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The customer bought a car without any documents and is unable to tax it as there is still a keeper registered. They were advised to complete V62 and V890 forms to transfer the vehicle into their name, then they will receive the V5C in 4 weeks and can tax the vehicle.

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bis.2023
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0% found this document useful (0 votes)
40 views3 pages

Transcri

The customer bought a car without any documents and is unable to tax it as there is still a keeper registered. They were advised to complete V62 and V890 forms to transfer the vehicle into their name, then they will receive the V5C in 4 weeks and can tax the vehicle.

Uploaded by

bis.2023
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Virtual Assistant (2024/01/03 11:35:16): Hello, I'm DVLA's virtual assistant.

I can
help with frequently asked questions.

If you're here during opening hours and I'm unable to help, one of our advisors can
step in.

To restart our conversation at any point by typing 'Restart'.

Virtual Assistant (2024/01/03 11:35:16): In a few short words, how can I help?

You (2024/01/03 11:35:36): Hi can’t tax my car

Virtual Assistant (2024/01/03 11:35:36): Please can you confirm which document you
have by clicking one of the following options:

You (2024/01/03 11:35:41): I don't have any documents

Virtual Assistant (2024/01/03 11:35:41): Please confirm if you are a new keeper by
clicking one of the following options:

You (2024/01/03 11:35:43): I am a new keeper

Virtual Assistant (2024/01/03 11:35:44): Please can you confirm if you are in
possession of the vehicle by clicking one of the following options:

You (2024/01/03 11:35:46): Yes, I have the vehicle

Virtual Assistant (2024/01/03 11:35:47): A new keeper must tax immediately.

You can tax online using the link below and the 12 digit document reference number
on the green new keeper slip.

Virtual Assistant (2024/01/03 11:35:47): https://www.gov.uk/vehicle-tax

Virtual Assistant (2024/01/03 11:35:47): The reference is either located on the


left hand side under the address or in the top right corner.

If you are in Northern Ireland or your green slip only has an 11 digit reference
number you'll need to apply at a Post Office that deals with tax.

Virtual Assistant (2024/01/03 11:35:47): You are only able to set up a Direct Debit
online or at a Post Office®.

Tax will commence on the 1st of the month that you are in, allowing you to drive
immediately.

Virtual Assistant (2024/01/03 11:35:47): Has this answered your enquiry? Please
click one of the following options:

You (2024/01/03 11:36:13): No, I require further assistance

Virtual Assistant (2024/01/03 11:36:13): I'll need to transfer you through to an


advisor, please outline the nature of your enquiry.

I can pass this information on for them to assist you.

You (2024/01/03 11:37:42): Hello I bought a car LD57YOJ without v5 or any


documents,I tried yesterday to tax it with V62 form and didn’t work it because tax
just expired
Virtual Assistant (2024/01/03 11:37:43): Chat Summary:

Enquiry: Hello I bought a car LD57YOJ without v5 or any documents,I tried yesterday
to tax it with V62 form and didn't work it because tax just expired

Virtual Assistant (2024/01/03 11:37:44): Thank you, you have been added to a queue.
Please note: this screen will not update whilst you are waiting in the queue and
you will not receive any further messages until you have connected to an advisor.

You (2024/01/03 11:43:37): Hello I bought a car LD57YOJ without v5 or any


documents,I tried yesterday to tax it with V62 form and didn't work it because I
don’t know the previous postcode for last keeper,tax just expired,can you help me
please with this to unlock or can let me to tax it at postoffice,thank you

Agent (2024/01/03 11:52:59): Good morning, you're through to Cerys. Please allow me
a moment whilst I read through the chat.

Agent (2024/01/03 11:53:59): In order for me to assist you further, can you please
confirm:

- The make, model and colour of the vehicle


- Your full name and address, including postcode

You (2024/01/03 11:55:05): Peugeot 307 grey

You (2024/01/03 11:56:25): Mahmud hasan ,38 Purbeck road,Bournemouth ,BH25EF

Agent (2024/01/03 11:56:37): Please give me a moment while I look into this for
you.

Agent (2024/01/03 11:58:00): Upon checking the record, it appears there is still a
keeper on the vehicle. Therefore, you are unable to tax the vehicle until you have
the V5C in your name.

You’ll need to download a V62 and V890 form from the GOV.UK website (You will need
the VIN/Chassis Number to complete the V62) and send them with a £25 cheque or
postal order to DVLA, Swansea, SA99 1DD.

You’ll receive your V5C and SORN confirmation within 4 weeks.

In the meantime, please keep the vehicle off the public road until it has been
taxed.

You (2024/01/03 11:59:28): I understand ,but I don’t have where to keep the vehicle
off road,also sometimes I can tax it at postiffice

You (2024/01/03 11:59:42): I can’t wait 4 weeks I need to tax it

Agent (2024/01/03 12:00:36): I'm afraid without any documents, you are unable to
tax the vehicle due to a keeper being on record.

If you do not have any off road facility, you can contact your local council who
will be able to advise where is off road near you, to be able to keep the vehicle
until you can tax it.

You (2024/01/03 12:04:09): But I’m the new keeper I don’t understand why can’t tax
it at postoffice I need car going to work ,,another time I was able to tax it
You (2024/01/03 12:05:26): Car is not taxed

Agent (2024/01/03 12:05:29): You are unable to tax it as you do not have the Green
New Keeper Slip, and there is still a keeper on record for the vehicle currently.

If there was no keeper on record, you would have been able to tax at the post
office without any documents. However, this is not the case I'm afraid.

You (2024/01/03 12:06:20): ok thank you

You (2024/01/03 12:07:03): Anything else I can do to tax it soon?

Agent (2024/01/03 12:07:54): The only way to tax it sooner would be if the seller
has the Green New Keeper Slip.

You (2024/01/03 12:10:12): No because he bought from auction

You (2024/01/03 12:10:40): That’s the reason

Agent (2024/01/03 12:11:35): Okay, in that case it would just be the case of
waiting until the V5C is in your name.

You (2024/01/03 12:11:49): ok thank you for your time

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