Valerie Schilling

VALERIE A.
SCHILLING
[email protected] | 925.899.0413 | linkedin.com/in/valeriehuberschilling12
Accomplished professional leader with over 18 years’ experience in all sectors of workforce solutions,
recruiting, contingent workforce, operations, project management, business development and
implementation within the MSP/Staffing industry. Extensive team leadership and overall
program/project management possessing strong business acumen to provide strategic solutions and
efficiencies to clientele. Strong background managing all operations, and business development
teams, as well as implementing solutions within internal and external technologies, compliance,
reporting and an overall deep understanding around contracts, resulting in full management of
RFP’s/RFI’s. Always engaged in the revolving contingent workforce ecosystem, learning, teaching,
and providing best practices, identifying gaps, and providing an overall best in class total talent
solution.
AREAS OF EXPERTISE
MSP Program and Project Management | Operations Management | Implementation Management

RFI’s/RFP’s | Contract Management | P&L Management |Change Management
Process Improvement |Business Development
MSP Program Management/Total Talent Management

• Provide strategic direction and leadership within Global & US based contingent workforce
MSP programs inclusive of; relationship management, business development, operations,
implementation, end to end set up of Payroll, RPO, SOW, Staffing, IC, and all
operations/processes holistically. Team leadership, mentoring, coaching, performance
management, and succession planning.
• Industries: Healthcare, Entertainment, Information Technology, Pharmaceutical, Social Media
o Project & Program Management: North America, Canada, and Global (EMEA, APAC,
LATAM)
o Implementation of global MSP programs via various VMS platforms
▪ Manage process changes post implementation, rebuild, and restructure VMS
platform in accordance with global compliance requirements and program
process requirements
▪ Accurately diagnose program/organization issues, develop solutions, and
implement action plans
o Ability to drive a timeline and deliver stakeholder requirements. Critical and strategic
thinking, problem solving, analytical and decision-making skills
o Interface with all levels of stakeholders, managers, and staffing partners to stay within
process/contract compliance and ensure daily alignment with contractual
requirements and SLA’s
o Manage supply & demand as well as financial goals based on forecasting from stake
holders to ensure delivery commitments intersect
o P&L reporting, creation of reports as needed to help identify opportunities for cost
savings and to analyze market trends by locations, cost centers/departments
o Produce monthly temporary and permanent staffing SLA & KPI scorecards and
detailed data reports for key stakeholders to maintain monthly performance statistics
for entire global program, provide summary of performance
o Team management, mentoring and empowering in an MSP/VMS and
staffing/recruiting “total talent workforce” environment
Staffing Firms – Recruiting, Sales, and Operations Management
• Full management of MSP Divisions, within staffing & recruiting, inclusive of managing and
hiring of business development teams. Coach, motivate and inspire all team members to
always be a “best in class” partner to our “customer.” Full cycle recruiting, client service
management, vendor/supplier management, and strategic thinking/planning.
Categories: Accounting/Finance, IT/Engineering, Clinical/Healthcare, Creative/Marketing,
Admin/Clerical, Professional Services, HR, Sales
o Ownership of Business Development team across US regions/territories
o Manage RFP/RFI processes, extensive business proposal writing skills and creativity
in developing and communicating solutions
o Management of U.S. Account Managers, within new and existing clients
o Set up of operations teams and end to end recruiting process management in US and
India
PROFESSIONAL EXPERIENCE
Cross Country Healthcare, Virtual (RIF/position elimination) September 2021- July 2022
Regional Vice President Program Management
• Responsible for direct oversight and management for two of the top twenty healthcare
hospital systems across the nation.
o Primary MSP provider, contingent staffing
o Travel RN’s, Allied and Locum HCP placements ($200M + spend)
• Developed and cultivated system-wide relationships with key facility stakeholders, from
staffing office to C-Suite, to ensure excellent service delivery and customer satisfaction
based around MSA
• Fostered a team environment focused on client satisfaction, through implementation of best
practices which measured around performance and service delivery
• Created operational efficiencies based around each client’s overall needs, regionally and
within each facility, to support over 190 client sites
o Built playbooks/SOP’s for operationally sound support, to help PMO team and
Account Managers, to standardize processes and efficiencies
• Assisted internal teams build out billing/invoices, aging reports to become more efficient to
meet the clients’ expectations
o Use of different technologies to pull supportive, concise reports
• Brought in a new $120M contract under Allied
• Delivered market trends, industry analysis and competitive data to CNO’s and staffing
offices across both programs to help create and foster a collaborative, good stewardship
relationship
• Grew baseline business and introduced new revenue streams
Vertisystem, Inc. Fremont, CA (supplier partner) December 2018- September 2021

