(AOs AM) Updated Progressive Accreditation System

UPDATED
PROGRESSIVE
ACCREDITATION
SYSTEM (PAS)
DOT MC NO. 2023-0003
Standards Development Division

DOCUMENTARY
AND PHYSICAL
REQUIREMENTS
TOURISM REGULATION, COORDINATION AND RESOURCE GENERATION - OFFICE OF TOURISM STANDARDS AND REGULATION
HOTELS, RESORTS
& APARTMENT
HOTELS
APARTMENT
HOTEL RESORT HOTEL
full-service full-service accommodation serviced apartment or
accommodation with located in a more natural, condotel offering
reception and guest relaxed environment, with self-contained units with
rooms generally offering reception and guest rooms in-room kitchen and
private facilities with generally offering private access to laundry facilities.
dining facility and facilities with dining and A number of bedrooms
services. recreation facilities and may share one bathroom
services. in the unit.
HOTELS, RESORTS, AND APARTMENT HOTELS
BASIC REGULAR PREMIUM
1 Valid Mayor’s / Business Permit
Valid Comprehensive General Liability Insurance Policy

2 with a minimum amount of coverage P 500,000
MABUHAY
ACCOMMODATIONS
MABUHAY
ACCOMMODATION
Tourist inns, pension houses, motels,
bed and breakfasts, vacation homes,
hostels, guest houses, and other
similar accommodation
establishments.
MABUHAY ACCOMMODATIONS

2 with a minimum amount of coverage P 100,000 P 200,000 P 300,000
Contract between the unit owner and property

3 management allowing such unit to be utilized for
commercial purposes (for individual condominium units only)
MABUHAY ACCOMMODATIONS
Proof of attendance to training programs conducted by a

third-party organization (e.g. government, private,
academe) within the last three (3) years of at least 50% of
the employees on any of the following:
1. Customer Services;
3 2. Housekeeping;
3. Front Office Services;
4. Food and Beverage Services; or
5. Food Production
(For renewal applicants only)
Recognitions / Awards from any reputable government or

4 private institutions
PUBLIC AREA
BASIC REGULAR *PREMIUM PTS
Information / Reception counter or Information / Reception counter or
receiving area manned for at least 8 receiving area manned for at least Reception service for 24 hours 2
hours 12 hours
Clean building exterior and
surroundings
The entrance to the property is
identifiable
Visible and conspicuously displayed
business name signage
Signages are made from
indigenous/local materials or
incorporate Philippine design
elements
Seating facility coordinated with the

Seating area proportionate to the
Designated waiting area for guest
size of the property
theme / design of the property 2
SUB-TOTAL 4
*Premium Accreditation may only be issued upon compliance of at least 50% of the total points allotted in addition to the requirements under basic and regular accreditation
PUBLIC AREA
Decorations, furniture, wall
coverings or other installations
incorporate materials that are
indigenous, locally sourced or
represent Filipino culture or
craftsmanship
Locally produced welcome drink/s

are offered
Showcases cultural presentation 2
Plays / uses local songs / sound for

ambient music
2
Complimentary Wi-fi access with at Complimentary high-speed internet

least 25mbps or Wi-fi access with at least 50mbps 2
Left Luggage Room

Left Luggage Area 2
Porter service / Luggage assistance

available
SUB-TOTAL 8
PUBLIC AREA
Safety Deposit Box at the Reception
or in the Back Office
Public areas shall maintain a

maximum temperature of 25
degrees Celsius year-round
Campaign materials encouraging

guests to conserve water and
electricity and reduce wastes are
installed in strategic locations
Properly labelled waste bins for

different types of wastes
Landline / Mobile Phone or any

communication device at the
reception area
Digital or printed brochures, maps
or any similar guide in going around
the area available at the reception
area
PUBLIC AREA
Adequate lighting in all areas
Reception personnel can converse

in Filipino and English
Staff wear name plates or IDs and

Appropriate and presentable
uniform with local touch/ pattern/
clothing for staff
accent/ accessories
Staff are trained in the Filipino Brand

of Service Excellence (FBSE)
PUBLIC AREA 12
PUBLIC RESTROOM
Clean public restroom provided with

hooks/rack for personal belongings,
Hand dryer / paper towel
and adequate supply of clean
water, soap and toilet paper
Separate Public Restrooms for Male

