Detailed Lesson Plan in Fbs Week 8

Republic of the Philippines
Department of Education
Region X – Northern Mindanao
DIVISION OF ILIGAN CITY
SUAREZ NATIONAL HIGH SCHOOL
Brgy. Suarez, Iligan City 9200
Detailed Lesson Plan in

FOOD AND BEVERAGE SERVICE NC II
Grade 12- TVL-H.E
I. Objectives:
At the end of the session the learner should be able to:
1. Acknowledging guests properly as soon as they arrive.
2. Greeting guests with appropriate welcome.
3. Checking the details of reservations based on the
established standard policy;
II.Subject Matter
a. Developing the whole person
b. Laptop, Projector, Black Board, Marker, Chalk, papers,
table appointments
c. Food & Beverage Service Department of Education pp.
103-110
III. Procedure:
a. Introduction
 Prayer
 Attendance
b. Review/Motivation
4 pics 1 word
Image and jumbles words will be seen on the screen. You
guess what it means
1. 1.T T A A E U S R R N
2. I O E G N M C L W
3. O E S S S T H
c. Lesson Proper
Welcoming and seating of guests
 Promote food and beverage products
 Provide food and beverage services to guests
 Provide room service
 Receive and handle guest concerns
 Promote food and beverage products
A person who has achieved this Qualification is

competent to be a:
❑ Waiter
❑ Food and Beverage Service Attendant
Guests are greeted by the Hostess or Receptionist.

 Hostess- is a female attendant whose job is to greet and
assist guests upon arrival.
 Receptionist- can be a male or a female attendant with the

same job as the Hostess.
He or She is assigned in monitoring the open tables, assigning waits, and

seating guests. The manner of the welcoming guests influence the sales
of the restaurant.- ESP and Mathematics Integration for the right
manner in handling guest proprly and the amount (sales) gathered after
the operation is given.
WELCOMING THE GUESTS:

Guests are greeted by the Hostess or Receptionist.
 Hostess- is a female attendant whose job is to greet and
assist guests upon arrival.
 Receptionist- can be a male or a female attendant with the
same job as the Hostess.
He or She is assigned in monitoring the open tables, assigning waits, and
seating guests. The manner of the welcoming guests influence the sales
of the restaurant.
GUIDELINES WHEN WELCOMING THE GUESTS:

1. Guests are acknowledge as soon as they arrive.
 Guests should be acknowledge within 10 to 30 seconds or as soon
as they arrive at the restaurant ( right time or arrival of the guest
(mathematics)). Majority of the restaurants observed this rule. Moreover,
restaurant staff never allow their guests to do the greetings first.
GUIDELINES
WHEN WELCOMING THE GUESTS:

2. Guests are greeted with an appropriate welcome.
“First impression is everything”
 Build an excellent first impression among the guests by establishing
positive atmosphere. Guests should feel an inviting atmosphere from the
moment they step in the restaurant’s premise ( Your attitude towards the
guest action and behavior (ESP). Acknowledge their presence with
appropriate expression based on time of the day such as;
“Good Morning”, Good Afternoon”, or “Good Evening” with a friendly smile
on your face. ( identify the time your guest should be greeted correctly
such as 8:00- 11:00 good morning, 12:00-5:00 good afternoon, 6:00-
10:00 pm good evening (mathematics).

 Ask their full name and call them by their last name with prefixes such
as Mr., Ms., Sir, or Madam ( usage of titles and honorifics to show
respect (ENGLISH)). Show that you are smart in front of the guests. Be
confident and maintain as eye contact when having a conversation with
them. Always maintain a high level of grooming and hygiene
(PERSONALITY DEVELOPMENT)

3. Details of reservations are checked based on the established standard
policy.
 The first thing to know upon the arrival of guests is if they have a
reservation.
There are two types of guests (expected and walk-in).
 Expected Guests- costumers with table
reservations.
 Walk-in Guests- costumers who have no reservations.

You may ask this question to confirm the guests’ reservation.
 “Do you have any reservation, Sir / Ma’am?”

If the guests have a reservation, ask the name for which the
reservation was made and execute the procedure or action to be
undertaken, such as where to seat them.
If the guest has no reservation, you can use the follow-up question:
“May I have your name, please?”
“Table for how many?” Conditional Statement (ENGLISH)
“May I suggest a table for you?”
According to Mr. Rick Macks, a speaker , trainer, and consultant,

suggested the “I CARE” method of greeting
customers to make a restaurant “The friendliest place in
town”. It stands for:
I- Initiate a warm greeting.
C- Confirm reservation.
A- Answer questions of the guest, if any.

R- Repeat guests’ names.
E- Explain next steps. If the guest have a reservation:
 “We have prepared a pleasant table for you Sir/

Ma’am. This way please.”
 If the guest is a loyal costumer:
“I’m glad to see you again, Sir/ Ma’am.
 How are you?
 Never say nagging statement such as:

“ I haven’t seen you for a long time, Sir/Ma’am
C.ACTIVITY
1. Select a partner.
2. Prepare a script and practice on how to welcome guest appropriately
in a restaurant.
3. You are given 15 minutes to prepare.
4. Perform welcoming and seating of guests after 15 minutes. Assume
that guests has already a table reservation at the restaurant.
Rubrics (Mathematics)
IV. EVALUATION
1. What is the first guideline in welcoming guests?
Ans. Guests are acknowledge as soon as they arrive.
2. An attendant whose job is to greet and assist guests upon arrival.

Ans. Hostess
3. Can be a male or a female attendant with the same job as the Hostess.
Ans. Receptionist
4. What are two types of guests ?

Ans. Walked in guest and Expected guest
5. As a hostess, What is your first job during the day?

Ans. 1. Assigned in monitoring the open tables
2. Assigning waits,
3. Seating guests.
V. Assignment
1. Record a video of yourself on how to properly welcome and seat the
guest in a restaurant set up.
You can prepare/decorate an appropriate area for the set up.
Prepared by:
Lovy Mae R. Ragmac

Teacher II
Checked by:
Maricel P. Ortega
Master Teacher 1
Noted by:
TITO G. MAÑACAP
Principal II

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Republic of the Philippines

Detailed Lesson Plan in

A person who has achieved this Qualification is

Guests are greeted by the Hostess or Receptionist.

 Receptionist- can be a male or a female attendant with the

He or She is assigned in monitoring the open tables, assigning waits, and

WELCOMING THE GUESTS:

GUIDELINES WHEN WELCOMING THE GUESTS:

WHEN WELCOMING THE GUESTS:

GUIDELINES WHEN WELCOMING THE GUESTS:

GUIDELINES WHEN WELCOMING THE GUESTS:

 “Do you have any reservation, Sir / Ma’am?”

According to Mr. Rick Macks, a speaker , trainer, and consultant,

A- Answer questions of the guest, if any.

 “We have prepared a pleasant table for you Sir/

 Never say nagging statement such as:

2. An attendant whose job is to greet and assist guests upon arrival.

4. What are two types of guests ?

5. As a hostess, What is your first job during the day?

Lovy Mae R. Ragmac

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