOTIFICATIONS FROM REPEATING IN SERVER MODE?

7RDGMXVWQRWL¿FDWLRQVIURPWHPSHUDWXUHWDUJHWVDQGSUR¿OHVWHSVKHDGWRWKH6HWWLQJVVFUHHQLQWKHDSSDQGVHOHFW
REPEAT NOTIFICATIONS&KRRVHEHWZHHQ6LQJOHRU5HSHDWQRWL¿FDWLRQV
20
UPDATE/APP MANAGEMENT FAQ:
HOW DO I CHECK THE GRILL’S FIRMWARE?
1. Switch the grill off using the ON/OFF switch.
2. Hold the UPEXWWRQGRZQ7KHQ3OXJWKH*ULOOLQZKLOHFRQWLQXLQJWRKROGWKHUP button for about 15 seconds.
3. The LCD Panel will Display the version number.
9LGHR85/KWWSV\RXWXEHN%[UY72L2,

HOW DO I UPDATE MY GRILL’S FIRMWARE?

9LGHR/LQNKWWSV\RXWXEHN%[UY72L2,

WHAT IF I NEED TO DOWNGRADE TO LEGACY FIRMWARE?

Within the application please navigate to the grill’s main page. Once there tap on MORE and then tap on UPDATE. This
LVZKHUH\RXZLOOEHDEOHWRPDQDJHZKDW¿UPZDUHYHUVLRQ\RXDUHXVLQJ,I\RXZRXOGOLNHWRGRZQJUDGH\RXU¿UPZDUH
YHUVLRQWDSRQDOWNGRADE TO LEGACY SOFTWARE this will initiate the process on the connected grill to downgrade
\RXU¿UPZDUHYHUVLRQ

WHAT’S THE BEST WAY TO MANAGE MULTIPLE GRILLS?

Once you have multiple GMG PRIME Grills added to your account it is a good idea to begin labeling with locational
information or who it is owned by. By tapping MENU will list all available and added grills associated to your account. By
tapping the EDIT GRILLSWH[WDWWKHWRSULJKWRIWKHPHQXZLOODOWHUWKHOLVWRIJULOOVDQGGLVSOD\DVPDOOSHQFLO%\WDSSLQJ
on the pencil will allow you to either DELETE or RENAME you can update the title of your grill. On the right site you will
see icons indicating the ability to reorder your list but tapping up or down up can move them to the desired location.

GRILL FAQ:
HOW DO I TURN MY GRILL ON?
With every GMG PRIME purchase you will receive an AC to DC power converter which will plug directly into a traditional
wall outlet. There is a separate cable that plugs into the AC to DC power converter that will end with an automobile
DX[LOLDU\SRZHURXWOHW<RXZLOOWKHQORFDWHWKHDX[LOLDU\SRZHUVRFNHWRQWKHEDFNLQWKHJULOO3OXJJLQJWKLVLQWRWKHGMG
PRIMEZLOOJLYHSRZHUWZRWKHJULOO/RFDWHGRQWKHIURQWRIWKHJULOO\RXZLOO¿QGDSRZHUWRJJOHVZLWFKÀLSSLQJWKLVZLOOWXUQ
the grill ON/OFF.

HOW TO CONNECT THE TEMPERATURE PROBES?

With every GMG PRIME purchase you will receive two DIGITAL MEAT PROBE - CHOICE 110V. Both of these cables use
a 1/4-inch (Quarter-Inch) Jack Connector to connect to the controller on the front of your GMG PRIME. The two slots titles
PROBE 1 and PROBE 2 on the front of the controller relay to the application which will be titled P1 and P2

WHAT IS THE BEST HEIGHT OF MY CHIMNEY CAP?

:HXVHWZR¿QJHUZLGWKVDVDJHQHUDOUXOHIRUFDSKHLJKW,I\RXDUHH[SHULHQFLQJDQ\WHPSHUDWXUHRUFRPEXVWLRQUHODWHG
LVVXHVUDLVH\RXUFDSXSDOOWKHZD\WRJLYH\RXUJULOOHQRXJKVSDFHWRUHOHDVHH[KDXVW

7RDGMXVWORRVHQWKHQXWDWWKHEDVHRIWKHVFUHZWKHQDGMXVWWKHQXWRQWKHWRSRIWKHFKLPQH\FDSHLWKHUXSRUGRZQ

21
Tighten the set screw to secure in place.
WHY IS MY GRILL RUNNING HOTTER THAN I HAVE IT SET TO?
2IWHQWLPHV\RXUKHDWVKLHOGZLOOJHWSRVLWLRQHGWRRIDUWRWKHOHIWZKLFKGHÀHFWVWRRPXFKKHDWWRWKHULJKWVLGHRI\RXU
JULOO7KLVPDNHVLWLPSRVVLEOHIRU\RXUWKHUPDOVHQVRUWRJHWSURSHUUHDGLQJVDQGZLOOFDXVH\RXUJULOOWRUXQDWDKLJKHU
temperature than it displays. Simply reposition your heat shield further to the right to correct this issue.