and Female. For properties that
have been built prior to the
implementation of the Updated
PAS, common restrooms are
acceptable, provided that no
renovations were done after.
Mirror
PUBLIC RESTROOM 0
BEDROOM
Minimum room size of at least Minimum room size of at least Minimum room size of at least
10 sq.m. inclusive of toilet & bath 12 sq.m. inclusive of toilet & bath 14 sq.m. inclusive of toilet & bath
4
Guest rooms with locking doors Door with peephole Keycard locking system 2
Comfortable beds with clean Quality linens with a minimum of

mattresses and fresh linens 250 thread count
1
Bed mattress of at least 6 inches 2
At least one (1) pillow with cover Two (2) pillows with cover per
per person person
All rooms are air-conditioned or

shall maintain a maximum room
temperature of 25 degrees Celsius
SUB-TOTAL 9
BEDROOM
Decorations, furniture, wall
coverings or other installations
incorporate materials that are
indigenous, locally sourced or
represent Filipino culture or
craftsmanship
Drinking water in sealed refillable

container with glass in-room
Waste bin
Mirror of at least 31 inches by 16

Mirror
inches
Full-length mirror 1
Clothes hanging space

(e.g. shelves, closets, cloth-rack)
Closet / Cabinet 2
Refrigerator inside the room 1
SUB-TOTAL 4
BEDROOM
Amenities / utility storage units (e.g.
fruit trays, laundry baskets, storage
cubbies, etc.) are made of local
2
materials
Minibar offers local snacks /

delicacies
2
Complimentary welcome amenities

with local fruits or food products are 2
provided
Any in-room communication device
In-room Safety Deposit Box 2
Minimum of two (2) power outlets

conveniently located for use
SUB-TOTAL 8
BEDROOM
Chair/s and Writing Desk or Table
Contemporary tiles, quality timber

Clean and non-skid flooring floors or any equivalent floor 3
coverings
If windows are available, window

coverings (e.g. Curtains, blinds) shall
be installed.
Blackout curtains 3
Additional mesh screen frame shall
be fitted for non-air-conditioned
rooms.
Emergency evacuation / Fire Exit

Plans posted in all rooms
Basic lighting Reading lights / Bedside lamps Mood lighting 2

Functional flashlight or emergency
light in room
SUB-TOTAL 8
BEDROOM
At least 3 hangers per guest
In-room compendium or electronic

access (thru a QR code or a digital
device) with information on 2
additional services offered and
emergency contacts
Television LED / LCD / Smart TV 2
Door buzzer 1
Slippers 1
Complimentary tea / coffee set 1
SUB-TOTAL 7
BEDROOM 36
BATHROOM
For shared bathroom, ratio is
Attached or shared bathroom
1 bathroom for every 4 guests
Attached toilet and bathroom 3
Clean toilet and bath with adequate

supply of clean water
Range of Towels
Clean bath towel per guest (minimum of bath towel, bathmat + 1 3
(face or hand towel)
Basic toiletries (e.g. shampoo, soap, Range of toiletries (e.g. lotion, dental
2
toilet paper) kit, bath gel, etc.)
Toiletries holder is made of local

2
materials
Tissue holder
Area to place clothes and space 1

Clothes hook Clothes line
for personal toiletries
Good space, ability to move freely
SUB-TOTAL 11
BATHROOM
Dual flush system / sensor flush 3
Pail & water dipper or shower Hot & cold shower
Bidet in all bathrooms
Waste Bin
SUB-TOTAL 3
BATHROOM 14
FOOD AND BEVERAGE
Common dining area (except for Dining outlet within the
Availability of dining area serving
accommodation establishments with
at least short orders or room service
establishment offers breakfast, 4
dining outlet within the vicinity) lunch or dinner
Room service for a minimum of 8 Room service for a minimum of
hours 16 hours
2
Offers at least one (1) local or Filipino Offers a variety of Filipino / local
menu item dishes in the menu including drinks
2
Kitchen equipped with clean and

functional kitchen equipment and
utensils
Clean and unchipped cutlery,
glassware, and crockery stored in a
dry place
Clean and well-maintained kitchen
with no intrusive / foul smell,
vermin and insects
SUB-TOTAL 8
FOOD AND BEVERAGE 8
SERVICES AND AMENITIES
24-hour functional CCTV in strategic CCTV with a minimum of 15-day
areas (e.g. entrance, lobby, etc.) recording storage
3
In-house / proprietary guard Professional security in place 3
Medical Services available either

