T-SB-0023-15 Rev1 May 12, 2015

Torque Converter Flex Lock-up Shudder

Service
Category Drivetrain

Section Automatic Transmission/Transaxle Market USA

Applicability

YEAR(S) MODEL(S) ADDITIONAL INFORMATION

2013 – 2015 RAV4

REVISION NOTICE

August 31, 2017 Rev1:

• Applicability has been updated to include 2015 model year RAV4 vehicles.

• Production Change Information has been added.

• The Parts Information section has been updated.

Any previous printed versions of this bulletin should be discarded.

Introduction

Some 2013 – 2015 model year RAV4 vehicles may exhibit a brief shudder intermittently while
driving under light loads between approximately 25 and 50 mph. The torque converter and Engine
Control Module/ECM (SAE term: Powertrain Control Module/PCM) logic have been modified to
reduce the possibility of this condition from occurring. Follow the Repair Procedure below to address
this condition.

Production Change Information

This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL PLANT ENGINE DRIVETRAIN PRODUCTION CHANGE EFFECTIVE VIN

2WD 2T3YFREV#EW130367
TMMC
AWD 2T3RFREV#EW229031
2WD JTMZFREV#FJ029905
RAV4 Takaoka 2AR-FE
AWD JTMRFREV#FJ017776
2WD JTMZFREV#FD046577
Shokki
AWD JTMRFREV#FD108434

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Torque Converter Flex Lock-up Shudder

Production Change Information (Continued)

MODEL PLANT ENGINE DRIVETRAIN PRODUCTION CHANGE EFFECTIVE VIN

2WD JTMZFREV#E5019116
RAV4 Tahara 2AR-FE
AWD JTMBFREV#E5030707

Warranty Information

OP CODE DESCRIPTION DRIVETRAIN TIME OFP T1 T2

TC1502 R & R Torque Converter Clutch and 2WD 6.7 32000-73011

9B 50
TC1503 Reprogram ECM (PCM) Engine AWD 7.3 32000-06050

APPLICABLE WARRANTY
• This repair is covered under the Toyota Powertrain Warranty. This warranty is in effect for
60 months or 60,000 miles, whichever occurs first, from the vehicle’s in-service date.

• Warranty application is limited to occurrence of the specified condition described in

this bulletin.

Parts Information

PART NUMBER
PLANT DRIVETRAIN PART NAME QTY
PREVIOUS NEW

89661-0R070
2WD 89661-0R380 89661-0R382
89661-0R381
TMMC
89661-0R080
AWD 89661-0R390 89661-0R392
89661-0R391 Computer, Engine Control –
89661-42K50 (ECM/PCM)
2WD 89661-42U30 89661-42U32
Shokki/ 89661-42U31
Takaoka/
Tahara 89661-42K60
AWD 89661-42U40 89661-42U42
89661-42U41

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Torque Converter Flex Lock-up Shudder

Parts Information (Continued)

PART NUMBER
PART NAME QTY
PREVIOUS NEW

32000-73011
04004-48106 Converter Assy Kit, Torque 1
32000-06050
5.4 U.S. qts.
00289-ATFWS ATF WS
(5.1 liters)
90521-78004 (2WD ONLY) 1
Ring, Hole Snap (for Drive Shaft Bearing Bracket)
90521-75002 (AWD ONLY) 1
90119-10461 Bolt (for Drive Shaft Bearing Bracket Setting No. 1) 2
90080-17238 Nut (for Front Axle Shaft) 2
90468-14016 Clip 1
17451-0D150 Gasket, Exhaust Pipe, No. 1 1
90917-A6002
1
(TMMC Vehicles ONLY)
90917-06078 Gasket, Exhaust Pipe, No. 2
(Shokki/Takaoka/Tahara 1
Vehicles ONLY)
43425-07040 Ring Hole Snap (for Front Driveshaft, LH) 1
00451-00001-LBL Authorized Modification Labels 1

NOTE
• The ECM (PCM) should NOT be replaced as part of the Repair Procedure.

• Authorized Modification Labels may be ordered in packages of 25 from the Materials

Distribution Center (MDC) through Dealer Daily – Parts – Dealer Support Materials Orders.

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Torque Converter Flex Lock-up Shudder

Required Tools & Equipment

REQUIRED EQUIPMENT SUPPLIER PART NUMBER QTY

Techstream 2.0* TS2UNIT

Techstream Lite ADE TSLITEPDLR01 1
Techstream Lite (Green Cable) TSLP2DLR01

NOTE

• Only ONE of the Techstream units listed above is required.

• Software version 12.20.024 or later is required.

• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.

• Use Techstream or an approved J2534 interface to perform flash reprogramming updates.

Visit techinfo.toyota.com for more information regarding J2534 reprogramming.

* Essential SST.