7KLVDOVRPLJKWKDSSHQRQDKRWGD\VLPLODUWRKRZ\RXUFDUFDQEHKRWWHULQVLGHWKDQLWLVRXWVLGH7KHJULOOQHHGVWR
SURGXFHHQRXJKKHDWWRNHHSWKH¿UHJRLQJDQGUDUHO\RQKRWDQGZLQG\GD\VWKHLQVLGHWHPSHUDWXUHPD\H[FHHGWKHVHW
temperature. Opening the lid for a few minutes at a time will normally solve this issue.

MY GRILL DIDN’T LIGHT. WHAT HAPPENED?

Possible causes (you may see an FAL message when this occurs):

7KHUHFRXOGEHWRRPXFKDVKLQWKH¿UHER[:DLWXQWLOLWFRROVRIIDQGFOHDQRXWWKHDVK

3HOOHWVPD\KDYHRYHU¿OOHGWKH¿UHER[1HYHUWXUQWKHJULOORIIDQGRQUHSHDWHGO\DVWKLVZLOO¿OOWKH¿UHER[ZLWKSHOOHWV7KH
LJQLWHUFDQQRWOLJKWWKHSHOOHWVXQOHVVDLUFDQÀRZIUHHO\WKURXJKWKHFRPEXVWLRQFKDPEHU

Combustion fan was not operating. Check to make sure the fan blades turn freely and that it runs on Cycle 2 of the 0-1-
VHTXHQFH5HSODFHLIQHFHVVDU\

7KH¿UHER[FRXOGEHHPSW\EHFDXVHWKHDXJHUKDVQRWIHGSHOOHWVLQWRLW5HIHUWRMY AUGER IS JAMMING under the

troubleshooting tab.

,IWKHUHLVQRDVKEXLOGXSWKHIDQVZRUNSURSHUO\DQGIUHVKSHOOHWVDUHIHHGLQJLQ\RXULJQLWHULVRXWDQGWKHJULOOZLOO
require a replacement igniter.

Link to shop (https://greenmountaingrills.com/parts/)

HOW MANY PELLETS WILL MY GRILL USE?

Lbs. per hour*

Davy Crockett: 0.3-2.0

Daniel Boone: 0.5-2.5
Jim Bowie: 0.75-3.0

'HSHQGVRQDPELHQWWHPSHUDWXUHZLQGKRZRIWHQWKHOLGJHWVRSHQHGDQGFORVHGDQGRWKHUYDULDEOHV

WHY DON’T MY 3RD-PARTY THERMOMETERS MATCH THE TEMPERATURE DISPLAYED ON

MY CONTROLLER?
Food cooks by three methods:
CONDUCTION: food heats by contact with a hot surface such as the grate on the grill or a pan.
CONVECTION: hot air molecules bounce around inside the grill cavity and barrage the food.
RADIATION:LQIUDUHGUD\VLI\RXXVH*0*¶VRSHQÀDPHWHFKQRORJ\KHDWWKHIRRG

22
The grill’s thermal sensor retrieves data from inside the grill. The computer on the control panel analyzes the data and
UHVSRQGVE\DGMXVWLQJWKHDLUÀRZLQVLGHWKHJULOODQGWKHSHOOHWÀRZLQWRWKH¿UHER[+HUH¶VWKHFUX[WKHGDWDJDWKHUHGE\
the PK100 platinum sensor can be erratic. Think about all of the things that affect this data – the cover being opened and
FORVHGZLQGFROGIRRGJUHDVHVSODWWHULQJRQWKHGULSWUD\KXPLGLW\DOWLWXGHDQGHYHQKRZOHYHOWKHJULOOLVZKLFKFDQ
DIIHFWSHOOHWÀRZLQWRWKH¿UHER[±JUDYLW\6RWKHFRPSXWHUUHFHLYHVDOORIWKLVGDWDDYHUDJHVLWRYHUWLPHDQGSURYLGHV
a reasonably accurate display of the overall temperature inside your grill. This is why an instant air temperature reading
IURPDUGSDUW\SURGXFWVXFKDV0DYHULFNGRHVQRWUHDOO\SURYLGHPXFKXVHIXOLQIRUPDWLRQ<RXUIRRGFRRNVDVZH¶YH
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portion of the total space inside the grill cavity. It does not tell you the whole picture. A reading from one cubic millimeter of
a cavity in which there are about 83 million cubic millimeters is not a microcosm of the cavity temperature.

WHY IS MY GRILL TEMPERATURE DIFFERENT FROM LEFT TO RIGHT?

