Transcri
Transcri
I can
help with frequently asked questions.
If you're here during opening hours and I'm unable to help, one of our advisors can
step in.
Virtual Assistant (2024/01/03 11:35:16): In a few short words, how can I help?
Virtual Assistant (2024/01/03 11:35:36): Please can you confirm which document you
have by clicking one of the following options:
Virtual Assistant (2024/01/03 11:35:41): Please confirm if you are a new keeper by
clicking one of the following options:
Virtual Assistant (2024/01/03 11:35:44): Please can you confirm if you are in
possession of the vehicle by clicking one of the following options:
You can tax online using the link below and the 12 digit document reference number
on the green new keeper slip.
If you are in Northern Ireland or your green slip only has an 11 digit reference
number you'll need to apply at a Post Office that deals with tax.
Virtual Assistant (2024/01/03 11:35:47): You are only able to set up a Direct Debit
online or at a Post Office®.
Tax will commence on the 1st of the month that you are in, allowing you to drive
immediately.
Virtual Assistant (2024/01/03 11:35:47): Has this answered your enquiry? Please
click one of the following options:
Enquiry: Hello I bought a car LD57YOJ without v5 or any documents,I tried yesterday
to tax it with V62 form and didn't work it because tax just expired
Virtual Assistant (2024/01/03 11:37:44): Thank you, you have been added to a queue.
Please note: this screen will not update whilst you are waiting in the queue and
you will not receive any further messages until you have connected to an advisor.
Agent (2024/01/03 11:52:59): Good morning, you're through to Cerys. Please allow me
a moment whilst I read through the chat.
Agent (2024/01/03 11:53:59): In order for me to assist you further, can you please
confirm:
Agent (2024/01/03 11:56:37): Please give me a moment while I look into this for
you.
Agent (2024/01/03 11:58:00): Upon checking the record, it appears there is still a
keeper on the vehicle. Therefore, you are unable to tax the vehicle until you have
the V5C in your name.
You’ll need to download a V62 and V890 form from the GOV.UK website (You will need
the VIN/Chassis Number to complete the V62) and send them with a £25 cheque or
postal order to DVLA, Swansea, SA99 1DD.
In the meantime, please keep the vehicle off the public road until it has been
taxed.
You (2024/01/03 11:59:28): I understand ,but I don’t have where to keep the vehicle
off road,also sometimes I can tax it at postiffice
Agent (2024/01/03 12:00:36): I'm afraid without any documents, you are unable to
tax the vehicle due to a keeper being on record.
If you do not have any off road facility, you can contact your local council who
will be able to advise where is off road near you, to be able to keep the vehicle
until you can tax it.
You (2024/01/03 12:04:09): But I’m the new keeper I don’t understand why can’t tax
it at postoffice I need car going to work ,,another time I was able to tax it
You (2024/01/03 12:05:26): Car is not taxed
Agent (2024/01/03 12:05:29): You are unable to tax it as you do not have the Green
New Keeper Slip, and there is still a keeper on record for the vehicle currently.
If there was no keeper on record, you would have been able to tax at the post
office without any documents. However, this is not the case I'm afraid.
Agent (2024/01/03 12:07:54): The only way to tax it sooner would be if the seller
has the Green New Keeper Slip.
Agent (2024/01/03 12:11:35): Okay, in that case it would just be the case of
waiting until the V5C is in your name.