Well-stocked First-aid kit
in-house or on call 24 hours a day
4
At least one (1) personnel trained on

basic life support
Hair dryer 1
Accepts mobile and/or online

payments (e.g. QR Codes, debit / 3
credit cards, online banking)
Printing / photocopying and other

documentation services
2
SUB-TOTAL 16
Gym / Fitness Center 2
Massage Service available
in-house or outsourced
2
Other recreational facilities

(e.g. Videoke room, Game room, 2
Kids' Play Area, Barbecue area, etc.)
Function / Meeting Rooms with a

capacity of at least 30 pax
2
Swimming pool with trained

lifeguard on duty
2
Ironing services, in-house /

1
outsourced
One (1) iron and ironing board for

2
every fifty (50) rooms
Laundry Services available

1
in-house or outsourced
SUB-TOTAL 14
Back-up generator or emergency
Rechargeable emergency light power, capable of providing full
power
Backup water supply in case of

water interruption
SUB-TOTAL 0
SERVICES AND AMENITIES 30
GRAND TOTAL 100
STATUTORY REQUIREMENTS
Designated Drop-off and loading area for
guests, within 5-10 minutes’ walk from the
establishment
Provision of accessible facilities in

accordance with BP 344
(e.g. PWD Rooms, ramps, handrails, etc.)
Emergency and Fire Evacuation Procedure
Health, Sanitation and Workplace Safety

Procedures in Place (includes food safety)
At least in-house Pest Control Program
Designated Smoking Area
Refund and Cancellation Policies
Official Receipts
HOMESTAYS
HOMESTAY
Alternative form of accommodation
where tourists will stay with the
host family in the same house to
experience the everyday way of life of
the family and the local community.
HOMESTAYS
1 Valid Mayor’s Permit
Proof of attendance to a Homestay Training conducted by DOT

2 or DOT-accredited training institutions within the last two (2)
years prior to application for accreditation
Contract between the unit owner and property management

3 allowing such unit to be utilized for commercial purposes (for
individual condominium units only)
4 Recognitions / Awards from local, national, or international

award giving bodies (government or private institutions)
5 Membership to LGU-registered Homestay Association
TYPE OF DWELLING
N/A Condominium units are excluded
ACCESSIBILITY
Accessible to any mode of transportation
N/A
(e.g. habal-habal, jeepneys, tricycle)

N/A
HOST
N/A Accommodating and courteous
N/A Conversant in Filipino and English
Wears clothing with local touch/ pattern/

N/A
accent/ accessories
BEDROOM
Minimum of one (1) and a maximum of
N/A four (4) lettable guestrooms distinct from
the owner's / host's room
Comfortable beds with clean mattresses

N/A
and fresh linens
At least one (1) pillow with pillow case At least two (2) pillows with pillow case
N/A
per person per person
Basic amenities such as fan, desk, mirror,

N/A
electric socket, etc.
N/A Waste bins
BEDROOM
Area to place clothes and space for

N/A Cabinet, closet provided
personal toiletries
N/A Room well lit
All rooms shall maintain a maximum

N/A
room temperature of 25 degrees Celsius
Window mesh frame to keep insects out Insect-repellent

N/A
(for non-air-conditioned rooms only) (e.g. electric, lotion, spray or oil)
Windows with appropriate window

N/A coverings (e.g. Curtains, blinds), when
applicable
TOILET/BATHROOM
Functional, clean toilet / bathroom with
N/A
locking doors
N/A Adequate supply of clean water Adequate supply of running water
N/A Availability of hot and cold shower
N/A Soap and toilet paper Shampoo
Clean bath towel per guest, no stain and

N/A
no frayed edges
N/A Waste Bin
KITCHEN AND DINING AREA
N/A Availability of dining area
Clean and well-maintained kitchen with

N/A no intrusive / foul smell, vermin and
insects
Functional kitchen equipment and

N/A
utensils
Clean and unchipped cutlery, glassware,

N/A
and crockery stored in a dry place
N/A Safe drinking water
SERVICES, AMENITIES & ACTIVITIES
A family member is trained on Basic Life
N/A First-aid / Emergency kit
Support
N/A Emergency Light / Flashlight
N/A Directory of emergency contacts
N/A Laundry service
N/A Fire Extinguisher
Showcases Filipino culture and heritage Traditional massage service on-site or

N/A
(decoration, food, products & activities) outsourced
Traditional Recreational Activities offered