Many factors affect the left-to-right temperatures inside the grill. Prevailing winds may cool down one quadrant of the grill.
Outside air temperature may require more air infusion from the combustion fan in order to maintain the set temperature.
Cold food on one side or the other may produce lower temperatures in that area. This phenomenon would happen in any
EUDQGRISHOOHWJULOOLQVSLWHRIZKDWWKHLUPDUNHWLQJGHSDUWPHQWVZRXOGKDYH\RXEHOLHYH)RUWXQDWHO\*UHHQ0RXQWDLQKDV
a solution in its movable heat shield.

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side to side.

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Some people still feel more comfortable using instant readings from an instrument such as a Maverick than with the
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to the left (makes the Maverick’s display’s read hotter) or to the right (makes it cooler.) These are small changes to get
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to what the grill is reading.

Make small changes of about 1/8” to get accurate adjustments.

DO I HAVE TO USE GREEN MOUNTAIN PELLETS?

)HGHUDOODZSURKLELWVVXFKDUHTXLUHPHQW:HGRKRZHYHUUHFRPPHQGWKDW\RXXVHRXUVWRPD[LPL]HWKHSHUIRUPDQFH
RI\RXUJULOO,I\RXFKRRVHWRXVHRWKHUSHOOHWVSOHDVHXVHRQO\IRRGJUDGHKDUGZRRGJULOOLQJSHOOHWV'RQRWXVHVRIWZRRG
SHOOHWVVRPHRIWKHPFRQWDLQSKHQROVWKDWZLOOEHKDUPIXOWR\RXUKHDOWK

SHOULD I LINE MY GREASE BUCKET WITH FOIL?

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WHAT ARE THE TEMPERATURE RANGES FOR EACH GREEN MOUNTAIN GRILL MODEL?
7RWDO5DQJH))RQWKH'DY\&URFNHWW

POPULAR DESIGNATIONS:
Smoke: 150-220 F
Barbecue: 225-275 F
23
5RDVW)
Grill: 380-475 F
Sear: 480-500 F (550F on the Davy Crockett)

DO GREEN MOUNTAIN GRILLS HAVE A ROTISSERIE ATTACHMENT?

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URWLVVHULHVW\OHFRRNLQJZLWKRXWH[WUDHTXLSPHQW

HOW SHOULD I TURN OFF MY GRILL?

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)5HOHDVHWKHEXWWRQDQGSUHVVLWDJDLQWRHQWHUFAN mode. The grill will power itself down after the FAN mode has
HQGHG$WWKDWWLPH\RXPD\XVHWKH212))VZLWFKWRFXWSRZHUWRWKHJULOO

HOW SHOULD I STORE PELLETS?

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CAN I GRILL IN THE RAIN?

We do not recommend using our grills in the rain because of their electrical components.

HOW CLOSE TO THE HOUSE CAN I USE MY GRILL SAFELY?

Do not use your grill with less than 3’ (36”) clearance from any combustible object or surface.

DO YOU OFFER A THERMAL BLANKET FOR MY GRILL TO LOWER PELLET CONSUMPTION IN

THE WINTER?
Yes we make thermal blankets for all models.
$FFHVVRULHV85/KWWSVJUHHQPRXQWDLQJULOOVFRPDFFHVVRULHV

HOW OFTEN SHOULD I CLEAN MY GRILL?

We recommend about every large bags of pellets. A shop vac will do the trick. Always make sure the grill is cool. Vacuum
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HOW LONG DOES IT TAKE MY GRILL TO COOL DOWN?

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HOW LONG SHOULD IT TAKE MY GRILL TO REACH 500°F?

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HOW LONG IS MY WARRANTY?

GMG’s limited warranty is 2 years. Click here to read about our warranty. Click here to register your grill.
85/2QHKWWSVJUHHQPRXQWDLQJULOOVFRPSURGXFWVZDUUDQW\
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WHERE CAN I BUY A GREEN MOUNTAIN GRILL?

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24
WHERE CAN I BUY GREEN MOUNTAIN PELLETS?
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WHAT ARE THE DIMENSIONS AND WEIGHTS OF THE INDIVIDUAL GRILL MODELS?
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CAN I HOT START MY GRILL?

If you lose power to your GMG PRIME and need to hot-start your grill simply hold the RED button on the front of the
CONTROL PANEL on your GMG PRIME Grill. This will restart the heating element in your grill and start re-logging the
temperature within the GMG PRIME application.

HOW DO I MANUALLY IGNITE GMG PRIME?

9LGHR85/KWWSV\RXWXEH7DN$19+508

GRILL USE FAQ:

HOW CAN I TELL WHICH TEMPERATURE PROBE IS P1 AND P2?
On the front of the controller you will view two 1/4-inch (Quarter-Inch) Jack ports labeled PROBE 1 and PROBE 2.
Plug those into the front of the grill and run the cables into the grill and insert them into what you would like to have the
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screen will display the current temperature of the Probes you have plugged into the grill.