REQUIRED PARTS FOR ENGINE SUPPORT BAR** PART NUMBER QTY

No. 1 Engine Hanger 12281-36020 1

No. 2 Engine Hanger 12282-36021 1
91552-81025
Bolt 1
91552-81040

** These items are to be used with the Engine Support Bar (SST P/N 00002-ESUPPT-01), and MUST be ordered
through NAPO.

REQUIRED MATERIAL QUANTITY

Toyota Genuine Adhesive 1324, Three Bond 1324, or Equivalent As Needed

0.43 – 0.52 qts.
Toyota Genuine Differential Gear Oil LT API GL-5, SAE 75W-85 (AWD ONLY) (0.40 – 0.50 liters,
0.36 – 0.44 Imp. qts.)

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Torque Converter Flex Lock-up Shudder

Required Tools & Equipment (Continued)

SPECIAL SERVICE TOOLS (SST) PART NUMBER QTY

GR8 Battery Diagnostic Station* 00002-MCGR8 1

Transmission Fill System* 00002-11100-02 1
Crankshaft Pulley Holding Tool* 09213-54015-01 1
Companion Flange Holding Tool* 09330-00021 1
Engine Support Bar* 00002-ESUPPT-01 1

* Essential SST.

NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.

Calibration Information

CALIBRATION ID
MODEL DRIVETRAIN ENGINE
PREVIOUS NEW

342B5000
Main 342N5000
RAV4 2WD 342N5100 342N5200 / 54204200
54204000
Sub
54204100
342G3000
Main 342N6000
RAV4 AWD 342N6100 342N6200 / 54205200
54205000
Sub
54205100

Repair Procedure

1. With the vehicle at operating temperature, confirm the condition described in the Introduction.
Is there a brief shudder intermittently present while driving under a light load between
25 – 50 mph?

NOTE
The condition will be most noticeable prior to an upshift.

• YES — Continue to step 2.

• NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.

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Torque Converter Flex Lock-up Shudder

Repair Procedure (Continued)

NOTICE
Be sure to follow the procedure below in the order provided to prevent contamination of
previously cleaned parts.

2. Drain the ATF from the transaxle by removing the drain plug.
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:
• 2013 – 2015 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Automatic Transaxle Fluid: Replacement”
3. Remove and replace the torque converter.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 – 2015 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Automatic Transaxle Assembly: Removal”
4. With the transaxle installed in the vehicle, remove the transaxle oil pan.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 – 2015 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Valve Body Assembly: Removal”
5. Remove and discard the two oil pan magnets and clean the inside of the oil pan by wiping it
off with a clean cloth ONLY.

NOTICE
Do NOT use ANY chemical cleaners to clean the inside of the oil pan.

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Repair Procedure (Continued)

6. Install four NEW magnets as shown. Figure 1. Magnet Installation Locations.

7. Reinstall the oil pan using a NEW oil pan gasket.

Refer to TIS, applicable model and model year Repair Manual:
• 2013 – 2015 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Valve Body Assembly: Installation”
8. Reinstall the drain plug using a NEW drain plug gasket and refill the transaxle with ATF.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 – 2015 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Automatic Transaxle Fluid: Replacement”

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Repair Procedure (Continued)

9. Check for the Authorized Modifications Label affixed to the vehicle in the location
shown below. Confirm if the ECM (PCM) calibration has been updated.

Is the calibration ID listed the latest ECM (PCM) calibration?

• YES — Go to step 12.
• NO — Continue to step 10.
Figure 2. Location of Authorized Modifications Label for 2013 – 2015 RAV4

Replacement ECM (PCM) Part Number 4 Date Completed

1 (i.e., 89661-0R382)
5 This SB Number
2 New Calibration ID(s) (i.e., 54204200 )
3 Dealer Code

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Repair Procedure (Continued)

10. Flash reprogram the ECM (PCM).

NOTE
• The GR8 Battery Diagnostic Station MUST be used in Power Supply Mode to maintain
battery voltage at 13.5V while flash reprogramming the vehicle.

• For details on how to use the GR8 Battery Diagnostic Station, refer to the
“GR8 Instruction Manual” located on TIS,
Diagnostics – Tools & Equipment – Battery Diagnostics.

Follow the procedures outlined in Service Bulletin No. T-SB-0012-13, “Techstream ECU Flash
Reprogramming Procedure,” and flash the ECM (PCM) with the NEW calibration file update.
11. Install the Authorized Modifications Label.
A. Using a permanent marker, enter the following information on the label:
• ECM part number [Refer to the Parts Information section for the NEW PART NUMBER]
• Calibration ID(s) [Refer to the Calibration Information section for the NEW
CALIBRATION ID]
• Dealer Code
• Repair Date
• Change Authority [This bulletin number]
B. Affix the Authorized Modifications Label to the vehicle at the location shown in Figure 2.
The Authorized Modifications Label is available through the MDC, P/N 00451-00001-LBL.
12. Perform the Techstream ECT Reset Memory Utility and test drive the vehicle to confirm the repair.

© 2017 Toyota Motor Sales, USA