N/A
(i.e Sungka, Dama, local tours etc.)
COMMON AREA
Local decor/ design and building
N/A
materials reflect local identity
N/A Adequate lighting in all areas
N/A Seating Area
N/A Adequate ventilation in all areas
N/A Sufficient power supply
N/A Designated Smoking Area
MICE ORGANIZERS
MICE ORGANIZER
an entity engaged in the business of
managing or organizing congresses,
conventions, meetings/conferences,
exhibitions or similar events in a
professional manner for a fee or any
form of remuneration
MICE ORGANIZERS
• Valid Mayor’s Permit and/or Business License
Single Proprietorship: Original copy of bank certification/bonds

2 Partnerships: Paid-up/Partners Capital
Corporations: Proof of Working Capital P 300,000 P 500,000 P 1,500,000
Note: For renewal, Audited Financial Statements or any

3 documents to prove that the establishment has a minimum
working capital P 300,000 P 500,000 P 1,500,000
Recognitions / Awards from any reputable

4 award-giving bodies (private or government) in the MICE
Tourism Industry
MICE ORGANIZERS
5 Company Profile / Portfolio
Proof of successful handling of at least five (5)

6 MICE events for the past two (2) years at the time of application
Proof of successful handling of at least ten (10) domestic and

7 international MICE events for the past three (3) years at the time of
application
For the General Manager, proof of a minimum of one (1) year

relevant experience in event organizing certified by the previous
8 employer or proof of attendance to a PCO/Event Organizer’s
Training or its equivalent
For the General Manager, proof of a minimum of three (3) years

relevant experience in event organizing certified by the previous
9 employer or proof of attendance to a PCO/Event Organizer’s
Training or its equivalent
MICE ORGANIZERS
Physical office exclusive for MICE
operations with dedicated entrance / exit
for transacting clients.
Physical Office located in a Commercial
Area
Shared office spaces may be acceptable,
provided that the office space for MICE
operations is enclosed or with partitions.

Seating Area for Clients Reception / Lounge Area
Full Office Equipment & Furniture

Basic Office Equipment (e.g. Tables &
(e.g. Counter, Brochure Rack /
Chairs, Computers, Printer/s, File box, Fan
E-brochures, Filing Cabinets, and
and communication equipment)
Air-conditioning Units)
Regular subscription of Mobile Apps /

Use of Digital Presentation Tools for events
Digital Presentation Tools for events
(e.g. presentation apps, audio and video
• Online check-in apps
editing apps and others)
• Online meeting apps
MICE ORGANIZERS
Well-ventilated office
Storage Area for event supplies
Availability of own lights and sound

Established network of event suppliers
equipment
Dedicated website or any online page Official Website (with registered domain)
containing Professional Portfolio containing Professional Portfolio
Fire Extinguisher
Note: Communal amenities and facilities

(e.g. printers, photocopy machines,
seating areas, etc.) for shared offices
shall be considered.
MICE VENUES
• Meeting Room
• Exhibition Venues
• Event Venues
MEETING ROOM
a dedicated space within a MICE Venue. It
shall be within one of the following settings:
Hotels/Resorts, Convention/Exhibition Centers or
a venue owned by a Public/Private Sector.
EXHIBITION VENUE
Place covering Exhibition Hall and
Pre-Functional Area
EVENT VENUE
Unconventional venues (venues outside of
hotels, convention centres and exhibition
centres) or venues proposed to hold the
Special Events (so-called Special Events
Venue) that can be used for organizing event. It
can be categorized into two settings: Indoor
and Outdoor Venue
MICE VENUES
MEETING ROOMS

2 with a minimum amount of coverage P 300,000 P 500,000 P 1,000,000
EXHIBITION VENUES AND EVENT VENUES
For Exhibition Venue:

2 Valid Comprehensive General Liability Insurance with a
minimum coverage of ₱ 1,500,000.00
For Event Venue:

3 Valid Comprehensive General Liability Insurance with a
minimum coverage of ₱ 300,000.00
EXHIBITION
MEETING ROOM EVENT VENUE
VENUE
CRITERIA REGULAR
BASIC REGULAR PREMIUM REGULAR ACCREDITATION
ACCREDITATION ACCREDITATION ACCREDITATION ACCREDITATION
INDOOR OUTDOOR
PHYSICAL SETTING
I. Exhibition Hall Type
a. Exhibition Hall (At least 5 meters in height)