HOW DO I START A PROFILE?

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SELECT GRILL PROFILE. You can also tap on the menu which will display a PROFILES tab; these both go to the same
place. Tapping either of these will redirect you to the PROFILES page.

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MY PROFILES tab. Tap on START PROFILE which will then double check if you are in fact connected to a GMG PRIME
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,I\RXKDYHQRWDOUHDG\FRQQHFWHGDJULOOGRVREHIRUHWU\LQJWRVWDUWDSUR¿OH

HOW TO SET MULTIPLE TIMES?

:LWKLQWKHPDLQVFUHHQRIWKHVHOHFWHGJULOO\RXZRXOGOLNHWRVHWDWLPHUIRUWDSTIMERS. At the bottom of this screen tap
the ADD TIMER which will add an additional timer to the grill you are using.

PROFILE FAQ:
HOW DO I BEGIN A PROFILE?
7KHUHDUHPXOWLSOHZD\VWRVWDUWDSUR¿OH)URPWKHPDLQGLVSOD\RIWKHFXUUHQWO\VHOHFWHGJULOOWDSWKHEXWWRQODEHOHG

25
SELECT GRILL PROFILE. You can also tap on the menu which will display a PROFILES tab; these both go to the same
place. Tapping either of these will redirect you to the PROFILES page.

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MY PROFILES tab. Tap on START PROFILE which will then double check if you are in fact connected to a GMG PRIME
JULOODQGZLOOWKHQEHJLQWRSUHSDUH\RXUJULOOZLWKWKH3UR¿OHLQVWUXFWLRQV

AM I ABLE TO EDIT A FEATURED PROFILE?

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HOW DO I ADD A PROFILE?

Once navigated to the MY PROFILES section of the PROFILES page tap the plus sign in the bottom right. This will begin
WKHSURFHVVWRDGGDQHZFXVWRPSUR¿OH

HOW DO I EDIT A PROFILE?

Once navigated to the MY PROFILES section of the PROFILES page tap on the PROFILE you would like to edit. Tap the
EDITEXWWRQRQWKHWRSULJKWRIWKHVFUHHQ7KLVZLOODOORZ\RXWREHJLQHGLWLQJ\RXUFXVWRPSUR¿OH

CAN I SEND A PROFILE TO OTHERS?

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\RXWRVKDUHWKHSUR¿OHZLWKRWKHUV

RECIPES FAQ:
CAN I SAVE RECIPES FOR A FASTER SEARCH?
At this point you are not able to save recipes for faster search.

HOW CAN I FIND ALL RECIPES UNDER A SPECIFIC CATEGORY?

Once you navigate to the RECIPESSDJHWDSRQHLWKHUWKHLPDJHFDUGVRIWKHFDWHJRU\\RXZRXOGOLNHWRYLHZRU\RXZLOO
VHHDVFUROODEOHLFRQEDUWDSSLQJRQWKHVHZLOODVZHOOGLVSOD\DOOUHFLSHVXQGHUDVSHFL¿FFDWHJRU\

26
 WARRANTY & SUPPORT
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greenmountaingrills.com/warranty-registration
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IT T
ED W ARRAN LLC (dba Green Mountain Grills) will replace or repairDWLWVVROHRSWLRQDQ\GHIHFWLYH*UHHQ
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Green Mountain Grills has not received payment.

THIS W$55$17Y GIVES <2863(&,),&/(*$L 5,*+76:+,&+0$Y VA5<)5206TATE TO STAT(3529,1&(

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BEST &86720(56(59ICE IN 7+(,1'8675<.
For assembly and general operation instructions, check out:
C USTOME R greenmountaingrills.com/new-grill-owners
SUPPORT
For troubleshooting and service tips, check out:
greenmountaingrills.com/support

GRILL SUPPORT APP SUPPORT

Call 1.800.603.3398 - Option 1 Call 1.800.603.3398 - Option 15
Hours 8 am - 6 pm PST M - ) 9 am - 6 pm PST Sat - Sun Email [email protected]
(Closed on major holidays) Hours 10 am - 6 pm PST M - ) 9 am - 5 pm PST Sat
(Closed on Sundays and major holidays)
Contact Us: Toll Free 1.800.603.3398
Green Mountain Grills LLC. Phone 530.347.9167
316 California Ave. Suite 1065 Fax 530.347.9710
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27
© 2021 GMG Products LLC - AOO5LJKWV5HVHUYHG
FOLLOW THE
GMG NATION
STAY IN TUNE WITH WHAT YOUR FELLOW BACKYARD
PITMASTERS ARE PREPPING FOR THEIR WEEKEND SMOKE WITH
#GMGNATION #GREENMOUNTAINGRILLS #GMGPRIME

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