Context & Interested Parties

Interested Parties are those stakeholders who receive your products or services, who may be impacted by them, or those parties who may otherwise have a significant interest in your organization. Use this template to document
any external and internal issues relevant to your organization's operational purpose and strategic direction that may affect its ability to achieve the intended result of the quality management system.

Also, use this table to map out and understand the expectations of relevant interested parties and how you plan to deal with their requirements through the quality management system. The interested party groups, although not
exhaustive, are representative of many industries.

This information should be retained as a strategy or tactical planning document to underpin your organization’s policies and to provide a road map to achieve future goals.

4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4

Ref. Priority Relevance Power
External Issues Internal Issues Interested Party Interested Party Requirements Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R)
Requirements documented by the contract Monthly Business Ops Meeting Order/Quote Fulfilment
Impact on future business
1 Customer perception Current customer 4 4 16 Kept satisfied Manage closely Customer process None Customer feedback and
Achieving revenue targets
Kept informed Increase repeat orders satisfaction
Supplier performance evaluation report and auditing
Impact on priority and quality of build
Defined procurement frequency and quantity
3 Too few qualified suppliers Suppliers 3 4 12 Yes None Procurement & Supply
On-time payment Review cost of build based on required/requested material
Supply goods and services on time
specs

Good benefits package/fair Pay

Monthly Business Ops Meeting
Safe and healthy environment
Outside competition for Auditing
2 Job performance Employees 3 3 9 Keep informed Yes None Human Resources
recruitment Appraisals
Working time arrangements
Employee feedback
Substitution of hazardous substances

Provide information on storage locations of hazardous

Potential health and safety incident within our Information on hazardous materials on site, and materials, data regarding composition of fuels, oils and other
Fire services and local emergency response
premises information on internal emergency response capabilities hazardous materials
Potential incident or threat agencies Facilities, Operations,
4 3 2 6 relating to the environment and OHS Yes None
external to our premises Emergency Response
Potential environmental incident within our Hazard and aspect assessment
Workers and contractors
premises Access requirements and emergency procedures
Worker and contractor training and competence

ECHA – European Chemical Agency Compliance with regulations, accurate and timely
Licence/permit compliance and reporting, compliance with Manage as a compliance issue, Compliance Obligations &
5 Specific legislation/regulations Level of compliance EPA – Environment Protection Agency 2 2 4 reporting, technical data and expertise, analysis of None
emission limits see procedure Legal Requirements
HSE – Health & Safety Executive business impacts and input into consultations

6 2 1 2

7 1 1 1

8 0

9 0

10 0

11 0

12 0

13 0

14 0

15 0

16 0

17 0
 4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4
Ref. Priority Relevance Power
External Issues Internal Issues Interested Party Interested Party Requirements Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R)

18 0

19 0

20 0

21 0

22 0

23 0

24 0

25 0

26 0

27 0

28 0

29 0

30 0

31 0

32 0

33 0

34 0

35 0

36 0

37 0

38 0

39 0
 4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4
Ref. Priority Relevance Power
External Issues Internal Issues Interested Party Interested Party Requirements Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R)

40 0

41 0

42 0

43 0

44 0

45 0

46 0

47 0

48 0

49 0

50 0

51 0

52 0

53 0

54 0

55 0

56 0

57 0

58 0

59 0

60 0

61 0
 4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4
Ref. Priority Relevance Power
External Issues Internal Issues Interested Party Interested Party Requirements Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R)

62 0

63 0

64 0

65 0

66 0

67 0

68 0

69 0

70 0

71 0

72 0

73 0

74 0

75 0

76 0

77 0

78 0

79 0

80 0

81 0

82 0

83 0
 4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4
Ref. Priority Relevance Power
External Issues Internal Issues Interested Party Interested Party Requirements Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R)

84 0

85 0

86 0

87 0

88 0

89 0

90 0

91 0

92 0

93 0

94 0

95 0

96 0

97 0

98 0

99 0

100 0
Interested Parties Scoring Matrix

Priority of Interested Party (Effects on decisions)

Power (Effects of influence) = Priority x Relevance
No Minor Some Major
importance importance importance importance

Not relevant 1 2 3 4

Relevance of
Minor relevance 2 4 6 8
Interested Party
(Effects on
Influential 3 6 9 12
activities)

Significantly relevant 4 8 12 16

Power of Interested Party (Effects on decisions)

Score
Description Strategy Objectives

Monitor
1 to 3 Low relevance with low importance Detect opportunities from growing interest
interest

Low relevance with high

4 to 6 Keep satisfied Build interest, monitor for changes
importance

Keep
7 to 11 High relevance with low importance Maintain interest, monitor for changes
informed

High relevance with high Manage

12 to 16 Maintain support, monitor for changes
importance closely