Height is measured from the floor to the
✓
lowest part of the roof structure in the At least 1,000
exhibition hall. sqm
II. Public Area
a. Accessibility
The venue is accessible through public or ✓ ✓ ✓ ✓
private transportation
b. Signs and Signages of Function Room /

Hall/Event Area
Well-kept, visible and permanently installed
✓ ✓ ✓
signage with Philippine design elements
c. Signs and signages are temporarily installed ✓

EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
II. Public Area
d. Event Name per Function Room / Hall /

Event Area
Event Name / Details of the event are ✓
displayed in clearly visible locations thru wall
mounted frames, boards or standees
Event Name / Details of the event are

displayed in clearly visible locations thru
screens or monitors (e.g. LED, LCD, Plasma ✓
TV, etc.)
Event Name / Details of the event are

displayed in clearly visible locations thru wall
mounted frames, boards, standees, screens ✓ ✓
or monitors
Event Name / Details are displayed at the

main entrance ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
II. Public Area
e. Event Announcements
Event announcements / schedules are
displayed in the lobby thru boards or
✓
standees
Event announcements / schedules are

displayed in the lobby thru screens or ✓
monitors (e.g. LED, LCD, Plasma TV, etc.)
Event announcements/schedules are

displayed in the lobby thru boards, standees, ✓ ✓ ✓
screens or monitors
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
III. Venue Condition and Cleanliness
a. Clean, well-organized and functional

including its amenities and equipment ✓ ✓ ✓ ✓
b. Floors, walls and ceilings are well-kept, free

of dust, vermin, insects, unpleasant smell, and ✓ ✓ ✓
stain
c. No obstacle/s (exposed or dangling wires

and others) on the floors, walls, ceiling and ✓ ✓ ✓
other areas of the venue
d. Clean, well-organized, functional reception,

registration & waiting areas ✓ ✓ ✓ ✓
e. Waste bins are provided ✓ ✓ ✓ ✓

EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
IV. Venue Set-up
a. Pre-functional Area
Well-kept and organized pre-functional area ✓ ✓
with adequate ventilation and power outlets
Located not more than 20 meters away from

the venue ✓
b. Walls and/or Partitions of the venue
Walls and/or Partitions of the venue can be ✓ ✓
set-up or mounted
Walls are soundproofed ✓ ✓ ✓

c. Hoisting and Rigging ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
IV. Venue Set-up
d. Tables and Chairs

Clean, sufficient, and functional Tables and ✓
Chairs
Variety of Tables and Chairs adaptable to

multiple event settings (e.g. sofa for
speakers/meeting chairperson, tiffany chair, ✓
cocktail table, round table etc.)
e. Stationery & Materials

Pads/Writing Paper, Pencil / Pen for event ✓
attendees
Flip chart paper with stand/whiteboard or

glass writing board, Pointer and Clicker ✓
Use of latest contactless technology/devices
such as scanning, QR Codes, Ipads, etc. ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
IV. Venue Set-up
f. Facilities & furniture of the meeting room

Podium, Area for backdrop and Registration ✓
table
Stage and Podium with mountable logo ✓

Adjustable & firm stage ✓
V. Function Room Set-up
a. Main Function Room

Main function room
✓
Main function room can accommodate a
minimum of 100 pax on a banquet setup ✓
Main function room can accommodate a
minimum of 250 pax on a banquet setup ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
V. Function Room Set-up
b. Breakout Room
At least two (2) breakout rooms adjacent or in close
proximity to the main function room, capable of
accommodating 50% of the total capacity of the main
function room.
Restaurants utilized as breakout rooms may be allowed
✓
depending on the proximity to the venue.
Ballroom may be utilized as both main function room and
breakout room, provided that it is divisible, soundproof
and complies with the capacity requirement.
At least three (3) clean, breakout rooms adjacent or in

close proximity to the main function room, capable of
accommodating 60% of the total capacity of the main ✓
function room.
At least three (3) breakout rooms adjacent or in close

proximity to the main function room, capable of
accommodating 70% of the total capacity of the main
function room. ✓
Restaurants utilized as breakout rooms shall not be
considered
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
VI. Meeting Room’s Compound
a. Space for MICE organizers / secretariat room

with electrical source, tables and chairs ✓
Located not more than 300 meters from the
meeting venue ✓
b. Freight Lift / Service Elevator if more than 3
floors ✓
c. Dressing / Cloak Room
VIP room and dressing rooms / cloakrooms ✓ ✓
may be set up
Well-kept, organized and air-conditioned

permanent VIP Reception Room equipped
with chairs, tables / sofa, power outlet and ✓ ✓
entertainment appliances
Provided with facilities for the setting up of
refreshments or meals, private restroom and
high-speed Wi-Fi
✓ ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
d. Media Center/s / Press Room

