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Chat Bot

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47 views5 pages

Chat Bot

Uploaded by

esraa03710
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Chatbot

1. Introduction
2. Definition
3. History
4. Chat bot division
5. Characteristics
6. How do chatbots understand
7. Pros and cons of chat bot
Introduction:
Chatbots are not a recent development. They are simulations that can understand
human language, process it, and interact back with humans while performing
specific tasks. For example, a chatbot can be employed as a helpdesk executive.
Joseph Weizenbaum created the first chatbot in 1966, named Eliza. It all started
when Alan Turing published an article named “Computer Machinery and
Intelligence” and raised an intriguing question, “Can machines think?” ever since,
we have seen multiple chatbots surpassing their predecessors to be more naturally
conversant and technologically advanced. These advancements have led us to an
era where conversations with chatbots have become as normal and natural as with
another human. Before looking into the AI chatbot, learn the foundations of
artificial intelligence.

Today, almost all companies have chatbots to engage their users and serve
customers by catering to their queries. We practically will have chatbots
everywhere, but this doesn’t necessarily mean that all will be well-functioning. The
challenge here is not to develop a chatbot but to develop a well-functioning one.

Definition:
A chatbot is a computer program that simulates and processes human
conversation (either written or spoken), allowing humans to interact with digital
devices as if they were communicating with a real person.

The history of chatbots:

By the idea of a humanistic automaton capable of thought. Uthor Samuel butler


first wrote the idea of a mechanical consciousness in his 1872. Despite the interest
and fascination on the subject, it was not until 1966 when any form of artificial
intelligence really took form: ELIZA.
❖ Eliza

The first actual chatbot, ELIZA was meant to emulate a rogerian psychotherapist. It
was capable of answering basic questions and asking for users to elaborate on their
discussions.

❖ A.l.i.c.e. 1995

(artificial linguistic internet computer entity), also known as Alice bot. a


programming language that describes a class of data objects .Essentially, it will
have a list of categories to discuss with the user – most bots have around 45,000
different topics to choose from – and choose the most “accurate” response for the
discussion.

❖ Smarter child

Was capable of providing the users chatting with news reports, It is considered a
“question answering machine” .

❖ SIRI

SIRI is an intelligent personal assistant owned by apple inc. It was intended to be


what they called a “do engine,” which would allow people to utilize the internet in
ways they never had before. Capable of scheduling events, booking reservations at
local restaurants.

A Chatbot can be divided into three parts:


( Responder, Classifier and Graphmaster) which are described as follows:

1) Responder: it is the part that plays the interfacing role between the bot's
main routines and the user. The tasks of the responder are: transferring the
data from the user to the Classifter and controlling the input and output.
2) Classifier: it is the part between the Responder and the Graphmaster. This
layer's functions are: filtering and normalising the input, segmenting the
input entered by the user into logical components, transferring the
normalised sentence into the Graphmaster, processing the output from the
Graphmaster, and handling the instructions of the database syntax (e.g.
AIML).

3) Graphmaster: is the part for pattern matching that does the following tasks:
organising the brain's contents, storage and holding the pattern matching
algorithms.

Characteristic of Chatbot:
Characteristics that should be taken into account when choosing the suitable
Platform to implement with your chatbot.

1. Intent recognition: ability to “guess” what the user is requesting.


2. Dialog management: enable your chatbot to have complex and meaningful
conversations with the user.
3. Humanization: Some chatbots are able to detect and show emotions.
4. Interaction channels
5. Reporting & monitoring.

How do chatbots understand?


The chatbot uses NLP to analyze the words and phrases in the message to
understand the user's intent. The chatbot searches its database of pre-
programmed responses for a relevant answer. The response is then sent back to
the user via the user interface.
Pros and cons for chatbot:

Chatbot platform pros:

 Faster Customer Service


 Increased Customer Satisfaction
 Lower Labor Costs
 Variety of Uses

Chatbot platform cons:

 Limited Responses for Customers


 Customers Could Become Frustrated
 Complex Chatbots Could Cost More
 Not All Business Can Use Chatbots

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