• Well-Known Office Suite (MS office, G-suit) • Programming skills (C, Python) • A + and Networking
• Communication Skills • Presentation Skill MR. KHANT HTET ZAW • Problem Solving and Analyzing Abilities • Time Management B.E(Hons:)Electronic and Communication Engineering
SUMMARY WORKING EXPERIENCE
Electronic and Communication Engineering Graduate, with experience of capstone Senior Technical Support at KBZ Bank Call Center project work in IIIT-B, India. Proven IT [ March 2022 – Till now] support technician skilled in customer Responsibilities service and ticketing systems. Capable of • Handle 24/7 urgent cases of Call Center operation, mastering new technologies, hardware- including internet access issues, google services, related works, and cooperative projects to Microsoft office, Window errors, mobile device errors for deliver an effective result. Possess good all work-related software and applications. • Work with IT team, Network team, Cyber Security team social skills and adaptability to any and able to follow instruction. workplace and situation. • Repair laptops, pc’s, printers and network cables. • Onboarding & Offboarding internal system to new/leaving EDUCATION employees. B.E (Hons :) Electronics and Communication • Make presentation and training to internal employees Engineering, [2015 – 2021] when the new systems and features are launched. Myanmar Institute of Information Technology • Share Monthly reports to management team to show overall performance and the technical failures. (MIIT), Mandalay, Myanmar A CERTIFICATES INTERNSHIP EXPERIENCE A+ and Networking Coumputer University, Monywa Machine Learning in Smart Home Comfort Management CCNA(200-301) Capstone Project at International Institute of Information Loop Avoidance Technology, Bangalore, India. [Dec 2019 – Mar 2020] Technical Support Fundamentals Coursera Gain exposure with the Internet of Things and various types of Machine Learning Systems. Created an android Cyber Threat Intelligence Foundation arcX-Cyber Security Training application that takes the Received Signal Strength Indicator (RSSI) values from Wi-Fi. Classifying RSSI values and data getting from sensors with the Support Vector CONTACT Machine (SVM) method. Gain knowledge with the basic PHONE: +95 9970376170 concept of AI classification and detection. LINKEDIN: https://www.linkedin.com/in/khant- htet-z-2356b6117/ EMAIL: [email protected]