Sr. Vice President Strategic Accounts - Diversity & Inclusion | Global MSP Division
• Overall global responsibility for MSP | Contingent Workforce | Strategic Accounts Division
& Team
• Full responsibility for completion of all RFP’s and RFI’s (across organization, globally)
• Manage the US Business Development team as well as strategize (teach and motivate) built
full Sales Academy for offshore Inside sales team to support US regional model
o Best practices, tools, templates, grammar, and communication teachings
• Manage Account Managers (in US) and Recruiters (offshore), help to establish and drive day-
to-day operations and strategic development of recruiting/delivery team(s) onshore and
offshore across all the “differential and dynamic” clients
• Attend all industry conferences, NMSDC, WBEC and SIA/CWS
Previous FTE & Contract Positions

• Netpace, Inc. San Ramon, CA | Vice President, Strategic Accounts| October 2017
December 2018
• AgileOne | San Francisco Bay Area, CA | Sr. Director, Client Services (On-Site at Pacific Gas
& Electric) - Feb 2017 – October 2017| $250M Spend (resigned due to family member
health)
• KellyOCG | Foster City, CA| Director, Global Operations (On-Site at Gilead Sciences) |
August 2016 – Feb 2017| $450M Global Spend
• Collabera, Inc. | San Ramon, CA| West Regional, Strategic Accounts, BDM | October 2014
– August 2016
• Yoh, Day & Zimmerman | San Mateo, CA| Director, Operations MSP (On-Site at SCEA/Sony
PlayStation) | November 2013 – October 2014 | $60M Spend
• ZeroChaos | Menlo Park, CA | Sr. Global Program Manager | (On-Site at Facebook) |
October 2012 – November 2013 | $180M Global Spend
• Pontoon/Adecco Solutions | Mountain View, CA | Global Program Manager | (On-Site at
Google) - February 2011 – October 2012 | $350M Global Spend
• The Ascent Services Group | Recruiting Manager, Account Executive | September 2010-
February 2011
• Category One | Procurement/Operations Manager | April 2010- September 2010
• Resource Partners | Director of Sales | December 2009- April 2010
• Robert Half International, Inc. | Pleasanton, CA | Major/Strategic Accounts
• Manager, Major/Strategic Accounts Services Group July 2005 – November 2009
(promotion)
• Account Service Manager November 2004 – July 2005
CORE COMPETENCIES
Tech Savvy: SME/Extensive expertise, working knowledge within VMS (SaaS) and ATS systems (e.g.,
Salesforce, Fieldglass/SAP, Peopleclick, IQNavigator, Beeline, ProUnlimited WAND, WorkforceLogic,
Bullhorn, ShiftWise, B4Health, JobDiva, Provade, and Workday
Web based e-procurement tools: set up of RFI/RFP’s within Ariba, Scout RFP, and Jaggaer
Intermediate knowledge of Microsoft Office: Windows 10, MS Word, Microsoft Office, Excel,
OneNote, Outlook, Power Point, SharePoint
AWARDS, CERTIFICATIONS & LEADERSHIP

Global Adecco Annual Achievement Award: Best International Account Award- Google Program
Team- 2011
Kerr Hill Inc. - Managers Performance Program Certification- October 2007
Robert Half International - Nominated for RHI’s Circle of Excellence Management and Leadership
award in multiple categories 2005, 2006, 2007 and 2008
EDUCATION
Diablo Valley College, Pleasant Hill CA – 1989-1991
Studied Psychology and Journalism
Valerie Schilling | [email protected] | Dec 2022

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VALERIE A.

MSP Program and Project Management | Operations Management | Implementation Management

MSP Program Management/Total Talent Management

Vertisystem, Inc. Fremont, CA (supplier partner) December 2018- September 2021

Previous FTE & Contract Positions

AWARDS, CERTIFICATIONS & LEADERSHIP

Valerie Schilling | [email protected] | Dec 2022

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