Space can be set-up, shared or permanent ✓ ✓
for the event.
Clean and well-organized permanent room

with sufficient chairs and tables or
workstations with Wi-Fi services.
✓ ✓
e. Prayer Room
Prayer Rooms may be set-up, separate for ✓ ✓
males and females with appropriate amenities
Permanent Prayer Rooms, separate for males

and females with appropriate amenities ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING

f. Support facilities for PWDs and Elderly
• Restroom
• Handrails, Grab bars, Ramps, Wheelchair ✓ ✓ ✓ ✓
• Parking Space
• Priority Lane
Staff are trained to handle PWDs and Elderly ✓ ✓ ✓ ✓

e. Venue Restroom
Separate restroom for male and female with ✓ ✓ ✓
provision of clean water, toilet paper and soap
Adequate units / cubicles for male and

female with provision of clean water, toilet
paper and soap
✓ ✓ ✓
Separate restroom for male and female, within
or nearby, with provision of clean water, toilet
paper and soap
✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
VII. Food and Beverage Services
a. Sufficient, well-organized and functional

dining area ✓
b. Clean, well-organized and well-kept Food
Service/Preparation Area may be set-up with
basic amenities
✓ ✓ ✓
c. List of food service providers is available ✓ ✓ ✓
VIII. Venue Safety/ Security/ Emergency Facilities
a. Security arrangement for VIPs ✓ ✓

b. Emergency / Fire Exit Signs
Visible and permanently installed Emergency ✓ ✓ ✓
/ Fire exit signs
Visible Emergency / Fire exit signs, either

permanent or set-up ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
c. Emergency Escape Plan is posted/available

in conspicuous locations with designated ✓ ✓ ✓
evacuation area
d. Availability of professional security guards

within the venue premises ✓ ✓ ✓ ✓
e. CCTV security cameras installed at strategic

locations and monitored accordingly with a
policy on CCTV playback
✓ ✓ ✓ ✓
f. Additional security devices (e.g Walk-in

X-ray Machine, Metal detectors) ✓ ✓ ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
g. First-aid Kit
Well-stocked First-aid kit with medical
supplies such as but not limited to gauze,
plaster/bandage, wound spray/cleanser,
✓ ✓ ✓ ✓
alcohol, scissors, medicines for allergies,
fever, diarrhea, cuts, and wounds etc.
Temporary or full-time qualified staff

available to provide basic first aid during the ✓ ✓ ✓ ✓
event
First-aid room/area with defibrillators,

oxygen tank etc. ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
PHYSICAL SETTING
IX. Parking / Drop-Off and Loading Area
a. Parking Area ✓
b. Designated drop-off & loading area for
guests ✓ ✓ ✓ ✓
c. Shaded / covered drop-off and loading area ✓
d. CCTV camera or designated security officers
at the drop-off & loading area ✓ ✓ ✓ ✓
e. Space for loading/unloading venue supplies
/ materials / equipment / cargo
Designated space for loading / unloading,
with usable trolleys or other equipment/tools
✓ ✓ ✓
to transport venue supplies/
materials/equipment/cargo
f. Availability of cargo vehicle parking ✓

EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
TECHNOLOGY
I. Lighting
a. Basic lighting system ✓ ✓ ✓
b. Energy-saving light bulbs ✓ ✓ ✓

20% 50% 75%
c. Lighting for stages and seating areas can be

operated separately ✓
d. Availability of in-house or outsourced
spotlights, mood lights or other special
effects
✓
e. Lighting system is appropriate and can be

fully controlled ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
TECHNOLOGY
II. Sounds
a. Basic sound system ✓ ✓ ✓
b. At least two (2) microphones ✓ ✓ ✓
c. Variety of types of microphones ✓

d. Availability of Dashboard to control the audio
system ✓
e. Public Address System with clear and good
quality sound coverage in the entire
exhibition hall
✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
TECHNOLOGY
III. Visual
a. Basic visual system ✓ ✓ ✓
b. Projector with projector screen ✓ ✓

