A Group Company
Installation Guide
iOS (iOS 11 & above)
1. Go to App Store
2. Search for “MediExpress”
3. Download and Install the app
Android (Android 11 & above)
1. Go to Play Store
2. Search for “MediExpress”
3. Download and Install the app
A Group Company
Features available
1. View Digital Card
2. View Dependents
3. View Entitlement & Balance Limit
4. View Claim History
5. Submit New Claim
6. View Guarantee Letter Status
7. Request Guarantee Letter
8. Long Term Medication and Follow Up
9. Panel Locator
A Group Company
Log In
▪ Key In Username and Password ▪ Dashboard
▪ Forgot Password – you will received link via
e-mail to reset password.
A Group Company
Digital Card
▪ Click My Policy ▪ Click on the card icon ▪ E-card will appear
** Principle can also view the respective dependent’s digital card
A Group Company
View Dependents
▪ Click My Policy ▪ View Principle details ▪ Swipe left to view dependents
A Group Company
View Entitlement & Balance Limit
▪ Click My Policy ▪ Click Utilization ▪ Click benefit type to view ▪ Swipe left to view benefit
entitlement details
A Group Company
View Claim History
▪ Select claimant ▪ Choose claim type: ▪ View claim details
▪ Click Claims Inpatient/Outpatient
▪ Select the claim to view
A Group Company
Submit New Claim
▪ Select claimant ▪ Choose claim type ▪ Fill up required details
▪ Click Claims ▪ Click Submit new claim and click Add Claim
A Group Company
View Guarantee Letter (GL) Status - Inpatient
Note:
1. Members will not be able to
request Inpatient Guarantee
Letter (IPGL) via mobile app.
2. IPGL will only be issued upon
request from hospital (with
complete documents).
▪ Select claimant ▪ Select GL Type - Inpatient ▪ View GL details &
▪ Click Guarantee Letter ▪ Click GL History GL Status
▪ Click More Details
A Group Company
View Guarantee Letter (GL) Status - Outpatient
▪ Select claimant ▪ Select GL Type - Outpatient ▪ View GL Request History ▪ View the GL Request
▪ Click Guarantee Letter ▪ Click GL History (List) History Details
▪ Click More Details
A Group Company
View Guarantee Letter (GL) Status - Medication
▪ Select claimant ▪ Select GL Type - Medication ▪ View details & status
▪ Click Guarantee Letter ▪ Click More Details ▪ Status: In Progress/ Completed
A Group Company
Request Guarantee Letter - Outpatient
▪ Select claimant ▪ Select GL Type - Outpatient ▪ Upload Image(s) ▪ Click Submit
▪ Click Guarantee Letter ▪ Click + Outpatient Specialist ▪ Fill up all the required ▪ GL Request Successful
information
A Group Company
Medication – New Request
▪ Select claimant ▪ Select GL Type - Medication ▪ Upload Image(s) ▪ Medication Request
▪ Click Guarantee Letter ▪ Click + Add New Request ▪ Fill up all the required Successful
information
A Group Company
Medication – Follow Up
▪ Select claimant ▪ Select GL Type - Medication
▪ Click More Details ▪ Click Request New Followup, Fill
▪ Click Guarantee Letter up information & Submit
A Group Company
Provider Locator
▪ Select Locator ▪ Search the nearest provider ▪ Navigate to the provider ▪ Filter to specify
or search by provider name provider search
▪ View details: Address/ Contact
A Group Company
A Group Company
