@ - [email protected] # - 8003992363 CERTIFICATIONS & TRAINING EXPERIENCE LEAN SIX SIGMA (2019 ) Happiest Minds 2021- Ongoing CERTFICATION Lead Business Analyst Benchmark Six Sigma • Engage with Product Owners, professional services, stakeholders OSHAS 18001:2007 (INTERNAL & business users at different levels for one of the BIG 4 AUDITOR TRAINING ) companies to understand Compliance business needs • Responsible for developing product specifications, outlining BSI Training Academy (2019) comprehensive requirements, and managing both the product roadmap and the scheduling of releases. • Trained on PSPO • Utilized data-driven methodologies to conduct advanced analytics, create impactful visualizations, and employ Business Certification Course Intelligence (BI) tools for extracting actionable insights that • Trained on PSM on informed strategic decision-making across the organization. Certification course • Worked closely with Product Management/business teams to create and maintain a product backlog according to business value or ROI. SKILLS • Acted as the primary point of contact for all stakeholders (e.g., customers, partners, executives, and other departments) on matters related to the product. • MICROSOFT POWER BI • Led a team of business analysts in documenting client • TABLEAU requirements and implementing all parts of the product lifecycle, serving as the liaison between clients and team to ensure • JIRA alignment with goals. • MICROSOFT AZURE DEVOPS • Used DevOps Tools to track iterative development, creating, • SQL SERVER tracking issues/product impediments, and tracking the burndown and progress status for the teams. • MICROSOFT SSMS • OrgVue Major Clients Served • Service Now • SERVICE NOW • AIRTEL • DELOITTE • IBM MAXIMO • JIO • BEST BUY • INCOME TAX INDIA • BSNL • SALESFORCE CRM • CBRE • MINISTRY OF DEFENCE • VODAFONE • AIRTEL PAYMENTS EDUCATION EXPERIENCE Post Graduation Program Indus Towers LTD 2016- 2021 in Management Business BUSINESS MANAGER to COO & PROCESS EXCELLENCE MENTOR Leadership • Responsible for key performance indicators of Business Heads (KPIs) (2015 – 2016) reporting to the COO School of Inspired Leadership • Performed competitive analysis to identify market share estimates - SOIL, Gurgaon and track market movements. • Guided process owners in metrics, project selection, and project BCA in Computer Science management for Six Sigma projects • Drove Cost Saving Project on “Competency development on Safety ITS, Ghaziabad (2007 – 2010) of Field Personnel” • Work closely with CEO’s office in driving CEO’s Strategic Project on ‘ZERO Incident at Site’ • Drove the Project on automating the reporting of ‘Incidents from Sites’ which helped in the increase of 60% of reporting from Sites INTERNSHIP • Process Improvement: Enabled TQM principle, govern processes & drafted documents that led to achieving Deming Prize, 2018 in the TAMANA NGO, NEW DELHI Service sector. • Provided Incident analysis, Program customization, Training (2015 – 2016) • Responsible for preparing a ‘National Dashboard’ for Senior Management • Led a fundraising • Delegate project tasks based on junior staff members’ strengths, campaign resulting in a skill sets, and experience total collection of 0.8 Mn INR Infosys LTD 2010 - 2015
• Developed programs to SENIOR SOFTWARE Executive / BUSINESS ANALYST
promote an NGO brand • Collaborating with internal and external stakeholders to gather CAR DEKHO (2015 – 2016) project requirements • Tracking project timelines, deliverables, and budget • Conducted the competitor management analysis for the top 20 target • Managed all aspects of Software Design, Testing, and IT operations in Telecom, M-commerce, E-commerce & Income cities Developed an Tax Solutions domain incentive checklist for the • Drove IT operations to achieve all major deployments and sales team, P&L format & releases for the Mobile Wallet app • Handled the deployment, onboarding, configuration automated the same for management, auditing, and demos of an application developed increased process efficiency as part of an Integrated Application Maintenance project • Created an Incentive resulting in zero ticket escalation • Steered a team of eight members for deployment and Calculation framework for Automation testing in continuous ideation for process the sales team to distinguish improvement, reducing the wastage and problem resolution for top and consistent a Mobile Wallet app performers