c. Hanging projector with dropdown screen /
LED Wall / Split projector screen ✓
d. Availability of Dashboard to control the visual
system ✓
e. With the necessary amenity or facility to
conduct hybrid /virtual events
(e.g., webinars)
✓ ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
TECHNOLOGY
IV. Power and Air-conditioning System
a. Power System
Availability of Electrical outlets and extension ✓ ✓ ✓
cords for the event attendees
Availability of Universal plugs ✓ ✓ ✓

b. Back-up Generator
Back-up generator capable of functioning
immediately after power outage
✓ ✓
(within 20 seconds)
Power generator can be arranged, in case

needed with space for installation ✓ ✓
c. Air-conditioning / Ventilation System
Functional air-conditioning / ventilation
system sufficient to the room size and
✓ ✓ ✓
capacity of the venue
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
TECHNOLOGY
V. Secretarial Services
a. Documentation Service (Photocopy, scan and

print services) on-site or available upon
request
✓ ✓ ✓ ✓
b. High speed internet connections and Wi-Fi

access throughout the room/hall/event area ✓ ✓ ✓
EXHIBITION
VENUE
CRITERIA REGULAR
INDOOR OUTDOOR
SERVICE
I. Business Practices
a. Brochure or any other printed material

providing information on the venue set-up,
capacity, floor plan of the meeting room / ✓ ✓ ✓ ✓
event venue
b. Online page / official website providing

comprehensive information on the venue set-
up, capacity, floor plan, facilities and services ✓ ✓
offered
c. Dedicated team / staff to handle venue-

related concerns ✓ ✓ ✓ ✓
d. Customer feedback system/service

evaluation ✓ ✓ ✓ ✓
SERVICE, HOSPITALITY, EFFICIENCY & FRIENDLINESS (SHEF) REQUIREMENTS
BASIC, REGULAR AND PREMIUM ACCREDITATION

Inquiries / Bookings are handled hassle-free
Staff are warm and friendly
Staff are sensitive to the guest needs
Staff initiate and engage in natural and friendly conversation
Operation is dependable i.e. services delivered when and as promised
Staff are knowledgeable about facilities, services and current activities

around the establishment / area
Staff are courteous and respectful
Guests requests are received pleasantly and accommodated promptly
Guest feedback mechanism in place
THANK
YOU!

(AOs AM) Updated Progressive Accreditation System

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UPDATED

Standards Development Division

1 Valid Mayor’s / Business Permit

Valid Comprehensive General Liability Insurance Policy

1 Valid Mayor’s / Business Permit

Valid Comprehensive General Liability Insurance Policy

Contract between the unit owner and property

Proof of attendance to training programs conducted by a

Recognitions / Awards from any reputable government or

Seating facility coordinated with the

Locally produced welcome drink/s

Plays / uses local songs / sound for

Complimentary Wi-fi access with at Complimentary high-speed internet

Left Luggage Room

Porter service / Luggage assistance

Public areas shall maintain a

Campaign materials encouraging

Properly labelled waste bins for

Landline / Mobile Phone or any

Reception personnel can converse

Staff wear name plates or IDs and

Staff are trained in the Filipino Brand

Clean public restroom provided with

Separate Public Restrooms for Male

Comfortable beds with clean Quality linens with a minimum of

Bed mattress of at least 6 inches 2

All rooms are air-conditioned or

Drinking water in sealed refillable

Mirror of at least 31 inches by 16

Clothes hanging space

Refrigerator inside the room 1

Minibar offers local snacks /

Complimentary welcome amenities

Any in-room communication device

In-room Safety Deposit Box 2

Minimum of two (2) power outlets

Contemporary tiles, quality timber

If windows are available, window

Emergency evacuation / Fire Exit

Basic lighting Reading lights / Bedside lamps Mood lighting 2

In-room compendium or electronic

Television LED / LCD / Smart TV 2

Complimentary tea / coffee set 1

Clean toilet and bath with adequate

Toiletries holder is made of local

Area to place clothes and space 1

Good space, ability to move freely

Pail & water dipper or shower Hot & cold shower

Bidet in all bathrooms

Kitchen equipped with clean and

In-house / proprietary guard Professional security in place 3

Medical Services available either

At least one (1) personnel trained on

Accepts mobile and/or online

Printing / photocopying and other

Other recreational facilities

Function / Meeting Rooms with a

Swimming pool with trained

Ironing services, in-house /